From: arielle@taronga.com (Stephanie da Silva)
Subject: Blue Bell's Response
Keywords: Chalk one up for Blue Bell
Organization: Taronga Park BBS
Date: Sun, 30 Aug 1992 21:53:19 GMT


Here's the letter I got back from Blue Bell:


					August 28, 1992

Dear Mrs. da Silva:

Thank you for your letter.  We always enjoy hearing from our customers.

We are sorry to hear of your disappointment with your last purchase
of Cookies 'n Cream ice cream.  The half gallon should certainly contain
a sufficient amount of cookies throughout the product.

We take every possible precaution to produce a consistent quality
product.  However, in any mechanical process, occasionally something
can happen that gets by the watchful eyes of our production people.
Apparently the fruit feeder line malfuntioned and the proper amount
of cookies did not get into the half gallon you purchased.  We shall
redouble our quality control efforts to try and insure this not
happening again.

We hope you will accept the enclosed gift certificate good for another
carton, your choice of flavors.  We have recently come out with our
own Chocolate Chip Cookie Dough flavor.  It has been a big hit this
summer.  We appreciate your taking the time to write and thank you
for your interest in our products.

Very truly yours,

Paul Kruse
Consumer Relations


And the original letter I wrote, in case you missed it before:



						August 10, 1992

Dear Blue Bell,	

First of all, I want to tell you that I think your ice cream is wonderful 
and it's the only brand of ice cream we buy (well, occasionally I'll 
pick up a pint of Ben & Jerry's but that's mostly because you don't have 
any Cookie Dough flavour of ice cream).  Second, I'd like to tell you of 
an incident that just happened to me that may be of interest to you.

The first surprise came when my husband brought home a half gallon
of Cookies & Cream ice cream (I was expecting him to get Mint
Chocolate Chip).  That was fine, until I opened the carton to
scoop out some.  That's when I got the second surprise.

There were no cookies in the ice cream!  Well, there were a couple,
but not enough to even mention.  There was just... well... cream!
The culmination of this was while I kept scooping out more ice cream 
to see if there were any cookies on the bottom (and not finding any)
I muttered "What is this?!!" to which my very sage three-year-old
matter of factly replied "Ice cream." 

I didn't return the ice cream -- it's still marvelous stuff even
without the cookies.  But I just wanted to let you know that at
least in one carton of ice cream, the Person In Charge Of Cookies
somehow overlooked adding them in.  Does this mean someone else
got my cookies and there's a carton of ice cream out there with
just cookies and no cream?

In all seriousness, we still love your ice cream and despite this
very minor setback, we will continue to get it (and look forward to 
new flavours) for hopefully many, many years to come.

Yours very truly,

Stephanie da Silva
-- 
Stephanie da Silva                                    arielle@taronga.com
  "Isn't it romantic?  When roosters fall in love... they lose
                                     all reason...." -- Peepers the Mouse
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