I ordered these lamps as an “open box item”, and when I received them this past Tuesday one was shattered. I called Wayfair’s CS and spoke with a rep that was extremely sweet and helpful. She informed me that usually Wayfair will not replace “open box” items, but with the nature of my situation she placed an order to replace my lamp free of charge. The lamps come as a set, so I asked if I needed to return the single lamp and she told me I could keep the lamp and do whatever I wanted with it. I was so happy and so impressed with her CS skilled that if I would’ve given her a raise if I could! My lamps came in today and I love them they fit my bedroom decor so well.