# Job Position
**Position:** Customer Success Manager

**Company:** Oracle

**Location:** United States

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Job Description

The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a confirmed understanding of the Oracle Retail solutions to ensure a customer's success on various service and product-related offerings. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.

In this role, you will be responsible for developing and handling the Oracle Support relationship with a designated large account or a small number of medium accounts throughout engagement. You will be responsible for improving the customers’ use of Support Services by driving a high degree of satisfaction and re