I purchased this range for my farmhouse kitchen - it worked wonderfully until the large oven stopped heating properly. Customer service determined that I needed a new oven heating element. They sent one right away however we were unable to find a technician to install it in the rural area where I live. Sandi in customer service was so incredibly kind and helpful - working tirelessly with me to find a solution, and ultimately replacing the unit completely. The new unit is wonderful and Sandi and the customer support team are fabulous!