First, huge applause for the delivery team. They were fast, courteous, communicated well with us throughout the process, and extremely helpful. Based on the reviews, I was not expecting a sofa that has barely any built-in support. The only seat support is just twisted strands of the very think and non-supportive outer plastic "rattan" strips. The strips themselves, which make up the look of the sofa - and on which you rest your arms - also look much cheaper than products that I've seen at a similar price. I'm frankly nervous about how they will feel when the cushions (which are a beautiful and true Sunbrella fabric) begin to become less firm.