HDTenEightyP/NetNews huggingface dataset:
Newsgroups: bit.listserv.circplus
Date:         Fri, 10 Apr 1992 07:56:26 HST
              <CIRCPLUS@IDBSU.BITNET>
From:         "Susan Murata" <SMURATA@UHUNIX.BITNET>
Subject:      Re: circulation information for patrons
X-To:         "CIRCPLUS@idbsu.idbsu.edu - LIBRARY CIRCULATION ISSUES"
              <CIRCPLUS@IDBSU.BITN>

Our patrons responded positively to our printed brochure.  We gave
information on the various borrowing categories and privileges, and the fine
policy, but did not mention the fine limits.  Instead we inserted a general
statement that "fines and fees may block borrowing privileges".

Susan Murata
Head of Circulation
University of Hawaii at Manoa
smurata@uhunix.uhcc.Hawaii.Edu
(808)956-2728
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X-Mailer: ELM [version 2.3b PL0]
Newsgroups: bit.listserv.circplus
Date:         Thu, 9 Apr 1992 12:09:15 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         "CELESTE FEATHER" <cfeath01@GUMEDLIB.GEORGETOWN.EDU>
Subject:      Desensitizing ILL materials
X-To:         circplus%idbsu.BITNET@pucc.princeton.edu

We're having a small debate at Georgetown Law about materials that we've
borrowed from other libraries that set off our 3M alarm at the main exit.
I'm curious to know what others think.  Is it improper to desensitize a book
from another library when it sets off the alarm in your library?  Many books
that we get through ILL are desensitized, but some are not.  Please send
replies to me directly.  Thanks for your opinion!


Celeste Feather
Circulation/Reference Librarian
Georgetown University Law Library
cfeath01@gumedlib.georgetown.edu
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Newsgroups: bit.listserv.circplus
Date:         Fri, 10 Apr 1992 14:15:00 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         "Tom Flemming,
              McMaster Health Sciences Library" <TOMFLEM@MCMASTER.BITNET>
Subject:      Re: circulation information for patrons

As a Head of Public Services, I feel that it is important for library
policies on things like borrowing privileges to be public information.
That may be easier for me to say than it is for the folks at Mercer
University since we don't have discriminatory loan periods or anything
that is likely to be controversial (in our borrowing policy), but surely,
if you do have discriminatory practices, there must be reasons for them
which can be offered as a defense if there are complaints once the policies
become known.

If your policies are defensible, why shouldn't they be public
knowledge? and if they can't be defended, why shouldn't they be
changed?
.........................................................................
Tom Flemming                    Bitnet: tomflem@mcmaster
Head of Public Services         Internet: tomflem@sscvax.mcmaster.ca
Health Sciences Library         Envoy 100: mac.lib.hsl
McMaster University
1200 Main Street West           (416) 525-9140   x2321
Hamilton, Ontario
Canada   L8N 3Z5

.........................................................................
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Newsgroups: bit.listserv.circplus
Date:         Mon, 13 Apr 1992 09:21:25 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         Jannarone Linda <ul8126@USMA3.USMA.EDU>
Subject:      Shelving Standards
X-To:         CIRCPLUS@idbsu.idbsu.edu

Here at the USMA Library we have definite shelving standards.  We do not have
student assistants, so all of our shelving is done by full time staff.  The
standard is:  2 books per minute, with no more than 3 errors per hundred.
From: mariand@EXTRO.UCC.SU.OZ.AU (Marian Desaxe)
Newsgroups: bit.listserv.circplus
Subject: Service Standards
Date: 10 Apr 92 06:53:07 GMT
              <CIRCPLUS@IDBSU.BITNET>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
X-To:         CIRCPLUS@idbsu.idbsu.edu

Recently I posted a question to the list on setting service standards for
the University of Sydney Library's Circulation Department. It seems that
I should clarify what I mean. We want to set criteria for any future
evaluation of our service. These will be criteria for the service we provide,
in other words, standards regarding diverse matters such as borrower
confidentiality, equity or consistency of service, the level of communication/
problem-solving skills we require and so on. These indicators will be used
to evaluate the quality of our service.

Please post replies to me.

