This is a really beautiful light but is poorly made. It's quite sturdy but unfortunately has a ton of surface scratches and bent edges all over it. We decided to keep it because we really like it but it's such a shame they couldn't take the time to make it free from scratches and dents, which I hate seeing. It did come very well packaged. It's also a dark gold/copper colour which I like but didn't expect (note, the other lights from Everly Quinn that look similar are a champagne colour and not this copper colour and won't match this light). We didn't get a replacement because we figured they may all be like that and did't want to go through that hassle. Crystals are very pretty and came with many extra crystals, so they weren't an issue (take 2 hours to hang though).