SummaryTo participate as a team member in a dynamic work environment focused on promoting business growth and building University popularity by providing superior value and service. Effective as a team member and as an individual. Experienced customer service representative Experience with Oracle PeopleSoft SIS with excellent communication skills Highly proficient in Slate CRM systems Enthusiastic, resourceful and enjoy challenges Passionate about prospective student access Capable of effectively communicating at to opportunity various levels with individuals and groups Core QualificationsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Professional Experience08 2014toCurrentData ProcessorAltus Group Limited Dallas,TX,Process and verify prospective student application materials.Ensure data integrity for accurate dissemination among all offices of enrollment services.Manage email marketing campaigns for various high school level search name purchases.Advise applicants on various requirements, deadlines, and application status to drive application completion.06 2013to08 2013Executive AssistantAmerican Well Cleveland,OH,Prepared papers reports for consideration and presentation by head Chartered Accountant.Responsible for all aspects of the day to day running of the filing, copying, and report writing.Maintained expense reports of personal projects for head C.A.02 2011to05 2014Admissions AssistantMiddlebury College Middlebury,VT,Greet visitors, conduct tours as needed, provide basic information regarding the University.Interact with a large number of staff, students (pre-college), faculty, and parents.Promote a positive work atmosphere by behaving and communicating in a manner that supports students, staff, parents, and general public.Maintain confidentiality of student records.10 2010to04 2014Assistant Cross-Country CoachPlatte Canyon District Bailey,CO,Communicate goals and expectations to team members.Lead team practices during scheduled summer weekdays.Promote a constructive and safe learning environment to allow runners of all levels to advance both as athletes as well as mindful students. Education and TrainingExpected in2014totoBachelor of Arts Liberal Arts Environmental StudiesSoka University of America-Aliso Viejo,CaliforniaGPA Dean s List MemberLiberal Arts Environmental Studies Dean s List MemberExpected in2012totoIntensive Language Program La Universidad de San Francisco de Quito Cumbaya-Quito,GPA SkillsAccountant, basic, C, copying, email, expense reports, filing, marketing, materials, report writing  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams

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