From: reidc@syscen.com (Reid Carson/Development)
Subject: Technical Support Representative (UNIX), Reston, VA
Date: Mon, 5 Oct 1992 22:19:30 GMT
Distribution: na
Reply-To: uunet!eliot!jrb
Organization: Systems Center, Inc., Reston, VA, USA

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RAXCO Inc.'s UNITECH Products Group is looking for a highly motivated 
individual for a position in our Unix technical support department.  

POSITION TITLE: Technical Support       DEPARTMENT: Unix Customer
                Representative                      Services

REPORTS TO: Mgr UNIX Tech Support       DATE: October 2, 1992

OBJECTIVE: To provide telephone technical support to RAXCO UNIX 
   customers.  


COMPANY BACKGROUND:

RAXCO Software Inc. is a leading developer and marketer of systems 
management software in the VAX/VMS and UNIX environments.  Since it's 
founding in 1977, it has grown into an international company with over 
10,000 customers and offices in the US, UK, France, Canada, and 
Scandinavia.  

Our Unix Network and Systems Management products include the following:

o  BACKUP.UNET provides easy to use backup, restore, and storage media 
   management for UNIX systems across TCP/IP networks.  

o  PRINT.UNET distributes and automates print spooling functions across 
   UNIX based systems on TCP/IP networks.  

o  UCONTROL includes USECURE, UBACKUP, and UQUEUE to provide 
   comprehensive UNIX administration.  

o  USECURE administers system security, allowing controlled system 
   access and use through USHELL, the really restricted shell.  USECURE 
   also features UPASS for improved login security and password 
   management.  

o  UBACKUP provides a simplified backup process for standalone 
   computers and workstations running UNIX through a comprehensive 
   backup, restore, and storage media management system.  

o  UQUEUE smooths the production of all hard copy using a full-feature
   print spooler, batch job scheduler, and queue manager.


LOCATION:

RAXCO Inc.'s UNITECH Product Group is located in Reston, VA, 
approximately 10 miles west of Washington D.C.  The area offers a wide 
range of recreational opportunities, cultural activities, is the home 
of several excellent universities.  Close proximity to Dulles 
International Airport, Washington metro rail, and local highway systems 
make the area easily accessible.  


RESPONSIBILITIES:

o  Provide telephone technical support to trials, international cust-
   omers, and domestic customers

o  Track and report product bugs, diagnose errors and develop 
   corrective maintenance if possible 

o  Perform current release testing 

o  Perform new product testing 

o  Provide sales assistance by answering technical product related 
   questions for prospective customers 

o  Provide product training for VARS/International agents 

o  Provide product training to customers 

o  Provide training for new sales reps on existing products and for all 
   sales reps on new products 

o  Review product documentation 

o  Develop procedures, programs, etc. to facilitate CS functions

o  Provide after hour support

o  Perform other duties as assigned.


MINIMUM REQUIREMENTS/QUALIFICATIONS:

o  Bachelor of Science in Computer Science or related field and a
   minimum of 1 year related UNIX programming/operations/technical
   support experience or minimum of 3 years related experience

o  Experience with 2 or more on the following UNIX systems:

          HP 9000 300, 700, or 800 series
          DEC Vax and DEC station series
          HP Apollo
          Sun Microsystems 3, 4 (SPARC), or 386i series
          Data General Aviion
          Pyramid
          Sequent Symmetry or Balance
          Silicon Graphics
          IBM RS/6000

o  Excellent oral and written communication skills for both technical
   and non-technical information

o  Familiarity with UNIX shell scripts and/or C programming.

Interested candidates are invited to submit resumes to Jim Bowerman, 
Director of RAXCO's UNITECH Products Group.  Mr. Bowerman may be 
reached via UUNET at uunet!eliot!jrb, by FAX at 703-715-9256, or voice 
at 703-264-8213.  RAXCO Software Inc. is located at 1800 Alexander Bell 
Drive, Reston VA  22091.


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