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NEW YORK--(BUSINESS WIRE)--In a year filled with unforeseen and unparalleled challenges, small and midsize U.S. business leaders are showing resilience by remaining nimble, accelerating digital adoption and using lessons learned to plan for continued economic uncertainty, according to the annual JPMorgan Chase Business Leaders Outlook survey released today. While the majority of businesses surveyed cited continued economic uncertainty as their top challenge, most 77% and 63% of midsize and small businesses, respectively remain optimistic about their own performance in the year ahead, even as they continue to face the impacts of a global pandemic. Still, fewer small businesses anticipate revenue and sales growth for the year ahead, down to 47% from 60% last year. The outlook for midsize businesses is a bit brighter: 69% expect to see revenue and sales growth in 2021, relatively unchanged from 70% a year earlier and before the start of the pandemic. Businesses have weathered many storms over the past year, displaying impressive levels of creativity and adaptability as they shifted to new operating models, distribution channels and technologies, said Jim Glassman, head economist, JPMorgan Chase Commercial Banking. The challenges arent over, but their tenacity has helped sustain economic momentum and offers optimism for recovery in 2021. Meeting Changing Realities: Businesses responded to 2020s economic realities by rapidly adapting their operating models and strategies to maintain success in the new environment, including: Businesses were forced to make new and unexpected pivots last year, including accelerating their adoption of new processes, technology and contingency plans, said John Simmons, head of Middle Market Banking & Specialized Industries at JPMorgan Chase. Companies best positioned for success in 2021 will be those that focus on remaining nimble amidst continued volatility and evolving consumer demands. Facing the Unknown: COVID-19 and the disruptions its caused have created a backdrop of economic uncertainty, which 61% of midsize and 47% of small businesses listed as the top challenge theyre facing. Fighting Fraud: Nearly all (96%) of midsize and two-thirds (66%) of small businesses report taking actions in preparation for potential cyberattacks. Across both midsize and small businesses, employee education and training programs mark the most widely used tactic. More than half (55%) of midsize businesses report developing proactive counter measures, such as deploying technology against potential cyber-related disruptions, up from 47% a year before. Defining New Values: In addition to operational shifts, 47% of small business leaders say their core business values have changed since the start of the pandemic. The most common shifts include placing a greater value on their community, relationships with employees and digital solutions for their businesses. Like many of us, the events of the past year have shaped many small business owners perspectives about whats most meaningful to them, said Business Banking CEO Jennifer Roberts. Business leaders have a deeper appreciation for quality time with family and friends, and the importance of good health for themselves, their employees, and their community. These are likely to be permanent mindset shifts. Planning For the New Year: Businesses should keep in mind the following considerations as they prepare for 2021: For more information on the Business Leaders Outlook, please view the midsize and small business reports. Survey Methodology JPMorgan Chases Business Leaders Outlook survey was conducted online from November 11-24, 2020, for small businesses (annual revenues between $100,000 and $20 million) and from November 13 to December 1, 2020, for middle market companies (annual revenues between $20 million and $500 million). In total, more than 2,100 business leaders in various industries across the U.S. participated in the survey. For year-over-year trends, current data is compared to data collected in the first quarter of previous years. The results of this online survey are within statistical parameters for validity, and the error rate is plus or minus 2.5% for the small business findings and plus or minus 3.0% for the midsize business findings, both at the 95% confidence level. About JPMorgan Chase JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.2 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Answer: Amid Economic Uncertainty, Businesses Embrace Change, Strengthen Resolve, JPMorgan Chase Survey Finds Businesses adapt by shifting focus to contingency planning, increased cash buffers and new digital platforms and processes Companies maintain optimism around their businesses outlook, ability to grow sales