Premise: and the bill would come in and i'd pay it and the very first bill i paid it and then i got this nasty letter from them saying you're overdue pay so i i said well it just crossed in the mail so i didn't do anything about it Two weeks later i get another letter even nastier and said we're going to turn this over to our attorneys if you don't pay and i looked at that and i said uh-huh so by this time my checks had come back from the bank so i made a copy of the check that they had cashed
Hypothesis: The mail system played a huge part in this inconveinece. 
Label: neutral