Model: loitragg/gte_modernbert_base_it_test
Author: loitragg
Pipeline: sentence-similarity
Library: sentence-transformers
Tags: sentence-transformers, safetensors, modernbert, sentence-similarity, feature-extraction, dense, generated_from_trainer, dataset_size:679, loss:MultipleNegativesRankingLoss, arxiv:1908.10084, arxiv:1705.00652, base_model:Alibaba-NLP/gte-modernbert-base, base_model:finetune:Alibaba-NLP/gte-modernbert-base, model-index, text-embeddings-inference, endpoints_compatible, region:us
Base models (finetune): id: Alibaba-NLP/gte-modernbert-base
Card metadata: tags: sentence-transformers, sentence-similarity, feature-extraction, dense, generated_from_trainer, dataset_size:679, loss:MultipleNegativesRankingLoss
base_model: Alibaba-NLP/gte-modernbert-base
widget: source_sentence: Instruct: Identify solution for the email
Query: Hi IT team,

We're in the Denver office and are currently configured with a static public IP: 4.8.253.30, subnet 255.255.255.252, gateway 4.8.253.29. DNS servers are 8.8.8.8 and 1.1.1.1. We’re experiencing intermittent connectivity to corporate resources and VPN. Could you please verify that this static IP assignment is correctly provisioned on the edge device, review the firewall/NAT rules, and confirm there are no ISP-side changes affecting this circuit? If you need us to run any tests from the site, please advise. Also, please confirm who the Authorized Contacts are for this site and whether any changes are required in the contract with Lumen.

Thanks
sentences: If the Mac SSO Extension is failing to renew the token for a user, an error message similar to the one below will appear with the error message "Something went wrong. \[4s7ch\]".

Follow the steps below to resolve this issue.

[![](https://sitesandservices.atlassian.net/wiki/download/attachments/4792746087/Screenshot%202025-01-14%20at%202.26.17%E2%80%AFPM.png?api=v2){.confluence-embedded-image .image-center width="524"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

1.  Login to Entra/AD and navigate to the impacted user.

2.  Make note of their object ID.

[![](https://sitesandservices.atlassian.net/wiki/download/attachments/4792746087/Screenshot%202025-01-22%20at%204.40.58%E2%80%AFPM.png?api=v2){.confluence-embedded-image .image-center width="465"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

3.  Open Keychain Access on the device with the error.

4.  In the Login keychain, search for primary and navigate to an item called "primaryrefreshtoken-..."

5.  Search for the primaryrefreshtoken that has the account that matches the object ID you noted from Entra.

[![](https://sitesandservices.atlassian.net/wiki/download/attachments/4792746087/Screenshot%202025-01-22%20at%204.45.41%E2%80%AFPM.png?api=v2){.confluence-embedded-image .image-center width="760"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

6.  Delete the primaryrefreshtoken that matches

7.  Close and reopen the application the user was attempting to sign into and you should be prompted to authenticate as expected.

### If you continue to experience issues with the SSO Extension giving an error after removing the primaryrefreshtoken, follow the steps below: {#MacSSOExtensionFailingtoRenewToken(Somethingwentwrong)-IfyoucontinuetoexperienceissueswiththeSSOExtensiongivinganerrorafterremovingtheprimaryrefreshtoken,followthestepsbelow:}

1.  Open Keychain Access \> click Keychain Access in the menu bar \> click Settings \> click Reset Default Keychains.

1.  This is completely blow away all sign in tokens for all applications on the Mac. It is important to communicate this to the user first.

2.  Enter the login password for the Mac to finish creating a new keychain

3.  Reboot the Mac

4.  Follow the steps in this article to setup passkey again on the Mac [https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Mac+only+Local+password+reset#Resetting-Mac-Passkey-(P-SSO)](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Mac+only+Local+password+reset#Resetting-Mac-Passkey-(P-SSO)){card-appearance="inline" rel="nofollow"}

1.  Once passkey is setup again, return to this article

5.  Attempt to sign into Teams, Outlook, or Office suite again. SSO Extension should prompt for sign in again.

6.  If successful, sign into all other Microsoft apps including Teams, Outlook, Office suite, and Edge browser, Check if Installomator supports the App you want to install by checking this link:

[Installomator/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link rel="nofollow"}

The label is also used when configuring the App Update and App Install policies, so it is helpful to keep this link open while creating the policies.

Prior to starting this process, it is helpful to have the application downloaded already so that the icon can be retrieved from the application to upload to Jamf Pro.

Documentation for that process:

[Exporting app icon for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712" linked-resource-version="1" linked-resource-type="page"}

There is a Separate Process for Creating Apps that have Native Jamf Patch Management.

::: {#expander-5443223 .expand-container}
::: {#expander-control-5443223 .expand-control}
[![](https://sitesandservices.atlassian.net/wiki/images/icons/grey_arrow_down.png){.expand-control-image style="vertical-align:middle;"}]{.expand-control-icon}[Has a Jamf Patch Management ]{.expand-control-text}
:::

::: {#expander-content-5443223 .expand-content}
If the App has a Jamf Patchment Software Title, we can use this to known when Apps require updating. We can then use a SmartGroup looking at out of date software to run the Update

## **Add the App to Patch Management** {#Jamf/Installomator:ConfiguringApplications-AddtheApptoPatchManagement}

1.  Navigate to Computers \> Patch Management \> Search for Software Title in search bar

2.  Click + button on desired software

## **Smart Groups** {#Jamf/Installomator:ConfiguringApplications-SmartGroups}

We need 3 Smart Groups:

