# Job Position
**Position:** Service Rep II

**Company:** Northwestern Mutual

**Location:** Wisconsin, United States

**Work Type:** Full-time

**Experience Level:** Entry level

**Salary:** $19 - $29 per HOURLY

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## Job Description

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. 

Primary Duties And Responsibilities

 Provides quality and timely customer service to field and home office staff on the following topics Benefits, Compensation, Sales Reporting.  Communicates with callers clearly in an open, direct, and timely manner.  Answers questions that are routine, escalates calls as needed.  Identifies the need for special handling and coordinates problem resolution, in addition to understanding the overall impact.  Provides complete and accurate solutions to all customer needs with appropriate guidance.  Under the direction of the Manager, Specialist, or Mentor, may handle more complex inquiries.  Adheres to phone schedules in accordanc