# Job Position
**Position:** Other Engineering

**Company:** Sify Technologies Limited.

**Work Type:** On-site

**Involvement:** Full-time

**Location:** Navi Mumbai, Maharashtra

**Experience Level:** Not Avilable

**Industry:** Not Avilable

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## Job Description

About the job Roles and Responsibilities• Support Remedy 9.x & Above ITSM tool in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions• Support Remedy integrations with LDAP, SSO other external interfaces• Responsible for configuration & development of BMC Remedy ITSM suite, Service Request & Analytics.• Provides for on-call support once the go-live activities commence and production support is required.• Develop and maintain foundation data.• Gather and prioritize client requirements: develop and configure the platform to meet these requirements• Documents and develop training material to include Web based training videos• Administer and mai