From: robt@agsm.unsw.oz.au (Rob Trevor)
Subject: Re: Comments on Intercon's NFS/share
Followup-To: comp.protocols.appletalk
Organization: Australian Graduate School of Management
Date: Thu, 20 Aug 1992 03:05:10 GMT

In article <Aug.17.11.44.13.1992.14515@newcs.rutgers.edu>,
makmur@newcs.rutgers.edu (Hanz Makmur) wrote:
> 
> I have 2 copies of NFS/Share that I received when I bought Shiva
> FastPath5s. When I received the copy, it was an old version and when I
> called Intercon about upgrade, I got a very good respond. A week or
> so, after I registered the program, I received an update version 1.1.1 free.

I wish I could say the same.  I have had ZIP service from Intercon. 
Despite numerous email exchanges, they have refused to deal with me
directly (even to my NJ address) - instead directing me to their Aus
distributor.  Intercon (and I) have AppleLinked their distributor, who
eventually called me.  I asked a basic question (will a single user copy
allow my Mac to mount from multiple Unix boxes simultaneously?) in response
to being told the pricing schedule.  Distributor promises to find answer
to this (and a simple question on Nok Nok which they also distribute) and
get back.  But, of course they don't get back and fail to return my call. 
As I told Intercon, this is perfectly consistent with this distributor's
reputation.  (At last year's Aus MacWorld I noticed that this distributor
had the flyers for DiskFit Pro.  Since I'd been long awaiting my upgrade, I
asked about it.  The person I asked happened to be the boss.  He didn't
even know that DiskFit Pro was backup software - even though he had the
flyers!)

> 
> I installed NFS/Share 1.1.1 immidiately discovered conflict with
> my PageMaker file. It scared me for a while because my perfectly done
> pagemaker file is no longer openable and the error says it was
> damaged. When I removed NFS/Share and restarted my mac, PageMaker did not
> complain and my file opened with no problem. So I dump the NFS/Share
> into my Trash can and keep the original program somewhere in my BUGGY
> box. I have not used it since then and told everyone this same story.
> 
> What scared me most is the possibility that other programs may also
> have conflict with NFS/Share and there is no way for me to find out.
> Imagine finding out in the morning that your file is DAMAGED and you
> need it.
> 
> I contacted Intercon and apparently Intercon already knew about the
> problem but FAILED to inform its users or provide update.
> 
> That was the beginning of 1992. I am still waiting for upgrade and a
> working version of NFS/Share.
> 

From the sound of it, I should be happy that Interconn and their
distributor have dropped the ball.

Rob

PS to Intercon.  Don't bother pressuring your distribution to chase me up. 
You've lost not only my sale, but a significant number of potential sales
fron my School which is mainly a Unix-with-Mac-front-ends shop.

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Rob Trevor  Associate Professor, Australian Graduate School of Management
            University of New South Wales
            PO Box 1, Kensington, NSW, AUSTRALIA    2033

Internet:  robt@mummy.agsm.unsw.oz.au  or  robt@agsm.unsw.oz.au

VOICE: +61 (2) 931-9274    FAX: +61 (2) 662-7621  or   +61 (2) 662-2451

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