# Job Position
**Position:** SMART Products - Field Service Engineering Specialist

**Company:** ANDRITZ

**Location:** Alpharetta, GA

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Job description:

We are currently seeking a SMART Products - Senior Field Service Engineering Specialist to join our team in our Alpharetta, GA or Pensacola, FL location. Responsible for Complete Lifecycle Support for SMART Products. Respond to customer service inquiries and resolve technical issues in a timely and efficient manner. The technician will work mainly in the field, travelling to customer sites to install/commission/startup and troubleshoot SMART Products ensuring that our customers receive high-quality service and support. They will also be in the office performing remote smart product monitoring and support as needed.Key responsibilities include, but are not limited to the following:Ensure high customer satisfaction of those customers with SMART products in North America.Pro