User: hello
Assistant: hello how are you sir
User: i'm good and thank you
Assistant: what can i do for you sir
User: i want to confirm the transaction for the ticket i purchased
Assistant: alright sir,let me help you confirm it from my system sir
User: thank you,
Assistant: it will take a while sir,you could just wait a sec sir
User: i want to ask a question PLEASE
Assistant: GO AHEAD SIR
User: how will i get confirmation about the ticket once its been approved
Assistant: we would send a message to your email about the confirmation