The customer service from this manufacturer is outstanding. My headboard assembly did not fit into the holes provided in the posts, and the instructions ask you to call them instead of Wayfair with any problems. I was immediately transferred to a very helpful person, who was able to diagnose the problem with a couple pictures that I sent. Within an hour he had a new, double-checked headboard assembly shipped to me, and it fits just fine. I appreciate a company that so carefully stands behind their product.