# Job Position
**Position:** Quality Analyst

**Company:** TransPerfect

**Work Type:** On-site

**Involvement:** Full-time

**Location:** Pune, Maharashtra

**Experience Level:**  Mid-Senior level

**Industry:**  Translation and Localization

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## Job Description

About the job OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), Senior Service Desk Analyst, Quality and Training will provide application support to end-users (Client/Internal) by performing the tasks requested by the requestor, analyze the issues while guiding users through step-by-step solutions. Solutions may include, but are not limited to resolving access issues, setting up the study work space, configuration validation, email related, requesters browser, system, infrastructure, application's infrastructure related issues, assistance with navigation around application features, menus, functional queries. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This position will perform all other related wor