Ordered two of these, one came cracked. I called Wayfair customer service and immediately was connected with someone. She apologized for the damaged photo ledge, said they strive to get people's products to them in excellent condition. She immediately had a new one ordered and sent to me, at no cost. She then told me I could keep the other shelf and either donate it or throw it away if I want. It was a quick conversation with a very friendly, polite customer service rep. That is hard to find these days! I was also impressed that she suggested donating it, because that's actually a great idea and is better than just tossing it in the trash. Will definitely order from here again! And love the floating wall ledge, it's exactly what I was looking for to display picture frames in our house.