# Job Position
**Position:** Client Advocate

**Company:** PrimePay

**Location:** West Chester, PA

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

**Salary:** $70000 - $90000 per YEARLY

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## Job Description

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Client Advocate. The Client Advocate is responsible for managing and resolving escalated customer complaints within our organization. This role involves coordinating with internal teams, product/service suppliers, and contact center staff to investigate complaints, determine their validity, and propose appropriate solutions to ensure customer satisfaction. This position plays a crucial role in upholding our company's reputation for excellent customer service a