From: CH@CS-IND.Prime.COM
Subject: TCP/IP problems fixed finally!
Reply-To: Info-Prime@Blx-A.Prime.COM
Date: Thu, 15 Oct 1992 20:13:49 GMT

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Subject: TCP/IP problems fixed finally!
To:   Info-Prime@Blx-A.Prime.COM
From: JCROSS_PUBMAIL@prime.mhsl.uab.edu
Date: 12 Oct 92 10:21:26 CDT
Reply-To: Info-Prime@Blx-A.Prime.COM

My TCP/IP problem is finally fixed.  It turns out that the
GATEWAYS_56 file being created by the TCP/IPHTU.RUN program wasn't
correct.  That's the best explanation I can give, since my problem
wasn't fixed by PrimeService or myself but by an electrical
engineering professor here on campus, I won't use his real name, I'll
just call him Dr. Blue.  Dr. Blue also runs a Prime 6350 and
apparently experienced this same problem a little over nine months
ago.  As a fix, he wrote his own utility to create a correct
GATEWAYS_56 file. Yes, he reported the problem to PrimeService at
that time and apparently he never got a fix either.

I think PrimeService should take the money we paid them to support
TCP/IP and send it to Dr. Blue.  If a PrimeService Manager is
listening, call me and I'll give you the real name of the man you need
to cut the check to.

Now, I don't want to be misleading here, the PrimeService analyst
assigned to my problem has been working very hard to diagnose the
problem and provide a fix for it.

(Mr. Analyst, If you are reading this, I really do apprecaite your
efforts.  I think the problem lies with your management not you!)

My complaint is this:  If this problem was reported over nine months
ago, why did I have to go through two weeks of wild goose chasing?
Shouldn't this problem have been SPAR'd nine months ago?  Shouldn't
this problem, at the *VERY* least, have been entered into
PrimeService's problem database nine months ago?

(FLAME ON!) IF THIS IS THE QUALITY OF SERVICE I CAN EXPECT FROM
PRIMESERVICE, THEN I HAD BETTER MOVE TO ANOTHER COMPUTER PLATFORM AS
FAST AS IS HUMANLY POSSIBLE BECAUSE PRIMESERVICE WILL NOT BE HERE A
YEAR FROM NOW! (flame off)

PrimeService managers, in case you havn't got the message yet, I am
very upset with the way you are running things.  I spent two weeks
of my valuable time chasing a problem that had already been reported
to you.  I should have had an answer within one hour after placing
my call to the 800 telephone number.  Boys, you'd better get your
act together, 'cause its the fourth quarter, you're down 21 to zip
and you're fumbling the ball!

Enough complaining, for you techies out there, here are two
hexideciaml dumps of my GATEWAYS_56 files, the first one doesn't
work, the second one does!

First file:
Hexidecimal dump of GATEWAYS_56 created by TCP/IPHTU.RUN program.
This one does not work!

DUMP OF FILE:- <COMDEV>TCP/IP*>GATEWAYS_56

-WORD-   -----ASCII------   ------------HEXADECIMAL------------

    1:   @@@@@@@@@@@@@@@@   8A001A01 01000000 00000000 00000000

FILE CONTAINS     5 WORDS

Second file:
Hexidecimal dump of GATEWAYS_56 created by Dr. Blue.
This one works!

DUMP OF FILE:- <COMDEV>TCP/IP*>GATEWAYS_56

-WORD-   -----ASCII------   ------------HEXADECIMAL------------

    1:   @@@@@@@@@@@@@@@@   8A1A0101 00000000 00000000 00000000

FILE CONTAINS     5 WORDS

See the difference?  Have fun.

By the bye.  A hearty thank you to all of you who responded to my
postings for help, especially Leonard Lauria and Gordon Lack, both of
you went out of your way to help a fellow netter.  If I can ever be
of any assitance all you have to do is tickle my e-mail in-box.

Jesse E. Cross, III
Programmer/Analyst
University of Alabama at Birmingham
Internet: jcross_pubmail@prime.mhsl.uab.edu

Disclaimer: While I do not speak for my employer, I will be very
            suprised if my boss doesn't share the opinions I have
            voiced on the topics discussed here.

Newsgroups: comp.sys.prime