GUEST: While chatbots have been around since the early 90’s, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience.
GUEST: Habang chatbots ay sa paligid dahil ang unang bahagi ng 90 na, sa taong ito sila ay naging ganap na magkasingkahulugan na may Facebook Messenger. Facebook nagdala automated, chat-based customer service sa mainstream sa isang panahon kapag ang mga negosyo at mga mamimili ay nahuhumaling sa pagpapabuti ng karanasan ng customer.