GenAI4ELab/papercli-papers huggingface dataset:
Accurate Training of Web-based Question Answering Systems with Feedback from Ranked Users
Authors: Liang Wang; Ivano Lauriola; Alessandro Moschitti
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Recent work has shown that large-scale annotated datasets are essential for training state-of-the-art Question Answering (QA) models. Unfortunately, creating this data is expensive and requires a huge amount of annotation work. An alternative and cheaper source of supervision is given by feedback data collected from deployed QA systems. This data can be collected from tens of millions of user with no additional cost, for real-world QA services, e.g., Alexa, Google Home, and etc. The main drawback is the noise affecting feedback on individual examples. Recent literature on QA systems has shown the benefit of training models even with noisy feedback. However, these studies have multiple limitations: (i) they used uniform random noise to simulate feedback responses, which is typically an unrealistic approximation as noise follows specific patterns, depending on target examples and users; and (ii) they do not show how to aggregate feedback for improving training signals. In this paper, we first collect a large scale (16M) QA dataset with real feedback sampled from the QA traffic of a popular Virtual Assistant.Second, we use this data to develop two strategies for filtering unreliable users and thus de-noise feedback: (i) ranking users with an automatic classifier, and (ii) aggregating feedback over similar instances and comparing users between each other. Finally, we train QA models on our filtered feedback data, showing a significant improvement over the state of the art.
SPM: A Split-Parsing Method for Joint Multi-Intent Detection and Slot Filling
Authors: Sheng Jiang; Su Zhu; Ruisheng Cao; Qingliang Miao; Kai Yu
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: In a task-oriented dialogue system, joint intent detection and slot filling for multi-intent utterances become meaningful since users tend to query more. The current state-of-the-art studies choose to process multi-intent utterances through a single joint model of sequence labelling and multi-label classification, which cannot generalize to utterances with more intents than training samples. Meanwhile, it lacks the ability to assign slots to each corresponding intent. To overcome these problems, we propose a Split-Parsing Method (SPM) for joint multiple intent detection and slot filling, which is a two-stage method. It first splits an input sentence into multiple sub-sentences which contain a single-intent, and then a joint single intent detection and slot filling model is applied to parse each sub-sentence recurrently. Finally, we integrate the parsed results. The sub-sentence split task is also treated as a sequence labelling problem with only one entity-label, which can effectively generalize to a sentence with more intents unseen in the training set. Experimental results on three multi-intent datasets show that our method obtains substantial improvements over different baselines.
NAG-NER: a Unified Non-Autoregressive Generation Framework for Various NER Tasks
Authors: Xinpeng Zhang; Ming Tan; Jingfan Zhang; Wei Zhu
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Recently, the recognition of flat, nested, and discontinuous entities by a unified generative model framework has received increasing attention both in the research field and industry. However, the current generative NER methods force the entities to be generated in a predefined order, suffering from error propagation and inefficient decoding. In this work, we propose a unified non-autoregressive generation (NAG) framework for general NER tasks, referred to as NAG-NER. First, we propose to generate entities as a set instead of a sequence, avoiding error propagation. Second, we propose incorporating NAG in NER tasks for efficient decoding by treating each entity as a target sequence. Third, to enhance the generation performances of the NAG decoder, we employ the NAG encoder to detect potential entity mentions. Extensive experiments show that our NAG-NER model outperforms the state-of-the-art generative NER models on three benchmark NER datasets of different types and two of our proprietary NER tasks.\footnote{Code will be publicly available to the research community upon acceptance.}
Search Query Spell Correction with Weak Supervision in E-commerce
Authors: Vishal Kakkar; Chinmay Sharma; Madhura Pande; Surender Kumar
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Misspelled search queries in e-commerce can lead to empty or irrelevant products. Besides inadvertent typing mistakes, most spell mistakes occur because the user does not know the correct spelling, hence typing it as it is pronounced colloquially. This colloquial typing creates countless misspelling patterns for a single correct query. In this paper, we first systematically analyze and group different spell errors into error classes and then leverage the state-of-the-art Transformer model for contextual spell correction. We overcome the constraint of limited human labelled data by proposing novel synthetic data generation techniques for voluminous generation of training pairs needed by data hungry Transformers, without any human intervention. We further utilize weakly supervised data coupled with curriculum learning strategies to improve on tough spell mistakes without regressing on the easier ones. We show significant improvements from our model on human labeled data and online A/B experiments against multiple state-of-art models.
