# Job Position
**Position:** Customer Service Consultant - Hybrid (Phoenix)

**Company:** CarMax

**Location:** Tempe, AZ

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 CarMax, the way your career should be!

Provide An Iconic Customer Experience

As a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What You Will Do – Essential Responsibilities

Connect with inbound customers online and over the phone to find out what they want and need from th