SummaryDesktop and Server Support Application Server Technician Offer my Windows Server 2012 2008 R2 2003, Windows XP 7 8, Mac OS X, Linux Application Server, Microsoft Office 2010 and Office Mac 2011, Active Directory and Network LAN WAN (switches and routers) experience. Desktop and server hardware and software technical support experience. Strong analytical, troubleshooting, communication and customer service skills. Skilled Windows System Administrator offering 10 years of experience building and maintaining multi-platform technology services with a solid understanding of current Windows, Mac and UNIX application systems. HighlightsSystems Windows XP 7 8 Desktop Max OS X (10.8, 10.9, 10.10) iO7 8 (mobile and tablet)Windows 2003 2008 Server Android (mobile) Red Hat Enterprise LinuxUnix (web applications) LAN WANMobile Phone iPhone iPad (Apple) Blackberry AndroidApplications Microsoft Office 2007 2010 Office Mac (2010) Final Cut 7 and 10Microsoft Office 365 Pages (OS X) Numbers (OS X)Adobe Creative Suite (cloud) Adobe Acrobat X XI Adobe Lighthouse 4 5Parallels WebExUtilities Symantec Antivirus Voltage Email Encryption Barracuda Backup CloudPGP Desktop Server Symantec GhostServer Applications Active Directory PowerShell Scripting WINS DFSDHCP File Print Services LDAP Group Policy (GP)Exchange 2010 NTFS security Hyper-V DNS ExperienceData Support Services Engineer,07 2013-09 2013Montefiore Medical Center (formally SVTN-CMHC), Health Care Services City,STATE,Managed the day-to-day IT operations for the Montefiore Medical Center.Assisted in the migration of technology services from Yeshiva University s servers to Montefiore s servers including computers, user logins, data files, printer settings, software applications and email archives.Provided QA testing in the migration of the center s Electronic Health Record (Mindlinc) and Billing (IMA) system.Trained all staff in the use of Montefiore s technical services including clerical registration, billing, electronic health record, and email printing data file usage.Technical System Support Engineer,07 2003-07 2013Yeshiva University, Health Care Services Soundview Throgs Neck Community Health Center SVTN-CMHC City,STATE,Desktops, Mobile Phones, Printers and Application Servers) Provided all levels of end-user desktop, server, mobile phone tablet and printer technical support for 2 healthcare center locations in the Bronx.Backend technical support for all server and network services.Responsible for managing 15 application servers including 4 domain controllers.Deployed and maintained a Windows 2008R2 and 2003 Active Directory environment.Managed all aspects of server and application security (using Active Directory, LDAP and Linux).Planned and implemented the physical deployment and migration of Windows 7 desktops from Windows XP.Consulted daily with the executive, clinical and administrative staff concerning the overall quality and possible improvement of technology systems for the medical center.Trained all staff in the use of SVTN Yeshiva University s technical services, including clerical registration, billing, electronic health record, and email printing data file usage.Provided QA support and testing of our internal and external billing system (IMA).Work closely with outside vendors to design and maintain the EHR, Billing and Backup applications.Implemented and maintained the center s data backup system (using Barracuda Cloud Backup).Identified, designed, and implemented the requirements for the center s disaster recovery system.Responsible for managing and maintaining the center s audio video conference room system. EducationGraduate Certificate Digital Media and Project Management,Expected in-The New School-New York,NYGPA Status-BBA Computer Information Systems,Expected in-Baruch College, City University of New York-New York,NYGPA Status- SkillsActive Directory, administrative, Adobe, Adobe Acrobat, Antivirus, Apple, audio, Backup, Billing, billing system, clerical, Encryption, Desktops, DHCP, disaster recovery, DNS, Email, Ghost, LAN, LDAP, Linux, Mac, managing, Max, Exchange, Microsoft Office, Office, Windows 7, Windows, Windows XP, migration, Enterprise, network, OS, printer, Printers, quality, QA, Red Hat, Servers, Scripting, Symantec, technical support, Phones, Phone, Unix, Utilities, video, WAN, web applications  SEP  Experienced in Salesforce Industries Communications cloud.Certification a plus 10 years in SFDC 5 years of experience in Telecom domain solutioning for Quoteto Cash Architect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs. Solution design of custom solutions on the Vlocity platform Strong understanding of Salesforces capabilities and limitationsand can clearly communicate those to customers. Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business on Guide the onsite-offshore development team in translating thesolution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com projectlifecycle Experience reviewing and documenting code Knowledge on Source Control amp deployments to higher environments

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