As with any Wayfair furniture you're kind of stuck with it once you open it. I didn't notice the scratches until I needed the piece for assembly because it was flipped on the other side. I carefully put all pieces on my rug so I know I did not cause this damage. I was able to cover damage up with a tray but was disappointed I couldn't return it because I would have never gotten it all back in the box. Quality is what you pay for and overall, it looks as pictured on the website.