From: leo@zelator.in-berlin.de (Stefan Hartmann)
Subject: Re: Supra flame
Organization: Puplic-Access-Xenix-System
Date: Sat, 07 Nov 92 03:14:26 GMT

In <1992Nov4.094654.26918@concurrent.co.uk> nnw@concurrent.co.uk (Neil Watson) writes:

>In article <1992Nov3.134912.159@hsh.com> paul@hsh.com writes:
>>In article <NJikTB2w165w@willard.UUCP>, dawson@willard.UUCP writes:
>>> I've been using a SupraFAXModem v.32bis (V1.200-C TR14-Jxxx-001 032) modem
>>> for about a month.  
>>[stuff deleted
>>> I've been in line for the free H-ROM upgrade for over two weeks.  Supra's
>>> tech rep assured me I'd have it by the end of the first week.  Why should
>>> they make promises they damn well know they have no intentions of honoring?!
>>
>>Stuff like this reminds me of the old cartoon that ends with the store
>>manager saying to the surly customer, "I've fired my employees, closed my
>>business, and I'm about to hang myself... NOW are you satisfied?" 
>>
>>I sent in my upgrade form two weeks ago, sat back (anticipating the WORST,
>>based on all the flames seen here), and was pleasantly surprised to receive
>>my ROMs last night.  I received, in addition, complete instructions, a 
>>supplement to the manual, and a li'l screwdriver to do the work.  My Supra 
>>works just fine, thank you.
>>
>>Where do people get the idea that all of their orders will be in their 
>>mailbox with tomorrow's mail?  Have some patience, for God's sake.  Yes,
>>some delays are unavoidable -- but they REALLY don't do it DELIBERATELY to
>>p*ss you off.  Really.  Honest.
>>
>Well, I don't expect quite next day service, but I do expect something
>resembling what the company promised. I ordered my ROM upgrade to be
>shipped to a US address on 29Sept92, and it STILL hasn't arrived. I've
>twice written to Supra to ask where it is and have received the
>response that "its probably already in the mail" once. It was not. Supra
>confirmed the order had been received (by email) on 30Sep92. 10 days
>from there is 09Oct92. Is the US postal service REALLY that bad that it
>takes >3 weeks to get from Supra to New Jersey? Or have Supra failed to
>make their target time, or are they shipping in random order? Or
>what...?

>Becomming impatient...
>Neil

>-- 
>Neil Watson, ESDG Product Support, Concurrent Computer Corp
>G0BLD        227 Bath Road, Slough, Berks, SL1 4AX, England
>             Phone: (+44) 753 513360  FAX: (+44) 753 513303 
>(nnw@slough.ccur.com, nnw@concurrent.co.uk or 100021,3041 @ Compuserve)


Forget Supra,

I gonna never buy again a Modem from them...

They are story tellers...

They don't deliver the ROMS yet to Germany ! My Supra FAX Modem still
disconnects during each BBS-session 2-3 times ! What I have wasted 
my money for redialing and having trouble wit it !!! :-(((((

Has somebody already the new ROM code ?

Could somebody make it available on a FTP site or email it to me, so
that I can burn an Eprom and see, if it is not the Rockwell-Chipset
that is doing the RE and TE disconnect ???

Best regards, Stefan Hartmann,c/o Gatz & Hartmann
email to: leo@zelator.in-berlin.de



-- 
 
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*  Stefan Hartmann       This is how to contact me:         *
*  EMAIL: leo@zelator.in-berlin.de                          *
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Newsgroups: comp.dcom.modems