I paid about $100 for them to mount a headboard to a bedframe. They came out and said it needed different bolts (they do not bring any hardware/tools beyond the barest minimum). So they just leaned it up against the wall, unstable because it's heavy wood and bangs on the wall when you move in your sleep. Seriously?! $100 to install and they just left without installing it??! I complained to Handy and they did end up refunding, by check that took 3 weeks to arrive--what a pain. I still have an uninstalled headboard just leaning against a wall and banging back and forth. What rotten service!