Professional SummaryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill HighlightsStrong organizational skillsActive listening skillsEnergetic work attitudeOpening closing procedureCustomer service expertOrganizational SkillsMicrosoft Office SuiteActive listening skillsCourteous demeanorTime ManagementMulti-Task Management Work Experience03 2012toCurrentHardware , Plumbing , and Electrical AssociateConcentra Spokane Valley,WA,Cross-trained and provided back-up for other sales associates when needed.Meet incoming customers and provided immediate assistance.Retrieved alternate items and sizes on request.Listened to customer needs and preferences to provide accurate advice.Trained all new sales employees on effective techniques.Increased purchase totals by recommending additional items.Worked flexible schedule to accommodate changing customer levels.Solicited referrals from satisfied clients.Answered incoming telephone calls with professional and knowledgeable responses.Provided expert product and service information.Maintained up-to-date knowledge of customer buying habits.06 2003to06 2015Cash Application RepresentativeRoberts Home Medical City,STATE,General Knowledge of medical billing and collection practices with superior understanding of culture and value.Extensive understanding of the Health Insurance Portability and Accountability Act (HIPPA).Works effectively with customers and insurance representatives to process key transactions.Reconcile batches for payment electronically posted and also post adjustments daily.Analyzes areas of concern, cash posting issues and backlogs.I have more than10 years of experience in sales,Knowledge of medical billing, customer relations, creating and posting batches, and product line.Eliminated outdated records by sending the records to be scanned.05 1997to08 2003Customer Service Fill Room OperatorRoberts Oxygen Company City,STATE,Provided safe,efficient, and correct filling of all cylinder and cryogenic vessels.Filled medical and commercial grade gas in accordance with FDA guidelines, Performed pre-fill inspections on all cylinders before filling.Used forklift, power jack, and handcarts to transport full cryogenic cylinders to full tank area.Operated all cylinder and cryogenic vessel filling equipment applicable to gas product produced.As a Inside Sales Customer Service Representative I processed daily sales transactions,reconciled end of day,end of month cash receipts also created and maintained sales reports.Implemented a consultative selling approach on all inbound calls.Responded to all customer inquiries in a timely manner. Education and TrainingExpected intotoHigh School Diploma General StudiesDuval High School,Lanham,MDGPA General StudiesExpected intoto General StudiesPGCC,Largo,MDGPA Security Management SkillsAccounts Payable, ,cash receipts, Strong communication skills, customer relations, Customer Service, finance, General ledger accounting, Inside Sales, Insurance, medical billing, Microsoft Office, problem solving, product and service information, sales reports, Self-starter, Spreadsheet, time management.  SEP  Note By applying to this position you will have an opportunity to share your preferred working location from the following New York, NY, USA Cambridge, MA, USA.Minimum qualifications Bachelors degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting. 2 years of experience with full stack development, across back-end such as Java, Python, GO, andor C codebases, and front-end experience including JavaScript andor TypeScript, HTML, CSS or equivalent. Preferred qualifications Master s degree or PhD in Computer Science or related technical field. 2 years of experience with performance, large scale systems data analysis, visualization tools, andor debugging. Experience developing accessible technologies. Proficiency in code and system health, diagnosis and resolution, and software test engineering. About The Job Google s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is 133,000- 194,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on productprogram updates and user feedback. Triage product or system issues and debugtrackresolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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