Model: shivamgoel97/largefinetuneparagraph
Author: shivamgoel97
Pipeline: sentence-similarity
Library: sentence-transformers
Tags: sentence-transformers, safetensors, bert, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:30000, loss:CosineSimilarityLoss, arxiv:1908.10084, base_model:sentence-transformers/paraphrase-MiniLM-L6-v2, base_model:finetune:sentence-transformers/paraphrase-MiniLM-L6-v2, text-embeddings-inference, endpoints_compatible, region:us
Base models (finetune): id: sentence-transformers/paraphrase-MiniLM-L6-v2
Card metadata: tags: sentence-transformers, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:30000, loss:CosineSimilarityLoss
base_model: sentence-transformers/paraphrase-MiniLM-L6-v2
widget: source_sentence: What conditions must be met for a device to qualify for a CLNR?
sentences: 5G MPN supports: 5G/4G devices 4G/GSM devices Migration of a 4G/GSM device from the 4G MPN to the 5G MPN is supported. In the migration of 4G/GSM device, there is a new IP address assigned for data connectivity (e.g., Class 3 APN) since the 5G MPN has a different Pool range than the 4G MPN. 5G MPN does not support: 4G/CDMA devices 1xRTT devices Note: In planning phase and not ready for initial availability: Account migration from 4G MPN to 5G MPN is reviewed on a case by case basis and need to be validated prior to any migration. Contact product management to discuss., If an impacted customer wants to disconnect service due to the Code Division Multiple Access (CDMA) Retirement, make every attempt to save the customer using all available resources, including My Offers. If all attempts to retain the customer have been exhausted, utilize the disconnect reason code: D4 TG TO NR MIGRATION. Customers may choose to voluntarily disconnect service on lines with CDMA devices rather than upgrade to a VoLTE capable device. Representatives: Are required to review applicable Consumer Clear Disclosures (CCD) before submitting a disconnect order. Must remind customers of backup services for important files. Refer to the Voicemail page for saving voicemail options. View Verizon Cloud for instructions on how to download to a personal computer or portable storage device. CDMA Network Retirement Schedule Note: The CDMA Network Retirement Schedule is subject to change. ID Exception There may be an occasion where a CDMA customer, for religious observation reasons, is unable or unwilling to produce a photo identification that complies with the ID requirements. In order to assist these customers, for the sole purpose of replacing a CDMA device: Standard adaptive authentication procedures include push notification or tokenized SMS. A Manager override may be applied in Verizon corporate stores when necessary. Authorized agents direct the customer to the nearest Verizon corporate store in the event of authentication issues. Note: This exception expires 4/15/23. This exception only applies to an upgrade of a CDMA device. This exception does not apply if the customer wishes to add a line of service or upgrade any line of service that does not contain a CDMA device., Device Support Customers that are enrolled in Verizon Mobile Protect, Verizon Mobile Protect Multi-Device, Mobile Secure or Mobile Secure Multi-Device have access to 24/7 Tech Coach expert support to help optimize their device and connect it to virtually anything else. Before transferring, it is important to make sure the MDN that is having issues is selected in ACSS. Tech Coach experts can help with customer device issues such as Device: Setup and configuration Functionality Personalization Troubleshooting Content Transfer Connectivity with other devices, including but not limited to: Wi-Fi networks Printers (when connected to the covered device) Syncing with Bluetooth (e.g., speakers, car systems, etc.) IoT devices HUM devices Third-party applications Cloud Services (VZCloud, iCloud) CLNR orders once all TS has been completed. To qualify for a CLNR the following must occur: The device must have remaining time within the manufacturer's 12-month warranty or be covered by an insurance product (VMP/TEC/EW). The device must be free of damage Find my iPhone must be disabled (if applicable.) The account must be current. If a customer has a past due balance, Tech Coach experts cannot take payment before placing a CLNR order Tech Coach Experts can offer to assist the customer make a payment via self-serve prior to considering a transfer to Customer Service If past due payment cannot be processed, Tech Coach Experts must transfer back to Customer Service The following items are out of scope for Tech Coach support: Network Troubleshooting Remedy Trouble Tickets, NRB issues Upgrades and Equipment orders Order Tracking Feature and Plan changes International Travel Services support My Verizon Billing, payments Transfer of Service (TOS) Issues with OCCs or applying OCCsPersonal computers Router setup, settings or configuration Escalations Customer Assistance Details Customers that have the Tech Coach feature (through VMP, VMP MD, Mobile Secure or Mobile Secure MD) who call for device support should be transferred to Tech Coach experts for assistance with device troubleshooting (non-network related) or device connectivity using the appropriate CTI. Enrolled customers can chat with a Tech Coach in the My Verizon app when troubleshooting or seeking device support. Customers can also use the tap-to-call or chat feature using the Tech Coach app. Note: Calls must be warm transferred to Tech Coach and the MDN and the password should always be provided. Cold transfers are allowed if there is a wait of 30 seconds or more to Tech Coach. Note: For billing, network or other troubleshooting issues use Troubleshooting Rep Guidance., source_sentence: What steps should be followed if a customer has a BYOD (Bring Your Own Device)?
sentences: Go to Under History > Device Payment History > Reinstate/Undo Cancel. Check the box next to the MDN/agreement to reinstate. Click the blue MDN hyperlink if reassigning to a new MDN. Select the appropriate MDN from the dropdown list. Click Submit. If transferring between sub-levels, complete the Forced Buyout process on the destination account level. Remarks must be placed on account levels., Existing Customers Customers that currently have LTE Home Internet service with the Verizon Internet Gateway (ASK-NCQ1338) and their address qualifies for 5G Home Internet (mid-band [C-band] only) can change their plan to either the 5G Home Internet or 5G Home Internet Plus plan using the same equipment so they can take advantage of the 5G Home service benefits. Note: Customers that are on a Device Payment Agreement (DPA) and are receiving a promotional credit for the equipment and change their plan to a 5G Home plan retains their DPA agreement (and original Terms of Service) and their promotional credits as long as their service stays active. For customers that currently have LTE Home Internet service with the LTE Home Router (ASK-RTL108), a price plan change or upgrade to 5G Home Internet is not available at this time. Plan Change Process Complete a Price Plan change following the standard process to either the 5G Home or 5G Home Plus plan and review the changes with the customer. Customer Process Once the price plan change takes effect, the customer needs to put the Verizon Internet Gateway into Setup mode so they can locate and connect to the 5G mid-band spectrum. Walk the customer through initiating Setup mode by holding the WPS button for 5+ seconds, then release. If the customer is not getting a solid white light - refer to (How To - Activate and setup the device [KB article 238150]) if more support is needed. If the price plan change was future dated, the customer needs to complete setup after that date. If a customer is not able to activate their 5G Home service or if they determine they would rather go back to the LTE Home Plan, advise them this can be completed within 30 days, through MVO or can be completed through ACSS by Customer Care. After 30 days, it does depend on if there is open LTE Home capacity in their area., Context: the old device to complete the activation process. Note: Business customers are eligible for the OTP process on select devices listed below. Indirect customers are out of scope for POA.Process FlowFor B2B customers using a device that does not support the new Power on Activation OTP process, customers must call IVR to complete the device activation. Backup old device Power off old device Call 1.877.807.4646 from any phone to transfer service Power on new device to complete setup Note: Any customer with Power on Activation (POA) enabled devices can call the IVR to release a pending order as an alternative.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th>If the customer ...</th><th>Then ...</th></tr><tr><td width="40%">has the SIM that came with the device they ordered from Verizon</td><td style="text-align: left;" valign="top">follow instructions on <a href="/content/km/categories/accessories/203390.html" target="_blank">SIM Cards</a>.</td></tr><tr><td>Has the SIM that came with the device but wants to activate using the eSIM in their device</td><td>follow instructions on <a href="/content/km/categories/features/353215.html" target="_blank">eSIM</a>.</td></tr><tr><td>Has an eSIM only device (e.g. iPhone 14)</td><td>follow instructions on <a href="/content/km/categories/features/353215.html" target="_blank">eSIM</a>.</td></tr><tr><td width="40%">does not have physical SIM or would like to activate both physical and eSIMs</td><td style="text-align: left;" valign="top">follow instructions on <a href="/content/km/categories/features/222640.html" target="_blank">Dual SIM</a>. </td></tr><tr><td width="40%">has a BYOD</td><td style="text-align: left;" valign="top">follow the BYOD activation process outlined on <a href="/content/km/categories/devices/203120.html" target="_blank">BYOD: Bring Your Own Device</a>. </td></tr></tbody></table>, source_sentence: What type of customer is eligible for the program?
