Professional SummaryManagement specialist dedicated to developing strategies, process improvement, and communications to help businesses reach and engage their target audiences. Persuasive business development professional successful at establishing and maintaining key partnerships with corporate decision makers. Seasoned IT Executive successful at developing product road maps and leading cross-functional software teams from prototype to release. Accustomed to managing multiple projects and priorities in fast-paced environments. Excels at project cost planning and iterative development. Innovative and solutions-focused IT Project Manager with more than 10 years in enterprise project management and network engineering. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Finally I am an IT Executive with broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development. SkillsBusiness process improvementChange managementRequirements gatheringProject cost planningService-oriented architectureRisk mitigation and managementMS ProjectCollaboration toolsResults-orientedPlatform scalability forecastingMitigation plan developmentEffective multi-taskerProduct launchesStrategic planningTeam playerReviewed Business processes worked with different stakeholders in order to improve processes and to integrate into integrated business solutions. Work History11 2013toCurrentSenior Vice President Security and Software as a Service InfrastractureFamily Health Centers Of Southwest Florida Fort Myers,FL,Established criteria for each milestone within the product road map as a means to measure developmental progress within the infrastructure services solutions.Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.Led weekly team planning meetings to develop team strategies and define project goals.Researched clients business issues and goals to offer appropriate solutions.Evaluating all vendor partnerships and negotiating contracts or moving to new vendors to ensure vendor partners are providing services to meet Aldera s service commitments to our clients.08 2005to11 2013Senior Vice President Client Delivery and TechnologyTata Consultancy Services Oakland,CA,Phoenix Health Systems is a national information technology solutions provider offering an integrated set of professional and managed technical services to community hospitals and other healthcare organizations.Through client services and IT outsourcing, Phoenix enables any healthcare organization to achieve its long-term objectives of meeting meaningful use, administrative cost reduction, increased efficiency, improved patient safety and regulatory compliance.Translated business goals, feature concepts and customer needs to create complicated solutions between different hospital departments in order to implement an integrated EMR system.Collaborated with the sales, marketing and support teams to launch new service lines on time and within budget.Assessed the wireless network and created a plan to improve coverage and connectivity, managed an Active Directory upgrade and established a maintenance schedule that upgraded all servers to latest maintenance patches.Designed network to ensure complete redundancy within hospitals environments.Implemented a Clinical Desktop Team which made rounds through the hospital on a 24 hour basis in order to proactively work on all clinical workstations.Spearheaded construction of the Phoenix Health Systems corporate offices in Richardson, Texas.Established Leveraged Services department, and implemented a leveraged service desk.Established and managed Phoenix Health Systems data center and migrated several clients to the new facility.Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.08 2007to05 2011Director of Information TechnologyControl Tec Warren,MI,Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.Developed and evolved the consumer-facing, multi-channel road map for desktop, mobile and mobile web applications.Maintained and monitored the server room, the wireless network and other server infrastructure.Led the design and build out of all technology in a new 7 story trauma hospital.Worked with hospital stakeholders to create new business processes to solve complicated issues when implementing an integrated Electronic Medical Record solution.Led multi-discipline team in order to meet HIPAA certification and Meaningful Use Accreditation07 2001to01 2002Client Executive DirectorAllied Universal Security Thousand Oaks,CA,The Motion Picture and Television Fund is a full medical service organization supporting the medical and assisted living needs for the motion picture and television industry.The Medical Center offers a full complement of sophisticated technology and support services, providing the region with specialists renowned for their work in areas such as cancer, cardiology, emergency medicine, children s medical services including an internationally recognized newborn intensive care unit, and women s health.Developed a strategic solution to consolidate data processing centers while implementing appropriate disaster recovery plans guaranteeing high availability.Presented additional cost savings opportunities within the Information Services environment.Provided oversight of all voice and data network infrastructure activities and all data center operations, improving upon the current level of services provided to clients.Charged with oversight responsibilities for the implementation of processes, policies and procedures related to HIPAA privacy and security regulatory compliance.Managed a project portfolio of over 8M in capital projects including MEDITECH performance upgrade, TeleRadiology, PACS, and CardioCath Voice