HDTenEightyP/NetNews huggingface dataset:
From: csmith@plains.NoDak.edu (Carl Smith)
Newsgroups: biz.zeos.general
Subject: Re: Customer "support"
Date: 14 Dec 92 17:49:20 GMT
Organization: North Dakota Higher Education Computing Network

I asked for, received, filled out, and returned the customer info form
successfully, and I have sent a few tech support questions since then,
over the last month or two, to support@zeos.com.  It all worked fine.
They took over a day to answer my first question, but all the other
questions were answered within hours, unless I sent them late in the
evening, in which case I had the answer waiting in my mailbox the next
morning.  In each tech support problem we sent multiple emails back and
forth.  I world FAR rather use this method than calling back and forth
on the phone, and waiting for a tech to return my call each time.  
Also, through email, one can send copies of your autoexec.bat,
config.sys, and other configuration files, and the tech support person
can see exactly what is in them, rather then the customer trying to read
them over the phone.  It all works rather nicely.

I am very satisfied with the support I have received from zeos over the
net, and I think that more companies should provide such services through
an email service, rather than making their customers use that obsolete
telephone device that sits on the end of my desk and rarely gets used.

I think you people that get no replies have a problem somwhere in the
mail path between your site and zeos.com...

Carl D. Smith Jr.
Newsgroups: biz.zeos.general
From: keiths@cae.wisc.edu (Keith Scidmore)
Subject: SCSI on the motherboard
Organization: College of Engineering, Univ. of Wisconsin--Madison
Distribution: usa
Date: 18 Dec 92 09:03:31 CST

Will a hard drive, say the ST3283, deliver equal performance 
for SCSI and IDE if the SCSI version of the drive is run through
the 8-bit SCSI port built into the Goose motherboard and the IDE
version is connected via the on board IDE interface?

Keith R. Scidmore
Newsgroups: biz.zeos.general,comp.sys.ibm.pc.hardware
From: tech@digibd.com (tech support)
Subject: ZEOS Net Connection Down
Organization: DigiBoard Incorporated, Eden Prairie, MN
Date: Mon, 14 Dec 1992 18:04:34 GMT


ZEOS' Internet Connection is down due to a system rebuild.
A messsage will be posted to the 'net when all of the snags
have been worked out. 

Newsgroups: biz.zeos.general
From: teddybur@netcom.com (John Sanger)
Subject: Re: Customer "support"
Organization: Netcom Online Communications Services (408-241-9760 login: guest)
Date: Sun, 13 Dec 1992 09:28:10 GMT

Well, I have been waiting for more than 90 days for a Freestyle/SL.  The
best I can get from the (800) support line is to be put on hold if I am
lucky.  The automated order check rejects my order number.  And to top it
all the order is prepaid.

It is very frustrating to have placed an order and then paid for it and
now not even be able to talk to a human about it.  And to have the computer
system of ZEOS reject my order number completely does not instill any
confidence in the firm.

I am sorry to be sour grapes but at this point I have only one other choice
and that is to send them a letter cancelling my order, so I choose to
grouse about it here.



Ciao!
	John S. :^)
	teddybur@netcom.com
__

Newsgroups: biz.zeos.general
From: kgermann@zeos.com (Ken Germann)
Subject: test
Organization: Zeos International, Ltd
Date: Fri, 18 Dec 1992 23:43:42 GMT


test.
Newsgroups: biz.zeos.general
From: markus@clement.info.umoncton.ca (MARC PAULIN)
Subject: Re: Customer "support"
Organization: Universite de Moncton
Date: Sun, 13 Dec 1992 18:55:53 GMT

In article <1992Dec13.092810.11015@netcom.com> teddybur@netcom.com (John Sanger) writes:
>From: teddybur@netcom.com (John Sanger)
>Subject: Re: Customer "support"
>Date: Sun, 13 Dec 1992 09:28:10 GMT

>I am sorry to be sour grapes but at this point I have only one other choice
>and that is to send them a letter cancelling my order, so I choose to
>grouse about it here.


