From: rogerk@Veritas.COM (Roger B.A. Klorese)
Newsgroups: ba.jobs.offered,misc.jobs.offered.entry,misc.jobs.offered,su.jobs
Subject: Santa Clara, CA: Technical Support @ VERITAS Software
Date: 8 Sep 92 22:17:47 GMT
Followup-To: poster
Distribution: usa
Organization: VERITAS Software

INTRODUCTION
============
VERITAS Software is seeking to expand its Customer Services group.  We
are looking for a Technical Support Engineer for our customer hotline.

ABOUT OUR PRODUCTS
==================
Our VERITAS Software Test Advantage (ViSTA) product line includes tools
for test coverage analysis and error simulation for user and kernel 
code, and helps simplify and systematize software testing.  ViSTA is
now being used in-house at major system and software development
companies, and is available on several platforms including SunOS, HP-UX
and RS/6000 AIX.

Our Storage Management Architecture products provide high performance 
and high availability storage through the VERITAS Volume Manager 
(VxVM) and its Visual Administrator (VxVA), as well as the VERITAS 
File System (VxFS).  These products are available from many OEM resellers;
also, VxFS is the standard high availability file system included in 
the new SVR4.2 from UNIX System Laboratories.  We we also now offer a 
version of VxVM and VxVA for SCO UNIX, Open Desktop, and MPX systems.

ABOUT THE POSITION
==================
The new Technical Support Engineers will be responsible for staffing our
hotline function, handling customer assistance requests and problem reports
for both the Storage Management and ViSTA product lines.  They will be
assisted by Product Specialists, who, in addition to lending assistance
on the tougher issues, are also responsible for training and for technical
sales support.  (We envision the Product Specialist role as one possible
promotion path for the Technical Support Engineers.)
 
QUALIFICATIONS
==============
Candidates should have at least a bachelor's degree in computer science
or a closely related field, or equivalent work experience.  Work
experience while a student, especially in a system engineering or teaching
role, will be considered in lieu of post-graduation employment.

While this is offered as an entry-level position, we are seeking developer
and diagnostic expertise in very technical product areas.  Suitable 
candidates will have developed or significantly enhanced and debugged
UNIX device drivers, compilers and/or system libraries.

However, the position is *not* a developer job.  If you are looking for
a chance to develop or design code, this is *not* it.  In addition to
in-depth technical knowledge, successful candidates will have the ability
to express their thoughts clearly in person, on the phone and in writing;
to listen and help the customer diagnose a problem thoroughly no matter
how skilled the customer; and to work well with a team.

RELOCATION AND REMOTE INTERVIEWS
================================
Because these positions are being offered as entry-level opportunities,
we will not make financial assistance available for relocation, nor are
we funding interview travel.  It is your responsibility to be available
in the Bay Area for interviews (which may require multiple visits to our
offices) and for work.

WARNINGS
========
Please do not waste my time or yours if:
- You are looking for a development, quality assurance, or technical
  writing position
- You are not prepared to fund your own interview and, if selected,
  relocation travel, if you are not in the Bay Area
- You are not looking for a position which requires as much focus on
  interacting with people as with computers

HOW TO RESPOND
==============
Please forward resumes in plain text, troff, MIF or PostScript to me at
rogerk@veritas.com, or by fax to (408) 562-4334.  Hard-copy resumes may
be sent to the address in my signature below.

(PS: lots of words and acronyms above are the trademarks of their respective
people-who-care-about-it.)
-- 
ROGER B.A. KLORESE                                             VERITAS Software
4800 Great America Parkway #420   Santa Clara, CA 95054    +1 408-727-1222 x310
rogerk@veritas.com                               {apple,pyramid}!veritas!rogerk
"Life turns on a dime." -- Ruth Ann
Newsgroups: ba.jobs.offered