persona communications , formerly regional cablesystems , was a cable television , internet and telecommunications provider in canada .

persona was purchased by eastlink in 2007 .

and was used only as a brand by some of eastlink 's operations in western canada , before the transition to the eastlink brand was completed in 2010 .

other brands used included coast cable along the sunshine coast , delta cable near the fraser river delta , and northern cablevision in parts of rural alberta .

until its takeover by eastlink , persona was the fifth largest cable television provider in canada , following shaw , rogers , vidéotron and cogeco .

persona communications

persona communications corp . or a partnership comprised of persona communications corp . and a wholly owned subsidiary of persona communications corp . delta , and sechelt and gibsons , british columbia
halifax , nova scotia - bragg communications inc . (
bragg communications
) and persona communications corp . (
persona
) announced today that a purchase and sale agreement has been signed which will result in bragg communications acquiring persona .
a persona selector coupled to the persona repository , wherein the persona selector is configured to select the persona style from the plurality of persona styles .
ask a question about working or interviewing at persona communications . our community is ready to answer .
22 . the system of claim 18 , further comprising a persona randomizer coupled to the persona selector , the persona randomizer to randomly select the persona style from the plurality of persona styles stored in the persona repository .
perran ersu president persona communications tayyareci suphi sok . no . 17 / 1 d 5 arnavutköy istanbul 34345 turkey
means for selecting the persona style from a plurality of persona styles , wherein each persona style defines a unique communication style .
this transaction establishes bragg communications as the largest privately held cable and communications company in canada , and the only cable provider operating systems in all 10 provinces .
11 . the method of claim 10 wherein the user information associated with the persona is scrubbed following communications with the site .
14 . the method of claim 13 wherein the anonymous persona associated user personal information is deleted following communications with the site .
browse our custom packages or build your own to meet your unique communications needs .
© copyright 2016 meridian communications . all rights reserved . p . iva : 13151090159
additionally , a voice communications link can be established between the nodes 102 and 104 . although a voice communications link can be provided through any suitable voice communications technology , at least one embodiment establishes the voice communications link over the internet 106 based upon the established voice over ip ( voip ) protocol . other embodiments may use other protocols or technologies to establish the voice communications link between the nodes 102 and 104 .
15 , 16 , or 17 wherein at least one persona is a shopping persona containing user personal credit information to facilitate shopping at websites when the shopping persona is the selected persona .
gertrude and g . d . crain , jr . credit : crain communications inc .
20 . the method of claim 10 or 11 wherein persona is selected as a function of context of the communications to be performed .
31 . the method of claim 28 , further comprising randomly selecting the persona style from the plurality of persona styles stored in the persona repository .
15 , 16 , 17 , 18 , or 19 wherein persona is selected as a function of context of the communications to be performed .
halifax – bragg communications inc . , fresh on the heels of its takeover of aylmer , ont . - based amtelecom income fund ( tsx : amt . un ) , has acquired persona communications corp . for an undisclosed price .
18 . the method of claim 10 or 11 wherein at least one persona is a shopping persona containing user personal credit information to facilitate shopping at websites when the shopping persona is the selected persona .
the illustrated persona manager 120 facilitates a persona implementation operation on communications related to a chat session between the multiple nodes 102 and 104 . one example of the persona manager 120 is shown in fig . 4 and described in more detail below .
the commission approves the applications by persona communications corp . ( persona ) , on its behalf or on behalf of a partnership comprised of persona and a wholly - owned subsidiary of persona , to acquire the assets of the cable distribution undertakings serving delta , and sechelt and gibsons , british columbia .
in light of the above , the commission is satisfied that this transaction is in the public interest . the commission therefore approves the applications by persona communications corp . or a partnership comprised of persona communications corp . and a wholly - owned subsidiary of persona communications corp . to acquire the assets of the cable distribution undertaking serving delta , british columbia , and to acquire the assets of the cable distribution undertaking serving sechelt and gibsons , british columbia .
a communication mechanism to couple to the network to perform communications between the device and the network .
[ 0047 ] example 11 . the example method of example 10 wherein the user information associated with the persona is scrubbed following communications with the site .
for further information : for further information : paula sibley , communications specialist , bragg communications , ( 902 ) 446 - 1939 , fax : ( 902 ) 453 - 2118 , paula . sibley @ corp . eastlink . ca ; dean macdonald , president and ceo , persona communications corp . , ( 709 ) 749 - 6626 , dmacdonald @ urltoken
rance crain is the former president of crain communications and editor - in - chief of advertising age .
a device for communicating via a network includes a processor , a memory containing persona instructions to cause the processor to obtain one of multiple persona profiles for use while communicating via the network , each persona profile controlling access to personal information of a user tailored to the type of communications being performed . a communication mechanism couples the network to perform communications between the device and the network using the obtained persona profile to share limited personal information .
[ 0050 ] example 14 . the example method of example 12 or 13 wherein the anonymous persona associated user personal information is deleted following communications with the site .
“as marketing communications campaigns become more integrated , audience descriptions must be increasingly specific and narrowly - focused . ”
12 . the method of claim 10 or 11 wherein the multiple personas include a master persona and an anonymous persona .
additionally , in some embodiments , the system also includes a display device coupled to the modification engine . the display device displays a user interface and displays the proposal of the substitute element for replacement of the element of the original content for consideration to the author . the system also includes a persona repository and a persona selector coupled to the persona repository . the persona repository to store a plurality of persona styles . the persona selector is configured to select the persona style from the plurality of persona styles . each persona style defines a unique communication style . the system also includes a user interface coupled to the persona repository . the user interface allows a user to store the plurality of persona styles in the persona repository .
in one embodiment , the persona selector 140 selects the persona style from a list of persona styles stored in the persona repository 114 . each persona style defines a unique communication style , or style of expression . in some embodiments , the persona randomizer 142 randomly selects a persona style from the list of persona styles . for example , when a user in a conversation wishes to remain anonymous such as a situation when a frank opinion on a sensitive subject is solicited amongst several participants , the persona randomizer 142 generates a neutral mood by randomly selecting a persona style to protect the anonymity of the user .
with more than 260 , 000 customers , persona provides communications services to customers throughout british columbia , alberta , saskatchewan , manitoba , ontario , québec and newfoundland & labrador .
additionally , in some embodiments , the system also includes a persona randomizer coupled to the persona selector . the persona randomizer randomly selects the persona style from the plurality of persona styles stored in the persona repository . the modification engine is further configured to modify the original content of the written communication according to a neutral persona style in response to a selection of an author to remain anonymous . other embodiments of the system are also described .
the commission received applications by persona communications corp . (
persona
or
the applicant
) , on its behalf or on behalf of a partnership comprised of persona and a wholly - owned subsidiary of persona , to acquire from delta cable communications ltd . ( delta cable ) the assets of the cable distribution undertaking serving delta , british columbia , and from coast cable communications ltd . ( coast cable ) the assets of the cable distribution undertaking serving sechelt and gibsons , british columbia . delta cable and coast cable are both controlled by john s . thomas and members of his family .
in this regard , persona did confirm that the effective control of persona and , if applicable , of the partnership comprised of persona and a wholly - owned subsidiary of persona , would be with canadians at all times . persona also confirmed that the composition of its board of directors would not be affected by the transaction .
5 . the device of claim 1 or 2 wherein the persona instructions include instructions to facilitate user management of the persona profiles .
19 . the system of claim 18 , further comprising a user interface coupled to the persona repository , the user interface to allow a user to store the plurality of persona styles in the persona repository .
( apis ) to html5 websites and application allow a query for access as a persona or even specify in which set of personas user data should be saved . such apis may be used to automate persona management , freeing the user from some burdens of managing different persona . once additional personas have been created , the user may save an existing persona , or use any other persona , including the anonymous persona .
in some embodiments , the selection of persona styles includes a randomly selected persona style and a neutral persona style . hence , some embodiments of the operations include operations to randomly select the persona style , and to modify the original content of the written communication according to a neutral persona style in response to a selection of an author to remain anonymous .
il titolare del trattamento è meridian communications srl , nella persona di silvia ceriotti in qualità di legale rappresentante dell’impresa ; con sede in milano ( mi ) via cuneo n . 3 , di pi 13151090159 ;
[ 0048 ] example 12 . the example method of example 10 or 11 wherein the multiple personas include a master persona and an anonymous persona .
