I ,ordered two of these stools. One of them came all unpacked in a box with all pieces just rattling around. It was scratched, dirty and one leg cracked. I called and Wayfair's great customer service sent out another one. Obviously, someone had thrown the pieces in a box and returned and they sent it to me which seems odd but I did get another one which was just put together and all is well. 

Pros: nice stools for the price point
Cons: having to wait for a replacement