Bought 6 or 8 of these, and yes the handles were an issue... BUT, it was due to installation at the retailer. The handles if improperly installed will fail quite quickly. I called a wonderfully responsive Sterlite customer service department, and not only did they quickly and happily send out handles, but they also sent out the instructions (easy as can be) to correctly install the handles. 3 years later.... no issues. NONE!
The problem is the 8 dollar an hour kid putting the handles on at the store. If yours failed, call Sterlite and you will be a believer in their product and determination for great customer service. I am.