# Job Position
**Position:** Manager, Customer Support Advisor (Remote)

**Company:** Talentify.io

**Location:** United States

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

The Customer Support Advisor Manager leads a defined group of Customer Support Advisors providing guidance, support and training to ensure they deliver excellent service. They are responsible for developing customer service strategies and plans that align with the company’s overall goals and objectives. They will set service standards, define service level agreements and implement customer-centric initiatives. The Manager is responsible for continuously improving the customer experience by identifying pain points, gathering feedback, and implementing solutions to enhance satisfaction. The Manager will review existing customer service processes and identify opportunities for streamlining, automation, and efficiency to enhance service delivery. They will collaborate closely with field sales