# Job Position
**Position:** ServiceNow Lead

**Company:** Tata Consultancy Services

**Location:** Philadelphia, PA

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Job Title: ServiceNow Lead wtih ServiceNow Certifications

Relevant Experience

(in Yrs)8 + years

Technical/Functional Skills ServiceNow ITSM, CMDB

Experience Required12 + years

Roles & Responsibilities

Service Now experience is a must – has to engage the stakeholder, be able to decide whether a requirement is out of the box or to be customized and negotiate accordingly.Take ownership of the ServiceNow projects delivery – scoping, design, implementation, user training and value realization.Effectively communicate and manage the project stakeholders.Understand product roadmap and come up with POC/Proposal.Technical assistance for the project teamHands-on training needs on newer modules related to ServiceNowExecute PoCs for Comcast ServiceNow requirements like Chatbot etc.,Priority acces