Before revision: There are many reasons for recording VoIP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with laws, increasing security, employee training and performance reviews, enhancing employee control and alignment, verifying data, sharing data as well as customer satisfaction and enhancing call center agent morale .
After revision: There are many reasons for recording Voice over IPtelephone call recording call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with laws, increasing security, employee training and performance reviews, enhancing employee control and alignment, verifying data, sharing data as well as customer satisfaction and enhancing call center agent morale .