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Date:         Tue, 10 Nov 1992 13:11:37 PDT
              <CIRCPLUS@IDBSU.BITNET>
From:         FRANK@125LAW1.LAW.UCLA.EDU
Subject:      LISTOWNERS ONLY!!!!!!!!!!!!!!!!

I've tried doing this the old fashioned way but listserv says I don't
belong to this group, but I do.

Here is the problem.  I want to unsubscribe.  My address when I first
join the list was FRANK@LAW.UCLA.EDU.  It has since changed.

Please unsubscribe me.

Thank you
From: blackwoods@vms.csd.mu.edu
Newsgroups: bit.listserv.circplus
Subject: Awards for student assistants
Date: 12 Nov 1992 14:21:33 GMT
Organization: Marquette University - Computer Services
Reply-To: blackwoods@vms.csd.mu.edu
NNTP-Posting-Host: vmsa.csd.mu.edu

Call me a grinch, call me a cynic but at Marquette University, we have no
awards for student assistants. I, for one, don't think that promoting               
competition among students is all that desirable. Such awards can also 
result in resentment among other less rewarded assistants. We need the stu                  
students to work together, not compete in brown-nosing their supervisors.
The university has a university-wide Student Employee of the Year award 
but my department (Circulation) has never participated in it.
We DO appreciate our student assistants and we do take all graduating 
seniors out to dinner during Senior Week but getting into this fake
McDonalds-style baloney just isn't our style.
Steve Blackwood
Marquette University
The views expressed are mine and not necessarily those of my fellow
supervisors but they're fools not to agree with my sage opinions.
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Date:         Thu, 5 Nov 1992 12:15:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "Debra.Downing" <20676DAL@MSU.BITNET>
Subject:      Patron Grievance

Greetings Circplus Folks!  I have to comment on the amount of activity on this
listserv, before I get to the real issue.  I stopped reading CIRCPLUS postings
at the beginning of our Fall reserve rush, until the beginning of October, and
it has taken me until now to catch up on MOST of the letters of that time. I
found most of it worthwhile, and many thoroughly enjoyable!  Even though I am
normally only a "list lurker", I missed you guys!  Now to the issue at hand:

We would like to know if there are any libraries that have handouts they give
to patrons that explains their greivance procedures.  We would also like
to know if they have anything in written form about unacceptable behavior by
the patron when dealing with problems.

The document we have in mind would list unacceptable behavior. For instance,
it would make it clear that we have no obligation to help patrons who are
excessively loud, verbally abusive, etc.  It would also list the steps a
patron can pursue if they cannot get satisfaction at that time.

Does anyone have anything like that? (Personal strategy in handling angry
patrons is not needed, we are only interested in a written format that is
systematic in structure).

We are also still interested in the similar topic of "Codes of Conduct", which
we discussed on CIRCPLUS back in April 1992, and if you sent them to Cordy
Swinton back then, we do still have copies of them.  TIA!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Debra Anne Downing                       INTERNET: 20676dal@ibm.cl.msu.edu
Circulation & Assigned Reading Services    BITNET: 20676dal@msu
Michigan State University Libraries         PHONE: (517) 353-8721
East Lansing, MI  48824-1048                  FAX: (517) 336-1445
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: andrus@CS.UWP.EDU (Bonnie Andrus)
Newsgroups: bit.listserv.circplus
Subject: Protection for night stack workers (fwd)
Date: 11 Nov 92 17:46:40 GMT
              <CIRCPLUS@IDBSU.BITNET>
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---------- Forwarded message ----------
Date: Wed, 11 Nov 1992 11:11:35 -0600 (CST)
From: Bonnie Andrus <andrus@cs.uwp.edu>
To: Libsup-L@uwavm.bitnet
Subject: Protection for night stack workers (fwd)





