From: sandres@synopsys.com
Newsgroups: misc.jobs.offered,biz.jobs.offered,misc.jobs.offered.entry
Subject: Applications Engineer,  Front Line Services, 8/16/92
Date: 1 Sep 92 00:20:03 GMT
Reply-To: sandres@synopsys.com
Organization: Synopsys Inc.
Originator: wyle@ciao


1. Role and Responsibility

This position is chartered with:

Customer Support

o Providing world class customer support, primarily via telephone, email, and
  fax.

o Supporting the customer on-site when issues can not be resolved at Synopsys
  HQ

Knowledge Dissemination

o Leveraging knowledge to the field and customer base by writing technical
  application notes which capture more than point solutions (notes 
  which address a more general audience)
o Teaching Field Applications Engineers and Front Line Engineers how to use
  jspecific aspects of the Synopsys tool suite
o Serve as consultant to FAE and FLS personnel

Product Servicability

o Drive product usability within Synopsys by identifying problems that are
  encountered by a significant part of our customer base
o Contribute substantially to the monthly Customer Voice report

	- identify key product problems and notify appropriate 
	  R&D/Marketing groups

	- identify key customer sites with problems and notify 
  	  appropriate FAE's

o Attend Core Team meetings where it makes sense to drive and track
  servicability


Success in the job during the first year will be measured in terms of:

o Demonstrated mastery over the entire Synopsys tool suite (simulation and
  synthesis)
o Ability to convey thoughts and capture knowledge both in written and verbal
  format
o Analytical capabilities necessary to identify key customer issues 
o The energy and enthusiasm to drive and track product improvement issues
  throughout Synopsys
o Closing calls in a timely and high quality manner
o High degree of dedication and energy to ensure total customer satisfaction
o Dedication to continually improving/perfecting our customer support system
o Ability to tackle tough technical issues in a logical, consistent, and timely
  manner


The Applications Engineer position will report to the Manager of the Hotline.


2. Professional Background and Experience

The most appropriate candidates will have:

#	ASIC design experience via previous work 
#	Significant work with a variety of CAD tools 
	(Synopsys, Cadence, Mentor, Viewlogic)
#	MSEE & 2 years of work experience or BSEE & 3 years of work experience
#	Knowledge in hardware description languages (VHDL/Verilog)
#	Supported customers in other jobs


3. Personal Qualities

Desired personal attributes include:

#	Outstanding written and verbal communications skills
#	Very strong team player.  This should be clearly evident in personality.
#	Strongly motivated to help people
#	Motivated by quality and excellence in all work
#	Strong interest in learning and growing
#	Leadership potential 


4. Notes

Some travel is required.


Find out more about what Synopsys has to offer you.  Send your machine
readable resume to sandres@synopsys.com.  He can handle ASCII, and most
macintosh(tm) enclosure formats (MS-Word, etc.)

Postal mail should be sent to:

   Stephan Andres
   Synopsys Inc.
   700 E. Middlefield Rd.
   Mountain View, CA 94043.

   or FAX your resume to: (415)965-8637.
-----------------------
UNIX is a registered trademark of Bell Laboratories, Inc.
Apple Macintosh is probably a registered trademark of Apple Computer Inc.

Synopsys is an equal opportunity employer.
Synopsys is an affirmative action employer.

-- 
Stephan Andres
Synopsys Inc.
700 E. Middlefield Rd.         (415) 965 8637 (fax)
Mountain View, CA  94043-4033
sandres@synopsys.com
Newsgroups: misc.jobs.offered