	This is very disappointing.  I was just about to place an order for 
a Zeos 486.  Does Zeos read this section often?  I sure hope so because I'd 
like to hear from them on the subject.  Anyways, I think I'll go for a 
Gateway 2000.
	                                         ____
              _  _  _                  / \   \ 
            /' )' )' )                |   |   |           
              /  /  /                 | (_|__/         \   
             /     /  __. .__    ___  |   |  __.  . .   \  .   ___ 
            /     (__(_/|__) )__/(__   \_/__(_/|__)\_)__/\__)__) <_ 
                    Markus on QuartzPARADISE and AfterFive
                            (506)855-4974 - Canada
+---------------------------------------------+-----------------------------+
|            markus@info.umoncton.ca          | "My son, ask for thyself    |
|     For Talk:  8900795@info.umoncton.ca     |  another kingdom.  For that |
|---------------------------------------------+  which I leave is too small |
| When all else fails,  read the instructions |  for thee" - King Philippe  |
+---------------------------------------------+-----------------------------+
Newsgroups: biz.zeos.general
From: ljnelson@unix.amherst.edu (LAiRD j. NeLSoN)
Subject: Re: Customer "support"
Organization: Amherst College
X-Newsreader: TIN [version 1.1 PL7]
Date: Mon, 14 Dec 1992 03:26:43 GMT

MARC PAULIN (markus@clement.info.umoncton.ca) wrote:

> 	This is very disappointing.  I was just about to place an order for 
> a Zeos 486.  Does Zeos read this section often?  I sure hope so because I'd 
> like to hear from them on the subject.  Anyways, I think I'll go for a 
> Gateway 2000.

Glad to hear the business is going elsewhere.  Companies should not be
rewarded for antagonistic, automated stupidity.  I hope the folks at ZEOS *do*
read this group; it should be relatively clear what the opinion of their
"support" is at this point, and what effect it's having on at least some of its
otherwise potential customers.

LAiRD

--
ljnelson@unix.amherst.edu           |
ljnelson@amh.amherst.edu            |          The Quintet-essential.
(413) 542-2932                      |
Newsgroups: biz.config,biz.sco.general,biz.sco.magazine
From: eah@xenitec.on.ca (Ed Hew)
Subject: biz.sco.magazine newgroup Control message issued
Organization: XeniTec Consulting, Kitchener, Ontario, CANADA
Date: Mon, 14 Dec 1992 19:12:29 GMT
Followup-To: biz.sco.magazine
Summary: done

The conclusion of a rather lengthy and lively debate on the merits
of biz.sco.magazine has resulted in withdrawal of virtually all of
the objections to the creation of the new newsgroup.  I had promised
in a much earlier posting that I would create b.s.m if such appeared
to be the consensus of the biz.sco readership.

Accordingly, I've just issued the newgroup control message creating
biz.sco.magazine (unmoderated).  May it succeed or fall, according
to it's merits.  I will take the appropriate steps to support it's
propagation to the broadest possible extent.

My thanks to all who participated in the discussion, especially
to Michael Deignan for suggesting and supporting it, and to Sean
Fulton for clarifying it's purpose and support from SCO Magazine.

I'd like to ask Michael to post an introductory article stating
the new newsgroup's charter, purpose and scope, at his earliest
convenience.

Best regards to all, and since it's almost mid-December, Merry Christmas.
--
  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848
          [biz.sco.* newsgroups and mailing lists godfather]
From: Conrad_Geiger@NeXT.com (Conrad Geiger - Manager, International NeXT User Groups)
Newsgroups: biz.next.newprod
Subject: Announcing ScanTastic software for the NeXT platform
Date: 18 Dec 92 19:10:04 GMT
Reply-To: user_groups@next.com

For more information, contact:

Second Glance
25381-G Alicia Parkway, Suite 357
Laguna Hills, CA 92653
714 855-2331 phone
714 586-0930 fax
email: Info@SecondGlance.com

Announcing ScanTastic software for the NeXT platform

ScanTastic software for the NeXT platform, is an extendible scanner
control application that is available for a variety of image scanners
to be utilized by the NeXT family of workstations. Each version of
the software is customized to exploit the full capabilities of the
particular hardware it supports.

