# Job Position
**Position:** Quality Analyst

**Company:** Mantras2Success.com

**Work Type:** On-site

**Involvement:** Full-time

**Location:** Hyderabad, Telangana

**Experience Level:**  Associate

**Industry:**  Technology Information and Internet

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## Job Description

About the job Salary - Upto 5 LPAExperience- 1- 4 YearsLocation - Hyderabad Description: Analysis and editing, KRA, conducting quality audits, Dip checks, feedback sessions, Calibration, live barge, providing training to agents on quality parameters, publishing the quality reports and, RCA As KPI,Process contribution by achieving my targets and making sure that advisors are doing whatever the client & business has settled to achieve.Providing quality assurance expertise to teams and handling independently the entire flow of feedback mechanism.Analyzing Calls taken by Agents through Call Evaluations with a High degree of Accuracy and giving feedback to the agents.Handling calibration calls with Clients, external teams, and internal processes.Handling refresher training sessions on product &