[ 0011 ] in one embodiment , web personal controller application 100 includes a persona manager 115 that manages the use , creation , and selection of personas for a user 120 . the user may desire many different personas depending on the communication activities of the user 120 . typical personas include a master persona that contains all personalized information for the user , an anonymous persona that contains little to no personalized information . other personas may include a gamer persona , web surfer personal , home persona , and work persona . each persona may contain differing amounts of personalized information
15 , or 16 wherein at least one persona contains contrived user personal information .
it’s also important to understand personas from the aspect of social media and content marketing . requirements for reach , engagement and relevance to the brand or service must be identified for each persona to help drive much more successful communications strategies .
meridian communications srl – via cuneo , 3 – 20149 milano ( mi ) – alla c . a . del responsabile del trattamento , silvia ceriotti .
15 . the method of claim 14 wherein the selected persona is tailored with information associated with multiple sites visited when the selected persona is used to visit multiple sites such that the information is available for a future session using the same selected persona .
the illustrated context menu 150 includes a select persona menu option 152 . the select persona menu option 152 is accessed , as depicted , by directing a mouse cursor 154 to the select persona menu option 152 . as depicted , the select persona menu option 152 includes a diplomatic persona style , a pragmatic persona style , a friendly persona style , a harsh persona style , and an option for more persona styles . more persona styles may include a random or neutral persona style , as described above , to disguise the identity of a user . as depicted , the user highlights the text string “i can ' t do that” from the user ' s message and right clicks on the highlighted text string . the top of the context menu 150 displays the highlighted text . additionally , the user selects the select persona menu option 152 . the select persona menu option 152 includes a dialogue that displays to the user a suggested modified version of the highlighted text according to a persona style . for example , as depicted , the diplomatic persona style includes the suggested modified version of the text string as “i will try , but i ' m not sure it will be possible to your satisfaction . ” other persona styles include similar suggested modified versions of the text string related to the particular persona style . thus , in some embodiments , the user highlights a text string and selects a modified version of the highlighted text string according to a desired expression of style .
while many embodiments are described herein , at least some of the described embodiments facilitate dynamic analysis of written communications , or messages , between users of a chat session . the chat session may incorporate a persona repository . in some embodiments , the persona repository is a collection of several persona styles . each persona style conveys a certain style of expression such as diplomatic , pragmatic , friendly , harsh , and so forth . in some embodiments , the persona repository allows a user to dynamically modify a text string according to a selected persona style . the selected persona style maintains the meaning of a text string while adapting the text string to include an inherent mood , strength , and / or feeling based on the selected persona style . hence , according to the selected persona style , a text string may be modified to convey the desired style of expression . other embodiments are also described below with specific reference to the corresponding figures .
10 . the computer program product of claim 1 , wherein the selected persona style comprises a randomly selected persona style , wherein the computer readable program , when executed on the computer , causes the computer to perform an operation to randomly select the persona style .
marketing and communications professionals have always loved demographic data . in a world where nothing seems black and white , numbers always add up and this can be quite comforting . unfortunately , many aspects of marketing communications have changed in ways that limit the effectiveness of demographic - and psychographic - based strategies . the proliferation of messaging channels over the past decade combined with the consumer’s ability to customise how they receive information means that an understanding of behavioural characteristics is fast becoming a critical success factor for communications efforts . integrated marketing communications experts in particular have turned to analysing and incorporating behaviour to make decisions on the best strategies to use for specific campaigns .
8 . the device of claim 1 or 2 wherein the selected persona is updated with information associated with multiple sites visited when the selected persona is used to visit multiple sites such that the information is available for a future session using the same selected persona , and wherein the selected persona auto - populates sign - in information for a website previously visited .
persona provides communications services throughout british columbia , alberta , saskatchewan , manitoba , ontario , quebec and newfoundland and labrador . the company is currently held by a consortium of private equity funds including hm capital partners , birch hill equity partners and cibc capital partners .
[ 0041 ] example 5 . the example device of example 1 , 2 , 3 , or 4 wherein the persona instructions include instructions to facilitate user management of the persona profiles .
6 . the computer program product of claim 1 , wherein the computer readable program , when executed on the computer , causes the computer to perform an operation to select the persona style from a plurality of persona styles , wherein each persona style defines a unique communication style .
communications professionals are often adept at incorporating behaviour into their work , particularly when it comes to the media . as campaigns become more and more integrated however , it’s necessary to understand behaviour on a deeper level . this article will outline the reasons for basing strategy on behaviour and provide ways to incorporate tools like personas into a communications practice .
a system to apply persona styles to written communications . the system includes a communication analyzer and a modification engine coupled to the communication analyzer . the communication analyzer identifies an element of original content of a written communication and determines that the element of the original content of the written communication is incompatible with a selected persona style . the selected persona style defines a communication style . the modification engine modifies the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style .
the deal makes bragg the largest privately held cable and communications company in canada , the company said , operating systems in nova scotia , prince edward island and new brunswick .
fig . 1 depicts a schematic block diagram of one embodiment of an instant messaging ( im ) system 100 . although fig . 1 depicts communications related to the illustrated im system 100 , other communications systems may also be implemented such as an electronic mail ( e - mail , or email ) system , a metaverse system , and so forth .
[ 0008 ] a persona manager allows selection of a privacy protection persona appropriate for the browsing activities of a user . the persona manager in one embodiment is a browser plugin utilizing hypertext markup language version 5 ( html5 ) . in some embodiments , the persona manager may be installed as an operating system service , with a browser plugin that would support many different browsers . for browsers and websites that support html5 , the persona manager may provide personal security extensions available in html5 .
13 . the method of claim 12 wherein the master persona has all user personal information associated .
fig . 2 depicts a schematic block diagram of one embodiment of a persona input system 101 for use with the im system 100 of fig . 1 . the illustrated chat client 102 includes a persona manager 120 and a display device 122 . additionally , as depicted , the chat client 102 connects to a persona repository 114 . additionally , as depicted , the persona repository 114 connects to an interface 116 . the interface 116 subsequently connects the persona repository to an external source 118 .
fig . 4 depicts a schematic block diagram of one embodiment of the persona manager 120 of figs . 2 and 3 . the illustrated persona manager 120 includes a user interface 132 , a template builder 134 , a communication analyzer 138 , and a rule builder 136 . additionally , the persona manager 120 includes a persona selector 140 , a persona randomizer 142 , a modification engine 144 , and a syntax engine 146 . it should be noted that the configurations of the persona manager 120 are not limited to particular hardware or software implementations . although the depicted persona manager 120 is shown and described herein with certain components and functionality , other embodiments of the persona manager 120 may be implemented with fewer or more components or with more or less functionality . for example , some embodiments of the persona manager 120 include a local memory device ( not shown ) to store instructions and data related to the functions of the persona manager 120 . additionally , some embodiments of the persona manager 120 include similar components arranged in another manner to provide similar functionality , in one or more aspects .
otherwise , the syntax engine 146 determines 210 whether the identified element is compatible with the selected persona . if the syntax engine 146 determines 210 that the identified element is not compatible with the selected persona , the syntax engine 146 searches 212 the persona repository 114 for a substitute element compatible with the selected persona . the syntax engine 146 then replaces 214 the identified element with the substitute element .
the illustrated persona repository 114 stores element templates 124 and rules 126 . in one embodiment , the persona repository 114 allows a user to dynamically select and apply a certain persona style stored in the persona repository 114 to a message generated by the user . although fig . 2 depicts the chat client 102 connecting directly to the persona repository 114 , in some embodiments , the chat client 102 connects to the persona repository 114 via the chat server 112 . in some embodiments , the element templates 124 include a list of template sentences that a user can select according to a selected persona . in some embodiments , a template sentence is selected by the persona manager 120 according to a persona style selection . in some embodiments , the template sentences include fill - in - the - blank sentences . hence , in some embodiments , the persona manager 120 selects a template sentence and dynamically fills in the blanks according to the persona style selection . alternatively , in some embodiments , the user selects a sentence from the list of template sentences and then fills in the fill - in blanks of the selected sentence .
providing user personal information to the site from the subset of user personal information associated with the persona .
communication director is the host of the global excellence awards , an annual celebration of achievements in communications and public relations across africa , asia pacific , europe , latin america and north america .
persona has a 30 year history of distributing entertainment and communications services to non - urban communities across canada . persona provides cable television , hi - speed cable internet and telecommunications services to a diverse residential and commercial customer base of 250 , 000 customers in newfoundland & labrador , quebec , ontario , manitoba , saskatchewan , alberta and british columbia , ranking it as canada¬ís fifth largest cable operator in canada .
embodiments of a system are described . in one embodiment , the system is a system to apply persona styles to written communications . the system includes a communication analyzer and a modification engine coupled to the communication analyzer . the communication analyzer identifies an element of original content of a written communication and determines that the element of the original content of the written communication is incompatible with a selected persona style . the selected persona style defines a communication style . the modification engine modifies the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style .
persona is the licensee of two cable distribution undertakings in ontario , one cable distribution undertaking in newfoundland and labrador , and a radiocommunication distribution undertaking in british columbia . persona also operates various exempted cable systems across canada .
