This item looked OK overall but did not fit the space intended. When I requested return, I was told I would need to pay the return shipping fees which amounted to approximately 30% of the item cost. It wasn't worth it to return, so I now have a light fixture I will never use, because of Birch Lane's antiquated and poor return policy. They should have a side screen that appears each time a customer reaches the payment screen clearly stating that customer pays all return costs. But then of course their customer base would just leave and shop online at another more customercentric retailer. When I emailed their customer service, I did not receive any response. Very disappointing experience.