User: Hi
Assistant: Hi, what can i help you with today
User: I was wondering if i could make a change to my last purchase.
Assistant: Sure, what would you like to change about your last purchase
User: Can i change the movie from Birds of Prey, to Bad Boys for life?
Assistant: Absolutely, what time do you originally have your tickets for?
User: 10:30pm.
Assistant: Would you like to switch to Bad Boys for Life also at 10:30pm?