Extremely  well  packed  and  item  arrived  in  excellent  condition . This  was  our  first  purchase  and  was  quite  timid  to  order  BUT   absolutely   NO  BUYERS  REMORSE . When  we  first  opened  the   box  we  were  greeted  with  what  appeared  to  be  sprayed  in  foam  and  we  had  no  idea  how  to  remove  it. So  I  called  customer  service  and  the  rep  said  to  turn  the  box  over  and   try  ( even  though  I  did  tell  him  the  box  was  marked  which  side  to  open ).