From: cusick@sequent.com (Warren Cusick)
Newsgroups: misc.jobs.offered
Subject: Sr Tech Support Engineers-Communications Portland,Oregon
Date: 12 Nov 92 22:01:18 GMT
Distribution: usa
Organization: Sequent Computer Systems, Inc.



SENIOR TECHNICAL SUPPORT ENGINEERS-COMMUNICATIONS (2)


Sequent Computer Systems is one of today's leading innovators in open
systems OLTP/client server technology. We are currently looking for
two people for our Worldwide Customer Support department that will
be dedicated to resolving escalated customer problems in the
communications area.

Communications Technical Support Engineers are primarily responsible
for providing technical support to customers of Sequent communication
products. These products include X.25, OSI, TCP/IP, Client/Server
(Portable Netware), and a line of IBM communications products. The
Communications Tech Support Engineers interface directly with
customers in the post sales environment. Responsiblities also include
site preparation verification, coordinating installations, physical
installation, and post installation problem resolution.

Communications Technical Support Engineers interface with technical
marketing, engineering and the computer resources group. They may
called upon to train customers in the use and administration of
Sequent communications subsystems. The job requires minimum travel,
sometimes on short notice.

Communications Technical Support Engineers are expected to be
generalists in the communications field and can thereby assist
Sequent Customers in solving general communications problems;
such as network topology, performance tuning, user training,
and optimization of communication services.

Technical Support Engineers will be expected to become the technical
"experts" within Service and form the nucleus of service support
and consulting capabilities.

Major Responsibilites:

* Work with customers to coordinate operations of their communications
  hardware and software.
* Answer Hot Line personnel and Customers technical inquiries.
* Use diagnostics to isolate customer's problems and resolve them.
* Interface with Engineering on technical issues.
* Interface with Marketing on customer issues.
* Identify and use test equipment to isolate customer's problems.
* Understand and resolve application interface problems relating with
  customer's applications and the Sequent system (operating system).

Experience:

TCP/IP and LAN hardware and software experience required.  DECnet,
Netware experience, or other communications Protocols a plus.
Experience working with customers to provide communications between
Servers and PC clients as well as troubleshooting and diagnosing

communications problems at all levels.
Familiarity with various servers, Unix or other based products.

Our 2nd position

Experience providing communications between IBM and non-IBM equipment
as well as troubleshooting and diagnosing communications products at
all levels. Expereince with X.25 products, preferably emualation
products, SNA, BSC, SDLC protocols are required.

Both positions need a minimum of two years experience as a service
specialist in Communications products including installation, trouble-
shooting and technical support.
BSCS or BSCE or equivalent experience.
Knowledge of UNIX highly desirable
Good written and verbal skills.
High level programming languages, database, or other communication
protocols is a plus.

All interested applicants please send your resume to:

Warren Cusick
Senior Staffing Specialist
Sequent Computer Systems, Inc.
15450 SW Koll Parkway
Beaverton, Oregon 97006-6063
cusick@sequent.com

(No postscript resumes if by e-mail)