From: info-mac-request@SUMEX-AIM.STANFORD.EDU (The Moderators)
Newsgroups: comp.sys.mac.digest
Subject: Info-Mac Digest V10 #211
Date: 2 Sep 92 23:43:17 GMT
Reply-To: Info-Mac@sumex-aim.stanford.edu
Distribution: world
Organization: The Internet


Info-Mac Digest             Wed,  2 Sep 92       Volume 10 : Issue 211

Today's Topics:

      [*] Quicktime: Not-the-Waltons.hqx
      4 MB SIMM Prices
      4MB SIMM Prices (R) (2 msgs)
      Annual servicing of Macs (A)
      AppleTalk Remote Access
      Backup software and hardware (Q)
      Changing How Insert Date Works in Word 5.0 (Q)
      Envelopes in Word 5.0
      Extensions Manager 1.7
      Extensions Manager 1.7 (Q)
      French PeeCee Conversion (R)
      GIFConverter 2.3b1 problem
      Human Interface (C)
      HyperCard XCMD AppleTalk (Q)
      IMPORTANT MPW C 3.2.3 NOTICE
      Info-Mac Digest V10 #207
      Info needed on *.AU file format ...
      LabVIEW
      Mac-like Internet access via modem (A)
      MacEKG (C)
      Mac Tools & Norton (C)
      My Life with Norton Revealed! Exclusive Photos Inside!
      Mystat?(Q)
      PBs & Large Screen Projecto
      Postscript on a LaserJet
      Printing windows in think pascal (Q)
      Problem with Digital Pathworks on Mac SE
      QM-L information? (Q)
      RPC's (A)
      Screwy resources (Q)
      Sharing phone lines with fax (r)
      StuffIt Expander vs. UnStuffit Deluxe (Q)
      System 7 window views
      Tech Note 318
      tech support group
      Tech support mailing list
      Tutorial for new Mac Users
      window
      ZTerm vs. 19,200 baud (A)

The Info-Mac newsgroup is moderated by Bill Lipa.

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----------------------------------------------------------------------

Date: Wed, 2 Sep 92 0:04:57 PDT
From: Rosebud <schwim@CS.Stanford.EDU>
Subject: [*] Quicktime: Not-the-Waltons.hqx

	I found this qt movie at ftp.apple.com in /pub/pugh/quicktime.
I downloaded it as macbinary and converted it with mcvert to binhex (1.6
megs binhexed, 1.2 mb file).  Since qt doesn't compress to well and I'm at
2400 baud for the next three weeks, I didn't compress it (savings on unix
compress was under 1%).  If it's a problem, you may want to convert it.
	This is the now famous Simpsons scene responding to Bush's
snub.  It shows Bush's "more like the Walton's and less like the
Simpsons" line and Bart's "waiting for the depression to end" retort.
	Enjoy!

			- Larry

[Archived as /info-mac/art/qt/not-the-waltons.hqx; 1635K]

------------------------------

Date: Wed, 2 Sep 1992 13:50:38 GMT
From: denbeste@enigma.bgsu.edu (William C DenBesten)
Subject: 4 MB SIMM Prices

info-mac-request@SUMEX-AIM.STANFORD.EDU (The Moderators) writes:
>
> A few weeks ago someone posted a note to the digest saying that he had
> purchased 4MB SIMMS for the MAC at $89.67 each from a company called Chip
> Merchant. I'm wondering if anyone else knows anything about this company,
> where it's located and how can reach them; I'm not able to get in touch with
> the original post-er. Also write if you know of even better or similar
pricing
> elsewhere.
>                                                       --Greg Hinson
>
Look in the back of MacUser, MacWeek, MacWorld, etc. for their ad.  Their
phone number is 800-426-6375.  They can ocasionally be a bit of a pain to
deal with, but they have always treated me fairly.

I have bought a couple of hundred simms from them.  I have never been able to
beat their price on a regular basis.  They do have a lifetime warranty
on their chips.  I really like the convienence of knowing that all the simms
that I have purchased are either apple or Chip Merchant.
--
William C. DenBesten is denbeste@bgsu.edu or denbesten@bgsuopie.bitnet

------------------------------

Date: Wed, 2 Sep 92 08:48:54 EDT
From: Andrew E. Scheck <aes@aplcomm.jhuapl.edu>
Subject: 4MB SIMM Prices (R)

The Chip Merchant ad is in MacWeek

9541 Ridgehaven Ct.
Suite A
San Diego, CA 92123

(800) 426-6375 orders
(619) 268-4774 info

they take VISA & MC

I purchased my 4M SIMMs back when the best price (theirs) was $125. When I
upgraded to a Quadra 700 and the chips didn't fit quite right, they sent me a
new set as soon as I sent the others back. These fit perfectly. They also had
the best price for VRAM at the time when I ordered six of them. They will
keep my business.

Andy Scheck

------------------------------

Date: 02 Sep 1992 07:48:06 -0700
From: Brad_Stone@byu.edu (Brad Stone)
Subject: 4MB SIMM Prices (R)

> few weeks ago someone posted a note to the digest saying that he had
>purchased 4MB SIMMS for the MAC at $89.67 each from a company called Chip
>Merchant. I'm wondering if anyone else knows anything about this company,
>where it's located and how can reach them.

  I purchased some 4MB SIMMS from the Chip Merchant two months ago.  I
needed them for a big project I was working on.  When they arrived, I
installed them and started up my Mac.  The Mac gave a funny chime sound
(RAM problem), rebooted and started up just fine.  It worked for about an
hour and then my Mac crashed.  After that the Mac always booted up to a
chime sound.

