As soon as I placed my order, Peter reached out to introduce himself and thank me for the purchase. He gave me his number to reach out directly with any issues. A few days later when I realized I mistakenly ordered the Row of 2 Loveseat instead of the Row of 2, Peter reached out to the shipping company to halt that shipment and sent out the correct item. After receiving the item, I am very pleased with it and it gets a lot of compliments for how nice it looks and how comfortable it is.