# Job Position
**Position:** Team Lead/ Project Lead

**Company:** Dibber

**Work Type:** Hybrid

**Involvement:** Full-time

**Location:** Bengaluru, Karnataka

**Experience Level:**  Director

**Industry:**  Education Administration Programs

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## Job Description

About the job Dibber is implementing a new CRM solution (Creatio) on a global level and is looking for a senior member to join us and manage the project. The main job responsibilities are-: Serve as CRM Solution Architect by understanding business drivers and business capabilities (current and future state) as well as solution capabilities; and determine corresponding CRM solution architecture design and change requirements to drive global business process template design.Provide subject matter expertise and leading edge-thinking on CRM trends, methodologies, tools, and techniques that will be useful to CRM program activities.Define and implement end-to-end best practices in customer lifecycle strategies and tactics focused on retention and customer growthMeasure performance and develop re