How to improve hotel service? : Case: Leinon Apartments
Journal: Theseus (Ammattikorkeakoulujen)
Year: 2019

Customers’ feedback is of the most important factors in getting success in every business, because customers are the main source of profit creation.&#13;\nNo matter, if customers are satisfied or dissatisfied, their feedbacks are important to develop any kind of customer service. The main purpose of the thesis was to find out what customer service should be, what services are the most needed and customers’ opinions about already existing services in hotel Leinon Apartments. In this way, research