Welcome to E2E Appliances documentation E2E Networks documentation Skip to content E2E Cloud Docs E2E Networks TIR Toggle navigation menu Login Sign Up E2E Networks documentation K Docs E2E Networks TIR Myaccount Getting Started with Myaccount SignUp Process for Indian Customers Customer validation Process for Indian Customers SignUp Process for International Customers Customer Validation Process for International Process Customer Validation Process for Contact Persons Domestic Customer Validation Process FAQs International Customer Validation Process FAQs Sign In Process Release Notes Compute Nodes Virtual Compute Nodes Monitoring 1Click Deployment Active Directory GPU GPU Cloud EQS Introduction How to Create EQS Actions Add Queue under tab Actions for queue service Using SDK Appliance Load Balancer Appliance Auto Scaling Introduction Concepts Define Scale Groups FaaS Function as a Service FaaS How to Create Functions Functions Information Network CDN VPC How to reserve an IP address Reserve IP Pool DNS Custom Reverse DNS Firewall Security Group Tag Security Firewall Bitninja Best Practices SSH Key Management Audit Logs Password Policy 2Factor Authentication Others License Management User Management Purchase SSL CertbotPlugin Apply or Redeem Coupon Code Account Statement Cloud Platform Support Introduction Platform Support Policy FAQ E2Es MyAccount FAQs Code of Conduct of Directors and Senior Management CSR Policy Whistle blower policy Jitsi Meet Mod Evasive Multisite using cPanel Softaculous Copying data from Linux to Windows using WinSCP Migrate MySQL Database Between DBaaS Manage MySQL Abuse Abuse Logs Abuse Attacks Spam Mails Phishing Complaint Copyright Complaint Billing Payment Payment Method EMandate Redeem Coupon Customer Details Updation Setup AutoDebit feature TDS Deduction process Declaration us 206AB Minimum Billing Provisioning and Deprovisioning Process View Invoice and Payment Prepaid Billing Set up Infra Credits Balance Alert Whatsapp notification for Payment reminder Restore Service on a Suspended Account for NonPayment Database Database Database PostgreSQL Parameter Group How to create Parameter Group MongoDB mariaDB Storage Storage Block Storage Object Storage CDP Backup Scalable File System Kubernetes Kubernetes Service Kubernetes Kubernetes Marketplace Monitoring Stack Cert Manager Nginx Ingress Controller Troubleshooting Argo CD Declarative GitOps CD for Kubernetes Deploy to Kubernetes using Argo CD and GitOps Jenkins CI Tool Setup Jenkins On Kubernetes Cluster Ansible CD Tool Istio Service Connecting to Dbaas FAQS Container Registery Container Registry Simplifying Pull Operations with UserFriendly Interface API Developers Guide API SDK E2E CLI Tool Introduction Terraform Terraform Getting Started e2enode Resource Node Plans e2eimage Resource AIML TIR AI Release Notes TIR AI Platform Introduction Getting Started Howto Guides Projects Notebooks Committed Notebook GPU H100 Plans Datasets Model Repository Model Endpoints Pipeline Run Scheduled Run Fine Tuning Models Model Playground Samples and Tutorials API Tokens SSH Key Container Team Features Settings Analytics Billing AIML Tutorials Finetune LLMA with Multiple GPUs Deploy Inference for LLMA 2 Deploy Inference for Codellama Deploy Inference for Stable Diffusion v21 Finetune Stable Diffusion model on TIR Deploy Inference for MPT7BCHAT Custom Containers in TIR Fine Tuning Bloom Natural Language Queries to SQL wth Code Llama E2E Networks documentation Welcome to E2E Appliances documentation Welcome to E2E Appliances documentation Load Balancer Appliance Introduction How to Launch a Load Balancer Appliance How to Configure Application Load Balancer Select your Load Balancer Plan Type Details Target Mapping Peak Performance Features Summary Deploy Load Balancer Application Load Balancer Info Backend Mapping ACL Monitoring Alerts Stats Prometheus Stats Action Logs Billing Logs Actions Stopping your Load Balancer Upgrade your Load Balancer Delete FAQs What protocols are supported by Load Balancer Appliance Which backend operating systems do a Load Balancer support Do Load Balancer support SSL termination Can I upgrade or downgrade my Load Balancer plan Does Load Balancer SupportsHTTP2 Is there any limit on the number of backend Servers Is IPv6 supported on Load Balancer Appliance Products TIR AI Platform GPU Dedicated Compute CPU Intensive Cloud High Memory Cloud Linux Smart Dedicated cPanel Linux Cloud Windows Cloud Windows SQL Cloud Plesk Windows Cloud GPU Smart Dedicated Load Balancer Company About Us Meet the Team Become a Partner E2E in Media Testimonials Investors Careers Contact Us Contact Sales Escalation Matrix Service Level Agreement Terms of Service Privacy Policy Refund Policy Policy FAQ Resources Blog Events Service Health Status Help White Papers Ecosystem Enablers Customers Certifications Countries Served FAQs E2E Networks Limited E2E Networks Limited is a NSE Listed AIFirst Hyperscale Cloud Computing Platform CIN Number L72900DL2009PLC341980 Copyright 2023 E2E Networks Limited


Terms Of Service Claim your spot on the waitlist for the NVIDIA H100 GPUs Join WaitlistE2E CloudProductsPricingPartnersEventsCareersCompanyInvestorContact UsBlogLoginLoginSign UpTerms Of ServiceE2E Networks Limited E2E we us provides cloud platform and configuration services including but not limited to smart dedicated servers graphics processing units object storage content delivery network service and continuous data protection backup services Services Except as otherwise indicated customers using the Services shall be referred to as you or yourWe provide these Services subject to the terms of this document Terms Your use of the Services or your registration with us constitutes your agreement to these Terms If you purchase our Services through a separate written agreementmaster services agreement these Terms shall be deemed to be incorporated into that agreement whether it is specifically called out or not When you access or use our Website andor the Services these Terms shall apply and shall be legally binding on you and to your access and use of the same even if not accepted by you separatelyThese Terms constitute a binding legal contract required to use our Website and Services As such you may only use our Website and Services if you agree to be bound by these Terms We may modify these Terms at any time by posting a revised version of the same at httpswwwe2enetworkscompoliciestermsofservice on our website Website and the amended version of these Terms shall become automatically binding on you if you continue to avail of the Services The amended terms will be applicable even if not accepted by you separately If you do not wish to be bound by the updated Terms we request you to stop accessing the Website and the Services and to reach out to us to deactivate your Customer Account You shall have the responsibility to review these Terms on a regular basis1 DefinitionsIn these Terms except where the context otherwise requires the following words and expressions shall have the following meanings11 Affiliates means in relation to any Person any entity which Controls or is directly or indirectly Controlled by or under common Control with such Person12 Applicable Laws shall mean and include any i rule of law statute byelaw ruling or regulation having the force of law or ii any code of practice rules consent license requirement permit or order having the force of law or pursuant to which a Person is subject to a legally enforceable obligation or requirement or iii any notification circular or guidelines issued by a regulatory authority and or iv any determination by or interpretation of any of the foregoing by any judicial authority whether in effect as of the date of these Terms or thereafter and in each case as may be amended v all the regulations notification circulars guidelines directives and all other statutory requirements issued by the statutory or Government Authority as may be applicable13 Charges shall mean unless the Services are being availed by you through free trial facility the amount payable by you for the Services either through selfservice portal available to you via your Customer Account accessible at the link httpsmyaccounte2enetworkscom or provisioned manually by our provisioning team for you and shall be computed on the basis of timebased rate eg per hour or per month etc or usagebased rate eg per GB per month applied on peak usage of the calendar month as may be applicable for the particular serviceFurther in case Minimum Billing Amount is applicable for a particular service the Charges payable by you shall be subject to the applicable Minimum Billing Amount for each calendar month such service is used14 Claims shall mean all actions suits proceedings or arbitrations pending or threatened at law in equity or before any Government Authority as defined below or competent tribunal or court15 Confidential Information means and includes the Intellectual Property and any and all business our technical and financial information or of any of our affiliates that is related to any of the arrangements contemplated in these Terms or any other agreement in which these Terms is incorporated by reference or otherwise disclosed by us to you It shall include any information which relates to our financial andor business operations including but not limited to specifications models merchant listsinformation samples reports forecasts current or historical data computer programs or documentation and all other technical financial or business data information related to its internal management customers products services anticipated productsservices processes financial condition employees merchants marketing strategies experimental work trade secrets business plans business proposals customer contract terms and conditions compensationcommission service and other valuable confidential information and materials that are customarily treated as confidential or proprietary whether or not specifically identified as confidential or proprietary16 Controlling Controlled by or Control with respect to any Person shall mean a the possession directly or indirectly of the power to direct or cause the direction of the management and policies of such Person whether through the ownership of voting share by agreement or otherwise or the power to elect more than half of the directors partners or other individuals exercising similar authority with respect to such Person and b the possession directly or indirectly of a voting interest of more than 50 Fifty Percent17 Customer Data means all data including all text sound software image or video files and all derivatives of such data that are created by or originated with you or your End Users You andor your End Users retain ownership of all and any such Customer Data The right granted to us to access and use such Customer Data is limited to the sole purpose of providing the Services or for compliance of legal obligations and shall not be understood as granting us any ownership rights thereto or any right to use or transfer except as specifically provided herein18 Deprovisioning of Services in relation to the Services shall mean termination of the Services being provided to you release and reallocation of all resources allocated to the Customer and deletion of Customer Data stored on our servers19 End User means any individual or entity that directly or indirectly through another user accesses or uses the Services under the Customer Account The term End User does not include individuals or entities when they are accessing or using the Services or any E2E services under their own E2E account rather than under the Customer Account110 Force