I haven't had the couch long, but it is fabulous so far! Very easy to put together and the gray color is much darker than it appears in the photo. Don't freak out and call the warehouse when you can't find the extra cushions or pillows- they are hiding in a zipper pouch underneath the base of the couch.  The bottom cushions are firm but the back cushions are nice and squishy. Note that they are a little higher than the back of the couch- if you like to have lots of space to rest your head this isn't the couch for you. It's also only about 2 feet off the ground, so a lower feel. We love it!