Section: General Gameplay

Question: What is my GameID? Where do I find it?
Answer: Hi Chef,The GameID is a unique number assigned to a game to help with troubleshooting and technical support requests. GameID will come in handy when you are reporting an issue or need help with the game.GameID can be viewed in the game Loading screen and Settings screen of the game. Just tap on the GameID to copy and then you can paste it to your message or mail.If the game is loading fine you can find GameID at the bottom of the Settings screen. If you are having trouble loading the game then you can get the GameID shown at the top left corner of the Loading screen. Sharing GameID helps the support team check your game and address the query faster.

Question: How to see my current Level in the game?
Answer: Hi Chef,To see your Level info, tap on the icon next to the Player Profile picture at the top left corner of the screen.

Question: I love Star Chef  2 and want to share Feedback. How can I reach out?
Answer: Hello Chef,We appreciate your input and welcome your feedback and ideas!Players using Mobile devices (iOS and Android), Desktop platforms (Facebook, Windows, Mac, and Steam), can contact our support team by tapping on the "Contact Us" icon available on the restaurant screen. Please refer to the screenshot below.  Alternatively, you can send us an email at support@99games.in or fill out the required information in the support form available at  https://99games.helpshift.com/hc/en/5-star-chef-2/contact-us/. We also have a Facebook group where you can join and share your comments with fellow players or even share your feedback with our community team.Thank you for your support and happy cooking!

Question: How do I unlock new areas or plots in the game to expand my Restaurant or Backyard?
Answer: Hi Chef,You can tap on the empty plots next to the Restaurant to see the Coins and Expansion Tools required to buy the plots. Click on 'Expand' to buy new areas or plots if you have met all the requirements. However, if you don't have the required Coins and Expansion Tools, you can always purchase the plot by using Cash.Additionally, you can earn or buy Expansion Assists to help you with expansion if you are short of Tools.

Question: What is the Supermarket? Where can I find it?
Answer: Hi Chef,The Supermarket is a one-stop place to buy most of the ingredients required to complete cooking in your Restaurant. You can visit your Supermarket anytime and purchase ingredients in exchange for Goodies.The Supermarket is located next to your Restaurant.

Question: How can I earn more Goodies?
Answer: Hi Chef, Goodies can be earned by two ways. The easiest way is by collecting Goodies that auto regenerate overtime after being used. The other being collected during various tasks in the game. There are several ways you can get Goodies for your Restaurant:Keeping Happiness Meter filled to increase Goodie generationTournaments and Team ChestCompleing Daily tasks in Chef JournalWatching video adsRequest Goodies from your tem members through team chatDaily Bonus, Spin Wheel and Daily Gifts from Friends

Question: Can I sell my Decors?
Answer: Decors cannot be sold but can be stored if you do wish to replace them.

Question: How to earn more Cash in the game?
Answer: There are several ways you can get Cash in Star Chef 2:1) Team Chest - Team works collaboratively to win a Team Chest2) Completing Chef Journal Chapters3) Completing Achievements4) Watching video ads on the billboard next to Supermarket5) You have a chance of winning Cash on opening Dock Chest from Boat.6) Spin Wheel In addition to all that, you can always buy Cash by tapping on the "+" button next to your Cash balance at the top of the screen.

Question: Can you help me paint my wall and change my floor tiles?
Answer: We have brush concept to paint the floor and wall which gives the flexibility to change the floor tile and wall skin using the brush at one go.To paint the wall or floor follow the below steps:Press and hold the wall or floor tile to paintDrag the skin or tile you would like to use on to the wall or floor. Now move the brush over the selected wall or floor to apply the new wall color or floor tiles.

Question: How to remove walls from Restaurant?
Answer: Long tap on the Wall to be removed to see Delete icon. Tap on the Delete icon to remove the wall.

Question: How can I help my Friends revive Tree or Bush in the Backyard?
Answer: Hi Chef, When a Friend requests help in reviving the Tree or Bush in their Backyard, you will be notified of the same at the Chef Circle. You can help them by following the steps below:You will see a red notification on the ‘Chef Circle’ icon at the bottom right corner of the screenGoto the 'Help' tab to see the list of Friends seeking helpVisit the Restaurant of the Friend you want to helpFind the withered Trees and Bushes in their Backyard.Tap on the Tree or Bush with the help icon over it to help to revive

Question: Why am I prompted to choose a game? 
Answer: Hi Chef,  You see this screen as a Restaurant is already linked to the Facebook account you logged in with. Hence the game wants you to choose between the Restaurant in the device and the Restaurant linked to your Facebook account. Let me help you choose the right Restaurant to continue to play!In the above screen, the game wants you to choose between the Restaurant on your device seen on the left-hand side and the Restaurant on our server on the right-hand side. The Restaurant chosen will be loaded while the other Restaurant is replaced. Hence choose carefully! You can decide on the Restaurant to go ahead based on following info in the screen: Restaurant nameGame level and XP points Coins and Cash Once you are sure about the Restaurant to load, choose the Restaurant to go ahead and then confirm the same in the below prompt.

