Apparently-To: dectei-l@ubvm.bitnet
Newsgroups: bit.listserv.dectei-l
Date:         Sat, 26 Sep 1992 11:02:36 PDT
              <DECTEI-L@UBVM.BITNET>
From:         "ELLEN MINTER * 297-2461 * EDUCATION MARKETING"
              <minter@MR4DEC.ENET.DEC.COM>
Subject:      Pathworks Support 1

                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:      EDT
                                        From:     Ellen Minter @MRO
                                                  MINTER.ELLEN
                                        Dept:     Education MBU
                                        Tel No:   297-2461

TO:  Remote Addressee                     ( _decwrl::"dectei-l%ubvm.bitnet" )


Subject: Pathworks Support

Attached is extracted from our Sales Update article on Layered Product Support
Services for PATHWORKS Software (May 1991).  This should clear up the
confusion regarding layered product support for Pathworks/MAC, etc.

HIGHLIGHTS

o   Simplified service offering covers PATHWORKS server and client
    software

o   Combines right to new versions + telephone support for PATHWORKS
    environment

o   Competitive client-based volume discount pricing

INTRODUCTION

Digital is announcing new pricing and business rules for PATHWORKS Layered
Product Support (LPS).  This simplified service provides support to the
PATHWORKS environment (server, client and Desktop supported non-Digital
application* software) under one contract at a competitive price.

The new service offering is easy to configure, price and order.  Pricing is
based on the number of client licenses in the customer's environment and is
no longer tied to the power rating of the server.  Environments with
multiple server operating systems (VMS and ULTRIX) and a mixture of client
types can be covered under one contract.

Customers have one number to call to assist them with determination and
resolution for their PATHWORKS client and server problems.

SERVICE DESCRIPTION

Layered Product Support for PATHWORKS provides remedial and advisory
support on the PATHWORKS environment including server and client software.
Support includes identification of problems between PATHWORKS and networked
applications as detailed in the Desktop Supported Products list. This list
is available through your local Desktop Sales Representative.

Layered Product Support for PATHWORKS provides the rights to use/copy new
versions of PATHWORKS software on all servers and clients covered by the
contract.  Telephone assistance is provided through the three designated
system administrators of a primary server system designated under a
Software Support Service (SSS) contract.  Additional contacts can be
purchased separately.  All SSS contacts are entitled to:

o   Remedial and advisory telephone support for the server operating systems
    (VMS and ULTRIX).
o   Remedial and advisory telephone support for the PATHWORKS server and
    client software.
o   Advanced Electronic Support.
o   Critical On-site software support.

On a yearly basis, contracts will be reviewed and adjusted based on the
number of clients added.  Existing contract customers will be converted to
the new services on expiration of their current contract.

FEATURES/BENEFITS

         Feature                            Benefit

Elimination of separate Service       -  Simplifies the customers compliance
Right-To-Copy, Right-To-Use on           with Digital licensing practices
PATHWORKS client products.               for the desktop.

Server power rating independence      -  Allows customers with large servers
                                         but small numbers of clients to get
                                         a competitive entry-level service
                                         price.

Single part number ordering           -  Client-based pricing allows
                                         customers to easily configure,
                                         price, discount per the applicable
                                         Customer Services schedule and
                                         order the new services.

PRICING/ORDERING INFORMATION

To configure the new LPS service follow the steps outlined below.

1.  Determine the number of PATHWORKS clients license installed and
    ordered.  This number is independent of the number or type of servers
    the clients are networked to.

2.  Multiply the number of client license by 10 and round up to the nearest
    LPS tier.
                         No. of                          LPS Tier
                         Clients                         to Order

    Example 20 clients x 10 = 200                        LPS CW 200
            35 clients x 10 = 350 (round up to 400)      LPS CW 400

3.  Identify a primary server with a SSS contract and order the PATHWORKS
    LPS at the corresponding tier.  The access number and three identified
    contacts for the primary server will be registered for PATHWORKS
    support.

4.  All appropriate Customer Services discounts can be applied.

Layered Product Support Model Numbers (One client = power rating of 10)

                                                             Monthly
Model No.       Description                                  Price

QT-GZPA9-LB     PATHWORKS LPS CW 10   = 1 Client             $   10
QT-GZPA9-LC     PATHWORKS LPS CW 20   = 2 Clients                20
QT-GZPA9-LD     PATHWORKS LPS CW 50   = Up to 5 Clients          48
QT-GZPA9-LE     PATHWORKS LPS CW 100  = Up to 10 Clients         93
QT-GZPA9-LF     PATHWORKS LPS CW 200  = Up to 20 Clients        177
QT-GZPA9-LG     PATHWORKS LPS CW 300  = Up to 30 Clients        256
QT-GZPA9-LH     PATHWORKS LPS CW 400  = Up to 40 Clients        329
QT-GZPA9-LJ     PATHWORKS LPS CW 600  = Up to 60 Clients        475
QT-GZPA9-LK     PATHWORKS LPS CW 900  = Up to 90 Clients        675
QT-GZPA9-LL     PATHWORKS LPS CW 1200 = Up to 120 Clients       863
QT-GZPA9-LM     PATHWORKS LPS CW 1800 = Up to 180 Clients     1,219
QT-GZPA9-LN     PATHWORKS LPS CW 2400 = Up to 240 Clients     1,550
QT-GZPA9-LQ     PATHWORKS LPS CW 3600 = Up to 360 Clients     2,100
QT-GZPA9-LS     PATHWORKS LPS CW 4800 = Up to 480 Clients     2,550
QT-GZPA9-LT     PATHWORKS LPS CW 6000 = Up to 600 Clients     2,938
QT-GZPA9-LU     PATHWORKS LPS CW 7200 = Up to 720 Clients     3,150
QT-GZPA9-LV     PATHWORKS LPS CW 9000 = Up to 900 Clients     3,281

The above services are eligible for the standard Customer Services Corporate
Volume and Site Volume discounts.

Existing PATHWORKS service customers will be migrated to Layered Product
Support upon renewal of their service agreement.

The new LPS offering will be available to order June 1, 1991.


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