It is a vey nice palm and that fact that it was so nicely potted is one of the reasons I ordered it for our sanctuary. Even though other reviewers mentioned it was shorter than they expected, it does look taller, it is barely the 37" advertised from the bottom of the pot to the highest tip of the top frond. Like another reviewer, I too had to hot glue the styrofoam base the stem was secured in back into the pot on arrival. so I would suggest your supplier use more glue.