Commercial Content Moderation: An opaque maze for freedom of expression and customers’ opinions
Journal: Rivista internazionale di filosofia e psicologia
Year: 2020

The present work analyses Content Moderation, focusing on ethical concerns and cognitive effects. Starting from a general description and history of the moderation process, it stresses some ethical problems: quality of moderation, transparency, and the working conditions of human moderators. Using some of Facebook leaked slides offering examples of moderation, we define some controversial rules and principles for Commercial Content Moderation. These examples highlight a general lack of coherency