1.  Display Name: %Name%\_Installed

1.  Click Edit, then click Add

2.  Criteria is \"Application Title\", Operator is \"is\", Value is \"%Name%\"

3.  After entering the name of the application, click the \"\...\" button next to the field

4.  Click Choose

5.  Click Save

2.  Display Name: %Name%\_Out of Date

1.  Click Edit, click Add, then click Show Advanced Criteria

2.  Scroll to Patch Reporting Software Title, click Choose

3.  Criteria is \"Patch Reporting: %Name%\", Operator is \"is not\", Value is \"Latest Version\"

4.  Click Save

3.  Display Name: %Name%\_Member_Out of Date

1.  Click Edit, then click Add

2.  Criteria is \"Computer Group\", Operator is \"member of\", Value is \"%Name%\_Out of Date\"

3.  Click Save

## **Policies** {#Jamf/Installomator:ConfiguringApplications-Policies}

Three policies are needed.

-   **%Name%\_Install_Installomator** for the initial install

-   **%Name%\_Update_Installomator_Self_Service** for updating manually through Self Service.

-   **%Name%\_Update_Installomator** for updating automatically.

### **Configure App Install - %Name%\_Install_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureAppInstall-%Name%_Install_Installomator}

1.  Navigate to Computers \> Policies

2.  Click New

3.  Click Options header and complete the following steps:

1.  Click General

1.  Set Display Name to %Name%\_Install_Installomator

2.  Set Execution Frequency: Ongoing

2.  Click Scripts

1.  Click Configure

2.  Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814" linked-resource-version="12" linked-resource-type="page"} then click Add

3.  Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link card-appearance="inline" rel="nofollow"}

4.  In Parameter 5, type \"INSTALL=force flag\".

5.  Set the Priority to Before

3.  Click Maintenance

1.  Click Configure

2.  Verify that \"Update Inventory\" is checked

4.  Click Scope tab and complete the following steps:

1.  Click Targets

1.  Set Target Computers to All Computers

2.  Set Target Users to All Users

2.  Click Exclusions

1.  Add group %Name%\_Member_of_Out_of_Date

5.  Click Self Service tab and complete the following steps:

1.  Check the box for "Make the Policy Available in Self Service"

2.  Set Self Service Display Name to %Name%

3.  Set Description to %Name%

4.  Upload Icon (if possible)

1.  Click Upload Icon

2.  Click Choose File

3.  Navigate to file path where %Name% Icon is saved from [Exporting app icon for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712" linked-resource-version="1" linked-resource-type="page"}

4.  Click Upload

5.  Click Save

### **Configure App Update Through Self Service - %Name%\_Update_Installomator_Self_Service** {#Jamf/Installomator:ConfiguringApplications-ConfigureAppUpdateThroughSelfService-%Name%_Update_Installomator_Self_Service}

1.  Navigate to Computers \> Policies

2.  Click New

3.  In the Options tab complete the following steps:

1.  Click General

1.  Set Display Name to: %Name%\_Update_Installomator_Self_Service

2.  Ensure Execution Frequency is set to Ongoing

3.  Ensure the Category is set to "Updates"

2.  Click Scripts

1.  Click Configure

2.  Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814" linked-resource-version="12" linked-resource-type="page"} then click Add

3.  Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link card-appearance="inline" rel="nofollow"}

4.  Set the Priority to Before.

3.  Click Maintenance

1.  Click Configure

2.  Verify that \"Update Inventory\" is checked

4.  In the Scope tab complete the following steps:

1.  Click Targets

2.  Change Target Computers from All Computers to Specific Computers

3.  Change Target Users from All Users to Specific Users

4.  Click Add

5.  Click Computer Groups

6.  Navigate to %Name%\_Member_Out of Date, click Add

5.  In the Self Service tab complete the following steps:

1.  Check the box for "Make the Policy Available in Self Service"

2.  Set Self Service Display Name to %Name%

3.  Set Description to %Name%

4.  Set Button Name Before Initiation to \"Update\"

5.  Set Button Name After Initiation to \"Update\"

6.  Check the box for Display Notifications for the Policy

1.  Set location to Self Service and Notification Center

2.  Set subject to %Name% Update Available

3.  Set message to There is an update for %Name%, please update to stay on the latest version.

7.  Click Select Existing Icon

8.  Click Icon

9.  Click Make Selection

10. Click Save

11. If prompted, choose Notify All

12. Click Save

### **Configure App to Update Automatically While Closed - %Name%\_Update_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureApptoUpdateAutomaticallyWhileClosed-%Name%_Update_Installomator}

1.  Navigate to Computers \> Policies

2.  Click New

3.  In the Options tab complete the following steps:

1.  Click General

1.  Set Display Name to: %Name%\_Update_Installomator

2.  Set trigger to Recurring Check-in

3.  Set execution frequency to "Once every day"

2.  Click Scripts

1.  Click Configure

2.  Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814" linked-resource-version="12" linked-resource-type="page"} then click Add

3.  Set Priority to Before

4.  Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link card-appearance="inline" rel="nofollow"}

