Model: shivamgoel97/mediumfinetunesentence
Author: shivamgoel97
Pipeline: sentence-similarity
Library: sentence-transformers
Tags: sentence-transformers, safetensors, bert, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:10500, loss:CosineSimilarityLoss, arxiv:1908.10084, base_model:sentence-transformers/all-MiniLM-L6-v2, base_model:finetune:sentence-transformers/all-MiniLM-L6-v2, text-embeddings-inference, endpoints_compatible, region:us
Base models (finetune): id: sentence-transformers/all-MiniLM-L6-v2
Card metadata: tags: sentence-transformers, sentence-similarity, feature-extraction, generated_from_trainer, dataset_size:10500, loss:CosineSimilarityLoss
base_model: sentence-transformers/all-MiniLM-L6-v2
widget: source_sentence: What are the account requirements for a consumer liable account to be eligible for a CLNR under the in-warranty requirements?
sentences: Context: POS pulls from multiple databases to determine if a device is eligible for a replacement by Verizon. If the CLNR eligibility flag and out of warranty message is incorrect, check these steps before completing an "Out of Warranty Review" with Tech Support. How to Process an Out of Warranty Review The Tech Support Coordinator researches and offers results, either the message is correct and this device is not eligible for CLNR or is able to process a CLNR for your customer. See Device Forums.See the table below for special handling and exceptions.CLNR eligibility time periods from date of purchase are:Table: <table border="1" cellpadding="5" width="100%"><tbody><tr><th style="text-align: left;" valign="top">Account Requirements</th><td><p>In-warranty requirements:<br/></p><ul><li>Consumer liable accounts cannot have a past due balance greater than $24.99 for any account associated with its SSN.</li><li>Corporate liable accounts (Business End Users [BE] with an ECPD ID) cannot have a past due balance of $1,000 or more (90 days or over).</li><li>The MDN cannot exceed the <a href="/content/km/categories/devices/202378.html">open order</a> limits.<ul><li>An open order means the expected defective device is not showing as returned.</li></ul></li><li>Customers cannot have an account with a written-off balance of more than $50 within 7 years associated with the account's SSN.</li><li>The account and corresponding MDN must be active.</li></ul></td></tr><tr><th valign="top">Equipment Requirements</th><td style="text-align: left;" valign="top"><p>In-warranty requirements:</p><ul><li>The device must be covered by the 1-year manufacturer's warranty or any type of valid Extended Warranty through:<ul><li><a href="/content/km/categories/features/202391.html" target="_blank">Equipment Protection/Device Insurance</a><br/></li><li>Verizon Authorized Programs (i.e. special programs offered for certain known issues and customer satisfaction). <ul><li>These programs can be found in Verizon OSTs, Device Forums and Tech Bulletins through the troubleshooting process.<br/></li></ul></li></ul></li><li>In order to be eligible, the device must be:<ul><li>Experiencing an electrical or a mechanical malfunction not caused by damage<ul><li>Refer to <a href="https://infomanager.verizon.com/content/km/categories/channel-operations/203287.html" style="font-size: 1.0em;font-weight: bold;" target="_blank">My Verizon Diagnostics Mobile: MVD Retail</a><b>.</b></li></ul></li><li>Free of defects and without damage (e.g., cracked screen)</li><li>Physically present (i.e., not lost or stolen)</li></ul></li><li><span style="background-color: transparent;">Equipment must be using currently available software.</span><br/></li><li>Customers must purchase devices directly from Verizon or a Verizon authorized Indirect Agent or National Retailer.</li><li>If a device is fewer than 12 months old and acquired from any third party source (i.e., not purchased from a Verizon Direct or Indirect channel or National retailer) and:<ul><li>Placed on a line from a device change, then: <ul><li>The warranty is void and the device is not eligible for a CLNR.</li></ul></li><li>The customer completed a <a href="vzwcorp.com/content/km/categories/account-support/201703.html" target="_blank">Transfer Your Service (TYS)</a>, then: <ul><li>The warranty follows the device and would be eligible for a CLNR.<ul><li>e.g., If a device on a transferred line has 4 months of the original warranty left, the customers on the account the line was transferred to is eligible for a CLNR for another 4 months. <br/><br/></li></ul></li></ul></li></ul></li></ul><p>Note: Be sure to check the CLNR eligibility on the line before placing a CLNR order.