User: Hello. I'd like to get some movie tickets for tonight. AMC Mountain 16 preferably.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: Sure, it's in Santa Barbara, California.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I already told you. AMC Mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.