From: bob@consult.UUCP (Bob Willey CDP)
Newsgroups: comp.os.msdos.misc,comp.os.ms-windows.misc
Subject: Re: Stac Software Customer Service (comments welcome)
Date: 23 Dec 92 23:04:13 GMT
Reply-To: bob@consult.UUCP (Bob Willey CDP )
Followup-To: comp.os.msdos.misc
Organization: CCS Enterprises, Inc. - Easton, MD

In article <1992Dec23.015609.29593@sarah.albany.edu> lh7873@albnyvms.bitnet writes:
>I would like to take this time to invite all that have
>had experience with Stac software please post their
>opinions --> _Good or Bad._
>Maybe someone over there (Carlsbad CA) will see this and 
>maybe install some toll free 800 lines...

With the prices at their current point and Microsoft announcing that 
they may include it in their next MS-DOS, and DR-DOS coming with compression
built in, I doubt there is much money to be made to pay for the 800# costs.

>With all the competition in compression, they might take 
>note of us, thier customers!
>
>	My Colleage and I had a problem installing Stacker 2.0.
>It stopped mid-installation.  When I called them in CA, I was
>put on hold for twenty minutes.  If you are familiar with this
>company you will know that when you call them you pay for the 
>call.  They don't have any 800 lines.  After talking for ten 
>minutes I was told to go out and buy a disk utilities program
>to check my hard drive.  A thirty minute call and no answers. I
>hung up frustrated, looked into a utility program, didn't buy one,
>came home and
>formated my drive, reinstalled Stacker 2.0, installed all my applications,
>and all my 'backed up' files (HIGHLY RECOMMENDED BEFORE INSTALLING
>STACKER), and lived happily ever after.  No problems with my HD,
>Probably could have avoided hours of reinstalling all apps, with
>some help on the phone.  
>
>There see, it's not too hard.  Please post any interaction good,
>or bad, with Stac Software. 

Well, let's talk about what you have said.  The person on the phone
gave you some good advice and you decided that you knew more than he
did, so you went and did what you wanted to anyway.  You could have
saved the cost of a call to them, and us the frustration of having
to listen to you.

2nd: You reformatted the hard drive, which would have re-checked for
bad or marginal sectors and flagged them, WHICH is exactly what the
STAC technican was telling you about with any of the utility programs
like Norton, PC-Tools or Vmarkbad.  So it WAS NOT hard, you just didn't
want to listen.  Your response really irked me because we deal with this
type of response all the time, and people do not even realize that they
really do not know all the answers, and then don't want to listen to
anyone who is taking their time to help and assist the.  
BTW:  You could have saved yourself a lot of time and frustration by
buying the utility program, mapping out the bad sector and continuing
forward, BUT, you know better....

-- 
>.. Bob Willey, CDP          ..  |  ..  uunet!consult!bob  bob@ccs.com   ..<
>.. CCS Enterprises, Inc.    ..  |  ..   Office: (410) 820-4670          ..<
>.. P.O. Drawer 1690         ..  |  ..      FAX: (410) 476-5261          ..<
>.. Easton, Maryland 21601 ......|......... BBS: (410) 476-5098 ...........<
Newsgroups: comp.os.msdos.misc