sentences: Name Name of the process. All applications spawn a process that can be viewed in the process list. Most system processes spawn a process as well. Example: When turning on Bluetooth, a Bluetooth process spawns and then continue to run as a system process until it is turned off. Many network connections and radios uses active processes on the device., Context: on Pro (all with Auto Pay, paper-free billing and device payment) get the 5+ line pricing. Note: Business Unlimited plans are not compatible with Private Network because of the network management element.Notes: Business Unlimited plans are not compatible with Private Network Traffic Management (PNTM) or Private Network. Exchange ActiveSync, Lotus Notes Traveler are included. Existing customers on the grandfathered $40 Business Unlimited Start Tablet plan (41357) are still eligible for the 50% off access discount with Business Unlimited Pro smartphone lines on the account. No new lines can be added to the grandfathered $40 Business Unlimited Start Tablet plan (41357)Table: <table border="1" cellpadding="5" cellspacing="0" style="width: 865.185px;" width="100%"><tbody><tr><th scope="col" valign="top"><p>Cost per # of line <span style="font-weight: normal;">(based on total # of lines on any combination of these smartphone plans)</span></p><p><span style="font-weight: normal;">*with $5 discount for Auto Pay &amp; paper-free billing</span></p></th><th colspan="2" scope="col" valign="top"><p>Business Unlimited Start Smartphone  </p><p> </p></th><th colspan="2" scope="col" valign="top">Business Unlimited Plus Smartphone</th><th colspan="2" scope="col" valign="top">Business Unlimited Pro Smartphone</th></tr><tr><td valign="top">Number of Smartphone Lines</td><td valign="top">Device Payment, Full Retail &amp; BYOD $25 Discount</td><td valign="top">1 or 2/yr agreement</td><td valign="top">Device Payment, Full Retail &amp; BYOD $25 Discount<br/></td><td valign="top">1 or 2/yr agreement<br/><br/></td><td valign="top">Device Payment, Full Retail &amp; BYOD $25 Discount<br/></td><td valign="top">1 or 2/yr agreement<br/><br/></td></tr><tr><td valign="top">1 Smartphone line</td><td valign="top">$70</td><td valign="top">$95</td><td valign="top">$80</td><td valign="top">$105</td><td valign="top">$95</td><td valign="top">$120</td></tr><tr><td valign="top">2 Smartphone lines</td><td valign="top">$60</td><td valign="top">$85</td><td valign="top">$65</td><td valign="top">$90</td><td valign="top">$80</td><td valign="top">$105</td></tr><tr><td valign="top">3 Smartphone lines</td><td valign="top">$45</td><td valign="top">$70</td><td valign="top">$50</td><td valign="top">$75</td><td valign="top">$70</td><td valign="top">$95</td></tr><tr><td valign="top">4 Smartphone lines</td><td valign="top">$35</td><td valign="top">$60</td><td valign="top">$45</td><td valign="top">$70</td><td valign="top">$60</td><td valign="top">$85</td></tr><tr><td valign="top">5 Smartphone lines+</td><td valign="top">$30</td><td valign="top">$55</td><td valign="top">$40</td><td valign="top">$65</td><td valign="top">$50</td><td valign="top">$75</td></tr><tr><td valign="top"><p>Unlimited Data</p></td><td colspan="2" valign="top">Unlimited 4G LTE data with Network Management </td><td colspan="2" valign="top"><ul><li>Premium Network Access: 60 GB then</li><li>Unlimited 4G LTE data with Network Management</li></ul></td><td colspan="2" valign="top"><ul><li>Premium Network Access: 120 GB then</li><li>Unlimited 4G LTE data with Network Management</li></ul></td></tr><tr><td valign="top">Mobile Hotspot (MHS)<b><br/></b></td><td colspan="2" valign="top">Unavailable</td><td colspan="2" valign="top"><ul><li>Unlimited