My mom sent me a gift of red towels and red sheets.  I washed the towels 5 times and they didn't absorb water, the sheets were only 300 thread count and were too thin for me.  (I have psoriasis so I got tired of cleaning stains off sheets and towels to I wanted red). I didn't want my mom to know they didn't work because it was such a nice gift, so I got a picture of it and emailed it to their customer service department and got credit to buy something else.  Pink is my favorite color, and I couldn't believe it when I saw this.  It is exactly the one I had probably 20 years old that I had kept sewing on the frayed parts! Excellent customer service just like the old day!