I bought and installed this shower panel approx 5 yrs ago. We've enjoyed all its features till last week when the volume control cartridge for the hand shower broke, thus causing all water to spurt out that port of panel. I called Vigoindustries for a replacement part, expecting to pay for part and shipping since product was out of warranty. Instead, they shipped free the part with priority shipping. I called them on Tuesday and had the part (in Michigan) on Thursday.
So, I highly recommend both the product and the Vigo Service dept for their help and rapid service. We really enjoy the 6 body spray feature as it is very invigorating. Also, the pressure is regulated such that both main shower features can be used at same time. The hand shower is also great for completely rinsing our 4' x 10' x 7'tall steam shower all walls and ceiling.
Great job VIGO!!