# Job Position
**Position:** Ecommerce Customer Service & Call Center Manager

**Company:** Marc Fisher Footwear

**Location:** Manhattan, NY

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

We are seeking an experienced, highly motivated, hands on E-Commerce Customer Service Manager to provide excellent customer service and superb follow through. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
This opportunity reports to the Director of Ecommerce and based out of our Midtown, Manhattan office.
Responsibilities:
Work directly with off-site 3rd party customer service teamImprove customer service experience, create engaged customersTake ownership of customers issues and follow problems through to resolutionEnsure off-site team is fully trained on brand merchandise and product knowledgeSet a clear mission and deploy strategies focused towards that missionDeve