Improving the quality of services through the introduction of digital technologies
Journal: E-Management
Year: 2025

The subject of this article is digital technologies and innovations in the service sector studied in terms of their impact on improving the quality and efficiency of services provided as well as in terms of the formation of competitive advantages in the market. The purposes are to explore the possibilities of the digital technologies and to analyse ways to introduce them into the practice of service companies for improving the quality of service and achieving sustainable business growth. The met