---------- Forwarded message ----------
Date: Tue, 10 Nov 1992 08:59:57 -0600 (CST)
From: Bonnie Andrus <andrus@cs.uwp.edu>
To: multiple recipients of list CIRCPLUS <circplus@idbsu.bitnet>
Subject: Protection for night stack workers (fwd)





---------- Forwarded message ----------
Date: Tue, 10 Nov 1992 08:26:00 -0600 (CST)
From: Bonnie Andrus <andrus@cs.uwp.edu>
To: multiple recipients of list CIRCPLUS <circplus@ibsu.bitnet>
Subject: Protection for night stack workers

My name is Bonnie Andrus and I work for The University of
Wisconsin-Parkside and I am the Circulation Supervisor titled as LSA V.
Recently we have had the problem of patrons harrassing student workers on
our third floor while either shelving a cart or shelf reading.  Our campus
Security sent up a Crime Prevention Officer and demonstrated a system
which sounds like a car alarm going off.  We don't want to scare anyone
and we don't want anyone to get the impression that this is an unsafe
place to work.  The University itself doesn't have very many problems with
this sort of thing however this sort of thing can happen anywhere anytime.
We thought a better idea would be to implement some sort of self defense
techniques in our student worker orientations.  Does anyone out there do
this sort of thing in their libraries?  Or does anyone know of a video
with this kind of thing for libraries?
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Date:         Mon, 9 Nov 1992 14:44:08 -0800
              <CIRCPLUS@IDBSU.BITNET>
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              marylila@CARSON.U.WASHINGTON.EDU
From:         Mary Dickmann <marylila@U.WASHINGTON.EDU>
Subject:      Re: paging systems

We have a paging system which we find useful.  We use it for making
closing announcements, emergency evacuations and in clinical emergencies.
It's definitely handy to have it during fire alarms.  We're a health
sciences library located in a building with a lot of labs.  So we do have
occasional fires in the building.  I've found that there are a lot of
people who don't realize that the buzzing noise is the fire alarm (foreign
students especially).  I actually had a library employee call me at home
one night and ask me how to turn off the buzzing noise.  He was raised on
military bases where the fire alarms made an AWOOOOOGA sound.

It's occasionally a problem when someone is upset that we won't page for
their convenience.  And we've had a few people who lie and say it's a
clinical emergency when it isn't.  But most people are honest.  And it can
come back to haunt the dishonest ones.  One secretary lied in order to
give a doctor the message that his wife wanted him to call her.  Knowing
that we only page in clinical emergencies, he thought there was something
wrong at home.  He was very annoyed when the message involved picking up
some groceries on his way home.  I don't think his secretary got any
brownie points for her extra effort in conveying the message.


******************************************************************************
Mary L. Dickmann                            marylila@u.washington.edu
Circulation Supervisor                      (206) 543-3390
Health Sciences Library and Info. Ctr.
University of Washington  SB-55
Seattle, WA   98195
******************************************************************************
From: BAXTER@HARTFORD.BITNET
Newsgroups: bit.listserv.circplus
Subject: PAGING SYSTEMS
Date: 9 Nov 92 22:07:00 GMT
              <CIRCPLUS@IDBSU.BITNET>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Original_To:  JNET%"circplus@idbsu"

Mortensen Library at the University of Hartford has a PA system.It is used
ONLY for the announcements of closing or an actual medical emergency (a life-
threatening one, not a broken leg).Closing announcements are made at the half-
and quarter-hour before closing, at five minutes before and at closing time.
During finals, as many announcements are made at our 2:00 A.M. closing as are
required to clear the building.
True medical emergencies are rare. The person requesting the page in that
circumstance is informed that there are many accoustically dead spots in the
library so his party may not hear the announcement even if he is in the
building.
We used to page during fire alarms, but the blare of the alarm horn made the
message difficult for anyone to decipher. Additionally, Public Safety asked
that library staff leave the building as soon as possible and leave the
evacuation to them.
There are so many other sources of noise in any library that we are firm about
enforcing our limiting policy for the use of the PA system, in deference to
the studious among us.

