Harmonised service of social value
Assignments

Number
Name
Description
116000
Hotline for missing children
The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation.
116006
Helpline for victims of crime
The service enables victims of crime to get emotional support in such circumstances, to be informed about their rights and about ways to claim their rights, and to be referred to the relevant organisations.
116111
Child helplines
The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation.
116117
Non-emergency medical on-call service
The service directs callers to the medical assistance appropriate to their needs, which are urgent but non-life-threatening, especially, but not exclusively, outside normal office hours, over the weekend and on public holidays.
116123
Emotional support helplines
The service enables the caller to benefit from a genuine human relationship based on non-judgmental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide.

Question: What kind of telephone services, and through which numbers, can I find help for children or emotional support?
Answer: The first telephone numbers to be allocated are 116000 (missing children helplines), 116111 (child help lines), and 116123 (emotional support helplines).