From: rjbeeth@kesrith.isis.org (Rick Beetham)
Newsgroups: ont.uucp
Subject: Re: Telebit T3000->Worldblazer Loyalty Pays upgrade in Canada
Date: Mon, 27 Jul 92 22:22:41 EDT
Distribution: na
Organization: Distnet Beta Leaf Node

In article <BrrxyA.7IC@revcan.rct.ca> 
(David Blackwood) writes: 

> In article <1992Jul21.120154.6889@jarvis.csri.toronto.edu> ron@turing.toronto.ed
> >Well, I got my call from LEP yesterday (Monday), and asked for them to
> >deliver the modem today (Tuesday).  The woman there actually almost
> >insisted that I specify a time range, so I told her between 9am and noon.
>
> >[stuff deleted]
>
> My experience was virtually identical except that we agreed on a much
> narrower timeframe - between 9:30 and 11, and he showed up before 9:30.
> I called about 9:45 to reschedule and was told he would be back at 11
> and he was there at 11:15.

Well let me add my congratulations to LEP and Telebit as well. I am
probably one of the few who didn't have a very smooth trade over -
but I suspect the Courier driver at fault. The story shows a little
insight as well (if one reads between the lines...)

Got my call from LEP on Monday (20-th) and they wanted to know when
they could arrange the switch. They wanted to deliver Wednesday and
wanted a time. I ball parked between 7am and 10am... they said no
problem it will be there before 9am... impressive promise!

I arranged for my daughter to be waiting with modem in hand.... alas
it was a no show! So I called LEP at 11am to find out what happened.
My contact was unavailable so someone else fielded the call. They
promised to get back to me.... never did.

So Thursday a.m. mydaughter waits again as I assume that they will
try again. Come09:15 still a no show. So I call LEP again.
Well today my contact isoff sick, however it should have been
delivered by now. They will call me right back on this (yeah sure
I thought).

At 09:45 I get a call from the Courier himself from Swift Sure.
And he tells me "Nobody told me about any special delivery
instructions...." And he tries to get me to arrange the exchange for
within the hour. But I can't cause I'm at work and my modems at
home! So I ask if he can deliver after 4pm. He is aghast - says sure
if the shipper is willing to pay for the extra delivery charges (say
what?) So I tell him alright if he can't deliver it tonight then I
want it delivered Friday morning... I even offer to let the time
slip to 09:30. Boy you thought I had kicked him out of bed or
something - was he ever disgruntled.... It wasn't delivered that
night.

Friday a.m. my daughter is again standing by.... and she is getting
really upset with me and this courier. I got called away to a
meeting from 08:30 to 10:00. When I get back to my office I find my
daughter has gone out for the day, and left me no message. So maybe
she left it with my wife at her work. So I call there. Due to a
mixup in communications she understands that it "had not" been
delivered again. GREAT!!!! So I call LEP again.

This time my contact is in, but he is on another line. I explain who
I am, and why I am calling... (uh oh). They promise that he will
call me right back.

10 minutes later I get a phone call and find myself in the middle of
a LEP conference call between Toronto and Ottawa. They have the
signed receipt that the modems had been exchanged at exactly 08:58
so was there a problem. Was the package damaged, has something else
gone wrong, are there any other concerns..... ummmm no I guess not
thankyou...

Got home that night and checked out my WorldBlazer... everything was
in order. And the box had at least 4 bright Swift Sure stickers on
it tagging it as HOT delivery (which I assume is a priority of some
nature....) With signatures and date stamps all over the place.

I originally blamed Swift Sure - but based on the other messages I
think it can be put squarely on the Courier himself in this case. It
just goes to show how one person in the wrong place at the wrong
time could blacken a lot of reputations without even trying... I am
glad to see that everyone (save for the driver) has bent over
backwards to get this job done.

My thanks to Telebit and to LEP and to everyone on the Net who have
shown me that I was indeed a very isolated case. It certainly looks
like the companies involved were paying very close attention to
detail this time.

Rick
---
rjbeeth@kesrith.isis.org            | Rick Beetham
                                    |            Nepean, Ontario
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