From: fheitkamp@desire.wright.edu
Newsgroups: comp.sys.amiga.advocacy,comp.sys.amiga.misc
Subject: Re: Byte A4000/A3000T-040 Review
Date: 28 Dec 92 06:31:04 EST
Organization:  Wright State University 

In article <1992Dec28.004411.11737@serval.net.wsu.edu>, boutwell@beta.tricity.wsu.edu (Scott Boutwell) writes:
> In article <1hjpouINN43b@gap.caltech.edu> andrey@cco.caltech.edu (Andre T. Yew) writes:
>>tmc@spartan.ac.BrockU.CA (Tim Ciceran) writes:
>>
>>>Dislikes:
>>
>>> o CBM forbids internal expansion by owners
>>
>>	A very workable solution to this is to find a dealer
>>who is more understanding of the user than C= apparently
>>is, who is willing to honor your warranty despite your
>>admission that you did open your computer.  Either that

	Yeah, it's called "trust"  Evidently, you are to trust C= when
	you buy an Amiga, but them trusting you is optional.

>>or lie through your teeth.  It is incredibly stupid and
>>backwards for C= to void warranties because you told them
>>you opened up your computer (mine was an A3000).  It is
>>even more incredulous when they show you how to open up
>>your computer and install all sorts of peripherals
>>without any sort of disclaimer.
>>
>>	As for going to my closest dealer and having them 
>>open it for me, mine is 25 miles away, how about yours?

	My dealer is ~25 miles away also.  They have been pretty good
	about everything so far.  Funny thing is, they complain about
	Commodore's dealer service as much as I complain about 
	Commodore business practices.  Don't get me wrong, it's not an
	everyday thing, it's just that there's plenty of room for
	improvment.

>>
>>--Andre
>>
>>-- 
>>             Andre Yew andrey@cco.caltech.edu (131.215.139.2)
> 
> I was wondering when someone would address this issue...  Byte hit the
> nail right on the Head with this one.  Commodore should really listen to
> this one.  Alot of us don't have access to a Authorized service center in
> our town.  Closest Authorized service center is 100+ miles from the
> Tri-Cities.  The Cost of shipping a system and insuring it to have things
> put in the system is rediculous.  Let's face it Commodore needs to quit
> being so restrictive with their warranties.  If you are going to waranty
> something then do it.  Gold service you say is available.  But what if you

	Question about Gold Service:  When you sign up for Gold Service,
	you are asked about the peripherials inside your machine.  So if
	you have your dealer put in an expansion board or two, after telling
	GS that there are none inside, what will they do if you call in for
	service and they find the machine is "modified"?

> decide not to purchase it when it is time to reapply for it.  You no
> longer have any coverage on your system.  And you will have to find a
> Service center to repair your system.  Commodore needs to work out
> something with the Affiliate Dealers for cheaper training of people to
> become authorized to work on these things.  If someone has a better idea I
> would like to hear it.  This is the only thing that I can think of that
> will solve this problem.

	Commodore could start by realizing that they are a company
	providing service and products to customers.  They then need to 
	realize that these customers don't have to buy their product, but
	must be convinco buy based on superior product/service.ice.  I
	think C= embracing this fundamental idea would be a good start.
	:-)


> 
> Scott Boutwell
> 
> ---SAB
> 
Fred Heitkamp  ** I am just kidding, really.  Not an organization **
Newsgroups: comp.sys.amiga.advocacy