# Job Position
**Position:** Analyst

**Company:** Rayden Interactive

**Work Type:** Remote

**Involvement:** Full-time

**Location:** Pune, Maharashtra

**Experience Level:**  Mid-Senior level

**Industry:**  IT Services and IT Consulting

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## Job Description

About the job Job Description – Analyst, Product Support This role is responsible for the technical, product usage, and market administrationsupport. This role will heavily rely on client inbound support, as well as communicationthrough our support cases. As the initial point of contact, you will be responsible forproviding an excellent level of customer service while effectively troubleshooting andresolving configuration and technical issues, executing configuration changes, assistingwith product navigation, and escalating issues as required. Through your experience as an Analyst, you'll be exposed to different aspects of technicalsupport, product configuration, and client management. We are looking for someone whois a strong problem solver, detail-oriented, comfortable in a fast-paced en