The first day of having the new ottoman, I noticed the staples holding the fabric to the top were popping out and the fabric was loose.  I ended up accidentally stabbing my fingers with them.  I wrote Wayfair about this for a replacement top exactly 2 weeks ago and have yet to hear anything back from them.  I have kept my ottoman with the soft side up since otherwise the staples are exposed.  I like the ottoman and the smaller one, so if they can get me a replacement top where the fabric stays on I'll be happy.  However, since nothing has been taken care of yet, I suggest you look elsewhere for an ottoman in case this has been a reoccurring issue for them.