It is quite disappointed and I think your Company has done a very poor job to sell an Open Box Item.
First, the lamp I get from your store is broken. The switch for turn on the light is crooked and someone must have broken it. Second , the three wires supporting the lamp shade, one is broken and the lamp become unstable.
I open the box and think your store will check the "Open box" item before you resell it. In your return policy, you said Open Item is not returnable. How can it be if you selling a broken product and you should give it away. I pay the light for "Open Box Item" but it is not right for a Company like your store to sell a broken item to customer and say cannot return?   It is not my fault and you store should take the product back or give me a big discount!!