Telecommunication stabilization and upgrades to support voice over IP and a centralized call center IDX to MEDITECH conversion Kronos time keeping system throughout the hospital and community health clinics, including setting up time stations and card swipe locations.This was a temporary six-month assignment in order to resolve a client relationship issue.However I continued on as the project leader until all the projects had been completed.Most of this was accomplished not on site and while working to support another client.01 1998to09 2005DirectorAFFILIATED COMPUTER SERVICES HEALTHCARE SOLUTIONS City,STATE,ACS HcS provides complete IT solutions to help over 500 healthcare organizations embrace the technological and business changes occurring in the market.These services include Infrastructure management, medical records imaging and document management, application development, Internet ASP development support.Solutions included management and support of operating system, third-party products and service agreements, all hardware, software and operational processes.Experience with hardware from HP, Sun, IBM, Compaq DEC, and software NT, Novell, Solaris, HP-UNIX, IBM-AIX, VMS, OS 400.MEDITECH implementation and network infrastructure upgrade for Affiliated Health Services and Motion Picture and Television Fund.Implemented Lawson financials for the American Medical Association.Facilitated network planning, design, cable plant design and build-out, equipment staging and configuration, site activation, field engineering, security, audits, performance analysis, and reporting.Provided clients with fiscally sound ROI generating technical solutions in order to achieve a higher level of service.Responsible for managing four regional divisions of software and hardware implementations and performing resource scheduling and management as the project leader of ACS internal technical resources between two national data centers with different technical group management, as well as, the client resources needed for testing and validation.Was Project Manager for three Anthem WellPoint Data Center Migrations to ACS Data Centers located in Pittsburgh, PA and Dallas, TX.Completed Projects Enterprise On Demand Implementation - On Demand is WellPoint s Enterprise Billing and Claims data archival system.This system is accessible via the internet so providers can log in and get reprints of EOB s, and Claims as a self-service option.This system also creates CDs that also get sent out to providers.Capacity upgrades for three Mainframe processors.Implementation of a new Enterprise problem reporting and tracking system.Coordinating three concurrent Disaster Recovery tests.07 1995to1998Project ManagerPKS INFORMATION SERVICES City,STATE,PKS is a full service IT Service Organization that specializes in IBM mainframe system outsourcing.Transitioned new customers computing environments to PKS.Managed approximately 50 multi-million dollar migration projects (moving data centers from client sites to the PKS centralized data center in Omaha, NE).06 1990to07 1995MVS Systems ProgrammerWASHOE MEDICAL CENTER City,STATE,Responsible for MVS maintenance upgrades and the migration of new customers.Lead System Programmer on four migrations and five MVS system upgrades.Ensured capacity and tuning requirements were met, all software licenses were in order, and performed all duties as required to complete these projects.02 1980to06 1990Manager Information SystemsAMERICAN GENERAL INSURANCE COMPANY City,STATE,A full service insurance and financial services company Provided development specifications and managed the acceptance testing of the point-of-sale loan origination system.Managed purchased service relationships.Established and managed facility services (office wiring, telephone service, LAN administration, building security).Established a hot spare program for the Financial Services Officers to ensure minimum system outages. EducationExpected inDid not recieve degreetotoAssociate of Science Information Technology ManagmentUNIVERSITY OF HOUSTON,Houston,TXGPA GPA 3.8Information Systems Management GPA 3.8 Society for Healthcare Strategy and Market Development Strategic Communications Committee, Texas Hospital AssociationContinuing education in Information Management and Security SkillsACF2, Active Directory, administrative, AIX, IBM-AIX, application development, ASP, backup, Billing, CA-1, CA-11, CA-7, cable, call center, capacity planning, Citrix, closing, community hospitals, Compaq, CA, hardware, contracts, Conversion, cost reduction, client, clients, data processing, Data Warehouse, DEC, product development, Disaster Recovery, document management, financials, Financial, GroupWise, Help Desk, HP, IBM, IBM mainframe, MVS, imaging, information technology, insurance, ISPF, JES2, Kronos, LANs, LAN administration, Lawson, leadership, Director, Mainframe, managing, Market Development, market, MEDITECH, Exchange, Microsoft Exchange, office, window, NT, migration, modeling, MVS ESA 4.2, MVS ESA 5.1, MVS XA 2.2, negotiating, Enterprise, Network Engineer, network design, network security, network, networks, Novell, OMEGAMON, operating system, DBA, OS 390, OS 400, PACS, performance analysis, policies, processes, processors, Programmer, Project leader, Project Management, quality, RACF, reporting, safety, scheduling, servers, SLA, SMP E, Solaris, sound, Strategy, Strategic, Sun, SYNCSORT, Telecommunication, telephone, Television, TSO, HP-UNIX, upgrades, upgrading, upgrade, validation, VMS, voice and data, voice over IP, VTAM, wiring, Year 2000  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.

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