“Vse (Everyone) Online?”: an exploration of the evolution of the Russian Federation's digital government portal during the COVID-19 pandemic
Journal: Frontiers in Sociology
Year: 2023

The penetration of digital technologies in government has been met with both optimism and caution. This study seeks to contribute to this field by examining <i>how digital government evolved during the COVID-19 pandemic</i>. Using media reports on Russia's government services portal (Gosuslugi), it finds that authorities made the portal a centerpiece of their pandemic response by enhancing its <i>communicative, transactional</i>, and <i>participatory</i> functions. These efforts aimed to not onl