I puchased this unit approx. 2 years ago and we completely LOVE IT. When I had pre-purchase and pre-installation questions, Vigo's tech support team was easy to contact and answered alll my questions. A recent part replacement was also dealt with immediately. REAL PEOPLE answer the phone when you call!! * Tip for new buyers - when you measure for placement of wall mounting brackets, make sure that you have enough ceiling height clearance for the unit to be able clear the tip/top of the the wall brackets when intitially mounting the unit. If the tip of the top of the wall bracket is mounted too high, you will hit the ceiling (or not be able to mount at all) with the top of the unit when attempting to lift it OVER the wall brackets. So, basically, measure twice ... mount once!!! Fantastic product! Thank you VIGO!