# Job Position
**Position:** Sr. Escalations Representative - $25/HR

**Company:** TEKsystems

**Location:** Shoreview, MN

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

---

## Job Description

Now Hiring for Sr. Escalations Reps with a large banking company to help close out cases that are created after a customer complaint is filed. This is a very attention to detail and investigate position. This is a hybrid schedule where training is 100% onsite in Shoreview, MN for the first month and then it's onsite 1 week and then remote the following week. Weekly rotation of onsite and then fully remote every other week. 

 Description 

The right candidate will be able to review and then critically research and resolve the customers complaint. Complaints are coming into the bank from a variety of areas. Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc. This could be an ATM, transaction in a branch, or at a retail store, etc.

Expectations are that this pe