{ "dial_data": { "super_dialseg": [ { "dial_id": "1409501a35697e0ce68561e29577b90a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My insurance ended so what should i do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need to get insurance or we will suspend your registration and license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Don't do that I'll get insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, have you received a letter from the DMV letting you know how to clear things up?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have, that is why I am here to clear that up and change the address on my license and registration", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, we can take care of that", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Thank you so much. After looking through these requirements that I need to bring to DMV, can you tell me whether a GED certificate will be a valid proof of identification?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, it is. You can contact your college and get a certified copy.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. I think that I can found some bills, of some services, would that help too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, as long as they be a phone, electricity, gas, water or cable bill.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I use my union card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, it's also a valid document, no matter if you have no longer that union job.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "98c58a56af5e55754eeb7d427928ff66", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to change my address.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to report it to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your license current?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Yes, I just have to change the address.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if my insurance had lapsed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your license and registration could be suspended.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Ok, yes, they are good alternatives. I know you ask a lot for birth certificates, but what if you don't have one handy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can go and use the NYS Department of Health Vital Records to lend you a hand on that. You can even order those through an independent partner.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Going back to those alternate documents, can i use General Educational Development certificate as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure. You can contact your college to ask them for a certified copy.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Are you sure? I don't want to waste my time there.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Absolutely, that document is totally valid for this procedure.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "56f37985586c76d125118233adb410fa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i pay dial in search account fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "paying customers must include a deposit with the application. your first deposit must be enough to pay for two months of searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "when we accept your application. does this apply to you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your deposit is added to your new account balance", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what about my browser?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "please update it to the newest version", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how do i contact the dmv about my dial in search account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can contact us at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if i have to pay a fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your account records will reflect youe debits and your credits and show your account balance. please visit our escrow accounts page. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how will i know my application has been accepted?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "we will cerate an account for you, we will send yo your account number and password, your seven digit account number will never change.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "82ba8181a008d2f3f0d004846ff458c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to pay the dial-in search account fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The custoers must pay a deposit with the application, and it should be enough to pay for two months of searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Was your application accepted?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then, your deposit will be added to your new account balance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you tell me some of the organizations that are exempt from the search fees?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Some of the exempted organizations are any public organization, its officers, a volunteer fire company, volunteer ambulance service, etc. These organizations are exempt from the search fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What to do in case none of the users performed a search that the DMV contacted me for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should contact the DMV immediately.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why would the DMV contact me about a search?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The DMV may contact you to ask you about a search to make sure you comply with the Dial-In Terms of Service.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if the search is done on behalf of a client?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case, you'll have to give the permissible use of your client and a proof of your client-agent relationship.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d157d69d6ee78cabbc77dd57c4d41862", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm enquiring about out of state insurance docs", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We will never accept out - of - state vehicle insurance coverage of any type ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle registered in New York?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "it must have New York State auto liability insurance coverage.\nYour motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles , motorcycles are registered for one year rather than two", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need insurance to register my vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes the DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How long do I have to register?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where can I find more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What kind of proof of insurance do I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Your insurance company will issue proof of insurance in two ways: It will give you two original NY State Insurance ID Cards or provide you with access to your digital electronic NY State Insurance ID Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "389cc90cb2e3c1ef291ea78b73ece9d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need insurance to register my vehicle? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. The DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Where can I find more info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm glad to know, another question related to the letter that my car insurance issues, what if in the end I can't get insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you need to surrender your vehicle registration and plates to the DMV immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Hold on. My wife just showed me another letter, in it they write that my license is suspended. What should I do now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended, and that no other company notified the DMV about new coverage.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "But what if I do have insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you should follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "All that trouble, even though I am insured. But no can do. Any pointers on what I shouldn't do in my situation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Do not use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake and keep the plates while you resolve a problem with your insurance company.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "04479f1bf3da15cdbb958078cb204a26", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please tell me about the county use taxes and the supplemental fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "these are taxes that all residents of the New York City and several counties in New York have to pay when they register or renew a commercial vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have more questions about these taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that's enough.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "aactually, who's in charge of collecting the taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That would be the DMV who collects the taxes for the city and counties.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "do you have your residence outside New York City and are you exempt from the vehicle use tax in your county?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, that's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should complete form UT-11C.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about the county use tax chart for counties outside of New York City?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That chart shows the use taxes and supplemental fees for original registrations and renewals. Thes sales tax depends on the purchase proce of the vehicle and where you are located.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Now, what if I reside in New York City and am exempt from the NYC vehicle use tax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case, you should go to a local DMV and get form UT-11, You can also get it from a DMC call center.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b1636bf0a27cb22b424bd5c572646dfa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do the county taxes work? how are they used?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any questions about these taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok great! Thank you for your response. You can ask the city or county you are in about that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there anyway to become exempt from them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the DMV Call Center", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you know where the centers are located?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes I do. New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What are the fees for that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The fees listed in the chart are for commercial vehicles that weigh less than 18,000 lbs", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how do I know if I have to pay or not?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can view and download the form here complete form UT-11C", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What about the taxes for outside counties of new york?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " The chart show the use taxes and supplemental fees for all original registrations and renewals", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b15800c850f4b6e6035f4213b073dca0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I surrender New York State plates to the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to surrender plates from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes they are from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They need to be surrendered to the state's DMV they are from then.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have another question about the DMV. Is my registration fee for the first year refundable?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is possible. If you have already received a refund for the 2nd year of the registration fee and you have the UNUSED registration sticker and stub", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I go about getting my refund if I qualify for one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you surrender your plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "So when I give them my plates I will get a refund?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " When you surrender your plates , your Receipt FS-6 T indicates if you are eligible to receive a refund ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you give me an exaplme or an estimate on what my refund will be?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I sure can! Here is an example to show how your refund amount is determined .\n You paid $ 137.50 to register your vehicle for two years", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I changed my name, is it possible to still get a refund?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes it is possible", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6f97154ba52c868e0f706eaa3181d1da", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to turn my plates into the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Ok, thank you for doing so volunatily. Are you looking for a refund?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, I am as I already have plates that have a longer expiration than my ones I'm turning in.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I can turn in the registration as well and get a new one then.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Were the plates lost/stolen or destroyed?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "This reminds me of a lost license certification. May I report the theft of my license plates to the police?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, and ask the police to complete a police report and then bring police report to a DMV office", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you also know about this lost, stolen or destroyed plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Sounds good, you will not be eligible for a refund then as you're bringing in the actual plates without a loss.", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "If they were destroyed, what can I do about that?", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I also have a trailer that I tow with that truck. Do I need to surrender those plates aswell?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If the trailer is not currently and validly registered, you would not only need to turn in those paltes but get the trailer registered as well.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Okay. Now, regarding my vehicle registration request for refund, what if I changed my name, is it possible to still get a refund?", "topic_id": 9, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes it is possible", "topic_id": 9, "segmentation_label": 0 } ] }, { "dial_id": "88e5d2c8f965b98d831c84d12f7ddd78", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yeah, um, i'm looking for some help with a non-driver ID renewal.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. If you're looking to renew your ID, you can do it up to one year before your ID expires, and up to two years past its expiration date.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ok, thanks. Um, i've been told that i can apply for the renewal by mail, can i do that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Absolutely. You can go for that option. If so, You'll need to send us a copy of your proof of SSI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I upgrade to a REAL ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. While a REAL ID isn't required, you can obtain these at a DMV office.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you currently have a Standard Driver License?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I don't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you plan on travelling in the near future?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I'll be travelling to Canada.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It's recommended that you come to DMV now, so that you can avoid a second office visit later.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Why is this important?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It makes boarding a domestic flight more convenient.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I thought you could just use a Standard driver license for identification?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Starting October 1st 2020, a Standard Driver License will not be accepted as proof of identification when boarding domestic flights, unless you have a Passport.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ce72df1f8ff0564cd064bd5c2e464dbc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to know about renewing my ID card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you over the age of 21 or will you be 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Well I am 20 but I turn 21 next month. Does that make a difference?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Since you are within 40 days of your 21st birthday, you won't have to do anything different. Your new ID won't have \"Under 21\" printed on it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I ask something else? Regarding the renewal of the card, how long does it usually take? What is the most important of all that you explained to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes for a New York State driver's license or a valid or expired learner's permit in the last 2 years by a card NDID", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where I get the Supplemental Security Income Proof", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " you receive SSI?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How is the process by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " it will not be accepted as proof of identification to board a domestic flight after October 1 , 2020 unless you have a Passport . We recommend you come to the DMV to upgrade to an Enhanced or REAL ID . Follow the instructions above for exchanging at an office .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8fcb7fb63e5e3a31f920532d86e5bd93", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi How are you today? I was wondering how the refund amount is determined?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I am good, thank you for asking :D Here is an example to show how your refund amount is determined ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "oh okay thank you, so it is different for everyone then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You are welcome. YEs that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you know about purchase price. Is there a sales tax on both the purchase and registration of a vehicle with the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV does not collect sales tax when you apply for a vehicle registration if NY State sales tax was paid to a NY State dealer and will, for that reason, not issue a sales tax receipt. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What will I need to do when I register my vehicle in New York at a DMV office as far as sales taxes? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you register your vehicle you must either pay the sales tax, prove that the sales tax was paid, or prove that your vehicle registration is exempt from sales tax. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the procedure if I was not a resident of New York when I bought my car? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will use the Sales Tax Ememption form at NY State Department of Tax and Finance DTF-803 to receive a non-resident exemption from NY State sales tax. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What proofs will I need to transfer my title to a NY State title? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the name on your title will not change, then sales tax forms and proofs are not required. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Does it matter if my car was a gift to me? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If the vehicle was a gift or was purchased from a family member, you must use the Statement of Transaction at NY State Department of Tax and Finance DTF-802 to receive your sales tax exemption. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "228b1945651a202913c9076030ec6839", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible to transfer any left over credit to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have more than one vehicle registered to you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! if you transfer your remaining registration to another vehicle , your new registration will expire the same day as your old registration ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How am I able to get a refund if need be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes it is possible When you surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "is it an easy process to get a full 2 year refund?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. you can apply for a refund of the 2-year fee that you paid when you renewed the registration", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "there is something else about how to transfer a registration to another vehicle. Can I transfer vehicle license plates and plates to a new vehicle that I own?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you are able to transfer the registration and vehicle plates to a new vehicle you bought.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I don't want to transfer the registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You don't have to; but you must surrender the vehicle plates to the DMV and you might be able to get a refund before they expire.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "32d44e41e9ca9f3645e39075243c9854", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do to prepare for my road test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Make sure you do everything needed within one year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Does it expire within a year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you need to complete all requirements in one year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I understand more about what happens at crosswalks?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please refer to the driver's manual you were given when getting your permit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "There's one more thing you should know about REAL ID. Is there anything that already complies with the REAL ID requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The enhanced driver licenses, permits or non-driver IDs along with valid US Passports are already REAL ID compliant", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I get a REAL ID if I have lost my Social Security Card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have mislaid your Social Security Card, you must get a replacement card before applying for a REAL ID. Further information on how to get a duplicate card is available on the Social Security Administration website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I don't want to get a REAL ID at this moment in time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have decided not to get a REAL ID, please be advised that any license, permit or ID card issued after October 30, 2017 will be marked Not for Federal Purposes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b0b94b6e6c7fdbb561f14ebd0a05cde9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to do before my road test", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Read the manual given to you when you got your permit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there anything I should practice?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I would recommend practicing and studying it all.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd also want to find out on what are the basis for conditional license to be given to drivers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is restricted use", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What more details do I need to know?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can do this at most , but not all , Motor Vehicles offices . Contact your nearest office to find out where you can apply ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok i need to know more about restricted use", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "all related to alcohol or drugs", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f33ebe04c6c6fc36825253952db3380a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how to change address and mailing information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "updating address. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we send documents to the address we have on our records at the time of the order", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what if i moved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "first change your address, then order a replacement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to ask another question regarding the fee chart. Do you have any resources that I can use to view the fees that I need to pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I can link you to a table that shows the fees", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what's the cost for a motorcycle license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The fees you pay when you get your first motorcycle license will depend on whether or not you currently have another class of New York State driver license and your exact age when you apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what are some of the other places that fall into the metro commuter district?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Manhattan, Bronx, Kings Brooklyn, Queens and a few others", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3bfcb31853d0263ddc66141591961768", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Dp I need a new eye exam to replace my license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Maybe, if you would like, we can mail you all needed information and forms in order to renew this.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "I would like to, yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I would like to change my name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "There is a reference document to do that, allow me to do this.``````````", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I would need to change the address and name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Give me a moment to bring that up.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would also like to send the new ID to a temproary address.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We can do that, however, we need to confirm that address in person, first.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Sounds good to me.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Please make sure to fill out the appropriate forms with respect to what is required.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need to get a newer version of that ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you do.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "You would need to go to a DMV office.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Go to a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "774999a5a66b872c52bb8b314f29bd4d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about self-certification", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking on behalf of yourself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes i need help understanding self-certification", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To be in compliance with federal regulations, all commercial drivers are required to certify to the DMV the type of driving they perform or expect to perform. If you self-certify to a non-excepted driving type NA or NI are also requited to submit a copy of their USDOT Medical Examiners Certificate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "there is something else about inspection sticker? Do I need to replace the inspection Tag?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request form. Complete the form and mail it to the address on the form.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has your vehicle's inspection tag expired in the last 60 days?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may be fined $ 25 to $ 50.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If the tag cannot be used?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can have your vehicle re-inspected or you can request a replacement label using the PDF VS-118 Replacement Inspection Label Request Form. Complete the form and mail it to the address on the form.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and who to send the inspections?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If the inspection tag expires more than 60 days?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "the fine is between $ 50 and $ 100.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "When do you need a security inspection?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "All vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station\n every 12 months\n when vehicle ownership is transferred", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "62558800a99e9d5cbb67cb915d6f714e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where do I apply for escort driver certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most DMV offices offer the test, it will be listed with their Office Hours.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does your local office offer it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, the certification test is not listed for my location.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I take the test online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It isn't offered online yet, but there are several offices close to you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will there be paperwork I need to fill out to take the test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you need to fill out the Vehicle Escort Driver Application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How old do you have to be to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You need to be at least 21.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "by the way, I have a DHS document as a temporary visitor, and I have doubts regarding my DMV document expiring on the same date as my DHS permit, can you give me information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, it does not expire on the Temporary Visitor expiration date, nor will your privilege to drive in New York", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b0334fb469eff9feb4ab9ea51daa05be", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if my vehicle is stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Report it to the police and your insurance company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Report it to the police and your insurance company as soon as possible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I didn't get a title for it yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You need to apply for a title to transfer it. The insurance company will give you a letter stating they need proof of ownership, and submit it with your title application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Okay, on the topic of not being a US citizen To get a New York driver's license, permit or non-driver identification card, what if the temporary visitor status is extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is imperative that you bring your status to the DMV office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I pay taxes or my child attends school in another state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A judge would decide if you intend to make NY State your fixed and permanent residence.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I learn about exchanging my out-of-state driver license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can learn how to exchange your license.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "81cc489d8f2ec38379a7a4c65e4396db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if my vehicle is recovered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your vehicle is recovered, make sure to notify the police so they can cancel the stolen vehicle alarm and list the recovery on your title.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Will my title be revised?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, your title will be revised to show that your vehicle was recovered.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If my vehicle and plates are recovered before I file a MV-78B form, is my registration still active?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, your registration will still be active as long as you make sure to cancel the stolen vehicle alarm.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Now, regarding escort vehicle driver certification . Will there be paperwork I need to fill out to take the test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you need to fill out the Vehicle Escort Driver Application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How old do you have to be to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to be at least 21.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What do I need to bring with me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need your driver's license and additional ID. The DMV Document Guide shows the whole list of acceptablr ID.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f0f42c64f3ed1ab1df4788efa9ae6237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to register a moped.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you give me the specs of it to ensure the best way to register it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "(insert specs here)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Your specs do classify as a moped but there are some special resitrctions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "What are they?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Please reference the attached chart to determine your eligibility.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I have some of that. What else do iI need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It sounds like you have a firm grip on what you need, but for any further confirmation, check the chart out.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I don't want transfer the registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not transfer the registration, you will need to surrender the vehicle plates to the DMV. You might be eligible to receive a refund if you surrender the plates before the registration expires.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you have anywhere where I can look at more info on transferring ownership of a car?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I can link you to more information on buying or selling a vehicle & transferring ownership", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e7aa37e907c0fcdb32fa7de67531174e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I pay for additional test to take road test #1", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "if you have failed your road test you can pay for additional tests online of by phone", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What if I have a valid learner permit of driver license and did not fail the test", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you can pay for additional tests online or by phone", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "how can I pay the fee ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can pay by credit or debit card", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "One more thing for Pay suspension termination fee. How do I know the status of my license or driving privilege after paying the fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you paid the fee online? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have not yet. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "How will I know the status of my license when I do pay the fee? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "You can sign up for a MyDMV account and use the My License service. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "When will I get my license back?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "When will I get my license back? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will get it back after the suspension period ends. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "be2fb0f758ca7f6452f1ead0eae321b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What follows after passing the test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must first schedule and take a practical exam", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I wanted additional classes, how should I pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to pay for additional tests?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I'm just asking at home that I want to pay later...", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Ok, of course if you want you can pay for classes adi...", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, thanks does not apply to me", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if my learning permit expires before the next class?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must obtain a new license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I need to canel my test", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Tests can be cancelled /rescheduled or relocated because of bad weather or road construction or reschedule for other reasons", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there any way I can learn more about what happens at crosswalks? I want to know in detail so I will be prepared for the road test.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Please refer to the driver's manual you were given when getting your permit.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e0a50eea76d8e6f19f09fd33ccb65aef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do i do if i receive a traffic ticket?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "introduction. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "if you are issues a ticket for a non criminal moving traffic violation in the five boroughs of new york city. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do i have to attend my hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "hearings are open to the public. you may go to any tvb office to watch hearings so you know what to expect at yours.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if i please guilty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you will be notified that you must got to the tvb to answer the charge in person.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how do i plead guilty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can easily fill in the request information, sign it and either mail it with your payment to the albany address listed on the ticket or bring your payment to any tvb office :) ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if im a holder of a junior license? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you can not plead by mail or online. you still must appear for a hearing in a tvb office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "so i have to fill in the requested information", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "yes you must full in the requested information, sign it and either mail it with payment or personally bring your payment into any tvb office!", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "what if im issued a ticket?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "you must include a request for one when you mail your not guilty plea. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6cee8873c89eab8dcddb374f4cf62547", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I got a traffic ticket, how do I pay it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you just receive one ticket?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i did", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "have you been issued a non criminal moving traffic violationin any five boroughs of NYC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i have not", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "SoI cannot plead guilty via mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No you cannot, you will be directed to go to TVB in person", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if it is a driving without insurance violation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You could not plead guilty via mail", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I did not take any action in the alotted time frame?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible that your license will be suspended", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How would I go about appealing a decision?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can determine if you can file an appeal online [ 2 ] or download Traffic Violations Bureau Appeal form", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "81d0d6e56e3c12871422b6a20f5d303d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help getting a N.Y. License", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a license in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't have a license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What do I do if my permit is not enhanced?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to get the real ID.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. Another question on road test, what if I pass the exam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Something else I want to ask about New York State driver license, what if I'm trying to drive a taxi?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to contact the taxi commission.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are the requirements to drive a taxi?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must be 18 or older with a CDL.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What do I do if I don't have a license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to learn how to apply", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What if I want to travel?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "I recommend getting a real ID.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "What do I need to bring?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Proof of identity.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "d00e2b2e8bd054a2eefd0817e8dc78e1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, is there a way to Change from a Class D to a Class E license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hello. It is possible. Application for Standard Permit , Driver License for Non - Driver ID Card PDF [ 2 ] MV-44", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you trying to change the class of the license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I am, yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great! if you want a REAL ID or Enhanced , complete this document guide to know what proofs of identity to bring to an office", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want a standard license that will display not for federal purposes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes that is fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ok great! bring your current NY State license as proof of identitys", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "That's helpful to hear. About interim license, what if I succeed on the test.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "OK, thanks. I'd also want to find out my Driver's license. What if I do not have a New York driver's license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Starting in October 2020 ] you will need an Enhanced or REAL ID to board a domestic flight unless you have a passport ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Does it need to be enhanced?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your license or permit was issued before October 30 , 2017 and is not Enhanced, then yes it does", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0ffb8fbae2c4a3b059ae82e87987023e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have an ignition interlock device on my car but want to lend my car to my Mom to drive...what can I do to allow her to borrow my car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your Mom have any driving restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, she has a clean record.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I have to pay extra fees to have my Mom to then drive my equipped car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to check about interstate legislation if she might use the car out of state, as well.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What are the global restrictions I face?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I suggest you check with national and interstate legislation for this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ihave no convictions, what can I do for my Mom to drive my car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You license can be revoked if you violate any terms of the prohibition.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I pay my fines can I get an early removal of my restriction?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may be able to have restrictions removed early if you contact your State licensing Office with your circumstances.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do cell phone violations affect my reinstatement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Well, yes, if you are found guilty of any cell phone or texting violations.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5931d5d4c01d59b3c2a0c9877e0e6438", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will my current resitrction be in effect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would have to either log into our portal or check the court order against you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "My convicition is not alcohol related.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You would still need to check the court order to ensure total compliance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Once again, my conviction was not alcohol related.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I was given an interlock; how do I remove it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would refer to the monitoring agency controlling said interlock.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What would happen if I get another ticket or something before the interlock is removed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Refer to the court order as well as your monitoring agency.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "But what if I get convicted of it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I understand your situation. Please refer to the appropriate agencies, however, as they have more knowledge about that than I do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if I have one drink and then try to drive? I'm still under the limit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "All drinking for an interlocked driver is prohibited. Please refer to the monitoring agency for any further questions.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7b1bedee4f16d530887cb57a8c707455", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for information regarding removing a lienholder from my title certificate", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is there a lienholder currently on your title certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes there is", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you recently sold a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "After selling a vehicle, you don't have to remove a lienholder from the title certificate, you give the original title and lien release to the buyer", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question about the Graduated License Law and Restrictions for Drivers under 18, what junior driver license classes are restricted under it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In addition to a junior learner permit, junior driver license classes DJ, MJ, and DJMJ are restricted under the Graduated License Law.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Will there be one specific region of New York that you will be driving in?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, it will vary.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Your driving privileges will vary depending on which region of New York you will be driving in. Would you like to see a Map of Regions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, that's okay.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you familiar with the differences between a junior learner permit and a junior driver license?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I know the differences.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Okay. In case you weren't aware, a driver who has a learner permit can only drive when supervised.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Thanks for the information. Are the restrictions on a junior driver license affected by what region I drive in?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes. Some regions within New York will allow a young driver who holds a junior driver license to drive unsupervised.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "090e7392843988b1ead16a4944343bf4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain how to remove a lienholder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you want to sell, Do you know you don't have to remove?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't. But I want to remove at all conditions.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So have you an acceptable proof that a lien is satisfied for that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I don't understand. Whats that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Two accetable proofs exist. You provide one of them to remove lineholder.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Which program is in charge of determining the proofs that I need to satisfy this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV brochure, New York State Vehicle Safety and Emissions Inspection Program for Automobiles and Light Trucks [3] C-50 lists the items of equipment reviewed during a safety inspection, and a description of the inspection of security", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If the inspection tag expires more than 60 days, how much is the fine?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the fine is between $ 50 and $ 100", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I need to replace the inspection tag, how do I do it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the Request for Replacement Inspection Sticker PDF [8] VS-118 form.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and what if my vehicle's inspection tag has expired in the last 60 days", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may be fined $ 25 to $ 50.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "88665e0f8bb9559cd372da65f0793428", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the registration fees and taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If it is the first time registering your vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What fees are there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Registration fee and plate fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I determine trailer and boat fees?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use the online service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are they calculated differently?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I transfer from another vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you will not need to pay the plate fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How does online estimate the fees?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It does not include tax.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I also use the charts for other fees?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I like to know the locations of DMV centers in New York, do you know where they are located?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "yes I do. New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island)", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "yes for passenger and commercial vehicles.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "17bfff3dc3ca6151a017f02990008b16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm moving out of New York and I don't know what to do with my plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to register your vehicle in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't want that", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is out-of-state insurance valid for a vehicle registered in New York?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Not at all.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I'm going to register my vehicle in New York, is it possible to have someone surrender my vehicle plates on my behalf?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes they can do that. Just make sure that the person gives you the FS-6 receipt for your records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I received a letter from the DMV about a lapse of insurance on my vehicle. can you give me a good option for me to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must send us a copy of your out of state registration in your name along with a copy of your out of state insurance ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if i What happens if I register my vehicle in another state and deliver the New York license plates to the New York DMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you can get insurance in the other state. Your insurance must meet the requirements of the state where your vehicle is registered", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What data should the proof have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "All proof must include the name and address of the registrant and the year, make and vehicle identification number VIN of the vehicle. We will apply your proof to the New York registry to reduce or delete a lapse of insurance coverage reported by your insurance company.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0cf32e1f74622c5b81501d36c82c57d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need refund information about cancelling an I-PIRP course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was the cancellation due to the sponsor being unable to conduct the course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was cancelled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, they must give you the option of a full refund of all course fees. If the course is available later on, the sponsor can also give you the option of rescheduling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How should I renew my registration before obtaining a New York State inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "call 518 - 486 - 9786.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what if I moved to New York and registered my vehicle here", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If your vehicle was registered in another state that issues an inspection tag", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you about to finish your out-of-state inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must obtain a vehicle inspection from New York State.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What should I do after returning my vehicle to New York State?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "After returning your vehicle to New York State\n write the date the vehicle returned to New York on the extension sticker\n stick the sticker to your windshield", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c73cc18d3c5e3fec252e06348f28a820", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to trade in my license for a New York one", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to exchange your-out-state driver license within 30 days of becoming a resident of New York.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what if I need my license for when I go back to my other country?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Yes, of course. Now I need to ask you another question about Y u M U. In addition, for DMV . What should I bring with me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if you have a valid New York license, permit or ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must bring your original social security card or W-2 with the complete SSN.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what is Enhanced License Sample, REAL ID and Standard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Learn more about Enhanced, REAL ID and standard documents", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c466c6723eb8a4d034f8b68f2017b425", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about on-site investigation, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about when the automotive facilities inspector AFI arrives to inspect your facility?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I need another kind of information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I get a Surety Bond?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "DMV doesn't provide Surety Bonds. You must contact a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B VS-3. Please, make sure that the business name and mail address of your bond match exactly those that appear on your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Which are the starter kit components?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What about Snowmobile Dealer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The DMV doesn't endorse these companies nor does it declare that the DMV has any association or supervision of these companies.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if the on-site investigation is approved?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, the DMV will issue you a certificate of registration , MV-50's Retail Certificates of Sale and a dealer plate letter if applicable.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Please, can you tell me again which are the starter kit components?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sure. Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2f7b40b2702eac5e4e2a158999baf8f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a problem with the repairs made on my vehicle at the auto repair shop.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The first thing to do is attempt to resolve the issue with the management of the business. Be sure to keep a written record of all contacts with management and the details about your repair.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I'll try to resolve it with the business first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If I do need to file a complaint later on, what happens then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "A DMV customer service rep will try to resolve the issue by discussing it with you and the repair shop. If the problem is not resolved, the complaint would then be referred to a DMV regional office for investigation.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "What if DMV finds out that there were violations made by the repair shop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I would like to know about what happens if violations are found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If violations are found, DMV will take action against the auto repair shop. This could include suspending or revoking their registration and/or imposing fines. The administrative law judge presiding at the hearing could offer the shop the option of paying you restitution in exchange for a shorter suspension period or lower fine. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is the Repair Shop Act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The act helps consumers get back thousands of dollars every year through mediation and restitution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Where can I find information about the NYS Lemon Law complaint?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can find information about this on our website under Lemon Law Complaints.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9449ebf0924645a487b5f55caf588970", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about the driving restrictions for people under 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The restrictions you are referring to were put in place by the Graduated License Law specifically for drivers under 18 who have a learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I don't comply with the restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You run the risk of having your learner permit suspended or revoked for 60 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "About removing liens, can a lien holder who has an account with the DMV's ELT electronic lien transfer system remove the lien from my certificate of title?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "They can apply to have the lien removed electronically", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have lost my title certificate and need to remove a lien, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must complete and Application for a Duplicate Certificate of Title and proof that the original lien is satisfied to the address online or bring these to a DMV office. A duplicate title certificate is processed by the DMV and the certificate is mailed to you for a fee of $20.00", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I request the DMV to remove a lien when I apply for a duplicate title certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can apply for this by way of mail or at a DMV office", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any way that I can transfer a title certificate that has a lien listed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When the DMV processes the title certificate of a new owner, the lien is removed", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens in the case of a lienholder being in possession of my title certificate?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In a n umber of states, the lienholder keeps the certificate until the lien has been satisfied. The lienholder then sends the title certificate to the owner", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9858298116d25496777287f315d078f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I required to notify DMV of my entry into the military? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you entering into the military? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not. I am actually asking for my son who will be leaving for basic training next month. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "if my son's license is valid now, what will happen if it expires while he is in the military? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If his NY State license was valid at any time during his military service, his license will be able to be renewed. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if my son has a lapse of insurance coverage during his period of active duty? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "He is required to maintain continuous coverage or to surrender his plates before any deployments. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is he unable to ensure that he will maintain continuous coverage or to surrender his plates now, before he departs for basic training? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "That is correct. He is unable to pay forward enough on his policy to ensure it would give him continuous coverage for the period he will be gone and he is unable to get to the DMV during business hours to surrender the plates at this time. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Basic training is not a deployment. The DMV does have a procedure in place to exempt military personnel from the requirements, however the procedure pertains to returning from deployment. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What would happen if his NY State registration would expire while he is on active duty? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Registrations are extended for up to 60 days from return to NY State. This extension applies only to vehicles registered to military personnel. He would need to show proof of military service or separation. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Is there another resource I could use to get more information? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you have any additional questions, you can contact the DMV Call Center. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f9fc913a1f1ac994dc2e643ffcd9b1a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'm not currently in New York City. How do I get an extension, I need it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "currently out of state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and all vehicles need inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, all vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station every 12 months, when vehicle ownership is transferred.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if there is no inspection tag?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And what other inspections should the vehicle have?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Most vehicles must also obtain an emissions inspection or a diesel emissions inspection at the time of the safety inspection....", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have an inspection of the previous applicant, does it work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "An inspection issued to the previous applicant is invalid.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and when do inspections expire?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A valid inspection tag must be displayed on your vehicle. Inspections expire on the last day of the month marked on the inspection label.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3c3654d321bc95fa05940a7f0ba7c238", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I bought my new car from a private seller.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was the private seller registered with the New York State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not that I know of.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is checked during an inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have a brochure \"New York State Vehicle Safety / Emissions Inspection Program for Cars and Light Trucks [ 3 ] C-50\" and it lists all the equipment we check.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok, I will check that out. Can I renew my registration before I get a New York State inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I am going to give you the phone number to call, 518-486-9786.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I will give them a call. What should I do if my inspection sticker falls off?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Clear tape works great to reattach it to the windshield.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is the sticker still usable?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "It isn't an issue, my sticker didn't fall off. I was just wondering.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4c4d4595a13b17fb034e85dead2fdab0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi I need to replace the inspection tag", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request Form. Complete the form and mail it to the address on the form.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my vehicle's inspection tag has expired, will I be fined?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your vehicle's inspection tag has expired in the past 60 days, you may be fined $ 25 to $ 50.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, for mail it to the address on the form .. What do I need to replace personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You need to pay a fee. Call to the Custom Plates Unit at 1-518-402-4838", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How can I keep personalized plates ? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you have IMJOE standard series personalized plates , with an annual fee of $ 31.25 $62.50 per two - year registration. You order IMJOE on a picture plate e.g., NASCAR , Yankees and pay the $62.50 annual custom plate fee $125 at the next two-year renewal in addition to other renewal fees, plus plate and document fees. The online custom plate ordering system cannot credit you for the custom license plate fees you have already paid in your current registration", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I purchase the vehicle from a private person?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, ask to the DMV to transfer your personalized plates when you register the vehicle", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c4a77823f51aa3b1ad2d426115788fef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, recently I moved to New York and registered my vehicle here, what about my inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "When does your out-of-state inspection expire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I dont know", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "In which case would I need an extension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "out of state when your inspection expires?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case you can request an extension. First, it determines whether an expired out-of-state inspection is a violation of the law in that state.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I request?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "please call 518 - 486 - 9786. we will be happy to help you", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8ef6653300a180177384722bb625a28a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I moved to New York and registered my vehicle here. Do I need to do an inspection again?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you don't need to be inspected immediately. Your out-of-state inspection remains valid until it expires or for one year after the registration date, whichever comes first.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I leave New York and my inspection expires, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Wait 14 days for the DMV to process and ship your extension decal. You will need it before returning your vehicle to New York", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you also know about this, what should I do? . And What if the lienholder has my title certificate", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then DMV will help you without fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there any other way for acceptable proof?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. your lineholder's letter. But authorized officer must sign the letter.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the adress for the mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "NYS DMV Title Services6 Empire State PlazaAlbany ,NY 12228 - 0331", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And does another way exist to remove lieholder?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, your lineholder can do electronically , if he has an account. then a new title will not be automatically sent to you", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "eedfdf848bc86c30ba8d75b70374df0c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to do the inspection if I bought a vehicle from a private seller", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "buy a vehicle from someone other than a registered dealer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have no problem with the inspection I understand it is part of the protocol. What if I don't have a NUmber customer identification number from the NY State DMV ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That would mean that the ADM course completion could not be applied to your license record. You may also be required to file a Request for Driver and/or Vehicle Record Information form, before you are allowed to take another ADM course.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I get the same benefits completing an I-PIRP course as I would a classroom PIRP course?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you would receive the same benefits. This includes being able to reduce your driver violation point total by a maximum for 4 points and entitles you to save 10% on your auto liability and collision insurance premiums.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When do I get my course completion certificate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The sponsor will mail your certificate after completion. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How secure are the I-PIRP websites?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Very secure. DMV requires sponsors and their delivery agents to provide secure websites that protect your personal information.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "102928b61088a51ff84d2bb3f8e6b755", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how I do the inspections if I bought a vehicle from a private seller", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "buy a vehicle from someone other than a dealer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Ok thanks, now regarding self-certification, will this make me comply with the new federal regulations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes this will satisfy the new federal regulations", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What happens if my Medical Examiners Certificate expires before i replace it with a new one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To avoid your status and license from being downgraded it is important to keep your information up to date and not allow it to expire.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the requirements for working for a private company that provides bus service to a local school system?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is acceptable to choose El", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can i be sure that the DMV has received the necessary paperwork from me to drive types NI and NA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the DMV has received the required paperwork your medical certification status will be \"certified\". Otherwise your status will be considered \"not certified\"", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can i keep my CDL but with restrictions on it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you are eligible for Excepted Intrastate Operation (EA). Make sure that your CDL has the restrictions: K CDL Intrastate Only and A3 Med Cert Exempt", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5ddc54e4bae20fd92545e38f74a9af98", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just moved to New York and registered my car here. I need help with understanding vehicle inspection rules.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle previously registered in another state that issued an inspection sticker?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. In your case, you will not need to have your vehicle inspected again until your out of state inspection sticker expires or for one year after the registration date, whichever comes first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What would've happened if an inspection sticker wasn't issued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to have your vehicle inspected in New York.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I will be out of state when my sticker expires? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for an extension. Be sure to first determine whether or not an expired out of state inspection is a violation of the law in that state.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I do when I get my extension sticker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Do not put it on the windshield of your car while you are out of state. Just keep the sticker and the instructions in your car to show an out of state police officer. Please understand that the extension sticker does not guarantee that the officer will not issue you a traffic ticket.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get an extension sticker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This is done by mail. You will need to send in all required information, including your name, your current out of state mailing address, and the year and make of your vehicle.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will the extension sticker be recorded as an inspection on New York State DMV records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, it will not. This also means that you can not renew the registration, if there is no record of inspection within the past 12 months.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ed0119668abaa26f1b933533c330a0fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Give me some info about how to replace the inspection sticker", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You need to order a replacement sticker using the form Request for Replacement Inspection Sticker PDF VS-118. Fill out the form and mail it to the address on the form. Inspection stations electronically send a record of all emissions inspections to the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle's inspection sticker expired in the last 60 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it has not expired.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does the inspection sticker expire in more than 60 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "That's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, the fine is between $50 and $100", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I need an extension but I'm in Florida, not in New York. What can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "First at all, you must to determine if an expired out-of-state inspection is a violation of law in that state.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I don't have the inspection sticker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The fine would be between $50 and $100. A mandatory state surcharge of $88 - $ 93 in town and village courts is added to the fine. You can receive a parking ticket if your vehicle is parked without an inspection sticker or with an expired inspection sticker.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What kind of ehicles are exempt from the emissions inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Motorcycles, vehicles that are less than two model years old model year is greater than or equal to calendar year minus one, and more than 25 model years old model year is less than or equal to calendar year minus 25", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "971f4379a0b1fde2cd62ce24a5919684", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get an extension so I don't get into problems when I'm away", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be out of state when your inspection expires?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can apply for an extension. You should also find out if an expired out-of-state inspection is a violation of law in the state you will be in. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I use proof of residence documents in the name of my spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you and your spouse have the same last name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, not at this time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can i use GED certificate or U.S. college transcripts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you would be able to use your GED certificate by gettng a certified copy from them and use your college transcripts.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What examples of bills or documents can I use for proof of name for DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some examples are a phone, electric, gas, water bill; also, divorce papers.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "52aa2283a212dc169b24a9a6d59452a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need personalized plate info", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to order personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, just need info", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know how to order your plates online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know how to order personalized plates by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, ok", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "are you ready to send in an order for personalized plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, just wanted to know how to do it for when I'm ready", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "would it be a problem if my registration expires as I am about to get my plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If your registration is about to expire when you are getting ready to order your plates, you should renew your registration before you order personalized plates.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "177c73c5030fb12793035ce84bc980bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do when my license is suspended because I forgot and let my insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your registration expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my registration has not expired.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I am eligible to pay the optional civil penalty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then it would help you to pay the optional civil penalty for the entire length of the lapse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That sounds easy enough, actually. I'll make sure to do it ASAP. In any case, is there any advice you can give me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For starters, do go and use your vehicle while your coverage is cancelled. Besides, please keep your plates with you while your problem is resolved with your insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What factors can lead to a lapse in insurance? What if the registration suspension has lasted longer than 90 days?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will have to surrender your vehicle registration and plates and then the DMV will suspend your driver license. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Another question for you, if the plates have been lost or stolen what should I do? deliver the record to the DMV office?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Were the plates lost/stolen or destroyed?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I'd like to inquire about registration suspension.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Remember this simple rule: no insurance, no plates! keep the address for your vehicle registration and driver license current with the DMV have liability coverage from a company licensed by the NYS Department of Financial Services and authorized by the NYS DMV out - of - state coverage is never acceptable on any vehicle registered in New York have your insurance company report any changes to the DMV immediately for more information, see Changes to my insurance policy [5 ] keep insurance coverage on your vehicle for as long as it is registered in New York respond to DMV Insurance Letters and Orders immediately surrender your vehicle registration and license plates to DMV before your New York State coverage ends for any reason. How can I prevent a lapse in my insurance?", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How many days will be drivers license be suspended?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "It will be suspended for the same number of days your registration is suspended.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3921b8f276e637a098c2c0b4aee6052a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I avoid an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Remember this simple rule: no insurance , no plates !\n keep the address for your vehicle registration and driver license current with the DMV\nhave liability coverage from a company licensed by the NYS Department of Financial Services and authorized by the NYS DMV out - of - state coverage is never acceptable on any vehicle registered in New York", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I avoid an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you want to immediately deliver your license plate and vehicle plates?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Would that work as well?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that would work.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I do if I don't find the documents that prove my relationship and identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you could also use a phone bill, electricity/gas bill, water bill or cable bill or divorce papers.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I don't have these at home?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may already have more proof documents than you think, or you may be able to get some other proof documents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Let's say I don't have my marriage record or birth certificate anymore. What should I do then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The New York State Department of Health Vital Records office can help you with obtaining vital records in the state. Alternatively, you can order vital records online from New York and many other states through an independent partner, VitalChek Network Inc., at vitalchek.com .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I see. And what if I attended school at a community college?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then you may have received a General Educational Development GED certificate. You can contact the college for a certified copy.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "94f95facaefff1a3508af5d5297ec9ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What can cause an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Any amount of time your vehicle is registered but not insured can cause a lapse in your insurance coverage. An insurance gap may occur between the date your insurance is canceled and the date", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "your registration suspension period is more than 90 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "do you want to reset your driver's license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is an insurance lapse in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A lapse of insurance means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "My driver's license has just been suspended, I was notified by a letter, should I go to a DMV office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended, and that no other company notified the DMV about new coverage.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "But what if I do have insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you should follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "All that trouble, even though I am insured. But no can do. Any pointers on what I shouldn't do in my situation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Do not use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake and keep the plates while you resolve a problem with your insurance company.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f4246094b8db8f87e8e3d1cba450a3dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Your registration has not expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and should I deliver the plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes, you must turn in your plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I ask something else? regarding the registration of vehicles? How many names can be included in the registration of a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There can only be 1 or 2 names on a registration registrants", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "When do I need to register the vehicle with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card. Bring one copy or form of your Insurance Identification Cards with you. The DMV office will keep the paper card ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I provide a copy of my insurance ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. However the DMV will not accept a card if the DMV barcode reader can not read scan the barcode", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "18c88704abffaa8b85609b55cf4cbde1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Your registration has not expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your registration has not expired, you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can someone else register the vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV will not issue a record to any person unless that person makes an affidavit on Form FS-2. The statement certifies that the purpose of the application is not to avoid the results of the current suspension. The local DMV office determines if the request will be accepted or rejected.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "ok, another question, what should I do with the plates while the problem is solved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "save the plates while solving a problem with your insurance company", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I received a letter stating that my license is suspended. What I can do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What should I do if I have insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4e4f5eec99d28d7fd68b67f294944218", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is an insurance lapse in New York State?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " An insurance lapse means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have an insurance expiration for your registered vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "the DMV can suspend your registration and driver license", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If I received a letter that states my license is suspended. What should I do if I have insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Very well. the coverage notice with the dmv is efficient? . What can cause an insurance failure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Any amount of time that your vehicle is registered but not insured can cause a lapse in your insurance coverage . An insurance lapse can occur between the date your insurance is cancelled and the date", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if the plates are lost, destroyed or stolen? Does the DMV will issue me new registration and plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Were the plates lost/stolen or destroyed?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What will happen if I surrender my vehicle plates will it reinstate my insurance coverage?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "your new insurance begins", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If my vehicle does not have insurance and is involved in a traffic accident?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "the DMV will revoke your driver license and vehicle registration for at least one year", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": " What happens if my insurance is cancelled or reinstated, or I get new insurance?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Your insurance company must notify the DMV electronically if", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "33c0391e0e537808aabed0356e1d3e82", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. Need some information about avoiding an insurance lapse.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For that, you need to keep the address for your vehicle registration and driver license current with the DMV. Plus, you also need to keep liability coverage from a company with license by NYS Department of Financial Services and authorized by the NYS DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "O.k, thanks. Now, what can you tell me if I happen to not count with a valid auto liability insurance coverage for my vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have that situation, you must inmediately surrender your registration and vehicle plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Umm, that's rough, but i guess is your procedure. Say, someone else can register my vehicle if my registration is suspended, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Absolutely not. If your intention is to avoid the imposed suspension, the DMV will found that out and will not issue a new registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you have any experience with the DMV? What if I have insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what should my company do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't immediately replace my insurance coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are not going to immediately replace your insurance coverage, you must turn in your plates.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if someone does not have insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you do not have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "31578a594809cba6853cc0d52b865e15", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance on what to do if my license is suspended. I really have to rely on it for work.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your registration NOT expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, my registration hasn't expired yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you must surrender your plates. A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But what if I'm suspended?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you have a choice.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. Another question for my vehicle registration case, what if I have insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what should my company do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't immediately replace my insurance coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are not going to immediately replace your insurance coverage, you must turn in your plates.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if someone does not have insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you do not have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "46500a66927b6c609060acd517e8839d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is it possible to avoid an lapse in insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Always remember that if you have no insurance you have no plates and keep your address up to date for your vehicle registration and driver license with the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have valid auto liability insurance coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have valid auto liability insurance coverage for my vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is a good thing you have valid liability coverage because otherwise you would have to surrender your registration and vehicle plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Concerning the DMV's insurance \"letter\" or \"order.\" If there's a problem, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If there is a problem, it is your responsibility to resolve it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have another question about the lost plate replacement, how can I determine the lapse period?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can figure it out by when the plate were reported lost/stolen/confiscated; or the registration expires.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "There's something else about mail. that I'm not sure about. If we mail them in, how will we know they were received ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will mail you a FS-6 T receipt if we receive them. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "OK fine. Now, regarding could you give me the address of the local DMV office. What can I do when my license is suspended due to an insurance failure?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Has your registration expired?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, it has expired.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You then have to surrender your plates.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Can another person register the vehicle if my registration is suspended for a lapse of insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "No, the DMV will not issue new registration if they determine that the purpose of the new registration is to avoid the suspension.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b7444220eda8e67eb5656ca0f23427cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi good morning, I'm having some insurance lapsing, Can you help me on that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. In first place, remember you must have insurance or else you can get into trouble with your plates. Besides, you must keep the address for your vehicle registration and driver license current with the DMV, plus have liability coverage from a company licensed by NYS Department of Financial Services and authorized by the NYS DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have or not, a valid auto liability insurance coverage for your vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i don't have one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "O.k, i'll wait but meanwhile, Can you tell me what could happen if by any chance i get involved in an accident while i'm not covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I hope you don't get that situation, but if you do, you'll get your driver license and vehicle registration revoked for at least one year. so you better watch out on that..", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I got a letter stating my Insurance has lapsed. What Should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what should my company do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I can't immediately replace my insurance coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you are not going to immediately replace your insurance coverage, you must turn in your plates.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if someone does not have insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you do not have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "460514cb83bf7fb03193b627159644c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I got the news that the New York State DMV started issuing REAL ID licenses, permits, and ID cards on October 30, 2017. How do I get mine?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you must go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know what documents should be included", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Why should I acquire the real ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Effective October 1, 2020, the federal government will require your REAL ID, driver's license, permit, or ID card to comply with REAL ID if you wish to use it as identification to board a domestic flight within the US. Or enter military bases and certain federal facilities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I also want to know about going to school in New York and an ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you studying in New York State?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you a licensed driver from another country?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, I'm American but live elsewhere", "topic_id": 5, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 12, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "can I mail in my documents and do it all that way?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The transaction can only be processed in person, at a DMV office.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "cd3eae78fc955d27f20691caf7447eed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I would like info on the cost of augmenting my driver's license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost for getting a REAL ID and the normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to apply for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes does that cost something?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For that there is an additional $ 30 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is an enhanced driver's license? Is it good for flying?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes an Enhanced driver license and valid U.S. Passport are already REAL ID compliant and can be used to board a flight.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I want one what documentation do I need to show?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There is a guide that shows what proofs and how to obtain them. Would you like to find out about that?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Isn't a passport good enough to board a plane?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes it can be used for identification, boarding a plane for domestic and international flights, and also for entry into a federal building or military base.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So it's interchangeable with this Enhanced driver license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes they are both REAL ID compliant and can be used to board a flight.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do my kids need identification when they are travelling with me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification though.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "956351f8a7623e6c13c5cb8060aa5c83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Getting a REAL ID is mandatory but is encouraged?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A REAL ID is optional and is not needed for the following : Being licensed to drive and Voting or registering to vote", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you do not want a REAL ID or Enhanced document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I have a US passport", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "it can be used for identification , boarding a plane for domestic and international flights , and entry into a federal building or military base", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have another question about alcohol or drug - related, or because of some drug - related violations? can a restricted use license be issued?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I need more information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do I request them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office. You can do this at most , but not all , Motor Vehicles offices. Contact your nearest office to find out where you can apply", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a246b0da0ad3c137f4169c0b711496b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much does one have to pay for this REAL ID I've been hearing about?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost to get a REAL ID compliant driver license, permit or ID card. All normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to apply for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I might if you tell me the difference.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case there is an additional fee of $30.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there really a need to get a REAL ID if I already have a passport?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In terms of flying a U.S. Passport can still be used for identification, boarding a plane for domestic and international flights, and entry into a federal building or military base.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I see what a REAL ID looks like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes you can learn more about Enhanced, REAL ID and Standard documents by clicking on the following number [ 7 ]", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I apply for a REAL ID online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No, you can not get a REAL ID online. You will need to go to a DMV Office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I'm under 18 years old do I need a REAL ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you are traveling with a companion within the United States, the TSA does not currently require children under 18 years old to provide identification.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5810a2361d40fdbc9eb2c7fbb7621fb9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about The New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What documents should I bring to the office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and this real identification is mandatory in all cases?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "A REAL ID is optional and is not required for the following:\n Have a driver's license\n Vote or register to vote", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is this DMV possibly issued as a conditional license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Is a conditional driver license by the dmv to a qualified driver whose ny state license has been suspended or revoked. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "This works as any driver license?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. The conditions and restrictions are the same for a conventional NY state driver license.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And which are the restrictions related to this?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The dmv can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incident that re not related to drugs or alcohol use.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And how do I get this kind of license? In case I need it.", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You may apply for a conditional or restricted use license in person at a dmv office.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Do I have to go any any special class or something?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "yes, you must go to a impaired driver program approved by the dmv.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "714e7c64a127521421138c748f156545", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about whether the New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and what documents should i bring to the office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, that's it. There is something I'd like to know. Is it possible to get a conditional license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation . The driver must attend a Impaired Driver Program IDP previously known as Drinking Driving Program DDP approved by the DMV ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can a restricted use license be issued?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I need more information", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I request them?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office. You can do this at most , but not all , Motor Vehicles offices. Contact your nearest office to find out where you can apply", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b023e676deaf2ba9bbcb694f7f0f1930", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get a real ID to travel and want to know if it costs more than a regular ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost to get a REAL ID. All normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be applying for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I might get the enhanced ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "There will be an additional $30 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I can't find my Social Security card can I still get a new ID without it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will have to get a duplicate before you come to the DMV", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can you show me how the different IDs look?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, I will give you a link so you can see a sample of Enhanced, REAL ID, and Standard Licenses", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "do I need the new IDs to vote and drive and stuff like that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A REAL ID is optional and is not needed to be licensed to drive, to register to vote, or vote", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "can I do all my new ID applying online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You cannot get a REAL ID online, by phone, or through mail, you will have to go to a DMV Office", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "but I don't need a real ID right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No A REAL ID is optional ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4aa8817ae4c5900551e008ffb53520d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it now required by law to have a REAL ID?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The new REAL ID is optional and is not needed for either being licensed to drive or to vote or register for voting", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you decided that you do not wish to avail of a REAL ID?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I'm just curious as to whether it's the law or not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I go about getting a REAL ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply for a REAL ID at any time. You need to go to a DMV office. You cannot avail of a REAL ID online, by phone or by way of mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would like to know what the pre-license course consists of and where can I find one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are numerous agencies and companies that do these, please refer to the state in order to find ones that are com;iant with the state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What should I do if my view is blocked when at a crosswalk?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You should make sure to observe safety at all times and refer to the manual for proper driving \"right of way\" materials.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What do I need to do if I have a DJ/MJ permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Make sure to have supervised driving time that is logged and study the permit licensiing materials.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How many hours do I need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "15 hours after sunset, 50 hours total.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "What if I'm under 18?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The same, but everything must be done in a month.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "75bd0f406da093a991960a25def04c13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here with a few questions a bout getting a REAL ID. It'd be great if you could answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. A REAL ID is optional and is not needed for being licensed to drive or voting or registering to vote, for example.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you decided that you do not want a REAL ID or Enhanced document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I really want one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I recently married and my family name has changed. What if the name on my license doesn't match the name on my proofs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If the name on your license, permit, or non-driver ID application does not match the name on your identity, lawful status, and social security proofs you must bring in court or government issued proof documenting the event causing your name change such as a marriage license, divorce decree, adoption or court order document.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another thing, what if I study in New York but I have a license from another state?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you studying in New York State?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you a licensed driver from another country?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, I'm American but live elsewhere", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 12, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "can I mail in my documents and do it all that way?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The transaction can only be processed in person, at a DMV office.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c3b0301a63d620ece3270352bc77aa1e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about my driver school instructor certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you pass all your tests?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I did not pass all my tests.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I want to teach the Pre-licensing Course?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is great that you want to teach, so the requirements are that you successfully complete a 30-hour Teaching Techniques and Methodology course a college-level course and have at least one year experience as a behind-the-wheel certified driving school instructor.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I need to show my certificate to a customer or DMV employee if they ask for it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would be able to present it to them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need experience behind the wheel as a certified driving school instructor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you need at least one year experience as a behind the wheel certified driving school instructor.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When do I need to present my certificate to someone?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must present your certificate to a customer or DMV employee if they ask to see it?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "131a7b32787ddc19f33d184496cf91f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In what language is your license printed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you give me further information If I passed the exam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another query for you about Foreign Students and Temporary Visitors. all right. What do I do if my stay is extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If your temporary visitor status has been extended, you should go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and how long will the license last?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your new license will have your new temporary visitor expiration date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What will happen to my foreign license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If someone has a New York State learner's permit and does not have a valid foreign driver's license, what can they do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2639ebe94b6b901371e7005ec03a0387", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about the issue of driver's licenses and Drivers from other countries", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a resident of New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you applied for a New York driver's license, permit, or non-driver ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you not a citizen of the state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to renew your license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "As long as the DMV's temporary visitor status on file has not expired, you can renew your license online, by mail, or in an office.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Could you tell me more on renewing my license?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "0d50df7fa5eec9e9e297ae2cc50dd117", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Yes. Your valid foreign driver license allows you to drive without a supervising driver . You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "your driver license is printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "By the way, I would like to know if the DMV is the one who accepts or denies voter registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "At this time the DMV only send the application to the County or City Board of Elections for their review.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What happens if the DMVs records do not reflect my current name or address or date of brith or gender?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you should first correct the information before going forth with an online Voter Registration Application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have registered in the past to vote, do I need to update my registration again?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would only have to update information that has changed like your preference for political party or your name has changed.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cb2580e29e89992409cc436654f9023c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a question. If I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if my driver's license is printed in another language?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Very well. NOw for an International Driving Permit . If I pass the exam", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Good. Now, regarding my permit and Homeland Security form, how do I know when they expire?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The expiration date on your DHS document is added to your New York State permit, driver's license, or non-driver identification card.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And what information is there about Temporary Visitors and international students?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "the file has not expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 12, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if my temporary visitor status has been extended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "If I have a New York State learner's permit and do not have a valid foreign driver's license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "daa7168f832675f2876d4b4944263d8c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Drivers from other Countries\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you New York State residents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want a New York driver's license, permit, or non-driver ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "can you give me details on the Non citizens and types of ID\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "it's not my case", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "do you want to renew your license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "As long as the Temporary Visitor status that DMV has on file is not expired you can renew your license online , through the mail or in an office", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I need more information", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Another question for you, what license do I get when I pass my practical exam, will I have a provisional license or my new license?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "8aef9f5bbda9f388a2b7e511aa6d8044", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need someone else in the car if I have a Mexican license and a NY learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your valid Mexican driver license allows you to drive without a supervising driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be bringing a driver license that is printed in a language other than English to the road test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, I'm not going yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what if my license is expired, can I still use it and not need someone else in the car while I drive?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you have a NY State learner permit, and you do not have a valid foreign driver license, NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "In addition, I need to determine if the plates are missing. What can I do to get back on track?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If it's missing plates, bring form MV-78B to apply for new plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will they cancel the stolen vehicle alarm?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "They will cancel it and mark it recovered on your title history.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need another title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Send in the title and a letter explaining the car was recovered and they will issue a regular title.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What should I do if the plates were stolen?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Have a police report made, then replace the plates.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1f8b970539699f382fb68c0ca090926f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I drive without a supervising driver if I have a driver license from another country and have a NY State learner permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Absolutely, your valid foreign driver license allows you to drive without supervising driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your license printed in any language besides English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my license is in another language not English.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to bring an International Driving Permit or a certified translation of your driver license to the road test and it must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are you aware of this - interim license? If I am successful in passing the exam", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about foreign students and temporary visitors?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "If you have a NY State learner permit, and you do not have a valid foreign driver license , NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive. Temporary Visitors and international students. As long as the Temporary Visitor status that DMV has on file is not expired you can renew your license online, through the mail or in an office.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, my Temporary Visitor status is not expired.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I do not have a valid foreign driver license but have a NY State learner permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will need to have a supervising driver to ride with you according to NY State law and they need to be age 21 or older and have a valid drivers license to operate a vehicle.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens when I pass my state test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You have to turn over your foreign driver license to the DMV road test examiner and they will destroy it after 60 days.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e1b13122ed5e7be77cc0a0e4bc05cfdd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I have a driver license from another country and a learner permit in NY. I wanted to know if I'm allowed to drive in NY, among other questions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your driver license printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it is printed in German.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I understand, I imagine that in the US department they will give me an exam to give me permission, right? If I pass the exam if I have a chance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Since my foreign driver's license is about to expire, this may be difficult. What if I have a New York learner's permit but no valid international driver's license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And what should I do if my visitor status has been extended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Will do. But let me clear one thing up: so, as long as my foreign drivers license isn't expired I can use it to drive in NY?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Correct. Your valid foreign driver license allows you to drive without a supervising driver.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And if my license is no longer valid and I only have a learner permit, I can't drive without restrictions anymore?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Exactly. NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What a bummer, but no can do. So what if my visitor status is about to get extended?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Then you must bring a completed application for permit and a driver license to a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e554345f09ad7dbd3b84fd710873a5e3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm about to work in NY, but I originally come from abroad, and I do have some questions related to driving in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a New York state resident?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I just moved to NY from England.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license, unless you become a New York State resident.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I want to get a New York State driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you must pass a written test, complete a 5-hour pre-licensing course and pass a road test.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible for me to drive without a supervising driver if I have a driver's license from another country and a New York State learners permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area....", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my password is not in English?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and if i become a new york resident, should i apply for a license from that state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and if the person is not a US citizen. USA Can you get a New York driver's license, a permit, or a non-driver ID card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you can. However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fd7d71f11baced3701b879ca37243122", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I happen to own an Chinese driver license. Can you tell me if I can use it to drive in NY without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your driver license printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it is in Chinese.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I see, a question, if I can pass the practical exam, will I be given a provisional license while the official one arrives?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I'd like to know if I can drive without a supervising driver. But having a learner permit and no valid foreign driver license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I see. What about temporary visitors?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is your Temporary Visitor status that DMV has on file not expired? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, it is not expired.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Say, what does the translation of my license have to include?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The translation must include all required details, such as your name, your date of birth, the expiration date of your foreign driver license, and a list of the types of vehicles that your foreign driver license allows you to drive.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "I'll get a translation then. Tell me, what do I have to do once my temporary visitor status has been extended?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "In that case you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "And who exactly is defined as a temporary visitor, if I may ask?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "0a268eb90d0e10e63fdd04b9798b9ab3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Can you please tell me what a Snowmobile Club voucher ID is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a member of a NYSSA snowmobile club?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you currently have a NYSSA voucher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't have a voucher. But I heard about it from my neighbour and was wondering what that is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "So you don't have a NYSSA voucher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I don't have one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you can simply skip the voucher ID number section.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "One more thing for stolen plates replacement, how should I react when my vehicle is stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like to know more about other acceptable proofs of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Sure, why not?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Say, what should I do if a plate is lost or destroyed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4fe10c06652f7c3e8638ee1803c6f0bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are my options for a hearing on my toll problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you received a Notice of Registration Suspension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As the notice states you may request an in-person DMV hearing or you may request a hearing by affidavit. The Notice of Registration Suspension provides instructions on how to submit an affidavit to DMV if that is what you choose to do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I don't have a lot of proof of name identification to bring to the DMV, what documents could I use to meet this requirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, you can use many other documents, such a bank debit card with your name, or bills or even divorce papers.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "O.k, yeah, that are good alternatives. Say, i know you ask many times for birth certificates, but what if ai don't have one at hand?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can go and use the NYS Department of Health Vital Records to lend you a hand on that. You can even order those through an independent partner.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Going back to those alternate documents, can i use General Educational Development certificate as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure. You can contact your college to ask them for a certified copy.