Newsgroups: bit.listserv.ibm-main
Date:         Thu, 23 Jul 1992 12:52:36 EDT
Reply-To:     Survey Collection <SURVEY@FRORS12>
From:         Turgut Kalfaoglu <TURGUT@FRORS12.BITNET>
Subject:      Earn User Survey (please distribute)
Comments: To: info-vax@hearn.BITNET

Sorry for cross-posting. Please reply to survey@frors12.bitnet address,
and note that no acknoledgment will be sent back - unless you win the
prize.  Thanks!   -turgut



                        EARN User Survey
                        ================

EARN (European Academic and Research Network) is conducting a survey of
network usage, in order to have a clearer picture of the needs, wants,
and opinions of the people who use EARN, as well as the users of other
networks. The results of this survey will play an important part in
decisions regarding EARN service, planning and development, and will be
available to other networks as well.

This survey questionnaire should take about 15 minutes to complete. It
consists of questions on communications usage, electronic mail usage,
awareness and usage of network services, and the quality of the services
provided. Most questions can be answered by putting an "X", or a number
or letter from a key, in the appropriate place (or places). If there are
any questions which you are unwilling or unable to answer, just go on to
the following question. Please send in just one completed questionnaire,
even if you have more than one electronic mail address.

Please return the completed questionnaire by 31 July 1992 to the
electronic mail address:

     SURVEY@FRORS12.BITNET   (or SURVEY@FRORS12.CIRCE.FR)

If you are reading this questionnaire via electronic mail, the best way
to fill it out and return it is to use the reply function of your mail
system with the text of the original message included.  Another
possibility is to "forward" the questionnaire to the above address.
Finally, you can "save" or "receive" the questionnaire as a file, fill
it out, and then send it via electronic mail to the above address.
In any event, when filling out the questionnaire please do not erase any
lines or parts of lines. The format of the questionnaire must be
preserved in order to allow electronic processing of the answers.
If you have accidentally erased parts of the questionnaire, you can get
another copy of the questionnaire, by sending electronic mail to:

   LISTSERV@FRORS12.BITNET    (or LISTSERVFRORS12.CIRCE.FR)

with the line:  GET USER SURVEY

If all else fails, print the questionnaire on paper, fill it out, and
send it to the following postal address:

     EARN Office
     C.I.R.C.E.
     B.P. 167
     91403 Orsay Cedex
     FRANCE


EARN OFFERS 10 PRIZES!!! There will be a drawing among all those who send
in completed questionnaires by 31 July 1992. Ten people will be selected
at random. The 10 winners will receive free memberships in the
Internet Society (value: 70 USDollars) or may receive the 70 USDollars.

Thank you for helping us improve our service.

------------------------------- cut here -------------------------------

                  EARN User Survey Questionnaire
                  ==============================


Frequency key:
--------------
Use the following key for all questions of "How often ...":

             0 = never, not at all
             1 = less than once a month
             2 = less than once a week (but at least once a month)
             3 = 1 to 3 times a week
             4 = 4 times a week or more

Please answer the following questions by putting the appropriate number
or letter between the underscores (e.g., _2_)

Part 1. Communications Usage
----------------------------

Q1. How often do you use computers for the following? (use frequency key)
 _ _ a. electronic mail
 _ _ b. file transfer
 _ _ c. remote login


Q2. How often do you use the following for communications? (use frequency key)
 _ _ a. personal computer
 _ _ b. Unix workstation
 _ _ c. dumb terminal
 _ _ d. X-terminal
 _ _ e. other (eg, Minitel):


Part 2. Electronic mail usage
-----------------------------

Q3. How often do you correspond with people who are: (use frequency key)
 _ _ a. within your institution
 _ _ b. others in your country
 _ _ c. abroad


Q4. How many people do you correspond with by e-mail?
    (1= none, 2= 1-10 people, 3= 11-100 people, 4= more than 100 people)
 _ _ a. within your institution
 _ _ b. others in your country
 _ _ c. abroad


Part 3. Network services
------------------------

Q5. How often do you use the following network services? (use frequency key)
 _ _ a. Listserv
 _ _ b. Netserv
 _ _ c. Trickle
 _ _ d. Astra
 _ _ e. Relay
 _ _ f. Netnews
 _ _ g. FTP
 _ _ h. Telnet
 _ _ i. IRC
 _ _ j. X.500
 _ _ k. Archie
 _ _ l. Gopher
 _ _ m. WAIS
 _ _ n. World-Wide Web


Q6. How many distribution lists do you belong to?
    (1= none, 2= 1-5 lists, 3= 6-20 lists, 4= more than 20 lists)
 _ _ a. related to your profession
 _ _ b. related to computers
 _ _ c. others


Q7. How often do you use online databases containing the following information?
                                                            (use frequency key)
 _ _ a. library catalogs, bibliographies
 _ _ b. computer program collections
 _ _ c. whole texts
 _ _ d. information of professional interest
 _ _ e. computer network information
 _ _ f. other:


Q8. What online databases are most important to you?
    a.                     b.                    c.


Part 4. Quality of service
--------------------------

Q9. Rate the importance to you of each one of the following networks
    on a scale of 0 to 5 (0=totally unimportant, 5= extremely important):
_ _ a. EARN
_ _ b. BITNET
_ _ c. Internet
_ _ d. EUNET
_ _ e. X.400

Q10. Which of the following 12 factors limit your usage of these 6 services?
                                     (put an "x" in all appropriate places)
                                   1       2         3    4     5       6
                                  mail distribution FTP Telnet news databases
                                          lists
                                  ---- ------------ --- ------ ---- ---------
 a. not aware of service          _ _      _ _      _ _   _ _   _ _    _ _
 b. not available to me           _ _      _ _      _ _   _ _   _ _    _ _
 c. difficulty of use             _ _      _ _      _ _   _ _   _ _    _ _
 d. response time                 _ _      _ _      _ _   _ _   _ _    _ _
 e. lack of documentation         _ _      _ _      _ _   _ _   _ _    _ _
 f. quality of documentation      _ _      _ _      _ _   _ _   _ _    _ _
 g. lack of human support         _ _      _ _      _ _   _ _   _ _    _ _
 h. quality of human support      _ _      _ _      _ _   _ _   _ _    _ _
 i. lack of need                  _ _      _ _      _ _   _ _   _ _    _ _
 j. lack of time                  _ _      _ _      _ _   _ _   _ _    _ _
 k. cost                          _ _      _ _      _ _   _ _   _ _    _ _
 l. difficulty in finding sources _ _      _ _      _ _   _ _   _ _    _ _


Q11. What suggestions do you have for new services or improved quality
    of service in the network?





Part 5. Personal information
----------------------------

Q12. Occupation: _ _  (1= computer professional, 2= researcher/lecturer,
      3= administrator/office worker, 4= librarian, 5= student, 0= other)

Q13. Country: _  _  (use two-letter country code)

Q14. Age: _  _  (optional)

Q15. Sex: _ _  (m/f) (optional)

     Thank you for completing this questionnaire!

                                  *END*
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU