petplan equine is a horse and rider insurance provider based in london .

petplan equine is a brand of allianz insurance plc , and sister-brand of petplan uk .

petplan equine

petplan equine - win a petplan masterclass with lucinda – . . . | facebook
petplan equine believes in supporting the equine community and provides more financial support to equestrian sports and activities than any equine insurance provider in the uk .
visit the area festival sponsors petplan equine for great insurance cover for you horse . and visit their dedicated petplan equine area festival web pages for further information .
have you ever wondered what it is like to compete in a dressage competition for your horse ? petplan equine get an insight at the petplan equine area festivals .
petplan equine , a uk specialist equine insurance provider , is delighted to be sponsoring the petplan equine area festivals 2016 / 17 for the 18th year . this special competition provided by petplan equine offers grass roots riders the opportunity to climb the dressage ladder by qualifying to compete at a prestigious area festival .
want exclusive offers ? we ' ve negotiated some great offers for petplan equine customers .
petplan equine offers comprehensive insurance cover for horses and ponies aged from 30 days . established 27 years ago , petplan equine understands the evolving equestrian market and strives to enhance knowledge and understanding of the equine world through employing horse enthusiasts and working closely with the equine industry .
with petplan equine and the petplan charitable trust you can help ensure the continued health and welfare of our nation ' s animals .
keep up to date with the festival fever on the petplan equine area festivals facebook page .
as our new message says , ' petplan equine - sharing the care of your horse ' .
petplan equine has teamed up with petplan equine vet of the year 2009 , gil riley , to produce free online video tutorials about common conditions affecting horses . click here to watch the first video .
petplan equine is known for its professionalism and specialist knowledge of the equine world . the staff who handle the policies and claims are all knowledgeable horse owners or riders and have a great love of all things equine .
petplan equine is part of the petplan brand . founded in 1976 , petplan is the uk ' s largest pet insurance provider , offering comprehensive cover for dogs , cats , rabbits and horses .
petplan equine have many events throughout the year , why not see what ' s on in your area .
the petplan equine area festivals also offer riders the opportunity to compete to qualify for the prestigious petplan equine arena festival final , held at the esteemed winter championships at hartpury college , gloucestershire in the spring of 2017 .
petplan equine , one of the uk’s leading horse insurance providers continues to work in partnership with lucinda green to promote responsible riding through the ‘petplan masterclass with lucinda’ .
with horse welfare central to its ethos , uk’s leading specialist insurer petplan works with over 1 , 000 animal charities throughout the uk and its equine specialist sister brand , petplan equine is calling on the equine world to highlight the invaluable work of equine charities by nominating their favourite for the 2015 petplan and acdh animal charity awards . nominations open for the 2015 animal charity awards on 3rd november , 2014 .
eventing pushes us to the limit and petplan equine gives me the confidence to perform . at a great time of need , petplan equine was there for us , without them we would not be where we are today .
in addition to horse and pony insurance options , petplan equine provides dedicated products for veteran horses and rider only insurance cover .
petplan equine is delighted to confirm its ongoing sponsorship of the petplan equine area festivals . once again joining forces with british dressage , petplan equine is giving riders of all levels the opportunity to experience the thrill of taking part in prestigious championship style dressage shows . high profile , yet relaxed and friendly ; they are the perfect introduction to the thrill of competing for you and your horse .
the rate , exclusive to petplan equine policyholders , will be £175 plus vat , a potential saving of 50 % . to take advantage of this offer please call jacqui directly on ( 01926 ) 831231 or email jacqui fulton and quote your petplan equine policy number .
petplan equine has teamed up with paralympian natasha baker to increase the brand reach and reputation during the lead up to the 2016 paralympics .
established more than 20 years ago , petplan equine is part of allianz insurance , one of the largest general insurers in the world .
petplan and petplan equine are specialist insurers . as such , the company employs more horse riders and owners than any other and more former veterinary practice staff than any other to ensure the provision of specialist knowledge .
you can qualify from 1 october up until 14 days before the closing date of the first round petplan equine area festival you want to enter .
view full version : pet plan equine insurance exclusions - not happy . . .
it can sometimes be challenging to spot lameness , especially when it ' s mild . watch petplan equine ' s video with equine vet simon joyner , to find out his advice on spotting lame strides . for more information and advice visit urltoken
don ' t forget that it is possible to enter your chosen petplan equine area festival without having received your qualification email as long as you are eligible .
at petplan equine we are committed to the health and welfare of all horses and ponies . not only do we work closely with animal charities and re - homing centres , but we have also founded the petplan charitable trust .
at petplan equine we always strive to support the equestrian community which is why we have selected 10 petplan equine customers to be ambassadors for 2018 . these riders are role models for responsible horse ownership and go the extra mile to look after their horses’ wellbeing . we are pleased to introduce the riders who have been chosen .
i have always wanted to give my horses the best care , and with petplan equine i have the peace of mind that they will always come first .
petplan equine is the uk ' s leading horse insurance provider offering a wide variety of flexible horse insurance and rider insurance policies which cater for all levels of experience .
equestrian plus has teamed up with petplan equine one of the uk’s leading specialist insurance providers to offer the chance to win a place on the petplan cross country masterclass with eventing legend lucinda green taking place march 7 at waterford equestrian centre in durham .
whatever your needs petplan equine is here to provide the essential cover for you and your horse . to find out more about the policy benefits visit our details of cover page .
i would be happy to recommend petplan equine to anyone , they have dealt with all my claims over the years . my horses are irreplaceable to me , and i feel happy knowing i can give them the care as they need it and i am confident to also have my prized tack and trailer insured with petplan equine in case anything happens .
pet plan equine insurance exclusions - not happy . . . [ archive ] - horse and hound forums
this is the mortality , theft & straying cover offered by petplan equine insurance . this refers to either the death of your horse or its physical disappearance , whether by theft or straying .
eventing worldwide has teamed up with petplan equine one of the uk’s leading specialist insurance providers to offer the chance to win a place on the petplan cross country masterclass with eventing legend lucinda green taking place march 2 at stockland lovell manor equestrian training and competition centre in somerset .
petplan offer a range of plans to suit every budget . take a look below :
15 - year - old scarlet scott and mickey may ride a lovely test in the petplan equine novice bronze area festival championship to score 67 . 58 % . well done you two ! 🙌🎉
this is where the financial bridge of insurance with petplan equine crosses the gap between the necessary treatment and the costs involved . the veterinary fees cover provided by petplan equine policies , £5 , 000 as standard ( £1 , 000 for veteran plan ) towards treatment for each illness or injury , gives owners the reassurance that at least the financial strain will be reduced at often difficult and stressful times .
if you do qualify for a petplan equine area festival , you and your horse will need to become fully registered with british dressage to take part . click here to find out more about membership .
the event was incredibly well run and everyone was so encouraging . any rider who is looking for a new experience in 2017 , qualifying for the petplan equine area festivals should be top of mind . .
i have always insured my horse with petplan equine and would not choose anyone else . they offer an excellent service , and have been brilliant with the claims i have had over the past 10 years .
my highlight of 2015 has to be gaining the sponsorship at the beginning of the season . it has been with so much pride that my horses and i have been able to wear the petplan equine kit , and to hear our sponsorship announced over the tannoy at affiliated events gaining recognition for both petplan and ourselves .
for the 2018 / 2019 petplan equine area festival season under 21 riders will enter the first rounds in either the bronze or silver section depending on their qualification level . the finals will be split into under 21 sections from the riders qualified from the area festival first rounds , a qualification score of over 60 % is required . there will be an under 21 rosette to the highest place youth rider in each class at the petplan equine area festivals .
the pet plan charitable trust was founded in 1994 to raise much needed funds for animal welfare and veterinary projects . money is raised by petplan and petplan equine customers giving an optional £1 . 50 to the trust when they take out or renew their policy . to date , almost £5 million has been awarded by the trust .
it is the sister brand of petplan , the largest provider of small animal insurance in the uk .
if you ' re happy with the way petplan equine handled your claim , why not recommend us to a friend ? you ' ll receive £40 worth of love2shop vouchers and your friend will receive the first month of their new policy free .
