Our delivery was a little strange (did not get the full kickplate assembly, somehow), but once we got that corrected, we began seeing how to use our Bosch dishwasher. It took some time to figure out how best to put in our dishes, especially on the top rack. It seems that it was designed with smaller dishes and glasses in mind. But we took time to do practice loads and found the best way for us. If you have issues with spotting, take the time to figure out your water hardness, get some salt, and adjust the rinse aid! And the Crystal Dry function is stellar. I haven't had to dry a dish since we started using the dishwasher.