# Job Position
**Position:** Associate Team Leader

**Company:** H&R Block

**Location:** Toledo, OH

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

What You'll Bring To The Team...

Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R BlockExecute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryServe as point of contact for onsite escalated client service concernsEnsure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryLead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding exp