And RASA stands for Receive, which means pay attention to the person; Appreciate, making little noises like "hmm," "oh," "okay"; Summarize, the word "so" is very important in communication; and Ask, ask questions afterward.
A RASA znači primiti, što znači obratiti pozornost na osobu; Cijeniti, proizvoditi male zvukove poput hmm, o, u redu; Sumirati, riječ 'dakle' je jako važna u komunikaciji; i 'pitati', postavljati naknadno pitanja.