From: ace@tidbits.com (Adam C. Engst)
Newsgroups: comp.sys.mac.digest
Subject: TidBITS#145/05-Oct-92
Date: 6 Oct 92 05:05:38 GMT
Reply-To: ace@tidbits.com (Adam C. Engst)
Distribution: world
Organization: TidBITS

TidBITS#145/05-Oct-92
=====================
 
 The Duo debate continues and we present the first 7.1 tip for
   early birds. Printer mavens will like HP's new dual cartridge
   color DeskWriter, NEC has a new driver for the CDR-74 that
   solves some problematic conflicts, we figure out just how
   Performa users will re-install system software since they don't
   get bundled system disks, and finally, a review of a rare book
   on tech support.
 
 Copyright 1990-1992 Adam & Tonya Engst. Non-profit, non-commercial
   publications may reprint articles if full credit is given. Other
   publications please contact us. We do not guarantee the accuracy
   of articles. Caveat lector. Publication, product, and company
   names may be registered trademarks of their companies. Disk
   subscriptions and back issues are available.
 
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 -----------------------------------------------------------------
 
Topics:
    MailBITS/05-Oct-92
    Duo Doubters
    CDR-74 Problem
    Now Utilities 4.0 Bugs Out
    System 7.1 Tip O' The Week
    Performa Systems
    Double DeskWriters
    Help! The Art of Computer Technical Support
    Reviews/05-Oct-92
 
[Archived as /info-mac/digest/tb/tidbits-145.etx; 29K]
 
 
MailBITS/05-Oct-92
------------------
  I said last week that I might do Macintosh price chart this week
  after the suggested retail price drop had a chance to sink in.
  Well, either it hasn't had a chance, or it won't sink in, since
  street prices didn't change from the chart in TidBITS#143. Stay
  tuned.
 
 
LISTSERV 101
  I like helping people with subscription problems to the TIDBITS
  LISTSERV, but it isn't a good use of my time since you can easily
  do everything yourself. Here are the instructions for subscribing
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  To remove yourself from our mailing list, send email to the same
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    SIGNOFF TIDBITS
 
 
8*24 GC Refund Program Extended
  Mark H. Anbinder writes, "According to this week's dealer
  bulletin, the 8/24 GC Video Card Refund Program is being extended
  through 30-Oct-92." [For more information on this, check out 
  TidBITS#143. -Adam]
 
  Information from:
    Mark H. Anbinder, Contributing Editor
 
 
WriteMoving Ribbon
  Mark H. Anbinder writes:
 
  One nifty feature of the new GCC printer is its "ribbon saving"
  feature. GCC's dealer material describes it like this:
 
  "In order to print more quickly, the WriteMove II's ribbon
  cartridge continues to spool even as it passes over white spaces
  in your document. GCC has engineered a means by which you can
  choose to spool ribbon over white spaces, and therefore maximize
  the speed of the printer, or choose to stop ribbon spooling and
  conserve the ribbon. If speed is important, choose High Speed
  Printing. If it is less important, you can conserve ribbon by
  adjusting the speed downwards.
 
  "Note that you should always use High Speed Printing when using
  the Multi Strike Ribbon."
 
  I applaud GCC for leaving the choice of whether to optimize
  printing time or consumables usage in the user's hands. They have
  revealed a failing of most devices that use ribbons, and have
  taken it upon themselves to resolve the problem.
 
  Information from:
    Mark H. Anbinder, Contributing Editor
 
 
Duo Doubters
------------
  Perhaps I was a tad over-enthusiastic about the PowerBook Duos
  last week. Two readers pointed out problems that I had
  conveniently ignored in my article. "Conveniently ignoring" (often
  known as "poetic license") isn't commonly acknowledged by
  journalistic circles. For example, read most anything about the
  Macintosh that appears in a PC or consumer oriented publication.
  Heck, even the New York Times writes the word incorrectly as
  "MacIntosh."
 
 
About that floppy drive...
  Ralph Lombreglia writes:
 
  I share your enthusiasm - in theory - for a PowerBook Duo and a
  Duo Dock, as the machine that would do what most of us want
  (though not really me, alas, because I leave my SE/30 on all the
  time for faxing and voice mail). Truly, any real PowerBook,
  combined with a real Mac at home, will create enormous file-
  version headaches for most users (although I hear there's a
  utility out for this; still, two full-fledged computers with all
  your stuff loaded is a pain) [There are several utilities for
  synchronizing files between machines -Adam]. This almost makes
  the PowerBook 100, with minimal software loaded, and functioning
  as a notebook, the best PowerBook for people with a real Mac at
  home.
 
  So I share your Duo excitement. But I have one basic problem with
  the design which you blithely skip over as though it doesn't
  matter to you for some reason: there's no floppy in the Duo, so
  when you're out with it, working like mad, how do you back up your
  files? Personally, there's no way that I'm pouring the best
  gestures of my brain into a computer for hours on end, and having
  the results on only one storage device. Buying an external floppy
  is not the answer because that's a royal pain, and not what one
  should have to do after spending three grand for a small light
  notebook.
 
  [I agree with Ralph about the PowerBook 100 being the best for
  those of us who have fully-loaded Macs that run at all times. Of
  course, I'm putting my mouth where my money is, since we recently
  acquired a cute PowerBook 100 and popped in a 6 MB memory upgrade.
  It's a treat of a writing machine, especially when running from
  RAM disk, in part because there's less available to distract me
  than on my 20 MB SE/30 with 15 applications open.
 
  My answer to Ralph's valid point about the lack of the internal
  floppy is that many people won't need it. True, you can't backup
  your work as easily, but we never bother with the external floppy
  for our 100. Filesharing or emailing files to yourself (assuming
  you have an internal modem) serve as quick backup mechanisms that
  don't waste space or weight on a floppy drive. Remember, you can
  easily have two volumes on a PowerBook by creating a RAM disk, and
  if the Duos work like the PowerBook 100, that RAM disk should be
  safe, although certainly not as safe as a separate floppy disk.
  It's a trade-off, and one I'm willing to live with. -Adam]
 
 
Oh yeah, and the screen...
  Hisham A. Abboud writes:
 
  One comment on the "Duo Date" article in TidBITS#144. The lack of
  active matrix display was not mentioned at all. I think the active
  matrix display played a major, major role in the success of the
  PowerBook 170, and I am disappointed none of the Duos has it.
  Currently, I am looking into the PowerBook 180. If I didn't need
  the active matrix display, I would save the money and go with a
  PowerBook 160 or a Duo, but an active matrix display is a must
  have, as far as my needs are concerned.
 
  [Frankly, Hisham, you're right. I can waffle around and make an
  argument based on the fact that the active matrix screens cost
  more and might draw  more power, but as Rich Wolfson says in his
  excellent book "The PowerBook Companion" when comparing the
  PowerBook 140 and 170, "The screen is the deciding factor, and
  you'll have to evaluate your screen needs and preferences before
  you can make your choice." If you need or want an active matrix
  screen, the fact that other people don't mind the passive matrix
  screens makes no difference. You want active matrix and will pay
  for it, and you won't buy a Duo until the next generation of them
  includes an active matrix screen. -Adam]
 
  Information from:
    Ralph Lombreglia -- ralph@world.std.com
    Hisham A. Abboud -- abboud@cedrus.cedrus.com
 
 
CDR-74 Problem
--------------
  On October 19th, that oh-so-magical date, Apple will announce a
  new machine, the IIvx, that includes an internal double-speed
  CD-ROM drive, reportedly from Sony. An external CD-ROM drive based
  on the same mechanism can't lag far behind, so you might wait
  before jumping to purchase a CD-ROM drive, or you could be tempted
  to jump up and down on it. (Of course, reports claim those
  external drives will be in short supply until January, but that's
  beside the point.)
 
  NEC has the only double-speed drives available on the market, the
  CDR-73M and the CDR-74. Their double-speed technology allows the
  drive to spin twice as fast when reading data as opposed to when
  it reads audio information, which must (by decree of the standards
  committee on high) come off the disc at 150 KB per second. So, a
  double-speed drive can read data at 300 KB per second, providing
  significantly better response with QuickTime movies and the like
  as long as the head doesn't have to fly from sector to sector
  seeking widely separated information. If that happens, the double-
  speed technology makes no difference since double-speed drives
  suffer the same access time limitations (about 300 millisecond
  access time) as normal single-speed drives. Nonetheless, the
  increased throughput when reading sequential data sounds good and
  probably works well. Most of the time, anyway.
 
