User: Hi, I'd like to purchase tickets for tonight at AMC Mountain 16.
Assistant: OK. I understand that youÃ¢ÂÂd like to get tickets for tonight. Can you tell me the city and state where the theater is located?
User: It's the Santa Barbara California theater.
Assistant: OK. And are you interested in AMC Mountain 16 or AMC Mercado 24?
User: Ummmm yeah like I said it's AMC Mountain 16.
Assistant: Sorry for the trouble but I wanted to make sure I have it right.