From: sal@elaine14.Stanford.EDU (Salil Deshpande)
Newsgroups: misc.jobs.resumes,misc.jobs.misc,ba.jobs.misc
Subject: Position Wanted: TECHNICAL SUPPORT ENGINEER
Date: 3 Jan 93 09:41:21 GMT
Organization: DSO, Stanford University


Please reply to anu@eitech.com or to the Address/Phone on the resume.
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                            Ms. ANU DESHPANDE                      U.S. Citizen
                        4250 El Camino Real #A105
                          Palo Alto, CA 94306
                              (415)856-2138
                              anu@eitech.com

                                Objective 

To obtain a position in technical support/sales of networking hardware or
software products, in the Bay Area.

                             Technical Skills 

Energetic professional with 2+ yrs technical experience and extensive knowledge
of networking software and hardware products. Extremely fast learner who likes
diving into interesting new software packages and learning every nook & cranny.
Received Wollongong's Special Recognition for Excellence in Technical Support
Award two years in a row.

Extensive experience in configuration and troubleshooting of TCP/IP over
Ethernet LANS and Token Ring networks, X.25 over WANS, and NFS products.
Knowledge of networking protocols such as TCP/IP, DECnet, and XNS.  Knowledge
of routing and bridging as well as knowledge of routing protocols such as RIP,
IGRP, BGP, and EGP. Knowledge & experience with Unix, DOS, & VMS.
Programming in PASCAL, BASIC, FORTRAN, and COBOL.

                                Experience 


THE WOLLONGONG GROUP, Palo Alto, CA
SENIOR TECHNICAL SUPPORT ENGINEER                                 Aug 91-Jul 92
Provided 2nd level technical support for the entire WINS/Pathway product
line.
Coordinated delegation of technical contacts among fellow support engineers 
and ensured that those contacts were under control and properly updated.

THE WOLLONGONG GROUP, Palo Alto, CA
TECHNICAL SUPPORT ENGINEER                                        Sep 90-Aug 91
Provided front line technical support for the entire WINS/Pathway product 
line, which included TCP/IP and NFS for VMS.
Performed extensive in-house testing of new and existing products, worked with
customers to understand their problems on-site or over the phone, duplicated
customer problems in-house, debugged them, generated patches for customers, and
occasionally installed fixes.
Developed curricula and training materials for classes on Internetworking &
Wollongong products; taught these classes to Wollongong Engineers and
Customers.
Performed installations of new software at customer sites.

WESTINGHOUSE ELECTRIC CORP. Baltimore, MD                         Sep 89-May 90
Intern - Junior Systems Analyst 
Worked in the Defense Contracting Department with a team of programmer
analysts; developed skills in evaluating, designing, and implementing
information systems. Unable to provide more information because the work was
Classified.

                                Education 

UNIVERSITY OF MARYLAND                                            Baltimore, MD
School of Engineering & Computer Science
Bachelor of Science in Management Information Systems, May 1990   **GPA: 3.85**

                                College Courses 

Computer Networking & Telecommunications, Theory of Networks, Systems Analysis
anf Design Methods, Advanced FORTRAN Programming, Computer Aided Design,
Technical writing, Business Management.