5.  Set Parameter 5 to \"BLOCKING_PROCESS_ACTION=silent_fail\"

6.  Set Parameter 6 to "NOTIFY=silent"

3.  Click Maintenance

1.  Click Configure

2.  Ensure Update Inventory is checked

4.  In the Scope tab complete the following steps:

1.  Click the Targets tab and set the following settings:

1.  Change Target Computers from All Computers to Specific Computers

2.  Change Target Users from All Users to Specific Users

3.  Click Add

4.  Click Computer Groups

5.  Navigate to %Name%\_Member_Out of Date, click Add

5.  In the Self Service tab complete the following steps:

1.  Ensure \"Make the policy available in Self Service\" is unchecked

2.  Click Save
:::
:::

::: {#expander-320509342 .expand-container}
::: {#expander-control-320509342 .expand-control}
[![](https://sitesandservices.atlassian.net/wiki/images/icons/grey_arrow_down.png){.expand-control-image style="vertical-align:middle;"}]{.expand-control-icon}[Does not have Jamf Patch Management]{.expand-control-text}
:::

::: {#expander-content-320509342 .expand-content}
If the App does not have a Parchment Management Software Title in Jamf then we must ensure that the Installomator label makes use of the `appNewVersion` attribute. You will need to check the Fragment from the installomator github page [https://github.com/Installomator/Installomator/tree/main/fragments/labels](https://github.com/Installomator/Installomator/tree/main/fragments/labels){.external-link card-appearance="inline" rel="nofollow"}

This is because without one, Installomator will need to download the App everytime to check the version. If theres an App that doesnt use the appNewVersion, we will either need to create a custom installomator with one, use title editor or use manual packaging.

## **Smart Groups** {#Jamf/Installomator:ConfiguringApplications-SmartGroups.1}

We need a Smart Group for App installed:

1.  Display Name: %Name%\_Installed

1.  Click Edit, then click Add

2.  Criteria is \"Application Title\", Operator is \"is\", Value is \"%Name%\"

3.  After entering the name of the application, click the \"\...\" button next to the field

4.  Click Choose

5.  Click Save

## **Policies** {#Jamf/Installomator:ConfiguringApplications-Policies.1}

2 policies are needed.

-   **%Name%\_Install_Installomator** for the initial install

-   **%Name%\_Update_Installomator** for updating automatically.

### **Configure App Install - %Name%\_Install_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureAppInstall-%Name%_Install_Installomator.1}

1.  Navigate to Computers \> Policies

2.  Click New

3.  Click Options header and complete the following steps:

1.  Click General

1.  Set Display Name to %Name%\_Install_Installomator

2.  Set Execution Frequency: Ongoing

2.  Click Scripts

1.  Click Configure

2.  Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814" linked-resource-version="12" linked-resource-type="page"} then click Add

3.  Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link card-appearance="inline" rel="nofollow"}

4.  In Parameter 5, type \"INSTALL=force flag\".

5.  Set the Priority to Before

3.  Click Maintenance

1.  Click Configure

2.  Verify that \"Update Inventory\" is checked

4.  Click Scope tab and complete the following steps:

1.  Click Targets

1.  Set Target Computers to All Computers

2.  Set Target Users to All Users

5.  Click Self Service tab and complete the following steps:

1.  Check the box for "Make the Policy Available in Self Service"

2.  Set Self Service Display Name to %Name%

3.  Set the Self Service Install button to "Install" and the Reinstall button to "Update"

4.  Set Description to %Name%

5.  Upload Icon (if possible)

1.  Click Upload Icon

2.  Click Choose File

3.  Navigate to file path where %Name% Icon is saved from [Exporting app icon for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712" linked-resource-version="1" linked-resource-type="page"}

4.  Click Upload

5.  Click Save

### **Configure App to Update Automatically While Closed - %Name%\_Update_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureApptoUpdateAutomaticallyWhileClosed-%Name%_Update_Installomator.1}

1.  Navigate to Computers \> Policies

2.  Click New

3.  In the Options tab complete the following steps:

1.  Click General

1.  Set Display Name to: %Name%\_Update_Installomator

2.  Set trigger to Recurring Check-in

3.  Set execution frequency to "Once every day"

2.  Click Scripts

1.  Click Configure

2.  Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814" linked-resource-version="12" linked-resource-type="page"} then click Add

3.  Set Priority to Before

4.  Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link card-appearance="inline" rel="nofollow"}

5.  Set Parameter 5 to \"BLOCKING_PROCESS_ACTION=silent_fail\"

6.  Set Parameter 6 to "NOTIFY=silent"

3.  Click Maintenance

1.  Click Configure

2.  Ensure Update Inventory is checked

4.  In the Scope tab complete the following steps:

1.  Click the Targets tab and set the following settings:

1.  Change Target Computers from All Computers to Specific Computers

2.  Change Target Users from All Users to Specific Users

3.  Click Add

4.  Click Computer Groups

5.  Navigate to %Name%\_Installed, click Add

5.  In the Self Service tab complete the following steps:

1.  Ensure \"Make the policy available in Self Service\" is unchecked

2.  Click Save
:::
:::, ::: table-wrap
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Location/Office                     | Denver                                                                                                                                                              |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Static or DHCP                      | -   [Static]{.placeholder-inline-tasks}                                                                                                                             |
|                                     | -   [DHCP]{.placeholder-inline-tasks}                                                                                                                               |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Public IP                           | 4.8.253.30                                                                                                                                                          |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Subnet Mask                         | 255.255.255.252                                                                                                                                                     |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Gateway                             | 4.8.253.29                                                                                                                                                          |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Additional IP/Address Block in CIDR |                                                                                                                                                                     |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| DNS Servers                         | 8.8.8.8                                                                                                                                                             |
|                                     |                                                                                                                                                                     |
|                                     | 1.1.1.1                                                                                                                                                             |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Advertised Speed                    | 500/500                                                                                                                                                             |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| ISP Name                            | Lumen                                                                                                                                                               |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| ISP Contact                         | [https://passwords-glondon.msappproxy.net/index.php/pwd/view/4489](https://passwords-glondon.msappproxy.net/index.php/pwd/view/4489){.external-link rel="nofollow"} |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Authorized Contacts                 |                                                                                                                                                                     |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Contract Information                | 3-year                                                                                                                                                              |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
:::, source_sentence: Instruct: Identify solution for the email
Query: Hi IT team,

I forgot my Mac login password and can't sign in to my account. I understand from the password reset policy that resets are not performed and identity must be verified, with escalation to IT leadership. I don't currently have a Passkey device. Could you please advise on the next steps or escalate my case to leadership? I'm able to provide my employee ID and HR-approved ID verification information if needed; I can also come to the office to verify identity in person if required. Any guidance on identity verification options would be appreciated.

Thanks,
Alex
sentences: If a person reaches out to Help Desk to reset their password or passkey, follow the actions below. The goal is to confirm identity before proceeding. It is possible an attacker could compromise a user\'s personal email in order to reach out to us to have us reset the password or add an MFA device for them. We must verify user identity before making any changes.

## Entra Password Reset {#MFA,PasskeyandPasswordResetprocedures-EntraPasswordReset}

As of 2025, there will no more password resets as standard practice. If someone needs a password reset, escalate to IT leadership. DO NOT RESET PASSWORDS.

## Mac only: Local password reset {#MFA,PasskeyandPasswordResetprocedures-Maconly:Localpasswordreset}

Mac Local password changes will require a Passkey(Phone or FIDO) if this isn't available please follow MFA: Does not have Computer or phone

[Unable to Login to Mac or Forgotten Mac Password](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Unable+to+Login+to+Mac+or+Forgotten+Mac+Password){linked-resource-id="4690968609" linked-resource-version="11" linked-resource-type="page"}

## Does not have computer or phone {#MFA,PasskeyandPasswordResetprocedures-Doesnothavecomputerorphone}

DO NOT MAKE CHANGES. Regardless of how urgent the situation seems, **escalate to IT leadership**.

If the person claims to be Mark Lethbridge and it's an emergency, great... call IT leadership mobile phones over and over until someone answers.

**[Attackers always make it "an emergency" ]{colorid="brky8ktto6"}**so you don't have time to follow procedure. Don't fall for it.

IT leadership must verify identity with one of the options below because it is too easy to AI-generate voice and video. We simply cannot trust that any inbound digital communication is real.

1.  Verify social security number, national insurance number or another national ID number with HR

1.  HR confirms they have a national ID number for all employees and contractors.

2.  Have the person connect directly with HR to provide the information, and HR can confirm with IT that it is correct.

2.  Meet in person

1.  Contact HR for help. Usually, an employee lives near another employee.

2.  If we can contact one known-safe employee and ask them to meet the other employee at an office, a coffee shop, etc. and verify, then that is sufficient to issue a TAP.

3.  Use a notary

1.  If there is no practical way to have people meet in person, notaries are available virtually everywhere.

2.  The form is here: [MFA or TAP identity verification form.pdf](https://glondon.sharepoint.com/:b:/r/sites/Group_IT/Shared%20Documents/Data%20Security/MFA%20or%20TAP%20identity%20verification%20form.pdf?csf=1&web=1&e=Yi4Bqz){.external-link rel="nofollow"}

4.  Verify through HR leadership

1.  While much more risky, there may be situations where an HR team member (Director-level or higher) may request reset on behalf of a user. While we must verify the identity of the HR team member making the request, and we should inform them of risks, this counts as acceptable verification in an emergency.

## Has computer, doesn't have phone {#MFA,PasskeyandPasswordResetprocedures-Hascomputer,doesn’thavephone}

If a person is unable to access their passkey device, due to it be being lost, stolen, broken, left at home, bought a new phone, etc...

1.  Have them follow the add/remove procedures themselves from their computer.

1.  As of 2025, all computers have passkeys built in: use Windows Hello for Business, PIN, fingerprint or face.

2.  They should be able to go to [start.gravityglobal.com](http://start.gravityglobal.com){.external-link rel="nofollow"}, click their photo \> View Account, and go to Security Info to add/remove MFA devices from that computer.

## Has phone, doesn't have computer {#MFA,PasskeyandPasswordResetprocedures-Hasphone,doesn’thavecomputer}

In the case of a new computer, we should know that they have a new computer (obviously). Follow new computer setup steps.

In the case of logging into a personal computer, the user must use cross-device authentication to log in with their mobile device's passkey (or Yubikey, for some people).

## Bitlocker Recovery Key: Has phone and computer {#MFA,PasskeyandPasswordResetprocedures-BitlockerRecoveryKey:Hasphoneandcomputer}

Sometimes, people lock themselves out of their computers by doing something odd like entering a password too many times, and Windows wants the recovery key to unlock.

1.  Try to ensure they have their phone and can sign in to something, like the Gravity Start Page

1.  Even for users who don't have passkeys set up on their phone, they should have a Yubikey that works on anything, including mobile browser. There are very few exceptions.

2.  If you can see sign ins in their sign in log, from their phone, to whatever you asked them to sign into, it's probably really them.

