From: dunbar@boulder.Colorado.EDU (S Dunbar)
Subject: Re: Bad experience on Malaysia Airlines
Organization: University of Colorado, Boulder
Date: 20 Nov 92 03:14:05 GMT

ravi@cae.wisc.edu (Vijayaraghavan Ravi) writes:

>In article <1eeoalINNl9v@uwm.edu> mahadeva@point.cs.uwm.edu (Aruna Mahadevan) writes:
>>
>>Hello,
>>
>>I travelled to India from California during the month of October on
>>Malaysia Airlines.  I had heard a lot about the *EXCELLENT* service on
>>Malaysia and Singapore Airlines, but my experience was just the
>>opposite.  The flight leaving from LA was delayed by almost 2 hours and
>>no explanation was given.  Subsequently, all connecting flights were
>>delayed by 1.5 to 2 hours with no explanations.  When I asked them at LA
>>about my Hotel reservation in Kuala Lumpur, they were very rude.  As for
>>the food, it looked like they had scraped off all the leftovers from the
>>First Class and Business Class meals for us Coach class passengers.  The
>>rice was dry, the vegetables weren't good, and we had the same food all
>>through!  
>>
>>We landed at Kuala Lumpur a few hours later than scheduled, had to wait
>>to get the transit visa from immigration and then get our hotel rooms.
>>We were given vouchers for the transportation to/from the hotel and for
>>breakfast.  There was a long line for taxis and there was this guy who
>>kept sending off people from the back of the queue in the taxis that
>>arrived.  So, after waiting around for a couple of hours, we decided to
>>grab the first taxi that came along since there was no queue system
>>anyway.  At the hotel, the manager claimed that he didn't have rooms and
>>asked us to pay $10 for the taxi to take us to another hotel.  We
>>refused to pay and demanded separate rooms for the three of us that had
>>reserved our tickets individually.  After a while of trying to extract
>>money from us, he relented and gave us rooms.  By this time, it was
>>already 3 am and our onward flight was at 9am.  So we barely got 4 hours
>>sleep.  
>>
>>The seat I had was very close to the business class.  I am a non-smoker
>>and cannot stand smoke.  I had asked for a seat in the non-smoking
>>section and was given this particular seat which was close to the
>>smoking section of the Business Class.  When I complained about the
>>smoke, I was moved to another seat - this time right next to the
>>toilets!  I also gave them a written complaint about the smoke but things
>>were not any better on the return journey.
>>
>>I have travelled by Air India before and found the service and food to
>>be much better than this!  It's been a while but I think the flights
>>were on time when I travelled on Air India last.
>>
>>Aruna
>>

>I have an even more interesting story to tell about Malaysian Airlines.
>It took us 4 days to go from LA to Madras. Five hour delay at LA,
>With a days delay at Hawaii, 10 hour  unscheduled stop over
>at Kuala Lumpur and a five hour delay  at Penang.
>The authorities at Kuala Lumpur are rude and treat you badly. 

>THe service throughout was pathetic and they were discourteous. I
>would strongly recommend that people dont travel by Malaysian Airlines.
>The first time I travelled I didnt have any problems, but last
>december it was pathetic. Spent 6 days of my 25 days vacation at
>the Airports and in the aircraft. Ill elaborate on this later
>when I have time.


i would write the ombudsman at conde nast traveler the airlines owes you both something
good,free upgrade or something

scott
>--Shivakumar
 
Scott\      /\/\  /|email: dunbar@boulder.colorado.edu
  /***\  /\/*/**\/*|Department of Molecular, Cellular, and Developmental Biology
 /  /\ \/**\/    \ |University of Colorado at Boulder, Boulder, CO  80309-0347
Newsgroups: rec.travel