Before revision: Workforce Management July 2003: 84-85 The ease of use with instant messaging, is partially to blame, "Employees can see who else is available, and if it ’ s someone they want to talk to, they ’ re able to connect in real time".
After revision: Workforce Management July 2003: 84-85 The ease of use with instant messaging, is partially to blame, "Employees can see who else is available, and if it ' s someone they want to talk to, they ' re able to connect in real time".