ExperienceData, Research Marketing Consultant,01 2019-01 2019Pfizer Columbus,OH,Https rpinsights.com, https rpmarketingco.com.Designing membership surveys and managing CRM databases for non-profit organization.Helping businesses with branding, communications, web design, and SEO.Programming websites and analytics for independent businesses.Creating new methodologies for qualitative research and innovation prototype testing.Reason for leaving Temporary self-employment.Sr. Manager,03 2018-12 2018Verizon Media (Former Oath) Waltham,MA,Member and Customer Insights.Built up new customer insights function, modeling it after industry best practices and own corporate experience.Set up voice of customer (VOC) customer experience dashboards for eCommerce, which included Net Promoter Score (NPS) and error rates.Contracted and onboarded online feedback platform vendor, Qualtrics, and managed session-recording partner, SessionCam.Identified weak points in the sales conversion online journey, including membership signup, shopping, payments.Tools used Session Cam and Google Analytics.Led competitive research in several categories tires, appliances, and electronics.Provided guidelines for improved search experience at BJs.com.Developed strategies for improved channel marketing, based on cost and conversion rates per category.Reason for leaving Family health matter Continued on Next Page.Strategic Marketing Consultant,12 2013-03 2017Cleveland Research Company Cleveland,OH,Conducted research to inform product strategy, CX, and brand health in 800 million business unit.Standardized Voice of Customer (VOC) steps for new product development throughout the organization, an effort yielding 10M in enterprise value.Set up and led customer experience (CX) measurement program globally, based on NPS methodology and leveraging Qualtrics.Led action planning sessions resulting in improved research ROI.Designed collaborative international research program to inform global product development strategy, helping integrate efforts and drive efficiencies.Championed research on new segments including consumers and small businesses.Adapted classic VOC methods for new agile product development frameworks.Assessed brand value in International markets, an effort that outlined path toward rebranding.Identified evolving technology platform trends for risk and fraud products, reducing risk in multimillion-dollar investments.Helped streamline new product pipeline, leading to improved resource allocation.Led research to inform M A, resulting in more balanced decision making and better enterprise value.Tested central U.S.Business model in international markets and helped create a blueprint for market-specific adjustments.Reason for leaving Business reorganization.Consumer Insights Manager,08 2013-12 2013DISNEY PARKS RESORTS City,STATE,ChinaInvestigated consumer travel-planning behavior in Chinese market.Managed International Disney Brands online communities and panels.Identified opportunities for educational programs creating 13 million in yearly revenue.Helped improve travel website through UX research and consumer decision making analysis.Consulted on design of gift shop and dining experiences valued at 180 million per year.Reason for leaving Department reorganization.Consumer Research Consultant,01 2002-07 2013UTILIS RESEARCH CONSULTING City,STATE,Led 130 consumer studies on attitudes, product adoption, advertising impact, and brand awareness for major national brands.Described consumer preferences for companies in several industries, including pharmaceuticals, retail, payments, mobile, and entertainment.Won contracts with major U.S.Brands and brand partners like Hall Partners, Harris Interactive, Ipsos, and McKinsey.Built and promoted business from the ground up.Developed and delivered presentations to audiences of 100 individuals.Reason for leaving Professional growth. EducationMaster of Business Administration (MBA) ,Expected in-University of Florida-Gainesville,FLGPA Status-Doctor of Philosophy (PhD) ,Expected in-Yale University-New Haven,CTGPA Status-Bachelor of Arts (BA) Psychology,Expected in-University of Puerto Rico-San Juan,PRGPA Status- SummaryCUSTOMER INSIGHTS INNOVATION, PRODUCT CUSTOMER EXPERIENCE RESEARCH Insights professional helping organizations identify new customer segments, develop new ideas, test new products, and improve customer experience. Corporate background in marketing, innovation, and product development. Within-industry experience eCommerce, information services, information technology, and retail. HighlightsAnalyticsCustomer InterviewsFocus Group ModerationMeeting FacilitationUXSurvey ResearchSkills SASSPSSRQualtrics VocalizeGoogle AnalyticsSessionCam TealeafMS Access Excel Word PowerPoint PublisherWordPress CPanelTableauSQLStreamline, Managing, SASAdvertising, Marketing, SpanishAgile, Market, SPSSBlueprint, Meeting Facilitation, SQLBranding, MS Access, StrategyChinese, Excel, SurveysCom, PowerPoint, TableauCompetitive research, Publisher, Web designContracts, Word, WebsiteConversion, Modeling, WebsitesCRM, EnterpriseDatabases, New product developmentDecision making, NextDesigning, PageECommerce, PortugueseEducational programs, PresentationsElectronics, Product developmentEnglish, ProfitFocus, ProgrammingFrench, Qualitative researchGoogle