1.  Give them the computer recovery key to unlock the machine.

2.  Since they can't actually log into the machine without biometrics/PIN, the ways this could be bad are very few., ::: table-wrap
+-----------------------------------+---------------------------------------------------------------------------+
|                                   |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Name                              |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Location                          |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| FreshService Asset Link           |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| OS                                |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| CPU                               |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| RAM                               |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Purpose                           |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Owner                             |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Department                        |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| IP Address                        |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Serial Number                     |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Make and Model                    |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Login details: TPM Link           |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| IPMI Information                  |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Support Information               |                                                                           |
+-----------------------------------+---------------------------------------------------------------------------+
| Table of Contents                 | ::: {.toc-macro .rbtoc1758184819916}                                      |
|                                   | -   [📕 Description of Use](#seo-aws-screamingfrog-DescriptionofUse)      |
|                                   | -   [Procedures for use](#seo-aws-screamingfrog-Proceduresforuse)         |
|                                   | -   [💸 Purchase Information](#seo-aws-screamingfrog-PurchaseInformation) |
|                                   | -   [Known Issues](#seo-aws-screamingfrog-KnownIssues)                    |
|                                   | :::                                                                       |
+-----------------------------------+---------------------------------------------------------------------------+
:::

## ![(blue star)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/72/1f4d5.png){.emoticon .emoticon-blue-star emoji-id="1f4d5" emoji-shortname=":closed_book:" emoji-fallback="📕" width="16" height="16" emoticon-name="blue-star"} Description of Use {#seo-aws-screamingfrog-DescriptionofUse}

## Procedures for use {#seo-aws-screamingfrog-Proceduresforuse}

## ![(blue star)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/72/1f4b8.png){.emoticon .emoticon-blue-star emoji-id="1f4b8" emoji-shortname=":money_with_wings:" emoji-fallback="💸" width="16" height="16" emoticon-name="blue-star"} Purchase Information {#seo-aws-screamingfrog-PurchaseInformation}

## Known Issues {#seo-aws-screamingfrog-KnownIssues}

::: table-wrap
  ----------- ----------------
  **Issue**   **Resolution**
              
              
  ----------- ----------------
:::, Device compliance is a set of rules that devices must meet to be considered complaint. When not compliant they are restricted in what they can access and may be prevent from signing in.

::: plugin_pagetree
:::

## Excluding from compliance policy {#DeviceCompliance-Excludingfromcompliancepolicy}

If you need to exclude someone temporarily because compliance isn't working, or because they are a senior person who can't immediately update their computer and it's an emergency, add the user to the group: **Users_Device_Compliance_Excluded**, source_sentence: Instruct: Identify solution for the email
Query: What is the known issue with Self Updater breaking PatchMyPC installs for VSCode, and what are the recommended workarounds?
sentences: The official policy is here. Update if any timelines change: [Data Deletion Schedules (sharepoint.com)](https://glondon.sharepoint.com/sites/ITSupport/SitePages/Data-Deletion-Schedules.aspx){.external-link rel="nofollow"}

This doc explains what controls each piece of retention. Note that all items in SharePoint, OneDrive and Exchange are backed up for two years for disaster recovery, so anything should be recoverable for two years from the time it was made inactive. (See notes at bottom of this doc)

Most of the retention policies are set in the Purview (Compliance) portal under Data Lifecycle Management \> Retention Policies.

Here is an excellent flowchart on how these policies work: [Flowchart to determine when an item is retained or deleted \| Microsoft Learn](https://learn.microsoft.com/en-us/purview/retention-flowchart){.external-link rel="nofollow"}

[![image-20240816-173652.png](https://sitesandservices.atlassian.net/wiki/download/attachments/4468080680/image-20240816-173652.png?api=v2){.confluence-embedded-image .image-center width="760"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

## OneDrive {#Employeedataretention-OneDrive}

Once the manager approves account deletion, it's gone. (After the brief recovery period)

See "Shared mailboxes" below for the task on finding people where managers haven't responded to deletion requests.

## Exchange {#Employeedataretention-Exchange}

-   **Active mailboxes: "Active Mailboxes Default" policy**

-   Keeps content for one year and then does nothing.

-   This means everything will be kept for at least one year, no matter what.

-   **Active mailboxes, Deleted Items folder**

-   The default Messaging Records Management (MRM) policy is under Purview (Compliance) portal under Data Lifecycle Management \> Exchange (legacy)

-   [Default Retention Policy in Exchange Online \| Microsoft Learn](https://learn.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/default-retention-policy){.external-link rel="nofollow"}

-   The "Deleted Items" tag is included in this default policy. It applies to Deleted Items, and it deletes (which is a second deletion, i.e. permanent deletion) after one year.

-   This is necessary because people don't purge their deleted items, and the folder continues to grow forever.

-   **Shared mailboxes**

-   Shared mailboxes are just active mailboxes.

-   We have a task every year to pull a list of all mailboxes that have been shared for an excessive amount of time so we can confirm that they can be removed.

-   This also catches issues with OneDrive and user accounts being kept too long.

-   **Inactive Mailboxes: "Inactive Mailboxes" policy**

-   Adaptive scope filters this to only inactive mailboxes.

-   Mailboxes are kept for two years and then nothing happens.

-   We manually exclude mailboxes from the retention policy, and then they can finally delete.

-   [Learn about retention policies & labels to retain or delete \| Microsoft Learn](https://learn.microsoft.com/en-us/purview/retention?tabs=table-overriden#retention-policies-and-retention-labels){.external-link rel="nofollow"}

-   [Learn about inactive mailboxes \| Microsoft Learn](https://learn.microsoft.com/en-us/purview/inactive-mailboxes-in-office-365#what-are-inactive-mailboxes){.external-link rel="nofollow"}

-   [Inactive Mailbox Deletion Procedure - IT Services - Confluence](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/5265719404/Inactive+Mailbox+Deletion+Procedure){linked-resource-id="5265719404" linked-resource-version="2" linked-resource-type="page"}

## Notes on Disaster Recovery {#Employeedataretention-NotesonDisasterRecovery}

**My questions:**

1.  Is it possible to request deletion of particular backups? In other words, if I sent in a ticket \"please delete all backups before (date) for User ABC\" \-- is that doable?

```{=html}
<!-- -->
```
2.  Does the backup always include Purges and Discovery holds? In our test restore a few weeks ago, those folders were included.

