Before revision: Strategic Service Management, SSM, is a new customer commitment-centric business strategy that optimizes a company ’s service business processes through a single, integrated view of post-sale service operations, by taking into consideration the planning and forecasting of service parts and resources , and the strategy and management of customer commitments, service partners , and service pricing.
After revision: Strategic Service Management, SSM, is a new customer commitment-centric business strategy that optimizes a company 's provided services through the effort of synchronizing: service parts and resources forecasting, service partners, workforce technicians , and service pricing.