From: glamkin@world.std.com (Gerald Lamkin)
Subject: Software Trainer with 12 Years experience seeking Positiion.
Keywords: Trainer Software Electronic/Publishing
Organization: The World Public Access UNIX, Brookline, MA
Date: Fri, 20 Nov 1992 00:33:09 GMT

                               GERALD  LAMKIN
                               34 Azalea Road
                         Sharon, Massachusetts 02067
                               (617) 784-6299



OBJECTIVE: A software training/customer support position utilizing my 
           background in Electronic Publishing Systems, UNIX, PCs and
           Networking.

EXPERIENCE
SUMMARY:
	-Software Training             -Software Troubleshooting
	-MS/DOS                        -UNIX System Administration
	-Microsoft Word		       -Xyvision EPS
	-MacDraw                       -Interleaf EPS
	-MacPaint                      -COBOL Programming
	-Powerpoint 		       -Network Operations Training

EDUCATION:
COBOL programming, University of Massachusetts, Boston, MA, 1981
M.B.A., Suffolk University, Boston, Massachusetts, 1980
B.S., Business Administration Northeastern Univ., Boston, MA. 1968

APPOINTMENT:
Lecturer, Graphic Arts Program, Northeastern University, for Academic Year 
1987-1988.

EXPERIENCE:
1989 to 1992 BBN COMMUNICATIONS CORPORATION                        Cambridge, MA
Provider of private wide-area voice, data and integrated network equipment and
related services.

Senior Education Specialist and System Administrator
Using MacIntosh and IBM PC software and the Interleaf Electronic Publishing 
System I designed, maintained and presented a series of customer and in-house 
courses for BBN's product line.  Had Exclusive responsibility for course 
instruction on network security, system administration, and the UNIX operating
system.  Performed system administration services for the Documentation 
Departments' Interleaf Electronic Publishing System.

	-Trained the training staff to use the Interleaf electronic publishing 
   	 system, thereby creating a central location for all training and 
	 technical documentation which resulted in improved efficiency of the 
	 editorial process.

	-Created a product demonstration script for the sales	representatives 
	 to improve performance on sales calls.

	-Designed the standard layout and format of an instructor's guide for 
	 cross-training of instructors.
 
	-Assisted engineering and documentation groups by testing new hardware 
	 and software products for functional conformity to documentation.

	-Reduced computer down time and service calls on the	Documentation 
	 Departments' electronic publishing system by regularly troubleshooting 
	 problems with the computer and	peripheral equipment.

1987 to 1989 XYVISION INC.                                         Wakefield, MA
Manufacturer of professional systems for commercial and corporate publishing 
and design-through-production applications.

Customer Education Specialist
Delivered training courses to customers and had exclusive responsibility for 
teaching a system manager's workshop. Identified and decided core course 
organization and content. Performed software maintenance on the UNIX based 
Local Area Training Network (Ethernet).  Maintained the training database, 
including performing periodic backups of course material and preparation of 
appropriate software utilized during courses.

	-Controlled organization and technical content of any course material 
	 relating to system administration.

1985 to 1987 CAMEX INC.                                               Boston, MA
Manufacturer of electronic publishing systems.

Senior Customer Support Representative
Designed and delivered on-site customer training courses with exclusive 
responsibility for teaching a system administration course.
	-Saved Camex and its customers money by resolving or researching and 
	 referring problems encountered while teaching. which	resulted in a 
	 reduction of field service engineering calls.
	
	-Became qualified to deliver systems administrators course after four 
	 weeks training, a record at Camex.

1984 to 1985 HENCO SOFTWARE INC.                                     Waltham, MA
Developer of information management software.

Education Specialist
Developed and presented minicomputer based software classes to customers and 
Henco employees.
	-Wrote an instructor's guide for Prime Computer's "Primos" operating 
	 system.

1973 to 1984 COMMONWEALTH OF MASSACHUSETTS                     Boston, MA
	     Office of Management Information Systems
	     Bureau For Systems Policy and Planning

	Senior Data Processing Trainer
	Created and presented computer literacy courses to state employees.
	-Created three day seminar on computer literacy that was presented to 
	 various state agencies that were in the process of automating 
	 services.
	-Developed and maintained a curriculum of audio/visual training.
	-Designed and wrote a statewide data processing newsletter.

	COBOL Applications Programmer
	Other	Held various other positions while employed by the	
		Commonwealth.




-- 
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I wish you well,
Gerry Lamkin
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