GhulamShabbirKhan/BankFAQs-Phi4 huggingface dataset:
Q: What are the cut-off timings for the Investment Services Account
A: Cut-off time for same day NAV is 1400 hours i.e. 2.00 p.m. (Indian Standard Time). All instructions received on transaction day before the cut-off time will be eligible for same day's NAV (except Saturdays, Sundays and Holidays). For transactions received post cut-off time, NAV applicable will be as on next working day. In case of Liquid Scheme, NAV is being computed as mentioned below: Cut-off time for Historic NAV is 1230 hours i.e. 12.30 p.m. (Indian Standard Time). All instructions received on transaction day before the cut-off time will be eligible for Historic NAV (except Saturdays, Sundays and Holidays). Cut-off time for same day NAV is 1400 hours i.e. 2.00 p.m. (Indian Standard Time). All instructions received on transaction day after 12.30pm and before the cut-off time ie 2.00pm will be eligible for same day's NAV (except Friday ,Saturdays, Sundays and Holidays). In case of Liquid Scheme transactions done after 1400 hours i.e. 2.00 p.m. (Indian Standard Time) cut-off on Thursday but prior to 1230 hours i.e. 12.30 p.m. (Indian Standard Time) cut-off of time of Friday, the NAV for Thursday would be applicable . In case of Liquid Scheme transactions done after 1230 hours i.e. 12.30 p.m. (Indian Standard Time) on friday but prior to 1400 hours i.e. 2.00 p.m. (Indian Standard Time) cut-off of time of Friday, the NAV for Sunday would be applicable as per AMC rules for NAV applicability (NAV for next business day - 1 day will be applicable). In case of Liquid Scheme transactions done after 1400 hours i.e. 2.00 p.m. (Indian Standard Time) cut-off on Friday or transactions done on any holiday, Saturday or Sunday, the applicable NAV will be of the next declared NAV from AMC end. In case of Liquid Scheme transactions done after 1230 hours i.e. 12.30 p.m. (Indian Standard Time) on a day prior to a non working day, the applicable NAV will be of the holiday. (In case of consequent holidays the last holiday NAV is taken as the Holiday NAV). We agree and acknowledge that any instruction given or purported to be given by me/us before the cut off time as may be intimated by HDFC Bank to me/us from time to time, will be processed on the same day. Any instructions received after the prescribed cut off time will be processed on the next working day. We acknowledge that any transaction request falling due on a holiday will be processed on the next business day and the respective NAV will be applicable as per the Mutual Fund's offer document. View more
Q: What is the initial deposit amount required to open a Max Current account
A: You need an initial deposit of Rs. 5,00,000 to open a Max Current account.
Q: If I hotlist my card, will I get deregister from the Times points program
A: No, your Times Points account will remain active and you can keep using www.timespoint.com as earlier.
Q: How will the online store know that I have Verified by Visa/ MasterCard SecureCode
A: The participating online stores will automatically recognize your Visa card number if you have registered it for Verified by Visa and a pop-up will be shown asking for your Verified by Visa password.
Q: Can I use the card to pay in any currency
A: Yes, the card is accepted for payment in any currency apart from those loaded on the card. No cross currency conversion charges will be applicable while processing such transactions. - Exchange rate used will be the MasterCard wholesale exchange rate prevailing at the time of the transaction. - Exchange rate used will be the Midrate prevailing at the time of the transaction.
Q: How can I change the default Bank Account that is linked to my HDFC Bank Online Mutual Funds Account
A: We understand that you wish to change the Bank Account linked to your Online Mutual Funds Account (Applicable where you want to continue with the Online Mutual Funds Account but want to close only the linked Bank Account) For this, you must provide an alternate Bank Account number under the same Customer ID (First Holder) with which you are registered for online Mutual Funds. Once the change of the Bank Account is effected, the Online Mutual Fund Account will be de-linked from the old bank account and it will be closed. Please note that both the options require a written request in the attached format. Please submit the form duly filled at your account branch.
Q: What security do I need to provide to obtain a Business loan
A: To obtain the loan, there is absolutely no need to provide any security or collateral.
