SummaryDetail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and or techniques for resolution. Communicating clearly and concisely, both orally and in writing. Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action. Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills ability to develop and maintain effective professional relations with colleagues at all levels across the organization ability to integrate actions toward objectives. Detail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and or techniques for resolution. Skills in which I have remained consistent are as follows Responding to inquiries from management, employees and vendors. Operating personal computers for conducting on-line research and data acquisition. Working under time constraints and in pressure situations. Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action. Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills ability to develop and maintain effective professional relations with colleagues at all levels across the organization ability to integrate actions toward objectives. Capable of managing multiple priorities and meet closely-spaced, ambitious timelines. Highly results oriented capable and willing to take instruction, communicate and be accountable for decisions. Communicating clearly and concisely, both orally and in writing. Interpreting and applying Federal, State and Local policies, procedures, laws and regulations. Managing multiple projects, duties and assignments. Excellent interpersonal skills with the ability to work in a team environment or independently with minimal supervision. Proficient at maintaining collaborative working relationships with others. SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Experience01 2014to01 2017Data Analyst IICox Automotive Matteson,IL,Responsible for analyzing master data management performance metrics for the following purposes - Evaluation of quality, response and data integrity with reference to Enterprise, Supplier and Global Planning Network data.Monitoring Product lifecycles (product activation, discontinuance and rationalization).Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.JD Edwards ERP system product data management principles related to Item Masters, Bills of Materials, Routers.SAP Material Master setup.Personal computer software applications including MS Excel, Word, Visio and Power Point.Exposure to MS Access.Current Company policies and practices, including safety rules and regulations.10 2009to12 2014Sales Support Service Rep IIWatson Pharmaceuticals Anda, Inc City,STATE,Carries out responsibilities in accordance with the organization s policies, procedures, and state, federal and local laws.Communicates effectively with customers via telephone, email, fax, or in person, and receives product orders and general inquiries.Quickly and effectively solve customer challenges.Maintain quality control satisfaction records, constantly seeking new ways to improve customer service.Working under time constraints and in pressure situations.Worked closely with Accounts Payable Department and Warehouse.08 2006to10 2009Customer Support Service Rep IAndrx Pharmaceuticals Anda, Inc City,STATE,Assists customers with requests for and processing of returned goods.Monitors and provides updates to the customer master group.Working under time constraints and in pressure situations.Maintain quality control satisfaction records, constantly seeking new ways to improve customer service.Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.Interfaces with other departments in the processing of any customer related issues.Worked closely with Accounts Payable Department and Warehouse.08 2004to06 2006Durable Medical Equipment Rep City,STATE,Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.Greeted persons entering establishment, determining nature and purpose of visit, while directing or escorting them to specific destinations.Customer service for in bound DME supply customers.Logging customer s information into system database.Following the HIPPA Act making sure that the customer s information is kept confidential safeguarding of private information of patient health information. Education and TrainingExpected in2013totoBachelor s of Science BusinessUniversity of Phoenix,Plantation,FlGPA Business SkillsAccounts Payable, billing, Customer service, data management, database, directing, email, ERP, fax, JD Edwards, Logging, Materials, MS Access, MS Excel, Power Point, Word, Monitors, Enterprise, Network, policies, quality, quality control, Routers, safety, SAP, shipping, taking messages, telephone, Visio  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams

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