I bought this in April, and had to call customer service in May to help understand why the dryer wasn't drying items completely. I would set the dryer, and it would signal complete while items were still damp. The smart sense function does not read accurately when the items are dry, especially in the case of bedding or large object like towels. The resolution was to simply set a timed dry. What is the point of the feature if it doesn't work properly?