I was a little upset that I had to call because my order said it had arrived when in actuality it was sent somewhere else. Although it was rectified and my order was expedited, when it arrived, the bag for the screws was empty and the hands on the clock were bent and the piece to hang on the wall cracked. I did fix everything and I still hung it up because I love the look of this clock but it was my first Birchlane order and I'm a little hesitant to order again.