I have tried to get a proper response for my complaint on this rug. The description for the pile height is not true. The responses that I have received are obvious that my email was not read. Just said to send a picture of the damage. It's not damaged!  My complaint is that the specs are wrong. Description says the pile height is 1.57".  It is actually approx. .31" which is a significant difference. Very disappointed in my first Wayfair purchase.