I don't do much online ordering at all but this process was so quick and easy that I was relieved!  The delivery was right on time when they told me it would be here.  This was a gift for my granddaughter so the first I saw it was on Christmas. She was so happy to see it and can't wait for spring. I, too was happy; it was exactly what I saw on the web site and I can't wait to see it set up.