First off, it arrived in just a few days. Yay! However, I immediately noticed FedX sat it upside down on my porch, even though the box clearly stated “this side up”. Typical FedX. As I moved it inside I heard lose pieces. Not a good sign. The tile that the water flows down was cracked in a couple of pieces. I was so disappointed. I called customer service, they had me send them a picture and ultimately decided it needed to be replaced. Got the new one in less than a week and I couldn’t be happier. It’s beautiful, exactly as pictured. The sound is not as loud as I had hoped but you can remove the splash guard at the top for louder water noise. Nice to have both options. I don’t find the pump loud at all, especially since it’s outside. It’s stunning at night too. Very happy with this purchase.