# Job Position
**Position:** SVP, Customer Success

**Company:** iCIMS

**Location:** Holmdel, NJ

**Work Type:** Full-time

**Experience Level:** Executive

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## Job Description

Job Overview

The SVP, Customer Success drives the operational strategy and has input into the strategic direction of the customer experience through oversight of our Customer Success Management and Technical Account Management teams responsible for Post Implementation product adoption and value realization support for Commercial, Enterprise and Strategic customers. The SVP, Customer Success consults on strategic initiatives and opportunities in partnership with key internal stakeholders (including Sales, Account Management, customer retention and Technology) to drive innovation and value for iCIMS customers. The SVP, Customer Success is recognized as an influential leader within and outside the organization, consistently working with abstract ideas or situations across functional areas of