We have had our Pfister one-handle faucet for several years and it is a sharp addition to our black sink and black kitchen appliance group. One handle certainly makes it easy to rinse an item quickly and pop it into the dishwasher. About four years ago, a small hole appeared on the soap dispenser which kept the pump from operating. We wrote to Pfister and within a week we had a new pump head provided free of charge. Later, the hose feature unit stopped working and a new free one was provided immediately without question. What a great service when we were afraid we would have to buy an entirely new unit. Our experience with Pfister has been so good that our next unit will definitely be another one.