SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. SkillsPerformance driven.10 years combined experience in customer service, patient services, entry processing, and scheduling.Microsoft Office - Excel (intermediate to advanced), Word (intermediate), Outlook (advanced),PowerPoint (intermediate).Typing at a speed of 100 wmp, 10 key. Experience03 2016toPresentData Entry SpecialistElara Caring Harker Heights,TX,Compile, sort and verify the accuracy of data before it is entered.Compare data with source documents, or re-enter data in verification format to detect errors.Store completed documents in appropriate locations.Locate and correct data entry errors, or report them to supervisors.Ensures that all invoices are completely entered in a timely and accurate manner.On assigned days, all mail is broken down, sorted in an accurate, efficient and timely manner.Ensures that on assigned days, mail is scanned in an accurate, efficient and timely manner.11 2015to02 2016Administrative AssistantQualtek Pittsburgh,PA,Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.Set up and maintain paper and electronic filing systems for records, correspondence, and other material.Open, read, route, and distribute incoming mail or other materials and answer routine letters.Complete forms in accordance with company procedures.Make copies of correspondence or other printed material.Compose, type, and distribute meeting notes, routine correspondence, and reports.Maintain scheduling and event calendars.Schedule and confirm appointments for clients, customers, or supervisors.Order and dispense supplies.Provide services to customers, such as order placement or account information.Coordinate conferences and meetings.Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.08 2015to02 2016Scheduler Customer Service RepresentativeEastern Metal Supply Winston,FL,Obtain customers names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Prepare invoices, shipping documents, and contracts.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Receive and respond to customer complaints.Check inventory records to determine availability of requested merchandise.Compute total charges for merchandise or services and shipping charges.Schedule appointments for customers needing repairs on their existing appliances.04 2015to08 2015ReceptionistLaz Parking Westminster,CO,Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Transmit information or documents to customers, using computer, mail, or facsimile machine.Hear and resolve complaints from customers or the public.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Receive payment and record receipts for services.Schedule appointments and maintain and update appointment calendars.Keep a current record of staff members whereabouts and availability.Provide support for sales team in managing operation work flow.Demonstrate proficiency in telephone, e-mail, fax, and front desk reception within a high volume environment.Schedule appointments for appliances being delivered.05 2014to04 2015Customer Service Representative CashierSTOP-N-GO City,STATE,Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Greet customers entering establishments.Answer customers questions, and provide information on procedures or policies.Sell tickets and other items to customers.Process merchandise returns and exchanges.Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.Stock shelves, and mark prices on shelves and items.Request information or assistance using paging systems.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculate total payments received during a time period, and reconcile this with total sales.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Supervise others and provide on-the-job training.Keep periodic balance sheets of amounts and numbers of transactions.04 2013to12 2013Puller ProcessorCTI PAPER City,STATE,Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.Update daily logs for tracking file movements.Obtain customers names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Check inventory records to determine availability of requested merchandise.Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.File copies of orders received, or post orders on records.Verify customer and order information for correctness, checking it against previously obtained information as necessary.Prepare invoices, shipping documents, and contracts.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Compute total charges for merchandise or services and shipping charges.03 2005to01 2010Patient Services Assistant Travel CoordinatorWILLIAM S. MIDDLETON VETERANS MEMORIAL HOSPITAL City,STATE,Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Interview patients or their representatives to identify problems relating to care.Maintain knowledge of community services and resources available to patients.Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Explain policies, procedures, or services to patients using medical or administrative knowledge.Answer applicants questions about benefits and claim procedures.Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.Utilize knowledge and skills of medical terminology for emergency department check ins, admitting, dictation, records, and eligibility.Coordinate admission processes and prepare agreement packets. Education and TrainingExpected inJun 1999totoHigh School Diploma MADISON EAST HIGH SCHOOL,MADISON,WIGPA Expected inJuntotoBachelor of Arts Business AdministrationASHFORD UNIVERSITY FORBES SCHOOL OF BUSINESS,SAN DIEGO,CAGPA Business Administration Skills10 key, administrative, Schedule appointments, balance sheets, benefits, billing, calculators, cash registers, catalog, conferences, contracts, Make copies, credit, clients, customer service, data entry, database management, dictation, electronic mail, e-mail, facsimile machine, fax machines, fax, filing, financial, forms, inventory, Prepare invoices, Issue receipts, letters, notes, managing, mark, materials, medical terminology, meetings, Excel, mail, money, Microsoft Office, Outlook, PowerPoint, Word, office equipment, direct patient, personnel, phone systems, copiers, policies, processes, Read, reception, repairs, reporting, sales, scanners, scheduling, shipping, spreadsheet, take messages, telephone, telephones, Typing, type, word processing  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams

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