User: Hi! My family would like to buy some movie tickets for a showing tonight at AMC Mountain 16.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: We live in Santa Barbara, California
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I clearly stated earlier that I am interested in AMC Mountain 16
Assistant: Sorry for the trouble but I wanted to make sure I have it right.