ScanTastic features global, non-destructive image-processing and
color-correction tools. This extendible set of functions include:
tone curves, brightness and contrast controls, sharpening and
blurring filters and a highly advanced saturation utility.

Since all corrections are non-destructive, each can be adjusted and
re-applied to the image without any loss of data. ScanTastic even
automatically suggests an appropriate resolution to match the given
requirements for output quality.

Any combination of these tools can be chained together, forming an
"edit list". The edit list can then be saved of in sets for future
use.

This feature offers many applications such as default settings for
individual scanners and "Proxy-processing" of images to name just
two. This means that you can scan in an image at a relatively low
resolution and make your edits in a high speed environment. Once you
are satisfied with your results, rescan the image at a high
resolution and let ScanTastic apply all your edits unattended! This
maximizes your time and the computing resources available.

ScanTastic utilizes an open architecture, allowing the product to be
extended with optional filter libraries and additional scanner
modules.

Using the NeXT Services menu, ScanTastic allows seamless links with
image editing software, OCR service and page layout programs.


ScanTastic software is available for the following scanners:

  Scanner                      Availability
______________________________________________
Epson                            Shipping
Hewlett Packard ScanJet IIc	 Shipping
Nikon LS-3500	                 Shipping
Apple                            Q4,92
LeafScan 35 & 45                 Q4,92

Second Glance expects to expand it's library of compatible versions
extensively throughout this year.

A demo is available that does not require a scanner to function.

ScanTastic is available directly from Second Glance and from
authorized dealers. Discounts are available for Education, Developers
& User Group purchases. Hardware bundles are also available. Please
contact us for more information. Dealer inquiries are welcome.

If you have any other questions please feel free to contact us.

Second Glance
25381-G Alicia Parkway, Suite 357
Laguna Hills, CA 92653
714 855-2331 phone
714 586-0930 fax

email: Info@SecondGlance.com
From: Conrad_Geiger@NeXT.com (Conrad Geiger - Manager, International NeXT User Groups)
Newsgroups: biz.next.newprod
Subject: Bacchus Ships Image Agent for NeXTSTEP 3.0
Date: 18 Dec 92 18:42:40 GMT
Reply-To: user_groups@next.com

FOR IMMEDIATE RELEASE

For more information, contact:

   Mieke Erdtsieck
   Telephone: 310/820-9145
   Fax: 310/820-5930
   E-mail: info@bacchus.com


Bacchus Ships Image Agent
  - Drag and Drop Image File Conversion for NeXTSTEP 3.0.


Santa Monica, California  -  October 29, 1992  -  Bacchus, Inc. ships
Image Agent, a powerful, integrated image conversion tool for
NeXTSTEP Release 3.0.

With Image Agent users can simply drag and drop non-native image
files directly into graphic applications, such as PasteUp, Diagram,
Concurrence, and have the images instantly appear. Image Agent
transparently performs the image conversion as if it were part of the
actual application in use. Additionally, image files from PCs,
Macintoshes and Sun Workstations can now be easily imported over a
network into NeXTSTEP applications.

Supported image formats include; TIFF, GIF, Targa, PICT, MacPaint,
PCX, DCX, Windows BMP, MTV, IFF/ILBM, Sun Raster, JPEG, XWD, XBM and
others.

"Image Agent allows NeXT users to share, access, and import a wide
variety of images from many different computer platforms," said
Catherine Mikkelsen, Publishing Developer Advocate at NeXT Computer,
Inc. "Images from other platforms can be effortlessly integrated into
page layout, drawing and imaging applications under NeXTSTEP 3.0."