Majeure Event includes but is not limited to significant failure of a part of the power grid significant failure of the internet systemic electrical telecommunications or other utility failures natural disaster war riot insurrection embargoes epidemic outbreak of infectious diseases which has an impact of frustrating the performance of the affected partys obligations under these Terms pandemic fire strikes or other organised labour action terrorist activity acts of Government Authority acts of God or other events of a magnitude or type for which precautions are not generally taken in the industry and actsreasons which are beyond the control of any party or any other cause which cannot be predicted by men of ordinary prudence111 Government Authority ies shall meana a government whether foreign federal state territorial or local which has jurisdiction over E2Eb a department office or minister of a government acting in that capacity orc a commission agency board or other governmental semigovernmental judicial quasijudicial administrative monetary or fiscal authority body or tribunal112 Infra Credit Prepaid Customer shall mean a customer who gets infra credits which can be used for availing various services being provided by us113 Inherent Business Risk means those risks that are in the ordinary course associated with the provision of cloud services including but not limited to loss of data due to attack on our servers by Malware malfunction of our servers and other equipment under our control malfunction of our software or supporting ThirdParty Software114 Inactive Customer shall mean a customer who at any point of time has not consumed or utilised any of the Services in the preceding 90 Ninety days 115 Intellectual Property or IP includes patents trademarks service marks trade names registered designs copyrights rights of privacy and publicity and other forms of intellectual or industrial property knowhow inventions formulae confidential or secret processes trade secrets any other protected rights or assets and any licences and permissions in connection therewith in each and any part of the world and whether or not registered or registrable and for the full period thereof and all extensions and renewals thereof and all applications for registration in connection with the foregoing and Intellectual Property Rights or IPR shall mean all rights in respect of the Intellectual Property116 Losses shall mean any loss damage injury liabilities settlement judgment award fine penalty fee including reasonable attorneys fees charge cost or expense of any nature incurred in relation to a Claims117 Malware shall mean any malicious computer code such as viruses logic bombs worms trojan horses or any other code or instructions infecting or affecting any program software client data files databases computers or other equipment or item and damaging undermining or compromising integrity or confidentiality incapacitating in full or in part diverting or helping divert in full or in part an information system from its intended use118 Managed Services shall mean the provision of professional services for additional payment to a customer by us to enable management of cloud computing infrastructure Unless specifically stated the Services provided to you shall be deemed to be SelfManaged Services and not Managed Services119 Material Adverse Effect shall mean any state of facts change development effect condition or occurrence that adversely affects either partys ability to perform its obligations under these Terms120 Person shall mean any natural person limited or unlimited liability company corporation general partnership limited partnership proprietorship trust association or other entity enterprise or business organisation incorporated under Applicable Law or unincorporated thereunder registered under Applicable Law or unregistered thereunder121 Minimum Billing Amount shall mean the minimum amount of usage charges pertaining to a particular service provided by us for a calendar month regardless of the actual timebased usage of such service during such calendar month122 Refund Policy means the Refund Policy published on the Website accessible at httpswwwe2enetworkscompoliciesrefundpolicy as may be amended by us from time to time The most current version would always be published on the Website123 Privacy Policy means the Privacy Policy published on the Website accessible at httpswwwe2enetworkscompoliciesprivacypolicy as may be amended by us from time to time The most current version would always be published on the Website124 Service Level Agreement or SLA means the Service Level agreement published on the Website and accessible at httpswwwe2enetworkscompoliciesservicelevelagreement which sets out the service levels that we offer with respect to our Services This may be amended from time to time at our sole discretion and the most current version would always be published on the Website125 TDS shall mean tax deducted at source in accordance with Applicable Law126 Term These Terms shall be binding on you from the date on which you begin to avail the Services from us and shall remain valid till you continue to avail the Services127 Third Party shall mean a Person except you and us128 Variable Usage Charges shall mean the Charges that may vary depending on the usage of any E2E service by you and which may increase over a period of time due to increase in use without any explicit action being taken by you to avail such additional usageFor instance the Variable Usage Charges with respect to the backup services being availed by you shall increase over a period of time based on your backup frequency the increase in data being backed up on the servers and the peak storage usage in a calendar month2 Use Of The Services21 By availing the Services you are required to comply with these Terms and all other operating rules policies and procedures that may be published from time to time on the Website including but not limited to the Privacy Policy SLA and Refund Policy Company Policies22 When you register for our Services with us you may be required to provide us with some information about yourself such as your name email address and a valid form of payment and you may also provide other information about yourself on a voluntary basis The collection of such accountrelated information and our use and disclosure thereof is subject to the terms of our Privacy Policy23 We may make commercially reasonable updates to the Services and the Company Policies from time to time24 We may in our sole discretion refuse to provide or continue providing the Website and Services to you at any time for any reason including but not limited to your failure to comply with these Terms We reserve the right to deactivate terminate prevent access to disable services for andor delete any customer accounts or access to the Website and Services at any time at our sole discretion3 Representations And Warranties31 We hereby represent and warrant to you as followsWe are duly organised and validly exist under the Applicable Laws and have all requisite legal power and authority to provide the Services to you We are not insolvent and no insolvency proceedings have been instituted nor threatened or pending by or against us before any court of competent jurisdiction32 You hereby represent and warrant to us as followsYou are duly organised and validly exist under the Applicable Laws and have all requisite legal power and authority to be bound by these Terms In the event that you are registering for the Services on behalf of an incorporated entity you represent and warrant that you and the entity are bound by these terms and you are legally authorized to act on behalf of such incorporated entityYou are not insolvent and no insolvency proceedings have been instituted nor threatened or pending by or against youYou have complied with Applicable Law in all material respects and have not been subject to any fines penalties injunctive relief or any other civil or criminal liabilities which in the aggregate has or may have a direct Material Adverse EffectThere are no actions suits Claims proceedings or investigations pending or to the best of your knowledge threatened in writing against you at law in equity or otherwise whether civil or criminal in nature before or by any court commission arbitrator or Government Authority and there are no outstanding judgments decrees or orders of any such courts commissions arbitrators or Government Authorities which materially and adversely effects your ability to perform your obligations under these TermsAll information disclosed by you in relation to the Services has been reasonably identified and truthfully disclosed to us to the best of your knowledge and there is no misrepresentation in the information being shared with us You acknowledge that any misrepresentation of information can adversely affect the quality of the Services to be rendered to youOur Website and Services are not targeted towards nor intended for use by anyone under the age of 18 years By using our Website and Services you represent and warrant to us that you are 18 years of age or older You have had adequate opportunity to read and understand these Terms and agree to be legally bound by them4 Your Obligations41 Customer Account411 You are responsible to monitor the activities under your E2E account Customer Account regardless of whether the activities are authorised or undertaken by you or your employees or by a Third Party including but not limited to your contractors agents or any End Users We shall not be held or deemed responsible for any unauthorized access to the Customer Account412 You should ensure the setting of strong passwords and access control mechanisms and other data protection control measures prescribed under Applicable law in order to protect Customer Data and prevent unauthorised access to the Customer Account413 You should immediately notify us of any unauthorized use of the Customer Account or any other breach of security and cooperate with our investigation of service outages security issues or any suspected breach of these Terms414 We shall not be held responsible for any security breach resulting due to your failure to implement andor comply with security measures or due to any other cause which in our opinion is beyond our control All and any liabilityies arising out of or in connection with such security breach shall be solely and totally borne by you and neither you nor your representatives having gained access to your Customer Account or any Third Party gaining unauthorized access to your Customer Account shall have any Claims against us for such liabilities415 You shall defend indemnify and hold harmless us our Affiliates or any of our respective employees agents or suppliers Indemnified Parties from and against any and all Claims andor Losses arising out of or attributable whether directly or not to such security breach42 Backup of Customer data You should take appropriate action to secure protect and backup the Customer Data including programs data software and any other Customer Data We shall not be under any obligation while providing the Services to the Customer under these Terms to maintain any copy or back up Customer DataNotwithstanding that you are availing backup services from us you shall remain responsible to ensure that adequate backup is taken by you and to test the accuracy of such back up of Customer Data We shall not be responsible for the same Further you shall be liable to pay us without dispute any Minimum Billing Amounts andor Variable Usage Charges that accrue due to the use of such backup services43 Use of Licensed Software431 You hereby acknowledge that the software provided with the Services is provided by Third Partys Third Party Software All Third Party Software is being licensed to you subject to terms and conditions of an EndUser License Agreement EULA and you hereby agree to abide by the terms and conditions of the EULA associated with the Third Party Software432 You shall at all times during the Term be under the obligation to use the licensed version of the software to be used by you in relation to the Services You shall not use any pirated software in availing the Services Further you shall be solely liable for any Losses or Claims arising out of your use or use by the End Users of any unmaintained open source software or any obsolete Third Party Software to run your workloads while using the Services and you shall accordingly indemnify defend and hold harmless the Indemnified Parties433 If any Claims are made against the Indemnified Parties in relation to use of such Third Party Software by you your representatives or End Users without complying with the terms and conditions of the applicable EULA or due to such use of a license beyond the agreed upon or paidfor level then you shall be liable for such Claims and any Losses arising out of the same and shall hold harmless the Indemnified Parties434 We shall not be responsible for any Third Party Software neither shall we be responsible for damage caused by such Third Party Software Further we may in our sole discretion at your request and on paid basis configure the Third Party Software with your equipment and the configuration of such software shall be done as per the instructions of the respective Third Party Provided however that this shall not be construed as imposing any obligation upon us to provide such services We shall not be liable for any damages whether such damages are direct indirect or consequential arising due to configuration of the Third Party Software with your equipment435 You shall be responsible to update any Third Party Software provided with the Services as and when you receive notification from the Third Party Software provider We shall not be responsible to ensure such updation and we shall not be liable for any disruption in the Services on account of unforeseen software conflict or bug issues due to your failure to update the Third Party Software436 You shall not remove or tamper with the copyright trademark or patent notices contained in the Third Party Software44 You shall document and promptly report all errors or malfunctions noticed by you to E2E If you provide any feedback in relation to the Services we shall be entitled to use such feedback to improve our Services without incurring any obligations towards you45 You shall ensure that all legal compliances as per Applicable Laws applicable regulatory framework as may be required for you to access the Services are fulfilled by you You shall be responsible for the security of the Services including the equipment used to access these Services being availed by you and at no point of time shall we be held responsible if the security of the Services or the related equipment employed by you is breached You shall be responsible to take reasonable measures including but not limited to encryption of data for ensuring protection of data storeduploaded by you through the Services46 In order to facilitate the provision of the Services you shall provide us with the required assistance as reasonably requested by us from time to time47 You should ensure the availability and stability of the computing environment to support the Services if and to the extent required in connection with the delivery of the Services48 Neither you nor your representatives andor End Users shall remove or tamper with the copyright trademark or patent notices contained in any content provided by us in the course of providing the Services or in the software provided by us which shall not include Third Party Software You shall defend indemnify and hold harmless the Indemnified Parties from and against any and all Claims arising out of or attributable whether directly or not to the violation of this Clause 48 by you your representative andor the End Users49 You shall observe proper ethics and transparency in all your actions in the course of discharging your obligations under these Terms and you shall not in any circumstances take any action or make any statement that may mislead any other existing E2E customer or prospective E2E customer regarding the Services or E2E itself or impact E2Es business or goodwill adversely410 You shall comply with all your obligations pursuant to these Terms and ensure that all payments due to us are paid in a timely manner in accordance with the due dates mentioned in the invoicesreminder emails sent by us411 You are responsible to monitor the functioning of resources utilised on your cloud server for the purpose of accessing the Services and to undertake appropriate action to resolve any issues with respect to such server resources In no event are we responsible to monitor or maintain such server resources5 Seizure Of Data And Hardware51 You agree that in case of any seizure of hardware provided by us to you for storage of any data or information pursuant to the Services by any Government Authority for the purpose of an investigation against you your employees agents or End Users or for any other purpose as per the requirement of the Government Authority you shall be liable to pay without any protest or demur upfront i the cost of providing such data or information to the Government Authority and ii the cost of server or equipment seized by the Government Authority52 Further you agree that we will not be liable to make any backup or copy the Customer Data stored on E2Es server or equipment and you will not raise any Claim for loss of data including a monetary claim against us on account of loss of data In case of seizure of hardware or data or both by the Government Authority we will not be liable to inform you about such seizure of hardware or data or both prior to or at the time of seizure of hardware or data or both by the Government Authority Further the Government Authority may provide such instructions for seizure of data or hardware or both through any mode of communication whether in writing or by oral communication and we will not be required to produce a copy of the written order of the Government Authority before the Customer6 Business Risk And Losses61 You agree and acknowledge that the Services provided by us have Inherent Business Risk and such Inherent Business Risk may be beyond our control and you may incur losses including but not limited to direct and indirect losses We will not be liable in whatever manner for any losses incurred by you due to the foregoing You hereby assume all risks arising out of the provision of the Services to you your agents including contractors and subcontractors or employees and shall indemnify defend and hold harmless the Indemnified Parties from any and all Claims andor Losses caused by or arising in connection with any use or abuse of the same7 Third Party Audit71 You acknowledge that in respect of licensessoftware acquired from Third Partys an audit may be conducted by competent Third Partys duly authorised to conduct the audit Competent Third Party ies during the Term and you agree that in case of such audit being initiated by Competent Third Parties you will cooperate and provide relevant information required by the Competent Third Parties All our customers are expected to cooperate in case any Competent Third Party conducts an audit on our infrastructure which shall include the cloud service platform provided by us You will provide all information as may be requested by the Competent Third Party which may include verification of licensing compliance evidence of licenses for products used by you etc Further in case you do not cooperate for the conduct of a Third Party audit and fail to provide all information necessary for the proper conduct of such Third Party audit then we at our sole discretion shall have a right to terminate the Services8 Regulation Of Use Of Services81 Customer Data You hereby acknowledge that we exercise no control of whatsoever nature over the Customer Data You represent and warrant to us that you have the right to transmit receive store or host using the Services all Customer Data that you so transmit receive store or host on our cloud platform Further it shall be your sole responsibility to ensure that you your representatives and End Users who transmit receive store or host the Customer Data comply with Applicable Law and with any other policies published by us on the Website from time to time including but not limited to the Company Policies You will be solely responsible for the development operation maintenance and use of Customer Data811 End User Customer Data You shall be responsible for the End Users use of the Customer Data and the Services and shall ensure that all End Users comply with your obligations under these Terms and Company Policies Further you shall ensure that the terms of your agreement with each End User is consistent with the terms of these Terms and the Company Policies If you become aware of any violation of your obligations under these Terms caused by an End User you should immediately suspend access to the Customer Data and the Services by such End User82 Prohibited activities821 You will not engage in any prohibited activities and will not permit any Person including End Users using your online facilities andor services including but not limited to your websites and transmission capabilities to do any of the following prohibited activities Prohibited ActivitiesHost display upload modify publish transmit store update or share any information thatbelongs to another person and to which the user does not have any rightis defamatory obscene pornographic paedophilic invasive of anothers privacy including bodily privacy insulting or harassing on the basis of gender libellous racially or ethnically objectionable relating or encouraging money laundering or gambling or otherwise inconsistent with or contrary to the laws in forceis harmful to childinfringes any patent trademark copyright or other proprietary rightsviolates any law for the time being in forcedeceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a factimpersonates another personthreatens the unity integrity defence security or sovereignty of India friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nationcontains software virus or any other computer code file or program designed to interrupt destroy or limit the functionality of any computer resourceis patently false and untrue and is written or published in any form with the intent to mislead or harass a person entity or agency for financial gain or to cause any injury to any personSend unsolicited commercial messages of communication in any form SPAMEngage in any activities or actions likely to breach or threaten to breach any laws codes contractual obligations or regulations applicable to us or our customers including conduct infringement or misappropriation of Intellectual Property trade secrets confidentiality or proprietary information or which is fraudulent unfair deceptive or defamatoryEngage in any activityies or actions that would violate the personal privacy rights of others including but not limited to collecting and distributing information about internet users without their permission except as permitted by Applicable LawIntentionally omit delete forge or misrepresent online informationUse Services for any illegal purpose in violation of Applicable Law or in violation of the rules of any