# Job Position
**Position:** Manager, IT Support Services

**Company:** SRS Distribution Inc.

**Location:** McKinney, TX

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

Duties and Responsibilities:

 Leads, manages, motivates, and mentors Team members to function as independent working units while contributing to the overall success of the Team Monitors compliance with Service Desk processes and procedures and ensures adherence to Change Management policies Provides technical direction to the Team to solve problems that require an increased level of troubleshooting discipline, technology acumen, and creativity Provides oversight to the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing and escalation Mentors and provides training opportunities for Team members Effectively manages all facets of coverage and Team schedules, not limited to, but including agent availability, channel coverage, approving overtime, as