Marian De Saxe
circulation Librarian
University of Sydney Library
email : mariand@extro.ucc.su.OZ.AU
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Date:         Tue, 7 Apr 1992 09:40:37 CST
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Converted from PROFS to RFC822 format by PUMP V2.2X
From:         DOWNES@TWSUVM.BITNET
Subject:      RE: Grace Periods for Overdue Fines

Wichita State uses a five day "grace" period for overdue books. Like others
reporting to the list, patrons are generally told that fines start
accumulating when an item first becomes overdue but that the fine will not be
posted to the patron record until it reaches $1.50. We have found over time
that 60% - 65% of our books are returned on or before the due date with an
additional 25%-30% returned during the grace period. We are interested in
knowing how these return rates compare with those libraries using grace
periods as well as those not using them. Direct replies to me will be
summarized for the list.

Kathy A. Downes
Circulation Department
Wichita State University
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Newsgroups: bit.listserv.circplus
Date:         Wed, 8 Apr 1992 17:19:00 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         Ivy Anderson <ANDERSON@BRANDEIS.BITNET>
Subject:      Reserve Photocopying -- Survey Responses

Thanks to everyone who responded to my query about making photocopies of
reserve articles.  I received 21 responses.  Three fourths of the
libraries (16) require faculty to provide multiple copies of articles;
5 libraries make multiple copies for faculty.  The policy of
not making copies does not seem to be highly controversial;  many sites have
had this in place for some time, and when faculty understand
the reasons (cost & staffing, improved speed of processing) they usually
cooperate.  One library that does not perform photocopying for faculty said
that it is considering it because it is becoming an issue.  Some libraries
cited copyright restrictions as another reason for not making multiple copies.

The breakdown of how multiple copies are supplied to Reserve appears
equally divided between using self-service copiers in the library,
borrowing journals to do the copying elsewhere, or providing copies from
other sources.  Six libraries indicated that they operate a photocopy
service within the library (one of these was specified as an outside
concession), but only two specifically said that this was used by faculty
to make photocopies.

My original query was sparked in part by the concerns of our in-house
photocopy service, which fears that if we stop absorbing the photocopies
(which they make for us anyway) they will be swamped by individual orders
for the same articles, greatly increasing their accounting burden.  Another
concern is that faculty will want to borrow journals, which is now handled
by a fairly cumbersome manual procedure since our journals generally do not
circulate.

Based on the sample of replies I received, it seems we are greatly in the
minority by continuing to make photocopies in this era of staffing and budget
cutbacks.

Thanks again to all who responded!

                                          =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
 Ivy Anderson                            |      Tel:  (617) 736-4671     |
 Head of Systems and Access Services     |   Bitnet:  anderson@brandeis  |
 Brandeis University Libraries           | Internet:  anderson@binah.cc. |
 PO Box 9110, Waltham, MA 02254-9110     |            brandeis.edu       |
                                          =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
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Organization: Brigham Young University
Date:         Mon, 6 Apr 1992 09:02:02 MST
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Warning -- original Sender: tag was NETNEWS@BYUVM
From:         Laurie Cardon <LIBLXC@BYUVM.BITNET>
Subject:      Re: holiday/break/etc. grace periods

Overdue fines here at BYU are $.25 per day.  We have a published 'grace'
period of 7 days, but in the computer it is programmed as 10 days.  On
the 11th day, a fine of $2.75 is posted to the patron record.  We make no
exception for closed days, since there are never more than 2 in a row and
we give the patrons 3 'free' days.

Whenever patrons contest the fines, we explain that the 'grace period' is
a courtesy we extend to our patrons, not one of their 'rights'.  (We get
patrons who come in to renew a book, and then when it shows a hold, they
want to keep it until the end of the grace period.  Our standard reply is
that they shouldn't confuse our kindness with their rights -- and we keep
the book as long as the original due date is past.)  Despite this being
a church school, we don't get a lot of flak from students once we explain
our definitions of the terms.  As long as we're dealing with library
property, the library gets to make the rules.

