# Job Position
**Position:** Contact Center Agent I

**Company:** North Carolina Department of Revenue

**Location:** Nash County, NC

**Work Type:** Full-time

**Experience Level:** Entry level

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## Job Description

Description Of Work

Salary Grade: NC08 Recruitment Range: $36,382.00 - $46,200.00

Multiple positions are available and candidates will also be considered for 60082352, 60081742, 60082372, 60082363

The North Carolina Department of Revenue has job openings for Customer Service Agents and Bilingual Customer Service Agents who are seeking employment in a dynamic call center environment. The primary purpose of these positions is to provide excellent service to taxpayers and their representatives while educating and enforcing compliance with the Revenue Laws of North Carolina; promoting e-services, and customer self-sufficiency. Contact Center Bilingual Agents are compensated 5% more on starting pay.

Responsibilities include, but are not limited to:

Maintain a basic level of technical knowl