Query Rewriting for Voice Shopping Null Queries
Year: 2020

Voice shopping using natural language introduces new challenges related to customer queries, like handling mispronounced, misexpressed, and misunderstood queries. Voice null queries, which result in no offers, have negative impact on customers shopping experience. Query rewriting (QR) attempts to automatically replace null queries with alternatives that lead to relevant results. We present a new approach for pre-retrieval QR of voice shopping null queries. Our proposed QR framework first generat