                                         Laurie

*************************************************************************
Laureen Cardon             : BEAST: I want to do something nice for her.
Circulation Librarian      | COGSWELL: There are the usual things;
Brigham Young University   |   flowers, chocolates, promises you don't
Provo, Utah 84601          |   intend to keep ...
LIBLXC@BYUVM.BITNET        |                      from Beauty & the Beast
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X-Organization: Penn State University / University Libraries
X-Envelope-to: CIRCPLUS@IDBSU.BITNET
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Newsgroups: bit.listserv.circplus
Date:         Tue, 14 Apr 1992 16:21:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "Cordy Swinton (CWS@PSULIAS) 814-863-1362" <CWS@PSULIAS.BITNET>
Subject:      Thanks

I want to thank all of you who sent me copies of your codes of conduct.
You have given me some really good ideas and I may adapt some of your rules
to fit our circumstances.  Again, thank you.

Cordy Swinton
Penn State University
CWS@PSULIAS.BITNET
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X-VMS-Cc: TOMFLEM
Newsgroups: bit.listserv.circplus
Date:         Fri, 10 Apr 1992 14:29:00 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         "Tom Flemming,
              McMaster Health Sciences Library" <TOMFLEM@MCMASTER.BITNET>
Subject:      Re: circulation information for patrons

My earlier posting to this list on the same subject sounded much more
"holier-than-thou" than I had intended for it to sound.  Why is it
that we come to that conclusion in such situations the moment *after*
(rather than just before) touching the return key to send it off to
the Network?

I don't feel any need to publish information about maximum fines, for
instance, in our published information about Circulation policies,
although our maximum is far higher than $5.00.

What I should, perhaps, have said previously is that I think we have
to be "up front" about the rules under which we operate without waving
any red flags in front of bulls!

.........................................................................
Tom Flemming                    Bitnet: tomflem@mcmaster
Head of Public Services         Internet: tomflem@sscvax.mcmaster.ca
Health Sciences Library         Envoy 100: mac.lib.hsl
McMaster University
1200 Main Street West           (416) 525-9140   x2321
Hamilton, Ontario
Canada   L8N 3Z5

.........................................................................
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Newsgroups: bit.listserv.circplus
Date:         Tue, 14 Apr 1992 11:11:00 PDT
              <CIRCPLUS@IDBSU.BITNET>
From:         David Freedman <ECZ5DAF@MVS.OAC.UCLA.EDU>
Subject:      Circulation information for patrons
X-To:         Circ Plus <circplus@IDBSU.IDBSU.EDU>

At UCLA we have what is known as a Lending Code that summarizes
all of the borrowing priveledges for the major types of
borrowers.  There are 4 versions of the lending code (UC
Academic; UC undergrad, staff, and extension students; UC grads;
 Off-campus borrowers).

The lending code summarizes loan periods for each library on
campus, fines, borrower responsibilities, and where one can
obtain a library card.

Since there are so many libraries on our campus, it is
impossible to cover all restrictions and regulations, so there
is a clause stating that each library may have its own
restrictions and the user is not guaranteed borrowing priveledges
everywhere.

Most patrons appreciate being given the lending code, but most
probably also don't read it.

David Freedman
Stacks Maintenance Supervisor
University Research Library
UCLA
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Newsgroups: bit.listserv.circplus
Date:         Tue, 7 Apr 1992 14:31:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "W.C. 'Rustbelt' DIVENS" <N93774@PITTVMS.BITNET>
Subject:      Follow up...wheels.

In addition to the aforementioned INSTITUTIONAL code of conduct,
check your local ordinances thoroughly.  We have a city statute that
forbids bringing bicycles into buildings because of the attendant
safety hazard.  You *may* spend a lot of time working on a code of
conduct, only to find that most of what is written is simply a
reiteration of institutional codes, local, and state statutes.
The code of conduct then becomes "thou shalt obey the law" which
is beautifully simple.

But if you are bent on writing up a code of conduct, I would suggest
getting some qualified legal advice AND be willing to actively
enforce whatever is written.  I find that I am most adamant about
these things after an encounter, and my interest wanes as things
go back to normal.

Not to discourage those who want to write up a code of conduct...
just an admonishment to check whether or not you are actually
duplicating the effort of others.

Rustbelt Bill
N93774@PITTVMS
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Newsgroups: bit.listserv.circplus
Date:         Wed, 8 Apr 1992 09:12:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         REYESJ@NYUACF.BITNET
Subject:      Shelving Statistics

I know that this request has been made repeatedly on this listserv but
I hope some of you will answer this request:

I would like to know if any of you can share with me the guidelines on
how many books should be shelved per day.  I guess what I really mean
is 'do you have any quantifiable measure that you use as a norm?' As
the new circ librarian in a law school library the shelvers have never
been given goals or expectations.  If you can give me some insight or
sources of information I can use to set levels of acceptable shelving I
would be appreciative.

