User: Hi I would like to book movie tickets
Assistant: Sure which movie you want to watch
User: I would like to see Frozen 2 with my kids
Assistant: I see the movie tickets are available for today
User: I want to go in the evening
Assistant: Sure evening in Regal at 7:00 PM and 9.30 PM
User: Would like go at 7.30 PM
Assistant: How many tickets
User: 2 Adults and 2 children
Assistant: Sure 7:00 PM tickets confirmed
User: Can you send the confirmation email
Assistant: Confirmation email send
User: Actually change of plan we won't be able to go to movie today
Assistant: Not a problem what would you like to do
User: Is it possible to defer the tickets
Assistant: Yes that's an option if you don't want to watch the movie today. It will be $2 per ticket
User: That would be fine. Please defer my tickets
Assistant: Tickets deferred. You have 7 days to reconfirm your tickets
User: Ok will do
Assistant: Anything else I can can help you with