From: teera@emunix.emich.edu (Teerawat Pawittranon)
Subject: More on Standard Computer (a little better)
Date: Tue, 13 Oct 92 23:09:59 EDT
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> 
> > After comparing features, performance, bundled software, and reading reviews 
> > Ive decided on a Windows Workstation-Plus 486DX2-50 from the mail order
> > PC company Standard Computer. Before making the purchase I would like to know
> > if anyone has any experience, good or bad, with this company and their products.
> 
> 
> I bought a 486-33 business with MAG 1640 and HiColor SpeedStar and 130 Key
> upgrade.  The machine came in desktop case instead of Tower.  Came w/
> regular SpeedStar.  After I veried that the card isn't what we agreed, I
> called them back and they (saleperson named Harry) did not want to give me
> the HiColor but agreed to give me $50 discount for not getting the tower.  I
> told him I wanted HiColor and Tower and willing to send the one I got back
> at my expense and have them hold my credit card for the new system I request
> them to ship to me (I would use the one we got until I receive the new one).
> He (Harry) would not accept it.  Later I decided to return the system but
> was talked out of it by a Tech name Brad.  (He is no loger with Standard).
> he promised to do what I request, and promised a shipping date.  The date
> came and passed.  I called him back, he told me that he will take care of
> it.  I wait, and later got a *empty* tower case with nothing in it (not even
> the HiColor card that I was suppose to get).  So, I called back and talked
> to Brad.  He said he is upset w/ the situation and want to resolve it.  I
> told him that I had enough of this (2 month worth back & forward).  He
> agreed to refunded everything except the shipping.  Well, after a month or
> more I got a refund credit to my credit card approx $600 less than I suppose
> to get.  I called them a few times (Peggy) and got the word that I should
> talk to a tech. Steve Knight who check the return.  I have left him 3
> message in three days, no return call.  I left another message for Peggy to
> call me back again today.  No return call!
> 
> Peggy once told me that from the look at the record on return, the deduction
> was from monitor not returned and opened software.  I am waiting for UPS to
> send me a statment of proof who signed/and received my return.  I will
> really get back at them when I have that proof with help from my VISA.  As
> for the software, I didnot open them at all and return them as is with the
> promised from Brad that everything will be credit except shipping cost.
> 
> So far I think things will work out (I hope).  I'm usually every patient, so
> we wait and see.  If they did not credit my account like they promise, well
> I will let us (netters) know about it.  BTW, the system is for a friend, we
> ended up buying from GW2000 and my friend have been happy about it.  (I
> own a GW2000 486-33 and have involved in buying more than 10 GW2000
> machines.  I have been happy with GW2000, but I thought I venture and try
> other company.  A friend bought Zeos and was very happy with his too.)
> 
> Well, this is one story only.
> 
> Tee
> 
> 

As promise, I finally got a hold of someone (I called, they did not return
my call) and it was Peggy.  This time I have a letter from UPS in my hand.
So Peggy transfered my call to Steve Knight right away.  He first insisted
that the deduction was right (deductions: DOS - $45, Windows - $45, AmiPro
$250 and $15 mouse PLUS the late return charge of 15% of the price of the
system!)  but the number did not come out right! (I got $200 less base on
this decuction).  I politely screamed at him that you CAN'T charge me 15%
because I was given 2 weeks 30-day money back guarantee starting from the
day that I was suppose to get the *replacement machine*.  He still insist
that it was Standard right's to do that!  He later went off line to check
more paper work (I assume that it was Peggy's paper) and told me that I was
lucky that base on the other paper the 15% late return did not get deduct,
but the monitor and software were.  He also found out that Standard received
the monitor and told me that he will credit another $420 to my account.

He told me to send him the copy of letter I got from UPS to him as the proof
about software.  I think they will honor my return and credit my account to
the correct amount this time (I hope).

Tee