The Singer 9960 is one of the best working products I've purchased. The machine is quiet, simple to use and does what it was designed to do. I've used the letter monogramming, the decorative stitches, and I've sewn heavy weight denim on it. Everything has worked as designed. There are only two things I wish could be improved: the lengthy delivery process and the stitch guidelines. The stitch guidelines are difficult to see which make fabric navigation not as easy as it could be.