From: altfeld@daffy.tmc.edu (John Altfeld)
Newsgroups: misc.jobs.offered
Subject: Tech Sup't Analyst, Inference, @ Los Angeles, CA
Keywords: Expert Systems!
Date: 30 Dec 92 23:10:39 GMT
Distribution: usa
Organization: Inference Corporation


This is a notice of a new position open at INFERENCE CORPORATION.
I am providing sufficient detail to reduce initial response VOLUME!

Position:	Associate Technical Support Analyst, 1st Line.
Start Date:	February 1, 1992
Salary Range:	To be discussed, based-on... etc, generally low 30K's.

INFERENCE's headquarters are located in El Segundo, California
(Los Angeles)

INFERENCE CORPORATION is a software development company with several
major commercial expert system software products released on many
major platforms.  Our product history, market research, and current
plan reflect major growth and increased market share.

The Technical Support Department will have one opening beginning
in February and almost certainly another to begin most likely in May,
1993.  We have a line-up of extremely talented people here who do a
substantial amount of programming for both our customers and on in-
house projects.  This is the kind of supportive and creative environ-
ment that fosters an enormous amount of personal development and
knowledge acquisition.

RESPONSIBILITIES:

The position will be for 1st-line support.  First line will be handling
many of the incoming calls, much of the technical research taken on
to solve those problems, and also some QA (test installs, etc) from
out of development.  Product Support at Inference Corporation is
taken very seriously by all of our other departments, and because
of the nature of our products and our customers, it requires a large
amount of technical prowess (in addition to the communicative skills
discussed below), and a background programming in various environments,
in order for you to flourish here.  


REQUIRED BACKGROUND/SKILLS:

A technical background in Computer/Information Sciences is a MUST, as
is some experience in Customer Support or Service.

You MUST be presently permitted to work legally in this country, and
living in (or willing to move to) the greater Los Angeles area.

You must have a 'healthy' percentage of the following skills/ assets:
(I.E. DO NOT RESPOND if you don't have/ can't show at least 5 of:)

*	BA/BS/MS in CompSci or CompEng/ OR/ BA/BS IS + 2yr Experience
	  in some form of Technical Support)
*	C/UNIX  (VARIOUS architectures to include Sun4 & HP)
*	LISP, or at least the principles behind it.
*	UNIX & NOVELL NETWORKS.
*	PC/WINDOWS/DOS
*	X-Window/Xview/Motif/Openwindows or at least *some* UNIX GUI
*	Excellent Interpersonal Skills (written & spoken)
*	Interests to include Problem Solving.  All of the Analysts here,
	  at all different levels, share this common interest.  It also
	  helps us improve our knowledge & skills.
*	A balance between enjoying helping customers (the right way) and
	  solving problems by yourself or with a team.  We do all of that.
	  And no, "JE NE SAIS QUOI" would not be part of the job description,
	  but it will definitely come across during an interview... 	


NOT REQUIRED BUT WOULD BE A MAJOR PLUS:

* 	AI background of some kind (expert systems / fuzzy-logic).  All of
	Inference's products are Expert Systems shells of various kinds.
	If you know ART-IM or CLIPS *well*, that would be *EXCELLENT*.
*	QA/Test-Installation Experience
*	Direct experience in a TS Dep't for a software dev. Co/Corp.
*	An offbeat sense of humor and (according to the others here...)
	  a proven affinity for EITHER:  Monty Python or Dave Barry.

INFERENCE CORPORATION is an Equal Opportunity employer.
We offer a Major Medical/Dental/Vision health plan with various options,
liberal vacation and various other benefits.  INFERENCE offers very
competitive salaries and happens to be a really NEAT place to work.

As to NEW GRADUATES:  We will consider your resumes, but PLEASE do not send
your resume if you have no experience either in AI -or- Technical Support.
We'll treat that as a REQUIREMENT for all you new graduates out there.  Either
of those will minimize your learning curve, as would INDUSTRY experience.

Please send resume & salary history by any of the following methods:

EMAIL:	apply-support@inference.com  (ASCII Only, please, NO POSTSCRIPT)

MAIL:	Lead First-Line Analyst
	Technical Support
	Inference Corporation
	550 North Continental Blvd.
	El Segundo, CA  90245

FAX:	(310) 322-3431,  Attn: Lead First-Line Analyst
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