The rug is great, but your policy for accommodating a customer after purchasing is the worst I've ever seen.  A week after I bought the rug, I found out the price had dropped $100. When I called to see if you would accommodate  At least a small credit, I was told that you do not do that and neither does any other online business. This I know for a fact is not true. I do love the rug, but I have now closed my account with you even though I have a full house I am looking to decorate. Policies matter, and so do your customers. But I was treated like your customer does not matter so I will not be using anything from you Joss and main and any other of your company's