From: jdowdal@wam.umd.edu (John Dowdal)
Subject: IBM is accepting internet mail again&new report form
Organization: University of Maryland, College Park
Date: Mon, 11 Jan 1993 23:19:07 GMT

I got this message today:

From 76711.610@compuserve.com Mon Jan 11 17:38:13 1993
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Date: 11 Jan 93 17:18:16 EST
From: IBM OS/2 defect support <76711.610@compuserve.com>
To: John Dowdal <jdowdal@wam.umd.edu>
Subject: ending internet support?
Message-Id: <930111221815_76711.610_DHJ92-9@CompuServe.COM>
Status: RO

John-

We do support Internet customers.  We only stopped supporting
them temporarily (about 10 days).  I am
sending you the new PROBLM.TXT file.  Please feel free to send
us all of your OS/2 defect related problems (one form per bug, please).
I see you also use our 800 number.  You can call them for virtually
any OS/2 question.  The only thing that neither of us support is beta code.

Regards,
Victor

Here is the new PROBLM.TXT file:

John,

Here is our latest report form, dated 1/4/93.

Submit an OS/2 Problem Report  ------

o<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
o<< THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
o<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Customers should use this form to report a suspected OS/2 DEFECT
to IBM support.

IBM employees should refer to the OS2DFECT FORUM in IBMPC for
instructions on how to report an OS/2 defect.

If you have How-to or other questions about OS/2, please refer to
these sources:
o    - The OS/2 on-line help and README.
o    - If you have a CompuServe id, you may submit an item to the
o     appropriate section within the forums under IBMOS2 (GO IBMOS2).
o    - Many bulletin board systems contain user forums where OS/2 users
o     share information and ideas on OS/2.


Please provide as much information as possible on your problem.
Feel free to add additional space, or remove sections of the form
that are not relevant to your problem.

CONTACT PERSON: __________________________________

PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be
FAX NUMBER:     (___) ___-____ x____     contacted between 8-5, M-F.

Note: Support will normally be handled electronically through
CompuServe mail. IBM may contact you via telephone if it
appears it will expedite resolution to the problem.

ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:


DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step
recreation scenario. Also, please include any fixes or work arounds
you may have already tried.






Enter any error messages that occur:

Select the appropriate answers by placing an "X" in the space indicated.
Can you recreate the problem?                      Y _   N _
Has the problem occurred on more than one system?  Y _   N _

OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 Version 2.0 .........:  _   CSD Level: _______
OS/2 Version 2.0 GRE......:  _   CSD Level: _______
OS/2 1.3 Standard Edition :  _   CSD Level: _______
OS/2 1.3 Extended Edition :  _   CSD Level: _______
NOTE - CSD = Corrective Service Diskette.
Use the SYSLEVEL command to determine, if unknown.

HARDWARE CONFIGURATION (provide as much as possible):
Brand and model of PC: ____________________________________
Microprocessor:   Intel _  Other (specify) _______________
o            Type:     286 _  386SX _  386 _  486SX _  486 _
o           Speed:   __ MHz
Total RAM ....:   __ MB
Disk drive ...: ____ MB    File System:   FAT _     HPFS _
o              Manufacturer: ___________________  Model # _______
o                     Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
Manufacturer and model # of disk controller: ________________________
Manufacturer, revision #, and date of System BIOS: __________________
Manufacturer and model # of video adapter: __________________________
Manufacturer and model # of display: ________________________________
Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
Diskette Drive A:  3 1/2" _  5 1/4" _
Diskette Drive B:  3 1/2" _  5 1/4" _
List other adapters installed:





TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap
display similar to the following, enter any of the register values that
you recorded:
SESSION TITLE: ___________________________________
TRAP____
AX=____   BX=____   CX=____   DX=____    BP= ____
SI=____   DI=____   DS=____   ES=____   FLG=____
CS=____   IP=____   SS=____   SP=____   MSW=____
CSLIM=____   SSLIM=___   DSLIM=___    ESLIM=____
CSACC=__     SSACC=__    DSACC=__     ESACC=__
ERRCD=____   ERLIM=____  ERACC=__



If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:
TRAP ____     ERRCD=____     ERACC=____    ERLIM=________
EAC=________  EBX=________   ECX=________  EDX=________
ESI=________  EDI=________   EBP=________  FLG=________
CS:EIP=____:________  CSACC=____   CSLIM=________
SS:ESP=____:________  SSACC=____   SSLIM=________
DS=____  DSACC=____  DSLIM=________  CR0=________
ES=____  ESACC=____  ESLIM=________  CR2=________
FS=____  FSACC=____  FSLIM=________
GS=____  GSACC=____  GSLIM=________
THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ##____:________ - ____:____.  _____, ____ ________
INTERNAL REVISION _.___,  __/__/__

PRINTER - If this is a printer problem, please provide the following:
Printer Vendor: __________________   Model ....: ________________
Driver Name ..: __________________   Port Used : ________________
Printer is attached to:   Local _    LAN Server _    Host _

COMMUNICATIONS MANAGER - If this is a problem with Communications
Manager, please provide answers in this section:
OS/2 Extended Services ............:  _   CSD Level: _______
OS/2 EE Communications Manager 1.3 :  _   CSD Level: _______
Describe your Communications Manager configuration (DFT, T-R, etc):



LOCAL AREA NETWORK - If this is a local area network problem, please
enter information about the lan involved.
LAN SERVER:
o    OS/2 LAN Server Version 1.3 : _   CSD Level: ________
o    OS/2 LAN Server 2.0 Entry ..: _   CSD Level: ________
o   OS/2 LAN Server 2.0 Advanced: _   CSD Level: ________
LAN REQUESTER:
o    LAN Server 2.0 Requester....: _   CSD Level: ________
o    OS/2 1.3 Requester..........: _   CSD Level: ________
DOS LAN REQUESTER
o    LS 2.0 Requester ...........: _   CSD Level: ________
o    OS/2 1.3 Requester .........: _   CSD Level: ________
o                     DOS Version: ____  DOS Vendor: _________________
Is the failing system a Domain Controller?  Y _    N _
Is the failing system an additional server? Y _    N _

DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please
enter information about the DataBase Manager problem below.
SQL Error Code ....: ________   Secondary Return Code: ________
Error occurs when database is being accessed as:
Stand Alone ......: Y _  N _
Requester (Client): Y _  N _
Database Server ..: Y _  N _
Using RDS ........: Y _  N _
Using LAN ........: Y _  N _
If the error is occurring at a requester, can the problem be recreated
at the server? .....: Y _  N _
Error occurs in which application?
Query Manager.....: _
CLI ..............: _  (Command Line Interface)
User Application..: _
If a trap has occurred, provide the SQLABEND results:



PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.
When you are ready to send this OS/2 Problem Report, send the form via
CISMAIL  to ---

Base problems   -   Base Support,     76711,610
ES/LS problems  -   ES/LS Support,    76711,611
(ES = IBM Extended Services, LS = IBM LAN Server)