MHS</li><li>30 GB 4G LTE &amp; 5G, then reduced speeds up to 600 Kbps</li></ul></td><td colspan="2" valign="top"><ul><li>Unlimited MHS</li><li>60 GB 4G LTE &amp; 5G, then reduced speeds up to 600 Kbps<br/></li></ul></td></tr><tr><td valign="top">Video Streaming</td><td colspan="2" valign="top">480p DVD-Quality Streaming</td><td colspan="2" valign="top">480p with toggle to turn on 720p HD Streaming</td><td colspan="2" valign="top">480p with toggle to turn on 720p HD Streaming<br/></td></tr><tr><td valign="top"><p>5G</p><p>(5G device required)</p></td><td colspan="2" valign="top"><ul><li>5G (follows 4G LTE data)</li><li>5G Ultra Wideband not available</li></ul></td><td colspan="2" valign="top"><ul><li>5G (follows 4G LTE data)</li><li><span style="background-color: transparent;">Unlimited 5G Ultra Wideband (5G UW) included with 4K video streaming in 5G Ultra Wideband UWB area</span><br/></li><li>5G US MHS included - see Mobile Hotspot section for full details</li></ul></td><td colspan="2" valign="top"><ul><li>5G (follows 4G LTE data)</li><li><span style="background-color: transparent;">Unlimited 5G Ultra Wideband (5G UW) included with 4K video streaming in 5G Ultra Wideband UWB area</span><br/></li><li>5G US MHS included - see Mobile Hotspot section for full details</li></ul></td></tr><tr><td valign="top"><p>Included (selectable) Features</p><p style="font-weight: 700;"><span style="font-weight: normal;">Customer will have to add features to the line (not added into the plan).</span></p></td><td colspan="2" valign="top">Verizon Call Filter<br/></td><td colspan="2" valign="top"><ul><li>Verizon Call Filter</li><li>Business Mobile Secure Bundle comprised of:<ul><li>Lookout for Small Business</li><li>Verizon MDM </li><li>Tech Support</li></ul></li></ul></td><td colspan="2" valign="top"><ul><li>Verizon Call Filter</li><li>Business Mobile Secure Bundle comprised of: <ul><li>Lookout for Small Business</li><li>Verizon MDM </li><li>Tech Support</li></ul></li></ul></td></tr><tr><td valign="top"><p>Available Discounts Per Line</p></td><td colspan="2" valign="top"><div> </div></td><td colspan="2" valign="top"><p>Tiered access discounts</p></td><td colspan="2" valign="top"><ul><li>50% off Business Unlimited Pro Tablet plan<br/></li><li>Tiered access discounts</li></ul></td></tr></tbody></table>, Mobile Hotspot, Mobile Broadband Connect and/or Corporate E mail for Basic Phones and 3G/4G Smartphones Details Overage charges are billed according to the data package. Usage for Mobile Hotspot (MHS) and Mobile Broadband Connect (MBBC) is combined with email and web usage on Smartphones. My Verizon Mobile, Usage Mete, and #DATA will not break out data usage for 3G devices. No additional drivers or software are needed for MHS but are needed for most MBBC devices. MHS is not available on Basic Phones. MBBC is available on select Basic Phones. MBBC/MHS is not available on lines with Unlimited Global data plans. Customers must move to a metered Global data plan to subscribe to MBBC/MHS. MORE Everything pricing includes MHS and MBBC. This feature can be blocked by adding the MHS/MBBC Block Feature SFO. When Adding MHS: Do not add MHS SFO 75822 or 76153 s if the customer did not have Unlimited Data before 7/7/11. Use the bundled data package options above. When removing MHS: Confirm when the MHS was added. Customers can keep the Unlimited Data Code if it was added before 7/7/11. Remove the Unlimited Data Code if it was added after 7/7/11. Review other current data options with customers., source_sentence: Under what conditions do credits not require Legal or Contract Review regardless of the dollar value?
