# Job Position
**Position:** Help Desk Specialist II

**Company:** CorVel Corporation

**Location:** Portland, OR 97201

**Country:** US

**Work Type:** Full-time

**Salary:** $21.16 - $34.04 an hour

**Company Rating:** 3.0/5 (752 reviews)

**Posted:** "2024-07-22T23:51:41.000Z"

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## Job Description

The Help Desk Specialist (HDS) provides internal and external support to CorVel users and CorVel customers. During a normal help desk request, a Help Desk Specialist will listen to the details of the issue, pose questions that will narrow down the issue and resolve or escalate the issue as needed. The Help Desk Specialist must document, track, and monitor issues to ensure a timely resolution. The Help Desk Specialist must possess excellent communication skills including verbal, written, and telephone etiquette as well as possess above average ability to interpret, analyze, troubleshoot, and resolve technical issues. The HDS must be decisive, conscientious, and interact well in a team environment. Must have a strong desire to learn and be able to follow policies and procedures. The HDS will