Please answer directly to my e-mail address which is:

                     REYESJ@acf1.nyu.edu

If there is interest out there I would summarize the comments for the
list.

Thanks in advance for your help!

Joan A. Reyes
Circulation/Collection Management Librarian
NYU Law Library
REYESJ@acf1.nyu.edu
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Newsgroups: bit.listserv.circplus
Date:         Mon, 13 Apr 1992 11:43:08 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         EASLMJRH@UBE.BITNET
Subject:      RE: fines office

At UBLL although the law library staff (circulation librarian, or
desk supervisor) tally the exact fine amount, the university business
office actually sends out bills. The office handles all monetary matters
for the university.
The library sends a notice to the patron that they have an overdue book
: stated in that notice is the original date due and the daily rate of fines.

M. Russell-Harris
U of Baltimore Law Library
Public Services - Library Technician
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Newsgroups: bit.listserv.circplus
Date:         Tue, 7 Apr 1992 10:53:00 PDT
              <CIRCPLUS@IDBSU.BITNET>
From:         David Freedman <ECZ5DAF@MVS.OAC.UCLA.EDU>
Subject:      borrower information
X-To:         Circ Plus <circplus@IDBSU.IDBSU.EDU>

Sorry this is kinda late...

At UCLA all users who obtain a library card are informed at the
time of issue the basic rules and regulations of using the
library card.  They are also given a copy of our Lending Code
and told that they are responsible for everything in it.  We try
to make sure they are informed of the most important issues,
like major restrictions (our off-campus borrowers cannot check
out periodicals of any kind) and that the card is
non-transferable and we will charge them a replacement fee if it
is lost or mutilated.  All of this takes about 1 minute to tell
the patron.  We have them sign their card, so when they are
doing that, it is the best time to make them listen to our
spiel.  I would say about half the patrons listen to what we
tell them, but we do hold them responsible for everything
because they sign the application and are legally bound by our
lending code.  At the Research Library at UCLA we issued 27,804
library cards last fiscal year.


David Freedman
Stacks Maintenance Supervisor
University Research Library
University of California, Los Angeles
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Newsgroups: bit.listserv.circplus
Organization: Brigham Young University
Date:         Wed, 15 Apr 1992 09:37:26 MDT
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Warning -- original Sender: tag was NETNEWS@BYUVM
From:         Laurie Cardon <LIBLXC@BYUVM.BITNET>
Subject:      Re: Desensitizing ILL materials

>We're having a small debate at Georgetown Law about materials that we've
>borrowed from other libraries that set off our 3M alarm at the main exit.
>I'm curious to know what others think.  Is it improper to desensitize a book
>from another library when it sets off the alarm in your library?  Many books
>that we get through ILL are desensitized, but some are not.  Please send
>replies to me directly.  Thanks for your opinion!

I would suggest that you not desensitize books from other libraries unless
you remember to resensitize them before you send them back.  I would expect
them to resensitize them anyway before they go back to the stacks, but I'm
not sure that always happens.  We don't desensitize *any* ILL books.  They
have a label on them that is supposed to remain with the book at all times.
Patrons with ILL materials are instructed to pass them around the gates to
the exit control attendants.  We double-check the labels and then give the
items to the patrons *after* they have gone through the gates.  It is a
method that works pretty well.  ILL materials *do* set off the alarm, but
once that happens, the patrons learn the system and they don't usually
try to carry them through the gates again.

