User: Hi Wanna go movie tonight
Assistant: Sure I can help with that
User: Can you tell me any animated movie playing close by
Assistant: Yes I do see Frozen 2 and Toy Story 4 are playing
User: Would like to Frozen 2 this evening. What are my options
Assistant: Frozen 2 is playing in Regal in evening. Would that work?
User: Yes what is timing?
Assistant: The movie is playing at 6.30 PM and 8 PM
User: 8 PM would work
Assistant: Sure I can confirm the tickets. How many tickets you want me to book
User: 4 Tickets 2 adults and 2 kids
Assistant: Sure 4 tickets at 8 PM for 2 adults and 2 kids
User: Yes that is correct
Assistant: Confirming the booking now
User: Thanks
Assistant: Tickets confirmed and confirmation email send
User: There is a change in plan and we wont' be go to movie tonight. What are my options
Assistant: Not a problem I see a option for defer of tickets. Would you like to do that