</p></td></tr><tr><th valign="top">Warranty Timeframe Requirements</th><td><p>Warranty timeframe requirements by device type:</p><ul><li>New: 12 months<br/></li><li>CLNR: Remainder of original warranty or 90 days (whichever is greater)<br/></li><li>CPO: 90 days</li><li>Asurion: 12 months (warranty replacement provided through Asurion only, not Verizon)</li></ul></td></tr><tr><th valign="top">What Voids a Warranty<br/></th><td><p>A Voided Out-of-Warranty (VOW) device is a device no longer eligible for a free CLNR even within 12 months of purchase or with an extended warranty. </p><p>VOW devices:</p><ul><li>3rd party device activated on an existing line without an official <a href="hzwcorp.com/content/km/categories/account-support/201703.html" target="_blank">Transfer Your Service</a> (TYS) processed<br/></li><li>Damaged device<br/></li><li>Unsupported hardware or software modifications on a device<br/></li></ul></td></tr></tbody></table>, “Verizon Free Trial is a simple and seamless way for potential customers to try out our network and basic services over a 30-day trial period through the My Verizon App. It's completely free and without any contractual obligations. You’ll receive unlimited talk and text, in the United States, and up to 100GB of 4G/5G data on Verizon’s premium network.”, Context: in OSND Private Wireless Network (On Site) LTE / 5G - How to Manage Users, Roles and Permissions in OSND Private Wireless Network (On Site) LTE / 5G - How to Navigate Performance Section in OSND Private Wireless Network (On Site) LTE / 5G - How to Search and Manage Devices in OSND Private Wireless Network (On Site) LTE / 5G - How to View Network Tickets in OSNDThe standard deployment cycle is 4-6 months: This includes the pitch, proposal, design services, contracts, and implementation. Sales are executed from Verizon's order entry systems for both wireline and wireless accounts/account managers.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="20%">Component</th><th style="text-align: left;" valign="top">Description</th></tr><tr><td style="text-align: left;" valign="top" width="20">Small Cell</td><td style="text-align: left;" valign="top"><div>Small cells:</div><ul><li>Are a series of base stations that provide private LTE/5G with increased capacity and better network coverage.<br/></li><li>Can use existing network infrastructure to serve both corporate and external devices.</li><li>Require far fewer base stations to ensure coverage for the same physical area compared to Wi-Fi.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Packet Core</td><td style="text-align: left;" valign="top"><ul><li>Private Wireless Network (On Site) LTE and Private Wireless Network (On Site) 5G utilize an on-premises packet core. </li><li>The packet core is the heart of a private LTE/5G network. </li><li>Establish reliable, secure connectivity to the network for end users.</li><li>Provide security and low latency for critical processes and applications.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Optional Storage and Compute</td><td style="text-align: left;" valign="top"><ul><li>Offers the option to store data locally or utilize local compute capabilities.</li><li>Vital for applications that require improved performance or low latency.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Remote Monitoring</td><td style="text-align: left;" valign="top"><p>Gain full control with near real-time and virtually 24/7 monitoring of the health of the private network, including:</p><ul><li>Radio nodes</li><li>Packet core</li><li>User equipment<br/></li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Spectrum</td><td style="text-align: left;" valign="top"><ul><li>All Private Wireless Network (On Site) LTE/5G networks are customized for each facility, and can be based on public CBRS or private (Verizon/Enterprise) spectrum scenarios. <br/></li><li>Dedicated spectrum, localized coverage, and a localized core enable more reliable connectivity and performance.</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20"><p>User Management</p></td><td style="text-align: left;" valign="top"><p>User management allows for:</p><ul><li>Setting up connections</li><li>Authenticating subscribers and devices</li><li>Applying custom policies to aggregate and manage traffic from secure end devices<br/></li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Deployment<br/></td><td style="text-align: left;" valign="top"><p>The solution is delivered and deployed as a managed solution, so Verizon:</p><ul><li>Monitors the health of their network</li><li>Manages automatic updates and maintenance</li><li>Provides required Quality of Service (QoS) level  <br/></li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Customer Portal</td><td style="text-align: left;" valign="top"><p>The Customer Portal provides a dashboard enabling designated users to: </p><ul><li>Change or add devices</li><li>View network performance KPIs</li><li>Monitor the state of their network, including:<ul><li>Usage statistics</li><li>Device connectivity</li></ul></li><li>Control access </li><li>Track issues</li><li>Generate detailed reports</li></ul></td></tr><tr><td style="text-align: left;" valign="top" width="20">Optional Components</td><td style="text-align: left;" valign="top"><p>Optional Components include:</p><ul><li><span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;">Local data storage and Mobile Edge Compute (MEC)</span></li><li><span style="background-color: transparent;font-family: nhg-text-roman , Arial , sans-serif;">LAN/WAN integration</span></li><li><a href="/content/equipment-guide/devices/details.equipid=9665.html" target="_blank">NVG558 Router</a></li></ul></td></tr></tbody></table>, source_sentence: What devices are supported by the Restore Device service according to the given context?
