From: mattd@apple.com (Matt Deatherage)
Newsgroups: comp.sys.apple2
Subject: AIIDTS address change
Date: 15 Apr 92 23:58:10 GMT
Article-I.D.: goofy.23272
Organization: Developer Technical Support, Apple Computer, Inc.

AIIDTS APPLELINK ADDRESS CHANGE

Apple's Developer Support Center is one group with many faces, mostly through
different AppleLink addresses.  AIIDTS for Apple II code-level questions,
MACDTS for Macintosh code-level questions, DEVHOTLINE for non code-level
questions, MACINTERFACE for human interface questions, etc.  From the look of
it, you'd never know that we're all one big group with the same missions and
the same goals--to help developers be successful with their products.

That's why, effective Monday April 20th, we're going to start acting like one
group.  Starting Monday, all of the questions that go to the Developer Support
Center will go through one AppleLink address--DEVSUPPORT.  You can send any
developer question that you would have sent to any of the other addresses
to DEVSUPPORT and we'll get it automatically, and you won't have to try to
remember a bunch of AppleLink addresses.  For a while, all the old addresses
will be forwarded to DEVSUPPORT just in case you forget.

Since all the same people will get the same questions, this really doesn't
have any impact on you except in one small way.  Suppose you wrote this
question to DEVSUPPORT:

"I have a problem with TextEdit.  Whenever I call TEKey on a TextEdit record
in a window with a non-rectangular visRgn, the inserted character isn't
properly drawn."

(That's not a real question; I made it up.)  The problem is that by reading
it, you can't tell whether it's an Apple IIgs question or a Macintosh
question--it could be either.  Since all of your communications with us will
now go through one central account, we can't look at the account source
(AIIDTS or MACDTS) to see which platform you meant.

So, to help us out, please start the title of any Apple II question to
DEVSUPPORT with the characters "AII"  (as in "AIIDTS").  That will make
it clearer to us what platform you're talking about.  If we can't tell from
your question, you'll mostly likely get a Macintosh answer, which means you'll
have to write back and ask again, and we don't want to delay the information
you need like that. 

This is also important to international developers--Cupertino supports 
international Apple II developers but does not support all international
Macintosh developers, so if you live outside the United States and submit a
question that's not clearly identifiable as an Apple II question, it may be
returned to you with the note "See your local Apple office."

RememberQnothing's going away, no people are leaving, no service levels are
dropping.  It's the same folks you've always sent your questions to; we're
just finally acting like the one big group we are and always have been.  Look
for more information on the Developer Support Center in the April
"Apple Direct" in the April developer mailing.

Regards,

Matt Deatherage
Developer Support Center, Apple II guy
Apple Computer, Inc.

============================================================================
Matt Deatherage, Developer Technical  | The opinions expressed herein are
Support, Apple Computer, Inc.         | not those of Apple Computer, and
Personal mail only, please.  Thanks.  | shame on you for thinking otherwise.
^^^^^^^^ Technical questions are not personal. Please post them instead.
============================================================================
Newsgroups: comp.sys.apple2