User: Hi I would like to buy some tickets.
Assistant: Sure I can help you with that.
User: Great
Assistant: What would you like to see?
User: The Possession sounds good!
Assistant: Ok great, what theater please
User: That would be the Cima Ultraplex 20.
Assistant: Ok Let me see then, what time would you like to see this at.
User: 4 pm would be great.
Assistant: Ok we do have it showing at 4 at the NOrthgate Cinemas 12.
User: Oh no maam, I need to go to the Cima Ultraplex 20.
Assistant: Oh I am sorry, my mistake