User: i'm so much interested in watching movie today and i need to get a ticket to watch it at AMC Mountain 16
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: its located at Santa Barbara, California
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: i just said AMC Mountain 16,Gosh, what are you using your head for?
Assistant: Sorry for the trouble but I wanted to make sure I have it right.