The reason I ask item 2 is because it affects the total length of time items are stored. If purges ARE backed up, then a purged item would be stored in our system for one year due to our retention policy, and then the BaaS system would keep that backup for two more years, effectively keeping all items for an absolute minimum of three years.

[Folder Exclusions - Veeam Backup for Microsoft 365 Guide](https://helpcenter.veeam.com/docs/vbo365/guide/vbo_excluding_folder.html?ver=70){.external-link rel="nofollow"}

**Per Ark Data Centers (formerly Involta):**

Your backups are NOT immutable -- it is possible for us to manually go in via powershell and remove certain data. This isnt a normal request and I think i\'ve done it maybe one time in the last year, but its something we can do :)

The only thing im excluding from backup are:\
Junk\
Sync Issues\
In-Place hold items.

The rest we are backing up., ::: table-wrap
+----------------------+-----------------------------------------+
| **Application Name** | Visual Studio Code                      |
+----------------------+-----------------------------------------+
| **Description**      |                                         |
+----------------------+-----------------------------------------+
| **Owner**            |                                         |
+----------------------+-----------------------------------------+
| **Requester**        |                                         |
+----------------------+-----------------------------------------+
| **Service**          |                                         |
+----------------------+-----------------------------------------+
| **On this page**     | ::: {.toc-macro .rbtoc1758184812055}    |
|                      | -   [🚪 Access](#VSCode-Access)         |
|                      | -   [Known Issues](#VSCode-KnownIssues) |
|                      | :::                                     |
+----------------------+-----------------------------------------+
:::

## ![(blue star)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/72/1f6aa.png){.emoticon .emoticon-blue-star emoji-id="1f6aa" emoji-shortname=":door:" emoji-fallback="🚪" width="16" height="16" emoticon-name="blue-star"} Access {#VSCode-Access}

Installed via PatchMyPC for Windows and Self Service on Mac

## ![(broken heart)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/broken_heart.png){.emoticon .emoticon-broken-heart emoji-id="1f494" emoji-shortname=":broken_heart:" emoji-fallback="💔" width="16" height="16" emoticon-name="broken-heart"} Known Issues {#VSCode-KnownIssues}

::: table-wrap
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| **Issue**                                             | **Details**                                                                                                                                                                                   |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Self Updater breaks the Patch My PC Install (Windows) | If the Self updater runs before the daily PatchMyPC it breaks the install but updates it enough that PatchMyPC thinks it upto date. The work around is to prevent the app from Self Updating. |
|                                                       |                                                                                                                                                                                               |
|                                                       | There is a Post Install Script that does this but the user can re-enable it.                                                                                                                  |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
|                                                       |                                                                                                                                                                                               |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
:::, stub for JR, source_sentence: Instruct: Identify solution for the email
Query: How to enable WSL and Virtual Machine Platform on Windows
sentences: Allows users/developers to run a Linux terminal environment directly on Windows.

-   Install both "Windows Subsystem for Linux" and "Ubuntu" from Company Portal.

-   Enable "WSL" and "Virtual Machine Platform" in "Turn Windows Features on or off".

-   Reboot., The Azure VPN allows IT to connect to our private Azure vnet, which currently only has a couple of servers, and to the London office to access Synergist until that system can be turned off.

**IT:**

Users have to be authorized in the \"Azure VPN\" enterprise app. Then, they can install Azure VPN desktop program and connect using the base profile attached here (the one NOT labeled \"finance\"): [Password: Azure VPN configuration file \| TeamPasswordManager (msappproxy.net)](https://passwords-glondon.msappproxy.net/index.php/pwd/view/637){.external-link rel="nofollow"}

**Finance:**

Users must be authorized for the \"Finance VPN\" enterprise app. The profile is stored in the same location as above, but with \"finance\" in the name.

**Azure VPN desktop program:**

These apps are available in Self Service(under your user sign-in) and Company Portal.

-   Windows: [https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client](https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client){.external-link card-appearance="inline" rel="nofollow"}

-   Mac: [https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client-mac](https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client-mac){.external-link card-appearance="inline" rel="nofollow"}, Remote in to the **Management Computer to access Brivo system:**

TPM:

[**Houston Security Card Access**](https://passwords-glondon.msappproxy.net/index.php/pwd/view/1600){.external-link rel="nofollow"}

Open a browser

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.TxWGOydSkiLyQZ-QqQzpwzuDv1QJD1D1aQEws-0enT4){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.TxWGOydSkiLyQZ-QqQzpwzuDv1QJD1D1aQEws-0enT4" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

On the Dashboard, select** Users**

[![Obrwo. Brivo Onsite Dashboard History Dashboard Users Configuration Activity Time Event System Device Device Status Name Logout I Help Status](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.IGGPDlnX-AMjjiKlsbr4sDq0-WVg85VsXfzVSJE4R4g){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.IGGPDlnX-AMjjiKlsbr4sDq0-WVg85VsXfzVSJE4R4g" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

From the dropdown, select **Users** if you need to create a new user or **Cards** if you have the card ID

[![Logout I Hel Obnvo Brivo Onsite Dashboard History Dashboard Activity Users Users Groups Cards Configuration System Device Status Nama](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjcsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.jrUr90ULJpLR3-2NJYci-BCoMqPI7AfhypUMtBX6OWE){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjcsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.jrUr90ULJpLR3-2NJYci-BCoMqPI7AfhypUMtBX6OWE" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

-   **When adding a card ID**, search for the ID, select and edit. Add user\'s First Name and Last Name and select available group to add to In Groups, then save.

