We were hesitant to spend so much on one machine but we watched many videos showing the features and demonstrating how to use them so we felt comfortable and took a chance. The machine is beautiful and easy to set up. Once you get the grind setting just right (we went with 3) this machine makes the best coffee, espresso, and lattes! This one machine replaced three - our Keurig, espresso maker and grinder which gave us a lot of counter space back. The app takes a bit to set up but once you do, it’s easy to dial in the recipes to your personal taste and it remembers each one so you can enjoy the perfect drink every time!