new jersey manufacturers insurance company or njm , headquartered in the west trenton section of ewing township , mercer county , new jersey , united states , offers personal auto , commercial auto , workers ' compensation , homeowners , and umbrella insurance .

the company was formed in 1913 by a group of factory owners seeking workers ' compensation coverage .

njm has grown to provide insurance to more than 800,000 policyholders living in new jersey and eastern pennsylvania .

njm has been partnered with the new jersey business and industry association , or njbia , since the day it first started writing insurance policies .

those seeking njm personal insurance must be either currently employed by a member organization of the njbia ; currently employed by the state of new jersey ; currently employed by a new jersey county , municipality , or township ; currently employed by a new jersey public school ; or currently employed by the federal government , while commercial applicants must be a member of the njbia .

home > new jersey > ewing > insurance companies > new jersey manufacturers insurance co .
new jersey manufacturers insurance company has been around since 1913 . njm operates in new jersey and pennsylvania .
this new jersey manufacturers insurance company review is divided into five sections , consisting of : 1 . am best financial strength ratings for the new jersey manufacturers companies 2 . jd power insurance customer & claims satisfaction scores & ratings for new jersey manufacturers compared to competing companies 3 . the auto insurance customer complaint records for the new jersey manufacturers insurance subsidiaries , 4 . the homeowners insurance customer complaint records for the new jersey manufacturers insurance subsidiaries , and 5 . the competitiveness of new jersey manufacturers auto & home insurance rates compared to other major auto & home insurance companies .
new jersey manufacturers insurance , selling only to a small universe of people living in new jersey and pennsylvania , also gets great customer service marks .
new jersey manufacturers sells auto & home insurance direct from its company , but it is open only to the employees of new jersey business & industry association members , state of new jersey employees , njm’s previously insured drivers , and / or previous / current auto / homeowner policyholders . new jersey manufacturers is also only available for new jersey or pennsylvania residents . many nj employers have new jersey manufacturers available to their employees , so if you are wondering if new jersey manufacturers is available to you , ask your employer .
nowell james and maryann james , his wife , plaintiffs–respondents , v . new jersey manufacturers insurance company , defendant–appellant .
linda a . boritz , plaintiff - appellant , v . new jersey manufacturers insurance company , defendant - respondent .
ask a question about working or interviewing at new jersey manufacturers insurance company . our community is ready to answer .
if you look at the annual homeowners insurance premiums for new jersey manufacturers insurance company in section # 4 of this review , its homeowners insurance market share has increased each year since 2010 , which may indicate new jersey manufacturers insurance company has competitive homeowners insurance rates .
nj manufacturers sells home insurance through the two subsidiary companies listed below . here is the home insurance complaint data for each new jersey manufacturers subsidiary :
for commercial insurance , the company must be a member of the new jersey business and industry association .
since 1913 , new jersey manufacturers insurance company has been protecting clients from financial liabilities . the company carefully underwrites each policy to safeguard consumers while working to control costs .
new jersey manufacturers insurance group provides coverage for business and personal purposes . the company customizes policies for homeowners , drivers and commercial business owners to ensure they receive superior service and reliable coverage in new jersey and pennsylvania .
the new jersey re - insurance company subsidiary has a better - than - average auto insurance complaint history in the most recent five of the last six years , with no auto insurance complaints from 2011 to 2014 . new jersey the auto insurance market share for new jersey re - insurance company has decreased each year since 2010 , which may be an indication new jersey re - insurance company does not have competitive pricing for its auto insurance , or it may not be selling new auto insurance policies .
the new jersey indemnity insurance company subsidiary had no auto insurance complaints in four of the last six years , and one auto insurance complaint each year in 2010 & 2014 . because new jersey indemnity insurance company has very few auto insurance customers , the one auto insurance complaint it had in 2010 & 2014 resulted in high complaint ratios of . 87 & 1 . 74 respectively . the auto insurance market share for new jersey indemnity insurance company has decreased each year since 2011 , which may be an indication new jersey indemnity insurance company may not be selling new auto insurance policies .
at new jersey manufacturers ( njm ) , a top - rated insurance company , our personal lines department is currently interviewing for personal lines representatives for . . .
new jersey manufacturers insurance company’s stellar financial strength rating has been downgraded a notch by a . m . best , based on concerns about its underwriting and operating performance .
the complaint statistics , called complaint ratios , used in this new jersey manufacturers insurance review are the number of upheld complaints filed against each of the new jersey manufacturers companies with a state’s insurance regulatory authority , adjusted for each subsidiary’s market share , as determined by the national association of insurance commissioners .
new jersey manufacturers insurance co . has received 3 . 45 out of 5 stars based on 1 customer reviews and a bbb rating of a .
this territory includes pennsylvania , south new jersey and new york metro . employer paid life insurance . 401 ( k ) with generous company match . . . .
1913 - new jersey manufacturers casualty insurance company is founded to fulfill president woodrow wilson ' s campaign pledge to provide injured workers with medical care and partial wage replacement . njm is established to provide workers ' compensation to new jersey ' s growing business community .
the new jersey manufacturers insurance company subsidiary has an excellent , better - than - average auto insurance complaint history over the last six years , with its number of auto insurance complaints in its worst year during this period , at only 34 % of the industry average . the auto insurance market share for new jersey manufacturers insurance company has increased each year since 2010 , which may be an indication of competitive pricing for its auto insurance .
njm insurance group , one of new jersey’s leading automobile insurers , has hired violet marrero as its consumer safety administrator . she is based in njm’s west trenton , new jersey , headquarters office .
the new jersey re - insurance company subsidiary has a worse - than - average home insurance complaint history in three of the last six years , with its number of home insurance complaints in its worst year during this period at 1 , 096 % of the industry average . however , new jersey re - insurance company has an extremely small home insurance market share ( more than 100 times smaller than the home insurance market share of the new jersey manufacturers insurance company subsidiary ) so the one home insurance complaint it had in 2012 resulted in the 5 . 50 % complaint ratio . in 2011 , two home insurance complaints resulted in the 10 . 96 complaint ratio . the home insurance market share for new jersey re - insurance company has been about the same over the last five years , which may be an indication new jersey re - insurance company does not have competitive pricing , or its no longer selling new home insurance policies .
the new jersey manufacturers insurance company subsidiary has a superior , better - than - average home insurance complaint history over the last six years , with its number of home insurance complaints in its worst year during this period at a very low 22 % of the industry average . the home insurance market share for new jersey manufacturers insurance company has increased each year , over the last four years , which may be an indication of competitive pricing for its home insurance .
new jersey manufacturer’s insurance , known as njm , was founded in 1913 by a group of local factory owners . the company was designed to provide affordable worker’s compensation insurance from a local company . commercial auto was added to the product lineup in 1917 , and in 1921 the new jersey manufacturer’s fire insurance company was established to offer personal lines insurance .
njm has offices in hammonton , parsippany , and west trenton ( headquarters ) , new jersey . nearly all the company ' s business is in new jersey , though it does insure drivers in some parts of pennsylvania .
new jersey manufacturers has a great reputation for above average service & low auto insurance rates , which is supported by the information in this review , but nj manufacturers insurance is available only to the employees of new jersey business & industry association members , state of new jersey employees , njm’s previously insured drivers , and / or previous / current auto / homeowner policyholders , and not everyone qualifies due to their driving record or other reasons . this review can help drivers not qualifying for nj manufacturers to find an insurance company with comparable service & low rates .
alongside the ratings downgrade , a . m . best affirmed the financial strength rating of a + and the issuer credit rating of “aa - ” of njm’s wholly owned subsidiary , new jersey re - insurance company . as well , a . m . best affirmed the financial strength rating of a ( excellent ) , and the issuer credit ratings of “a” for njm’s other subsidiary companies – new jersey casualty insurance company and new jersey indemnity insurance company .
management won’t take any advice from anyone because they have an ego the size of new jersey .
new jersey indemnity insurance company & new jersey casualty insurance company ( sells workers compensation insurance only ) have an a ( excellent ) am best financial strength rating with a stable outlook ( no ratings upgrade or downgrade is expected in the near future ) also reaffirmed on 2 / 04 / 2016 . a is the third highest rating for am best .
nj manufacturers is usually rated in only one of the eleven regional studies ( the mid - atlantic region ) composing the annual jd power us auto insurance customer satisfaction study , which makes sense , since nj manufacturers provides insurance in the states of new jersey & pennsylvania only .
provider to a leading local personal and commercial insurance company . the company provides personal and commercial insurance to members of the
the american commerce insurance company subsidiary insures homes in many states , but mostly in arizona , california , connecticut , idaho , indiana , kentucky , new hampshire , new jersey , new york , ohio , oregon , rhode island , tennessee , & washington .
njm is the state ' s leading auto insurer ( by number of vehicles covered , about 810 , 000 ) and workers ' comp insurance provider and the third - largest homeowners insurance provider . personal auto premiums account for most of the company ' s written premiums , followed by workers ' compensation premiums . njm operates alongside three sister firms : new jersey re - insurance , new jersey casualty insurance , and new jersey indemnity insurance . the four companies operate together as the njm insurance group .
