Being a customer service agent, you should be ready for this kind of things that could happen, or worst.If a customer is irate, dont take it personally.They were mad at situation or companys policy, so dont think that they are against you or upset talking to you.I know this is really stressful, but thats our job.We need A LOT of patience and understanding.Also we need to be professional at all times.Releasing a call is a No-no, marami nang naterminate sa office namin dahil diyan.If the call is really difficult, theres the mute and hold button, you just have to familiarize yourself on how to use them.
Hindi naman tama na pilitin mo na makipagcommit ang isang taong hindi pa handa sa commitment.Isa itong desperasyon na matatawag.Ang paghihintay ang siyang susubok kung ay isa ay handa bang magtiis at magpakasakit.Dahil ang paghihintay para sa akin ay isang napakahirap na gawin sa buhay na ito kung san kahit galaw ng mga kamy sa orasan ay tila nagmamadali.Pero ang malaking katanungan,hanggang kailan nga ba ang dapat ipaghintay at ipagtiis?Hindi ko rin yata masasagot ito.