From: kxj6@po.CWRU.Edu (Kijin Jung)
Subject: Re: Strange things are afoot with WinWord 2.0a
Reply-To: kxj6@po.CWRU.Edu (Kijin Jung)
Organization: Case Western Reserve University, Cleveland, OH (USA)
Date: Wed, 15 Apr 92 06:00:33 GMT


In a previous article, kxj6@po.CWRU.Edu (Kijin Jung) says:
>When I installed Windows 3.1, I started with a clean slate (erasing
>3.0). Everything worked beautifully, including Write, with which I
>printed out a document on my Panasonic KXP1124 printer. Then I tried
>to install Winword.
>
>!@#*&!#*@&!!! Now nothing prints out correctly! All I see on the
>printed page are lines of words which seem to be superimposed
>upon each other. Even Write exhibits this behaviour! So I assumed
>it was either the printer driver or the TrueType fonts that were
>causing this problem. I tried to print out a document using PRINTER
>fonts; it worked... but TrueType still did not.

Following up on my own question:

After I posted my message, I tried to recall what I might have
done between the time I had installed Win 3.1 and WinWord. I was
going *bonkers* trying to change and reinstall the printer and font
related settings. I finally deduced that I had changed video
drivers before I had installed WinWord.

I have a Paradise 1024 Video card and a Panasonic KXP1124 (24pin) printer,
and I had installed Windows 3.1 with the VGA driver. Later, I had
switched to the old Win3.0 Paradise driver (1024x768).

Solution (and not a very satisfactory one to me):

I opened Setup, chose "Change System Settings", and selected VGA
under Display. This solved the printing problem. I also tried
the SuperVGA (800x600) driver which came with Windows, and it
worked as well. (BTW, I can hardly tolerate the VGA and SuperVGA
resolutions - perhaps I'm a bit spoiled with 1024x768 :-) Actually,
and strangely, I notice much more flicker with 800x600 on my monitor
than with 1024x768! But I digress...)

I believe TrueType and the video driver is at the root of this
problem with the printer. This is just a theory, but I believe that
TrueType is miscommunicating with the older drivers as to how the
fonts should be scaled on the printer(?) For now, I suppose my alter-
natives are to 1) use the lower resolution drivers, 2) wait for Paradise
to release new drivers, or 3) buy a new video adapter/driver.

The following are some other solutions which I've recieved, in case the
above solution doesn't work with a particular setup (many thanks to those who
responded):

From: ppantera@polyslo.csc.calpoly.edu (Paul Pantera)
What you should do:
The problem is with the Epson 9 pin driver (I assume you have an Epson
9 pin printer as I do).  Use the driver that came with Windows 3.0
(you will have to decompress it).  It is slower than the new driver,
but it works.
Step 2:  Call Microsoft.  The number is in the Getting Started manual.
I called  them twice and I don't know if they believed me.  The problem
was "Escalated" in their computer, which means they are giving it to a
specialist and they will get back to me within a week.  I assume they
will fix the driver and send us the update.

From: apland@mala.bc.ca
	I had a problem with W4W 2 as well, only my problem was that when I
tried to print I got a UAE!  How I solved the problem was to rename my old
winword.ini file to something like winword.nin and let winword recreate its
ini file while in win31.  That cleaned it up and I have had no trouble since.
I should add that I was having other problems too with ATM not showing up but
that turned out to be an ATM control panel setup pointing to the wrong 
directory. Even with this, having winword rewrite its ini file got the program
up and running without error.  Once I got the ATM control panel pointing right
I have ATM, TrueType, and windows fonts all available.
If you haven't already done it, try the ini thing and see what happens.