Sentiment Analysis of "AUTOSTRADA.INFO/RU" Users’ Comments
Journal: SPIIRAS Proceedings
Year: 2019

As a result of the analysis, it was revealed that social networks (Vkontakte, Facebook), thematic communities in microblogging networks (Twitter), resources for travelers (TripAdvisor), transport portals (Autostrada) are a source of up-to-date and operational information about the traffic situation, the quality of transport services and passenger satisfaction with the quality of levels of transport services. However, the existing transport monitoring systems do not contain software tools capable