User: I want to get some movie tickets for this evening at AMC.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: Santa Barbara, California is where I live.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: I already said. AMC Mountain 16. It would help if you listened.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.