From: rusty@groan.Berkeley.EDU (Rusty Wright)
Newsgroups: ba.jobs.offered,misc.jobs.offered,ucb.jobs,biz.jobs.offered,su.jobs
Subject: unix workstation support
Date: 5 Nov 92 15:38:56
Organization: University of California Berkeley
NNTP-Posting-Host: groan.berkeley.edu

DO NOT EMAIL YOUR RESUME TO ME, SEND IT TO OUR PERSONNEL OFFICE.
PEOPLE WHO EMAIL THEIR RESUME TO ME WILL BE NOTED.

To apply for this position send your application and resume to our
personnel office:

Berkeley Campus Personnel Office
Room 7G
2200 University Avenue
Berkeley, California 94720

DO NOT EMAIL YOUR RESUME TO ME, SEND IT TO OUR PERSONNEL OFFICE.
PEOPLE WHO EMAIL THEIR RESUME TO ME WILL BE NOTED.

If you have any questions about the position you may call our
personnel office:

510-642-1011
510-643-9421 (TDD)

DO NOT EMAIL YOUR RESUME TO ME, SEND IT TO OUR PERSONNEL OFFICE.
PEOPLE WHO EMAIL THEIR RESUME TO ME WILL BE NOTED.

I repeat: DO NOT SEND YOUR RESUME TO ME, SEND IT TO OUR PERSONNEL
OFFICE.  PEOPLE WHO EMAIL THEIR RESUME TO ME WILL BE NOTED.  (I had to
repeat that several times because the last time I posted a job here,
even though I clearly stated that people should not email me their
resume, I still got a lot of them.)


Here is the short job description as seen in our job bulletin:

PROGRAMMER/ANALYST IV - SUPERVISOR (MAP II)
INFORMATION SERVICES & TECHNOLOGY:  WORKSTATION SUPPORT SERVICES
$50.2-75.3K

Supervisory position.  Act as team leader of UNIX workstation support
specialists.  Plan strategic directions for distributed UNIX computing
on campus.  Coordinate campus-wide support and education programs for
UNIX workstation users.  Provide direct, expert technical support to a
variety of campus UNIX users with hardware, software, and networking
problems.  Evaluate, install, test, and support system and
applications software.  Ensure compliance with University's
affirmative action policy and efforts.  Qualifications: Familiarity
with common variants of the UNIX operating system, including SunOS,
Ultrix, AIX, HP/UX, and BSD UNIX.  Knowledge of network and
communications protocols and implementations for UNIX workstations in
the campus environment.  Experience configuring, installing,
maintaining, and upgrading system and applications software on UNIX
workstations, fileservers and clients.  Proficiency in C programming.
Knowledge of and experience with DOS and/or MacOS desirable.
Experience in user support services.  Leadership skills,
organizational skills, and demonstrated ability to inspire confidence
in users and co-workers.  Ability to work independently and to adapt
to a rapidly-changing technical and political environment.
Interpersonal and consulting skills.  Oral and written communication
skills to discuss technical information with faculty, staff, students,
and vendors.


Here is the full job description:

Postition title: Programmer/Analyst IV, Supervisor

Department: Information Systems and Technology, Workstation Software
Support

Supervisor's name: Martha Fateman

Supervisor's title: Computing Resources Manager III

UNIX-based workstations are the predominant choice of campus
researchers and in many disciplines, for instruction and
administration.  The campus currently owns approximately 3,000 UNIX
workstations, and this number is steadily increasing.

Under general direction of the manager of Workstation Software
Support, the incumbent has broad responsibilities for directing the
group's Unix workstation support program, for managing campus-wide
UNIX fileservers, and for working with other senior WSSG staff to
provide interoperability solutions for campus microcomputer and
workstation users.

This responsibility includes coordinating support for Unix
workstations, regardless of hardware vendor, type of UNIX operating
system, or configuration of the workstation as stand-alone, networked,
or client-server installations.  Types of software supported by this
unit include: operating systems, programming languages and libraries,
networking and data communication software, and applications software
and utilities used in the UNIX workstation environment.

The list of currently supported workstations includes products from
Digital Equipment Corporation, Hewlett-Packard, IBM, Silicon Graphics,
Sun MicroSystems, Apple and IBM clones.  Major supported variants of
the UNIX Operating System include BSD UNIX, Ultrix, SunOS, HP/UX, AIX,
and Irix.


The incumbent has the following areas of responsibility:

Coordinate the efforts of the group's UNIX support specialists and
foster a cooperative and effective work environment among them.
Analyze and monitor staffing needs; oversee selection and hiring of
new staff as necessary.  Encourage staff development.  See that the
basic UNIX workstation user services are provided in a timely and
appropriate manner.  Prepare performance reviews and recommend merit
increases and reclassifications.

Provide leadership for the UNIX workstation software support program.
Plan strategic directions for distributed UNIX computing.  Monitor
industry trends in UNIX workstation hardware, system software and
applications software and work with faculty, researchers and
departmental UNIX system administrators to determine innovative ways
to use emerging technology to meet campus needs.  Coordinate planning
and setting of group priorities for support and spending.

Coordinate WSSG technical support for other IST staff and for senior
technical staff supporting UNIX workstations in departments, colleges
and laboratories.  Oversee the organization of a UNIX workstation
system administrator users' group on campus.

Oversee management of the fileservers used to provide UNIX software to
the campus(moby) and to run WSSG's campus information server (tuna)
and IST's Macintosh print server.  Coordinate and manage new services
provided through UNIX servers.

Coordinate and provide assistance to a wide spectrum of campus users
with hardware, software, and network problems, including support for
campus research and instructional programs.