the petplan equine area festivals are a good introduction to affiliated competition . the judges give positive criticism and they are the perfect event to have as a goal no matter what your level is so that you can achieve your potential .
we ' ve negotiated some great offers for petplan equine customers . we ' ll be adding new offers regularly so remember to check when you ' re browsing online to see what great discounts are available . if you have any suggestions for equine products or services you ' d like to see featured , email us the details and we ' ll see what we can do .
regardless of the pursuits and activities you enjoy with your horse there is some cover that as a rider , you should never be without . accidents can happen at any time and under a petplan equine policy we offer several essential benefits as standard :
horse and hound forums > horse & hound online forum > the tack room > pet plan equine insurance exclusions - not happy . . .
make sure you are insured to ride the horses you try , not all of the horses will be insured for any rider so to protect yourself it’s worth considering a rider plan . petplan equine has 3 levels of rider cover for riders aged 5 to 75 .
taken from the series petplan masterclass with lucinda this short video gives some top tips for riding a cross country ditch .
once you have your scores , you’ll get an email from bd to say you might be eligible to go to a petplan equine area festival . you can qualify for and compete in as many area festivals as you wish as long as you have enough qualifying sheets .
you can ride in prelim bronze sections to get your scores for an area festival as a club member on a club horse . if you do qualify for a petplan equine area festival , you and your horse will need to become fully registered with bd to take part .
thanks to funding from the petplan charitable trust , we developed a new equine welfare assessment application for android tablets . the app has been designed to emulate the standardised equine based welfare assessment tool ( sebwat ) , allowing staff to conduct assessments on animals , evaluate , and monitor equine welfare , all digitally . the sebwat tool consists of 40 different welfare indicators , which measure a range of characteristics relating to the emotional and physical wellbeing of the animals . the data collected tells us which welfare issues are affecting different groups of equines and allows us to deliver effective interventions to address them .
i would recommend petplan equine to everyone as i have multiple horses insured with them , and i have made several claims over the years , and never once had a problem . the team are friendly and understanding of situations , and are very easy to communicate with .
is a trading name of pet plan limited ( registered in england no . 1282939 ) and allianz insurance plc ( registered in england no . 84638 ) , registered office : 57 ladymead , guildford , surrey , gu1 1db , united kingdom . petplan equine ' s trading address is :
taken from the series petplan masterclass with lucinda this short video gives some top tips for riding skinnies on the cross country course .
for silver sections from prelim to advanced medium one score needs to be from a qualifying test . prelim to advanced medium riders go to first round competitions . prix st georges and above do not attend first rounds , all qualified riders qualify in direct for the petplan equine area festival finals .
to compete at the petplan equine area festivals you need to be a member of british dressage , but non - members can qualify on ‘class tickets’ ( temporary bd membership for one class only costing £8 ) , providing they become a full british dressage member after successfully obtaining their qualifying scores .
for me , one big highlight as a sponsored rider with petplan equine in 2015 , was picking up the ride on kingsclough masquerade ( marcus ) . we have had many successes so far , with wins in many classes and championship titles , with an extremely near miss qualifying for hoys .
to nominate a charity , team or individual who deserves to be recognised for their outstanding contribution to equine welfare go to urltoken . nominations open 3rd november 2014 .
click here to see a few examples of how the petplan charitable trust is helping animals across the uk because of donations from our customers .
petplan charitable trust was formed in 1994 by patsy bloom and david simpson to provide much needed funds to promote the health and welfare of animals .
at petplan , we are passionate about animal welfare and the principle of responsible pet ownership . we work with over 1 , 000 charities throughout the uk and , back in 1994 , formed the petplan charitable trust which has so far raised over £5 million towards a better , healthier world for animals .
online maximum sum insured value is £10 , 000 . please contact our equine team on 0330 102 1658 for a quote if you have a horse with a value higher than £10 , 000 .
three finalists for each category will be selected and invited to attend the petplan and adch animal charity awards evening in april 2015 where the winners will be announced .
at petplan we do all we can to process your claims quickly and fairly . to make a claim , simply complete the relevant claim form , which you can download and print at your convenience . it’s easy to claim with petplan , however , if there is missing information on your claim form it can cause a delay .
competition entries close on 26 february 2016 . the petplan masterclass is on 7 march 2016 at waterford equestrian , waterford farm , langley park , durham , dh7 9tr .
‘to compete is to win’ is the motto of endurance , knowing i have the cover , protection and expert advice of petplan equine behind me enables my back room team of crew , vet , farrier , coaches , physio and of course myself , to give 100 % to my horse and my sport and lead us to success – together we tackle the miles .
25th june – petplan equine organised for me to go down to centaur biomechanics with russell guire because they are doing an article in the customer magazine , paces , on it . it was an absolutely amazing day and i loved every second ! russell is an absolute career crush and it was an honour to be involved ! sleet was perfectly behaved and i was so proud of him !
the equine insurance market has witnessed continued growth within recent years as more and more people recognise the importance of insuring against the unexpected costs that are all too frequently experienced as part of owning a horse or pony .
juliette edmonds from buntingford competes in eventing with her horses ; boodles , and her wonder pony , jess . as a responsible horse owner and an equine vet , her horses’ wellbeing and happiness is juliette’s prime concern .
the petplan charitable trust was formed in 1994 to provide much needed help to fund research into treatment for life - threatening diseases , and to promote animal welfare throughout the uk .
petplan is a trading name of pet plan limited ( registered in england no . 1282939 ) and allianz insurance plc ( registered in england no . 84638 ) , registered office : 57 ladymead , guildford , surrey gu1 1db . petplan ' s trading address is : great west house ( gw2 ) , great west road , brentford , middlesex tw8 9dx .
july 29th - trip to hickstead this was a great day out for me and my dad . after a four hour drive and getting stuck on the m1 we finally arrived ! we saw lots of lovely horses and ponies and spent quite a bit , it was a great day ! i also visited the petplan equine stand to enter the ‘responsible rider quiz’ , which i scored 100 % in !
cross country riding is debatably the most exhilarating form of equestrian competition and training , something that both horse and rider can thoroughly enjoy . but as with all sports riding across undulating terrain and over fixed jumps at speed comes with its own risks . at petplan equine we want riders to understand how to best tackle cross country in the safest way to help reduce the risk of injury and increase the enjoyment .
petplan equine area festivals are the perfect target for many bd riders looking to have a taste of the big time at a championship–feel event . 24 first round area festivals will be held all over the uk from may to september 2018 with the top ten combinations from each section going on to one of the eight area festival semi finals , taking place in september and october 2018 , from prelim to inter ii level .
qualifying for a petplan equine area festival is the perfect goal for many dressage riders . from prelim to inter ii level , 24 area festivals will take place in 2018 from which qualification for eight area festival finals can be achieved . the top horse and rider combinations from the finals will then go on to compete in the area festival championships at hartpury college , gloucestershire in april 2019 . here is how to qualify .
buying a horse is to many equine enthusiasts a substantial investment . it is therefore important that , not only you thoroughly research the horse you have in mind before buying , but also that you protect yourself with a written sale agreement .
to participate in any of petplan equine’s area festivals , which run from august to october 2016 , the horse and rider combination must have achieved a minimum of three affiliated scores of 62 % or above for preliminary and elementary . to qualify for medium , advanced , prix st georges and intermediate i the combination must obtain two or more affiliated scores of 60 % or above . these qualifying scores must have been gained since january 1 2016 .
by clicking ' next ' , you are agreeing to receive further communications from petplan australasia pty ltd about our insurance products and offers . for more information on our privacy policy , please click here .
recent advancements in the veterinary sciences have helped improve the effectiveness of diagnosis and subsequent treatment for horses . this is great news for our horses but it also means that many can remain fit and active for longer . so in the event that your horse was to succumb to illness you can rest safe in the knowledge that your petplan equine policy would help pay towards the full cost of diagnostic treatment – up to the vet fee maximum benefit .
petplan are driving me round the bend with exclusions at the moment . phone them up and ask if any of them are reviewable . you can probably get some of them removed with a report from your vet .
