Reference number : 172-2020-2021-Q1-947895, amendment number : , agreement type : C, recipient legal name : Coconut Software Corporation, recipient country : CA, recipient province : SK, recipient city : Saskatoon|Saskatoon, recipient postal code : S7N 1K2, program name english : Industrial Research Assistance Program – Contributions to Firms, program name french : Programme d’aide à la recherche industrielle – Contributions aux entreprises, program purpose english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, program purpose french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, agreement title english : Omnichannel Engagement, agreement title french : Omnichannel Engagement, agreement number : 947895, agreement value : 250000.0, agreement start date : 2020-04-20, agreement end date : 2021-04-30, description english : The customer engagement space is as an emerging market that is differentiating itself from traditional CRM software. Coconut Software is expanding into this space by acknowledging the various channels of communication, while simultaneously developing systems that will ensure customers are matched with an appropriate individual on the channel of their choosing., description french : L'espace d'engagement des clients est un marché émergent qui se différencie des logiciels de GRC conventionnels. Coconut Software s'étend dans cet espace en reconnaissant les différents canaux de communications, tout en développant simultanément des systèmes qui garantiront que les clients sont mis en relation avec une personne appropriée sur le canal de leur choix., expected results english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, expected results french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, additional information english : nan, additional information french : nan, owner organization : nrc-cnrc, owner organization title : National Research Council Canada | Conseil national de recherches Canada