Mariellen Baxter
Circulation Librarian
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Date:         Thu, 5 Nov 1992 16:06:00 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         01jalivingst@BSUVAX1.BITNET
Subject:      Re: access

Harley Man?,
        Educational Resources at Ball State University Libraries is one
of those lucky places you have described.  I believe the general collection
on the upper levels of the library are also in very good shape.

Julie Livingston
Ed Resources
Circ & Ref Librn
Ball State University
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Organization: The University of Texas Health Science Center at San Antonio
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Date:         Mon, 9 Nov 1992 15:23:26 -0500
              <CIRCPLUS@IDBSU.BITNET>
From:         SHONTZ%ATHENA.DECNET@UTHSCSA1.BITNET
Subject:      Re: paging systems

None of the libraries I've worked in have had paging systems either.  We would
search for someone if it was an emergency.  I'd suggest that Cornell disable
their pager rather than overhaul it.

David Shontz
From: WELLER@ADMN1.LAW.UTAH.EDU (Catherine Weller)
Newsgroups: bit.listserv.circplus
Subject: Re: paging systems
Date: 7 Nov 92 01:06:00 GMT
              <CIRCPLUS@IDBSU.BITNET>
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We do not have a paging system here at the University of
Utah Law Library.  This fact causes much amazement on the
part of callers looking for a person studying in the library,
as well as on the part of the circulation staff who have to
explain to the frustrated and indignant caller that we are
a research library and thus attempt to preserve quiet rather
than facilitate disturbances.  Our compromise is a message
board located in the entrance/exit area (there's only one)
of the library.  If the call is a medical emergency, the
library secretary will search the library for the individual.
In reality, we will occasionally search for someone if we
have adequate staffing and the caller is desperate.

I worked at the University's Health Sciences Library for a few
years.  They had neither a paging system nor a message board.
Staff would sometimes search for people but the director felt
that it was not part of a library employee's job to be a
messenger/paging service.  Perhaps if the doctors and housestaff
didn't have pagers he would've had a different opinion.

I am one of those amazed by paging systems in libraries.  Though
I have yet to "shush" a patron in my 8 years of working in
libraries (I have *been* shushed though), I can't imagine creating
that kind of disruption.  Perhaps this is because I've always worked
with the kind of clientel who would heavily utilize such a system.
Or maybe it's just that I'm the only disruption I allow.

Catherine Weller
Circulation Department
Law Library
University of Utah

WELLER@ADMN1.LAW.UTAH.EDU
Newsgroups: bit.listserv.circplus
From: edwardsr@milton.u.washington.edu (Richard Edwards)
Subject: Re:      Re: access
Organization: University of Washington, Seattle
Date: Fri, 6 Nov 1992 16:14:38 GMT

We use a Lotus 1-2-3 spreadsheet with macros to track our shelf reading and 
make assignments. Each of our 19 part time student workers reads one section
each shift they work (takes about an hour). We usually get the entire main
collection shelf read once a quarter.

While oversize materials do lay in odd places throughout the stacks, we have
left extra room in the "N"s and "TR"s for art and photography books.

We also have sufficient book ends for now. Partly due to buying as many as you
can when you have the money knowing that you won't get a chance to buy any 
more when you really need them later.

Rich Edwards
Evergreen State College Library
Olympia, WA
edwardsr@u.washington.edu
From: trumpins@alexia.lis.uiuc.edu (Barbara Trumpinski)
Newsgroups: bit.listserv.circplus
Subject: Re: access
Date: 6 Nov 92 00:55:12 GMT
Organization: University of Illinois at Urbana

In <01GQSE3221Y890NZD5@vms.cis.pitt.edu> "DIVENS, W.C." <N93774@PITTVMS.BITNET> writes:

>A bit of dreaming ... how many of you work in a library that has its "access"
>priorities in such an order that adequate shelfreading is done, shelving
>allows for different size books so that a book shelved on its spine is a
>rarity and where quality bookends exist in sufficient numbers?  A show of hands
>please.

