Model: muthuramkumar/GIST-all-MiniLM-L6-v2-Bankbot-Conversation
Author: muthuramkumar
Pipeline: text-classification
Library: setfit
Tags: setfit, safetensors, bert, sentence-transformers, text-classification, generated_from_setfit_trainer, en, dataset:muthuramkumar/bank-bot-conversation, arxiv:2209.11055, base_model:avsolatorio/GIST-all-MiniLM-L6-v2, base_model:finetune:avsolatorio/GIST-all-MiniLM-L6-v2, license:mit, model-index, region:us
Base models (finetune): id: avsolatorio/GIST-all-MiniLM-L6-v2
Card metadata: library_name: setfit
tags: setfit, sentence-transformers, text-classification, generated_from_setfit_trainer
base_model: avsolatorio/GIST-all-MiniLM-L6-v2
metrics: accuracy
widget: User: My ATM card is not working properly.
Bank Bot: I'm sorry to hear that. Can you please provide me with your account number and the nature of the issue?
User: My account number is 987654321. I need to pause this conversation for a few minutes to check my card and provide more information., User: Hi, I'd like to open a new savings account.
Bank Bot: Great! I can help you with that. To get started, I'll need some information from you. Can you confirm your full name, date of birth, and current address?
User: My name is Alex Johnson, my date of birth is September 12th, 1990, and my current address is 789 Maple Avenue.
Bank Bot: Thank you, Alex. Now, I'll need to verify your identity. Can you please provide me with your Social Security Number (SSN) or another form of identification?
User: Actually, my date of birth is incorrect. It's actually September 15th, 1990., User: Hello, I'm having trouble with my ATM card.
Bank Bot: I'm sorry to hear that. To assist you further, could you please provide me with your account number.
User: My account number is 79102374973.
Bank Bot: Do you want new card?
User: No, I don't want., User: Hi, I need help with my ATM card.
Bank Bot: Of course. Can you please provide me with your account number and the issue you're facing?
User: Well, I tried to withdraw money from an ATM but the transaction was not successful even though I had sufficient funds.
Bank Bot: I see. Can you please confirm the date and time of the transaction?
User: Actually, I want to restart this conversation. Can we start over?, User: Hi, I want to open a new account. Can you help me?
Bank Assist Bot: Yes, absolutely! What kind of account are you looking for?
User: Before I proceed, I just want to understand the account opening process. What steps do I need to take?
Bank Assist Bot: Sure, we can provide you an overview of the process. To start, we will require personal information such as your full name, contact information, and a valid ID. Then, we will generate and send the account opening documents to you via email for your review and signature. Once we receive your completed documents, we will process your request and activate the account within one business day.
User: Got it, thanks for explaining that. Can I complete the process online.
pipeline_tag: text-classification
inference: yes
model-index: name: SetFit with avsolatorio/GIST-all-MiniLM-L6-v2
results: task: type: text-classification
name: Text Classification
dataset: name: Unknown
type: unknown
split: test
metrics: type: accuracy
value: 0.7857142857142857
name: Accuracy
verified: no
license: mit
datasets: muthuramkumar/bank-bot-conversation
language: en
Likes: 0 | All-time downloads: 9
Created: 2024-05-03 11:18:31