Fireplace arrived in good time. it looks great in person! the logs dont look real but any means but not that cheesy fake look either. i am not using thhe crystals at the moment but would buy more if i was. overall i love the look, very sleek, and its exactly as pictured. I agree that the instructions are confusing when they say "do not cover" to top of the fireplace, yet its being recessed into the wall. But we plan to leave some breathing room around the frame. Instructions look easy, i already took the glass off and that was easy enough. I will update once installed and will update on how the "cool to the touch" function is