From: greeny@top.cis.syr.edu (J. S. Greenfield)
Subject: Re: ** WARNING ** AVOID TIGER SOFTWARE!!!!
Keywords: TIGER SOFWARE, DAVID SIEGEL, FRAUD FRAUD FRAUD!!
Organization: Syracuse University, CIS Dept.
Date: Tue, 15 Dec 92 10:59:10 EST

In article <101917@netnews.upenn.edu> isler@gradient.cis.upenn.edu (Sylvia Isler) writes:
>
>[story about trouble with Tiger Software omitted to save space]
>
>If you are thinking of ordering from TIGER SOFTWARE, my advice to you
>is DON'T DO IT!  If you already have, call 1-800-888-6111 ext 4492 and try
>to get your money back before it's too late.
>
>I have filed a mail fraud complaint against
>them and have pro-bono legal help in order to get my money back. If
>you don't want to go through this sort of thing, order from a
>reputable place --  NOT TIGER SOFTWARE!

Your troubles are certainly bad, and I have occasionally heard other
complaints abotu Tiger.  However, given my own experience with Tiger, I have
to suspect that this was just a major foul-up on their part, and *not* an
intentional act of fraud.

Some time back I purchased one of Tiger's NEC CD Gallery bundles, including
a CD player, a set of bundled CDs (for NEC) and a set of additional CDs
bundled by Tiger.

When I ordered, I was informed that the bundles were on back-order, but should
be available by a certain date. In fact, I did receive most of the bundle (in
two shipments) shortly after that date.  One CD in the bundle was still on
backorder.

One of the CDs in the package was defective, though I didn't discover this
until quite some time after the package had arrived.  Tiger accepted return,
and replaced the CD without any trouble.

Some time later, I received a note telling me that the final CD (which I had
not received) had a compatibility problem with the NEC driver.  Tiger
offered a choice of two replacements, or you could wait for a new version
of the driver.  I wasn't interested in either of the replacements, so I
decided to wait.

After that I forgot about it.  Just a month or so ago, I remembered about
the CD and called up Tiger.  They told me that they had not been able to
resolve the trouble with the CD, and they offered me the same choice of
replacements.  I told them I wasn't interested in either replacement.

They told me that they would leave a message for the original salesman
(who was now up in management) regarding the matter.  He returned my call,
we briefly discussed the matter, and he agreed to allow me to select
another item from their catalog (of comparable value) as a replacement.
Three days later, the replacement item arrived.


The bottom line is that Tiger seems to be reasonably committed to satisfying
their customers.  Perhaps they are not the best organized, and perhaps they
have made mistakes on occasion.  But I'm hard-pressed to believe that a
company that intentionally cheats it's customers would also be so helpful
and flexible in my dealings with them.


-- 
J. S. Greenfield                                         greeny@top.cis.syr.edu
(I like to put 'greeny' here, 
but my d*mn system wants a 
*real* name!)                        "What's the difference between an orange?"
Xref: sparky comp.sys.mac.misc:20764 comp.sys.mac:528