HDTenEightyP/NetNews huggingface dataset:
Newsgroups: bit.listserv.circplus
Date:         Fri, 11 Dec 1992 13:17:00 PST
              <CIRCPLUS@IDBSU.BITNET>
From:         Valerie Rom-Hawkins <ECZ5STX@UCLAMVS.BITNET>
Subject:      Re: Damaged materials

> Subject:      Damaged materials
>
> I have two questions:
>
> 1.      What policies do libraries have for books that are returned
> damaged?  What sort of fine is assessed?  Do you have levels of fees --
> from slight damage to total loss?

At the UCLA Library, if a book is damaged and must be replace,
the patron is charged the cost of the book plus a $30 processing
fee.


> 2.      How do you make these policies (privileges and responsibilities
> of the library) known to library users?  Do you use Student and Faculty
> Handbooks?  Do you make it available through an electronic format -- for
> example, a campus network or online catalog?
>

We give a Lending Code pamphlet to the user at the time of card
issuance.






Valerie Rom-Hawkins
Circulation Services
University Research Library
UCLA
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Newsgroups: bit.listserv.circplus
Date:         Fri, 11 Dec 1992 22:51:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "DIVENS, W.C." <N93774@PITTVMS.BITNET>
Subject:      CHAT: Wonder no more

>     Bravo! I've often wondered where other circ folks found the time also!

I hate to reveal the secret...but it has its roots in an organization
known as DIGITALS ANONYMOUS.  We have to attend weekly meetings where
we get up and confess to our peers:

"Hi, my name is Bill and I have a MODEM"

<murmurs of sympathy from the crowd>

"But there's more...I have unlimited local phone service to the
        computer center, accounts on 5 different systems, 4 terminal
        emulators and a surge protector!"

<gasps from the audience>

Usually after these occurrences, there is somebody who comes over and
tells you that if you get the urge to dial in, give them a call instead.
But usually, when you call the number, all you get is a carrier signal!

Those of us who have been doing this stuff for years have made excuses
to waste our money on equipment to provide access from home.  It starts
off with a 300 baud, then a 1200 baud.  Pretty soon you are eyeballing
that 9600 card and a seperate phone line with the same longing that a
wino eyeballs a bottle of muscatel.  Then comes the pocket protector
and the calculator that converts decimal to hex and binary with a
single button.  Not a pretty picture.

So do not wonder...pray for us.  While we would NEVER think of neglecting
our duties at Circ, the dishes and holiday decorating can most certainly
wait!

Actually, for a serious treatment of the subject, there was an article
in a recent IEEE Transactions magazine that dealt with E-mail in the
workplace, and it addressed many of the associated problems that have
arisen.  In some cases, instead of improving productivity, it has
actually reduced productivity and replaced the office coffee pot / water
cooler as the place where people just 'hang out' and talk.

Just check the time of the message.  If it is outside of
usual working hours, you will know that you are reading the words of one
with a 'digital' dependency problem.

My name is Rusty....
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Subject: (no subject given)
Newsgroups: bit.listserv.circplus
Date:         Thu, 17 Dec 1992 10:12:36 LCL
              <CIRCPLUS@IDBSU.BITNET>
From:         MBIDDLE@EAGLE.WESLEYAN.EDU
Subject:      Re: copy 1, copy 2, copy 3........

Wesleyan University has had no copy statements on the call number label for
a number of years now and it really is not such a problem.  The barcode is
all.

Marking books is now part of Access Services and since we are so very
aware of the importance that the right call number be attached to the correct
book, if there is ANY discrepancy between the on line record and the call
number, the book goes back to cataloging to be
corrected - about 1% a week.

Michaelle Biddle
Access Services/Preservation
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Newsgroups: bit.listserv.circplus
Date:         Mon, 14 Dec 1992 07:52:17 CST
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Resent-From: "Jorge L. Cruz" <VB7R0036@SMUVM1>
Comments:     Originally-From: "DIVENS, W.C." <N93774@PITTVMS.BITNET>
Comments:     Warning -- original Sender: tag was CIRCPLUS@IDBSU
From:         "Jorge L. Cruz" <VB7R0036@SMUVM1.BITNET>
Subject:      CHAT: Wonder no more

>So do not wonder...pray for us.  While we would NEVER think of neglecting
>our duties at Circ, the dishes and holiday decorating can most certainly
>wait!

