From: kling@ics.uci.edu (Rob Kling)
Newsgroups: comp.groupware,comp.infosystems,comp.society.futures
Subject: Re: Article: Controversies about Computerized Work
Date: 24 Jul 92 15:45:33 GMT

File 5 of 5: (References)


                        Key Controversies About
               Computerization and White Collar Worklife

                    Rob Kling* and Charles Dunlop**
             *Department of Information & Computer Science
                  University of California at Irvine,
                         Irvine, CA 92717, USA
                           kling@ics.uci.edu

                      ** Department of Philosophy
                     University of Michigan - Flint
                            Flint, MI 48502

        =======================================================

                      July 24, 1992 --  Draft #2C

To appear: Computer-Human Interaction Ronald Baeker, John Buxton and
Jonathan Grudin (Ed.). Morgan-Kaufman, San Mateo, Ca. 1992.

[Copyright: Rob Kling, 1992]

        =======================================================

REFERENCES

Attewell, Paul. 1987. "The Deskilling Controversy." Work and Occupations.
   14(3):323-346.
Attewell, Paul. 1991. "Big Brother and the Sweatshop: Computer Surveillance
   in the Automated Office." in Dunlop and Kling.
Bikson, Tora & J.D. Eveland & Barbara A. Gutek. 1989. "Flexible Interactive
   Technologies for Multi-Person Tasks: Current Problems and Future
   Prospects." in  Olson, Pp. 89-112.
Bikson, Tora K. 1987. "Understanding the Implementation of Office
   Technology." in Kraut, Chapter 9, Pp. 155-176.
Blomberg, Jeanette. "The Variable Impact of Computer technologies on the
   Organization of Work," edited by Irene Greif. Chapter 28 (198x).
Braverman, Harry. 1974. Labor and Monopoly Capital. New York: Monthly
   Review Press.
Briefs, Ulrich, Claudio Ciborra and Leslie Schneider, eds. 1983. Systems
   Design for, with, and by the Users : Proceedings of the IFIP WG 9.1
   Working Conference on Systems Design for, with, and by the Users,
   Riva del Sol, Italy, 20-24 September 1982.  New York: North-Holland
   Pub. Co.
Bronsema, Gloria and Zuboff, Shoshana. 1984. "Expense Tracking at Tiger
   Creek" Harvard Business School Case 9-485-057).
Bullen, Christine and John Bennett. 1991.  Groupware in Practice: An
   Interpretation of Work Experience" in Dunlop and Kling.
Cabins, Lucius. 1990. The Making of a Bad Attitude. in Carlsson and Leger,
   Pp. 94-102.
Carlsson, Chris with Mark leger. 1990. Bad Attitude: The Processed World
   Anthology. New York: Verso.
Cash, James, W.  McFarland, James McKenney and Linda Applegate. 1992.
   Corporate Information Systems Management  3rd Ed.
Clement, Andrew and C.C. Gotlieb. 1987.  "Evolution of an Organizational
   Interface: The New Business Department at a Large Insurance Firm." ACM
   Transactions on Office Information Systems. 5(4)7):328-339.
Clement, Andrew. 1990.  "Computer Support for Cooperative Work: A Social
   Perspective on Empowering End Users." Proceedings of the Conference on
   Computer Supported Cooperative Work. Los Angeles Ca.
Clement, Andrew. 1984. "Electronic Management: New Technology of Workplace
   Surveillance." Proceedings, Canadian Information Processing Society
   Session 84, Calgary, Alberta. May 9-11:259-266.
Clement, Andrew. 1988. "Office Automation and the Technical Control of
   Information Workers." Chapter 11 in The Political Economy of
   Information. edited by Vincent Mosko and Janet Wasko. Madison,
   Wisconsin: University of Wisconsin Press.
Cockburn, Cynthia. 1988. Machinery of Dominance. Women, Work and Technical
   Knowhow. Boston, Ma: Northeastern University Press.
Danziger, James and Kenneth Kraemer. 1986. Computers and People: The Impacts
   of Computing on End Users in Organizations. New York: Columbia
   University Press.
Delgado, Alan. 1979. The Enormous File:  A Social History of the Office.
