From: hogan@csl.sri.com (Emmett Hogan)
Newsgroups: misc.jobs.resumes
Subject: Technical Writer
Date: 8 Oct 92 11:12:36
Organization: Computer Science Lab, SRI International, Menlo Park, CA.
Distribution: ba
NNTP-Posting-Host: mothra.csl.sri.com


[ I am posting this for a friend, but I can forward any responses
  on to her. ]

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1342 Marlin Avenue
Foster City, CA 94404
(415) 341-4435



Dear Sir/Madam:

I am interested in a position as technical writer developing end user
documentation.

I am currently a technical writer for Computer Sciences Corporation (CSC).  I
am assigned to the United States Postal Service contract at the Postal Service
Data Center in San Mateo.  My present duties include writing and editing system
documentation, techincal guides, and various support documentation.  I am
responsible for the development of the Address Management System User's Manual.
I have experience with mainframe, PC, and Macintosh.  While I work closely with
programmers and analysts, I can see projects through independently.

My resume shows that I have strong writing and editing skills.  I believe I
have a great deal to contribute to your company given my technical knowledge,
interpersonal skills, and writing experience.  I am a hard working individual
who can meet tight deadlines.  I would welcome the opportunity to talk with you
to discuss my qualifications in detail.  You may contact me at home
(415-341-4435) or at work (415-377-5073).


Sincerely,

Brenda A. Waterloo
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Brenda A. Waterloo                               Home: (415) 341-4435
1342 Marlin Avenue                               Work: (415) 377-5073
Foster City, CA 94404




OBJECTIVE:  A position as a technical writer developing end user documentation.


EXPERIENCE:

      WRITING/EDITING

      -  Developed the United States Postal Service (USPS) Address Management
         System (AMS) User's Manual.
      -  Edited design statements for USPS AMS project.
      -  Documented program specifications for USPS AMS project.
      -  Updated USPS technical guides describing products and services.
      -  Wrote reference guide on AMS data base elements for USPS.
      -  Wrote, edited, and maintained safety compliance reports.
      -  Wrote guide on credit procedures for regional credit office.
      -  Wrote and edited newscopy for local television newscast.

      COMMUNICATIONS

      -  Developed client visitation program which increased international 
	 business.
      -  Interviewed technical staff/clients to obtain information.
      -  Researched and verified technical information.
      -  Customer service support in regional credit office.

      MANAGEMENT/ADMINISTRATIVE

      -  Associate Team Leader supervising 8 technical writers.
      -  Section Coordinator of Safety Standards Review Program.
      -  Handled investigations evaluating electrical products for safety.
      -  Trained personnel on company and department procedures as a retail 
	 manager and technical writer.
      -  Maintained weekly sales and merchandise reports as a supervisor.
      -  Trained personnel on account application procedures for credit 
	 department.
      -  Managed Major Purchase Account processing for regional credit office.
      -  Supervised sales staff in retail management positions.


HARDWARE:  IBM 3270, IBM PC, Macintosh


SOFTWARE:  WordPerfect 5.1, Microsoft Word for Windows, Windows 3.1, 
	   Wordstar 5.0, PageMaker 3.0, ABC Flowcharter, OmniPage, 
	   TSO/ISPF, SPF/2 2.0.


LANGUAGES:  Understanding of JCL, Microsoft QuickC, Turbo Pascal


OPERATING SYSTEMS:  Understanding of DOS, UNIX, OS/MVS
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Brenda A. Waterloo                                     Home: (415) 341-4435
Page 2                                                 Work: (415) 377-5073




EMPLOYMENT:

   Technical Writer
     Computer Sciences Corporation, Applied Technology Division, San Mateo, CA,
     (3/91-present).  Postal Data Center contract. Assigned to the Address
     Management System (AMS) project to document AMS User's Manual, technical
     guides, and various support documentation.  Received Employee of the
     Quarter, Spring 1992.  Nominated Employee of the Quarter, Winter 1991

   Technical Writer
     Underwriters Laboratories (UL), Engineering Department, Santa Clara, CA,
     (3/88-2/91).  Documented and maintained safety compliance reports.  Wrote
     and maintained correspondence between UL and clients.  Company liason
     between Far East clients and Santa Clara division.  Received Engineering
     Department Award, 1989

   Customer Service Support
     Nordstrom, Northern California Credit Office, Newark, CA, (10/85-12/87).
     Worked in sales and transferred to pilot credit office. Managed Major
     Purchase Account processing.  Gained experience in New Accounts,
     Customer Service, and Credit Authorization departments.  Wrote guide on
     credit procedures for new accounts.  Heavy phone contact with customers,
     branch stores, and businesses.  Duties also included typing, data entry,
     and bill processing. 
     Received Employee of the Month award, January 1987.
     Received Customer Service Allstar award, 1986

     Selling Supervisor
        Emporium-Capwell, Almaden Valley branch, San Jose, CA, (6/85-10/85).

     Production Assistant
        KICU-TV36, "The News at Noon," San Jose, CA, (4/84-8/84).   

     Service Manager
        Macy's California, Oakridge branch, San Jose, CA, (8/80-4/84).  

AFFILIATIONS:

         Society for Technical Communication
         National Association for Female Executives

EDUCATION:

         Information Systems Certificate, candidate 1994
         UC Berkeley Extension, Berkeley, California

         Technical Writing Certificate, March 1991
         De Anza College, Cupertino, California

         B.A. degree in Journalism, Minor degree in Political Science, May 1985
         San Jose State University, San Jose, California

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Emmett Hogan              Computer Science Lab, SRI International
Inet: Emmett_Hogan@csl.sri.com
UUCP: {ames, decwrl, pyramid, sun}!fernwood!hercules!Emmett_Hogan
USMAIL: EL231, 333 Ravenswood Ave, Menlo Park, CA  94025
PacBell: (415)859-3232 (voice), (415)859-2844 (fax)
ICBM: 37d 27' 14" North, 122d 10' 52" West
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