Father forgive them, for they know not what they do......(and lead us not into
temptation, but deliver us from evil!)
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Newsgroups: bit.listserv.circplus
Date:         Fri, 11 Dec 1992 10:49:35 -0800
              <CIRCPLUS@IDBSU.BITNET>
From:         Margot Leigh-Nolan <leigh@SCILIBX.UCSC.EDU>
Subject:      Re: security system

While I find it sometimes informative to read the various ways various
library's handle certain situations I am amazed that some staff have so
much time to devote to replies.  I am Desk Supervisor and I barely have
time to read my E-mail, never mind responding all the time.  I love this
information age but it can be overwhelming.
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Newsgroups: bit.listserv.circplus
Date:         Tue, 15 Dec 1992 18:44:00 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         Marc Forster <FORSTER@ZODIAC.BITNET>
Subject:      Re: Call for creativity

      ***************************************************************
      Cater their lunch. It doesn't matter whether its Pizza Hut (don't
      let their Cardiologist hear about this) or Le Grande Quiche; just let
      them know you appreciate their efforts, and try to put a little
      of the Holiday spirit BACK into the day.

                             Marc
  ************************************************************************
  MARC FORSTER             RUTGERS UNIVERSITY         DOUGLASS LIBRARY
  PHONE:908-932-9411                                  CHAPEL  DRIVE
  BITNET:FORSTER@ZODIAC                               NEW  BRUNSWICK
  INTERNET:FORSTER@ZODIAC.RUTGERS.EDU                 NEW  JERSEY 08903
     ********NATURALLY THESE ARE MY OPINIONS AND MINE ALONE********
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Priority:     normal
X-mailer:     Pegasus Mail v2.3 (R4).
Newsgroups: bit.listserv.circplus
Date:         Sun, 13 Dec 1992 17:29:38 CST
              <CIRCPLUS@IDBSU.BITNET>
From:         Tony New <NEW@LIBRARY.UTA.EDU>
Subject:      Re: CHAT: Wonder no more

> Just check the time of the message.  If it is outside of
> usual working hours, you will know that you are reading the words of one
> with a 'digital' dependency problem.

*GASP* You mean I'm NOT alone.

<picture me typing while wiping away tears of happiness produced by
grateful feelings of new found fellowship>    <GRIN>

an ifin ya donna believe it check out the time this post was made!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
| Tony New                                   ===            __       |
| Central Reserves, Circulation                |=========== |  )     |
| Univ. of Texas at Arlington Library         //            \\       |
| Box 19497                                \   /            \   /    |
| Arlington, TX 76019-0497                -  +  -     o~   -  +  -   |
| NEW@LIBRARY.UTA.EDU                      /   \     ~      /   \    |
| Voice: 817-273-3395                                                |
| Fax:   817-273-3392                     "That Cycling Fanatic"     |
======================================================================
From: sowens@MAGNUS.ACS.OHIO-STATE.EDU (Sheryl Owens)
Newsgroups: bit.listserv.circplus
Subject: RE: Call for creativity
Date: 16 Dec 92 14:18:57 GMT
              <CIRCPLUS@IDBSU.BITNET>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
X-Mailer: ELM [version 2.3 PL11]
              Flemming," at Dec 14, 92 8:58 pm

At Ohio State creativity is not needed.  We are only closed 5 days per year.

Now, granted faculty have all official holidays off except Columbus day ( taken
the day after Thanksgiving) and President's day ( which becomes Christmas Eve
for everyone).  Most staff who must work holidays have the option to take comp
time or pay at time and a half.  Some staff (high level supervisors) can only
get comp time.

As far as who works, usually  we have enough volunteers.  I suggested that we
set up a rotating holiday schedule so that if you were off the last holiday,
you work the next one, but staff didn't like that idea.  We have never
been in a staff bind over holidays.  During breaks when the University is
offically closed (like now) everyone is here - administrators, reference,
bibliographers, circ, techies  and all.  Some schedule vacation at this time,
but here, breaks are business as usual.

