From: jojw@uhura.cc.rochester.edu (John J. Wood)
Newsgroups: rec.music.gdead
Subject: Tha Mail Order portion of the FAQ
Date: 6 Apr 92 17:02:43 GMT
Organization: University of Rochester (Rochester, NY)

Steve Windsor's mailer is down, so he asked me to post the
mail order FAQ you need to know.  Here 'tis...


--------------------------------------------------------------------------

Hey now all...

 It's that time again....so i'll be posting these tasty mail order
 instructions for a few days until the excitement wears off, or until
 we're all out of money :^(

 Part I of Summer tour has been announced and the mail-in date is April 7th.
 Special Canadian mail order instructions are in this message.

 have at it.

 stephen
 

1)  What are the Official Grateful Dead Hotline numbers?

    West Coast: 415-457-6388
    East Coast: 201-GUT-WEWE
                201-488-9393

    Mail Order: 415-457-TIKS
                415-457-8457

    Ticket Problems:      415-457-8034  M-F 11am - 5pm PST
    Merchandise Info:     415-898-4453
    To order merchandise: 800-CAL-DEAD
    

2)  How do I order tickets by mail?

    The Grateful Dead Ticket Service (GDTS) is set up for ordering Grateful
    Dead tickets direct by mail, bypassing the monopolized TicketMaster.

    Here's how it works:  Basically the Dead have a Spring, Summer, and Fall
    tour run, as well as New Year's and assorted other concerts (though these
    are usually in California).  Anywhere from one to two months before each
    tour, GDTS will announce on the hotline [see #1] mail order dates for that
    tour.  Note that each tour may be broken up into several different mail
    order dates for different shows.  This fragmentation is done so GDTS can
    process the thousands of requests over a period of time.  Typically the
    hotline message will be five days before the actual mail order date.  This
    means you have five days to get your order (and money!) together.
    For Summer Tour 1992 GDTS hotline announced the part I mail order on
    April 4th, and the mail order date is April 7th.  GDTS will be announcing
    part II mail order in a week or so.

    GDTS mail orders are processed on a first come, first served, basis
    by the date your order was POSTMARKED.  However, if there are more
    postmarked orders for the first mail order date than there are
    tickets for that show, GDTS will collect all the ticket orders for
    that day, and employ a random selection process for filling orders.
    The important idea here is to get your mail order postmarked on the
    first day mail order is announced for the show you want.  For example,
    if the first mail order date is April 7th, go to your post office
    and get a postal employee to hand postmark your order on that day.
    It's illegal for the post office to postmark any date other than the
    current day, so don't try to get them to postmark a day earlier or
    later.
    
    The actual instructions for mail order are described below.  I cannot
    stress enough to follow the instructions EXACTLY; if your order is
    wrong, you WON'T get your tickets, unless someone at GDTS is feeling
    charitable that day. 
    
    **Example: Joe Deadhead wants to order two tickets to both shows
               for the Knickerbocker in Albany, New York.  The summer
               dates are for June 11th and 12th.

    Items needed:

    0) Mailing #10 envelope addressed to GDTS
       Inside the #10 envelope:
       1) 3x5 Index card
       2) Money order for tickets [and registered mail fee]
       3) #10 return envelope for tickets


    0)  Outside #10 envelope, addressed to GDTS.

        Please include your name, return address, the dates and # of
        tickets for each on the OUTSIDE of your order.
        The address to send your order to is:

            Grateful Dead Ticket Sales - Name of Concert
            P.O. Box C-S 8190       (x is usually a 5 or a 9; here it is a 9)
            San Rafael, CA 94912

        this address occasionally changes, always confirm it before
        ordering, by calling the mail order hotline (415) 457-8457.
 
