Newsgroups: bit.listserv.cwis-l
Date:         Tue, 5 Jan 1993 11:49:52 -0600
From:         Tamara Iversen <tji@NWU.EDU>
Subject:      Re: CWIS Support Staffing
Comments: To: "Campus-Wide Information Systems" <CWIS-L@WUVMD.Wustl.Edu>

I have been on vacation for a while, but here is my respons.  Sorry it
comes so late.  NU has a CWIS that supports about 13000 students and 4500
staff/faculty.

>The University of Wisconsin--Eau Claire is beginning to plan
>the implementation of a CWIS for student, faculty and
>administrative use.  Staffing and support issues are of
>major concern, since we anticipate that system operation
>will become the responsibility of computer center personnel.
>We would appreciate answers to any of the following
>questions.  I'll summarize the responses on CWIS-L.  Please
>respond via direct e-mail to RRICHMON@CNSVAX.UWEC.EDU.
>
>1)   What software platform are you using as the basis for
>     your CWIS? (eg. Gopher, VideoText, ...)

Gopher
>
>2)   Who is responsible for administering, maintaining and
>     providing training/support services for your CWIS?
>     (Faculty/academic staff members, clerical staff,
>     students?)

First it was the library and library staff with the help of 3 students.
Now it has been moved to the Computing Center.  I am the manager, and there
are four students working for me.  We also have a steering committee and
other people from the computing center involved in the technical parts of
the development.

>3)   What specific tasks are assigned to the individual(s)
>     responsible for your CWIS?

That is a question that would take too long to answer, but my job consists
of collecting information, making sure information stays updated, training
new providers of information, marketing to users and suppliers, setting
agendas for the Steering Committee, budget requests, identifying needs for
development, collecting and analyzing statistics for the people interested
in those things, making sure my students have work and do it right, etc.

>4)   Roughly how many personnel hours (per week) are devoted
>     to maintenance and administration of your CWIS?

100 hours per week. (not counting the work done in the various offices that
supply us with information.

>5)   How many people are assigned to administer support and
>     maintain your CWIS?

me, a Gopher technical person, and two who work on my machine, 4 students,
a team of 4 who work on development, a steering commitee of 12 officers and
deans of the university besides myself, and a few others.  It becomes a
giant over time.  :)

>6)   Has the staffing level increased, decreased, or
>     remained constant following the initial implementation
>     of your CWIS?

So far the staffing level in our office has remained somewhat stable, but
there is a need to grow in our third year.  We are also getting better at
involving more people on a partial basis, so as to use our resources
better.

I hope this helps, and I look forward to seing any results, if there were
enough answers to make it interesting to post.

Best,
Tamara Iversen, NUInfo/ACNS  *|* Wind, Waves, etc. are breakdowns in the
Northwestern University      *|* face of  the commitment to getting
2129 N. Campus Drive         *|* from here to there.  But they are the
Evanston, IL 60208           *|* conditions for sailing - not something
Phone: (708) 491-4420        *|* to be gotten rid of, but something to be
Fax: (708) 491-3824          *|* danced with.
e-mail: tji@nwu.edu
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU