ExperienceSystem Services Representative, Data Center Engineer,01 2015-PresentBridger Steel Evansville,WY,Hired and trained by IBM to perform multiple tasks including hardware break fix, warranty repair in a multi-vendor environment.I am responsible for setting up, coordinating, and monitoring the operation of server equipment at two Delta Airline datacenters located at the airport.I run diagnostic tests to detect machine malfunctions.Independently handle high impact, critical tickets incidents.I use my connectivity skills to connect to the servers management port with SSH or Telnet.Other duties include but not limited to the following Rack, stack, cable, configure, and provision servers.Perform installation of wiring, patch panel cables, network switches, hubs, and KVMs.Deploy Cisco Layer 2 3 networking equipment.Install upgrade replace de-install servers, devices, and network components.Resolve issues.Execute planned changes.Use ServiceNow to follow change management requests until completion.Be accountable for ensuring a high level of client satisfaction with service delivery.Perform required site inspections.Perform audits.Problem analysis and remediation.IT Manager,01 2012-01 2014City Of Atlanta City,STATE,Hired by City of Atlanta to ensure reliability and availability of City of Atlanta data centers.Provided ongoing identification, diagnosis, and resolution of issues for users and City departments.Collaborated with internal teams and vendors at all technical levels to troubleshoot and resolve issues.Managed Windows Update Services for enterprise wide patches and security updates.Provided Exchange 2003 and 2010 administration.Upgraded, maintained and installed servers and switch equipment.Provided server searches for open records act requests and litigation discovery searches.Involved in domain migration.Installed and maintained the security system for new and existing Windows servers.Proactively monitored production systems with a sense of urgency when issues arose.Worked with enterprise network load-balancers, Juniper, Palo Alto and Cisco devices.Experience working with multiple server hardware platforms, including IBM, Dell, Sun, EMC, and HP.Performed data center security monitoring.Successful city-wide migration of Windows XP to Windows 7.Successfully implemented security software for City of Atlanta open records requests.Remote System x Server Technical Support Specialist,01 2003-01 2012IBM City,STATE,Hired by IBM to ensure reliability and availability of servers for IBM customers.This role participates in remote technical support of IBM hardware and software products and or systems and include the following Provided remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.Provided answers for general usage and operation questions.Provided problem determination problem source Identification.Reviewed diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).Identify known defects and fixes to resolve problems.Identify suspected defects and engage development teams to assist in resolution.Helped with questions regarding product documentation related to the supported products.Interpreted online manuals regarding IBM code and application interfaces.Collaborated with other support centers and business units to provide seamless problem resolution.Demonstrated proficiency in the hardware and software platform supported by maintaining applicable technical certifications.Provided technical support service delivery within established guidelines demonstrating soft skills and technical skills that contribute to client satisfaction.Demonstrated excellent oral and written communication skills.Acquired industry certification and skills training.Exceeded customer satisfaction and case resolution metrics.Supported product lines including eSeries, xSeries, Intellistation, Blade Center, AIX, iDataPlex, fiber switches (QLOGIC, Emulex, Cisco, Brocade), Quantum tape backup libraries.Provided additional support for FastT, DASD, fiber channel, cabling, ServeRAID Manager, and management processors. EducationAssociates of Applied Science Degree Cyber Security,Expected in2011-Chattahoochee Technical College-Marietta,GAGPA Status-Cyber SecuritySecurity Certified Professional Network Certified Professional Server Certified Professional A Certified Professional Cisco Certified Technician ,Expected in--,GPA Status-Blade, eSeries, xSeries, AIX, NAS, SAN Certified ,Expected in-IBM University-,GPA Status- SummaryCommitted to ongoing professional development with CompTIA A , Network , Server , and Security certifications. Also, extensive academic training in network administration tracking, intrusion detection, firewall configuration, OS administration, cloud computing. High level of technical proficiency with network utilities. Master level of providing upper-level support to management. Master level of providing remote troubleshooting support to ensure continual operations of critical customer network systems. Master experience in fast-paced, high volume call environment, with 12 years experience supporting IBM xSeries, Blade Center, Lenovo, EMC, AS400, DASD, fiber, NAS, SAN, RAID, network appliances, and tape library products. Exceptional root cause analysis skills. HighlightsMS Server 2008, MS Server 2012, MS Windows 7, MS Windows 10, VMware, Redhat Enterprise, UNIX. Networking TCP IP, SSL, TLS, SSH, Telnet, FTP, HTTPS, DHCP, DNS, WPA2, Ping, Tracert, TACACS , Kerberos, RADIUS, RAS, NAS, IDS IPS, Firewalls. Tools Applications Solarwinds, WireShark, Snort, Tera Term, PuTTY, MS Windows Security Templates, MS Windows Security Update Service, Microsoft Exchange 2003 2010, MS Windows Active Directory, LDAP, Terminal Services, MS Windows Access Control, MegaRAID, Microsoft Office, Lotus Notes, Visual Basic 2010. SkillsA Certified, Active Directory, AIX, tape backup, cables, cable, cabling, change management, Cisco, Cisco Certified, excellent oral, hardware, client, customer satisfaction, DASD, delivery, Dell, DHCP, diagnosis, documentation, DNS, Firewalls, FTP, HP, hubs, IBM, IBM hardware, IDS, LDAP, litigation, Lotus Notes, Access, Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, MS Windows 7, MS Windows, Windows XP, migration, Enterprise, NAS, Network, Networking, Problem analysis, problem resolution, processors, RAS, Redhat, SAN, SSH, servers, SSL, Sun, switches, switch, TCP IP, technical support, Technician, Telnet, troubleshoot, troubleshooting, UNIX, upgrade, Visual Basic, wiring, written communication skills  SEP  The Senior Manager, Data Architecture Data Engineering is responsible for translating business strategic goals into future-state data engineering and data science solutions. This includes delivery full life-cycle from execution roadmaps, to implementation, and to production operations. This role drives the creation and maintenance of enterprise data and analytics capabilities, data reference architectures, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Translate business strategic goals into actionable future-state data engineering and data science architectures and solutions.Delivery of full life-cycle Data Solutions from execution roadmaps, to implementation, and to operations. This includes a specific focus on ELT and ETL Data Pipeline solutions from inception to production.Lead end to end solution delivery of enterprise data warehouse, data marts, and data lake with governance.Drive the creation and maintenance of enterprise data and analytics capabilities, data solutions, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Deliver architecture connecting Data Science, Data Engineering, and Data Analytics practices together to deliver impactful data products.Strong partnership with DevOps, DataOps, business partners, engineering teams, and data management.A minimum of ten (10) years of experience in IT with a minimum (6) years in data architecture and data solutions are required.Successful track-record in managing a team of Data Engineers and Data ScientistsSkilled in hybrid cloud data platforms and analytical technologies including Azure andor GCP data infrastructure, Spark, Data Lake, Data Warehouse and Data Marts, BI reporting with PowerBI, Metadata Management, Data Governance, Master Data Management, Data Catalog, and Business Glossary.Ability to document, communicate, implement, and operationalize complex architectures.Experience with ELT and ETL Data Pipeline solutions from inception to production.Proficient in SQL, NoSQL and columnar databases.Experience with SparkPyspark and JSON.Excellent grasp of Computer Science fundamentals - data structures and algorithms.Must have Panda Data Frames knowledge and best practices, execution engines, DAGs (airflow, dagster, luigi, etc), and Kubernetes.Proficient with GitLabFamiliarity with Azure data factory preferred, Google data flow or AWS GlueExperience with Biomedical Informatics, S3Azure blob store, Machine Learning and AI, Unstructured Data, and Data Democratization is preferred.Experience with Agile methodologies, Kanban preferred, and using tools like Jira and Confluence to facilitate the work.Bachelor s degree in computer science or a related discipline required. Master s degree preferred. RECRUITERS NOTES The role will definitely be hands-on and will require excellent communication skills. The hiring manager mentioned the following technologies AImachine learning data warehouses product support Cloud experienceAzure must be open to new technologies. Working with the Product Development Team. Act as the point of contact will create a group that helps the product teams. Create data warehouses for analytics. MUST have excellent communication skills verbal and written. This person will envision strategy and must be able to effectively communicate that strategy to others. The organization has asked me not to advertise the compensation. If you contact me I would be more than willing to share it with you. For over 50 years this non-profit organization has made it their mission to protect patients from unsafe and ineffective medical technologies and practices. More than 5,000 healthcare institutions and systems worldwide including four out of every five U.S. hospitals rely on the services of this organization to guide their operational and strategic decisions. In addition, they serve public and private payers, federal and state agencies, policymakers, ministries of health, associations, and accrediting agencies. Benefit from a healthy work-life balance while staying on the leading edge of technology and thriving in an innovative startup-like culture minus the risk. Sleep well knowing you are helping achieve a world where safe, high-quality healthcare is accessible to everyone. Excellent benefits to include work from home, flex-time and 19 days starting vacation. Its a nice place to work!

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