2_use_case_name: VA TryOpenAI
3_agency: Department of Veterans Affairs
3_abr: VA
4_bureau: OIT: Office of Information & Technology
8_topic_area: Mission-Enabling (internal agency support)
10_commercial_ai: None of the above.
11_purpose_benefits: TryOpenAI aims to improve VA employee efficiency and satisfaction. TryOpenAI can be used complete basic administrative tasks like drafting emails and communications, summarizing long text, and draft template project plans (among other similar uses). 
12_outputs: Tasks pilot users use TryOpenAI for    Writing Enhancement and Communication Support:  - Drafting and editing professional emails, letters of recommendation, and narrative write-ups.  - Generating and refining performance appraisals, award write-ups, and administrative correspondence.  - Summarizing large documents including meeting transcripts and project reports for email announcements    Administrative Task Automation:  - Streamlining the creation of meeting minutes to improve efficiency in documentation workflows.  - Automating responses for customer service inquiries or generating template-based outputs for routine tasks.  - Organizing thoughts and prioritizing information to aid in decision-making    Creative and Technical Problem Solving:  - Brainstorming ideas for project development and strategy formulation.  - Assisting with technical problems such as understanding PowerShell scripting or SQL configuration settings.  - Designing website layouts, drafting emails with complex content, and conceptualizing Power apps    Research Aid and Learning Tool:  - Gathering information on specific subjects like VA public information or medical guidelines.  - Finding synonyms or generating ideas for naming conventions in research contexts.  - Seeking deep insights into subject matter for personal knowledge enhancement or educational purposes    Amongst other similar tasks
16_dev_stage: Implementation and Assessment
17_impact_type: Neither
18_date_initiated: 9/1/2023
19_date_acq_dev_began: 10/1/2023
20_date_implemented: 11/1/2023
22_dev_method: Developed with contracting resources.
23_contract_piids: 47QTCA22D003G, 36C10B22F0089
24_hisp_support: No
27_public_info: No
29_contains_pii: Yes
30_saop_review: Yes
31_data_catalog: No
34_data_docs: Documentation has been partially completed: Some documentation exists (detailing the composition and any statistical bias or measurement skew for training and evaluation purposes), but documentation took place within this use case’s development.
37_custom_code: Yes
38_code_access: Yes – agency has access to source code, but it is not public.
40_has_ato: Yes
41_system_name: TryOpenAI
42_dev_tools_wait: Less than 6 months
43_infra_provisioned: Yes
45_compute_request: Other
45_question_type: We do not require computing resources for model training and development in this case. We DO require computing resources for model usage, though
47_timely_resources: Yes
49_existing_reuse: Use of existing data platforms: This use case is being developed on existing enterprise data and analytics platforms within the agency rather than procuring additional platforms or SaaS to operate.
50_internal_review: Limited documentation for review: Some information regarding the model’s performance on specific benchmarks are available or have been shared with specific stakeholders within the agency.