3 . the device of claim 1 or 2 wherein the persona profiles are stored on a secure database .
17 . the method of claim 10 or 11 wherein at least one persona contains contrived user personal information .
[ 0044 ] example 8 . the example device of example 1 , 2 , 3 , 4 , 5 , 6 , or 7 wherein the selected persona is updated with information associated with multiple sites visited when the selected persona is used to visit multiple sites such that the information is available for a future session using the same selected persona , and wherein the selected persona auto - populates sign - in information for a website previously visited .
7 . the computer program product of claim 6 , wherein the computer readable program , when executed on the computer , causes the computer to perform an operation to store the plurality of persona styles in a persona repository .
communicating ; visiting a site via the network ; updating the subset of user personal information associated with the selected persona ; and providing user personal information to the site from the subset of user personal information associated with the persona .
in one embodiment , the persona repository 114 searches 256 the external source 118 for a substitute element of the stored element . the communication analyzer 138 , in some embodiments , identifies 258 a persona style for the substitute element . the communication analyzer 138 then maps 260 the substitute element to the common meaning according to the corresponding persona style .
11 . the computer program product of claim 1 , wherein the selected persona style comprises a neutral persona style , wherein the computer readable program , when executed on the computer , causes the computer to modify the original content of the written communication according to a neutral persona style in response to a selection of an author to remain anonymous .
there are many reasons why interpersonal communications may be misunderstood . language and communication styles may be influenced by an individual ' s native language , education , developmental upbringing , social peers , and other influencing factors .
in the illustrated implementation method 200 , in one embodiment , the persona manager 120 receives 202 an input communication . as described above , the input communication may include text from an e - mail , and instant message , a text message , and so forth . the communication analyzer 138 , in some embodiments , identifies 204 an element of the input communication . the communication analyzer 138 then determines 206 whether a persona style is selected . if the communication analyzer 138 determines 206 that a persona style is not selected , the persona selector 140 selects 208 a persona for the input communication .
i enjoyed working with management of persona even through several management / owner changes . opportunity for personal growth was excellent .
fig . 4 depicts a schematic block diagram of one embodiment of the persona manager of figs . 2 and 3 .
bragg communications co - ceos dan mckeen and lee bragg expressed their enthusiasm in concluding this agreement .
this purchase represents an opportunity to significantly grow our business , to build upon our success as a telecommunications and entertainment company , and to work with the management and employees of persona . with a history of innovation by our eastlink employees and our new employees at persona , we will continue to launch new products and services and provide excellent customer service .
additionally , some embodiments of the operations also include operations to store a plurality of persona styles in a persona repository , to store a sentence template , and to store a set of rules . each persona style defines a unique communication style . the sentence template includes a fill - in - the - blank sentence for completion by a user , and to store a set of rules . the set of rules defines a modification process to modify the original content of the written communication to replace the element of the original content with the substitute element that is compatible with the selected persona style . the operations also include operations to perform syntax analysis on the written communication with the substitute element to determine a compliance with a plurality of syntax rules and to select the persona style from the plurality of persona styles stored in the persona repository .
[ 0051 ] example 15 . the example method of example 10 , 11 , 12 , 13 , or 14 wherein the selected persona is updated with information associated with multiple sites visited when the selected persona is used to visit multiple sites such that the information is available for a future session using the same selected persona . [ 0052 ] example 16 . the example method of example 15 wherein the selected persona auto - populates sign - in information for a website previously visited .
in one embodiment , the repository interface 130 also allows a user to interface with the persona repository 114 . more specifically , the repository interface 130 allows an administrator of the persona repository 114 to manage the persona repository 114 . in some embodiments , the repository interface 130 is a direct interface to the persona repository 114 . in some embodiments , the repository interface 130 also allows a user to interface with the element templates 124 and the rules 126 stored in the persona repository 114 similar to the user interface 120 described above . additionally , in some embodiments , the repository interface 130 facilitates the creation of a connection between the persona repository 114 and the external source 118 through the interface 116 . likewise , in some embodiments , the repository interface 130 facilitates the editing of an existing connection between the persona repository 114 and the external source 118 .
bonnie harris founded wax marketing , an integrated marketing communications firm , in 2002 . she has designed and implemented successful marketing strategies for clients across the united states from major national brands to well - known non - profit organisations . previously , she was an executive in the technology industry working with both traditional and dot com startup organisations . bonnie also teaches integrated marketing communications at the graduate level for the reed college of media at west virginia university .
furthermore , in some embodiments , the system also includes a template builder coupled to the persona repository . the template builder stores a sentence template in the persona repository . the sentence template includes a fill - in - the - blank sentence for completion by a user . the system also includes a rule builder coupled to the persona repository . the rule builder stores a set of rules in the persona repository . the set of rules defines a modification process to modify the original content of the written communication to replace the element of the original content with the substitute element that is compatible with the selected persona style .
[ 0003 ] fig . 1 is a block architecture diagram of a web persona controller application according to an example embodiment .
[ 0049 ] example 13 . the example method of example 12 wherein the master persona has all user personal information associated .
although personas have typically been used primarily for consumer marketing , communications professionals have begun to incorporate the use of personas more frequently to help derive stronger strategies and tactics . as marketing communications campaigns become more integrated , audience descriptions must be increasingly specific and narrowly - focused . attempting to reach a wide audience across multiple channels would result in a splintered effort . identifying personas for primary target audiences with behaviour can help focus strategies on more specific goals and objectives .
persona is currently held by a consortium of private equity funds including hm capital partners , birch hill equity partners and cibc capital partners . cibc world markets inc . served as financial advisor to persona . financial terms of the agreement will not be disclosed .
fig . 3 depicts a schematic block diagram of one embodiment of a persona management system 103 for use with the im system 100 of fig . 1 . in one embodiment , the user interface 128 connects to the persona repository 114 via the persona manager 120 . additionally , as depicted , the persona repository 114 connects to a repository interface 130 . in some embodiments , the components depicted in fig . 2 and described above are substantially similar to the components of fig . 3 , except as noted below .
as noted above , delta cable and coast cable may amalgamate prior to the closing of the acquisition of the undertakings by persona . as a result , persona would acquire the undertakings from the amalgamated company . in such a case , the commission requests that persona file a written confirmation of the closing of the transaction and identify the licensee of the cable distribution undertakings acquired by the applicant .
16 . the method of claim 15 wherein the selected persona auto - populates sign - in information for a website previously visited .
fig . 6 depicts a flow chart diagram showing one embodiment of a method for applying a selected persona to an input communication .
fig . 7 depicts a flow chart diagram showing one embodiment of a method for maintaining the persona repository of fig . 2 .
21 . the system of claim 19 , further comprising a rule builder coupled to the persona repository , the rule builder to store a set of rules in the persona repository , wherein the set of rules defines a modification process to modify the original content of the written communication to replace the element of the original content with the substitute element that is compatible with the selected persona style .
changes in the ways audiences interact with brands are also adding more importance to the role of communications . technology analyst companies like gartner and forrester have predicted trends that indicate more and more buying cycles are becoming self - directed , with approximately 80 % of the cycle having no human - to - human interaction by the year 2020 . with these changes , communications tactics are more effective than marketing to influence behaviour as the audience moves from one stage of the cycle to the next .
[ 0039 ] example 3 . the example device of example 1 or 2 wherein the persona profiles are stored on a secure database .
means for storing a set of rules in the persona repository , wherein the set of rules defines a modification process to modify the original content of the written communication to replace the element of the original content with the substitute element that is compatible with the selected persona style .
most successful modern marketing communications campaigns contain some level of integration . successful integration requires a knowledge of the target audience’s behaviour . understanding the customer experience , developing strong personas and evaluating content acquisition behaviour can provide the foundation for increasingly effective strategies and tactics .
persona is a public relations agency where a small group of senior professionals work closely together with their clients to create and implement communication strategies .