this nj manufacturers insurance review will evaluate the 2009 , 2010 , 2011 , 2012 , 2013 , & 2014 homeowners & auto insurance complaint records for the subsidiary companies of nj manufacturers insurance , to determine whether each subsidiary , such as new jersey indemnity insurance company , has a better - than - average , average , or worse - than - average customer complaint record .
this list includes all insurance companies that write private passenger auto insurance and companies newly admitted to new jersey . please see the notes next to each insurer ' s name for any restrictions on new applicants .
the american commerce insurance company subsidiary insures private passenger vehicles in many states , but mostly in arizona , california , connecticut , idaho , indiana , kentucky , new hampshire , new jersey , new york , ohio , oregon , rhode island , tennessee , & washington .
so you don’t have to worry about comparing complaint ratio numbers , i devised a rating system to help you identify if new jersey manufacturers has a good or poor complaint record .
alan baird industries is a wire and cable manufacturer located in northern new jersey . must have reliable and consistent attendance and comply with company . . .
company paid medical , dental & vision insurance . licensed to practice law in new jersey ( this could include obtaining a license to practice in - house based on . . .
these insurance companies scored higher than nj manufacturers in the 2015 us auto claims satisfaction study ( listed in order from highest scoring company to lowest scoring company ) : none .
medical and dental insurance . we support customers in more than 100 countries from our international headquarters in rockleigh , new jersey . . . .
this list includes all insurance companies that have homeowners policies in effect in new jersey . this includes owners , renters / tenants , and condos .
concurrently , a . m . best has affirmed the fsr of a + ( superior ) and the icr of “aa - ” of njm’s wholly owned subsidiary , new jersey re - insurance company ( njre ) . in addition , a . m . best has affirmed the fsr of a ( excellent ) and the icrs of “a” of njm’s two other subsidiary companies , new jersey casualty insurance company ( njc ) and new jersey indemnity insurance company ( nji ) . the outlook for these ratings is stable . all companies are domiciled in west trenton , nj .
mapfre insurance company of new york insures private passenger vehicles in the state of new york only , and it is a smaller auto insurance subsidiary , about 7 . 5 times smaller than the largest us auto insurance subsidiary in the mapfre / commerce insurance group . mapfre insurance company of new york had a better than average auto insurance complaint record in each of the last three years . the auto insurance market share for mapfre insurance company of new york has increased each year since 2011 , which may be an indication of competitive pricing or advantages for its auto insurance .
new york applicants : . new york city applicants : . supplemental life and ad & d insurance . retirement savings plan ( 401k ) with company matching . . . .
the mapfre usa group of companies actively writes personal lines property and casualty insurance in sixteen states across the country , and consists of the following subsidiary companies : the commerce insurance company , american commerce insurance company , citation insurance company ( ma ) , commerce west insurance company , mapfre insurance company of florida , mapfre insurance company , & mapfre insurance company of new york . the commerce insurance company subsidiary is a very large insurer of autos & personal use trucks in massachusetts . mapfre usa partners with a network of more than 4 , 200 independent insurance agents and brokers to sell its auto & home insurance , some located in aaa ( american automobile association ) offices , throughout the states where mapfre usa operates : arizona , california , connecticut , florida , idaho , indiana , kentucky , massachusetts , new hampshire , new jersey , new york , ohio , oregon , rhode island , tennessee , & washington .
new jersey manufacturers insurance company ( njm ) will sell you insurance , if you ' re part of the right group . its property / casualty insurance products are available only to employees of the state of new jersey , or members of the new jersey business & industry association and their employees . its individual products include automobile , homeowners , renters , umbrella , and flood insurance . its commercial products include commercial auto and workers ' compensation . its njm bank subsidiary provides checking accounts and savings accounts , as well as loans and investment products , to individuals and businesses in the garden state .
these commerce / mapfre companies ( commerce insurance company , american commerce insurance company , citation insurance company ( ma ) , commerce west insurance company , mapfre insurance company of florida , mapfre insurance company , & mapfre insurance company of new york ) had their a ( excellent ) am best financial strength rating with a stable outlook ( no ratings upgrade or downgrade is expected in the near future ) reaffirmed on 04 / 30 / 2015 , and has maintained this rating since 2012 or longer . a is the third highest rating for am best .
percentage is based upon a comparison of the average njm premium with the average statewide premium as reported by the new jersey department of banking and insurance .
fidelity & guaranty insurance underwriters , inc . ( not accepting any new business )
erie insurance scored only . 6 % below nj manufacturers in the 2012 mid - atlantic region study .
esurance is an auto insurance company owned by its larger parent company , allstate . the company is among the first established online insurance companies and offers 17 physical office locations around the country .
oakland , ca , january 27 , 2011 – new jersey manufacturers ( njm ) insurance company , the largest provider of workers’ compensation coverage in new jersey , has moved into production with the powersuite policy workers’ compensation system from stoneriver , inc . powersuite is now facilitating njm’s quoting process for its workers’ compensation business . the market - leading powersuite product provides insurance organizations with the integrated capabilities needed for responsive , flexible workers’ compensation administration .
on appeal from superior court of new jersey , law division , middlesex county , docket no . l - 8522 - 11 .
mercury insurance is a company that has been providing customers with auto insurance policies since 1962 . mercury also offers renters insurance , mechanical equipment insurance and more .
field operations and panel recruitment - usa edison , new jersey . company car , including insurance , gas , and maintenance ( save as much as $ 8 , 000 per year ) . . . .
- - mercer county - based new jersey manufacturers insurance completed distribution on friday of 425 , 000 dividend checks to personal auto customers with the mailing of a final batch of 60 , 000 checks , which averaged $ 115 per policy .
these companies scored 4 . 2 % higher than nj manufacturers in the 2015 mid - atlantic region study ( from highest scoring company to lowest scoring company ) : usaa .
these companies scored lower than commerce / mapfre in the 2015 new england region study ( from highest scoring company to lowest scoring company ) : none .
health insurance , vacation , sick , holidays & 401k available . headquartered in palmyra , new jersey , philadelphia sign has four sign manufacturing facilities and . . .
opra is a state law that was enacted to give the public greater access to government records maintained by public agencies in new jersey .
mapfre insurance company of new york insures homes in new york state only , and it is a very small home insurance subsidiary , about 15 times smaller than the largest us home insurance subsidiary in the mapfre / commerce insurance group . the mapfre insurance company of new york subsidiary has a perfect home insurance complaint history , with no home insurance complaints at all in any of the last six years . although this subsidiary has a very small home insurance market share , even for a subsidiary operating in only one state , the ny home insurance market share for mapfre insurance company of new york is increasing each year , which may be an indication of competitive pricing or advantages for its home insurance .
founded in 1926 , nationwide insurance is one of america ' s most popular car insurance companies . the company offers a full range of insurance options - - from farm insurance to motorcycle insurance .
njm , a property - casualty insurer offering coverage in new jersey , has partnered with american modern insurance group to offer coverage for motorcycles , atvs and similar vehicles .
reinforces company policies and adheres to company standards . continued training through the manufacturer . . . .
commerce insurance company insures homes in massachusetts & new hampshire only , and it’s the second largest us home insurance subsidiary in the mapfre / commerce insurance group . the commerce insurance company subsidiary had a lower than average number of home insurance complaints each year since 2009 , with its number of home insurance complaints in its worst year during the 2009 - 2014 period still at 87 % of the industry average . the home insurance market share for commerce insurance company has increased each year since 2009 , which may indicate commerce insurance company has competitive home insurance rates .
farmers auto insurance is one of the oldest operating auto insurance company in america . the company is based in los angeles , ca , but it offers insurance across the u . s .
the hanover insurance group , inc . , is a holding company for multiple insurance companies . their auto insurance can be customized , and consumers can buy their auto insurance through an independent insurance agent .
the mapfre insurance company subsidiary insures homes in arizona & california only . mapfre insurance company had no home insurance complaints in the last three years from 2012 to 2014 . the home insurance market share for mapfre insurance company has increased each year since this subsidiary started offering homeowners insurance in 2012 , which may be an indication of competitive pricing for its home insurance .
b = better than average . insurance companies with complaint ratios less than 75 % of the average insurance company .
w = worse than average . insurance companies with complaint ratios more than 125 % of the average insurance company .
that’s why your state insurance department watches each insurance company permitted to operate within its borders . additional resources include :
ensure effective internal communication across the company . must be able to take initiative in sourcing products from various manufacturers both locally and . . .
commerce / mapfre was not included in the jd power study measuring homeowners insurance customer satisfaction , so there is no jd power rating for its homeowners insurance pricing . looking at the growth of homeowners insurance premiums collected each year from 2010 to 2014 ( see section # 3 ) for each commerce / mapfre subsidiary , all subsidiaries , including american commerce insurance company , commerce insurance company , citation insurance company , commerce west insurance company , mapfre insurance company , and mapfre insurance company of new york had an increase in home insurance market share during the period , and from 2013 to 2014 , to possibly indicate they have competitive homeowners insurance rates , but that does not mean any commerce / mapfre subsidiary will have or not have low homeowners insurance rates for you .
2000 - njm opens its first south jersey customer service and claims office in hammonton .
205 robin road , suite 200 , paramus , new jersey 07652 ( 201 - 599 - 5000 ) * . general insurance administration with outsourced broker inclusive of certificate of . . .
njm is a great company for a college graduate to learn and gain experience in the insurance industry . the company provides training on onsite classes to further your insurance career .
