# Job Position
**Position:** Rider Operations

**Company:** ManpowerGroup

**Location:** Foster City, CA

**Work Type:** Temporary

**Experience Level:** Entry level

---

## Job Description

Job Title: Customer Support Specialist

Location: Foster City, CA (Onsite)

Pay Range: $29.00

Shift: Day Shift and Night Shift Available

What’s the Job?

 Provide remote live rider support before, during, and after missions through a variety of support channels.  Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.  Become a knowledge expert on tools related to Customer Support and utilize these tools to resolve customer interactions.  Assist with testing and data collection to evolve processes and tools to support observed customer needs.  Uphold a safety-centric, inclusive, and open-communication culture. 

What’s Needed?

 2+ years of experience in customer service, retail, or another customer-facing role.  Experi