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are you sure? I don't want to waste my time there.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely, that document is totally valid for this procedure.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "00d84d301a71bec2ed971e684ce9507b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need an ID card instead of my license and want to pay SSI prices", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have proof that you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I can prove it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, you have to bring an original copy of a document that proves that you are eligible for SSI benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "One more thing for driver ID card, my friend is 2 months away from turning 21. What would be the process for her ID renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If they renew it more than 41 days before their 21st birthday, it will still have \"Under 21\" on that so if they can wait, they should wait until less than 40 days until their birthday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks. Can I go online to renew my ID or do I have to go to the DMV to get it?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Either one is fine. You can renew online and your ID will be just as the same as if you went to the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I've been hearing about enhanced IDs but I don't know if mine is one of those. How do I know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I didn't get the renewal notice for my ID but I can see it's almost expired. Is that bad?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "789a3cb94cf8871ba6ace0a4923851e2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Exchange a New York State Driver's License for a Non-Driver Identification Card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how is the process by mail", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you want to know important information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "have to meet the standards", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "it's not my case", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what the rate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Learn more about Standard , REAL ID and Enhanced documents", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Enhanced IDs have been reported, but I'm not sure if mine is one of them. What proof do I have?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I didn't get the renewal notice for my ID but I can see it's almost expired. Is that bad?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "affd0f2e4fa08b1d43955733b9a093e1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Proof of Supplemental Security Income\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "which is the topic", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ID Card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If I want to exchange in an office and keep my document type Standard", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "follow these steps :\n Step 1: Complete an Application for Permit , Driver License or Non - Driver ID Card PDFMV-44", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I plan to travel?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " we recommend you come to DMV now and avoid a second office visit . Learn more about Enhanced , REAL ID and Standard documents", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is the other step that I must take to exchange in an office", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Step 2 : Come to an office . Bring\nyour current license\nyour application\npayment", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7f0ff3f13a85fe3d588dee15f673b0e6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like some help related to provide some information the security income, can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure no problem. Do you have the documents to prove you have received a SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, as far as I know, sorry.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "O.K., Thanks. But I have some questions about my ID card, I want to change it. Could you help me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure, There is no problem. Just tell us which questions do you have.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I want to know, what I need to do to replace my actual driver license for a real ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For hat you need to check our guide to make sure you have all the proofs of identification before you come to the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "O.k., but, which documents do I need to send to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need a completed application for permit, your driver license or non-driver ID card.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "It is possible do this process in a office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can do it in a office if you want to keep your standard document. For this, you need to follow some steps.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0ce9e15705f3fd412007f7f8e6b6ff80", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I provide proof of my SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to prove you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I need to prove I receive SSI.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Please bring in one of the original documents not photocopied to the DMV.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it still possible to get a discounted or no-fee renewal if I want to renew online rather than via mail?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have that type of ID, then you'll have to pay an additional $30 fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ok. If you're abroad, you can make use of the mail service in order to renew your ID. Please check the proper procedures to do so.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ad05bffb495d0ebed68f79df07e29021", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "you want to exchange in an office and keep your Standard document type?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "for that you must follow some steps", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "explain me first", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what is this topic", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "ID Card", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what should i complete?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Complete this guide to make sure you have the proofs of identification you need before you come to DMV . Select the \" Replace , Renew , or Change my existing NY State License / ID to REAL ID or Enhanced \" option .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e7380efff20d9d744205c5be913d552e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Submit a request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must apply by mail or in a DMV office", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Yes, that's right. Also, if I chose to renew online rather than by mail, will I still be eligible for a reduced or no-fee renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have that type of ID, then you'll have to pay an additional $30 fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ok. If you're abroad, you can make use of the mail service in order to renew your ID. Please check the proper procedures to do so.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1059b0151d031e8985271345a297bc98", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I need information from Proof of Supplemental Security Income ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " you receive SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must bring one of the documents listed below to the DMV. The document must be the original, not photocopy.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks. Do I have to go to the DMV office for my ID renewal, or can I process it online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Either one is fine. You can renew online and your ID will be just as the same as if you went to the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I've been hearing about enhanced IDs but I don't know if mine is one of those. How do I know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I didn't get the renewal notice for my ID but I can see it's almost expired. Is that bad?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c22242db09f47212ab8161410472a88e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I want to change a expired learner permit for a non-driver ID, but i was told i was needing a proof of supplemental security income, whant can i do about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I understand that you want to prove that you receive that income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, you know what?. Not need it right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If i want to check on this later, where can i find the information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can search for it online, under the ID Card topic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Umm, sorry to ask this again, but lets say i want to exchange my card anyways but in a office, but keeping my original document, what happens there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For that, you must go through certain steps.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ahh, are those too many?..Can i apply by mail instead?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure, You can do that. Just need a completed Application for Permit, Driver license or Non-Driver Card Form MV-44, being that document current or having expired less than 2 years.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Sorry, but you said less than two years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. It has to be expired in a period less than two years.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fa269ba78e2a9209f498db1af2f1b89d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with exchanging my New York driver license for a non-driver ID card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to assist you with that. You can exchange your NY driver license for a non-driver ID card if the driver license is current or has not been expired for more than 2 years.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I do this by mail?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Definitely. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I still get a reduced or \"no fee\" renewal, if I choose to process my renewal online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have that type of ID, then you'll have to pay an additional $30 fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ok. If you're abroad, you can make use of the mail service in order to renew your ID. Please check the proper procedures to do so.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bab16c918fb882a3f3685658a3d33116", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what does \"TEMPORARY VISITOR\" mean?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A temporary visitor is defined as anyone who is not immigrating or who does not live in the United States. These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have DHS documents that identify you as a temporary visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What documents should these immigrants have?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will I have any troubles at the DMV because my temporary visitor status has been extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "When you are ready to renew you will have to go to a DMV office with your updated paperwork from the United States Department of Homeland Security. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what form will I need to get a license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need a completed Application for Permit, Driver License or Non-Driver ID Card", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and I need my legal status papers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you will need US Department of Homeland Security documentation that supports your legal status in this country. The expiration date from your DHS document is added to your New York State driver license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "and my license will say I'm not American?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "your New York State driver license will have 'TEMPORARY VISITOR' on it", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c7d8e25d5351ffefea0a5ea607094cfb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver .s [42] You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " your driver license is printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ou must bring an International Driving Permit or a certified translation of your driver license to the road test . The translation must be certified by a consulate , the US Department of State , or another official agency", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "but do I have to surrender my foreign license? What if I need my license when I return to my other country?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "something else I want to ask about students from other nations, residents will be consoled, I need more information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence. According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I just remembered to inquire about a temporary license. If I am successful in passing the exam", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If you live in a house, room or other similar place in upstate New York for 90 days, is it considered as 'presumptive evidence'?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If me temporary visitor status gets extended?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you must bring to a DMV offices a completed Application for Permit , Driver License or Non - Driver ID Card pdf MV-44", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "If I have DHS documents that identify me as a temporary visitor?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "your New York State driver license, permit or non - driver ID card will haves\n ' TEMPORARY VISITOR ' on it ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ee139ef3feb06a3cf7b9ac9cbe802fb8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you moved to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am a visitor and I need to know what to do if my temporary visitor status is extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "must take you to a DMV office s\n a completed permit application, driver's license or driverless identification card pdf MV-44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "All right. Now, let's talk about obtaining a license. What if I need my driver's license when I return to my previous country?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I sincerely hope that I can because I am not in serious trouble. I am studying in upstate New York. Do I need a New York State driver's license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I see, about the practical exam, if I pass, will they give me a provisional license while I wait for the official one?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If I have a driver's license from another country and I have a New York State learners permit, can I drive without a supervising driver?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What if my driver's license is printed in another language?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "377ef5aad74f37d8fd18227d12219125", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you moved to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I do not understand why I should get a new one, my old license does not work? What online topic do I have to look at?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should look under the topic \"More Info\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does the DMV approve or deny voter registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "At this time the DMV only send the application to the County or City Board of Elections for their review.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens if the DMVs records do not reflect my current name or address or date of brith or gender?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you should first correct the information before going forth with an online Voter Registration Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have registered in the past to vote, do I need to update my registration again?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would only have to update information that has changed like your preference for political party or your name has changed.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "469c43b8ba070e2f1d57f0db020e68fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does 'TEMPORARY VISITOR' mean?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States.\nThese visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have DHS documents that identify you as a Temporary Visitor", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your New York State driver license permit or non - driver ID card will haves ' TEMPORARY VISITOR ' on it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I pass the exam, what type of license will I receive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does the law consider it \"alleged evidence\" if I live in a house, home, apartment room or some other place in New York State for 90 days?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have problems with this so how can I get a license quickly? I do not want problems. What if i need my license when i return to my other country?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "About foreign licenses and learner's permits, if I have a new york state learner's permit but don't have a foreign license, must a supervisor accompany me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If I pay taxes in another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "If I pay taxes in another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "86c97da2e9c7f8d33a525bf7fad317f6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a TEMPORARY VISITOR", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Temporary Visitor is anyone who is not immigrating to or not residing living in the U.S. and they have documentation from Homeland Security DHS that supports their legal status.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have DHS documents that makes you a Temporary Visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I do not have documents as a Temporary Visitor.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need a NY State Driver license if I am just studying in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No, you do not need a NY State drivers license because you are not a permanent resident.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another question related to Recovered vehicles Would I need to apply for new plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You would need to apply for new plates if your vehicle was recovered after you filed form MV-78B.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What should I do if my plates are missing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In the case of missing plates, you would need to bring your copy of form MV-78B to a DMV office to apply for new plates and reinstatement of your registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Who should I contact if my recovered vehicle was damaged or totaled? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would need to contact your auto insurance company.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If my plates were recovered after I filled out a form, will I have to surrender my old plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, the old plates will have to be surrendered and you will have to register for new ones.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "When should I not apply for plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You should not apply for new plates until after you cancel the police alarm for a stolen vehicle.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2278c593026810f7c95235c38acdfe11", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. How are you doing today? I came here looking for advice on the exchange of my driver license. I'm coming from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you move to New York State and have you become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. I'm going to do that in 2 months.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I wanted to know what I have to do regarding my license once I move to NY. Can you tell me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you must get a New York State driver license within 30 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "¡Qué bueno saber! Otra pregunta relacionada con su licencia de conducir fuera del estado. ¿Puedo enviar mis documentos por correo y hacerlo todo ese camino?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The transaction can only be processed in person, at a DMV office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ok thanks, regarding the registration of my vehicle in New York, what extra documents do I need, is a different procedure done?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct. The registration requirements are generally the same as to register and title vehicle in New York. However there are a few exceptions for out-of-state vehicles, and imported vehicles.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ANnther concern about the road test. If I am successful in passing the exam", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I see. Another question about the provisional license. The thing is, I move to NY from abroad and pay taxes. What can i expect", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A judge will consider these facts to decide if your intent is to make NY State a \"fixed and permanent\" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NY State.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Oh, I didn't know that. Well, can I register my car in NY anyway?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes. The registration requirements are generally the same as to register and title vehicles in New York. However, there are a few exceptions for out-of-state vehicles, and imported vehicles.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "95579929c304d6bcdebc9afea7675135", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a driver license from another country and I have a NY State learner's permit, can I drive without a supervising driver? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can. Your valid foreign driver license allows you to drive on any street, road, highway, bridge or tunnel without a supervising driver. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is you driver's license printed in the English language? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "It is not written in English. Is there something extra I need to do to get my NY State driver's license? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If it is not printed in English, you must bring an International Driving Permit or a certified translation of your driver's license to the road test. That translation must be certified by a consulate, the US Department of State, or another official agency. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I need my foreign driver license if I have plan to go back to my home country? What can I request to the DMV road test examiner?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Regarding registering a vehicle purchased outside of New York State, what process should I follow or go through to register a vehicle purchased in Delaware?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The registration requirements are generally the same as to register and title the vehicle in New York with a few exceptions for out-of-state and imported vehicles. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask another question regarding on what will be process after I pass a road test exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have a driver's license from another country and I have a NY State learner permit, but without supervising driver, where am I permitted to drive within the state of NY?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "How long to I have to exchange my out-of-state driver's license? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must get a New York State driver's license within 30 days. ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What do I need to know about the certified translation that is required to exchange my foreign driver's license for the New York State license? ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you do not have that foreign license, then NY State law will require you to have that supervising driver who must be at minimum age 21 and have their own valid driver's license to operate the vehicle that you drive. ", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "Do I need to be a US citizen to get my NY license to drive? ", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "Although citizenship is not a requirement for your license, you must have US Department of Homeland Security DHS documentation that supports your legal status in the country. The expiration date from your DHS document will be added to your NY State permit, driver license or ID card. ", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "d652eabb0bfe367b38df42bb30c9675b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm from another state and recently came to NY. Can you walk me through the process of exchanging my driver license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you move to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not a resident of NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you tell me how to exchange my old driver license for a NY license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, I can tell you all about exchanging your out-of-state driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Good to Know. Do you know how to exchange my old driver's license for a New York license? Can I mail my documents and do it all that way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The transaction can only be processed in person, at a DMV office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "please give me the office address. Well. So how long do I have to get a NY license after moving to NY?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must get a New York State driver license within 30 days.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "In addition, for interim license. If I pass the test", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can I drive in NY without a supervising driver, if I have a driver license from another country and a NY learner permit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Is your driver license printed in any language except English?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "No, I'm actually from England. So my license is printed in English.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7bed8e7bc5c47b4dae07242b355cddb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, tell me a bout the meaning of 'TEMPORARY VISITOR'", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That's is defined as anyone who is not immigrating to or not residing living in the USA. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I have the DHS documents that identify me as a Temporary Visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case.your New York State driver license, permit or non-driver ID card will have 'TEMPORARY VISITOR' on it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And what if I have a driver license from another country and I have a NY State learner permit? Can I drive without a supervising driver?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course you can. Your valid foreign driver license allows you to drive without a supervising driver and you can drive anywhere except in a DMV road test area", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Is your driver's license printed in any language except English?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, it's in english", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my temporary visitor status gets extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case, you have to bring to a DMV office a completed Application for Permit, Driver License or Non-Driver ID Card ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What should I bring to become an escort vehicle driver?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You need your driver's license and additional ID. The DMV Document Guide shows the whole list of acceptablr ID.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f468348d3d4dc085878d07542eaf1923", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an additional fee to have icons added to my DMV photo document? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are no additional fees if you request the icons be added at the time of your photo document renewal. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if I go ahead and go into the DMV now wanting the icons added onto my license? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "If you wish to have the icons added prior to renewal, you will be required to pay the amendment fee as required by the Vehicle and Traffic Law, which is either $12.50 for driver licenses or $5.00 for non-driver identification cards. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What should I do if I do not receive my new photo document with the icons? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For Lifetime Sportsman, Small/Big Game, Bow Hunting, Trapping, Muzzle Loading, or Fishing, you can contact DEC via their website, which is www.dec.ny.gov. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have a drug violation on my record. Are there any other requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, those wishing to obtain a Conditional license must attend an Impaired Driver Program approved by the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How is a restricted license different from a conditional license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Restricted licenses are given to qualified drivers who have had their license revoked or suspended for reasons that are not alcohol or drug related.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Where do I apply for a restricted license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will have to apply for the license in person at a DMV office. Most DMV offices have this service available, but it's best to contact your nearest office to find out where to apply.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b2d3b207533c8cb08d06a045b67214ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a suspension termination fee? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driver license or privilege to drive is taken away for a period of time before it is returned. There are fees involved. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What does it mean if my license is suspended? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are two different types of suspensions. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have another DMV ID Number question, Can I pay with my bank account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We accept credit or debit cards", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I prepare for the road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Use the DMV road test system schedule online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I need to canel my test", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Tests can be cancelled /rescheduled or relocated because of bad weather or road construction or reschedule for other reasons", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there an application fee", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The fee for up to two road tests are included in your 10.00 application fee", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can I schedule another road test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you must pay an additional fee if you failed your first two road test and you must wait at least one day to take the test again", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "af685436bd94fe152deb87505cba383e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what will I have to pay for a learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The fee for your first New York State driver license or permit will depend on your age when you apply and where you live. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you live in the Metropolitan Commuter Transportation District?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I'm in Brooklyn", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what's the cost for an enhanced permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There is an additional $ 30.00 fee for an Enhanced Driver License", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How much supervised practice driving must I get before I take my road test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Once again, please refer to the manual you were given upon getting your permit. It has all pertitnent answers.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Can I do ths all before I turn 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but you must be supervised by a currently licensed driver.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I do about stop signs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would stop.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If a stop is required, which way do I look?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "To your right. Once again, these questions are answered in that manual I talked about.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Do I need to pass one class in order to switch to another?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "For any and all pre-reqs, please reference the manual you were given when you got your permit.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d72ddc35b61b5129375146a6d734fd28", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where is t he best place to get deeper information about sales tax? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can visit the New York State Department of Taxation and Finance website. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Will that site give me more information than I can get by conversing with you like this? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can go to that website for more information, yes. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there sales taxes both on vehicle purchase and on vehicle registration with the DMV? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV does not collect sales tax when you apply for a vehicle registration if NY State sales tax was paid to a NY State dealer and will, for that reason, not issue a sales tax receipt. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What will I need to do when I register my vehicle in New York at a DMV office as far as sales taxes? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you register your vehicle you must either pay the sales tax, prove that the sales tax was paid, or prove that your vehicle registration is exempt from sales tax. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I need more information about getting a temporary snowmobile registration in the state of New York although I am not a resident. Is my snowmobile required to have a registration number plate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, your snowmobile must display your registration number decal, plate, or tag.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh damn. Then I should attach it asap. By the way, can only residents of NY use the transaction you offer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must be a resident of a U.S. state other than New York Canadians, you can still register your snowmobile at a DMV office or call 518-626-8989 between 8:00 a.m. 4:30 p.m. weekdays.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fe52e49c458d9ae8657e8f70a510ab0e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. My vehicle license plates are lost, stolen, or destroyed. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must deliver the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have one or two plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "two", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "two", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If the plates were lost, stolen, or destroyed outside of New York State, obtain a printed report on the letterhead of a police agency in the state where the incident occurred", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would like to register 2 names so. How many names can be included in the registration of a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There can only be 1 or 2 names on a registration registrants", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I ask something else? regarding what I previously told you about the theft. Will they cancel the stolen vehicle alarm? Will I have to pay something?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "They will cancel it and mark it recovered on your title history.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Okay. I'd like to learn more about vehicle registration as well. What's the best way to get new plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can request a new set of plates at a DMV office.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Did your plate leak or destroy?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "lost", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration. The fee for plates are\n  $ 25 for a set of 2", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e5948c1386f148e46a00131c1a652ff4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You may request a new set of plates at a DMV office ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If my plate was lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "it's not my house?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What can I do if my vehicle was stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "What can I do if my vehicle was stolen?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it necessary for my snowmobile to have a registration number plate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, your snowmobile must display your registration number decal, plate, or tag.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Oh damn. Then I should attach it asap. By the way, can only residents of NY use the transaction you offer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you must be a resident of a U.S. state other than New York Canadians, you can still register your snowmobile at a DMV office or call 518-626-8989 between 8:00 a.m. 4:30 p.m. weekdays.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7df3f3ca0ad31b6938efe79c36cba6aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need help. The license plates of my vehicle were stolen. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must deliver the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were both plates stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "asked a New York State Police Agency to complete a 'Lost Badge Certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "get a printed report on the letterhead of a police agency in the state where the incident occurred", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Very well. Now, for my DMV vehicle insurance, how long do I have to register?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I lose, steal, or ruin my vehicle plates, where do I file a report?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Take the police report to a DMV office to deliver the vehicle registration.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If my vehicle and plates are recovered before I file a MV-78B form, is my registration still active?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, your registration will still be active as long as you make sure to cancel the stolen vehicle alarm.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5d0f778042f0efbd0c0deb5eb38d64b4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How can I get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can request a new set of plates at a DMV office.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "and what happens if the plate is lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes i want to know", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is that rate stable or does it vary? . Who should I contact if my recovered vehicle was damaged or totaled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would need to contact your auto insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Just a random question. If my car is stolen, what do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your insurance company: 1) will issue you 2 original NY State Insurance ID cards with barcode (see sample) or provide you access to your NY State Insurance 2 digital electronic ID card) will send you an electronic notice of insurance coverage to DMV (your insurance agent or broker cannot present this notice) Your NY State Insurance ID cards and electronic notice together verify your coverage. We need both.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What kind of proof of insurance do I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Your insurance company will issue proof of insurance in two ways: It will give you two original NY State Insurance ID Cards or provide you with access to your digital electronic NY State Insurance ID Card", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can I find more acceptable evidence?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are you familiar for requesting new plates? I'm not sure what to bring..", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Bring these items with you the original plate or the MV-78B / police report / statement", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "and what do I do if my plate is lost or destroyed?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The DMV will issue you a new registration and replacement plates.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a23a51ad1a06c551818a014337f1745c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need info about a problem with my stolen plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your plates were stolen, you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were your plates stolen or do you have another problem with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my plates were stolen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, you must to notify the police, and ask the police to complete a police report. Bring police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Very well. I would also like to know if my vehicle can circulate quietly. Do you cancel the stolen vehicle alarm?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "They will cancel it and mark it recovered on your title history.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "One more question regarding on plates stolen, what if my plates were stolen outside of NY State?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case, get a report printed on the letterhead of a police agency in the state where the plates were stolen.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I want to register my vehicle in NY state do I need insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes the DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "On a somewhat related note, if my vehicle plates were lost, stolen or destroyed . Is it possible to replace my plates without having to pay a fee?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can. For that you must submit a police report or fill the form MV-78B indicating the plate was stolen as a result of a crime.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What must I to bring at DMV office to request a new set of plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Bring the original plate or the form MV-78B/police report/statement", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Should I notify the police about the theft of my license plates?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, and ask the police to complete a police report and then bring police report to a DMV office", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "52c856610c3d7323f453d0136a0a1544", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if the plates from my car were stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your plates have been stolen, you need to surrender the vehicle registration to the DMV. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were these the plates off of a vehicle or off a motorcycle? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "The plates from my car were stolen and I want to make sure that I am correctly handling the situation. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you have lost both plates off of the car, you need to notify the police and get a copy of the police report to bring with you to the DMV at the time you go in to surrender the vehicle registration. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I still need to learn more about liability insurance. Where can I get more details?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you tell me if is it possible to replace my plates without having to pay a fee if I tell them that my vehicles plates were stolen?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you would like to replace your plates without paying a fee, then you must submit a police report or an MV-78B which indicates that the plates were stolen or destroyed as a result of a crime. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask you another question about stolen license plates?  What should I do if my license plates are stolen?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Have a police report made, then replace the plates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is it necessary for me to process this at the DMV? What documents do I need to bring?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you need to bring a copy of the police report to the DMV and surrender the registration. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Will I be able to get new plates at that same time? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can request a new set of plates if you have brought the original plates, the MV-78B, the police report, or the statement and a completed Vehicle Registration/Title Application along with you. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What happens then? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If the plates were lost or destroyed, you will need to pay for the new plates plus a fee of $3.75 to issue a new registration. The cost of the 2 new plates will be $25. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9f2f7cc4e076c0f20f6b5675a1609ca2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you walk me through the procedure for requesting new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you have all required documents with you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your plate been lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my plate has been destroyed in an accident.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I'm also hoping to find out which auto insurance provider I can contact if the vehicle I've recovered is damaged or totaled.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would need to contact your auto insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "At the moment of recovering my vehicle the plates are not there, what should I do if they have been stolen? Did I notify the police?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "A question, does the DMV require any insurance to register my vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes the DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Okay, that's it. Now, let's talk about DMV. Okay, let's get back to registering a new license plate. What documents should I carry with me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "One of the documents you'll need is a completed Vehicle Registration / Title Application (MV-82).", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I print out a list of all documents I need somehow?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, our website lets you print out a checklist.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Will do. So, what actions should I take if my vehicle is stolen?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cfca8c4dba113e694199d51bd1d950eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please tell me how I can get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your plate been lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, none of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "So what if both of my plate were stolen or destroyed? What would I have to do then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Understood, now for the summary of what you need, what should I do if I do not have one of the documents you request? Can I replace it with any?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are others you can substitute with. Please refreence the chart.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where is the closest locastion to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Please check your Maps via the attached location map to find the closest branch to you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I'm out of my home county?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's fine, all counties report directly to the state.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if my top speed isn't to match the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Going to a branch with the specs for your vehicle will allow them to direct you to the proper registration concept.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f306a82697308c94dbf5d9e6beb8743e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My plates have been stolen. Can you please tell me what steps to take? I'm very concerned and don't know what to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are two of your vehicle plates lost, stolen or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, both plates have been stolen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "When it comes to the vehicle registration. How many names can be included in the registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There can only be 1 or 2 names on a registration registrants", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Okay. I would like to know how to go about it. Do I need a new title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Send in the title and a letter explaining the car was recovered and they will issue a regular title.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Very good, and what should I do if my vehicle has been stolen?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. For more information about stolen and recovered vehicles you can visit our website.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Would you like to know what other acceptable proofs are there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "For other acceptable proofs see Proofs of Identity for Registration and Title (ID-82) on our website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if my plates were lost or destroyed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Then you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "I see. And how can I get new plates to replace the lost ones?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": " You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4a403522e324e52c28566baca95e59e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I had an accident in which the plate on my van was completely destroyed. Can you help me figure out what to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were two vehicle plates are lost, stolen or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Well, this is a bit awkward, but the crash happened between two of my registered vehicles, which I use for my company. A van and a car. None of the plates can be read anymore.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "OK fine. Now, regarding More than 2 names in a record. How many names can be included in the registration of a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There can only be 1 or 2 names on a registration registrants", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "It is good to know, also, I have another problem, is that the accident occurred outside of New York, it was a collision of the two vehicles against the yard of a contractor, in that case should I obtain a report from a police agency as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should get a report printed on the letterhead of a police agency in the state where the incident happened.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another question about reclaimed cars. Will I have to surrender my old plates if my plates are recovered after I fill out a form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, the old plates will have to be surrendered and you will have to register for new ones.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'm still looking for more information on vehicle plates. What if I'm unable to obtain a police report? So, what do I do now?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case you must write a statement that includes your plate number and explains why you can not surrender your NY State plates.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Alright, but if I DO get a report I can bring it to the DMV office, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "That's what I wanted to do. I also wanted to request new plates while I'm there, is that possible?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, the DMV will issue you a new registration and replacement plates.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "14266a3b9162af84baaff1d5a06a0dfd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on how to obtain a driver's license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know the Trial period for new drivers", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Once you pass your road test or restore a revoked driver license , you will have 6 month probationary period ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "you want to know what happens after the suspension ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you will have a second 6 month probation period", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do I do if I don't have a license? What is the procedure to request one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will need to learn how to apply", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Regarding the name change or other information, should I go to a DMV office to make the change effective?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Go to a DMV office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "On a similar note, my first driver's license is valid for 5 years, correct?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Your first license is valid for 5 years For a Class D, Class DJ, and Class E driver license , the expiration date of your learner permit becomes the expiration date of your driver license. Together the learner permit and the driver license are valid for a maximum of 5 years.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "it's not my case", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "you want to apply for a learners permit and a driver's license", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 16, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "very well. now forS e p 4.Also, for XXXX . If I pass the exam", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "90b0bed8f3e17d007d040da657773bbe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the conditional use license for drivers from other states?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver's license issued in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State . The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how is the conditional license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what documents do you require?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name. This name,", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can I apply for an improved driver's license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you want to apply for an improved driver's license or an improved identification card, there is an additional fee of $ 30", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And does a normal one have any cost?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There is no additional cost to obtain a REAL ID. All normal transaction fees still apply.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do you have a website that I can visit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Visit www.dhs.gov for more REAL ID information.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "eabfbbed80c4e1c9d1a1f4814e334249", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm from New Jersey and need information about obtaining a restricted use license in New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you meet the requirements to receive a restricted driving privilege in NY?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can obtain a restricted driving privilege to drive in NY. The restrictions on your license will be the same as those for a driver with a NY driver's license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What exactly is a restricted license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Restricted use licenses are issued for drivers who qualify and have had their license suspended or revoked for violations not related to alcohol or drugs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to learn more about accredited evidence papers, as well. Another question is what original or approved evidence document must be brought to the office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if you have a valid New York license, permit or ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must bring your original social security card or W-2 with the complete SSN.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what is Enhanced License Sample, REAL ID and Standard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Learn more about Enhanced, REAL ID and standard documents", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "402bbc9062f5c1baf342aa0d914a32b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about drivers from other states obtaining a restricted license in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a driver's license in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a Pennsylvania driver's license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As long as you meet the requirements to obtain a restricted license, you can get a restricted driving privilege to drive in NY. The restrictions will be the same as those for other licensed NY drivers.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "This reminds me that I need to update our records with my current address; what if I move?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "first change your address, then order a replacement", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what about a temp address", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can ask that your replacement document be sent to an address that is different", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "overseas?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we recommend that you send us a pre addressed priority mail return envelope", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if i plan on traveling?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we recommend you come to the dmv now to get an enchanted or real id", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how do i replace if overseas?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "submit a completed application for permit", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "how to change my name or make other changes", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you will need to go to the dmv", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "66070e0a18e0e5161e96f9134bfefff6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a restricted use license issued in NJ and need information about driving in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you meet NY requirements for obtaining a restricted license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. You can receive a restricted license to drive in NY. The restrictions will be the same as the same as the restrictions for a driver with a NY driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I apply for the restricted driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have to apply in person at a DMV office. Most DMV offices have this service, but you should contact your nearest office to make sure you can apply there.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "DMV is another concern I have. Where can I find the document number for my DMV-issued photo ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is now located on the back of the photo document. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have an enhanced document? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I do have an enhanced document and I am trying to find the document number. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is located in the top line of the Machine Readable Zone and is the 10 alpha-numerica digits that appear after the \"ID USA\". ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2a827238a5259b1616e0772987e6370b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Drivers from other states\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you have a driver license issued in another state , and you meet the other requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Call you tell more about the requirements I need to show when travelling U.S. via airplane and If also applies for 18 years of age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Currently, the TSA does not require children under the age of 18 to provide identification when traveling with a partner within the United States. The partner will need acceptable identification.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Obtaining a REAL ID is mandatory but what do you recommend?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A REAL ID is optional and is not required for the following:\n Have a driver's license\n Vote or register to vote", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "don't want a REAL ID document?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and how will my name appear?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "As it appears on your proof of identity, it will be shown on your card as required by federal law.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "958293edfb2516fd9566dcfab30cec6b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like more information about licenses for Drivers from other states", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver's license issued in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a driver's license issued in another state and meet the other requirements, you may receive a conditional driving privilege or a restricted driving privilege to drive in New York State. The conditions or restrictions are the same as the conditions or restrictions for a driver with a New York State driver's license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and can a restricted use license be issued?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV may issue a restricted use license to a qualifying driver whose license is suspended or revoked due to violations or incidents that are not related to alcohol or drugs, or due to some drug related violations.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What are the documents that I should bring in the DMV office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if you have a valid New York license, permit or ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must bring your original social security card or W-2 with the complete SSN.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what is Enhanced License Sample, REAL ID and Standard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Learn more about Enhanced, REAL ID and standard documents", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "75337dd5a2e027bdca1106eb762ff41e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good morning. I'm going to visit NYS pretty soon and i would like to know if i can get a driving permit there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver license issued by other state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i don't have such license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Look, If somebody anyone wants to get a driving permit there, what should be done?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, you should apply for a conditional or restricted use license in person at a DMV Office. You can do this at almost any DMV Office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "This restricted license can be issued to those whose license has been suspended or revoked because alcohol or drug?