sentences: Government OCC Scenario Matrix Government OCC requests that requires immediate referral: OCC Scenarios: Credits arising from these scenarios, that are less than $5,000, do not require additional approvals or review. Credits of $5,000 or more require Market Finance, Government Legal and Government Contracts review and approvals (regardless if arising from these scenarios). Provide the customer any credits less than $3,000 arising from the below scenarios. OCC Scenarios That Do Not Require Legal or Contract Review for any dollar value:, The Bill Reminder Fail process targets paper free billed customers who have their bill reminder email and/or text message fail to successfully deliver. The updated Bill Reminder Fail process: Sends a paper "bill is ready reminder" with the invoice amount and payment due date. Shows the bill reminder's email and/or text address and where to update the email and/or text address if needed. Informs the customer that paper free billing turns off if Verizon cannot successfully deliver the "bill is ready reminder". The paper "bill is ready reminder" is sent in the first 2 bill cycles. Customers de-enroll from paper free billing after 2 bill cycles. In the 3rd cycle, the customer receives the current paper bill format and a notification of de-enrollment from paper free through My Verizon by email, text or push message. The email, text or push message informs the customer that: De-enrollment from paper free billing is occurring due to reminders not being successfully delivered Any related paper free billing discounts (e.g. on the unlimited plan) are removed, Context: not populate the correct value during the automatic restore process, the supervisor does the following: Note: Manual adjustments to CEDs and EEU dates are not permitted in other circumstances. See 50 Day Winback for more information. Employees manually changing CED dates must validate the ETF is correct after the change. An incorrect ETF can be corrected within exception policies by applying an OCC.Manual Date Change Approvers The channel interacting with the customer must complete changes to the Contract End Date (CED) / Equipment Eligibility Upgrade (EEU) date. Do not transfer or refer customers to an alternate work group for assistance.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: center;" valign="top" width="5%">Step</th><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top"><p>Review the Order History for the device that may cause a CED/EEU date extension.</p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top"><p>Validate that no prior or subsequent orders occurred.</p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top">Confirm the device was received and marked as returned.<ul style="margin-bottom: 0.0px;"><li>Do not make changes until after device inspection occurs, if the device was not received by the warehouse and FedEx indicates the package was delivered.</li><li>File an ITTS ticket to ensure the package was received if necessary.</li></ul></td></tr><tr><td style="text-align: center;" valign="top" width="5%">4</td><td><p>Reset the CED and EEU dates to reflect the account record before the device order.</p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">5</td><td><p>Remark the account that the return has been received, but the dates have not reverted back after the return processed.</p></td></tr></tbody></table>, source_sentence: What steps should be taken if a Sales Representative or customer indicates that the Social Security Number (SSN) on the application is incorrect?
sentences: Customer heard reports that Disney+ accounts were hacked Disney has assured Verizon and the public that there is no indication of a security breach on Disney+. If customers are unable to access their Disney+ account, please follow BAU Support guidelines. If the customer can't remember their password on the second screen after logging in, it asks for a password. The customer can use the Forgot Password? link here if they do not remember their password. After successfully logging in, a customer can click on the profile icon in the top right-hand corner; Default is Mickey Mouse, but users can select from one of many different Disney characters here. Under the drop down, choose Account. On the Disney+ account details page the customer can select Change Password link. Customer redeemed Verizon promotion but is being billed for Disney+ by another party Customers that have an existing Disney+ subscription with Disney or a 3rd party may need to take additional steps. Direct Disney+ Annual/Multi Year - No action; Disney will pause and resume their subscription after our promotional period ends. Direct Disney+ Monthly - Existing subscription is cancelled and replaced with the Verizon billed. promotion; Disney will send email advising of next steps 3rd Party billed - Customer must cancel subscription with the 3rd party provider they signed up with; Disney will send email advising of next steps. Please see Existing Disney+ Subscribers for additional details. Disney will send these customers an email advising of the dual subscription. Customers can be directed to Disney’s Help Center for more details. They should select Manage my Account and look for the link for "How do I manage my subscription through Google, Apple or other third-parties?" This Disney webpage provides exact instructions for managing subscriptions through Apple, Google Play, Roku and Amazon. After cancellation a customer can follow these steps to check their Account Details section to confirm they are subscribed through Verizon. Click on the profile icon in the top right-hand corner; Default is Mickey Mouse, but users can select from one of many different Disney characters here. Under the drop down, choose Account. A Disney+ account details page for a customer that has the Verizon promotion active should look like this:, Context: will update the account with the credit card information, take payment, and set up Autopay.WEHD receives customer calls for incident management or account maintenance requests and completes the following:*Initial Time to Respond (ITTR) P1 - Initial Response provided to HAEA after 15 minutes. P2- Initial Response provided to HAEA after 30 minutes. **Update Time to Respond (UTTR) P1 - Initial Response provided to HAEA after 30 minutes. P2 - Initial Response provided to HAEA after 60 minutes.Network Issues Follow these steps when handling network related incident ticket types: Product/Service Issue Follow these steps when handling product/service related incident ticket types:Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><td style="text-align: center;" valign="top" width="5%"><b>Step</b></td><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top">File an NRB ticket if a support ticket is needed. </td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top">Place ticket in <b>WAIT</b> status while the support ticket is being worked. </td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top">Call Network Repair Bureau (NRB) Supervisor at 908-581-3060 or 214-608-9053.</td></tr><tr><td style="text-align: center;" valign="top" width="5%">4</td><td><p>Email the following:</p><ul><li><a href="mailto:vzw.nrb.enterprise.mgr@verizonwireless.com" target="_blank">NRB manager escalation distro</a></li><li><a href="mailto:vzw.nrb.leads@verizonwireless.com" target="_blank">NRB Leader escalation distro</a></li><li><a href="mailto:vzwnrbtelematicsteam@verizonwireless.com" target="_blank">NRB Telematics escalation distro</a></li><li>BGCO Account Manager and Leadership</li></ul></td></tr><tr><td style="text-align: center;" valign="top" width="5%">5</td><td>Communicate updates with customer during resolution process.</td></tr><tr><td style="text-align: center;" valign="top" width="5%">6</td><td><p>Place ticket in <b>WAITCUSTOMER</b> and v<span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;">erify that the incident is resolved.</span></p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">7</td><td valign="top" width="95%"><p>Follow up on verification of incident resolution:</p><ul><li>Once per day for 2 days.</li><li>Place the ticket in PERMITCLOSE status.<br/>  </li></ul><p>Note: The Senior Analyst must monitor the ticket for responses during the 72 hour window.