From: alansar@ccs.northeastern.edu (Mohammad Al-Ansari)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Avoid ZEOS
Date: 13 Dec 92 16:41:40 GMT
Organization: Northeastern University, CCS Dept.

In article <Bz69KC.EvC@acsu.buffalo.edu> psbayer@acsu.buffalo.edu (Paul S. Bayer) writes:
>In article <Bz5uBK.My9@unix.amherst.edu> ljnelson@unix.amherst.edu (LAiRD j. NeLSoN) writes:
>[the story in all its glory has been deleted for purpoese of bandwidth]
>
>>Responsibility, apparently, is nowhere to be found; everyone whom my roommate
>>has contacted has claimed that they are not involved in the process: from sales
>>to customer service to repair.
>>
>>Miserable response and "support" such as this is what gives mail order its
>>bad name.  I have recommended to others on campus who are thinking of buying
>>computers to avoid ZEOS; I would do the same for *anyone*.
>>
>>LAiRD
>>
>
>I too have been given the runaround by ZEOS... They have in many occasions
>put me on hold for longer than twenty minutes (I am a computer consultant,
>and I was trying to judge the quality of their service)

Which department was that? Were they costumer service? I have owned a zeos
system for about 3 years now.  I have found their technical support to be
*very good*.  They *always* returned my calles and *always* were able to find
a solution for my problem or find me the information I was after.  I don't
know if it makes a difference that I *always* (again :) call them after
midnight.  This was as recently as one week ago.

Now Customer Service and Sales depts are a different story.  I also was
thinking of buying a new system from them, but seeing the complaints here
about terrible delays I am being very catious. I believe that their financial
situation has caused a lot of problems for the company and they might be
unable to fulfill orders as fast as they would want to. But that does not
excuse delibrately giving their users the "runaround" in an effort to try to
prevent them from cancelling their orders.  I placed an order for one of their
systems (486-DX2/66) 3 weeks ago and was told that it would ship in 1 (one)
day because these were already built. I kept calling to make sure that it was
shipped but it was delayed three times at which point I cancelled the order
immediately.  I noticed some chaos in their CS department and I sensed being
slightly given the "runaround" :).  I didn't want to go on with this until I'm
sure of the company's future. I HOPE that they can get their act together
before too long.  I had a very pleasent experience with my current Zeos system
and I believe they make darn good computers.  I would like to buy my next one
from them but not if the company has taken this sharp turn. If another
convincing company comes up with a VESA local bus system that is upgradable to
P24T I would go with them, unless I get the impressiong that Zeos have
straightened up their act.


>
>they have given me double-talk, and possibly wrong info....
>
>I won't buy from them *nor* will I recommend anyone else does.`
>
>
>
>
>- The New Computer Geek at UB        - "Just sing with us and you will see
>v083kgy6@ubvms.cc.buffalo.edu         - that inner joys are not forbidden
>psbayer@acsu.buffalo.edu 	       - your inhibitions keep them hidden"
>AKA Paul Bayer				- Johnathan Lindsey Sheehan


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Mohammad Al-Ansari                      | alansar@damon.ccs.northeastern.edu
College of Computer Science             | alansar@gnu.ai.mit.edu
Northeastern University                 | BITNET: alansar@NUHUB
Newsgroups: comp.sys.ibm.pc.hardware