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LONDON--(BUSINESS WIRE)--The contact center market is expected to grow by USD 5.99 billion, progressing at a CAGR of almost 9% during the forecast period. Download Free Sample Report The integration of IVR into contact centers is one of the major factors propelling the market growth. However, factors such as the inability to achieve an ASA will hamper market growth. More details: https://www.technavio.com/report/contact-center-market-industry-analysis Contact Center Market: Type Landscape Voice-based interaction helps contact centers reduce the throughput time in resolving customer queries. IVR application uses a combination of a touch-tone keypad and voice telephone inputs to provide a suitable response in the form of fax, e-mail, voice, callback, or any other media. IVR is usually connected to a larger application that helps it access databases to provide an appropriate response to callers. As IVRs have access to the database, they can provide live information by using text-to-speech. Market growth in the voice-based segment will be faster than the growth of the market in the text-based and social media-based segment. Contact Center Market: Geographic Landscape APAC accounted for the largest contact center market share in 2019, and the region will offer several growth opportunities to market vendors during the forecast period. The rising adoption of the cloud-based deployment model, increasing integration of multiple communication channels, technological advances, and the popularity of analytics and social media will significantly influence contact center market growth in this region. 49% of the markets growth will originate from APAC during the forecast period. China and India are the key markets for contact centers in APAC. Market growth in this region will be faster than the growth of the market in other regions. Buy 1 Technavio report and get the second for 50% off. Buy 2 Technavio reports and get the third for free. View market snapshot before purchasing Companies Covered: What our reports offer: Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Technavios in-depth research has direct and indirect COVID-19 impacted market research reports. Register for a free trial today and gain instant access to 17,000+ market research reports. Technavio's SUBSCRIPTION platform Key Topics Covered: Executive Summary Market Landscape Market Sizing Five Forces Analysis Market Segmentation by Type Market Segmentation by Deployment Customer landscape Geographic Landscape Drivers, Challenges, and Trends Vendor Landscape Vendor Analysis Appendix About Us Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavios report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavios comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Answer: Insights on the Global Contact Center Market 2020-2024: COVID-19 Analysis, Drivers, Restraints, Opportunities, and Threats - Technavio