# Job Position
**Position:** Head of Technical Account Management

**Company:** EVS Broadcast Equipment

**Location:** New Jersey, United States

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Job description:

 Scope Based on the EVS SLA standards, the role will be responsible for the operational delivery of Operational Services for key SLA Customers, functions and professional services. The role holder will manage a team of Technical Account Managers assigned to specific Key accounts. Job Description Ensures the adoption of service management best practices in service delivery to install a value-driven culture with all staff, customers, partners and suppliers and to create and enhance awareness of service offerings.Defines the operational methods, Service Level agreements, procedures, facilities and tools that are established, reviewed and maintained. Reviews service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or t