# Job Position
**Position:** End User Support Tech

**Company:** Great Dane

**Location:** Jonesboro, AR

**Work Type:** Full-time

**Experience Level:** Entry level

---

## Job Description

The PC Technician will be primarily responsible for installing, maintaining and upgrading pc hardware and software as well
upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone
equipment at the facility and Level I- III service desk support. There will be daily interaction with end users and excellent
communication skills are required. This position is located at our Savannah, GA technology center. The position will be 80%
remote support and will also require daily overall monitoring of our service desk queue to ensure we are improving our
Responsibilities
customer service experience and meeting our defined SLA requirements.
Level I
 Provide support for office and manufacturing hardware.  Install, maintain, and upgrade PC hardw