2_use_case_name: Global Business Navigator Chatbot
3_agency: Department of Commerce
3_abr: DOC
4_bureau: ITA - International Trade Administration
8_topic_area: Diplomacy & Trade
10_commercial_ai: Searching for information using AI.
11_purpose_benefits: ITA’s Global Business Navigator ChatbotBeta uses artificial intelligence (AI) to answer your questions on the exporting process and the resources available for exporters.
12_outputs: Deliver concise, accurate responses to frequently asked export questions
Guide users to relevant resources within Export Solutions content
Refer more complex inquiries to trade specialists for personalized support
Provide multilingual assistance, broadening accessibility to diverse user groups
16_dev_stage: Implementation and Assessment
17_impact_type: Neither
18_date_initiated: 2/2/2024
19_date_acq_dev_began: 4/18/2024
22_dev_method: Developed with both contracting and in-house resources.
23_contract_piids: 1331L524A13ES0005 (MS EA)
1331L523P13500087 (Data Svsc)
1331L524P13500090 (AI COE)
24_hisp_support: Yes
25_hisp_name: International Trade Administration - DOC
26_public_service: Service details are forthcoming
27_public_info: Yes
28_iqa_compliance: The GBN Chatbot is restricted from referencing any content from the internet or outside of the approx. 160 pages of authoritative content created by ITA tradecraft experts on trade.gov (and as published on trade.gov/export-solutions).
29_contains_pii: No
30_saop_review: Yes
31_data_catalog: No
33_agency_data: In formulating responses to user queries, GBN is restricted to referencing only the approx. 160 pages of web content in the trade.gov/export-solutions section of trade.gov.
To fine tune the chatbot, ITA will explore using temporarily retained AI responses to customer questions, in order to evaluate the chatbot's performance.

34_data_docs: Documentation is widely available: Documentation is not only complete, but is widely accessible within the agency, and has an owner and a regular update cadence.
35_demo_features: Other
35_question_type: Does not use any demographic variables.
37_custom_code: Yes
38_code_access: Yes – agency has access to source code, but it is not public.
40_has_ato: Yes
41_system_name: Microsoft Azure 
42_dev_tools_wait: Less than 6 months
43_infra_provisioned: Yes
45_compute_request: Yes
47_timely_resources: Yes
49_existing_reuse: Use of existing data platforms: This use case is being developed on existing enterprise data and analytics platforms within the agency rather than procuring additional platforms or SaaS to operate.
50_internal_review: Limited documentation for review: Some information regarding the model’s performance on specific benchmarks are available or have been shared with specific stakeholders within the agency.
51_extension_request: No – Agency did not request an extension for this use case.
52_impact_assessment: No
53_real_world_testing: Performance evaluation in operational environment: The AI use case has been tested in an operational environment before being fully implemented as a solution, or has been tested in simulated or controlled environment using operational or synthetic data.
54_key_risks: Key risks for using the AI chatbot on Trade.gov include data privacy and security, accuracy and reliability, and compliance with legal and regulatory standards. They were identified through project scoping, stakeholder consultations, and legal assessments. Mitigations involve strict cybersecurity protocols, continuous testing, and adherence to legal regulations.
55_independent_eval: Yes – by the CAIO
56_monitor_postdeploy: Automated and Regularly Scheduled Updates: Some aspects of the plan to monitor the AI system post-deployment are automated including re-training of models after detecting drift; however, data science teams are still significantly involved in the monitoring and re-deployment process.
57_autonomous_impact: No - Some individual decisions or actions require direct human oversight.
59_ai_notice: Online - in the terms or instructions for the service.
61_adverse_impact: No
62_disparity_mitigation: The agency has ongoing monitoring and regular audits are performed to identify and address any emerging biases, ensuring equitable service for all users.
63_stakeholder_consult: Other
63_question_type: This feedback was incorporated during beta testing to refine the chatbot. Continuous monitoring ensures the chatbot meets the needs of all users.
65_appeal_process: Yes
67_opt_out: Other
67_question_type: If they ask to speak to a person, they will receive the following answer: "To speak to someone, first find your local office and the contact information (name, phone number, and email address) for one of our experienced trade professionals. Whether you're looking to make your first export sale or expand to additional markets, we offer the expertise you need to connect with lucrative opportunities and increase your bottom line. Understand Local Resources and Assistance."

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