Before revision: The following lists common routing steps that are components of an automated attendant (any other routing steps would probably be more suitable to an IVR): Transfer to extension Transfer to voicemail Play message (i.e., "our address is ...") Go to a sub menu Repeat choices In addition, an automated attendant would be expected to have values for the following '0' - where to go when the caller dials '0' Timeout - what to do if the caller does nothing (usually go to the same place as '0') Default mailbox - where to send calls if '0' is not answered (or is not pointing to a live person) Background PBXs ( Private Branch Exchanges ) or PABXs ( Private Automatic Branch Exchanges ) are telephone systems that serve an organization that has many telephone extensions but fewer telephone lines (sometimes called "trunks") that connect that organization to the rest of the global telecommunications network.
After revision: The following lists common routing steps that are components of an automated attendant (any other routing steps would probably be more suitable to an IVR): Transfer to extension Transfer to voicemail Play message (i.e., "our address is ...") Go to a sub menu Repeat choices In addition, an automated attendant would be expected to have values for the following '0' - where to go when the caller dials '0' Timeout - what to do if the caller does nothing (usually go to the same place as '0') Default mailbox - where to send calls if '0' is not answered (or is not pointing to a live person) Background PBXs ( private branch exchanges ) or PABXs ( private automatic branch exchanges ) are telephone systems that serve an organization that has many telephone extensions but fewer telephone lines (sometimes called "trunks") that connect that organization to the rest of the global telecommunications network.