From: ellon@ADS.COM (Ellon St. Croix)
Subject: Re: Renegotiating Hotel Rates - Holiday Inn
Organization: Wild Bill & BabyCat's House of Many Pleasures
Date: Fri, 28 Aug 1992 16:10:11 GMT

 jimj@cleanplate.EBay.Sun.COM (James D. Jones) writes:
>
>We were staying at a Holiday Inn in San Diego (the one next to the flight
>path for Lindbergh field :-)) on a two-nights-for-$75 coupon.  We wanted
>to stay around for another three days, and the hotel was half empty,
>so I called the desk (mid-late evening) and asked for a break on the regular
>room rates.  The person on the other other end  seemed a little confused, but
>came back with an offer that I could live with.  She said she extended us
>for two days.
>
>Fine.  Next day we go out early and come back late.  I stopped at the desk
>to ask about something and it came up that they had _not_ extended our
>room at the agreed-upon rate, were wondering why we hadn't checked out,
>and were charging us full-boat for the extra time. Different staff on this
>shift, of course.  In fact, the rate we'd been offered wasn't according to
>the desk clerk, even one of their standard discount rates. Because I didn't
>know who had promised me this the staff on duty wasn't inclined to believe me.

I am begining to think this is a HI thing.  We made reservations at
the HI San Diego - North Miramar, last MARCH for 3 nights in August. 
There were 7 of us flying in for the airshow at NAS Miramar.  We
reserved two suites because we were 3 couples and one single.

Two weeks before the trip I called to confirm the reservation.  And
then again three days before the trip I called to confirm.  We had
given them our credit card number, to guarentee our late arrival.

When we arrived at the hotel at 1:30am on our first night, the hotel 
manager on duty said they had only one suite available and he would
give us a second double room.  And then move us to a "smoking" suite 
the next day, "If one became available".  

Our reservations had been for two "NON-Smoking suites".  When we tried
to explain that if we couldn't have the two suites we had reserved, we
had to have at least a suite and two "other" rooms.  The manager
refused to give us more than the one suite and one double-double room,
stating that all the other rooms were paid for.  I was SOOOOOOO mad
because here we had had guarenteed late arrival, and confirmed
reservations and this weasel was refusing to give us what we had asked
for.  He told us that he would leave a note for the day staff to have
us moved to the "smoking" suite when it had been cleaned.  

I called the front desk at 9:00am and they said that the room was
ready and we could move right in to it.  When we got to it we
discovered that it was a "Non-Smoking" room.  


I have doubts that the room was even occupied at all the night before.
We have no way to find out that information.  But...We did get the
managers names and the addresses and we will be sending a letter to
them expressing our displeasure and stating that they have lost
several good customers.

Ellon St. Croix


--
"Excuse me,George Herbert,irregular-heart-beating,read-my-lying-lipping
slipping-in-the-polls,do-nothing,deficit-raising,make-less-money than 
Millie-the-White-House-dog-last-year,Quayle-loving,sushi-puking Bush!
I don't remember inviting your ass to my show!"  Arsenio Hall.
Xref: sparky rec.travel:12308 soc.culture.usa:6840