20 . the system of claim 19 , further comprising a template builder coupled to the persona repository , the template builder to store a sentence template in the persona repository , wherein the sentence template comprises a fill - in - the - blank sentence for completion by a user .
it should also be noted that at least some of the operations for the methods 200 and 250 may be implemented using software instructions stored on a computer useable storage medium for execution by a computer . as an example , an embodiment of a computer program product includes a computer useable storage medium to store a computer readable program that , when executed on a computer , causes the computer to perform operations to apply persona styles to written communications , including operations to identify an element of original content of a written communication , to determine that the element of the original content of the written communication is incompatible with a selected persona style , and to modify the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style . the selected persona style defines a communication style .
appropriate for the activity and the user ' s desires for privacy . the personas and associated personal information is contained in a persona database 125 , a secure repository for persona information . [ 0012 ] typical data available for the different personas contains web links , history , cookies , user account identifications , passwords , email addresses , personal data and other information . all the information is stored in the master persona , while subsets may be stored with other personas . the personas may be used to remove or save cookies following browsing sessions depending on privacy settings of the persona used .
fig . 2 depicts a schematic block diagram of one embodiment of a persona input system for use with the im system of fig . 1 .
fig . 3 depicts a schematic block diagram of one embodiment of a persona management system for use with the im system of fig . 1 .
in one embodiment , the user interface 132 is substantially similar to the user interface 128 described above in relation to fig . 3 . hence , in some embodiments , the user interface 132 allows a user to interface with the persona repository 114 . likewise , in some embodiments , the user interface 132 allows a user to interface with the element templates 124 and / or the rules 126 stored in the persona repository 114 . additionally , in some embodiments , the user interface 132 allows a user to interface with the persona manager 120 . hence , in some embodiments , the user is enabled to select settings associated with the persona manager 120 and components thereof and allows the user to customize the functions of the persona manager 120 .
in response to commission inquiries about the potential influence the non - canadian entity might exercise over the applicant , persona explained that while the credit agreement would contain covenants that are customary for debt financings allowing the lenders to monitor the performance and operation of the business , j . p . morgan would not have any direct say on financial decisions or other business - related decisions . persona further explained that j . p . morgan would not own any shares of persona , directly or indirectly , and would not receive an option to acquire any shares of persona or of its parent corporation .
7 . the device of claim 6 wherein the hardware sensors provide location information for use in selecting a persona based on the location of the processor .
as explained above , the persona manager 120 allows a user to adapt communication message styles and tones to achieve a desired communication result . further , by selecting a specific or random persona , a user is enabled to disguise his or her identity . for example , when a user in a conversation wishes to remain anonymous such as a situation when a frank opinion on a sensitive subject is solicited amongst several participants , the persona randomizer 142 generates a neutral mood by randomly selecting a persona style to protect the anonymity of the user to facilitate a user in hiding their personal style to protect the anonymity of the user .
the commission received one intervention by the board of directors of the delta chamber of commerce in support of the purchase of the delta cable undertaking by persona .
modify the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style .
modifying the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style .
the commission will issue new broadcasting licences to persona , upon surrender to the commission of the licences originally issued to delta cable and coast cable and , pending the possible amalgamation of delta cable and coast cable , transferred to delta coast cable communications ltd . the new licences will expire on 31 august 2008 1 and will be subject to the conditions specified therein as well as to the conditions set out in appendices 1 and 2 to this decision .
30 . the method of claim 28 , further comprising storing a set of rules in the persona repository , wherein the set of rules defines a modification process to modify the original content of the written communication to replace the element of the original content with the substitute element that is compatible with the selected persona style .
it is noted , as per the asset purchase agreement dated 31 july 2006 , that delta cable and coast cable may amalgamate prior to the closing of the acquisition of the undertakings by persona . as a result , persona would acquire the undertakings from the amalgamated company , which is to be known as delta coast cable communications ltd . to this effect , a separate application ( 2006 - 1574 - 2 ) to effect a multi - step intra - corporate reorganization involving the amalgamation of delta cable and coast cable was filed under covering letter dated 1 december 2006 . that application was approved on 22 december 2006 .
the most commonly used definition of a persona is a semi - fictitious representation of the ideal customer based on research , experience and intuition . a well - developed persona can provide a strong foundation on which to review messaging , develop content and content calendars , identify and test tactics and hone strategies that work across multiple channels .
government plans to monitor and influence internet communications , and covertly infiltrate online communities in order to sow dissension and disseminate false information , have long been the source of speculation . harvard law professor cass sunstein , a close obama adviser and the white house’s former head of the office of information and regulatory affairs ,
in persona 5 , knowledge is a crucial social stat . it will help you grow your relationship with your friends as well as preform well on your exams . one of the most constant ways to get your knowledge up is correctly answering question that your teachers ask you in class . here are all of the answer to persona 5 ’s classroom questions . ( we answer all of these questions in context in our persona 5 walkthrough , too , but we’re presenting them here for easy access . )
means for modifying the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style .
[ 0009 ] many different personas may be generated and used for browsing in a variety of situations , such as anonymous browsing , gaming , general web surfing , home use , and work use , to name a few . each persona may have a different set of personalized information that may be available both to the user and to web site servers while the user is browsing the web . the personalized information may include web links , history , cookies , user account identifications , passwords , email addresses , personal data and other information . a persona for each different user browsing or communication activity may be selected by the user , or automatically selected based on context awareness . the persona manager also supports usages where it is not just about the privacy but also mode of operation or context of a user . for example , one might want a persona for home usage that would give them points or discounts for shopping at a certain site which should not carry over to their work persona . in such cases , the persona would allow the site to obtain and store information that sufficiently identifies the user to enable the tracking of points or discounts when using the same persona .
in some embodiments , the external source 118 includes a supplementary repository to the persona repository 114 . the persona repository 114 consults the external source 118 for additional information and existing semantic and linguistic associations . in some embodiments , the persona repository 114 consults the external source 118 to analyze an element of a user ' s message such as an acronym , an idiom , word choice , and so forth . hence , in some embodiments , the persona repository 114 queries the external source 118 to propose alternate wording for the element of the user ' s message as well as alternative moods and tones to the word choices made by the user relative to the user ' s message .
[ 0023 ] in further embodiments , personas may be stored on secure remote storage devices , sometimes referred to as the cloud . then , a user may use many different devices , and utilize the various personas stored in the cloud . the sensed location of the device may be used to select the proper persona based on the type of device and the location of the device , or based on user selection . [ 0024 ] a further example persona includes a shopping persona , which may have sign - in information and credit card information accessible for use in shopping on various websites . the shopping persona controls which information is retained and which information may be shared in one embodiment .
finally , it’s important to understand who influences the persona as they move through the buying cycle . influencers may be important enough to a campaign to merit their own personas .
persona 5 is full of polish , allure , charm — and more than 100 hours of gameplay . this guide and walkthrough will show you everything you need to know .
we are supporting our high speed data customers previously supported by parasun cablerocket . persona is pleased to be able to maintain and manage your hi - speed cable internet account .
[ 0017 ] the user is free to control the granularity of different personas as desired . one example may be a sports persona , while a user desiring more granularity may divide sports into several different individual sports , such as golf , basketball , or hockey . even further granularity would be evident in selecting different persona for different teams or players .
with a history of innovation by our eastlink employees and our new employees at persona , we will continue to launch new products and services and provide excellent customer service .
[ 0043 ] example 7 . the example device of example 6 wherein the hardware sensors provide location information for use in selecting a persona based on the location of the processor .
[ 0060 ] example 24 . a machine readable storage device having instructions stored thereon for causing a machine to perform a method of generating persona profiles , the method comprising : scanning a device for personal user information ; creating a master persona profile containing the personal user information ; creating a further persona profile containing a subset of the personal user information ; and selecting one of the multiple personas based on communications to be performed , wherein each persona has an associated subset of user personal information stored on a machine readable device to be exposed while communicating . [ 0061 ] although a few embodiments have been described in detail above , other modifications are possible . for example , the logic flows depicted in the figures do not require the particular order shown , or sequential order , to achieve desirable results . other steps may be provided , or steps may be eliminated , from the described flows , and other components may be added to , or removed from , the described systems . other embodiments may be within the scope of the following claims .
in one embodiment , the syntax engine 146 determines that an element of the original content of the user ' s message is incompatible with a selected persona style . the selected persona style defines a communication style . in other words , the implementation of a selected persona style may cause a replacement of some of the words of a user ' s message . the replacement of certain words in the user ' s message may then make the sentence incompatible with the selected persona style . the syntax engine 146 analyzes the syntactical elements of the user ' s message following the replacement of some of the words in the user ' s message to determine whether the syntax of the user ' s message contains a syntactical incompatibility .