1940s - njm becomes the leader in workers ' compensation insurance in new jersey . the innovations of its engineering department help reduce and avoid accidents in workplaces that would lead to higher premiums .
plymouth rock auto insurance is an insurance provider that serves drivers in massachusetts , new jersey , pennsylvania , connecticut and new hampshire . policyholders can report claims 24 hours a day , and plymouth rock auto insurance ' s sales center is open monday through friday from 8 a . m . until 7 p . m . est .
sections # 3 & # 4 of this review will show you if new jersey manufacturers auto & home insurance has a better - than - average , average , or below - average complaint record , based on its 2009 , 2010 , 2011 , 2012 , 2013 & 2014 customer complaint statistics . these sections of the review provides valuable information , to help you decide if new jersey manufacturers , or a competitor , like allstate , geico , or state farm , is a better insurance company for you . by choosing a company with a better - than - average complaint history , or at least avoiding companies with consistent , worse - than - average complaint records , you decrease the likelihood you will have a negative experience , when you need your auto or home insurance company .
freeway insurance belongs to confie seguros , the largest private insurance company in the u . s . it offers affordable auto insurance plans , including high - risk insurance , to help every consumer be able to afford auto insurance .
citation insurance company insures homes in massachusetts only , and has no affiliation with the citation insurance company based in california . citation insurance company ( ma ) is the largest us home insurance subsidiary in the mapfre / commerce insurance group . the citation insurance company subsidiary has a consistent , much lower than average home insurance complaint history over the last six years , with its number of home insurance complaints , in its worst year during this period , at a low 24 % of the industry average . the home insurance market share for commerce insurance company has increased each year since 2010 , which may be an indication of competitive pricing or advantages for its home insurance .
founded in 1913 , njm is new jersey’s second largest writer of personal auto insurance , covering nearly 800 , 000 drivers . njm is also the state’s largest workers’ compensation carrier and a leading writer of homeowners and commercial auto insurance .
i’ll compare the numerical scores ( instead of the power circle rating ) for nj manufacturers auto & home insurance , to the industry average and the scores of competing insurance companies , for each jd power insurance study ( 2012 - 2015 ) where it was rated . nj manufacturers was included in the following annual jd power insurance studies :
nj manufacturers received the highest rating of five power circles ( among the best ) for the category of auto insurance pricing in the mid - atlantic region of the 2015 jd power auto insurance customer satisfaction study , which reflects the opinion of current nj manufacturers policyholders about the auto insurance rates they pay .
commerce insurance company insures private passenger vehicles in massachusetts & new hampshire only , and it’s the largest us auto insurance subsidiary in the mapfre / commerce insurance group . the commerce insurance company subsidiary has an excellent , better - than - average auto insurance complaint history over the last six years , with its number of auto insurance complaints in its worst year during this period at only 29 % of the industry average . the auto insurance market share for commerce insurance company has been flat since 2011 , which may mean its auto insurance rates are not very competitive .
new jersey manufacturers has three subsidiary companies licensed to insure private passenger vehicles in nj & / or pa . the use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles ( for example , drivers with a clean driving record vs . drivers with tickets and accidents ) , operate in a certain us state or group of states , or offer different lines of insurance , such as life insurance or motorcycle insurance .
nj manufacturers was not included in any of the recent annual jd power homeowners insurance customer satisfaction studies , so it is not rated by jd power for homeowners insurance pricing .
progressive has been providing consumers with auto insurance since 1937 and is known for its insurance rate comparison tool . this company offers several types of auto insurance , and focuses only on this type of insurance .
these companies scored higher than nj manufacturers in the 2012 jd power auto claims satisfaction study : none .
based in new jersey , us pharma lab , inc . ensure all technical regulatory documentation ( product specs , coa’s is aligned between manufacturer , processor and uspl . . .
i am presently insured with new jersey manufacturers insurance . recently , i had made a request via telephone for the financial strength of the company ie , cash reserves , litigation cost , settlement claims etc . i was informed that i was not entitled to such financial information . the representative stated they ( n . j . m . ) are only obligated to turn over such financial documents to the state of new jersey division of banking and insurance . i don’t know if this is true for all insurance companies during business in the state of n . j . is this true ? your insight is greatly appreciated !
the complaint ratios for the new jersey manufacturers insurance companies listed below display the ratio of the company’s u . s . market share of closed complaints compared to the company’s u . s . market share of premiums for a specific policy type . complaint ratios lower than “1” have less complaints than average , and complaint ratios over “1” have more complaints than average . the lower the complaint ratio , the less complaints against the company . ideally , you want to choose an auto or home insurance company with complaint ratios less than 1 . 00 each year , at least over the most recent three years .
this year , in new jersey and around the country , 1 in 3 pets will experience an unexpected illness or injury . from new brunswick to ocean city and all over the garden state , pet health care treatments are more expensive than ever before .
progressive insurance is one of the country ' s largest auto insurance companies and has been offering auto insurance since 1937 . the company is headquartered just outside of cleveland , oh .
grundy has been in the auto insurance industry since its inception in 1947 . the company is widely known for specializing in collectible car insurance and invented the agreed value insurance policy .
this part of the review will analyze the jd power ratings & numerical scores for nj manufacturers insurance , in all the jd power insurance studies where the company was included in the last few years , to see if its jd power ratings truly reflect the quality of the claims & customer service for the company .
when people think of geico , they think of their mascot . however , it ' s also an insurance company that offers comprehensive insurance at relatively low prices . geico offers a variety of insurance in addition to auto insurance .
new jersey manufacturers insurance company had an a + + ( superior ) am best financial strength rating with a negative outlook ( a possible ratings downgrade may occur in the near future ) , affirmed on 2 / 05 / 2015 ( which had been maintained since 2 / 23 / 2012 or longer ) , but it was downgraded to a + ( superior ) with a stable outlook on 2 / 4 / 2016 . the reason for the downgrade was cited by am best for “the group’s overall underwriting and operating performance , which has not been commensurate with a . m . best’s expectations for its highest rating level , ” as reported in this insurance journal article , “ new jersey manufacturers insurance co . ratings downgraded a notch . ” a + is the second highest rating for am best .
like the auto insurance policies , home insurance policies are eligible for dividends that are paid out regularly . the company also offers a bundling discount for auto and home insurance of 15 % .
commerce west insurance company insures private passenger vehicles in arizona , california , oregon , & washington only . the commerce west insurance company subsidiary has had a consistently worse - than - average auto insurance complaint history over the last six years , with its number of auto insurance complaints in its worst year ( 2012 ) during this period at 417 % of the industry average . the auto insurance market share for commerce west insurance company is much lower than it was in 2010 , and has decreased from 2013 to 2014 , which may mean commerce west insurance company no longer has competitive auto insurance rates .
the mapfre insurance company subsidiary insures private passenger vehicles in arizona & california only . mapfre insurance company had a higher than average number of auto insurance complaints in the last two years of 2013 and 2014 , but had no auto insurance complaints from 2009 to 2012 . the auto insurance market share for mapfre insurance company increased more than 100 % from 2012 to 2013 and more than doubled again from 2013 to 2014 , which may be a strong indication of competitive pricing for its auto insurance .
these insurance companies scored lower than commerce / mapfre in the 2015 us auto claims satisfaction study ( listed in order from highest scoring company to lowest scoring company ) : none .
oldwick - february 04 , 2016 a . m . best has downgraded the financial strength rating ( fsr ) to a + ( superior ) from a + + ( superior ) and the issuer credit ratings ( icr ) to “aa” from “aa + ” for new jersey manufacturers insurance company ( njm ) . the outlook for the fsr has been revised to stable from negative , while the outlook for the icr remains negative .
mapfre insurance company of florida insures private passenger vehicles in florida only . the mapfre insurance company of florida subsidiary has had a consistently higher than average number of auto insurance complaints each year since 2009 , with its number of auto insurance complaints in its worst year ( 2010 ) during this period at 494 % of the industry average . the auto insurance market share for mapfre insurance company of florida has decreased each year since 2011 , which may be a sign its auto insurance rates are not competitive .
these companies scored 2 . 7 % higher than nj manufacturers in the 2014 mid - atlantic region study : usaa .
these companies scored 3 . 1 % higher than nj manufacturers in the 2013 mid - atlantic region study : usaa .
these companies scored 7 . 3 % higher than nj manufacturers in the 2012 mid - atlantic region study : usaa .
based in wisconsin , dairlyand insurance sells auto and motorcycle insurance nationwide . they offer immediate coverage for all types of drivers , including sr - 22 insurance , non - owner insurance and insurance for teen drivers .
i don’t know the answer off the top of my head for that one in new jersey , but try contacting your state’s insurance commissioner for additional information on the company . they have to provide a lot of information to prove things like solvency , and i imagine at least some of that is public information .
safeco auto insurance is a liberty mutual company that provides a broad range of insurance products for vehicle and property owners . while the company has a national presence , it also employs local agents who provide services in specific states .
you may really like your car or home insurance company , or you may have heard from relatives or friends about the insurance companies they think are best , but you never really know how good your insurance company will be , until you have a serious claim . a great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record .
the american commerce insurance company subsidiary had a somewhat lower than average number of home insurance complaints each year from 2009 to 2013 , but its number of home insurance complaints in 2014 was 29 % more than the industry average . the home insurance market share for american commerce insurance company has increased each year since 2010 , which may be an indication of competitive pricing or advantages for its home insurance .
these insurance companies scored 2 . 1 % or more higher than commerce / mapfre in the 2015 us auto claims satisfaction study ( listed in order from highest scoring company to lowest scoring company ) : new jersey manufacturers , auto owners , usaa , amica , auto club of southern california , hartford , nationwide , erie , allstate , american family , farmers , safeco , state farm , geico , liberty mutual , progressive , country financial , mercury , travelers , csaa insurance group , 21st century , hanover , metlife , automobile club group , and esurance .
bbb reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business .
these companies scored 1 . 9 % higher than nj manufacturers in the 2013 jd power auto claims satisfaction study : usaa .
plaintiff , linda boritz , was injured in a traffic accident while a passenger in an automobile driven by sally iacono . she appeals from a law division order limiting her claim for underinsured motorist ( uim ) benefits based on a “step - down” clause in a policy defendant new jersey manufacturers insurance company ( njm ) issued to iacono . the policy has a uim limit of $ 100 , 000 . the step - down clause capped plaintiff ' s entitlement to uim benefits at $ 25 , 000 , the coverage limit in her own automobile insurance policy issued by the government employees insurance company ( geico ) .
american commerce insurance company has a better than average or about average number of auto insurance complaints each year from 2009 to 2014 , with its number of auto insurance complaints in its worst year ( 2012 ) at 12 % more than the industry average . the auto insurance market share for american commerce insurance company has increased each year since 2012 , which may be an indication now has more competitive auto insurance pricing .
founded in 1896 in wawanesa , manitoba , canada , wawanesa insurance is one of canada’s largest insurers . consumers can buy their insurance products through an independent insurance broker or , in quebec , a company agent .
these insurance companies scored about the same ( 2 points , 5 points , and 10 ( 1 % ) points below njm respectively ) as or near nj manufacturers in the 2015 us auto claims satisfaction study ( listed in order from highest scoring company to lowest scoring company ) : auto owners , usaa , and amica .
allied insurance , founded in 1929 , has expanded over the years to include home , car and unique insurance offerings , this includes recreational vehicles . a subdivision of the nationwide insurance company , allied insurance has a wide variety of insurance services that consumers can take advantage of for their personal or business use .
njm insurance company is the garden state’s second largest writer of personal auto insurance , covering nearly 800 , 000 drivers . njm is also the state’s largest workers’ compensation carrier and writer of homeowners and commercial auto insurance .
since new jersey is a no - fault state , if you or anyone covered by your policy are injured in an auto accident , your policy pays for your own medical expenses no matter who caused the auto accident .
allied insurance is best for anyone that is looking for several types of insurance including auto , home , and life insurance . consumers can receive increased discounts by purchasing various types of insurance policies .
the company sells directly to consumers , with no agents and no sales commissions .
the detailed information in this review compares nj manufacturers auto & homeowners insurance to the industry average and competing companies for customer service , customer complaints , claims processing performance , and insurance rates , but if if you don’t want to read all the details , you can go to this review on my website here , to see at a glance if nj manufacturers consistently performs better than average , average , or worse than average for customer service , claims , and pricing , and compare nj manufacturers to over 40 other u . s . auto & home insurance companies .
thanks for reading this review about nj manufacturers jd power customer & claims satisfaction ratings , am best financial strength ratings , and auto & home insurance complaints . you can find other reviews of leading auto , home , & life insurance companies on my website & blog . what do you think of nj manufacturers auto & home insurance ? did you find this review useful ? comment on my facebook page . if you have questions , you can reach me at help @ smartshopyourcarinsurance . com . follow me on twitter for important insurance consumer news & new blog entries at carinswatch .
dan reese , administrator for postal and print services at njm talks about preparing about 60 , 000 special dividend checks for mailing at the company headquarters in ewing on friday , december 5 , 2014 . this wraps up the distribution of approximately 425 , 000 dividend checks in total to auto insurance policyholders . njm , originally known as new jersey manufacturers casualty insurance company , has been sharing regular dividends with policyholders every year since 1918 . this year , personal auto customers are also sharing an additional $ 53 . 4 million in special dividends , with the average check being $ 115 per policy . ( martin griff | times of trenton )
grange auto insurance is an independent company offering personalized , localized service through a network of qualified agents with generations of experience at their disposal . they compare coverage from a variety of resources to find the perfect match for new clients .
for pricing , the most reliable way to know if nj manufacturers has high or low rates for you , is to conduct your own pricing survey , by obtaining price quotes from all the leading insurance companies in your state , to find the best company for you . however , a recent rapid increase or decrease in market share may indicate whether a company has higher or lower insurance rates for at least some people applying for auto or homeowners insurance .
auto owners insurance is a regional insurance company that offers life , home , auto and business insurance to individual customers and corporations . they focus on providing local , in - person availability that creates a personal relationship with their customers .
comprehensive health insurance . we are a direct sales organization with technical support , parts , and distribution locations in washington , kansas and new . . .
2017 - njm announces the expansion of its teen driver safety program to include
share the keys ,
a nationally recognized program that encourages great parental involvement in the teen licensing process . we also performed well in a consumer report from the new jersey department of banking and insurance .
as a direct - buy insurance company also offering dividends to members , njm is likely to be fairly competitive ; membership insurance companies often are since they are limiting their risk pool .
keep involving employees in the decision making process and offering new opportunities . this is the right direction !
new jersey re - insurance company received an a + ( superior ) am best financial strength rating with a stable outlook ( a ratings upgrade or downgrade is not expected in the near future ) , downgraded from a + + on 2 / 05 / 2015 , and affirmed again on 2 / 04 / 2016 . a + is the second highest rating for am best .
prior to joining njm , marrero was manager of special projects with the new jersey division of highway safety . in that capacity , she served as the division’s spokesperson and communications manager , and also developed a host of comprehensive driver safety programs .
auto owners insurance is an independent mutual insurance company that focuses on providing in - person support through a vast network of localized offices . they have a long track history of market stability .
these companies scored . 4 % or more lower than commerce / mapfre in the 2013 new england region study : metlife , travelers , and safety insurance .
2015 : commerce / mapfre scored 27 points ( on a 1 , 000 point scale ) or 2 . 7 % below the 2015 new england region average , at 774 out of 1 , 000 points . commerce / mapfre was the lowest scoring company in the 2015 new england region study .
liberty mutual is one of the oldest insurers in the u . s . today , it is the third largest publicly held u . s . insurance company . they offer a variety of comprehensive insurance packages , including auto and homeowners insurance .
this mapfre / commerce insurance review will evaluate , for the most recent six year period where reliable statistics are available ( 2009 - 2014 ) , the home & auto insurance complaints for the subsidiary companies of mapfre / commerce insurance group , to determine whether each subsidiary , such as american commerce insurance company or commerce insurance company , has a better - than - average , average , or worse - than - average customer complaint record .
these companies scored 1 . 4 % or more lower than nj manufacturers in the 2015 mid - atlantic region study ( from highest scoring company to lowest scoring company ) : erie , hartford , state farm , geico , allstate , travelers , progressive , nationwide , liberty mutual , plymouth rock assurance , and 21st century .
i become concerned with any automobile or homeowners insurance company or subsidiary with less than an a - rating for financial strength from am best .
the american association for justice’s “ 10 worst list ” includes a sampling of auto insurance company names that most people recognize . in addition :
read the policy : carefully examine your auto insurance policy to understand exactly what is covered , and work with your agent and insurance company to make the right adjustments to suit your unique situation .
farm bureau auto insurance offers insurance to a wide range of vehicles at competitive prices . the company was founded in des moines , ia , in 1939 and has over 1 , 600 employees .
commerce / mapfre is usually rated in only one ( the new england region ) of the eleven regional studies composing the annual jd power us auto insurance customer satisfaction study , and is most representative of the auto insurance customer satisfaction of its policyholders in the new england states , particularly massachusetts . if , for example , your cars are insured with american commerce insurance company in oregon , you should pay more attention to the performance of commerce / mapfre in the annual jd power auto insurance claims satisfaction study i analyze below , which surveyed commerce / mapfre auto insurance customers nationally .
american insurance group is one of the biggest insurers in the u . s . it offers insurance worldwide to consumers in over 130 countries and offers homeowners , renters and commercial business insurance in addition to auto insurance .
glassdoor has 216 njm insurance reviews submitted anonymously by njm insurance employees . read employee reviews and ratings on glassdoor to decide if njm insurance is right for you .
plan coverage varies based on the age of the pet at enrollment and the deductible and reimbursement levels chosen at enrollment . exclusions and restrictions apply . all descriptions or highlights of the insurance being provided are for general information purposes only , do not address state - specific notice or other requirements and do not amend , alter or modify the actual terms or conditions of an insurance policy . please refer to the terms and conditions of the policy , which set forth the scope of insurance being provided and address relevant state requirements . policies are underwritten and issued by ace american insurance company , indemnity insurance company of north america , ace property & casualty insurance company , atlantic employers insurance company , members of the chubb group . healthy paws pet insurance & foundation is the brand name for the program operations of healthy paws pet insurance llc . healthy paws pet insurance , llc is a licensed producer in all states ( tx license # 1636108 ) ; operating in california as healthy paws pet insurance services , llc ( ca license # 0h16053 ) , and in new york , healthy paws pet insurance agency , llc . © 2018 healthy paws pet insurance , llc . all rights reserved .
an insurance company’s reputation is important . good companies should have a quick response time , be adept at handling claims and have excellent customer service .
7 as reported by the administrative office of the courts ,
[ t ] he appellate division decides approximately 6 , 500 appeals and 10 , 000 motions each year .
new jersey courts , urltoken ( last visited apr . 18 , 2016 ) .
commerce west insurance company insures homes in arizona , california , oregon & washington , and it is an extremely small home insurance subsidiary , more than 50 times smaller than the largest us home insurance subsidiary in the mapfre / commerce insurance group . this subsidiary’s home insurance market share is so small , only two home insurance complaints in 2012 gave it an extremely high home insurance complaint ratio , 6 . 16 times higher than the average number of complaints expected , based on its market share . with small subsidiaries like this , you should consider the number of recent years the company has had a worse - than - average complaint ratio , rather than the possibly large number for the complaint ratio . commerce west insurance company has a better - than - average home insurance complaint record in 2009 , 2010 , 2011 , 2013 & 2014 , with no home insurance complaints at all in those years . although this subsidiary has a very small home insurance market share , the home insurance market share for commerce west insurance company has increased each year since 2010 , which may be an indication of competitive pricing or advantages for its home insurance .


housetrip is an online holiday rental marketplace that allows homeowners and holiday rental managers ( known as ‘ hosts ’ ) to list and rent out their properties to guests .

headquartered in lausanne , with offices in london and lisbon , the privately held company has been ranked as one of europe ’s 100 hottest startups by wired magazine and as one of the 50 top websites for travel by the times .

as of june 2014 , there were over 330,000 property listings on urltoken making it one of the ‘ world 's largest providers of holiday rentals ’ .

listings are divided into different categories on the site when guests look for accommodation such as a flat , apartment or house .

they can also select alternative property types such as a boat or castle .

only entire properties can be booked on housetrip and no private bedrooms are listed .

the company was acquired by tripadvisor in 2016 .

housetrip

14 housetrip may also disqualify any entrant that does not act in accordance with these terms and conditions or housetrip’s rules and policies .
1 housetrip limited ( housetrip ) is offering the lisbon holiday prize draw ( promotion ) to uk residents aged 18 or over . the promotion is not available to employees ( and their families ) of housetrip , or of any member of the housetrip group of companies , any agents of those companies and anyone else professionally involved with the promotion or housetrip . housetrip reserves the right to verify the eligibility of entrants .
owler has collected 17 screenshots of housetrip ' s website since mar 2013 . the latest housetrip website design screenshot was captured in may 2018 .
15 entries or prizes may be withdrawn by housetrip from persons using the promotion in a way which housetrip deems inappropriate at its sole discretion .
since housetrip was founded in 2009 , it has participated in 3 rounds of funding . in total housetrip has raised $ 59 . 7m . housetrip ' s last funding round was on oct 2012 for a total of $ 40 . 0m
mrs sue buddery was invited to write this review by housetrip . learn more .
clickstay is one of housetrip ' s top competitors . clickstay was founded in london , england } in 2003 . like housetrip , clickstay also works within the travel agency field . compared to housetrip , clickstay generates $ 13 . 7m more revenue .
housetrip is an online holiday rental marketplace that allows homeowners and rental managers to list and rent out properties for guests . housetrip ' s headquarters is in london , england . housetrip has a revenue of $ 13 . 7m , and 132 employees . housetrip has raised a total of $ 59 . 7m in funding . housetrip ' s main competitors are owners direct , onefinestay and clickstay . as of june 2018 , housetrip has 95 . 6k fans on facebook and 8 . 1k followers on twitter .
housetrip currently has 8 , 087 followers on twitter . as of july 2013 housetrip had 3 , 992 followers . that ' s a 102 percent increase in 4 years
housetrip currently has 95 , 613 fans on facebook . as of july 2013 housetrip had 14 , 275 fans . that ' s a 569 percent increase in 5 years
transactions are available from the filing history of the overseas company housetrip s . a .
housetrip co - founder arnaud bertrand has been providing home stays and rentals since 2009 .
housetrip is an online holiday rental marketplace that allows homeowners and rental managers to list and rent out properties for guests . housetrip was founded in 2009 . housetrip ' s headquarters is located in london , england , gb w1d 3qb . it has raised 5 . . .
13 if housetrip has suspicions or knowledge that any entrant has been involved in any fraudulent or illegal activity , housetrip may disqualify that entrant and any related entrants in its absolute discretion .
your square - airbnb , housetrip , booking , wimdu , all . . . | facebook
22 although housetrip will use reasonable efforts to ensure that all information relating to the promotion ( promotional material ) is accurate , housetrip is not responsible for any problems or technical malfunctions of any communications network , online system or computer hardware or software failure that may affect housetrip’s operation of the promotion or the housetrip site , including without limitation the accuracy of any promotional material .
owners direct is one of housetrip ' s top rivals . owners direct ' s headquarters is in london , england , and was founded in 1997 . like housetrip , owners direct also competes in the travel agency industry . owners direct generates 72 % of housetrip ' s revenue .
existing bookings or upcoming check - ins will not be affected by the change , housetrip adds .
enjoy the comforts of an affordable rental , with the peace of mind of booking through housetrip .
i don’t know the inside story so this is a general point , not a housetrip point .
tnooz spoke with two companies , airbnb and housetrip , about how the segment’s growth has impacted priorities .
further consolidation in the rental sector with tripadvisor today snapping up uk - based housetrip for an undisclosed fee .
onefinestay has been one of housetrip ' s top competitors . onefinestay was founded in 2009 in london , england . onefinestay operates in the application software industry . onefinestay generates $ 16 . 4m more revenue than housetrip .
4 one winner will be drawn at random by housetrip from all eligible tweets made during the promotional period .
housetrip will continue to operate as a standalone brand , but its inventory will be shared across tripadvisor rental sites .
arnaud bertrand founded housetrip , a uk - based online vacation rental marketplace , in 2009 and served . . .
6 if housetrip is not able to contact the winner or if the winner is unable to confirm their acceptance of the prize , housetrip reserves the right to select an alternative winner at random and the original winner’s entitlement will lapse .
housetrip , founded by arnaud bertrand and junjun chen in 2009 in lausanne , had been acquired by tripa . . .
20 by entering , winners irrevocably grant housetrip permission to use his or her name , likeness , biographical and housetrip related information for advertising , promotional or publicity purposes . the winner may also be required to sign a publicity release form .
housetrip ' s revenue is the seventh highest among it ' s top 10 competitors . the top 10 competitors average $ .
housetrip has employees and is the fifth highest among it ' s top 10 competitors . the top 10 competitors average 133 .
7 housetrip may also ask the winner to provide proof of his / her age and / or residence in the uk .
one part the housetrip official is missing . does the guest also says “yes , i want to pay more ? ” when analyzing data - you also need to ask yourself if you have asked the right question . they should have asked housetrip guest question
shifting of the sand in the vacation rental marketplace with confirmation that housetrip is scrapping all listings of private rooms from its database .
as an early angel investor in housetrip i’ve written in more detail about the mistakes they made and learnings to be had . urltoken
arnaud bertrand and his wife and co - founder junjun wrote swiss start - up history with housetrip , the p . . .
housetrip , an airbnb - style platform for renting or letting apartments on a short - term basis , has offi . . .
16 in the event of circumstances arising outside of housetrip’s control , which in housetrip’s opinion make it necessary to suspend , change or cancel the promotion , housetrip reserves the right to suspend , change or cancel the promotion at any time . this includes the ability to substitute any prize of equivalent value , change the specification of the prize if circumstances require it or change the entry methods .
21 all entries will become the property of housetrip . housetrip does not accept , and is not responsible for , any lost or delayed entries . housetrip reminds entrants of the nature and limitations of the internet and is not responsible for any problems or technical malfunctions of any communications network , online system or computer hardware or software that may affect entry to the promotion or receipt of prize .
this will have a hughe impact on housetrip and airbnb – after london , amsterdam was their 2nd largest market on the world .
housetrip is one of europe ' s leading holiday rental online booking sites . with over 300 , 000 holiday rentals in more than 20 , 000 global locations as of 2015 , housetrip gives travelers access to a range of unique accommodations , from remote lighthouses to luxury sea forts . the housetrip vacation rentals can be found in europe , north and south america , africa , asia and oceania .
london - 1st february 2016 : - since launching in 2010 , housetrip ' s mission has been to make booking h . . .
to book this holiday home you need to pay through the housetrip website . we can’t protect your payment if you don’t pay through us .
