Packaging wasn’t damaged but shelf inside cabinet was smashed as well as one of the cabinet doors being loose. I called Wayfair customer service and they offered to replace it or offer a partial refund. I elected to take the refund as I didn't want to go through the hassle of unboxing a new stand and setting it up again and the damage is towards the back where it can't really be seen. That call was made on 8/9 and I was told the refund would be given within 5 business days. It's been 2 weeks and still no refund and no response to my email to them.