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In fact, yes, they can get a restricted license. In any case, the driver must attend a Impaired Driver Program approved by the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "You said that this license can be requested in any DMV office, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Not all of the DMV offices. You should contact your nearest DMV office to know if you can apply there.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And that license is only conditional, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Correct. As said before, is a special kind of license, which can be issued to those driver whose license has been suspended or revoked by alcohol or drug related situations.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "71ba04ce6132d799d572a5268857724c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm a person from another state different of NY, and I'm searching information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Alright. I need to ask you: Is your driver license from another state too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right. That's why I would like to know if there could be any issue.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "No problem. You may receive some conditional driving privileges or restrictions to drive in NY state, but they won't be any different to those received by drivers with a ny state driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. And you can also revoke my license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The dmv can issue a restricted use license to a driver who commit any kind of violation related to the use of drugs or alcohol, which license be suspended or revoked.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'm also curious about Real ID and the Standard License. What does the improved license sample look like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn more about Enhanced , REAL ID and Standard documents", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what should i bring to the office", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The application process also requires the DMV to take a new photo", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What REAL ID means to you", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Enhanced driver license , permit , or non - driver ID [ 1 ] and valid U.S. Passport are already REAL ID compliant and can be used to board a flight ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "which for a REAL ID", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There is no additional cost to get a REAL ID . ] All normal transaction fees still apply ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d11b9fb52ee340d4abedb77161f4672e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related with drivers from others states.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Is your driver license from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not exactly.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If the license is from another state this can be restricted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, a license can be restricted in some cases, in others can be suspended or revoked because of violations or incidents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And how can I get a license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The dmv can issue a conditional license to a qualified driver whose ny state license has been suspended or revoked because of a alcohol or drug- related violation.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "In that case I can still receive then a license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY state.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And how do I get access of this conditional license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need to be a qualified driver and must attend a impaired driver program previously know as drinking driving program approved by the dmv.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And what I need to do to apply for it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "To apply for this kind of license you need to go in person at a dmv office.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "The whole process must be done at the office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes. You can do this at most, but not all, motor vehicles office. You need to contact your nearest office to find out where you can apply.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a04265a404021c51b8830ea6fd834fee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions regarding being a driver from another state. Can you answer them for me, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a driver license issued in another state, and you meet the other requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't have a driver license from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But I have a question. Can the DMV give me a conditional license, perhaps?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug-related violation. The driver must attend a Impaired Driver Program (IDP) previously known as Drinking Driving Program (DDP) approved by the DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And what about a restricted use license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what about a restricted use license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Alright. So I happen to have a drivers license in another state. Can I get some sort of permit to drive in NY?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And what about a restricted use license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "So, is there a possibility for me to obtain a restricted use license at the DMV office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, but you must apply for a conditional or restricted use license in person at a DMV office. You can do this at most, but not all, Motor Vehicles offices. Contact your nearest office to find out where you can apply.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b7149509c4f3626f578a1fef4c77f6b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know under what circumstances I can use proof of residence documents that are in the name of my spouse.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you both have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes sir...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you can use proof-of-residence documents.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Also, I need to find out regarding DMV, why do we need the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority’s toll collection regulations, all such violations committed within a 5-year period, or failed to pay $200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "so I can just do the affidavit on the hearing and I won't have to show up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I have avoided the suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I do neither?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your registration will be suspended immediately", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what can I do next time, who do I call to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist. Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a5aa4fdb7ab3262616fee186dcddd9e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello a question I can use proof of residency documents that are in the name of my spouse", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you and your spouse have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But what other document can I use to demonstrate the relationship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "a marriage certificate can show your relationship", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I don't have enough proof of name identification to take to the DMV. What I can do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may already have more proof documents than you think, or you may get some proof documents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "where can i get some suggestions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Here are some suggestions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I print a copy of a paperless invoice?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can print a copy of a paperless invoice. For example, a phone bill, electric / gas bill, water bill, or cable bill.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3083f2c7c396600f8704a4236fd668d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Heeyy, what's up?. You know, i need to do some things with DMV, but i have some doubts, about if i can use someone else's documents that proof that me is me, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, you can use your spouse's documents, but i must ask, Do you and your spouse share the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent, Then you can use those documents that are in your spouse's name to serve as proof.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another question, if we don't have infractions that we haven't paid for, do we need a hearing to resolve it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority’s toll collection regulations, all such violations committed within a 5-year period, or failed to pay $200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "so I can just do the affidavit on the hearing and I won't have to show up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I have avoided the suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I do neither?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your registration will be suspended immediately", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what can I do next time, who do I call to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist. Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "903d4efc752ee5b829f836401fb977aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I was looking for some information related to proof my residence.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You and your spouse have the same name? That could help you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not really. I'm single.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I use any kind of bill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can print a phone bill, water bill, electricity/ gas bill or cable bill. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, That's great, I heard that I can also use stuff like divorce papers, is that true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that's right. You can contact your lawyer to find out where you need to go to get the right papers you need that can help you.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I know how many documents do I need to proof my id to the dmv?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We just need some documents, you may already have more proof documents than you think.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "It's a marriage certificate something you can accept?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can bring a marriage certificate as an additional document.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And school certificates can be used?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, a general education development certificate, also a college certify copy could be use too.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d8f465cc44734431c9878e786102473c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Can you tell me if I can use a proof of residence if it's in my husband's name, but we live together?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you and your spouse have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, we share the same last name.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can use proof-of-residence documents that are in your spouse's name.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if I drive when my insurance is expired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " your vehicle can be impounded by a law enforcement officer", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my license is suspended for a lapse of insurance, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "your registration has not expired", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you must surrender your plates.\nA driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my registration is suspended for a lapse of insurance, can another person register the vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " No. The DMV will not issue a new registration if the DMV determines that the purpose of the new registration is to avoid the suspension ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a8213be3cdd0d00ab1bc737cd468a523", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don t have enough proof of name identification to bring to the DMV. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You may already have more proof documents than you think, or you may be able to get some proof documents . Here are some suggestions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what are the suggestions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Bank card debit with your name preprinted on it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you also know about this - test documents. Why do we need the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority’s toll collection regulations, all such violations committed within a 5-year period, or failed to pay $200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "so I can just do the affidavit on the hearing and I won't have to show up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I have avoided the suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I do neither?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your registration will be suspended immediately", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what can I do next time, who do I call to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist. Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8c272b00a28c9412a1baa948a4dec9ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i'm trying to find proof of my ID for some procedures with you. I don't find any at the moment, but my spouse have some, Can those be useful?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Both you and your spouse share the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, we have that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you don't have to worry. You can use those documents without any problem.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And, just by curiosity, what other documents could i use instead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, you can use many other documents, such a bank debit card with your name, or bills or even divorce papers.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you please tell me on what are the process if I forgot to update my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must change it immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I don't change it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your license will be suspended.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I move to another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must resolve any issues before you leave.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How will they know if I have insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "DMV works with insurance companies.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "72dbf6c5eb89a0ff4a8a7b04a186169e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don't have the proofs of name identification that I need to bring to DMV. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this issue. Most people have more proof documents already available than they think. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use a proof of residence document that is in my wife's name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you and your wife have the same last name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, we do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. You can use your wife's proof of residence documents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "One more reason for allowing the insurance to expire. Would I have to turn in something, or will I be able to retain it while I renew my insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you show proof of insurance and you go ahead with the address change than everything should be fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "OKay, well I just logged in and I have insurance and I just need to give you my new address...is that fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Good, we now have all the information we need so you should be good to go", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you just now get your new insurance coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "Nope, earlier but it just showed up on my account and payment went through so I should be covered", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Just don't let it happen again or you might lose your license and registration, so just stay insured", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "won't happen again, it was just a mistake on my part", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Okay, well we have your address and it should all be good", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "So just to be sure, if i change address again then I should come in and let you know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, and please have your insurance up to date when you do so", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e3fcc40108846a3fdfc3f502b37fda23", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the procedure if I do not have enough proof of name identification to bring with me to the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Fortunately, you may have more proof than you think or may be able to get the one you needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I can't find my original U.S. birth certificate or marriage record what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The NY State Department of Health Vital Records office will help you get it or you can order your birth certificate online from NY and many other states through VitalChek Network at vitalchek.com.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "One more concern about my safety inspection. At what day of the month will my inspection expire?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The inspection will expire the last day of the month punched on the inspection sticker", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do you have a list of what will be checked during the inspection?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look at the DMV brochure, New York State Vehicle Safety/Emissions Inspection Program for Cars and Light Trucks, it lists the equipment items checked during a safety inspection.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you also tell me what to do when an inspection sticker comes off?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can reattach it to the windshield with clear tape or a small amount of clear adhesive.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if the sticker is all messed up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could have your vehicle reinspected or you can order a replacement sticker.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "940a429838e63f485ba1dd0aef65df9e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you help me? I've been requested some identity proof, but i believe i don't have enough of that, What can i do about it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You could get surprised in that matter, you know?. There are some alternatives you can present to prove your identity, such as a bank debit card or online bill printouts, even divorce papers would work in that regard.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, is that right? On that last part on divorce papers, if i get something that proves me is me but is with my ex, can i use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your ex still share the name with you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, she still use it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you can safely use that document as proof of residence, even if is in her hands.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I just do the affidavit at the hearing and not to show up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I have avoided the suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I do neither?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your registration will be suspended immediately", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what can I do next time, who do I call to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist. Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7d8c5205719fc14d2f5e992ee3b40a7b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we need help with a complaint", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help protecting your facility license, registration or certification?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I think it's all good we just need some info", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know what to do if a complaint is filed against you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes sir", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will be dealing with the New York State Department of Motor Vehicles. It regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need information on how to legally operate as a business?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yeah, why not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You would have to register with DMV. Once your application is approved you will receive a certificate from DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "we did all of that. can we still operate if we take care of anything we get hit with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you pay your fine and/or penalty or serve out your period of suspension, you will be back in business after complete compliance with whatever the hearing decides.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what if we are offered a deal and we reject it after they investigate the complaint?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If an offer is rejected a hearing will be held .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d79996f178afe8b10e2900c0eaa7da3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a listing of the TOS for a MyDMV account? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is a listing of 48 Terms of Service for a MyDMV account. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you registering for an account on MyDMV? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I am trying to register for an account but I don't see where to enter a password. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you register for an account you will be sent a temporary password by e-mail. You must use that temporary password to complete the rest of the registration process. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Who created MyDMV? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It was created by the New York State Department of Motor Vehicles DMV in cooperation with the New York State Office of Information Technology Services. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I gain access to MyDMV using my passwords for other NYS agencies? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you have registered to gain access to use secure web applications at another NYS agency, you can simply sign in using the same Username and Password. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why does MyDMV validate my identity? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That process is designed to protect the security of your identifying personal information. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What happens if MyDMV is unable to verify my identity? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If MyDMV is unable to verify your identity you account will be deactivated and thereafter access to applications and on-line services will be denied and the account will be locked. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What do I need to do to be permitted access to use DMV's secure web applications? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will be permitted access upon validation of your identity. ", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "ffa6b6ac7303ec6ddbddc4a7707027dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What items do I need to bring to the DMV office to transfer registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need to bring in the original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know how to get quicker service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I do not know the process for quicker service.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you live in other counties besides Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I live in one of those counties you mentioned.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can you tell me what to look for about transferring my vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can look at Buy or Sell a vehicle transfer ownership.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Very well. I would also like to know if there is no problem since I changed my name, is a refund still possible /", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Yes. Simply Follow these instructions: surrender the vehicle plates at a DMV office and request a transfer receipt , not a refund receipt\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I never used my registration, can I get a full refund for the two years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It is possible. the DMV office will issue a receipt that displays \" two year refund .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there an application process for this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. You can apply for a refund of the 2-year registration fee ONLY if the registration was never used and it is not more than 60 days from the date the registration was issued .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "520ed2a72180daba9325bb3a985ba7cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need i should take to the DMV office", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course to transfer a registration to another vehicle you need to carry the original title or other proof of ownership", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want a faster service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " Yes of course", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For faster service, make an online reservation before visiting offices in New York, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany counties.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "One more thing I can change the name on the vehicle registration or on the certificate of title to someone else's name. What if I change the name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm just curious if I'll be able to get a refund. What happens if anyone refuses to move their registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'd like to know if I need to surrender my motorcycle plates if I do not want to transfer the registration of my vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No you do not need to surrender motorcycle plates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd also like to locate the DMV headquarters. What else can I bring with me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must fill out a completed Application for Registration / Title PDF MV-82", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if someone does not want to transfer the record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must deliver the vehicle plates to the DMV", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "and should I carry the license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "is correct you must carry a New York State Driver's License", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 17, "utterance": "What if I don't have any of that evidence?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "there are other tests you can present look at other types of tests you can use.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c39c3c95e3565086c1fc0b6a090d5eff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about how to transfer a vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course you can see the section Buy or sell a vehicle transfer property", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "don't you have some of these tests found there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "look at other types of tests you can use.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I provide a copy of my insurance ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. However the DMV will not accept a card if the DMV barcode reader can not read scan the barcode", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it okay if I just carry a copy of the Certificate of Title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Must carry original New York State Certificate of Title or certified copy, not a photocopy with property transfer section completed by seller", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What will be the issue if I changed the name on the registration of my vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Alright. I'd also like to know if I do not want to transfer the registration of my vehicle, should I deliver the plates to DMV instead?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And what should I bring if the vehicle is a 1972 model year or older?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must bring an original or certified copy of the New York State transferable record, not a photocopy and a bill of sale", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "and what vehicles can be transferred?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Cars, trucks, trailers and motorcycles", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1a3225653f6a2632da8f6f136ca935c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need the title to transfer a registration to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes,you will need the original title", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to get this over as quick as possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I would I hate the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, for quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "ok, other questions I have are how could I request a full refund for two years if my registration was never used? Is there an application process for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. You can apply for a refund of the 2-year registration fee ONLY if the registration was never used and it is not more than 60 days from the date the registration was issued .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "leave the ID thrown in texas where a cousin What can I do if I don't have any ID when I make this transfer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are other kinds of proof you can use.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Could you tell me where could I get more information about the insurance that I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do you have any information about how to transfer a car after it has been sold?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, I can give you a link so you can look at more information.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what if I want to make a reservation but I'm not in one of those locations you listed?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "I can help you look up office locations and hours. ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "can I print out a copy of the title when I am doing the transfer?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "We need the original or a certified copy, we will not accept a photocopy", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "b33568736b7895ae9c33d387b2a926ac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I bring to a DMV office?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "original title or other proof of ownership 1", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how do i get faster service", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to know if I need a refund, how do I get it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes it is possible When you surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "is it an easy process to get a full 2 year refund?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. you can apply for a refund of the 2-year fee that you paid when you renewed the registration", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I changed my name, is a refund still possible/", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Yes. Simply Follow these instructions: surrender the vehicle plates at a DMV office and request a transfer receipt , not a refund receipt\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I never used my registration, can I get a full refund for the two years?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible. the DMV office will issue a receipt that displays \" two year refund .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there an application process for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. You can apply for a refund of the 2-year registration fee ONLY if the registration was never used and it is not more than 60 days from the date the registration was issued .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6ecdf936af44d6405e0d1a7ab5c33783", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need the title to transfer a registration to another car or do you have it on record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need the original title or other proof of ownership to transfer a registration to another vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like some tips to make your DMV visit go smoother?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you need the office hours for any locations to help you with your visit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no, I want to know about car plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I haven't transferred a registration before so I want to know if I have to get new plates when I do it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can transfer the vehicle plates you have along with the registration to another vehicle you own", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "understood I will pass the plates that I have now. What if I changed the name?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Anything else about Proof of ownership?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "As I said, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, for example, cars, trailers, boats, snowmobiles, manufactured homes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Any tip for buying a vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. Please, read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dc1981706953ab11f62fbd703b7c1147", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What items do I need to bring to the DMV office when transferring a registration to another vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need an original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know about quicker service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would I get quicker service at the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Actually you can make a reservation online before visiting the DMV office in NY City, West Chester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties and this will get you right in.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Got it. For another registration-related issue. What about the ownership proof?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, cars, trailers, boats, snowmobiles, manufactured homes. Get proof of ownership at purchase.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to ask another question about the DMV. What happens if I don't want my registration to be transferred?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It is actually simple, you just have to surrender the vehicle plates to the DMV and you might get a refund if you surrender the plates before they expire.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to inquire about a registration refund. Is it possible for me to temporarily relinquish my plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can do that. You can look under special procedures to surrender plates for a season or temporary surrender of plates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have another question for you about plate surrender. What if I don't have the proof required by the DMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you would have to see the other kinds of proof you can use.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "what if the model year is 1972 or older?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If your model year is 1972 or older then you need a NY State Transferable Registration original or certified copy, and it can not be a photocopy and a bill of sale.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What if the vehicle is a model year 1973 or newer?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20a9a609d0be877cd62a4649ef8cc91a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I find out about transferring a vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can look at Buy or sell a vehicle transfer ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not have the proof we need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do not have the proof you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you would need to look at the other kinds of proof you can use on our guides.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Another thing with proof of ownership. Is there something else I should know about Proof of Ownership?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "As I said, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, for example, cars, trailers, boats, snowmobiles, manufactured homes", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Could you tell me on what proof of identity should I provide if I'm going to transfer the ownership of my vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use a NY State driver license or learner permit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "On a somewhat related note to completing the PD-7 by mail. Would it instead be possible for you to send me a form online to be able to accomplish this before I get into a branch?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "I can only send you one via mail to the address on the plate registration, but I would be happy to do that.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Good to know. Another thing for my proof of identity, can I use an expired driver ID card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can use a expired less than 2 years driver ID card as proof of identity and age.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can more than one vehicle have the same registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, two vehicles can if you have the same type of registration.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "My car is model year 1972 what do I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You would have to have a NY State Transferable Registration original or certified copy and not a photocopy, and bill of sale.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "What if my car model is 1973 or older?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f94de3efbedb82ad2e3e7ff386da3d58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What needs to be done when I sell my vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "When you sell a vehicle you need to transfer the registration. To do this you need to take either the original title or other proof of ownership to a DMV office.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In which state is the vehicle registered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "In NYC.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "As the vehicle is registered in New York City, to facilitate quicker service, you can make a reservation online before visiting the DMV office.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is proof of ownership? are they different for each vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, cars, trailers, boats, snowmobiles, manufactured homes. Get proof of ownership at purchase.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about the ownership proof? What if I don't have a valid driver's license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you don't have a current driver ID card there are other kinds of proof that you can use.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Another question for you about the US Postal Service: If we send them in, how would we be informed that they were received?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will mail you a FS-6 T receipt if we receive them. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "OK fine. Now regarding that I don't have a driver id card. What are the other types of evidence?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can check the hours of operation by calling your local DMV office.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What forms are required to transfer the registration of a vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will be a completed Application for Registration/Title MV-82 form.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What happens if I don't want to transfer the registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you don't want to transfer the registration you must surrender the vehicle plated to the DMV. When you surrender the plates to the DMV you may be eligible to receive a refund if the plates are surrendered before the registration expires.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "641523c105eecabac7186824f0ca77a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to bring the title when I transfer a registration from one car to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need the original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to get through your DMV visit quickly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, who doesn't", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I need more additional details about the refunds. Can you send me an estimate of how much money I'll get back?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I sure can! Here is an example to show how your refund amount is determined .\n You paid $ 137.50 to register your vehicle for two years", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "OK thanks. I'd also want to find out the Transfer of a vehicle. can I bring a printer copy for my title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will need the original or certified copy", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask if it is possible for me to surrender my plates temporarily?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can do that. You can look under special procedures to surrender plates for a season or temporary surrender of plates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you have any additional information that I can use to learn more about transferring titles of my vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, I can give you a link so you can find out more on how to transfer the ownership of a vehicle.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "can I still do a transfer if I don't have an ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "yes, there are other kinds of proof you can use.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "what does one do if they don't want to transfer a registration? do we have to tell you about it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You will have to surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "do you have a list of things I should have ready so I'm prepared?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You can print a checklist of what you need to bring to the DMV to transfer a registration.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c94608d8e3a9a5b1e929f4e7a70d69f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I received a letter stating that my insurance has expired. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "and do you have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and when would I have to turn in the registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you don't have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I'd also want to find out my insurance expires, what can happen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case the DMV can suspend your registration and driver's license.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and where do I get the FS-2 form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Form FS-2 is only available at a local DMV office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I am suspended, what do I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "pay the optional civil penalty for the entire period", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "36430fe0302340962200a27ff456ca67", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How do I respond to the letter or request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your required response, either\n prove you have insurance coverage\n proof that you sold the vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What do I do if I have insurance coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What should I do if there is a problem?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If there is a problem, it is your responsibility to resolve it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do you know the consequences of the expiration of my insurance? How would the DMV act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case the DMV can suspend your registration and driver's license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and where do I get the FS-2 form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Form FS-2 is only available at a local DMV office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I am suspended, what do I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "pay the optional civil penalty for the entire period", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a098bf471417f21f8a3545498fdf0bb2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " I received a Letter that states my license is suspended. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "follow the instructions in the letter and contact your company or agent about the problem . Ask your company to file a notice of coverage with the DMV electronically", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Could I get a refund when I deliver my plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It depends. You need to go to registrations refunds for surrendered plates to get more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If i received a Letter that states my license is suspended. What can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you must surrender your plates", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have another question about Suspension Termination, what does it mean if my license is suspended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There are two different types of suspensions. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Surrender your vehicle registration and plates to the DMV immediately If I don't have insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "when the license is suspended?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined. To determine the lapse periods\nthe plates must be surrendered", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "I received an insurance 'letter' or 'order' from the DMV. What can I do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": " Read the letter or order see a sample carefully , answer it quickly , and contact your insurance company immediately ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "if the insurance is canceled?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": " use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakes\nkeep the plates while you resolve a problem with your insurance company ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "659bba29e47e5933ebc2e08bdff478f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I received a Letter that states my insurance lapsed. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If i have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "On the subject of suspensions of a similar nature. What does it mean if my driver's license is revoked?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are two different types of suspensions. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What are the different types of suspensions? I received a letter stating that my license is suspended. What I can do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'd also like to hear about the suspension of a driver's license. Is it also necessary for me to surrender my motorcycle plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No you do not need to surrender motorcycle plates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you also know about my vehicle registration? will it be expired? I have insurance, what can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Ask your company to file a notice of coverage with the DMV electronically", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "and if I don't have insurance", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Can DMV suspend your vehicle registration and driver's license?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Do notr\nuse your vehicle if your insurance coverage is cancelled ,s [9] even if you think it is a mistakes\nkeep the plates while you resolve a problem with your insurance company 1", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "e6838d8db94e7345d69dc8734c3d53b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I respond to the letter or order?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your response must eithers\nprove that you have insurance coverages\nprove that you sold the vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have insurance coverage ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " also ask your insurance company do not ask your agent or broker to file an electronic notice of insurance coverage with the DMV", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do I also have to deliver the motorcycle plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No you do not need to surrender motorcycle plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What should I do if I have received an insurance 'letter' or 'order' from the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Do notr use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakes keep the plates while you resolve a problem with your insurance company 1", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Are you not aware of the suspension's termination? What does it mean if my driver's license is revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There are two different types of suspensions. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I got it. Another question I have - to the DMV. you don't have insurance", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": " If i are not going to immediately replace my insurance coverage", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you must surrender your plates", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What must I do if I don t have liability insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "you need to surrender your vehicle plates to the DMV [ 2 ] immediately .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "af9203536d5f9b45456c3713b28920a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I received a 'letter' or 'order' from DMV insurance. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Read the letter or order, view a sample carefully, respond quickly, and contact your insurance company immediately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if i have a problem", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "have you not solved the problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The DMV can suspend your vehicle registration and driver's license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "One other thing, about DMV license suspension, what does it mean if my license is suspended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are two different types of suspensions. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask another insurance issue. What happens if I have an insurance problem?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case it is your responsibility to solve it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "On a related note, regarding license suspensions, can someone else turn in the plates for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes they can do that. Just make sure that the person gives you the FS-6 receipt for your records.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "97b89d77600b3661ce5a2942127643cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, i need some guidance with certain letter i received some days ago about insurance, Could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. The letter you received is meant to notify you that your insurance coverage has ended, and DMV hasn't received any new insurance coverage notification from any other company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have insurance already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, in fact, i have one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then, do not worry about. Just follow the proper procedure written down in the letter and contact your insurance company or agent, to talk about the problem. Most probable thing would be to ask your company to file a notice of coverage with the DMV via electronic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I have another question about the termination fee for a pay suspension. What does it mean if my driver's license has been suspended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are two different types of suspensions. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "That sounds easy enough, actually. I'll make sure to do it ASAP. In any case, is there any advice you can give me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For starters, do go and use your vehicle while your coverage is cancelled. Besides, please keep your plates with you while your problem is resolved with your insurance company.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another question about the charges from county motor vehicle offices . Will I get a refund once I surrender the plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It depends. You need to go to registrations refunds for surrendered plates to get more information.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Please another question, a friend of mine just had her driver's license revoked, but she has no idea for how long. How does she know?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "For that, she'll have to go through the DMV process, but it would imply that her registration must expire or her plates must be transferred to another vehicle by DMV or DMV must receive proof of new or reinstated insurance.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Sorry but, you said earlier that about my insurance being lapsed, all i had to do is to contact my insurance agent to fix the problem, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "That's correct. And do not forget to ask them to file the notice of coverage with the DMV electronically.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Lets say, i mean, lets guess i don't have any insurance, what would happen there?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If that should be your case, then you would need to surrender your vehicle registration and plates to the DMV immediately.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ff588ad9fcacfd82e89d20f98a5810eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here on an insurance matter", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you in a situation where you do not have insurance or it is about to expire and you don't plan to replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I have it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what do I do if I have insurance but you tell me that I don't have it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem. Ask your insurance company to file a notice of coverage with the DMV electronically. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I also want to ask what if my plates are lost. Can I also return the registration and receive a new one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Were the plates lost/stolen or destroyed?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I received a letter that states my license is suspended. What am I supposed to do in this situation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok I hope they do, what happens if they suspend my license, how can I solve it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There are two different types of suspensions. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if I let my insurance expire for a period of time but still have coverage?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Once the lapse is determined, the registration and, if the lapse period is 91 days or more, your driver license will also be suspended for the same number of days. The suspensions may not be effective on the same date. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "what happens if my license is suspended and I lose my insurance again?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If that happens you will need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "but for now I can drive since it is a mistake and I am covered and not suspended so nothing will happen to me right?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Don't use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "363758c09c1f25c9edf1f77d76f48857", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you explain what I have to do if I don't have a liability insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you NOT have insurance, or is it just about to expire and you don t plan to replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I don't have insurance currently.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you need to surrender your vehicle plates to the DMV immediately.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "The other day I also got a letter in the mail saying that my insurance lapsed. I have insurance, so what should I do in that situation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Simply follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my registration is suspended due to an insurance expiration, can someone else register the vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I sincerely hope you can. Regarding your question, sorry but that answer is no. DMV won't issue a new registration if some kind of attempt for avoiding suspensions is detected.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And there is no chance to remove that suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, there's a possibility, but only if you're eligible. If that's the case, you can just pay the optional civil penalty for the entire length of the lapse suspended.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if i get suspended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must then take some action.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ef4671e634343ab12abfafc855f15478", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I got an insurance letter from you guys so I am here for help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you should read the letter or order carefully, answer it quickly, and contact your insurance company immediately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I did read it , can you fix it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is your responsibility to resolve it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what happens if I don't plan on getting insurance because I'm poor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are not going to immediately replace your insurance coverage, you must surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I promise I'll do my best not to get involved in that. By the way, if I am unable to register my vehicle due to an insurance issue, can anyone else do so?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I sincerely hope you can. Regarding your question, sorry but that answer is no. DMV won't issue a new registration if some kind of attempt for avoiding suspensions is detected.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And there is no chance to remove that suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, there's a possibility, but only if you're eligible. If that's the case, you can just pay the optional civil penalty for the entire length of the lapse suspended.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if i get suspended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must then take some action.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "206f3f728e3720de27e26efb80705699", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about how to replace or transfer personalized plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have to replace personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not now, I just need info about it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your personalized plates old or damaged?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, my plates are old", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To replace them, you can call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another concern about my request for replacement, what happens after the checks are completed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did your inspection tag expire more than 60 days ago?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "do you have the inspection label?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes i don't have the inspection tag", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "and can you even receive it in the parking lot?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, A parked vehicle without an inspection tag, or with an expired inspection tag, may receive a parking ticket.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5cca9a205efa3e902d49712cd20a0029", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do you have a list of voter registration application FAQs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know list of how you are eligible to register to vote in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I need the list of what I need to know if I am eligible to register to vote in NY State.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must be a U.S. Citizen and be 18 years old by the end of this year to be eligible to register vote in NY State.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What topic online do I have to look under?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should look under the topic \"More Info\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "May I drive without a supervising driver if I have a driver's license from another country and a New York State learners permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area....", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my password is not in English?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and if i become a new york resident, should i apply for a license from that state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and if the person is not a US citizen. USA Can you get a New York driver's license, a permit, or a non-driver ID card?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you can. However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4c1b49755da1202af2409f01b0783176", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, give me additional information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to change your name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have flood damage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What about the proof of ownership?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, cars, trailers, boats, snowmobiles, manufactured homes. Get proof of ownership at purchase.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I changed the name?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "One more question about my vehicle registration, what if I don't want to transfer the registration?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "08a4c73e6eece0ee2b3a64a3949ee0ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with planning my Social Security survivor benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need information about planning for your future Social Security survivor benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What would my widower receive in benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In the event of your passing, your widower would start receiving reduced benefits at age 60 or full benefits if they are at retirement age or older.