# Job Position
**Position:** Earner Video Support Specialist - Phoenix

**Company:** Uber

**Location:** Phoenix, AZ

**Work Type:** Full-time

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## Job Description

About The Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support!

What You'll Do

 Provide high-quality virtual customer support through ticket systems (video and phone call-based)  Ensure low to medium-complexity customer issues are resolved using procedures.  Ensure high customer satisfaction and demon