From: ace@tidbits.com (Adam C. Engst)
Newsgroups: comp.sys.mac.digest
Subject: TidBITS#142/14-Sep-92
Date: 15 Sep 92 05:26:18 GMT
Reply-To: ace@tidbits.com (Adam C. Engst)
Organization: TidBITS

TidBITS#142/14-Sep-92
=====================
 
 Gobs of great stuff this week, including a report on the just-
   released Performas! Also (deep breath), a bug in Internet email
   on CompuServe, news about Apple discontinuing more items, an
   upgrade for PowerPort/V.32 owners, a report from France about
   the new 4D, news about who will repair DataFrame hard disks,
   how to really do customer service, and finally, lower prices on
   Macs and a package of fonts from Apple!

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Topics:
    MailBITS/14-Sep-92
    CompuServe Email Bug
    Apple Discontinues Tape Cartridge
    PowerPort Upgrade
    4D Goes Server
    Service Done Right?
    SuperMac & DriveSavers
    Hot Spiced Apples
    More Apple News
    Reviews/14-Sep-92
 
[Archived as /info-mac/digest/tb/tidbits-142.etx; 28K]
 
 
MailBITS/14-Sep-92
------------------
  Ramon M. Felciano, Associate Director of Stanford University
  Medical Media and Information Technologies, writes in regard to
  Rob Managan's suggestion in TidBITS#139 for using Morph to animate
  scientific simulations, "Our research lab develops and does
  research on academic courseware in medicine. One of the biggest
  challenges is developing high quality animations for inclusion in
  the software. To date, we've resorted to conventional techniques:
  having our medical illustrator draw the images, then scan them in
  and animate. We tried using Freehand, which allows you to blend
  one image into another, but, ironically, it was too difficult to
  draw "freehand" to get the same image quality. We're hoping Morph
  will solve this problem!"
 
  Information from:
    Ramon M. Felciano -- felciano@camis.stanford.edu
 
 
Symantec Stamps
 
  Allan Bloom writes:
 
  Folks, this is too yummy to keep to myself. I read in a recent
  Macworld that Norton Utilities 2.0 had problems with "certain"
  accelerator cards and that one should contact Symantec for a fix.
  If one had a problem. Leslye's goosed Mac II (DayStar 40 MHz
  PowerCache and FPU) has been going kablooie of late, for no more
  reason than usual, so I dropped NORTON.TECH at AppleLink a note.
  Mike said they'd send the update. Independent of whether I had
  even the slightest inkling that it was Norton instead of Leslye
  causing the kablooies.
 
  A FedEx arrived yesterday with the complete set of Norton 2.0
  disks. Being a proper dolt, I looked at the contents. Hmm. Same
  version (2.0). Same date (Monday, April 20). Did they send me what
  I already have? I dropped another note. No, you silly goose. Look
  at the time stamp on each file. Sure nuff, my originals were
  created at 2:01 PM. This new set was created at 2:03 PM. Mike
  thought it should have been 2:02 PM. They snuck a new one in on
  him. That makes the new disks two generations newer.
 
  Is this a hoot or what? Symantec is using the time stamp for
  incremental upgrades instead of changing the version number/date.
  Leslye's response was her ingenuous smile and a "We don't admit
  our errors, do we?"
 
  I dunno, Symantec, do we?
 
  Information from:
    Allan M. Bloom -- irbloom@vtvm1.cc.vt.edu
 
 
CompuServe Email Bug
--------------------
  Ric Ford reported on ZiffNet/Mac that Navigator has recently
  (since about the end of August) stopped replying correctly to
  messages from the Internet. The problem, when we checked and as
  Mike O'Connor, Navigator's author, confirmed, stems from
  CompuServe not including the initial ">" at the beginning of the
  Internet address. Without that character prefixing the address
  (see TidBITS#141 for the gory details of Internet/CompuServe
  connections), the mail never gets out of CompuServe.
 
  Both the blame and the responsibility for a fix lie with
  CompuServe because as Ric said, Navigator hasn't suddenly changed
  overnight. In addition, in my tests CIM 2.0.1 seems to suffer the
  same problem, although I didn't check a normal terminal session.
  The only workaround in the meantime is creating a new message with
  the proper address format. Sorry about that, folks.
 
