Newsgroups: rec.martial-arts
Date: Tue, 17 Nov 1992 22:14:44 -0500 
From: Michael Bauer <mb5o+@andrew.cmu.edu>
Subject: Informal Usage Survey



Hi!  I'm conducting a survey on how people use the Internet.  I was
wondering if you could help a fellow martial artist out with some
feedback on a few questions.  I'll let you know what I find out.  
Just forward this mail back to me with your answers, I'll process 
everyone's responses and get the results back to you as soon as I can.  
Please place your answers to the questions at the beginning of the 
line following the question.  Thanks for your help!

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USAGE QUESTIONS 
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What have you used your Internet access for?  Would you please give an example
of how you've used it and how it benefitted you or your organization?


What is your biggest problem in using the Internet? 


How do you think that problem could be addressed?


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NEWSLETTER QUESTIONS 
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Would you be interested in a newsletter with tips and news on using the 
Internet?  


If you wouldn't purchase a subscription to such a service, skip the
following questions and go on to the section titled CURRENT SERVICES 
QUESTIONS.

What do you think would be a fair price for such a yearly subscription, A, 
B, C, D, E?

  A.  X < $25?
  B.  $25 <= X < $50?
  C.  $50 <= X < $100?
  D.  $100 <= X < $500?


Would you buy such a service at this price?

Would you advocate that someone else in your organization do so?

If so, who?


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CURRENT SERVICES QUESTIONS 
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If you've never used an information service (Archie, WAIS, WWW, or Gopher),
skip to the NEW SERVICES QUESTIONS section.


What service(s) have you used (Gopher, Archie, WWW, or WAIS)?


Which is your favorite information service (if you've only used one, skip
this question.  We'll call it your favorite by default.)


Of all the software packages you've ever used, (anything, word processors, 
spreadsheets, etc.) what's the best one?


How would you rate each of the following statements about your
favorite information service in comparison to your favorite general
software package on a scale of 1 to 5, where 1 means you strongly
DISAGREE with the statement and 5 means you strongly AGREE with the
attribute.

  It's easy to install.
  
  It's easy to use.

  It performs well.

  It's robust.

  There's good documentation available for it.

  Consulting on its use is readily available.

  Bugs are fixed in a timely fashion.

  Updates are regularly provided.


What would you say is the best feature of the service?


What would you say the service could do in addition or do differently?


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NEW SERVICES QUESTIONS 
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How would you describe your ideal information service, given the current 
state-of-the-art?


Suppose a new software product were available that provided a "topic-oriented" 
access to the Internet.  For example, you would be a software version of
an Internet User's Guide, where access to all resources relevant to a topic
(Newsgroups, FTP Sites, Telnet Connections) were "bundled together."  You
could browse a list of topics for resources or add your own.  What do you 
think about such a service?


If you wouldn't use a commercial version of such a service, skip the
following questions and go on to the section titled BACKGROUND QUESTIONS.

What do you think would be a fair price for such a service, A, B, C, D, E?

  A.  X < $100?
  B.  $100 <= X < $500?
  C.  $500 <= X < $1,000?
  D.  $1,000 <= X < $5,000?
  E.  $5,000 <= X < $10,000

Would you buy such a service at this price?

Would you advocate that someone else in your organization do so?

If so, who?


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BACKGROUND QUESTIONS
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What computer do you use?

How do you connect to the Internet?

What organization are you primarily affilated with?

What is your role or title in that organization?

What computer publications do you read?

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