I give the rug a 2. But Wayfair customer service addressing the issue and trying their best to fix it a 5.  So 3 stars for the middle. 

The rug is nice and what the picture looks like/what I expected - but the way they ship it isn’t the best. I say this because it is super difficult to get the wrinkles and folds out.  Still working on trying to get them out of the replacement carpet Wayfair sent.