  Information from:
    Ric Ford -- 72511.44@compuserve.com
    Mike O'Connor -- 76004.1447@compuserve.com
 
 
Apple Discontinues Tape Cartridge
---------------------------------
  by Mark H. Anbinder, Contributing Editor
 
  Apple seems to be doing its spring cleaning a little late,
  removing from its product lists the various obsolete products that
  have hung around for a while. The latest "victim" is the tape
  cartridge for Apple's Tape Backup 40SC (the drive itself was
  discontinued long ago).  The tape cartridge, Apple product number
  M0132, will be removed from price lists this month. Those users
  who have stuck by their Tape Backup 40SC drives should still be
  able to purchase compatible DC600 cartridges made by companies
  such as Sony and 3M.
 
  While the software that came with the Tape Backup 40SC is not
  compatible with System 7, Apple recommends that users continue to
  use the drive with System 6, or purchase the Retrospect backup
  software published by Dantz. Retrospect works perfectly with
  Apple's drive, even under System 7, and in fact is much faster at
  its job than the original Apple software.
 
    Dantz Development -- 510/849-0293 -- 510/849-1708 fax
 
 
PowerPort Upgrade
-----------------
  We've heard from Global Village that until 22-Sep-92 you can
  upgrade an original PowerPort/V.32 modem to a brand new
  PowerPort/Gold for $399. That's a pretty good price considering
  the PowerPort/Gold runs about $630 mail order. Since the modems
  are completely different units though (the PowerPort/Gold doesn't
  have the external piece) you'll actually get a new modem. The main
  difference, apart from the PowerPort/Gold's entirely internal
  installation, is that the PowerPort/Gold is a v.32bis modem,
  whereas the PowerPort/V.32 only supports up to v.32. When talking
  to another v.32bis modem, the PowerPort/Gold can reach 14,400 bps
  in comparison with the PowerPort/V.32's 9,600 bps.
 
  Here's the good part. You don't have to send back your old
  PowerPort/V.32, so you can install it in another PowerBook or sell
  it, whichever you wish. If you do this, you can call Global
  Village and transfer the registration, at which point the warranty
  remains valid and that buyer can get the new version of Global
  Village's software for free. Pretty neat, eh?
 
    Global Village -- 415/390-8200 -- 415/390-8282 (fax)
      GLOBALVILL@aol.com -- GLOBALVILLAG@applelink.apple.com
 
 
4D Goes Server
--------------
  by Jean-Philippe G. Nicaise -- nicky@etca.fr
 
  For a change the hot news comes from France. The first
  International Development Conference of ACI (known in the US as
  ACIUS) held in Paris provided the (final?) announcement of the
  next version of 4th Dimension and of the long-awaited 4D Server.
 
  Warning: US and International 4D version numbers are two less than
  the French one. So 4D version 5 in France equals 4D version 3 for
  the US and International markets. Sorry for the confusion - blame
  ACI (ACIUS).
 
  After seven years ACI has outfitted itself with new clothes in the
  form of a new company logo (it looks like an "ex-libris," an old
  seal of a 12th century publisher), a new 4D logo (no more
  impossible 4, sigh), and new boxes.
 
  On to the technical stuff. 4D Server is a normal application that
  runs on a dedicated Macintosh and serves data to 4D Client
  applications located on other Macs in your network. No more file
  sharing! And it looks fast - 15 clients is a piece of cake, even
  with a LocalTalk network. Check your favorite Mac magazine for
  benchmarks in a few months - I'm sure they will have them soon.
 
  4D Server can also serve structures and modules, which means that
  multiple people can modify the structure of the database while
  other people use it. If you use modules such as 4D-Write or 4D-
  Calc the server will transfer them to the client's RAM, presumably
  speeding execution and reducing network traffic. The client is
  intelligent enough to keep the module in memory in case you need
  it later, further increasing speed and reducing traffic.
 
  4D Server handles multiprocessing so what you did with 4D before
  can be considered as one process. One (and only one) window is
  attached to a process, but you can have as many processes as you
  want. This enables you, for instance, to build floating windows.
 
