From: jpm@cs.hut.fi (Jussi-Pekka Mantere)
Newsgroups: sfnet.tori.tyopaikat,sfnet.atk.mac
Subject: Apple Jobs in Austin, TX / CAC, TAC
Followup-To: sfnet.tori.tyopaikat
Date: 31 Dec 92 00:01:10 GMT
Organization: Helsinki University of Technology, Finland
Distribution: sfnet
Reply-To: Mike Martin <martin.mike@applelink.apple.com>
NNTP-Posting-Host: cardhu.cs.hut.fi

Lieneek| v{li{ ty|luvan odottamisella Eurooppaan (kiitos, Sveitsi!)
tai USA:han?

Chape

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From: martin.mike@applelink.apple.com (Mike Martin)
Newsgroups: comp.sys.mac.comm
Subject: Apple Jobs in Austin, TX / CAC
Date: 30 Dec 92 21:10:05 GMT
Organization: Apple Computer / Austin TX

CUSTOMER ASSISTANCE CENTER

Our top priority is being responsive to our customers.  So when they
call, we answer with the unparalleled dedication of our best people
and greatest resources.  Now we are looking for people who will field
customer's calls and provide immediate and direct response.  So help
us continue to improve Apple's total commitment to user support.  Just
answer this with your resume.


CUSTOMER ASSISTANCE CENTER MANAGER

You will be responsible for providing daily supervision an management
to phone support specialist, overseeing phone center staff activities,
and performing personnel activities including: recruitment, training,
performance evaluation, monitoring and coaching.  You should have a
BA/BS degree and 3-4+ years related experience in a general business
environment with call center / customer service management emphasis;
and excellent verbal and written communication skills. Project
management skills and Apple product and company knowledge a plus.
(Dept.  CACM 1213-AA)


USER ASSISTANCE SPECIALIST

You will be responsible for assisting Apple customers by resolving
routine post sale, end user questions and problems to ensure customer
satisfaction.  Provide up and running technical support, isolate
product hardware and software faults and determine appropriate service
options.  You should have a BA/BS degree and 1-2+ years experience in
a customer service or technical support environment; and excellent
verbal and written skills.  Extensive Apple product knowledge is
required.  (Dept.  UAS 1213-AA)


Please send your resume to: Apple Computer, Inc.  Human Resources,
(insert appropriate code from above, here), MS HRB, 2420 Ridgepoint
Drive, Austin, Texas, 78754.  Please also send electronic copies to
Mr. Mike Webb on AppleLink at WEBB.M or via internet mail at
webb.m@applelink.apple.com.

Apple Computer has a corporate commitment to the principal of
diversity.  In that spirit, we welcome applications from all
individuals.  Women, minorities, veterans and disabled individuals are
encouraged to apply.

(c) 1992 Apple Computer, Inc.  Apple, the Apple logo and "The power to
be your best" are registered trademarks of Apple Computer, Inc.

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From: martin.mike@applelink.apple.com (Mike Martin)
Newsgroups: comp.sys.mac.comm
Subject: Apple Jobs in Austin, TX / TAC
Date: 30 Dec 92 21:11:30 GMT
Organization: Apple Computer / Austin TX

TECHNICAL ASSISTANCE CENTER

Our top priority is being responsive to our customers.  So when they
call, we answer with the unparalleled dedication of our best people
and greatest resources.  We are continuing to build the best Customer
Satisfaction organization in the industry.  So, in these key
positions, we need the very best people who know how to listen and can
respond with comprehensive, timely solutions.  Help us continue
Apple's commitment to customer support by answering this with your
resume.


SENIOR SUPPORT ENGINEERS

You will provide support to customers of the Apple Technical
Answerline via a sophisticated telephone environment and via
electronic mail.  Services include support for Macintosh OS, Macintosh
peripherals, A/UX, MacX, SNA*ps, AppleTalk Networks, AppleTalk Remote
Access, DAL, and other high level environment products as determined
by our customer's needs.  You should have a BA/BS degree and 4-5+
years' technical experience in the above areas, with special focus in
A/UX (3.0 preferred), MacX, IBM DAL, or OCE.  Hand on technical
experience with TCP/IP, AppleTalk, SNA, APPC, X.25, or other
networking / communication environments preferred.  (Dept.  SSE
1213-AA)


TELEPHONE TECHNICAL SUPPORT ENGINEERS

You will resolve technical, and pre / post sales customer questions;
provide hardware and software support to Apple's service providers and
end user customers via telephone and AppleLink.  You should have a
BA/BS degree and 3-4+ years' experience services and supporting
microcomputer systems.  Technical support and fault isolation skills
required.  (Dept.  TTSE 1213-AA)


Both positions require excellent written and verbal communication
skills; troubleshooting experience; and a real concern for customer
satisfaction.

Please send your resume to: Apple Computer, Inc.  Human Resources,
(insert appropriate code from above, here), MS HRB, 2420 Ridgepoint
Drive, Austin, Texas, 78754.  Please also send electronic copies to
Mr. Mike Webb on AppleLink at WEBB.M or via internet mail at
webb.m@applelink.apple.com.

Apple Computer has a corporate commitment to the principal of
diversity.  In that spirit, we welcome applications from all
individuals.  Women, minorities, veterans and disabled individuals are
encouraged to apply.

(c) 1992 Apple Computer, Inc.  Apple, the Apple logo and "The power to
be your best" are registered trademarks of Apple Computer, Inc.