I HAD RECENTLY ORDERED A BUNK BED THAT WAS ADVERTISED WITH THESE DRAWERS. THE BED CAME WITHOUT THEM. I CALLED WAYFAIR TO TELL THEM THE PROBLEM THEY SAID THE DRAWERS WERE NOT INCLUDED. I TOLD THEM THAT THATS THE WAY IT WAS ADVERTISED AND PICTURED (SENT THEM A EMAIL PHOTO) AND TOLD THEM THATS WHAT I PAID FOR. I THEN TALKED TO A SUPERVISOR, EXPLAINED THE SITUATION AND SHE TOOK CARE OF IT IMEDIATELY. THEY WERE SENT TO ME ACCORDINGLY (NO EXTRA CHARGE) AND AM VERY VERY SATISFIED WITH THEIR PRODUCT (AS IT SERVES ITS PURPOSE FOR EXTRA STORAGE OF LIGHTWEIGHT CLOTHES) AND THIER SEVICE,VERY KIND AND PROFFESIONAL WITH ME.