Reference number : 172-2018-2019-Q1-907562, amendment number : , agreement type : C, recipient legal name : KeaText Inc., recipient country : CA, recipient province : QC, recipient city : Montreal|Montréal, recipient postal code : H2T 2A4, program name english : Industrial Research Assistance Program – Contributions to Firms, program name french : Programme d’aide à la recherche industrielle – Contributions aux entreprises, program purpose english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, program purpose french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, agreement title english : Analytical platform in operational efficiency - recommendation engine, agreement title french : Plateforme analytique en efficience opérationnelle - engin de recommandation, agreement number : 907562, agreement value : 345000.0, agreement start date : 2018-06-03, agreement end date : 2019-06-30, description english : The innovation in this project, using a natural language processing technology, is to design a recommendation module that will allow firms to understand the issues that impact the satisfaction of their clients and receive the recommendations to address those objections in order to improve client satisfaction., description french : L'innovation dans ce projet utilisant une technologie de Traitement Naturel du Langage, vise la conception d'un module de recommandation qui permettra aux entreprises de comprendre les problèmes qui impactent la satisfaction de leurs clients et de recevoir les recommandations pour contrer ces objections afin d’améliorer la satisfaction client., expected results english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, expected results french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, additional information english : nan, additional information french : nan, owner organization : nrc-cnrc, owner organization title : National Research Council Canada | Conseil national de recherches Canada