# Job Position
**Position:** Remote WFM Capacity Planning Analyst

**Company:** AAA The Auto Club Group

**Location:** United States

**Country:** US

**Work Type:** Full-time

**Salary:** $49,100 - $76,300 a year

**Company Rating:** 3.2/5 (975 reviews)

**Posted:** "2024-07-29T22:07:12.000Z"

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## Job Description

It’s a great time to join AAA The Auto Club Group!
      JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
      Job Type:
   Full time
            Exempt/Non Exempt:
        
  Salary
     Job Description:
      Position Description
      Primary Duties and Responsibilities:
      Responsible for determining capacity needs (for both short-term and long-term planning periods) across all channels. Duties may include:
     Create and maintain long term capacity plans for multiple contact center departments.   Partner with Workforce Management analysts, Marketing, Training, Recruiting, Finance and other business leaders to ensure forecasts, hiring plans, training plans, marketing plans, and other reporting is accurate and accounted for in capacity plans and department budgets.   Collabor