# Job Position
**Position:** Team Lead/ Project Lead

**Company:** Live Connections

**Work Type:** Hybrid

**Involvement:** Full-time

**Location:** Pune, Maharashtra

**Experience Level:** Not Avilable

**Industry:** Not Avilable

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## Job Description

About the job Hi Greetings from Live Connections! We have an immediate requirement on IVR Lead QA role with one of our product based company in Pune, MH. Please find the below job description and if anyone interested kindly share me your updated CVs to sharmila@liveconnections.in Position Title: IVR Lead QA roleExperience: 8-11 yearsMode: HybridLocation: Pune, MH Preferred: Required SkillsKnowledge of Contact Center and BFSI domain.On-premise / Cloud Contact Centre architecture knowledge (Genesys, Avaya)Must know IVR concepts and testing(manual/Automation)Knowledge of Agent routing/CTI. Worked on Genesys Designer and Analytics. Should have understanding of API and done testing using POSTMAN/SOAPUI (Manual/Automation) Should be able to validate IVR and APU logs on SQL/Splunk or any other da