17 housetrip or the prize providers reserve the right to add additional terms and conditions for the prize awarded as a part of this promotion .
one of the big question marks about companies like housetrip ( and possibly to an even greater extent companies like airbnb and lyft ) is that they may be challenged to reach critical mass for their services , relying as they do on people shifting their privacy boundaries . neil rimer at index ventures , one of housetrip’s first investors , believes that the peer - to - peer revolution is changing people’s perceptions — giving companies like housetrip the chance to really disrupt the establishment , which in the case of housetrip is the multi - storied , many - faceted hotel industry .
at the beginning of housetrip , our home was our office . junjun and i were ( and still are ) working very hard . free weekends were out of question . we were convinced that housetrip would succeed if we were 100 % dedicated . we then convinced a few people that housetrip could revolutionise the way people travel and found our first angel investor . after that , things really kicked off and here we are today .
smooth reservation process , good feedback . housetrip has very limited responsibility for the quality of the rented flat / house and very hard cancellation policy .
the housetrip email of wednesday 27 april 2016 : “we’re thrilled to announce that we’ve been acquired by tripadvisor , the world’s largest travel website . ”
23 housetrip may use third parties to facilitate one or more elements of this promotion and we may provide some of your personally identifiable information to them . these third party service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit the use of the information we provide them for any other purpose except to facilitate the specific outsourced housetrip related operation . see the housetrip privacy and cookies policy at urltoken for further information .
as host account executive you will be responsible for hosts account management . you will be the first person of contact for our hosts and agencies when they have questions regarding their housetrip account , their property profiles or any other question or complaint they might have related to housetrip . you will have under your responsibility specific assigned accounts ( e . g . hosts with more than 50 properties or that generate significant revenue for housetrip ) , although you will also have to follow up and manage smaller accounts to ensure housetrip encompasses as many quality properties as possible to maximize search results and booking conversion rate .
housetrip is a marketplace for people to book and list holiday rentals . when guests book online , we take a commission typically between 10 to 20 %
a housetrip listing gives you a secure and easy way to take bookings and payments online . plus , it’s simple to create and update your advert .
guests can use paypal , credit cards or debit cards for online payments . housetrip handles the transaction between the guest and host on their secure platform .
hi mitchell , thank you for your review . we are happy to hear that you enjoyed your booking experience . many thanks ! paride - housetrip customer care
a note from the travelling mom : thank you to housetrip for hosting our visit in london . as always , our opinions are honest and our own .
housetrip : set up in 2009 , the company has offices in the uk , switzerland and portugal . it expects to book about three million bed nights this year , but recently announced a series of redundancies as it switches focus to europe and the family market . housetrip no longer features accommodation in private homes . urltoken
i would recommend using housetrip for your holiday rental apartment needs , for an extended visit to london or other major city . housetrip was easy to deal with , and helped out promptly when we experienced problems during the booking process . the quality of the rental property was high , and met our needs and expectations .
book with confidence . pay by card or paypal , through the housetrip website , to be covered by payment protection . never pay by bank or wire transfer .
travel - company presentation by arnaud bertrand - founder & ceo , housetrip at the noah 2013 conference in london , old billingsgate on the 14th of november 2013 .
housetrip had managed to secure almost $ 60 million in funding since its creation in 2009 , but it has been hit with a number of problems in recent years .
“housetrip brings valuable choices to our travellers , particularly those visiting europe , and we’re excited to continue expanding beyond the nearly 800 , 000 properties we list now . ”
housetrip should start thinking about what kind of integrity they have . in general , they should expect that a host has a larger incentive to keep his real estate in good standing , than a transient guest who wouldn’t care if they mayor paid him a visit to tell him he shouldn’t break the fire regulations by overcrowding . how can housetrip expect good landlords to obey the rules if housetrip makes it impossible to penalize such guests ( with a ‘cancellation’ ) in the first place ? ? ? ? ?
housetrip is one of the largest holiday rental websites in the world with 7 million overnight stays , 20 , 000 destinations and 300 , 000 properties . however , its canadian competitor airbnb has grown rapidly and has now outstripped housetrip . was this the reason that bertrand resigned as ceo last summer and shortly later as president of the company ?
housetrip’s move possibly illustrates how the main players in the rental / sharing economy are repositioning themselves as providers of product in one particular area ( shared vs complete rental ) .
housetrip is one of the largest vacation rental websites in the world . an ideal alternative to hotels , a housetrip stay means authenticity , privacy , value for money , and flexibility . enjoy the many benefits that vacation rentals have to offer : more space , extra bedrooms , a kitchen , and wifi and laundry facilities at no extra charge .
for our long weekend in london , we decided to book a rental apartment rather than a standard hotel room . we worked with housetrip , a european - based home rental agency . housetrip has a strong rental network with a wide range of apartment and home offerings throughout europe and beyond , with more than 19 , 000 destinations around the world .
expanding the number of houses on housetrip’s books is a key part of the strategy in a market where catalog counts for a lot — just look at the power of craigslist , ebay or amazon and you can see how important it is to have inventory to bring in traffic and users . homeaway , one of housetrip’s closest competitors , notes on its site that it currently lists over 325 , 000 properties , compared to the 130 , 000 on housetrip , so there is definitely room ( and a need ) to grow .
we have industry leading satisfaction scores . you just need to look at trustpilot , an independent review aggregator , to understand the sort of feedback guests give on their housetrip experience .
bogus properties : they advertise properties that are not available . . . owners then offer alternative and inferior accommodation at same price . housetrip staff admitted to me they know this is happening . i was charged foreign currency transaction fee on the payment and the refund for trying to book a house that was never available . housetrip have refused to refund the fees of £30
tripadvisor is getting a company that claims to have made a couple of promising innovations . in recent months , housetrip has experimented with “ using neural networks for ranking search results . ”
19 housetrip shall not be liable , in contract or tort ( including negligence ) or the breach of statutory duty or in any other way , for the loss or damage howsoever arising suffered by the entrant resulting directly or indirectly from entry to this promotion . nothing in these terms shall limit housetrip’s liability for death or personal injury caused by its negligence or fraud .
automatic updated of your website and your ads on listing portals , such as airbnb , booking . com , expedia , flipkey , housetrip , wimdu , 9flats , rentalia , etc .
housetrip was founded in 2010 by arnaud bertrand and junjun chen while studying at école hôtelière de lausanne in switzerland . since then , the team has opened additional offices in portugal and the uk .
how can housetrip say they will do everything to keep their name in good standing , if they encourage illegal hotelling to take place on their own hosts’ premises , and even force such hosts to ‘keep’ the guests ? ? ? no wonder shortstaying is getting a bad name . there is - no - effective control from housetrip side . they enduce ‘fake’ guests to cannibalize on existing ‘good’ hosts , who face an impossible task of both keeping housetrip happy ( in order not to get banned ) and allowing illegal hotelling to happen in their units by simply letting ridiculous large groups overcrowd homes .
housetrip says it is currently running at a 95 % - 5 % ratio in favour of complete apartments to shared spaces , so it does not anticipate any major erosion of its overall product spread .
hi auden , thank you for taking the time to share your thoughts . we are happy to hear that you have had such a positive booking experience ! best wishes , adrian - housetrip customer care
you should rush submitting your apartment to other companies . i also am a housetrip host with several excellent comments and i do not see any concern from trip advisor to help us with our businesses .
i am 27 years old , grew up in france until i was 18 when i left to study at the ecole hoteliere de lausanne in switzerland . i founded housetrip with my wife junjun straight out of university .
securely book a rental for your vacation in europe , asia , africa , north america , south america , and australia . read how much housetrip guests love their experience in independent reviews on trustpilot and review center .
it ' s probably best i share my experience of this company , i don ' t usually leave negative reviews but our experience was bad enough to share . we booked an apartment in new york through housetrip for a party of 7 . i contacted the owner directly , 3 weeks ahead of our travel date , to check the booking and the owner came back to inform me the booking had been cancelled months previously and the appropriate cancellation fees had been paid to housetrip . the owner was told we would be notified . unfortunately , housetrip didn ' t notify us . being so close to the travel date , the cost of finding alternative appropriate accommodation was significantly more costly that the original apartment we booked . housetrip refunded our deposit which they had been in receipt of for 10 months but when we tried to get them to address our complaint , all we got back was a standard replies . my disappointment with housetrip / tripadvisor / flipkey was their reluctance to take any responsibility for their error . they stated the owner had cancelled only recently but i know this is not the case . the date they gave corresponded with the date of the owners reply to me and her contacting housetrip to advise them they hadn ' t notified me of the cancellation . trip advisor took over housetrip during the period of our booking which contributed to the total lack of customer service and the failure in keeping us informed . i will certainly never be using any of the trip advisor group again and would not recommend them either .
take your next city break with housetrip . enjoy a weekend away in a stylish city center apartment in belgium , germany , or austria . or head further afield and take a vacation in turkey , morocco , or usa .
become a housetrip host , list your property and start earning while welcoming guests into your home . international home owners can opt for urltoken , urltoken , urltoken and urltoken to create a listing in the language of their choice .
hi david , thank you for taking the time to leave us a review . we work to provide to all our customers an easy to use website and a great customer experience . many thanks , paride - housetrip customer care
in amounst all the competition for holiday homes , housetrip really stands out . from the initial searching process , to booking , to the communication , and support if you need it , it all works . very impressed… read full review
i am a housetrip host with several excellent comments , often listed as # 1 on my city search results ( capital of a well - known vacation european country ) . i’ve been told that the migration process would be completed by the 5th of july urltoken but i see nothing happening and fear i am losing the season ( no more bookings… ) . what would you recommend , be more patient and wait , or join another company like airbnb etc ? will my housetrip reviews and rank be shown on tripadvisor ? in your experience , being “faithful” to one company ( housetrip / tripadvisor in this case ) will affect positively my listing or should i rush submitting my apartment to other companies ?
