# Job Position
**Position:** Technical Services Help Desk Representative II

**Company:** Neogen Corporation

**Location:** Lansing, MI

**Work Type:** Full-time

**Experience Level:** Entry level

---

## Job Description

Come Be Part of a Mission that Matters!

Neogen is looking to hire a Technical Services Help Desk Representative II! This individual will help improve the quality and safety of food worldwide by providing expert level software and hardware technical support for internal and external customers. Host and arrange trainings for front end team members like Tier1 Technical Service, Professional Service, Inside Sales, and Food Safety customers on the installation/configuration, data management procedures, and proper usage and operation of software and hardware for NEOGEN products. The Tier2 support will be a subject matter expert in multiple instrument and software fields and will serve as the first escalation point for high profile accounts and issues needing urgent resolution.

Primary responsi