Wow, where do I begin.  The first tub arrived crushed on the front.  Literally crushed.  They were good about ordering a replacement which just arrived (three weeks later).  I was informed that they would be arriving between 12-1:00 so I popped the garage door and waited.  I was out in the back yard watering plants after 1:00 when I heard a truck drive up.  By the time I got to the garage, they were gone.  They dropped the replacement tub in the garage, unannounced, and drove off.  I didn't get a chance to inspect for damage or tell them to take the damaged one away.  When I called Wayfair they said the damaged one is mine to dispose of, not their problem.  When I asked if the customer service agent would ever order anything large from Wayfair again if she were me, she said no.  There you have it.