From: patth@panix.com (Patt Bromberger)
Subject: Welbilt Bread Machine (was: Re: DAK BREADMAKERS. YOU)
Date: Sat, 21 Nov 1992 16:47:07 GMT
Organization: PANIX Public Access Unix & Internet, NYC

In article <Bxz9Fx.FuB@fc.sde.hp.com> fritz@fc.sde.hp.com (Gary Fritz) writes:
>Mike Berger (berger@atropa) wrote:
>: DAK is simply an outlet for reconditioned merchandise.  The stuff
>: they sell isn't necessarily especially prone to break, and there
>: isn't an "endless supply" of everything.
>
>Not so.  DAK's primary business is selling NEW merchandise.  As far as
>I know, their "reconditioned" business is purely a sideline.
>
>From my observations of several years of DAK-comments on the net, 
>including following the entire history of the bread-machine mailing list:
>
>  - I don't recall EVER seeing a complaint for Hitachi, Panasonic,
>    Zojirushi, et al breadmakers.  I DO recall seeing comments and
>    recommendations from *many* happy owners of these machines.
>
>  - Many owners of DAK/Welbilt breadmakers are happy with their machines.
>
	I think that linking DAK/Welbilt, as you have is
	misleading.  Nowhere on my Welbilt Bread Machine
	is there any indication that DAK is involved in
	any way :-)

	I'm an owner of a Welbilt Bread Machine and had
	one wire burn out, or a fuse, after fourteen months
	of use - only because I was making whole wheat bread
	and the machine was really laboring to knead the dough!

	Welbilt's customer service rep told me to send them
	the machine; they replaced it with a newer model,
	brand new!

>  - MANY owners of DAK/Welbilt breadmakers are NOT happy with their
>    machines, myself included.  I have heard many dozens of complaints,
>    ranging from "it started making gooey-centered bread" to "it locked up
>    while baking, filled my house with smoke, and melted the plastic casing
>    before I got home and pulled the plug on it."  I haven't used our
>    machine for several months because I got tired of wasting time and
>    money on inedible bread.
 
	Again, the DAK/Welbilt link here is misleading.
	How many DAK owners are unhappy as compared to
	how many Welbilt owners?

>  - The people who had problems with DAK/Welbilt machines have had virtually
>    NO satisfaction from the DAK and Welbilt "customer service" organizations,
>    ranging from "couldn't call the number, I tried for weeks and it was
>    always busy" to "They sent me back the same machine with no apparent
>    fixes or improvement."
 
	Perhaps the customers had no satisfaction from DAK
	but you canNOT say the same about customer service
	at Welbilt.

	Welbilt, of course, will have nothing to do with machines
	labelled DAK :-)


>  - Many, many people have sent their machines in for repairs and had it
>    replaced, or were so unsatisfied with their machines that they just
>    returned them.  My conjecture is that these unsatisfactory machines
>    are "buffed up" and sold as "reconditioned" models.  (If they didn't
>    fix the damn things when they were repeatedly sent in for repair while
>    under warrantee, why would they fix them before reselling them?)
 
	You didn't say where the many, many people sent their
	machines - was it to DAK or Welbilt?

>My conclusion from the above, AND the frequent complaints on the net
>about DAK's service, products, hype, etc., is that I would definitely
>recommend that someone spend the $30 to $100 more to get a *good*
>breadmaker.  Get one that you can enjoy, and avoid the ruined loaves,
>frustration, returns for repair, etc.  It's WORTH the extra money.
>
	Now, you've got it - it's DAK's service that is
	being complained about, and their products too!

	I have no connection with Welbilt; in fact, they
	were rather polite and very efficient when servicing
	my WELBILT bread machine.

-- 
Patricia Ann Bromberger                            patth@panix.com
This quote borrowed from: Gary.Petraccaro@f12.n2610.z1.fidonet.org 
... "It matters not so much what you sing, but why..." J.S. Bach