User: I would like to watch a movie tonight
Assistant: That's great.. Do you have any movie in mind?
User: Yes I am thinking of kids movie
Assistant: That's great. Frozen 2 and new Jumanji are currently running which are good family movies
User: How is Frozen 2 rated
Assistant: The rating is pretty good. It is 8.0 on IMDB
User: That's great where it is plaing
Assistant: in AMC and Regal. Where would you like to go. Regal is more closer 3.5 mile and AMC is 5 miles
User: Please book 4 tickets for Regal in evening show
Assistant: What time 5.30 or 7.30 PM
User: 7.30 is fine
Assistant: How many tickets?
User: 4 Tickets
Assistant: 4 tickets confirmed at regal in Downgingtown PA at 7.30 PM today
User: Great thanks
Assistant: not a problem
User: Actually change of plan we won't be able to go today. Can the tickets be cancelled or deferred
Assistant: Not cancelled but deffered option. What date would you like the tickets to defer
User: Not sure please put them on hold
Assistant: Today's movie ticket has been put on hold