# Job Position
**Position:** Analyst

**Company:** TransPerfect

**Work Type:** On-site

**Involvement:** Full-time

**Location:** Pune, Maharashtra

**Experience Level:**  Mid-Senior level

**Industry:**  Translation and Localization

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## Job Description

About the job OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in providing appropriate solutions. Solutions may include but are not limited to setting up a requested workspace, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and assistance with navigation around application features, menus, and informational queries. Support will be provided by clearly communicating solutions in a user-friendly, pr