# Job Position
**Position:** Remote Sr. Workforce Mgt. Analyst

**Company:** AAA The Auto Club Group

**Location:** United States

**Country:** US

**Work Type:** Full-time

**Salary:** $49,100 - $76,300 a year

**Company Rating:** 3.2/5 (975 reviews)

**Posted:** "2024-07-29T22:07:09.000Z"

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## Job Description

It’s a great time to join AAA The Auto Club Group!
      JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
      Job Type:
   Full time
            Exempt/Non Exempt:
        
  Salary
     Job Description:
      Position Description
      Primary Duties and Responsibilities:
      Functions as a consultant to call center management in the development, coordination and facilitation of call center volume forecasts, and schedules. Recommends alternative ways to operate the call centers to assist management in achieving all critical statistics such as, 80/20 service levels. Participates in the development and execution of long-term strategic and operations staffing plans. Evaluates options for supporting new functions or changes to current processes that impact staffing. Creates new sche