From: leonard@qiclab.scn.rain.com (Leonard Erickson)
Newsgroups: comp.sys.tandy
Subject: Re: The answers to many Tandy questions.
Date: 18 Dec 92 22:20:24 GMT
Article-I.D.: qiclab.1992Dec18.222024.19236
Reply-To: Leonard.Erickson@f51.n105.z1.fidonet.org
Organization: SCN Research/Qic Laboratories of Tigard, Oregon.

jma1128@zeus.tamu.edu (Jason) writes:

>I have been watching this newsgroup for about a year now, and I have to admit
>there are many more questions about the products than I thought there would be.
>Personally, I work for Radio Shack, and see that there seems to be one thing
>many people on this newsgroup do not seem to either think about, or even
>consider. I have seen many requests for system disks, deskmate disks, manuals,
>etc. The answer to this is very easy. Go to your local Radio Shack - there are
>6600 nationwide. You can go in and ask about the items that you need and,
>believe it or not, we can greatly help you - no matter how old the machine.
>Yes, we can even order items for the TRS-80 Model 1 - and at very affordable
>prices I might add. If you go in and tell them about your problems (in this
>example we'll suppose you have no system disk for lets say a 1000 SX) is
>you tell us your problem, we can order the product for you, and if you even
>talk to some people, if they have a copy in the store they will copy it for you
>if you simply buy the disks. There is even a way through America-Online that
>you can get product updates from Tandy HQ in Ft. Worth. 

>I leave now, just reminding all of you that if you have a problem, try the guys
>at Radio Shack, we can help. That's what has made us the best in America.

Sad to say, the above is *not* true. I gave up trying to get a replacement
keytop for my Tandy "enhanced keyboard". The salesman kept telling me "they
are out of stock". They couldn't get a mounting bracket mentioned in my TL/3
manual. I could go on...

Basicly, since they turned they Computer Centers into "Business Centers" 
it has become virtually *impossible* for a non-business user to get anything
that isn't a stock item, listed in a catalog. The salesmen are *not* 
interested. 

Tandy has *always* had a *bad* rep when it came to support. But I used to
be able to tell people that you could get good support if you cultivated
the salemen. Now, that doesn't even work.

Oh yeah, at my last job, one of the folks in purchasing mentioned what
happened when he decided to try going thru Tandy for something. (There'd
been a guy from one of the Computer Centers trying to get us to do 
business with them for quite some time.) 

He called the guy, couldn't get a hold of him, so he left a message to
call back about an order. When 2 *days* went by with no callback, he
ordered from someone else and told his staff to not even bother passing
calls from the Tandy guy back to him.

I'm sorry, but the majority of Tandy staff remind me of Lily Tomlin's
old routine: "We don't care, we don't have to. We're the Phone Company."

-- 
Leonard Erickson		      leonard@qiclab.scn.rain.com
CIS: [70465,203]			 70465.203@compuserve.com
FIDO:   1:105/51	 Leonard.Erickson@f51.n105.z1.fidonet.org
(The CIS & Fido addresses are preferred)
Newsgroups: comp.sys.tandy