Model: shivamgoel97/finetunesentence
Author: shivamgoel97
Pipeline: sentence-similarity
Library: sentence-transformers
Tags: sentence-transformers, safetensors, bert, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:7057, loss:CosineSimilarityLoss, arxiv:1908.10084, base_model:sentence-transformers/all-MiniLM-L6-v2, base_model:finetune:sentence-transformers/all-MiniLM-L6-v2, text-embeddings-inference, endpoints_compatible, region:us
Base models (finetune): id: sentence-transformers/all-MiniLM-L6-v2
Card metadata: tags: sentence-transformers, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:7057, loss:CosineSimilarityLoss
base_model: sentence-transformers/all-MiniLM-L6-v2
widget: source_sentence: What steps are required if a customer initially has a Device Payment Single Recurring Credit (SRC) on Day 1 and then makes a Full Retail Purchase SRC on Day 2-14?
sentences: Context: PM ET on Mon - Fri or during the weekend to: VBG.URT.After.Hours@verizon.com Note: Directing a customer complaint to the appropriate email generates a case. A representative contacts the customer within 24 hours, but not after 8 PM due to industry regulations. The representative directing the customer complaint receives an email confirming the following: Receipt Case creation Case assignment Standard Complaints Leaders / Coordinators / Specialists must direct all other complaints to cersBGCOExecutiveEscalations@VerizonWireless.com. Note: The turnaround time for standard complaints is 48 hours or 2 business days.Account types: ME and SL are included with the Employee Phone Program (EPP). CS ConcernTable: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: center;" valign="top" width="5%">Step</th><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top"><p>Assess the post based on the customer inquiry or comment:</p><ul><li>Take the conversation offline.<br/></li><li>Have the customer send a Direct Message (DM) or Private Message (PM) and continue the conversation for account specific feedback.<br/></li></ul></td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top"><p>Attempt authentication with the customer to capture the MDN to confirm the customer has a specific account type listed above or if access is restricted in ACSS.</p><ul><li>If the customer does not meet the account types listed above or access is not restricted in ACSS, resolve the customer's concern BAU.<br/></li><li>If the customer meets the account types listed above or access is restricted, confirm all basic troubleshooting steps are complete.<br/><ul><li>Proceed to Step 3.<br/></li></ul></li></ul></td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top"><p>Advise the customer to call BGCO at 800-922-0204 and r<span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;">un the </span><span style="background-color: transparent;">VZW CS CM</span><span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;"> </span><span style="background-color: transparent;">Engaged</span><span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;"> macro.</span></p><p>Sample verbiage: "Thank you for providing your verification information. I see that you have a business account with us. To receive further assistance, call 800-922-0204 to speak with a representative immediately."<br/></p></td></tr></tbody></table>, Details of the Mobile Telecommunications Sourcing Act (MTSA): MTSA: Is a federal law that applies to all wireless providers throughout the US. Requires all taxes from the sale of wireless telecommunications service to be sourced to the customer's Place of Primary Use (PPU). The PPU: Is the street address representative of where the customer's use of the mobile telecommunications service occurs. Must be either the customer's residential street address, or the primary business street address. Applies to taxes on roaming charges. Taxes on roaming charges are based on the customer's PPU address, rather than the market where the call originated. The only exception is if the call is placed from an international location through a carrier not served in the US. These calls originating internationally are taxed based on the location that originates the call. Affects state and local taxes only and does not impact any of the federal taxes that are currently reflected on the customer's bill., Context: in various outcomes when customers make their next purchase. Example: Customer is currently in a device payment and does not have promotion or equipment protection. If the customer loses the device and needs a replacement, the customer may get a replacement by using a Full Retail Purchase. The customer is not required to buyout the original device payment loan. The customer continues to pay on the original loan but does not get any promotion associated with the Full Retail Promotion device. Review below to determine the outcome for various upgrades:Review the use cases for recurring Bill Incentive Credit (BIC) promotions:Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="25%">Day 1</th><th style="text-align: left;" valign="top" width="25%">Day 2 - 14</th><th style="text-align: left;" valign="top" width="50%">Required Steps</th></tr><tr><td style="text-align: left;" valign="top" width="25%">Device Payment Single Recurring Credit (SRC)</td><td style="text-align: left;" valign="top" width="25%">Full Retail Purchase SRC</td><td style="text-align: left;" valign="top" width="50%"><p>Complete the following steps:</p><ol><li>Return the device.</li><li>Disqualify the loan.</li><li>Purchase full retail.</li></ol></td></tr><tr><td style="text-align: left;" valign="top" width="25%">Full Retail Purchase SRC</td><td style="text-align: left;" valign="top" width="25%">Device Payment SRC</td><td style="text-align: left;" valign="top" width="50%"><p>Complete the following steps:</p><ol><li>Return device.</li><li>Accept new loan terms.</li></ol></td></tr></tbody></table>, source_sentence: What is the default selection for non-Account Level Pricing (ALP) multi-line plan changes?