  Alert and temporarily disgruntled reader Bill Leue wrote to tell
  us about a problem after he purchased a NEC CDR-74 at Macworld
  Expo in August. He purchased the drive from a major CD vendor,
  Educorp, and after the show called them to order the popular
  CD-ROM game from Reactor, Spaceship Warlock. When the order person
  heard he had a CDR-74, she informed him that Educorp's had
  discovered a conflict between the CDR-74 (and the CDR-73M) drive
  and some CD-ROM discs, including Spaceship Warlock. Bill then
  talked to a tech support person there who thought the problem lay
  in the driver software, and said that Educorp had reported the
  problem to NEC. Luckily, it turns out that NEC now has a new
  version of the driver software (2.25) that fixes this problem.
 
  Further investigation on Bill's part turned up additional
  incompatible CDs, including Virtual Valerie, also from Reactor,
  Warner New Media's A View from Earth, and Educorp's own Educorp
  Shareware CD. Some of the possible problems include blank dialog
  boxes with only an OK button, the bottom third of the display
  becoming corrupted with black bands, "Not enough memory to load
  saved game" messages, and flashing bomb boxes.
 
  Since this story ended happily, I'm running it mainly to warn
  owners of these NEC drives who may have strange problems. Bill
  noted that although Educorp's technical support people were prompt
  and friendly and sent him the new driver without being asked, he
  had trouble getting NEC to even answer the phone. That meshes with
  my experience with NEC and with things I've heard, so if you need
  a new driver, talk to your dealer first and NEC last. I hope
  version 2.25 of the driver software indeed solves all of the
  problem listed above.
 
  I cannot say if this problem will appear on Apple's new double-
  speed drives as well, although I hope Apple tests the drive with
  these discs. I recommend that you wait and let someone else act as
  a guinea pig unless you have to buy one of these drives
  immediately. Forewarned is forearmed, but you can always complain.
 
  Information from:
    Bill Leue - leue@crd.ge.com
 
 
Now Utilities 4.0 Bugs Out
--------------------------
  After much anticipation from users, Now Software recently shipped
  version 4.0 of the popular Now Utilities package. Aside from
  concerns regarding the exclusion of certain utilities from the
  package, the promised features left little wanting. Unfortunately,
  as clothes do not make the man, features alone do not make the
  program.
 
  Shortly after the package shipped, reports of odd conflicts and
  bugs appeared on CompuServe and America Online, though,
  interestingly enough, not as evidently on the Internet. Now's
  online technical support staff did an excellent job, answering
  every post that I saw, but it became apparent that a quick bug fix
  was necessary, and Now posted a public message stating that they
  intended to drop development on all other projects (including the
  maintenance release of the previous version of Now Utilities
  3.0.3) to concentrate on fixing version 4.0.
 
  No one would gain from a list of bugs and conflicts here since the
  free updater should be available online soon, perhaps within the
  week. If you have installed version 4.0, I suggest you remove it
  from your computer if you have an unusual number of crashes, as I
  did on my SE/30. Going back to 3.0.2 or living without the
  utilities will cause less stress and frustration than having your
  Mac crash frequently and unexpectedly. I assure you that version
  4.0.1 of the Now Utilities will fix numerous bugs and even a few
  design flaws (such as the one that forced everything to load after
  Now Toolbox, a requirement that caused problems for some low-level
  extensions like Connectix's Maxima). Many people (and our
  PowerBook 100) have had no trouble with Now Utilities 4.0, so if
  you haven't noticed any problems, don't worry about going back to
  the previous version.
 
  I need a ROM upgrade for my crystal ball, so I can't say precisely
  what went wrong. In an ideal world and aided by hindsight, perhaps
  Now should have waited longer before releasing and should have had
  a larger beta program, but real life circumstances may have
  prevented more delay or the addition of more beta sites. Perhaps
  the most important issue is the sheer complexity of ensuring
  compatibility and testing a set of extensions with most every
  other application and extension in the Macintosh world. The size
  of that task is mind-boggling, and it's no surprise that bugs and
  conflicts slipped through. A single application program will have
  far fewer potential interactions than a set of extensions that
  modify system behavior, and conflicts show up even with relatively
  simple applications.
 
  I'm sure that Now regrets the problems as much as you do if you've
  had them, and there's no use complaining over spilt software, to
  mangle another cliche. Once version 4.0 is as stable as version
  3.0.2, I think most people will find the added features attractive
  and worth the upgrade price.
 
