When it works, it makes great coffee. Issue is it rarely works. My first one broke after a month. I received a replacement which worked well for 2 days. Now it freezes when I insert a k-cup and it’s not possible to brew. I used to be able to trigger remote brew of hot water and that is how I got my coffee but now even the remote brew of water doesn’t work. I have to unplug it and after a minute plug it back and hope for the best