  I checked to make sure the SIMMS were all installed correctly and making
good contact, and of course used a ground strap when installing them, but
the chips refused to work.  I called the Chip Merchant and explained my
problem and they told me I had done everything right, and that the SIMMS
were bad.  They didn't sound like this was uncommon for them.  I then
talked to a lady to arrange for replacement SIMMS who was very rude, so I
cancelled my order and bought them elsewhere, this time with no problems.

  I hope you have better luck with the Chip Merchant.

     - Brad Stone
       Computing Support Coordinator
       Brigham Young University

Brad_Stone@byu.edu

Disclaimer:
  I have no affiliation with the Chip Merchant other than being an
UNsatisfied customer.

------------------------------

Date: Wed, 2 Sep 1992 08:16:31 -0400
From: Dave Cohn [703] 818-4516 <cohn@europa.eng.gtefsd.com>
Subject: Annual servicing of Macs (A)

John,

For what it's worth, I bought a 128K Mac in 1984.  It was converted to a Mac+
in 1986 by a dealer in Denver.  From 1986 to 1988 I lived in Brussels and ran
it off a transformer, so it ran for 2 years at 50Hz instead of 60.  I
upgraded the memory to 4MB in 1990, and installed a Brainstorm Accelerator in
1992.

Other than the upgrade in '86, the only time it has seen a service shop was
in '89, when the power supply died, which I understand is a not particularly
rare occurrence.  The only maintenance that I normally perform on it is
cleaning accumulated gunk off of the roller wheels in the mouse when the
cursor motion gets jerky, and cleaning the screen when it gets dirty.  If you
live in a particularly dusty environment you might need to do more, but it
seems to me that "an annual tune-up" is nothing more than a simple way for a
dealer to extract money from your wallet for nothing.

Of course, I could come home today to find that due to a lack of annual tune-
ups, my trusty Mac has fallen to pieces while I sit here at work typing this,
but if I do, I'll be sure to let you know.

Good luck,

Dave Cohn

------------------------------

Date: Wed, 2 Sep 1992 16:24:47 +0000
From: tungy@vax.cs.hscsyr.edu (Yuming Tung)
Subject: AppleTalk Remote Access

A while ago, I saw a report on a news column of a networking magazine,
saying there is a new device available, which can have AppleTalk Remote
Access software  loaded and be put into the AppleTalk network to replace
the host Macintosh computer. However, I can't find that piece of
information any more. Could somebody there let me know if you know the same
or similar solutions. Thanks.


Yuming Tung (tungy@vax.cs.hscsyr.edu)
SUNY Health Science Center
Computer Services Department
750 E. Adams Street
Syracuse, NY 13210
(315) 464-5426

------------------------------

Date: Wed, 02 Sep 1992 09:47:45 EDT
From: besko@dasher.nscl.msu.edu
Subject: Backup software and hardware (Q)

What methods are currently being used to do an image backup of hard disks on
Macintoshes?  We are looking for something that does not require much
preperation of the disk before doing a complete restore.  Does anyone have
any comments or suggestions?  Has anyone used any optical drives for backups?
What about the Bernoulli Transportable?

Thanks for the help.

Lisa Besko
Michigan State University
Cyclotron Lab

------------------------------

Date: Wed, 02 Sep 92 12:30:35 -0400
From: "Keith E Gatling" <kgatling@mailbox.syr.edu>
Subject: Changing How Insert Date Works in Word 5.0 (Q)

I seem to recall (although I could be mistaken) someone telling how to change
the "Date" command in the INSERT menu of Word 5.0 so that it puts in the
insertion date instead of an updating one, and I don't see it anywhere in the
manual.  Could whoever it was who told before please be so kind as to tell us
again.

Thanks!

keg

* Keith E Gatling                                  kgatling@mailbox.syr.edu *

------------------------------

Date: Wed, 2 Sep 1992 13:07:55 -0800
From: Scott Allen Gruby <sgruby@jarthur.Claremont.EDU>
Subject: Envelopes in Word 5.0

I have been playing around with Word 5.0a trying to set up envelopes for
some people. When I go to the Page Setup and choose Envelope-Center Fed,
and rotated and then try to preview/work with the document, it doesn't work
properly. The top of the envelope is cut off.

Has anyone else experienced this problem? Is this a bug? I haven't checked
the manuals yet, but I don't think I should have to look in the manuals for
this.

*** If you respond by direct email, I may use your response in a summary or
in email to other people who request the information. ***

Thanks.

Scott Gruby
sgruby@jarthur.claremont.edu

------------------------------

Date: Wed, 02 Sep 92 13:45:29 EST
From: Murph Sewall <SEWALL@UCONNVM.UCONN.EDU>
Subject: Extensions Manager 1.7

On 09/02/92 you said:
>I saw your note announcing Extensions Manager 1.7 and I tried to retrieve
>it (I had to get it from the mirror at wuarchive.wustl.edu, but I assume
>it's identical to the infomac copy). When I opened the .sit file with
>Stuffit Deluxe 2.0 and tried to unstuff it, I got a warning that file 'EM
>Extension' was compressed with a method that Stuffit Deluxe can't handle.
>Stuffit Classic gave the same message. Am I being silly or did you in fact
>use an incompatible version of Stuffit?

Not silly, just out-of-date.  I picked that up from Apple's "hacks"
directory.  Apple has been using Deluxe 3 format since June '92.  Until
you have a chance to update to Deluxe 3.0.2, you can use

info-mac/util/stuffit-expander-101.hqx to expand current .sit files.

------------------------------

Date: Tue, 1 Sep 92 21:44:38 PDT
From: jbthoo@ucdavis.edu ( John Thoo )
Subject: Extensions Manager 1.7 (Q)


Hello, folks!

I just installed EM1.7, and noticed that now (unlike with EM1.6)
*everything* in my Apple Menu Items folder appears in EM's list.

Why is this?  And should I worry about it?
Can I remove items like my Compact Pro alias from EM's list?
Should I remove items like my Compact Pro alias from EM's list?

Thanks for your help.

--John.
<jb2@math.ucdavis.edu>

------------------------------

Date: Wed, 2 Sep 1992 17:04 CST
From: "Robert E. Front" <T121267@twncu865.ncu.edu.tw>
Subject: French PeeCee Conversion (R)

On Tue, 01 Sep 92 18:10:56 Keith E Gatling
<kgatling@mailbox.syr.edu> writes:

> Here's a possible solution [for] lost or mangled accented
> characters. One trick I use when I'm converting stuff from
> one format (usually mainframe) to Mac is to put certain
> homemade codes in places where I might want to do a certain
> type of global replace...
>      1.  Do a global replace of ^p^p (or ^p ^p) to @2@ (my
>          personal code for double return.

>      2.  Do a global replace of ^p to space.

>      3.  Do a global replace of @2@ to ^p (or ^p^p).

> Now what does this have to do with your friend's problem?..
> use something akin to the same trick. Globally change all
> instances of accented character 1 to @1@, character 2 to
> @2@, character 3 to @3@, ad nauseum, and then transfer the
> file to Mac format.  Then once it's on the Mac, globally
> change @1@ to accented character 1 and so on...

I've received several responses to my inquiry which offer similar
suggestions so I thought I'd post a reply which seems to
greatly simplify the matter (given the appropriate software, and
given these suggestions work; I haven't tested them out myself.
Seems appropriate to post as it probably falls into the FAQ
category and may prove helpful to lots of readers ;-)

r o b e r t
_____________________ French PeeCee Conversion ________________

>> From: GAUTHIER%frcict81.bitnet@TWNMOE10.EDU.TW
>> Subject: PC->Mac Transfer

>> If the PC doc was done under DOS and Word 5,Word 4/5 on Mac
>> will do the trick. Same for Wordperfect, use Wordperfect on
>> the Mac,it will do the conversion. You can also use Macwrite
>> II and the Claris translators, or even Nissus and the XTND
>> set(available by ftp from Apple)

>> You can use Maclink translators (with the proper european
>> modules) or if the document is plain text Applefile Exchange

>> Under Windows and Word for Windows, it would be best to re-save
>> the document with the Mac option on a PC.

>> All this requires you have a FDHD drive and a utility like
>> DosMounter,Access PC,...On the Mac or a utility like MacDos
>> on the PC to read/write disks from the other platform.

>> R. Gauthier
>> Univ. Toulouse-le Mirail
>> France

 ------------------------------ eof

------------------------------

Date: Wed, 2 Sep 1992 11:37:38 -0500
From: jmueller@usc.pppl.gov (Jim Mueller)
Subject: GIFConverter 2.3b1 problem

Sez RICHARD LIM in Info-Mac Digest V10 #210

>Also I wonder if anybody has noticed a bug in GIFConverter 2.3b1 (I think
>there are a few but this is the one I'm most interested in): basically, I
>can't get it to run at all on a IIfx with a 19" Supermac color monitor.  It
>just says "a program error has occurred" and quits

Yep. I get that too on a Mac II ci with a standard Apple 13" RGB. On a PB
170 it started, but crashed when I tried to open a GIF.

I fired off a note to Kevin Mitchell about it a few days ago, wherein I
speculated that maybe GIFConverter 2.3b1 _REQUIRES_ the presence of
QuickTime to even run. Hmmmm.

Jim Mueller, MacShaman (Ha!) jmueller@usc.pppl.gov

------------------------------

Date: Wed,  2 Sep 92 11:08:47 PDT
From: "Peter Jorgensen" <PJORGENSEN%COLGATEU.BITNET@Forsythe.Stanford.EDU>
Subject: Human Interface (C)

Received: from COLGATEU.BITNET by COLGATEU.BITNET (PMDF #3157 ) id
 <01GOB8H6782C91W09X@COLGATEU.BITNET>; Wed, 2 Sep 1992 14:10:41 EDT
Date: 02 Sep 1992 14:10:41 -0400 (EDT)
From: Peter Jorgensen <PJORGENSEN@COLGATEU.BITNET>
Subject: Re: Human Interface (C)
To: infomac: ;
Message-id: <01GOB8H6782E91W09X@COLGATEU.BITNET>
X-Envelope-to: info-mac@sumex-aim.stanford.edu
X-VMS-To: in%"infomac"
MIME-version: 1.0
Content-transfer-encoding: 7BIT

Wade Williams writes

>Zooming a window so that part of it does not appear on the screen is in no
>way in keeping with the Human Interface Guidelines.

Unless, of course, the user manually sized the window thusly, and is zooming
back to the user-state. Minor point, I know.

Peter Jorgensen - Colgate University Research & Instructional Computing Spec.
		- Mac/DOS/VMS consultant, PMDF Postmaster, HyperTalker

------------------------------

Date: 02 Sep 92 00:25 GMT
From: KEE@AppleLink.Apple.COM (Kagi Engineering Inc, K Nethery,PAS)
Subject: HyperCard XCMD AppleTalk (Q)

Does anyone know of example source code for a HyperCard XFCN or XCMD that
implements an AppleTalk socket listener (DDP Read)?

