From: CONLEY@MEMSTVX1.MEMST.EDU (Steven Conlee)
Newsgroups: misc.handicap
Subject: Re: TDD RELAY SERVICE
Date: 27 Jul 92 14:25:03 GMT
Reply-To: CONLEY@MEMSTVX1.MEMST.EDU (Steven Conlee)
X-Fidonet: Silent Talk Conference

Index Number: 23350

Hello all,
 This is in response to the "Poll" as to whether relay
services should or should not monitor and/or evaluate
personal calls per relay services.      (by Hugues Blanchet)

 Hugues, I don't respond much to l-hcap, but this is a
very interesting topic, in which I personally feel is an insult
to anyone's personal affairs.
 Maybe I should re-introduce myself:

	Steve Conlee
	hearing
	age: 33
	enjoy: A.S.L., karate, volunteer work,(more than my paying job;
	       ooops!), nature, philately, etc......
	(frequently on deaf-l)

 Now, in response.  This "monitoring of relay calls", I feel is
wrong as far as privacy is concerned;  yet, I feel the need to
monitor does have its advantages, too.  From my understanding,
these CA's are like interpreters; they have a "Code of Ethics",
(so to speak), which prohibits them from "passing on" any
work related experiences to anyone, ANYONE!.  In other words,
They can't say "$&!+" about what goes on at work!   fini!
 YET, you show me an "angel among us" that has never gossiped,
or lied, or done even the smallest of sins.  The possibility of
these CA-manager's breaking their "Code of Ethics" is definitely
possible.
 The only advantage I can think of is to boot-out those unwanted
CA's that are rude, or don't do their job as per the rules of
their jobs; that of relay agents.
 Oh!  Question: Did you know that every phone call or connection;
(hearing, deaf, computer linked, etc...) is recorded on magnetic
tape?   Hmmmmm?  My point here; if all calls were not monitored
in some way or another, then the phone lines would be flooded with
obscene phone calls, murderers, robberies, etc....
These phone companies are also ruled by certain government laws and
restrictions which they must adhere to in order to stay "legal".

>I'm the one that started this poll.  I was asking everybody if they
>thought a monitoring system should be installed in ANY Relay Centers.

Democratically speaking, ..... no.

>So, what do you think of the Remote Monitoring System Laurel?  Do you
>think it should be there or that they should think of something else
>(that would NOT affect our privacy) to evaluate their CA's?
>Karen had a very good alternative to this.  They should have the
>supervisors call the Relay THEMSELVES and evaluate the CA's
>DIRECTLY without having OUR privacy jeopardized.  They will then be
>able to evaluate their responses (the CA's) to whatever they might tell
>them (be it threatening calls, X-Rated calls, or what have you).

BTW, these relay agents are to do one basic thing;
transmit letter-for-letter, word-for-word, communication
between deaf/hoh/hearing customers and nothing more.

>Up to now, I got 8 NO's for one YES... (I wont say who it comes from
>because the person didn't say NO openly but she isn't AGAINST it
>neither (ahemmm....).

(be nice)  :+)

>Voila! Operation Desert Storm is over... Operation BRS Tornado
>is under way... And just like the last one... it will be
>VERY short!

(Flames getting too hot here?)  :+O

>So the Director of the BRS in Montreal will have one hell of a showdown
>when she comes back from vacation (she doesn't know yet what
>will hit her when she'll come back...>;-)........
>Yippi yayayyyyyyyyyyyyyyy!!! :-)

Ride 'em cowboy!  (I hope that's not a 'killer bull' you're ridin'
partner)

>Amicalement votre,

>Hugues

			Beautiful day to all,
			Steven Conlee
			CONLEY@MEMSTVX1.MEMST.EDU
		     or DEAF-L@SIUCVMB.EDU