“Let’s not Quote out of Context”: Unified Vision-Language Pretraining for Context Assisted Image Captioning
Authors: Abisek Rajakumar Kalarani; Pushpak Bhattacharyya; Niyati Chhaya; Sumit Shekhar
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Well-formed context aware image captions and tags in enterprise content such as marketing material are critical to ensure their brand presence and content recall. Manual creation and updates to ensure the same is non trivial given the scale and the tedium towards this task. We propose a new unified Vision-Language (VL) model based on the One For All (OFA) model, with a focus on context-assisted image captioning where the caption is generated based on both the image and its context. Our approach aims to overcome the context-independent (image and text are treated independently) nature of the existing approaches. We exploit context by pretraining our model with datasets of three tasks- news image captioning where the news article is the context, contextual visual entailment, and keyword extraction from the context. The second pretraining task is a new VL task, and we construct and release two datasets for the task with 1.1M and 2.2K data instances. Our system achieves state-of-the-art results with an improvement of up to 8.34 CIDEr score on the benchmark news image captioning datasets. To the best of our knowledge, ours is the first effort at incorporating contextual information in pretraining the models for the VL tasks.
What, When, and How to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue
Authors: Deuksin Kwon; Sunwoo Lee; Ki Hyun Kim; Seojin Lee; Taeyoon Kim; Eric Davis
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approach involves weighted dataset blending, negative persona information augmentation methods, and the design of personalized conversation datasets to address the challenges of WWH in personalized, open-domain dialogue systems. Our work effectively balances dialogue fluency and tendency to ground, while also introducing a response-type label to improve the controllability and explainability of the grounded responses. The combination of these methods leads to more fluent conversations, as evidenced by subjective human evaluations as well as objective evaluations.
CUPID: Curriculum Learning Based Real-Time Prediction using Distillation
Authors: Arindam Bhattacharya; Ankith Ms; Ankit Gandhi; Vijay Huddar; Atul Saroop; Rahul Bhagat
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Relevance in E-commerce Product Search is crucial for providing customers with accurate results that match their query intent. With recent advancements in NLP and Deep Learning, Transformers have become the default choice for relevance classification tasks. In such a setting, the relevance model uses query text and product title as input features, and estimates if the product is relevant for the customer query. While cross-attention in Transformers enables a more accurate relevance prediction in such a setting, its high evaluation latency makes it unsuitable for real-time predictions in which thousands of products must be evaluated against a user query within few milliseconds. To address this issue, we propose CUPID: a Curriculum learning based real-time Prediction using Distillation that utilizes knowledge distillation within a curriculum learning setting to learn a simpler architecture that can be evaluated within low latency budgets. In a bi-lingual relevance prediction task, our approach shows an 302 bps improvement on English and 676 bps improvement for low-resource Arabic, while maintaining the low evaluation latency on CPUs.
Answering Unanswered Questions through Semantic Reformulations in Spoken QA
Authors: Pedro Faustini; Zhiyu Chen; Besnik Fetahu; Oleg Rokhlenko; Shervin Malmasi
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Spoken Question Answering (QA) is a key feature of voice assistants, usually backed by multiple QA systems. Users ask questions via spontaneous speech that can contain disfluencies, errors, and informal syntax or phrasing. This is a major challenge in QA, causing unanswered questions or irrelevant answers, leading to bad user experiences. We analyze failed QA requests to identify core challenges: lexical gaps, proposition types, complex syntactic structure, and high specificity. We propose a Semantic Question Reformulation (SURF) model offering three linguistically-grounded operations (repair, syntactic reshaping, generalization) to rewrite questions to facilitate answering. Offline evaluation on 1M unanswered questions from a leading voice assistant shows that SURF significantly improves answer rates: up to 24% of previously unanswered questions obtain relevant answers (75%). Live deployment shows positive impact for millions of customers with unanswered questions; explicit relevance feedback shows high user satisfaction.
