Before revision: Muhammad Tawwad Al-Waro'i: Menembus Batas dan Mengukir Prestasi dengan Semangat Tak Terbatas The concept of operational excellence was first introduced in the early 1970s by Dr. Joseph M. Juran while teaching Japanese business leaders how to improve quality.
After revision: The concept of operational excellence was first introduced in the early 1970s by Dr. Joseph M. Juran while teaching Japanese business leaders how to improve quality.