From: kdb@intercon.com (Kurt Baumann)
Newsgroups: comp.sys.mac.comm
Subject: Re: URGENT: How to DISABLE Apple double in NFS/Share
Date: Tue, 17 Nov 1992 13:29:53 -0500
Organization: InterCon Systems Corporation
Reply-To: kdb@intercon.com (Kurt Baumann)
NNTP-Posting-Host: macaw.intercon.com

In article <1992Nov17.035657.2986@udel.edu>, deek@pecan.cns.udel.edu (michael 
deerkoski) writes:
> Ditto here, except this time it's personal. 
> 
> Amanda, you promised me MacTCP v1.1.1 as soon as you got it from Apple 
> (I own TCP/Connect II), but you never delivered.  In fact you stopped 
> replying to my e-mail altogether.  I eventually got the new version from 
> Synergy...how come they can get it from Apple but InterCon can't? 
> 

Unfortunately, neither Amanda nor InterCon is in a position to help you out 
with this.  As much as we would like to be, and as hard as we are trying to 
be in that position, we just are not currently.  Apple has not yet provided 
us with the "Golden Master" that by contractual agreement we have to have 
before we can ship it out.  As to why they haven't, I haven't the foggiest.  
We have been requesting this from them for the last month.  Frankly they keep 
saying that they have sent it, but we have yet to get them to do a trace on 
their FedEx, and as far as we can tell we have not gotten the package.

Why is this so important, well we have been told that Apple intends to change 
the agreement that they have with developers.  That package contains those 
changes (or so we are told).  These changes from what we have been told have 
a huge impact on us, and on you our customers.  The reason why you can get 
the software from other vendors is because of two reasons.  One, they got 
their shipment (which we haven't).  Two, they buckled under to the changes in 
the contract.

Until we have those changes, and the Golden Master we cannot and will not 
ship this to any of our customers.  Not because we don't want to, but because 
our hands are tied.  We also do not know if we want to agree to the changes 
in the contract.  We do not believe these changes to be in the best interest 
of everyone.  But that has not been decided since we have yet to see those 
changes.

> Maybe if InterCon spent a little more time helping their users and a 
> little less time whining at Apple we'd get somewhere.  But you already 
> have MY money don't you? 

We spend a fair amount of our time each and everyday doing just that.  Like 
any company which is growing we have our growing pains, and sometimes those 
pains become pains for our customers as well.  If we need to hire more 
technical support then we will (anyone interested?).  Currently we have just 
installed a $100K phone system, that will hopefully make some of this easier, 
both for us and for you our customers.  We value each and every one of you.  
After all you are the ones who keep us going, without which we cease to exist.

If you really want, send me a mail message and I will get you your money 
back.  I stand behind our products, as do each and every employee we have.

Thanks!



From: jtang@hpsgl1.sgp.hp.com (Jerry TANG)
Date: Thu, 19 Nov 1992 09:42:09 GMT
Subject: Re: Modem reviews: GV,PSI,Apple,USR,etc.
Organization: Asia Peripherals Division, HP Singapore