Reference number : GC-2017-Q1-00188, amendment number : , agreement type : G, recipient legal name : Packard, Grant (Wilfrid Laurier University), recipient country : CA, recipient province : nan, recipient city : Ontario, recipient postal code : nan, program name english : Insight Development Grant, program name french : Subventions de développement Savoir, program purpose english : Support research in its initial stages by new and regular scholars. The grants enable the development of new research questions, as well as experimentation with new methods, theoretical approaches and/or ideas., program purpose french : Ces subventions visent à appuyer les étapes initiales des recherches menées par des chercheurs établis et des chercheurs en début de carrière. Elles favorisent l’approfondissement de nouvelles questions de recherche ainsi que l’expérimentation de nouvelles approches théoriques, idées et méthodes., agreement title english : Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours, agreement title french : Conversation Dynamics in Customer Care: The Impact of When and How Help Agents Speak on Customer Attitudes and Behaviours, agreement number : 430, agreement value : 61089.0, agreement start date : 2017-06-01, agreement end date : nan, description english : nan, description french : nan, expected results english : nan, expected results french : nan, additional information english : Grant or Award spanning more than one fiscal year:6/1/17 to 5/31/19, additional information french : Subvention ou bourse octroyée s'appliquant à plus d'un exercice financier:6/1/17 à 5/31/19, owner organization : sshrc-crsh, owner organization title : Social Sciences and Humanities Research Council of Canada | Conseil de recherches en sciences humaines du Canada