Before revision: Also used by companies to service employee requests for information from internal databases Presentation layer automation software, increasingly used by business process outsourcers to displace human labor Interactive voice response (IVR) systems incorporating intelligent interaction with callers See also Automation Business process automation References Further reading van der Aalst, W.M.P., Bichler, M. Heinzl, A. Robotic Process Automation.
After revision: Also used by companies to service employee requests for information from internal databases Presentation layer automation software, increasingly used by business process outsourcers to displace human labor Interactive voice response (IVR) systems incorporating intelligent interaction with callers See also Automation Business process automation References Further reading Heinzl, A. Robotic Process Automation.