From: s37732v@snakemail.hut.fi (Markus Juhani Aalto)
Subject: Re: ProDraw + A4000 = :-(
Organization: Helsinki University of Technology, Finland
Date: Wed, 18 Nov 1992 08:15:09 GMT

In article <1992Nov18.031030.6187@cbnews.cb.att.com> itch@cbnews.cb.att.com (richard.m.brack) writes:

   I don't know how others generally feel about Gold Disk but I'm not too
   excited at the moment.  If you haven't heard ProDraw crashes on the
   A4000.  Are there any developer types out there that have tried to run
   it on a non-4000 machine running 3.0?  Just wondering what happened.

Not me!

   Me: And that will have to be purchased?

   GD: Oh, I really don't know.

They usually have bugfixes released (and this sound like one) free
after every major release as PPage 3.0 and PDraw 3.0 were. But
they might be adding support for AGA chips and because of that it
may cost you.

   Me: Do you have some sort of time interval?

   GD: ProPage, by the end of the year.

   Me: No, ProDraw.

   GD: Oh, ProDraw, I haven't heard anything about that.


   At this point I basically gave up - said thanks, and hung up.  The guy
   on the phone didn't seem very willing to offer information.  He didn't
   sound very imformed either.  I was hoping to hear something like "Oh, we've
   got that fixed and will be sending fixes out to those who need them"
   or something similar.  Next VERSION???  I'm not looking for any more
   features or anything, just something that works!  BTW, it sounds like
   ProPage broke too...

I think they have something wrong with their programmers. They seem to
do lot of code which doesn't work in new OS (or even new patches).

It broke in 1MB chip machines. I broke after a new 1.3 patch etc...

For example that 1MB chip thing shouldn't affect programs if they
are well written.

   Well, instead of complaining to the guy on the phone, who probably really
   couldn't do anything anyway, I'm going to write a letter to Gold Disk.
   I don't expect to get anything out of it but I want to let someone know
   how some of the users feel (at least me anyway).  If anyone has any comments
   they would like to add I would be glad to include them in my letter.  I may
   include this post, I guess it depends if I get any responses or not...

Write a nice (don't complain too much) letter telling your problems and
they propably will listen to you. Complaining too much isn't likely to
help you at all.

I have got decent support from them after few letters I wrote to them.

   BTW, I'm not out to get Gold Disk or anything.  I'm just a bit upset at
   basically wasting my money...

I tested PPage3.0 a while ago and decided not to upgrade because there
seemed to be a bug with non-interlanced PAL resolution with 
fonts missing line or two from the top. It made text look very bad.

Is this bug fixed yet? Anybody know?

   Thanks!


   Rich... 
   -- 
   { the itchman cometh   /-/         _          i don't want to be your angel }
   { itch@cbnews.att.com /-/        _|_|_          i want to be your witch!    }
   { att!cbnews!itch \-\/-/         ( * )tch                 -yello            }
   {                  \/\/           /^\                                       }
--


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*         Markus Aalto              | Helsinki University of Technology  *
*                                   |                                    *
*  EMail: s37732v@vipunen.hut.fi    | Faculty of Electric Engineering    *
*  Fax:   358-0-8746991 (Sometimes) |                                    *
*                                   | Undergraduate in Computer Science  *
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