From: JOHN_DONAT@CS-LP1.Prime.COM (John Donat CSE 312-641-3450)
Subject: Re: Okay, now what?
Reply-To: Info-Prime@Blx-A.Prime.COM
Date: Sun, 26 Jul 1992 23:57:40 GMT

To:   Info-Prime@Blx-A.Prime.COM
From: GOLDSTEIN@CSSS-A.Prime.COM
Subject: Okay, now what?
Date: 24 Jul 92 16:37:02 EDT
Reply-To: Info-Prime@Blx-A.Prime.COM

To:       Info-Prime mail list (info-prime@blx-a)
From:     D. Miles Goldstein (Goldstein@Csss-A)
Date:     24 Jul 92  4:33 PM
Subject:  Okay, now what?

Please do not get CSBU confused with PrimeService ...
Support is still very much here, and even the press
likes us!

--- Forwarded Message:

     When I gave the info about Prime to the Computer Center yesterday,
they acted like thier best friend died.  Basically, the two Prime
computers here (4150 & 6150) do everything for this University.
Being told that after August 31 the techincal support will go to slim
to nil will likely cause some panic.

>> 1-800-800-PRIME is not going away ...

     A few questions about the gravity of this situation:  since
the students, staff, professors, library card catalogs, accounting
information, mathmaticians, and networking are done from these
computers (nothing is on unix yet) what support will we be able
to get after August 31st?

>> The same you've always gotten, and more as we continue to GROW.

     Support needed:  Can OS bugs be fixed?  Can we continue to
purchase spare parts?  Are there enough spare parts being manufactured
currently to meet demand say, a year from now?

>> PRIMOS fixes come from PrimeService.

     If anyone from Prime could comment... Would they suggest we
would be taking a large chance keeping with our Prime 50s after
August 31st?

>> I'm in no position of authority here, but if your systems
>> do what they are designed to do, keep them forever ...

     I'm sure the regular Computer Center staff will ask these same
questions, but all the "Prime" experts are on vacation for awhile.
Meanwhile, I was asked to explain this problem to the U President
and I'm just a student hourly!  Oy.

>> As they say in the Hitchhiker's Guide to the Galaxy, "Don't Panic!"

     Thanks alot,

     Eric Knight
     s0nn6@starburst.uscolo.edu

These opinions are not USColo's, unless of course, they vote on it.

>> - Miles Goldstein, not speaking on behalf of my employer.

--- Reply by JOHN_DONAT :

Further stuff from someone in PrimeService (a couple of levels down from
Miles....

PrimeService IS, and will STILL continue to support all our 50 series
customers after 8/31/92. PrimeService has been an autonomous business unit
for about a year (i think).

We will continue to do fixes for software.

We will be here!!!!

And, yes, a good part of most branches' service revenue is 50 series; that
really matters little to a field puke like me -what matters is if we will
be able to get software, hardware, and logistics support from our regions
and home office -and we will!  As far as most customers can see, after
8/31/92 there will be no change in their service -PrimeService will still
be PrimeService!!!


                                         John E. Donat
                                  Customer Service Engineer
                                  Chicago office

The opinions expressed here are CERTAINLY not the ones expressed by my
employer.
Newsgroups: comp.sys.prime