Newsgroups: misc.jobs.resumes,misc.jobs.misc
Distribution: world
From: sal@elaine14.Stanford.EDU (Salil Deshpande)
Organization: Odyssey Ultraware, Inc
Date: Thu, 31 Dec 1992 04:17:59 CDT
Subject: Position Wanted: TECHNICAL SUPPORT ENGINEER


Please reply to anu@eitech.com or to the Surface Mail Address/Phone on the
resume.

-------------------------------------------------------------------------------
                            Ms. ANU DESHPANDE 
                        4250 El Camino Real #A105
                          Palo Alto, CA 94306
                              (415)856-2138
                              anu@eitech.com

                                Objective 

To obtain a position in technical support of networking software or hardware
products, in the Bay Area.

                             Technical Skills 

Energetic professional with 2+ yrs technical experience and extensive
knowledge
of networking software and hardware products. Extremely fast learner who likes
diving into interesting new software packages and learning every nook & cranny.
Received Wollongong's Special Recognition for Excellence in Technical Support
Award two years in a row.

Extensive experience in configuration and troubleshooting of TCP/IP over
Ethernet LANS and Token Ring networks, X.25 over WANS, and NFS products.
Knowledge of networking protocols such as TCP/IP, DECnet, and XNS.  Knowledge
of routing and bridging as well as knowledge of routing protocols such as RIP,
IGRP, BGP, and EGP. Knowledge & experience with the Unix, DOS, VMS, and MPE
V/E
operating systems. Programming in PASCAL, BASIC, FORTRAN, and COBOL.

                                Education 

UNIVERSITY OF MARYLAND                                            Baltimore, MD
School of Engineering & Computer Science
Bachelor of Science in Management Information Systems, May 1990   **GPA:
3.85**

                                Experience 

NETWORK GENERAL Menlo Park, CA                                   Jul
92-Present
SENIOR TECHNICAL SUPPORT ENGINEER
Provided 2nd level hardware and software pre-and post sales technical support
for the Distributed Sniffer System, the Expert Sniffer, and the Sniffmaster-
For-X-Windows to the current customer base.

THE WOLLONGONG GROUP, Palo Alto, CA
SENIOR TECHNICAL SUPPORT ENGINEER                                 Aug 91-Jul
92
Provided 2nd level technical support for the entire WINS/Pathway product
line.
Coordinated delegation of technical contacts among fellow support engineers 
and ensured that those contacts were under control and properly updated.

TECHNICAL SUPPORT ENGINEER                                        Sep 90-Aug
91
Provided front line technical support for the entire WINS/Pathway product 
line, which included TCP/IP and NFS for VMS.
Performed extensive in-house testing of new and existing products, worked with
customers to understand their problems on-site or over the phone, duplicated
customer problems in-house, debugged them, generated patches for customers,
and
occasionally installed fixes.
Developed curricula and training materials for classes on Internetworking &
Wollongong products; taught these classes to Wollongong Engineers and
Customers.
Performed installations of new software at customer sites.

WESTINGHOUSE ELECTRIC CORP. Baltimore, MD                         Sep 89-May 90
Intern - Junior Systems Analyst 
Worked in the Defense Contracting Department with a team of programmer
analysts; developed skills in evaluating, designing, and implementing
information systems. Unable to provide more information because the work was
Classified.

                                College Courses 

Computer Networking & Telecommunications, Theory of Networks, Systems Analysis
anf Design Methods, Advanced FORTRAN Programming, Computer Aided Design,
Technical writing, Business Management.








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