HA!  when i was at the med school we read the monographs every
semester...small collection and the journals were shelved
separately....since i have come to the agriculture library...i have
not shelfread the entire collection (3 years)...i plan to....since we
are shifting our entire collection....sigh.  

barb
--
***************************************************************************
conan the librarian a.k.a. kitten           /\ /\  barbara ann 
"my life's a soap opera, isn't yours?"      {=.=}
                                              ~   trumpins@alexia.lis.uiuc.edu 
"love is the wild card of existance"
                          rita mae brown
From: LIB_VKR@SHSU.BITNET (Virginia K. P. Rigby)
Newsgroups: bit.listserv.circplus
Subject: RE: Library Cards
Date: 12 Nov 92 15:21:36 GMT
              <CIRCPLUS@IDBSU.BITNET>
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU

>          Breaking old habits is not easy!!

>          Our Circulation Staff is having difficulty enforcing a new
>          policy - which consists of not keeping students and faculty
>          library cards on file anymore.

>          Any suggestions on how to get students/faculty to carry and
>          present their library cards when checking out materials?

If you are trying to break old habits, you must remain firm on the new policy
and recognize that there will be a lot of unhappy people who will say "But I've
done this before." It will take time, but eventually they will get the message.
Allow about a year before everyone is comfortable with the new policy.

One strategy you could use would be to laminate a copy of the policy. If they
see it in black and white, they are less likely to harass your students and
staff.

Good luck, it really won't be as hard as it appears right now.

Virginia K. P. Rigby
Sam Houston State University
Newton Gresham Library
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Date:         Tue, 10 Nov 1992 09:26:43 -0500
              <CIRCPLUS@IDBSU.BITNET>
From:         RON <JOSLIN@MACALSTR.BITNET>
Subject:      Re: paging systems

First, let me introduce myself.  My name is Ron Joslin and I am the head of
circulation at the DeWitt Wallace Library at Macalester College in St. Paul,
Minnesota.

purposes and in case of emergencies.  We have used it when the fire alarms have
and for emergencies.  We have used it to clear the building when the fire
alarms have sounded and during a couple bomb threats we had last year.
We also use it when we periodically test the alarm systems to inform patrons
to ignore these alarms (as much as it is possible to ignore these loud alarms).
Otherwise we use it only for closing purposes.

At closing, our lights are programmed to flicker one half hour before closing,
again ten minutes before closing, and then go off 5 minutes before closing.
We use the PA system each time to make a brief announcement that the library
will be closing in however many minutes, that we stop circulating books 15
minutes before closing, that the library computer lab closes fifteen minutes
before the rest of the library, etc. For closing purposes, the PA system
has proven indispensable.

I would also like some information on how other people handle a situation we
are about to find ourselves in.

We will be bringing up our automated Dynix circulation system in January
and have been trying to plan on how we will be dealing with certain problems.
When our Dynix system bills our student population for lost materials it
creates a block screen to prevent further checkout until this matter is dealt
with.  We plan to continue to record on paper these charges and walk them over
to our cashiers office where these charges are applied to the general student
accounts.  Our plan is to go in and record payment on the Dynix system when
these charges are brought over to the cashier.  When/if the items are returned,
the system then automatically credits the patron.  We again send the credits
over to the cashier's office and again have to go in to record a refund on the
system.  We have about 1,800 invoices for lost item sent out annually and
end up crediting about 60% of those.  With this amount of extra work created
just to keep the system up-to-date, who needs automation?

Suggestions from anyone who has a similar situation?

