I bought this unit 36 days ago.  In the last 2 weeks it randomly turns on. Even though the handle is in the OFF position. I called CS and the agent pretty much told me that it was my fault a grill in the OFF position turns on and heats up because I leave it plugged in sometimes.  Why is there a OFF switch?  It was a great little grill it cooked but do not leave it plugged in. Obviously there is some type of electrical issue if a grill in the OFF position turns on a 2 am for no reason.  Unfortunately you have lost a lifetime customer.