I purchased this faucet (VG02013ST) as part of a bundle that included a stainless steel sink and soap dispenser. I've had quite a few problems with the faucet and soap dispenser. I bit the bullet and called Vigo customer support and I have to say, they were exceptional. They are sending me replacement parts for everything that went wrong and are available to hold my hand if I need assistance during the re-installation. I wish they had better visuals (drawings of the parts and how to assemble them, or videos), but I'm sure it will all work out. They are definitely a company that stands behind their products. I'm really impressed.