11 it is the responsibility of the winner to inform housetrip of any wheelchair or similar access requirements for the winner and / or their companion when taking up the prize , and to adhere to any applicable health and safety guidelines .
i would recommend housetrip to family friends and anyone who asked my opinion . a great , flexible , better value and trendy alternative to the sterile dated format of city centre hotels . more apartments and more hosts in more places please !
24 the promoter is housetrip limited , registered in england and wales under company number 07918564 , the registered office of which is at 5th and 6th floor , corinthian house , 279 tottenham court road , london w1t 7rj , united kingdom .
arnaud bertrand , housetrip’s young ceo and founder ( he’s 27 and started the company when he was 24 ) , tells me that the main use of the money will be to scale up its operations , as housetrip looks to rise up above the many , many other companies that are also going after the same market : private people who want to rent out vacation homes to tourists who don’t want to stay in a hotel , either for reasons of cost , or services or simply experience .
hi sue , thank you for taking the time to share your thoughts . we are happy to hear about your booking experience , our sincere apologies for any delay in resolving your issue at the time . best wishes , adrian - housetrip customer care
housetrip is a member - based rental service , but signing up is easy and free . housetrip’s search database is very user - friendly . type in location , dates and guest number , and – boom ! – rental options pop up , along with a location map that makes it easy to pinpoint neighborhood and area amenities . photos , a room guide , user reviews , and numbers of past guests are included to allow you to research rental ( and owner ) quality and trust - factor .
once you know where you want to go , just browse through the list of properties available , enter your dates and put in your requests . as soon as the booking has been accepted by the host , you simply pay online with a credit card . housetrip holds on to your payment until 2 days after you check - in to make it safe for you at all times . before you complete your booking , you can read reviews of past guests and get a taste of their housetrip experience .
we tried to work with housetrip…since they started and found them to be extremely challenging with their requirements of owners as well as quite overpriced for our marketplace . we kept telling them how to make things work but it fell on deaf ears . too bad…
the top 10 competitors in housetrip ' s competitive set are owners direct , onefinestay , clickstay , roomorama , festicket , magicstay , tripping , owners , vrbo and ownersup . together they have raised over 155 . 2m between their estimated 1 . 2k employees .
although bertrand acknowledges that “there have been home rentals , and rental sites , out there for a long time , ” he says what housetrip offers is a route , by way of its platform and algorithms , to making the whole process much easier for all involved . he tells the story of a german home owner who he came across when he was first starting housetrip . the man had been renting out a second home for 20 years at that point , bertrand says . he liked housetrip so much , and it was so much easier to use than what he’d been doing before — cutting out administrative work and more — that he invested most of his savings into becoming bertrand’s backer . “he came out very well from that , ” bertrand says with a little laugh .
housetrip informed hosts of the “important change” to its service via a recent letter in which it said as part of a new focus on couples and families it would be “removing all private bedrooms from our website” and in future only allow entire properties to be listed .
arnaud bertrand and his wife and co - founder junjun wrote swiss start - up history with housetrip , the platform for holiday apartments . however , the founders left the company last year . bertrand tells startupticker about the lessons he’s learned and the couple’s future business plans .
it was impossible for me to ignore housetrips . i saw what arnaud had done with housetrip that i was inspired , excited and jealous all at the same time , it brought some good memories and it made me decide to interview with on yhp about his journey so far .
its programmatic email campaigns report above - average results for the industry , too . in february , housetrip told marketingweek that its email campaigns , powered by criteo’s systems , are responsible for 2 % of total bookings in britain and spain and regularly reach 600 , 000 unique users .
we booked and had a successful stay as housetrip guests . however , i have been trying to post a review in late july 2016 ( as housetrip appears to be transferring to tripadvisor ) , and the webpages are very poor in guiding me to where i need to be to post the review . there doesn ' t seem to be an obvious route through to the webpage on which the review can be posted , or even anything on the help pages to guide me through it . eventually , i found a phone number from the internet - not from the… read full review
we were corresponding back and forth with our host , when he just stopped communicating with us . we emailed housetrip , who tried to help contact the host , but they struck out as well . we hadn’t sent any payment so we weren’t on the hook for the booking , but time was ticking down as we were getting a bit stressed about finding something . housetrip helped us locate some other options , and assisted in securing a two - bedroom serviced apartment in the bermondsey area of south london , close to the london bridge tube station , and in walking distance to the tower bridge .
interestingly housetrip refers to serving families . actually we are seeing a lot of families being guests at our more than 20 , 000 homestay host families . these family to family exchanges enriches the cultural experience of guest and host . kids can play together and pick up some words of an foreign language .
we’re the only one with a loyalty reward system . you automatically earn one free night for every 10 nights you stay with housetrip . the value of your free night is the average price you paid for the 10 nights and your free night is redeemable on our entire property portfolio with no exception .
housetrip currently offers 130 , 000 properties — everything from small studios to big houses — covering some 15 , 000 locations , but this is just the tip of the accommodation iceberg . in europe alone , there are 3 million properties to rent , he says : “there is a lot of opportunity to grow . ”
3 entrants to the promotion must follow @ housetrip and post a tweet about who they would like to take on holiday and why using the hashtag # myhousetripmate . entry is restricted to one per person and the tweet must be made during the promotion period . no purchase is necessary . a twitter account is required .
we found the housetrip site very easy to navigate . the biggest challenge is narrowing down the number of possible rental options , as there are so many apartments to choose from . we found what we thought was the perfect flat for our family of four , in the busy and central oxford circus area of london .
i note that both airbnb and housetrip are trying to proclaim that they will do ‘their best’ ( eg in terms of giving a ‘great guest experience’ ) in order to ensure their business will be sustainable : so that government will not disallow them / their hosts from operating ( like recently in paris , ny , berlin , amsterdam ) . but they miss an important point here : instead of focussing on’guest experience’ , they ought to focus on ‘guest abuse’ equally . i will explain : – as a multi - apartments owner , i have noticed that housetrip rather encourages ( ! ! ) bad guest behaviour ( guests showing up with 7p instead of 4 ) a guest is so much encouraged ( they are not penalized or sent away ) , that housetrip forces hosts to take such groups in , despite such guests are clearly overcrowding and posing a risk to fire insurance ( and naturally , will cause neighbour , police and governmental complaints ) . – as a multi - apartments owner , i noticed housetrip knows very well that other ‘hosts’ list your units on other websites ( 9flats etc ) just to end up booking it with housetrip for say 4p , while on 9flats they list it fo 9p and keep the profits for themselves . the guest even shows up with ids of 4p to make it all look legit , until they are checked out and host finds out there were 9p . this has become such a norm nowadays , that , for a host , it is impossible to prevent it in advance ( unless you troll the entire internet in search for fake copy listings of your units ) .
services such as airbnb and housetrip can be a great way to make money from otherwise empty properties , but a lot of people underestimate how much work it can be to manage the properties . whether you’re just renting out your spare room or a whole holiday home , airbnb can sometimes be a bit of a hassle .
i remember exactly when and why i got the idea for housetrip . my wife and i were driving from london to lausanne ( switzerland ) . the car was completely packed with all the stuff we had accumulated during our seven - month internships in london and i was thinking about an incident that had occurred a few weeks before .
agree with nicolas that the shift in position for housetrip is an opportunity for homestay booking providers such as ourselves , homestay . com , who focus exclusively on a ‘host is present’ model . we believe there is massive potential to open homestays up to mainstream travellers who want a more authentic experience , staying with locals in their homes .
a tripadvisor official says housetrip currently has around 130 , 000 properties on the site . around 300 , 000 homes have listed on the site during the course of the brand’s seven - year history . the startup has only generated 8 million in bookings since it launched , compared to airbnb being forecast to help host 129 million guests this year .
you will have to develop a relationship with hosts , being their person of contact and ensuring they have all relevant information to use the website . you will need to assist them in managing their account , be able to answer their questions on the website , as well as to solve their complaints and keep them committed to housetrip host community .
it means that several ‘illegal hotels’ ( owners offering stay in either their public rental house / offering stay for more than 4p ) will start deregistering from housetrip / airbnb . in the papers on the municipality website , the municipality has decided to make a budget available to hire people to investigate every single post on airbnb / housetrip to determine whether the rental is legit ( does the landlord own the place instead of renting it , and does he have a government permit ) . whenever they find illegalities , they bring in the tax man aswell to ensure they get their taxes paid . only 800 permits are handed out by the city of amsterdam . so any post over 800 on airbnb / housetrip will soon be dismantled . the only thing which the city will allow is a maximum of 1x per year offering of a home by a local , during his own holiday - and they will be checking on that by looking at f . i . how many reviews are posted by visitors ( to determine whether a poster is a professional or not )
housetrip is europe ' s largest holiday apartment website , offering holidaymakers and homeowners a safe and easy - to - use platform to find , book and list holiday apartments , houses and villas securely online . there are currently over 61 , 000 properties to choose from in thousands of destinations worldwide , with over 1 , 000 new listings added each week .