contact us petplan new zealand pty ltd 101 station road e , penrose , auckland 1642 phone : 0800 255 426 email : info @ urltoken fax : hours : mon - fri 8 . 30am to 5 . 00pm
i have had so many opportunities thrown my way in the last year . i am thrilled and grateful for every session that i had to train with charlotte dujardin . i loved going to talland for the first time and meeting charlie hutton , who now comes over once a month to train me . i would never have had this chance without petplan equine . i also qualified zu for the novice open regionals , which was a surprise to everyone , most of all , me !
the golden paste company strives to achieve superior quality in all of its products , and uses raw ingredients sourced to the highest of standards from brc accredited establishments and nops approved equine centres . haccp and defra guidelines are followed and licences are in place for the relevant products .
katie preston from kent is an equine vet who events up to 4 * with her horse tj . she also competes her 15hh ‘pocket rocket’ tia at 1 * . katie believes spending quality time with your horse and knowing them inside out is key to responsible horse ownership .
petplan gave us mouth and oral and reproductive system on our renewal . . only because mouth and oral has a similar code apparently ( he ' d had a carcinoma on his willy - no where near his mouth ! )
strict guidelines are issued to vets by their governing body , the british equine veterinary association and a statement issued by beva in july 1996 , with regard to the destruction of horses , offers vets the following advice on when immediate destruction is justified and when an insurance company should be notified .
animal charities work tirelessly to provide a better life for animals all over the uk . petplan and adch are looking for a charity team that has worked particularly well together to bring a positive and noticeable change to the health and wellbeing of animals .
“brooke remains extremely grateful for the continued support of the petplan charitable trust , which has been instrumental in enabling us to develop our app technology . we are excited to see the changes it makes to our field agents and the equines in need . ”
staff are the backbone of any animal charity and petplan and adch are looking for a hard working employee who is passionate about their job , day in , day out and makes a difference to the rest of the staff and the work of the charity .
i would definitely recommend petplan to everyone as i have multiple horses insured with them ; i have made several claims over the year and never once had a problem . the team are friendly and understanding of situations , and very easy to communicate with .
without volunteers who give up their free time on a regular basis all charities would struggle to survive as staff , resources and finances would be stretched to the limit . petplan and adch are looking for a dedicated volunteer who shows a real commitment to an animal charity .
we ask every customer who takes out a horse or rider insurance policy if they would like to donate to the petplan charitable trust . our standard donation is now £2 . 00 per horse per year , but can be amended to the amount of the customer ' s choice .
and it doesn’t stop there . each time a new adopter takes out a full policy with petplan , we give 10 % of the total premium back to the charity , plus a further 10 % every year the policy is renewed . so far we’ve raised over £3 million for charities in this way .
“brooke remains extremely grateful for the continued support of the petplan charitable trust , which has been instrumental in enabling us to develop our app technology . we are excited to see the changes it makes to our field agents and the equines in need . ” said edwina silvester , corporate account manager for brooke .
on monday 7 march 2016 lucinda green will be running one of these extremely popular petplan masterclasses at waterford equestrian , near durham . the masterclass , which offers first class training , is tailored for riders and horses of all different abilities and teaches them the safest way to deal with the challenges posed by a range of cross country fences .
to help us process your claim quickly , you can help by making sure the claim form has all sections completed , is signed by both you and your vet , all relevant itemised invoices are included , and if it is your first claim with petplan , ask your vet to supply a full veterinary history and attach it to your claim .
whenever pet owners take out or renew their policy with petplan , they are given the option of making a small annual donation to help fund this work . policy holders are able to increase their annual donation if they wish to do so , and of course the trust also welcomes any additional donations - please see our donations page for more information .
if you have opted to donate to the petplan charitable trust , please be aware that the standard voluntary donation has recently increased from £1 . 50 to £2 . 00 per horse , per policy year . this will take effect automatically from your next renewal date . if you would like to change the amount or stop donating , please call 0345 074 2676 .
my highlights from 2015 as a sponsored rider has to be the camaraderie from the petplan team and the other sponsored riders . it is such a nice feeling to feel a part of such a great team , who fully support you and want you to do well . it gives you a more positive view on situations , especially as we all know that horses have their ups and downs .
the petplan masterclass aims to give both horses and riders a confidence boost as well as sharpen their reactions helping them to enjoy a safer more fun cross country experience . the classes are suitable for a range of levels – from those regularly jumping a minimum of 70cm to british eventing novice riders . each session is designed to encourage horses to think for themselves whilst still listening to their rider .
i claimed through petplan this year for the first time , so it will be interesting to see why they decide to exclude . those exclusions do seem ridiculous . i would phone them up and back up your argument with a letter from your vets . i don ' t see it being a problem to have them taken off . and if it is , change insurance companies . i can ' t see another company wanting to exclude all those things !
the awards were launched in 2012 by petplan in partnership with the association of dogs and cats homes ( adch ) to recognise the outstanding work of animal charities and not - for - profit organisations , their employees and volunteers based in the uk , ireland and the channel islands . in 2014 more than 5 , 500 nominations were received and the independent judging panel , which includes key industry representatives , had an extremely difficult task selecting two finalists and a winner for each category .
disclaimer the materials and opinions contained under our ' advice ' pages are for general information purposes only , are not intended to constitute legal or other professional advice , and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances . petplan makes no warranties , representations or undertakings about any of the content of the ' advice ' pages ( including , without limitation , any as to the quality , accuracy , completeness or fitness for any particular purpose of such content ) .
brooke kenya field staff gave positive feedback , saying that the tool will save a substantial amount of work in terms of data entry and analysis , and reduce the time it takes to get data from the field to desks for analysis . thanks to petplan charitable trust’s funding , brooke has delivered the proof of concept for this technology and has been able to roll out the app to more of their animal welfare assessors . this means more assessments get carried out , and we can reach more working equines in need .
we had my daughter ' s pony insured for death and vet fees . he developed what seems to be ulcer symptoms ( low grade colicy stuff : not eating well , lying down a lot ) which didn ' t respond to medication . had him examined and blood tested at the vets , nothing conclusinve , try a different ulcer medication . . . he appeared to respond , but died unexpectedly 6 days later . pm showed nothing conclusive ( histology could not be done as he dies when we were away for the day and it was 42 degrees here so post mortem changes had set in ) . petplan rejected our claim as the policy excludes
anything arising from colic
. . . we now self insure .
i tried to get insurance through petplan for my horse but because of his vetting saying that he had a few marks on him that may have been sarcoids ( but arent ) they eliminated basically his entire body as they said they won ' t cover sarcoids or any skin issues . real helpful . they wouldn ' t insure hooves either because of a surface crack on one of them which the vet even put down would go away . plus they also got the results back on what they could cover had the info for months and didn ' t bother to tell me so they lost out after i got fed up waiting . he isn ' t insured but like others i am just trying to save up for emergencies .
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a value for money package offering essential cover for horses and ponies aged 17 years and over .
payment of up to £1 , 500 following the death of your horse due to injury .
optional vet ' s fee cover paying up to £1 , 000 towards treatment for injury .
a choice of personal accident cover including dental treatment for the rider or handler .
optional cover for your saddlery and tack if it is damaged , lost or stolen .
pet plan limited is authorised and regulated by the financial conduct authority . financial services register no . 311969 . allianz insurance plc is authorised by the prudential regulation authority and regulated by the financial conduct authority and the prudential regulation authority . financial services register no . 121849 .
riding accidents don ' t just happen to horse owners . so if you ride , but don ' t own or permanently loan a horse , you could benefit from rider plan . cover is available for adults and children and includes personal accident , third party liability , emergency vet fees and riding equipment .
a choice of personal accident cover for riders aged 5 to 75 years old .
tuition fees for riders aged under 18 years if they cannot attend classes because of a riding injury .
emergency vet ' s fees up to £1 , 500 for the horse being ridden .