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzAsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.AK8546ZCCx861bcgCHsEqrd_XzcAYL0HSdQ3DrR7d6M){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzAsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.AK8546ZCCx861bcgCHsEqrd_XzcAYL0HSdQ3DrR7d6M" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjksImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.66Io1j3qqyU_JsHsvVX2keZyxA6hoNwz8qeuEpLJQKU){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjksImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.66Io1j3qqyU_JsHsvVX2keZyxA6hoNwz8qeuEpLJQKU" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzEsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.C7Y3UeDvB9oUBkjGndh7kCEpWtGt0TpuJd_bg2oB0yc){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzEsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.C7Y3UeDvB9oUBkjGndh7kCEpWtGt0TpuJd_bg2oB0yc" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

-   **When creating a user**, select **Create New User **

[![Obrivo Brivo Onsite Dashboard History Users Name Users Configuration Card System Groups Create New User Page Logout I Help Page](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzIsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.RgQm8ntY92mNmZQ19Pgjr-S6N36Qbddbp5RcT_GF9ss){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzIsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.RgQm8ntY92mNmZQ19Pgjr-S6N36Qbddbp5RcT_GF9ss" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

Add the user\'s First Name and Last Name and card ID. Select from Available groups to add to In Groups, then save.

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzMsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.aySMpTif3kSke1LoKOLhAi-A2Ceq1_9nwzo_QPkKLeQ){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzMsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.aySMpTif3kSke1LoKOLhAi-A2Ceq1_9nwzo_QPkKLeQ" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

To Edit or Remove a user:

Under the User Tab, select user and search for user using last name in the search field

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjgsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.-DfNzURmEYDzt0iLKnHltmNhJ8velkPRwfGh3uBx2mg){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjgsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.-DfNzURmEYDzt0iLKnHltmNhJ8velkPRwfGh3uBx2mg" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.n9CdHFdehhhjqy7dp4d5H5DZlrWuAGx58NQU_hqXWTI){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.n9CdHFdehhhjqy7dp4d5H5DZlrWuAGx58NQU_hqXWTI" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

-   Select user and click **edit** if you are just making edits to the card ID or removing from In Groups

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzQsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9._XzgYBmdnidPuBh_xO2Xwj1-vF5KQrSELdEZc_2uH_U){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzQsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9._XzgYBmdnidPuBh_xO2Xwj1-vF5KQrSELdEZc_2uH_U" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}

-   Select **Delete** if you are deleting the user fully

[![](https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.Q-8aDXixgXejxx4c8-rgdT8IpGJWX7kZtYXUTOX-PEE){.confluence-embedded-image .confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.Q-8aDXixgXejxx4c8-rgdT8IpGJWX7kZtYXUTOX-PEE" loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}, source_sentence: Instruct: Identify solution for the email
Query: How to grant Placer.ai access via Entra group App_PlacerAI
sentences: ::: table-wrap
+----------------------+-----------------------------------------------------+
| **Application Name** | Placer.ai                                           |
+----------------------+-----------------------------------------------------+
| **Description**      | Media tool                                          |
+----------------------+-----------------------------------------------------+
| **Owner**            | Lou Roberts                                         |
+----------------------+-----------------------------------------------------+
| **Requester**        |                                                     |
+----------------------+-----------------------------------------------------+
| **Service**          |                                                     |
+----------------------+-----------------------------------------------------+
| **On this page**     | ::: {.toc-macro .rbtoc1758184816272}                |
|                      | -   [🚪 Access](#Placer.AI-Access)                  |
|                      | -   [🧑‍🤝‍🧑 User Management](#Placer.AI-UserManagement) |
|                      | -   [Known Issues](#Placer.AI-KnownIssues)          |
|                      | :::                                                 |
+----------------------+-----------------------------------------------------+
:::

## ![(blue star)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/72/1f6aa.png){.emoticon .emoticon-blue-star emoji-id="1f6aa" emoji-shortname=":door:" emoji-fallback="🚪" width="16" height="16" emoticon-name="blue-star"} Access {#Placer.AI-Access}

Add user to App_PlacerAI group in Entra.

There are no licensing limits, so you can add anyone from Media or related departments who requests access. If questions, ask the app owner above.

## ![(blue star)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/72/1f9d1-200d-1f91d-200d-1f9d1.png){.emoticon .emoticon-blue-star emoji-id="1f9d1-200d-1f91d-200d-1f9d1" emoji-shortname=":people_holding_hands:" emoji-fallback="🧑‍🤝‍🧑" width="16" height="16" emoticon-name="blue-star"} User Management {#Placer.AI-UserManagement}

::: table-wrap
  -------------- -------------------------------------------------------------------
  **Action**     **Function**
  Add_User       Add user to group and have them sign in. It has JIT provisioning.
  Remove_User    Manual via portal
  Disable_User   Remove from App_PlacerAI group
  -------------- -------------------------------------------------------------------
:::

## ![(broken heart)](https://sitesandservices.atlassian.net/wiki/s/981112411/6452/348eaed8ba2477d472357ccbcf1a0ef6e8bafe14/_/images/icons/emoticons/broken_heart.png){.emoticon .emoticon-broken-heart emoji-id="1f494" emoji-shortname=":broken_heart:" emoji-fallback="💔" width="16" height="16" emoticon-name="broken-heart"} Known Issues {#Placer.AI-KnownIssues}

::: table-wrap
  ----------- -------------
  **Issue**   **Details**
              
              
  ----------- -------------
:::, ::: plugin_pagetree
:::, ## **Computer Setup** {#CreatingaUSBdrivewithOSDCloud-ComputerSetup}

> NOTE: Your machine needs to be able to write unencrypted files to a USB drive. If your computer is not already in Device_USB_Encryption_Exclusion, add it.