equally important is housetrip’s happiness pledge . this pledge ensures that your stay is guaranteed by the company , that your money is safe in trust until you’ve checked - in and are happy with the accommodation provided . they have a 24 / 7 , multi - lingual service team to trouble - shoot issues should they arise ( within 24 hours of arrival ) .
when choosing accommodation in spain , villas , apartments and other self - catering holiday rentals are smart alternatives to tiny , impersonal hotel rooms . not only are holiday rentals in spain more affordable than hotels , they offer superior space , freedom and privacy too . what could be more delightful than staying in your very own apartment on la rambla in barcelona or a luxurious villa in ibiza ? housetrip has a number of quality self - catering apartments and holiday villas in spain , ranging from compact studio apartments ideal for couples through to large , multi - room villas ideal for families and groups of friends . plus , finding and booking your holiday rental in spain is easy with housetrip – you can even do it in as few as six clicks .
when choosing accommodation in portugal , villas , apartments and other self - catering holiday rentals are smart alternatives to more expensive , impersonal hotels . not only will renting your own self - catering apartment or villa in portugal save you money , you’ll benefit from superior space , freedom and privacy too . housetrip has a number of quality self - catering apartments and villas in portugal , ranging from affordable , compact studio apartments ideal for singles and couples through to large , multi - room villas suitable for families and groups of friends . whatever your needs , you’re sure to find what you’re looking for with housetrip . it’s incredibly easy to both find and book your portugal self - catering accommodation – you can even do it in as little as six clicks .
the very key is to ensure that all the players engaged in our activity work on giving a good name to the industry and the only way we can do that is by working relentlessly on delivering an excellent experience to guests . our industry needs to become famous for excellent experiences that are vastly superior to hotels . at least that’s what we think and focus on at housetrip .
hi there , i used housetrip and have given 2 stars , as they helped me a small amount by getting just over a £100 in compensation from the company who owned the apartment , due to the issues we had and that the apartment was also not the one the company sent pictures to us of . it was the same complex but different apartment . housetrip was unavailable for us to complain at first so unfortunately gave the company all the money for the apartment so that was also their fault . however , i proved that i had contacted them in time so the compensation was granted . little did i know but the company who rented us the apartment back on the 28th july , had taken 400 euros out of my account the day of my arrival . they said it was for a deposit but nothing was damaged or broken . as you can see from the start of my email ,
they
gave me money back . housetrip then washed their hands of me and stopped replying to my emails , trying to get back that 400 euros they had taken ! to this day i still haven ' t received the money - just empty promises .
we discovered housetrip just a couple of years ago and have now been delighted with five apartments in france , spain and italy . it has become our default holiday accomodation site . all the descriptions have been fair and accurate and the locations easy to check out with online maps ( and google street views ) of course . hosts have all been friendly and helpful . thoroughly recommended… read full review
when choosing accommodation in croatia , villas , apartments and other self catering holiday rentals make great alternatives to more expensive , impersonal hotels . not only will you save money , including by being able to cook and eat in when it suits you , you will live amongst the locals for a true taste of croatia life . plus , renting your very own self - catering croatia accommodation affords far superior space , freedom and privacy . housetrip has a number of quality self - catering croatia villas and apartments , ranging from affordable studio apartments ideal for couples through to large , luxurious villas perfect for families and groups of friends . whatever your croatia accommodation needs , you’re sure to find what you’re looking for with housetrip . plus , you can even book in as few as six clicks .
we’ve worked with housetrip for a number of years , and never really been able to generate any volume of bookings from them . it’s good to see consolidation in the industry , but it’s worrying to see that this is another business joining the tripadvisor stable . they’ve clearly had a string of problems integrating new brands , and their support to vacation rental owners / managers is really quite terrible .
my problem with this ‘don’t hear - don’t tell’ attitude from housetrip’s side , is that in the end , they let the abusing ‘guest’ ( who runs an illegal overcrowded hotel utilizing units which are not even his own ) walk away . at the same time a trail for wrecks is found in cities : a number of ‘illegal hotels’ get shut down by government , because they are continuously overcrowded .
and this points to the second area where bertrand hopes to take housetrip : not just growing in terms of properties covered , but in terms of services offered to users on the platform to make the experience even better — because , after all , getting a nice place to stay without too much hassle will be just as important for the company going forward as having a decent selection of places on offer .
i ' d strongly recommend not using this company for your holiday rental bookings . booked an apartment for a family holiday in ireland 6 months ago ( october 2016 ) . called the owner to check if apartment had towels provided day before check - in , was surprised to hear that the apartment was overbooked 3 times ! as it was 6 nations weekend there was literally no other accommodation available . housetrip ' offered ' accommodation 20 min drive away at a higher cost . housetrip do not check owners and penalise owners enough for cancellations ! all about the owners rather than looking after their customers ( who pay their salaries ! ) i can ' t even seem to write a review about the owner on their website . i would strongly recommend not using this company and seek other means if you want to enjoy your holiday !
hi happygaston , thank you for taking the time to leave us a review . we are really sorry to hear that you experienced some issues with your booking . unfortunately , with the information provided we are unable to location your booking . if you would need any further assistance , please , do not hesitate to contact us ( you find our contact details following this link urltoken many thanks paride – housetrip customer care
housetrip also has the power to penalize and remove hosts and properties that no longer meet their criteria , so bad apples don’t stay long in the barrel of choices . accommodations are not shared , you are renting a self - contained flat or home for your own use . there is no worry about staying with strangers or having to be on best behavior as a guest . you have the place to yourself .
give tips and help hosts on how to improve their property profiles and booking conversion rate . follow - up hosts professional activity and instigate them to add more properties , convincing them of the advantages of having their entire property portfolio on our website . propose improving partnership technical and organizational conditions to optimize revenue and that will get hosts more committed to housetrip trusted community : offer better payment plans , technical integration , etc .
and how has housetrip developed since his departure ? “sorry , it is not my place to comment on the company , ” he says . “the only thing i can say is that when i left the company last year i was succeeded by a very capable team , headed by george hadjigeorgiou as ceo , and i have every confidence they’re making the right choices for the business . ” the founder still has a stake in the company .
hi michal , thank you for taking the time to leave us a review . we are really sorry to hear that you are not happy about the cancellation policy . we would kindly inform you that the cancellation policy is selected by the owners . we would also clarify that we proud to be able to offer our payment protection plan for the booking paid through our platform ( please follow this link for more information urltoken many thanks paride – housetrip customer care
detect scammers and users that are trying to bypass our platform in order to book directly with guests . detect situations of misleading property advertising ( low rental fees , hidden additional fees , etc . ) . create and suggest processes to minimize scammer registration and its’ impact into housetrip operation . follow - up on bad reviews left by guests on hosts’ property profiles . take adequate action to prevent and stop that behavior and convert hosts to our transparent and fair booking policy .
i admit it ! i was abit jealous , in some ways i find arnaud and my path a bit similar - i guess in the whole starting a housetrip kind of website thingy - i actually did start it , this was before i knew anything about raising money and anything like that in university and ask anyone that has started , thinking of starting , ran an holiday rental website just how competitive and expensive it is if you want to compete or create a big business out of .
i will never use housetrip or tripadvisor agin . . even after many years of helpful information . be very very careful and read the smallprint . its a good money making company so if there is someone with money to invest , go ahead . but for people who are looking for a cheaper way to holiday as they cannot afford fancy expensive hotels , be aware of their booking forms and get out clauses . . it will be your fault anyway and you cant win against this big boy
i am still looking for an official complaints department for this company who debited money from my account over a month before my trip and then cancelled the accommodation 24 hours before arrival and the helpline says , ' sorry , not our problem its between you and the owner of the house , you ' ll have to try and get a refund from them ' but i paid housetrip . com and they have a policy that states an immediate refund should any unforeseen circumstances occur . where is the complaints department ? ? ?
urltoken , one of the startups working at the accommodation end of the collaborative consumption market , with a platform for people to rent out homes online , has picked up a roomy $ 40 million as it looks to scale up its operations en route to booking 3 million nights of accommodation this year . the c round for the london - based company is being led by new investor accel partners , with existing investors index ventures and balderton capital also participating . the funding brings housetrip’s total raised to date up to $ 60 million .
we had a couple of angel investors on board in 2010 which allowed us to create the first version of the website . in april 2011 , housetrip attracted $ 2 . 7m in series - a venture capital funding from index ventures , one of the world’s most renowned internet investors . then , last november , we announced a $ 17 million ( 15m chf ) series b funding round . the investor consortium , led by major uk venture capital firm balderton capital also includes existing investor index ventures who re - invested pro - rata .
now everything looks better , he says : “today , a year after we left housetrip , we’re starting to think about what comes next . we’ve caught the entrepreneurship bug and so we want to start a new company , preferably in the field of virtual reality , which we find fascinating and which we think will change the world significantly in the next few years . today we’re focusing on learning all we can about it , from 3d modelling to artificial intelligence , in order to make the right decision on the best opportunity to tackle . ”
very annoying housetrip app was disabled mid our stay so we did not have easy access to our reservation , messaging host and other info such as restaurants nearby etc when we needed it . after our stay i was not sent anything to prompt me to write a review and when i logged on to the website to try and write a review it was difficult to find where to go to write our review via our reservation . . i stumbled by accident onto the review section and would not know how to find it again . surely the… read full review