Reference number : GC-2017-Q2-04296, amendment number : , agreement type : G, recipient legal name : Holmes, Krista (Humber College Institute of Technology and Advanced Learning), recipient country : CA, recipient province : nan, recipient city : Ontario, recipient postal code : nan, program name english : Engage Grants for Colleges, program name french : Subventions d'engagement partenarial pour les collèges, program purpose english : Consumers are increasingly likely to turn to the internet for purchases. One of the key issues for online_x000D_
shopping for businesses, is the high return rate due to customer dissatisfaction. Therefore, product suppliers are_x000D_
increasingly trying to develop new tools to ensure the customer has the most accurate information possible_x000D_
before they make a purchase, to minimize this costly issue. The current application is to develop such a tool for_x000D_
furniture providers, to provide potential customers as accurate a picture as possible of how purchased items_x000D_
will look in their space. The applicants plan to develop a product configuration tool that will run over the_x000D_
internet and allow customers to select a product with a limited number of configurable options, starting with_x000D_
sofas where the leg and arm styles can be changed, sectional components can be arranged and different fabrics_x000D_
and finishes can be applied. Industry partner ViewIT ultimately hopes to provide the fully customizable option_x000D_
for clients to view the sofa as a 3D model in a mockup of the room in which it will be placed. The tool will be_x000D_
useful for furniture providers, to promote online shopping and planning, to maximize the customer shopping_x000D_
experience, while minimizing costs associated with returns and consumer dissatisfaction., program purpose french : Consumers are increasingly likely to turn to the internet for purchases. One of the key issues for online_x000D_
shopping for businesses, is the high return rate due to customer dissatisfaction. Therefore, product suppliers are_x000D_
increasingly trying to develop new tools to ensure the customer has the most accurate information possible_x000D_
before they make a purchase, to minimize this costly issue. The current application is to develop such a tool for_x000D_
furniture providers, to provide potential customers as accurate a picture as possible of how purchased items_x000D_
will look in their space. The applicants plan to develop a product configuration tool that will run over the_x000D_
internet and allow customers to select a product with a limited number of configurable options, starting with_x000D_
sofas where the leg and arm styles can be changed, sectional components can be arranged and different fabrics_x000D_
and finishes can be applied. Industry partner ViewIT ultimately hopes to provide the fully customizable option_x000D_
for clients to view the sofa as a 3D model in a mockup of the room in which it will be placed. The tool will be_x000D_
useful for furniture providers, to promote online shopping and planning, to maximize the customer shopping_x000D_
experience, while minimizing costs associated with returns and consumer dissatisfaction., agreement title english : Development of the ViewIT Product Configuration Tool, agreement title french : Development of the ViewIT Product Configuration Tool, agreement number : CARD1, agreement value : 25000.0, agreement start date : 2017-09-20, agreement end date : nan, description english : nan, description french : nan, expected results english : nan, expected results french : nan, additional information english : Grant or Award spanning more than one fiscal year (2017-2018 to 2018-2019)., additional information french : Subvention ou bourse octroyée s'appliquant à plus d'un exercice financier (2017-2018 à 2018-2019)., owner organization : nserc-crsng, owner organization title : Natural Sciences and Engineering Research Council of Canada | Conseil de recherches en sciences naturelles et en génie du Canada