We save our creativity for real library work, like conjuring up reasons to have
more than one Christmas party. :*)

Sheryl, at The OSU (OHIO)
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Newsgroups: bit.listserv.circplus
Date:         Wed, 16 Dec 1992 09:41:30 -0700
              <CIRCPLUS@IDBSU.BITNET>
From:         SEAMAN_SH@CUBLDR.COLORADO.EDU

SET CIRCPLUS NOMAIL
Newsgroups: bit.listserv.circplus
From: trumpins@alexia.lis.uiuc.edu (Barbara Trumpinski)
Subject: Re: CHAT: Wonder no more
Organization: University of Illinois at Urbana
Date: Sun, 13 Dec 1992 23:02:22 GMT

In <01GS7FRUHNLC95OROP@vms.cis.pitt.edu> "DIVENS, W.C." <N93774@PITTVMS.BITNET> writes:

>>     Bravo! I've often wondered where other circ folks found the time also!

>I hate to reveal the secret...but it has its roots in an organization
>known as DIGITALS ANONYMOUS.  We have to attend weekly meetings where
>we get up and confess to our peers:

>"Hi, my name is Bill and I have a MODEM"

><murmurs of sympathy from the crowd>

[   ]   great stuff deleted

>So do not wonder...pray for us.  While we would NEVER think of neglecting
>our duties at Circ, the dishes and holiday decorating can most certainly
>wait!

>Actually, for a serious treatment of the subject, there was an article
>in a recent IEEE Transactions magazine that dealt with E-mail in the
>workplace, and it addressed many of the associated problems that have
>arisen.  In some cases, instead of improving productivity, it has
>actually reduced productivity and replaced the office coffee pot / water
>cooler as the place where people just 'hang out' and talk.

>Just check the time of the message.  If it is outside of
>usual working hours, you will know that you are reading the words of one
>with a 'digital' dependency problem.

>My name is Rusty....

hi rusty!  my name is barb (a.k.a. conan the librarian) 

:)

what is REALLY scary is netting before breakfast...during break...as
soon as you get home from work...before bed...and in the middle of the
night when you get up to go to the bathroom and  get a drink of water.

i can do this....i have a dec vt-52 sitting on my kitchen table.

just another net.junkie

--
***************************************************************************
conan the librarian a.k.a. kitten           /\ /\  barbara ann 
"my life's a soap opera, isn't yours?"      {=.=}
                                              ~   trumpins@alexia.lis.uiuc.edu 
"love is the wild card of existance"
                          rita mae brown

Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
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Newsgroups: bit.listserv.circplus
Date:         Fri, 18 Dec 1992 13:20:53 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         Sheryl Owens <sowens@MAGNUS.ACS.OHIO-STATE.EDU>
Subject:      Re: CHAT: ejunkie/listowner returns, sorta
              Lester" at Dec 17, 92 3:56 pm

>
> On Sun, 13 Dec 1992 23:02:22 GMT Barbara Trumpinski said:
> >>Just check the time of the message.  If it is outside of
> >>usual working hours, you will know that you are reading the words of one
> >>with a 'digital' dependency problem.
>
>    this is during 'working hours' but i'm on sick leave....
>
> >what is REALLY scary is netting before breakfast...during break...as
> >soon as you get home from work...before bed...and in the middle of the
> >night when you get up to go to the bathroom and  get a drink of water.
>
>    i do all of those, except the last....unless i can't get back to sleep.
>
> >i can do this....i have a dec vt-52 sitting on my kitchen table.
>
>    well, i have a 486/66 and 14.4k modem sitting in front of me, in
> the 'home office'.  8-)   does make life simpler....though am more than a
> little behind in email....have had two eye surgeries since thanksgiving,
> and probably shouldn't be looking at the screen THIS much even....but....
> when you got the habit......
>
> dan
>    Welcome back,Dan  I joined MODEM Anon about a year ago.  I have a 286
w/color monitor and internal modem and printer. I was e-mailing myself at work
from home...That's when I decided enough was enough.  I have a staff to nag me
and here I was doing it to myself at 3, 4:00 in the morning on a Saturday just
because I happened to be up.  Once I joined MA I rediscovered other pleasures
in life like sleep :*)  Sheryl

at THE OSU
> *****************************************************************************
> * Dan Lester                          Bitnet:   alileste@idbsu              *
> * Associate University Librarian      Internet: alileste@idbsu.idbsu.edu    *
> * Boise State University                                                    *
> * Boise, Idaho  83725                 BSU and I have a deal: I don't speak  *
> * 208-385-1234                        for them and they don't speak for me. *
> *****************************************************************************
>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Organization: The University of Texas Health Science Center at San Antonio
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Date:         Tue, 15 Dec 1992 11:39:20 -0500
              <CIRCPLUS@IDBSU.BITNET>
From:         SHONTZ%ATHENA.DECNET@UTHSCSA.BITNET
Subject:      Re: Call for creativity

Unfair situations like this one create morale problems that are well nigh in-
tractable right at the time.  This situation occurs several times a year here,
and we address it in various ways.

