# Job Position
**Position:** Analyst

**Company:** Rayden Interactive

**Work Type:** Remote

**Involvement:** Full-time

**Location:** Bengaluru, Karnataka

**Experience Level:**  Associate

**Industry:**  IT Services and IT Consulting

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## Job Description

About the job Rayden is looking for an Analyst to join our Product Support team. This role is responsible for the first level of technical, product usage, and market administration support. This role will heavily rely on client inbound support, as well as communication through our support cases. As the initial point of contact, you will be responsible for providing an excellent level of customer service while effectively troubleshooting and resolving configuration and technical issues, executing configuration changes, assisting with product navigation, and escalating issues as required.Through your experience as an Analyst, you'll be exposed to different aspects of technical support, product configuration, and client management. We are looking for someone who is a strong problem solver, de