From: peter@cs.uq.oz.au (Peter Creasy (P.N.))
Newsgroups: rec.travel.air,rec.travel
Subject: Re: World Airline Rankings?
Date: 23 Jul 92 04:56:33 GMT
Reply-To: peter@cs.uq.oz.au
Followup-To: rec.travel.air
Organization: Computer Science Department, The University of Queensland, Brisbane, Australia

In article <1992Jul22.201150.2330@unixg.ubc.ca> banarji@unixg.ubc.ca (Ajai Banarji) writes:
>
>			RANKING OF AIRLINES
>
>  Is anyone aware of any survey of world airlines with rankings based
>on their level of service with inputs from travellers, travel agents etc ?     I do read "Air Transport World" regularly but have never seen such a survey    there. Can anyone give a reference for such a survey in the recent past?

I sent the following article to rec.travel last year. It's the nearest I
know to an independent survey.

Peter C.
-------------------------------------------------------------------------

Below is a survey from the UK Consumers' Association Holiday Which? magazine
(reproduced without permission; however I'll give them a plug to make up
for it - Great magazine!). There are two surveys from 1988 (14927 responses)
and 1990 (34235 responses) published in 1989 and 1991 respectively.

The overall rating of the airlines was based on the question "Would you 
recommend the airline to a friend? (i) yes, definitely, (ii) yes, probably,
(iii) not sure, (iv) no, probably not, (v) no, definitely not."

Additionally, the survey rated catering (Cat), comfort (Comf) and service
(Serv) on the scale from best (5) to worst (1). Value for money ($) is rated
as: above average (3), average (2) and below average (1).

The appearance of airlines in the survey is obviously dependent upon airlines
flying into the UK (thus United is not yet on the list - the survey was up
to Sept 1990). A number of airlines are charter.

There is no result where there were insufficient responses to be significant.

                            1990                       1988
  Airline            Posn  Cat  Comf  Serv  $     Posn  Cat  Comf  Serv  $
  -------            ----  ---  ----  ----  -     ----  ---  ----  ----  -
Cathy Pacific          1    5     5     5   -       3    5     5     5   -
El Al                  2    4     4     4   2       6    3     4     3   2 
Swissair               3    4     5     5   3       5    5     5     5   2
Virgin Atlantic        4    5     5     5   3       9    3     2     4   3
Qantas                 5    4     4     5   2      14    4     4     4   2
Delta                  6    5     3     5   2       -
British Midland        7    4     4     5   1       8    4     4     4   1
American               8    4     3     4   2      13    4     4     4   2
Loganair               9    4     3     4   1      10    3     2     4   2
Cyprus Airways        10    4     4     4   2      11    4     4     4   2
Singapore             11    5     5     5   2       2    5     5     5   3
SAS                   12    4     4     4   1      29    3     3     3   3
Thai                  13    5     5     5   3      12    4     3     4   3
Lufthansa             14    4     4     3   1      15    4     4     4   2
Aer Lingus            15    3     3     4   1      30    2     3     3   1
Air 2000              16    4     3     4   2       4    5     5     5   3
Manx Airlines         17    3     2     3   1       -
KLM                   18    3     3     3   2      16    3     4     3   2
Austrian              19    4     4     3   2       -
Air Malta             20    3     3     4   2      19    3     3     3   2
Air Canada            21    4     4     3   2      28    3     3     3   2
British Airways       22    3     3     3   1      18    3     3     3   1
Malaysian             23    4     3     3   3      21    4     4     4   2
Air UK                24    3     3     3   1      25    3     3     3   1
GB Airways            25    3     3     3   2       -
Britannia Airways     26    3     3     3   3      24    3     3     3   2
Caledonian            27    3     3     3   2      17    3     3     4   2
Air France            28    3     3     3   1      23    3     3     3   1
Air Europe            29    3     3     3   2      22    3     3     4   2
Ryanair               30    2     3     3   1       -
Olympic               31    3     3     2   2       -
TAP Air               32    3     3     2   2      20    3     3     3   2
Iberia                33    2     3     2   2      33    3     3     3   1
Monarch               34    3     3     3   2      27    3     3     3   2
Turkish               35    3     3     2   3      43    2     3     2   2
Aviogenex             36    2     3     2   3      39    1     3     2   2
Alitalia              37    3     3     2   2      37    2     3     2   1
Yugoslav              38    2     3     2   3      35    2     3     2   2
Northwest             39    2     3     2   2      31    3     3     3   2
Dan-Air               40    2     2     3   2      38    2     2     3   2
Sabena                41    2     3     2   -       -
Continental           42    2     2     1   2      44    2     2     1   2
Balkan Bulgarian      43    1     3     1   2      42    1     2     1   2
Aeroflot              44    1     1     1   -      40    1     2     1   2
Egyptair              45    1     2     1   -      41    1     3     2   2
Pan Am                46    2     2     1   2      47    1     2     1   1
TWA                   47    1     2     1   2      46    1     2     2   1
Air India             48    2     2     1   -       - 


Well.. there you are. Pan Am definitely on the improve, but not yet
above Aeroflot! Perhaps given another few years they could have made it.

--
Peter Creasy             peter@cs.uq.oz.au

Newsgroups: rec.travel.air