other service providers websites chat rooms or the likeConduct intended to withhold or cloak identity or contact information registering to use the Services under a fake or false name or identity or using invalid or unauthorized credit cards debit cards or any other payment instrument in connection with the ServicesUse the Services to publish post share copy store backup or distribute material that contains Malware or any other similar software or code or combination of codes and programmes that may damage or threaten to damage the operation of the Services or any other Persons device or propertyAssign sublicense rent timeshare loan lease or otherwise transfer the Services or provide the credentials pertaining to your Customer Account to any unauthorised PersonRemove or alter any proprietary notices like copyright trademark notices legends etc from the Services or copy any ideas features functions or graphics of the ServicesReverse engineering decompiling except to the extent that such activity is expressly permitted by Applicable LawBuild or assist any Person to build a competitive solution using similar ideas features functions or graphics or design of the Services or allow any Person or entity that offers or provides services that are competitive to or with our product and services to use or access the ServicesAttempt to probe scan or test the vulnerability of the Services or to breach the security or authentication measures without proper authorizationModify distribute alter tamper with repair or otherwise create derivative works of any content included in the ServicesAccess or use the Services in a way intended to avoid incurring fees or exceeding usage limits or quotasAny activities during the course of availing the Services from us that directly or indirectly result in our being subjected to criminal investigations by law enforcement authorities822 If you become aware of conduct by any Person using your online facilities services andor Customer Account constituting Prohibited Activities you should use all efforts to remedy such conduct immediately including if necessary limiting or terminating the End Users access to your online facilities823 In the event that we receive any information or a formal complaint alleging that you your representatives or End Users are engaging in conduct constituting a Prohibited Activity or an Abuse of Service we will notify you via email of such alleged conduct requesting you to ensure that the conduct is discontinued immediately If you fail to discontinue or facilitate the discontinuance of such conduct within a period of 24 Twenty Four hours of receiving the email from us we will be entitled to impose a penalty of INR 5000 Rupees Five Thousand or higher per instance of Prohibited Activity or Abuse of Service continuing beyond such 24 Twenty Four hour period and the consolidated penalty amount for the defaulting month shall be included in the bill for such month and shall be payable to us as per the applicable payment terms under these Terms On continuance of Prohibited Activities or Abuse of Service by you your representatives or End Users beyond the expiry of 24 TwentyFour hours from receipt of the email notification we will have the right to suspend your Services If we determine that there is a clear and present danger to us our other customers or a Third Party due to your participation in any Prohibited Activity while availing the Services then we at our sole discretion shall have the right to immediately suspendterminate the Services to you without any notification or via a postfacto notification depending on the severity of abuse We at our sole discretion may give you an opportunity to rectify the Prohibited Activity to our satisfaction and in such a situation a repeat default occurrence would result in automatic termination of access to the Services without prior intimation being provided824 Abuse of Services Any activityies by you or facilitated by you including but not limited to the activities as mentioned herein below shall be regarded as abuse of service Abuse of ServiceDenial of Service DoS Distributed Denial of Service DDoS Flooding or overloading the network or network system with large number of communications requests compromises the availability of a network or network service or slows down the response of the network making the network ineffective or less effectiveRestricting System Access or Storage Using any manual or device whether electronic or not which limits denies or restricts the access to a system or storage on a systemOperation of Certain Network Services Operating network services like forged headers open proxies open VPN OpenVPN public VPN services open mail relays or open recursive domain name servers services that facilitate UDP reflection attacks IP spoofing etcMonitoring or Crawling Monitoring or crawling of a system or combination of system and network that impairs or disrupts or leads to malfunctioning of the network or network services being monitored or crawledDeliberate Interference Any interference with the proper functioning of any system or network or network services including any deliberate attempt to overload a system by networking scanning using nmap or similar tools mail bombing news bombing broadcast attacks or flooding techniques or any other technique which either reduces the performance capacity of a system network network services or results in malfunctioning of system network network services Any network and security scans for PCIDSS or certification compliance perspective should be coordinated with managed services team else it shall be treated as abuse of services825 Cooperation with investigations and proceedings You agree that we may permit a relevant Government Authority to inspect Customer Data or usage For the purpose of such inspection we may in our sole discretion give reasonable prior notice to you We may report to appropriate Government Authorities any Customer conduct which we believe to be violative of Applicable Laws without notice to you We may respond to any request from a law enforcement agency or regulatory agency which has been made in accordance with Applicable Law regarding any of your conduct which may be violative of Applicable Laws Further the Government Authority may request for cooperation with investigations through any mode of communication whether in writing or through oral communication and we shall not be required to produce a copy of the written order of such Government Authority before you826 Consequences of Violations We may take actions in case of suspected violations of these Terms Company Policies etc including but not limited to any one or more of the following at our own discretion Written or verbal warning to youSuspend certain access privilegesSuspend your Customer Account or Services Terminate your Customer Account or terminatedeprovision the Services in totality if applicable Any terminationdeprovisioning of Services may include deletiondeactivation of Customer Account deletion of all Customer Data including back ups if any and reallocation of respective E2E resources to other customersBill you for any administrative costs and or reactivation charges whether or not mentioned in these TermsInstitute any legal proceeding civil or criminal as the case may be against you and claim damages if any caused due to the breach of these Terms andor Company Policies Forfeit any amount received as advance or otherwise from you and lying with us in case you provide any false information to us engage in any prohibited activities as identified in these Terms or violate any provision of these Terms We shall have no responsibility to notify you regarding any of the above actions being taken by us against you on account of suspected violation of these Terms Company Policies or Applicable Law by you your representatives or End Users83 Imposition of disproportionate legal insurance administrative governance and any other costs We reserve the right to immediately terminate or suspend the Services being rendered to you for reasons including but not limited to the making of or threatening to make or our perception of a threat of the imposition of disproportionate in our opinion legal or other claims in comparison to the cost of Services borne by you including but not limited to the initiation of an enquiry by a Government Authority against us due to or in relation to your conduct andor receipt of a legal notice with respect to your conduct84 Criminal offense Violation of the conditions of use specified in these Terms may constitute a criminal offence under applicable law You should report to us any information that it may have concerning instances in which the conditions of use under these Terms have been or are being violated 9 Facilities91 Monitoring Equipment We will install monitoring equipment or software to monitor your service usage for ensuring quality of service and for billing purposes The Services can be affected by activities beyond our control even after installation of the equipment or software We shall have no liability in the event of any loss to you or your employees agents or End Users due to activities which are beyond our control including attacks by Malware upon such monitoring equipment or software For the purpose of this clause Malware shall mean any malicious computer code such as viruses logic bombs worms trojan horses or any other code or instructions infecting or affecting any program software client data files databases computers or other equipment or item and damaging undermining or compromising integrity or confidentiality incapacitating in full or in part diverting or helping divert in full or in part an information system from its intended use92 Usage Measurement We may at our discretion measure the usage of Services which shall include but shall not be limited to any usage artefacts like number of HTTPs requests inbound and outbound data traffic to and from various services temperature of hardware on which Services are running etc93 Service Requests You shall raise a service request as per the method intimated by us We reserve the right to change the method of receiving service requests and any change shall be communicated to you by posting it on the Website You shall be responsible to ensure that you check the Website from time to time to stay updated on any such communication by us Currently service requests can be raised by sending an email to us at cloudplatforme2enetworkscom Execution of service requests by us shall not be undertaken by us unless and until we receive a duly authorised confirmation from your listed technical contact The name of such technical contact person shall be provided by you to us at the time of sign up customer account creation with us or later via interfaces provided by us on the Website And in case of any change in the technical contact person you shall immediately inform us about such change by updating the technical contact details in your Customer Account We shall not be liable for hardwaresoftware crash or corruption of data due to service requests from you or for such other reasons which are in our reasonable opinion beyond our control Further we shall not be liable to you for any losses arising out of the initiation of service requests10 Server Reboots OnOff101 You may undertake server onoff actions by yourself via the selfservice portal accessible at httpsmyaccounte2enetworkscom or such actions may be performed by our team on the receipt of a request from you On the implementation of a server onoff instruction or any other requests by you in relation to the Services you shall always ensure that it sets up its service boot order correctly