Exploring Zero and Few-shot Techniques for Intent Classification
Authors: Soham Parikh; Mitul Tiwari; Prashil Tumbade; Quaizar Vohra
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe on Flan-T5 yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions is also very competitive.
Referring to Screen Texts with Voice Assistants
Authors: Shruti Bhargava; Anand Dhoot; Ing-marie Jonsson; Hoang Long Nguyen; Alkesh Patel; Hong Yu; Vincent Renkens
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Voice assistants help users make phone calls, send messages, create events, navigate and do a lot more. However assistants have limited capacity to understand their users’ context. In this work, we aim to take a step in this direction. Our work dives into a new experience for users to refer to phone numbers, addresses, email addresses, urls, and dates on their phone screens. We focus on reference understanding, which is particularly interesting when, similar to visual grounding, there are multiple similar texts on screen. We collect a dataset and propose a lightweight general purpose model for this novel experience. Since consuming pixels directly is expensive, our system is designed to rely only on text extracted from the UI. Our model is modular, offering flexibility, better interpretability and efficient run time memory.
Generate-then-Retrieve: Intent-Aware FAQ Retrieval in Product Search
Authors: Zhiyu Chen; Jason Choi; Besnik Fetahu; Oleg Rokhlenko; Shervin Malmasi
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Frequently Asked Question (FAQ) retrieval aims at retrieving question-answer pairs for a given a user query. Integrating FAQ retrieval with product search can not only empower users to make more informed purchase decisions, but also enhance user retention through efficient post-purchase support. Providing FAQ content without disrupting user’s shopping experience poses challenges on deciding when and how to show FAQ results. Our proposed intent-aware FAQ retrieval consists of (1) an intent classifier that predicts whether the query is looking for an FAQ; (2) a reformulation model that rewrites query into a natural question. Offline evaluation demonstrates that our approach improves 12% in Hit@1 on retrieving ground-truth FAQs, while reducing latency by 95% compared to baseline systems. These improvements are further validated by real user feedback, where more than 99% of users consider FAQs displayed on top of product search results is helpful. Overall, our findings show promising directions for integrating FAQ retrieval into product search at scale.
KAFA: Rethinking Image Ad Understanding with Knowledge-Augmented Feature Adaptation of Vision-Language Models
Authors: Zhiwei Jia; Pradyumna Narayana; Arjun Akula; Garima Pruthi; Hao Su; Sugato Basu; Varun Jampani
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Image ad understanding is a crucial task with wide real-world applications. Although highly challenging with the involvement of diverse atypical scenes, real-world entities, and reasoning over scene-texts, how to interpret image ads is relatively under-explored, especially in the era of foundational vision-language models (VLMs) featuring impressive generalizability and adaptability. In this paper, we perform the first empirical study of image ad understanding through the lens of pre-trained VLMs. We benchmark and reveal practical challenges in adapting these VLMs to image ad understanding. We propose a simple feature adaptation strategy to effectively fuse multimodal information for image ads and further empower it with knowledge of real-world entities. We hope our study draws more attention to image ad understanding which is broadly relevant to the advertising industry.
Weakly supervised hierarchical multi-task classification of customer questions
Authors: Jitenkumar Rana; Promod Yenigalla; Chetan Aggarwal; Sandeep Sricharan Mukku; Manan Soni; Rashmi Patange
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Identifying granular and actionable topics from customer questions (CQ) posted on e-commerce websites helps surface the missing information expected by customers on the product detail page (DP), provide insights to brands and sellers on what critical product information that the customers are looking before making a purchase decision and helps enrich the catalog quality to improve the overall customer experience (CX). We propose a weakly supervised Hierarchical Multi-task Classification Framework (HMCF) to identify topics from customer questions at various granularities. Complexity lies in creating a list of granular topics (taxonomy) for 1000s of product categories and building a scalable classification system. To this end, we introduce a clustering based Taxonomy Creation and Data Labeling (TCDL) module for creating taxonomy and labelled data with minimal supervision. Using TCDL module, taxonomy and labelled data creation task reduces to 2 hours as compared to 2 weeks of manual efforts by a subject matter expert. For classification, we propose a two level HMCF that performs multi-class classification to identify coarse level-1 topic and leverages NLI based label-aware approach to identify granular level-2 topic. We showcase that HMCF (based on BERT and NLI) a) achieves absolute improvement of 13% in Top-1 accuracy over single-task non-hierarchical baselines b) learns a generic domain invariant function that can adapt to constantly evolving taxonomy (open label set) without need of re-training. c) reduces model deployment efforts significantly since it needs only one model that caters to 1000s of product categories.