Question: What is Joe's Delivery? 
Answer: Hi Chef, Joe's Delivery is yet another way in Star Chef 2 game to acquire items you need. Joe's Delivery service helps you with Dishes, Backyard Tools, and freshly harvested Crops all in one place.You can find Joe parked behind the Super Market. If not found napping, you can hire Joe for a day or more. Once hired, order the items you need and Joe will be back within a few seconds. You can buy from available options based on what suits you best.Joe does get tired soon and takes a break after every delivery. After his nap-time, Joe will be up and ready to help you with your next order! Hence, use Joe’s help wisely to get items you need quickly to help you with your Restaurant.Note that you have to be level 18 and above to hire Joe.

Question: How do I find more Friends in the game?
Answer: There are many avenues to finding new Friends in the game.Logging in to Facebook in the game will see your Facebook Friends playing Star Chef 2 added as in-game Friends immediately. You can also join our Facebook Star Chef 2 page and find more Friends in the Chef community.We have a cool option to help you invite Friends into the game. Through this option, you can easily invite any friend who is not yet playing Star Chef 2 through various channels like the message, Whatsapp, Facebook, etc. Once your Friends become a Star Chef 2 player they will be immediately added as your in-game Friends. You can also visit other Chef's Restaurants in the game and add them as Friends. One easy way to do that is to visit Chefs in your Chef Team and add them as Friends. Food Truck and Chef Store is another place where you will see other Chefs in the game. Visit the Chefs you find interesting and add them as your Friend. me Friends. There is also Bonus to be earned on successful referrals.You can also watch the video on how to connect and play with Friends in Star Chef 2.

Question: How to change my game Avatar back to the Facebook image?
Answer: If you have set a game avatar and wish to change it to the Facebook profile image, then simply log out of Facebook from the game and re-login choosing the Facebook option instead.Similarly, you can choose an avatar in the game if previously opted for the Facebook profile.For more details write to our in-game support team

Question: Why can I not see a friend's image and see an avatar instead?
Answer: The recent changes in the game allow you to either opt to the Facebook profile image or can help set various avatars from the default avatars listed.

Question: Why am I auto-logged out of Facebook from the game?
Answer: Log back into Facebook, with an all new Avatar.  Chose your own game Avatar from the various options available, or opt for the Facebook image instead.

Question: What are the most common notifications in the Restaurant?
Answer: Hi Chef, That is a good question! Please look into the screenshots and the description given below. This will help you understand the game better.Red exclamation mark: This means that the Customer is waiting to be served.Green tick mark on the Table: This means that the Order is ready to be served. You need to serve your customers by dragging the Dishes to the Table. Coins, XP and Star: This means that your Customer has finished their meal. You need to tap on the Table to collect your reward.Coins spinning next to your Chef Store: This means that the item which you have put for sale in your Chef Store has been sold. Red exclamation mark on Shop icon: This means that you have unlocked something for your Restaurant. You can visit and see what you have unlocked.

Question: How can I report an issue in the game? How do I contact support?
Answer: Hi Chef,You can raise a support request from the game. To do this, tap on the icon which is located on the right side of your screen, just below the Goodie Count section.If you are facing difficulty loading the game then you can write to us at support@99games.in or contact us from our support page. You can always write to us on Star Chef 2 Facebook page as well.

Question: How do I Level up in the game?
Answer: Hi Chef, You can Level Up by earning the required Experience Points (XP) in the game. There are many ways to earn XP in the game. Actions like serving Customers, harvesting Crops in the Backyard, performing food experiments in the FoodLand, Helping Friends, playing Singer Stage, unlocking Achievements, and completing Catering orders will give you XP! The more XP you have, the more Appliances, Crops, and items at your disposal. That will make you a better Chef as you progress in the game!

Question: What can I do with the Tools earned in the Star Chest?
Answer: Hi Chef,You need Tools to upgrade your Dish Storage, Ingredient Storage, Exoting Item Storage. Also, you need Tools to expand your Backyard, Restaurant area and Foodland expansions.All the Tools will be either stored in your Ingredient/Dish Storage area based on their usage.

Question: How to grow and harvest vegetables in my Backyard?
Answer: Hi Chef,You can tap on the empty Soil Patch and drag the seeds over the patch to grow your Crops. Once Crops are ready for harvesting, tap on the Crops and then drag the Sickle over the Crops to harvest them.If you have run out of vegetables or crops to grow, then you can always buy them from the Food Truck or Friends Chef Store.

Question: How do I plant a Apple Tree in my Backyard?
Answer: Hi Chef, To begin with tap on the Shop icon at the left bottom of the screen to open Shop UI. Under Backyard Tab select the Tree you want to plant and drag it to the Backyard. Once the placement is done,  tap on the green tick mark to complete planting the Tree. Once successfully placed the Apple will be ready to harvest after a specified time. You can always watch an Ad or spend Cash to speed up the harvest. Please note that a new Apple Tree can be harvested 3 times. After this Tree will have to be watered or revived by seeking help from your Friends.

