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AMSTERDAM--(BUSINESS WIRE)--In a major new pan-European survey, management and technology consultancy BearingPoint assesses the experiences of public servants working in front-line and citizen-facing roles during the pandemic across four key dimensions their use of technology, the requirement to develop new skills, their working environment and how they engaged with their team and managers. The countries included in the study were France, Germany, UK, Netherlands, Italy, Sweden, Switzerland and Ireland using information captured from online surveys of representative sample groups over the summer period 2020. The year 2020 and the Covid-19 crisis has led to an unprecedented mobilization of public services to meet citizens needs for healthcare, social services, education and security needs for citizens and financial support requirements for businesses, says Andrew Montgomery, Global Leader Government and Public Sector at BearingPoint. In this regard, the pandemic can be a catalyst for Europes public service leaders and managers to accelerate the adoption of new ways of working and digitalization to enable them to improve the experience and support both for public servants and the citizens they serve and protect. An analysis of the data indicates a general high degree of similarity in terms of the experiences and views of public servants in different countries, with variances occurring depending on the demographics of the respondents and the sector in which they are working. Key findings across the four dimensions of the survey include the following: A hunger and need to acquire new skills: developing their role for new ways of working A desire for technology to improve service delivery: supporting more effective ways of HOW public servants operate, as opposed to replacing WHAT they do A call for more effective management and collaboration: improving communication, planning and the focus on public servant well-being A need for support to make a success of remote working: underpinning the new hybrid model (remote/physical) with new ways of working and updated tools Our study indicates that public servants are not resistant to change and on the contrary want to develop new skills and evolve their ways of working, says Axelle Paquer, Government and Public Sector Leader for France, Belgium, Luxembourg and Africa. They favor a hybrid and flexible working environment but not to the detriment of team spirit or employee well-being. Ultimately, the study reveals that the experience of public officials should be a key indicator of measuring service and a key enabler for improving the quality and efficiency of services delivered and overall citizen satisfaction. But to do this, more attention and resources must be taken to improve the public servant experience in terms of management processes, the work environment, technologies and skills development. The study is available here: https://www.bearingpoint.com/en/our-success/insights/european-public-servant-survey-2020/ About BearingPoint BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: The first unit covers the advisory business with a clear focus on five key areas to drive growth across all regions. The second unit provides IP-driven managed services beyond SaaS and offers business critical services to its clients supporting their business success. The third unit provides the software for successful digital transformation and regulatory requirements. It is also designed to explore innovative business models with clients and partners by driving the financing and development of start-ups and leveraging ecosystems. BearingPoint's clients include many of the world's leading companies and government organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success. For more information, please visit: Homepage: www.bearingpoint.com LinkedIn: www.linkedin.com/company/bearingpoint Twitter: @BearingPoint

Answer: BearingPoint survey: Europes public servants at the time of pandemic: Mobilized, resilient and ready to embrace new ways of working and to develop new skills The survey captures the experience of 3,500 public servants across eight countries while they delivered vital health, education and social services to citizens and financial support for businesses during the first wave of the pandemic