Waiting on customer service to return a call to us after long chat with Wayfair agent who escalated our concern upward. 

Item received seems in our opinion to be a returned damaged item. Unfortunately after assembly we noticed hinge broken, all items not marked with letters per assembly instructions. Door lock on double door bent. 4 springs provided but only 2 springs come with dog crate per assembly instructions. 

We are holding on to this dog crate as it is now assembled and difficult to return. 

We are looking for a refund for the damages and find it unsettling to think in our opinion damage product was sent to us as new product. (This was our first purchase.)


Thanks,