Kee Nethery
Radiant Enterprises Inc.
kee@applelink.apple.com


------------------------------

Date: 28 Aug 92 22:36:54 GMT
From: rickf@apple.com (Rick Fleischman)
Subject: IMPORTANT MPW C 3.2.3 NOTICE

IMPORTANT MPW C 3.2.3 NOTICE:
 ----------------------------

We have discovered a significant code generation bug in the
MPW C v. 3.2.3 compiler that was recently shipped as part of
"Latest MPW" on E.T.O. #8 and as part of the MPW v. 3.2.3
product family.  You should NOT use this version of the C
compiler for your development work.

We are working to quickly correct the problems in the
MPW C v. 3.2.3 compiler.  Until we can send out an interim
or final fix to this problem, we would recommend that you use
an earlier final version of the MPW C compiler:
--MPW C v. 3.2, or
--MPW C v. 3.2.2, which was only distributed on E.T.O. #7.
  It can be found in the following location:
  "E.T.O. #7:Tools - Objects:MPW:Latest MPW:MPW:Tools:C"

Information on interim and final fixes to this problem will
be posted to this board early next week.  An interim and/or
final fix to this problem will be mailed directly to all
customers affected at no additional charge.

We apologize for any inconvenience this may have caused.
We are commited to keeping you updated on problems such as
this and providing solutions in a timely manner.

Thank you for your continued interest in MPW.

Apple Computer, Inc.

------------------------------

Date: Wed, 2 Sep 1992 19:20:59 GMT
From: moynihan@venice.sedd.trw.com (Bill Moynihan)
Subject: Info-Mac Digest V10 #207

In article <9208282150.AA27855@SUMEX-AIM.Stanford.EDU>
Info-Mac@sumex-aim.stanford.edu writes:
>
>Date: Fri, 28 Aug 92 12:12:16 EDT
>From: Tony Silva <tsilva@sparky.aaec.com>
>Subject: Can a Mac+ picture tube be used in a MacClassic? (Q)
>
>We have a MacClassic whose picture tube was cracked accidentally. We
>also have a broken Mac+ which we have been using for spare parts. My
>question is: can I just take the picture tube from the Mac+ and
>install it in the MacClassic?
>
>The connectors seem compatible.  The good Mac+ tube has the following
>numbers on its label:
>
>       YK1000
>       159-0019-D
>       E37984
>       TYPE90912
>
>The label on the cracked MacClassic tube is identical except for an
>"H" suffix in the second number: 159-0019-H.
>
>Any pointers will be greatly appreciated.
>
>Tony Silva, Atlantic Aerospace Elec. Corp., (617)890-4200, tsilva@aaec.com
Tony,

You are in luck! A CRT & Yolk assembly for a Mac Plus and a
Classic are the same. Swap away but be sure to discharge to tube
prior to changing.
--
Bill Moynihan (moynihan@venice.sedd.trw.com)

------------------------------

Date: Wed, 2 Sep 92 18:52:47 EST
From: clone@alliant.snu.ac.kr
Subject: Info needed on *.AU file format ...

Dear Netter ...

Here is an another FAQ -I believe- about "*.au" file formats...
Many sound files I can FTP from Internet have the extension of
".au" and that seems audio file.
But the Mac software SoundEdit(tm) cannnot recognize them PROPERLY.

*  Why the SoundEdit show two waves on the screen with "*.au" files ?
** How can I listen to them with my Mac ?

Any comments on the file-structure or public-domain software would be
very helpful to me.

Thanks for reading me and in advance.

Sincerely Rhee Hwan-Seok
Seoul KOREA

e-mail : clone@alliant.snu.ac.kr

------------------------------

Date: Wed, 2 Sep 92 16:35:33 EDT
From: Info-LabVIEW List Maintainer <info-labview-request@pica.army.mil>
Subject: LabVIEW

The other day, I wrote:
>michael.odonnell@who.cc.trincoll.edu writes:
>>Does anyone have experience using Macs for data acquisition in science
>>teaching labs?  I am trying to get as much info as possible, and am
>>starting with no experience in this area.
[...]
>And since I've mentioned the Info-LabVIEW list twice now (once by
>name, and once by inference), let me plug it briefly:
>
>Info-LabVIEW is an Internet mailing list, which has been established
>as a source of information for users of (or anyone just interested in)
>National Instruments' LabVIEW package. Questions may be emailed to
><info-labview@pica.army.mil>. Administrative matters (eg subscription or
>deletion requests) go to me at <info-labview-request@pica.army.mil>. The
>list is a simple remailer, so questions and answers go out as quickly
>as they are received, minimizing turnaround time, etc.

I needed to add some info to this: If you've interested in buying LabVIEW,
you need to get in touch with National Instruments directly. You can call
them toll-free in Austin, TX at 1-800-IEEE-488 or at 1-512-794-0100. They'll
be glad to help. The Info-LabVIEW mailing list is in no way associated with
NI, except in much the same way that Info-Mac is associated with Apple
Computer
(ie, that employees of NI read the Info-LabVIEW list, and employees of Apple
read Info-Mac).

		 Tom Coradeschi, Info-LabVIEW List Maintainer
		     <info-labview-request@pica.army.mil>

------------------------------

Date: Wed, 2 Sep 92 14:17:47 EDT(-0400)
From: ed@titipu.meta.com (Edward Reid)
Subject: Mac-like Internet access via modem (A)

If you want full Internet services, such as Telnet and interactive FTP, read
the other advice which has been posted.

If you want email and news and the ability to retrieve files remotely, while
using an excellent Mac interface, consider uAccess.  It's a top-notch email
and
news program for the individual user.  You do all reading and writing locally
on your Mac, and uAccess dials your server to exchange mail and news, so you
don't tie up a phone line while working.  The Mac interface is one of the best
that I have seen in any application.

Cons?  Being a commercial product, uAccess cannot compete with shareware on
price alone.  You don't have FTP access, although email FTP servers on the
Internet allow you to retrieve files anyway.  And you need a UUCP connection;
as with the other protocols, you may have to do some looking to avoid paying
for a commercial UUCP server.

