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Date:         Mon, 23 Nov 1992 15:42:18 -0600
From:         BG09110%SWT.DECNET@RELAY.THE.NET
Subject:      The Grapevine Group

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Note 11285.0                     GRAPEVIVE GROUP                      No replies
SWT::NOTES                                           57 lines  18-NOV-1992 01:37
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In response to earlier comments concerning The Grapevine Group (including my
own) I have some news.

First, a brief concerning my problem:
I purchased an A500 Keyboard Assembly advertised as new.
I was shipped an obviously used and defective keyboard. (Very DIRTY)
Upon receiving an RMA# and sending the unit back I was informed that it would
be up to 3 weeks before I received my replacement as Commodore shipments come
into Grapevine's warehouse on Mondays.
NOTE: Grapevine is NOT an AUTHORIZED dealer for Commie products.  Commodore's
VP Jim Reeder assured me that Commie does not sell ANY used/reconditioned
products, nor does it sell any products to unauthorized dealers.
So, Jim stated he would get right on this problem and said that they (C= have
had problems of this sort with Grapevine in the past.)

In the mean time, I had been w/o a keyboard for 5 weeks and NEEDED a keyboard.
I shopped elsewhere and located the unit NEW at the same price (and the people
were VERY nice and helpful at The Software Hut, Inc)  Upon locating another
unit Grapevine seemed to have no problem agreeing to refund my money although
they refused to reimburse me for my shipping costs incurred when I returned the
defective unit to them. Of course, I don't have the check in my hands....

So, I called Amazing Amiga (Grapevine avdvertises there) Friday and spoke with
Donna (the admin. assist. to the prez)  Donna was EXTREMELY helpful and by the
end of the day I expect this matter to be resolved with Grapevine reimbursing
me for all of my expenses incurred to straighten this matter out.
 NOTE: There is the issue of FALSE advertising - they advertised new keyboards
and shipped a used/defective one.)
I mentioned to Donna the amount of negative messages I had found on the nets
concerning Grapevine and she asked if I could collect specific examples...

So, if you have had or are having a problem with GRAPEVINE:
Also, send positive notes if you wish...

Send me mail at BG09110@SWTEXAS.BITNET

Include:

Your Name
Address
Phone #

Description of your problem/complaint.

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For those of you interested....

        The owner of Grapevine is "supposed" to call me when he returns home
from the hospital (probably put in there by a very upset X customer).  I called
Grapevine to see where my "already in the mail" refund was... She said she
would take care of it.. meaning it still hasn't been mailed 10 days later.
it has now been a little over six weeks and I don't have a keyboard or a refund
from Grapevine... I may sound cynical but this is due to the fact that I have
read everyone's complaints that have been mailed to me....14 in all.  I would
appreciate if this message would get a very wide distribution so that all the
people that have been screwed around by Grapevine can be part of the collective
voice.

Thanks

B Griggs

B Griggs
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU