From: tnixon@hayes.com (Toby Nixon)
Newsgroups: comp.dcom.telecom
Subject: Hayes BBS Accessible via ISDN; ISDN Sysop Purchase Program
Date: 13 Apr 92 12:43:33 GMT
Article-I.D.: eecs.telecom12.317.1
Organization: Hayes Microcomputer Products, Norcross, GA
X-Submissions-To: telecom@eecs.nwu.edu
X-Administrivia-To: telecom-request@eecs.nwu.edu
X-Telecom-Digest: Volume 12, Issue 317, Message 1 of 8

Attached are two new Hayes press releases regarding accessibility of
our support BBS via ISDN, the availability of ISDN products under our
BBS sysop purchase program, and a new version of our ISDN system
adapter.


Toby Nixon, Principal Engineer      | Voice   +1-404-840-9200  Telex 151243420
Hayes Microcomputer Products, Inc.  | Fax     +1-404-447-0178  CIS   70271,404
P.O. Box 105203                     | BBS     +1-404-446-6336  AT&T    !tnixon
Atlanta, Georgia  30348             | UUCP uunet!hayes!tnixon  Fido   1:114/15
USA                                 | Internet                tnixon@hayes.com


HAYES MICROCOMPUTER PRODUCTS, INC.
P.O. Box 105203
Atlanta, Georgia 30348
Press Inquiries: 404/840-9200
Customer Service:  404/441-1617
Fax 404/441-1238 
Beth McElveen / Peggy Ballard 


                 HAYES FIRST TO OFFER ISDN ACCESS TO 
                PRODUCT SUPPORT BULLETIN BOARD SYSTEM
           -        -        -        -        -        -
           Expands Sysop Program to Include ISDN Products

        ATLANTA, GA, 13 April 1992 -- Hayes Microcomputer Products,
Inc.  today announced that Online With Hayes, the company's product
support Bulletin Board System (BBS), can now be accessed through ISDN,
making Hayes the first vendor to offer this type of electronic
support.  In addition, Hayes announced that its Sysop Program provides
qualified BBS System Operators (Sysops) with discounts of up to 50
percent on Hayes ISDN PC Adapter and ISDN System Adapter.

        The company has installed ISDN lines in addition to the
existing lines, which include 800 number toll-free service.  Online
With Hayes serves over 50,000 customer calls a month and is available
24 hours a day for customers to receive answers electronically from
Hayes applications consultants and technical support engineers.  The
BBS also provides technical information on ISDN, modems, local area
networking and communications software, as well as allows Hayes
customers to electronically register product warranties and order
small product parts.

         "The Regional Bell Operating Companies have de-classified
deployment plans for ISDN, which indicates that by the end of 1992
over 50 percent of the business telephone lines in the United States
will be capable of having ISDN service," said Hayes President Dennis
C. Hayes.  "Customer service has always been a top priority at Hayes,
and as ISDN becomes more widespread, we want to make Hayes easily
accessible for our ISDN customers."

        Access to Online with Hayes through the ISDN lines is
currently available at 404/729-6525.  ISDN customers in the Atlanta
area may call into the BBS over an ISDN data channel.  Other customers
may call with a modem and access the BBS via a modem attached to the
voice channel of the ISDN System Adapter on the BBS.  ISDN access
through Switch 56K services will be made available for ISDN users
outside the Atlanta area as the telephone network connections are
implemented during the next several months.  This Switch 56K service
will allow connections between the United Kingdom, France, Japan, and
a number of other countries.

        High-quality customer support is available through Hayes
Customer Service in the U.S. at 404/441-1617, in Canada at
519/746-5000, and at Hayes ISDN Technologies in San Francisco at
415/974-5544.  Customers worldwide may also access Online with Hayes
in the U.S. at 404/HI MODEM, 800/US HAYES or 404/729-6525 (ISDN
users), in London at 081/569-1774, and in Hong Kong at 852/887-7590.

        Best known as the leader in microcomputer modems, Hayes
develops, supplies and supports computer communications equipment and
software for personal computer and computer communications networks.
The company distributes its products in over 60 countries through a
global network of authorized distributors, dealers, VARS, system
integrators and original equipment manufacturers.

                                  ###

HAYES MICROCOMPUTER PRODUCTS, INC.
P.O. Box 105203
Atlanta, Georgia 30348
Press Inquiries: 404/840-9200
Customer Service:  404/441-1617
Fax 404/441-1238    
Beth McElveen / Peggy Ballard 


          HAYES ANNOUNCES ISDN SYSTEM ADAPTER VERSION 1.1
           -        -        -        -        -        -
           Enhances ISDN Capabilities for Macintosh Users


        ATLANTA, GA, 13 April 1992 -- Hayes Microcomputer Products,
Inc.  today announced Version 1.1 of Hayes ISDN System Adapter.  Hayes
ISDN System Adapter Version 1.1 comes packaged with the Macintosh
configuration program to accompany the DOS configuration program
previously available, as well as Hayes ISDN Tool, a connection tool
for use with Macintosh Communications Toolbox.  In addition, this new
version provides Caller ID for data communications, along with other
improvements for easier operation.

        Hayes ISDN System Adapter is an external multimedia adapter
with superior voice and data capabilities that supports both AT&T and
Northern Telecom ISDN switches and fully implements Hayes Standard AT
Command Set for ISDN and Hayes AutoStream.  Both DOS and Macintosh
configuration programs provide an easy means to install and initialize
the adapter.  Hayes ISDN Tool for the Macintosh Communications Toolbox
provides complete access to the advanced data features of ISDN System
Adapter by allowing users to perform data communications from
applications that support the Macintosh Communications Toolbox.

        "Business and Government users are quickly recognizing the
benefits of implementing ISDN for both local area network and
multimedia applications in addition to its high speed data
capability," said Hayes President Dennis C. Hayes.  "Hayes is
committed to providing enhanced ISDN products to serve the needs of
our growing number of ISDN customers and Version 1.1 of the System
Adapter and the Macintosh Communications Toolbox support represent our
continuing investment in this technology."

        Hayes ISDN System Adapter Version 1.1 will be available in the
U.S. and Canada in May 1992 for an estimated retail price of US$1599
and CDN$2199.  The Macintosh utilities will also be available in May
at no charge by downloading the files from the ISDN section on Hayes
Bulletin Board System at 800/US HAYES, 404/HI MODEM or 404/729-6525
(ISDN users).  Current ISDN System Adapter customers can purchase a
Macintosh support kit for US$55 and CDN$75.  Version 1.1. firmware
upgrades are available to existing ISDN System Adapter customers for
US$50 or CDN$65.  To purchase the ISDN System Adapter, the Version 1.1
firmware upgrade or the Macintosh support kit, call Hayes Customer
Service in the U.S. at 404/441-1617 or in Canada at 519/746-5000.

        Hayes provides high-quality customer support through
applications consultants and technical support engineers at Hayes ISDN
Technologies in San Francisco at 415/974-5544.  Hayes also offers
24-hour electronic support through Online With Hayes, Hayes Bulletin
Board System, in the U.S. at 404/HI MODEM, 800/US HAYES or
404/729-6525 (ISDN users), in London at 081/569-1774, and in Hong Kong
at 852/887-7590.

        Best known as the leader in microcomputer modems, Hayes
develops, supplies and supports computer communications equipment and
software for personal computer and computer communications networks.
The company distributes its products in over 60 countries through a
global network of authorized distributors, dealers, VARs, system
integrators and original equipment manufacturers.