Q: Can I issue Cheque for loading of ForexPlus Platinum Card
A: Customer can load ForexPlus Platinum card by issuance of cheque against the amount to be loaded. However, cards will be loaded post realisation of the cheque deposited by the customer. The exchange rate applicable will be for the day on which funds are realized and card is activated
Q: Is it necessary to open Apex Current Account in each location where my company has an office
A: No. With a Apex Current Account, you enjoy the advantage of a single account with multi-location banking.
Q: What is the premium frequency available under policy
A: Only annual mode is allowed under the plan.
Q: What if certain RD installments are not paid
A: If six consecutive installments are unpaid, the Bank reserves the right to close the RD account. The interest rate applicable on such closed accounts will be as per the premature withdrawal policy of the Bank.
Q: Are all IVR based calls free
A: Yes, all IVR based PhoneBanking services are available free of cost. However agent assisted calls will be charged.
Q: How can I request for Physical Statement/s
A: Statements for the period of 2 years can be downloaded through NetBanking. We request you to follow the steps mentioned below to request for a statement of your Account. Step 1) Log in to Net Banking Steps 2) On the left hand pane under ‘Request’ option select ‘Account Statement’ Step 3) Select the Account number and Period for which the statement is required Step 4) Click on ‘Continue’ and ‘Confirm’ The account statement will be delivered to your address within 4 working day Alternatively you may request for a statement of your account through HDFC Bank PhoneBanking HDFC Bank ATM Any HDFC Bank Branch Charges applicable per duplicate Statement if requested through Branch Rs.100 Phone banking (Non-IVR) & ATM Rs.50 Net banking, Phone banking (IVR), & Mobile banking Rs.30 Email Nil As per the Finance Bill 2009, all fees and charges mentioned above will attract Service Tax @ 10% and Education Cess @ 3% of the service tax amount effective 24th February 2009. If you wish to know more about Account Statements or want to know its status if requested, please call up PhoneBanking or write to us with full details viz. date of request, mode of request and period of request. View more
Q: How do I claim Personal Accident Death Cover for Gold Debit Card
A: Nominees and legal heirs should visit their nearest HDFC Bank branch. We will help with the documents required, and, when these are complete, we will liaise with the relevant insurance company to resolve the claim. This is a special service for our EasyShop Gold Debit Card holders. Remember to provide us with all documents within one month of death.
Q: Will a policyholder's premium increase in the next year if he makes a claim in the current year
A: No, the premium will not increase as premiums are guaranteed or fixed for a period of three years from the date of inception of the policy.
Q: From where can I get today’s price of Mudra Pure Gold Bars
A: The card rates for HDFC Bank Mudra Pure Gold Bars are available on the HDFC Bank website home page in the ‘today’s rates’ section. Please note that these prices are subject to change as per the market price. Hence please confirm the price and the branch name before making a purchase.
Q: Can the value of the card be topped up
A: Yes, your ForexPlus Platinum Card can be reloaded multiple times in future till the card gets expired: You can authorize the Bank to debit your HDFC Bank account by giving an HDFC Bank cheque or make payment using a local cheque drawn on HDFC Bank and reload the card for desired value. Reload requests can be made by any authorized person on your behalf. The person authorised by you for the same will need to come to bank branch and will need to provide the necessary documents to the bank to carry out reload. On receipt of the application form and the funds, your card will get reloaded for the desired amount. HDFC Bank customers can also place a request to reload the card through HDFC Bank PhoneBanking services. Incase the Card is issued by your corporate/employer, reload requests received through them will be acted upon by HDFC Bank.
Q: Can I take a loan on these bonds
A: No, you cannot take a loan on these bonds.
Q: How will HDFC decide my home loan eligibility
A: HDFC assess the customer's repayment capacity based on income, age, qualifications, number of dependants, spouse's income, assets, liabilities, stability and continuity of occupation, and savings history.
Q: Who can open a Securities Trading account with HDFC securities
A: Any Indian resident/Non-resident individual (not US-based) or Indian corporate can register with HDFC Securities Ltd. to trade in securities. Currently, overseas corporate bodies (OCBs) cannot open an account with HDFC Securities. To become a registered user of HDFC Securities, you will have to first open a Savings/Current account and Demat account with HDFC Bank.
