# Job Position
**Position:** Technical Support Specialist

**Company:** Dexian

**Location:** Charlotte, NC

**Work Type:** Contract

**Experience Level:** Associate

**Salary:** $35 - $39 per HOURLY

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## Job Description

Job Title: Tech Support/ Call Center RepresentativeLocation: Charlotte(Remote)Duration: 12 monthsPay Range: $35/hr to $39/hr
Essential Duties and Responsibilities:Provides technical and product support of systems and procedures within Treasury SolutionsProvides client outreach and support for various migrations or changes impacting client use of Treasury productsSupports testing of new or enhanced applications and client testing of application upgrades/changesAbility to diagnose and resolve more complex user issues and provide user trainingDocuments system issues and resolutions and escalates to team lead/manager when necessaryAdheres to and follows all applicable policies and procedures Proactively escalates issues and risks to leadership's attentionResponsible for general support and del