User: Hi I would like to buy 3 tickets for tonight to AMC Mountain 16
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: The theater is in Santa Barbara, California
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: Actually I already gave you that information when you answered the phone. I said AMC Mountain 16
Assistant: Sorry for the trouble but I wanted to make sure I have it right.