The floor lamp that I ordered arrived with the bottom lamp falling off the stand.  I was sent a replacement lamp with no questions asked and no return required.  Wonderful customer service.  However, the second lamp has the identical problem.  Now I have two floor lamps that have two of the three attached and working with the bottom lamp hanging off the pole.  Great customer service.  The product is faulty and does not meet my standards with electrical tape holding it together.  Very disappointed in the product.