I got mine in black delivered on 12/13/23. Ran into issues because I did not know how to operate it properly. Dolly at LG guided me to reset the machine. Works like a charm. Another techie earlier had the wrong diagnosis. Not all are trained equally. They are all very patient though. Dolly based in the Philippines has been with LG for a long time. I don't have huge loads. Plan to run it twice or thrice a week. On the con side, small items can slip through the large openings.(not a negative otherwise). Need to be careful while loading. I choose not to use Rinse Aide. I read somewhere that without this, the drying won't be satisfactory. It is not! That's a shame.