Kyle was scheduled for 630 pm. He would be putting together my TV stand with fireplace. I received a call about 615pm. Kyle was stuck in traffic. Living where I do I know traffic is a nightmare that time of day in all directions. Kyle arrived within minutes of his scheduled time. He introduced himself and got to work. There were so many pieces. I was worried he wouldnt finish. Kyle took the time to make sure everything was level and sturdy and also helped position it for me. Its beautiful quality far exceeded my expectations.