From: gary_preckshot@lccmail.ocf.llnl.gov (Gary Preckshot)
>Newsgroups: rec.woodworking
Distribution: na
Subject: Re: A Grizzly Tale, or Some Assembly Reqd
<1992Jul24.005312.28347@adobe.com>
Organization: LLNL

In article <1992Jul24.005312.28347@adobe.com>, bennett@adobe.com
(Bennett
Leeds) writes:
> 
> Gary Preckshot writes
> > In article <1992Jul19.054315.8648@usenet.ins.cwru.edu>,  
> an625@cleveland.Freenet.Edu (Kryl Logan) writes:
> > 
> > > I don't see anywhere in this posting where you gave Grizzly a
chance to
> > > resolve your problems.
> > 
> > Perhaps you mistook what's happening here. What you are seeing is
Grizzly
in
> > the act.  They have a chance, and I'll publish anything they do.
> 
> You've only given them a chance to talk, not a chance to act. As
assembly 
> problems arose you didn't call Grizzly, you preemptively corrected
them 
> yourself. You don't want to give the bandsaw back; after all you "like
it
now."   
> There's nothing left to do anymore except talk.

The problems, as those who have Grizzly bandsaws and who have had
problems too
may agree, are discovered only during assembly and can be described as
multiple quality control problems.  These are not fixable by telephone
service or shipping parts, and I really didn't expect Grizzly to ship a
guy
out to finish many items that should have been finished at the factory.
Thus the object of my letter was to poke Grizzly a little about QA and
get some satisfaction by seeing if I had an effect.  You've correctly
read my letter in that I like the bandsaw now.
> 
> Among the few decent outs you've left for Grizzly are to apologize,
thank you

> for the input, ask you to call customer support when you run into a
problem, 
> and claim that they'll do better in the future - perhaps send a few
gratis 
> bandsaw blades as a conciliative gesture.
> 
I can do without "I'm sorry" or conciliatory gestures.  I do like
positive
reaction.

> So far, you've gotten the "we do appreciate the feedback" and "thank
you for 
> your past patronage" out of Mr. Balolia. I don't imagine you're vain
enough
to 
> need the apology, or avaricious enough to really want some trinkets
for your 
> trouble.
Right on, ole Buddy!
> 
> So, that leaves him with what I consider the essence of your original
letter:

> "...please don't reply unless you want to talk about what you are
going to do

> about making bandsaws smarter rather than just cheaper." But, the
operative 
> words in that sentence are "talk about." 
> 
Right again!

> Grizzly has already "acted" in the sense that they shipped a product
that  
> needed more work to run right than Gary appears to have expected. We
could 
> postulate all day about what Grizzly would have done about the faulty
inserts, 
> miter gauges, shaft burrs, out of balance wheels, etc. But, the time
for 
> Grizzly to act has already passed.
>
Not so.  Almost nobody seems to see that my letter represented an
opportunity
for Grizzly.  Grizzly can always act in the future.  Has no one
considered
that the net represents a reservoir of intelligent, thoughtful
woodworkers
that market research firms charge corporations like Grizzly multibucks
to
survey.  Use your imagination, folks.
> 
> 
> - Bennett Leeds
> bennett@adobe.com
> 
> PS: Perhaps I am missing something: Gary implied in the side bar after
his 
> second letter that we might see "more responsive action" forthcoming
following 
> a deluge of letters. I wonder what action, beyond words, that could
be.
> 
> 
1. Description of what Grizzly will do about items I cited in bandsaws
delivered in future.

2. Become a member of rec.woodworking and provide helpful advice to
people
having Grizzly tools and problems therewith.

3. Watch what we say on rec.woodworking and do market research thereby.

4. Discuss in net forum the problems of doing business in Taiwan and the
reasons why Taiwan-built tools are the way they are.  Tell us what
Grizzly
does to improve the situation and how Grizzly goes about getting a new
tool into production or improving an old tool.

Surely I'm not the only one having these thoughts?
========================================================

posted on behalf of Gary Preskshot

-- 
ag900@cleveland.freenet.edu

Newsgroups: rec.woodworking