We ordered 2 platform beds on Aug 15th. The beds came with no hardware to put them together. I called customer service and the warehouse sent parts to put 1 bed together...while putting one bed together only half of the parts were sent AND they didn’t rush the parts it took 10 days to get the parts.  We’ve reordered parts for the second bed - which have still yet to arrive. We have a bedroom in pieces - kids sleeping on the sofa. I’ll change this rating once we gets the beds put together. So far I’m not impressed with Wayfair or their warehouse at all. I asked to have parts expedited and they said this couldn’t be done....  not impressed at all.