so that the server becomes accessible on reboot We shall have no liability or responsibility for your failure to properly execute such server onoff actions and the consequent delay in restart of the servers Further we shall not be liable to you for any losses including losses due to hardwaresoftware crash or loss of Customer data arising out of such server onoff events and you shall indemnify and hold us harmless against any such claim action suit or proceeding arising out of such circumstances102 We may reboot physically disconnect and reconnect the servers while undertaking scheduled andor emergency maintenance We shall not be responsible for failure of the servers to reboot successfully on account of incomplete filesystem consistency checks run by the operating system misconfiguration in software due to bugs in the operating system andor system software accompanying the operating system or manual changes made by us on receipt of a request from you or by you yourself You shall have to maintain adequate redundancy of your datasoftware deployments to ensure that the services rendered by you to your End Users are not unduly impacted or interrupted due to such emergency andor scheduled maintenance activities performed by us On completion of a scheduled andor emergency maintenance activity we shall make best efforts to notify you of our success or failure of the activity performed Where required we shall make best efforts to intimate you of the need to reschedule the maintenance activity It is clarified that you shall be responsible to verify that your Services have been restored effectively post completion of the scheduled andor emergency maintenance activity11 Maintenance And Support111 We shall have the right to conduct routine scheduled maintenance or emergency maintenance of its electrical software or hardware infrastructure required to operate our Services according to the maintenance schedule posted on the Website or communicated via email to you to the extent it is deemed by us to be feasible In the event that a mission critical maintenance situation arises we may have to perform emergency maintenance at any time without prior intimation to you During these scheduled and emergency maintenance periods your equipment may be unable to access the Services and you may be unable to access Customer Data and the Services on our cloud computing platform You agree to cooperate with us during the scheduled and emergency maintenance periods Where a server is not able to successfully boot up due to malfunction in the operating system or software software misconfiguration any softwarehardware related issues such as filesystem andor database inconsistency or load times andor checks taking undue amount of time and failing to complete we shall not be liable for any resulting downtime in excess of the maintenance routine estimate112 We will undertake best efforts to provide you round the clock support monitoring fault reporting and maintenance of the networks and systems at E2E We shall provide warranty support for the equipment supplied by us subject to the terms and conditions of the equipments manufacturer It is clarified that we will not perform maintenance of any hardware problems in any equipment which is not provided by us12 Terms Of Free Trial121 The terms of these Terms as well as any other terms stated to be applicable to the use of the Services shall govern free trial facility being offered by us122 We shall have the discretion to grant a free trial facility to any potential customer and shall be entitled to do so on the basis of an evaluation of the specific service sought from us and such potential customers needs The period for which free trial facility is granted by us shall be at our discretion and may change from case to case123 We shall make best efforts to grant free trial facility within a period of 7 Seven days from receiving a request for the same from a potential customer124 We reserve the right in our absolute discretion to cancel or modify the free trial facility offered to you at any time without prior notice125 In the event that it is brought to our notice that any activity that constitutes a violation of these Terms is undertaken by you we shall have the right to immediately cancel the free trial facility without prior notice to you126 Notwithstanding the other provisions of these Terms any liabilityies arising out of or in connection with your use of the free trial facility shall be solely and totally borne by you and neither us nor our representatives shall be liable for any claim loss damages fine penalty fee charge cost or any expense of any nature arising due to your use of the free trial facility including use by your representatives13 LIMITATION OF LIABILITY131 IN ANY EVENT OUR OUR AFFILIATES AND OUR LICENSORS CUMULATIVE LIABILITY TOWARDS YOU OR ANY OTHER PARTY IF ANY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS DEMANDS OR ACTIONS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICES OR ANY FAILURE OR DELAY IN DELIVERING THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU PURSUANT TO AN INVOICE RAISED BY US FOR ONE MONTH IN THE MONTH PRIOR TO THE MONTH ON WHICH THE EVENT GIVING RISE TO THE CLAIM OCCURRED EXCEPT TO THE EXTENT SET FORTH IN THE SERVICE LEVEL AGREEMENT WE SHALL HAVE NO LIABILITY SHOULD THERE BE ANY DELAY IN THE RENDERING OF THE SERVICE132 IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY SPECIAL INDIRECT INCIDENTAL PUNITIVE EXEMPLARY RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING BUT NOT LIMITED TO COMPENSATION REIMBURSEMENT OR DAMAGES IN CONNECTION WITH ARISING OUT OF OR RELATING TO THE USE OR LOSS OF USE OF THE SERVICES LOSS OF PROFITS LOSS OF GOODWILL LOSS OF DATA OR CONTENT COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES SUBSEQUENT OR OTHER COMMERCIAL LOSS OR FOR ANY OTHER REASON OF ANY KIND WHETHER BASED ON CONTRACT OR TORT INCLUDING WITHOUT LIMITATION NEGLIGENCE OR STRICT LIABILITY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES14 LIMITED WARRANTY141 WE REPRESENT THAT WE SHALL MAKE BEST EFFORTS TO PROVIDE THE SERVICES IN COMPLIANCE WITH OUR SERVICE LEVEL AGREEMENT EXCEPT FOR THIS WARRANTY WE DISCLAIM ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED RELATING TO THE SERVICES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE FURTHER WE MAKE NO REPRESENTATIONS OR WARRANTIES WHATSOEVER AND SHALL HAVE NO LIABILITY WHATSOEVER WITH RESPECT TO THE ACCURACY DEPENDABILITY PRIVACY SECURITY AUTHENTICITY OR COMPLETENESS OF DATA TRANSMITTED OVER THE INTERNET OR ANY INTRUSION VIRUS DISRUPTION LOSS OF COMMUNICATION LOSS OR CORRUPTION OF DATA OR OTHER ERROR OR EVENT CAUSED OR PERMITTED BY OR INTRODUCED THROUGH THE INTERNET OR THE SERVERS UPON WHICH THE SERVICES ARE PROVIDED YOU ARE SOLELY RESPONSIBLE FOR IMPLEMENTING ADEQUATE FIREWALL PASSWORD AND OTHER SECURITY MEASURES TO PROTECT ITS SYSTEMS DATA AND APPLICATIONS FROM UNWANTED INTRUSION WHETHER OVER THE INTERNET OR BY OTHER MEANS15 CONSIDERATION151 Infra Credit Prepaid CustomersIf you are an Infra Credit Prepaid Customer we will raise an invoice for an amount equivalent to the amount paid by you under your Customer Account for purchase of infra credits subject to the deduction of applicable taxes including GST from such amount You should ensure that you continuously monitor your usage and maintain sufficient positive infra credits in your Customer Account A negative infra credit balance in your Customer Account may lead to automatic suspension andor Deprovisioning of Services152 Other Customers If you are not an Infra Credit Prepaid Customer we will raise an invoice against you as per the applicable billing period and you will be required to pay all fixed feescharges contained in such invoice including Variable Usage Charges if applicable for particular services The Services rendered to you may be suspendeddeprovisioned in the event that you do not pay the invoice amount within the due date indicated in the invoicereminder email Further we retain the right to reduce cancel the credit period being offered to you if any or cancel any discounts offered earlier if any or increase existing prices without prior notice to you in the event that the payments are not received by us within the specified due dates as indicated in the invoice reminder emails or for any other reason at our sole discretion153 You must provide current complete and accurate billing information in your Customer Account and must promptly update all such information in the event of any changes154 If you are an Inactive Customer and there are any prepaid infra credits in your Customer Account we will have the right to invalidate such credits after following the below processWe will send a notice via email to your registered email id requesting you to use the credits within a specified period of time failing which we shall be entitled to invalidate such credits on the expiry of such specified periodHowever the Company reserves the right to reverse free credits or coupons any time as per its own discretion without any obligation to inform the Customer before such reversal155 If you require any changes to be made to the particulars services and charges mentioned in the invoice raised by us you should intimate us via email at billingsupporte2enetworkscom of the same within 7 seven days of receipt of such invoice If the same is not communicated in the manner specified above within 7 seven days of receipt of such invoice through email we may at our discretion refuse to make any amendments or issue credit notes as we deem necessary156 All feescharges required to be paid to us for the Services shall be payable in the currency in which the invoice has been raised by us and any charges in relation to foreign remittance if applicable shall be borne by you157 Escalation of charges We reserve the right to revise the prices of any existing service plan andor discontinue any existing plan or change its features at our discretion In case of any change in the service plan and or service fee applicable to you or if we discontinue any existing plans being billed to you we will to the extent deemed feasible notify you of the same by email158 All payments shall be made by direct transfer NEFTRTGS cheque or demand draft drawn in favour of E2E Networks Limited payable at New Delhi and no outstation cheques shall be accepted You may also pay online from your Customer Account at MyAccount using options namely net banking credit card debit card standing instructions or autopay on debitcredit cards We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction on your bank account on account of having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time All invoices raised against you will be due and payable as per the due dates credit terms mentioned in the invoice and you will be liable to pay interest at the rate of one and half percent 15 per month on all overdue and unpaid invoices commencing from the due date of such payment until the date of actual receipt of the payment of the outstanding amount by us159 We may use thirdparty payment processorspayment gateway partners to receive payment through the payment accounts linked to your Customer Account The processing of these payments may be subject to the terms conditions and policies of the respective payment gateway partner in addition to these Terms You acknowledge that we are not responsible for the acts or omissions of the payment gateway partners1510 If you fail to pay amounts due under the invoices raised by us by the respective due dates then we will be entitled to take suitable legal action in accordance with Applicable Law against you to recover outstanding dues on invoices You