From: samiam@netcom.com (Scott Moore)
Newsgroups: comp.os.os2.misc
Subject: Sending mail to IBM on CIS
Summary: Procedure to send mail to IBM support on CIS
Keywords: IBM CIS MAIL PROBLEM
Date: 2 Jan 93 06:19:59 GMT
Organization: Netcom - Online Communication Services  (408 241-9760 guest)

I am gratified at IBM's reponse to my program to transfer problem reports
to them from the internet. They could easily have said no. Instead, they
accepted the reports and returned replys, and where quite nice about it.

I WOULD LIKE TO AGAIN INVITE YOU ALL TO RELAY YOUR IBM OS/2 PROBLEM REPORTS
TO ME. THEY WILL BE RELAYED TO IBM ON CIS, AND I WILL RELAY YOUR ANSWER
BACK TO THEM.

Use the problem report listed below. If I don't see it in this form, or you 
didn't fill it out correctly, I'll return it to you unsent.

BEGIN FORM*******************************************************BEGIN FORM

Relay information: Send to CIS address: _______________

    ------  Submit an OS/2 Problem Report  ------

<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<< THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS WITH >>
<< VALID COMPUSERVE OR TALK-LINK ID'S ONLY          >>
<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Use this form to submit defect problems to IBM support.  Please
provide as much information as possible on your problem.  Feel free to
add additional space, or remove sections of the form that are not
relevant to your problem.

CONTACT PERSON: __________________________________

PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be
                                         contacted between 8-5, M-F.

Note: Support will normally be handled electronically through
      CompuServe mail. IBM may contact you via telephone if it
      appears it will expedite resolution to the problem.

ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
  ___________________________________________________________________
DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step
recreation scenario. Also, please include any fixes or work arounds 
you may have already tried.
  ___________________________________________________________________
  ___________________________________________________________________
  ___________________________________________________________________
  ___________________________________________________________________
  ___________________________________________________________________

Enter any error messages that occur: ________________________________

Select the appropriate answers by placing an "X" in the space indicated.

Can you recreate the problem?                      Y _   N _

Has the problem occurred on more than one system?  Y _   N _

OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:

  OS/2 Version 2.0 .........:  _   CSD Level: _______
  OS/2 1.3 Standard Edition :  _   CSD Level: _______
  OS/2 1.3 Extended Edition :  _   CSD Level: _______
  NOTE - CSD = Corrective Service Diskette.

         Use the SYSLEVEL command to determine, if unknown.

HARDWARE CONFIGURATION (provide as much as possible):

  Brand and model of PC: ____________________________________
  Microprocessor:   Intel _  Other (specify) _______________
            Type:     286 _  386SX _  386 _  486SX _  486 _
           Speed:   __ MHz
  Total RAM ....:   __ MB
  Disk drive ...: ____ MB    File System:   FAT _     HPFS _
    Manufacturer: ___________________  Model # _______
            Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
  Manufacturer and model # of disk controller: ________________________
  Manufacturer, revision #, and date of System BIOS: __________________
  Manufacturer and model # of video adapter: __________________________
  Manufacturer and model # of display: ________________________________
  Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
  Diskette Drive A:  3 1/2" _  5 1/4" _
  Diskette Drive B:  3 1/2" _  5 1/4" _
  List other adapters installed:
  _____________________
  _____________________
  _____________________

TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap
display similar to the following, enter any of the register values that
you recorded:

  SESSION TITLE: __________________________________________________
  TRAP____
  AX=____   BX=____   CX=____   DX=____    BP= ____
  SI=____   DI=____   DS=____   ES=____   FLG=____
  CS=____   IP=____   SS=____   SP=____   MSW=____
  CSLIM=____   SSLIM=___   DSLIM=___    ESLIM=____
  CSACC=__     SSACC=__    DSACC=__     ESACC=__
  ERRCD=____   ERLIM=____  ERACC=__
  _________________________________________________________________
  _________________________________________________________________
  _________________________________________________________________

If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:

  TRAP ____     ERRCD=____     ERACC=____    ERLIM=________
  EAC=________  EBX=________   ECX=________  EDX=________
  ESI=________  EDI=________   EBP=________  FLG=________
  CS:EIP=____:________  CSACC=____   CSLIM=________
  SS:ESP=____:________  SSACC=____   SSLIM=________
  DS=____  DSACC=____  DSLIM=________  CR0=________
  ES=____  ESACC=____  ESLIM=________  CR2=________
  FS=____  FSACC=____  FSLIM=________
  GS=____  GSACC=____  GSLIM=________
  THE SYSTEM DETECTED AN INTERNAL PROCESSING
  ERROR AT LOCATION ##____:________ - ____:____.
  _____, ____
  ________
  INTERNAL REVISION _.___,  __/__/__

PRINTER - If this is a printer problem, please provide the following:

  Printer Vendor: __________________   Model ....: ________________
  Driver Name ..: __________________   Port Used : ________________
  Printer is attached to:   Local _    LAN Server _    Host _

COMMUNICATIONS MANAGER - If this is a problem with Communications

Manager, please provide answers in this section:
  OS/2 Extended Services ............:  _   CSD Level: _______
  OS/2 EE Communications Manager 1.3 :  _   CSD Level: _______
  Describe your Communications Manager configuration (DFT, T-R, etc):
  _________________________________________________________________
  _________________________________________________________________

LOCAL AREA NETWORK - If this is a local area network problem, please
enter information about the lan involved.

  LAN SERVER:
    OS/2 LAN Server Version 1.3 : _   CSD Level: ________
    OS/2 LAN Server 2.0 Entry ..: _   CSD Level: ________
    OS/2 LAN Server 2.0 Advanced: _   CSD Level: ________
  LAN REQUESTER:
    LAN Server 2.0 Requester....: _   CSD Level: ________
    OS/2 1.3 Requester..........: _   CSD Level: ________

  DOS LAN REQUESTER

    LS 2.0 Requester ...........: _   CSD Level: ________
    OS/2 1.3 Requester .........: _   CSD Level: ________
                     DOS Version: ____  DOS Vendor: _________________

  Is the failing system a Domain Controller?  Y _    N _
  Is the failing system an additional server? Y _    N _

DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please
enter information about the DataBase Manager problem below.

  SQL Error Code ....: ________   Secondary Return Code: ________
  Error occurs when database is being accessed as:

    Stand Alone ......: Y _  N _
    Requester (Client): Y _  N _
    Database Server ..: Y _  N _
    Using RDS ........: Y _  N _
    Using LAN ........: Y _  N _

  If the error is occurring at a requester, can the problem be recreated
  at the server? .....: Y _  N _
  Error occurs in which application?
    Query Manager.....: _
    CLI ..............: _  (Command Line Interface)
    User Application..: _
  If a trap has occurred, provide the SQLABEND results:
    __________________________________________________________________
    __________________________________________________________________
    __________________________________________________________________

PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.
When you are ready to send this OS/2 Problem Report, send the form via
CISMAIL  to ---

   Base problems   -   Base Support,     76711,610
   ES/LS problems  -   ES/LS Support,    76711,611
  (ES = IBM Extended Services, LS = IBM LAN Server)
-- 
Scott A. Moore [SAM]  | "Cash is more 
samiam@netcom.com     | important than your 
Santa Cruz, CA USA    | mother"
408-423-1624          | Allan Shugart - CEO Segate Corp.
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Newsgroups: comp.os.os2.misc