We've had this installed for about 1 year. The kids love it. The wife likes it as well. It's very handy when your hands are dirty. I have to change the batteries about every 6 months. After the last battery change, the water wouldn't turn off. I removed the batteries, closed the shut-off valve, then turned it back on and replaced the batteries. It works now. Now I just need to wait to hear back from customer service to get the solenoid controller replaced or whatever is needed to get it fixed.