sentences: The default for non-Account Level Pricing (ALP) multi-line plan changes is based on the first number selected. Select the primary number first for non-ALP Family SharePlans. Non-Family SharePlan to a New Family SharePlan Note: Single accounts may have multiple family share sets, as long as each set meets Family SharePlan requirements. Process all Family SharePlan transactions in the Multi-Line Change screen. POS users start in the InfoDesk screen for the logic to work properly. All lines must have the same effective date in a multi-line order or be processed separately. The system allows backdating to a lower access amount when the target plan is secondary. Pre-Order/Back-Order Portal Orders If a Family SharePlan customer wants to place a pre-order/back-order, prior to placing the order:, Context: who activate or upgrade to a new Smartphone on a Small Business Plan. Upgrade eligible. $5 line access discount for customers who activate or upgrade to a new Smartphone on a Small Business Plan. Upgrade eligible. Upgrade eligible. Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 Yr Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 Yr Offer Options Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 YrTable: <table class="details-table"> <caption></caption> <colgroup> <col class="code"/> <col class="code-description"/> <col class="discount"/> <col class="final-cost"/> <col class="contract"/> <col class="consumer"/> <col class="business"/> <col class="employees"/> </colgroup> <thead> <tr class="row-other"> <th class="code">Code</th> <th class="code-description">Code Description</th> <th class="discount">Discount</th> <th class="final-cost">Final Cost</th> <th class="contract">Contract</th> <th class="consumer">Consumer</th> <th class="business">Business</th> <th class="employees">Employees</th> </tr> </thead> <tfoot></tfoot> <tbody> <tr class="row-other odd first"><td class="code">N/A</td><td class="code-description">Access Line </td><td class="discount">$5</td><td class="final-cost">N/A</td><td class="contract">1 Yr</td> <td class="consumer"><span class=""></span></td> <td class="business"><span class="check"></span></td> <td class="employees"><span class=""></span></td> </tr> <tr class="row-other even"><td class="code">N/A</td><td class="code-description">Access Line </td><td class="discount">$5</td><td class="final-cost">N/A</td><td class="contract">2 Yr</td> <td class="consumer"><span class=""></span></td> <td class="business"><span class="check"></span></td> <td class="employees"><span class=""></span></td> </tr> </tbody></table>, Context: payments Retail device purchases and exchanges To complete a digital exchange transaction, customers must:Indirect Return and Exchange Customers must contact the Indirect Agent where their service was activated to discuss equipment returns or exchanges. Indirect channel policies may differ from Verizon policies. Verizon recommends Indirect Agents assist customers with returns and exchanges. The final determination is based on the Indirect Agent's policy. ISPU orders picked up in an Indirect Agent location can be returned at a location operated by the same Agent, either by shipping the device back or in Retail. To return or exchange a device, Indirect Agents must:Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: center;" valign="top" width="5%">Step</th><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top">Offer the customer the option to select a different device or return the device originally purchased.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top">Remove the SIM card from the old 4G device and insert into the new 4G device.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top">Return the SIM card to the customer if the customer wishes to return the device and not purchase a new device.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">4</td><td><p>Return the customer's SIM card in the next Return Materials Authorization (RMA) box back to Verizon if the customer does not want to keep the SIM.</p><p>Note:</p><ul><li>Indirect Agents must not use the SIM card in another device that does not belong to the customer.<br/></li><li>SIM cards must remain with the original device when returned or be placed in a plastic bag in the next RMA box back to Verizon.</li><li>When exchanging equipment that originally required a deposit to purchase to a type that does not require a deposit, the system does not automatically credit the security deposit back to the original MDN.<ul><li>The Indirect Agent must complete a manual refund request through Payment Hub to return the deposit.</li></ul></li></ul></td></tr></tbody></table>, source_sentence: What must a customer do to receive reactive assistance from any of the business channels mentioned in the context?