        Example #10 outer envelope:

          Joe Deadhead
          12345 Terrapin Way
          Big River, TN 01812

                     Grateful Dead Ticket Sales - Albany [2-6/11, 2-6/12]
                     P.O. Box C-S 8190
                     San Rafael,  CA  94912

    1)  Index Card:

        A 3x5 index card-NOT PAPER!-, any other size will not fit in our
        files and may get lost.  On this 3x5 card, write in the upper
        left hand corner:
            Your FULL NAME
            Your Address
            Your Area Code and Phone Number

        In the middle of the card, put how many for which date.
        Put your ticket request by preference:
         
            -if you want tapers tickets make sure to write TAPER
             next to you request
            -Specify GENERAL ADMISSION or RESERVED SEATING if this
             option is available, or;
            -ANYTHING AVAILABLE- as your last preference is the best
             way to ensure that you get something instead of nothing.  

        Example 3x5 Index card:

          Joe Deadhead
          12345 Terrapin Way
          Big River, TN  01812
          (325) 458-0989

                            Albany 6/11 - 2 tickets @ 26.00 = $ 52.00
                            Albany 6/12 - 2 tickets @ 26.00 = $ 52.00
          (TAPER/GA/RES/ANYTHING AVAILABLE) registered mail = $  6.25
                                                              --------
                                                              $110.25 enclosed

     2)  Payment.
         
         Total up all your tickets.  GDTS recommends you have your
         tickets sent back to you via registered mail.  GDTS will
         take care of the registered mail, you will not have to do
         anything, EXCEPT add in the money order $6.25 for the
         registered mail fee.
        
         GDTS will ONLY accept either a US POST OFFICE MONEY ORDER
         or an AMERICAN EXPRESS money order.  NO OTHER MONEY ORDERS
         WILL BE ACCEPTED!

         Make payable to:   GRATEFUL DEAD TICKET SALES-CONCERT NAME
         for the exact amount.  Make sure your name and address are
         on the money order.  Keep your receipt!!  If your order is
         not filled your payment will be returned to you.

         No personal checks or cash EVER!!

         Note that the total amount on the postal money order MUST BE
         EXACT.  Since the ticket office may receive more requests than
         there are tickets, they will process the correct requests
         first, and you may miss out.  I've been rejected for tickets on
         a sold-out show because my money order was $0.50 too much!

         Example:

           Joe wants two tickets to each Albany show, and each Albany
           ticket is $26.00.  The registered mail fee is $6.25.

           Payment = ( 4 tickets * $26.00 ) + ( 6.25 Registered Mail fee )
                   = 104.00 + 6.25
                   = 110.25

           Make out money order to GRATEFUL DEAD TICKET SALES - ALBANY
           for $110.25, with Joe's name and address.  Joe keeps the
           receipt.

         **** CANADIAN MAIL ORDER ADDITIONAL INSTRUCTIONS ****

         If you are ordering from Canada, here are some helpful instructions:

         Ticket prices are the same, of course, only in US dollars.  There is
         only one option for canadian orders: canadian postal money orders
         in u.s. currency.  THERE IS NO OTHER ACCEPTED FORM OF PAYMENT (i.e.,
         no american express money orders as is ok in the u.s.).

         Have your mail hand-stamped by the canadian postal workers.

         Instead of putting stamps on your return envelope (SASE), enclose
         with your SASE an international postal coupon.  I've been told 
         that GDTS will accept one of these as equivalent to one u.s. first
         class postage stamp.  Be sure to add the equivalent additional
         amount in coupons if you are ordering more than 8 tickets.

         Since your mail is passing through two postal and border systems
         IT IS HIGHLY RECOMMENDED THAT YOU REGISTER YOUR MAIL.  The price
         is the same as for american orders ($6.25); just add this amount
         to your canadian money order.
 
         Finally, your order will take a little longer than an american
         order because of the border and postal issues, but it does work!

         [Thanks to joseph muller - JMULLER@SSCvax.CIS.McMaster.CA]


     3)  #10 Return Envelope:

         Include a #10 sized Self Addressed, Stamped Envelope for
         your tickets.  This envelope can be folded in 3 to fit in the
         outside envelope.  PLEASE do not decorate your return envelope
         with Grateful Dead art or mention of tickets, it only invites
         theft.  (For example: Tickets Enclosed)  We do love and display
         the artistic and colorful incoming order envelopes!!!

