From: doug@alliant.alliant.com (Doug Bloomberg)
Subject: Tech Support/Customer Serv/UNIX will relocate
Organization: Alliant Computer Systems Corp.
Date: Thu, 7 Jan 1993 04:17:36 GMT

	I am seeking a career position in a growing company or organization.
	I am willing to relocate as needed, salary +50k. Excellent customer
	skills, troubleshooting ability, communication skills, and dedicated
	employee. Alliant is closing it's doors this month. 
	Available Immediately!

	note:Internet connection will be dropped close of business Jan 8th, 93.

	Thank You for your time.
	Doug Bloomberg

				DOUGLAS R. BLOOMBERG

			     11170 West Fremont Avenue
    			     Littleton, Colorado    80127
			        Home:  (303) 979-2451

OBJECTIVE: Technical Support/Customer Service role in a growing company 
	   or department that emphasizes quality, customer satisfaction, 
	   and profitability.

EXPERIENCE:
	My entire career has been in the computer systems service environment 
	(hardware and software). Starting in field engineering, but working 
	mostly in a Technical Support role. I have extensive experience 
	working directly with customers, design engineers and sales staff. 
	Writing technical notices and papers, teaching others new systems 
	or techniques of service and problem resolution is one part of my 
	job that I enjoy and I do well.  I relish working in a customer 
	environment, resolving severe technical problems.  Software skills, 
	in resolving UNIX, Network, and application problems have been 
	primary job function for several years. As a team member I strive
 	to improve communications between fellow workers, management, and 
	the customer, with the goal of providing the best service in the 
	industry.

1987 - Present    Alliant Computer Systems Inc.     Littleton, Mass.

	Alliant Computer Systems designs, manufactures, sells and services 
	UNIX OS, RISC processor based  parallel Supercomputers and Massively 
	Parallel Processors supercomputers.  The Alliant computer is net-
	worked, via Ethernet, Fddi, Ultranet, or Hippi to various customer 
	systems, in many cases it is used as a super-server. Tape archive, 
	Optical Jukeboxes, and  RAID disks are incorporated in the larger 
	systems. Alliant also manufactures, sells and services high resolution 
	graphics equipment and X-window terminals. 

    Position:		Senior Systems Support Engineer       (Denver Based)

Accomplishments:

    o	Responsible for installation, and maintenance of UNIX Kernel and 
	system software, and network set up.
    o	Worked directly with software and hardware engineering installing 
	debugging custom software and hardware.
    o	Traveled to Asia, Europe, and N. America to assist local service 
	engineers resolve severe problems. 
    o 	Helped to create Response Center, taking customer calls, resolving 
	problems via modem/phone.
    o	Wrote repair documents, installation guides, technical bulletins for 
	new and standard products.
    o	Assisted the sales team, making presentations , and assisted in 
	determining system configurations. 
                         ______________________

1981 - 1987  Floating Point Systems Inc.      Beaverton, Oregon
	Floating Point Systems (now a division of Cray Research, Inc.),  
	manufactured, 38/64 bit array processors, 64 bit supercomputers, 
	and super-servers. Uses are in scientific, engineering, and 
	real-time applications.

     Position:		Senior National Technical Support Engineer

Accomplishments:

     o	Working with design engineering,  represented Customer Service 
	interests in design of FPS-264. 
     o	Installed first group of FPS-264's, wrote maintenance manuals, 
	taught Corporate Instructors and Technical Support Staff, machine 
	architecture and repair techniques and philosophy.
     o	Analyzed problem reports, determined corrective action and wrote ECO 
	or FCO to implement correction. 
     o	Wrote maintenance guides and isolation diagnostics for Floating Point 
	Systems, products.
     o	Specially trained to become the Environmental Concerns Engineer, 
	recognizing and resolving environmental problems before and after 
	product shipment.

                            -----------------------


1978 - 1981   Four Phase Systems Inc. Washington D.C. (FBI Secret Clearance)

	Four Phase Systems Inc.(now Motorola Communications), designs, 
	manufactures, sells, and services computer systems and various 
	OEM peripherals. Each computer would service several hundred 
	proprietary designed terminals and would communicate to mainframes 
	via various data-comm protocols or high speed  IBM channel interfaces. 
	Four Phase also marketed a an IBM 370/145 emulating mini-computer.

    Position:		District Technical Support Engineer

Accomplishments:

    o	Supported  70+ Customer Service Engineers technically
    o 	Wrote a repair cookbook which simplified routine maintenance tasks, 
	sped up the repair process and helped ensure that the repair was 
	completed correctly the first time.
    o	Wrote several programs which helped isolate and correct failures.
    o	Revised training, taught local courses on new equipment rather than 
	send Service Engineers to Corporate Training Center.
    o	Wrote PM procedure for systems, implemented Customer Service doing PM's 	in Mid-Atlantic district, reducing unscheduled maintenance calls. 
	Saving money and increasing customer satisfaction.
                            _______________________

1973 - 1978 Harris Corporation    Wheaton, Maryland

	Harris Corporation, computer division, designed manufactured and 
	sold various. mini computers and integrated OEM peripherals. 
	Data collection, engineering computation, and real time were the 
	major uses.

    Position:		Senior Field Engineer
                            ________________________


1972-1973  Fairchild Space and Electronics, Germantown, MD

	Fairchild manufactured commercial and military satellites launched 
	in the 60's and 70's. 

    Position:  		Research Lab Technician
                            ________________________

1968-1971  U S Army  Redstone Arsenal, AL. & Seoul, Korea

	Ordinance Corp, HAWK Air Defence Missile System  (Top Secret Clearance)
	Support level, Electronics Technician in Korea; returned  to USA 
	as a Radar  Repair Instructor.
	Honorable Discharge   SP/5  Regular Army  1971
                            _______________________


EDUCATION:

     1973-1980  Univ of Maryland, College Park Md; Computer  Science
     1971-1972  Jamestown Comm. College, Jamestown, N.Y.;  Elect Eng.
     1968-1968  US Army, Redstone Arsenal Ala., HAWK Radar/Test Equip.repair
     1972-Present Specific courses on many types of computers,peripherals 
	        and software.
                            _______________________


INTERESTS:
	I belong to the EAA, a worldwide aviation organization. I am the 
	president of the Denver chapter. I am a member of the Rocky Mountain 
	Regional EAA Committee that sponsors and organizes the Regional EAA 
	Fly-In Conference.

	I am also building an aluminum aircraft, a RV-6, and I publish and 
	edit a regional newsletter for the 100+ builders of the same type 
	aircraft in the Rocky Mountain area.

	My other interests are photography, target shooting with rifle and 
	pistol, and yard preservation.
                            _______________________


REFERENCES:


Upon Request