On the machine that will create the USB drive:

Install Windows 11 24H2 ADK: [https://go.microsoft.com/fwlink/?linkid=2289980](https://go.microsoft.com/fwlink/?linkid=2289980){.external-link rel="nofollow"}

-   Install locally when prompted - we want to install on this machine

-   You can accept all the defaults when installing

Install Windows PE add-on: [https://go.microsoft.com/fwlink/?linkid=2289981](https://go.microsoft.com/fwlink/?linkid=2289981){.external-link rel="nofollow"}

-   There are no settings, so you can click Next to install.

## **Configuring a USB drive with OSD Cloud** {#CreatingaUSBdrivewithOSDCloud-ConfiguringaUSBdrivewithOSDCloud}

1.  Copy this script on a PC:

[https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH){.external-link card-appearance="inline" rel="nofollow"}

::: {.confluence-information-macro .confluence-information-macro-information}
[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}

::: confluence-information-macro-body
It's stored in the team "Gravity -- Group IT" so use your Gravity Global account to access the link
:::
:::

2.  Open PowerShell ISE as an administrator

3.  Paste the script in PowerShell ISE and run (or you can download the file and run it). This script will remind you to have a 32GB flash drive connected to the PC.

1.  NOTE: The initial popup may appear behind the ISE window. If it seems stuck, there is probably a popup hiding.

2.  If you use Windows PowerShell instead (as admin), the first popup message will fail. You can ignore the error and it will proceed automatically.

::: {.confluence-information-macro .confluence-information-macro-information}
[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}

::: confluence-information-macro-body
It's probably best to disconnect other USB flash drives to not accidentally format the wrong flash drive
:::
:::

4.  The script will also prompt for a name for the OSDCloud Template. Follow the naming scheme Win\_(version of Windows)\_(Build version)\_(Current month and year).

1.  Example: Win_11_24H2_Feb25.

5.  In the console of PowerShell ISE, eventually you'll be asked to confirm which USB Drive you want to format.

1.  If you only have one USB drive connected, it's the only USB drive listed. If you have more than one USB drive connected, be careful and choose the correct drive.

## **Dell BIOS Configuration Files** {#CreatingaUSBdrivewithOSDCloud-DellBIOSConfigurationFiles}

Add these two files to the root of the OSDCloud drive. (Note there are two partitions on the USB stick - you want OSDCloud)

-   CCTK Folder: [https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN](https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN){.external-link card-appearance="inline" rel="nofollow"}

-   BIOSChanges.ini: [https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf){.external-link card-appearance="inline" rel="nofollow"}

Both the folder and file should be placed in the root of the USB drive.

## Dell Command Update and other drivers {#CreatingaUSBdrivewithOSDCloud-DellCommandUpdateandotherdrivers}

On your OSDCloud USB stick:

-   There are two partitions - choose the WINPE "drive" in Windows Explorer

-   Create a folder called "Dell_Drivers" in the root

-   Download and copy three files there:

-   Installer for latest Dell Command Update (Windows Universal Application) [https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update](https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update){.external-link card-appearance="inline" rel="nofollow"}

-   .NET Desktop Runtime (the version required by Dell Command Update; usually the LTS version): [https://dotnet.microsoft.com/en-us/download/dotnet/8.0](https://dotnet.microsoft.com/en-us/download/dotnet/8.0){.external-link card-appearance="inline" rel="nofollow"}

-   Note that you want the DESKTOP RUNTIME, not the SDK, nor the CLI runtime. Annoying.

-   Latest Intel NPU driver: [https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html](https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html){.external-link card-appearance="inline" rel="nofollow"}

-   This is only necessary so long as Dell Command Update still installs a version with bugs. This shouldn't be necessary past 2025, we hope.

## Rebuild the computer {#CreatingaUSBdrivewithOSDCloud-Rebuildthecomputer}

If rebuilding a PC already enrolled in Gravity Global, follow this article:

[PC Rebuild Procedure](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294672385/PC+Rebuild+Procedure){linked-resource-id="4294672385" linked-resource-version="11" linked-resource-type="page"}

If needing to rebuild a PC and enroll it in Gravity Global, follow this article:

[Enrolling a PC in Gravity from other organizations](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294311952/Enrolling+a+PC+in+Gravity+from+other+organizations){linked-resource-id="4294311952" linked-resource-version="10" linked-resource-type="page"}
pipeline_tag: sentence-similarity
library_name: sentence-transformers
metrics: pearson_cosine, spearman_cosine
model-index: name: SentenceTransformer based on Alibaba-NLP/gte-modernbert-base
results: task: type: semantic-similarity
name: Semantic Similarity
dataset: name: validation
type: validation
metrics: type: pearson_cosine
name: Pearson Cosine
verified: no, type: spearman_cosine
name: Spearman Cosine
verified: no
Likes: 0 | All-time downloads: 42
Created: 2025-09-25 06:51:16