The product itself was great! It was contemporary, streamline and fit in with out style perfectly. Unfortunately the intended user of the Asher Cat Tree was the problem because he is a cat and cats never conform to and of the necessary devices we attempt to provide them with. Therefore, when you do buy them something of value they will always prefer to jump in the box it came in and ignore the fancy new cat tree altogether. Maybe a line of basic boxes for cats to play in would be more efficient?