2_use_case_name: Pension Optimization Initiative (POI)
3_agency: Department of Veterans Affairs
3_abr: VA
4_bureau: VBA: Veterans Benefits Administration
8_topic_area: Government Services (includes Benefits and Service Delivery)
10_commercial_ai: None of the above.
11_purpose_benefits: VBA’s POI is a transformative effort that seeks a Managed Services Provider (MSP) to convert an existing manual business process into automated processing of Pension and Survivor claims. The goal is to have 75% of claims completed by automation with claims processing quality that is equivalent to, or greater than, existing manual processes. 
12_outputs: The following is high-level scenarios describe the inputs --->automated processes--->outputs:  Scenario A:  Claimant submits application for benefits via handwritten, typed, or VA.gov submission  --->  POI automation extracts data from forms and other documents submitted with application  --->  extracted data and existing Veteran/Beneficiary file data is processed in accordance with business rules to determine outcome of claim  --->  outputs are:  -updated Veteran/Beneficiary files, -completed Pension-related claim actions to include stop and start of awards (delivery of benefits), and -Notification Letters to Claimants.  Scenario B:  same as above, except, claim is established via computer matching agreement with other Government agencies (e.g. Social Security Administration) or other VBA-internal process rather than actually receiving an application from a claimant.
16_dev_stage: Operation and Maintenance
17_impact_type: Rights-Impacting

18_date_initiated: 4/1/2021
19_date_acq_dev_began: 9/12/2022
20_date_implemented: 1/27/2023
23_contract_piids: 36C10E19D0018, 36C10D22N0008
24_hisp_support: Yes
25_hisp_name: Veterans Benefits Administration
27_public_info: No
28_iqa_compliance: Not applicable.
29_contains_pii: Yes
30_saop_review: Yes
31_data_catalog: Other
31_question_type: Not sure.
33_agency_data: Not sure.
34_data_docs: Documentation has been partially completed: Some documentation exists (detailing the composition and any statistical bias or measurement skew for training and evaluation purposes), but documentation took place within this use case’s development.
35_demo_features: Other
35_question_type: Not sure.
37_custom_code: Yes
38_code_access: Yes – agency has access to source code, but it is not public.
40_has_ato: Yes
41_system_name: VBA Automation Platform, VASI ID #2522
42_dev_tools_wait: Less than 6 months
43_infra_provisioned: Other
43_question_type: Not sure.
45_compute_request: Other
45_question_type: Not sure.
47_timely_resources: Other
47_question_type: Not sure.
49_existing_reuse: Re-use production level code from a different use-case: This use case re-uses production level code and/or internally developed code libraries for model development from existing AI systems or repositories inside the agency.
50_internal_review: No documentation is available: No documentation detailing model performance metrics, model architecture, features and intended use of the models have been created or are currently accessible to other data science teams within the agency.
51_extension_request: Yes – Agency requested an extension for this use case.