   London: John Murray.
Dunlop, Charles and Rob Kling. eds. 1991. Computerization and Controversy:
   Value Conflicts and Social Choices. San Diego: Academic Press.
Ehn, Pelle. 1989. "The Art and Science of Designing Computer Artifacts."
   Scandinavian Journal of Information Systems, August 1:21-42.
Ehn, Pelle. 1989. Work-Oriented Design of Computer Artifacts. Stockholm:
   Arbetslivcentrum 1988. US Edition: Hillsdale, New Jersey: Lawrence
   Erlbaum.
Ellis, Clarence Arthur and N. Naffah. 1987. Design of Office Information
   Systems. New York: Springer-Verlag.
Finholt, Tom and Lee Sproull. 1990. "Electronic Groups at Work."
   Organization Science. 1(1):41-64.
Forester, Tom. 1989. Computers in the Human Context: Information
   Technology, Productivity, and People, edited by Tom Forester.
   Cambridge, Ma: The MIT Press.
Forester, Tom. 1989. "The Myth of the Electronic Cottage." in Forester.
Galegher, Jolene, Robert Kraut and Carmen Egido, eds. 1990. Intellectual
   Teamwork: Social and Technological Foundations of Cooperative Work.
   Hillsdale, New Jersey: Lawrence Erlbaum Associates.
Garson, Barbara. 1988. Electronic Sweatshop: How Computers are Transforming
   the Office of the Future into the Factory of the Past. New York: Simon
   and Schuster.
Gasser, Les. 1986. "The Integration of Computing and Routine Work." ACM
   Transactions on Office Information Systems. 4(3):205-225.
George, Joey, Rob Kling and Suzanne Iacono. 1990. "The Role of Training and
   Support in Desktop Computing" in Desktop Information Technology:
   Organizational Worklife in the 1990s, edited by Kate M. Kaiser and
   Hans J. Oppeland.  Amsterdam: Elesevier/North Holland.
Gerson, Elihu M. & Susan Leigh Star. 1986. "Analyzing Due Process in the
   Workplace".  ACM Transactions on Office Information Systems.
   4(3):257-270
Giuliano, Vincent E. 1991. "The Mechanization of Work" in Dunlop and Kling.
Glenn, Evelyn, & Feldberg, Rosalyn. 1979. " Proletarianizing Clerical Work:
   Technology and Organizational Control in the Office." in Case Studies
   in the Labor Process,. edited by A. Zimbalist. New York: Monthly
   Review Press.
Greif, Irene. ed. 1988. Computer Supported Cooperative Work: A Book of
   Readings.
Grudin, Jonathan. 1989. "Why Groupware Applications Fail: Problems in Design
   and Evaluation." Office: Technology and People. 4(3):245-264.
Gutek, B., & Bikson, T. 1985. "Differential Experience of Men and Women in
   Computerized Offices." Sex Roles. 13:123-136.
Hiltz, Starr Roxanne and Murray Turoff. 1978.  The Network Nation:  Human
   Communication via Computer. Reading, Massachusetts: Addison-Wesley
   Publishing Company, Inc.
Hirschheim, Rudi. 1985. Office Automation: A Social and Organizational
   Perspective. New York: John Wiley.
Huws, Ursula, Werner Korte, and Simon Robinson. 1990. Telework: Towards the
   Elusive Office. New York: John Wiley.
Iacono, Suzanne and Rob Kling. 1987. "Changing Office Technologies and the
   Transformation of Clerical Jobs." Chapter 4 in  Technology and the
   Transformation of White Collar Work, edited by Robert Kraut. Lawrence
   Erlbaum and Associates.
Jewett, Tom and Rob Kling. 1990. "The Work Group Manager's Role in
   Developing Computing Infrastructure." Proceedings of the ACM
   Conference on Office Information Systems. Boston, Ma.
Kleiner, Art, ed. "The Health Hazards of Computers:  A Guide to  Worrying
   Intelligently." Whole Earth Review. (48):80-93.
Kling, Rob. 1990. "Social Analyses of Computing: Theoretical Perspectives in
   Recent Empirical Research." Computing Surveys. 12(1):61-110.
Kling, Rob. 1984. "Assimilating Social Values in Computer-based
   Technologies." Telecommunications Policy. (June):127-147.
Kling, Rob. 1987. "Computerization as an Ongoing Social and Political
   Process." in Computers and Democracy : A Scandinavian Challenge,
   edited by Gro Bjerknes, Pelle Ehn, Morten Kyng.  Brookfield, Vermont:
