From: billp@ncsa.uiuc.edu (Bill Pottenger)
Subject: Technical Support/Customer Service/Systems Management Expert from DEC
Originator: billp@consult.ncsa.uiuc.edu
Organization: Nat'l Ctr for Supercomp App (NCSA) @ University of Illinois
Date: Thu, 24 Dec 1992 16:02:42 GMT

                       THOMAS W. TODD
                              
                    406 West Ells Avenue
                 Champaign, Illinois  61820
                        (217)351-7586


OBJECTIVE:

To advance my career in a position of technical support,
system management, or network administraton with a dynamic
organization which will value my broad technical background
and experience.

EXPERIENCE:

Digital Equipment Corporation, Champaign, Illinois - June,
1980 - present

Software Specialist, March, 1990 - present:

*  Provide software and hardware technical support to the
   Chicago Services sales team.
*  Duties include needs analysis, product selection and
   configuration, proposal creation and management, and
   demonstration setup and delivery.
*  Deliver consulting services including software
   installation and startup, operations support, and
   remedial service to our customers.
*  Design and manage the local area network of VAX/VMS
   computers, UNIX RISC workstations, and Macintosh and IBM
   personal computers in the Champaign office, integrating
   them with Digital's worldwide network.
*  Expertise areas include VMS and UNIX system and
   applications software, local and wide area
   internetworking, and PC/workstation applications and
   integration.
*  Completed Digital's "Focused Technical College" training
   for OSF/1 and UNIX.
*  Received Digital's "TEAM 100" award for my contributions
   to the Government, Education, and Medical sales unit in
   my first year of eligibility.

Senior Customer Services Engineer, March, 1983 - March 1990:

*  Provided hardware and software support across DEC's
   entire product range, as well as selected equipment from
   other vendors.
*  Specialty areas included VAX hardware and software (VMS
   and Ultrix), communications, and networking (DECnet and
   TCP/IP).
*  Performed software installations for the above operating
   systems, as well as supplied on-site remedial software
   support.
*  Provided first-line technical support for other customer
   service engineers in the district.
*  Managed internal technical  projects for the local office
   and district.
*  Prepared and presented seminars to other engineers as
   needed.
*  Gave technical support to sales representatives to aid in
   their efforts when requested.
*  Assumed the duties of Unit Manager during his/her
   absence.
*  Contributed in our combined effort to win a Service
   Excellence award in 1984, and DECservice Awards for
   Customer Satisfaction for the years 1985 - 1988.

Field Service Engineer, June, 1980 - March, 1983:

*  Account Representative for LCG mainframe and large VAX
   systems, providing remedial and preventive maintenance.
*  Serviced PDP11 systems, personal computers, and terminals
   on an as-needed basis.  
*  Directly responsible for service at our three largest 
   customers on the University of
   Illinois campus.
*  Contributed in our combined effort to win Service
   Excellence awards in 1981 and 1982, and DECservice Awards
   for Customer Satisfaction in 1980 and 1983.

MARTEC Associates, Arlington Heights, Illinois  May, 1978 -
June 1980

Sales Engineer:

*  Sold a variety of electrical and electronic components
   and instruments for a distributor/manufacturer's
   representative firm throughout an assigned geographical
   territory.
*  Provided technical support to customers on
   instrumentation and electronic training systems.
*  Represented the firm during national sales meetings for
   Meloy Labs, Metrix Instruments, MTS Systems, and E & L
   Instruments.
*  Assisted in seminars and trade shows to prospective
   customers.

EDUCATION:

Numerous training programs on hardware, software, marketing,
and personal development conducted by Digital Equipment
Corporation

PARKLAND COLLEGE - Champaign, Illinois
C Programming and other general interest courses.

ILLINOIS CENTRAL COLLEGE - East Peoria, Illinois
Associate in Applied Science, Engineering Electronics
Technology.

REFERENCES:

Available upon request

***

Replies accepted either directly to the above address/phone number, to
71470.2333@compuserve.com, or to billp@ncsa.uiuc.edu (I will forward as
directed).

Thank you.
Bill Pottenger (posting for Tom Todd)