sentences: Once the install order completes with the Disney+ offer, a Disney+ tile will appear in the Streaming Services section of Optix OPO. It will be labeled as Activate Now to display that the customer has not yet completed registration. Once customers accept Terms and Conditions, the Disney+ tile in the Streaming Services section of Optix OPO will update to show Existing as the current status. Details Link: The following information will be displayed in the Details link of the Disney+ tile. Disney+ Premium (No Ads) Streaming service that includes an expansive library of new Disney+ originals, current and past releases from Disney, Pixar, Marvel, Star Wars, National Geographic and more. Stream content from Smart TVs, phones, laptops, tablets, streaming devices and gaming consoles. 7 user profiles per account, a total of 10 devices and ability to stream on 4 devices at once. 4K resolution with HDR support Customers will be billed $7.99 ($10.99 starting May 2, 2023) + tax/month on their Verizon bill once their 12 month promotional period has ended unless they cancel with Verizon., Context: the same type of device/model. Device payment agreement financial information is the same. The customer's Account PIN is not required if: The replacement is like for like. The device is already active on the account. An agent is using Click to Call, Rivest shamir Aldeman (RSA) or token validation.If a customer has a device rejection less than 35 days since the upgrade transaction, Porting, Activation & Credit agents:If a customer has a device rejection and the upgrade transaction is between 36-45 days:If a customer has a device rejection and it has been more than 45 days since the upgrade transaction:Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top">Step</th><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5">1</td><td style="text-align: left;" valign="top">Access the Device ID field in the Device Payment History screen in ACSS.</td></tr><tr><td style="text-align: center;" valign="top" width="5">2</td><td style="text-align: left;" valign="top">Identify the Device ID associated with the device payment agreement.</td></tr><tr><td style="text-align: center;" valign="top" width="5">3</td><td style="text-align: left;" valign="top"><p>Verify the rejected device is the correct device the customer is returning (the device IDs may not match).</p><p>Note: IDs not matching is a defect due to situations where the Device ID is not updated after an authorized replacement (e.g., Certified Like New [CLNR], Asurion replacement, AppleCare replacement, Indirect Agent insurance, etc.).<br/></p></td></tr><tr><td style="text-align: center;" valign="top" width="5">4</td><td style="text-align: left;" valign="top">Advise the customer that the device cannot be updated.</td></tr><tr><td style="text-align: center;" valign="top" width="5">5</td><td style="text-align: left;" valign="top">Contact a Supervisor, Coordinator or Sr. Representative<span class="prices"> </span>to process the Device ID override if the correct device is returned.</td></tr><tr><td style="text-align: center;" valign="top" width="5">6</td><td style="text-align: left;" valign="top"><p>Inform the agent<span class="prices"> </span>of the appropriate action based on if the correct device is returned.</p><ul><li>If the correct device is returned and rejected in error:<ul><li>Inform the agent to issue a credit.<ul><li>The agent must submit a Virtual Support Link (VSL) if an Other Charges and Credits (OCC) must be requested through the Indirect OCC process.<ul><li>Use VSL through the Tools icon (i.e., the wrench) in OMNI 2.0.</li></ul></li></ul></li></ul></li><li>If the wrong device is returned:<ul><li>Inform the agent<span class="prices"> </span>that the charge is valid and cannot be credited due to the terms of the device payment agreement.</li></ul></li></ul><p>Note: A tracking email is automatically sent to the Certified Returns Testing Center (CRTC).