Newsgroups: bit.listserv.banyan-l
Date:         Wed, 26 Aug 1992 15:58:06 EDT
From:         Al Herbert <HERBERT@AKRONVM.BITNET>
Subject:      SIGUCCS Conference

 _______________________________________________________________________

              The Association for Computing Machinery's
Special Interest Group on University and College Computing Services
                   1992 User Services Conference

                 Welcome to America's North Coast!

You've been to the East Coast, the West Coast, and the Gulf Coast.  Now
come to Cleveland and see that we are building a city on the North Coast.
The 1992 ACM/SIGUCCS Planning Committee invites you to attend the
Twentieth SIGUCCS User Services Conference on Sunday, November 8th
thru Wednesday, November 11th.

Our theme is "Learning from the Past:  Stepping into the Future".  The
conference will focus on budgets, networking, and how these affect
User Services.  Share your experiences about maintaining and improving
services with a shrinking budget.  Learn what the future holds for
network services.

Our program is full of interesting presentations in all facets of
User Services.  We will keep you busy digesting new ideas and methods
to incorporate advanced technology.  But we will also provide you with
sufficient time to pursue concepts one-on-one with your peers.  For the
first time at a SIGUCCS Conference, we have included a Vendor Show.

If you have never attended a SIGUCCS Conference, you will be amazed at
how much information you will absorb during these four days.  Make
plans now to meet with us in November.


The Program  .........................................................

Keynote Speakers

Opening Speaker - Monday, November 9th

Dr. Mike Nelson authored the Congressional Bill which will create
the National Research and Education Network (NREN).  Mike will talk
about the purpose, timetable, and benefits associated with NREN.

Closing Speaker - Wednesday, November 11th

Gene Stanaland, "The Will Rogers of Economics" will sketch the economic
theories used by political leadership in Washington and discuss how the
interplay of such theories affect fiscal policies.  Such policies have
required changes in the business orientation of most colleges and
universities.

Special Session

The SIGUCCS Board of Directors will be presenting a Plenary Session
on "Opportunities in Adversity - Resource Allocations Issues:  Meeting
Increasing Demand with Shrinking Resources".

Presentations

Over 60 papers, workshops, and panel discussions will be presented by
computing services professionals from across North America.

Birds of a Feather

Sufficient time has been set aside for you to define your own topic areas
for informal discussions called BOFs.  The BOFs are scheduled during the
lunches and following the regularly scheduled afternoon sessions.

Vendor Show

On Tuesday, November 10th, in addition to the presentation tracks,
we will provide a Vendor Show.  Companies will display their latest
products both hardware and software.  The show is combined with a
buffet style lunch.  You will have plenty of time to browse through
the Vendor Display and munch from the food tables.  This Show will
run from 10 a.m. until 6 p.m.

TUTORIALS  ...........................................................

Class sizes are limited.  We strongly encourage you to enroll
early.  These tutorials will be presented from 1:00 to 5:00 p.m.
on Sunday, November 8th.

TUTORIAL I
Architecting and Implementing a Campus Wide Information System

TUTORIAL II
Customer Service Techniques for Excellent Customer Service

TUTORIAL III
Jargon Busting - An Introduction to the Technology of Data Networks

TUTORIAL IV
STRESS:  What To Do When You Can't Run Away and Hide


For Conference Registration Information  ............................

We have set up an electronic distribution process for more information
about the Conference and Registration Forms.  Internet users should
send a mail message GET SIGUCCS PROGRAM to LISTSERV@VM1.CC.UAKRON.EDU.
BITNET users should place the text GET SIGUCCS PROGRAM in the body of
a mail message to LISTSERV@AKRONVM.  BITNET users will also be able to
issue the command interactively with a TELL or SEND command, depending
on whether they are on a CMS or VMS system

If you have any questions, please contact:

 Al Herbert,  Conference Chair    Dick Seivert,  Registration Chair
   University of Akron              University of Akron
   email:  herbert@uakron.edu       email:  seivert@uakron.edu
   phone:  (216)972-7174            phone:  (216)972-7181
   FAX:    (216)972-5238            FAX:    (216)972-5238

ACM SIGUCCS  .........................................................

The Association of Computing Machinery's (ACM) Special Interest Group
on University and College Computing Services (SIGUCCS) is one of the
ACM's organizational units devoted to the technical activities of its
members.

The SIGUCCS User Services Conferences emphasize practical ways to improve
improve services for those who use university and college computing
centers.
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU