# Job Position
**Position:** Call Center Sales Retention Rep (Sardis Rd) - $18 per Hour Plus Commission & Incentives

**Company:** Spectrum

**Location:** Charlotte, NC

**Work Type:** Full-time

**Experience Level:** Entry level

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## Job Description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

Job Summary

The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.Establish and maintain a high level of customer satisfaction, professionalism, an