I bought this product several years ago and have had good success in using it until recently, when the metal components began to rust and one of the bin door hinges snapped off.  After seeing I was not the only one with this issue, I contacted customer service, and they promptly sent me replacement parts without hassle.  Even the best companies will sometimes have issues with their products--one mark of a good company is those that take responsibility for their product and customer experience and work hard to make things right.  Thanks, Lifetime.