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fantastic speedy service . covered all the information and will recommend to others in future .
allianz insurance plc is authorised by the prudential regulation authority and regulated by the financial conduct authority and the prudential regulation authority . financial services register number 121849
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for prelim silver and novice level and above both you and your horse need to be fully registered to gain your scores .
finished in the top ten of your area festival section at prelim to advanced medium ? you may have qualified for an area festival final provided that you achieved the qualifying percentage of 60 % . if a class is split because of number of entries , the top five from each section will qualify . area festival finals :
combinations will qualify from the area festival semi finals on a proportional basis and will be invited to compete at the area festival championships at hartpury college , glos . in 2019 .
our philosophy is to give our customers as much choice as possible and our policy allows you to select the exact level of cover you need . tailor your cover to be as individual as your horse by choosing from a list of optional benefits including :
today , more and more owners are choosing to keep their older horses on active duty rather than putting them out to grass . one of the key features of our horse insurance policy is that while many insurers still limit cover to injury only for horses aged 16 years or over , we cover illness up to 25 years of age - as long as cover is taken out before the horse’s 20th birthday .
in addition to covering the costs of veterinary treatment , we don’t limit the amount that can be claimed for complementary treatments such as physiotherapy , acupuncture and specialist farriery - provided the cost is within the maximum veterinary fee benefit . this allows your vet to administer any specialist treatments that you horse might need - helping it to make as swift a recovery as possible .
please note that terms , conditions and excesses apply to the vet fees benefit if selected as part of your policy .
to date , through the generosity of our donors , the trust has given over £10 million in grants .
thanks to the generosity of our customers , almost £10 million has been donated to help animals through a variety of causes .
whether you ' re a first - time owner or a serious competitor , our horse insurance policy allows you to tailor your cover to suit your individual needs . select from a variety of optional benefits .
the essential insurance plan for riders aged 5 - 75 who do not own their own horse . our fixed - price rider plan offers a wide range of benefits to protect you against the unexpected .
our veteran insurance policy is for horses aged 17 to 40 . veteran plan offers a variety of benefits such as : vet fees ( for injuries ) , third party liability and personal accident cover for both horse and rider .
visit our health and wellbeing advice section for the latest information on caring for your horse . from preventing colic to managing your horse ' s weight we ' ve got it covered .
choose from a number of practical advice guides to give helpful advice and tips on everyday horse management .
your pet does a great job of filling your life with joy and happiness , which is why it ' s your job to make sure you take out the right pet insurance . # myjobyourjob .
skinnies are a fashion on cross - country . when they were first introduced we saw many run outs and refusals . use them in your training they are really useful to develop the communication system between you and your horse . keep your horse focused by “putting him in the tube” – having both your legs wrapped positively around him . with your hands slightly apart as you approach at a steady pace , stay sitting up even as he takes off , throwing your shoulders forward too early will throw your horse off balance . make sure your horse can always see a way through the fence and out the other side
• your horse is kept within the united kingdom , the channel islands and the isle of man • your horse is 30 days old or over • you are 18 years old or over • your horse is valued between £250 and £10 , 000 inclusive .
whether youâ€™re a first - time owner or a serious competitor , our horse insurance policy allows you to tailor your cover to suit your individual needs . select from a variety of optional benefits .
if you need to make a claim for third party liability please call us as soon as possible on 0345 074 2676 or alternatively please write to us .
for all your horse know - how , visit the arena where you’ll find training tips , horse health and much more . .
click through for a copy of our combined financial services guide ( fsg ) & product disclosure statement ( pds ) .
you must answer all of the questions truthfully and accurately . please be aware that if you have answered yes to any of the above questions , we may vary the cover , apply exclusions to your policy , or decline to cover your pet entirely . this will be determined after an underwriting assessment .
yes – i would like my policy documents & product disclosure statements ( pds ) emailed to me .
veterinary science can now offer more advanced diagnostic tools and surgical techniques in circumstances where previously the future may not have been bright for the horse or pony concerned . conditions such as colic can require major surgical treatment , often at a cost of many hundreds or even thousands of pounds . months of treatment for lameness conditions can also amount to a significant bill .
when you apply for horse insurance you will be asked to sign or agree a declaration confirming that you have disclosed any information that may affect the application . this includes information on your horse’s state of health and previous veterinary history .
if a horse insurance policy is taken out before your horse turns 20 years old we can continue to provide cover for injuries and illness until they turn 25 * .
if we do require additional information from your we will not be able to complete your application online . we will provide injury only temporary cover for your horse whilst we await the requested information . your full policy will not start until our underwriters receive the requested information .
dorso –palmer and latero - medial views of front feet , pasterns and fetlock . this should include :
please ensure that the front shoes are removed prior to x - rays being take of the feet .
you either love them or you hate them , but a checklist is an essential part of all horse viewings . it is essential that you take a checklist of things to ask about the horse and make notes of what the seller says .
can i see the horse’s passport ? ensure you see this and check it thoroughly before you go as far as making an offer to purchase .
will you disclose the horse’s veterinary history ( a computer printout from the seller’s vet and any other vet who may have treated the horse e . g . a specialist vet ) .
if the seller is not prepared to disclose the veterinary printout you should ask yourself why and not go ahead with purchase unless you are happy with the explanation .
if your new horse turns out to be different to the way he was described before purchase , the amount of research that you did before buying the horse , and whether you have a sale contract in place , will affect whether or not you have a legal right of recourse . this is when the checklist , complete with the handwritten recording of the answers given by the seller ( ideally signed and dated by the seller ) , are extremely useful .
once the horse has been vetted , you can then arrange a sale agreement / contract which must be signed before payment is made . the sale agreement ( a written agreement ) needs to include :
a time limit within which a complaint must be made or the animal returned .
section 14 of the sale of goods act 1979 imposes implied terms of fitness for purpose and satisfactory quality where a horse has been sold in the course of business . it is important to note that for section 14 of the sale of goods act to apply . the seller must be selling in the course of business and must not be a private seller . in the event of a dispute these statutory terms can be relied upon by the purchaser .
if the seller is selling privately , the purchaser cannot rely on section 14 of the sale of goods act . in this situation the rule of caveat emptor ( ‘buyer beware’ ) applies and the purchaser must prove that the horse was not as described in accordance with section 13 of the sale of goods act and / or has been misrepresented to them by the seller . the buyer also has to prove that the representations were relied upon by the buyer in deciding to buy the horse . where the purchaser is unable to prove a breach of section 13 of the sale of goods act or misrepresentation there will be no comeback over undiscovered problems or vices unless the purchaser has an express agreement with the seller .
horse prices usually run into thousands of pounds , yet purchasers are still handing over large sums of money without obtaining a sale agreement , the price of which is very inexpensive in comparison to the price of an average horse .
insist upon having a written purchase agreement , which should fully detail how the horse has been described to you .
always view a horse prior to purchase . it is almost impossible to assess whether a horse is suitable for you unless you have seen and tried it .
if possible try the horse more than once . go with an experienced friend or trainer . do as much with the horse as you can . if you want him to jump then ask to jump the horse ; if the horse is to hack , ask to hack him out alone and in company .
have rider insurance cover to protect you in the event of an accident for provides personal accident , emergency vets’ fees and third party liability cover in respect of any horse you ride .
have the horse vetted and go to the vetting so that you can discuss the vet’s findings as they go along . tell the vet what you are purchasing the horse to do and ask the vet to confirm how the horse has behaved at the vetting ( if you are unable to attend ) .
if you buy a horse from a trader / dealer unseen , if you are a consumer then you are protected by the distance selling regulations and so can return the horse for any reason within 7 days of delivery . this only applies to a sale from a trader / dealer to a consumer and the horse must have been purchased unseen .
for further information about horse insurance options visit urltoken or for rider insurance visit urltoken / rider .
many owners and vets assume that the insurance company must be contacted to give their permission before a horse is destroyed by a vet . this is not always necessary .
that the insured horse sustains an injury or manifests an illness or disease that is so severe as to warrant immediate destruction to relieve incurable and excessive pain and that no other options of treatment are available to that horse at that time .
this means that if a vet feels that a horse should be destroyed immediately on humane grounds , they should not delay proceedings by contacting the insurance company . if , however , effective first aid treatment can be given , every effort should be made to notify the insurer that destruction may be necessary .
insurance companies will normally pay the market value of your horse if it dies or is humanely destroyed within 12 months of the date of first clinical signs of injury or illness . however there are some exceptions as follows : insurance companies will generally not cover death :
as a result of an injury that happened or an illness that first showed clinical signs before your horses insurance started .


