From: olivia@leland.Stanford.EDU (Olivia Williamson)
Subject: Rec.Arts.Disney/LIVE! - 12/19 - Disney U. and - Goodbye
Reply-To: rad_live@gsb.stanford.edu
Organization: DSO, Stanford University
Date: Sun, 20 Dec 92 07:56:04 GMT



Disney University

This is the closing segment of Rec.Arts.Disney/LIVE! reporting from the Walt 
Disney World resort near Orlando, Florida.  

Disney University is the training and education arm of The Walt Disney 
Company.  Disney University offers the two fundamental Cast Member training 
classes "Traditions" I and II as described previously in this day's postings.  

Disney University was founded by Van Arsdale France, who recently published a 
significant work about his years at the company; we refer you to his book to 
hear it in his own words.
The original charter of Disney University was, and continues to this day, to 
train Cast Members to exceed Guests' exepctations.

Besides the Traditions classes, Disney University offers several other classes 
in Disney corporate philosophy for Cast Members after several years of 
employment.  Disney University also offers professional development and 
computer training courses to Cast Members.  A GED program is also administered 
through the University.

In recent years, Disney University has responded to overwhelming demand from 
outside parties to conduct Disney-style training about The Disney Method.  
These professional seminars are conducted by Walt Disney World Seminar 
Productions, a division of Disney University.  Seminar Productions currently 
offers three primary courses in Disney Management philosophy:
  - The Disney Approach to Creative Leadership
      ...provides insight into Disney management techniques 
        for channeling creativity into effective teams and 
        creating more powerful leadership styles
  - The Disney Approach to People Management
      ...explores how the Disney team is selected, trained, and
        developed to live up to the Disney name
  - The Disney Approach to Quality Service
      ...explores how the Disney team is managed to 
        provide quality service, exceeding Guest's expectations

Each of these courses are approximately one week long, and are held at Disney'
s Village Resort and Conference Center.  Classroom sessions are enriched by 
field experiences throughout the Walt Disney World property.  Each seminar is 
presently held approximately monthly, and costs approximately $1900 including 
room and some meals.

Seminar Productions also conducts specialized one- to three-day seminar 
sessions on Disney management methods for professional conferences and 
conventions held on The Property.

Walt Disney World Seminar Productions, a part of the Disney University, can be 
reached at:
   Walt Disney World Seminar Productions
   P.O. Box 10,000
   Lake Buena Vista, FL  32830-1000
  (407) 824-4855


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As we close, we'd like to roll a few credits.  We'd like to thank the 
Publicity Department of The Walt Disney World Company for their cooperation 
with this show.  Although this show is independently edited, Publicity was 
invaluable in providing information about everything from events to trivia 
when we needed it.  We'd also like to introduce ourselves.  We are Arnold Tang 
and Olivia Williamson, from the Graduate School of Business at Stanford 
University.  We are knowledgable about The Walt Disney Company as we write 
about The Company and about other entertainment-industry companies.  Neither 
of us have ever worked for The Walt Disney Company 
(and likely never will...).  

We'd like to thank you for all of the encouraging messages we've received over 
the net this past week.  It has been a real adventure, being asked things we 
never though we'd hear, and trying things we never thought we'd try.  We hope 
that you have enjoyed this feature, maybe have gotten some information from 
it, and maybe even have learned a thing or two you didn't know before.  We'll 
be doing another feature again soon...write to us with your suggestions and 
comments.

To contact us, please direct e-mail to:
  aolivia@gsb-lira.stanford.edu

The editorial content of this feature is believed to be correct although we 
make no guarantees.  All of the segments of this feature are copyrighted (C)
1992 and we ask that you receive our permission prior to any further use other 
than routine usenet discussion so that we can assure factual correctness.  

Thanks again, and have a very pleasant day at Walt Disney's Magic Kingdom!