I love that whatever I purchase from Wayfair, I know that I am getting quality furniture and I can trust that it's not going to fall apart. I know that the representative who helped me with my sofa bed purchase, Eddie, was very helpful and patient with me. It was almost like I had a friend there with me, and we both were out shopping together. He was very helpful. Thank you! I give Wayfair a 5 star rating. I'm going to continue to keep buying my furniture from Wayfair.com.