Question: What topic did Chandrasekharan et al. study in 2015 when Reddit banned several communities under new anti-harassment rules?
Evidence: In June 2015, the operators of the online discussion site Reddit banned several communities under new anti-harassment rules. BIBREF0 used this opportunity to combine rich online data with computational methods to study a current question: Does eliminating these “echo chambers” diminish the amount of hate speech overall? Exciting opportunities like these, at the intersection of “thick” cultural and societal questions on the one hand, and the computational analysis of rich textual data on larger-than-human scales on the other, are becoming increasingly common.
Indeed, computational analysis is opening new possibilities for exploring challenging questions at the heart of some of the most pressing contemporary cultural and social issues. While a human reader is better equipped to make logical inferences, resolve ambiguities, and apply cultural knowledge than a computer, human time and attention are limited. Moreover, many patterns are not obvious in any specific context, but only stand out in the aggregate. For example, in a landmark study, BIBREF1 analyzed the authorship of The Federalist Papers using a statistical text analysis by focusing on style, based on the distribution of function words, rather than content. As another example, BIBREF2 studied what defines English haiku and showed how computational analysis and close reading can complement each other. Computational approaches are valuable precisely because they help us identify patterns that would not otherwise be discernible.
Yet these approaches are not a panacea. Examining thick social and cultural questions using computational text analysis carries significant challenges. For one, texts are culturally and socially situated. They reflect the ideas, values and beliefs of both their authors and their target audiences, and such subtleties of meaning and interpretation are difficult to incorporate in computational approaches. For another, many of the social and cultural concepts we seek to examine are highly contested — hate speech is just one such example. Choices regarding how to operationalize and analyze these concepts can raise serious concerns about conceptual validity and may lead to shallow or obvious conclusions, rather than findings that reflect the depth of the questions we seek to address.
These are just a small sample of the many opportunities and challenges faced in computational analyses of textual data. New possibilities and frustrating obstacles emerge at every stage of research, from identification of the research question to interpretation of the results. In this article, we take the reader through a typical research process that involves measuring social or cultural concepts using computational methods, discussing both the opportunities and complications that often arise. In the Reddit case, for example, hate speech is measured, however imperfectly, by the presence of particular words semi-automatically extracted from a machine learning algorithm. Operationalizations are never perfect translations, and are often refined over the course of an investigation, but they are crucial.
We begin our exploration with the identification of research questions, proceed through data selection, conceptualization, and operationalization, and end with analysis and the interpretation of results. The research process sounds more or less linear this way, but each of these phases overlaps, and in some instances turns back upon itself. The analysis phase, for example, often feeds back into the original research questions, which may continue to evolve for much of the project. At each stage, our discussion is critically informed by insights from the humanities and social sciences, fields that have focused on, and worked to tackle, the challenges of textual analysis—albeit at smaller scales—since their inception.
In describing our experiences with computational text analysis, we hope to achieve three primary goals. First, we aim to shed light on thorny issues not always at the forefront of discussions about computational text analysis methods. Second, we hope to provide a set of best practices for working with thick social and cultural concepts. Our guidance is based on our own experiences and is therefore inherently imperfect. Still, given our diversity of disciplinary backgrounds and research practices, we hope to capture a range of ideas and identify commonalities that will resonate for many. And this leads to our final goal: to help promote interdisciplinary collaborations. Interdisciplinary insights and partnerships are essential for realizing the full potential of any computational text analysis that involves social and cultural concepts, and the more we are able to bridge these divides, the more fruitful we believe our work will be.
In June 2015, the operators of the online discussion site Reddit banned several communities under new anti-harassment rules. Chandrasekharan et al. [2017] used this opportunity to combine rich online data with computational methods to study a current question: Does eliminating these “echo chambers” diminish the amount of hate speech overall?
Answer: Does eliminating these “echo chambers” diminish the amount of hate speech overall?