User: I need to buy some tickets for a movie at the AMC Mountain 16 theater.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: The theater is in Santa Barbara, California.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I clearly said AMC Mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.