The couch itself is gorgeous and comfortable. The bed is pretty bad, but I'll probably get a little mattress pad to top it off and make it more bearable since it's only for guests. 

The service was terrible. Delivery folks were very rough with the couch, didn't verify that the pull out function worked. To be fair, they expressed that they hated the company and were miserable working for them, so I did feel bad. When we checked the bed, it did work but there was a spring hanging loose. Can't get hold of anyone to figure out how to fix it, either with help or otherwise.