will be additionally liable to reimburse us for all costs of collection incurred by E2E hereunder including but not limited to legal fees paid to an attorney1511 If any amount is withheld by you from payments due to us pursuant to any statutory requirement you should remit such amount to the appropriate Government Authorities and promptly furnish signed documentary evidencecertificate supporting such withholding to us that is sufficient for us to claim tax credit from the relevant Government Authorities on a quarterly basis for full withheld amount Kindly note that TDS certificates are required to be uploaded for every quarter Certificates for quarters ending in June September December and March need to be shared on fintdse2enetworkscom email id by 20th August 20th November 20th February and 20th June respectively Please note that No TDS certificates for the previous financial year will be accepted if uploaded after 30th June of the current financial year For example all certificates for the financial year 202021 should be uploaded no later than 30th June 2021If you fail to share the signed certificatedocumentary evidence within the timelines mentioned above then the whole withheld amount shall be treated as a short payment on the respective invoices and you will be liable to pay the withheld amount to us immediately on expiry of the above mentioned timelines to furnish such evidence If you neither submit the signed TDS certificate nor pay us such withheld amount we will have the right to suspend andor deprovision the Services being provided to you after sending you a notice via email1512 We shall have the right to require you to pay the full invoice amount along with applicable TDS if any and you will have the right to claim a refund of the requisite TDS amount paid to us on submitting the required duly signed TDS certificates within the statutory timelines If the duly signed TDS certificate required by us under Applicable Law to claim tax credit is not submitted by you to us within the statutorily specified timelines we shall not be bound to refund the TDS amount to you For more details on how TDS refund process work please refer to the help article TDS Refund How to claim TDS refunds E2E Networks Knowledgebase1513 All fees payable by you shall be exclusive of goods and services tax GST We may charge and you will be required to pay GST andor other taxes applicable to all payments required to be made toward our Services Notwithstanding that you may be entitled to any exemptions or benefits under Applicable Law we shall be entitled to charge GST in our invoices and you shall be liable to pay the entire amount as per the due date specified therein1514 The Customer shall be responsible to provide valid GSTN in their Customer Account httpsmyaccounte2enetworkscom if they are registered under the GST regime If the GSTN provided by a customer is found to be inactive cancelledsuspended at the time of Invoice generation or during the filing of GST returns by E2E then E2E shall remove such invalid GSTN and the services provided to the Customer shall be considered as being provided to unregistered recipientsE2E shall not be held liable for loss of input credit or any other loss incurred by the Customer if the Customer fails to update valid GSTN in its Customer Account before Invoice generation1515 If your payment on any invoice raised by us is not received by us on account of disruption in banking services for whatever reason whether or not beyond your control we shall be entitled to suspend and further deprovision your services16 CONFIDENTIALITY161 You should safeguard and keep confidential E2Es Confidential Information using measures that are equal to the standard of care used by you to safeguard your own Confidential Information of comparable value but in no event less than reasonable care You should not use our Confidential Information for any purpose except to implement your rights and obligations under these Terms and as otherwise expressly contemplated by these Terms17 SECURITY AND DISCLOSURE OF CUSTOMER DATA171 Security Measures You will be solely responsible to patch your systems regularly with security updates of operating systems web serverDB or any other software in use on serversservices maintain highest levels of input sanitation on your web applications and in general keep any protected data encrypted Further you should take reasonable security measures to ensure protection of Customer Data stored on our cloud servers linked to your Customer Account We will on a bestefforts basis implement reasonable and appropriate measures designed to help you secure your Customer Data against accidental or unlawful loss access or disclosureHowever you shall remain responsible for properly configuring and using the Services and taking your own steps to maintain appropriate security protection and backup of your Customer Data which may include the use of encryption technology to protect your data from unauthorized access and routine archiving your data We do not promise to retain any preservations or backups of your Customer Data You are solely responsible for the integrity preservation and backup of your Customer Data regardless of whether your use of Services includes a E2E backup feature or functionality and to the fullest extent permitted by law we shall have no liability for any data loss unavailability or other consequences related to the foregoing We are not responsible or liable to make available data lost due to hardware failure or any other reason While we will make our best efforts to help you retrieve your Customer Data in the case of hardware failure our responsibility is limited to providing you with an equivalent replacement compute node as soon as possible If you have signed up for a backup plan with us we will help you restore your Customer Data from one of the available recovery point objectives to the newly provisioned compute node at your option on a best efforts delivery basis172 Disclosure of Customer Data Notwithstanding that we may have access to the servers allocated to you for availing the Services we do not by default maintain copies of Customer Data andor logs of Customer activities on our platform or servers unless expressly mandated by Applicable Law Further we will not disclose Customer Data to any Third Party unless required to do so for the purpose of providing the Services to you or pursuant to an order or demand duly made by a Government Authority We will not be under any responsibility to notify you of any such demand or order for disclosure of your Customer Data or provide proof of such demand or order to you18 SUSPENSION OF SERVICES181 We may in our sole discretion suspend the Services in whole or in part without liability if i you fail to pay the FeesCharges due and payable to us by the due date or credit term mentioned in the invoicereminder emails ii you are an Infra Credit Prepaid Customer and you run out of infra credits on your Customer Account iii you or your End User is in violation of these Terms andor the Company Policies iv you fail to reasonably cooperate with our investigation of any suspected breaches of these Terms v we reasonably believe that our cloud platform has been accessed or manipulated by a Third Party without your consent or our consent vi we reasonably believe that suspension of the Services is necessary to protect our environment generally vii you or your End User is in breach of provisions of Clause 8 and its subclauses viii we are obligated to suspend Services pursuant to a subpoena court order or otherwise as required by Applicable Law or by an order of a Government Authority made in accordance with Applicable Law whether in writing or by oral communication ix you or your End Users use of or access to the Services poses a security risk to us the Services or to any ThirdParty or is fraudulent andor x you have ceased to operate in the ordinary course or made an assignment for the benefit of creditors or effected a similar disposition of assets or have become the subject of any insolvency reorganization liquidation or similar proceeding182 If we are providing the servers we may restrict access to Customer Data stored on our servers during any suspension of Services We may in our sole discretion give you reasonable advance notice of a suspension under this Clause and a chance to cure the grounds on which the suspension is based unless we determine in our reasonable commercial judgment that a suspension on shorter contemporaneous or no notice is necessary to protect ourself or our other customers from operational security or other risks or if such suspension is ordered by a court or other judicial body of competent jurisdiction or a Government Authority 183 In the event of any suspension of services pursuant to clause 18 Payments to be made for reactivation of services shall in addition to the outstanding amount of the invoice include the followingPayment for invoices which are not due but have been raised and sent to youAny amount deducted by you in lieu of TDS for which you have not yet provided signed TDS certificate documentary proof to our satisfactionReactivation fees as determined by us at discretion of E2EInterest at the rate of one and half percent 15 per month on all overdue and unpaid invoices calculated on a day to day basis commencing from the due date of such payment until the date of actual receipt of the payment of the outstanding amount to us 184 You will remain responsible for all fees and charges that you have incurred till the date of DeProvisioning of Services irrespective of whether or not you have used the Services or even if the servers were in a suspended state185 At our sole discretion we may disable your access to the Services including your access to Customer Data as a consequence of the suspension of Services and we will not be liable to you for any damages or losses whether direct or indirect that you may incur as a result of such suspension186 If you have multiple accounts any suspension of Services pursuant to Clause 181 shall be grounds to suspend access to all customer accounts at our sole discretion Further if you have multiple accounts then we will have the right to adjust outstanding payments not paid within due dates by you in respect of one E2E account with credit balances lying in other E2E accounts187 We shall have the right to suspend the Services being rendered to you after providing notice in this regard if we suspect that youyour Customer Account is linked in any manner with another customer account which has been suspended pursuant to the provisions of Clause 181188 The Services once suspended by us due to nonpayment of any outstanding dues by the due date mentioned on the invoice shall be restored only when the outstanding payment is credited in our bank account If you pay the outstanding balance or dues for the Services availed through an online payment gateway payment shall be deemed to be made only on receipt of payment by us and its corresponding confirmation by the payment gateway If we do not receive the payment and valid confirmation of payment duly made from the payment gateway you will be required to pay the dues to avoid suspensiondeprovisioning of Services or to revoke suspension of Services as the case may be You acknowledge that it may take upto 48 FortyEight hours for the Services to be reactivated properly post receipt of payment from you where your access to the Services have been suspended189 Consequences of deprovisioning of Services Where the servers are provided by us we reserve the right to DeProvision all or part of Services provided by E2E including deprovisioning of committed instances at any time