From: schuster@panix.com (Michael Schuster)
Newsgroups: comp.dcom.modems
Subject: USR Upgrade Policy
Date: 19 Aug 92 00:08:58 GMT
Organization: PANIX Public Access Unix & Internet, NYC

I keep seeing questions about upgrading USR modems, even shortly after
posting the upgrade policy. So here it is again. This file was
downloaded directly from their support forum (actually the Modem Vendor
Forum) on CompuServe.

I make no comment on the economic sense (or lack of it) that any
of these arrangements might make. Also, I have no connection with
USR; I just own one of their modems :-)

===============================================================

The long awaited upgrades are finally here!  Here is a brief synopsis
of the various upgrades and procedures.

U.S. Robotics is offering current participants in our Sysop Program the
first opportunity to participate.  August 3 - August 21 is just for them!
Starting August 24 upgrades are available for all owners of U.S. Robotics
Courier Desktop and Internal (PC) High Speed modems.  
The entire program will last through October 30.

Trade-In:  The trade-in gives you the chance to upgrade to the new small
           footprint architecture with fax.  The trade-in involves staying
           in the same product type.  What this means is that if you own an
           HST, trade-in your old modem for a new 16,800 bps HST with fax!
           Or, if you own a Courier V.32 or V.32bis, trade it in for a new 
           Courier V.32bis with fax!  Dual Standards work the same way.  
           Remember Trade Like for Like.  All new modems also come with
           BlastFax software.
Price: $299

Trade-Up:  The trade-up is really more of a trade across.  You can go from
           one product type to any other in the Courier High Speed line.
           for example, if you own an HST, trade up to a Dual Standard.
           Own a V.32bis, trade up to a Dual Standard.  Likewise, own an HST,
           you can move across to a V.32bis.  Any cross over of product 
           type is a trade-up in this program.  Just as in the Trade-In,
           the new modems are the small footprint architecture and include
           9600 baud fax and BlastFax software.
Price: $349

V.32 Module: This is the V.32 module upgrade for certain versions of our
             first generation 14,400 HST modems.  Addition of this module
             makes it a V.32 Dual Standard.  U.S. Robotics will also update
             to the newest code available for that model, including V.42bis
             where applicable.  Contact Customer Service to ensure your modem
             is available for this upgrade.
Price: $199

Fax Upgrade: We now offer an upgrade for owners of data only versions of the
             small footprint Courier High Speeds.  We will update the modem
             to the newest available code (DSP and SUPV), add the fax
             feature and bundle BlastFax software.
Price: $75

     You must contact U.S. Robotics Customer Service prior to shipping your
     old modem to us.  You may contact Customer Service either by:
     Voice - 800-982-5151   or   708-982-5151
     Fax   - 708-982-0823 (please include serial #, return phone #, address)
     Compuserve 76711,707 (please include serial #, return phone #, address)
     
     We will issue you a reference number that must be placed on the outside
     of the package.  At the time of order we will give you a total price
     including tax and shipping where applicable.  For trade in/up the modem
     must first come in house and inspected by our repair staff.  Once it is
     approved and the payment option is established 
     (COD, Prepay,** Personal checks add 10 days**) the new modem should 
     arrive in 10-12 working days.

***  Questions regarding these programs may be directed to U.S. Robotics ***
     Customer Service at:
     Voice - 800-982-5151   or   708-982-5151
     Fax   - 708-982-0823
     BBS   - 708-982-5092
     CIS   - 76711,707   or GO USROBOTICS and see TINUP.TXT in 
                         U.S. Robotics lib (library 4).
 ====================================================================

[Note that 76711.707@CompuServe.COM is a valid Internet address for USR]

								--ms


-- 
_______________________________Mike Schuster________________________________
NY Pub. Access UNIX/Internet: schuster@panix.com | 70346.1745@CompuServe.COM
The Portal (R) System: schuster@cup.portal.com   | MCI Mail,GEnie: MSCHUSTER
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