# Job Position
**Position:** Manager - CIC Operations Support - Remote

**Company:** AAA The Auto Club Group

**Location:** Remote

**Country:** US

**Work Type:** Full-time

**Salary:** $81,400 - $144,700 a year

**Company Rating:** 3.2/5 (975 reviews)

**Posted:** "2024-07-29T22:07:50.000Z"

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## Job Description

It’s a great time to join AAA The Auto Club Group!
      JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
      Job Type:
   Full time
            Exempt/Non Exempt:
        
  Salary
     Job Description:
      Position Description
      Primary Duties and Responsibilities:
     Manages the call forecasting and resource scheduling for call centers at Michigan, Wisconsin, and Chicago Motor Club locations. Design call flows for each call center. Monitors service-level performance for all call centers. Monitors call during abnormal call volumes to assess reasons and recommend appropriate corrective action to staff and call center management. Provides training for call center staff members on how to achieve service levels, and other critical performance statistics. Serves as an advisor