                                   Laurie

*************************************************************************
Laureen Cardon             : BEAST: I want to do something nice for her.
Circulation Librarian      | COGSWELL: There are the usual things;
Brigham Young University   |   flowers, chocolates, promises you don't
Provo, Utah 84601          |   intend to keep ...
LIBLXC@BYUVM.BITNET        |                      from Beauty & the Beast
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
X-Envelope-to: CIRCPLUS@IDBSU.BITNET
X-VMS-To: MEDUSA::IN%"CIRCPLUS@IDBSU.BITNET"
X-VMS-Cc: POWERSCJ
Newsgroups: bit.listserv.circplus
Date:         Tue, 7 Apr 1992 10:26:00 CST
              <CIRCPLUS@IDBSU.BITNET>
From:         "NAME'Cleo Powers,
              UWEC McIntyre Library (715)836-5820'" <POWERSCJ@CNSVAX.UWEC.EDU>
Subject:      Re: Code of conduct

I don't know about the rest of the readers, but I would be really interested
in the replies to Cordy Swinton's request about code of behaviors for
students in libraries.  We all seem to be facing more and more of these
situations and I too would be interested in what other libraries have
done.  For instance, I had a student really upset with me because I
asked him to remove his bicycle from the library.  He has forgotten his
bike lock and saw no reason why he couldn't bring the bike into the
library and keep it by his study station.  Afterall, the signs we had
posted at the library entrance only say "no food or drink allowed".

Cleo Powers
Head of Public Services
McIntyre Library
University of Wisconsin - Eau Claire
POWERSCJ@UWEC.edu
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Newsgroups: bit.listserv.circplus
Date:         Sat, 11 Apr 1992 11:57:54 MST
              <CIRCPLUS@IDBSU.BITNET>
Comments:     Converted from PROFS to RFC822 format by PUMP V2.1
From:         "Ginny Sylvester, Head,
              Access Services" <IACVRS@ASUVM.INRE.ASU.EDU>
Subject:      fines office/loan information
X-To:         circplus@mento.oit.unc.edu

FROM: Ginny Sylvester, Head, Access Services

Combining to recent queries:

AT Ariz St Univ, we have a billing department which exists in the circ
area.  The supervisor reports to me (head, access services), but all
billing staff (supervisor and two assistants) also put in some time
working in circulation.  We have them assist in circulation to keep
them in touch with the "real" world.

As for loan information handouts, I believe we must give our users
information on the loan policies, including length of our various
loans and fines.  If we don't tell them what it is, how can we enforce
it?  We expect them to be responsible and know the consequences.  When
we bill them ($10 late fee and replacement cost when an item is 31 days
late), I don't have to listen to "no one told me".  The more information
we give them the better off we all are.  I am not worried about someone
thinking a particular type is privileged either.  Although faculty and
staff have longer loan periods (150 days versus 14 for undergrads) ALL
borrowesrs may have books recalled, must return by a certain date or
be fined and all borrowers are fined for late items...no matter who they
are.  WE also offer all borrowers unlimited renewals and 24-hour telephone
renewal.  All this info is on the printed loan policy.

--Ginny Sylvester  602 965-3605
__Hayden Library
__Arizona State University
__Tempe, AZ 85287-1006  iacvrs@asuacad
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Date:         Mon, 13 Apr 1992 16:50:00 CST
              <CIRCPLUS@IDBSU.BITNET>
From:         SHONTZ%ATHENA.DECNET@UTHSCSA1.BITNET
Subject:      portable ocr readers

Is anyone out there using portable OCR readers for purposes such as monitoring i
   in house use or doing inventory?  How has this worked out?

David Shontz
Head, Access Services
Briscoe Library
U. Texas Health Science Center at San Antonio
SHONTZ@UTHSCSA1.BITNET
SHONTZ@UTHSCSA.EDU
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Newsgroups: bit.listserv.circplus
Date:         Wed, 8 Apr 1992 14:11:54 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         wilson@SHRSYS.HSLC.ORG
Subject:      RE: Shelving Statistics

Our library is a small medical library.
We have about 1900 journal titles.
Our jounral stacks are all on one floor.
I have a part time staff person that has worked here for 10 yrs.
It takes him 20 minutes to shelve 50 large journals - one cart load.
Everyone else takes for the same amount of journals 35-40 correctly.
I hope this helps.
35 - 40 minutes   per cart load - student helpers
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Date:         Mon, 13 Apr 1992 13:31:00 CST
              <CIRCPLUS@IDBSU.BITNET>
From:         SHONTZ%ATHENA.DECNET@UTHSCSA1.BITNET
Subject:      Re: fines office

Our "fines officer" (no office per se) is part of circulation.
David Shontz
U. Texas Health Science Center-San Antonio
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