From: coles@share.enet.dec.com (My name is...)
Subject: Computer Services/Tech Support Mgr - Relocatable
Organization: Digital Equipment Corporation
Distribution: usa
Date: Wed, 18 Nov 1992 16:22:23 GMT




I am seeking new opportunities and challenges in a leadership role, 
specifically as computer services or technical support manager or project 
management.  Willing to relocate.

My skills and experience include:

- Responsible for directing technical staffs of up to nineteen professionals 
  including systems, network support, application development, and computer
  center personnel.

- Responsible for development and execution of a $4 million annual operating 
  budget and a $2 million capital budget.

- Experience analyzing business and technical problems and implementing
  timely, cost effective, and productivity enhancing solutions.

- Directed automation projects and implemented changes to the computer center
  operations processes which yielded,

                           99% system uptime
                         99.2% successful production job completions
                           12% reduction in operating cost
                           25% reduction in staff headcount
                           50% reduction in production application runtime

- Established partnerships with the functional business managers and served as
  team member on several strategic cross functional task forces in order to
  synchronize computing resources plans with business plans.

- Experience with DEC, IBM, UNIVAC hardware, VMS, ULTRIX/UNIX, client-server
  computing environments and a variety of office application and CAD software.

- Experience providing client-server computing services to a heterogeneous 
  customer base in a variety of computing environments including engineering 
  design, manufacturing, and distribution. 

- Developed technical strategies and managed projects that implemented leading
  edge technology, including VAX/VMS MI clusters and engineering-focused ULTRIX/
  UNIX client-server support strategy, in an automated, software monitored, 
  unattended computing environment.

- Contributed to the definition of technical and business requirements for 
  various projects such as an EDI implementation and a secured electronic 
  gateway system for order placement and status.

- Experience in designing computer facilities and building Local Area Networks.

- BA degree from University of Massachusetts.


My detailed resume follows.  



RICHARD J. COLES          61 Thomas Road      Ashland, Massachusetts  01721
                           508-881-4907

PROFESSIONAL OBJECTIVE

A position as manager of Computing Services where I could use my technical and
managerial experience to make significant organizational-wide contributions.

EDUCATION:

 B.A. - University of Massachusetts, Boston, Ma.

PROFESSIONAL EXPERIENCE

 Held several senior positions as Information Systems Manager in different 
 business units within Digital Equipment Corporation since September 1978.

 As Information Systems manager of the Computer Resources group in support of
 the semiconductor engineering design and business operations group, led and 
 managed the systems, telecommunications, and computer operations staff.  
 Responsible for developing and executing business plans and budgets.  Managed
 computing resources capacity planning process.  

 Directed the support for a multi-building Ethernet-based LAN, and the design 
 and maintainenance of multiple MI and NI VAX/VMS clusters and ULTRIX servers.  
 Established site computing policies and LAN management methods. 

 Enhanced operating efficiency and achieved cost reduction by implementing 
 an automated computing strategy including automated system monitors, DECalert,
 and paperless report generation. 

 Provided client-server computing services to a heterogeneous customer base 
 in a variety of computing environments including engineering design, 
 manufacturing, and distribution. 

 Developed construction design specifications for a new computer center and 
 building Local Area Network and planned the successful relocation to the 
 new facility. 

 Directed the systems, network support, application programmer, and operations
 staff of the  video engineering computer services group, in support of the 
 Terminals engineering design group.  Responsible for developing and executing 
 business plans, budgets, and technical strategies. 

 Manager of production software Quality Assurance group.  Developed and 
 implemented software QA policies and procedures. 

 Consultant to data centers in the areas of performance management, computer 
 security, and standards, such as, systems development life cycle and data 
 center contingency planning and disaster recovery.

 August 1975 to September 1978 - Computer Operations Instructor, Montachusett 
 Regional Voc-Tech High School, Fitchburg, Ma.

 Designed and taught a comprehensive two year Computer Operations curriculum. 
 Instructed adult students at Mount Wachusett Community College, Gardner, Ma.

KNOWLEDGE of and EXPERIENCE with the following hardware and software:

 MI/NI/CI/DEC 64xx,65xx,5820,88xx/8700/8550, IBM and UNIVAC Mainframes 
 Familiar with DEC workstations, and PCs, Apple Macintosh, IBM PS/2.

 VAX/VMS, ULTRIX, DECnet, TCP/IP, NCP, Motif, DCL, DOS, MS-Windows 3.1, C, 
 Cobol, BAL, CMS, DECwrite, Datatrieve, All-In-One, DECedi, Teradyne-LASAR, 
 UNIGRAPHICS II, VALID, MAXCIM, SDRC-IDEAS Solid Modeling, Pathworks, 
 DECscheduler, DECalert.