User: hi i'd like to buy tickets tonight for the amc mountain 16 please.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: it's california, santa barbara
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: i already said i wanted amc mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.