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Of course, and regarding doing other types of work, to obtain the status of disabled I should not be able to do any type of work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, if you are unable to do any other type of work then you will be able to get disability.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I want to make sure that my family is taken care of financially after I pass away. What is the procedure for receiving Social Security survivor benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your Social Security can help ensure that your family is taken care of if you have earned enough credits through working.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Thank you. I'd also like to know if the increase retroactive to January of the year you received money. What method is used to measure it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " we will recalculate your benefit amount ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'd like to learn more about Benefits Planner as well. What kind of care will my children get?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your children who are under 18 or age 19 if still attending school full time can receive Social Security benefits if they are unmarried.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Do you need more information about this?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "Yes, I would like more information about benefits for my children.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "32e3c1e1d6824a9bf68c88cde9b9b91a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First off, you should apply for benefits as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you interested in applying now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think I am ready.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Ok, no problem. Are you deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Oh, no. I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have access to a telephone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "I do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any documents or publications that I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We do, what are you interested in? Applying online for disability benefits? We also have documents on disability benefits and a starter kit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I am wondering about if I don't have enough work credits to be eligible for disability. What should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We do have some information called \"Your income and resources\" that you can access on page 5 of our Supplemental Security Income SSI booklet.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8e0770d85d9e7f13ee04580aa88fcca3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to get a corrected Social Security Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Citizenship is one option.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you established yourself as American citizen with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think that I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I use my US passport as proof of both being a citizen and my identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes you can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "There's something more about increased benefits eligibility. I also have a question for you. Is it possible for me to receive compensation because of my ex-wife?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may may be eligible for a benefit based on a former spouse's work if that marriage lasted 10 years or more .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "good to know , and do you guys have a number I could call if I can't get online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can call us toll - free at 1 - 800 - 772 - 1213 .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and I want to find out more about being eligible for benefits because of someone else's contributions, so is there something I can look at for that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To find out if you might be eligible for a benefit based on another person's work you can view the information about benefits on the Social Security website .You can also use the Benefit Eligibility Screening Tool BEST to find out if you could get benefits that Social Security administers. BEST will take your answers and inform you of what benefits you may be eligible for.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "and which is more private if I want to do it that way, like if I call will it be private?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We treat all calls confidentially .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0eb6fd3492a03be7dac4043823f85c58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a corrected ss card for an adult", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to egally change your name because of marriage , divorce , court order or any other reason", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "N/A", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Has your name changed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you do not tell us when your name changes it could Prevent your wages from being posted correctly to your Social Security record ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I've got another question for you about Work Eligibility. If my child is a J-1 or J-2 exchange visitor, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "This you can see on your child's DS-2019 Certificate of Eligibility for Exchange Visitor Status.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other document can be submitted to obtain a replacement card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If other documents are not available we may accept the child's State issued non-driver's identification card or an adoption decree.\n", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "74a3ad414c25be1c5fbd52c2f1b717c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the retirement benefits planner", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with the online calculator WEP version?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I do", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The calculator allows you to estimate your Social Security benefit ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Will you be working on something that needs more accurate estimates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no , just something to get an idea of what to expect", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "whats with the retirement age being different?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you qualify for benefits as a Survivor your full retirement age for survivors benefits may be different .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Sure. Now I'd like to know if at the age of 62 is the best time to start my retirement plan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what age does the benefit increase cut off?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "18506228169789cfc40c75cee72f2095", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I need specific documents to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a U.S. passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, no passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Are there any other documents I can use?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, there are several other acceptable documents.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I want to know regarding the family benefits. Does it make a difference to get benefits if my spouse still works?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is your spouse eligible for benefits on their own record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, she is eligible on her own.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "She will get her amount first, then if your benefit is higher, we add the difference.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So she gets the higher amount?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we make sure she will receive her maximum possible benefit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "So when our child turns 16, my spouse's benefits stop?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, unless your spouse is eligible to receive retirement or widow benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "If my child is still in school at 18, do they still get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The child will get benefits until 2 months after they turn 19 or graduate, whichever happens first.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5aa2f4a584a2a9d786dce6c85a251968", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What kind of documents are required to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need an original proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If it's for a child, you need a State issued birth certificate recorded before the child was 5.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What if her birth certificate wasn't issued when she was born?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does your child have a passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, she doesn't have a passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I can't get a hold of the documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are other documents we can consider, such as an employee ID card if it has your name, age, and is not expired.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do I also need more information about the proofs of identity requested by Social Security for my case? what are the documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Among the documents is the United States Driver's License", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and do you accept a document that is about to expire?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "no, all documents must be current, not expired.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b26f445a7e768cd5ed0ccac0718775a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with replacement card for a noncitizen adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your Social Security card for free if it is lost or stolen; but you may also not need to replace your Social Security card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not have permission to work but need a Social Security number for other purposes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not need the Social Security number for other purposes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need to have by Form I-20 with employment page completed and signed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes you need to have your Form I-20 with employment page completed and signed by your designated school official.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I need a number to meet my state or local requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will need to bring us a letter from the government agency and it must be on letterhead stationery but not on form letters or cannot be photocopied.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What do I need to do if I am an F-1 or M-1 student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens if I am a J-1 student, student intern or international visitor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must provide a letter from your sponsor and the letter must be on letterhead with an original signature that authorizes your employment.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "52c7970c3567cc45aecf1d7f645d0ca2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a replacement card for a foreign born Us adult", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your Social Security card for free if it is lost or stolen", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Ok great! Do you have to be of a certain age to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": " If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": " For more information about creating my Social Security account and getting a replacement card online", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Ok awesome! thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "IS there a limit of replacement cards i can get a year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You are limited to three 3 replacement cards in a year and 10 during your lifetime ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I just remember asking about my Social Security account. Makes sense. What can you tell me about monthly Medicare premiums?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You should be aware that the standard Part B premium for 2020 is $ 144.60.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you single and filed an individual tax return, or married and filed a joint tax return?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, sorry.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f8b6f6fbc430e63999146490005802d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please tell me the documents needed to get a Social Security card for a foreign-born adopted child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to prove your child's citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have your child's birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what documents can I use as proof of his citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You could use documents like his U.S. passport, Certificate of Naturalization (N-550/N-570) or Certificate of Citizenship (N-560/N-561).", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "This reminds me of having enough Social Security credits. There are also various services available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It's quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Social Security can help you sign up.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I see. And what exactly can this card do for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account, we deposit your federal benefit payment directly into your card account.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Sounds great. So do I need to contact my bank for direct deposit or is there another viable option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can consider the Direct Express debit card as another viable option, for example.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f4508f352a0af78817c275f0660cc1e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, hope you are well. How do I get an original card for a foreign Born Us citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello! I hope you are well too. I will be glad to help you with that. \none moment please while I check...You must present original documents or copies certified by the agency that issued them . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "DOes this apply to you or a member of you r family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes it does. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " If you want to claim your child for tax purposes while the adoption is still pending contact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Where can I get more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For more information, see Social Security Numbers For Children (Publication No. [16] 05-10023)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Will a us passport work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We may accept the following as evidence of U.S. citizenship :\n Certificate of Citizenship N-560/N-561 ;\n Certificate of Naturalization N-550/N-570 ;\n Machine Readable Immigrant Visa MRIV showing a category code of IR3 or IH3 ; [26] or\n U.S. passport .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "you must get present the birthcertificate within 10 days or get one", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "if not then what?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we will consider other documents such as your child 's passport or a document issued by the Department of Homeland Security DHS as evidence of your child 's age ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "261383ad88faa4fc4be7b10fcf385b18", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I understand I need original documents, but which ones?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. Thank you for asking. I will be glad to assist you with that We can accept only certain documents as proof of U.S. citizenship . These include a U.S. birth certificate or a U.S. passport .] AgeYou must present your birth certificate\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does a birth certificate exist?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Great! Then we ca accept that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if a social security family was never assigned?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure! I will be glad to assist you. Here are examples of documents you can use to prove a Social Security number was never assigned Sure! I will be glad to assist you. If you lived outside the United States for an extended period , a current or previous passport ,s school and/or employment records", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What will you use these documents for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We may use one document for two purposes For example , we may use your U.S. passport as proof of both citizenship and identity", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if a birth certificate does not exist?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If a birth certificate does not exist we may be able to accept your :s\n Religious record made before the age of 5 showing your date of birth ;s\n U.S. hospital record of your birth", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do you need any other information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if the person is 12 years old?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " Anyone age 12 or older requesting an original Social Security number must appear in person for an interview", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "b158c20f35b0bda63713259936456dee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "It's my first time trying to get a social security card. I'm a noncitizen adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to prove your immigration status.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know how to do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes please, tell me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You have to provide us with your current U.S. immigration document. The forms I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport and I-766 Employment Authorization Document, EAD , work permit are good to show.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And to prove my age if I can't find my birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We could ask you for another suitable document, like your passport or a document issued by DHS as evidence of your age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "And how can I prove that I lived outside the US?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use your current or previous passport or show us your school records or work records from the country you used to live.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if I don't have permission to work but need the social security number to apply for government benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can actually apply for a social security number if you are required to provide your social security number by a state or local law to get general assistance benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What would happen if I use a non-work social security number for work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You shouldn't do it but if you do it we would inform the DHS.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there another document that I can use to prove my immigration status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can also use the Form I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "80b8637ac818e4ba6fc2884e2ae22d5b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I'm parent of a foreign born U.S citizen child and need to get her a SSN card, could you tell me about it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. To do that, you'll need to prove first the child's citizenship, so you'll have to present some documents, such as certification of report of birth, consular report of birth abroad or U.S passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "I assume you don't have any of these documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i don't, no.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Oh, hey, i was wondering if it is possible to present other documents as proof?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure. In that case, just certain documents are accepted, and these should have child's name, date of birth or age, and a recent photograph, to be acceptable.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "OK fine. Now, regarding what are the certain documents that they accept. If I do not agree with our decision, I would like to appeal against it", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "you disagree with the decision we made about your income - related monthly adjustment amounts", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I amended your tax return", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "we counts and it changes the income to determine the income - related monthly adjustment amounts your MAGI , let us know .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I need more information\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "how I requested?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "visit our webpage Medicare Resources .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "887075660f78ebc86f401d47d4f9463e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me more about my Social Security benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I am", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to know how Social Security can provide your family with benefits when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "that could help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Social Security can provide your spouse and other eligible members of your family with benefits when you die.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Also, do I need to find out how to plan my retirement benefits? are there web pages that can help me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "was your pension plan terminated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 12, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What doi need when applying?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Please be ready to supply the information we need to approve your application for these benefits ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3bef9c1a7833449d880a32f56cd57fd7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please give me some information about survivors' benefits? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We do have a survivors planner that you can use to see what best suits your particular situation. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do if I do not have enough Social Security credits to qualify for benefits? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits if you want an estimate. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I have never worked, can I still qualify for spousal benefits? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You may still qualify for benefits if you are the spouse or divorced spouse of a retired worker even if you have never worked. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Am I eligible for benefits based on my ex-spouse? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I would like you to tell me the difference between the veterans program and. When can a widow get her own benefits that she earned through work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They can switch to their own retirement benefit as early as age 62. This assumes you are eligible for retirement benefits and your retirement rate is higher than your rate as a widow", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can the widow get monthly benefits if she is caring for the dead guy's daughter?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A widow any age who is caring for the deceased's child who is under age 16 or disabled and receiving benefits on their record can be eligible under certain circumstances.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1896872d9c6cf3e9c1af68ff00ebc49a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me out with the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to learn about the government pension offset or GPO?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, that is not what I need to know.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need info to calculate your benefits if they are affected by the GPO?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not need info to calculate benefits affected by GPO.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you need to know if you will be eligible for spouses benefits and have access to your spouse's estimate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I need to know if I would be eligible for spouses benefits and have access to estimate.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you know how to find the estimate amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do not know how to find the estimated amount.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know you would have to divide the amount in half and round down to the nearest dollar?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I know what I need to do math wise .", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then your estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO would be what you need to know.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there something I could read about requirements for an exemption?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you should read the \"When won't my Social Security benefits be reduced?\" section of our \"Government Pension Offset\" factsheet.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "857f3c611f0961ded650d31bf40b8ca8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you help me with the Retirement Benefits Planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about Government Pension Offset pertaining to retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about GPO.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Will you receive a pension for work not covered by Social Security such as government employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I will receive a pension for work not covered by Social Security.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then any Social Security you would receive on your spouse's record may be reduced.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "One more thing in terms of earnings. How much will I make while still receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you younger than full retirement age and make more than the yearly benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I am not younger than the full retirement age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my earnings for the prior year are higher than one of the years you used to compute my retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I am under full retirement age for the entire year?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We will deduct $1 from your benefits for every $2 you earn above the limit for the year.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7928bb291db86c0314f3f7aeab1617e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What age should I start my benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure I can help you with that information", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "DoI need to sign up for medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If you mention continuing to receive benefits after death. For example, if the person died in July, when should the benefits be returned? the most reasonable thing is that it be in August for a matter of time", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "must return benefits paid in August", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sure. Now I want to inquire about retirement benefits. Should I still apply if my parents did not grow up in the 1980s?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you may choose to start receiving retirement benefits earlie", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Full retirement age is 66 years old for people born between 1943 and 1954.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there a specific age when you can start receiving benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Do I need to apply for medicare? If so why?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " you will be effectively filing for all retirement or spousal benefits", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "9bb12eabd870d80d40ef66493707bb34", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please help me? I need to find out how to get an replacement card for a non citizen child that I have in my care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your child's Social Security card free if it is lost or stolen. You are limited to three replacement cards in a year and 10 in a lifetime. Legal name changes and other exception do not count toward these limits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "For what purpose does your child need a Social Security number, is he/she permitted to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "My child does not have permission to work.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What other exceptions don't count towards the limit to the number of replacement cards that can be issued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Changes such as immigration status that require card updates may not count toward the limit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "When I apply for the replacement card what documents do I need and do they have to be original documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will have to provide us your Form I-20 with the employment page completed and signed by your designated school official.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "You've got it. Another valid id question, What documentation do I need to prove my identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "U.S. driver 's license or State - issued non - driver identification card", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "will this cuase a delay when I file taxes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "it may which may lower the amount of your future Social Security benefits and Cause delays when you file your taxes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "will my new card have the same number as my old card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Your new card will have the same number as your previous card and will show your new name ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "what documents do I need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": " We will accept an identity document in your old name that has expired", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "18760c3d35093e1b9a458a2909e5900f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What happens after I apply for retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Once we receive your request, we will review it. After the review, we will contact you if we need more information or if we need to see your documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and after the review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will contact you if we need more information or if we need to see your documents.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I got it. Another question I have is For Retirement Benefits. What is the number of credits required for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "were you born after 1928?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must complete a recent work test and a duration work test.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I don't have enough credit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We cannot pay you benefits if you do not have enough credits. We use the amount of credits you have earned to determine your eligibility for retirement or disability benefits, as well as your family's eligibility for survivor benefits when you die.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d2045199a9351c5d02f5b2a7557ab8f5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "For what reasons does Social Security provide people with benefits? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a wife and children? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Social Security can provide you, your spouse, and other eligible members of your family with benefits when you retire and on other occasions. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I am preparing for retirement. Can you tell me what I would need to know beforehand? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I can, but are you in any way disabled? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I am not. I am simply preparing to retire from the workforce. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Ok, if you are not disabled and are not retiring right now, we do not need to do any processing at this moment. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any tools that I could use to prepare for coming out of the workforce? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I would like to know more about Social Security family benefits, is there a maximum sum that a family will receive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there is a limit to the amount family members can receive each month and it varies but is generally between 150 to 180 percent of the basic benefit rate.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "1cee9bb1dca2727acb05a4bbfdfb6917", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What will the benefits planner used for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to get Social Security benefits for you, your spouse, or your family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know you can get Social Security benefits when you retire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I know this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Then you wouldn't be able to get Social Security disability for you, your spouse, or eligible family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there anything else you can tell me about other benefits and how they could affect my disability approval?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can look at some publications. Such as, How Workers ' Compensation And Other Disability Payments May Affect Your Benefit or Windfall Elimination Provision", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can you tell me how much I will be getting per month?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The amount of your monthly disability benefit is based on your lifetime average earnings covered by Social Security . You can get an idea by logging into your personal my Social Security account or use our Benefit Calculators to find out how much you would be receiving.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can you tell me a little about the Medicare part D for prescriptions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Prescription Drug Coverage Part D helps pay for medications doctors prescribe for \n treatment . For more information on the enrollment periods for Part D we recommend you read Medicare 's page .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f4bdb94fd99a9b638e3370b1af2215cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What kind of retirement benefits do I need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not yet retired.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Can you apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I can", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Who can apply for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you are at least 61 years and 8 months old", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I am having an issue with it", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you can find additional information in our [ More Info ] links ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I have not applied for retiremtn can I still apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "May I ask another benefit-related question? Is it possible for me to receive benefits as a spouse?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "I'd like to learn more about retirement online as well. Can you please send me a receipt for your online application?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " You can print the receipt and keep for your records", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "369ca7f66a942fa5ab24fbf912fa1136", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will my children get benefits as well?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you or a spouse on disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes we both are.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok no problem. Thanks for the response your children may also qualify to receive benefits on your record", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How old do they need to be? My spouse that is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "your ex - spouse must be at least 62 years old", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any books or pages i can read about this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "please refer to Disability Benefits article ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Another question about Benefits Planner. Is there anything I can do to prepare for leaving the workforce?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "390412d2dd95fc237cb5ef28b05724ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I be eligible for spouse's benefits and have access to my spouse's benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to find the estimated amount of the retirement benefit you spouse would get at full retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I would like to know.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Then the estimated monthly amount of you Social Security amount as a spouse, widow, or widower before the effect of GPO is what you need to look at.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "A long time ago in a move I lost it like this. What if I don't have a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You need to request your birth certificate from the state you were born.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I apply for Retirement Benefits or Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday even if you do not retire.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1d77dd4e01acd1cb88a654d4c5435051", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm applying for retirement benefits and want to know how much my wife would get.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you figure this out. Are you looking for the estimated amount that she would receive at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, she already receives her own benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay. Would you like me to help you calculate her benefit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I just found out how to do it online. Just divide the amount and round down to the nearest dollar.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Be advised that this amount would be different if you are affected by the GPO.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Okay. How can I find more information about my benefit amount if I choose to retire before full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call our toll free number at 1-800-772-1213 or contact your local Social Security office for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd also want to know relating my Social Security eligibility for benefits, what if my spouse is already earning benefits, when I submit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We would also check your spouses eligibility for benefits as a spouse and if qualify the application would automatically be a request for spousal benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What limits would be put on the amount family members would get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record and it would vary depending on the situation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b421f47b0dcebebd9fb0d3890eb85e1c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, how you doing. Look, i'm looking for information about what original documents do i need related to replacing a SSN card for a child, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, no problem. The documents you need will serve to prove child's U.S citizenship. There is only certain documents that we can accept in that regard.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already established the child's U.S citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i hadn't do that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That got me thinking. Please, that card can be replaced, isn't?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure, sure. The child's SSN card can be replaced free of charge in case is lost or stolen. you should know that you have a limit for that operation, up to 3 times in a year and up to 10 times during your lifetime.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to ask you a question about Disability Home. That's fantastic, I'll read it later. When do I file for disability insurance, and how soon should I do so?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should apply as soon as you become disabled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you apply for Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Hm, that's interesting. Thank you for letting me know that there is a delay. Do you offer any other publications about disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "When can I expect supplemental security income to be paid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "Are there any ways to apply for disability benefits other than by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes, you can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "73d6e0f14949d0fa7976648f4d56a9f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I wwas wondering where I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hope all is well. Are you at retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i am not", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is there a best age to start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is the maximum amount I can earn?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get more benefits if I want to delay my retirement?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you may want to delay starting your benefits until full retirement age or later\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "a question, for example if a person who receives benefits died in July and the benefits were still received the following month, should I return the benefits for that month and the months that continue to be received?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "must return benefits paid in August", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c5aeceee9b2ddaf51e1389db6908ec54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. Please, i,ve been searching info about retirement and want to know about estimates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Would you like to know about the retirement estimator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i already heard how that works.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "All right. Would you like to know If you can use the retirement estimator, then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that, i saw a video the other day about it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Understood. Well, Do you need assistance with something on the online application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, that's it. I'm having certain doubts there.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Perfect. Are you having security issues?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Yeah, i having some problems with that. You'll see, after some time in a page, a pop up appears asking me if i want to extend my time there, what could be that?", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "You know what?. I think i could use that information about the use of the estimator. Could you talk to me about that?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure. If you have enough social security credits at the moment to qualify for benefits and besides, currently you're not receiving any benefits or waiting for a decision about it, plus having 62 or older, then you can use the estimator.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there an ideal age to begin to get benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "9c597124812a3b16f36596b8da2a5bec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to get some information related on disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we are here to help you to learn about your benefits, and any other doubt you may have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you already received any social security benefit before?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have already receive some of this benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Great. So we can just give you information as well as help you to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Yes, of course. Now I have a question about requesting an Appeals Council investigation of an administrative law judge's decision or dismissal. What resources can I use to learn more about this procedure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Please read visit Federal Court Review Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a place where I can read and review this information from home?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can. Through the online process from any computer.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "That's helpful to hear. Do you happen to be familiar with disability benefits? Is it necessary for me to fulfill a disability?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "One more thing I want to know about the documents do I need to provide. Do I need to include some additional documentation to accomplish this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Yes, we can ask you for some few documents, such as your birth certificate. Do you have one with you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "Not right now. I'll have to ask for one.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "You will need it for sure, if you don't have it, then we can proceed.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "This service is only offered in english?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The online application is only in english, but this will give you the option to schedule an appointment to apply for the benefits in your preferred language.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "00ab3fae7e743c15f1b475ce9131cab5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to have information on social disability benefits management", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "must know disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok but how do I manage them if I already receive Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get information and services to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "This serves as a reminder of this knowledge so that we can make an informed decision on the child's allegation. What are the steps for applying for Disability Benefits for a child (under the age of 18)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "FILL OUT the online Child Disability Report . At the end of the report ,s [15] we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "To apply for a child", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "The report collects information about the child 's disabling condition and how it affects his / her ability to function", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If i do not want to do this report online or i need help ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can call us toll - free at 1 - 800 - 772 - 1213 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c827ffe03307d5a3eb5ebef3ccbdaec6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with the family benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you receive disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I receive disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members may qualify for benefits on your record such as your spouse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How long does my ex-spouse have to married to me to receive benefits under my record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your ex-spouse will receive benefits if you were married at least 10 years and has to be 62 years old.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who directly receives family benefits from my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Certain family members like your spouse will receive benefits from your record.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it okay if I ask another question? In relation to the Benefits Planner? Is there anything I can do to brace myself for leaving the workforce?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fab6fac1e40e3ae1ad944898638a29ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the benefits planner for family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you start receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not received benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do my children receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The child must be unmarried.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what children are eligible on my record to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your eligible children can be biological, stepchild, or adopted, and possibly grandchild.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What family members can qualify for benefits under my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Certain members like your spouse may be eligible under your record to receive benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my spouse is applying for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will need to see proof of your marriage and dates of prior marriages.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f7f980ead4ed4cca8c9dc68f38365f86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me with my family benefits and who can get some benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know which members of your family may qualify for benefits on your record when you start receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah, like wife and kids", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Some members of your family may qualify for benefits on your record .Benefits may be paid to your spouse and others", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But what about my kids or stepkids?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "They might also qualify to receive benefits on your record .Your eligible child can be your biological child , adopted child , or stepchild . Even a A dependent grandchild may qualify .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can my ex I left in a divorce qualify on my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ex - spouses may qualify for benefits on your record , even if you have remarried.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I have another concern about Benefits Planner. Is there anything I can do to brace myself for leaving the workforce?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "832cc3f10d167da6788b0c7d924a6045", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can my family receive my benefits as well?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, your family can receive benefits when start receiving your own benefits. Are you receiving yours yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am currently receiving disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then certain members of your family, such as spouses, may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "very well, I have a question about my disability that I have. Are there any tools I can use to prepare to leave the workforce?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "457bc1e62870b7b08e62adc602a9a307", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Oh, hi. Please, i'm looking for some info about family benefits. could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently receiving any disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i started to receive it recently.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, in that case, i can tell you that some members of your family may also qualify to get benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That sounds good. Say, do you know how much could be the total amount perceived?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That depend on the factor of how many family members get qualified on your record, aside from the amount of your benefit. For that reason, final amount can vary, but mostly it reaches between 150 to 180 percent of your disability benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, that sounds great, really sweet. do you know an estimate of how much each family member could receive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that regard, each member can get, if qualify, up to 50 percent of your disability benefit. Of course, in this cases as in many others, there is a limit which we cannot cross and so your family receive certain up to certain amount.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Regarding Benefits Planner is there any resources available to help me prepare for my retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "40648cea1a32c1672c5851c8554867ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then certain members of your family may also qualify for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How long will my child get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Until they graduate high school or 2 months after they turn 19, whichever comes first.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does it have to be my biological child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your child can be biological, adopted, or stepchild.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any tools that I could use to prepare for coming out of the workforce? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "61fc310fd571665d1722a4e53097e56d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with family benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you started getting disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I just did.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members can qualify for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How long does my spouse get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your spouse gets benefits until the child turns 16, then the child's continue but your spouse;s stop.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to ask you about the original documents. Is it possible to prove my citizenship with a Certificate of Naturalization?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that is one of the accepted documents.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a Certificate of Naturalization or Citizenship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "We lived outside the U.S., what do I need to prove my child's citizenship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use a passport or school records.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I use my child's school records to prove my citizenship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, it has to be on the accepted documents list.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "52c027d4acd34e0dae57eb19c18ef061", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help understanding family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You've already started receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I get benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question regarding disability benefits and qualifying, how long should my work history have to access?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In addition to meeting our definition of disability, you must also have worked long enough and recently under Social Security to qualify for disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When I earn $5,440 how many credits does that give me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you earn $5,440 you have earned your four credits for the year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How many work credits do I need and what does it depend on?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The number of work credits you need to qualify for disability benefits depends on your age when you become disabled. Most of the time, you need 40 credits, 20 of which were earned in the last 10 years ending with the year you become disabled.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How is it determined if an adult \"child\" is disabled for SSDI benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Is the child age 18 or older?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, my child is 18 years or older.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then we will evaluate his or her disability the same way we would the disability for any adult. We then send in the application to the Disability Determination Services in your state that completes the decision for us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5c103752703a58cbbe6b4f114a60dd2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. Went the other day to social security asking for family benefits and they told me to use this chat, can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to start receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i will.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Congrats. If you are going to start receiving benefits, then some members of your family can qualify for benefits based on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are you aware of the advantages? Can other members of the family receive the benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are the other members your stepchild, grandchild, grandchild, or foster child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "in this case you cannot choose other relatives", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I mentioned continuing to receive benefits after death. For example, if the person died in July, when should they return the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "must return benefits paid in August", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and can benefits be paid to the worker's children and the surviving spouse who cares for the children, even if the worker does not have the required amount of credits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, they can obtain benefits if the worker has credit for a year and a half of work 6 credits in the three years just before his death. Everyone's situation is different and you should talk to a Social Security claims representative about your options.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f3bc7a2ed587446283eb7fbd4868869f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does everyone in my family get the benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "certain members of your family may also qualify for benefits on your record", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "oh ok there is no one else besides me and my boyfriend but thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do benefits for you child ever stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " 18 or older and have a disability that started before age 22", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What proof will you ask for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " we may also ask for proof of marriage and dates of prior marriages , if applicable ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "IS there a family limit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If the sum of the benefits payable on your account is greater than the family limit , the benefits to the family members will be reduced proportionately .s Your benefit will not be affected ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will my children get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " When you qualify for Social Security disability benefits , your children may also qualify to receive benefits on your record", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "239cfc810cac9b407afa34691b94ca62", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I can apply for adult disability benefits online. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is possible to apply online, if you meet our requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Okay. Is it better to apply online instead of using other methods?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes. There are many advantages to applying online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you another question regarding with Requesting an Appeals Council review What resources can I use to learn more about this procedure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please read visit Federal Court Review Process", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I disagree with the determination that was made?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You may request a hearing online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I nead to request a hearing for a non medical determination online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For a reason that is not disability related for example : income , resources , overpayments , living arrangements , you can request a non - medical hearing online", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I check the status of my hearing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A my Social Security account is an easy , convenient , and secure way to do business with us ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "000b31bac18cf133fc483e79c57ffb49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what kinds of proof will I need when I apply for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know what documents we may ask you to provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a birth certificate or other proof of birth?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have a birth certificate", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have proof of U.S. citizenship or lawful alien status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I'm American", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have your U.S. military discharge paper if you had military service before 1968?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, don't have those", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm sorry but you don't have the documents needed to show that you are eligible for Disability Benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about disability benefits? How could I apply if I do not have the documents that you indicate? how much money do I need to cover?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " When you 've earned $ 5,440 , you 've earned your four credits for the year .\n The number of work credits you need to qualify for disability benefits depends on your age when you become disabled ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "In addition, I'd like to learn more about the Appeals Council. What if I disagree with the outcome of the hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may request a review by Social Security s Appeals Council online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1d2b73e42c0dc1775060be23b32b9316", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps if I do not qualify for benefits on someone else's record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you do not qualify on someone else's record some members of your family could get benefits under your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could I get benefits as a spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if my spouse is all ready receiving benefits when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "OK fine. Now, I have a slight problem I lost my certificate a long time ago so. What if I don't have a birth certificate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may request one from the state where you were born ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I apply online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You Can Apply For Retirement Benefits Or Medicare", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "is there a website I can see?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "was your pension terminated?