Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics EducationUniversity of Winnipeg,Expected in2017 Diploma Network Security-GPA Punjab Technical University,Expected in2015 Bachelor of Technology -GPA Work HistoryChicago Lighthouse-Data Analyst and Fraud Coordinator,,04 2019-12 2022Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepated weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Hudson Heritage Federal Credit Union-Customer Care Team Lead,,04 2018-03 2019Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Five Star Quality Care, Inc.-Collector,,11 2017-11 2018Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.7-eleven-Sales Associate,,04 2017-04 2018Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Hello,Greetings from DevCare SolutionsI got an Opening with our direct client in Michigan Need Only Local to Michigan Candidate 100 placement Position Job title Business AnalystLocation Lansing, MIDuration 1 YearsInterview mode Ms. Teams Responsibilities Minimum of 12 years of general BA experience Minimum of 7 years conducting business process review and requirements elicitation and documentation Minimum of 5 years facilitating executive and diverse groups to topic consensus on complex and competing perspectives Minimum of 5 years providing strategic analysis and support to program, division and agency equivalent initiatives Minimum of 3 years with Agile Scrum, use of JIRA, user story developmentvalidation, sprint planning and backlog grooming Minimum of 2 years with contract compliance and contract change notices, specific to requirements specifications Minimum of 2 years practicing LEAN principals and supporting LPI initiatives Minimum of 1 year working with programs governed by state andor federal regulations Thanks Regards, Monisha Gunasekaran IT Technical Recruiter 470 523 - 8108 (Direct) monishag devcare.com

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