She has a growing mass in her left cheek and ears which she had it consulted with a doctor when she was nine years old. Cortez was not able to have it operated on because according to the doctor, the mass has something to do with her brain and the former could not remember what exactly her illness is.
Mayroong isang lumalaking bukol si Cortez sa kanyang kaliwang pisngi at tenga na kanyang ipinatingin noon pang siya ay siyam na taong gulang pa lamang. Hindi niya ito ipinaopera dahil ayon sa doktor ay may kaugnayan ito sa kanyang utak at hindi na niya matandaan kung ano nga ba ang kanyang sakit.