SummarySeasoned Information Technology Manager with 19 years of management. Committed to providing leadership to staff putting them in the position to be successful while ensuring the success of the organization as an entirety. Proven track record for leading teams across multiple diverse Information Technology departments. Responsible for managing over the last 2 decades the following teams IT Field Support and Service Desk, Client and Design, Telecommunications including mobile devices, Mainframe support, Server Operations, Microsoft Exchange, UNIX Linux Storage support team, Enterprise backup team, Backup Data Center, Network Operations Command Center (NOCC), Vendor management, IT administration and Enterprise SharePoint teams. HighlightsWindows Client for desktop and laptop Data backup and retrieval System upgrades Product templates Excellent communication skills Unix Linux support Enterprise technologies Commvault Backup Excellent diagnostic skills Mainframe Multifunction copier printer support Visio Project Management WORD Excel PowerPoint SharePoint Support EducationCalifornia State University FullertonFullerton,CAExpected in1984 Master of Arts Political Science-GPA Master of Arts Political Science Public Adminstration, 1984 California State University Fullerton - Fullerton CACalifornia State University FullertonFullerton,CAExpected in1982 Bachelor of Arts Political Science-GPA Bachelor of Arts Political Science, 1982 California State University Fullerton - Fullerton CA ExperienceState Compensation Insurance Fund-Data Processing ManagerCity,STATE,01 1-CurrentManage and provided direction for a department of 65 employees, including 6 subordinate managers supervisors. Oversee the support of the Information Technology Service Desk and IT Field Support staff for 23 locations across the State of California serving 4,000 plus employees. Responsibilities include but are not limited to managing supporting the organizations Enterprise SharePoint application, Mobile Device(iPhones iPads) team, Vendor Management Office, IT Administration, Network Operations Command Center (NOCC), Executive Field support, desktop laptop Client and Design, hardware and software inventory, WebEx application, Konica Multifunction printers copier fleet and budgeting for the entire IT department. Managed and provided direction for a staff of 23 employees including 1 supervisor. Responsibilities included managing the Telecommunications team and mobile device management. Directed the UNIX Linux Storage support team as well as the apprentice training program for this team. Managed the desktop laptop Client and Design team. Responsibilities include but are not limited to supporting McAfee products for the desktop laptop, including Data Loss Prevention, Microsoft security patches for desktops and laptops, software inventory and overseeing the entire Konica multifunction printer copier fleet for the organization. Managed directed multiple Information Technology staff across a wide range of IT disciplines, including but not limited to Server Operations, Microsoft Exchange, Enterprise backup, Mainframe, Riverside Backup Data Center, IT Service Desk and Field support and the Client and Design team. Responsibilities included the maintenance and support of all hardware and software associated with Server Ops, MS Exchange, Backup utilizing Commvault, desktops and laptops, as well as McAfee solution for desktops, laptops and servers, the Konica multifunction copiers printers and software and hardware inventory. Managed and directed a staff of 15 employees including 4 Supervisors. Supported the IT Field Support function for approximately 1000 staff across 4 locations. Responsible for all aspects of support of user computer issues. Conducted training of users, diagnosed MS Window problems, conducted inventory of software and hardware, implemented company policies and standards, ensured network connectivity, worked closely with Home Office IT teams and with vendors outside of the organization. 91203 Managed and directed a staff of 27 employees including 5 Supervisors. Supported the IT Field Support function for approximately 2000 staff across 4 locations. Responsible for all aspects of support of user computer issues. Conducted training of users, diagnosed MS Window problems, conducted inventory of software and hardware, implemented company policies and standards, ensured network connectivity, worked closely with Home Office IT teams and with vendors outside of the organization. SkillsInventory, Training, Operations, Printers, Service Desk, Enterprise Backup, Exchange, Mainframe, Maintenance, Microsoft Exchange, Ms Exchange, Budgeting, It Support, Microsoft Sharepoint, Nocc, Sharepoint, Vendor Management, Data Loss Prevention, Linux, Loss Prevention, Microsoft Security, Ms Security, Security, Telecommunications, Unix, Unix linux, Audit, Data Backup, Data Center, Dlp, Excel, Excellent Communication Skills, Internal Audit, Microsoft Windows, Mobile Devices, Network Operations, Powerpoint, Printer Support, Project Management, Project Manager, Visio, Windows 2000, Windows Xp, Word  SEP  Intermediate to advanced SQL experience (5 years minimum). Experiences with SSMS preferred. However, data management suites will be considered.Technical background, IT degree preferred or experience with data analysis andor system analysis.Azure DevOpsProject management experience (3 years minimum)Experience and understanding of relational databases.Experience with JIVA and QNXT a plus.Use SQL to perform data verification and validation to identify and resolve issues prior to business partners User Acceptance Testing. Ability to multi-task, work independently, and meet deliverable deadlines.Excellent communication skills with all levels of management as well as technical and non-technical teams.Excellent problem-solving skills. Uses problem solving skills to determine root causes of issues. Create incidents and work with developers and business partners to test and resolve issues.Healthcare experience. Understanding of HIPPA as it relates to PHI and PII data. Virginia Medicaid and Medicare preferred. Commercial insurance plans nice to have. Will be responsible for interacting with business to gather detailed technical requirements and translate the requirements for easy understanding to our developers to ensure they have what they need to create the code for ingestion. Acts as a liaison between the customer and developer.

ATS compatibility score: 29.3 (No Fit)