From: dp@world.std.com (Jeff DelPapa)
Subject: Software Support Manager - Boston Area
Organization: The World Public Access UNIX, Brookline, MA
Date: Fri, 13 Nov 1992 05:37:02 GMT

Dear Sir or Madam:

       I request consideration for a Project Manager position with
your firm, in the area of software support, software sustaining
engineering, or software product development.  I currently live in a
suburb of Boston MA, and I am not interested in relocation.

        I founded, and have spent the last four years leading the
software support group for an integrated circuit CAD tool. I directed
the transformation of a promising "prototype" into a stable and
supported software product. The product has been deployed to an
international user base. It now has an independent support group, a
robust release process, documentation, and a formal users'
organization. The software has been demonstrated publicly (trade
shows), and has a coherent plan for its future growth. In 4 years
there have been 5 releases, and the manuals are in their third major
revision.

       I have a history of shipped and supported software products on
a variety of platforms, and in a number of languages. I have worked at
all phases of the software development cycle, from the initial
specification of a new product to the continuing support of an
existing system.  I have written software for internal prototype use,
and software for commercial sale.  I have been a member of teams of
various size, built and managed a programming group, and have
implemented significant programs independently.

       I have had formal training in mathematics, telephony and
corporate finance, and informal training in IC design. I have direct
packet level experience constructing network software, and experience
in WAN configuration and management. I have a head for details, a
strong customer focus (I enjoy working directly with customers),
consider myself a "quick study", and have a very strong commitment to
software quality. I serve as the treasurer and as a member of the
board of a non-profit arts organization.

     I have attached a more detailed resume. I think that I would be a
benefit to your organization, and would welcome the chance to discuss
the matter further.

                                                       Respectfully,
                                                       Jeff Del Papa

**************************************************************************

                                 Jeffrey Del Papa
                          P.O. Box 389, Kendall Station
                                 Cambridge, MA 02142
                         (617) 924-3376 dp@world.std.com

Objectives: 
Project manager role in a software product development or software support
organization.

Experience:

Manager, CAD Software Support, Analog Devices Mixed Signal ASIC
Division.  (1988 - 1992)

A developer, then manager of the Software Support group, for Janus, a
comprehensive mixed signal integrated circuit design tool.
.    Proposed, justified, staffed, and managed the first software support
     group. The group provided "product engineering", telephone support,
     on-site installation, training, bug tracking, documentation, release
     control and patch distribution. 
.    Drafted budgets, developed project and release schedules, hired and 
     supervised staff.
.    Worked on-site with customers in Japan and Europe 4 - 6 weeks per year.
.    Enabled growth from 8 users at a single site to >40 users at 8
     sites in 4 countries. 
.    Significantly increased the reliability of the tool by
     identifying unreliable sub-systems, then directing their replacement. 
.    Introduced first software release methodology.
.    Taught self IC layout, then added device generation  for 9 BiCMOS
     processes to the tools automated IC layout sub-system. (The tool
     had previously supported a single process.) 
.    Changed an undocumented, unreliable prototype into a supported,
     documented, stable software product with a significant technical
     user community. 

Associate Director of Technology, Palladian Software Inc. (1985 - 1988)

Developed diverse sections of turn-key management decision support
expert system products.  Worked with several very large (>750,000
line) products through their entire life cycle. The products ran on
multiple platforms (Unix workstations, IBM-PCs, and Lisp workstations).
Products included a financial analysis tool, and two manufacturing
capacity planning tools.
.    Supervised consultants in porting effort.
.    Supported non-technical customers and and sales staff. (telephone,
     on-site, and at trade shows).
.    Used corporate finance principles to write complex financial models.
.    Built a graphical user interface substrate that was used for
     all user interface on a financial analysis product.
.    Developed a system for consistency checking in a financial analysis
     produce that was extended into a production rule system [the foundation]
     of most expert systems] that was used in other products. 
.    Helped develop a portable window system.


Member of Technical Staff, Lisp Machine Inc. (LMI) (1984 - 1985)
Sole implementor of LAN server software for VAX/VMS. The product
provided file, remote login, mail, remote printing, and address
resolution servers for a MIT developed network protocol. The software
was written in a mixture of C and assembler, provided complete support
libraries, and used Ethernet as a transmission medium.  
 
System Programmer, GTE Fundamental Research Lab (1981 - 1984)
As a member of the Artificial Intelligence Group, was involved with
the startup of a research program in machine learning; as a member of
the Robotics Fundamentals Group, was involved with a basic research
program in robotics. 
.    Developed real time control software.
     -  Direct control of robot manipulator.
     -  Machine  vision system interface.
.    Language development including a parser for PROLOG and real-time
     extensions to  SCHEME [an object oriented LISP dialect]
.    Timesharing system management [VMS], and computer room operations. 
.    Publication: Replacing VAL - Direct control of a Unimation PUMA Arm.

Member of Technical Staff, Applicon Inc. (1979 - 1981)
.    VMS device driver development [including prototype hardware]
.    Timesharing system management - for several VMS systems.

Software Engineer, LFE Corp, Process Control Division. (1977 - 1979)
Maintained and modified the control software for a non-contact sheet
measurement system.  
.   Embedded real-time process control software.
.   Extensive modifications to an operating system originally based
    on RSX-11A. Changes included bootstrap loaders, device drivers
    [including prototype hardware], memory management extensions,
    I/O error logging, and performance metering. 
.   Extended DEC's BASIC interpreter [used for diagnostics]

Languages:
C, Lisp (various dialects, with the Flavors and CLOS object systems),
Assembler (several machines including common microprocessors), and
FORTRAN. 

Software:
Have worked with the internals of the Lisp machine software system,
VMS, RSX-11M, RSX-11A, RT-11, and ITS. Use IBM PC (MS-DOS, Windows),
Macintosh and Unix workstations regularly. Familiar with several
network protocols, at the packet level. 

Education:
Japan Society of Boston (1989 - 1990)  Introductory Japanese
Palladian Software (1985 - 1986) Principles of Corporate Finance
Northeastern University Continuing Education Program (1983) Principles
of Telephony I and II 
Boston University evening graduate program (1978) Operating System Principles
Northeastern University (1975 - 1977)  Mathematics, CS, and Electrical
Engineering courses. 

Other Activity: 
Interested in early music; serious photographer. Serve as treasurer
and member of the board of directors for the Society for Historically
Informed Performance, a non-profit, volunteer, arts organization.