From: jvl@redorc.chi.il.us (System Operator)
Newsgroups: comp.sys.amiga.hardware
Subject: Supra Fax Modem, The Company And Their Services
Date: 28 Jul 92 09:32:14 CDT
Organization: Red Oracle Bbs/Network

I am VERY displeased with my supra fax modem and the treatment as a customer
supra as given me about it.

I purchased one of the supra fax modems through the sysop deal in April. After
waiting a total of 2 odd months i finally received the modem June 6th. 

I took it outa the box and hooked it up, set the setting in my machine, and let
it rip on my bbs. Happy as a bug cause of the new modem. Granted i sold a US
robotics HST modem to get this, which NEVER missed a lick.

Well first day the problems started. It would random drop people off of my bbs,
at all rates. I was displeased about this and contacted Supra tech department.
After getting 25 busy signals the first 25 times i called, i finally got
through to be put on hold for 20 minutes. Finally i get and answer and i
explain the situation to them. They inform me that the Amiga is not capable of
handling 14400 v.32bis so i would have to use this at setting to disable it to
only negotiate at 9600 or below. Naturally i was quite upset here, and told
them why did i waste my time and why did they WASTE their time advertising it
for the Amiga if the machine couldn't support it.

Determined to use this thing, i reran phone lines to my bedroom (assuming that
poor line quality was the problem) and it did clear it up. I played with the
setting again, cause the manual says 57600, but 19200 seemd the obvious way to
go. Mind you it said nothing in the manual about this.

So i go along now for 2 months with it not connecting to some bbs's, people not
being able to connect to me. I talk to friends who have them and they ALL
complain that something somewhere is wrong with them. One says his speaker
blows out, one says he can't download, one says the fax won't work right.

Then supra says that the 1.000e rom (which my modem has) is buggy... After
saying before that all bugs were caught in pre production stages and the modems
were '100%', they announce that they will upgrade and send free new roms to all
registered people (huray).

Then the fun starts... After having a non reliable modem for 2 months, i decide
again to call Tech support about getting a new modem with new roms cause now MY
speaker is going in and out. I explain the situaiton and they tell me 'why yes,
we have had problems with that and the roms' i say good, send me a new modem
cause this one aint doing me any good and i need it for my bbs and my work. (i
send/recieve faxes with my place of employment, which usually gets through
about 80% of the time) They transfer me to sales and i explain to them the
situation. They tell me that it will be a 20 dollar fee for them to send me a
modem. 

I was under the assumtion that when a manufacture produces defective products
that are CLEARLY stated under warranty that it is their responsibility to
repair or replace, that i would NOT have to pay for this. This is one of my
reasons for going with the Supra, a 5 year warranty. They tell me they are
sorry to hear that, but it is 20 bucks and they will red label me a new one
within the week. OR i can send them my modem ups (which i pay for) and they
will repair it and have it back to me within 2-4 weeks.

If i would have known 3 months ago that this was going to happen, and that i
was to be treated like a no body and given the run around about their product,
i would have NEVER invested in it. Because of this, i no more reccomend the
supra to the K-Mart brand they sell in their computer department. It's ashame
too, cause supra had a damn fine product with the 2400 series. I hate to see
them shoot themselves in the foot with this lemon!

BTW, if anyone from Supra reads this and disagrees with my viewpoints, please
feel free to email me with a response. Because i am to the point of sending
this modem back and filing a report with the better buisness beureu!

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| Jason Logan/Red Oracle Bbs (815)744-7363 | 'this is not the end         | 
| Joliet, Illinois                         |  nor the beinning of the end |
| EMAIL - jvl@redorc.chi.il.us             |  it is the end               |
|       - root@redorc.chi.il.us            |  of the beginning'           |   
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Newsgroups: comp.sys.amiga.hardware