1. At every staff meeting and any other chance I get, I remind my staff and any-
   one else who will listen just how VITAL they are to the library and the unive
   r-
sity.  The REASON that they are vital is because they are HERE.  If Access Ser-
vices staff are not present, the library does not open.  Nothing happens without
   them.  This kind of lip service does not solve the problem, but it lays the
foundation for doing so.
Beyond that, public recognition of efforts, parties, and other bribes help.

2. We usually ask library clerks and one supervisor to volunteer to work holi-
days.  We almost always get enough volunteers, but if we don't the assignment is
   based on a combination of who asked to be off first, seniority, and who worke
   d
other holidays.

3. I wouldn't bother training tech services staff unless they can be narrowly
trained to do some particular task, like shelving books, and not have to do any-
thing else.  Working at service points takes practice.  So does shelving, but
they ought to be able to figure it out.

4. On holidays we just want the basics done.  My staff are interested in some
of the stats we collect, so I have them count things sometimes, like entrances
at a particular time or people in the library.  We don't ride them hard.

A key element is to somehow make them feel wanted at all times of the year, not
just holidays.

Best of Luck
David Shontz
UTHSCSA
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Date:         Fri, 18 Dec 1992 19:15:24 -0800
              <CIRCPLUS@IDBSU.BITNET>
From:         Maresa Kirk <mkirk@JUPITER.WILLAMETTE.EDU>
Subject:      Re: graduation checks

no mail Maresa Kirk (mkirk@willamette.edu)
Thanks
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Posted-Date: Tue, 15 Dec 1992 10:56:42 -0500
X-Mailer: InterCon Dispatcher/SMTP for QuickMail
X-Priority: 4
Newsgroups: bit.listserv.circplus
Date:         Tue, 15 Dec 1992 10:56:42 -0500
              <CIRCPLUS@IDBSU.BITNET>
From:         Loretta Merlo <Loretta_Merlo@QMCUMC.MAIL.CORNELL.EDU>
Subject:      RE>call for creativity

Luckily, this is one problem we don't have here.
  The Library, i.e., the Circ Desk, is open 360 days per year. We are closed
only on Christmas Day, New Year's Day, Thanksgiving Day, 4th of July, and
Labor Day. The college, however, pays its employees for 9 "official" holidays
per year. On the 4 holidays the Library is open but the college is "officially"
 closed (Memorial Day, Martin Luther King Day, Day after Thanksgiving,
President's Day),  we pay 'double pay' to the staff members scheduled to work,
as required by the college regulations. I usually have no trouble filling the
spots, although occassionally, I have to scramble some.- L Merlo, CUMC Library,
 NYC
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Newsgroups: bit.listserv.circplus
Date:         Mon, 14 Dec 1992 12:14:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         ERCOUPE@PITTVMS.BITNET
Subject:      Call for creativity

This is NOT a survey...it is a call for creative ways of
addressing a concern.  Suggestions need not be 'tested and
approved' nor do they need to be 'standard'.

Here's the scenario:

You work in a university library.  There are several holidays
throughout the year, including a stretch at Christmas, where
the university is 'officially' closed, but they dictate that
'essential services' must remain operational.  One of those
essentials is the library...specifically public services.

You know that your staff have been getting a bit testy, realizing
that they are being asked to work days where:

[a] the rest of the University workers are off,
        and are not asked to work
[b] library technical services is closed down
[c] the union employees of the university are
        getting time-and-a-half for certain of
        the days in question.
[d] your staff will receive just one compensatory day
        credit for every day they work.

So how would you convince your staff to work over the holidays for
a day or two?

Should the library administration permit the 'tech services'
        staff who might want to work (to build up some
        comp. time) fill in at public services?  It is
        worth the effort to train these people for the
        short time they will be filling in?

