I've only used it once so far to make iced coffee. It was super easy to use, no problems at all. I love that it has a basket for tea and coffee and I also got the optional plastic carafe for making iced drinks. I love all of my Ninja products and really hope they make a toaster someday so all of my small appliances can be Ninjas. I even used the milk frother wand thing... so easy to use and clean!