SummaryDesktop and Server Support Application Server Technician Offer my Windows Server 2012 2008 R2 2003, Windows XP 7 8, Mac OS X, Linux Application Server, Microsoft Office 2010 and Office Mac 2011, Active Directory and Network LAN WAN (switches and routers) experience. Desktop and server hardware and software technical support experience. Strong analytical, troubleshooting, communication and customer service skills. Skilled Windows System Administrator offering 10 years of experience building and maintaining multi-platform technology services with a solid understanding of current Windows, Mac and UNIX application systems. HighlightsSystems Windows XP 7 8 Desktop Max OS X (10.8, 10.9, 10.10) iO7 8 (mobile and tablet)Windows 2003 2008 Server Android (mobile) Red Hat Enterprise LinuxUnix (web applications) LAN WANMobile Phone iPhone iPad (Apple) Blackberry AndroidApplications Microsoft Office 2007 2010 Office Mac (2010) Final Cut 7 and 10Microsoft Office 365 Pages (OS X) Numbers (OS X)Adobe Creative Suite (cloud) Adobe Acrobat X XI Adobe Lighthouse 4 5Parallels WebExUtilities Symantec Antivirus Voltage Email Encryption Barracuda Backup CloudPGP Desktop Server Symantec GhostServer Applications Active Directory PowerShell Scripting WINS DFSDHCP File Print Services LDAP Group Policy (GP)Exchange 2010 NTFS security Hyper-V DNS ExperienceData Support Services Engineer,07 2013-09 2013Montefiore Medical Center (formally SVTN-CMHC), Health Care Services City,STATE,Managed the day-to-day IT operations for the Montefiore Medical Center.Assisted in the migration of technology services from Yeshiva University s servers to Montefiore s servers including computers, user logins, data files, printer settings, software applications and email archives.Provided QA testing in the migration of the center s Electronic Health Record (Mindlinc) and Billing (IMA) system.Trained all staff in the use of Montefiore s technical services including clerical registration, billing, electronic health record, and email printing data file usage.Technical System Support Engineer,07 2003-07 2013Yeshiva University, Health Care Services Soundview Throgs Neck Community Health Center SVTN-CMHC City,STATE,Desktops, Mobile Phones, Printers and Application Servers) Provided all levels of end-user desktop, server, mobile phone tablet and printer technical support for 2 healthcare center locations in the Bronx.Backend technical support for all server and network services.Responsible for managing 15 application servers including 4 domain controllers.Deployed and maintained a Windows 2008R2 and 2003 Active Directory environment.Managed all aspects of server and application security (using Active Directory, LDAP and Linux).Planned and implemented the physical deployment and migration of Windows 7 desktops from Windows XP.Consulted daily with the executive, clinical and administrative staff concerning the overall quality and possible improvement of technology systems for the medical center.Trained all staff in the use of SVTN Yeshiva University s technical services, including clerical registration, billing, electronic health record, and email printing data file usage.Provided QA support and testing of our internal and external billing system (IMA).Work closely with outside vendors to design and maintain the EHR, Billing and Backup applications.Implemented and maintained the center s data backup system (using Barracuda Cloud Backup).Identified, designed, and implemented the requirements for the center s disaster recovery system.Responsible for managing and maintaining the center s audio video conference room system. EducationGraduate Certificate Digital Media and Project Management,Expected in-The New School-New York,NYGPA Status-BBA Computer Information Systems,Expected in-Baruch College, City University of New York-New York,NYGPA Status- SkillsActive Directory, administrative, Adobe, Adobe Acrobat, Antivirus, Apple, audio, Backup, Billing, billing system, clerical, Encryption, Desktops, DHCP, disaster recovery, DNS, Email, Ghost, LAN, LDAP, Linux, Mac, managing, Max, Exchange, Microsoft Office, Office, Windows 7, Windows, Windows XP, migration, Enterprise, network, OS, printer, Printers, quality, QA, Red Hat, Servers, Scripting, Symantec, technical support, Phones, Phone, Unix, Utilities, video, WAN, web applications  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams

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