Write a convincing letter to complain to a perfume manufacturer about a broken perfume bottle.

Hi

I recently ordered one of your perfume bottles. When the bottle arrived, I was disappointed to find out that there was a crack in the glass, and that some of the contents of the bottle had leaked into the surroundings. Unfortunately, this makes it impossible for me to use the bottle, or to take it on a trip for fear of further leaks.

Is there any chance you could refund the price of the bottle, or alternatively send me a new one?

Kind regards