Newsgroups: comp.sys.mac.apps
Date: Fri, 13 Nov 1992 00:52:55 -0500 
From: Daniel Wong <dw3e+@andrew.cmu.edu>
Subject: Modem Software Distribution Survey


Dear Personal Computer User,

I am conducting a market research study on a possible new software distribution
system.  We hope to be marketing all of the major software packages with
this system.  The software will be automatically installed and
configured for your system.  This system involves purchasing software
electronically with the packages delivered over standard phone lines. 
Additionally, manuals may be provided in a electronic media or made
available via US Mail and a toll-free telephone software support service
will also be available with purchase.  We are also considering making
available software packages on a rental basis.  This study is done in
conjuction with a class at Carnegie Mellon University and if the results
are favorable may result in a new venture.

I would appreciate a couple of minutes of your time to answer the
following questions.  Your responses may be emailed to
dw3e+@andrew.cmu.edu.  Thank you for your assistance.

Dan Wong

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1)  Would you be willing to purchase software if distributed and installed
     automatically on your system via a modem through phone lines?

     ____  Yes

     ____  No



2)  What do you think is the biggest attraction of such a service?

     ____  Lower priced software

     ____  Convenience, not having to go to the store and being responsible
           for configuration and installation

     ____  Availability of toll-free software support

     ____  A more liberal software return policy

     ____  Rental of software

     ____  Other



3)  What do you think is the largest drawback to such a service?

     ____  Uneasiness about external access to you system

     ____  Blanket software licensing agreement

     ____  Delay in the availability of manuals

     ____  Having toll-free software support included

     ____  Use of a phone line for up 30 minutes for software delivery

     ____  Other



4)  Do you presently have access to a 9600 baud or faster modem?

     ____  Yes

     ____  No

              Do you anticipate acquiring a 9600 baud or faster modem?

              ____  Next month

              ____  Next 6 months

              ____  Next year

              ____  No plans to



5)  Approximately what dollar value of software did you purchase over
the last year?

     ____  less than $50

     ____  more than $50 but less than $100

     ____  more than $100 but less than $500

     ____  more than $500 but less than $1000

     ____  more than $1000



6)  Check the following software class you purchased in the last year.

     ____  Word Processing

     ____  Spreadsheet

     ____  Games

     ____  Project Management Tools

     ____  Communications

     ____  Languages

     ____  Education

     ____  Operating Systems, Windows, and System Tools

     ____  Other



7)  What type of hardware do you have?

     ____  IBM PC or PC clone

              ____  XT

              ____  AT (286)

              ____  386

              ____  486

              ____  Notebook

     ____  Apple

              ____  Mac

              ____  Apple 2

              ____  Powerbook



8)  How do youbest describe your level of computer proficiency?

      ____  Novice user

      ____  Power user

      ____  Expert user


9)  Additional comments





Thanks for your assistance and if you have any question please mail them
along with the completed survey to dw3e+@andrew.cmu.edu.  If there is an
interest, I will be posting the results.  Please respond on on before
November 20, 1992.