1. These products ship in a ridiculous number of boxes. Nothing saying which boxes are what item. No overall directions for a that tell how to build and what is in which box.
2. Missing parts. Parts that come in the wrong color (white ordered and received for about 80%, but wood grain for some items).
3. Customer service for this brand is only during work hours Monday-Friday. Good luck resolving anything on the weekend when you have time for this.