From: warejd@ucbeh.san.uc.edu
Newsgroups: rec.arts.movies
Subject: Re: PEEVES at MOVIE THEATERS !
Date: 25 Jan 93 20:51:27 GMT
Article-I.D.: ucbeh.1993Jan25.155128.2564
Followup-To: rec.arts.movies
Distribution: usa,world
Organization: Univ. of Cincinnati

In article <1jv4geINNemp@apache.cis.ohio-state.edu>, fontana@cis.ohio-state.edu (Mark Fontana) writes:
> 
> bd%fluent@dartmouth.EDU, spencer@der.Princeton.EDU (S. Spencer Sun),
> and fontana@cis.ohio-state.edu (Mark Fontana) write:
> 
> MF >>>>... later on, I'll be out in the hall doing usher stuff, and some
> MF >>>>patrons will walk up to the booth door and start tugging on it,
> MF >>>>completely missing the swinging doors right beside it.
> 
> BD >>>How can you say with a straight face that the entrance dorrs
> BD >>>are unmistakable when it's clear that patron after patron
> BD >>>are mistaking them?
> 
> 
> BD >Sorry to go on for so long, but your attitude *really*
> BD >bothers me.  I got out of retail because I found my
> BD >attitude beginning to approach yours, and I felt that
> BD >both the customers and I deserved better than that.
> 
> I've noticed that most of my postings fall flat, with no responses
> or followups.  I don't think I have that disagreeable an attitude
> (though BD's comments were directed at S. Sun).  I enjoy working in
> the theater, but am there mostly out of a technical interest, 
> and as part time employment while I'm in college.
> 


I am a manager at a movie theatre and this is my first post to this newsitem. 
I have been following this post since the article on unfocused lamps really
pissed someone off.  As all of you out there that work at movie theatres know,
and the one person that is getting irritated that someone has a "attitude", I'm
afraid that I'm going to have to agree that some people are very stupid.  That
just happens to go along with working with the general public.  Also when you
have extremely popular movies at your establishment you have to deal with a
considerable amount more of people wanting to be catered to their every desire
and want you to lick their shoes as soon as they walk in the doors.  I'm not
saying that you should be rude to the customers, don't get me wrong.  There are
just certain days that a manager can only take so many complaints.  It also
depends on how those complaints come.  People who come out of the theatre and
rip you a new you know what are generally not going to get treated as nice as
a person who says they are not happy with the performance.  As a manager I like
to know whenever any person's experience was less than satisfying and I will
try to help that person  as much as possible, but I have to be treated with
respect also.  Depending on the complaint, i.e., if an unfocused movie, other
rude customers, or perhaps a rude employee, I will do everything in my power to
help that person out if they pull me aside and talk to me civilized.  But if
someone comes out ranting and raving and wants to just be recognized and create
a scene.  Then I'm automatically going to put up a defensive barrier.  So
please if you have a problem talk to a manager.  It's always appreciated. It
is taken very offensively that someone says that Mr. Fontana has a bad attitude
because working in the theatre business is NOT a retail establishment and if
you don't like our attitude then go work in a movie theatre and run things the
way you want them run I think that after a few weeks youwould see things from a
different point of view.

________________________________________________
Jeff Ware, University of Cincinnati            |
 and manager Loews Theatres, Kenwood           |
                                               |
"...All of Life's Riddles are answered in      |
the movies."                                   |
             Steve Martin, "Grand Canyon"      |
_______________________________________________|