The ottoman works but the tray came with a scratch in it.  Wayfair was nice enough to send us a new one but that was marred even worse!  They are now sending us a 3rd one.  Hope their QA checks to make sure this one isn't scuffed again.

Update 1/14/25 - Wayfair sent us a 3rd tray which was still marred. In addition, they sent us a 2nd ottoman! We hate to keep both but they told us to keep it. I'd say the customer service is top notch but the quality of the product is 3 stars.