Organization: Brigham Young University
Date:         Wed, 9 Sep 1992 12:02:24 MDT
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Warning -- original Sender: tag was NETNEWS@BYUVM
From:         Laurie Cardon <LIBLXC@BYUVM.BITNET>
Subject:      Re: document delivery

>We here at UC Riverside-Rivera Library are exploring the idea
>of an on-campus document delivery service.  I would like to hear
>from libraries which have implemented such a service.  Specifically,
>I would like to know:
>              1.  To whom is the service available?  Faculty;
>                  grads; undergrads;other?

This service has been offered to BYU faculty for several years.
We are considering extending it to patrons w/ disabilities as well.
I should explain what we're doing.  The circulation department has
taken faculty requests for books owned by the library.  We charge
them to the patron on the automated system, stamp them, desensitize
them, and then deliver them to the patron's on-campus office.  We
also accept pickup requests -- retrieving materials from faculty for
return to the library.  About 1/2 the time, the 'pickup' requests are
actually renewal requests, so we end up returning the books to the
faculty.  This service is called Faculty Book Deliver (FBD) and is
free.

About 2 years ago, ILL (which in our library is a separate department
and is actually administered through a different division) began a
Faculty Document Delivery service, which charges a fee.  FDD has
retrieved books or articles, whether owned at BYU or obtained through
ILL, photocopied articles, and delivered all materials to faculty
offices.  The exception has been BYU-owned books, which they gave to
circulation to charge and deliver.

You are all asking yourselves:  doesn't this result in a large
duplication of effort?  The answer is, yes.  So, this month, we have
implemented a consolidation of services.  All requests for materials
are now routed through ILL, including requests for pickup/renewal of
circulating books.  ILL passes all pickup requests straight through to
circulation.  Material orders are processed and retrieved by ILL.  ALL
items, including photocopies, are then routed through circulation.  We
do all of the computer work (including stamping due dates, etc.), and
then deliver materials to faculty offices.  Based on two weeks of
experience, it does seem to be working out OK.

>              2.  Do you charge for the service?  IF so, for
>                  what do you charge, and how much?

Faculty are charged a base fee, I think it's $2, for a 'document'
request.  (This is defined as a periodical article or similar item.)
The fee includes up to 10 photocopied pages.  Additional pages are
billed at $.10/page.  ILL fees are also applied as appropriate.
There are no fees for library-owned materials.

(This probably strikes some of you as strange, but the reason is that
it actually benefits my department.  There are no overdue fines for
faculty on this campus.  This means that many faculty simply ignore
overdue notices.  They wait until we actually bill them for the item,
and then they come in to renew it -- at which time we have to clear
all of the charges.  It actually costs us less money to go out and
pick the items up, renew them, and return them to the offices than
it does to price and bill for non-returned items.  Plus there are the
PR issues involved.  So, we end up catering to the lazy so as to
avoid conflicts.)

>              3.  How do users place their requests with the
>                  document delivery service: e-mail; campus mail;
>                  phone; in-person?

All of the above.

>I would appreciate answers to these questions and am interested
>in any other information you would care to provide.  Please
>respond directly to me.  Thank you.

In cases like this, I find the list appreciates knowing what others
are doing.  I hope none of you have been offended by my use of
bandwidth.

                                   Laurie
*************************************************************************
Laureen Cardon              Truth is an approach to living,
Circulation Librarian      | not just an approach too knowing.
Brigham Young University   |
Provo, Utah 84601          |              - Parker Palmer
LIBLXC@BYUVM.BITNET        |        (quoted at 1992 BYU Conference)
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU