The first thing that I noticed was that this product was packed/shipped very well. It’s a great size with a compact design for small spaces. I loved the versatility: adjustable stand, individual servings (of different sizes), multiple servings, and pour overs. However, my model didn’t come with the Tritan Mug and Travel Mug as pictured. Additionally, it was easy to operate and clean. It operated quickly and I liked that it did not have the traditional warming plate feature, so that the carafe would not burn. The coffee had a smooth flavor and it brews at the right temperature. I would have liked a just a slightly larger carafe. The only flaw noted: I had to place more than 5 cups of water in the reservoir, as it brews less than the 5 cups of coffee. Overall, a great product! [This review was collected as part of a promotion.]