# Job Position
**Position:** Analyst

**Company:** Simplify Healthcare

**Work Type:** On-site

**Involvement:** Full-time

**Location:** Pune, Maharashtra

**Experience Level:**  Entry level

**Industry:**  Software Development

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## Job Description

About the job Level 1 and Level 2 Lead Technical Support Engineer for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution. Experience: 6 – 9 years of experience in a Product technical support environment Primary Job Functions: • Provide Level 1 and Level 2 support to end user requests • Provide troubleshooting and technical support via phone, web-based tools and email • Advise customers regarding the product's proper use and address specific user issues • During problem escalations, act as a liaison between customers and Level 3 support • Candidate should assist the customers during deployments • Responsibilities of the talent/resourcing involved in providing support and Levels of incident or request treat