# Job Position
**Position:** Senior Guest Relations Specialist

**Company:** Bloomin'​ Brands, Inc.

**Location:** Tampa, FL

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

---

## Job Description

As a Senior Guest Relations Specialist & Analyst at Bloomin' Brands, you will play a crucial role in enhancing guest satisfaction and engagement. This role reports to the Guest Relations Manager and assists with supporting the systems and tools utilized by the Guest Relations Team. This role is also heavily responsible for developing and maintaining systems and standards of reporting on trends and feedback for leadership to inform the business.

We are on a mission to continuously transform the Guest Relations department from a static, reactionary, recovery-focused department to a multi-channel, guest-centric, data-informed, and guest-delight Center of Excellence. This team member will be expected to perform at a high level of excellence, adapt to change, and develop ideas for continuous i