  Information from:
    Now Software -- 71541.170@compuserve.com
 
 
System 7.1 Tip O' The Week
--------------------------
  To get you into the mood for System 7.1, Robert Hess passed on
  this tip from Leonard Rosenthol, chief technical wizard at Aladdin
  Systems. Apparently you can put FKEYs and other resources in
  System 7.1's special Fonts folder and the system will open them
  automatically. When the system opens a file and leaves it open, as
  it will do for font suitcases, the resources in that file become
  part of the standard operating system. So, if you put a file
  containing resources of any type, FKEYs, sounds, etc., and change
  the TYPE of the file to a font file's type, either FFIL or ffil,
  the system will open that file.
 
  When I asked about this, Leonard said "I tried to convince Apple
  to actually allow other file types to be opened by that piece of
  code, but they wouldn't do it (though it is REALLY easy to add)."
  I guess that would have been too easy and made too much sense,
  although then the folder would have needed a new name since it
  makes little sense to put FKEYs in a folder called Fonts.
 
  Information from:
    Robert Hess -- robert_hess@macweek.ziff.com
    Leonard Rosenthol -- leonardr@netcom.com
 
 
Performa Systems
----------------
  It seems that the Performas, although they run a slightly modified
  version of System 7.0.1, will not ship with a full set of system
  disks. This is a problem for a third-party tech support person
  when she wants the user to test a problem by booting from a floppy
  disk or to correct a problem by re-installing the system.
  Obviously, some companies like Shiva and Wolfram Research won't
  worry about this since Performa users won't use routers or
  Mathematica, but lots of companies will have problems with this,
  not the least of them Symantec, Claris, and Intuit.
 
  I checked this with John Cook, Apple's consumer product manager,
  who luckily answered his email while in Germany helping with the
  roll-out of the Performa line. John confirmed that Apple will not
  ship system disks in the box with the Performa, but Apple Backup,
  a simple backup utility does come pre-installed on the hard disk
  and in the Launcher. Let's hope that users read the manual first,
  because it immediately instructs users to  backup of their hard
  disks with the Apple Backup utility (if you advise anyone about
  buying a Performa, make sure they buy a box of blank disks at the
  same time!). Apple Backup provides two choices, according to John,
  just the operating system (I presume he means the System Folder)
  or everything on the disk.
 
  So that's where the user will get his set of system disks to use
  when a tech support person wants him to re-install the system. If
  the user overlooks making a backup, he can call Apple's toll-free
  customer assistance center for answers about the operating system
  and if necessary Apple will send a set of system software disks.
 
  This will no doubt slow down technical support for Performa users
  of third-party applications, but at least the user will eventually
  get full support.
 
  John said, "We've learned a lot from our consumer pilot and from
  our PowerBook support programs and feel this system works. Our
  data tells us that many users, especially first time buyers, don't
  understand install routines for the Mac OS or know what to do with
  the disks."
 
  John is right about users not knowing what to do with the
  installer, but I'd like to see Apple go even further yet. Consider
  this. If master disks had a few special non-printing characters at
  the start of the disk name, a simple extension could offer the
  choice of treating the disk as a normal one or running an install
  script (one allowing the user to place files wherever she wants
  rather than on the boot volume). Power users wanting to avoid the
  automatic installer could simply remove the initial special
  characters, and novice users would find it much less daunting. The
  installer extension could even automatically add items to the
  Launcher on the Performas. A clever person might be able to
  duplicate this functionality with Frontier Runtime and a
  sophisticated script.
 
  Information from:
    John Cook, Apple Consumer Product Manager
 
 
Double DeskWriters
------------------
  I enjoy seeing Hewlett-Packard enhance its popular DeskWriter
  printers, and last year's introduction of the DeskWriter C color
  printer did not disappoint me. This year, HP managed to put two
  cartridges - one color and one true black - in the same printer so
  you can print in color and black in the same document without
  switching cartridges or putting up with brownish blacks that
  depleted the more-expensive color cartridge.
 
  The new printer, the HP DeskWriter 550C, will list for $1,099,
  should be available by 01-Nov-92, and will include a three-year
  warranty. Needless to say, with the new printer priced like that,
  HP dropped the list price of the DeskWriter C to $779. If HP
  wanted to make a killing, they could also offer a deal on the
  plain DeskWriter since Apple's comparable StyleWriter is
  reportedly in short supply right now.
 
