I do love the size, color and style of this fire pit. Giving it 3 stars because it arrived in a bashed-in box, and the new fire pit had 2 dents in it.
I probably should have called customer service about this, but the thought of having to package it all back up and send this huge fire pit and box back seemed costly and tiresome to me.
Before purchasing it I had read other reviews, reporting the same – dents and scratches on the fire pit. But there were also some reviews that did not report any dents or scratches. So, being a long-time Wayfair purchaser, without a single negative experience, I had hoped for a better arrival/shipping experience this time too.
The company who manufactures this item, or Wayfair itself, should make sure that it’s wrapped well, and cushioned better/better protected, before shipping, to guard against dents and scratches/any damage.
Should have been packaged much more securely.

Can Wayfair do anything for me here at this point?