after their suspension due to nonpayment of outstanding dues andor for other reasons pursuant to Clause 181It is hereby clarified that while suspending andor deprovisioning services pursuant to reasons stated in clause 181 E2E reserves the right to suspenddeprovision all services including but not limited to suspensiondeprovisioning of committed instancespaid services Further no refund shall be due to the Customer in case deprovisioning is initiated by the E2E pursuant to clause 18After DeProvisioning the running subscribed services will be decommissioned all of the Customer Data on servers including backups if any will be deleted and will no longer be available and resources allocated to you will be released1810 IN THE EVENT WE TAKE ANY ACTION PURSUANT TO THIS CLAUSE WE SHALL HAVE NO LIABILITY TOWARDS YOU OR ANYONE CLAIMING BY OR THROUGH YOU NOTHING HEREIN SHALL PRECLUDE YOU FROM PURSUING OTHER REMEDIES AVAILABLE BY STATUTE OR OTHERWISE PERMITTED BY APPLICABLE LAW19 INDEMNIFICATION191 You shall defend indemnify and hold harmless the Indemnified Parties from and against any and all Claims andor Losses arising out of or relating to i breach of these Terms by you your representatives or End Users or ii violation of the Company Policies or Applicable Law by you your representatives or End Users iii nonpayment of applicable taxes including but not limited to GST TDS or any other form of taxes levied by any Government Authority from time to time on you iii breach of security measures by you your representatives or any End User iv a dispute between you and your End User v alleged infringement of ThirdParty IPRs by the Customer Data Your obligation under this Clause 191 shall extend to Claims arising out of acts or omissions by your employees End Users and any Person who gains access to the Services as a result of your failure to use reasonable security measures20 TERMINATION201 If you want to terminatedeprovision our Services you should write to us at cloudplatforme2enetworkscom for manually provisioned services or in case of Services availed through Self Service Portal you may terminatedeprovision the same by accessing your Customer Account at httpsmyaccounte2enetworkscom202 If you fail to make due payments on any invoices raised by us as per the due dates mentioned on the invoicereminder emails or if you fail to deposit the TDS to the appropriate Government Authority and fail to provide us a duly signed TDS certificate within statutory timelines we retain the right to suspend and deprovision the Services203 We shall have the right to terminate your access to the Services at our sole discretion at any time without any notice to you if we are of the opinion that you have used the Services a fraudulently unlawfully or abusively b any such usage of the Services by you is in breach of Applicable Laws c you have committed material breach of these Terms or d for any reason whatsoever if we are of the opinion that your use of the Services poses risk to us our Services our resources or other E2E customers Where your default is on the ground of violation of these Terms we may at our sole discretion allow you an opportunity to cure your breach and if you fail to cure such breach within such number of days as may be notified by us or 30 thirty days where it is not specified we shall have the right to terminate the Services immediately204 We may terminate the Services at our sole discretion at any time without any notice to you if you have ceased to operate in the ordinary course of business made an assignment for the benefit of creditors or effected a similar disposition of its assets or have become the subject of any insolvency reorganization liquidation or similar proceeding 205 Effects of TerminationOn termination of Services we will remove all of your electronically stored data from our facilities including all Customer Data and back ups if any and this shall not give rise to any liability towards youIf we are providing the servers we reserve the right to reformatdeletedeprovisionremove any servers virtual or physical for freeing up resources for use by other E2E customersYou shall remain responsible for all fees and charges till the date of deprovisioning of respective services irrespective of whether you have used them or notYou should immediately return or if instructed by us in writing destroy all Confidential Information pertaining to us in your possessionAll provisions that by their nature are intended to survive any termination of Services shall survive 206 Handover of data Upon termination we may at our sole discretion assist you in transitioning Customer Data to an alternative technology or cloud service provider for an additional charge and under separately agreed terms21 PROPRIETARY RIGHTSWe or our licensors own all rights title and interest in and to the Services and underlying software and all related technology and IPRs Subject to these Terms we grant you a limited revocable nonexclusive nonsublicensable nontransferrable license to access and use the Services Further you acknowledge that we will be required to use your logo trademark and entity name for the limited purpose of identifying you in our records marketing materials the Website and client database You hereby grant us permission to include your name logos and trademarks in our clientele promotional and marketing materials and communicationsIf you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Websites and Services Feedback then you hereby grant to us an unrestricted perpetual irrevocable nonexclusive fullypaid royaltyfree right to exploit the Feedback in any manner and for any purpose including to improve the Website and Services and create other products and services22 MISCELLANEOUS 221 Entire Agreement These Terms together with Company Policies and any other documents expressly referred herein constitute the entire understanding between the parties with respect to the subject matter hereof In addition the terms and conditions as set forth in any invoice or any other official communications in writing between you and us including payment reminders and suspension emails shall also be binding on you222 Force Majeure We will not be responsible for the delays or damages that may occur due to any act omission or delay caused by a Force Majeure Event We will be entitled to discontinue the Services with immediate effect on the occurrence of a Force Majeure Event if in our opinion we are unable to continue to provide the Services as per these Terms223 Email Communication You agree that any notices agreements disclosures or other communications that we send to you electronically through email will satisfy any legal communication requirements including that those communications be in writing You agree to receive such electronic notices from us which will be sent by email to the email address then associated with your Customer Account You are responsible for ensuring that the email address associated with your Account is accurate and current Any email notice that we send to that email address will be effective when sent whether or not you actually receive the email224 Relationship of the Parties The parties are independent contractors These Terms does not create a partnership franchise joint venture agency fiduciary or employment relationship between the parties Neither party nor any of their respective affiliates is an agent of the other for any purpose or has the authority to bind the other225 Assignment You may not assign transfer or delegate any of your rights and obligations under these Terms in whole or in part by operation of law or otherwise without our prior written consent We may assign transfer or delegate our rights and obligations under these Terms without notice or consent226 No Waiver Neither party will be treated as having waived any rights by not exercising or delaying the exercise of any rights under this Agreement227 Severability If any part of these Terms is invalid illegal or unenforceable the rest of the Agreement will remain in effect228 NonSolicitation You for any reason shall not directly or indirectly solicit our employees who are on our panelrolls to leave their respective employmentbusiness engagements during the period you are using the Services and for 2 two years after the termination of Services 229 Governing Law These Terms shall be governed and constructed in accordance with the Applicable Laws of India Subject to the Clause 2210 below the courts at New Delhi shall have exclusive jurisdiction over any of the disputes arising out of or in relation to these Terms2210 Dispute Resolution In the event of any dispute claim or controversy arising under or in relation to these Terms such dispute shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act 1996 The dispute shall be settled by a sole arbitrator to be appointed by the parties to the dispute and the seat of arbitration shall be New Delhi India The arbitration award shall be final and binding on the Parties and shall be enforceable in any competent court of lawProductsCPU Intensive CloudHigh Memory CloudLinux Smart DedicatedcPanel Linux CloudWindows CloudWindows SQL CloudPlesk Windows CloudGPU Smart DedicatedLoad BalancerCompanyAbout UsMeet the TeamBecome a PartnerE2E in MediaTestimonialsInvestorsCareersContact UsContact SalesEscalation MatrixService Level AgreementTerms of ServicePrivacy PolicyRefund PolicyPolicy FAQResourcesBlogEventsService Health StatusHelpWhitePapersEcosystem EnablersCustomersCertificationsCountries ServedFAQsE2E CloudE2E Networks Limited is Indias fastest growing accelerated cloud computing 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Parameter Group MongoDB mariaDB Storage Storage Block Storage Object Storage CDP Backup Scalable File System Kubernetes Kubernetes Service Kubernetes Kubernetes Marketplace Monitoring Stack Cert Manager Nginx Ingress Controller Troubleshooting Argo CD Declarative GitOps CD for Kubernetes Deploy to Kubernetes using Argo CD and GitOps Jenkins CI Tool Setup Jenkins On Kubernetes Cluster Ansible CD Tool Istio Service Connecting to Dbaas FAQS Container Registery Container Registery API Developers Guide API SDK E2E CLI Tool Introduction Terraform Terraform Getting Started e2enode Resource Node Plans e2eimage Resource AIML TIR AI Release Notes TIR AI Platform Introduction Getting Started Howto Guides Projects Notebooks Committed Notebook GPU H100 Plans Datasets Model Repository Model Endpoints Pipeline Run Scheduled Run Fine Tuning Models Model Playground Samples and Tutorials API Tokens SSH Key Container Team Features Settings Analytics Billing AIML Tutorials Finetune LLMA with Multiple GPUs Deploy Inference for LLMA 2 Deploy Inference for Codellama Deploy Inference for Stable Diffusion v21 Finetune Stable Diffusion model on TIR Deploy Inference for MPT7BCHAT Custom Containers in TIR Fine Tuning Bloom Natural Language Queries to SQL wth Code Llama E2E Networks documentation Welcome to TIR AI Platform Documentation Tutorials Deploy Inference Endpoint For Meta LLMA 2 Deploy Inference Endpoint For Meta LLMA 2 In this tutorial we will download Metas LLMA2 7b model and create an inference endpoint against it Download LLMA27bChat by Meta model from huggingface Upload the model to Model Bucket EOS Create an inference endpoint model endpoint in TIR to serve API requests Step 1 Define a model in TIR Dashboard Before we proceed with downloading or finetuning optional the model weights let us first define a model in TIR dashboard Go to TIR Dashboard Choose a project Go to Model section Click on Create Model Enter a model name of your choosing eg MetaLLMA27bChata Select Model Type as Custom or Pytorch Click on CREATE You will now