# Job Position
**Position:** ISP Support Technician

**Company:** TEKsystems

**Location:** Huntsville, AL

**Work Type:** Full-time

**Experience Level:** Entry level

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## Job Description

Primary Responsibilities 

Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners.Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.Troubleshoot voice, data, video and connection issues for customers.Identify, troubleshoot and assist customers with voice, data, video and connection issues.Answer customer service related questionsTrack and record each phone call and provide a detailed description of the callProvide backup assistance for other Technical Support Representatives


Provide world-class customer support for NRTC ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving