Accessible Canada Regulations — 6
must, if this non-conformity imposes barriers on users or potential users of the web page, ensure that other reasonable measures to remove those barriers are taken, including the establishment of alternative means for accessing the key information that is provided on the web page or for performing the tasks associated with the web page. Exceptions to alternative measures (3) Subsection (2) does not apply in respect of any maps, mapping services or technical drawings or images on the web page. Exceptions — certain content (4) This section does not apply in respect of heritage content or user-generated content. Accessibility statement 19.6 (1) A federal public sector entity must publish an accessibility statement no later than the day on which any obligation under this Part first applies to it and then once every 12 months. Requirements (2) The accessibility statement must meet the following requirements: (a) it must be written in simple, clear and concise language; (b) it must indicate the date on which it is published; (c) it must provide the entity’s contact information in relation to accessibility matters, including at least two of the following: (i) an email address, (ii) a telephone number, (iii) a mailing address; (d) it must include an acknowledgement of the entity’s obligations under this Part; (e) it must describe the accessibility features of the web pages to which it relates; (f) it must provide an overview of any instances in which an obligation to conform to the ICT Standard is not being met; (g) if any instances referred to in paragraph (f) are the result of conformity with the ICT Standard not being feasible and the non-conformity imposes barriers on users or potential users of the web page, it must describe the other measures that have been taken, if required, to remove those barriers, including the alternative means that have been established for accessing information or performing tasks; (h) it must describe the entity’s plans and timelines for addressing gaps in its conformity with the ICT Standard; and (i) it must be accessible from a prominent location on each web page to which it relates. Retention (3) The entity must retain an electronic copy of the accessibility statement until the fourth anniversary of the day on which it is published. Conformity assessment — retention 19.7 A regulated entity that conducts or obtains a conformity assessment against the ICT Standard in respect of any web page in relation to which the entity has obligations under this Part must retain an electronic copy of the report produced in relation to the assessment, including any gap analysis, until the fourth anniversary of the day on which the assessment is completed. Training 19.8 (1) Each of the following regulated entities must ensure that each of its employees who are involved in the development, maintenance or procurement of information and communication technologies has received training on accessibility fundamentals in relation to those technologies, including refresher training at least once every three years: (a) a federal public sector entity other than a transportation service provider to which Part 1 of the Accessible Transportation for Persons with Disabilities Regulations does not apply; and (b) a regulated entity described in paragraph 7(1)(e) of the Act, other than a transportation service provider to which Part 1 of the Accessible Transportation for Persons with Disabilities Regulations does not apply, that had an average of 100 or more employees during the preceding three-year period. Record (2) The regulated entity must retain an electronic record of all training provided under this section until the fourth anniversary of the day on which the training is provided. Alternatives to ICT Standard 19.9 Any requirement under this Part to conform to the ICT Standard may be satisfied by instead conforming to (a) any version of the European Telecommunications Standards Institute (ETSI) standard EN 301 549, Accessibility