Ron Joslin
DeWitt Wallace Library, Macalester College
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Date:         Tue, 10 Nov 1992 10:12:43 EDT
              <CIRCPLUS@IDBSU.BITNET>
From:         Mary Kay Ball <R1MKB@AKRONVM.BITNET>
Subject:      Re: paging systems

At the U of Akron Law Library we do not have a paging system either. We have
asked that our director not buy one. We are usually asked to page attorneys
who are in the building to do research. They are needed in court. We do not
consider this an emergency. For medical emergencies we will take a description
of the person being called and search the library. Most of us know the law
students by name and face. Most of the time they are not in the building when
the call comes in.

A few weeks ago we searched the library for one of our students because his
wife had gone into labor and he was needed at the hospital...We found him, off
he went.


For real emergencies, like a fire, an alarm goes off and our director has a
bull-horn which he uses as he goes through the building evacuating. It's quite
an amusing site, but it works.

At the other library on campus where I worked, we were pestered all day to page
people-usually for nonsense things like-"meet me at 2:00 pm in the student
center, " blah blah blah.... I think the policy is now the caller must go
thru the campus police. Even then they still get a lot of calls.

Pagers are good-especially for real emergencies like tornadoes or snow storms
and the library must be evacuated. It's important to have a good policy and
stick by it and have your administration back you up on it.


Good luck!!!

Mary K. Ball
Univ of Akron Law Library
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Date:         Fri, 6 Nov 1992 09:54:42 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         EASLMJRH@UBE.BITNET
Subject:      RE: access

U of Baltimore Law Library is such a place. Sometimes we (staff and patrons)
take this for granted untill we visit another library.

Mary Russell-Harris
Access 'r us
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Newsgroups: bit.listserv.circplus
Date:         Sat, 7 Nov 1992 13:48:21 EST
              <CIRCPLUS@IDBSU.BITNET>
From:         "STEVEN J. SCHMIDT" <SCHMIDT@INDYCMS.BITNET>
Subject:      Re: Reserve Holds & Copyrights
              6 Nov 1992 13:32:21 -0800 from <amescha@U.WASHINGT ON.EDU>

We have a very simple way of handling "questionable" photocopies for reserves.
The instructor is required to provide us with a copy of the letter of
permission from the copyright holder.   Occasionally, we will accept a question
able copy for a short period, say two weeks, which we await the letter of
permission.  In these cases me require a short note from the instructor stating
that they have written for permission or a copy of the letter itself.

STEVEN J. SCHMIDT
CIRCULATION / INTERLIBRARY SERVICE LIBRARIAN
IUPUI UNIVERSITY LIBRARIES         (317) 274-0470
815 WEST MICHIGAN STREET           (317) 274-0492 FAX
INDIANAPOLIS, IN  46202            SCHMIDT@INDYCMS.BITNET
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Newsgroups: bit.listserv.circplus
Date:         Mon, 9 Nov 1992 19:15:29 LCL
              <CIRCPLUS@IDBSU.BITNET>
From:         Bob Jones <BJONES@UNF1VM.BITNET>
Subject:      Re: paging systems

The University of North Florida has a paging system, but ALL messages
are treated as emergencies.  We will accept pages for individuals
only if the request comes from the University Police.  The text for
any message always have the word "emergency" in it: "Will John Doe
come to the Circulation Desk for an emergency message."  The University
Police told us at one time that they would no longer act as the
intermediary for such requests.  We countered by saying that we would
not honor ANY paging request unless it came from the University
Police.  They relented and continue to cooperate with us.  We feel
that it is important for the University Police to screen such requests
...  if the person can't be found via the page, it will be the
University Police who would have to go look for the person if it
really IS an emergency.  Controlled paging is VERY useful.

Bob Jones   (904) 646-2552 : SUNCOM 861-2552 : FAX 904-646-2719
Head, Public Services Division, and Library Systems Coordinator
University of North Florida Library              P.O. Box 17605
4567 St. Johns Bluff Road, South         Jacksonville, FL 32216
BITNET: BJONES@UNF1VM  ::   INTERNET: bjones@unf1vm.cis.unf.edu
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