For those requiring more image conversion options, Bacchus offers
Pixel Magician, its advanced image conversion application. Pixel
Magician provides mass conversion, precise scaling, variable aspect
ratios and image resolutions, alpha channel support, dithering, color
quantization and flexible output options.

The product is included free with Pixel Magician. For pricing,
contact Bacchus. It is available directly from Bacchus
and through authorized NeXT distributors, VAR's and dealers. Free
demo disks are available.

Bacchus, Inc., founded in 1985 and based in Santa Monica, CA,
specializes in the development of graphics and communications
software tools for DOS and UNIX Workstations.

***

Image Agent and Pixel Magician are trademarks of Bacchus, Inc. All
other brand names are trademarks or registered trademarks of their
respective owners.
From: Conrad_Geiger@NeXT.com (Conrad Geiger - Manager, International NeXT User Groups)
Newsgroups: biz.next.newprod
Subject: Adamation Ships Professional Group Scheduler: WHAT'S HAPPENING?
Date: 18 Dec 92 19:15:59 GMT
Reply-To: user_groups@next.com

Contact:

	Stephan Adams
	Adamation
	1435 Center
	Oakland, CA 94607
	Phone: (415)452-5252


ADAMATION'S SHIPS WHAT'S HAPPENING?
A Professional Group Scheduler for NeXTSTEP

Oakland, CA. -   Oakland based software developer Adamation announced
the shipping of its group scheduling application, What's Happening?
for the NeXTSTEP operating system.

What's Happening? is a powerful, full-featured, and intuitive
scheduler for individual users and workgroups.  The program offers
the most extensive and advanced group calendaring features available
for NeXTSTEP.  What's Happening? allows users to simultaneously
schedule events for multiple people, view calendars for a group in
several graphical formats and easily locate mutually available time
slots for group meetings.

Highlighted below are some of sophisticated features of What's
Happening?:

 - Create events that are confirmed, tentative, or recurring
 - Make events private, readable or writable with individual
     security settings
 - View events in both textual and graphical formats
 - Schedule events by typing directly on the calendar views
 - Carry To-Dos forward until they're completed
 - Schedule events for multiple people by highlighting available
     times then, titling the event
 - Customize the displayed time span and number of events displayed
     per time period
 - Annotate events with voice comments and attach files from the File
     Viewer
 - Be reminded of important events by the voice tickling system
 - Generate detailed reports of To Dos and scheduled events

What's Happening? was designed to provide NeXTSTEP users an extensive
range of scheduling features and functionality in an intuitive
interface.  The program was developed to take full advantage of
advanced technology offered in NeXTSTEP.

The program can be purchased through NeXTConnection or any NeXT
reseller.

About Adamation:

Adamation has been a total solutions provider of commercial and
custom applications for the NeXTSTEP environment for the past three
years.  To its credits, Adamation has developed two other commercial
applications for NeXTSTEP, Who's Calling?  a client management
program and Live Wired a groupware program for simultaneously group
editing.  Adamation has also been instrumental in winning strategic
large accounts for NeXT Computers by developing custom programs
centered around Who's Calling? and What's Happening?

What's Happening?, Who's Calling?, and Live Wire are trade marks of
Adamation.  NeXTSTEP is a trademark of NeXT Computer.

###
From: Conrad_Geiger@NeXT.com (Conrad Geiger - Manager, International NeXT User Groups)
Newsgroups: biz.next.newprod
Subject: Announcing Scanner Driver for HP ScanJet IIc with NeXT Computer
Date: 18 Dec 92 18:48:14 GMT
Reply-To: user_groups@next.com

Announcing Scanner Driver for HP ScanJet IIc with NeXT Computer

tms GmbH - Regensburg,  Germany -  announces the release of its
Scanner Driver module for HP ScanJet IIc which functions for all
1VISION VISIONlinks on NeXT(TM) Computers.

