I second almost all of the other reviews on here-we LOVE this couch. It's so easy to put together and love that it is completely adjustable.  It is very firm, but I prefer that and see it as a plus.  The color is more beige than grey, but that's what I wanted and could tell that from other reviewers' photos and comments.  I got this right before it sold out and on sale, so am VERY happy.  The delivery was a pain, but I think that was a combination of it becoming back ordered after I ordered and whatever issues fed ex had, not Wayfair.