# Job Position
**Position:** Customer Service Representative

**Company:** TEKsystems

**Location:** North Aurora, IL

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Description 

 Organized, works independently, and has a strong work ethic. Excellent problem-solving skills. Multitasking skills Serve customers by providing product and service information while resolving various problems. Process emails and calls from wholesale customers and consumers efficiently and in a timely manner. Coordinate inbound calls and emails from outside sales representatives and other team members within the organization and assist in bringing the matter to a customer satisfying result. Maintains customer records by updating account information. Resolve product or service problems by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Log all inc