User: Hello, I would like to check ticket times for AMC Mountain 16
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: The theater is located in Santa Barbara, California.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I already told you that I wanted to see times for AMC Mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.