Item was put together by someone that Wayfair set up with. 10 minutes after being assembled, I'm calling Wayfair because the chair is defective.  You have to force yourself to sit upright because if you try and recline back just a little, it goes all the way back as if you are laying down. Called Wayfair to set up an exchanged and was told there are no exchanges, that it would need to be repaired. Who would want a brand new item to be fixed after only being assembled for 10 minutes? Terrible customer service.