  The DeskWriter 550C includes the same fonts that Apple includes
  with the current LaserWriters. HP's driver uses Intellifont
  technology to achieve font scaling for the included fonts, and
  unless I'm mistaken TrueType should work with the DeskWriter 550C
  as well.
 
  The new printer offers better paper handling that deals with
  letter-, legal-, A4-, and executive-size pages, along with
  envelopes. For those of you who, like me, had never heard of
  "executive-size" paper, it's a tad smaller at 7.25" x 10.5". I
  suppose a comment about executive-size brains might be in order
  here. The standard paper tray automatically feeds any of these
  page sizes and holds up to 100 sheets of paper or 20 envelopes.
 
  The main reason to buy a DeskWriter 550C remains the improved
  document quality because you can print true black and color on the
  same page. The dual-cartridge implementation provides faster
  output for pages with both black and color on them, up to four
  times faster than the DeskWriter C according to HP. Straight text
  speed is about three pages per minute, and a full color page could
  take up to seven minutes. I presume that HP uses two print heads,
  one for each cartridge, or has come up with a shuttling system for
  the cartridges controlled by the driver. I wonder if the driver
  will let you print true black and a color on the same line?
 
  Finally, I don't know how HP does this, but the DeskWriter 550C
  offers a color matching system implemented in the driver. This
  allows you to more closely match colors on the screen to the
  colors that appear on the page, a noticeable problem in the past.
 
  For those of you working in mixed environments, HP will offer a
  DeskJet 550C at the same time and for the same price. The only
  difference is that you get drivers for DOS and Windows, and I
  assume the ports are different, probably serial and parallel for
  the DeskJet 550C and LocalTalk for the DeskWriter 550C. One way or
  another, it appears that HP has upped the ante in the inkjet
  market yet again.
 
  I've started to hear faint whispers of rumors of Apple coming out
  with a color (or at least upgraded) StyleWriter, but I can't
  imagine such a printer appearing until at least the spring or more
  likely summer. Of course, considering the decibel level of these
  rumors, you can never tell.
 
    Hewlett Packard -- 800/752-0900
 
  Information from:
    Hewlett-Packard propaganda
 
 
Help! The Art of Computer Technical Support
-------------------------------------------
  by Tonya Engst -- TidBITS Editor
 
  I've earned a living through supporting or selling computer
  software and hardware in one capacity or another for almost five
  years now, and I've always been bothered by the paucity of
  materials about the field. Some professions have large libraries
  devoted to them, but I've never run across a So-And-So Memorial
  Library of Technical Support. This may be because support folks
  are so overworked that we never have time to write about what we
  do. At any rate, I eagerly awaited the arrival of Peachpit Press's
  "Help! The Art of Computer Technical Support" and read it from
  cover to cover in short stints over a period of two days. One of
  the problem with being a tech support person is that you may end
  up with your productive time broken up into about fifty two-minute
  blocks over the course of a day, which does weird things to your
  personality after a while.
 
  Written by Ralph Wilson, "Help! The Art of Computer Technical
  Support" could have been yet another pop-business book about using
  cute psychological tricks on your customers (Don't sit across from
  them at a table; sit next to them or sideways from them to make
  you seem friendlier.) or it could have offered tired, simpering
  maxims such as "The customer is always right" and "Never make
  excuses." I learned these at a support seminar, but I promptly
  discounted them because I know darn well that the customer often
  doesn't have a clue. ("I don't need a PostScript printer; I only
  print from PageMaker.") As for not making excuses, just try
  working for an educational reseller of Macintoshes and not make
  excuses when Daddy calls from Long Island to find out why his
  daughter cannot purchase a computer until she actually registers
  for college. This book assumes that the reader has a brain and has
  mastered the basics of spitting out the chewing gum before
  answering the phone.
 
  "Help! The Art of Computer Technical Support" will help everyone 
  involved in computer support from high-level managers to the most
  overworked techs in the cubicle trenches. It's for people involved
  with consulting firms and internal help desks, as well as software
  and hardware companies that support what they sell. Wilson offers
  ideas and examples about improving support on all levels, with
  plenty of real life examples and quotes from leaders in the
  support profession.
 
