From: jjm70@ccc.amdahl.com (Jerry Miller)
Newsgroups: ba.market.computers
Subject: Re: Unfair business from Access computer
Date: 25 Aug 92 17:32:49 GMT
Reply-To: jjm70@JUTS.ccc.amdahl.com (Jerry Miller)
Distribution: ba
Organization: Amdahl Corporation, Sunnyvale CA

In article <p=ang4j.sjliu@netcom.com> sjliu@netcom.com (Steven Liu) writes:
>At last Saturday afternoon (Aug 22), I decide to buy a 17" monitor, I went to
>Access Computer Technologies, this store at 2225 El Camino Real, 
>Santa Clara, I spent $1066.26 for a SONY OEM 16", include tax, when I 
>asked sales person " could you demo this one for me?" After I decide 
>to that one, but he looks like very tired, It almost 6 o'clock afternoon,
>then I let him go, I asked him is there any difference between SONY and
>SONY OEM, he said "NO", then I bring it back. But when I  install on my 
>486 system, I found there are some problem with the horizontial line, then
>I decide to replace another one, on the next day, I went to Access again, 
>They replace another one for me, but still has the same problem. 
>
>Today ( Aug 24 ), I decide to return it, I don't want to carry the heavy
>weight monito fooling around, when I bring the monitor back, they told me
>thsy will charge me 15% for this return, I told them the reason why I return
>this one that because this monitor has defect, why did you still charge me
>15%, The store manager ( His name is Chris West ), said this is OEM, not real
>SONY, what did you expect ? then I do not accept that monitor back, ask him 
>give my full money back, He turn to be very bad attitude, but still not accept
>any full money back return request.
>
>At last, I decided to told to store owner, but he is not in at that time, so I 
>decide to leave this monitor untill I told to his boss tomorrow. Then
>I told store manager I don't want to bring this monitor back again, I want to
>put this monitor in your store, but I wish you can sign for paper to prove
>that I put this monitor in here, he still said "no", he told me that he won't 
>take any responsibility for this monitor. After awhile, he asked me "could 
>you give me your invoice, I thought he is going to sign for this paper, but
>he is not, he put a sticker said, "The list  item (monitor) warranty by their 
>respective manufacture. I am so angry with this store manager, but I still
>have another copy for this original invoice, this computer store has 
>terrible service, To treat unfair business like this, what should I do?
>
>Don't buy anything from this terrible store.
>
>Steven Liu
>sjliu@netcom.com

I agree that some of the salesforce at Access are arrogant, ignorant and lazy
but this may be an exception.  You didn't identify the exact nature of your
complaint except something about a "horizontal line".  If you are talking
about the two very thin horizontal lines - one about 25% down from the top of
the tube and the other about 25% up from the bottom - then you don't have a 
defective monitor at all.  These lines (wires actually) are on every Trinitron
monitor and are used for shadow mask tensioning.  You will only see them on
screens with a very light background and even then you will quickly learn to
ignore them and enjoy the view.      

Jerry Miller
Newsgroups: ba.market.computers,su.market,su.macintosh,comp.sys.mac.wanted