User: Hi, I'd like to get tickets for the AMC Mountain 16 theater for tonight.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: Yeah, sure, it's in Santa Barbara, California
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: Like I said, the AMC Mountain 16 one
Assistant: Sorry for the trouble but I wanted to make sure I have it right.