# Job Position
**Position:** Business Analysis Associate II - Customer Complaints

**Company:** JPMorgan Chase & Co.

**Location:** Columbus, OH

**Work Type:** Full-time

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## Job Description

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Regulatory Operations Customer Complaints to impact and influence strategic decision making across Consumer Community Bank (CCB).

As a Business Analysis Associate II in the Customer Complaints team, you will be part of a centralized group providing program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. You will provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk by understanding reasons for dissatisfaction and identifying opportunities to improve.

Job Responsibilities

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