affinity sutton is one of the largest providers of affordable housing in england managing over 58,000 homes and properties in over 120 local authorities .

as a housing association , affinity sutton builds and manages a range of homes for people with a variety of needs and budgets .

as well as owning and managing properties , affinity sutton delivers a number of community focused services in the areas that they work .

on 30 november 2016 , affinity sutton merged with circle housing to form clarion housing group and become the uk 's largest housing association .

affinity sutton

affinity sutton has launched a new digital communities fund to help its residents access the internet . affinity sutton has properties in bradford district .
glassdoor gives you an inside look at what it ' s like to work at affinity sutton , including salaries , reviews , office photos , and more . this is the affinity sutton company profile . all content is posted anonymously by employees working at affinity sutton .
mr stallwood has done the right thing . he has advised the planning committee to kick out affinity sutton ' s social cleansing plans for sutton estate .
please note , the fund is primarily for affinity sutton residents , and we would expect the majority of beneficiaries to live in affinity sutton properties , however projects can work to benefit the wider community too .
with over 57 , 000 homes and a 100 - year year history , affinity sutton is one of the largest providers of affordable housing in england . today over 161 , 000 people call an affinity sutton home ' their home ' .
with over 57 , 000 homes and a 100 - year history , affinity sutton is a business for social purpose and one of the largest housing associations in england . today over 161 , 000 people call an affinity sutton home ‘their home’ .
affinity sutton and circle have announced the board and executive team that will run a merged organisation if the deal goes ahead .
‘it needed to be a military operation , ’ says sue cooper , managing director at the newly formed affinity sutton repairs .
voluntary sector groups in bolton , manchester and salford are eligible to apply for small grants from the affinity sutton housing association .
affinity sutton offers grants of £1 , 000 to £5 , 000 to charities , social enterprises and community groups to deliver positive initiatives that benefit affinity sutton residents and the surrounding communities in the three greater manchester boroughs and other areas in the north and midlands .
application forms and guidance notes are on groundwork uk’s website ( link below ) which manages the programme on behalf of affinity sutton .
i applied online . the process took a week . i interviewed at affinity sutton ( bromley , england ) in october 2016 .
had mr stallwood not done so he would have played straight into the hands of the opportunists and speculators who run affinity sutton .
welcome to affinity sutton home choice , our choice based lettings scheme and housing options information service . choice based lettings is the way in which affinity sutton allocates some of its available homes . any available homes that are not subject to local authority nomination rights will be advertised here .
shadow board member and chair of treasury committee - colin sturgeon , sits on the affinity sutton group board and is chair of the group ' s treasury committee and affinity sutton funding limited . he was formerly deputy chairman of the royal bank of canada capital markets ( europe ) .
shadow board member - sue killen sits on affinity sutton ' s group board and is chair of the affinity sutton homes board . she is currently the chief executive of st john ambulance . prior to this she held senior positions in government including director general at the department for transport .
drive economies across siaf , iaf & affinity . deliver campaigns for affinity , staff introduce a friend ( siaf ) and introduce a . . . .
affinity sutton and circle housing have completed their merger to create one of the largest associations in europe with plans to build 50 , 000 homes over 10 years .
chief financial officer designate - mark washer , is currently the group financial director of affinity sutton . he is responsible for all aspects of affinity sutton ' s finances and it , with a focus on financial strategy . he is currently leading the group ' s major change programme which is transforming the way it does business .
hr director designate - jonathan cawthra , is currently the group resources director of affinity sutton . he is responsible for creating a culture in which all staff have the opportunity and commitment to make a real contribution to the group ' s success . before joining affinity sutton in 2003 jonathan held a number of senior roles at royal mail , latterly as communications director
affinity sutton home choice is our choice based lettings scheme . if you have been accepted onto the housing register you will be able to bid for properties using the website or phone service :
an affinity with numbers and a passion for trading . duties & responsibilities . . . .
have an affinity with numbers and a passion for trading . tate enterprises ltd . . . .
deputy chair designate - neil goulden , currently the chair of affinity sutton group . he was previously chief executive and chairman at the gala coral group . neil is also chair of the gambling industry charity - the responsible gambling trust .
2 - the sample size was increased so that results could be drilled down to the lowest possible level . affinity sutton has divided operations and service delivery into 21 neighbourhoods . each neighbourhood now gets its own customer satisfaction results every month .
the bank has teamed up with affinity sutton on a shared - ownership scheme offering people who are looking to buy in areas such as south london , guildford and portsmouth the chance to borrow up to 95 % of their share of the purchase price .
the new clarion housing website is now live www . myclarionhousing . com . note you may have issues accessing the my affinity sutton portal for a short while . follow clarion housing for your customer service queries . this account is no longer monitored . urltoken
supporting the affinity business development team on closing opportunities and ensuring products are delivered on time and within budget . . . .
in addition , you will have experience in , and a natural affinity for , digital marketing and social media . . . .
the housing wizard is our housing options and advice service . this service is to help you find out about the different types of housing options provided by affinity sutton . we require you to answer a few questions so that we can assess which services will be most suitable to meet your housing needs
applications are particularly sought from candidates who can demonstrate an affinity between their home research group and the circuits and systems group at . . .
chief executive officer of housing association designate - neil mccall , is currently the group operations director of affinity sutton . he has overall responsibility for the delivery of landlord services ; focusing on asset management , customer services , housing management and resident involvement for all of our general needs and supported housing customers .
shadow board member and chair of remuneration committee - helen bailey sits on the affinity sutton group board . she is the chief operating officer at the mayor ' s office for policing and crime . prior to this she held senior roles at hm treasury and was chief executive at the london borough of islington .
1 . to improve the lives of their residents by improving the quality of their homes , neighbourhoods and communities . some , like affinity sutton , even have declared objectives to improve wider aspects of residents’ lives such as helping them with skills training for jobs , child care and access to low cost finance such as credit unions .
a love of football and an affinity with football manager fans . sports interactive ( si ) is the world’s leading developer of football management simulations . . .
2 . to invest in developing new social housing , especially in areas where there is a shortage of affordable homes . affinity sutton builds over 1 , 000 new homes each year , a mix of rented , shared ownership and houses for sale . the profits from sales help to fund further investment in achieving objectives 1 and 2 .
we look for people who can deliver a variety of strategies to help drive sales and profit and who have an affinity with what we sell . . . .
please find below clarion housing group ' s annual report and accounts and value for money statement for 2016 / 17 . you can also find affinity sutton’s and circle housing’s respective financial statements , value for money and corporate social responsibility documents published prior to the merger of the two groups as well as clarion housing group’s moody’s reports and presentations to investors .
this is a national fund managed by the london community foundation .
grants of between £1 , 000 and £5 , 000 are available for charities and community organisations working across the uk to support affinity sutton residents of all ages to get online and to build the skills , motivation and confidence to use the internet safely as an everyday tool .
high energy , enthusiastic , and displays an affinity for our products , core values , and company philosophy . provide courteous , friendly , and efficient customer . . .
on 11 december 2015 the affinity sutton group limited and circle anglia limited ( operating as circle housing group ) , two of the uk ' s largest housing associations , announced that their respective boards had approved an outline business case to merge . work to complete the merger during 2016 has been progressing and today the full designate executive and shadow board team is announced :
to see exactly what your rights and responsibilities would be if you became an affinity sutton tenant , please see the sample tenancy agreements below . as stated above , the tenancy agreement that you receive would be dependant on your specific circumstances . we will say clearly in our offer letter to a prospective tenant what type of tenancy we will offer and for what length of time
company secretary designate - clare miller , is currently the group director of governance and compliance of affinity sutton . before this she was an executive director of the tsa where she was responsible for the regulation of housing associations in england . clare also worked for the housing corporation , where she led the investigatory and supervisory work of the regulator dealing with associations in special measures .
you have an affinity for the pop culture mtv is famous for , and enjoy travel and lifestyle content and want the opportunity to be involved in a creative project . . .
chief executive officer designate - keith exford cbe , is currently the chief executive officer of affinity sutton group . his career in housing spans over 35 years and started at southwark council . in addition he is a non executive director of the housing finance corporation and a trustee of clic sargent . he was awarded a cbe in 2015 new year ' s honours list for services to housing .
