From: ricci@cbmvax.commodore.com (Mark Ricci - CATS)
Newsgroups: comp.sys.amiga.advocacy,connect.audit
Subject: Re: OH MY GOD...I CAN'T BELIEVE WHAT I JUST SAW
Date: 31 Jul 92 16:32:17 GMT
Reply-To: ricci@cbmvax.commodore.com (Mark Ricci - CATS)
Organization: Commodore, West Chester, PA

mykes@amiga0.SF-Bay.ORG (Mike Schwartz) writes:
>In article <33828@cbmvax.commodore.com> ricci@cbmvax.commodore.com (Mark Ricci - CATS) writes:
>> dtiberio@csws17.ic.sunysb.edu (David Tiberio) writes:
>> >In article <1992Jul28.182214.4922@ibmpcug.co.uk> george@ibmpcug.co.uk (Michael Veltman) writes:
>> >>How (or where) can I do this?
>>
>> >	suggestions@cbmvax.commodore.com
>>
>>
>> Wrong!  Please do not do that.
>>
>> The suggestions address is for Amiga suggestions, not for general feelings
>> about what C= should and should not be doing.
>>
>> Thanks.
>>
>
>Gee, if mailing to that address gets CBM 1/10th as pissed off as we users
>are, by all means send HATE MAIL :) to the above address.  Those of us
>with Amiga UUCP could even add a line to our CronTabs to automate the
>bombardment!


C'mon Mike, you know better than that.  Pissing off the support and engineering
folks isn't going to accomplish very much.  Here's what Peter Cherna had to
say about suggestions in two postings to comp.sys.amiga.programmer:

=============================================================================
             Posting 1

suggestions@cbmvax.commodore.COM is not an opinion survey.  Flooding it
with requests does nothing to increase the likelihood of any solution,
nor does it endear you to the person who has to sort and classify incoming
bugs and suggestions.  One report is quite adequate, thank you.

             Posting 2

We try hard to be responsive to customers and developers within
the means at our disposal.  Most of the employees you see on Usenet
do not have an official support function.  We're generally the ones
who bring you the new software and hardware.  Developer support
is normally done through CATS (some of whom you may see here on the
net), but Randell, Mike, DaveH, myself, and others are engineers,
not CATSen.  CATS concentrates on support for registered developers.
The prime electronic contact point for North American developers
is BIX.  For European and Australian developers, an extensive developer
network has been built around Unix machines.

There is quite a bit of support for non-registered developers.  The
official support includes writing the RKMs, publishing AmigaMail, making
the Native Developer's Update and Software Toolkit available to anyone
who wants to order, etc.  Electronic support for non-registered developers
is ad-hoc but our presence is strong, as has been remarked frequently.

We try to be responsive.  The fact that I implore you to not flood
suggestions@cbmvax with a hundred or a thousand requests for an
FTP site or whatever other request is not an example of non-responsiveness.
Responsiveness is actually improved by not abusing the existing channels.

     Peter
--
Peter Cherna, Operating Systems Development Group, Commodore-Amiga, Inc.
{uunet|rutgers}!cbmvax!peter    peter@cbmvax.commodore.com
My opinions do not necessarily represent the opinions of my employer.
"No guts, no glory."

=========================================================================


If you have a gripe, by all means express it!  The idea, though, should be
to express it to the proper people at the proper address.  Suggestions
is not the proper address.


Mark
-- 
===============================================================================
 Mark Ricci - CATS          |   Perot For President -- oh well, not anymore
 Commodore Applications and |             Hello, Andre Marrou
 Technical Support          |             
 ricci@cbmvax.commodore.com |       (but I'd still rather have Jack Kemp)
===============================================================================