This is a wonderful chair ! My Husband struggled to get the Coasters in place so we contacted Wayfair and their customer service is Absolutely Amazing !! We’re not sure if it was just our chair but we felt they needed to know ! Wayfair was grateful with the information we supplied to them and told me they would notify the company !  Putting the rest of the chair together was easy and now that it is in our office, we LOVE It !! It’s Extremely comfortable with great padding on the seat.  We’re Very Happy with our purchase and the all of the products that Wayfair Sells !!