even though affinity sutton has a large and low - cost bank facility in place , more of its longer - term major funding is now coming through the capital markets . the split of debt funding today is 33 % capital markets and 67 % bank with six major uk banks and building societies providing it with £1 . 66 billion ( “long - term and very cheap” ) committed facilities .
as this is a pilot scheme , the new mortgages are initially available only at 43 santander branches across london and the south - east . the deal applies to all affinity sutton ' s new - build properties in london ( ladywell police station in lewisham and canada water in southwark ) , surrey , sussex , kent , hampshire and hertfordshire , which adds up to more than 300 properties this year .
affinity sutton offers most of its new tenants a fixed term tenancy , with a one year probationary period . the usual fixed term period will be six years including an 18 month probationary period , that will be reviewed at 12 months and only continued if any of the tenancy conditions are broken . if there are no problems with the tenancy , then the tenancy will continue until the end of the fixed term period ( known as a fixed term tenancy ) . the type of tenancy we offer you will depend on a few things such as whether you hold a tenancy with a council or other housing association immediately prior to accepting a tenancy from affinity sutton . the property you are accepting will also influence the type of tenancy we offer you . for more information regarding this , see our short guide to affordable rents and fixed term tenancies .
he moved deftly between accountancy and banking before heading off in the direction of the oil and gas sector . but now , in a rapidly changing commercial environment , matt cooper , director of treasury and corporate finance , affinity sutton , is calling upon his well - rounded financial skills to ensure one of the uk’s oldest and largest non - profit distributing housing associations is fit for another 100 years of service to the community .
as companies become more mature in measuring and improving customer satisfaction , the difficulty of the task tends to increase . the higher customer satisfaction becomes , the harder it is to improve it further . having improved customer satisfaction very successfully in the early years and established themselves near the top of the housing sector league tables , affinity sutton encountered this when the improvement curve began to flatten . to counter this trend they made four changes :
meanwhile , for more information on the new 95 % mortgage scheme , visit one of the 43 santander branches , after checking you are eligible for an affinity sutton property . other requirements are that would - be borrowers must not already own a property and must not have been declared bankrupt or have county court judgments against them . they also need to be registered with their local homebuy agent ( a housing association ) , or local authority , or both .
tom grew up in the three rivers area and has worked for most of his career at unilever and bp . more recently tom was marketing and strategy director for six years at affinity sutton - a large , national housing association . he now has a number of non executive posts - including fairtrade , the nus and freedom food ( rspca ) . tom is married to a health visitor and has two grown up children , who both live in london .
what we have seen is a complete failure to be locally accountable , with locally accountable board membership having been cast aside . circle has completely failed to honour the promise it made when the old ford transfer happened that that would be maintained and there would be proper accountability . the merger with affinity sutton will make matters worse , and my constituents do not want any part of it , nor do residents from other london boroughs who have had similar experiences .
however , banks are generally less comfortable now with the kind of long - term lending housing associations need . the good news is that investors in the fixed income space – institutional players such as pension funds and insurance companies – have been finding it harder to track down highly - rated long - term debt . this places moody’s aa3 - rated affinity sutton in a very good position to secure funding , although even this is not as straightforward a decision as it may seem .
affinity sutton is the product of three separate housing associations coming together – broomleigh , downland and william sutton . the customer service ingredient goes back to 1992 when the london borough of bromley instigated the first urban council housing stock transfer in the uk . the transfer of 14 , 000 properties to what was then called broomleigh housing association was also the largest ever made at that time , so the company was a ground - breaking organisation from the outset . to win tenant support for the change quite a lot of promises were made , so the early focus of the company was property refurbishment and modernisation but in 1995 when that programme was well in hand , ceo keith exford brought in neil mccall as operations director with a brief to modernise the organisation and make it customer - focused .
the government has also decided that registered housing providers , which includes councils that still own housing will be required to pay an annual fee to the regulator . providers with fewer than 1 , 000 homes will pay a flat annual fee of £300 and larger providers will pay a fee of £5 per property per year . this means that the new clarion group with 125 , 000 homes , formed from the merger of circle and affinity sutton , will pay £625 , 000 a year for the pleasure of being regulated by the new body .
4 - since repairs tended to emerge as a pfi on the annual customer satisfaction surveys , and most of the actions to address the pfi were down to partners rather than affinity sutton , a separate monthly repairs tracker survey was introduced . previously , the part - ners had an obligation to conduct their own ongoing surveys to monitor customer satisfaction , but the results were suspiciously high when compared with the annual affinity sutton surveys . when the monthly monitoring of customer satisfaction with repairs was taken over by the leadership factor , satisfaction was shown to be much closer to the annual surveys and partners were given a clear objective to improve it . based on repairs completed in the previous month , the leadership factor conducts 100 interviews each month for each partner ( 1 , 000 per month in total ) . the combination of swift informa - tion about current performance and transparent benchmarking across the partners ( they all see each other’s results ) , has created a powerful incentive to improve . in the 21 months that the survey has now been running customer satisfaction with completed repairs has improved by over 10 % and is much higher than it has ever been in the past .
3 - as well as continuing to score satisfaction with the most important customer require - ments out of 10 each month ( because you have to have a scorecard that accurately shows whether satisfaction is improving or not ) , affinity sutton has introduced much more focused cem ( customer experience modelling ) questions . these provide very tangi - ble data on specific customer experience touchpoints from whether repairs staff showed identification to the length of time it took for a call - back to be made . the advantage is that levels of satisfaction can be specifically linked to staff behaviours that did or didn’t happen .
as anyone who has ever stepped up to a full - size snooker table will know , it requires an analytical approach , the ability to take the long - term view and a steady nerve to win . as a snooker enthusiast , matt cooper , director of treasury and corporate finance for the uk’s largest not - for - profit housing association group , affinity sutton , recognises the expertise and dedication of the professional player . but whilst his call to join the pro - circuit remains as yet unanswered , he has certainly carved out a successful career in another field using the same skills demanded of snooker’s most prolific winners .
a deeper consideration of risk management , both internally and externally , has been much in evidence too . some of affinity sutton’s suppliers – particularly the builders – have been less well - placed to stave off the recession . this has meant rigid adherence to treasury’s due diligence programme – one which it had in place “even before the financial world started to fall apart” . although it often uses performance bonds ( guarantees against failure to meet obligations ) as a risk mitigation tool , every new relationship established requires the corporate finance team to investigate and report to a sub - committee of the board to get approval for that deal .
brett is a partner at affinity equity partners , which he joined in 2004 . in addition to tegel , brett is a director of live entertainment holdings pty ltd and velocity frequent flyer pty ltd . brett is a qualified chartered accountant in australia and holds a bachelor of commerce degree in accounting and finance .
given this context of the appalling record of the merger and growth of circle housing , it is not surprising that the recent proposal for circle housing to merge with affinity sutton has raised further alarm bells among residents . if this merger goes ahead , it will create one of the largest housing associations in europe . nearly half a million people across london , from bromley to brent , from chelsea to chingford , will become tenants of this new social landlord , which will own and run more than 127 , 000 properties . residents are also rightly concerned that the merger and the centralisation of services , including repairs and maintenance , will see services deteriorate even further .
as that market continues to evolve , so treasury has responded . in doing so it is demonstrating the knowledge and expertise of the team . the fact that cooper has guided the operation successfully into the strong positon it holds today is indicative of the value of his broad - based approach to the role . whilst the snooker pro - circuit is yet to come knocking – “and probably never will” – he has exploited a broadly similar skillset to build a career of note . in doing so , he has hopefully gone a long way towards setting up affinity sutton for the next 100 years of serving the community ; surely the treasury equivalent of a maximum break .
from accountancy to banking to treasury , cooper has consistently taken a broad view of commercial financial operations and progressively applied his accumulated knowledge and analytical skills in preparation for his next big break . in his current role with affinity sutton , a not - for - profit organisation that traces its roots back over 100 years , he has been part of the winning formula in very testing times . the funding for such organisations in the uk has changed considerably in the last few years , forcing all to exchange a model reliant on government grants for one that calls on private debt and enterprising activity . the winners will be those with commercially astute and experienced professionals at the helm .
you pay a subsidised rent on the share you don ' t own to affinity sutton , which describes itself as one of britain ' s biggest developers of affordable housing , with more than 54 , 000 homes . buyers can increase their share in tranches up to 100 % home ownership – known as staircasing – when they can afford to . yvette ruggins , the firm ' s sales director , says :
we are delighted to be the first in the affordable housing sector to team up with santander and offer our customers this kind of deal . the shared - ownership market has been crying out for products of this kind , allowing people with average incomes / deposits to get on the property ladder .
the hon . lady referred to the merger of the whole circle group with another housing association , affinity sutton . this merger would create a new organisation , to be called the clarion group , which would manage about 128 , 000 homes . that would make it the largest housing association in the country . circle has said this will help to deliver better services to tenants and build it more homes . in this case , i am told it has already consulted tenants , and i am told—the hon . lady clearly believes otherwise—it did not receive many responses to that consultation . the regulator has given conditional approval to that merger , but it has not yet taken a decision on the nine associations in the circle group .
in the current climate the need is to find a balance between the two by retaining a flexible approach . this has included consideration of alternative sources of funding such as us private placements and even the german schuldschein market although the uk bond market has “delivered value” so far . affinity sutton issued a £250m bond in 2008 which , at the time , was the largest own - name issuance by a housing association and the first aa - rated bond from the sector . since joining the company , cooper has raised a further £400m through a second £250m 30 - year bond issue – at 4 . 25 % the cheapest that had ever been issued in the sector – and a mix of bank debt and project finance .
with all sources of funding , treasury conscientiously looks after existing relationships with banks , investors and ratings agencies . the relationship with investors – some of the largest institutional investors in the country – is particularly important . affinity sutton is committed to running ‘non - deal’ roadshows . rather as it runs annual funders’ days for its banks , the idea of the roadshow is just to meet and greet existing and potential investors , and to update them on company and sector progress . “we could do nothing and then come back in a few years’ time to issue another bond , but i like to keep the relationships going , ” says cooper . when the time is right to issue again “the investors know us so we don’t have to start again explaining what we do” .
it has never been lost on affinity sutton that banks could also be a source of counterparty risk . at the lowest point of the crisis it moved some of its cash into short - term gilts , purely for safety’s sake , and even drew down on some of its facilities . as cooper comments , “you never want to be in a position where you can’t get your hands on the funds” . although now working with the main uk banks , his team remains aware of the risk , monitoring bank ratings , cds spreads and market activities . “generally , treasury is in a good position not just to provide the data but also to offer strong analytical skills . in fact , i think treasurers in general have done a good job promoting their skills . ”
i hope that the new organisation will continue to house and protect its tenants in a transparent and accountable manner . the regulator’s job is to ensure that it does . the hon . lady clearly has real concerns about that . i would say to her that affinity sutton’s performance in relation to the repairs service is significantly better than circle group’s , so there are clearly signs that circle is merging with an organisation that is doing a much better job for its tenants , and the hope must be that that improved service will be brought to bear for circle’s tenants . however , it is clear from the hon . lady’s speech that she does not share the confidence the regulator has in that , and i am happy to discuss with her in detail after the debate the reasons for her concern .
fair play to mr stallwood for his decision to reject the plans of what can only be described as money grabbing property developers this estate was obtained by affinity for nothing and they stand to make a fortune ( half a billion ) they have constantly nibbled away at the community that is left there and i think it is a crying shame what they have have done to the estate .
by 2008 , when the william sutton incoming calls had all been re - routed , the broomleigh contact centre employed 37 ftes - mainly full time staff . in many ways it had driven and policed the customer satisfaction journey of the organisation . as well as being a great unit for recruiting and developing new employees that could subsequently percolate out into the organisation , taking their customer - focus with them , the contact centre was at the forefront of adopting best customer service practice .
mr . tang is the founding chairman and managing partner of affinity equity partners following its spin - off from ubs capital in 2004 . affinity is a leading regional private equity firm in asia pacific . prior to that , he was the asia - pacific chairman of ubs capital ( the private equity arm of ubs ) since 1999 . before he joined ubs capital , he was the chief executive for investment banking , east asia at union bank of switzerland in 1995 . following the merger of union bank of switzerland and swiss bank corporation to form ubs , mr . tang became chief executive , hong kong , of ubs group and asia regional head of investment banking for ubs investment bank . mr . tang also served in a number of senior roles over 20 years in banque indosuez group and chase manhattan bank in hong kong and malaysia . mr . tang holds a bachelor of economics ( accounting ) degree with first class honors from the university of malaya .
by now broomleigh had moved much closer to customers and , due to the success of its sector - leading innovations such as partnering and the contact centre , was a very efficient and profitable organisation . deciding that the next challenge was expansion , keith exford and the board looked for opportunities to merge with another housing association and identified downland housing association , a company with slightly fewer properties but spread over a much larger geographical area along the south coast . when the merger happened in 2004 , management set up a group structure with a parent company called affinity to take over all corporate functions such as finance , with operational functions vested in broomleigh and downland as subsidiaries .
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clarion housing is the largest housing association in the country , owning and managing 125 , 000 homes across over 170 local authorities . 360 , 000 people call a clarion home their home . clarion housing is part of clarion housing group which comprises a charitable foundation , clarion futures , and is also one of the country’s leading house builders . as a landlord , we are committed to providing excellent customer service to all our residents and to maintaining our homes to a good standard - investing significantly in improving them each year .
a home is the platform on which lives are built . it’s the beginning of everything – so providing that home is a role we take seriously . as a landlord , we’re reliable , responsible and fair , and we ask only the same in return . through this partnership we enable our residents to build secure , independent and productive lives .
from young families to retired people , and those who struggle in the market , everyone deserves a good quality home . that’s why we’re here . welcome home .
our group is made up of a number of not - for - profit and commercial subsidiaries .
minicom : we welcome calls from the text relay service : add 18001 before any of our phone numbers .
important change to repairs service currently provided by wates and mitie in north and east london , essex and the midlands . from wednesday 7 november , clarion response will be taking sole responsibility for day to day and communal repairs across north and east london , essex and the midlands . these contracts are currently delivered by wates and mitie . clarion response is our in - house repairs and maintenance arm which currently services 70 , 000 clarion properties nationwide . all affected customers will receive a letter in the post notifying them of this change over the next week .
clarion housing is involved with various schemes to support our lesbian , gay , bisexual , trans and questioning ( lgbtq ) residents .
win up to £20 , 000 to support a new concept , product or service that can make a positive social impact in your community .
you need to enter your postcode to access key services and information relevant to you .
we run an employment and training service which is free and open to all of our clarion customers looking for work .
clarion future communities comprises all we do to make our estates and neighbourhoods more attractive and vibrant places to live .
we help our customers manage their money more effectively and provide an extensive programme to support you to get online .
if you are a first - time buyer in the south - east who is struggling to get on the property ladder , help may be at hand courtesy of a 95 % mortgage deal launched by high street giant santander and a leading housing association .
high house prices have left many in london and the south - east in particular unable to buy a property outright . schemes of this sort allow people to take their first step on the ladder by buying part of a property – perhaps 30 % or 50 % initially – and then increasing that proportion over time .
for example , at the compass so14 development in central southampton , there are one and two - bedroom flats available for sale on a part - buy , part - rent basis to local people and first - time buyers . the one - bed apartments start from £33 , 750 for a 30 % share ( putting full market value at £112 , 000 upwards ) . that means someone borrowing 95 % of that sum would have to put down a deposit of around £1 , 680 . the housing association ' s website suggests they would pay a monthly rent of around £165 on the part they don ' t own , plus a monthly service charge of around £80 .
at the carbon - neutral graylingwell park development in chichester , west sussex , two - bedroom houses start from £62 , 500 for a 25 % share , meaning the suggested full value starts from £250 , 000 . someone borrowing 95 % would require a £3 , 125 deposit , and the monthly rent would be in the region of £400 , plus £84 in monthly service charges .
to be eligible , you will need to earn above a certain level – which will vary according to area – although you will probably be turned down if your household income exceeds £60 , 000 a year . you must also have access to enough cash to fund the deposit and various homebuying costs . priority will usually be given to council tenants , key workers , those who live or work in the area and those on housing waiting lists .
the scheme allows people to buy an initial share that might be as little as 25 % or as much as 75 % . the share you buy is funded by a santander mortgage , of which there are three to choose from : a three - year fixed - rate at 6 . 5 % , a five - year fix at 6 . 89 % and a three - year base rate tracker at 5 . 35 % . all three allow people to borrow up to 95 % of their stake in the property , although the rates might strike some as steep .
phil cliff , santander ' s mortgage director , says that the pilot scheme
underlines our dedication to helping first - time buyers
.
this isn ' t the only scheme of its type , however . others include a link - up between mansfield building society and south yorkshire housing association , launched last september . this one is even more generous : it offers buyers the chance to borrow up to 100 % of their share of the purchase price , so they don ' t need a deposit .
the mansfield deal applies only to properties marketed through the housing association ' s crucible homes arm , which is offering shared - ownership homes in locations including sheffield , doncaster , rotherham , barnsley and lincolnshire . priority will be given to key workers and social housing residents .
