# Job Position
**Position:** Help Desk Technician

**Company:** TEKsystems

**Location:** Wilmington, DE

**Work Type:** Full-time

**Experience Level:** Entry level

---

## Job Description

Description 

GENERAL PURPOSE

The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.

 Job Responsibilities 

 Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user accounts, group policy and access guidelines; Set up and deploy hardware/core software for new hires and existing employees; Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades; Support IT function and employees thr