SummaryHaving achieved a milestone of 7 years of working as a software quality process manager within the financial software industry, I would be a great addition to your product management team as I have extensive experience with coordinating and managing efforts with multiple teams consisting of solution architects, project program managers, product managers, and production support to name a few. In addition, my experience has taught me flexibility and versatility in developing innovative resolutions to a myriad of complex organizational problems while also dealing directly with clients. Key SkillsMicrosoft Office SuiteSharePointHP Quality CenterTRACCrystal ReportsSQLFailure Modes Effects Analysis (FMEA)Requirements ManagementSystem-a-tion Business Analysis CertificationCertified HelixPlan Methodology FacilitatorSystem-a-tion Business Requirements CertificationVisual Basic (VB.Net)HTML ExperienceSoftware Quality Assurance Consultant,03 2010-05 2015Valmet Corporation Little Rock,AR,QA software process manager on large scale enterprise implementation projects for multiple national international financial institutionsManaging the development and implementation of cross-company QA process throughout the SDLC including estimation, forecasting, budgeting, requirements review(s), requirements traceability, test schedule, overseeing testing execution, and defect resolution for implementation(s)Process Management- collaborated coordinated with senior leadership to design end-to-end process methodology that led to an increase in overall estimation and forecast accuracy by more than 12 on project implementationsProcess Development- developed process templates to close gap between client user experience and end customer experience that resulted in identifying additional requirements that would have created a scope gap later on in the SDLCProcess Improvement- integrated QA methodology with the program project management practice to create software quality standards across client and internal teams within the SDLC that resulted reducing implementation defects by 28 on averageBusiness Analyst,2009-03 2010Metavante City,STATE,Manage scope and requirements on medium to large scale financial institution projects for enterprise flagship productsDefined requirements by coordinating with solution architect and vendor teams to define testable requirements and scope for implementation projectsRequirements Management- analyzed client business needs to formulate project scope requirements to efficiently translate to technical and testable requirements while cutting down hours for internal teamsRelationship Management- developed collaborative relationships with product teams to identify appropriate coverage of business requirements while reducing gaps by 5 on all projectsDocument Management- identified necessary documents to fulfill clients business needs and ensured accuracy and completeness by conducting audits throughout the SDLC to identify gaps early in the SDLC while reducing number of necessary change requests by clients on projectsUser Scenario Development- coordinated user scenarios and screen mock-ups with clients that increased test coverage allowing early detection of defects within the SDLCSoftware Test Analyst Intern,02 2008-2009Metavante City,STATE,Perform manual testing on small to medium scale implementation projects for internal systems linking directly into client environmentsDeveloped and managed test plans, test cases, test execution, and defect identification verificationData Analysis- created test execution reports to identify any potential risks to meeting implementation deadlines Test SuiteDevelopment- coordinated testing efforts with business analysts, QA leads, and technical analysts to develop testing suite and increased overall testing efficiency by 5 Defect Management- identified and managed software defects prior to client implementation, resulting in reduced development re-work by 8 Mentoring - trained newly hired interns full-time employees on product specifications functionality through presentations that effectively reduced learning curve by 30 EducationMBA ,Expected in2017--,GPA Status-Expected to start in Fall 2015Bachelor s Business Administration,Expected in2008-University of Wisconsin-Milwaukee,WisconsinGPA Status-Emphasis in finance marketingPMP Certification In Progress ,Expected in--,GPA Status- LanguagesUrdu Hindi English  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.

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