For a detailed electronic brochure, send email to info@ice.com.

Edward Reid  (8*}>
  eel:   ed@titipu.meta.com  or  nosc.mil!titipu.meta.com!ed
  snail: PO Box 378/Greensboro FL 32330

------------------------------

Date: Wed, 2 Sep 92 08:48:07 CDT
From: wadew@mail.auburn.edu (Wade Williams)
Subject: MacEKG (C)

As of yet, I'm unconvinced at the usefulness of MacEKG.

We've used it to diagnose one machine - it failed.  To be fair, Apple's
TechStep never came up with a consistent answer either.  That's shows you
just how screwed up the logic board of that machine was.

Since then, we haven't had a machine go bad to test.  But, my initial
impression is that MacEKG is more concerned with impressing you with flashy
graphics rather than running an extensive suite of diagnostics.

If anyone has experienced wonderful results with MacEKG I'd love to hear
about it. :)

Wade Williams
Academic Computing Services, Auburn University
wadew@mail.auburn.edu

------------------------------

Date: Wed, 2 Sep 92 8:15:02 cdt
From: "Duckenfield,Paul" <DUCKENFI@AC.GRIN.EDU>
Subject: Mac Tools & Norton (C)


	I have routinely used MacTools and Norton to repair blown disks for
several years now and it has taught me one thing- that neither program is
perfect. This includes the most recent incarnations of these two programs
(v2.0). I have seen Norton & MacTools run through a disk happily repairing
things that they think are wrong. However, upon reboot, I have found that
disks
have been completely trashed. This has happened with both products. I have
also
found that both products are very successful at recovering blown disks- often
where the other has failed. For that reason, I use both.

	My personal preference is MacTools, but that is only because it
includes the backup program that I also use routinely, one that isn't supplied
by Norton. I do not use the anti-virus program provided with MacTools-
Disinfectant is far superior in my mind. If you have to routinely recover bad
disks, I recommend both programs. They both work and complement each other
very
well. This whole discussion about which is better reminds me of the PC Wars
that wage over whether an Apple ][ is better than a PC or if a Mac is better
than both of them (which of course it is, or else you wouldn't be reading
this!).

Paul Duckenfield                      User Services Specialist
DUCKENFI@AC.GRIN.EDU                  Grinnell College Computer Services

------------------------------

Date: Wed, 02 Sep 92 06:21:30 EDT
From: Pat Pruyne <LRE@CORNELLA.cit.cornell.edu>
Subject: My Life with Norton Revealed! Exclusive Photos Inside!

It's true, I've lived with Norton for years.  I have lived most of my Maclife
with Norton and learned a lot from him.  I can't imagine living without him.
The scandal is that I paid to live with him...and I would pay again!
m

Seriously folks,  I appreciate the supreme frustration of hardware/software
failure or user futz-up that results in lost files.  Over the years I have
given support to dozens of users and Norton Utilities for the Mac has
earned its place on my 'must-have' list of software many times over.

The only problems I ever had with it was with the old version of SpeedDisk.
I had crashes in the middle of an Optimization that resulted in a few files
with unrecoverable scrambled B-tree catalogues.

Missing from the flames directed at Norton was any comments about tech
support.  My experience has been that any of the few problems I've had and
some charmingly naive questions I've had were professionally dispatched by
Symantec/Norton p.d.q..

Finally (I hope), the bundling of Symantec's Utilities for the Macintosh with
Norton's Utilities for the Macintosh represents a significant increase in the
value of the package and a savings overall.

I can't compare it with the latest version of MacTools but I agree with the
comment that utilities such as N.U.M. are more alike than different.

For those experiencing problems with FileSaver; 1.) Check to see that it is
turned on, and 2.) there is a known conflict with AutoDoubler versions prior
to v1.0.7.

I have no affiliation with Symantec/Norton except that Peter Norton and I
both got our B.A.'s from Reed College seperated by several years.  My
generation of alumni would never wear a tie that way, if at all.

Truly yours,
Pat Pruyne

------------------------------

Date: Tue, 1 Sep 1992 22:30 CDT
From: PETER GINGISS <ENGLAD@Jetson.UH.EDU>
Subject: Mystat?(Q)

MacWorld (October) reviewed Excel and in the Review mentioned a program called
"Mystat" for $14.95 or so.  Does anyone know where to find this program?  It
is
put out by Course Technology.  Thanks in advance.
Thanks in advance.

------------------------------

Date: 2 Sep 92 08:28:09 U
From: "Tom Scott" <tom_scott@qmrelay.mail.cornell.edu>
Subject: PBs & Large Screen Projecto

     PBs & Large Screen Projectors
I think I heard some vapor a few months ago about Apple integrating video
circuitry into the PowerBooks that would support large screen projection
devices,  without the need of a 3rd party adaptor (like Envisio's).  I'm
looking at this type of setup for a portable presentation system.  All I've
been seeing recently is built-in video for standard size screens.  Anyone
know if what I heard was actually announced and is still vaporware, or if my
brain is becoming vaporware?  ;-)

Tom Scott, Cornell University, Carpenter Hall Annex, Ithaca, NY  14853
E-Mail:  Tom_Scott@qmrelay.mail.cornell.edu

------------------------------

Date: 2 Sep 92 08:32:57 U
From: "Tom Scott" <tom_scott@qmrelay.mail.cornell.edu>
Subject: Postscript on a LaserJet

      Postscript on a LaserJet
This is probably a FAQ, but here goes.....

