# Job Position
**Position:** Guest Relations Representative

**Company:** Dave & Buster's

**Location:** United States

**Country:** US

**Work Type:** Full-time

**Salary:** $32,340 - $43,120 a year

**Company Rating:** 3.4/5 (3420 reviews)

**Posted:** "2024-08-09T18:34:30.000Z"

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## Job Description

Job Description:     Are you passionate about delivering exceptional guest experiences? Do you thrive in resolving complex issues and providing top-notch service? 
     If so, we're seeking a Guest Relations Representative to join our team!     As a Guest Relations Representative, you'll be responsible for managing high-level escalations originating from agencies, the office of the CEO, social media, and inbound calls while maintaining a focus on resolving concerns and recovering the guest experience. You'll conduct comprehensive research to investigate escalations, analyze root causes, and formulate well-structured written responses to guest concerns. Your role will also involve delivering superior Guest experiences to effectively address billing, technical, and operational-related inquir