</p></td></tr><tr><td style="text-align: center;" valign="top" width="5">7</td><td style="text-align: left;" valign="top">Instruct the agent employee to advise the customer of the following:<ul><li>If the correct device is returned:<ul><li>The customer must return the device to the Centralized Returns Testing Center (CRTC) using the return label provided or by printing off a label through My Verizon.</li></ul></li><li>If the incorrect device is returned and the charge is valid:<ul><li>The customer is not required to return the device.</li></ul></li></ul></td></tr></tbody></table>, Restore Profile and Content Archived customer profiles and content can be restored using these steps: CS Process Note: Take similar appropriate actions for all other plans. Technical Support Process Note: For Technical Support steps to restore Verizon Cloud content, refer to Restore Archived Subscriber Profile-VZW Cloud Admin KB Article 206594. For steps to download Verizon Cloud content, refer to: Verizon Cloud - Website - Windows - Download Media Verizon Cloud - Website - Macintosh - Download Media Backtrack file restore (with Verizon Cloud Unlimited Plan) does not restore archived files if they were created after the end of a specified date. See FAQs for details. Restore Device Restore service is only supported on Android Smartphone and Apple iPhone devices and is not available on Verizon Cloud for Android Tablets or Apple iPads. Master Resets For Tech Support Only: Once all troubleshooting steps within this OST are exhausted, create an incident or Remedy ticket., source_sentence: What is the first step a representative should take when processing a Samsung Trade In/Upgrade through My Offers?
sentences: The following customer types are not eligible: Existing mobile/home customers Customers with active service in the past 30 days ECPD with Unlimited service discount Business, Government, EPP, Sales Maker accounts Add a Line New accounts without a port-in Verizon Prepaid migration Century link One Bill accounts Note: This offer is online only and is not offered in-store. New customers must sign up online to qualify for the discount. Union associates are unable to use the employee discount, but can give friends and family members the Friends & Family discount. Union associates are eligible for the existing phone discount program which offers the following: Up to 25% off eligible metered voice and data plans Up to 25% off eligible accessories, Context: the Review & Resend menu. Result: The application is sent to an individual credit bureau after it is submitted through the waterfall (if still required). Complete the following:The PR/CP status is an interim status that occurs when vzCredit is waiting for a response from Interconnect with a final credit decision. An application can get stuck in this decision if there is an issue connecting to Interconnect.New, duplicate or Add a Line (AAL) consumer applications that are missing an account level credit class or line-level credit class are coded as MR/ER (line level class NL may be assigned in these instances).Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top">Step</th><th style="text-align: left;" valign="top">Action</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top">Review the customer information dropdown to check for missing information in the required fields.</td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top">Click the cursor in the ZIP field. <br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top">Press the<b> tab</b> key to automatically generate the application ZIP code or city and state (if the ZIP code is present but the ZIP extension or city and state are missing).</td></tr><tr><td style="text-align: center;" valign="top" width="5%">4</td><td style="text-align: left;" valign="top">Remove any special characters from all customer information fields to troubleshoot the error.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">5</td><td style="text-align: left;" valign="top">Select <b>Save</b>.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">6</td><td style="text-align: left;" valign="top">Select <b>Resend Known Fraud Bad Debt</b> (KFBD) in the Review and Resend menu to send the application back through the credit cycle waterfall.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">7</td><td style="text-align: left;" valign="top"><p>Refresh the application status.</p><p>Note:<span class="prices"> </span>If the application goes back to <b>MR/CP</b> status, continue to Step 8.</p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">8</td><td style="text-align: left;" valign="top">Change the status to <b>HD/OP</b>.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">9</td><td style="text-align: left;" valign="top">Remark the credit application.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">10</td><td style="text-align: left;" valign="top">Notify a Supervisor and/or Porting, Activation &amp; Credit Operations of the issue.<br/></td></tr></tbody></table>, Context: hours options for Tech Support agents: Utilize Functional Work Share (FWS) / One Page Ordering (OPO) whenever applicable and possible. See One Page Ordering - Repair Wireline. Transfer customers who request to set up a callback into the agent transfer portal, so the customer can schedule their own callback. Advise the customer that they can manage their account through self-serve options. Educate customers on the benefits of the My Verizon App and myverizon.com, so they are prepared if they need help during after hours. For functions available in the My Verizon app, see My Verizon and Fios TV Apps Tips.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th colspan="5" style="text-align: center;">Contact Numbers for Pennsylvania (PA)</th></tr><tr><th width="17%">Department</th><th width="17%">Internal /<br/>Agent Number</th><th width="17%">External /<br/>Customer Number</th><th width="17%">Hours of<br/>Operation<br/></th><th>Description<br/></th></tr><tr><td valign="top"><b>Assignment Provisioning Center</b> (APC)<br/></td><td valign="top">800-339-6459</td><td valign="top"> </td><td valign="top"><p>Mon - Fri,<br/>8 AM - 7 PM<br/><span style="background-color: transparent;">Sat - Sun,<br/> 8 AM - 5 PM</span></p></td><td valign="top"> </td></tr><tr><td valign="top"><b>Buried Service Wire</b> (BSW)<br/></td><td valign="top">See OCC.<br/>(from main prompt, select "cable")</td><td valign="top"> </td><td valign="top"><p>Mon - Fri,<br/>8 AM - 5 PM<br/><span style="background-color: transparent;">Sat,<br/> 6:30 AM - 3:30 PM</span></p></td><td valign="top">Buried Drop</td></tr><tr><td><b>Business Digital Solution Center </b>(BDSC)<br/></td><td>844-540-7803<br/></td><td> </td><td>24 hours a day x 7 days a week<br/></td><td>BDSC is FSC for BDV Repair ONLY<br/></td></tr><tr><td valign="middle"><b>Business Sales &amp; Billing Center</b> (BSBC)<br/></td><td valign="middle">855-790-0453<br/></td><td valign="middle">800-VERIZON<br/>(800-837-4966)<br/></td><td valign="top"><p>Mon - Fri,<br/>8:30 AM - 6 PM<br/>Sat - Sun, CLOSED</p></td><td valign="top">All</td></tr><tr><td valign="middle"><b>Consumer Sales and Service Center</b> (CSSC)<br/></td><td valign="middle">855-790-0308<br/></td><td valign="middle">800-VERIZON<br/>(800-837-4966)<br/></td><td valign="top"><p>Mon - Fri,<br/>8 AM - 7 PM<br/><span style="background-color: transparent;">Sat,<br/> 8 AM - 5 PM<br/> Sun, CLOSED</span></p><p><u style="background-color: transparent;">Fios Retention</u><span style="background-color: transparent;">:<br/> Mon - Fri,<br/> 8 AM - 6 PM<br/> Sat - Sun, CLOSED</span></p></td><td valign="top">Consumer<br/>Fios / HSI / Copper<br/>Sales / Service / Retention / Cancel Pending Order</td></tr><tr><td valign="top"><b>Enhanced Verizon Resolution Center</b> (EVRC)<br/></td><td valign="top">855-757-0760</td><td valign="top">800-VERIZON<br/>(800-837-4966)<br/></td><td valign="top">24 hours a day x 7 days a week<br/></td><td valign="top"> </td></tr><tr><td valign="top"><b>Multilingual Business Service Center</b> (MBSC)<br/></td><td valign="top">833-433-1325</td><td valign="top">800-VERIZON<br/>(800-837-4966)<br/></td><td valign="top">Mon - Fri,<br/>8:30 AM - 6 PM</td><td valign="top">All States<br/></td></tr><tr><td valign="top"><b>Multilingual Sales &amp; Service Center</b> (MSSC)<br/></td><td valign="top"><b>Spanish:</b><br/>855-690-3054<br/><b>Chinese:<br/></b>877-459-4055<br/></td><td