And putting yourself in the position of the person, and I think that's one of the threads that I've heard again from this conference is how do we put ourselves in other peoples' shoes and really feel what they feel?
I stavljanje sebe u poziciju osobe, i mislim kako je to jedna od niti koju sam čuo ponovno na ovoj konferenciji a to je kako stavljamo sebe u cipele drugih ljudi i doista osjećamo ono što oni osjećaju?