sentences: Verizon Mobile Device Management (MDM) is designed to help customers manage corporate-owned devices and remain compliant with company policies. The Verizon MDM solution suite consists of the following services: Unified Endpoint Management (UEM) for mobile devices including smartphones, tablets, Macs, Windows machines, et al Broadband Hotspot Management (BBHS) for Jetpacks, MiFis, USB devices and routers, ie BPC-100 (Business Phone Connect) Verizon MDM Implementation Services is also available as a companion product to Verizon MDM. Purchasing this service makes available to the customer a dedicated Verizon Solutions Engineer to set up and configure their Verizon MDM implementation for them, saving time and customer resources., Reactive Customer Assistance All new business prospects and existing business customers can reactively assist the customer, regardless of whether the account is currently managed by: Retail SMB (R2B) Virtual to Business (V2B) Business to Business (B2B) Indirect to Business (I2B) Business Agent The customer must initiate contact with the reacting channel and express a need requiring assistance. Note: Processed transactions on a current fraud hold do not roll to the original processing representative once the hold is lifted, regardless if the fraud team directed to another channel. Processed transactions that fail activation and need to be reprocessed reside in the original channel with the originating representative. If a transaction is reprocessed by another Verizon employee, the original representative can submit a discrepancy for the activations. If a B2B Representative is engaged in an account or is the primary DUNS owner and the customer wants to purchase in store: Service the customer's immediate needs by the end of the business day. Account ownership stays with the B2B channel. The B2B Representative or COE must complete any account maintenance or plan changes. Retail representatives can process customers in store BAU regardless of DUNS ownership., Customers who choose Professional Setup: It is a one-time $99 charge + taxes & surcharges. Will appear on their next bill after installation is successful. This charge is non-refundable and not included in the 30-Day Money-Back Guarantee and not ACP discount eligible. Technician will setup 5G Home and connect up to 1 additional device to the router. For customers who want more devices connected or set up in the home, offer Verizon Home Device Protect (VHDP). Note: Self Setup customers who wish to switch to Pro Setup can only do so if they are high band customers. Mid band customers are not elgible for Self to Pro Setup. Self Setup high band customer will not be charged the $99 Professional Setup charge to move to Pro Setup. Repair customers with high band equipment will not be charged. Pro Setup Overview One Pager, source_sentence: What are some common reasons for extending the Contract End Date (CED) and Equipment Eligibility Upgrade (EEU) dates?
