I purchased the hot water dispenser to replace one that we had installed by the builder 6 1/2 yrs ago. The dispenser was primarily used in the winter months for hot tea, etc. The dispenser began leaking about 1 year ago and I finally replaced it last month. (it was not on my priority list of expenses). Although I did get a discount on the purchase, one of the hex bolt connector would not come off of the "old" inlet tube so I just used the connector from the old one and it worked. I do a lot of home improvement projects and maybe I missed something but bottom line - this product should last longer than 6 years for the price. The C/S Rep also mentioned that these dispensers usually last only about 7 years. As little as we use ours, 2mos/yr, it should've lasted twice that.