From: t8323aa@sun12.LRZ-Muenchen.DE (Stefan Mueller)
Subject: problems/questions with IBM/Lexmark 4029 laser printer
Keywords: IBM Lexmark 4029 PostScript-Problem
Organization: Leibniz-Rechenzentrum, Muenchen (Germany)
Date: Thu, 7 Jan 1993 12:26:55 GMT


First of all I have to apologize bothering the wide audience of this group
with a request mainly directed to somebody at Lexmark, but seeing the
knowledge accumulated by the audience, maybe somebody else is able to
help me further as well...

thank's a lot in advance

stefan m"uller

Here the message describing my problems, originally directed to
Mr. Namazi of Lexmark, but my e-mail bounces....

**************** message following ************************************

I got a Lexmark/IBM 4029-30 (this is the modell number here
in Germany, it is the 10 page machine with 68020) with the PS-extension
and 9MB memory some months ago.

Being quite satisfied (mostly, see my problems later) with printing quality
and mechanical stability, I want to introduce this kind of printers in our
University department, but there are still some open questions.

Having problems with tech support here in Germany, I am glad to having found
a trace to the manufacturer and hopefully the tech support.

If I am wrong bothering you with my questions, please excuse and give
me directions for further inquiry. (e-mail preferred, fax works as well.)

My questions are:

* How to reach tech support ?

* There exists a special MS-Windows accelerated driver at 300dpi;
  is such a software that does output at 600dpi availabe now or
  in the near future ?

* There exists a emulation cartridge for HP Laserjet III/PCL 5 mode;
  is such a piece of hardware that will perfom a HP Laserjet 4(M)
  PCL 5 enhanced 600dpi emulation available now or in the near
  future ?

* Having read a notice, that a company called DESTINY has used an
  Lexmark/IBM 4029 to demonstrate their PostScript accelerator hardware
  (1200dpi mentioned) at the last Comdex, I would like to follow
  this thread. Can you tell me anythin about availability/price of
  this hardware ? Or the e-mail/ FAX address of Destiny ?

* Three weeks ago I encountered a problem with PostScript. (reported
  already to the Germany support, after my problem spent some time
  (from begin of November) lying around at some desks at Lexmark in
  Germany, I was able to find a technically knowledgable person,
  Mr. Fink, mid December. After sending him a disk, he was able to
  reproduce my problem, and forwarded it .... no answer up to now).

  The problem is like this: A PS file
  causes a 900 Service message, the printer shuts down and has to
  be switched off and on. The problem is repeatable. The weired
  thing: The PS file displays without any problem in the public
  GhostScript utility and is printable with a Epson 7500 and a
  HP Laserjet 4(M).(!?!)

  My major concern: The printer was acquired, to print a publication,
  due date by the end of January. (But he refuses to print some pages...)
  So I am getting a little bit nervous. (If nothing helps I have to
  consider selling this printer...)
  An other possibility would be getting a Postscript Board from
  someboy else (as Destiny) for the original does not do the job
  properly....


Hoping that you are able to help me further


Stefan M"uller

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PS: The 600dpi output of the HP LJ 4M seems to be clearer than the
    600dpi output of my Lexmark. Is there some new special toner ?
    (I use an original IBM high yield cartridge.) The printer did
    less than 1000 pages up to now ....
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Newsgroups: comp.periphs.printers,comp.graphics