Reference number : 172-2019-2020-Q1-927189, amendment number : 1, agreement type : C, recipient legal name : Oakville Stamping and Bending Ltd., recipient country : CA, recipient province : ON, recipient city : Noyan|Noyan, recipient postal code : L6L 2X8, program name english : Industrial Research Assistance Program – Contributions to Firms, program name french : Programme d’aide à la recherche industrielle – Contributions aux entreprises, program purpose english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, program purpose french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, agreement title english : Voice of Customer, agreement title french : Voice of Customer, agreement number : 927189, agreement value : 5000.0, agreement start date : 2019-04-15, agreement end date : 2019-06-14, description english : OS&B uses the Stage-Gate process for product development.  Essential to this process, developed by McGill researcher Bob Cooper, is the constant internalization of Voice of Customer input on the product design.  There are many means by which meaningful VOC can be harvested; however, for a sales-heavy, small company like OS&B, we asked Bob Cooper to design and educate us with tools for salespeople to harvest VOC., description french : OS&B uses the Stage-Gate process for product development.  Essential to this process, developed by McGill researcher Bob Cooper, is the constant internalization of Voice of Customer input on the product design.  There are many means by which meaningful VOC can be harvested; however, for a sales-heavy, small company like OS&B, we asked Bob Cooper to design and educate us with tools for salespeople to harvest VOC., expected results english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, expected results french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, additional information english : This agreement has been amended 1 time(s). The end date of this agreements has been modified by -75 days., additional information french : La date de fin du présent accord a été changé de  -75 jours. Cet accord a été modifié 1 fois, owner organization : nrc-cnrc, owner organization title : National Research Council Canada | Conseil national de recherches Canada