One of my offices recently received a donation of a Hewlett-Packard LaserJet
II printer.  They're putting it in one of the student engineering
organizations' office, and they want to network it with a couple of Macs that
are in that office.  What is the most efficient/most cost-effective method for
doing this?

I'll need an AppleTalk-interface board with additional memory and a
PostScript cartridge.  I remember a company named Governor Computer Products,
that had something that might accomplish this, but last time I looked at that
info was almost two years ago.  I'd like to get more up-to-date info on this
company or other companies that people have dealt with that will allow me to
make my LJ II AppleTalk/Postscript-ready.  TIA.  :-)

Tom Scott, Cornell University, Carpenter Hall Annex, Ithaca, NY  14853
E-Mail:  Tom_Scott@qmrelay.mail.cornell.edu

------------------------------

Date: Tue, 01 Sep 1992 09:26:08 CDT
From: "Read my MIPS, No New VAXes - George Bush after sniffing Halon..."
<jorge@VAX1.Bemidji.MSUS.EDU>
Subject: Printing windows in think pascal (Q)

I would appreciate sample code on printing routines for printing contents of
current window. I basically want to print what is being displayed, and it
would
be nice if there is an easy way to grab the window buffer and redirect it to
the printer. Thanks...

Jorge Fraser
Bemidji State University
Bemidji Minnesota
jorge@vax1.bemidji.msus.edu

------------------------------

Date: 02 Sep 1992 08:39:47 -0400 (EDT)
From: Shawn Allin - Alcan KRDC Computer Services <ACCESS@KRDC.INT.ALCAN.CA>
Subject: Problem with Digital Pathworks on Mac SE

Date sent:  2-SEP-1992 08:10:07

     Hi,

I've got a Mac SE with 4 Meg of memory here, running System 7 (Tuneup 1.1.1).
I have had installed in at various times, a 3Com Etherlink card, an EMAC
Speedlink card, and a DynaPort E/Z appletalk/ethernet converter. (Outboard)
With each of these, I have trashed the System folder and reinstalled the
entire system in this order:

System 7.0
Tuneup 1.1.1
Appleshare workstation
Appropriate Etherlink Phase II driver.

At this point, I can use the Chooser and select and Appleshare or
Laserwrite service and use them, no problem.

Then, I install Pathworks/Mac 1.1.

Now, when I select an Appleshare server, I get a system bomb message with
the note "Chooser Address Error".

Some of our SE's are working here with the above config, but this is the
2nd one I've tried to get going in my office.  (Similar symptoms in both
cases.)

     Any ideas?

     Shawn Allin
     Alcan International Ltd.,
     P.O. Box 8400,
     Kingston, Ont.,
     Canada  K7L 5L9
     (613) 541-2178

     ACCESS@KRDC.INT.Alcan.CA

------------------------------

Date: Fri, 31 Jul 92 13:39:44 EST
From: Thomas Fruin <thomas@camino.mic.cl>
Subject: QM-L information? (Q)

Tom Scott mentioned a problem with QuickMail, and said he would cross-
post it to QM-L.

Now... what is QM-L? I presume it is some kind of QuickMail mailing
list. True? Can anybody enlighten me? I'm a fan of QuickMail: I use it
daily to telecommute from the unspoiled country town where I live to
my employer 700 km away in smog-ridden Santiago de Chile (they say it's
worse than Los Angeles).

-- Thomas Fruin            El Camino           thomas@camino.mic.cl

------------------------------

Date: Wed, 02 Sep 1992 09:59:09 EDT
From: besko@dasher.nscl.msu.edu
Subject: RPC's (A)

The following replies were received in response to my inquiry about RPC's.
I have not tried them out but now I have a place to start from.  Many thanks
to John Vockel and Robert Managan.

_____________________________________________________________________________

From: John Vockel (sybase!vockel@Sun.COM)
Sybase has a product called Open Client for both Mac OS & Hypercard.  Get a
hold of your local rep by calling 800-8-SYBASE

______________________________________________________________________________
From: Robert A. Managan (managan@ocfmail.ocf.llnl.gov)

Can't say I have done it myself but you might look at the NCSA software
line. DataScope is a Mac program that is set up to run routines on
a remote Cray or Unix box. You can download the software and documents
>From ftp.ncsa.uiuc.edu. Email to mfolk@ncsa.uiuc.edu is the person in
charge of their development. All thier stuff is based on their HDF file
format but they may point you in the right direction.
Rob Managan             (managan@llnl.gov)

------------------------------

Date: Wed, 02 Sep 1992 10:17:47 CST
From: Chris Culy <cculy@vaxa.weeg.uiowa.edu>
Subject: Screwy resources (Q)

Hi all,

I recently received a shareware program, which when I open it gives me an
error
of -192 and promptly quits. When I look at it in ResEdit, a typical resource
would have a size of 2139062143 (and this on my 20MB partition!). Others
(e.g.
the ICON rescource) are listed as a type, but there are no individual ICON
resources. The local tech people said that the -192 error means that a
resource is missing. This is the second copy of the program from the author,
who says that he has actually used it.

Is there anyway I can salvage this program and get it to work?

Thanks in advance.

Chris
cculy@vaxa.weeg.uiowa.edu

------------------------------

Date: Wed,  2 Sep 92 18:42:48 +0200
From: "CHRISTIAN F. BUSER" <cbuser@pegasus.ch>
Subject: Sharing phone lines with fax (r)

Hi David,

>I would like  to get information  on boxes that  allow you to  use a fax,
>modem and a telephone on the same line. I have heard that incoming  calls
>can be  routed to  the telephone  fax or  modem automatically.  Is anyone

I don't know whether 3-way-routers fax/modem/phone exist; however, 2-way
(fax/phone) do exist. The Swiss PTT offer a fax machine with such a switch
built in. It is labeled AM-2000 and I think manufactured by Panasonic. It
also includes an answering machine. A friend of mine has this equipment,
and he's very happy with it. A similar machine is available from office
stores here in Switzerland which is made by Canon. Don't know about its
differences to the PTT's, but the PTT's equipment was cheaper.

