From: rajiv@mbunix.mitre.org (Kohli)
Subject: Followup - Racial Discrimination at Mitsubishi [Long]
Keywords: Diamante Mitsubishi racial
Organization: The MITRE Corporation, Bedford, MA
Distribution: usa
Date: Tue, 14 Apr 1992 18:12:45 GMT

For those who are reading for the first time - this is in reference
to an earlier post "Subject: Discrimination at Mitsubishi" and 
involvment with a purchase of a Diamante

Friends,
	Thank you for all your support, emails and the phone calls 
	to Mitsubishi HQ, Nashua Mitsubishi.
	
	I have NOT taken the car to Nashua Mitsubishi but to the selling 
	dealer in Auburn, MA. I have been able to obtain service but 
	the problem has not gone away. In addition, I was told
		1) We are a new dealership, and we donot have our own 
		   allignment equipment to fix this problem. However, 
		   we have somebody we trust do it for us all these years. 
		   Having driven for a hour I had no choice and let
		   them take it to this so called "trusted shop".
		   Anyway, it is better - although there is still
		   a slight pull. It is definitely better than
		   with the Albany Mitsubishi Dealer who used
		   Mitsubishi machinery (I am assuming) to fix it.

		   The noise within the dashboard has gotten worse

		2) As I sat there in the lobby I was asked by the
		   Service Manager the reason for bringing it to
		   them when I could have taken to the dealer next
		   to our house. On my explanation, the reply was
		   S. Manager:	You know, it is sometimes better to
				pay a little more
		   Myself:	1500-2000 ?
		   S. Manager:	Ofcourse, you can rack that up quite
				easily.

		I am confused, either I am grossly under payed to think
		that 1500 is a lot of money or inflation % is higher 
		than we are told. Last I remember, my mortgage was less
		than that.

	I would like to thank you all once more for showing the power 
	of the net, your sympathetic letters, your calls. My officemate
	called Avery today as I listened to the conversation on the
	conference line. He was very tired of all the publicity he had
	gotten and as the conversation went along. Here is some flavor
	of it

			[ Not to the exact context ]

		Avery: ....I have already been fired once for all this..
		Officemate:
			..You got fired for all this 
		Avery: ...and then re-hired
		Officemate:
			..You have had a lot of bad publicity for your
			attitude....[ not to the exact context ] It is
			all over the Network
		Avery:	..I have a lot of proof to show that we take care
			of our customers.. I would like to put all that 
			on THIS network. ..... Actually with all this
			calls I had more sales.......
		Officemate:
			But you said you were fired for a while
		Avery:	No I never was
		Officemate:
			But you just said...So you do lie
		Avery:	Let me tell you .. we do take good care of our
			customers and be assured of that
		Officemate:
			I was in the market for a car .. and I am sorry
			to say that "Mitsubishi" is definitely out now.
			Who is Jeffrey Thompson?
		Avery:	The owner

	Thanks again for your support and if you can please do call 
	Mitusbishi HQ as I feed the attached letter leaves with an
	explanation of the setup, good words but no concrete reply for
	a solution. There is no mention of the handling of the delayed
	delivery of the bad switch part, etc.

	Nashua Mitsubishi: Avery Beland - (603) 888-8080
			   Jeffrey Thompson is the REAL General Manager
			   and supposedly the owner
	Mitsubishi HQ:	(609) 467-7100 Dennis C. Cini

Enclosures - 2 letters
1:	Mitsubishi - Northeastern Region
2:	Attorney General - NH

	Other than all the problems I have had I have to admit that
	the car does run smooth and I have recieved good passing comments
	even on a stop light. I have also received one big scratch under
	the bumper by an unknown idiot who brushed a grocery cart against
	it.
----------------------------- Signature --------------------------
Rajiv Kohli

Mitre Corporation		        ,o__,o
Burlington Road,                        \-\_\`
Bedford, Mass, USA - 01730             (*)/'(*)
Email:		rajiv@mbunix.mitre.org

<<<<<< Don't Produce Results, Before Producing Return Code >>>>>>>
<<<<<< If you lie to the compiler, it will get its revenge >>>>>>>
<<<<<< C Code,C Code Run,C Code Run Run,C Code Run-Please  >>>>>>>
----------------------------- Signature --------------------------



=============================================================
Letter from Mitsubishi - Northeastern Region
=============================================================
					April 2, 1992
Dear Mr Kohli:

Thank you for your letter describing your experience at
Nashua Mitsubishi. Please be assured of our concern in this
matter; we take a serious interest in how our customers
perceive our organization.

As an independent businessman, your dealer develops 
individual policies with regard to pricing, sales, and
service. In an effort to provide the best possible customer
service, we recommend guidelines to our dealers regarding
business practices. However, we cannot require a dealer to
change his policies. Any interference or assertion of 
control on our part could be seen as a restraint of trade and
a violation of antitrust laws.

As a businessman in your community, Mr. Jefferey Thompson, the
General Manager of Nashua Mitsubishi, is interested in your
satisfaction and continued business. His reputation is
directly affected by your perception of his business conduct.
We suggest you contact him, and he would want to hear of your
experience directly from you, his customer.

We are forwarding your letter to the appropriate parties
within our organization for review with the dealer 
management. However, we again urge you to contact 
Mr. Thompson for a final resolution.

Thank you for bringing this matter to our attention.

Sincerely, 

Mitsubishi Motor Sales of America, Inc.

Dennis C. Cini
Customer Relations Administrator
Northeastern Region
=============================================================
Letter from Attorney General Office of New Hampshire
=============================================================
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