# Job Position
**Position:** Director of Customer Support

**Company:** Swooped

**Location:** United States

**Work Type:** Full-time

**Experience Level:** Director

---

## Job Description

About Our ClientThe hiring company is a fast-growing remote FinTech SaaS organization dedicated to empowering America's financial institutions and communities through innovative technology solutions tailored for community banks and credit unions. The modern banking software offered by this company supports smaller financial entities in their digital growth.
About The RoleAs the Director of Customer Support, you will be responsible for planning, building, and scaling the Customer Support function for the hiring company, both to serve existing 100+ customers and to accommodate the company's rapid growth in platform users.
The role entails addressing Tier 1 support questions related to product usage and Tier 2 support challenges requiring technical expertise or access within the product. Buil