# Job Position
**Position:** Sr. Manager, Member Support (REMOTE)

**Company:** Dynata

**Location:** New York, NY

**Country:** US

**Work Type:** Full-time

**Salary:** $65,000 - $105,000 a year

**Company Rating:** 3.0/5 (862 reviews)

**Posted:** "2024-08-06T21:13:07.000Z"

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## Job Description

We are hiring a Sr. Manager of Member Support responsible for developing and delivering the strategy that ensures our members receive world-class product support within our digital survey communities. This candidate will lead a large team of support agents responsible for delivering a positive support experience to our members via email and phone. In addition, this individual will look to identify opportunities which minimize the need for agent support through self-help, proactive detection of potential community problems, and investment in team tools including AI and training.
     The ideal candidate is a strong people leader who has extensive experience leading large global teams (e.g. 60+ employees located in multiple offices – Cebu, Toronto, London). This individual collaborates well