I really love the look and feel of this chair. I wanted one that would rock, swivel and recline. The rocking and swivel are great. The reclining is just ok as the chair reclines at the top faster than the footrest comes up. So, you are either sitting up or lying back completely but I knew that going in as I read the reviews. Now, the purchase experience has been another story, but customer service has been very helpful. I received the first 2 boxes of 3 early. The 3rd box (arms of the chair) was delayed, so much so that Wayfair sent me another part. However, the first customer service person sent me the incorrect part, one I already had. So, when I saw that was coming, I messaged them again and the 2nd customer service person sent me the correct part. Now, I have a complete chair and an extra couple of parts to another chair!