# Job Position
**Position:** Consumer QA QC Sr Specialist

**Company:** Citizens

**Location:** Glen Allen, VA

**Work Type:** Full-time

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## Job Description

Description

As the Consumer QA QC Sr. Specialist you will work to understand, monitor and process requests that relate to high risk or complex processes. You will work within established procedures with a moderate degree of supervision. Your goal is to prevent risk to Citizens or our customers by handling these requests timely, diligently and completely to ensure that you identify any errors that occurred in the process and ensure a positive customer experience. You will monitor and record results from processes and procedures within Citizens' Consumer sector to ensure that feedback can be given on any errors that are identified. As a senior member of the team you are also expected to provide suggestions for continuous improvement within your process that lead to efficiencies and/or furth