The rug arrived and was beautifully packed with two layers of strong plastic. Unfortunately the rug had a small grease spot on one end which we will try to clean on our own - at first I called Wayfair to complain and they said it could be returned but offered me a discount if I kept it. However, if I attempted to clean it and it damaged the rug, they would not reimburse me for the return shipping. We decided to keep it and take the discount. We will clean it one of these days ... :-)

The rug is true to color as depicted in the photo - it really is not red but more of a muted pumpkin color - our dining room is painted red (by previous owners) and I want to change the wall coloring to beige, so this will fit nicely. The rug is thick as well - not an expensive oriental carpet but lovely nonetheless!

I am a happy customer!