Had some pieces missing from the original shipment sent, contacted wayfair and they handled it promptly, ordering more of the missing parts from the manufacturer, received the wrong parts again, contacted wayfair again, they apologized and reached out to manufacturer, someone from the company emailed me a parts list to identify exactly what I was missing, these were shipped same day and we were finally able to get everything together. At the end of it all, it would have been such a headache without wayfairs support. Bed is absolutely gorgeous, great quality, very sturdy. My son adores it and wants to have people over every night now.