Reference number : 172-2018-2019-Q3-915196, amendment number : , agreement type : C, recipient legal name : Supportbench Services Inc., recipient country : CA, recipient province : BC, recipient city : Vancouver|Vancouver, recipient postal code : V6B 1G8, program name english : Industrial Research Assistance Program – Contributions to Firms, program name french : Programme d’aide à la recherche industrielle – Contributions aux entreprises, program purpose english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, program purpose french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, agreement title english : Customer service performance and health scoring, agreement title french : Performance du service client et pointage de santé, agreement number : 915196, agreement value : 60000.0, agreement start date : 2018-10-01, agreement end date : 2019-06-30, description english : Give businesses visibility into their customer service organizations by providing easy to understand scored reports from their collected customer data.  This project aims to score customers, teams and agents based on customizable data points giving insight into an organizations customer and team health., description french : Performance du service client et pointage de santé, expected results english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, expected results french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, additional information english : nan, additional information french : nan, owner organization : nrc-cnrc, owner organization title : National Research Council Canada | Conseil national de recherches Canada