Plan and coordinate campus-wide support and education programs for
UNIX scientific and administrative workstations.

Coordinate and provide evaluation, testing, and installation of system
and user-level software.  This includes on-site evaluations at the
software vendors and arranging for pre-release hardware and software
for extensive campus evaluation, as well as routine evaluation of
commercial and public domain software.  Maintain good relations with
hardware and software vendors.

Direct the efforts of Programmer/Analysts responsible for compiling,
testing, modifying, debugging, and installing public domain software
for redistribution to the campus, including management of the
WSSG-supported fileserver for UNIX software distribution.  Supported
software comprises a rapidly growing list of products which includes,
but is not limited to, the X Window System software; the TeX
typesetting software and utilities; the GNU software, which includes
compilers, debuggers, editors, and general programming utilities; and
programming language interpreters.

Coordinate testing and evaluation of mixed UNIX hardware and software
architectures.

Work with counterparts in the Macintosh, PC, groups to provide
networking, print and file sharing services to fully integrate the
major components of the campus distributed computing environment.

Advise IST and campus faculty, researchers, staff and students on
configuration, ordering, site preparation, acceptance and support
issues for UNIX workstation and server acquisitions.

Represent WSSG on security teams to coordinate and provide
assistance during system security breaches and with virus detection
and eradication on UNIX scientific workstations.


Describe the skills and knowledge required for the position:

This  position  requires  proven  leadership  talent and the
ability to determine the direction  of  the  support  effort
based on a wide-ranging experience and a broad understanding
of  technical  issues and of the university environment.  In
addition, the incumbent should have more specific  knowledge
and proficiency in the following technical subject areas:

A familiarity with all common variants of the UNIX operating system
sufficient to maintain an awareness of the support issues associated
with each, and to advise IST management, faculty, researchers,
students and staff of associated benefits and appropriate uses.

Knowledge of network and communications protocols and implementations
for UNIX-based workstations in the campus environment.

Configuration and installation of UNIX systems as standalone,
networked, and client-server workstations.

Experience in installing, maintaining, and upgrading system and
applications software on UNIX workstations, fileservers, and clients.

An understanding of maintenance procedures for complex software
packages.

An understanding of how supporting multiple architectures affects the
various support issues and the ability to communicate these issues to
IST and campus technical managers.

Proficiency in software design, programming techniques.

C programming knowledge.  (Familiarity with one or more additional
scientific programming languages is preferred.)

Written and verbal communication skills appropriate to effective
working relationships with campus researchers from a wide variety of
disciplines and campus staff who have a variety of differing needs.

Ability to independently develop expertise in new UNIX workstation
products to provide support to the campus for a rapidly changing
technical environment.


Describe the primary, ongoing complexities of the position, including
any short and long-range planning efforts required for its major
responsibilities:

The diverse nature of the campus computing environment, the prominence
and diversity of UNIX workstations, the sophisticated networking, the
differing needs for research, instruction, and administration, and the
range of users' computer expertise create a significantly complex
challenge for the incumbent.  The additional responsibility for
support of numerous, complex software packages on several different
computer architectures and several different versions of the UNIX
operating system add to the complexity of this position both for
designing technical solutions and for planning to meet short- and
long-term needs of the campus.

The UNIX operating system has a rich past on the Berkeley campus, and
continues to be widely used.  The considerable expertise, loyalties,
opinions, and customizations that have evolved around it are both an
asset and a complication.  The incumbent must be respectful of
history, personalities and preferences while still maintaining a
forward-looking perspective.

The incumbent must possess effective organizational skills and the
ability to inspire confidence in users and coworkers.  Maturity,
consensus-building skills, service orientation and vision are key.


Describe (or give examples) of the kind of original, creative thinking
required on an ongoing basis in this position:

Creative approaches and solutions are required when dealing with a
diverse variety of computer architectures, operating systems, and
differing users' needs and levels of expertise.

Creative approaches are needed in order for the campus users to obtain
the maximum benefit from their own workstations and from the wider
services provided by an distributed computing environment.

In finding solutions for specific problems many factors have to be
taken into consideration, including system hardware and software
configuration, level of user expertise, available hardware and
software options, funding limitations, and current advances in
technology and imminent availability of new products in a rapidly
changing marketplace.

Maintaining complex software packages on a variety of computer
architectures with different operating systems also requires planning
and original thinking.

Finding ways to provide new services and support a growing user base
while meeting the immediate service requirements of legacy hardware
and software without proportional increases in staff demands creative
use of technical solutions and staff resources.


Describe any responsibilities for financial resources, facilities, and
staff (FTE and headcount):

The incumbent is responsible for advising management of cost-effective
solutions for instructional computing laboratories and researchers'
scientific workstation needs.  The incumbent also advises the
researchers directly, thereby affecting the research budgets of campus
departments.

The incumbent affects departmental budgets by providing information
and advice in the purchase of new scientific workstation hardware and
software and by saving them time in the purchase process. With the
knowledge of campus standards and guidelines the incumbent helps
departments avoid incompatibilities in hardware and software and the
costs associated with solving these problems afterwards.

The incumbent protects the campus software and research products by
alerting management of new software viruses and system security
breaches.  The incumbent provides expert assistance in the event of
virus infection or security breaches.

The incumbent protects the University's advantageous pricing
agreements with software vendors by managing software distribution in
a manner which protects license agreements.

The incumbent is responsible for overseeing the management of UNIX
fileservers used daily by the campus and by IST staff.  Any disruption
of service interfers with academic classes, research and
administrative use of software, print services and access to
information needed by UNIX workstation and microcomputer users.

The incumbent supervises 2 FTE, a Programmer/Analyst IV and a
Programmer/Analyst III.