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Date:         Fri, 14 Aug 1992 09:07:42 CDT
From:         Nancy R Evans <NRE@pittvms.BITNET>
Subject:      Results of TEC Center Survey

----------------------------Original message----------------------------

Good Day to Everyone,

        Below is a summary of a questionnaire I posted in May
regarding our faculty style support center. I have tried to briefly
summarize  the comments and results. The responses included a
variety of comments and detail. I attempted to put them together
the best I could.

In all I found that institutions that have this type of center are
generally successful, fairly well received, work hard at
advertising their services, have varied staffing needs,
offer a wide range of platforms and services, and have problems
with funding.

All  these fit our experiences at Pitt as well. To update on
our plans.  Because of the budget problems and in an attempt to
increase our usage we are evolving into a area for advanced
computing that will be open to all levels of the university.
Our services will range  from multimedia, to slide making and more.
Our platforms include DOS, Mac, RISC/Unix, VMS, workstations, and
perhaps and SGI Indigo.

I hope that you all find these results as interesting as I and if
anyone has  any questions, please fell free to contact me at (412)
624-9357 or nre+@pitt.edu. I extend much thanks and appreciation to
those to responded to the  survey.

Regards,

Nancy R. Evans
Systems Analyst
University of Pittsburgh

==================================================================
RESULTS OF THE UNIVERSITY OF PITTSBURGH
FACULTY TEC CENTER EVALUATION QUESTIONNAIRE
------------------------------------------------------------------
+++ Do you have a facility or equivalent support services as was
   described in the cover letter?

A total 19 responses. 13 have sites similar to ours, 3 do not, and
3 are under proposal.



+++ Is it in a defined physical space? If so approximately how
    large?

Varied
  responses include;

        classroom (described as one time holding 45 student desks)
        375 sq ft
        10' x 40'
        1000 sq ft
        3 floors of one building + 1/2 floor of another
                (description more like all of our CIS)
        20' x 30'
        1200 sq ft
        8` x 14` section of an office
        rest did no respond
        small dedicates spaces near customers
        14 x 21
        700 sq ft
        13 x 24 with a small triangle shaped end

+++ What major platforms does it support?  Please indicate using 1
    to 4 the frequency of usage, where 1 is the highest usage.

Most responses did not use the number scheme requested. In general results;
12 sites use have both Mac & DOS - 4 support Unix workstations - 4 report uses
of other type, multimedia on PC & MAC and VAX and 1 supports Amiga to an extent

Specifically 5 sites use DOS most frequently - 5 MAC - 1 Unix Workstations
and 1 multimedia on PC & MAC



+++ What peripheral hardware services are offered

12 sites report having or will have some sort of scanning and MAC/DOS
        translation service
6 sites report having or will have color printing
8 sites report other services as follows:
        OCR
        Video Disk
        Image Capture
        Disk Repair using Norton
        Install Instructions for peripherals
        3/4  tape M-M Computer Program
        35 mm slide generation
        Computer graphic generation
        Multimedia
        VCR
        camcorder
        overlay
        digitizing
        video & audio digitizing
        cdrom  drive
        slide printer
        B/W Post Script printing
        monitor and amplified speakers
        digitizing images and sound
        virus detection
        slide/film recorder
        computer based video editing

+++ Name of the department manages the day to day operations


Inorder to keep this as brief as possible I did not list the
various department types reported


+++ Do you have staff and/or student assistants available? How
    many of each?

10 of the 19 sites stated they use both staff and students.
The number of each varies for both staff  and students.

Staff are used from as little as 1 part time to  12 who do a schedule of
2 hour shifts
One site reported an increase in staff from 2 full time  to 3 over a period
of time due to work load

Students went from as little as 2 to 4. Most are graduate students (1 site uses
an under graduate), some do shifts, and some have other responsibilities.


+++ Who is allowed to use the Facility? (Check all that apply)

Over all sites reported as follows;

Faculty - 13
Staff   - 10
Grad    - 8 ( one stated only those with teaching responsiblilty)
UGrad   - 8 ( most had qualifications such as space available,
                working with faculty or staff in instructional project,
                and if what they were doing was course related)

+++ What primary support services does the staff provide (check
    all the apply)?

Over all results:

Courseware development - 2
Hardware demonstrations - 12
General Systems Analysis - 6
Programming - 8
Software Evaluation - 2

        One site also reported primary services such as general application
        consulting and presentation materials development

+++ What is the general pattern of usage by your community?

6 sites reported  small group use, 2 reported wide use and 3
reported other ( The sites reporting other were anticipating usage on
proposed areas, reported some heavy repeat users, or increased usage over
a several years)

+++ What types of media do you use to market this area to you
    university community?

A wide variety of methods are used, which include:
Departmental Newsletters, word of mouth, BBoards, Faculty Orientation,
advertised at workshops, inter departmental referrals, advertised top-
down from department chairs, leaflets, pamphlets, weekly & quarterly reports,
brochures, direct mail fliers, into displays, university newspapers, email,
areas are used for faculty training, and demonstrations.


+++ How is this area funded?

12 sites reported that they are funded from an overall budget.
Some also indicated they try to obtain grants.

1 site reported stand alone funding

+++ What type of feedback have to received by the university
    community.  Please share both your positive and negative
    responses.

Most responses were on the positive side. Comments are summarized
as follows:

Positive comments:

        Place to do testing and evaluation, helpful staff
        Those who use it like it
        Expect continued growth
        Very happy
        Performed miracles
        Anxiously awaiting implementation
        Well received, award winning
        Very positive

Negative comments:

        Wanted and area in their own department
        Administration does not want to promote
        Faculty scared of it
        Do not get a lot of input from users - when do
         get feed back all on an operational level
         (what doesn't work)
        Feed  back from higher up hard to come by
        Do work for others
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU