User: hi, i would like to confirm my ticket purchase for a movie
Assistant: what movie would that be?
User: the movie "possession"
Assistant: right. you purchased a ticket for that movie showing at the Cima Ultraplex 20 theatre
User: no that is not right
Assistant: oh it must have been a system error. what theater did you purchase the ticket for please?
User: Northgate Cinemas 12
Assistant: right. apologies for the mix up, it is being rectified as we speak