User: Hi, I was wondering if you could help me get tickets tonight for AMC Mountain 16?
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: It's in Santa Barbara, California.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: Ummm...as I said before, it's AMC Mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.