2_use_case_name: NCMMS AI Chatbot
3_agency: General Services Administration
3_abr: GSA
4_bureau: PBS, GSA IT (IC)
8_topic_area: Other
8_question_type: Tech support for NCMMS users
10_commercial_ai: None of the above.
11_purpose_benefits: Provide inline tech support for NCMMS / IBM Maximo via a  chatbot.  

This is an off-the-shelf product that provides natural language driven, contextual help using Maximo.
12_outputs: Chatbot responses to users questions about how to use NCMMS / Maximo, based on NCMMS training and support documents, videos, etc.
16_dev_stage: Acquisition and/or Development
17_impact_type: Neither
19_date_acq_dev_began: 7/1/2024
20_date_implemented: TODO
22_dev_method: Developed with contracting resources.
23_contract_piids: 47QFWA24F0012
24_hisp_support: No
25_hisp_name: Public Experience Portfolio – GSA 
26_public_service: Enable increased self-service through an expansion of digital costumer service tools
27_public_info: No
29_contains_pii: No
30_saop_review: No
31_data_catalog: Other
31_question_type: We will train the system using our NCMMS program's training and  support documents
33_agency_data: We will train the system using our NCMMS program's training and  support documents
34_data_docs: Documentation is complete: Documentation exists regarding the maintenance, composition, quality, and intended use of the training and evaluation data, as well as any statistical bias across model features and protected groups. 
37_custom_code: No
38_code_access: No – agency does not have access to source code.
40_has_ato: No
41_system_name: OMNI Maximo Assistant.

NCMMS is GSA's program name for IBM Maximo.

OMNI is TRM's product name for their AI-enhanced inline help tool for Maximo
42_dev_tools_wait: Less than 6 months
43_infra_provisioned: Yes
45_compute_request: Yes
47_timely_resources: Yes
49_existing_reuse: Use of existing data platforms: This use case is being developed on existing enterprise data and analytics platforms within the agency rather than procuring additional platforms or SaaS to operate.
50_internal_review: No documentation is available: No documentation detailing model performance metrics, model architecture, features and intended use of the models have been created or are currently accessible to other data science teams within the agency.
51_extension_request: No – Agency did not request an extension for this use case.
52_impact_assessment: No
53_real_world_testing: Benchmark evaluation: Testing of the AI model has involved the use of benchmarks (either publicly available or internally created) to estimate performance in real-world settings, but has not been tested in an operational environment. 
55_independent_eval: Planned or in-progress
56_monitor_postdeploy: No monitoring protocols have been established: Necessary infrastructure needed to perform monitoring of AI systems in production is not available and/or a plan to monitor models has not yet been established.
57_autonomous_impact: No - Some individual decisions or actions require direct human oversight.
59_ai_notice: Online - in the terms or instructions for the service.
61_adverse_impact: No
62_disparity_mitigation: N/A.  It's an inline tech support tool for NCMMS / IBM Maximo
63_stakeholder_consult: Post-transaction customer feedback collections
65_appeal_process: Yes
67_opt_out: Yes