   Gower Pub.Co.
Kling, Rob. 1987. "Defining the Boundaries of Computing Across Complex
   Organizations." Critical Issues in Information Systems. edited by
   Richard Boland and Rudy Hirschheim. London: John Wiley.
Kling, Rob. 1990. "More Information, Better Jobs?: Occupational
   Stratification and Labor Market Segmentation in the United States'
   Information Labor Force." The Information Society 7(2):77-107.
Kling, Rob. 1991. "Computerization and Social Transformations." Science,
   Technology and Human Values. 16(3):342-367.
Kling, Rob. 1991. "Cooperation, Coordination and Control in
   Computer-Supported Work. Communications of the ACM. 34(12):83-88.
Kling, Rob. 1992. "Behind the Terminal: The Critical Role of Computing
   Infrastructure In Effective Information Systems' Development and Use."
   Chapter 10 in Challenges and Strategies for Research in Systems
   Development. edited by William Cotterman and James Senn. Pp. 153-201.
   New York: John Wiley.
Kling, Rob. 1992. "Reading 'All About' Computerization: How Genre
   Conventions Shape Social Analyses," in Directions in Advanced Computer
   Systems, 1990, edited by Doug Schuler. Norwood, NJ: Ablex Pub. Co.
Kling, Rob and Suzanne Iacono. 1984. "Computing as an Occasion for Social
   Control." Journal of Social Issues. 40(3): 77-96.
Kling, Rob and Suzanne Iacono. 1989. "Desktop Computerization and the
   Organization of Work." in Forester.
Kling, Rob and Suzanne Iacono. 1991. "Making the Computer Revolution" in
   Dunlop and Kling (Ed.).
Kling, Rob and Walt Scacchi. 1982. "The Web of Computing: Computer
   Technology as Social Organization."  Advances in Computers. vol. 21.
   New York: Academic Press.
Kraemer, Kenneth L., and John L. King. 1982.
   "Telecommunications-Transportation Substitution and Energy
   Productivity." Telecommunications Policy. Part I, 6(1):39-59, Part II,
   6(2):87-99.
Kraemer, Kenneth, L. and James Danziger. 1990. "Social Impacts: The Impact
   of Computer Technology on the Worklife of Information Workers. Social
   Science Computer Review. 8(4):592-613.
Kraemer, Kenneth L. and Allain Pinnsoneault. 1990. "Technology and Groups:
   Assessments of Empirical Research." Chapter  14 in Galegher, Kraut,
   and Egido.
Kraut, Robert E. 1987. "Predicting the Use of Technology:  The Case of
   Telework," in Kraut. Pp. 113-133.
Kraut, Robert, Susan Dumais, and Susan Koch. 1990. "Computerization,
   Productivity and Quality of Worklife." Communications of the ACM.
   32(2):220-238.
Kuhn, Sarah. 1989. "The Limits to Industrialization: Computer Software
   Development in a Large Commercial Bank." in Wood.
Kyng, Morton and Joan Greenbaum. 1991. Design at Work: Cooperative Work of
   Computer Systems. Hillsdale, NJ.: Lawrence Erlbaum.
Lepore, Stephen, Rob Kling, Suzanne Iacono, and Joey George. 1989.
   "Implementing Desktop Computing, Infrastructure, and Quality of
   Worklife."  Proceedings of the 10th Annual Conference on Information
   Systems. Boston, MA: December.
Levering, Robert. 1988. A Great Place to Work: What Makes Some Employers So
   Good (and Most So Bad). New York: Random House.
Mills, Harlan D., Richard C. Linger, and Alan R. Hevner. 1986. Principles of
   Information Systems Analysis and Design. Orlando: Academic Press.
Morton, M. S. (Ed). 1991. The Corporation of the 1990's: Information
   Technology and Organizational Transformation. New York, Oxford
   University Press.
Mouritsen, Jan and Niels Bjorn-Anderson. 1991. "Understanding Third Wave
   Information Systems," in Dunlop and Kling.
Noble, David F. 1984. Forces of Production: A Social History of Industrial
   Automation. New York: Knopf.
Olson, Margrethe H. 1983. "Remote Office Work: Changing Work Patterns in
   Space and Time." Communications of the ACM. 26( 3):182-187.
Olson, Margrethe H. 1989. "Work at Home for Computer Professionals: Current