  With 4D Backup you gain access to better security. 4D Server
  creates a log file containing all modifications of your database.
  If your data file crashes, if you accidentally delete 10,000
  records, or if your dog unplugs your server, the log file will
  save your life. Security maniacs will be able to feed another Mac
  server with the log file every hour (or even more often) to keep a
  complete logical mirror of the database. They can use that backup
  immediately if something happens to the main server.
 
  4D version 5 includes all the features of 4D Server (speed
  increases, multiprocessing capabilities, and the security log
  file) but is only single-user. New versions of 4D Compiler, 4D-
  XREF, and 4D Mover are also available.
 
  ACI has copy-protected 4D Server with an ADB dongle on the Mac
  server. Three clients means three simultaneous people working on
  the server, but you can have more than three Macs which holds the
  client application. 4D version 5 asks for the key disk only at
  installation, so PowerBook users can now travel without their 4D
  key disks.
 
  ACI will release 4D version 5 by the end of September and the
  Server by mid-October. Here's a rundown of the pricing:
 
 
4D Server prices
     3 clients     9 000 FF (French Francs) $1,495 US
     6 clients    15 000 FF  (2 000 x 3)    $2,495 US
    10 clients    21 000 FF  (1 500 x 4)    $3,495 US
    15 clients    27 000 FF  (1 200 x 5)    $4,495 US
    20 clients    33 000 FF  (1 200 x 5)    $5,495 US
    50 clients    69 000 FF                $11,495 US
    unlimited     75 000 FF                $15,000 US
 
 
Upgrades from 4D version 4 to 4D Server:
    4D v4 to 4D Server:         4D Server, 3 clients, 50% discount
    4D v4 Runtime to 4D Server: 4D Server, n clients, 50% discount
 
 
Single-user prices
    4D v5 new          6 200 FF       $895 US
    upgrade            1 400 FF       $195 US
 
    Compiler v2        6 000 FF     $1,000 US
 
    4D v5 Runtime      1 200 FF       $195 US
    Runtime x 4        3 600 FF       $595 US
    upgrade              150 FF        $25 US
 
  Information from:
    ACI propaganda
    Golden (French Mac magazine), #7 -- Oct/Nov-92
 
 
Service Done Right?
-------------------
  by Mark H. Anbinder, Contributing Editor
 
  I may be talking a lot about non-Apple computer companies, but to
  be frank, my attention isn't focused solely on Apple, and I
  suspect neither is yours. Today I'd like to tell you about three
  guarantees made by Dell for purchasers of its MS-DOS-compatible
  desktop and notebook computers.
 
  Dell guarantees that if you call for tech support during operating
  hours (which are 6:00 AM until midnight, Central time), you will
  be able to speak with a technical specialist within five minutes.
  If you choose not to hold even that long, they guarantee a
  callback within one hour. If you don't get someone within five
  minutes and a specialist doesn't call back within an hour, they'll
  give you a check for $25, or a $25 credit towards your next
  purchase.
 
  They also guarantee that, if there's a hardware failure on your
  system while it's covered by a Dell service contract, and you
  notify them by 5:00 PM central time, a technician will arrive to
  address the problem by the end of the next business day.
 
  Most impressively, if you encounter a compatibility problem with
  your Dell computer within three years after the original purchase,
  they will work with you to identify the cause of the problem, and
  if it can be solved by updating your system, they will provide the
  change at no charge. (This assumes that the incompatible product
  is something that was designed to be compatible with comparably-
  equipped systems of the same vintage.) If they can't get it
  working, they'll even let you return the machine for a refund
  (depreciated over time, of course).
 
  Now, I haven't reproduced all of the fine print above (such as the
  fact that the guarantees apply only within the U.S.), so if you're
  interested in Dell's guarantees, give them a call. However, I
  thought it was worth looking at the level of support being offered
  by some computer companies in the world of bad-reputation clones.
  Dell itself doesn't have a bad reputation, but they certainly will
  make it difficult for less-dedicated clone manufacturers to hold
  onto their market share. At the same time, if Dell is actually
  making good on all of their promises, they would be a good role
  model for some companies you and I work with.
 
