SummaryExcellent communication, interpersonal, intuitive and leadership skills. Experienced in Reporting and Data Analytics. Computer proficient with Windows, Excel, Access, Office, Cognos BI, Lawson, SAP, etc. Ability to organize, plan, and execute various tasks simultaneously. Quick learner with the ability to achieve immediate and long-term goals. SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions ExperienceSenior Supply Chain Data Analyst Decision Support,10 2013toCurrentIpsos Cincinnati,OH,Responsible for the development of monthly, Ad-Hoc reporting and dashboards focused on Cost Savings Analysis using MS Excel and Access.Work closely with internal customers to create data sets to gain foresight into their business needs.Developed Metric KPI dashboard reports using Excel and Oracle.Develop data models using Access and Excel to provide monthly reporting for business managers within the organization.Provide Financial Analysis to Directors on Large RFPs and Request for Enhancement Projects.Prepared presentations for Directors and Managers to explain monthly quarterly performance to shareholders.Business Process Analyst Engineering,06 2011to09 2013Choptank Transport Allen,TX,Provided analytical support for weekly monthly reporting using MS Excel and Cognos Report Developer.Assisted engineers process validation.Identified and evaluated improvements in methods, procedures, and workflow that increase productivity, and decrease operating costs.Maintained configuration and assisted in the development of production reporting applications and related interfaces with warehouse management, and distribution management systems.Prepared and maintained engineering documentation dealing with distribution center operations, material handling, or warehouse management issues.Researched and gathered information needed for strategies, business case documentation dealing with distribution center operations, material handling or warehouse management system issues.Assisted Business Process Engineer regarding new warehouse distribution methods and equipment to improve existing operations and to accommodate new business requirements.Reviewed production schedules and engineering specifications to ensure efficiencies in procedures and activities.Coordinated and maintained quality control objectives and activities to resolve production problems, maximize product reliability, and minimize cost.Help Desk Support Intern,07 2017to11 2017Waggener Edstrom City,STATE,Microsoft domain model support.PC imaging and deployment.Windows Active Directory 2005 administration.MS Exchange Server 2005 administration.Documented problem resolutions.Supported multi user applications.Provided user training as necessary.Ticket Incident tracking.Supported and trained end users.Provided support to end users on software and hardware problems via phones and email.Data Analyst Intern,04 2017to08 2017Weyerhaeuser City,STATE,Performed analytical support to the Weyerhaeuser Hardwoods and Industrial products business.This included .Maintained business unit KPIs and prepared supporting analysis and schedules, graphs, charts, and related information.Developed pivot tables, access and SQL queries, and SOP s.Data Analyst,09 2017to12 2017Robert Half Thales Avionics City,STATE,Fulfilled equipment orders for on-site technicians.Maintained onsite inventory of parts by performing physical cycle counts while updating information in SAP system.Created new parts in SAP, including part description, quantity, plant assignment, and quality testing information.Assisted QA with the analysis of rejected parts submitted by technicians.Senior Customer Technical Support Representative,01 1to11 2017Verizon Wireless City,STATE,Handled general inbound call center customers and dealer inquiries, concerns and reports in a challenging high call-volume environment.Analyzed billing inquiries, process adjustments and enter service orders utilizing on-line computer systems.Analyzed pricing structures relative to airtime usage and advised customers of the best service plan for their account.Retained and effectively communicated current information regarding all marketplaces serviced by Verizon Wireless.Assisted customers with troubleshooting of all equipment, data, roaming and enhanced services offered by Verizon Wireless.Served as Tier II and III to representatives assisting customers with equipment, data, and service area issues.Sales Support Representative,01 1to11 2017Airtouch Cellular City,STATE,Processed and fulfilled equipment orders by working directly with Distribution Centers and logistics providers to ensure on-time delivery.Activated new lines of service, and implemented all changes on existing accounts requested by agents.Educated agents on current price plans and promotions.Handled commercial and individual accounts with written and verbal price plan analysis.Evaluated and offered special pricing structure to, qualified, large business accounts.Worked closely with Major Account Executives on account level changes and fulfilling large equipment orders for our large business customers. Education and TrainingB.S Information Technology Business Systems Analysis,Expected inOctober 2010toUniversity of Phoenix-,GPA Information Technology Business Systems Analysis 3.2 SkillsActive Directory, Ad, billing, business case, Business Process, call center, charts, Cognos, hardware, delivery, documentation, email, Engineer, Financial Analysis, graphs, imaging, inventory, logistics, Access, MS Excel, Excel, MS Exchange Server, Windows, Oracle, Developer, pivot tables, presentations, pricing, quality, QA, quality control, reporting, SAP, SOP, SQL, user training, phones, troubleshooting, validation, workflow, written  SEP  Note By applying to this position you will have an opportunity to share your preferred working location from the following Sunnyvale, CA, USA Seattle, WA, USA.Minimum qualifications Bachelor s degree or equivalent practical experience. 8 years of experience in software development, and with data structuresalgorithms. 5 years of experience testing, and launching software products, and 3 years of experience with software design and architecture. 5 years of experience building and developing large-scale infrastructure, distributed systems or networks, andor experience with compute technologies, storage, andor hardware architecture. Preferred qualifications Masters degree or PhD in Engineering, Computer Science, or a related technical field. 3 years of experience in a technical leadership role leading project teams and setting technical direction.3 years of experience working in a complex, matrixed organization involving cross-functional, andor cross-business projects. About The Job Google s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is 185,000- 283,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Provide technical leadership on high-impact projects.Influence and coach a distributed team of engineers.Facilitate alignment and clarity across teams on goals, outcomes, and timelines.Manage project priorities, deadlines, and deliverables.Design, develop, test, deploy, maintain, and enhance large scale software solutions. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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