</p></td></tr></tbody></table>, Context: the application if the customer placed an: Internet order using a third-party credit card and the order was updated with the original credit card owner's name. Order with the incorrect address on the credit application.When completing an HD/SL or HD/SY application, verify the customer's full SSN and refer to the following scenarios: Note: No signature is required if the customer has a valid SSN card. An employer issued W2 can be sent as proof if the customer does not have the SSN card. The address on the driver's license does not have to match the address entered on the application.Table: <table border="1" cellpadding="2" cellspacing="1" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="25%">If </th><th style="text-align: left;" valign="top">Then </th></tr><tr><td style="text-align: left;" valign="top" width="25%">a Sales Representative or the customer says the Social Security Number (SSN) on the application is incorrect<br/></td><td style="text-align: left;" valign="top"><div>follow these steps:<br/> </div><ol><li>Correct the SSN.</li><li>Search the billing system with the SSN to ensure that no accounts appear.</li><li>Resend the application to Known Fraud Bad Debt (KFBD) for scoring.<br/><br/></li></ol>Note: Sales Representatives are not required to rerun the order after receiving confirmation of an incorrect SSN.<br/></td></tr><tr><td style="text-align: left;" valign="top" width="25%">a Sales Representative or the customer says the SSN is correct<br/></td><td style="text-align: left;" valign="top"><p>refer to these scenarios:</p><ul><li>If an application is flagged with "SSN related reason code at Fraud IQ", view the credit report from the vzCredit menu to check if a "V003 - Deceased indicators are present for this consumer, Credit Header Data" message is displayed.<ul><li>If the deceased indicator is found, the application must remain in the <b>HD/SL</b> status and the customer is directed to the Credit Bureau to confirm the customer's SSN.</li><li>The deceased indicator is only applicable to the <b>HD/SL</b> hold code. </li></ul></li><li>If speaking with a Sales Agent, confirm the agent has viewed the customer's driver's license and SSN card in the store location.<ul><li>If the agent has verified the customer's IDs, submit the application to the Credit Bureau for scoring.</li></ul></li><li>If speaking with Inside Sales, CS, directly with a customer or if sales cannot physically verify the documents in-store, complete the following steps:<ol><li>Review the previous decision on the credit application to verify that the application fallout was not due to <b>HD/SN </b>(if the application is on hold).<ul><li>See<span class="prices"> </span><a href="/content/km/categories/channel-operations/221109.html" style="font-size: 1.0em;font-weight: bold;" target="_blank">IDReveal and HD/SN Applications</a> if previously held for <b>HD/SN</b>.<br/></li></ul></li><li>Advise the agent that Verizon requires a copy of the customer's Driver's License / SSN faxed or emailed to <a href="mailto:creditdocs@verizonwireless.com" target="_blank">creditdocs@verizonwireless.com</a>.<a href="mailto:creditdocs@verizonwireless.com" target="_blank"></a></li><li>Do not request a letter from the Social Security Administration (these are no longer issued).</li></ol></li></ul><p>Note:</p><ul><li>Inside Sales does have the option to send a Digital Documentation Imaging and Authentication (DDIA) link to the customer's email to send in documentation for <b>HD/SL</b>.</li><li>Customers are required to send a copy of a driver's license and SSN card.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="25%">documents are received and the SSN matches the information entered in vzCredit<br/></td><td style="text-align: left;" valign="top"><p>refer to these scenarios:</p><ul><li>If the application has a Fraud IQ alert, resend to the Credit Bureau.</li><li>If the application has an SSN mismatch alert, manually approve the application with the code <b>AP/CA</b> and the account and line-level class provided by the bureau. <ul><li>If there is no account and line-level class already provided by the bureau, use:<ul><li>Account level class <b>W</b></li><li>Line level credit class <b>0C </b></li></ul></li></ul></li><li>Remark the application indicating proof of SSN and Driver's License was received.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="25%">documents are received and the SSN does not match the information entered in vzCredit<br/></td><td style="text-align: left;" valign="top"><div>follow these steps:<br/> </div><ol><li>Correct the SSN.</li><li>Resend the application to KFBD for scoring.</li><li>Approve the application with the code <b>AP</b>/<b>CA.</b></li><li>Approve the application with the following codes if the application does not automatically approve:<ul><li>Account level class<b> W </b> </li><li>Line level credit class<b> 0C</b></li></ul></li><li>Remark the application indicating proof of SSN and Driver's License was received.</li></ol></td></tr></tbody></table>
pipeline_tag: sentence-similarity
library_name: sentence-transformers
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Created: 2025-01-13 18:34:30