I ordered this bench for my entryway and loved the size and color.  However, when my husband started to put it together, he noticed there was a small tear on the top of the vinyl cushion.  Since the top was the first to be screwed together, it was going to be too much of a hassle to take it all apart.  we called Wayfair customer service and they sent out a new one and said we could do whatever with the old one (we put it downstairs in our basement), so they 100% remedied the issue.  We got the second one within the week and it was perfect!  I love the way it looks in the area and I placed seasonal pillows on top for that extra pizzazz.