Development of a method of continuous improvement of services using the Business Intelligence tools
Journal: Open Education
Year: 2018

The purpose of the study was to develop a method of continuous improvement of services using the Business Intelligence tools. Materials and methods: the materials are used on the concept of the Deming Cycle, methods and Business Intelligence technologies, Agile methodology and SCRUM. Results: the article considers the problem of continuous improvement of services and offers solutions using methods and technologies of Business Intelligence. In this case, the purpose of this technology is to solve