Apparently-To: dectei-l@ubvm.cc.buffalo.edu
Newsgroups: bit.listserv.dectei-l
Date:         Thu, 27 Aug 1992 13:01:02 PDT
              <DECTEI-L@UBVM.BITNET>
From:         27-Aug-1992 1603 <ltesta@FSOA.ENET.DEC.COM>
Subject:      EDUCATION SOFTWARE LIBRARY PROGRAM DESCRIPTION
X-To:         dectei-l@ubvm.cc.buffalo.edu

TO:       EDUCATION SOFTWARE LIBRARY CUSTOMERS

SUBJECT:  CLARIFICATION OF NEW ESL PROGRAM INTRODUCED JANUARY 2, 1992

This information is being distributed to help clarify the Education
Software Library (ESL) program introduced January 2, 1992.

EDUCATION SOFTWARE LIBRARY (ESL) PROGRAM

The new Education Software Library program was introduced on January
2, 1992.  This communciation is being sent to outline the new program.

The expanded ESL will provide centralized technical support for all of
the products in the Campuswide Software License Grant Program (CSLG),
which currently exceeds 400 software products and the CSLG Partner
Program (for software products that Digital supports).  The program
will support Digital software products running on VAX, RISC, PC, and
Sun systems.

PREREQUISITES:

 o The institution must be licensed for the software through the
   Campuswide Software License Grant Program (CSLG) and the Campuswide
   Software License Grant Partner Program.

 o The institution must establish a central site (Technical Assistance
   Center) to manage the program, provide first-level technical
   support to software end-users, and screen 80% of calls.

 o The institution must submit an annual ESL Management Plan, which
   must be approved by Digital, to participate in the program.

 o Once the ESL contract begins, the institution is required to
   submit seminannual reports (due January 15 and July 15) identifying
   changes to ESL administration, number of systems, etc.

DIGITAL PROVIDES:

 o Advisory and Remedial telephone support is provided to the three
   authorized contacts 24 hours a day, 7 days per week, for 400+ software
   products licensed through CSLG and CSLG Partner Program.

   Additional CSC contracts (3 additional for a total of 6 contacts) can be
   purchased separately.

 o Electronic access to both DSNlink and Digital Software Information
   Network (DSIN) 24 hours a day, 7 days per week for the 3 CSC contracts
   (or 6 contacts if additional contacts were purchased).

Media and Documentation Distribution Service (MDDS) is purchased separately
for each individual product.  Consolidated Distribution on CDROM for media
(CONDIST) and documentation (OLD), now available for both VMS and ULTRIX
operating system and layered products, are recommended as a cost effective
way to maintain versions of software.  There is also a combination service
for both CONDIST and OLD called CDDS.

CLARIFICATION OF PATHWORKS SUPPORT:

The new ESL program now includes support for all PATHWORKS server and
client products.  That includes support for DOS, OS/2 and MAC.  Please
remember, the CSLG only provides the license for the PATHWORKS for VMS
Server and the PATHWORKS for Ultrix Server.  The customer is still
responsible for purchasing the client licenses for their individual PC's.

When determining the number of systems for your ESL, each PC counts as one
system.  So, in order to support your PC's under the ESL that are running
PATHWORKS clients, you must count each PC as ONE system.  If you do not
want to support your PC's under the ESL, then you would need to purchase
support for them outside of the ESL.

Currently the support for PATHWORKS outside of the ESL is sold under one
part number and is based on the number of PC's that you have. Therefore,
you have the option of either purchasing support for PATHWORKS
commercially, or you can add the PC's to your ESL system count and receive
support for PATHWORKS.

PRICING:

The fees are based on a three tier schedule.  This pricing is based on the
number of systems (VAX, RISC, PC, Sun) that the institution has under the
CSLG at the time they join the ESL.

	1-25 systems		$13,920 annual fee
	26-100 systems		$20,400 annual fee
	over 100 systems	$30,324 annual fee


OTHER CHANGES IMPLEMENTED WITH THE NEW ESL PROGRAM:

 o The 50% discount special on Software Documentation ordered through
   DECdirect is no longer available.  Software Documentation purchased
   through DECdirect is still eligible for the 30% discount for
   Education customers as part of the TEI program.

 o The 10% discount on Software Support Service (SSS) and Layered
   Product Support (LPS) is no longer available.  This applies to LPS
   purchased for layered software products not included in the old ESL
   service and for CSLG customers purchasing a la carte SSS and LPS
   (non-ESL customers).

FOR MORE INFORMATION:

If you have further questions regarding the new ESL service, please
contact your local Digital Representative.
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU