I bought this in August 2020. It took a while for the ball ice to start making ice nut it eventually did. Slowly but surely.  The issue i have is the tray in the freezer doesn't slide effortlessly.  There is some freezing up happening somewhere so everytime i open the freezer i have to yank to get it all the way out. In addition the ice maker in the door the ice freezes up at the top so when you try to get ice nothing comes out. You got to bang it a little for them to drop. I have had an LG before and didn't experience any of these issues.  For a brand new refrigerator that cost so much i should not be having so many problems.