sentences: Contract End Date (CED): Represents when a mobile number is eligible to terminate service without incurring an ETF. Equipment Eligibility Upgrade (EEU): Represent when a mobile number is eligible to receive an upgrade. Both dates are systematically calculated when a new device is activated. CED and EEU dates are generally the same, but can differ in certain circumstances. Manual adjustments to dates are rare and only approved to correct a billing, system or human error or in combination with Finance approved programs. Common CED and EEU Date Extensions: Device activations and upgrades. Loyalty offers and promotions (May extend the CED date without extending the EEU date) Suspending without billing or with reduced rate billing. Automatically extends the CED and EEU dates for a time period equal to the number of days that the line was suspended. 2-year to device payment alternate upgrades The eligible line's CED and EEU dates are extended by the number of days remaining on the ineligible line's dates at the time of the transaction. An equipment return does not revert the CED and EEU dates once the alternate upgrade is complete., Context: not allowed. Consolidating accounts is not allowed. Eligibility may not be applied retroactively. Data usage is not permitted. Data plans or data add-on packages are not allowed. Lifeline applies to standard monthly customers only. Business customers are not eligible. Cannot add features such as Roadside Assistance and device insurance. Roaming is not allowed outside of the Lifeline coverage area. Customers cannot enroll in My Verizon or make any account changes online. Link Up cannot be applied to: Customer facilities equipment Cost of the device or accessories Previous activation chargesCustomers may inquire about Lifeline over the phone or online through verizonwireless.com/lifeline.Table: <table border="1" cellpadding="5" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="25%">New Customer</th><td style="text-align: left;" valign="top" width="75%"><p>If a customer asks if they qualify for Lifeline:</p><ul><li>Enter their home billing address in <a target="_blank">VZWMap</a><a href="http://" target="_blank"></a>.</li><li>VZWMap indicates if their home billing address is within a VZW ETC area.</li></ul></td></tr><tr><th style="text-align: left;" valign="top" width="25%">Existing Lifeline Customer</th><td style="text-align: left;" valign="top" width="75%"><p>If an existing Lifeline customer inquires about Lifeline over the phone, check account in ACSS:</p><ul><li>If the customer's MTN does not appear in ACSS with the designation <b>LL</b>, they are not a VZW Lifeline customer. Refer them to the paperwork that came with their phone.</li><li>If the customer's MTN appears in ACSS, and shows them to be a VZW Lifeline customer:<ul><li>Customers must speak directly to <a href="/content/km/contacts.html?c#11773" target="_blank">Lifeline Support</a>.</li><li>Transfer the customer or provide customer with the number so they can contact <a href="/content/km/contacts.html?c#11773" target="_blank">Lifeline Support</a> directly.</li></ul></li></ul></td></tr></tbody></table>, State Privacy Rights California enacted the California Consumer Privacy Act (CCPA) in 2020. Since the CCPA came into effect, more states have passed privacy laws. Today there are multiple states across the country with comprehensive privacy laws that govern how personal information is collected, used and shared. Verizon allows consumers nationwide to exercise use the privacy controls. This means Verizon has made state specific laws uniform across the nation for simplified handling. Most states with comprehensive privacy laws provide individuals with specific rights, including the right to: Know, access and delete information not required for business purposes. Receive equal pricing and quality of product or service if someone invokes these rights. Correct inaccurate information maintained by the business. Limit the use and disclosure of sensitive personal information. Right to say no to the sale of personal information of sharing personal information for purposes of cross context behavioral advertising and right to opt out of targeted advertising. Appeal (only applicable in Colorado, Connecticut and Virginia). See the Detailed Rights > Right to Appeal section for exceptions to the nationwide handling. State Privacy Rights and Gizmo Customers can take advantage of privacy controls in the GizmoHub app on the customer's phone. Customers are entitled to the following rights: Access personal information that is being collected and stored in the app. Delete devices associated with an account as well as delete an account. Correct the data associated with the customer's account (some data elements are unable to be corrected, such as the email address or phone number associated with the account). Right to Access Users can request and download personal information through the following steps: Right to Delete Follow the below steps to delete an account: Follow the below steps to delete a Gizmo watch: Right to Correct Some data elements can be corrected such as the email address or phone number associated with the account. If the user wants to change either the email or the phone number, the user must first delete all the devices from the account and then delete the account itself. Refer to the Right to Delete table above. The user can then re-create the account with the new email or phone number. Follow the below steps: Right to Appeal (applicable in Colorado, Connecticut or Virginia only) Follow these steps to appeal a denied privacy request: Nevada State Rights Nevada law allows customers to opt out of the sale of personally identifiable information by online service providers such as website operators. Verizon does not sell personally identifiable information. If Verizon ever starts selling personal information, current Verizon customers will be opted out. If customers have additional questions, direct the customer to the Privacy Inquiry Form. If the customer has additional questions regarding State Privacy Rights or Gizmo Privacy Policies:, source_sentence: What steps should the Fulfillment SPC Leadership take when an Internal Partner forwards an escalation request?
