From: cyor@watdragon.uwaterloo.ca ( )
Subject: Re: WARNING !!!
Organization: University of Waterloo
Date: Thu, 3 Sep 1992 00:14:43 GMT

In article <78878@ut-emx.uucp>, ifaq570@ccwf.cc.utexas.edu (Allen Kitchen) writes:
> >
> 	I took some time out from my busy day to call Second Wave in Austin
> and ask them some questions about their product.  I was hoping they would
> incriminate themselves to me by telling me their product would run the 
> Radius Rocket.
> 
> 	What happened was they told me up front, that the chassis they
> sell only adds 4 Nubus slots.  They said that no extra capabilities were
> added to an SI. In fact, the person on the phone (sorry, I did not take a 
> name, because I felt that would look suspicious) told me that the only 
> known problm with it was that Radius Rockets wouldn't run on it.  
Stuffs deleted....





First of all, thanks for everybody who are supporting me.
Second, I apology for tunring the newsgroup into a place on discussing
Second Wave.

I am sorry if I still have not replied your mail since I have received about
25 mails regarding to this problem with Second Wave.


Thanks for the gentleman above who called Second Wave to investigate.
My impression is that if it was not a set up, then they proably has
customer who installed the Rocket on the expansion box BUT connected
to a IIci rather than a IIsi.  They made the mistake and thought that
their customers installed their box in the IIsi.  Now, they found out
their mistakes so Roger are not willing to give me a full refund.
If he does so, it means that he admitted he (and others) made the mistakes.
Do you guys remember I told you that when I was trying not to accept
the expansion box the first time by saying that I wanted to buy a Quadra
and that I did not think it will work, Linda said that I can keep it
for my Quadra.  Thus, it means they don't like to let me to return the
product.


Anyway, I don't know their minds and I don't want to waste time to
think of them.  They are just like a nightmaire!

I still have the NEC Video card sitting in the box waiting for somebody
to buy it from me.  Anybody interested?  I had it installed one 
afternoon and took it out from the expansion box the following day.
I just used it for a few hours that night.


*********************************


I have one good news and one bad news:

Good news:  Second Wave gave me most of the credit in my VISA account today.
            Since I cancelled my account while ago in case they were trying
            to abuse my card, I can get back those money officially til
            next week because CIBC has some paper work to do. 

Bad news:  They took off around CAD $100 (don't have exact amount on top of
           my head).  I am still  waiting their letter to explain why they
           did not give me a FULL refund.  Maybe for restocking!? 



Q:  Since they gave me fault infomation at the beginning, do you
    think I should keep trying to get a FULL refund from them?
    I don't expect them to be kind enought to pay for the restocking 
    of the Rocket and other fees due to their mistakes...
    
    <Please e-mail to me rather than posting. I don't want to waste
     everybody time>


    



As requested by others, I will post the FINAL result on the net.
Again, thank you very much for all of you.



P.S.  Do you think it is a good idea to have a list of good/bad companies
      regarding to Mac products posted once every month so as to reduce
      the risk of encountering same kind of company again by others
      in the future?  I think having a list of bad companies posted 
      once a month to warn others will reduce the amount of bad companies
      since nobody wants their names to be in a list of bad companies in
      the net.
Newsgroups: comp.sys.mac.apps