# Job Position
**Position:** Production Support Analyst

**Company:** apexanalytix

**Location:** Greensboro, NC

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

A snapshot of what you would do: The key function of the Production/Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.
Specific Responsibilities: Manage and resolve technical support tickets.Partner with Product Manager and R&D teams to prioritize support tickets.Facilitate effective and proactive communications with both internal and external customers.Test product-level functionality and new release