“our personal standards of living, company profitability and national economic strength all depend on the same force – the ability of business to satisfy the needs of their customersâ€ .
â € œOur personal pamantayan ng pamumuhay, kumpanya kakayahang kumita at pambansang pang-ekonomiyang lakas ang lahat ay depende sa parehong lakas â € “”ang kakayahan ng negosyo upang masiyahan ang mga pangangailangan ng kanilang mga customersâ €.