The scanner driver enables on-screen control of all the scanners
parameters.  Preview-scanning can be done in color, half tone, or
monochrome.  A portion of the previewed image can easily be scanned
by "framing" the desired selection.

The HP ScanJet IIc is a flatbed scanner which distinguishes itself
from other scanners by its speed and the quality of the scanned color
data.  It process DIN A4 format with a true resolution of 400 dpi or
an interpolated resolution of 1,600 dpi.  The HP ScanJet IIc scans up
to 256 halftones - 16.7 million colors - in brilliant quality.  The
average scan-time for an A4 page is only 20 seconds.

Calibration of scanning, color correction, image manipulation,
PostScript output, separation, etc. can be accomplished with the
corresponding modules of 1VISION.

As a 1VISION module, the scanner driver can be added and used with
1VISION as part of the 1VISION license.  It can also be licensed
separately if the user wishes to use it for other applications.

For more information about the scanner driver or 1VISION and its
modules, CRANACH (image manipulation), LANSTON (type-setting and
layout design), and MANET (vector graphics), each available
separately, please contact

Frank Pohl or Bernd Gorny at tms GmbH,
Dr. Gessler-Str. 10
8400 Regensburg, Germany.

Tel.: +49-941-95163
Fax: +49-941-95163
E-Mail: admin@tms-gmbh.de
From: IMAGING.CLUB@OFFICE.WANG.COM ("Imaging Club")
Subject: Re: Cobol....Avoid It--?
Organization: Mail to News Gateway at Wang Labs
Date: Fri, 11 Dec 1992 22:33:52 GMT

Regarding this interesting and worthwhile discussion about the
merits of Cobol, we here at the new Wang Labs have a rather large
installed base of Cobol users.  In this regard, we have just entered
into an agreement to provide IDSI's Wang interchange source
processor Cobol coexistence and development kit to our users.  This
enables VS minicomputer users who plan to coexist in an open
environment to run their VS Cobol applications on the multiple
systems that Wang offers--the VS, the Wang/IBM RS/6000, and DOS-based
PCs, providing a common "look and feel" among their systems.  To
help our customers plan for the future, we offer a choice of systems for
their computing needs.  This "WISP" product assists our customers in
bringing their VS Cobol applications to open systems.  This source code
conversion includes file transfer, syntax translation, terminal
operation and screen display management.  It accomodates the popular
Micro Focus and Acucobol Cobol environments, which are supported on the
Wang/IBM RS/6000.

Michael.Willett@OFFICE.Wang.com
From: mike@pacsoft.com (Mike Stefanik)
Newsgroups: biz.comp.software
Subject: Re: Looking for LAN based terminal emulators/Do you need one?
Date: 11 Dec 92 16:31:21 GMT
Organization: Pacific Software Group, Riverside, CA

In article <3984@news.cerf.net> leggedav@nic.cerf.net (David Legge) writes:
>We are currently looking for an application that will allow us to
>connect to a UNIX system from a DOS system via Eithernet and emulate
>VT220 and ASCII terminals.  Does anyone know of a package like this?

Take a look at PC Interface from Locus Computing, in Inglewood, California.
Their telephone number is 310 670-6500.

-- 
Mike Stefanik  mike@pacsoft.com  ...!uunet!pacsoft!mike  (909) 681-2623
Pacific Software Group, Riverside, CA
Newsgroups: biz.comp.software
From: root@mdti.com (System PRIVILEGED Account)
Subject: Customer Support Questionnaires
Organization: MDTI San Diego, CA
Distribution: usa
Date: Wed, 16 Dec 1992 22:07:54 GMT


I'm interested in locating some software that helps create 
plausible questionnaires aimed at getting inputs from customers
about the support they recieved. I envision something on the
order of a simple format with suggested topics and frequently
asked questions. These would be selected by the designer, and
a capability to add and modify questions would be available.

