From: klong@sura.net ("K.A. Long")
Subject: Network Operator - PART TIME ONLY - Col. Pk, MD
Keywords:  Please reply to klong@sura.net.  
Organization:  SURAnet 
Distribution: md
Date: Wed, 29 Jul 1992 22:11:43 GMT


Division:	SURAnet

Department:	Network Operations Center

Position Title:	Network Operator I

Reports to:	Network Operations Center Supervisor         

Position Summary:

This position is responsible for day-to-day monitoring of the network,
troubleshooting and logging of network problems, and providing network 
status information to network users.  The network operator will interact
on a daily basis with customer site technical contacts and members
of the operations staffs of other network operations centers and 
computing facilities.

Specific Duties and Responsibilities:

* Identification of Network Problems - Use network monitoring tools to 
    recognize and anticipate network problems.  Verify user-reported 
    problems.  Must record reported problems accurately.

* Problem Isolation and Dispatching - Independently perform basic testing
    procedures such as physical equipment check and  node reachability.  
    This will involve reading and interpreting technical documentation.
    After basic troubleshooting has been performed, appropriate personnel 
    (including SURAnet personnel, site contacts, and telephone leased 
    line vendors) must be contacted for resolution.  Telephone interaction
    with technical and non-technical personnel will be required, including
    explanation of technical procedures to persons not familiar with
    the networking equipment.

* Trouble Reporting and Logging - Keeping users notified of the extent of
    network problems and their expected time to resolution.  Maintaining
    status log of all network problems and customer and phone company
    interaction.  Providing regular written summaries of those records.

* Equipment Inventory and Mailing - Preparing replacement hardware for
    mailing to sites and maintaining records of items sent and received.

* General Operational Responsibilities - Such as notifying and assisting
    users with routine network changes; distribution of print-outs; regular
    creation of back-up tapes; answering phones when receptionist is
    unavailable.

Requirements:

AA Degree or equivalent experience in computer operations or
telecommunications operations.  Since a considerable portion of the
duties include dealing with others, applicants should possess
excellent communicative and inter-personal skills.  Applicants are not
expected to have direct experience in the above operating environment;
strong reasoning skills and the interest and patience to learn will
suffice.  A history of responsible work habits and a desire to advance
to Operator II position are expected.

Contacts:

	Internal: Critical communication with other operations staff
			members (operators, engineers, and manager) via
			electronic mail and the trouble ticket log.
			Some interaction with other staff members, 
			particularly the day shift.
			
	External: Extensive telephone interaction with customer site technical 
			contacts and other network and computer operation 
			centers.  Day shift staff may provide information 
			to site visitors.


Newsgroups: misc.jobs.offered