Professional SummaryDedicated with background in Customer Service, Research and Administrative and Clerical representative with motivation to maintain customer satisfaction and contribute to company success. Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. SkillsExcellent communication skillsResults-orientedSelf-directedStrong interpersonal skills30WPM typing speedAccurate and detailedExcellent planner and coordinatorAdvanced MS Office Suite knowledgeResourcefulDedicated team playerPleasant demeanorExtensive vocabularyProofreadingEmployee training and developmentReport analysis Work History08 2014to11 2014Solutions Engineer Coordinator ContractorMidland Care Connection Valley Falls,KS,The ability to maintain network, hardware servers and operating systems Suggesting suitable solutions for the network.Responsibilities Administrating servers such as WINDOWS, Microsoft (all Programs), Cisco, SalesForce, Remedy, ESOMS and SharePoint.Do other assignment, as requested.Experience in providing Training to Technical support Solutions Engineers Account Executives.Identify research, evaluate, recommend and develop new technology.Evaluates Emerging network technologies and make recommendations on their viability.Provide project management and develop project charters Provide network consulting services on assessment and implementation for Enterprise customers based on requirements and technologies fit Computerized and written presentation Work with Sale director and account manager to develop business and technical Analysis and provide product support Head responsibility for technical validity along with interoperability of solution.Coordinate issues resolution activities with varied organizations.Review entire problem logs and identify recurring problems.Record projects status along with open issues every week.Ensure to follow up on problems and process independently related to solutions engineering.Assist team to design, plan and implement secure network solution.Participate in seminars, trade shows and oversee internal demonstration facilities etc.Develop and present customer presentations at every enterprise customer s organization level.01 2014to08 2014Tier 2 Tech SupportPrice Chopper Cicero,NY,Provide IT support service over phone, email, remote assistance and chat.Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Developed all process controls and metrics for daily management of the Call Center.03 2013to2014CompanionFarm Credit Services Of America, Pca Flca Omaha,NE,Provide companionship to client.Prepare and serve meals and or snacks.Engaged in Conversation and daily reading Provide grooming and dressing guidance.Provide light housekeeping.Provide laundry and linen service to include washing, ironing and folding clothes.Provide shopping service to client to include grocery and clothes shopping.Provide incidental transportation for client who included but not limited to visits to doctor appointments, friends, family members, or stores.Provide assistance and planning of client s recreational activities and events.Reminded client of medications and assisted in dosage.Record and report changes in the client s physical condition, behavior or appearance to supervisor or Case Coordinator.Document services delivered in accordance with family s Care policies and Procedures.11 2012to02 2013Assistant ManagerComoto Phoenix,AZ,Trains store staff by reviewing and revising orientation to products and sales training materials delivering training sessions reviewing staff job results and learning needs with retail store manager developing and implementing new product training.Evaluates competition by visiting competing stores gathering information such as style, quality, and prices of competitive merchandise.Purchases inventory by researching emerging products anticipating buyer interest negotiating volume price breaks placing and expediting orders verifying receipt.Attracts customers by originating display ideas following display suggestions or schedules constructing or assembling prefabricated display properties producing merchandise displays in windows and showcases, and on sales floor.Promotes sales by demonstrating merchandise and products to customers.Helps customers by providing information answering questions obtaining merchandise requested completing payment transactions preparing merchandise for delivery.Prepares sales and customer relations reports by analyzing and categorizing sales information identifying and investigating customer complaints and service suggestions.Maintains a safe and clean store environment by developing and publishing evacuation routes determining and documenting locations of potentially dangerous materials and chemicals.Maintains inventory by checking merchandise to determine inventory levels anticipating customer demand.Prepares reports by collecting, analyzing, and summarizing information.