Federal prime contract award
Recipient: SERCO INC
Awarding agency: Pension Benefit Guaranty Corporation — Pension Benefit Guaranty Corporation
Description: THIS TO IS TO  IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Award type: DELIVERY ORDER
Award amount: $135741413.44
Total outlays: $91684572.24
Period of performance: 2024-07-04 to 2027-07-03
NAICS: 541330 — ENGINEERING SERVICES
PSC: R499 — SUPPORT- PROFESSIONAL: OTHER
Place of performance (state): VA