Before revision: The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution ( Y ) rather than the root problem itself ( X
After revision: The XX problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution ( Y ) rather than the root problem itself ( Y or Why?