lingo is a voip ( voice over ip ) provider in the united states .

it offers local and long distance calls anywhere in the u.s. , to canada , and to western europe , plus over 25 calling features .

lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality .

lingo has also been very commonly accused of continuing to charge former customers for accounts that have been cancelled .

lingo markets prepaid annual calling where customers pay for a whole year in advance , but the bankruptcy of parent primus telecom may raise questions about the company 's ability to provide a whole year of service .

the better business bureau grades primus a " d + " with no accreditation ; the d + rating is among the lowest possible , and is based on the number of " unresolved " complaints against the company , and the company 's failure even to respond to those complaints .

lingo ( voip service operator )

collect call and operator services lingo does not offer collect call or operator services via the service .
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there are important and significant differences between lingo ' s 911 services and traditional 911 or e911 service from wireline or non - voip phones .
all - in - one pricing : for one monthly fee , lingo offers its voip adapter and unlimited local and long - distance calling .
unavailability of lingo ' s e911 / emergency calling service lingo 911 service will be unavailable if there is a power outage , broadband service outage , delays due to updating your 911 service address or other reasons .
service distinctions you acknowledge and understand that the service is not a telephone service . important distinctions exist between telephone service and the enhanced service offering provided by lingo . the service is subject to different regulatory treatment than phone service . this treatment may limit or otherwise affect your rights of redress before regulatory agencies .
broadband service outage you acknowledge and understand that service outages by your broadband provider will prevent , and that network congestion may slow , all service including emergency calling service and / or e911 service dialing .
lingo offers the service subject to availability of facilities , limitations of service offerings , and the provisions of this agreement .
testing 911 dialing the lingo team has already done significant testing to ensure that its 911 services operate correctly with lingo ' s voice over ip service . if you do choose to test 911 dialing , please do so only one time . when you call , be sure to inform the psap operator it is not an emergency and that you are testing your alternative emergency service to make sure it ' s working properly .
us voip phone service provider lingo has added tel aviv phone numbers for customers who want to stay in touch with family and business contacts at lower calling rates . israel is one of the top 15 call destinations of lingo ' s customers . the company offers phone numbers from over 300 major us markets and international numbers at over 30 cities in fourteen countries . lingo customers may sign up online for two additional phone numbers on their lingo voip service . the company ' s international plans include one costing usd 34 . 95 for unlimited calling to the us , canada and puerto rico plus 300
911 service availability with an international phone number if your international phone number is not the primary lingo number , lingo ' s 911 service will work as described above . if your international phone number is the primary lingo number , when you dial 911 the call will be routed to a general emergency services center instead of a local psap . as always , it is important to be prepared to provide your physical address and a u . s . phone number where the operator can reach you .
non - usage or misdialing neither credit nor refund for service will be issued for non - usage of the service or misdialing while using the service .
lingo has two types of 911 dialing that will route your call from our network to the public safety answering point ( psap ) in your area : enhanced 911 ( e911 ) and emergency calling service ( ecs ) . as a lingo customer , you ' re automatically enrolled in lingo ' s 911 service - the type of 911 service you can access will be dependent on the physical location where you use the service or your
911 service address
. read below to learn more about these services and the important differences between them and traditional 911 or e911 services from non - voip phones .
your credit card will be charged for any usage after you contact lingo to cancel your service .
voice over internet protocol , or voip as it’s more commonly known , is increasing in popularity exponentially as more people ditch their landline . it has important advantages over the conventional home telephone services that are its primary competition , and there’s even a growing number of mobile apps that can augment and sometimes replace cell phone services entirely . but with so many providers out there , you need to know which are the best voip services .
no obligation to assist in switching to a different provider . if you either voluntarily cancel your lingo account or if lingo cancels your service for any reason set forth above , lingo will have no obligation whatsoever to assist you in any respect in switching from lingo to another service provider .
signup for 911 service with lingo voice over ip service lingo automatically signs you up for one of the two types of 911 service lingo offers when you initially order lingo voice over ip . there will be a screen that prompts you to complete the physical address where your service is going to be located - your
911 service address
. if you need to change this address , you can edit your customer profile in the online account management section .
for users who want more out of their voip service , the ooma premier service is available for $ 10 a month . the premium service supports a second phone number , blacklisting , and lets you make and receive calls via a smartphone app . ooma premiere also supports smart home features that no other service can match . it can interface with the amazon echo , the nest thermostat , nest protect , and even “smart” wall outlets and light bulbs .
power outage and outage of 911 services you acknowledge and understand that emergency calling service and e911 service dialing do not function without power . should there be an interruption in the power supply , the service and emergency calling service ( or e911 service ) dialing will not function until power is restored . a power failure or disruption may require the customer to reset or reconfigure equipment before using the service , emergency calling service , or e911 service dialing .
giving lingo your physical address unlike landline phone service , lingo voice over ip phone service is portable . for example , you can have a california number and receive calls in new york . notifying us of the physical address where you are using the lingo service is the only way to locate the appropriate public safety answering point ( psap ) serving the area at your current physical location . it is important to keep your 911 service address current on your lingo account . if you travel with the lingo adaptor , you should change your 911 service address to ensure your call is routed to the appropriate psap , keeping in mind the length of time it takes to change 911 services to a new address as described above . if you move to a location that is different than the 911 service address you have registered with lingo , and have not changed your address within this time period , and dial 911 it is very important to inform the operator of your exact location .
if you cancel your service with lingo , you will not be able to use the device or equipment .
phone number transfer on service disconnection if you wish to cancel your service and port ( i . e . , transfer ) your current lingo phone number to another carrier or service provider , it is your responsibility to ensure that your current lingo phone number has already been successfully ported to your new carrier or service provider prior to requesting cancellation of your account with lingo . cancellation of your lingo account prior to that confirmation from your new service provider that your current lingo telephone number has successfully ported shall result in your inability to use your current lingo number in the future because lingo will not be able to port that number after you cancel your lingo service . even if you have switched your service to another service provider , with or without porting your current lingo phone number , you still must cancel the service by calling the lingo account management department . until you formally cancel the service , you will continue to be billed ( and charged on your credit card ) for the service and you will be re sponsible for paying the billed charges in full , including any disconnect , equipment recovery and rebate recovery fees that may be applicable . upon contact from your new provider that you desire to port your telephone number , lingo will use reasonable efforts to release your lingo telephone number to your new service provider , if such new service provider is able to accept such number . lingo makes no guarantees on the ability to port your number .
loss of service due to power failure or loss of internet access , broadband or dsl service the service does not function without power or internet access , broadband or dsl service . should there be an interruption in the power supply , or the loss of internet access , broadband or dsl service , the service will not function until power and your internet access , broadband or dsl service are restored . a power failure or disruption may require you to reset or reconfigure equipment before using the service . power disruptions or failures and the loss of internet access , broadband or dsl service will also prevent dialing to emergency service numbers including the emergency calling service calling feature .
they charge you before you even start the service . they charge you all the time without even using the service ! !
if you provide lingo with a duly authorized tax exemption certificate , lingo will exempt you in accordance with law , effective on the date lingo receives the certificate .
lingo voip phone company - this is the worst phone company one can ever possibly have . i had very low quality of service ( they could barely me hear on the other end ) , they never fixed the problem , and when i decided to move to another company they refused to transfer my home phone number . they should not be doing business in the united states !
other service outages you acknowledge and understand that if there is a service outage for any reason , such outage will prevent all service , including emergency calling service and / or e911 service dialing . such outages may occur for a variety of reasons , including , but not limited to those reasons described elsewhere in this agreement .
for any failure or interruption of service , lingo’s liability will be limited to the provision of a credit for the monthly recurring charges applicable to the period during which service was not available .
