Timely  perfectly packaged delivery. Easily assembled with all toolshardware included. Works just as described. The mfg. would do well to redesign the foot to both extend further out in length and to latch completely down when not extended. The shiatsu is wonderful deep tissue and love how it rolls up and down smoothing out the back muscles. This, as well, would be wonderful if you had some adjustment horizontally as to where it positions on the back further or closer to the spine. Highly recommend this chair for the price, quality and overall massage therapy it provides in comparison to many others this chair does a great service.