# Job Position
**Position:** Support Coordinator

**Company:** Healthfirst

**Location:** New York, United States

**Work Type:** Full-time

**Experience Level:** Entry level

---

## Job Description

The Support Coordinator is responsible for assisting the care/case managers with non-clinical activities such as creating cases and events; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities.

Duties And Responsibilities

Handles calls to and from members to assist with benefit questions/issues, schedule appointments, and screen assessments to identify risk factors which need closer intervention.Handles calls to and from providers regarding autho