# Job Position
**Position:** Supervisor Contact Center

**Company:** North Carolina Department of Revenue

**Location:** Nash County, NC

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Description Of Work

North Carolina Department of Revenue has a job opening for a Contact Center Supervisor who is seeking a challenging and rewarding opportunity. This position supervises approximately 8 to 10 customer service agents in the Call Center. The Supervisor provides assistance to management with the hiring process which involves interviewing and selecting of new employees; training employees; assigning and monitoring workflow; evaluating, documenting and coaching employees for success in accordance with the quality assurance scorecard process; following procedures for accuracy. This position performs a variety of duties from directing the daily operations of the customer service team(s) to ensure the duties and responsibilities of providing quality customer service, customer ed