Reference number : 172-2025-2026-Q2-1030727, amendment number : , agreement type : C, recipient legal name : REXFAB INC., recipient country : CA, recipient province : QC, recipient city : Sherbrooke|Sherbrooke, recipient postal code : J1R 0W8, program name english : Industrial Research Assistance Program – Contributions to Firms, program name french : Programme d’aide à la recherche industrielle – Contributions aux entreprises, program purpose english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, program purpose french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, agreement title english : ARP - Process optimization, agreement title french : PRA - Optimisation des processus, agreement number : 1030727, agreement value : 30000.0, agreement start date : 2025-06-02, agreement end date : 2025-11-10, description english : Reduce customer response times, improve service quality, and increase customer satisfaction by implementing efficient, modern, and people-oriented solutions., description french : Réduire le temps de réponse aux clients, améliorer la qualité du service, et augmenter la satisfaction client en mettant en place des solutions efficaces, modernes et humaines., expected results english : The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization, expected results french : Le PARI, par le biais des Contributions aux entreprises, vise à appuyer la recherche, le développement, l’adaptation et/ou l’adoption au Canada de produits, de services ou de processus novateurs ou axés sur des technologies nouvelles ou améliorées, et ce jusqu’à leur commercialisation, additional information english : nan, additional information french : nan, owner organization : nrc-cnrc, owner organization title : National Research Council Canada | Conseil national de recherches Canada