Analytics, RecordingUX, ResearchInnovation, RetailInvestments, Sales SkillsAnalyticsCCustomer InterviewsFFocus Group ModerationMMeeting FacilitationUUXSSurvey ResearchSkills SASSSPSSRRQQualtrics VocalizeGGoogle AnalyticsSSessionCam TealeafMMS Access Excel Word PowerPoint PublisherWWordPress CPanelTTableauSSQL,Streamline, advertising, agile, blueprint, branding, Chinese, com, competitive research, contracts, conversion, CRM, databases, decision making, Designing, eCommerce, educational programs, electronics, English, Focus, French, Google Analytics, UX, innovation, investments, managing, marketing, market, Meeting Facilitation, MS Access, Excel, PowerPoint, Publisher, Word, modeling, enterprise, new product development, Next, Page, Portuguese, presentations, product development, profit, Programming, qualitative research, recording, Research, retail, sales, SAS, Spanish, SPSS, SQL, strategy, surveys, Tableau, web design, website, websites  SEP  The Senior Manager, Data Architecture Data Engineering is responsible for translating business strategic goals into future-state data engineering and data science solutions. This includes delivery full life-cycle from execution roadmaps, to implementation, and to production operations. This role drives the creation and maintenance of enterprise data and analytics capabilities, data reference architectures, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Translate business strategic goals into actionable future-state data engineering and data science architectures and solutions.Delivery of full life-cycle Data Solutions from execution roadmaps, to implementation, and to operations. This includes a specific focus on ELT and ETL Data Pipeline solutions from inception to production.Lead end to end solution delivery of enterprise data warehouse, data marts, and data lake with governance.Drive the creation and maintenance of enterprise data and analytics capabilities, data solutions, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Deliver architecture connecting Data Science, Data Engineering, and Data Analytics practices together to deliver impactful data products.Strong partnership with DevOps, DataOps, business partners, engineering teams, and data management.A minimum of ten (10) years of experience in IT with a minimum (6) years in data architecture and data solutions are required.Successful track-record in managing a team of Data Engineers and Data ScientistsSkilled in hybrid cloud data platforms and analytical technologies including Azure andor GCP data infrastructure, Spark, Data Lake, Data Warehouse and Data Marts, BI reporting with PowerBI, Metadata Management, Data Governance, Master Data Management, Data Catalog, and Business Glossary.Ability to document, communicate, implement, and operationalize complex architectures.Experience with ELT and ETL Data Pipeline solutions from inception to production.Proficient in SQL, NoSQL and columnar databases.Experience with SparkPyspark and JSON.Excellent grasp of Computer Science fundamentals - data structures and algorithms.Must have Panda Data Frames knowledge and best practices, execution engines, DAGs (airflow, dagster, luigi, etc), and Kubernetes.Proficient with GitLabFamiliarity with Azure data factory preferred, Google data flow or AWS GlueExperience with Biomedical Informatics, S3Azure blob store, Machine Learning and AI, Unstructured Data, and Data Democratization is preferred.Experience with Agile methodologies, Kanban preferred, and using tools like Jira and Confluence to facilitate the work.Bachelor s degree in computer science or a related discipline required. Master s degree preferred. RECRUITERS NOTES The role will definitely be hands-on and will require excellent communication skills. The hiring manager mentioned the following technologies AImachine learning data warehouses product support Cloud experienceAzure must be open to new technologies. Working with the Product Development Team. Act as the point of contact will create a group that helps the product teams. Create data warehouses for analytics. MUST have excellent communication skills verbal and written. This person will envision strategy and must be able to effectively communicate that strategy to others. The organization has asked me not to advertise the compensation. If you contact me I would be more than willing to share it with you. For over 50 years this non-profit organization has made it their mission to protect patients from unsafe and ineffective medical technologies and practices. More than 5,000 healthcare institutions and systems worldwide including four out of every five U.S. hospitals rely on the services of this organization to guide their operational and strategic decisions. In addition, they serve public and private payers, federal and state agencies, policymakers, ministries of health, associations, and accrediting agencies. Benefit from a healthy work-life balance while staying on the leading edge of technology and thriving in an innovative startup-like culture minus the risk. Sleep well knowing you are helping achieve a world where safe, high-quality healthcare is accessible to everyone. Excellent benefits to include work from home, flex-time and 19 days starting vacation. Its a nice place to work!

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