From: givler@bermuda.cbm.commodore.com (Greg Givler)
Newsgroups: comp.sys.amiga.emulations
Subject: Re: Amouse and Janus 2.1
Date: 16 Nov 92 16:46:06 GMT
Organization: Another Amiga UNIX System

In article <17489@mindlink.bc.ca> Tom_Gowdyk@mindlink.bc.ca (Tom Gowdyk) writes:
>I did get the software from the person I bought it from.  What I'm talking
>about is the new improved updated software that I don't seem to be able to
>get anywhere.  I've tried my local dealers, most seem to be phasing out their
>Amiga stock.  I've tried my local Commodore rep, he doesn't even know what
>I'm talking about.  I've been a loyal Amiga user since the very beginning,
>and I'm getting a little tired of all of the broken promises, vapourware etc
>from Commodore.  Customer Service does not exist.  Letters go unanswered.


Janus 2.1 can be gotten by dealers. I had a Customer tell me so on 
CompuServe. I would suggest that you have your dealers contact Commodore.
I have no control on the release of products. As far as I know Janus 2.1
has not been released in Enhancer Kit form, but should be available 
from Commodore as separate items. I believe that in my last post that I 
mentioned this fact.

About Customer Support, there is nothing that I can do about Commodore
laying off most if not all of Customer Support. I am trying to 
give you a modicum of support here. I am not ignoring you. I just don't
seem to have the answers that you want. 

>Even the promised newsletters in the beginning never arrived.  I'm getting
>tired of having to shell out major dollars for upgrades to keep things
>compatible and working.  What happened to the promise of not being like the
>Big Blue machine and offering software and updates at a reasonable price?

Who ever made this promise to anyone. Commodore has to survive or you
will be computing on a wonderfully powerful paperweight. I think that
the last upgrade for Janus was priced at under $30 that seems reasonable 
to me, I have seen 2.04 upgrade from $80-$120 depending on weather you 
get the manuals are not. That is inline with Windows and OS/2

>I'm to the point that since using the bridgeboard, I'm starting to see the
>attraction of the IBM world and have seriously considered a shift over to
>IBM.  In case you people haven't realized it yet, its loyal users like myself
>who have made Commodore successful over the years.  It was us that marketed
>the Amiga when you people could not figure out, or be bothered to do so
>yourselves.  You charge exhorbitant prices for the bridgeboard, when you can
>buy a faster and better clone for a very little extra more.  Then you release

The point of the bridgeboard was never to supercede a PC, just to give
the user a way of getting IBM Compatibility without having to buy I new
machine. 
>a new operating system and don't bother to include an update to the Janus
>software for the bridgeboard users.  All I wanted was a simple answer,

The simple answer is, yep you are right, We didn't include the update. 
One of the reasons for this is that 2.04 was released in Sept. and 
Janus 2.1 was not available for release until about 4 months later. As
to why it is not free, Janus upgrades have never been free.

>instead I get sarcasm.  That, to me, seems to be the prevailing attitude
>around Commodore.  Buy our stuff, then get stuffed.

If I was being sarcastic, the reason was that I feel that you
are being unreasonable, you want the latest and greatest of software
and hardware, but please don't charge me anything. Sorry, there are 
development costs. You have to pay a programmer to do the software, you
have to pay a hardware engineer to do the hardware. This stuff is not
made because someone did in their spare time, this took about a years
development and testing to come about. Sure there still are some problems,
but the problems that exist are there because we did not have the time
or the resources to do a complete rewrite of the project. If we had 
unlimited time and unlimited resources then who knows what Janus could 
grow into, but that is not the case. It is just the way things are.

>
>Still a loyal Amiga fan (although starting to waver)
>
>Tom Gowdyk

I hope that you can find a dealer that knows about Janus2.1, it is available.
There have been many changes most of which I think make the product better.
That it is not in general release as yet, is not under my control. If it
were, I would make sure that you could get a copy. If you are absolutely 
having no luck, I will try and get the part numbers that you need to
order the stuff. Then all you have to do is go to your dealer and say 
please order the following parts from Commodore.

I hope some of this helps,

Greg

-- 
Greg Givler                 | "There are lies, damned lies, and statistics"
Commodore Product Assurance | - Mark Twain
givler@cbmvax.commodore.com |
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Newsgroups: comp.sys.amiga.emulations