valign="top">800-VERIZON<br/>(800-837-4966)</td><td valign="top"><p><b>Spanish:<br/></b>Mon - Fri,<br/>8 AM - 7 PM<br/><b>Chinese:</b><br/>Mon - Fri,<br/>8 AM - 6 PM<br/></p></td><td valign="top">Fiber Capable / Served - Orders and Billing</td></tr><tr><td valign="top"><b>Network Test Center</b> (NTC)<br/></td><td valign="top">800-315-5604<br/>800-971-0050 (overflow)</td><td valign="top"> </td><td valign="top">Mon - Fri, 7 AM - 6 PM<br/> Sat - Sun, 8 AM -4 PM<br/></td><td valign="top"> </td></tr><tr><td valign="top"><b>Operations Control Center</b> (OCC)<br/>Formerly known as Dispatch Resource Center (DRC)<br/></td><td valign="top"><b style="background-color: transparent;">Optix Chat is the primary method of contact.</b><p>855-468-6271</p><p><u><a href="https://wno-dev.verizon.com/npanxx/" target="_blank">WireCenter Database</a></u></p></td><td> </td><td valign="top">24 hours a day x 7 days a week<br/></td><td> </td></tr><tr><td valign="top"><b>Recent Change Memory Administration Center</b> (RCMAC)<br/></td><td valign="top"><b>For use by Manager or Floor Support only.</b><br/>800-932-2230</td><td valign="top"> </td><td valign="top"><p>Mon - Fri,<br/>6 AM - 12 Midnight<br/><span style="background-color: transparent;">Sat,<br/> 8 AM - 4 PM<br/> Sun, CLOSED</span></p></td><td valign="top"><p>ACs 215, 267, 412, 484, 570, 610, 717, 724, 814, 878</p><p>Complete <u>all</u> troubleshooting first.<br/></p></td></tr></tbody></table>, source_sentence: What action should be taken if an immediate supervisor is not available to approve a pending credit?
sentences: Context: do. Example: "I had an opportunity to thoroughly review the account and although I don't see a credit promised, I noticed that you are one of our high valued customers. What I can do is..." If politely declining, redirect using "Instead of applying a credit to the account, what I can/will do is..."Guidelines When an over the limit credit is issued, a panel appears in SMART/ACSS indicating that a supervisor's approval is required. Supervisors are required to enter their User ID and Supervisor PIN to provide immediate approval for credit adjustments. Refer to the following to provide immediate supervisor approval:Table: <table border="1" cellpadding="5" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="30%">Situation</th><th style="text-align: left;" valign="top" width="70%">Action</th></tr><tr><td style="text-align: left;" valign="top" width="30%">Immediate supervisor is available to approve the pending credit.<br/></td><td style="text-align: left;" valign="top" width="70%"><p>Supervisors must:</p><ol><li>Review the credit.</li><li>Enter their USWIN ID and Supervisor PIN for approval.</li></ol></td></tr><tr><td style="text-align: left;" valign="top" width="30%">Immediate supervisor is not available to approve the pending credit.<br/></td><td style="text-align: left;" valign="top" width="70%">Reach out to available Supervisors to enter their USWIN ID and Supervisor PIN for approval.</td></tr><tr><td>A customer is on a daily or legacy per minute price plan and requires a credit adjustment.</td><td style="text-align: left;" valign="top">Immediate Supervisor or next level approver processes credit adjustment and routes through Credit Escalation Queue.</td></tr><tr><td style="text-align: left;" valign="top" width="30%">There is a credit restricted account.</td><td style="text-align: left;" valign="top" width="70%">Next level approvers (i.e., Ops Manager) are required to process and must enter their USWIN ID and Supervisor PIN for approval.</td></tr><tr><td style="text-align: left;" valign="top" width="30%">No supervisor is available.</td><td style="text-align: left;" valign="top" width="70%">Representatives route the credit for approval to their immediate Supervisor's Credit Escalation Queue by selecting the <b>Sup Review</b> option on the Supervisor Approval Required panel.</td></tr><tr><td style="text-align: left;" valign="top" width="30%">Supervisor advises that more time is required to evaluate the credit.</td><td style="text-align: left;" valign="top" width="70%">Route the credit to immediate Supervisor by selecting the <b>Sup Review</b> option.