Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Educational BackgroundEmpire Beauty SchoolArvada,COExpected in2012 Obtained Cosmetology License Cosmetology-GPA Front Range Community CollegeDenver,COExpected in2009 Obtained CNA License Nursing-GPA Community College of DenverDenver,COExpected in2008 -GPA Completed necessary courses that contributed to nursing careerArvada High SchoolDenver,COExpected in2004 Obtained high school diploma Basic-GPA Work ExperienceTaco Bell-Secretary Customer Service Sales Data Base EntryGravette,AR,09 2012-06 2015Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerSmart Cow-ManagerCity,STATE,2011-04 2012Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Exempla Lutheran Medical Center-Secretary CNA in Mom Baby UnitCity,STATE,08 2009-11 2011CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Company Description NBC Sports Next is where sports and technology intersect. Were a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups Youth Recreational Sports Golf and Betting, Gaming Emerging Media. At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform GolfNow, the leading online tee time marketplace and provider of golf course operations technology GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips TeamUnify, swim team management services GoMotion, sports and fitness business software solutions and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools. At NBC Sports Next were fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences. This role is part of our Youth Recreational Sports group, comprised of technology platforms such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe. Job Description SportsEngine has an exciting opportunity for a Data Engineer II. In this role as part of the Data Engineering Team, you work to manage the full lifecycle of our data warehousing needs. Our data warehouse and data operations are built on top of Amazon Web Services using a modern data warehousing stack which includes the use of Amazon Redshift, Apache Airflow and Sisense for reporting. In delivering the key priorities of the role, the Data Engineer will Work within a small team of passionate data scientists and data engineers.Contribute to the management of the day to day operations of running our Data Warehouse.Build data pipelines and ETLs for loading source system data into the data warehouse for further reporting and analysis.Assist in building scalable data models to support reporting and tracking of key business and product metrics.Build, analyze and manage reports and dashboards for business stakeholders.Help identify better practices, tools, and relevant trends that can positively influence the data operations across the business. Qualifications All candidates must meet the qualifications below A minimum of 5 years of Data engineering experience is required.Experience with AWS, Python is required.Working experience in building Data Marts and Data Modeling.Deep Experience and understanding of SQL (MySQL, Postgres, Redshift).Experience with any ETL (Airflow, Boomi) tools is required.Experience with BI Tools is a must (such as Periscope, Sisense, Tableau). Desired Qualifications Are As Follows Experience with ETL (Airflow, Boomi, Stitch) tools.Python ProgrammingBI Tools (such as Periscope, Sisense, Tableau).Database (Redshift)AWS (S3 bucket, DMS, Lambda) Interested Candidates Must Submit a resumeCV through www.nbcunicareers.com to be considered. Additional Information NBCUniversal s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling 44 2036185726.

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