In addition, unlike other traditional offshore call centers, Costa Rica's Call Center stays focused on managing no more than a two hundred and fifty agent call center, one outsourced or outbound customer service campaign at a time in order to properly control quality, performance and positive BPO morale. Once capacity is reached at one of our call centers, another location will be created with the same nearshore BPO structure and Central American business plan in order to keep our bilingual call center results and expectations consistently higher than that of the telemarketing competition.
Bilang karagdagan, hindi katulad ng iba pang mga tradisyunal na call centers, Costa Rica's Call Center mananatiling nakatutok sa pamamahala ng hindi hihigit sa isang daang taong tumawag sa sentro, ang isa o dumarating outsourced customer oriented na kampanya sa isang oras para maayos control kalidad, performance at positibong empleyado moral. Kapag ang kapasidad ay naabot sa isa sa aming mga call centers, ibang lokasyon ay nilikha sa pamamagitan ng parehas na istraktura at negosyo plano upang panatilihin ang aming mga call center resulta at patuloy na mas mataas kaysa inaasahan na ng mga kalaban.