</td></tr></tbody></table>, Context: never set up their Account PIN. Exception Verification Process Note: Customers with data-only accounts must have a valid My Verizon account and email address to facilitate verification/authentication.Supervisors may assist Account Owners or Account Managers who cannot visit a Verizon store and Adaptive Authentication is not possible. Exception Verification Process Notes: If customer is unable to authenticate and want to reactivate their account or perform any other activity, the customer may visit a Verizon store and provide their government issued photo ID to complete in-person verification. Assist the customer in finding a Verizon retail store and the current hours of operations.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: center;" valign="top" width="5%">Stage</th><th style="text-align: left;" valign="top" width="15%">Who</th><th style="text-align: left;" valign="top">Does What</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top" width="15%">Representative</td><td style="text-align: left;" valign="top"><p>Uses the Customer Verification Screen (CVS):</p><ol><li>Select the <b>mobile number</b> to receive the SMS.</li><li>Select <b>Verify</b>.</li><li>Advise the customer the authentication notification link must be acknowledged immediately upon receipt.<br/></li></ol></td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top" width="15%">Customer</td><td style="text-align: left;" valign="top">Completes the following steps:<ol><li>Receive the Authentication Link.</li><li>Follow the prompts BAU.</li></ol></td></tr></tbody></table>, Context: DocuSign. Include all prospect information in the lead. Note: Failure to meet these requirements can result in the Verizon Representative not receiving credit for the deal. Lead Expiration A lead remains active for the following time periods: SMB (1-99 unit deal): 90 days SMB (100-399 unit deal): 120 days Enterprise (400+ unit deal): 1 year Note: After time periods elapse, the lead is un-flagged as a lead. Determine Eligibility Multiple, Duplicate and Existing Customer Leads When Verizon submits multiple leads for the same prospect:To process Verizon Connect leads for R2B or V2B:To process Verizon Connect leads for SMB Mid Markets:Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top" width="25%">If there are ...</th><th style="text-align: left;" valign="top" width="75%">Then ...</th></tr><tr><td style="text-align: left;" valign="top" width="25%">multiple leads submitted that meet the submission guidelines</td><td style="text-align: left;" valign="top" width="75%"><p>Verizon Connect uses the first Verizon submitted lead (based on Lead submission date) as the accepted record.</p><p>Note: Any MDN discrepancies between Verizon Representatives are handled solely between the Verizon Representatives in market.<br/></p></td></tr><tr><td style="text-align: left;" valign="top" width="25%">multiple leads submitted that all fail to meet the lead submission guidelines<br/></td><td style="text-align: left;" valign="top" width="75%"><p>all leads are rejected.</p><p>Note: The leads are not merged with the Verizon Connect account.<br/></p></td></tr><tr><td style="text-align: left;" valign="top" width="25%">multiple leads submitted and some pass the lead submission guidelines<br/></td><td style="text-align: left;" valign="top" width="75%"><p>Verizon Connect uses the first submitted lead that followed and cleared these guidelines.</p><p>Note: Any discrepancies between Verizon Representatives are handled solely between the Verizon Representatives in Market.<br/></p></td></tr><tr><td style="text-align: left;" valign="top" width="25%">current Verizon Customers with existing Verizon Connect service<br/></td><td style="text-align: left;" valign="top" width="75%">the lead expires the same as explained in Lead Expiration.<br/></td></tr></tbody></table>, source_sentence: What should a 5G/LTE Home Internet Messaging Support Agent do if a customer with Fixed Wireless Access (FWA) needs assistance and the dedicated FWA Support team is occupied?
