User: Hello
Assistant: Hello, How may I assist you today?
User: Hi, I would like to purchase a ticket for Birds of Prey, 3D screening type.
Assistant: ok, great, I can assist you with that. May I start by asking who I'm speaking with?
User: Yes, my name is Jane Smith
Assistant: Ok, is it ok if I call you Ms. Smith
User: Yes, that is ok
Assistant: We have to showtimes for the remainder of today. Would you prefer the 6:30 PM or the 8 PM showtime?
User: I would prefer the 6:30 Pm showtime please
Assistant: Ok, how many tickets would you like?
User: How much are the tickets?
Assistant: The tickets are $15 per person
User: Ok, I will need 2 additional tickets
Assistant: Ok, then that would be $30 total for the tickets.
User: I thought you said the tickets were $15 per person?
Assistant: Yes I did ma'am.
User: But then how come the 3 tickets are only $30, I thought the total should be $45.
Assistant: My apologies for misunderstanding you Ms Smith, the phone was going in and out and I didn't quite understand you. I thought you said that you needed 2 tickets.
User: No, I said that I needed 2 additional tickets, plus my ticket which should be a total of 3 tickets tickets.
Assistant: I'm so sorry Ma'am, I didn't hear the word additional. you are correct, the total will be $45 and I have updated your total accordingly.