We have had a Burr Grind & Brew 12-cup Coffee maker for several years. When the first one died we got another. This is our third. We really liked the 2 previous ones in spite of the difficulties with pouring from the insulated curafe.
The new glass curafe is easier to pour from but it is difficult to get the water into the reservoir. The water has to be poured from the curafe over the open lid to the reservoir. This is difficult. The water cannot be poured from the side because of the overflow hole. the water splashes out of the hole. If there was a guard over the hole it would be possible to pour from the side greatly improving the use of the machine.
I do like the fact that the grinder does not have to be opened for cleaning. In general it works very well. Cuisinart could make an insert to divert the water away from the overflow hole and send it to all customers who have bought this coffee maker.