  Another new idea comes from Compaq, the company Dell set out to
  undercut long ago. Compaq just introduced RemotePAQ, a custom
  software program that works much like Carbon Copy or Timbuktu,
  allowing a tech support person to actually see a user's screen.
  Compaq will ship RemotePAQ with all machines it manufactures, and
  the service comes completely free, although you need a modem. All
  you do is boot the PC with a special diagnostic diskette and
  select "Prepare the System for COMPAQ Service Call" from the main
  menu. A Compaq tech support person can then call in and remotely
  run diagnostic programs, retrieve files for testing, or send new
  files, such as software updates or patches. For anyone who has
  tried to walk a novice through a complex process over the phone,
  the utility is obvious.
 
    Dell -- 800/433-2792
 
 
SuperMac & DriveSavers
----------------------
  by Mark H. Anbinder, Contributing Editor
 
  Last month, SuperMac Technology and DriveSavers announced that
  DriveSavers has assumed all service obligations for SuperMac's
  discontinued line of mass storage products, including the entire
  series of DataFrame and LaserFrame drives. DriveSavers will honor
  existing warranties on SuperMac products, as well as provide users
  with the latest DataFrame Manager software.
 
  Owners of SuperMac storage products who require service for their
  drives, in or out of warranty, should call DriveSavers at
  415/883-4232. The company will perform authorized in-warranty
  repairs for U.S. and Canadian customers within 72 hours of
  receiving the drives. DriveSavers has established its reputation
  in the industry by repairing a wide range of third-party storage
  devices and recovering data from damaged drives when commercial
  recovery software fails.
 
  Current owners of DataFrame hard drives should also be aware that
  the Manager 4.2 software has a deficiency that makes using it with
  System 7 slightly tricky. In order to use a DataFrame hard drive
  with System 7, users must reformat their drives using Manager 4.1,
  and then use Manager 4.2 to update the SCSI driver stored on the
  drive. Drives formatted with Manager 4.2 may not work properly.
  There are no apparent plans for further revisions of the software.
 
  In addition, many users have noted that DataFrame drives formatted
  with SuperMac's software do not work properly with a Quadra 950,
  currently Apple's fastest Macintosh. According to a SuperMac tech
  support consultant, the SuperMac SCSI driver installed by the
  Manager software is too slow in responding to the Quadra's access
  attempts. Reformatting the drive with a universal third-party SCSI
  formatting utility, such as Hard Disk Toolkit from FWB, should
  clear up the problem. After the drive is formatted with software
  other than SuperMac's Manager utility, though, the Manager will no
  longer be able to format that drive. Be careful if you have an old
  DataFrame with an OMTI controller since Hard Disk Toolkit (and
  most, if not all, other third party formatting programs) cannot
  successfully format old DataFrames. Unfortunately, we don't know
  how to tell this offhand, but calling DriveSavers or SuperMac
  would be a good start.
 
    DriveSavers -- 415/883-4232
    SuperMac -- 408/245-2202
    FWB -- 415/474-8055
 
  Information from:
    DriveSavers propaganda
    SuperMac Technical Support
 
 
Hot Spiced Apples
-----------------
  According to some possibly fallacious statistics I saw recently,
  we at TidBITS moved from the number two apple state, New York, to
  the number one apple state, Washington. In sheer dollar value,
  that may be true, but we aren't terribly impressed yet with
  Washington apples. Why am I blathering about apples? It's fall of
  course, and fall is both apple season and Apple season.
 
  You've all heard about the new machines that Apple has on tap for
  this fall, and we've heard some more details about those. Today
  Apple announced the new Performas. In some respects I think the
  Performas have a good deal of importance for Apple, and in other
  respects I think they're incredibly dull.
 
  I can dispatch the Performa 200 and 400 with a single sentence.
  Think of the Classic II and LC II with a software bundle. Neat,
  eh?
 
 
Performa 600
  When the Performa 600 ships later in the fall it will carry more
  interesting specs because it mimics the rumored IIvi and IIvx. It
  has a 32 MHz (strange number, no?) 68030, will ship with either 4
  MB or 5 MB of RAM, and include a 160 MB hard disk standard. The
  600 will also support an multiple-speed internal CD-ROM drive
  which will read multiple-session PhotoCD discs, not that anyone
  has many of those yet. Along with three NuBus slots, the 600 will
  have a processor direct slot (oh no, not another different one!)
  called the Accelerator Slot. Although 512K of VRAM (enough for
  8-bit color on a 13", and, one assumes, a 14" monitor) for the
  internal video comes with the 600, it will have only an empty
  socket for a math coprocessor, unlike the IIvx which supposedly
  will have both the coprocessor and the cache memory included.
  Finally, Apple encased the 600 in a metal case with screws, like a
  PC-clone, instead of Apple's normal snap-together plastic cases.
  The metal case will save money, and it will certainly reduce
  electromagnetic emissions, but it will also weigh more.
 
