Before revision:  On custom data from ASAPP's production  system for a contact center, it records a relative WER improvement of 11\% for the customer channel audios (10\% on average for the agent and customer channel recordings) to prove the superiority of the proposed model architecture in the wild.
After revision:  On custom data from ASAPP's production system for a contact center, it records a relative WER improvement of 11\% for customer channel audio to prove its robustness to data in the wild.