The bed was fine. My parents found it comfortable. However, it was a week late. I had expected it on Tuesday as my father was coming home from rehab on Thursday and was purchased for him. Instead when I called on Friday, they could not locate it. It had stopped tracking from 'shipped to arrived'. She apologized for the fact that it didn't get shipped overnight but didn't offer free shipment. I was very disappointed with this company. My mother ended up sleeping on the floor. This was my first and last purchase.