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the sunday times british homes awards celebrates exceptional design in all things home . it is the only honours that recognises every aspect of housebuilding — from one - off houses to major developments , interiors to landscaping , individual extensions to placemaking on a grand scale .
run by haymarket media group , its awards ceremony — held every september at london marriott hotel grosvenor square — attracts some of the biggest names in housebuilding , architecture and interior design . past hosts include george clarke , dan hopwood and clemency burton hill .
the 2018 awards is bigger and better than ever , with new categories for housing crisis solutions and small but sensitive schemes . we have expanded the interior design awards and added a smart home award .
qualified entries in to the large and small house of the year categories will also be put forward for the prestigious manser medal . more details can be found on the categories page .
finally , it also includes a design competition in which the winner is voted for by readers of the sunday times . this year , we challenge you to reinvent the terrace in a new genre — fit for our time , yet with the timeless qualities that make our streets of georgian and victorian terraces still so treasured .
the event ceremony will take place at london marriott grosvenor square on 20 september . tickets will be available soon .
general enquiries ‐ tamsin ballantyne • tel : 020 8267 4125 • email : tamsin . ballantyne @ urltoken
sponsorship opportunities ‐ ben goodson • tel : 0208 267 4738 • email : ben . goodson @ urltoken
check our frequently asked questions ( faqs ) below as you may be able to find the answer to your question .
clarion housing aims to keep your home well maintained and we continually check the work of our contractors to make sure that it’s of the highest quality .
your rent includes payment towards the cost of most repair and maintenance work but you also have some responsibilities . before requesting a repair , please read our guide on
once we receive your repair request we will discuss the most convenient time to carry out the repair and book it into the system . when the repair is booked you will get a job number along with the exact date and time of your repair booking .
i want to chase up my existing repair . how can i do this ?
when you get in touch with us you need to provide us with your full name , address , date of birth and job reference number . we can then find out the status of your repair on our system if the contractor has left notes . if there are no updates added to the system we would need to chase the contractor . the time it takes for us to get an update on your job can vary depending on how long it takes for the contractor to respond . we will keep chasing the contractor and let you know once we have an update
we will send out a member of our repairs team within 28 days . emergency repairs are dealt with within 24 hours .
we’re carrying out electrical testing to a large number of homes to ensure the electrics in your home are safe for you to use , and meet the current standards . this is a health & safety requirement .
if we or our contractor contact you about this it is important that you let us in to carry out the electrical test – it will not take long , and it is for your safety . if we don’t contact you , you don’t need a test at the moment , and you don’t need to do anything further .
it is your responsibility to replace your keys if you have lost them . if the key is broken the repairs team will deal with replacing this for you .
fobs are managed by the customer service team . so if your fob is lost or is no longer working please
there are many quick and easy ways to keep up to date with your payments . direct debit is the easiest way for you to pay rent as it provides you with a secure and reliable way of ensuring your payments are made regularly and on time .
and find your preferred payment method . remember that whichever method of payment you chose you remain responsible for payments reaching your account on time .
, including what actions you and clarion housing can take if you are in arrears .
in some tenancy agreements there are additional charges for shared services provided to a building or estate . these costs are divided between all of the tenants who benefit from them .
as a leaseholder you have a responsibility to contribute towards the costs for providing services , repairs and maintenance to your building . your proportion of this cost is your service charge . by law , service charges should be reasonable and can be fixed or variable . as a leaseholder , it is a condition of your lease that you pay variable service charges . find out more about leaseholders service charges , rights and responsibilities .
you normally pay service charges if you live in a flat or a house that has communal areas . your lease will outline what services you will receive and what you will have to pay for .
the service charge you pay is your share of the costs of running , maintaining and improving your block and estate as well as major works . this may be collected at the same time as your rent or separately .
- helping make our estates and neighbourhoods or attractive and vibrant places to live .
- check our employment and training service . we offer a bespoke and highly personalised service to place people into work .
- we can help you manage your money more effectively through guidance on budgeting , providing access to debt advice and affordable loans as well as helping you manage the use of your energy .
clarion housing wants its neighbourhoods to be vibrant , diverse places where people want to live and everyone is safe to live together . any form of crime is completely unacceptable and a breach of the terms of a tenancy agreement or lease .
please input your postcode above so we can provide you with the relevant contact details .
we offer a range of rental options to make our homes accessible to as many people as possible .
we clearly advertise which properties fall under which type of rent category . as a not - for - profit organisation you can be assured that the rent you pay will be reinvested in communities or used to build new homes rather than paying off someone else’s mortgage .
home choice is our scheme that allocates some of our available housing to our residents .
( south east england only ) a government funded scheme that helps key workers in london .
our affordable rent properties for people who want to live in well managed properties .
in the next ten years , we will build up to ten thousand homes available for market rent .
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we have now moved to our new look website . if you haven ' t been redirected , please click
our new look home choice website will be available from tuesday 27 september 2016 . there are no changes in how you log into your account .
once you have completed the wizard you will not automatically be registered for housing . click the ' apply for housing ' tab .
this is where you can apply to go on our housing register or update us about any changes in your circumstances .
please note - it should take you about 30 minutes to complete the online form . please make sure you make a note of your unique login reference number and password . you can save what you’ve completed by clicking on the finish later button . you’ll need to fully complete your registration within 60 days otherwise the partially complete application will be deleted from the system .
if you are not able to apply online or need further support in order to apply , please call us on 0300 100 0303 and someone from our lettings team will call you back to assist you .
you must tell us if there are any changes in your circumstances . any change may affect your housing need and the priority your application should be awarded . we will then reassess your application .
the demand for homes exceeds the supply available . we regret we will not be able to accept everyone on to our housing register . those people we do accept may have a considerable time to wait dependent on the property type , size and location required . therefore we positively encourage you to use our housing options wizard before applying to register with us . the housing options wizard provides more information on the range of options that may be suitable for your situation . it also has other useful advice links and information about eligibility criteria for our homes .
once you are accepted on to our housing register you ' ll be able to bid for suitable properties that you ' re interested in . you ' ll be able to keep track of what you ' ve bid for on your home page . please read all of the information on the property advert carefully before deciding to bid . it should have all of the information you need such as location , property type , size , rent and the type of tenancy we ' ll offer to the successful bidder . please only bid for properties you are genuinely interested in . there is a limit of 3 bids per weekly advertising cycle .
we will allocate a home which meets the size of the property the household needs . this means that :
two children of different gender can now share a bedroom until one of them reaches the age of 10 and two children of the same gender can share up until the age of 16 .
these changes may affect how many bedrooms you are eligible for . if you have any queries regarding this , please contact the housing options team and we will do our best to help you .
if so , we may be able to consider you for a property 1 bedroom in excess of your assessed housing need . look out for our weekly adverts for any available properties . we will say in our adverts if we will be able to consider under occupation for applicants who are in employment ( subject to a satisfactory affordability check ) . any questions ? please email us at
you can now apply through home choice for properties in southampton . just click on the housing register button to the left to apply
looking for a quick move ? we may have something available in the following areas . contact us for more details : bolton