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8678fbefdfe4bf13233a65ca933f226a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "hi", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "In relation to retirement benefits when I reach the normal retirement age. What if I plan to continue to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Even if you plan to continue workingyou may still be able to receive some benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you under the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " we will deduct the excess earnings from your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I apply before the age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I do not enroll in both parts a and B can I do so later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "64474e937eb529deb2c505213e959851", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for Social Security Retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are a few different ways you can apply for Social Security Retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if I am divorced, could I get divorced spouse benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should read \"If You Are Divorced\" to learn about divorced spouse benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How would someone from my family qualify for benefits when I do not?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to find out about information for your family?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I would like to find out more info for my family benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Then you should go to the section that states \"Benefits For Your Family\" to find out what you need to know.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can you explain the details about the benefits to which an individual might be eligible once they reach the full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if I retire early?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can retire at any time between age 62 and full retirement age ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7076645f07f9821dd7dfc2cc6ab6fad9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Regarding retirement benefits, how do I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can apply different application formats", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok but if my spouse is already receiving benefits when I submit the application", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits. and if you qualify your application will automatically serve as a request for spousal benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and if you do not live in the US or in one of its territories?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you can also contact the Social Security office, the US embassy or consulate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you clarify the Lifetime Benefits We Will Pay On Your Record to me again?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ho do i apply for medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "when can I start a retirement benfit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If your full retirement age is 66 and you decideto start your retirement benefits at age 65", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "ok great, anymore questions?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3fa8fe8b8a94233ea3e6a669cfa856b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What original documents do I need to get a Social Security Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Among the documents you will need are those of your citizenship", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been informed about the child's U.S. citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no no and informed", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what documents will they need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "we must see proof of their identity. An acceptable document must be current, not expired and show your name, information identifying your date of birth or age, and preferably a recent photograph.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "And is there also something important that I must present?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It is important that you present original documents or copies certified by the agency that issued them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do you have any idea what original documents I'll need? What can I do for a child who does not have a passport?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can submit an adoption decree or state issued ID card.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "My older child used to live in another country, how can I get him ma Social Security card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Submit his passport or school records as proof he was never issued a SSN.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Will you need proof of my identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can use your driver's license or state ID card.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "35c46eddf2feaf4f3da966ffd167e7ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you talking about delayed retirement credits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Have you reached full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ok thank you", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "what if you reached retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Does the person get to decide to delay retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my health insurance coverage expires before the enrollment period? Am I eligible for a Special Enrollment Period (SEP)?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If your group health plan coverage or the employment it isbased on ends during your initial enrollment period for Medicare Part B ,you do not qualifyfor a SEP .s", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Well, now regarding the Increase for Delayed Retirement, what happens if I reach full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you can choose to start receiving benefits before the month you apply ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "where can i get information on early retirement", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "click Retirement Information for Medicare Beneficiaries", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1c53e57f2209ed254b3cfaa12c3f9e38", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what comes next after I'm approved for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know when your benefits start?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes sir", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "And your application has already been approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "it was", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, so your first Social Security benefit will be paid for the sixth full month after the date that your disability began. For example ,if your disability began on June 15 , 2018 , your first benefit would be paid for the month of December 2018 , the sixth full month of disability .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what if I need more help and can I ask for Medicare too to help with inpatient costs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be automatically enrolled in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance .Hospital insurance Part A helps pay for inpatient hospital bills and some follow - up care .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd also want to find out if there are any resources available to help me plan for my retirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b41da65d8677f182aa6828fc45e70551", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I report a death?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits on your spouse's record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, but he passed away.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Could you please give me an email or a means to write online for me it is more comfortable but since we are here, is there a maximum limit to the amount that a family could obtain?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, there is a limit to the amount family members can receive each month and it varies but is generally between 150 to 180 percent of the basic benefit rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We automatically change your monthly benefits to survivors benefits when we get a report of the death.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "May I also ask about death benefits. How should I go about reporting the death?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have phone representatives available or you can visit your local office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do I have to have all the paperwork ready to apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can still apply without having all the paperwork.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I'm not already getting benefits, do I need to apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need to apply for survivors benefits immediately.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are there different forms for different benefit types?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, widow/surviving spouse and child benefits need different documents.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Did it say your info couldn't be verified online?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "No, I haven't finished the application yet.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "2e76f32d20ed5665c0a51cb00ee7a41b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will I receive for disablilty", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "he amount of your benefit is based on your lifetime average earnings covered by Social Security", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you already have an estimate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I don't already have an estimate", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you can get your online with your personal my Social Security account or use our Benefit Calculators to determine ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "do I qualify for exrea help with medicare prescription plan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you receive Medicare and have limited resources and income ,", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "When do my benefits start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Who do I contact for help with low income medicare nenficiaries?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " contact your state or local welfare office or Medicaid agency ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What about limited resource and income for receiving medicare?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you may be eligible for Extra Help with Medicare Prescription Drug Plan Costs", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What about the other parts of medicare like parts A and B", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6920fe5d4d875ba9d05473d9e44df900", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My application for benefits has been approved but I have not received any benefits yet. Can you tell me when my benefits will be paid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You say your application was approved, can you tell me the date of the approval?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "It was approved early this month.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for further Medicare benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You might be eligible for Extra Help with Prescription Drug Plan Costs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "When will my first benefit payment be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your first benefit payment will be paid for the sixth full month after the date that your disability began.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I received Medicare benefits from a private company?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you receive Medicare Parts A and B you can choose to receive all your health care services through plans that are offered by private companies that are approved by Medicare.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you need further information about Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes could you please give me further information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "I recommend that you read Medicare's page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How much monthly disability benefit will I receive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can use our Benefit Calculators to determine how much you would receive if you became disabled right now.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "580d63c318564ff11f7fc4a8fcd0964f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I'm looking to do some benefits planning on disability. Can you help me with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. It's great you think in advance. Most people don't think that something as disability could happen to them, but possibilities are higher that they think.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yeah, i know. i read this newspaper article and here i am. Oh well, could you tell me about the medical requirements for this, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "very good. Under disability, there's two programs, disability insurance program and social security income program. For both of them, the medical requirements are the same, plus disability is determined by the same process.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh, i understand. And what kind of benefits exist under the first program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The social security disability insurance program pays benefits too you and your qualified family members, in case you have worked enough time and paid your social security taxes. You have also the option to get a qualification for a disabled child if he/she is an adult and got disabled before age 22.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to ask regarding disability benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We automatically enroll you in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance. Hospital insurance Part A helps pay for inpatient hospital bills and some follow - up care. What if I require additional assistance, and can I also apply for Medicare to assist with inpatient costs?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "is there more info that you can give me about other benefits and how it could affect my disability I was approved for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can look at some publications. Such as, How Workers ' Compensation And Other Disability Payments May Affect Your Benefit or Windfall Elimination Provision", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can you tell me how much I will be getting per month?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The amount of your monthly disability benefit is based on your lifetime average earnings covered by Social Security . You can get an idea by logging into your personal my Social Security account or use our Benefit Calculators to find out how much you would be receiving.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can you tell me a little about the Medicare part D for prescriptions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Prescription Drug Coverage Part D helps pay for medications doctors prescribe for \n treatment . For more information on the enrollment periods for Part D we recommend you read Medicare 's page .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cdc38401d5ca350aedcd2a969be700bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to apply for retirement benefits but am having trouble completing the application online, it keep timing out. How long do I have to work on each page before it times out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes pages do time out. This is done for security reasons. After you have been in a page for 25 minutes and not been active on the page you will receive a warning that the page is about to time out, however, you will be able to extend your time on the page. After the third warning on a page you will have to move to another page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "If the page times out after the third warning will the information that I have entered be saved or will I have to start all over again?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Thank you. Will I be able to start a new session and complete the information if it has not been saved?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will be able to start using the Retirement Estimator again. You will, however, have to check if you are eligible to use the Retirement Estimator.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it necessary for me to apply for Medicare? If that's the case, what are the benefits that I will get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " you will be effectively filing for all retirement or spousal benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "very well. Now it would be great to be extremely detailed because this is the most important question I will ask in this conversation. What is the requirement and how does the Retirement Estimator work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must remember that the Retirement Estimator cannot provide your actual benefit amount until you have applied for benefits. The amount may differ from the estimates provide as you earnings may increase or decrease in the future.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the time limit for staying on each page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There are time limits but you will receive a warning after 25 minutes without doing anything and you will be given the option to extend your time on the page.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Who is eligible to use the estimator?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can use the estimator is you have enough Social Security credits at the time to quality for benefits.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is it possible to estimate my retirement benefits with the estimator?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If benefit amount is just an estimate as your earnings may increase or decrease in the future so this is obviously just an estimate.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "1733075e8f75f3d5793fa1c1d61319c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i want to know which person can use the retirement estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This tool can be used for anyone who have enough social security credits at the moment to qualify for benefits, between other requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently receiving medicare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i'm receiving those cares.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Good. Still you are receiving benefits you can still get an estimate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Regarding other things to consider, can I apply if my parents did not grow up in the 1980s ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you may choose to start receiving retirement benefits earlie", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Now, how long will I stay on the page before being kicked out by the system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you asking this concerning security reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, i'm not asking for that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "To be sure, you said i can still get use of the estimator, even if i'm receiving medicare benefits, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That would be correct.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "But, if i can't use that estimator, what can i do then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "In that case, you can use any of the other estimator. That applies for requests about survivors or disability benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6d0e0a25a7f32500b4ff8cad0566d4ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes hello I filled out all of the information in the Retirement Estimator and it took a long time. When I came back from answering the door, all of the information was gone. What happened?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Oh that's too bad. Were you gone for a long time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I guess I was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For reasons of security, there are time limits for viewing each page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have another question about the resources and services to stay in control. There are also various services available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. And what can I do to keep my information safe?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sounds great. How do I report suspicious activity then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm just asking.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6c8ba7b5cdffa1f6f29a2f00a68f4a9e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I use the Retirement Estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, if you have enough credits to qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I only have Medicare right now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can absolutely still get an estimate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you also know What if I only have Medicare right now? There are also various services available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. And what can I do to keep my information safe?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sounds great. How do I report suspicious activity then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm just asking.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2468148e898ed706c140b998efeacefc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the time limit for each page?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Time limits are placed on each page for security reasons. Did you spend more than 25 minutes on one page at a time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. I just wanted to make sure that I'd have time to complete each page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How does the Retirement Calculator work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It can give you estimates based on your Social Security earnings record. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "It's okay. Now about Social Security. Do I need to enroll in Medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great! How accurate is retirement Calculator works.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The calculator is intended to give you an idea of what your amount will be. Of course, your actual benefit amount may differ because your earnings can increase or decrease in the future.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What happens if I spend more than 25 minutes on one page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "After 25 minutes, you will receive a warning message which will allow you to extend your time on the page, if needed.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do I know if I'm eligible to use the retirement calculator?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Most individuals who have enough Social Security credits at this point in time can use the calculator.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "So, if I need more time to complete a page, I can extend the time limit?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, this is correct. The warning message will allow you to extend the time.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "753e95eccba18a9ac358ba376ccbbcf0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just received a time limit warning. How long can I stay on this page?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "For security reasons, time limits have been put into place for each page. Were you on the page longer than 25 minutes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I had to take a phone call for work and when I came back to the computer, the warning popped up.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The warning pops up after 25 minutes, but you can extend the time, if needed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you have any knowledge of this Resources And Services To Stay In Control ? Isn't there also a variety of services available?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. And what can I do to keep my information safe?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sounds great. How do I report suspicious activity then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm just asking.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3dd765fc879c1f52594e553cc79bbba6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I eligible to use the Retirement Calculator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most individuals who have enough Social Security credits at this point in time to qualify for benefits can use the Retirement Calculator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I'm currently receiving just Medicare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can still use the calculator.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "This reminds me that I have doubts, as I said before, with mediacare services, there are others available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. And what can I do to keep my information safe?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sounds great. How do I report suspicious activity then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm just asking.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2fd40d39222f7298f1b354160e61cdac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I was wondering how long I can stay on every page of the estimator. It kicked me out before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you aware of security measurements on websites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I've heard about that before, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are you familiar with the fundamentals of retirement benefits? What are my legal options?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Create a my Social Security account to help you keep track of your records", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I protect myself from fraud?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security is diligently working at national , regional , and local levels to combat the fraud that undermines our mission to serve the American public .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How to report suspicious activity", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "you receive a suspicious call from someone claiming to be from Social Security ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "debdb257ee48c078c9c9fab93bc274b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why does it say page expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "For security purposes, there is a time limit on each page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I wasn't on it very long.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there a way to let me work on each page longer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, after 25 minutes, you can extend the time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question about Medicare that I'd like to pose. Is it necessary to enroll in Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright. I have another question about Retirement Estimator. Is it possible to use the retirement estimator to calculate my disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you cannot use the Retirement Estimator or you want a survivors or disability benefit estimate , please use one of our other benefit Calculators.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I use it if I qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, if you have enough credits to qualify, you can use the calculator.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if I only have Medicare now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can still get an estimate.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "816d879a8571a6a35bd9ad9e6cb898d7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, who can use the retirement estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You have enough Social Security credits at this time to qualify for benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I am getting medicare, can I still use the estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "YEs you can. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I apply for retirement benefits, can I withdraw this application if I change my mind?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Sometimes life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Alright. Can I fill out my application but wait before sending it in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if during my retirement I want to live outside of the U.S.?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you want to know what an account is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Sure. Why not?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Online Services.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1bd7d324e2b0d1dd8a9381b8dc082251", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am an attorney what information to I need for a retirement plan for others?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "read If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Ok thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Whether you apply for Social Security disability or SSI", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What progams is disabliltypaid from?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We pay disability benefits under two programs :s The Social Security disability insurance program ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How important is disablilty SS", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your chances of becoming disabled are probably greater than you realize", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What information do YOu nead for disablilty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What does the disablilty planner do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " This disability planner helps you find out how you can qualify and apply for benefits and ] what happens if your application is approved", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9c5699eb3d3c82e9108d8e8c72d6d962", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How am I protected? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hello, how are you today? I will be happy to assist you. Have you been approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes I recently was. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you create an online accout? or do you want to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I am not sure if that is safe or if i wish to do that online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I see. We offer extra security to ease your mind", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "That sounds great", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ok great! We offer you the choice to add extra security when you create an online account", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it okay if I ask another question? Do you know where I can get a Social Security Benefit Verification Letter?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of course. Do you need help with requesting your benefit verification letter then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, I kinda do.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can call our toll-free number at 1-800-772-1213 or visit your Social Security office, we'll walk you through the process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8dc956a239a7d24ab97945d718a34313", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want information about being divorced and getting benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need information about an ex-spouse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I receive spousal benefits if I am divorced?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you will receive benefits on your ex-spouse's record even if they are remarried.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If you have any knowledge about retirement benefits? How will I make a decision?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can get more information to help you decide by reading the sections Early or Late Retirement, Retirement Information for Medicare Beneficiaries, to Consider and Other things.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see, I plan to continue working, does this mean that the retirement income limit will apply to me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the retirement benefit earnings limit still applies if you continue to work.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If you mention continuing to receive benefits after death. For example, if the person died in July, when should the benefits be returned?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "must return benefits paid in August", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Also, for retirement benefit eligibility, What if I am qualified for benefits under my ex-spouse's documentation?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will get another amount on your ex-spouse's record so that the combination of benefits equals the higher amount.", "topic_id": 7, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Will my earnings affect my benefits payments?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You can use our earnings test calculator to see how your earnings will affect your payments.", "topic_id": 7, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "What will I need to use to figure out the amount of benefits?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "d94e7057cd554b70e5390278ec062eff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I'm looking information related to the benefits that an adult with a disability can receive. if they can receive any from you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If that person is disable, then you can file for the supplemental security income ssi only, but as long as you meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And which are this others requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "For example the age requirements. If the person between the age of 18 and 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not really, is an older person.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Well, that could be a problem if you want to apply for the supplemental security income online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to ask you another question about Disability Benefits. Okay, and what documents do I need to submit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "and what are those fields?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "22f09d83124d20a43bba04cb73ece366", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to know, what happens with an adult with a disability if this one wants to get access to the social security benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. Well. If you have all the requirements you can apply for the supplemental security income online. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great! That's really great! But if this person have worked long enough may also receive the social security benefits as well as ssi?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, that's right. That way people without any disability also can have this benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I want to apply for Medicare, Is there an age requirement before I can apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "did you want to enroll in Medicare part B?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "if i am not ready to retire can I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can apply online for Medicare even if you are not ready to retire", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8b997f13e752384fea8319fb2c1f5509", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to open a My Social Security account but I'm not sure if I can", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a fraud alert or a security freeze on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a security freeze.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You still can open the account by temporarily lifting it. You must contact our Identity Services Provider and request that they lift temporarily your security freeze. You can create your account online after your security freeze is lifted.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know more about survivor compensation for a moment. What if I already have a pension or disability benefits at the time of my death? Will you still based on my credits before my wife will be eligible for the survivor benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you still pay it at the time of your death, we will pay your survivors based on that entitlement. We will not have to determine your credits again.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "You keep talking about those credits. How do I earn them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you work and pay Social Security taxes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I currently do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you earn up to a maximum of four credits per year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And do I need anything else to be eligible for disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must meet a recent work test and a duration work test.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7360d7a76454a4ac229625282a1c16ed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I received a security freeze fraud alert on my credit report", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "read If you have a security freeze , fraud alert , or both on your credit report ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can you help me ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ou can still open a my Social Security account by temporarily lifting it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, I need to find out if I am still eligible for a higher Social Security benefit, even if I get Supplemental Security Income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits For example , if your spouse or ex - spouse dies , [ you may become eligible for a higher Social Security benefit .s\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if my parents worked?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may be eligible for a higher disability benefit based on your own work ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what other information do you have/", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Retirement Planner", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I get higher if my spouse died?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e89598d8499829a1bb4f52f8c79537ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are other people allowed to access my social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No, you are the only person who can create and access your social security account.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you asking this to see if your account is protected or because you want to allow someone else to access your account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I just wanted to make sure that my account was secure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we will only allow you exclusive use of your account.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What will I be asked to do to create a social security account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will be asked to provide personal information that only you would know to verify your identity. You will also be asked to create and username and password to access your account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there more information concerning security freezes and fraud alerts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, for more information read the Federal Trade Commission's Credit Freeze FAQs.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I still open my social security account if I have a fraud alert on my credit report?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can have it temporarily lifted to access your account by contacting our Identity Services Provider.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I have to do this online or can I do it another way?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can visit your local social security office to open an account in person.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "On what subject is your FAQs section on?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The FAQs section makes reference to security freezes and fraud alerts.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c7bde1b25991750c5eb10d1c07ce8820", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a fraud alert on my credit report, can I create a My Social Security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It's only a fraud report or do you also have a security freeze?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Just the fraud report.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you requested a temporary lift for your fraud report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can create your account. The Identity Services Provider may reinstate your fraud report after the temporary lift expires.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, I have a question about my mySocialSecurity account. How do I find replacement documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Just sign into your my Social Security account and go directly to Replacement Documents and choose the replacement document you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the benefit verification letter and why do i need it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The verification letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you receive benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does creating my Social Security account take?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It should only take 10 minutes of your time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a9a3fb6863eb980d800732db55b0caef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I have a fraud alert on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure no problem I can help. If you have a security freeze , fraud alert , or both on your credit report you can still open a my Social Security account by temporarily lifting it ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Can I still open an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your credit report have a freeze on it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you have a security freeze , fraud alert , or both on your credit report , you can still open a my Social Security account by temporarily lifting it .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What if I do if i do have one?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can anyone else use my social securoty account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is this for my protection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes it is for your protection", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "for what reason?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How can i lift it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you can visit your local Social Security office to open an account in person ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "86b78120b48f68c4b36d1e839eb99029", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. Can more than one person use my account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your personal mySocial Security account is for your use only", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you understand the reasoning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " For your protection , you re the only one who can create your personal my Social Security account for your own exclusive use ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I do not want a temp lift?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you can visit your local Social Security office to open an account in person", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do i create my social security account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you ll be askedto : Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "who can I contact?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e0124bd609918253219264891a9ba24a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can my husband use my Social Security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No, sorry. Only you are allowed to create and use your mySocial Security account. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like more information about this security measure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What happens if I have a freeze on my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Once you request a temporary lift, your ISP will automatically reinstate it after the temporary lift expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another query concerning mySocial Security. How do I print a letter like this on the internet? I'll need it for my paperwork.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Simply sign in to your account below and go to Replacement Documents on the right side of the screen, then choose get a Benefit Verification Letter to view, save and print your personalized letter.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Ah, so that's how it works! Thank you. Can I ask another question?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Of course. Do you need help with requesting your benefit verification letter then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yeah, I kinda do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case you can call our toll-free number at 1-800-772-1213 or visit your Social Security office, we'll walk you through the process.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e5595bb2da57dff911150dc8ff192a0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a freeze on my credit report. Can I still open an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, a security freeze.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, you can still open an account, but you will need to temporary lift the freeze. You can do this by contacting your identity services provider and requesting them to to temporary lift it for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "This is just like the Social Security Credits. How many credits are needed for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you were born after 1928?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How Credits Are Earned", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " The amount of earnings it takes to earn a credit may change each year ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how to be eligible for disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must meet a recent work test and a duration work test ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "18bf08172ab578c9595dd6ee8d60fc88", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! you can still open a my Social Security account by temporarily lifting it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are you aware of this problem as well? What can I do if I can't hear well?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can always call our toll-free TTY number at 1-800-325-0778 between 7a.m. and 7 p.m. every Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do i get ahold of replacement documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Just sign into your my Social Security account and go directly to Replacement Documents and choose the replacement document you need.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the benefit verification letter and why do i need it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The verification letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you receive benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does creating my Social Security account take?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It should only take 10 minutes of your time.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bf261fbcd6548868fd92399ff4fb2dbc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what does someone do if they have a freeze or fraud alert on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you can still open a my Social Security account by temporarily lifting it .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if the income and resources of the parents and child are within the allowed limits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "PLEASE CONTACT Social Security right away to find out if the parent and child's income and resources are within the allowed limits, and to start the SSI application process", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Cómo solicitar beneficios por discapacidad para un menor", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "CHECK the Starter Kit for disabled children. This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you contacted Social Security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "ALREADY CHECK the Starter Kit for Disabled Children?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "ya", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How can I do if I need help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Contact us by phone or in person to make an appointment to complete the SSI application. We will assist you in person or by phone.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "11fbf96e35684490ecec64c9f5f3ed34", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need SSI benefits information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "is there a number where I can get help with the process for an older person that will need more help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the number is 1-800-772-1213, and they will help a person age 65 and older.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Maybe it sounds crazy what I'm going to ask you because I have another relative in the program. Is it possible that I can receive benefits in someone else's registry?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will gladly let you know this after reviewing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us by phone: Call 1-800-772-1213. TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday. we will gladly assist you", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and are there other ways to apply for retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "of course", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you don't live in the usa ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, I am not a US resident", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c682b50f871ea4e3181c2f1a8c3abc84", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me a little bit about Supplemental Security Income benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Supplemental Security Income or SSI is a program for disabled adults and children who have limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a number I could call because I am hard of hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could call 1-800-325-0778.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. I'm also interested in learning more about Supplemental Security Income, what other ways can I use to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can apply various methods over the phone or in person", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok and what documents should i provide?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "and what are those fields?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cec216b81923505a6d143fdc439ecdf2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, how is it going?. Look, i was told the other day to search information about possible benefits that may be due for me and my family, could you tell me if that's true?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. But first, let me ask you, Are you or any member of your family eligible for some benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Oh yeah, some of them are eligible for that, as i am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's great. You know that our mission is to deliver Social Security services that meet the changing need of the public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you or any member of your family, receiving Social Security or Supplemental Security Income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, currently no one is receiving any of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have your spouse or ex-spouse died?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah, mi ex-spouse, some months ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I'm sorry for your loss. However, for that happening, you may become eligible for a higher Social Security benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I see, and if I am divorced, is there a tool to know if my earnings will affect my benefit payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use our earnings test calculator to see how your earnings will affect your payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Another query about higher Social Security claim. When I apply, what happens if my spouse is already earning benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "56c4c30460ae5f13bc0ed1c5ac9862f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what increased benefits could my family and I get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to know if you or your family are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "regarding Increased Benefits Enrollment How can I tell if my spouse is elibible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your spouse may be able to receive benefits if her needs have changed", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have certain life changes that need to be reported?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I find out information on requirments for increase benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is important that you may be able to get additional income through supplemental income with certain life events", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What about eligibility based on my own work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You may be eligible for a higher disability benefit based on your own work ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1120b7d2c3b232bb4ac0e631cb9f4bd6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm being curious about what benefits may I be due. Could you help me with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you or any of your family members on a eligible status for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, nor me o any of my family members.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "In that, case, would you like to get some related information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i don't think so, thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "say, i heard that there are benefits for people which lost their spouse or even their ex-spouse, is that true?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, yes. If you have suffered the loss of your spouse or ex-spouse, you could be eligible for a higher survivor benefit based on the work of your spouse. In regard of your ex-spouse, the may allow you to be eligible for a higher survivor benefit even if you're already receiving a benefit on another spouse.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "In case of being divorced, how can I calculate the amount of benefits that I will have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, that sounds interesting. Let me look this again. What you are saying is that if i'm already receiving a benefit based on my current spouse, i still able to be eligible for another benefit, is that correct?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. As said before, you can be eligible for that extra benefit if happens you have this ex-spouse.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there a maximum a family can get in benefits?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "ec4ccfa6fa0e433fe6f486281670575e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What extra benefits can I get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know if you are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you receive Social Security or SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, neither.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has your spouse or ex-spouse died?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, my ex-wife died some time ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you may become eligible for a higher Social Security benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I also hope to find out about Social Security retirement, Can I receive spousal benefits if I am divorced?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you will receive benefits on your ex-spouse's record even if they are remarried.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd also like to know about Maximum Family Benefits. Is there a limit on how much a family can receive in benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6596ccad3fd48c2484bb2b317bde6bbb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You, or Your Family Members, May Be Eligible for Increased Benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does anyone in your family get SSI", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not applicable to me, no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits . For example , if your spouse or ex - spouse dies", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "oh that is not the case with me", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "will i get higher pay if they die?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you may be eligible for a higher survivor benefit based on his or her work ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What will I need to use to figure out the amount of benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Could I be eligible for benefits as a spouse?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4eeafa5995d42039a2edfff280222632", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who in my family can get benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have family members who are children?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "what if I get divorced?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " if your spouse or ex - spouse dies ,you may become eligible for a higher Social Security benefit .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have another question about your Social Security account for you. Is there anybody else who has access to my personal social security number?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": " Protecting the information and resources entrusted to us , including your personal information and investment . For your protection", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "How is it for my protection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you re the only one who can create your personal my Social Security account. for your use only", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So no one else can use my account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No one can create or use an account on your behalf , even with written permission ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Where can I read up on this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "The is for security freezes and fraud alerts information ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "db7e6693ca8fef769bfe21b5b8392d41", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I find out what benefits I qualify for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking about benefits for yourself or a family member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I'm asking for me, not a family member.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you also be interested in information on related topics like our retirement or disability planner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, thank you. I just want to know about what benefits I qualify for.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I worked, but am no longer able to do so. How do I find out if I'm eligible for disability benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That will depend on many factors. Since you have worked, you may be eligible to receive a higher disability benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Now when it comes to being divorced. If I continue to work, will the retirement benefit cap still apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the retirement benefit earnings limit still applies if you continue to work.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you tell me if I will be eligible for an increased disability benefits? What are the conditions under these in order for me to qualify for a disability benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, those who are receiving benefits based on their parent's work, but have also worked themselves like you have could qualify you for a higher disability amount.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Could I get benefits as a spouse?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "a17ab68d589a21ed22d0e92a71d6a299", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what kind of benefits I may be able to get", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "would you like to know if you or your family are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like some related information about benefits so you can read more about it on your own time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes that would help. I need more information about benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, we have the following; Retirement Planner, Disability Planner, and a Survivors ' Planner", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question about proof of citizenship, does a passport prove that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, it does.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need to change your name on your Social Security Card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "Not right now, but I might in the future. I am getting married next year.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If I had changed my name what document would I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Any unexpired identity document in your new name, as long as we can find in our records your previous identity.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is a passport ok?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes it is.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What if my documentation in my old name has expired?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, we will accept expired documents to prove your prior name.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2ca640276d852b3d7d7c5f91a9a6485a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good afternoon. I'm interested into knowing what benefits may be due for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. I have to ask, are you or any member of your family in a qualifying state for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not right now, just asking about the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.K. in that case, do you want me to refer some sources for further information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, it's not necessary right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Although, in that regard, what can i use to get more information? Something like this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use our toll free number at 1-800-772-1213. There you'll have total confidentiality.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I have one more question regarding benefit claim, what happens if my spouse is already earning benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "In the event that my divorced spouse or ex-spouse dies, can I receive any survivor benefits from you?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In fact, you can. If that scenario happens, you may be eligible for a higher survivor benefit based on her work. In case the deceased person is your ex-spouse, you may be eligible for a higher benefit even of you are already receiving a survivor benefit on another spouse.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What tools would I need to calculate the amount of benefits?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "927dafd0dd7632be82744c7bcb858d86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What benefits do i get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you receive SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you get benefits now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "If you , or a family member , receive Social Security or Supplemental Security Income SSI certain life changes may affect eligibility for an increase in your federal benefits . ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "ok ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "One more thing if you´re divorced. Would my earnings have an effect on my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use our earnings test calculator to see how your earnings will affect your payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I've got another Social Security issue. What is the best way for me to get in touch with the Social Security Administration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Our website is a valuable resource for information about all of Social Security 's programs", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do you know about Family Benefits? Is there a limit on how much a family should receive in benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c2a100d374ce168a107349ca40451d20", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I set up direct deposit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking how to set up direct deposit correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "what if you applied for benefitsbefore that date and did not sign up for electronic payments at that time", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": " we strongly urge you to do sonow ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you have not set up direct deposit yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I have not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I still have questions where can I find more info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "If you have questions or need help understanding how to set up or change direct deposit online", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "ok thanks", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "are you deaf or hard hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8a1d4a671e36d9de27c07de3f69e9057", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if a person has a security freeze on their credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "does that apply to you", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a security freeze , fraud alert , or both on your credit repor", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "who reinstates it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " the Identity Services Provider mayautomatically reinstate it after your temporary lift expires", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get more security alerts?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For more information on security freezes and fraud alerts , [18] read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any idea on where can I find more information about phishing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "absolutely! please go to go to OnGuard Online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should I respond to the email if i suspect it is a phishing one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "DO NOT respond to the email or click on any links contained in the email message", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "dacb3b32cdd15c3dde7d8e2efa736a17", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Can you tell me if I have a security freeze on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you suspect that you have a security freeze, fraud alert, or both on your credit report then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do. Let's say I have reason to believe so.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can still open a my Social Security account by temporarily lifting it. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Create a my Social Security account online after lifting the security freeze or fraud alert.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That pretty much answers my question, thank you. And then I can create an account, right? What if someone else already opened an account in my stead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment. You are the only one who can create your personal my Social Security account for your own exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need to have a copy of my Benefit Verification Letter, how do I go about printing this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply sign in to your account below and go to Replacement Documents on the right side of the screen, then choose get a Benefit Verification Letter to view, save and print your personalized letter.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ah, so that's how it works! Thank you. Can I ask another question?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of course. Do you need help with requesting your benefit verification letter then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, I kinda do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can call our toll-free number at 1-800-772-1213 or visit your Social Security office, we'll walk you through the process.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "357720f2b970781ffc42e8dd400cd909", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to set up direct deposit for my benefit payment", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you access our online services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you familiar with direct deposit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a free my SS account ti read about additional information related to this service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "NO", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you still have questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I set up direct deposit without an account?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Read how to Set Up or Change Direct Deposit of Benefit Payment Online", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do I do this without access to a computer to set up an account?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sign in and Select the blue Benefits & Payment Details link on the right side of the screen .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "dd7c942d75365d227fe1712c79c4e865", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about increase for delayed retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can choose to start receiving benefits before the month you apply but we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question related retirement benefits. What if I intend to continue working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Even if you plan to continue workingyou may still be able to receive some benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you under the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " we will deduct the excess earnings from your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I apply before the age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I do not enroll in both parts a and B can I do so later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4898baf139625663986f2fc20535188c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any additional information for delayed retirement credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes read What 's the best time to start your retirement benefits ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "what other addition information is there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the maximum amount I can get in my benefit payments while still receiving retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "that limit is $ 17,640 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is the deduction?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if my earnings are high?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You are asking how much you cna earn while still working, correct?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d8497aeb50040fbd3ce358ece5ae697b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an increase for delayed retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you can choose to start receiving benefits before the month you apply .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I have not signed up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "n some circumstances your Medicare coverage may be delayed and cost more .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there additional information about early or late retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "read Retirement Information for Medicare Beneficiaries", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd also like to learn more about Benefits Planner. Is there anything I can do to brace myself for leaving the workforce?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6525c84617eefb37d526ab382373e4ec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am thinking of delaying my retirement benefits but I have a few questions about it before I decision, can you help me please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not but will in six months time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I need additional information about when to start my retirement benefits, can you supply this info for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need information about when it is the best time to start your retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I don;t need info about that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you needing information about early or late retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I am not certain if it is best to start with early retirement or wait a while and start retirement at a later date.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "I can supply you with retirement information for Medicare Beneficiaries which will help you decide what is best for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I want to ask a question relating to Delayed Retirement Credits. What is the income percentage at full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your benefitwill be 130.67 percent of your full retirement age benefit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "At what age should I sign up for Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should sign up for Medicare at age 65.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8a8d18b2723b33f5bb1ebfa6fcda1222", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the increase for delayed retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I decide to delay my retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can, but be sure to sign up for just Medicare at age 65.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to know on how much percent will I get on my benefit if I apply for Medicare on my full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "your benefitwill be 130.67 percent of your full retirement age benefit", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I would also like to know how to increase my amount for late retirement. When will I start receiving benefits after reaching full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can choose to start receiving the benefits from the month before you apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What would be the best time to start receiving my retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We do not recommend starting at age 62, your full retirement age, age 70, or any age in between.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How could I decide?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can get more information to help you decide by reading the sections Early or Late Retirement, Retirement Information for Medicare Beneficiaries, to Consider and Other things.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7a4d5aaabb1aef6616f4466da6a00ef8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to decide when I should apply for retirement benefits, I am not sure what's the best time to start. Can you please give me some additional information about this.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can give you additional information but could be give me your age please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am age 60 and would like additional information about retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We don't make recommendations as to when would be the best time for you to start retirement benefits, however, you can start benefits at age 62 or your full retirement age of 70 or any age in between.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I need help deciding what is best for me, could you supply me with additional information about early or late retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Additional information can be found in the page titled Retirement Information for Medicare Beneficiaries.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any benefits to delaying my retirement until I am 70?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on your date of birth if you delay your retirement beyond full retirement age. This benefit increase no longer applies when you reach age 70.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "This reminds me of my retirement. Are there any tools I can use to prepare to exit the workforce?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9c551a3d952811e80ca9198b31693509", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are delayed retirement credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you reached retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Thank you for your response. If you 've already reached full retirement age , [6] you can choose to start receiving benefits before the month you apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I never been employed before. Do I still qualify for the benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You may still qualify for benefits if you are the spouse or divorced spouse of a retired worker even if you have never worked. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Am I eligible for benefits based on my ex-spouse? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What about my benefits at the time of my passing? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our Survivors Planner to learn how your family members will be protected if you die. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do all workers with children have survivors' benefits? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This protection is particularly important for young families with children. Even very young workers may have this protection. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3bc82d317d77dc45342c198e61553e27", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why are they delayed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " in some circumstances your Medicare coverage may be delayed and cost more .\n Additional Informationr\n What 's the best time to start your retirement benefits ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "is there a best time to start it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "ok no thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does it ever increase?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Here 's some additional information that may help you decide what 's right for you :", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "By the way, for Medicare medical insurance, Is it necessary that I enroll in Part B at the age of 65?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may not need to apply for Medicare supplementary medical insurance Part B at age 65. You may qualify for a Special Enrollment Period that will let you sign up for Part B during another time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Okay. Now, let's talk about the Special Enrollment Period. Is it possible for me to begin them sooner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes you can, a month early", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Why would it cost more", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you do not sign up , in some circumstances your Medicare coverage may be delayed and cost more ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b33727ccad2967acdac92e2dafc8b543", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When does the benefits increase?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you 've already reached full retirement age The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes that is me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok thankyou, anything else?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. May I ask for more details about the benefit increase, what happens if my spouse is all ready receiving benefits when I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is there a maximum a family can get in benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way to find out about benefits if I was looking for my family?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know you could find information about benefits for your family by going to \"Benefits For Your Family\" and reading there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I did not know there was a specific area for that information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you never been married or had children?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am married and also had children.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you need to go to Benefits For Your Family, and you wouldn't qualify on someone else's record.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "84a7d6c88e95c7c187f3b1db5a748713", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "is there any other information i need to know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes there is ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": " What 's the best time to start your retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "oh ok thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Here 's some additional information that may help you decide what 's right for you :\n Early or Late Retirement ?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I decide to retire before reaching full retirement age, where do I learn more about my benefit amount?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call our toll free number at 1-800-772-1213 or contact your local Social Security office for more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Will they be able to help me calculate my own benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Absolutely. If you do not have access to your spouse's estimate or records, just call our toll free number for help.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes. I do not have access to her records and will be needing help.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No problem. Just call our toll free number or contact your local Social Security office for help.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a5a1655f5bf11f97e37726f51df46cd9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if my family members are eligible for increased benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes ] Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I already receive SSI", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes certain life changes may affect eligibility for an increase in your federal benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok thanks, I would also like to know if I apply for higher benefits, since I receive SSI, how do I know if I am eligible for these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It depends, there are certain life changes that may affect your eligibility for increased federal benefits. For example, if your spouse or ex-spouse dies, you may become eligible for a higher social security benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How would it be for those that are over 62 years old and unmarried?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could be eligible based on an ex-spouse's work if that marriage lasted for at least 10 years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a TTY number for deaf people?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, our TTY number is 1-800-325-0778", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And for those at full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, if you work you still can receive the monthly social security benefits, no matter how much you earn.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "eadc8adf7fbd899a69dcc5b13bd18a3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does it matter if I work when applying for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you still working and your earnings are over $1,220 a month?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not working or making more than $1,220.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is one of the conditions of getting disability that I can't do any other work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if you are unable to do any other type of work then you will be able to get disability.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "ok, I'm going to contact Social Security and meet all the requirements because I also want to apply for the SSI program, can I do it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that's correct.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I want to ask regarding the basis of SSI on how they decide if I am disabled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you cannot do other types of work then we will probably decide you are disabled.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and, even if the worker does not have the requisite number of credits, will compensation be paid to the worker's children and the surviving spouse who looks after the children?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, they can obtain benefits if the worker has credit for a year and a half of work 6 credits in the three years just before his death. Everyone's situation is different and you should talk to a Social Security claims representative about your options.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What are your basis in deciding if an adult child does have a disability and qualifies for the SSDI benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Is your child older than 18 years old?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "No my child is not over 18 years old yet.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 15, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "Is there other related information I would need to know?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes, you might need to consider Apply for Disability Benefits Child Under Age 18 and Family Benefits.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "5f5edcb411ad354ce1d3433b1532fed2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I qualify for social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " If you are receiving Social Security disability benefits when you reach full retirement age , your disability benefits automatically convert to retirement benefits , but the amount remains the same .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you have any other questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah i understand", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great! ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I reported receiving benefits after death. When should the benefits be returned, say, if the individual died in July?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "must return benefits paid in August", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I ask something else? Regarding the benefits paid in August, I understand that that means that if he dies in August, would the payment be in September? How much work do you need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " When you 've earned $ 5,440 , you 've earned your four credits for the year .\n The number of work credits you need to qualify for disability benefits depends on your age when you become disabled ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Something else I want to ask about the disability benefits, what if I'm hard of hearing? Do you have a number for that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Of course. You can call our toll-free TTY number, 1-800-325-0778.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Another concern I have is about the concept of disability. Is it important for me to meet a disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "do you more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "ok great! ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "when do benefits come?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Benefits usually continue until you are able to work again on a regular basis ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4ec3bc6754b8290e3085ae43b9ea721d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me with benefits for retirement at my age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about retirement benefits according to your age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes, because I am not at the age when others say you should fully retire whatever that is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another concern about filing an application for retirement benefits. What if I'm past the age of retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you plan to continue working delaying benefitsalso increases the maximum monthly survivors benefit you may receive .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the percent of benefit aft full reitrement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "your benefitwill be 130.67 percent of your full retirement age benefit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a special enrollment period?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "f you are age 65 or older and your medical insurance coverage is under a group health plan based on your current employment", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "For my spouses employment also?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What is the premium I pay on my health insurance coverage?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Some beneficiaries with higher incomes will pay a highermonthly Part B premium", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "94d6576d0c403f996a8baacc4ff203df", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what if you retire early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can retire at any time between age 62 and full retirement age ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if i start benefits early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "if you start benefits early your benefits are reduced a fraction of", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is the benefits by year of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .No matter what your full retirement age also called \" normal retirement age \"", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what if I delay benefits until full retirement", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Another query concerning how do i apply? What if my spouse is already receiving benefits when I file my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We would also check your spouses eligibility for benefits as a spouse and if qualify the application would automatically be a request for spousal benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What limits would be put on the amount family members would get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record and it would vary depending on the situation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "403c7181b5f804aeb2d7e52bb64138eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I request a reconsideration online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your disability claim was recently denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes you can request an appeal online ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What documents will I need to provide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "First you will need to provide your birth certificate. Do you have one? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes. I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Excellent. Were you born in the United States?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, but I have proof of U.S. citizenship.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Okay. Since you already have proof of U.S. citizenship, you won't need any further proofs of identity. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What's next after I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Will you be completing the online application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes. I think that will be the most convenient method.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Great. Once you complete the application, we will contact you with our decision.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1fed70f82e9da87bccf34c82d5686aad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do you Check the Status of Your Reconsideration", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure! you can check the status of your disability and SSI Reconsideration using your personal my Social Security account ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes i do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I reuest an appeals council review?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If the Appeals Council decides to review your case , [55] it will either decide your case itself or return it to an administrative law judge for", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I Request a Hearing for a Non-Medical Determination Online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "did you request a hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can request a non - medical hearing online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I disagree with the hearing decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you may request a review by Social Security s Appeals Council online", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a2ca4e055a6e326eb15d6cac3d8a466", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what happens if the deceased receives monthly benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your deceased receiving Social Security benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in this case you must return the benefit received for the month of death and any subsequent month.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Btw, do you know about disability benefits. Could you tell me which members could be eligible, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure. These benefits could be paid to your spouse, divorced spouse or children, regardless their condition.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's great, thanks. Say, what could happen if my spouse is about to receive a pension for work not covered by social security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that scenario appears, i'm afraid her benefit on your record may be affected.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Something to think about, huh?. Please, another question. what can you tell me about my children's benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You said you already qualified for disability benefits, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, that's what i said.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Good. Then your children may also get a qualification to receive benefits on your record. It can go for your biological, adopted or step child. Even a grandchild could qualify.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Oh, that's good to know it. A last question please. I heard that if my spouse gets eligible for benefits on her own, she could receive a higher amount? Something to do with a mix or something?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's correct. You're talking about the combination of your and her's benefits. That's in the event your benefit on record is higher than her's. Is made to equal the higher amount.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3e3074889950f32b15c371f3f84cdf3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are other family members eligible for survivor benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know what family members are eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know if they are eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you do not have family members that are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there any special situations I should know about survivor benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you all ready received benefits as a spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I receive benefits as a spouse.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then it will be easy and your benefits will automatically switch over to survivors benefits once we receive the report of death.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'm still hoping to learn more about Survivors Benefits. What happens to those who survive me if I am financially reliant on Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "22e12cbb5d39ec9e6006050d7f0fc0ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I qualify for Disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to qualify for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must first have worked in jobs covered by Social Security and then you must have a medical condition that meets our definition of disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you another question about Disability and Supplemental Security Income. Oh, I see what you're doing. And what are the advantages of the first program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The social security disability insurance program pays benefits too you and your qualified family members, in case you have worked enough time and paid your social security taxes. You have also the option to get a qualification for a disabled child if he/she is an adult and got disabled before age 22.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Um, i see it has many options available. Look, and what kind of information you request from me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, we may ask you about your medical condition, work and education history to help us decide if your disability runs under our rules.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ok, that makes sense. say, i heard about some disability planner? How can be that of use for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That planner will help you to find out how you can qualify and apply for benefits and what happens in case you application gets approved.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. Is there any information available for advocates or attorneys on these themes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a law practitioner?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, i'm a attorney in law.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If that's the case, you should be aware of some things.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0f798471a9e95a974e92bf00aa150c42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if a person goes back to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you go back to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not yet. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there any publications on this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please refer to What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get more information about work incentives?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For more information about Social Security work incentives , read Working While Disabled", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what causes benefits to stop ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits :\n if you work at a level we consider \" substantial . \"\n [In 2019 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will my disability change?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you will continue to receive benefits as long as you are disabled .However there are certain circumstances that may", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "522ce77e8af0a004e6b2aff897e81cb5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can tell me who can get survivors benefits when someone dies", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "So you want to know which family members may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I know about wives but what about the kids or grandkids?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the person a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I don't think so", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "They are not eligible for survivors benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can someone get retirement and survivors benefits at the same time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "additionally i would like to know more about survivor benefits, what would happen to my benefits at the time of death?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our Survivors Planner to learn how your family members will be protected if you die. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do all workers with children have survivors' benefits? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This protection is particularly important for young families with children. Even very young workers may have this protection. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "56a04d158329a4c474e277f894c295de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello there. I would like to know if there are the chance that others family members besides my spouse get benefited too. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, of course. Do you have other relatives?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I got other family members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Great! Do you have any stepchild, grandchild, step grandchild or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Good. And what about parents? of age of 62 or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, lucky me. I still have my parents around.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Great then. That's good to know. Then you have the family members that also can benefit of your application ten.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can you give me any resources regarding the Social Security benefits that I can get as I plan for leaving the workforce?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6781fb5ecdbefa65a4d3c69ef7b31faa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How To Apply Online For Just Medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you have access to a computer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not right now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you know new medicare cards were sent out?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you receive it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To help protect your identity , Medicare has sent you a new Medicare card .s [25] Your new card will have a new Medicare Number that s unique to you , instead of your Social Security Number", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there anything else to say about Disability Benefits? I understand are there any other forms I can use?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can apply various methods over the phone or in person", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok and what documents should i provide?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "and what are those fields?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cabe712bae35eb8da8965a64421648ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm need of going through a change of address, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do i understand you want information about changing your address or telephone number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not exactly both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "I see. So, do you want to know how to change your address only?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, only that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you receiving retirement, survivor or disability benefits from social security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not receiving any of those right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What can i do if i still have some questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Du yo have any questions about changing address process? Need more help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, i think i still need a little help.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't worry, you can make use of our toll free number for further questions unanswered here. Oh,, and you can go visit a social security office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "O.k, at least i have an option. Going back to the address thing, What can you tell me if i'm receiving SSI?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If that your case, you can easily check your address we have on record via the My Profile Tab on my social security.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "920163772b1a97b1578ec5f5864bdba4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can apply online, keep in mind Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what info will you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "They will let you know. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what should I doif i do not have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what other retirement planning websites are there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do I need my direct deposti info?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9901b6d229d558a32abb8701afb61248", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I apply for it at?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello You can reply online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not at this time", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you want to know how to get it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no thanks I know how", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What site can I go to for retirement planning?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "go to Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Very well. Now for my Social Security program registration, why does it do that thing when I enter my birthday? It doesn't seem right.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your birthday falls on January 1st  we will figure your benefits as if your birthday was in the previous year .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "someone helped me before and we got different numbers, is that normal or were we using some other calculator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Online Calculator is updated periodically with new benefit increases and other benefit amounts, so it is not uncommon that your benefit estimates will differ from time to time.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4baeba8f7cc6b48aebc312e11dcd1247", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. Please, i want to acquire some data about the retirement planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to apply for retirement benefits or medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet. Just looking for information as reference.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "But, eventually you'll apply, don't you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, of course i will.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. When you do it, you must be ready to supply the information we need to approve your application for these benefits, such as Form SSA-1 Apply for Retirement Benefits or Medicare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have or not a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah, i don't have one at the moment.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Well, you don't have to worry, because you can request one from the state where you were born.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "That's a relief. So, to be sure, i just need Form SSA-1 to be completed when i finally apply for benefits, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. That's all you need.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you need more information, like where to write for more details, or something else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, no, i don't think so. I have everything i need for now, thanks for your help.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ce7204d9107e8cec008cd2cfe85b4b6f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where should I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You Can Apply online For Retirement Benefits Or Medicare\n ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "that does not apply to me", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ok thanks for the response. Would you like to apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "would you like to know other websites?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what do I need when I apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " When You Apply Please be ready to supply the information we need to approve your application for these benefits :", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if I am divorced?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "So you are divorced, correct?", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1e5ccb63f0b838637cf5c7efd1dc2d53", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I apply for benefits on line?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking to apply online, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I also have a concern about receiving benefits while working. Will it boost my pay when I'm working?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, it will increase your future benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Will your earnings be higher than one of the previous years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, they will be higher than the previous years earnings.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned the money.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How much can I earn and still get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "If you are younger than full retirement age and make more than the yearly earning limit your benefits may reduce.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I am not younger than full retirement age.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3f5337a36be088287a91310b7651d6df", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day, I have questions regarding the benefits planner for my upcoming retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you wish to apply for retirement benefits or Medicare then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Nah, just information please.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what you need for an application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, I would appreciate that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "When you need to apply for retirement benefits or Medicare, we require the form SSA-1 from you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you NOT have a birth certificate available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah. See, that's the thing. My parents used to keep my birth certificate, but their home got flooded and a lot of the papers lost. I don't have a birth certificate to show.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you may request one from the state where you were born.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Alright, will do. If I was going to apply, which form should I use?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you want to apply for retirement benefits or Medicare you need form SSA-1.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to know where to write to in your state to get a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Nah, thank you. I very well know that.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a0f659a219f755a1081f98c291c98636", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to apply for Retirement Benefits or Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to apply for Retirement Benefits and Medicare.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can apply online for those benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you deaf or hard of hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I am not deaf or hard of hearing.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens when I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Please be ready to supply the information we need to approve your application for these benefits such on form SSA-1", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another query about retirement benefits. When will you be able to start receiving these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I apply for medicare only?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c5bc3f01dae3448cc43d67c2dc624222", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I apply for retirement benefits or medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are asking if you can apply for retirement or medicare benefits correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "that is correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok thank you. Apply Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am hard of hearing what do I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is not a problem you can call us at TTY 1-800-325-0778.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm also interested in learning more about how much can I earn. What if I'm under the age of complete retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ,", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your earnings may reduce your benefit amount ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you deduct if we are under the full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "553b5cfaacc679ac992a651481e2cfc4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do I need to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking how to apply for medicare benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Feel free to Apply Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am deaf how can you help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are deaf or hard of hearing , you can call us at TTYs\n1-800-325-0778.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "May I ask also regarding benefits under GPO. Could I get a copy of my spouse's benefit estimates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you find the amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I did not find that amount yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you know that you need to divide the amount your spouse gets in half and round down to the nearest dollar?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am aware of the calculations I have to do.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you should be able to find the amount of estimated monthly Social Security benefit you would receive as a spouse.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are any individuals exempt from the offset?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, some are exempt from the offset and you can find out by reading \"When won't my Social Security benefits be reduced.\"", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a2e07d7093d79a56f0ca5b307c4cef96", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, can you tell me something about my retirement benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Did you apply for retirement benefits or Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't applied yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know about the application process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, sorry. That's not what I wanted to know. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to learn about other retirement planning websites then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't want to.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Let ME ask the questions, please. I think this way it's going to be easier. I recently came across the employee benefit research institute, is that a website you'd recommend?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Absolutely. The Employee Benefit Research Institute is an officially listed resource.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So it's reliable, I see. One more question regarding the application. Do the benefits start right when I apply or how does it work?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It depends, you may be able to start your benefits in the month you apply. You should apply for benefits no more than four months before the date you want your benefits to start. Benefits are paid the month after they are due.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "4051279d4e3340f7e422b18276439549", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to plann for retirement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you applying for medicare also", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "What is your age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I'm not ready to apply ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Please read Other Retirement Planning Websites", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "This is not applicable to me", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I find out more information at my local SS office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you can Visit your local Social Security office Please call first to make an appointment .", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Whats the easiest way to apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The easiest and quickest way to apply is online", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "47ba9d17a37608191e7a10859ed329e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How canI apply for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to apply for retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "correct\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Apply Online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "As for my retirement benefits, is there a limit to what I can earn?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are you under full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it ever increase?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok thanks", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ok great", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I work will it increase?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you are under full retirement age for the entire year , [16] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3d62e8c50a11cbec48af68871b494461", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me something about the benefit letter for social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Gladly. Do you want to get your Social Security Benefit Verification Letter online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thanks. I need to know something else.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want me to explain what a Social Security Benefit Verification Letter is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, sure. I mean, why not?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So I can create the account no problem?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can do it while the temporary lift is still active.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What would I be asked for when creating the account?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll be asked to verify your identity, this will be done by asking you some personal questions about yourself. Then you'll get asked to create your account's username and password.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I let other people use my account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, the account can be created and used exclusively by you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Ok. What else will I need to do after creating my username and password?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "After creating your account's username and password, you'll have to confirm your email or phone number by entering a one-time security code within 10 minutes.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "a58cc80cdabe79ce0f88f2a35c0e4f43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I still have questions about my benefit verification letter?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you still have any questions or need any help with how to request the verification online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i still need help with how to get the verification online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "All you need to do is call our toll-free number at 1-800-772-1213 or visit our office.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "This reminds me of having enough Social Security credits. There are also various services available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " If you have a security freeze , fraud alert , or both on your credit report ,you can still open a my Social Security account by temporarily lifting it", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will I be asked for identitiy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you will be asked to Create a username and password you ll use to access your online account .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can i get more informarion on it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes read the Federal Trade Commission s Credit Freeze FAQs ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what personal information will I need to provide?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do I have to do it online?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "no you can visit your local Social Security office to open an account in person", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "546cdec57d97d088f5413f5b47d5a0cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I decide to keep working after retirement how much can I earn and still get retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you younger than full age retirement and make more than the yearly earnings limit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "but what if I'm under full retirement age during the full year before full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "then you'd get deducted 1$ for every 2$ you make above the yearly limit. The yearly limit for 2019 is 17640$.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What its the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "66 for those born between 1943 and 1954. And from 1955 onwards, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 and later.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So I can actually keep my benefits while working, even if with a deduction, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that's correct.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What's the earning yearly limit again?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "as of 2019, the limit is 17.640$", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0d7580a2c992d4d3f1a0255f178d16dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I have some questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure I will be happy to help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you work now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit your earnings may reduce your benefit amount", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I am younger than the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ,", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your earnings may reduce your benefit amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is there anything you could recommend for me to read more about Special Enrollment Periods? I'm a little more educated now, but I still need more details.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes we do. If you want to learn more about enrollment periods for Part B please read the information in our \" \" booklet or talk to your personnel office before you decide .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9a7c2c71cfa3d398607d436d03fce4ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while I am working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can work while you receive Social Security retirement benefits or survivors benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What could happen when I do work while getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It could mean a higher benefit for you in the future if you work while getting benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So if I apply before full retirement, I'll get less benefits, and when does full retirement begin?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, your benefits are reduced because you are taking them earlier before full retirement age. Full retirement age is 66 for people born between 1943 and 1954.Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And is Medicare like medicaid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Medicare is our country 's health insurance program for people age 65 or older .The program helps with the cost of health care , but it does not cover all medical expenses or the cost of most long - term care .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "okay and do I have to start my benefits before 66 or 67 years old when I hit my full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f2df8f8f136fc6d4dcc718b3a9751c13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are wanting to know if you can work while getting benefits, correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How is it calculated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " we will recalculate your benefit amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how much can I still earn?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what is the yearly limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " For 2019 , that limit is $ 17,64", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4a98eec2bdd7ccdbaac041e3b952161e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Will it lower my amount?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "it could mean a higher benefit for you in the future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there a TTY number that I can use to find out about benefits due to the fact that I do not hear well?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can call us at TTY\n1-800-325-0778.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what will they need to see when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may request one from the state where you were born", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "when will the benefits start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I apply in person?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what information will they need when I apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You Need to Apply for Spouse 's or Divorced Spouse 's Benefits [27] Information - Form SSA-2", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "331f95dd2b0b528be28106fae928695b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible to work while receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes it is possible to work while receiving Social Security retirement or survivors benefits and it could mean higher benefits in the future.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens when I do work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It could mean a higher benefit for you in the future when receiving benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another query concerning the Online Tools. Is there a way to determine how much more or less we can get out of these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can you help me with what benefits we can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, our benefits calculator will give you estimates of benefits you and your family may be eligible for", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "409ca2ce42613dbd97f99b1b303a9db0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "are you currecntly working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "will I get a higher benfit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " When you do ,it could mean a higher benefit for you in the future ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how much can I earn and still get benfits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "is it a high benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": " How Much Can I Earn And Still Get Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is there a review?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Each year we review the records for all working Social Security recipients", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If earnings are higher the prior year what happens?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f4e12f8a7575b48cd1480ee59ca1edbc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " How Much Can I Earn And Still Get Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you currently working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! If you are younger than full retirement age and make more than the yearly earnings limit ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Sure. I understand that this can affect me. What happens if I apply for Medicare only what are my options?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you need to be sure that you understand how waiting until later will affect", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When I appy for medicare should I sign up for medical insurance part B?