# Job Position
**Position:** Service Advocate , Remote Position

**Company:** CVS Health

**Location:** Austin, TX

**Country:** US

**Work Type:** Full-time

**Salary:** $17.00 - $28.46 an hour

**Company Rating:** 3.2/5 (47535 reviews)

**Posted:** "2024-08-09T07:05:15.000Z"

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## Job Description

Summary:   Are you passionate about helping others and have a talent for problem-solving? Join our team as a Service Advocate. In this role, you will work alongside peers who handle Medicare individual inbound calls, serving as a crucial support system for Customer Service Representatives (CSRs). Your role will involve assisting CSRs with questions and workflows during active calls, providing accurate and timely support. You will also directly handle escalated member issues, working to de-escalate and resolve concerns efficiently. As the Single Point of Contact for handling escalated member service inquiries, you will act with fast knowledge using integrated service tools, engaging, consulting, and educating members based on their unique needs and preferences.   Key Responsibilities:   Pro