Assuming you must assign staff, what methodology do you use to
        assign them?  Seniority?  Desire?  Skills?

Finally, what should be your expectations of their performance
        if assigned to work?

No need to respond to the list...you can respond to me personally.
I will write up the results if any are interested.

Although creativity can be given a free reign, the answers will
be used.  I am currently working with our institution's staff
development people, and one of the problems that has been mentioned
(by myself and others) is the issue of holiday compensation for
those employees who must work.  It would be nice to go armed with
some new ideas.  The CIRCPLUS people have been creative in the past,
so let 'er rip.

Rusty
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Newsgroups: bit.listserv.circplus
Date:         Wed, 16 Dec 1992 15:59:23 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         Cynthia Flack <CAFLACK@UGA.BITNET>
Subject:      Re: Don't accept collect calls

If someone were able to "lock into" someone's communication network
using a computer, then they theoretically could do anything with the
phone that the people on that network (phone system) could do. Since we
cannot make long distance calls without dialing 8 and using a Gist#, I
do not think it would work here. They would have to break into our
telephone system AND use a gist#.
From: DSTUBEN@MTUS5.CTS.MTU.EDU (Dawn Stubenrauch)
Newsgroups: bit.listserv.circplus
Subject: Don't accept collect calls
Date: 16 Dec 92 13:48:56 GMT
              <CIRCPLUS@IDBSU.BITNET>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU

I am sending this message out as a warning to other libraries.

There is a telephone scam going on.  What happens is you get a collect call
and the person will tell you they are paraplegic or in a prison and can not
redial the phone.  They ask you to transfer them and when you press the
button to transfer they can lock on your line with a computer and call
anywhere in the world and you will get the charges.

The names they used here were John, Jonathan, and Anthony.  We had one call
go through to England for at lest three hours.
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Newsgroups: bit.listserv.circplus
Date:         Thu, 17 Dec 1992 01:34:27 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "Mike Strahan, Computer Reference Svs.,
              Olson Lib." <FAMF@NMUMUS.BITNET>
Subject:      Distance Education Survey

Note: This message is cross-posted to the following lists:

   PACS-L, LIBREF-L, ILL-L, DEOS-L, BUSLIB-L, BI-L, CIRCPLUS, & OFFCAMP

I apologise for duplication, & sorry if this is a FAQ.  This  is the
same message distributed around Thanksgiving, but my deadline was not
realistic or curteous to my colleagues.

To those who have already responded, THANK YOU !  It is not necessary to
respond again.

Please respond directly to me at: FAMF@NMUMUS.BITNET
                              or: famf%nmumus@cunyvm.cuny.edu

Please respond by February 1, 1993.

----------------------- Original Message --------------------

Our campus is currently exploring distance education avenues.  As the
librarian on a campus-wide committee, I am concerned about how we will
meet the needs of students who would participate in courses delivered in
this way.

I would like to receive responses from librarians/staff who are directly
involved in serving students taught through distance education.  I am
looking for participants from ACTUAL settings.

** Disclaimer: All responses will be kept confidential.  I am not a
student nor is this research for publication/presentation.

Thank you for your assistance in responding.  While none of us have
"free time," your contributions are greatly appreciated.

---------------------- Questionnaire Begins Here ---------------------

1.  How long has your institution offered courses through distance
education,   number of participants (est.), & what disciplines (e.g.
English, Education, Business, etc.) ?


2.  Do you offer students access to indexes via dial-in CD-ROM or
    mainframe-mounted tapes ?


3.  Generally, what library services do you offer to D.E. students
    (separate from #2) ?


4a. Are there any special services/accommodations that you make for D.E.
students that more "traditional" patrons do not receive    (e.g.
utilizing fax instead of surface mail for document delivery) ?


4b. Do you charge patrons anything extra to recover costs for these
special services (& how much) ?



5.  Whether you offer special services or not, did you need to add extra
staff (any level) &/or increase your budget to accommodate special
requirements of D.E. students ?


6.  Do you conduct any form of LI/BI with distance education students,
and if so, what methods are used (e.g., as part of students visiting
campus to meet with instructor, library schedules 1-hour BI session) ?


Thank you for your time and effort.  If anyone wishes an annonymous
summary of the responses, please attach note.  I will respond in mid-
February.

Mike Strahan.
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU