From: "quarterdeck canada" <quarterdeck.canada@canrem.com>
Subject: desqview-x and pc/tcp
Reply-To: "quarterdeck canada" <quarterdeck.canada@canrem.com>
Organization: Canada Remote Systems
Distribution: comp
Date: 17 Dec 92 19:39:34 EST

FJ>This may be a FAQ, but I'm trying to install DVX on a PC running PC/TCP
FJ>2.1.
FJ>When I try to run the setup it gives me the "PCTCP Network Error". I have
FJ>ifcust.sys and ipcust.sys loaded in in config.sys file, but I still get
FJ>this error.

Here are some steps to use when troubleshooting problems with getting
DESQview/X Simple Setup / Network to work with the default FTP Software
PC/TCP configuration.  This note presumes that you already have your
network card working with PCTCP.  If you have not done so, you will want
to choose an appropriate PC/TCP kernel, assign an interrupt request
level (IRQ) to your network card, choose an internet address, and so on.
Refer to the PCTCP documentation for more advice on this.

Note that this information is designed to help resolve problems that
result in this error message:

                      - PCTCP Network Error -

  Setup is unable to properly access FTP's TCP/IP services.  This
  indicates one of several possible configuration errors.  Please check
  for one of the following conditions:

     Improper IFCUST.SYS / IPCUST.SYS driver installation.
     Invalid configuration of the local host address.
     Invalid configuration of the local host name.
     Mismatch of the local host information and information
      in the local host table or on the network name server.

Note that this error message, in our experience, has never been wrong.

1) The first thing to check is the TCP host table.  It may be necessary
   for the localhost entry to be THE FIRST LINE OF THE HOST TABLE.

   123.45.6.78   mymachine localhost alias otheralias yetanotheralias

   Note that "mymachine" above is the host name, and not the userid.
   Note that the word "localhost" must be the first entry after the
   hostname if there are any aliases appended after the hostname.
   Sometimes putting

   127.0.0.1     loopback localhost

   has been seen to solve the problem as well in some cases.  Sometimes
   the exact same line has been seen to CAUSE the problem too.  Ain't
   the software business grand?

   Run DVX Setup.  If everything proceeds without the above error
   message, you should be able to proceed with remote computing as
   described in the Network Setup chapter of the DESQview Network
   Manager manual.

2) If you are using a version of PC/TCP previous to version 2.1, proceed
   immediately to Step 3.  In the pctcp.ini file (found in your PCTCP
   directory), there is a section called [pctcp general].  In this
   section, there is a line that says

   use-old-init-scheme=

   Make sure that this option is set on by appending "yes" (no quotes)
   to the end of this line.

3) Make sure that your CONFIG.SYS file contains the following lines:

   DEVICE=c:\pctcp\ipcust.sys
   DEVICE=c:\pctcp\ifcust.sys

   (If these IFCUST.SYS and IPCUST.SYS are in different directories,
   change the paths above accordingly.)

   Change to the PCTCP directory.  Check the IPCUST.SYS and IFCUST.SYS
   drivers for the proper path to the hosttable, proper internet
   addresses, and so on.

   To find out the current settings, type the following commands.

   ipconfig ipcust.sys show
   ifconfig ifcust.sys show

   If you are using a board-specific driver, IFCUST.SYS may have a
   different file name.  Use the device driver name equivalent to your
   kernel -- for example, DP839EB.SYS, if your kernel is DP839EB.EXE.

   The important pieces of information are the machines's internet address,
   its hostname, the userid, the location of the local host table, and the
   domain name.  Replace the items in square brackets below with the
   appropriate information.

   ifconfig ifcust.sys [internet address]

   ipconfig ipcust.sys userid [username]
   ipconfig ipcust.sys hostname [hostname]
   ipconfig ipcust.sys domain [domainname]
   ipconfig ipcust.sys hosttable [pathname-of-hosttable]

   If any changes are needed, reboot after they've been made.

(Continued in the next message)
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