From: weigner@rcshq.adsp.sub.org (Jan Weigner)
Newsgroups: comp.sys.amiga.misc
Subject: Re: CBM Germany
Date: 23 Jan 93 09:12:28 GMT
Organization: RCS Management Germany

In article <1993Jan19.163009.29399@olymp.informatik.uni-bonn.de> TRECZOKS@rhea.informatik.uni-bonn.de (Christian Treczoks) writes:
>Dear NetBeings,
>
>A friend of mine keeps having problems with the german branch of CBM.
>So do I. So does our local dealer...
>Dear Amigoid NetBeings,
>
>We are having several problems with the missing support by CBM germany...
>Several severe problems.
>
>A friend of mine got an A3000 (one of the last) last week from the local
>dealer. The dealer had this machine in stock for about 2 to 4 weeks.
>But the machine was definitly one of the oldest A3000 ever built -- it
>had no roms (at least no kickstart roms :), and booted 2.01 from harddisk
>(yes. two point oh one!).
>
>As some applications do not run on 2.01 properly, and the < 2.04 KS/WB
>is known to be as stable as a bag of plutonium, I asked the dealer
>about an upgrade to at least 2.04. He said that an update from CBM
>will not be available as far as they know. So I `organized' a 2.04
>SuperKickstart disk to be able to use the machine.
>
>Another friend of mine ordered an A3000. The dealer asked CBM Germany, and
>they said, they've got 12 machines still in stock, and confirmed the delivery.
>On the next day, CBM called and said that the machine was no longer available.
>
>The dealer added to this that they keep having this sort of problems,
>be it machines or accessory from CBM, and that he is very very angry about
>it. Well, he's not alone.
>
>Another known problem are the hotline numbers. One has to dial more than
>twenty times to reach someone. Unfortunately, the people on this line are
>unable to answer even easy questions. E.g., they didn't even know that it is
>possible to insert parameters into an alias with [], and the like.
>
>Some time ago a vendor announced to support amiga user groups -- they only
>have to be registered at the national CBM branch. CBM Germany didn't even
>know that there is something like a registered amiga user group, anyway.
>
>Q1: Is it really a problem to get an update from 2.01 to 2.04?
>    (A newly delivered machine should have at least a NEARLY up-to-date
>    OS version, IMHO)
>
>Q2: Could anybody from CBM anywhere tell CBM germany about these registered
>    user groups?
>
>Q3: Is Dr. P. Kittel unable to receive private mail? I tried his adress
>    to get answers to these questions, and never got a reply, but the
>    mail didn't bounce, either.
>
>All in all, we are `slightly embarrassed' about the German CBM --- hmmm,
>well --- `support'. Any Opinions? Experiences with other CBM branches?
>Or even with CBM germany?
>
>Yours, unsupported, Christian Treczoks (treczoks@rhea.cs.bonn.edu)


I mean what do you expect from CBM, they are so fucking small company-wise
Our local home savings bank has higher revenues than CBM worldwide and also
makes more profit.

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Newsgroups: comp.sys.amiga.misc