length of time for 911 service to be activated or changed when you sign up for lingo or make changes to your 911 service address , it takes up to three business days for the service to be activated or the change to take effect . this includes any changes from locations where one type of 911 service is available to locations where only the other type of 911 service is available ( e . g . , moving from a location where only ecs service is available to a location where e911 service is available ) .
requires re - activation if you move you acknowledge and understand that e911 and emergency calling service dialing will not function properly or at all if you move or change the physical location of your lingo equipment to a different street address , unless and until you have successfully changed your 911 service address in the “my account” section at urltoken or contacted lingo customer service to correct your 911 service address .
non - availability of traditional 911 or e911 dialing service : you acknowledge and understand that unless you have been specifically informed by lingo that e911 service is available at your 911 service address ( which can be confirmed in your “my account” section at urltoken or by calling lingo’s customer care department ) , the service will not support traditional 911 or e911 access to emergency services . in such cases , lingo offers a limited emergency calling service available only on lingo devices as described herein , but you acknowledge and understand that such emergency calling service dialing is different in a number of important ways from traditional 911 services , as described below . lingo emergency calling service dialing is available only on lingo - certified devices or equipment . you agree to inform any household residents , guests and other third persons who may be present at the physical location where you use the service ( i . e . , your 911 service address ) as to the non - availability of traditional 911 or e911 dialing from your service and device ( s ) . if you activate lingo emergency calling service dialing , you agree to inform any household residents , guests and other third persons who may be present at the physical location where you use the service as to the important differences and limitations of lingo emergency calling service dialing as compared with traditional 911 or e911 dialing , as set forth in this agreement .
no credit allowances for interruption of service . you acknowledge and agree that the service is provided
as is .
credit allowances for interruption of service , including international calling services , will not be provided .
lingo has the worst customer service . telemarketers deceived us into getting lingo phone service and they sent us 3 lingo sets in 2 months . after promising us that we will be charged $ 5 . 95 per month , they charged us $ 70 - $ 80 even though we didn’t even open the box yet . they sold our contact info to other telemarketing agency . never use lingo phone service , i would never recommend this company to anyone .
no waiver of rights by lingo . if lingo fails to enforce any right or remedy under this agreement , that does not waive lingo’s right to do so or waive any right or remedy that lingo has for any other breach or failure .
skype and hangouts are good enough for users who don’t want to make any investment in new hardware . skype , vonage , and ooma also offer business - class services with more features for additional rates , so check out their websites if you’re looking for a more elaborate service . vonage is probably the best bet for home users who want a landline alternative , while ring central is preferable for businesses who want a complete voip and teleconferencing service .
change of physical location of lingo equipment you acknowledge and understand that e911 and emergency calling service dialing does not function properly or may not function at all if you take your equipment with you away from the 911 service address or physical location that you have registered with lingo .
lingo reserves the right to discontinue furnishing the service , cancel your account , and / or block your access to the lingo network , without incurring any liability , immediately and without notice if lingo deems that such action is necessary to prevent or to protect against fraud or to otherwise protect lingo’s personnel , agents , facilities , or services . without limitation , lingo may take such actions if :
if billing systems or other support is not available for a service , feature , surcharge , tax or other charge element at the time of service provision , lingo will bill for that service , feature , surcharge , or other charge element as soon as it is capable of doing so .
as set forth in section iii ( v ) ( c ) below , lingo charges a monthly fee of $ 1 . 99 per account for e911 or emergency calling service ( ecs ) . for those customers that signed up for the service prior to november 28 , 2005 , lingo will continue providing the emergency calling service described below unless or until the e911 services are activated . for those customers that sign up for the service after november 28 , 2005 , lingo will confirm e911 capability prior to sign up . regardless of when a customer signs up for the service , if the service is used in a physical location different than the current location registered with lingo ( the “911 service address” ) , e911 service may or may not be available , and the 911 call will be routed to the wrong location . it is important that such customers promptly update their location with lingo in accordance with the instructions in section ii ( d ) below .
you acknowledge and understand that if you change your primary lingo phone number you will not be able to change your 911 service address for seventy - two ( 72 ) hours . during that time , any e911 or emergency calling service calls that you may make will be routed using the 911 service address that was in lingo’s records before you changed your phone number .
use of service and device by customers outside the united states lingo does not presently offer or support the service to customers located in other countries . if you remove the device to a country other than the united states and use the service from there , you do so at your own risk , including the risk that such activity violates local laws in the country where you do so . you are liable for any and all use of the service and / or device by any person making use of the service or device provided to you . lingo reserves the right to cancel or suspend the service if it is determined that the service is being used outside the united states .
lingo may ( 1 ) deny , for any lawful reason , your request for service , or ( 2 ) limit or allocate the facilities available to or used by any service , if necessary , to manage its network in an efficient manner , meet reasonable service expectations , furnish service to existing and future customers based on forecasted customer requirements , or for any other lawful reason .
failure to designate the correct physical address for e911 and / or emergency calling service dialing the address which the customer provides to lingo is the address that is applied to your service for both e911 and emergency calling service dialing ( also known as your “911 service address” ) . should you need to change this address , you must change this in the “my account” section at urltoken or contact lingo customer care immediately to correct this address . it may take up to three ( 3 ) business days to effectuate a change or update of your 911 service address . failure to provide the current and correct physical address and location of your lingo equipment as your 911 service address may result in the loss of e911 capability and / or will result in any emergency calling service communication you may make being routed to the wrong local emergency service provider .
differences between emergency calling service on the lingo voice over ip service and e911 services ( from a traditional phone or lingo ' s e911 service ) if the 911 service address you provide lingo has emergency calling service , there are additional differences between it and e911 services on a traditional phone or even lingo ' s e911 service . the lingo voice over ip call will be routed to the psap ' s general access line , which is different from the 911 emergency response center . you will need to state the nature of your emergency promptly and clearly , including your location and telephone number , as psap personnel will not have this information at hand . psap personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance , such as dispatching police , an ambulance and / or a fire truck .
click here to see which type of 911 service is available for your address .
i change to lingo in april and we are already in july and i still don ' t have phone service and lingo is being charging my account for 2 months already and my home phone is still not working .
skype is probably the best - known voip solution in existence , thanks to successful service that spans more than a decade . the company is now owned and operated by microsoft , which means that skype is integrated with windows 10 , but the service is available on the web , mac os x , linux , all major mobile operating systems , and even the xbox and some smart tvs . it’s also getting regular upgrades and overhauls , even if some third - parties have moved away from it .
lingo mixes a vonage - style voip service with an international unlimited plan that should appeal to anyone who needs to frequently call outside the united states . lingo unlimited is also available for as little as $ 15 a month with a contract ( $ 20 without ) , and comes with a free adapter that works with landline phone hardware . the $ 10 - a - month plan offers 500 international minutes , which might make better sense for lighter users . the service also supports standard phone features and multiple lines , but using lingo via a smartphone app requires you to pony up an extra $ 10 a month . it’s best suited for users who make frequent calls at specific times from their home or business .
limitation of liability and indemnification you acknowledge and understand that lingo’s liability is limited as set forth in section vii ( b ) ( 1 ) below , for any service outage and / or inability to dial emergency calling service or e911 service from your line or to access emergency service personnel . you agree to defend , indemnify , and hold harmless lingo , its officers , directors , employees , affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service , from any and all claims , losses , damages , fines , penalties , costs and expenses ( including , without limitation , reasonable attorneys’ fees ) by , or on behalf of , customer or any third party or user of customer’s service relating to the ( i ) absence , failure or outage of the service , including emergency calling service or e911 dialing ; and / or ( ii ) inability of customer or any third person or party or user of customer’s service to be able to dial 911 or to access emergency service personnel .
these terms and conditions constitute the agreement ( the
agreement
) between lingo , inc . (
lingo ,
“us” , or “we” ) and the user (
you ,
“your , ”
user ,
or
customer
) of the lingo residential and small business voice over internet protocol ( “voip” ) communications services and any related products or services (
service
) . for purposes of this agreement ,
you
means the customer , defined as either ( i ) the person identified in lingo’s account records as responsible for payment of all charges ; or ( ii ) any other person with actual or apparent authority to represent that person or to use the service . by enrolling in , using , or paying for the service , you agree to the prices , charges , terms and conditions in this agreement . if you do not agree to these prices , charges , terms and conditions , do not use the service , and cancel the service immediately by calling lingo’s account management department at the toll free number on the first page of your invoice for further directions .
