The first vanity I received had a cracked mirror.  I really think it was due to the way the package was handled by FedEx, although I can't be 100% sure and I hate to speak poorly of FedEx.  There's just no way the mirror could've cracked otherwise as it was packaged very well.  I'm sure being that it was a larger heavy item that it was just thrown onto my porch.  I just noticed that the second vanity I received (the replacement) has a crack in the frame of the mirror on one side.  Now this crack looks more like a quality control issue because the mirror itself isn't cracked and is perfectly intact.  I'm sure it was just an oversight by the manufacturing during the mass production of the vanities.  It's not like they're handmade one at a time.  I hate to give anything a negative review and the vanity really is very nice.  I think maybe this was two unfortunate mishaps and neither is a fault of your company.