  For suit-types, the book discusses what personality traits make
  for a good support person, how to train support personnel, how to
  keep techs from burning out, and how to cost-justify your
  existence. For those managing phone support centers, it discusses
  various ways of charging (or not charging) customers for support.
  You'll find out WordPerfect's rationale for providing toll free
  support, why Ashton-Tate provided some support for the cost of a
  phone call, and the argument for and against 900 numbers as the
  emerging phone support method. Help Desk managers may be
  interested in the discussion of the pros and cons of
  "outsourcing," or making someone outside the company do some of
  the work. One chapter analyzes and explains the main features of
  several commercial databases used to store technical information
  and track customer information.
 
  People who actually talk to customers and provide support will
  find useful suggestions for most aspects of their jobs, from
  assisting difficult customers to graciously accepting feedback.
  Wilson has done his homework here, with suggestions for dealing
  with all sorts of customer situations including skeptics, four-
  letter abuse, and "Novice Users and the Terminally Confused." He
  discusses important issues for any support person to be aware of,
  such as taking charge of the support situations and active
  listening to customers. A particularly valuable chapter is the one
  on developing trouble-shooting skills, which provides many ideas
  for becoming better at trouble-shooting, a skill which is rarely
  mentioned but plays a key role in providing support. Wilson
  discusses the difference between internal and external support and
  even looks at alternative methods of support such as fax and
  email. I had the most fun with the last chapter, though, which
  discussed how to behave as the recipient of technical support. Now
  if only my callers would read this chapter before calling me!
 
  Ralph helpfully included a bibliography of related materials,
  which I hope to look up in the future. After reading the book, I
  had some new ideas for working with users and a better
  understanding of the different aspects of providing support.
  Peachpit's books tend to be fun and informative, and "Help! The
  Art of Computer Technical Support"  lived up to my expectations.
  Unlike some other Peachpit books that feature extreme brevity,
  this book is a solid 200-plus pages, and is worth the $19.95
  sticker price. If nothing else, your employer should buy it or you
  can write it off as a business expense. Highly recommended.
 
    Peachpit Press -- 800/283-9444 -- 510/548-4393
      510/548-5991 (fax)
 
 
Reviews/05-Oct-92
-----------------
 
* MacWEEK -- 28-Sep-92, Vol. 6, #34
    Serius Developer 3.0 -- pg. 53
    CPU  -- pg. 53
    Acecat -- pg. 54
    Bar Code Readers -- pg. 56
      BC-91 Bar Code ID System
      LM-300 Bar Code Scanner
      DuraWand Bar Code System
    Texas Instruments microLaser XL Turbo -- pg. 58
 
* Macworld -- Nov-92
    Macintosh Performas -- pg. 110
    Accounting Software -- pg. 116
      (too many to list)
    Optical Drives -- pg. 124
      (too many to list)
    Removable-Media Drives -- pg. 132
      (too many to list)
    Pixar Typestry 1.0 -- pg. 148
    Atlas Pro 1.0.6 -- pg. 149
    Morph 1.0 -- pg. 152
    DesignCAD Macintosh 3.0.1 -- pg. 159
    Aldus Intellidraw 1.0 -- pg. 160
    Trackballs -- pg. 162
      Mouse-Trak
      TurboMouse 4.0
    Motion Works Promotion 1.0 -- pg. 164
    Connections 2.1 -- pg. 166
    MasterFinder 1.2.1 -- pg. 166
    C. Itoh ProWriter Printer -- pg. 168
    DocuComp II 1.0 -- pg. 170
    Fontographer 3.5 -- pg. 170
    ACS300 Computer Speaker System -- pg. 172
    Sensible Grammar 2.1.3 -- pg. 172
    NightWatch II 2.0.1b -- pg. 174
    Retrieve It 1.0 -- pg. 174
    Smoothie 1.02 -- pg. 176
    SpeedyCD 1.2.2 -- pg. 176
    Entrypaq 1.0 -- pg. 178
    A/UX 3.0 -- pg. 178
    EdScheme 3.4 -- pg. 180
    Office Wiz 1.1 -- pg. 180
    SuperDuper 1.7 -- pg. 182
    StatView 4.0 -- pg. 182
    Easy Alarms 2.0.3 -- pg. 184
    Eco-Adventures in the Oceans 1.0 -- pg. 184
    Eco-Adventures in the Rainforest 1.0 -- pg. 184
    Red Baron -- pg. 185
    GeoQuery 3.02 -- pg. 185
 
 
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