there is no service term applicable to such customers . we will provide our service to you indefinitely , until the account is cancelled by the customer or by lingo in accordance with the provisions of these terms and conditions ( section vi ) .
binding effect . this agreement is binding upon you and lingo and upon , respectively , your and lingo’s respective agents , heirs , and successors .
if lingo becomes concerned at any time about your ability to pay for the service , lingo may require that you pay its charges within a specified number of days and that you make such payments in cash or the equivalent of cash .
you are responsible for payment of all charges for the service furnished to you and anyone authorized by you to use your service . this responsibility is not changed by virtue of any use , misuse , or abuse of your service undertaken or caused by third parties .
if lingo hires a collection agency to collect , or attempt to collect , any charges owed lingo , you will be liable to lingo for all costs that lingo incurs , including without limitation collection agency fees , reasonable attorneys’ fees , and court or arbitration costs . if lingo incurs any fees or expenses , including reasonable attorneys’ fees , in collecting , or attempting to collect , any charges owed lingo other than by hiring a collection agency , you will be liable to lingo for the payment of all such fees and expenses reasonably incurred .
the discontinuance of service by lingo pursuant to these provisions does not relieve you of any obligation to pay lingo for charges due and owing for service ( s ) furnished up to the time of discontinuance . customers will be subject to an equipment recovery fee if their service is cancelled or terminated and they fail to return equipment , as described in section iii ( b ) ( 1 ) and iii ( v ) above .
incompatibility with certain broadband , modem , and other services you acknowledge that our service presently is not compatible with aol® cable broadband service and tivo® . there may also be other services with which our service may be incompatible such as modems provided by broadband providers . we do not warrant that our services will be compatible with all broadband services and modems and disclaim any express or implied warranties regarding the compatibility of our service with any particular broadband service or modems .
what is lingo e911 ? lingo enhanced 911 service routes your 911 call and delivers location specific information ( address and call - back number ) to public safety answering points ( psaps ) whenever someone makes an emergency 911 call . this allows emergency response units to be dispatched to the 911 service address you provide in your lingo account file even if the caller is unable to speak or if the call is suddenly disconnected .
upon service termination or cancellation by the customer or by lingo after the activation date , the customer must return to lingo any equipment provided by lingo to the customer . an equipment recovery fee not to exceed $ 75 . 00 will be charged if the equipment is not returned in accordance with the requirement listed in subparagraph v below .
ellen muraskin has been writing about telecom and it since 1993 when she joined the marketing department of dialogic . in 1996 she joined the editorial staff of cmp’s computer telephony magazine , rising to executive editor before joining ziff davis media to launch the voip topic center of their urltoken site . she served as senior copywriter for it infrastructure company raritan and has written and edited for several publications .
emergency services fee : lingo charges an emergency services fee for providing nationwide emergency 911 service in compliance with federal and state regulations . the emergency service fee is $ 1 . 99 per account per month and is separate from any state or locally mandated emergency 911 charge .
alternative emergency calling service arrangements you acknowledge that lingo does not offer primary line or lifeline services . you should always have an alternative means of accessing traditional 911 or e911 services .
description of emergency calling service - type dialing capabilities - activation required lingo does offer an emergency calling service that is different in a number of important ways from traditional 911 services or lingo e911 services . for customers that do not have e911 capability , when you dial 911 , your call is routed from the lingo network to the psap or local emergency service personnel using the address that you provided to lingo . you will need to state the nature of your emergency promptly and clearly , including your location and telephone number , as psap personnel will not have this information at hand . psap personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance , such as dispatching police , an ambulance and / or a fire truck . you acknowledge and understand that when you dial 911 from your lingo equipment you will be routed to the general or administrative telephone number for the psap or local emergency service provider , and will not necessarily be routed to the 911 dispatcher ( s ) who are specifically designated to receive incoming 911 calls using traditional 911 dialing . additionally , some psaps may from time to time refuse to accept calls from voip providers such as lingo . as described herein , this emergency calling service dialing currently is not the same as traditional 911 or e911 dialing , and at this time , does not necessarily include all of the capabilities of traditional 911 dialing .
business use of service and device if you have subscribed to any of lingo’s business plans , the service and device are provided to you as a small business user . this means that you are not to resell or transfer the service or device to any other person for any purpose . you agree that the lingo business plan to which you have subscribed does not confer the right to use the service for auto - dialing , continuous or extensive call forwarding , telemarketing of any kind , inbound / outbound centralized or distributed call center activity , fax broadcasting or fax blasting , or voicemail broadcasting or blasting . lingo reserves the right to immediately terminate , modify or offer a transfer to another higher price service plan ( and charge you the plan change fee described in section iii ( e ) ) , if lingo determines , in its sole discretion , that customer’s service is being used in violation of this section iii ( g ) .
rates and charges for the service lingo’s rates and charges for the service are published on urltoken . you are responsible for payment of the rates and charges in effect and posted on urltoken when you enroll in a particular plan , or as later modified from time to time pursuant to section i following three ( 3 ) days of lingo’s posting changes on urltoken or three ( 3 ) days following lingo’s communication of such changes to you by e - mail .
we will provide our service to you indefinitely , until the account is cancelled by the customer or by lingo in accordance with the provisions of these terms and conditions ( section vi ) .
all cancellations will be effective on the date that you call lingo’s account management department and cancel the service with an account management representative who will also issue a cancellation confirmation number . lingo does not have the ability to schedule a cancellation for a future date . it may take up to three ( 3 ) business days to actually terminate the provision of the service to you .
i had lingo service up until over 10 months ago when i disconnected the phone and called to cancel the service . since it was being paid by my accountant through the business i do not keep close track on those charges . my bad . now they say they have no record of the request , and do not monitor whether there is an actual phone number receiving service or not .
the importance of updating your 911 service address whether you have emergency calling service or e911 at your location , lingo routes your voice over ip call to the public safety answering point ( psap ) , which provides emergency services in your area as described in the
what is lingo ecs
and
what is lingo e911
sections above . the appropriate psap is determined by the physical address you supply when you sign up for lingo . therefore , if we do not have the correct address where you are using the service , your call cannot be routed to the corresponding psap for your area and could delay the required emergency services . the psap or public safety answering point is the agency that takes emergency calls and routes them to the appropriate emergency service .
vonage is the best - known voip provider in the united states , one that emulates conventional landline phones . the standard plan is $ 10 a month and covers all calls to landline and mobile numbers in the united states , canada , mexico , and puerto rico . international calls are billed per minute , like an old - fashioned landline plan . other plans offer discounts for international calls , or calls to specific countries .
you must promptly notify lingo of any change in your invoicing address or , if applicable , in the credit card or bank account used for payment . you should notify the lingo customer care department at the toll - free number listed on the first page of your invoice or by e - mailing lingo at the following address : customercare @ lingo . com .
lingo may terminate your service at any time in its sole discretion , if any charge to your credit card on file with lingo is declined or reversed , your credit card expires and you have not provided lingo with a valid replacement credit card , or in case of any other non - payment of account charges . termination of service for declined or expired card , reversed charges , or non - payment leaves you fully liable to lingo for all charges accrued before termination , disconnect fees , rebate recovery fees and equipment recovery fees ( where applicable ) , and all costs incurred by lingo in collecting such amounts including but not limited to collection costs and attorneys’ fees .
in addition to surcharges and fees that may be found in the applicable calling plan described on www . lingo . com , lingo may impose additional rates and charges . these include :
© 2018 birch communications . lingo® is a registered trademark of birch communications . all rights reserved
dialing emergency services using lingo voice over ip service simply dial 911 in the case of an emergency and your call will be connected to the psap , emergency response center or other emergency services center .
copyright / trademark / unauthorized usage of device , firmware or software the service and device and any firmware or software used to provide the service ( or provided to customer in conjunction with providing the service ) , or embedded in the device , and all service , information , documents and materials on lingo’s website ( s ) are protected by trademark , copyright or other intellectual property laws and international treaty provisions . all websites , corporate names , service marks , trademarks , trade names , logos and domain names ( collectively
marks
) of lingo are and shall remain the exclusive property of lingo and nothing in this agreement shall grant you the right to license or to use such marks . you acknowledge and agree that you are not given any license to use the firmware or software used to provide the service or provided to customer in conjunction with providing the service , or embedded in the device , other than a non - transferable , revocable license to use such firmware or software ( without making any modification thereto ) strictly in accordance with the terms and conditions of this agreement , and that the device is exclusively for use in connection with the service . if you decide to use the service through an interface device not provided by lingo , which lingo reserves the right to prohibit in particular cases or generally , or are required to use third party software to enable the use of lingo accessories , like softphone , you promise that you have acquired , and all times during your use , possess all of the required rights , including software and / or firmware licenses , to use that interface device of third party software with the service , and you will indemnify and hold harmless lingo against any and all liability arising out of your use of such interface device of software with the service or any of its accessories .