see details of EOS E2E Object Storage bucket created for this model EOS Provides a S3 compatible API to upload or download content We will be using Minio CLI in this tutorial Copy the Setup Host command from Setup Minio CLI tab to a notepad or leave it in the clipboard We will soon use it to setup Minio CLI Note In case you forget to copy the setup host command for Minio CLI dont worry You can always go back to model details and get it again Step 2 Start a new Notebook To work with the model weights we will need to first need to download them to a local machine or a notebook instance In TIR Dashboard Go to Notebooks Launch a new Notebook with Transformers or Pytorch Image and a hardware plan eg A10080 We recommand a GPU plan if you plan to test or finetune the model Click on the Notebook name or Launch Notebook option to start jupyter labs environment In the jupyter labs Click New Launcher and Select Terminal Now paste and run the command for setting up Minio CLI Host from Step 1 If the command works you will have mc cli ready for uploading our model Step 2 Download the LLMA27BChat by Meta model from notebook Now our EOS bucket is store the model weights Let us download the weights from Hugging face Start a new notebook untitledipynb in jupyter labs Add your huggingface API token to run the following command from a notebook cell You will find the API token from account settings If you dont prefer using API Token this way alternatively you may run huggingfacelogin in notebook cell export HUGGINGFACEHUBTOKENhfxxxx Run the following commands in download the model The model will be downloaded by huggignface sdk in the HOMEcache folder from transformers import AutoTokenizer AutoModelForCausalLM import transformers import torch model AutoModelForCausalLMfrompretrainedselfmodellocalpath trustremotecodeTrue devicemapauto tokenizer AutoTokenizerfrompretrainedselfmodellocalpath pipeline transformerspipeline textgeneration modelmodel torchdtypetorchfloat16 tokenizertokenizer devicemapauto Note If you face any issues running above code in the notebook cell you may be missing required libraries This may happen if you did not launch the notebook with transformers image In such situation you can install the required libraries below pip install transformers torch Let us run a simple inference to test the model pipelineIt is said that life is beautiful when dosampleTrue topk10 numreturnsequences1 eostokenidselftokenizereostokenid maxlength200 Note Since llma7bhf is a base model and not trained on intructions or chat it is no capable of answering question However the model is trained for sentence completion So instead of asking What is life an appropriate input will be it is said that life is Step 2 Upload the model to Model Bucket EOS Now that the model works as expected you can finetune it with your own data or choose to serve the model asis This tutorial assumes you are uploading the model asis to create inference endpoint In case you finetune the model you can follow similar steps to upload the model to EOS bucket go to the directory that has the huggingface model code cd HOMEcachehuggingfacehubmetallma27bchatsnapshots push the contents of the folder to EOS bucket Go to TIR Dashboard Models Select your model Copy the cp command from Setup Minio CLI tab The copy command would look like this mc cp r MODELNAME llma7bllma7b323f3 here we replace MODELNAME with to upload all contents of snapshots folder mc cp r llma7bllma7b323f3 Note The model directory name may be a little different we assume it is metallma27bchat In case this command does not work list the directories in HOMEcachehuggingfacehub to identify the model directory Step 3 Create an endpoint for our model When a model endpoint is created in TIR dashboard in the background a model server is launched to serve the inference requests TIR platform supports a variety of model formats through prebuit containers eg pytorch triton metallma2 For the scope of this tutorial we will use prebuilt container LLMA27B for the model endpoint but you may choose to create your own custom container by following this tutorial In most cases the prebuilt container would work for your use case The advantage is you wont have to worry about building an API handler When you use prebuilt containers all you need to do is load your model weights finetuned or not to TIR Models EOS bucket and launch the endpoint API handler will be automatically created for you Steps to create endpoint Go to TIR Dashboard Go to Model Endpoints Create a new Endpoint Choose LLMA27B option Pick a suitable GPU plan we recommend A10080 and disk size of 20G Select appropriate model should be the EOS bucket that has your model weights Complete the endpoint creation When your endpoint is ready visit the Sample API request section to test your endpoint using curl Products TIR AI Platform GPU Dedicated Compute CPU Intensive Cloud High Memory Cloud Linux Smart Dedicated cPanel Linux Cloud Windows Cloud Windows SQL Cloud Plesk Windows Cloud GPU Smart Dedicated Load Balancer Company About Us Meet the Team Become a Partner E2E in Media Testimonials Investors Careers Contact Us Contact Sales Escalation Matrix Service Level Agreement Terms of Service Privacy Policy Refund Policy Policy FAQ Resources Blog Events Service Health Status Help White Papers Ecosystem Enablers Customers Certifications Countries Served FAQs E2E Networks Limited E2E Networks Limited is a NSE Listed AIFirst Hyperscale Cloud Computing Platform CIN Number L72900DL2009PLC341980 Copyright 2023 E2E Networks Limited


Billing E2E Networks documentation Skip to content E2E Cloud Docs E2E Networks TIR Toggle navigation menu Login Sign Up E2E Networks documentation K Docs E2E Networks TIR Myaccount Getting Started with Myaccount SignUp Process for Indian Customers Customer validation Process for Indian Customers SignUp Process for International Customers Customer Validation Process for International Process Customer Validation Process for Contact Persons Domestic Customer Validation Process FAQs International Customer Validation Process FAQs Sign In Process Release Notes Compute Nodes Virtual Compute Nodes Monitoring 1Click Deployment Active Directory GPU GPU Cloud EQS Introduction How to Create EQS Actions Add Queue under tab Actions for queue service Using SDK Appliance Load Balancer Appliance Auto Scaling Introduction Concepts Define Scale Groups FaaS Function as a Service FaaS How to Create Functions Functions Information Network CDN VPC How to reserve an IP address Reserve IP Pool DNS Custom 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Service on a Suspended Account for NonPayment Database Database Database PostgreSQL Parameter Group How to create Parameter Group MongoDB mariaDB Storage Storage Block Storage Object Storage CDP Backup Scalable File System Kubernetes Kubernetes Service Kubernetes Kubernetes Marketplace Monitoring Stack Cert Manager Nginx Ingress Controller Troubleshooting Argo CD Declarative GitOps CD for Kubernetes Deploy to Kubernetes using Argo CD and GitOps Jenkins CI Tool Setup Jenkins On Kubernetes Cluster Ansible CD Tool Istio Service Connecting to Dbaas FAQS Container Registery Container Registry Simplifying Pull Operations with UserFriendly Interface API Developers Guide API SDK E2E CLI Tool Introduction Terraform Terraform Getting Started e2enode Resource Node Plans e2eimage Resource AIML TIR AI Release Notes TIR AI Platform Introduction Getting Started Howto Guides Projects Notebooks Committed Notebook GPU H100 Plans Datasets Model Repository Model Endpoints Pipeline Run Scheduled Run Fine Tuning Models Model Playground Samples and Tutorials API Tokens SSH Key Container Team Features Settings Analytics Billing AIML Tutorials Finetune LLMA with Multiple GPUs Deploy Inference for LLMA 2 Deploy Inference for Codellama Deploy Inference for Stable Diffusion v21 Finetune Stable Diffusion model on TIR Deploy Inference for MPT7BCHAT Custom Containers in TIR Fine Tuning Bloom Natural Language Queries to SQL wth Code Llama E2E Networks documentation Welcome to TIR AI Platform Documentation Billing Billing Notebooks Notebooks are billed according to the cost of the machine it is launched on There are a wide variety of CPU GPU Machine Plans available on our platform to launch notebooks each of these plans has a price associated with it on which the customer is billed The billing for these machines is done on hourly basis Note To launch any notebook on a paid machine one must have enough credits to run that notebook for about 24 hours We also provide a certain number of free machine plans to launch notebooks Kindly refer to the FreeTier Notebooks Section for more details As soon as the notebook is launched or started the billing starts Billing of a particular notebook stops when the notebook is stopped or terminated Notebooks are not billed when it is in stopped state FreeTier Notebooks FreeTier Notebooks are the notebooks running on the free machines plans available on the platform Each Primary Account gets a fixed number of free hours every month The free hours available in a month are different for CPU GPU Machines Currently every account gets 2 hours of monthly free usage for GPU Machines For CPU Machines there aint any time limit As long as free usage hours are available in the account any customer Primary or Secondary can launch these FreeTier Notebooks Notebook limit At any point of time only 1 FreeTier Notebook each for CPU GPU type machines is allowed per account ie across projects teams of primary secondary customers If your monthly free hours are consumed or notebooklimit condition is not met freetier notebooks cannot be launched Nevertheless you will always be able to launch notebooks on paid machines without any restrictions When the monthly free usage limit has been reached free tier notebooks are either autoshutdown or converted to paid instances depending on the termination policy chosen by the user at the time of launching the notebook If the Convert to Paid Version option is chosen billing of notebooks will be started as soon as the free hours have been consumed Notebook Disks PVC Every Notebook comes with a default 30 GB of disk space This disk space can be upgraded to a maximum of 100 GB as per the user choice Users are not charged anything for the default 30 GB of disk space But every additional GB of space beyond the default 30 GB will be charged on a per GB per month basis Datasets Creation of any dataset leads to the creation of a bucket in the customers Object Store on MyAccount Datasets are not charged anything explicitly but all the corresponding buckets in MyAccount will be charged as per the pricing of Object Storage Model Playground The cost of LAMA2 and Code Llama models is based on the number of tokens you input and the number of tokens in the output and for Stable Diffusion the cost is based on number of inference steps On this page Notebooks FreeTier Notebooks Notebook Disks PVC Datasets Model Playground Products TIR AI Platform GPU Dedicated Compute CPU Intensive Cloud High Memory Cloud Linux Smart Dedicated cPanel Linux Cloud Windows Cloud Windows SQL Cloud Plesk Windows Cloud GPU Smart Dedicated Load Balancer Company About Us Meet the Team Become a Partner E2E in Media Testimonials Investors Careers Contact Us Contact Sales Escalation Matrix Service Level Agreement Terms of Service Privacy Policy Refund Policy Policy FAQ Resources Blog Events Service Health Status Help White Papers Ecosystem Enablers Customers Certifications Countries Served FAQs E2E Networks Limited E2E Networks Limited is a NSE Listed AIFirst Hyperscale Cloud Computing Platform CIN Number L72900DL2009PLC341980 Copyright 2023 E2E Networks Limited