And behavior like this from janitors, from technicians, from nurses and, if we're lucky now and then, from doctors, doesn't just make people feel a little better, it actually improves the quality of patient care and enables hospitals to run well.
Ovakvo ponašanje od strane domara, tehničara, medicinskih sestara i, ako imamo sreće tu i tamo, od doktora, ne samo da pomaže ljudima da se osjećaju malo bolje već poboljšava kvalitetu njege pacijenata i omogućava bolnicama da dobro rade.