The ottoman is great.  It arrived 4 days late, but it was not damaged, the lid opens easily, stores blankets and is a terrific footstool.  The only issue was delivery.  The lack of information and the ridiculously flawed system that Wayfair's delivery agent, FedEx has is extremely frustrating.  They ignored my queries completely, and lied to at least two people in Wayfair's Customer Service.  Supposed to arrive on a Tuesday, then Wednesday, next followup assured Thursday, finally arrived on Friday.  In tracing via the FedEx system, the item was supposedly in a tiny town in Wyoming for 4 days.  Very disappointing.

BUT, the product is as advertised and looks & works great with my new area rug (also from Wayfair).