# Job Position
**Position:** MSS Manager

**Company:** SECU

**Location:** Charlotte, NC

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

Provide leadership and support to a team engaged with providing financial services to the SECU membership through telephone and digital channels. Will ensure continued employee development aligned with departmental key performance indicators.

Duties

Direct supervision to MSS team and must serve as the primary point of contact for servicing related questions and researchEducate team members on available services and ensure that staff is well positioned to discuss these services with the Credit Union MembershipEnsure that proper identification of members is taking place and that the team is compliant in all areas covered by the Member Information Security Policy (MISP)Mainta