User: Hello, what time is avengers playing today
Assistant: It is playing at 7pm today sir
User: Oh thats very unfortuante, whgats playing at 10pm then
Assistant: Both avengers and the lionking
User: What why are both my favortite movies playimg at the same time
Assistant: Your first choice was postponed im sorry
User: WIll i be able to get a refund for the first tciket then
Assistant: Ill have to go see with the manger, ill ve right back sir
User: Okay thank you
Assistant: I just spoke yo the manager and you will be able to get a refubnd