From: larry@boris.webo.dg.com (Larry Rogers)
Subject: Re: JB Technologies
Date: 29 Jul 92 15:35:32
Distribution: na
Organization: Data General, Westboro, Mass.
Followup-To: misc.forsale



Now ya tell me.  I already went through this two month hell with them
to tell me my disk could not be repaired.  They sent it back to me
once with the same problem it had in the first place, then took it
back for months to tell me it was unrepairable and after chasing them
daily for a month (and never getting a phone call back until I spoke
to a supervisor), they finally gave me back my equipment.  When I got
it back, it looked like they had done nothing to it.  They told me the
heads were unrepairable, but none of the drive seals were broken, so
how would they know?

To boot, they charged my credit card before they made any attempt to
repair the drive  and then tried to tell me that I never paid them.

My credit card company promptly dealt them a blow by charging the
amount back to them.

JB Technologies in California is the worst company I have ever done
business with.  Their apparent modus apparandi is to take a disk, and
if it is a simple strapping problem or something they can fix for
nothing, they will be glad to sell you a guarantee that there will
continue to be nothing wrong with it for 90 days.  If anything is
wrong, they will tell you it cannot be repaired, take forever to do
it, and charge you for doing essentially nothing.

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

By the way did any of you out there that was told the drive was
unrepairable go somewhere else and find out it was?


    Douglas> If you need to get your hard drive repaired, *DO NOT* use
    Douglas> JB Technologies.  I highly recommend looking elsewhere.


    Douglas> It took JB Technologies 2 months to determine that my
    Douglas> hard drive was beyond repair.  Their advertisment claims
    Douglas> a 5-7 day turnaround, and apparently after 2 months, I
    Douglas> finally got an answer.

    Douglas> Upon many occassions, JB Customer Service informed me
    Douglas> that my drive had been received, repaired and returned,
    Douglas> and I should expect it early 'next week'.  To put this
    Douglas> into full context, my hard drive *SHOULD HAVE* been
    Douglas> repaired and shipped June 4th.  I had mailed it on/about
    Douglas> the 20th of May, so figuring the time to ship the drive,
    Douglas> the June 4th date is reasonable.  It is now July 23rd,
    Douglas> and I was just informed that the drive which they _CLAIM_
    Douglas> had been shipped at least half a dozen times, is still in
    Douglas> their shops and will be returned, UNREPAIRED, and WITHOUT
    Douglas> a full refund.  I still got charged shipping for the hard
    Douglas> drive! Amazing.  I send it there and back, nothing has
    Douglas> changed, and I'm out the cost to ship it both directions!

    Douglas> Needless to say, this company needs to figure out which
    Douglas> end is up, and I would NOT recommend anyone to do
    Douglas> business with them.

    Douglas> Douglas
    Douglas> -- 
    Douglas> /--------------------------------------------------------------------\
    Douglas> /  "...and pray that there's intelligent life somewhere up in space, \
    Douglas> /   because there's bugger all down here on earth." -  M. Python     \
    Douglas> /------------------< ddonofri@sadis02.sa.aflc.af.mil >---------------\
--

     @@
    @@@                 Larry Rogers               *
   @@@@                 Larry_Rogers@dg.com        *   Big Brother
   @@@@ &&&&            larry@boris.webo.dg.com    *   is Watching
    @@@ &&&             Data General               * 
     @@ &&              508-870-8441               *

The opinions contained herein are my own, and do not reflect the
opinions of Data General or anyone else, but they should.

"Sometimes we are the windshield, sometimes we are the bug"
   Dire Straits

"I don't know what the big deal is about GUI's anyway; I'm blind."
   Unknown
Newsgroups: misc.forsale,misc.computers.forsale