The first person who assembled our desk was top notch in all ways. Before he came, he confirmed the appointment online and sent a photo along for id purposes. He called when  on his way, and arrived right on the dot. Very friendly and capable individual. Perfect assembly, great craftsmanship.... it could not have been better. He even took the packaging materials with him when he left. This experience was perfect. I wish I could request him, because the next order I had,the person who was scheduled did not confirm  or show up or even call to cancel! No excuse not to cancel. I will not diminish my rating because of that second experience. The handy service subcontractor was excellent about handling this bad experience, and were in communication with me to smooth things over. So therefore I would use this service again.