My husband loves this chair! It arrived on time so he got his Christmas gift early (I expected it to be delayed because of the holidays). It came in 2 boxes and although cumbersome, was not heavy to carry up the stairs (about 13 steps) with 2 people. It was also easy to install. My husband’s back is usually very tense and he loves that he can just go wind down in the living room now. A foot massage is underrated. The chair’s function tickles my feet but not his. It’s very good according to him. The chair looks as in the picture not like others I’ve seen. It came with a remote that is user friendly.