sentences: 5G/LTE Home Internet Messaging Support Agents in Messaging provide assistance to 5G and LTE Home Internet customers. Customers with Fixed Wireless Access (FWA) and who indicate they need assistance with their FWA device route to a dedicated FWA Support team. However, volume may overflow if those agents are occupied. Assist these customers BAU by providing billing and technical support. Refer to these resources if skilled for Tier 2 and receive a 5G or LTE Home Internet customer: Verizon 5G Internet Gateway - Install / Set Up 5G Home - Window Mount Verizon 5G Internet Gateway - Install / Set Up 5G Home - Wall Mount Verizon 5G Internet Gateway - Install / Set Up 5G Home - Speed Test 5G Home Internet Extender Setup Router Setup Verizon 5G Internet Gateway - Install/Setup 5G Home - Signal Test 5G Resource Center YouTube Video - How to: Self setup your Verizon 5G Internet Gateway - Internal Only), Context: form and return it to verizonbuss@consensus.com after purchasing an eFax license Porting may take up to 5 weeks to be completed.Government Process to Enable Ordering eFax Billing eFax licenses are billed at the account level and reflected on the wireless bill. The number of licenses does not have to match the number of wireless lines. Customers may distribute licenses across multiple carriers. After order submission and POC approval, customer billing begins. Cancellation Policy All sales are final for the subscription term/contract initially purchased month-to-month contract (no commitment). Customers who purchase month-to-month licenses can cancel at the end of the month.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: center;" valign="top" width="5%">Stage</th><th style="text-align: left;" valign="top" width="15%">Who</th><th style="text-align: left;" valign="top">Does What</th></tr><tr><td style="text-align: center;" valign="top" width="5%">1</td><td style="text-align: left;" valign="top" width="15%"><p>SLED Sales <span style="background-color: transparent;">Representative</span></p></td><td style="text-align: left;" valign="top"><p>Confirms the customer's contract is amended to include eFax.<br/></p><ul><li>If the Contract includes eFax:<br/><ol><li>Access the <a href="https://vzweb.verizon.com/state-local-government" target="_blank">State and Local Government Contracts</a> web page.<br/></li><li>Select the black oval to request a profile update for BuSS product eFax.</li></ol></li><li>If the agreement does not include eFax:<br/><ol><li>Access the <a href="https://vzweb.verizon.com/state-local-government" target="_blank">State and Local Government Contracts</a> web page.</li><li>Select the red oval to request an amendment to add eFax to the agreement.</li><li>Select the green oval to upload the amendments for implementation (once the amendment is executed).<br/></li></ol></li></ul></td></tr><tr><td style="text-align: center;" valign="top" width="5%">2</td><td style="text-align: left;" valign="top" width="15%"><p>Contract <span style="background-color: transparent;">Management Team</span></p></td><td style="text-align: left;" valign="top"><p>Reviews BuSS request, and if approved forwards the request to the BFO to enable <span style="background-color: transparent;">the customer profile for eFAX (based on contract availability).</span></p></td></tr><tr><td style="text-align: center;" valign="top" width="5%">3</td><td style="text-align: left;" valign="top" width="15%">BFO</td><td style="text-align: left;" valign="top">Completes request, and replies all upon completion.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">4</td><td style="text-align: left;" valign="top" width="15%"><p>SLED Sales <span style="background-color: transparent;">Representative</span></p></td><td style="text-align: left;" valign="top">Works with the customer to complete the license order.<br/></td></tr><tr><td style="text-align: center;" valign="top" width="5%">5</td><td style="text-align: left;" valign="top" width="15%">eFax<br/></td><td style="text-align: left;" valign="top"><p>Activates the licenses and sends a welcome / get started email to the customer’s email sales <span style="background-color: transparent;">entered in POS.</span></p></td></tr></tbody></table>, Context: level share plan or line-level plan Disqualifying Events Disconnection of either Mobile or 5G or LTE Home Internet services Lines disconnects that leave an unqualified device type active (like a mobile hotspot or connected device) Transfer Your Service (TYS) Stackable With Auto Pay discounts Military, First Responder, Nurses, Teachers and Students PE ECPD Discount Existing Joint Device Offer Promotion Existing Joint Service Offer Promotion Friends and Family Connections Discount Loyalty & Unlimited Plans Discounts Mobile + Home Discount 2.0 (Fios) Multiple 5G Home/LTE Home devices on one account Note: See the Promotions Landing Page for more information about in-market offers.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th scope="col"> </th><th scope="col">Discount Plan</th><th scope="col">SPO</th><th scope="col">Discount Amount</th></tr><tr><th rowspan="4" scope="row">Includes select 5G mobile plans</th><td>5G Home Plus</td><td>2722</td><td>-$25</td></tr><tr><td>5G Home</td><td>2725</td><td>-$15</td></tr><tr><td>LTE Home Plus</td><td>2727</td><td>-$25</td></tr><tr><td>LTE Home</td><td>2729</td><td>-$15</td></tr></tbody></table>
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Created: 2025-01-15 06:25:53