Q: What is the maximum value for which the Card can be used
A: There is no limit imposed on the usage of ForexPlus Chip Card. Customer's can withdraw/utilise any amount, upto the value loaded on ForexPlus Chip card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.
Q: Is travel insurance mandatory
A: Travel Insurance is not mandatory in India. However, it is mandatory in the UK and others countries including Austria, Greece, Portugal, Spain, France, Germany, Belgium, Luxembourg and the Netherlands. However, for a safe and peaceful trip, we recommend that you have a travel insurance policy no matter which country you are travelling to.
Q: What is the new policy with regards to PAN to book fixed deposit with our bank
A: Where the total value of Fixed deposit per customer id <= 50,000( including the new FD being booked ) No pan , & no form 60 Where the total value of fixed deposit per customer id > 50,000( including the new FD being booked) PAN required mandatorily
Q: What transactions are included as a part of the Free Anywhere Transactions limit for a month
A: The following transactions comprise part of the Free Anywhere Transaction limit: Cheque deposited into the account in other cities (in local clearing) Inter-city Payable-at-Par cheque issuance.
Q: How do I top-up the value of my card when I am abroad
A: ForexPlus card can also be loaded on your behalf by someone authorized by you. Authorised person has to visit HDFC Bank branch with the necessary documents and funds. We’ll take care of the rest.
Q: Can transactions be done at any HDFC Bank branches
A: Yes. You can transact at any HDFC Bank across the country. Charges as mentioned in the Fees and charges section will apply.
Q: Are there any transaction limits for Imperia Platinum Chip Debit Card
A: Depending on the balance in your account, it is possible to withdraw up to Rs. 1 lakh at the ATM daily, and spend Rs 2.75 lakhs daily. These limits have been set for your card security.
Q: What are the different weights Mudra Pure Gold Bars are available in
A: Mudra Pure Gold bars are available in 5g, 8g, 10g, 20g 50g and 100g denominations.
Q: Will I be able to Transfer money to Food plus card from my account or from any other account
A: Food Plus card is a corporate card, any instruction with regards to load / reload and BT in the card can be done only on the basis of Corporate Instructions to the Bank. Individual Cardholder requests cannot be Processed.
Q: What are the benefits of a health card
A: A health card mentions the contact details and contact numbers of the TPA. In case of a medical emergency, you can call these numbers for queries, clarifications or to seek any kind of assistance. Moreover, you need to display your health card at the time of admission into the hospital.
Q: Can I use the Card to pay in any currency
A: Yes the Card can be used to pay in any currency apart from those loaded in the Card. The Card itself converts the balance in the currency wallets to the currency of transaction. Currency conversion charges will be applicable.
Q: How can I make a request to foreclose my Loan Against Property account
A: Kindly submit a written request to your nearest Retail Loan Service Centre to close your account. Our customer service desk will provide you with the necessary assistance.
Q: What are the premium paying frequencies that are available under this policy
A: The premium payment frequencies under this plan are Annual, Half yearly, Quarterly and Monthly.
Q: Is it necessary to open Ultima Current Account in each location where my company has an office
A: No. With an Ultima Current Account, you enjoy the advantage of a single account with multi-location banking.
Q: Why should I buy HDFC Life Assured Pension Plan
A: One of the biggest challenges of planning for your retirement is to ensure that you have saved enough money during your working years that will take care of your expenses once you retire. Given the rising cost of living, increased life expectancy and inflation, it is always wise to invest in a Pension Plan. HDFC Life Assured Pension Plan can help you achieve your retirement goals by planning for it well in advance.
Q: What documents should I submit when I purchase the Regalia ForexPlus Card
A: HDFC Bank Savings / Current account holders need to just submit completed application form and copy of self-attested valid Passport (or any other documentation as mandated under prevalent LRS guidelines). If you don't have HDFC Bank Savings / Current account, you need to submit completed application form, copy of self-attested valid Passport and copy of self-attested Ticket or Visa (or any other documentation as mandated under prevalent LRS guidelines).
Q: Can I pay for the rent of a locker through my account
A: Yes, you can set a Standing Instruction in your Account to pay your annual locker rent.
