Based on good review history,  I purchasd the sofa,  lounge, and love seat.  Two issues noticed (see picture), the leg is cracked and material on the lower back sides are torned. Contacted customer service and emailed pictures but no response in two days.  So I called customer service again and talked to business specialist after emailing her the photos again.  Due to the size of sofa and love seat,  she asked if I can accept to have someone patch the corners instead of returning.  I accepted just to adjust to the good efforts they are trying to make.  However,  it's over a week now and still no one come to fix the torned parts or call me to update me.  
It's my fist time shopping at wayfair, very disappointing. Will return all these and request full refund!