From: fvr@broom.bae.bellcore.com (Frank Ricciardi)
Subject: Re:  SONY.....may they rot in hell !!
Organization: Bell Communications Research
Date: Thu, 28 Jan 93 13:20:44 GMT

In article <199301272036.AA22307@europa.eng.gtefsd.com>, whiting@europa.eng.gtefsd.com (claude whiting) writes:
|> Newsgroups: rec.video
|> Subject: Re: SONY... May they rot in hell !!
|> References: <1993Jan27.135255.13782@walter.bellcore.com>
|> Reply-To: whiting@europa.eng.gtefsd.com (claude whiting)
|> Followup-To:Frank Ricciardi article 
|> Distribution: world
|> Organization: GTE Federal Systems
|> Keywords: 
|> 

	Since I posted the original gripe, let me respond.



|> This is in response to the anger that has been vented against Sony for their 
|> tv sets especially the XBR series. I can understand the outrage when 
|> something is bought and doesn't work to specifications and when customer 
|> service and repair are not obliging. I don't quite understand understand a 
|> couple of things however and it may be because I haven't followed the thread 
|> from the beginning. Apparently Mr. Ricciardi had a problem with geometric 
|> distortion on his set (as do others) and have felt obligated to either 
|> attempt adjustment themselves or have called their sets in for service. From 
|> what I understand, the techs either can't or won't "fix" them and fixing the 
|> sets themselves is not working. 
|> 
|>  Did the sets in the showroom exhibet this problem? If so, why did these 
|> individuals buy them? If they didn't, than thats a different story.
   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

	Yes, unfortunately, it isn't something I noticed until I got the set 
and watched it for a few hours. After noticing the flaw on my set, the first 
thing I did was go back to the store and look at all the display models. They 
do, indeed, have similar flaws.

|> 
|> From my own experience, I've owned Sony tv sets now including my current 27" 
|> XBR for fifteen years now. I have never experienced a problem and absolutely 
|> love the picture. I personally know four people with 27" Sonys (XBR and 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

	I completely agree. I have five SONY sets, and have been brand loyal to
SONY since the dawn of time. All of my other sets are at least 8-12 years of age
And they all outperform my brand new XBR in the geometric distortion/linearity
categories.

|> Trinitron sets) that have no problems whatsoever with either reliability or 
|> geometric distortion. I would wholeheartedly purchase another Sony tv set in 
|> the future.
|> 
|> I just wanted to place a different viewpoint onto the net so that people 
|> don't think that Sony XBRs are total garbage to be avoided. I'm a happy owner 
|> along with four of my friends.
|> 
|> I hope the people who are having problems that are legitimate will acquire 
|> satisfation. Please keep us posted.
   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

	Define legitimate, isn't customer satisfaction most important. Take it
from an MBA. Customer dissatisfaction arises most frequently when expextations
are not met by a product. SONY sets a high set of expectations by;

a) Marketing their XBR TV's toward the high end video consumer
b) Charging a premium price
c) Advertising the best picutre.

Frank R.


-- 
________________________________________________________________________________
"If you got to it and didn't do it, may you never get to it, and do it again"


Frank V. Ricciardi

fvr@bae.bellcore.com

Newsgroups: rec.video