From: scott@aimhi.enet.dec.com (Carole SCott)
Newsgroups: misc.jobs.resumes
Subject: Relocating to N. Calif. VMS, VAXCluster, PC support, project management, QA or Marketing position desired.
Keywords: VMS, VAX, PC, California, Silicon, Customer, support
Date: 8 Sep 92 16:01:17 GMT
Distribution: usa
Organization: Digital Equipment Corporation



Dear Prospective Employer,


I will be relocating to N. Calif from New Hampshire as soon as a position
is secure. I can relocate imediately. I currently work for Digital Equipment
Corporation in a secure postion.  However I am looking for a position in N.
California.  I seek a challenging and responsible position in the computer
industry ie; support, project management, quality assurance or marketing. 
Please review my resume and  contact me via internet mail at: 
Scott@aimhi.Enet.Dec.Com. I can be contacted at work during the hours of
8:30-5:00pm (EDT).  I can be reached at my home number after the work hours. 

I have varied experience in the computer industry, mostly with customers.
Please contact me to discuss experience not detailed in my resume.

		Regards,

			Carole Scott



                               Carole J. Scott
                                6 West Street
                              Amherst, NH 03031
                               Hm: 603-673-9327
                            Wk: 603-884-4304 x7126


Employment:

Oct. 1986 - Present  DIGITAL EQUIPMENT CORP.   Merrimack, NH. 

Oct. 1991 - Present 

o     Telesales Associate I - Remotely provide customers technical information 
on DEC hardware products, also provide configuration assistance and pricing.
Configuration experience with PC's: Intel 386, Intel 486  with memory and
storage. Software:resell 3rd party applications for word processing, terminal
emulation primarily by Lotus and Microsoft.  Proficient in configuring
pathworks networks for appletalk, Novell, TCP/IP and Decnet for PCs running 
MS-DOS, 0S/2, and MAC (system 7). Familiar with Microsoft LAN Manager. 
Proficient with all printers, impact and laser, and windowing terminals  
(VXT2000).

Jan. 1991 - Oct 1991

o     Software Support Engineer - Provided technical support for VMS/Decwindows
Motif worldwide.  Worked highest end of support for customer problems with
product. Test in similar configuration ie; set up hardware configuration
(VAXCluster), to narrow problem and provide results to engineer for code fix.  
Interacted with field account representative in all countries until resolution
of problem.

Oct. 1986 - Jan 1991

o     Business Operations Support Specialist - Remote account manager for 50 of
the top DEC accounts.  Diagnosed hardware and software problems, resolved or
escalated and followed through to closure.  Other duties included: handling
critical /irate calls, team leader, reviewed resumes, selected candidates,
interviewed and recommended candidates to hire. Wrote business plan to enhance
remote service to customers, implemented upon approval with great success.   


Jul. 1986 - Oct. 1986  Data Processing Design Anaheim, CA.  

o	Quality Assurance Engineer - Tested Word-11 software product. 
Contacted field test customers daily.  Performed testing of product according
to specifications before release.


Jun. 1984 - Jul. 1986   DIGITAL EQUIPMENT CORP. Colo. Spgs. CO. 

 o     Software Specialist I - VMS operating system support for VMS V3.7-V4.2.
Specialized in tuning and performance.  Assisted customers in modifying sysgen
parameters to increase system performance. Proficient in SPM (performance
monitor).  Assisted customers in setting up print queues.  Analyzed crash dumps
for indication of failure.   Attended many Digital training courses, some of
which were Internals and Data Structures for VMS V4 and V5, Connection manager
and lock manager.


Education:      

Sep. 1982 - June 1984 Pikes Peak Community College 
Computer Science Curriculum  
A.A.S. Computer Science Emphasis in business, marketing and accounting

US Army -  Certificate in Field Communications Radio Repair