   Attitudes and Future Prospects." ACM Transaction on Information
   Systems 7(4):317-338.
Olson, Margrethe H., ed. 1989. Technological Support For Work Group
   Collaboration. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
Orlikowski, Wanda. 1991. "Integrated Information Environment or Matrix of
   Control?  The Contradictory Implications of Information Technology."
   Accounting, Management and Information Technology 1(1):9-42.
Perrolle, Judith. 1986. "Intellectual Assembly Lines: The Rationalization of
   Managerial, Professional and Technical Work."  Computers and the
   Social Sciences. 2(3):111-122.
Schneider, Leslie & Claudio Ciborra. 1983. "Technology Bargaining in
   Norway."  in Systems Design For, With, and by the Users : Proceedings
   of the IFIP WG 9.1 Working Conference on Systems Design For, With, and
   by the Users, Riva del Sol, Italy, 20-24 September 1982. edited by U.
   Briefs, C. Ciborra, L. Schneider  New York: North-Holland Pub. Co.
Schor, Juliet. 1991. The Overworked American : The Unexpected Decline of
   Leisure.  New York, N.Y.: Basic Books.
Shaiken, Harley. 1986. Work Transformed:  Automation and Labor in the
   Computer Age. Lexington, Massachusetts: Lexington Books.
Shulman, Arthur D. Robyn Penman, and David Sless. 1990.  "Putting
   Information Technology in its Place: Organizational Communication and
   the Human Infrastructure." Pp. 155-192,  in Applied Social Psychology
   in Organizational Settings, edited by John S. Caroll. Hillsdale, N.J.:
   Lawrence Erlbaum.
Sproull, Lee and Sara Kiesler. 1991. Connections: New Ways of Working in the
   Networked Organization. Cambridge, Mass.: MIT Press.
Starbuck, William H. and Jane Webster. "When is Play Productive."
   Accounting, Management and Information Technology 1(1):71-90.
Stromberg, Ann Helton and  Shirley Harkess. 1988. Women Working: Theories
   and Facts in Perspective. 2nd ed.  Mountain View, Ca.: Mayfield Pub
   Co.
Tracy, Diane. 1990. "This State May Be Penny-Wise, But it Sure Looks Pound
   Foolish." Wall Street Journal. April 9:B1.
Turoff, Murray and Roxanne Hiltz. 1983. "Working at Home or Living in the
   Office." Pp. 719-725. Information Processing, 1983: Proceedings of
   the IFIP 9th World Congress, Paris France. September 1983. New York:
   North Holland.
Vitalari, Nicholas and Alladi Venkatesh. 1987. "In-home Computing Services
   and Information Services, A Twenty Year Analysis of the Technology
   and Its Impacts." Telecommunications Policy:65-81.
Walton, Richard. E. Up and Running: Integrating Information Technology and
   the Organization. Boston, Ma. Harvard Business School Press.
Weekley, Thomas L. 1983. "Workers, Unions, and Industrial Robotics".
   Annals,  American Academy of Political and Social Sciences.
   470:146-151.
Whyte, William F., Melville Dalton, Donald Roy, Leonard Sayles, and
   Associates. 1955. Money and Motivation: An Analysis of Incentives in
   Industry. New York: Harper and Rowe.
Winner, Langdon. 1992. "Silicon Valley Mystery House" in Variations on a
   Theme Park: The New American City and the End of Public Space. edited
   by Michael Sorkin.
Winograd, Terry. 1988. "A Language/action Perspective on the Design of
   Cooperative Work."  Human-Computer Interaction 3:1 (1987--88), 3-30.
   Reprinted in Irene Greif, ed. Computer-Supported Cooperative Work: A
   Book of Readings, San Mateo, California: Morgan-Kaufmann.
   1988:623-653.
Wood, Stephen. 1989. "The Transformation of Work, in The Transformation of
   Work: Skill, Flexibility and the Labour Process. edited by Stephen
   Wood. London: Unwin Hyman.
Yates, JoAnne. 1989. Control through Communication: The Rise of System in
   American Management. Baltimore: Johns Hopkins University Press.
Zuboff, Shoshana. 1988. In the Age of the Smart Machine: The Future of Work
   and Power.  New York: Basic Books.
Zuboff, Shoshana. 1991. "Informate the Enterprise." National Forum.
   Summer:3-7.