# Job Position
**Position:** Lead Student Account Representative

**Company:** Northeastern University

**Location:** Boston, MA

**Work Type:** Full-time

**Experience Level:** Associate

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## Job Description

Working under the supervision of the Assistant Director for Student Account Operations, the Lead Student Account Rep-Operations, provides the highest level of customer service (via in person, phone and virtual communications) and answers student, parent and third-party inquiries regarding student financial matters. 
The Lead Student Account Rep-Operations ensures the highest level of compliance with federal, state and institutional policies while maintaining student account records with accuracy. The Lead Student Account Rep-Operations serves as the primary contact for third party vendors (i.e. companies, embassies, government agencies) and associated students with inquiries regarding third party billing. This position is responsible for ~$15 million in annual payments via third party vend