My hot tub got mis-coded, switched with another, unrelated order—Wayfair isn’t sure how it could’ve happened.￼  finding it was a long and frustrating process, though once I was able to speak to a manager (well, technically the second manager, since the first one wasn’t particularly helpful), I received wonderful service and a quick refund. Starting over on the hot tub weight is a bummer, but they did send me a 10 off coupon for my next order (which is a decent amount, since I’m ordering another hot tub apparently).  ￼￼￼￼￼