I ordered my first new mattress in over 10 years. I was a little skeptical at first about purchasing a mattress through the mail, but luckily I took the chance. My sleep is greatly improved due to my Novilla mattress. The only issue I have experienced is the mattress is very heavy and I think moving it alone wouldn't be possible. If you are debating about making the purchase, go for it because the comfort and quality is amazing.