From: dgalvin@uoft02.utoledo.edu (Dan Galvin)
Newsgroups: rec.arts.disney
Subject: Re: Praise for Disney Associates!(another)
Date: 29 Dec 92 15:33:19 EST
Organization: University of Toledo / Recreation

In article <1992Dec28.150243.7072@gw.wmich.edu>, 91babik@gw.wmich.edu (Lisamarie Gemma Babik) writes:
<STUFF DELETED>
> The people at the store were absolutely wonderful.
> The associates at this store were so nice and polite, even though it 
> was the day after Christmas and they had a zillion people waiting in
> lines!  I have nothing but praise for them!
> ____________Lisamarie Gemma Babik__91babik@gw.wmich.edu________________
Funny how most people look for the negative or try to catch things wrong... On
my last visit to WDW I saw a few things that I was not too impressed with, like
employees smoking in accessable areas on the outside balconies at the
Contemporary, and some mis information about the Magic Kingdom Club one hour
access before the park opens.  But then I looked at the HUNDREDS of times
throughout my visit( that lasted a week) that people went SO far out of their
way to help me.  I don't know how many bus drivers showed endless patience in
driving us around and picking us up in the rain, ahead of the pickup point. 
Also when the Epcot Center was closing, we were able to go on two more rides,
because of the employees' care in seeing us run to catch "just one more thing
we missed".  After I left the park, I remembered a porcelin carousel horse that
I wanted to buy, but didn't have a chance.  I called the mail order
(407-363-6200) number and talked to a very helpful person.  I basically had no
idea how to describe the item I wanted, among so many others.  Well she called
all the shops, and then connected me to a lady at one of the shops who walked
through the store until she found what I wanted.  Then the item was shipped to
me.  They said it would be a couple weeks.  I pleaded to rush the item, and the
lady said she would see what she could do.  Well a few days later my travel
plans changed, so I wanted them to ship the item to a different address.  Wel
did I have the order number?  well no I didn't save it I am sorry.  Well it
took awhile, but she got the information and tried to track it down.. believe
it or not, my request to hurry the order resulted in it being sent the NEXT
day!  I was very impressed.  But of course Disney level of service is no less
than expected to be excelent.  I went to our local Disney Store in Franklin
Park Mall, Toledo, and all I had was 3 guessable sizes for 2 nephews and a
niece.  Well being a 29 year old bachelor didn't help, so the cast associate
really went out of her way and helped me find some outfits for all the kids. 
They actually all fit too!
So I think that endless stories can be told about level of service.  I am still
hoping to take the service seminar in the future, if our travel budget is ever
restored.
         
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No Need to ask... He's a Pool Operator
------- What Sade really meant to say
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Dan Galvin ==========> DGALVIN@uoft02.utoledo.edu
University of Toledo <==> Office of Recreation
RCR0003@uoft01.bitnet / as427@Cleveland.Freenet.edu / 
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