 
New monitors
  You'll have to buy a monitor separately with the 600, but Apple
  has two new ones as well, the Performa Display and the Performa
  Display Plus. Both are 14" color monitors with 640 x 480
  resolution. As far as we can tell, the main differences are the
  dot pitch (essentially a measure of how close the dots are
  together, the smaller the better), the price, and the emission
  levels. The Performa Display will cost less and have a larger 0.39
  mm dot pitch, whereas the Performa Display Plus will have a
  thoroughly respectable 0.29 mm dot pitch and will meet the most
  stringent international guidelines for magnetic field emissions.
  That will cost you, of course, but we don't have prices yet.
  Interestingly, the fact that Apple quoted dot pitch measurements
  implies that they don't use the Sony Trinitron tubes, which, as I
  understand, use different method of drawing pixels that simply
  doesn't jive with the dot pitch measurements. That's why you
  seldom hear about dot pitches in the Mac world. They're much more
  common in the PC world.
 
 
Bundled software
  Software-wise, the Performas will include a special version of
  System 7 that will supposedly make the Performas easier to use for
  new users. As far as we can tell, though, the new versions of
  System 7.0.1P (for the 200 and 400) and System 7.1P (for the 600)
  lack only the DAL extension and network printer drivers, no great
  help or loss. Apple will also include Launcher, a new program for
  finding and launching pre-installed applications, At Ease, which
  provides a simpler and more secure interface than the Finder for
  launching applications and documents, and some sort of integrated
  software, probably ClarisWorks, GreatWorks, or Quicken. I wonder
  if BeagleWorks or Microsoft Works 3.0 will ever make it into any
  of those bundles? The Performa 600 CD will also ship with between
  eight and ten CD-ROMs, depending on where you buy it.
 
 
Waffling analysis
  I like the Performas in the sense that they indicate that Apple
  means business and means to compete. I'm sure Apple doesn't make
  much on the profit margins for the Performas, but if they sell as
  Apple has projected into the elusive seven million family home
  market, the overall Macintosh hardware and software markets will
  feel the beneficial results.
 
  On the other hand, the Performas concern me as well. The name,
  which appeared soon after Compaq's Prolinea line, doesn't impress
  me, and I worry a bit about the recycling of technology into a new
  product line via the Classic II and LC II. It shows too that the
  Performa line is primarily a marketing move, although new users
  will welcome some of the new software. As the Macintosh line
  expands, technical support becomes all that much harder due to the
  number of models, especially when utter novices get into programs
  they stand no chance of understanding, like Microsoft Word 5.0 or
  PageMaker 4.2. I also wonder if the Performas will differ enough,
  at least in consumer perceptions, from the current Macintosh line
  to become truly popular.
 
  Technical support policies for Performa owners will differ,
  however, so third parties and dealers won't get hit with the
  majority of the problems. Apple will offer toll-free support for a
  year after purchase, and will optionally do warranty service for
  the first year in the buyer's home. In-home service is stranger
  than in-office service because most people don't stay home all
  day, but users can also return the Mac to the store, which will
  presumably have it fixed there.
 
  [Nonetheless, I expect that technical support people, whether they
  work at small consulting firms or do phone support for large
  software companies will soon be learning some new tricks. I can
  just hear it now: "Hi, my parents bought me a Performa, but my
  roommate put JumboCalc on and it crashes whenever I try to print."
  Still at least we'll be troubleshooting with clueless users on
  68030 machines and not on 68000s. -Tonya]
 
  Prices will vary greatly since Apple has no suggested retail
  prices for the Performas. Instead each retailer will choose what
  software and peripherals to bundle with the machines and will set
  the price based on those configurations. Apple said they expect
  prices to range from $1,250 for the basic Performa 200 to $2,500
  for a 600 CD without monitor. Nonetheless, these machines will not
  undercut their existing equivalents, so a Classic II or LC II at a
  dealer should cost less than a Performa 200 or 400 at Sears.
 
