The first rug I received was damaged in shipping and Wayfair sent out another one right away that had no damage or issue with it at all.  I've also had issues with rugs being shipped to Hawaii that are rolled and get moldy.  But, I haven't had that type of issue with my rug from Wayfair.  I'm a marine biologist and the colors and fish in this rug are great!  I'm very satisfied with the quality of it as well!  I'm happy with my rug as well as the service I got from Wayfair!