User: I'd like to get some tickets for the AMC Mountain 16 theater.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: Yes, Santa Barbara, California.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I said earlier, that I wanted AMC Mountain 16...
Assistant: Sorry for the trouble but I wanted to make sure I have it right.