  I hate to waffle, but I simply don't know enough to predict much
  more about the Performas. I don't believe that anyone really knows
  how they'll do, although I'm sure Apple has researched the issue
  thoroughly. These machines make the IBM PCjr and the PS/1 look
  sick by combining ease of use with a fair amount of real power and
  complete compatibility with existing Mac software. But is that
  enough?
 
  Information from:
    Apple propaganda
    Pythaeus
 
  Related articles:
    MacWEEK -- 14-Sep-92, Vol. 6, #32, pg. 1, 26
 
 
More Apple News
---------------
  New machines certainly take spotlight, but Apple has plenty more
  up its collective sleeve, so we'll try to cover a bit of that
  here.
 
 
Discontinued...
  With the new machines coming in, Apple will drop the Macintosh
  Classic 4/40 from the price list, along with the SE/30 logic board
  upgrade (too bad, that was a good one for SE owners), the Apple
  ISDN NB Card (guess it wasn't selling to well without many ISDN
  connections available), and as Mark Anbinder reported above, the
  40 MB Tape Backup Cartridges. I don't have a complete Apple price
  list in front of me, but unless I'm mistaken, the Classic 4/40 was
  the last 68000-based Mac left after Apple dropped the PowerBook
  100. The 68020-based LC went away when the 68030-based LC II took
  its place, and one way or another, Apple clearly wants to
  standardize all Macs on the 68030 as a minimum. Good for them,
  although they could have done a bit sooner.
 
 
Serious price cuts
  Mark also passed on news of some serious cuts on the prices that
  Apple charges to dealers. Suggested retail prices have not
  changed, but dealers may be dropping prices now that they are
  paying less for the Macs in the first place. In case you haven't
  recently reviewed retail prices, here's a listing:
 
    Macintosh Classic II 4/40            $1699
    Macintosh Classic II 4/80            $1849
    Macintosh LC II 4/40                 $1699
    Macintosh LC II 4/80 w/512K VRAM     $1849
    Macintosh IIsi 3/40                  $2499
    Macintosh IIsi 5/80                  $2999
    Macintosh IIci 5 MB w/Cache Card     $3299
    Macintosh IIci 5/80 w/Cache Card     $3999
    Macintosh IIci 4/80 Parity           $4399
    Macintosh IIci 5/230 w/Cache Card    $4599
    Macintosh Quadra 700 4 MB            $5199
    Macintosh Quadra 700 4/80            $5899
    Macintosh Quadra 700 4/230           $6499
    Macintosh Quadra 700 4/400           $7199
    Macintosh Quadra 950 8/230           $8499
    Macintosh Quadra 950 8/400           $9199
 
 
Font Pack!
  Still with me? Good, because here's something you probably haven't
  heard. Apple will soon introduce a package of 25 TrueType font
  families, including most, if not all, of the fonts internal to the
  original LaserWriter Plus. Along with those fonts come a whole
  slew of others, including popular fonts like Garamond and
  Helvetica Condensed. I don't have a full list yet, but the package
  will include both display fonts for headlines and fonts for body
  text. Suggested retail price will be $99, which means that the
  street price will drop to around $60 or $70. The package comes, no
  doubt, in response to the package of TrueType fonts that Microsoft
  sells for Windows. One way or another, I think this package will
  serve as a good introduction to the world of alternate fonts for
  someone scared by Adobe's high prices or the fly-by-night nature
  of some of the other font publishers. Let's hope the quality of
  these fonts meets Apple's usual standards.
 
  Information from:
    Pythaeus
 
 
Reviews/14-Sep-92
-----------------
 
* BYTE -- Aug-92
    PostScript Printers -- pg. 224
      (too many to list)
    Liken -- pg. 257
    Macintosh LC II -- pg. 261
 
* BYTE -- Sep-92
    MacInStor MACB -- pg. 74
    NetOctopus 1.1 -- pg. 76
    A/UX 3.0 -- pg. 283
    GreatWorks 2.0 -- pg. 285
 
 
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