SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company s goals. HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs MinitabAS400Query LanguageUNIXPresentation Microsoft PowerPointWiresharkFile Management EducationDeVry UniversityOrlando,FLExpected in2014 Bachelor of Science Network and Communications Management-GPA GPA 3.87 4.0 Dean s ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012 Associate of Science Network System Administration-GPA Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996 High School Diploma General Education-GPA ExperienceAaron s, Inc-Data Analyst Integrity SpecialistCovington,LA,12 2014-02 2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03 2010-01 2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan s Roadhouse-Cook WaiterCity,STATE,06 2007-01 2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner. SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server  SEP  A Little About This Gig Agility Partners is seeking a qualified IT SystemBusiness Analyst to fill an open position for a Fortune 15 Healthcare company. This is an exciting opportunity to work for a growing, global company that is an essential link that allows healthcare providers to reduce costs, improve operations, and increase quality, so that they can offer better care to their patients.In this role, you will Translate business requirements into technical specifications and maintain relationships with the business.Drive standard business processes across the IT Enterprise and assess potential impacts to the business.Develop and maintain technical knowledge in specialized areas, producing solutions for global consistency and standardization.Produce feasibility reports, design solutions to improve productivity, and create and maintain functional models and process flows.The Ideal CandidateStrong analytical and project management skills with the ability to interpret customer business needs.Proven IT knowledge of the business analysis process and functions.Excellent collaboration, multi-tasking, and organizational skills.Effective oral and written communication skills, with the ability to lead communication across different IT and business teams.Fluent and clear English communication skills.Ability to prioritize team tasks, lead junior Business Analysts, and provide coaching.Thorough knowledge of the industry, trends, and proven experience in an agile environment.Proficiency in Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Project.Minimum of 5 years related experience required.Reasons to Love ItThis is a great opportunity to join a team that is responsible for creating cutting-edge solutions and creating healthcare systems that improve patient outcomes.Fully remote!You will have the ability to shape the future of the products as they expand across the enterprise platformsWorking in an environment where technology and healthcare converge to help solve tough healthcare issuesRemote work with a collaborative teamMedical, Dental and Vision Insurance401(k) Life Insurance Disability coverage

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