First off, delivery was quick. Well packaged and clear instructions. It was easy to install because you just snap the back to the base, and the sideswings to the back. Then you just connect the wires and you are ready to enjoy! I like how wide the chair is - very comfy and roomy! I knocked out a star just because there are two plugs. Wish they could have incorporated all the electronics in one plug. Now I need two outlets just for this. But other than that, this chair is perfect. Also note that the massage is just vibrate mode. I wish there were different massaging motions but for this price, all good!