From: mxl@cbnewsg.cb.att.com (marc.a.levy)
Newsgroups: rec.audio.car
Subject: Re: ALPINE SUCKS!! (still)
Date: 4 Oct 92 16:08:19 GMT
Organization: AT&T

In article <kmr4.33.718212464@po.CWRU.edu> kmr4@po.CWRU.edu (Wolphgang) writes:
>In article <1992Oct4.133552.7061@cbfsb.cb.att.com> mxl@cbnewsg.cb.att.com (marc.a.levy) writes:
>
>>A few months ago I posted a message about my experience with
>>ALPINE products, and I am unhappy to say that after speaking
>>with a few of the executives at Alpine, their customer service
>>quality matches the crap they put out on the market.
>
>	I admit, I am at a loss here. I have had wonderful service 
>from Alpine. When two of my amplifiers were damaged in a autowreck,
>they still repaired them under warrentee!  
>
I doubt ALPINE fixed them under warrentee, the alpine service
center probably just fixed it, and did not tell alpine that
the dammage was due to a auto wreck.

>	What exactly are you trying to have done? Do you have all the 
>necessary proof of purchases, and is the item in question still under
>warrentee? ( or, did you originally file a claim while it was still under
>warrentee?) How are you going about this? etc.

The unit is NOT under warrantee, it is 3 years old.  I know
quite a few people with alpine units that have the same exact
problem, in the same exact time frame, and it does not take a
idiot to see that the problem is not random.

>
>>
>>I could have gotten better service and better quality product
>>from Pyramid! (sure, it would not have sounded as good, but it
>>would have lasted longer!) 
>
>	The quality of the sound isn't a component of the objects quality?

A component.. yes... But, I would sacrifice small amounts of
sound quality for a unit that will last more than a few hours
of play time!

>
>
>>A word of advice: Alpine is living on their OLD IMAGE of
>>Quality, they are spending their R&D dollars on making a
>>cheaper OEM radio for Honda, and contine to make a high margin
>>on their "Alpine" products from suckers (like I was) who will
>>still think that Alpine is Quality.
>
>	Which products are these? You are very unspecific, do you have
>any product lines and/or models you have a particular problem on?

I own a 7385 and a 7903, both with the same problems, both
about 3 years old.  (The 7903 has some additional problems
with the CD tracking)

>
>	Also, a company that large would not, could not devout itself 
>entirely on working on one particular radio.
>
Why not? they are going to invest their money where they will
get the largest return.. Company's, especialy large ones, are
ONLY interested in making money, the only factor that
determines a GOOD company from a BAD company is HOW they make
their money.  Alpine has chosen the Large Volume, cheap and
quick method, I doubt they get many complaints or returns from
their Honda stock radio's!  Those customers couldnt care less!

>>A $600 CD player that is used MABY 40 Hours in the past 3
>>years should still work! But, It does'nt.  My friends Craig
>>that he bought for half the price still works, and he uses it
>>EVERY DAY!        
>
>	You havn't specified where it is located, how it is installed,
>what is wrong, etc. 
>

My unit(s) are installed in a classic 1966 mustang, that is
driven only on nice days in the summer.  The unit I am
comparing it to is installed in a Beretta, and is used daily.

Most of the above factor's are irrelevant, my biggest
complaint is how they handled me, their attitude was "You are
having a problem with a ALPINE? Are you sure?? Our products
never break!"...  Yea... Right... Get a clue!

Marc
.
Newsgroups: rec.audio.car