Hope this helps. Best regards, Christian.,

Christian F. Buser     cbuser@pegasus.ch

------------------------------

Date: Tue, 1 Sep 92 21:26:11 PDT
From: jbthoo@ucdavis.edu ( John Thoo )
Subject: StuffIt Expander vs. UnStuffit Deluxe (Q)

Hi, y'all!

It used to be that UnStuffit Deluxe was *the* freeware utility to
unstuff various .sit files (at least I think so :-)  for those of us
who didn't use any of the utilities in the StuffIt family.
Lately, I've been coming across quite a few .sit files that UnStuffit
Deluxe doesn't seem to recognize.  :-(
My question is, is StuffIt Expander now the standard utility for
unstuffing .sit files?  Also, is StuffIt Expander free, just like
UnStuffit Deluxe was?

Thanks much for your help.

--John.
<jb2@math.ucdavis.edu>

------------------------------

Date: Wed, 02 Sep 92 09:07:45 EDT
From: dom manno <V1723G%TEMPLEVM.BITNET@Forsythe.Stanford.EDU>
Subject: System 7 window views

We recently installed System 7 in our lab on a Mac IIx. We have two external
ha
rd drives that are shared by our lab users. I have a folder on one of them.
Eve
r since we installed System 7 on the one Mac, when I double-click on my
folder,
the view is by small icon, and all of the icons are scrunched together. This I
find to be a major annoyance (I prefer the view by name).
Nothing seems to help this problem. We have tried rebuilding the desktop to no
avail.
After signing on, if I select view by name, the names appear as they should.
Th
e view will stay that way as long as I am signed on. Once I sign off, then
sign
back on, the view goes back to the scrunched small icon view.
I have the feeling that this is a easy fix, perhaps even something I know (or
s
hould know) but just can't remember. Any help would be greatly appreciated.

Take it easy, but take it!

Dom Manno
Journalism Graphics Lab, Temple University
v1723g@vm.temple.edu

------------------------------

Date: Wed, 2 Sep 92 7:48:18 PDT
From: doug@ap.nisd.cam.unisys.com (Doug Hardie)
Subject: Tech Note 318

A few days ago I found a reference to Tech Note 318.  Unfortunately, I don't
remember why I was interested in it, I only copied down the number - not
even sure if it is right now.  Anyway, the latest Tech Note on ftp.apple.com
is 316.  Does TN 318 exist and if so, where can it be found?  Thanks,

-- Doug

------------------------------

Date: Tue, 1 Sep 92 16:11:44 PDT
From: ace@tidbits.com (Adam C. Engst)
Subject: tech support group

> From: jeff@picasso.ocis.temple.edu (Jeff Linder)
> Subject: Technical Support Newsgroup...
>
> Recently, someone (adam?) asked about starting a discussion group/newsgroup
> for technical type support people.  The question was raised regarding using
a
> LISTSERV as opposed to usenet, and various points thereto..

Yup, that was me. :-) Lots of positive responses so far, and even
a few hints of volunteers. :-)

> There have been some similar lists on LISTSERVs that have attempted sort of
> like what you have in mind, though they werent limited to Techies (ADVISE-L
> and one I can't remember come to mind) - these never really did all that
well..

I think the limitation is important because the tech support people
have to be sure that they won't be deluged with email from users needing
help. This is actually a major problem with the newsgroup concept
too.

> Also, since the majority of corporate tech support (apple, microsoft, et.
al.)
> is on the internet, we'd probably be able to get a wider population to
join.
> I hesitate against using a LISTSERV, because as a former list-owner, I know
> just how much LISTSERV and some gateways LOVE internet addressing...

Well, TidBITS is on a LISTSERV and the 2800 people there have some
pretty weird addresses that go through most of the time with no trouble.
Errors are generally local to the subscriber's site. I don't think
that's a major problem any more with a well-run LISTSERV.

> Therefore, I'd have to recommend using a Usenet group, although this has a
few
> negatives of its own.  1> You need to go through whatever process there is
in
> order to establish a new group (isn't there some kind of voting thing?), and
> 2> you have to worry about who would be posting.  Based on that, I'd like to
> offer the following as a proposal, and if there is enough interest, someone
> can start the appropriate ball rolling...

To those negatives, both of which are valid, I'd like to add the fact
that users can just Reply to postings directly, which causes techs
who participate just as much if not more hassle. In addition, unless
the newsgroup was peered by a mailing list, tech support people on
CIS, AOL, AppleLink, and the other services with Internet gateways
would be left out. THat would be too bad.

> Proposal for the establishment of newsgroup Comp.Misc.Tech-Support
>
> Synopsis:  CMT is expected to provide a forum wherein technical support
> representatives for various firms will have an outlet to discuss (among
other
> topics) compatibility issues, new system environments, and customer
service.
>
> In addition, the forum would provide for the quick wide spread release of
> various bug fixes and product technical updates.

This is a good synopsis, although much of the interest I've received
has been from university and business tech support people, whose jobs
are in many ways similar. I think they should be allowed in, but with
the clear understanding that topics will be limited to those above
and the list won't just be a direct line to tech support people at
the companies.

> Specifics: This would be a moderated list, to avoid excessive posting of
> irrelevant topics.  Topics allowed would include: the above mentioned, in
> addition to bug reports on various products.  (Yes, I would volunteer to
> moderate.)

