Love The Chair And The Customer Service Was Great, As Our First Rocker Came In Damaged But They Sent Us A New One As Soon As We Let Them Know. However, The Second Chair Came With Some Stains On The Back As Well Which Is Unfortunate, But We Decided To Just Keep It And Try To Get The Stain Out Since We Don'T Want To Go Through The Hassle Again. Other Than That, It'S Really Comfortable And Such A Great Addition To My Son'S Room!