I just installed this faucet and I love the look. The pull-down works great and it swivels smoothly from side to side. But there is one thing that stops me from giving this a perfect 5 stars and that is how difficult it is to turn it on and off and change from cold to hot. The lever is so stiff that it behaves as if something inside is too tight or not lubricated. I expected the lever to move smoothly, but it actually takes some arm muscle strength to change it to any position. I feel as though the force it requires may break something. I wish I wasn't so disappointed because I really like the way this faucet looks. But honestly if I knew it was going to be this difficult to operate I would have chosen something different.