The rug is decent quality and not as thick as others I have ordered from Wayfair, which is exactly what I was looking for. I did not receive the rug in the timeframe advertised so I called customer service to inquire 2 days after the rug was to be delivered. After being on hold for some time, the agent "re-ordered" the rug and didn't offer to expedite shipping (we were having our hardwood floors re-done and I had a specific timeframe I was working under). The rug arrived approximately a week after it was supposed to, only to have another arrive the following day. I called customer service again and they issued a pick up. Bottom line, while I am pleased with the rug itself, this was not the best transaction I have had with Wayfair.