Question: What do I need Coins for? What are the various options available to earn Coins?
Answer: Hi Chef,Coins are one of the most important currencies which will help you progress through the game. You will need Coins to buy new Plots, Appliances, Decors, Tables, Dish Mastery and more. You also need Coins to buy items from the Food Truck.There are several ways you can get Coins for your Restaurant.By serving Orders in your Restaurant. (Levelling up your Dish Mastery will enhance your Coin earning from Table Orders)By performing Food experiments in FoodlandOn completing Daily Tasks, Quests, and Chapters in Chef JournalBy Selling Dishes, Crops, and Exotic Items in the Chef StoreWinning Team ChestOn completing Catering OrdersSpin Wheel - Daily Login BonusWatching Video ads in Billboard next to SupermarketCoin earning can also be increased by Mastering dishes in Dish Mastery and using Coin Boosters.

Question: Can I remove Decor from the Restaurant and store it for later use?
Answer: Hi Chef, Yes, to store the existing Decor, long tap the Decor to be stored and tap on the box icon from the pop-up. Doing this will store your Decor for future use .

Question: Where are all my cooked Dishes stored?
Answer: Hi Chef, All the cooked Dishes and the Sub-Recipes will be stored in the Dish Storage unit which is at the top left corner of the Restaurant.

Question: How to cook a new recipe?
Answer: Hi Chef, Every now and then customers in your Restaurant request a new Recipe or Dish to be served. This is indicated in the Table order and in the Restaurant Order Board.In such cases, customers specifically ask for a new dish to be served from the Appliance shown. Here, you are expected to first place the Appliance if it's not installed in your Restaurant already. Once the required Appliance is installed, you will see requested Dishes marked as 'New'. All you have to do is find the right ingredients to cook the Dish and serve your customers. We recommend you work towards setting up the required Appliance to serve new Dishes as early as possible. Else there is a chance you may end up with quite a few players asking for new dishes in the Restaurant which may overwhelm you. Suggest always find ways to earn Coins faster in the game and be ready to place new Appliance as soon as a request comes up.

Question: What is Dish Mastery?
Answer: Dish Mastery is one of the ways in the game to improve your Coin earnings from Restaurant Orders. Mastering Dish helps you earn more Coins that are key to expand and grow your Restaurant as you level up. You will also earn Prestige Points with every Dish Upgrade.All Dish starts at Lvl 1 and earns you a certain amount of Coins when served in Restaurant. However, you can look at Upgrading or Mastering your Dish to the next level from Dish Mastery. In order to Upgrade a Dish, you have to collect the required number of Dish cards from various sources available in the game. The most common sources of Dish Cards are Chef Box. Click here for more info on earning Chef Cards.Mastering a Dish also improves the Strength of the Dish. Higher the Dish Strength, the higher will be the points you earn in your Chef Masters game.

Question: I just made an in-game purchase but it never came through. What can I do?
Answer: Hi Chef, Issue: You might have performed an in-game purchase and might not have received the benefits of this purchase in the game. Usually, the benefits of purchase should reflect in the game immediately. Sometimes, there can be a slight delay in the transactions getting through. In such cases, the status remains under the “Pending” or “Processing” state for a while. You may want to give it some time and check if the transaction status changes to a Complete or Done state. If you are still facing the issue, please write to us from in-game or mail at support@99games.in. Please share the GameID, purchase details, time with the receipt of purchase if possible. We will check this on our end and credit the missing benefits immediately.

Question: What are the benefits of Well in the Backyard?
Answer: Well is a watering feature in Star Chef 2 made available at Level 49. Once the Well is placed in the Backyard, you will be able to collect pails of water at regular intervals. The collected Pails of water can then be used to revive withered Trees and Bushes making them available for harvest. Make sure the Well is maintained regularly for uninterrupted collection of Pails of Water. Also, do upgrade the Well as soon as possible to increase both Pail Storage and the Pail generation rate.

Question: Can you help me recover my GameID?
Answer: Hi Chef, Please do write to us with any or all of the following information about your Restaurant that will help us recover your GameID. We will try to recover with GameID with the available info. Restaurant NamePlayer NameChef Team NameGame LevelNote: If you have linked your game to Facebook then all you have to do is login back with the same Facebook account in the game and your game progress and GameID will be restored.

Question: How do I log into Facebook from within Star Chef 2?
Answer: Hi Chef,Connecting your game to Facebook is really easy, just follow the steps as explained below:1. Click on the "Settings" icon2. Tap on the "Facebook Login" option and follow the on-screen instructions. To proceed, simply enter your Facebook Username and Password.You can also connect your game to Facebook by tapping the Chef Circle icon in the bottom right corner of the screen. Please refer the screenshots for instructions. Logging into a Facebook account ensures that your game is backed up on the cloud. This will be useful if you lose your game progress for some reason or if you buy a new device or want to continue enjoying your game on PC or Mac. Facebook login will also let you easily invite your Facebook friends to play Star Chef 2 and make the gameplay so much more fun!