If you have any ideas, please suggest them.

neumeist@mdti.com

Newsgroups: biz.comp.software
From: root@mdti.com (System PRIVILEGED Account)
Subject: Process Analysis Software
Organization: MDTI San Diego, CA
Distribution: usa
Date: Wed, 16 Dec 1992 22:07:01 GMT

I'm looking for information about any computer products that
provide some generic process analysis capabilities. (ie. assist
in outlining the process, provide some analysis of the process, 
suggest improvements, etc.)

If you know of anything please let me know.

neumeist@mdti.com
Newsgroups: biz.comp.software
From: wyle@synopsys.com (Mitch Wyle)
Subject: SYNOPSYS INC. OFFERS TWO NEW SYNTHESIS PRODUCTS
Organization: Synopsys, Inc.
Date: Wed, 16 Dec 1992 03:08:18 GMT


SYNOPSYS INC. OFFERS TWO NEW SYNTHESIS PRODUCTS 

MOUNTAIN VIEW, CA (DEC. 14)

Synopsys Inc., the leading supplier of high-level design automation (HLDA)
software, Monday introduced two new synthesis products: DC Professional
and DC Expert.

The new products make the productivity gains of logic synthesis possible
for a broader range of ASIC designs, from standard to high-performance
applications. Both tools incorporate Synopsys' advanced timing analysis
technology, as well as the new synthesis-to-layout solution introduced
today in a separate announcement.

"We have seen the adoption of synthesis expand tremendously over the past
two years," said Aart de Geus, executive vice president at Synopsys. "For
many designers who are new to synthesis, DC Professional offers a complete
solution which has been continuously enhanced based on more than five
years of customer feedback. For designers who are pushing the performance
limits and need as much power as they can get, DC Expert offers advanced
capabilities focused squarely at obtaining the best timing results
possible."

DC Professional provides ASIC designers with a complete, easy-to-use
synthesis solution, making synthesis practical for virtually all ASIC
design in industries from computers and telecommunications to consumer
electronics and military/aerospace. DC Professional is based on Synopsys'
original Design Compiler, which is production-proven on thousands of
designs.

"As the gate counts for all ASICs continue to increase, companies are
looking for ways to increase their designers' productivity," said Penny
Herscher, director of product marketing at Synopsys. "DC Professional
offers designers an easy-to-use, low-risk synthesis solution."

The tool's ease-of-use features include automatically generated
constraints, point-to-point timing constraint support, and detailed
timing analysis. At a high level, DC Professional's timing-driven
arithmetic optimization and other sequential optimization techniques
can significantly reduce area and increase performance.

DC Professional also includes Synopsys' new synthesis-to-layout solution,
balanced buffer trees, and I/O pad synthesis, which further simplify the
design process.

DC Expert is the most powerful synthesis tool on the market today,
providing new features that are not available in any other synthesis
product. DC Expert specifically addresses the high-performance
requirements of designs by including two new powerful optimization
approaches: critical path re-synthesis and in-place optimization.
Critical path re-synthesis improves performance by as much as 15 percent
by restructuring and re-optimizing along the critical path.



Transmitted:  92-12-14 16:00:00 EST
From: sabraham@gandalf.rutgers.edu (Shibu Abraham)
Newsgroups: biz.comp.software
Subject: Questions about Freedom of Press
Keywords: Freedom of Press, computer software
Date: 15 Dec 92 01:00:20 GMT
Organization: Rutgers Univ., New Brunswick, N.J.


Does anyone have any experience with imaging slides (35mm) /
postscript files to a film recorder.  Would like exact setting for
various software page sizes, using Apple Lazerwriter IINTX as driver. 

Please send any and all information to sabraham@gandalf.rutgers.edu

Any assistance that you can provide will be appreciated.

		Thanks in advance.
  
Newsgroups: biz.comp.software