From: jwgst2+@pitt.edu (James W Gourgoutis)
Newsgroups: rec.bicycles
Subject: Re: Another flame on Nashbar, & PLEASE help me with my hubs!
Date: 28 Jul 92 14:48:30 GMT
Organization: University of Pittsburgh

Dear Rec.Bicycles:

	Well, if you've read my previous post, you will know my dilemma.
To summarize:  Nashbar sent me 130mm rear wheel when they advertised 135mm.

	So I called Nashbar today.  I first talked to the usual operator who
takes your order.  She tried to help me, and looked up my order record on her
computer.  SHE said that when I ordered the wheels, a "note" was read to me by the operator who took my order stating that the rear hub spacing was 130mm.  I
remember being told something at the end of our phone conversation, that might
have been 130mm, but it seemed like it was more like a review of my order as a 
double check.  She in no way distinctly made it clear that I was getting 
something else than what I expected.  The operator I talked to today was very nice, althought I got the feeling that she thought that it was my fault.
	She then connected me to customer service, and as I began to tell this new woman my problem, she interrupted me and finished my story.  I said "Oh, did
the first woman explain my problem to you?"  She said,"No, we've been having 
alot of calls about those wheels."  It turns out that ALL of these particular 
wheels were built around 130mm rear hubs, since Nashbar screwed up and ordered the wrong hub, AFTER their catalog was published.  She said that if I wasn't 
happy, I could send the wheels back for a refund.  I don't want to do that, since I like the wheels.  I can't get an exchange, since ALL the wheels are like
this (at least in this particular hub--Shimano LX).  I then asked about the
LX hubset listed in the grouppo section of the catalog.  I said,"just out of
curiosity, if the hubs on the wheels are 130mm when they're supposed to be 135mm, then are the separate hubs also 130mm instead of 135mm?"  She said that she
didn't know, but if they are 135mm, I can send my rear wheel back to them and
they will rebuild it with the correct spacing.  She is checking on this, and is
supposed to call me back.  I hope she does so today.
	Overall, everyone was very nice over the phone.  I question Nashbar's
policy of not changing their catalog if the wheels are in error.  I also 
question the original operator's "reading" of the note to me.  She never made
the distinction that I was getting something different.
	If Nashbar can't fix this problem, I'll fix it myself.  I have a friend
who has 135mm when he needs 130mm--I'll just swap him axels and spacers.  But
then I have to re-dish the wheel--AAAARRRRGGGGHHHHH!!!!  I hate truing wheels.
	Therefore, consider yourself warned when ordering from Nashbar.  Listen
VERY CAREFULLY to the operator.  They may be telling you something you don't
expect!
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James Gourgoutis       				   
Mechanical Engineering                                O   
University of Pittsburgh                           _ /__,     
e-mail me at:  JWGST2@unixd.cis.pitt.edu          (_) /(_) 
	       or JWGST2@vms.cis.pitt.edu
Thanks!                                     "A bonafied BIKAHOLIC, and DAMN
                                             proud of it!"    
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