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices participating in professional societies.Contributes to team effort by accomplishing related results as needed.07 2011to2012Customer Service SpecialistTiffany And Company City,STATE,Develop and maintain close professional relations with branch and potential customers to attain team sales goals.Provide exceptional quality of customer service.Resolve complex service problems or refer apt associate to guarantee client satisfaction plus retention.Provide proactive sales tasks of basic products to refer more complex requests to sales and service associate with detailed expertise.Ensure to process transactions suitably and efficiently to develop customer confidence plus trust on basis of established procedures and policies.Develop and evaluate weekly and monthly sales reports.Prepare summary of sales performance against established objectives.Perform as liaison with sales and service staff to identify support needs.Convey effectual sales practices, develop sales call kits and report sales initiatives.Lead and direct company responsibilities for region like complaints, correspondence, advertising and seminars etc.Coordinate with marketing representatives to assist sales campaigns with client lists, marketing materials, market data and campaign information.Assist company standards to meet established goals, objectives and selling skills.Explain selling behaviors steady with sales guidelines.Assist positive work atmosphere with management as well as co-workers throughout organization.Ensure to embrace personal education, training and development.08 2010to04 2011CashierStop-N-Shop City,STATE,Answer customers questions, and provide information on procedures or policies.Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.Compute and record totals of transactions.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Greet customers entering establishments.Issue receipts, refunds, credits, or change due to customers.Issue trading stamps, and redeem food stamps and coupons.Maintain clean and orderly checkout areas.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Offer customers carry-out service at the completion of transactions.Process merchandise returns and exchanges.Receive payment by cash, check, credit cards, vouchers, or automatic debits.Request information or assistance using paging systems.Resolve customer complaints.Sort, count, and wrap currency and coins.Weigh items sold by weight in order to determine prices.Accept reservations or requests for take-out orders.Calculate total payments received during a time period, and reconcile this with total sales.Cash checks for customers.Compile and maintain non-monetary reports and records.Keep periodic balance sheets of amounts and numbers of transactions.Post charges against guests or patients accounts.Sell tickets and other items to customers.Stock shelves, and mark prices on shelves and items.Pay company bills by cash, vouchers, or checks.01 2010to08 2010Sales and Technical SpecialistFrontier Communications City,STATE,Develop and maintain close professional relations with branch and potential customers to attain team sales goals.Provide exceptional quality of customer service.Resolve complex service problems or refer apt associate to guarantee client satisfaction plus retention.Provide proactive sales tasks of basic products to refer more complex requests to sales and service associate with detailed expertise.Provide IT support service over phone, email, remote assistance and chat.Area of support include2006to04 2008Receptionist Front End Salon ManagerSalon Vienna City,STATE,Retrieves messages from voice mail and forwards to appropriate personnel.Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Answers questions about organization and provides callers with address, directions, and other information.Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.Monitors visitor access and issues passes when required.Updates appointment calendars.Receives, sorts, and routes mail maintains and routes publications.Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.Takes payments for services and products Summary Operates multi-line telephone system to answer incoming calls directs callers to appropriate Personnel by performing the following duties completes a variety of administrative duties.Prepares travel vouchers.Orders, receives, and maintains office supplies.Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.Performs other clerical duties such as filing, photocopying, and collating. EducationExpected in2009totoHigh School Diploma Pine Ridge,Deltona, 32738,FLGPA Member ofHealthClub3.0GPAMinor in SpanishCoursework in Business Administration, Communications and Accounting SkillsClerical Administration Sales Cash Handling Product Knowledge Tech Support Sales Telecommunications Collections Typing MS Excel MS Word PowerPoint Internet Data Entry Team Lead Billing Scheduling Filling Appointment setting Administrative Clerical Receptionist CPR First Aid Communications Marketing ACSR GUI IRIS Manager SalesForce Remedy Neustar  SEP  Were ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, weve been helping our clients develop products that are changing the world, whether thats by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers. ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88 of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing. When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the worlds most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance a 401(k) plan with employer matching paid time off (PTO) paid parental leave and mentorship to help you take your career to the next level. You dont have to take our word for it that we are a great place to workwe were named on the 2023 Top Workplaces list thanks to feedback from our proud employees. Job Description Experience in DFMEAFMEA reviewsExperience in WCCA updates and reviewsDV testingHW V V, and possible hardware updates

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