         Make sure to include correct postage. Currently this is $.29 for
         1-8 tix, $.52 for 9-16 tix. We recommend that you have your
         tickets sent back by registered mail. Include the fee for this
         in your money-order, do not add extra postage. This fee does not
         include postage, you must still put a stamp on your return
         envelope. The fee for this service is currently $6.25.

         NOTE: Please put the correct number of stamps on the return
               envelope.  Registered mail does NOT include stamps, you
               must always put stamps on the return envelope.

         Return Postage: .29 for 1-8 tix [I always put 2 stamps on, anyway...]
                         .52 for > 9 tix

         $6.25 Registered mail

         Example #10 return envelope:

           GDTS - Albany                [Note: GDTS not spelled out]
           P.O. Box C-S 81x0            [Note: usually a 5 or a 9  ]
           San Rafael,  CA  94912

                                  Joe Deadhead
                                  12345 Terrapin Way
                                  Big River, TN  01812

    Other Rules:

        One order per envelope and one order per person.  Each person
        must fill out their own order.  Duplicate orders of any kind
        will cause disqualification of all involved orders.
        (Which means: If we announce 3 concerts in the same city,
         you may order the maximum number of tickets to all 3 concerts
         in one envelope, unless we state otherwise.  Mixed orders or
         orders for more than one city in one envelope will not be
         accepted.)

        All orders will be filled on a "first come, first served"
        basis by date postmark, NOT by when we receive them.
         
        NO METERED MAIL, EXPRESS MAIL, OR FEDERAL EXPRESS ACCEPTED!!

        (Express Mail and Federal Express are never accepted and are
         a waste of your money)

        If we decide to do a random selection mail order we will
        announce it on the hotline before hand.  (If we receive more
        mail postmarked the first day than we have tickets for,
        then the mail order automatically becomes a "random selection"
        mail order.)

        The mail order hotline (415) 457-8457 will give the correct 
        information and address to mail for tickets.  Do not use any
        other address or your request will not be filled!!  If the
        hotline instructions are different from the above, then always
        follow the hotline instructions or your order may be canceled.

    Please write to us with any suggestions, problems, praise or
    complaints at:

        Grateful Dead Ticket Sales
        P.O. Box  9812
        San Rafael, CA  94912

    DON'T SEND TICKET REQUESTS TO THE ABOVE ADDRESS, THEY WILL BE RETURNED!


22) Upcoming confirmed summer tour dates that may be mail ordered ONLY.

    Grateful Dead:

       May 19, 20, 21          Cal Expo Amphitheatre, Sacremento, CA
                               General Admission - $27.50
                               4 max per show
                               Mail Order March 9th, Box C-S 8150
                               ** REXX Foundation benefit **

       May 23, 24, 25          Shoreline Ampitheatre, Mountain View, CA
                               Reserved - $26.00, Lawn - $22.50
                               4 max per show/all 3 shows in one envelope
                               Mail Order March 17th, Box C-S 8150
                               BASS ticket date April 12th

       May 29, 30, 31          Sam Boyd Silver Bowl, Univ. of Nevada, Las Vegas
                               Special Guest: Steve Miller
                               General Admission - $26.00
                               4 max per show/all 3 shows in one envelope
                               Mail Order March 27th, Box C-S 8150
                               ** Taper tickets limited, must have, 2 per show **

    Part I Summer Tour:
    ***  Mail Order Tuesday, April 7th, Use Box C-S 8190 ***

    1) June 6                  Rich Stadium, Buffalo, NY
                               General Admission and Reserved - $28.50
                               Special Guest: Steve Miller

    2) June  8,  9             Richfield Ohio
                               Reserved - $26.00

    3) June 11, 12             Knickerbocker, Albany, NY
                               Reserved - $26.00

    4) June 14, 15             Giants Stadium, NJ
                               General Admission and Reserved - $29.00
                               Special Guest: Steve Miller



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| John J. Wood                                  jojw@uhura.cc.rochester.edu  |
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| "It takes two to lie, one to lie and one to listen." - Homer J. Simpson;-) |
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| "New York to San Francisco, so many roads I've known, 		     |
|  All I want is one to call my own..." 	     			     |
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Newsgroups: rec.music.gdead