# Job Position
**Position:** Software Support Engineer

**Company:** Workiva

**Location:** Remote

**Country:** US

**Work Type:** Full-time

**Salary:** $61,000 - $104,000 a year

**Company Rating:** 4.0/5 (47 reviews)

**Posted:** "2024-08-09T20:54:18.000Z"

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## Job Description

As a Software Support Engineer, you play a crucial role in bridging the gap between Customer Support and our Engineering teams responsible for Data Management (tables, queries, data sharing), Automations and Connectivity (scripting, automated API requests and data transformation) , Public API (Workiva’s APIs and documentation), and Spreadsheets. Your primary responsibility is to provide technical support to our Customer Success team members, ensuring timely resolution of customer issues and delivering exceptional customer experiences. You'll collaborate with multiple development teams to identify root causes and implement effective solutions, contributing to our commitment to customer satisfaction.
      What You’ll Do
            Understand and clearly articulate customer needs and requir