Only 1 of 2 boxes arrived. When I contacted customer services they could only refer it to their freight service for internal investigation who would get back to me within 24-48hrs (but not necessarily be able to give an answer or delivery the missing items!) They could order the replacement parts which would take 3 weeks. 
As I had arranged for collection of my old bed when the bed was due to make room, this left me without a bed. I had to order from another company to get one asap as Wayfair could not give me an idea of when the package would come and apparantly could not escalate this, telling me I would just have to wait for an email at some point in the next 48hrs to update me! When I tried to arrange a refundreturn, wayfair will not collect the bed so I now have half a bed that I need to dispose of this myself. Really disappointed by every aspect of Wayfair customer service.