I have just redesigned my dining room and found this chandelier which I thought would look really nice.  When it arrived I found that one of the teardrop crystals was missing but as usual with  once I called to let them know I was immediately informed by a very nice young lady that this was not a problem and she would see about getting a new crystal sent out to me or if this was not possible, she would arrange for a new chandelier to be dispatched.  As usual with  customer service is excellent and I have no hesitation in recommending them.