If you have general questions about your account or how to contact customer service for assistance, please visit our online help center at help.netflix.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@netflix.com.  The data controller of your personal information is Netflix International B.V. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request. Collection of Information We receive and store information about you such as: We collect this information in a number of ways, including interact with our customer service, or participate in surveys or marketing promotions. details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings. referring source (for example, referral URLs),  IP address (which may tell us your general location)  We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): your TV or internet service provider, or other streaming media device providers who make our service available on their device.  service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement. online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data. publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs). Use of Information  We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, For example, we use such information to:    determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, We disclose your information for certain purposes and to third parties, as described below Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive.  Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.  social plugins and similar technologies allow you to share information.    Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information. Changes to This Privacy Statement We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Netflix service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the Netflix service. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.  We also use cookies, as well as advertising identifiers, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality. we also use other, similar types of technologies. See below for more information and examples.   What are advertising identifiers? Advertising identifiers are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, advertising identifiers are used to make online advertising more relevant.   Why does Netflix use cookies and advertising identifiers?   Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.  Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Netflix. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Netflix service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.  Advertising cookies and advertising identifiers: These cookies and advertising identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called "interest-based advertising." Many of the advertising cookies associated with our service belong to our Service Providers.    How can I exercise choice regarding cookies and advertising identifiers? For more information about cookies set through our website, as well as other types of online tracking (including the collection of information by third parties about your online activities over time and across third-party Web sites or online services for online interest based advertising), and to exercise choices regarding them, click here. To opt out of interest-based ads from Netflix in connection with an advertising identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see Netflix ads on your device, but they will not be tailored to your likely interests. Netflix supports the following self-regulatory programs, which provide additional privacy choices for interest-based advertising:  In the US: Digital Advertising Alliance (DAA) In Europe: European Interactive Digital Advertising Alliance (EDAA) In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC)  At this time, we do not respond to Web browser "do not track" signals.   How Does Netflix use Web Beacons and other Technologies? Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies. We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area. see your browser's help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application. If you no longer want to receive certain communications from us via email or text message, simply access the "Communications Settings" option in the "Account" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions. You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.  If you are the account owner, to download a copy of your personal information go to: www.netflix.com/account/getmyinfo (you must be signed in to access the "Account" section), and follow the instructions. You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. you have the right to complain to a data protection authority about our collection and use of your personal information. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required. The Netflix service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. We and our Service Providers use cookies and other technologies (such as web beacons) If you use the Netflix app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return. to provide, analyze, understand and enhance the use of our services. to enforce our terms, prevent fraud. to improve site performance, monitor visitor traffic and actions on our site. and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites. These cookies are strictly necessary to provide our website or online service.  For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them.  Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you and for analytics and optimization purposes. These types of ads are called "interest-based advertising." The advertising cookies associated with our service belong to our Service Providers.  In connection with our use of these technologies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively “Advertising Partners”), may receive limited information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information).  At this time, we do not respond to web browser "do not track" signals. To opt out of interest-based ads from Netflix in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see Netflix ads on your device, but they will not be tailored to your likely interests. 

Summary:
The service provides a free help desk. The service provides a complaint mechanism for the handling of personal data. The service collects many different types of personal data. The service provides details about what kinds of personal information they collect. The service provides information about how they collect personal data. Tracking pixels are used in service-to-user communication. The service may collect extra data about you through promotions. Your biometric data is collected. This service tracks which web page referred you to it. This service collects your IP address, which can be used to view your approximate location. This service gathers information about you through third parties. This service may collect, use, and share location data. This service uses third-party cookies for statistics. This service tracks you on social media and public databases.. The service provides information about how they intend to use your personal data. This service may use your personal information for marketing purposes. The service uses your personal data for advertising. Netflix reserve the right to disclose personal info, no notification.. This service can share your personal information to third parties . The service will only respond to government requests that are reasonable. Promises will be kept after a merger or acquisition. Your data may be processed and stored anywhere in the world. The service uses social media cookies/pixels. No liability is accepted for improper access to your personal information.. The service may change its terms at any time, but the user will receive notification of the changes.. Personal info is used for advertising.. Cookies are required.. You can opt out of promotional communications. Users can request access and deletion of personal info.. You can delete your content from this service. This service allows you to retrieve an archive of your data. You can limit how your information is used by third-parties and the service. This service may keep personal data after a request for erasure for business interests or legal obligations. Many third parties are involved in operating the service. The service may use tracking pixels, web beacons, browser fingerprinting, and/or device fingerprinting on users.. App required for this service requires broad device permissions. This service uses your personal information for many different purposes. Blocking first party cookies may limit your ability to use the service. This service requires first-party cookies. Tracking via third-party cookies for other purposes without your consent.. The service uses your personal data to employ targeted third-party advertising. This service ignores the Do Not Track (DNT) header and tracks users anyway even if they set this header.. You can opt out of targeted advertising.