From: sanh@ios.Convergent.COM (Son Anh)
Newsgroups: soc.culture.vietnamese
Subject: Results of "Need Advise on one hassle deal at Capitol Honda
Date: 7 Jan 93 22:38:02 GMT
Reply-To: sanh@ios.Convergent.COM (Son Anh)
Organization: Convergent Technologies



    Last time I wrote:

   >--------------------------------
   >I am looking for a direction or how to get started to file a complaint
   >against a car dealer.

   >On December 28 1992, my fiancee and I went to Capitol Honda in San jose to
   >buy a car. We had a deal done on a green honda accord lx with the
   >interest rate 5.9 that is financed by Honda Financial Incorporation. We also
   >had the Purchase Agreements that has been signed by my fiancee and the 
   >dealer. But they did not have that car in their stock, so we had to wait
   >for them to order the car.

   >On last Saturday (1/2/93), we called to ask whether they had the car.
   >The saleman said that they made a mistake, they thought that the car
   >was grey(gr) not green (gr), so we would not have the car this weekend.
   >Also, we have to pay the car with different interest rate not 5.9 as
   >we agreed before, because the car will be delivered to us after the day of
   >5.9% rate which would be  ended on 1/3/93. We came to talk to the sale
   >manager, and we got the same answer. 

   >I don't think it sounds right at all, and we want to complain to Consumer
   >Affairs.  We also  want to hear any advise from you so that I can solve 
   >this problem legally or peafully. Some questions that I want to know:

   >- How should I start from here?

   >- Is it worth to file a law suit? if yes, will we win?

   >Thank you in advance any advise from you
   >------------------------------------------ 



    I'd like to summarize the advise that I received. You may use that in the 
    future if this kind of problem hit you.

    - Most of you suggested me to bring this problem to Consumer Affairs,
      Better Business Bureau, or the Action Lines of Mercury News in San Jose

    - Some of you advised me to call American Honda Company, and 
      one netter sent to me one detail and helpful info: 
    > Aref from Stanford  Wrote:
    >
    >Several months ago, I had gotten into a situation with a Honda
    >dealer in Houston, TX over a faulty repair job that was done a while
    >ago. Because of that faulty repair, the car had developed problems which
    >cost about $1400 to fix. Over the phone, I recovered half of that amount.
    >Of course, a local Honda dealer certified the faultiness of the repair job.

    >I called American Honda Customer Relations in Torrance, CA (outside LA)
    >and talked to them. They were very helpful and directed me on how to proceed.
    >They are at 310/ 783-2000. In addition, every dealership is supposed to have 
    >a "customer relations manager" who deals with such issues. I think if you
    >call this person as well as American Honda and *yell*, you might get results.
    >American Honda has a system of keeping tabs on their dealers and rating
    >them on customer satisfaction/complaints. This rating is a factor in the
    >volumes of cars they get, the timing of orders, factory discounts, etc. No
    >dealer wants to see their rating decline. So you might want to remind them
    >of the potential loss of business they could face. As I understood, I could
    >have recovered the full amount if I was a local (living in Houston). 

    - Some of you suggested me to tear up the contract and go to other dealers
      in Bay Area. We already thought of this way. But before to cancel this
      deal, I called other dealers and the price was 400-500 more than the one
      that we had ( I thought that because of the 5.9% rate, alot of people 
      wanted to buy honda, so they did not enough car to sell and the sale 
      price was higher). Also, we already gave Capitol Honda the down payment,
      and they cashed it out a day after. It also was too late to cancel the
      contract because at the time we got back to them was 5 days later after
      the contract was signed. So we had to stick with the Agreement Contract
       
    ----------------------------------

    Sau khi to^i go"?i thu" ca^`u cu"'u le^n newsnet and SCV, to^i -da~ 
    nha^.n  tre^n 30 ca'i mails trong mo^.t nga`y va` ho"n mo^.t nu"~a
    la` ca'c ba.n Vie^.t netters. To^i tha`nh tha^.t ca'm o"n su". quan
    ta^m cu?a ca'c ba.n va` ca'c lo"`i khuye^n -de^? giu'p to^i gia?i
    quye^'t va^'n -de^` mo^.t to^'t -de.p.

    Sau khi tham kha?o y' kie^'n ba.n be` va` theo lo"`i chi? da^~n cu?a
    ca'c netters, chu'ng to^i go.i Better Business Bureau va` ho. ba?o 
    chu'ng to^i go"?i gia^'y to"` -de^'n cho ho. cu`ng vo"'i ma^~u complaint.
    Kho^ng bao la^u thi` o"? dealer go.i la.i, ho. no'i ho. muo^'n tra?
    la.i tie^`n down. Nhu"ng chu'ng to^i kho^ng chi.u va` no'i la` chu'ng
    to^i -dang complain vo"'i BBB. Cuo^'i cu`ng ho. -do^`ng y' bo"'t
    200 vo"'i -die^`u kie^.n  pha?i la^'y ma`u kha'c vo"'i ma`u xanh ma`
    chu'ng to^i -da~ cho.n bo"?i vi` green is the demand color for Honda
    so it's more expensive compared with others. Trong lu'c ma(.c ca?
    ve^` gi'a xe,  chu'ng to^i -da~ pha?i chi.u tra? gi'a cao ho"n khi cho.n
    ma`u green. Chu'ng to^i -do^`ng y' va` -da~ la^'y xe ve^` vo"'i 200 
    dollars it' ho"n va` 5.9% rate.
    
    The bottom line cu?a vu. na`y la` bo"?i vi` nhu"ng nga`y cuo^'i cu?a
    5.9% rate, dealer kho^ng co' -du? xe ba'n  -da(.c bie^.t la` ma`u xanh,
    ne^n ho. kho^ng muo^'n giao xe cho chu'ng to^i, -de^? ho. co' the^?
    ba'n vo"'i gia' cao ho"n. Va` ho. co^' y' la`m cho chu'ng to^i
    ba~i bo? Contract. May ma('n la` chu'ng to^i kho^ng chi.u thua vi` 
    chu'ng to^i co' -du? chu"'ng co"' la` chu'ng to^i -du'ng. Cuo^'i
    cu`ng nho"` lo"`i khuye^n cu?a ca'c ba.n, chi? ca^`n HU` mo^.t ca'i
    nhe. la` ho. chi.u nhu"o".ng bo^. ngay. 
    

    Mo^.t la^`n nu"~a ca?m o"n ca'c ba.n nhie^`u.

    Son Anh
Newsgroups: soc.culture.vietnamese