Sounds pretty good, although I do think a mailing list of some sort
is an absolute necessity.


cheers ... Adam C. Engst, TidBITS Editor

------------------------------

Date: Tue, 1 Sep 92 17:18:13 PDT
From: ace@tidbits.com (Adam C. Engst)
Subject: Tech support mailing list

In Regards to your letter <9208251859.AA00673@accs.duc.auburn.edu>:
> I don't think a newsgroup would work.  No matter how much you publicized
> it, you'd have constant problems with people posting.

That can be handled by a moderator, but the two serious problems are
the lack of a mailing list for the gatewayed commercial services and
the public nature of the email addresses of the techs, who don't need
personal email asking questions.

> I'm not real familiar with the way listservers work, but couldn't you set
> one up that the administrator had to approve all posts? Even better would
> be one that allows subscriptions from any address, but only posts that
> match an "access file." Any from someone that wasn't tech support would be
> sent a form letter saying they are allowed to read, but not post.

This is possible, I suspect, but again, if anyone can read, and they
see that so-and-so from Claris is posting, hey, why not just write
that nice person about the problem we've been having with FileMaker?
Then nice so-and-so gets irritated and stops participating in the
group at all. What I would suggest is that a digest of useful pieces
of information, sans email addresses, be made available, perhaps on
the WAIS or through another list.

> I'd prefer to see corporate IS and university IS personnel included in the
> "allowed" personnel as well.

Me too, but they would have to respect the nature of the list and
not use it as a direct link to the companies involved (assuming the
techs at those companies minded, if not, then fine.)

cheers ... -Adam

------------------------------

Date: Wed, 2 Sep 92 12:21:28 -0400
From: gfink@relay.nswc.navy.mil
Subject: Tutorial for new Mac Users

Info-Mac'rs:
At my office, I am the Tech Support for nearly 100 Macs.  Some of these Macs
are shared by several users, some are personal.  Some run System 7, others
prefer 6.x.  I am in search of a Macintosh Basics tutorial disk similar to the
one included with every new Mac.  I want something that will run under Sys 6/7
(unlike the tutorial that came with my Mac).  It can be a HyperCard Stack or
an App (although an app is prefered).  Does anyone know of such a beast?  It
seems like this sort of thing should be widely available, but I haven't found
it even at ftp.apple.com.  Am I missing something?
-- Glenn
gfink@relay.nswc.navy.mil

------------------------------

Date: Wed, 2 Sep 92 10:50:18 -0400
From: GILES JR G E <geg@stc06.ctd.ornl.gov>
Subject: window

I have been using newswatcher for a couple of weeks.  So far I like
it but there is a small but annoying problem that I cannot resolve.
When I maximized the newsgroup window in my second screen (two page
monitor) it moved the top bar of the window above the top of my screen.
This window remained in this form until I uncheck open windows zoomed.
It then moved to my primary screen (13"RGB) but much larger than the
screen height.  I can't find a way to grap the top bar and move the
window.  Of course I can hide the screen but I some times want to
search it.  Is there a way in the sys 7 os to take control of the
window without the top bar?

------------------------------

Date: Wed, 2 Sep 92 07:46 EDT
From: Jeffrey L. Needleman <needje@msen.com>
Subject: ZTerm vs. 19,200 baud (A)

In 10-210, Mark Cornick says:

>Hello. We are attempting to use ZTerm 0.9 with a Mac Plus and the University
>2000 (IVDM) service at 19,200 baud. Connection is fine, but when we try to
>download anything with ZModem, the efficiency is terrible (about 3%) and we
>get numerous CRC errors. We have not been able to reproduce this problem on
>a Mac Plus using a modem, or on a IIsi using the IVDM connection. Any help
>would be greatly appreciated.

Try setting the Zmodem parameters pulldown menu so that it uses
a subpacket length of 1024 instead of the "automatic" setting.

That suggestion (for a 3% throughput) is in the archived file:
info-mac/report/mac-to-workstation.txt
by Carl Hommel <carlton@apollo.hp.com>.



Jeff Needleman  <needje@msen.com>

------------------------------

Date: Wed,  2 Sep 92 06:58:26 PDT
From: "Peter Jorgensen" <PJORGENSEN%COLGATEU.BITNET@Forsythe.Stanford.EDU>

Received: from COLGATEU.BITNET by COLGATEU.BITNET (PMDF #3157 ) id
 <01GOAZQAO5PC91W09X@COLGATEU.BITNET>; Wed, 2 Sep 1992 10:00:53 EDT
Date: 02 Sep 1992 10:00:53 -0400 (EDT)
From: Peter Jorgensen <PJORGENSEN@COLGATEU.BITNET>
Subject: Re:
To: infomac: ;
Message-id: <01GOAZQAOYN691W09X@COLGATEU.BITNET>
X-Envelope-to: info-mac@sumex-aim.stanford.edu
X-VMS-To: in%"infomac"
MIME-version: 1.0
Content-transfer-encoding: 7BIT

Keith Bourgoin writes:

>Date: Wed, 26 Aug 92 08:48:00 -0600
>From: Keith Bourgoin <kbourgoin@chaparral.fse.ulaval.ca>
>Subject: [*] MW_Dinner_GIF.sea.hqx
>
><Stuff deleted>                          The dinner was called appropriately
>enough DINNER@BackBayBistro.Boston.MacWorld. Hope you enjoy and may you be
			    ~~~~~~~~~~~~~~~~
I would think that MacWorld would be in the domain Boston (i.e.
MacWorld.Boston) , not the reverse! Then again, I'm easily confused ;)

Peter Jorgensen - Colgate University Research & Instructional Computing Spec.

------------------------------

End of Info-Mac Digest
******************************