From: David Ruggiero <osiris@halcyon.com>
Subject: FYI: Current Microsoft Product Support direct phone numbers
Originator: osiris@halcyon.com
Reply-To: osiris@halcyon.halcyon.com (David Ruggiero)
Organization: [none - why fight entropy?]
Date: Tue, 29 Sep 1992 04:48:22 GMT

[Since I live in Seattle and can download this from the MS BBS for free,
 I thought I would post it for the rest of the civilized world, in the
 hope that it saves you some dialing time and phone charges. Use at your
 own risk.]

David
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Direct Support Number (DSN) Directory for PSS               

This article provides direct support telephone numbers for Microsoft Product
Support Services (PSS). You will receive faster service by using the correct
number for the product you want assistance with.

Hours: Monday-Friday 6:00 A.M. - 6:00 P.M. Pacific time, except holidays. Fast
Tips Services operate 24 hours per day.

Direct Support Numbers
----------------------

Microsoft Product                                         Telephone Number
-----------------                                         ----------------

Microsoft Basic PDS                                       (206) 635-7053 
Microsoft C Compiler                                      (206) 635-7007 
Microsoft COBOL                                           (206) 637-7096 
Microsoft Excel for Macintosh                             (206) 635-7080 
Microsoft Excel for Windows & Excel for OS/2              (206) 635-7070 
Microsoft FORTRAN Compiler                                (206) 635-7015 
Microsoft LAN Manager for UNIX                            (206) 635-7021 
Microsoft Macro Assembler                                 (206) 646-5109 
Microsoft Mail for Windows & Mail for Macintosh           (206) 637-9307 
Microsoft Money for Windows                               (206) 635-7131 
Microsoft Mouse, BallPoint, & Hardware                    (206) 637-7096 
Microsoft Pascal                                          (206) 637-7096 
Microsoft PowerPoint for Windows                          (206) 635-7145 
Microsoft PowerPoint for Macintosh                        (206) 635-7145 
Microsoft Profiler                                        (206) 635-7015 
Microsoft Project for Windows and Project for Macintosh   (206) 635-7155 
Microsoft Project for MS-DOS                              (206) 635-7155 
Microsoft Publisher for Windows                           (206) 635-7140 
Microsoft Quick Assembler                                 (206) 635-7010 
Microsoft QuickC Compiler                                 (206) 635-7010 
Microsoft Test Tools for Windows                          (206) 635-7052 
Microsoft Visual Basic Startup                            (206) 646-5105 
Microsoft Windows Applications for OS/2 version 2.0       (206) 635-7247 
Microsoft Windows Environment                             (206) 637-7098 
Microsoft Word for Macintosh                              (206) 635-7200 
Microsoft Word for MS-DOS                                 (206) 635-7210 
Microsoft Word for OS/2                                   (206) 454-2030 
Microsoft Word for Windows                                (206) 462-9673 
Microsoft Works for Macintosh                             (206) 635-7160 
Microsoft Works for MS-DOS                                (206) 635-7150 
Microsoft Works for Windows                               (206) 635-7130
ALL OTHER PRODUCTS                                        (206) 454-2030

Microsoft Startup and Installation Support
------------------------------------------

Microsoft LAN Manager Startup (first 30 days only)        (206) 635-7020 
Microsoft MS-DOS 5.0 (first 90 days only)                 (206) 646-5104 
Microsoft QuickBASIC Startup                              (206) 646-5101 
Microsoft SQL Server Startup (first 30 days only)         (206) 637-7095 
Microsoft Visual Basic Startup                            (206) 646-5105 
Microsoft Windows Entertainment Pack                      (206) 637-9308 
Microsoft Windows Software Development Kit (SDK)          (206) 635-3329

Fast Tips Services
------------------------------------------

Microsoft Excel for Macintosh                             (206) 635-7081 
Microsoft Excel for Windows                               (206) 635-7071 
Microsoft MS-DOS 5.0                                      (206) 646-5103 
Microsoft Project for Windows                             (206) 635-7156 
Microsoft Visual Basic                                    (206) 646-5107 
Microsoft Windows                                         (206) 635-7245 
Microsoft Word for Macintosh                              (206) 635-7201 
Microsoft Word for MS-DOS                                 (206) 635-7211 
Microsoft Word for Windows                                (206) 635-7231

Incremental Fee-Based Support
-----------------------------

Microsoft OnCall for Basic $2/minute                      (900) 896-9999 
Microsoft OnCall for Basic $20/call                       (206) 646-5106 
Microsoft OnCall for MS-DOS $2/minute                     (900) 896-9000 
Microsoft OnCall for MS-DOS $20/call                      (206) 646-5108 
Microsoft OnCall for Visual Basic $2/minute               (900) 896-9876 
Microsoft OnCall for Visual Basic $20/call                (206) 646-5106 
Microsoft Network Support $175/call                       (206) 635-7022

Microsoft's customer support services for these products are subject to
Microsoft's then-current prices, terms, and conditions.
---------end included file------------------------------------------------
-- 
David Ruggiero  (osiris@halcyon.com)      Seattle, WA
Organization: Carnegie Mellon, Pittsburgh, PA