Automated Digitization of Unstructured Medical Prescriptions
Authors: Megha Sharma; Tushar Vatsal; Srujana Merugu; Aruna Rajan
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track))

Abstract: Automated digitization of prescription images is a critical prerequisite to scale digital healthcare services such as online pharmacies. This is challenging in emerging markets since prescriptions are not digitized at source and patients lack the medical expertise to interpret prescriptions to place orders. In this paper, we present prescription digitization system for online medicine ordering built with minimal supervision. Our system uses a modular pipeline comprising a mix of ML and rule-based components for (a) image to text extraction, (b) segmentation into blocks and medication items, (c) medication attribute extraction, (d) matching against medicine catalog, and (e) shopping cart building. Our approach efficiently utilizes multiple signals like layout, medical ontologies, and semantic embeddings via LayoutLMv2 model to yield substantial improvement relative to strong baselines on medication attribute extraction. Our pipeline achieves +5.9% gain in precision@3 and +5.6% in recall@3 over catalog-based fuzzy matching baseline for shopping cart building for printed prescriptions.
Goal Awareness for Conversational AI: Proactivity, Non-collaborativity, and Beyond
Authors: Yang Deng; Wenqiang Lei; Minlie Huang; Tat-Seng Chua
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 6: Tutorial Abstracts))

Abstract: Conversational systems are envisioned to provide social support or functional service to human users via natural language interactions. Conventional conversation researches mainly focus on the responseability of the system, such as dialogue context understanding and response generation, but overlooks the design of an essential property in intelligent conversations, i.e., goal awareness. The awareness of goals means the state of not only being responsive to the users but also aware of the target conversational goal and capable of leading the conversation towards the goal, which is a significant step towards higher-level intelligence and artificial consciousness. It can not only largely improve user engagement and service efficiency in the conversation, but also empower the system to handle more complicated conversation tasks that involve strategical and motivational interactions. In this tutorial, we will introduce the recent advances on the design of agent’s awareness of goals in a wide range of conversational systems.
Complex Reasoning in Natural Language
Authors: Wenting Zhao; Mor Geva; Bill Yuchen Lin; Michihiro Yasunaga; Aman Madaan; Tao Yu
Venue: ACL 2023 (Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 6: Tutorial Abstracts))

Abstract: Teaching machines to reason over texts has been a long-standing goal of natural language processing (NLP). To this end, researchers have designed a diverse set of complex reasoning tasks that involve compositional reasoning, knowledge retrieval, grounding, commonsense reasoning, etc. A standard choice for building systems that perform a desired type of reasoning is to fine-tune a pretrained language model (LM) on specific downstream tasks. However, recent research has demonstrated that such a straightforward approach is often brittle. For example, Elazar et al. (2021) and Branco et al. (2021) show that, on question-answering (QA) tasks, similar performance can be achieved with questions removed from the inputs. Min et al. (2019), Chen and Durrett (2019), and Tang et al. (2021) show that models trained on multi-hop QA do not generalize to answer single-hop questions. The reasoning capabilities of these models thus remain at a surface level, i.e., exploiting data patterns. Consequently, augmenting LMs with techniques that make them robust and effective becomes an active research area. We will start the tutorial by providing an overview of complex reasoning tasks where the standard application of pretrained language models fails. This tutorial then reviews recent promising directions for tackling these tasks. Specifically, we focus on the following groups of approaches that explicitly consider problem structures: (1) knowledge-augmented methods, where the knowledge is either incorporated during fine-tuning or pretraining; (2) few-shot prompting methods, which effectively guide the models to follow instructions; (3) neuro-symbolic methods, which produce explicit intermediate representations; and, (4) rationale-based methods, one of the most popular forms of the neuro-symbolic methods, which highlight subsets of input as explanations for individual model predictions.