# Job Position
**Position:** Lead ITSM & QA

**Company:** Atmos Energy

**Location:** Dallas, TX

**Work Type:** Full-time

**Experience Level:** Mid-Senior level

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## Job Description

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

 Consults with system users to identify and define ITSM software application needs. Analyzes requests for changes, updates or modifications to new or existing processes and makes recommendations for designs to meet client specification. Participates in user requirements definition, systems analysis, general systems design, detail systems design, and vendor contracts discussions.  Coordinates and prioritizes team's work assignments, providing leadership to team members and other IT staff to support achievement of goals and objectives within company policies and procedures.  Assists in the preparation of project work plans, development of service request cost and tim