From: dburnett@emunix.emich.edu (Don Burnett)
Subject: Re: A1200 Commodore response sucks
Summary: Latest update in repair problem
Organization: Eastern Michigan University
Date: Sun, 24 Jan 1993 02:09:20 GMT

In article <1993Jan23.223450.29020@news.unomaha.edu> marnold@cwis.unomaha.edu (Matthew Eldon Arnold) writes:
>I have heard many people say they've wasted money on the phone with Commodore.
>Here in the U.S., Commodore has a 1-800 number.  This means the call is free
>of charge to anyone within the U.S. -- we don't pay anything while either
>on hold or listening to Commodore's latest excuse.

   Wrong, you just get told they have no machines to replace your defective
   unit and that "Commodore Express" isn't set up to handle A1200's yet..

   You also get told to see your dealer, who will swap it out for you. 
   At least that's the line I got from John Conner @ Commodore Express.
   So I went to the dealer, he said, no that's wrong so I called C=
   back and got a hold of someone named Gayle in customer relations..

   I was afraid I was getting the run around about my particular problem
   so I talked with her. 1 week later I get a call back from the dealer.
   He says, as soon as they get one in he will swap it for me. This is an
   expected 2-3 week wait since "they haven't got any in". Also, he is 
   getting the run around and looks like unfairly he will have to absorb
   the replacement cost with a inventory machine he can barely get.. 

   The rub also is that I heard from the dealer that Gayle @ C= has 
   been fired at the end of this last week by the latest round of C=
   cutbacks. She is the one I am supposed to call back.. If this problem
   isn't resolved soon (an on-going misery and time-waster for me since
   Jan. 3rd). The next call I am making if this doesn't get resolved is
   to Jim Dione.. I bought this machine for home use. We have an A4000
   for software development at my business, and I am tired of this run
   around.. I think the Commodore Express warranty isn't worth the paper
   it's printed on..

   I am not being unfair here, the net people who work for C= here on
   the net are great. It's their sales companies and service that can't
   get it right.. The Amiga has been loosing support of it's developers 
   who are moving on to other platforms, if a customer buying through the
   dealer base normally has the kinds of problems that I have encountered,
   it's no wonder they don't gain marketshare.. I am thinking seriously of
   dropping any future Amiga software development.. To Commodore's credit
   nothing I have every purchased directly from them has had any problems.

   Moral: Don't buy a machine until it's been out and available for a few
   months.. Don't believe in Commodore Express...


>
>My experience with Commodore service is they will happily replace the entire
>computer for you without a good explanation necessary.  I was asking about
>the behavior of my A1200, rather than say whether the behavior was
>normal or abnormal, they wanted me to go to where I purchased it for a 
>replacement.  I didn't want a replacement unless it was broken.
>
 
 Maybe you had better luck than I have had.. I really hate to be vocal
 on the net about these things, because for a lot of reasons the Amiga
 is still the best platform out there..

>Commodore isn't the best company in the world, but I do believe that they
>are improving.

 Trying, maybe succeeding, maybe, improving (NOT!)


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