Q: Can I opt for this plan if I have a pre existing Cancer
A: No, you are not eligible for the plan if you have pre existing Cancer.
Q: What is HDFC Life Capital Shield
A: HDFC Life Capital Shield is a non-par Unit Linked Plan. It is an investment-cum-insurance plan that offers the potential of better returns, by investing a part of your money in equity and the balance in debt, while also providing you with life cover. The allocation of your money to debt fund shall systematically increase over time to protect your capital.
Q: Can I access my account by telephone to conduct routine daily transactions
A: Yes you can. You can use PhoneBanking to perform the following operations: Access your account details Request account statements Make Fixed Deposit related queries Inquire about interest and FX rates Request a cash delivery or pick-up Order a new cheque book
Q: How do I become eligible for an HDFC Bank Institutional Current Account
A: To become eligible for an HDFC Bank Institutional Current Account you belong to one of the eligibility criteria mentioned above.
Q: Can I use the DCC/ MCC option at the time of transaction
A: Whenever ISIC ForexPlus cardholder opts for DCC/MCC option on DCC/MCC enabled POS/ATM terminals, his/her transaction passes through cross currency transactions twice. It is not advisable for a ISIC ForexPlus cardholder to opt for DCC/MCC while using ISIC ForexPlus Chip card for making payments. Please note that every cross currency transaction attracts currency conversion charges at applicable rates. Apart from this, the cardholder will also get penalised due to fluctuation in currency conversion rate.
Q: What are the call charges applicable if I use the Call ‘N Trade facility to trade in securities
A: The Call ‘N Trade facility is free of charge. You can place orders over the phone any number of times.
Q: What documents should I submit when I purchase the HDFC Bank ForexPlus Chip card
A: HDFC Bank Savings / Current account holders need to just submit completed application form, copy of ticket or the Visa and form A2 (or any other documentation as mandated under prevalant FEMA guidelines) If you don't have HDFC Bank Savings / Current account, you need to submit completed application form, copy of ticket or the Visa and form A2 (or any other Forex documentation as mandated under prevalant FEMA guidelines) as well as a Photocopy of your valid Passport.
Q: Is there moratorium/repayment holiday available (Education Loans For Indian Education)
A: Yes. A moratorium/repayment holiday is available for select courses.
Q: What products can I trade in using my trading account
A: You can trade in Equity & Derivatives, IPOs, NCDs and Infrastructure Bonds. Click here to know more.
Q: What is the maximum tenure to repay the Loans Against Rental Receivables
A: A Loan Against Rent Receivables can be sanctioned for a minimum tenure of 12 months and a maximum tenure of 108 months. This however depends on the balance lease period and other parameters.
Q: Do I get access to all the services offered under Smartup programme once I start banking with HDFC BANK
A: Access to some of the services will depend on the size of the banking relationship
Q: Why do I need a Children’s Plan
A: As a parent, your priority is your child’s future and being able to meet their dreams and aspirations. Providing a good education, establishing a professional career or even a modest wedding is becoming an expensive proposition with each passing year. Costs are increasing fast. Just imagine how much you will need when your young children tale these important steps in life in the future. With our Children’s Plans, you can start building regular savings today to help you secure your child’s immediate and future needs even when you are not around.
Q: What will be done with the post-dated cheques if I request to change the mode of repayment/account for my loan
A: Post Dated Cheques(PDCs)/Security Cheques submitted towards loan repayment that have not been encashed, will be defaced and retained by the Bank. In case, you wish to have your old Post Dated Cheques(PDCs)/ Security Cheques to be returned to you, kindly lodge a request at the Retail Loan Service Center or through PhoneBanking or write us an email at www.hdfcbank.com/services within 45 days from the date of application of change in repayment instructions. In case, we do not hear from you within the stipulated period, the defaced cheques will be destroyed.
