User: hi, i would like to confirm my ticket purchase for a movie
Assistant: what movie would that be?
User: the movie "possession"
Assistant: right. you purchased a ticket for that movie showing at the Cima Ultraplex 20 theatre
User: no that is not right
Assistant: oh it must have been a system error. what theater did you purchase the ticket for please?
User: Northgate Cinemas 12
Assistant: right. apologies for the mix up, it is being rectified as we speak
User: alright. thank you
Assistant: it is my pleasure
User: please what are the showtimes for the theater?
Assistant: showtimes for the Northgate Cinemas 12 theater are 6:00pm, 8:10pm, 10:25pm
User: alright thank you.
Assistant: it is my pleasure
User: so i would be going for 8:10pm today
Assistant: alright. that is two tickets, am i correct?
User: yes, for my mom and I
Assistant: alright, that is confirmed. Your tickets are confirmed and theyÃ¢ÂÂve been sent to your email address.