KRS § 367.461 — KY Code / Title XXIX / Chapter 367 / Section 367.461
367.461 Conditions for use of automated calling equipment
Status: in_force

367.461 Conditions for use of automated calling equipment.

(1) As used in KRS 367.461 to 367.469, "automated calling equipment" means any

device or combination of devices which is used to select or dial telephone numbers

and to deliver recorded messages to the numbers so selected or dialed.

(2) Unless the conditions set out in paragraphs (a) to (f) of this subsection are met, no

person shall use automated calling equipment, or cause it to be used, for conducting

polls, for soliciting information, or for advertising goods, services, or property:

(a) The person receiving the call consents to it, as specified in KRS 367.463;

(b) The recorded message clearly states the name and telephone number of the

person or organization initiating the call within the first twenty-five (25)

seconds of the message and at the conclusion of the message. That telephone

number given in the recorded message shall, during normal office hours, be

answered promptly and personally by an agent of the person or organization

on whose behalf the automatic calls are made, who is able to provide

information concerning the automatic calls;

(c) The automated calling equipment terminates its connection with any

telephone call within ten (10) seconds after the person called either fails to

consent to hear a recorded message or hangs up the telephone;

(d) The use does not involve either the random or sequential dialing of telephone

numbers, does not call telephone numbers which are omitted from the

telephone directory at the customer's request, and does not call hospitals,

nursing homes, fire protection agencies, or law enforcement agencies;

(e) Calls using the automated calling equipment are made only between 8:00 a.m.

and 9:00 p.m.; and

(f) The automated calling equipment operates only when it is attended and is

designed or installed so that it does not operate without an attendant, even in

the event of power failures.

(3) Nothing in this section prohibits the use of automated calling equipment to make

calls with recorded messages or an artificial voice when the calls:

(a) Are made in response to calls initiated by the person to whom the automatic

call or recorded message is directed;

(b) Concern goods or services, or the availability of same which were previously

ordered or purchased;

(c) Relate to collection of lawful debts;

(d) Are made by a public school as part of a program to regulate and control

absenteeism of students;

(e) Are reminders and notices of meetings and activities of organizations of

which the person called is a member or a subscribed consumer of the services

of the organization, or are made to a person with whom there is an existing

business relationship; or

(f) Are made to a publicly available telephone number which the business intends

to be called by customers or potential customers, in relation to subject matter

that is customary for such calls, including but not limited to inquiring about

and booking reservations, inquiring about or initiating purchases, seeking

information such as hours of operation, directions, merchandise availability,

or other information provided to, or sought by, customers in the ordinary

course of business. A person or company making calls under this paragraph

shall not sell the name or personal information of any individual using its

services. The person or company shall only disseminate the name and personal

information of the individual for whom it is making the call during the actual

call and only to the extent that such information would be disclosed by the

individual if he or she were making the call on his or her own behalf.