# Job Position
**Position:** Help Desk Analyst

**Company:** Advantage Technical

**Location:** Miramar, FL

**Work Type:** Contract

**Experience Level:** Entry level

---

## Job Description

Position Title: Help Desk Analyst

Location: Miramar, FL 33025.

Schedule: Monday-Friday, 8am-5pm, On-Site.

Experience: 1-3 years.

Position Summary

The Helpdesk Analyst is responsible for answering Helpdesk calls and e-mails in a timely manner and assisting users with various systems issues. The Helpdesk Analyst maintains a proficient knowledge software platforms, systems and technologies and is able to assist users with a variety of Information Technology related problems.

Essential Duties And Responsibilities

The Helpdesk Analyst provides Tier 1 onsite and remote end-user support, serves as the primary point of contact for all problem and informational calls coming into the Department of Information Technology.

Answer all helpdesk calls, chats, tickets, voicemails and emails within