what is lingo ecs ? lingo emergency calling service is an alternative 911 dialing service offered in locations where e911 service in not yet available . ecs service routes your 911 call to the psap ' s general access line , which is different from the 911 emergency response center . you will need to state the nature of your emergency promptly and clearly , including your location and telephone number , as psap personnel will not have this information at hand . psap personnel are responsible for taking the necessary steps to provide you with the appropriate assistance , such as dispatching police , and ambulance and / or a fire truck .
lingo may , without notice ( consistent with governing laws or regulations ) , block traffic to or from specific countries , country codes , cities , city codes , local telephone exchanges (
nxx exchanges
) , individual telephone stations , groups or ranges of individual telephone stations , or calls using certain customer authorization codes , whenever lingo deems it necessary to take such action to prevent ( 1 ) the unlawful use of service ; ( 2 ) nonpayment for service ; ( 3 ) the use of service in violation of this agreement ; or ( 4 ) network blockage or the degradation of service furnished to you or other customers .
although it’s based out of the uk , ring central is one of the most well - reviewed voip services available around the world . it’s definitely more for business users than consumers , and comes with the advanced feature set you would expect from a tier - one provider . with a network backbone in the u . s . , there shouldn’t be any increased lag from the company’s headquartered location , and its prices make it hotly competitive with its contemporaries .
you agree to pay all taxes imposed . if lingo has collected taxes and a challenged tax is found to have been invalid and unenforceable , lingo , in its sole discretion , will either reduce service rates for a fixed period of time in the future in order to flow - through to customers an amount equivalent to the amount of tax refunds collected by lingo , or lingo will credit or refund such amounts to affected customers ( less its reasonable administrative costs ) , if the amounts collected were retained by lingo or if they were delivered to the jurisdiction and returned to lingo , or it will negotiate an arrangement with the jurisdiction to provide a future benefit for customers in that jurisdiction .
founded in 2004 , lingo offers nationwide calling plans for a low monthly rate . the plans include a wealth of extra features and unlimited calling to other lingo users , regardless of location .
lingo makes no express or implied representations or warranties about its services and disclaims any implied warranties , including , but not limited to , warranties or implied warranties of merchantability or fitness for a particular purpose or use or non - infringement . lingo does not authorize anyone to make a warranty on lingo’s behalf and you may not rely on any statement of warranty as a warranty by lingo .
lingo , its officers , directors , employees , affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service will not be liable for any act or omission of any other company or companies furnishing a portion of the service , or from any act or omission of a third party , including those vendors participating in lingo offerings made to you , or for any unauthorized interception of customer’s communications or other breaches of privacy attributable in part to the acts or omissions of customer or third parties , or for damages associated with the service , or equipment that it does not furnish , or for damages that result from the operation of customer provided systems , equipment , facilities or services that are interconnected with the service .
theft of service you agree to notify lingo immediately , in writing , by electronic mail or by calling lingo customer care , if the device is stolen or if you become aware at any time that your service is being stolen or used fraudulently . when you call or write , you must provide your account number and a detailed description of the circumstances of the device theft or fraudulent use of service . failure to do so promptly after discovery of the improper use may result in the termination of your service and additional charges to you . you will be liable for all use of the service if your device is stolen from you and any and all stolen service or fraudulent use of the service . notwithstanding anything herein to the contrary , credits will not be issued for charges resulting from fraud that arises out of third parties hacking into your equipment , other equipment used by you , or the internet . this includes , but is not limited to , modem hijacking , wireless hijacking , or other fraud arising out of a failure of your internal or corporate procedures . lingo will not issue credit for invoiced charges for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your service .
© 2016 lingo , inc . all rights reserved . lingo and its logo are registered trademarks of birch communications . the names of other companies , products and services are the property of their respective owners .
international dids or phone numbers lingo charges an additional monthly fee for international ( non - united states ) direct inward dial phone numbers ( “did” ) for those customers who wish to order that feature . monthly fees for international did numbers vary and are available from lingo’s customer service department . customers that have international dids are provided with these numbers based on current united states and overseas regulations . these regulations are subject to change without notice and lingo may be required to discontinue this service , without notice . lingo reserves the right to discontinue international did services for any reason at any time and is only obligated to refund the pro - rated monthly fee .
in order to use the service , the customer must have a high - speed internet service , broadband or dsl , which is not a part of the service . you are responsible for subscribing and paying for your high - speed internet access , broadband or dsl in order to use your service . the quality of your service is highly dependent on the data speed , quality and reliability of your high - speed internet , broadband or dsl connection . it is your responsibility to report and resolve any quality and connectivity issues related to your high - speed internet , broadband or dsl connection with your provider .
the activation date for all customers will be within seven ( 7 ) days after the customer signs up for the service .
federal universal service fee : lingo imposes a surcharge to recover the federal universal service fee that it is required to pay to a federal program that ensures that basic phone service is available in all areas of the country at affordable rates . additionally , the universal service fee / fund ( usf ) provides for discounted telecommunications services for schools , libraries and rural health - care facilities . all telecommunications providers are required to pay into the federal usf , and their contributions may be recovered from customers . the usf contribution percentage is reviewed and adjusted quarterly by the fcc . the usf rate for the current quarter can be found at www . lingosupport . com . lingo will add a surcharge to its invoices to recover this cost from customers .
pursuant to rulings by the federal communications commission ( “fcc” ) , lingo has arranged for e911 dialing services for all of its lingo customers in areas in which the public safety answering point ( “psap” ) is equipped to handle e911 calls . lingo has undertaken this ongoing , nationwide effort through its third - party e911 provider . as the roll out of the e911 initiative progresses , increasing numbers of lingo customers will have e911 service , where available . we encourage all customers to check their “my account” section at urltoken to find out the progress of e911 capability for their registered location .
allegations or claims that you have not acquired or possess the requisite rights to any devices not provided by lingo and / or third party software for use in conjunction with lingo accessories as described in section iii ( n ) .
in emergency situations where disclosure of such information is necessary to protect lingo customers or third parties from imminent harm .
when other u . s . or foreign carriers , and foreign telecommunications administrations , use facilities to establish connections to points not reached by lingo’s network , lingo is not liable for acts or omissions of other carriers or foreign telecommunications administrations .
assignment . customer may not modify or assign this agreement . in its sole discretion , lingo may assign this agreement .
lingo , its officers , directors , employees , affiliates and agents and any other service provider who furnishes services to customer in connection with this agreement or the service will not be liable for : ( i ) any failure of performance due to causes beyond its control , including , but not limited to , acts of god , fires , power outages , floods or other catastrophes ; national emergencies , insurrections , riots or wars , acts of terrorism , strikes , lockouts , work stoppages or other labor difficulties ; and any law , order , regulation or other action of any governing authority or agency thereof ; ( ii ) delayed installation of lingo’s facilities or commencement of service ; ( iii ) any damages associated with devices not provided by lingo and / or any third - party software ( including but not limited to the download thereof ) recommended or required for use with any of the lingo accessories .
plug - and - play setup : to get started , simply plug the lingo adapter between your router and your phone .
the parties acknowledge and agree that this agreement and products and services offered by lingo , including advertising , involve interstate commerce .
directory listings the phone numbers you get from lingo will not be listed in any telephone directories . however , any phone number ( s ) you transfer from your local phone company may be or remain listed . lingo has no control over directory listings .
however , if service is terminated or cancelled by the customer or by lingo prior to the end of the chosen a twelve ( 12 ) or twenty - four ( 24 ) month term , the customer will be billed an early termination fee of $ 175 . 00 .
for all customers : termination or cancellation of service does not excuse the customer from paying all unpaid , accrued charges due in relation to this agreement .
administrative , regulatory , and compliance fee : lingo charges an administrative , regulatory , and compliance fee of $ 2 . 99 per phone number per month . this fee is not a government mandated charge , but represents compensation for administrative , compliance , and other services that lingo performs in connection with the provision of the service . what is included in the fee is subject to change from time to time .