# Job Position
**Position:** Customer Service Representative

**Company:** Mauser Packaging Solutions

**Location:** Charlotte, NC

**Work Type:** Full-time

**Experience Level:** Associate

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## Job Description

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Description for Internal Candidates
Responsibilities: Establish relationships with customers by communicating and resolving issues.Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.Communicate order confirmations, changes and cancellations to both customers and internal Mauser te