Ordered a 8x10 to put a pic of grandkids in it that I had blown up.  Received 5x7. Spoke with customer service rep who sent out replacement right away, received another 5x7. Spoke with customer service rep who sent out replacement right away and again received 5x7. Tried again and explained the problem in detail.  Made sure I gave the item number that was online to the rep. She guaranteed she would send the correct frame out to me.  Yes, received another 5x7. Gave up; will put the pic in a different frame.  It looks nice, however it is plastic and lightweight, but I still like it. If only I had the 8x10 - I give up.