# Job Position
**Position:** Customer Service

**Company:** Richpanel

**Work Type:** Remote

**Involvement:** Full-time

**Location:** Mumbai, Maharashtra

**Experience Level:**  Mid-Senior level

**Industry:**  Software Development

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## Job Description

About the job About us: Richpanel is a fully-remote Global SaaS startup with offices in USA, Canada and India. We have rapidly grown to 1600+ e-commerce clients and have raised a seed capital from Sequoia Capital - who have also funded Apple, Google, and WhatsApp, to name a few. Here's what we do: The Richpanel platform helps e-commerce businesses retain their customers and increase revenue while scaling their ops. We are solving a massive problem that can often limit the revenue growth of E-commerce businesses. Businesses spend over $100B on customer service each year and we are on a mission to eliminate this roadblock using our self-service technology. What makes Richpanel unique is its focus on ‘productising’ customer support (think: Amazon - My account section) for e-commerce, so custo