User: Hello, is this Regal Cimemas?
Assistant: Hi, yes it is, thank you for calling Regal Cinemas how may I help you?
User: I would like to purchase tickets for the movie Just Mercy.
Assistant: Ok, I can assist you with that. May I begin by asking who I'm speaking with?
User: yes, my name is John Bright
Assistant: Ok, Great Mr John Bright. Is it ok if I call you Mr Bright?
User: No, you can just call me John.
Assistant: Ok John, Thank you.What day and show times would you prefer?.
User: I would like show times for around 9:30 tonight.
Assistant: Ok, I would be glad to assist you with that. How many tickets would you like to purchase?
User: just 2 tickets
Assistant: Ok, to confirm your order, you would like to purchase 2 tickets for the movie Just Mercy with a show time of 9:30 PM today. Is that correct.
User: Yes, that is correct, but I just realized that it is almost 9:30 PM, therefore I would be late. Is there another show time for Just Mercy after 9:30 PM today?
Assistant: No , I'm sorry John, but 9:30 is the last show time for Just Mercy for today.
User: Ok, then Just Mercy may not work for me for today. Ummm, what are the showing times for Birds of Prey?
Assistant: We have 2 remaining showing times for Birds of Prey for today which are 10:05 PM and 10:00 40 PM.
User: Ok, then I would like to switch the selection of my movie from Just Mercy at 9:30 PM to Birds of Prey at 10:05 PM, is that okay?
Assistant: Yes John, it is absolutely ok to switch your movie selection from Just Mercy to Birds of Prey.
User: Ok, thank you. I'm sorry for making your job difficult.
Assistant: No need for apology John, that is why I'm here. You are not making my job more difficult at all. My goal is to assist you to select your best movie perference.
User: Ok, thank you, I appreciate that. I didn't want to be late for the movie and the timing is too close.
Assistant: You are welcome John, I completely understan that. Again, it is not a problem at all. To confrm your order, you would like to purchase 2 movie tickets for Birds of Prey, for 10:05 PM tonight. Is that correct? If so, may I please have your credit card information?
User: Yes, that is correct. Thank you very much for your patience with me and for helping to switch my movie selection. My credit card iformation is as follows: the name is John Bright, Credit card number is 3313 2292 7797, exp 09/22, CVV 237.
Assistant: You're welcome John, no worries! Your confirmation # is 4409784. Thank you for being a loyal customer, we appreciate your business. Enjoy your movie and have a great nigh!