sentences: Context: team (a selected group of offline individuals) completes all escalated requests. Escalations from a previous representative will not be reassigned to that representative rather assigned and handled through the Escalation team. The representative's supervisor receives real-time feedback to provide the representative immediate coaching and corrective action. Do not assign escalated requests to the Outbound team. The Escalations team owns all escalated requests. If a call to PACT is needed for credit approval, the Outbound team can assist but will not own the request. If more information is needed to complete the request, follow the AIR guidelines.Ways to Receive Escalated RequestsTable: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top">If ...</th><th style="text-align: left;" valign="top">Then ...</th></tr><tr><td style="text-align: left;" valign="top">the reason for the escalation is due to a mistake on the original COE-processed application</td><td style="text-align: left;" valign="top"><p>do not reassign to the original coordinator.<br/><br/>Note: <span style="background-color: transparent;">The Escalation Representative assigned the request makes the necessary changes/corrections and completes the request.</span></p></td></tr><tr><td style="text-align: left;" valign="top">the reason for the escalation is a Missed SLA / Revenue Impacting Order<br/></td><td style="text-align: left;" valign="top"><ul><li>Do not reassign the escalation email request to the coordinator who has the related email if the related WFM is with a coordinator who does not belong to the Escalation team and is in <b>Wait</b> status.<br/></li><li>Own the escalated WFM and monitor the progress of the original request until completion.</li><li>Create a case to track completion of the request.</li><li>Be responsible for providing the updates to the Sales partner by sending an email with the status and timelines as possible.</li><li>Complete WFM as (Request Type) Correspondence.</li></ul></td></tr><tr><td style="text-align: left;" valign="top">the related WFM is with another Center/Team<br/></td><td style="text-align: left;" valign="top"><p>reassign any follow-up emails related to that request in order for that team to continue to own it.<br/></p><ul><li>Do not respond to provide an update. </li><li>Submit a reassignment request if needed.</li></ul></td></tr><tr><td style="text-align: left;" valign="top">Internal Partners forward the escalation request<br/></td><td style="text-align: left;" valign="top"><p>the Fulfillment SPC Leadership does the following:<br/></p><ol><li>Acknowledges the email.</li><li>Provides an update within 1 hour after acknowledgement.</li><li>Tracks completion until closure and provides updates as needed.<ul><li>If the assigned lead is out of the office or unavailable, another leader will cover on their behalf.</li></ul></li></ol></td></tr></tbody></table>, Restrict Direct Carrier Billing Customers can add restrictions for Slacker Streaming Radio Carrier Billing. To block Slacker Streaming Radio billing: Receive request to block Slacker Streaming Radio. Block Feature Name - Purchase and Gifting Block (formerly Web Purchases block). Add SFO 75440 (Purchase and Gifting Block) to customer's MDN. What's Blocked - Slacker Streaming Radio bills being applied to the Verizon bill. Blocking Methods - My Verizon (vzw.com/safeguards) and CS. Note: The Purchase and Gifting Block cannot be added to Corporate or Government accounts. To remove the Slacker subscription, the subscription charge must be cancelled in ACSS. The subscription expires at the next subscription renewal date. Once the subscription expires, the Corporate or Government account is not allowed to charge Slacker Radio to the Verizon bill. Customers have the option to pay by credit card. The block is compatible with Verizon devices., Context: Program provides VZW B2B Data Sales Teams with a selection of key M2M certified devices for use in customer pilots pursuant to a sale. This program is intended to motivate and enable the VZW B2B Data Sales Teams to generate M2M sales. The program is available for Data Sales Teams residing in the 4 VZW B2B Sales Areas and the Enterprise and Government group. It contains a portfolio of key M2M devices that may provide a pilot at no cost to the customer when connected on area-supplied concession lines or test lines.Contact Nishant Shah Nishant.Shah@vzw.com to request these solution-based devices:Table: <table border="1" cellpadding="5" width="100%"><tbody><tr><td style="text-align: left;" valign="top" width="30%"><b>Manufacturer</b></td><td style="text-align: left;" valign="top" width="70%"><b>Model</b></td></tr><tr><td style="text-align: left;" valign="top" width="30%">Cisco</td><td style="text-align: left;" valign="top" width="70%">Demo</td></tr></tbody></table>
pipeline_tag: sentence-similarity
library_name: sentence-transformers
Likes: 0 | All-time downloads: 8
Created: 2025-01-14 08:12:29