From: golbone@milton.u.washington.edu (Sima Hashemifar)
Newsgroups: comp.databases.informix
Subject: Informix support problem
Summary: Support stinks.
Keywords: DOS machine hangs up, support stinks.
Date: 21 Aug 92 05:48:36 GMT
Article-I.D.: u.1992Aug21.054836.3498
Followup-To: adtaiwo@peponi.mats.washington.edu
Organization: University of Washington, Seattle

>In article <1992Aug19.090540.17209@u.washington.edu> golbone@milton.u.washington.edu (Sima Hashemifar) writes:
>>Organization: University of Washington, Seattle
>>
>>Meanwhile, the campaign has started:
>>Please do not buy infromix products, their tech support stinks.
>>The support policy will kill your business!!
>
>Sima,
^^^^^
Ademola,
>
>I find it interesting that there is no entry in our database of your

The reason is the real person to locate is Ademola Taiwo.
I am Ademola Taiwo, a friend of Sima's, I was reading news while waiting
for Sima finish some work, I posted the said article.
Please check this new name.

>The reason for my concern is that I work out of the Seattle office and
>generally try to take care of the folks in that area.  If you have a
>problem, please email me your case number and/or the problem or bug number
>you were given and I will see if we can get your problem resolved.  (I
>really do recommend email; I am on an extended assignment out of the office
           ^^^^^^^^^^^^^^^
But you would post to the net to clear your/company name? Why did you not
email your response?
The case number is 166938.
>and calling the Bellevue office could result in a several day delay in
>getting in touch.)
>
>In the meantime, please re-read your own comment.  The engineer you spoke
>with obviously cared enough to work on the problem from his own home; as a
You may think that working at home is a sign of support, I think of it as a
sign that either the engineer is overworked meaning that Informix is
cutting corners in support by having too few hands, or the engineer is lazy
at work and has to take the spill home. I have a strong feeling the reason
is not the latter.

MEANWHILE, I still have a $2,000.00 software that does not do what it is
supposed to do; my machine and my client's machine hangs up!!!!! when we
try to delete password. Informix has refused to give support on this
bug for reasond best known to Informix and its workers.

Lastly, 
Please do not buy Infromix products, their tech support stinks.

WHY?
They wanted me to buy support before I can get help on a BUG that hangs up
my machine EVEN ON THE SECOND DAY OF PROCUREMENT!!! Of course, I did not.

WHAT HAPPENED?
Nothing.  Three months later, I am still waiting for HELP!!

>Thank you.
You are welcome.
>
>
>David Coburn                                 coburn@informix.com
>Client Services Engineer                   ...uunet!infmx!coburn
>Informix Software, Inc.
>=========================================================================
>Any opinions expressed here are not necessarily those of Informix 
>(or for that matter, anybody else).
>=========================================================================

PS:
I started the thread from a frirnd's account. Email me directly at
	adtaiwo@peponi.mats.washington.edu
Ademola Taiwo.
Department of Materials Science
University of Washington, FB-10