From: aphelps@vicstoy.UUCP (Austin Phelps)
Newsgroups: misc.forsale.computers
Subject: Re: UPS: Unlimited Possibilities for Screwups!
Date: 19 Aug 92 03:49:08 GMT
Organization: vicstoy: Public Access Unix, Orlando, FL

In article <1992Aug18.144534.23728@aio.jsc.nasa.gov> mark@trillian.jsc.nasa.gov (Mark Manning) writes:
>This is a not so nice posting about UPS.  So if you like UPS
>you should stop here.  Fair warning has been issued!  :)
>

Warning still in effect :)

>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
>
>Yesterday I received a package.  The package was in a fair condition
>(slightly crushed and disfigured).  It was obvious why the kind of
>box had been pick and why the person packed everything so carefully
>inside.  Because the package had been sent via UPS.  Now, I wouldn't
>say this except for the ORIGINAL quality of service which UPS had
>versus the quality of the service which I observed yesterday.

Maybe we should take a poll of people who HAVEN'T received a box damaged by
UPS.


[UPS objective as it use to be]

[UPS doesn't care]

>UPS's credo is now: We serve the almighty buck.  When we get a package
>it will be crammed in with everything else.  If the box will crush -
>we'll pile more on top of it to make it do so.  Then we will simply
>drop the box off the end of the truck onto the dolly if it is heavy,
>or not care if we drop the package at all otherwise.  Delivery is all
>important. Nothing else matters. We get no money if a package isn't
>delivered - so by damn - that package is going to get delivered.  Even
>if it means we have to leave packages behind bushes, between screen
>doors and front doors, or even out on the landing at an apartment
>complex where who knows who will pick it up and leave with it.  It
>isn't our problem - it's the customers!  The customer should be able
>to read our minds when we are going to arrive at their home and should
>be there with outstretched arms to take the package. We'd like it
>better if they grovelled as well, but you have to pay to get that.  So
>the surprised look on their faces when that glass lamp shade arrives
>in pieces is enough for us.  Sure we could leave the package at the
>apartment house's office - but why should we?  That takes time. Time
>that could be spent otherwise driving to the next stop on my list.
>Money, money, money!  Got to make those deliveries!

And throwing it in the victims garage even though they are watching and
drive off.

[talking to UPS in person, NICE, but behind our back STAB]

>However, I have, personally, almost been driven off the road a couple
>of times by a UPS person who had missed his exit on the freeway.

I was riding with a friend when a UPS truck flew out of a side street from
no one like a bat out of hell. Almost ran us off the road. And they can't park
to same their lifes. Espically circles, they do a GREAT job of blocking whole
streets.

>Just my $0.0201 worth with interest applied.

I agree with you 150%. Yesterday I have the Mail Services (USPS) try to
delivery a COD package, but I couldn't have the money until today. The mail
man greeted me and ask me how I was doing, and he said they have a package.
I stated I didn't have the money today (and I joked that they wouldn't like
my check to bounce) and written a note to pick it up today. Although the
postage charges were high, but customer service is there.

-- 
  Austin Phelps - aphelps@vicstoy.oau.org - austin.phelps@oau.org
           UUCP - {peora,ge-dab,tous,tarpit}!bilver!vicstoy!aphelps
                - vicstoy Public Access Unix, Orlando FL
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