Official Languages (Communications with and Services to the Public) Regulations — 5
5 (1) For the purposes of paragraph 22(b) of the Act, there is significant demand for communications with and services from an office or facility of a federal institution in both official languages where (a) the office or facility is located in a CMA that has at least 5,000 persons of the English or French linguistic minority population and is the only office or facility of the institution in the CMA that provides a certain service; (b) the office or facility is located in a CMA that has at least 5,000 persons of the English or French linguistic minority population, the office or facility is one of two or more offices or facilities of the institution in the CMA that provide the same services and those services are not available in both official languages at a proportion of those offices or facilities that is at least equal to the proportion of that population in the CMA to the total population in the CMA or, if the number representing that proportion of offices is equal to less than one, at at least one of those offices or facilities, the choice of which depends on (i) the distribution of the English or French linguistic minority population within the CMA, (ii) the mandate of the offices or facilities that provide those services, their clientele and their location within the CMA, and (iii) the advice received after consultation with the English or French linguistic minority population that is served by those offices or facilities; (c) the office or facility is located in a CMA that has a population of at least 1,000,000 persons, the office or facility is one of two or more offices or facilities of the institution in the CMA that provide any of the services referred to in subparagraphs (f)(i) to (viii) and those services are not available in both official languages at a number of offices or facilities equal to one plus a proportion of those offices or facilities that is at least equal to the proportion of the English or French linguistic minority population in the CMA, the choice of which offices or facilities depends on (i) the distribution of the English or French linguistic minority population within the CMA, (ii) the mandate of the offices or facilities that provide those services, their clientele and their location within the CMA, and (iii) the advice received after consultation with the English or French linguistic minority population that is served by those offices or facilities; (d) the office or facility is located in a CMA that has fewer than 5,000 persons of the English or French linguistic minority population and does not provide any of the services referred to in subparagraphs (f)(i) to (viii), and at that office or facility during a year at least 5% of the demand from the public for services is in the official language of that population; (d.1) the office or facility is located in a CMA that has fewer than 5,000 persons of the English or French linguistic minority population and the service area of the office or facility has at least one minority language primary or secondary public educational facility; (e) the office or facility is located in a CMA that has fewer than 5,000 persons of the English or French linguistic minority population and the service area of the office or facility has at least 5,000 persons of the linguistic minority population; (f) the office or facility is located in a CMA that has fewer than 5,000 persons of the English or French linguistic minority population and is the only office or facility of the institution in the CMA that provides (i) services of a Service Canada Centre of the Department of Employment and Social Development, (ii) services of a passport point of service, (iii) services of a post office, (iv) services of an office of the Business Development Bank of Canada, (v) services of an office of the Canada Revenue Agency, (vi) services of an office of the Department of Canadian Heritage, (vii) services of an office of the Public Service Commission, or (viii) services of a region