Q: What documents are required to open a senior citizen Regular Fixed Deposit
A: While opening the account, the customer needs to provide proof of age establishing that he/she is a Senior Citizen. To accomplish this, either of the following can be submitted: Secondary School Leaving Certificate (10th Class) LIC Policy Voters Identity Card Pension Payment Order Birth Certificate issued by the competent authority Passport Defence ID Card / Govt ID Card (Provided they have the cardholder's photo, signature and date of birth) PSU Issued ID Cards Senior Citizen Cards issued by Indian Airlines / Indian Railways PAN Card View more
Q: What is a No Claim Bonus (NCB) under a Motor Insurance policy
A: It is a discount in the own damage premium payable when renewing your policy after a claim-free year. It is an incentive for driving carefully and avoiding accidents. The No Claim Bonus on all types of vehicles, and the discount is as follows: All Vehicles % discount on Own Damage premium No claim made or pending during the preceding full year of insurance 20% No claim made or pending during the preceding 2 consecutive years of insurance 25% No claim made or pending during the preceding 3 consecutive years of insurance 35% No claim made or pending during the preceding 4 consecutive years of insurance 45% No claim made or pending during the preceding 5 consecutive years of insurance 50%
Q: Will the loan be disbursed in favour of the Institute/college/university (Education Loans For Indian Education)
A: Yes. The tuition and hostel fees (if any) will be disbursed directly to the educational institute as per the schedule and structure of fees given by them.
Q: I have 30 years to my retirement. Why do I need to plan now
A: This is the best part of your life. You have time on your side. So you can act now and ensure a smooth retirement. Please remember that retirement is inevitable & early planning for retirement is really helpful. The earlier you start investing in your retirement, the bigger would be your retirement kitty, thanks to the power of compounding. You can actually build up a larger sum with a comparatively smaller investment if you start early. So please think about this and act now.
Q: How do Recurring Deposits work
A: A monthly deposit of a pre-fixed amount is made in the Recurring Deposit account. On maturity, you get back the amount you deposited, along with interest calculated at the rate applicable at the time of opening your account.
Q: What is the minimum balance that I need to maintain in a Max Current Account
A: You need to maintain an Average Quarterly Balance of Rs. 5,00,000 in your Max Current account.
Q: What if I forget my customer ID/ IPIN number
A: Your ID is available in your welcome letter or can be obtained from the branch. Your IPIN (NetBanking password) can be re-generated by downloading a 'Password Regeneration Request' from the HDFC bank website and submitting it to the branch. The new IPIN (NetBanking password) will be sent to you by post.
Q: Are there transaction limits for NRO Debit Card
A: Subject to the balance in your account, the daily limits are Rs. 25,000 at ATMs and Rs. 1.75 lacs at merchant locations in India. These limits have been set for the security of your card.
Q: Can I include my spouse in this the Accidental Protection Plan - Hospital Cash policy
A: Yes, you can include your spouse and up to 2 children in the policy.
Q: Can this Card be used in India
A: No, this Card cannot be used in India, Nepal and Bhutan.
Q: How Can I get my Times Points Debit Card
A: If you are an existing HDFC Bank account holder following are the process to get a Times Points Debit Card: 1. Please visit the nearest HDFC Bank branch and apply for Times Points Debit card 2. Please visit HDFC Bank NetBanking and Upgrade your existing card to Times Points Debit Card 3. Call Phone banking and put a request for new request for Times Points Debit Card(in case you do not have any debit card) or request for upgrade of your card to Times Point Debit card. In case you do not have existing account with HDFC bank then we would request you to visit nearest branch to open an account and request for Times Points Debit card.
Q: What documents should I submit when I purchase the HDFC Bank Multicurrency Platinum ForexPlus Chip card
A: HDFC Bank Savings / Current account holders need to just submit completed application form and copy of valid Passport (or any other documentation as mandated under prevalent LRS guidelines) If you don't have HDFC Bank Savings / Current account, you need to submit completed application form, copy of valid Passport and copy of Ticket or Visa (or any other documentation as mandated under prevalent LRS guidelines) .
Q: What is the difference between the Non-ASBA IPO process and the ASBA IPO process
A: In the Non-ASBA IPO process, the bid amount (application money) is debited from the bank account once the bid application is successfully placed with HDFC securities. Under the ASBA IPO process, the amount is not debited from your bank account until successful allotment. Until such allotment, the amount will remain blocked in your bank account.