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be asked if you want to enroll in Medical insurance Part B . when you sign up for medicare", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "When is the special enrollment period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Any month you remain covered under the group health plan and you employment continues. or The 8-month period that begins with the month after your group health plan coverage ends", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I qualify for special enrollment period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": " If you are age 65 or older and your medical insurance coverage is under a group health plan based on your current employment", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "ok yes I am age 65", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may not need to applyfor Medicare supplementary medical insurance Part B at age 65", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "af52a513968615b964a42c567aac1d51", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can a person who works get benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I consider that if I comply with the conditions and my work can provide for that. What if I am going to be eligible for widow's benefits or do not have access to my spouse's estimates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could call our toll free number at 1-800-772-1213 or if you are hard of hearing at 1-800-325-0778 or just contact your local Social Security office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if I retire before full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your benefit amount as a spouse would be reduced and would vary based on your birth date.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need to find out more info about estimated benefit amount if you retire before reaching full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I need to find out more info about my estimated benefit amount if I retire before full retirement age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Call our toll free number at 1-800-772-1213 or at 1-800-325-0778 if hard of hearing or your local office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I am eligible for Social Security retirement benefit based on my own earnings?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you know it will affect you as a higher benefit based on your spouses earnings?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I did not know it would affect that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7e07e8d835f39e10c0d1c363c2fce3d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I still earn money and receive benefits at the same time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can but the benefits may be reduced.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What if I am younger than the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the earning limit for 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The limit for 2019 is $17,640.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is considered to be the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Full retirement age is 66 years old for people born between 1943 and 1954.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I was born in 1955?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Beginning with 1955, two months are added for every birth year until the full retirement age reach 67 for people born in 1960 or later.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Am I deducted money if I am under the full retirement age for the entire year and earn over the limit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we will deduct $1 from your benefit payments for every $2 you earn above the annual limit.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "c0cc575770951e2d7311fa36b76ddb89", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is a benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Are you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great! noproblem.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are you aware of this: Getting Benefits While Working? Would my benefits be increased?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "does any money get deducted?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so it deducts if i am younger?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are under full retirement age for the entire year ] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "243f89e1277c4624ea637618c3de3c49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i've thinking about retirement and heard about planning for that. What can you tell me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, for starters, Do you want to apply for medicare only?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not only that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So you want to know about lifetime benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "OK, well, maybe are you going to get a job?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, no, none of the options you presented is according what i want.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you need help with you health insurance coverage", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, i' m not having any issues with that.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Well, there's one thing. Do you signed up for medical insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, that's the one.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Then you have signed up for medicare, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, not yet, but i'm looking for info about it.", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 13, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Can you please tell me if I need to apply for Medicare and why I would or would not need to apply?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " you will be effectively filing for all retirement or spousal benefits", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "6843ddafd2b8da93d32c29633b272fba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Should I sign up for Medicare Part B?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you signed up for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I haven't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "under what circumstances can I qualify for a SEP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could, for example, qualify for a SEP and sign up for Medicare Part B in the 8-month period that begins with the month after your group health plan coverage or the employment it's based on ends.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I hope I can qualify for the sep if I think I can. What if my parents didn't grow up in the 1980s, should I keep applying?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " you may choose to start receiving retirement benefits earlie", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if my group health plan coverage ends during my initial enrollment period for Medicare Part B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "then you wouldn't qualify for a SEP.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "where can I get more information about enrollment periods for Part B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can read the information about general and SEP in our booklet or talk to your personnel office.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "In my case, I'm older than 65 and have medical insurance coverage under a group health plan based on my current employment. Do I qualify for a SEP?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may, yes.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "How would affect me if I decide to apply for Medicare part B later?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "It can cause a delay in your coverage and you may have to pay a higher premium later, unless you qualify for a SEP.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ab8556e9968edb6b1a9a0c01e0381287", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I plan to continue working after taking benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you plan to continue working you may still be able to receive some benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a certain amount you can earn?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you areunder full retirement age and you earn over a certain amount we will deduct the excess earnings from your benefits ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "May I Apply For Retirement Benefits Right Now? How do you assist me because I am deaf or hard of hearing ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are deaf or hard of hearing , you can call us at TTYs\n1-800-325-0778.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I am not ready to retire but I still want to apply", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you are not getting Social Security and you are not ready to retire you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "do I need a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How old do you have to be?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must be at least 61 years and 9 months old to apply for retirement benefits .If you are already age 62", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what information will I need", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be . ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3435c7c184213a79228214f1a38e8cc7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i apply for medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you within three months of age 65 or older and not ready to start your monthly Social Security benefits yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great.. you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another concern about the application. What if you do not live in the US nor one of its territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you can also contact the Social Security office, the US embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can any member of my family qualify for benefits on my registry?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "never married or had children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "In this case, your family members cannot qualify to receive benefits on your registry.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "21cb15ef4eb941fc86ec9c5417f92101", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want info about what happens to my benefits if I want to keep working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you plan to continue working you may still be able to receive benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you in full retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "you don't have to check, can I ask when I can start my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .Your benefit amount will be higher the longer you delay starting it. This adjustment is usually permanent. .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I was wondering if my social security retirement benefits will increase if I delay my retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Are there any additional infor mation they need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Early or Late Retirement ?\n Retirement Information for Medicare Beneficiaries", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I delaye my retirement", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you decide to delay your retirement , be sure to sign up for just Medicare at age 65 ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "85e086e272f6964333bb891e6447f673", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there special enrollment period for applying for medicare only?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment and you are age 65 or older", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am 65", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " You may not need to applyfor Medicare supplementary medical insurance Part B at age 65 You may qualify for a SEP thatwill let you sign up for Part B during ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you know if there is a limit on how much money I will make on my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are you under full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it ever increase?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok thanks", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ok great", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I work will it increase?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you are under full retirement age for the entire year , [16] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f0f148f4c71c9c149b0a187a1fb557d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a little help, I want to find out about Part B, Medical insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you signed up for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I haven't that I know of", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I heard about a special enrollment period and wondered if it was for people like me...is it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you 65 or older and under a group health plan by an employer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and I don't have to do it at age 65, you said I could do it at older right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can put it off, but if you do not choose to enroll in Medicare Part B and then decide to do so later your coverage may be delayed and you may have to pay a higher monthly premium unless you qualify for a \" Special Enrollment Period , \" or SEP .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "For the delayed retirement increase, can I start receiving the benefit one month before I apply for the benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ou can choose to start receiving benefits before the month you apply", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What about infromation for medicare beneficiaries?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "read Retirement Information for Medicare Beneficiaries", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5ad3a2b5eb8351fd1abe7a0c1fb825ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about medicare health insurance coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Medicare is health insurance program for people age 65 or older", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can I start my lifetime benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "At any point from age 62 up until age 70 .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you another question if there's a limit on how much I can earn on my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are you under full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it ever increase?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok thanks", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ok great", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I work will it increase?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you are under full retirement age for the entire year , [16] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4c73e8a169d2225cbb0368b07aed194c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you only apply for medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you 65? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another concern that I have. Now that I know, can you tell what will happen if I start my benefits early?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what if I start later than I should start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. but there may be other things to consider when making your decision about your retirement benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "so early I get less, late I may get more and at the time everyone retires or whatever it's called I get average or something like that, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so how much do I lose if I start early? can you give me a real number?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age, those numbers depend on other factors so I can't give you a \"real number\" at the moment.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "57d7df4fed4df86db63c9c8b5e5d2fe1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there life time benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you apply benefits before age 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there another factor to consider when determining the best age to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where can I get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For more information that will help you decide the best time to start benefits , please read Other Things To Consider ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what about health coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Medicare is our country 's health insurance program for people age 65 or older ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do I sign up for medicare part B?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you sign up for Medicare you will be asked if you want to enroll in Medical insurance Part B", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what is SEP?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ddf2f47a6abd414113cc2ba80d2f52e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm receiving benefits, but i wanted to know if there is a chance i keep them now i'm looking to continue working.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem there. You may be still capable to receive those benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i'm at that age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, if that so, we will deduct the excess earning from your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "One more thing to apply for all retirement or spousal benefits, should I apply for Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you will be effectively filing for all retirement or spousal benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Good to know, and for enrolling in Medicare plan b, what are the consequences if I cannot enroll in plan b?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If that's the case, maybe your full coverage will be delayed and you may have to pay a bigger amount unless you qualify for SEP.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Who can get covered by Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Those who have reached age 65 or older.The program helps them with the cost of health care.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What do the Medical insurance Part B? What is its function?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Medicare Plan B helps pay for doctors services and many other things.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "We don't need to get any supplementary medical insurance, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, that's correct. You may qualify for a SEP that will let you sign up for Part B.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fe4f92c3e65dba403ef4251dbb885357", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'm here to learn more about how you determine if a person is disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Disability Home.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Do you have a publication about Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we do have a publication about Medicare.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you a question regarding for Replacement Card for a U.S. Born Child. Is it possible to accept if I only submit a copy of the document?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That's not possible, sorry. Those documents you should present, must be original or if they are copies, must be certified by that agency that issued them. We won't accept notarized copies, either. Of course, these documents mus be current and not expired.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Uh, mus take that into account. And, in any case, i could present other documents to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is possible, yes. Any document presented must show your name, date of birth or age, and a recent photograph. This document could be, for example, a employee identification card.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh, oh, another question please. Could you tell me with what purposes you use a document?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, that would depend on the document presented, but for example we could use your U.S passport as proof of both citizenship and identity.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Ok. um, lets say i don't have a document available to present, do i have any options regarding that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you have an option. We may accept some other document, such as a state issued non driver identification card or, in case your child is adopted, a adoption decree.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "All right. Please, you told me before that i was limited in times i could replce the SSN card, didn't you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's correct. You only can go through replacement process 3 times in a year and up to 10 times in your whole life, so better take good care of that card.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "95eff78754f9539188bd5c4ee063570b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18 ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for a child? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an SSI Supplemental Security Income Application AND a Child Disability Report. The report collects information on the child's disabling condition and how it affects their ability to function.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question regarding Social Security. Is my Social Security account accessible to others?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No it is for your use only.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you know why that is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if I do not want a temp lift?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can visit your local Social Security office to open an account in person", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "ho can I get more info on fraud alerts?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "531e4217ce2f7cb6e3c780d038afe790", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about\nDisability Benefits | Apply For A Child (Under Age 18)", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To apply for a child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report . The report collects information about the child 's disabling condition and how it affects his / her ability to function", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. May I ask another question regarding the documents that I need to provide for the Disability Benefits for my child?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "First you will need to provide your birth certificate. Do you have one? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes. I do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Excellent. Were you born in the United States?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, but I have proof of U.S. citizenship.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Okay. Since you already have proof of U.S. citizenship, you won't need any further proofs of identity. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What's next after I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Will you be completing the online application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes. I think that will be the most convenient method.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Great. Once you complete the application, we will contact you with our decision.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6db94d4386f00571e3f44a96ac3e855f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for info about social security credits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I heard about this work test. You see, I'm actually blind, so how is this supposed to work for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you must only meet the duration of work test.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "This reminds me of Social Security benefits. What would happen after they temporarily took me away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "After the lift expires the Identity Provider may automatically reinstate it.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there any other option if I don't want to temporarily lift my security freeze?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can create your account by visiting your local Social Security office to open it in person.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can somebody else use my account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, for your protection you are the only one that should create and use your account.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I give written permission for someone else to use it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, even written permission no one else can use your account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Where can I get more information about security freezes?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can read the Federal Trade Commission s Credit Freeze FAQs.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "In case I decide to temporarily lift my security freeze, do I need to do anything else about it after creating my account?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "As mentioned before, the Identity Service Provider can automatically reinstate your security freeze after the temporary lift expires.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9e6a0c5b450d28d10fcdf74c914f25c8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Social Security Credits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How much credit should I have before I become disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must have at least 20 credits in the 10-year period immediately before you become disabled", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Now, let's talk about my application. Is it true that I would be eligible for benefits based on the records of someone else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will gladly let you know this after reviewing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us by phone: Call 1-800-772-1213. TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday. we will gladly assist you", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and are there other ways to apply for retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "of course", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you don't live in the usa ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, I am not a US resident", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4d3412737c5d4a0bed6e5aab5901d4bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Keep my Information Secure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Identity theft affects millions of people each year and can cause serious financial and identity - related problems .s [73] Protect yourself by securing your personal information , taking the time to understand the threat of identity theft , and exercising caution ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what steps can i take to help protect my personal information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Do not routinely carry your Social Security card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's exactly what I was thinking. Still, it's a pain - I was just finishing a cup of tea when I noticed that your page had kicked me off! Anyway, can I still use the Retirement Estimator when I'm just getting Medicare benefits only?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can still get an estimate in that case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "But it is just an estimate, right? I mean, not really reliable numbers.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Correct. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, back to my original issue: how long can I stay on each page before I get booted for being idle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "After the third warning on a page, you must move to another page or you'll lose your work on that page.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Alright, fair enough. Can you let me know the amount of benefit I am going to get then?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately we can't provide your actual benefit amount until you apply for benefits. And that amount may differ from the estimates provided because your earnings may increase or decrease in the future.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2bf50bd62cfabbf55b4e3e35112b73dd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering if you have some resources about retirement benefits. I'm looking for some answers.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. There are many time-saving options available to you, we have several online services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's great and all, but what if I need help with managing my benefits and can not find the answer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can visit our contact us page for other ways to get support.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another concern I have about retirement is how Estimator Works? Is it correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately We can t provide your actual benefit amount until you apply for benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "are there other benefits to this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "YEs please use one of our other calculators", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a time limit to look at each page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you worried abnout security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": " there are time limits for viewing each page .s [31] You will receive a warning after 25 minutes without doing anything", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " there are time limits for viewing each page .s [31] You will receive a warning after 25 minutes without doing anything", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c2060668ad95de89304b0d86949f02de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi can you help me with retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know that many factors affect retirement planning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How can I Estimate my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Maybe an unrelated question now regarding the online retirement benefit program, can I fill out my application but wait before sending it in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if during my retirement I want to live outside of the U.S.?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to know what an account is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Sure. Why not?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Online Services.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b5ca042d7500e38ae161f1d4c0dc096f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is Retirement Planning like?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Planning is the key to creating your best retirement. You ll need to plan and save for years to achieve your retirement goals ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you want to know the factors affecting retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we want you to understand what Social Security can mean to you and your family s financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Could you help me with the administration of my benefits? . Good to Know. And what can I do to keep my information safe?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Alright. I'd also like to know if ever I'm ready to retire, where can I see information on how to apply for retirement benefits, how it works and what are the benefits that I can get.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Jump to a topic on this page", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "if i'm ready to retire?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Jump to a topic on this page", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what can you tell me about Retirement Benefits\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " We want you to know what Social Security can mean for you and your family s financial future", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": " what is the Early Retirement Age", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " You can get Social Security retirement benefits as early as age 62", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": " Earning types with special rules", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Railroad Earnings", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4bafec2f93600f04b59f04738ad526cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm currently not receiving any benefits, but would like to apply for direct deposit. In the light of this I have some questions, hope you can answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently NOT getting Social Security or SSI benefits but are planning to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. And what if I already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you already have an account, you should have your checkbook or a copy of your bank statement with you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it necessary for me to submit proof of identity? Can you tell me the other list of documents that Social Security accepts in case I don't have the specific documents you're looking for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you also must prove your identity. If you can't get any of the required documents you'll get asked for another suitable document, like your employee identification card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I use an expired document?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "not, it must be current and show all the necessary identifying information, including a recent photograph.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Now, what if my son lived outside the US for a long time?.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you should show his current or previous passport or any record, like school or employment records, that shows that he lived in another country for an extended period of time.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "379d39f8cd00f06678512db3f5a64964", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what happens if I am already receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving Social Security or SSI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "to changing Social Security benefits online direct deposit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if someone doesn't have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What do I do When I decide which account is right for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do if I am currently not receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "y Does the Direct Express card not work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "y Does the Direct Express card not work?", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ba98853b0e285afbe9248d704a650ec9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My income has changed and I wanted to know how that affects my Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your income gone down due to any of the following situations, and does the change make a difference in the income level we consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I actually earn more now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you give me any information or sources to learn more about my Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you can visit our webpage Medicare Resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So can you tell me what will change, now that I earn more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'll pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I filed a federal income tax return for the year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fc9a100c28fb9569ad0aba4653da3c4f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My income has changed and I wanted to know which impact this has on my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your income gone down due to any of the following situations, and the change makes a difference in the income level we consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. It has gone up, actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What would happen if I earned less, like you suggested?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case we would need to see documentation verifying the event and the reduction in your income. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. So how exactly do you determine my income-related adjustment amounts?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, we use your most recent federal tax return the IRS provides to us. This information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So if I had less income, what would I need to do? My wife has that issue currently.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "That's what I thought. And how high are the monthly medicare premiums?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d483afef841b530f834608b006f3b468", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Direct Deposit\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Not currently receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you don t get Social Security or SSI benefits yet but are planning to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "you already have an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "have your checkbook or a copy of your bank statement with you .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That is very helpful to know. Can you tell me if I'm not currently receiving benefits do I still need an active account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you already have an account, you should have your checkbook or a copy of your bank statement with you.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3c1af4445a79e8ec98aab7f09da31042", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Direct Deposit\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " you already receive Social Security or SSI benefits and you have a bank account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "if i can use the card to make purchases , pay bills or get cash at thousands of locations?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795 . Also, Social Security can help you sign up ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it okay if I ask another question? What if someone doesn't have a bank account and wants to sign up for Direct Deposit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I already receive Social Security or SI benefits and have a bank account, can I sign up for Direct Deposit? Even though I already receive benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "calling Social Security toll - free at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": " If i do n't have an account", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you must open an account before you can sign up for Direct Deposit . You should shop around in your area to find an account that has the features you want at a price you can afford .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5311b67f08583e1a425c0a290afac6b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " If i have only one Medicare Part B or Medicare prescription drug coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you ll pay an income - related monthly adjustment amount only on the benefit you have", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to confirm if the original card for a foreign born U.S. citizen child would be useful in getting the SSN card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That's correct. Be aware though that any document you present must be originals or copies certified by the agency that issued them. Of course, must be unexpired too.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok, ok, i get it. But, just to be sure, what about if i don't have any of these document at hand?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have an option, too. We'll ask you other documents, and as said before, these documents must be unexpired and include key information about you, plus a recent photograph.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I don't want to be pesky about this, but, what if i really don't have a document like that at hand?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, that would be a real extraordinary scenario. Still, we can accept in any case a state issued non driver identification card or even, if that's the case, an adoption decree.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "But, if i only had the child's certification of report of birth, that could work, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right. A certification of report of birth, aka form DS-1350, should prove to be enough.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e96e0bba187600d35629fc861fc4f835", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions about Medicare premiums.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could this mean that I have to pay a higher premium?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes, but most people don't pay higher premiums.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. Well, what if I filed a federal income tax return for the year?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does Medicare help me to pay for my prescribed drugs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Medicare prescription drug coverage helps pay for your prescription drugs. The government pays a major portion of the total costs for this coverage, and the beneficiary pays the rest. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "There's one more thing to say about the Social Security card. Thank you, that's fine. What documents would I require?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Oh yes there are. let me get those for you. If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship . We can accept only certain documents as proof of U.S. citizenship . These include :\n U.S. passport ;\n Certificate of Naturalization N-550/N-570 ;\n Certificate of Citizenship N-560/N-561 ;\n Certificate of Report of Birth DS-1350 ;\n Consular Report of Birth Abroad FS-240 , CRBA .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok and if I have not established citizenship?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If you have not already established your U.S. citizenship with us ,we need to see proof of U.S. citizenship .s We can accept only certain documents as proof of U.S. citizenship .s These include :s U.S. passport ; Certificate of Naturalization N-550/N-570 ; Certificate of Citizenship N-560/N-56 Certificate of Report of Birth DS-1350 ;\n Consular Report of Birth Abroad FS-240 , CRBA .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What are the different ones that are accepted?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "One of them is U.S. driver 's license", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "46083a3faa8cf1a2f04200842be14abf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to apply for a disability benefits for a minor", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "CHECK the Starter Kit for Disabled Children.s [10] This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to find out if the income and resources of the parents and child are within the allowed limits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Who do I go to if I need help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me the list of documents I'm supposed to submit if I apply for Disability Benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "and what are those fields?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6be28d2b3b2858262d2cf4731638e3b3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I could use some guidance on how to apply for a disabled child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I did. I talked to them yesterday.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I don't want to do the disability report online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Also, for . ok and what documents should i provide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "and what are those fields?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d957a776f34fed195618b656b6022bab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "it's not my case Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If i are statutorily blind?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you must only meet the duration of work test", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you know anything about personal mySocial Security ? Can my wife open the account on my behalf ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No. Only you are authorized to create and use your personal account. This is a security measure that we take to protect your personal information.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need more information about this security measure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I'd like to know more.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We only allow you to create and use the account for your own use because it protects you from fraudulent activity.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Once I request a temporary life of my credit freeze, what happens then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The freeze will be reinstated by your identity services provider after the temporary lift expires.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I don't want to do a temporary lift?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "IIn this case, you can still open an account by visiting your local Social Security office.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8b4f28969ef5bcc4e34ab3394f7dc8a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Social Security Credits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can you please tell me the number of credits needed for retirement benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "were you born after 1928?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What happens when it comes to legal blindness?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "in that case there is no recent proof of work requirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to ask you another question about the retirement. How old do you have to be to retire early?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " You can get Social Security retirement benefits as early as age 62", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "now I need to ask everything related to the retiree benefits program, what are my rights?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Regarding Social Security Credits, how many credits do I need to qualify for survivor benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Are you already receiving retirement or disability benefits at the time of your death?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "no", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e5804a4e0045bba74fba886eca0aeba7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to apply for retirement benefits with the local office", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can do most of your business with Social Security online ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you can not use these online services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " your local Social Security office can help you apply . Although our offices are closed to the public , employees from those offices are assisting people by telephone .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do you have any information on who to contact in case I need assistance for handling my Social Security benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case you can visit our contact us page for other ways to get support.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Perhaps a concern about Social Security Retirement Application. How to cancel my submission?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " life changes occur after you submit your application . You have up to 12 months to withdraw your application , if you change your mind ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the Early Retirement Age in order to get the Social Security retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can get Social Security retirement benefits as early as age 62", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Good to know, another question, can I help someone else to apply online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "ou may help someone else fill out their application ,", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "I need more information\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "your spouse or family member may be able to receive benefits on your record if they qualify ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Get Your Social Security Benefit Verification Letter Online", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Your Right To Question The Decision Made On Your Claim", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c6d9f1d8452938f4b14a7eed3c48d9a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering where I can find information for my application. I want to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Before you apply, be ready to provide your Social Security number and information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What else should I do to prepare for my application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "First gather the documents listed on our Checklist for Online Medicare, Retirement & Spouses Application. Instructions on how to submit your documents will appear at the end of the online application.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I withdraw my application if I change my mind?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Sometimes life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I also need more infor about Social Security account . What if I don't want to create a my Social Security account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have other tools and resources to help you estimate your benefit amount. Visit the Social Security Calculators page for more online and downloadable calculator options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I be working, applying for retirement, or both?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security Credits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And can I continue working if I receive the benefit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "And can I continue working if I receive the benefit?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "80eba80595a3509dc4dc3e26babf83b3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you Check your VA claim or appeal status", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out how to check the status of a VA claim or appeal online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use the tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have one of the following accounts? A Premium My HealtheVet account , or\n A Premium DS Logon account used for eBenefits and milConnect , or\n that you can create here on VA.gov A verified ID.me account", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok you just log into one of those", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. Another question about your VA benefits and care. What are the requirements for the pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0f7382d1abc14110f335fa03220cc033", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do if I don't agree with a board decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have new and relevant evidence to support your case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have new and relevant information that will support my case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may file a Supplemental Claim or appeal to the U.S. Court of Appeals for Veterans Claims.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could you help me how to file a supplementary claim? What can you do for careers and employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c5797429248d9b3347f2ada08a344976", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hg", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "gh", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "gh", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "hg", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And how do you know that the money you'll give wil be enough?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We do a research and rate the amount we'll provide to help you pay for the basic needs you might have like food and clothing.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and it's the place to go for disability issues too right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can do such tasks as check your claim or appeal status, view your payment history, or upload evidence to support your claim", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is there a place to go for survivor benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what about other benefits for family?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can learn about the benefits you may qualify for as a spouse , dependent , or survivor . Also, find out what you are eligible for as a family member caring for a Veteran with disabilities .", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "so would my benefits letter that I need be under benefits or records?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "f266708fe15830c119e30df5549b6a86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is Military sexual trauma (MST)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "do you need support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you need support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what is MST ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " Military sexual trauma MST refers to sexual assault or repeated , threatening sexual harassment that happened while a Veteran was in the military ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I access VA services for MST?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If you have a VA primary care provider , talk to that professional about what you ve been through ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "are all the providers trained in mst?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do I talk to someone right now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Call 800 - 273 - 8255 , then select 1 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "97bb64ce4ca61f5a01b85e0f3b235ab2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about what happens after applying for the GI Bill please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes I can.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you asked for any documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you must go to the GI Bill website and upload them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I have a question about disability rating. What if I have a disability rating of 30% or higher?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be able to add eligible dependents to your VA disability to get a higher payment or benefit rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "There's one more thing I'd like to say about VA education. What if I need to make alterations to my initial application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sorry but you can't make changes to your application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask you another question. Do you have any feedback or suggestions from people who have already used the GI Bill?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, we have My Story. It tell you how Veterans and service members use the GI Bill. Hear inspiring stories from Veterans and service members who've advanced their education and training with the Post-9/11 GI Bill.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I have other questions, how can I prepare before starting my application? How do I know if I am eligible for benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "First you must submit certain documents and apply.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Where do I send this, to my home town GI Bill office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No you must mail it to the VA regional claims processing office that's in the same location as your school.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Can I submit my documents online?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes you can upload them on the GI Bill website.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "215073e7606b4ac9975ee830cecf2991", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I need help avoiding a mortgage foreclosure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you falling behind on your mortgage payments then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am. This is why I'm here.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I understand. You should know, that if you fall far behind on your mortgage payments, your mortgage servicer, the company that handles collecting the money for your lender, can take your house to cover the money owed. This process is called foreclosure. I can help you find out how our VA loan technicians can help you avoid foreclosure and keep your house.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have a VA direct loan. Can someone take care of my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That sounds good. Is there something that can help me avoid foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, a repayment plan can help you avoid foreclosure.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Yes, of course. Now I have to inquire about VA. Also, could you assist me with my records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade on the site.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "can one also get help with funerals for vets?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and my ID stuff would be under records?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there you can apply for a printed Veteran ID card", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1cb51d3d1dd2e82fdb3e5611db63bbdd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if my records were destroyed in fire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " In 1973 a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " Were my records destroyed in the 1973 NPRC fire in St. Louis?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Your records may have been destroyed in the fire if you were discharged from either :s\nThe Army between November 1 , 1912 , and January 1 , 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Good to know. Another thing about the Va MISSION Act. I would like to know if there are requirements for care under the VA Mission Act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "eb193ba9fc1f7043957739df3ee95997", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Oh, hello. I'm here to learn more about health care for spouses. Can you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not. You see, I'm trying to get information for my sister, she has problems doing that on her own due to her disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So, she has been married to a service member who died on duty, his surviving spouse. And we heard about the health program. Does she qualify for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, in your case you may be able to get health insurance through CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to ask regarding VA nursing homes, assisted living, and home health care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Other services aren t covered under VA health care benefits. For these services , you may be able to pay through Medicaid, Medicare, or your own private insurance. Where can I find additional information?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Okay, another question about health care for married veterans, does this mean that she might also qualify for health care benefits then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, she may qualify for health care benefits. In certain cases, people may also qualify for health care benefits due to a disability related to their Veteran's service.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Good to know, do you also know if the VA is working to provide access to this program to more family caregivers?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes they are. Firstly family caregivers of Veterans who were seriously injured in the line of duty on or before May 7, 1975, will become eligible for this program. After 2 years family caregivers of Veterans who were seriously injured in the line of duty between May 7, 1975, and September 10, 2001, will also become eligible.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Great, I've got another question about health-care benefits. That will make her happy. What was the program's name again?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The Program of Comprehensive Assistance for Family Caregivers, she may qualify for health care benefits and other caregiver support through it.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Great, great. Now, her disabilities require medication, are there any prescreption benefits through our local pharmacy if we sign up for a program? ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "I've also read about the Camp Lejeune Family Member Program, how can I find out if my sister qualifies for it?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "You may qualify for healthcare benefits through VA. Please refer to the website to find out if you do.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "87dfa8b0b6ad311b2f20829a650bf9a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what happens after After you apply for health care benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you have applies, we send a letter in the mail to let you know if you were approved", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "When will I hear back about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "have you already applied?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In less than 1 week", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "There are also agencies that provide extra treatment, according to what I've heard. Is that correct?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Correct. Providers offer added PTSD care in some of our large community-based outpatient clinics.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sure. Now I need to ask about my application for health care benefits, what happens after my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. Another question on VA nursing homes, assisted living, and home health care. Where can I get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We have lots of resources on everything from setting goals to making the hard decisions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0b3c04b0b6dea4ee5de90f0ca2fa8f8b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I just wanted to know what information I need for my request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You'll need your Social Security number and VA file number, for example.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you dependent of a Veteran or service member?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my husband is a Veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you'll also need that person's Social Security number or VA file number and basic service history information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Another query about VA regional claims processing? Should I send this to my local GI Bill office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No you must mail it to the VA regional claims processing office that's in the same location as your school.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do you know about the VA Forms, we have those. Which forms do I have to fill out and send to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Also, I would like to know more about obtaining VA educational benefits, is there an alternative method to access benefits other than the normal or official one?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Sure, no problem. Indeed, you have a choice. You can access benefits through Montgomery GI Bill Active Duty. That would be available if you served for at least 2 years on active duty and you meet all the proper requirements.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "The process is a bit confusing and overwhelming for me, can I access the help of a trained professional to complete the process well?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can work with a trained professional called an accredited representative to get help requesting a change to your benefits and submitting your request.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "My husband just chimed in and said we can do it on our own, he'll fill it out and we are going to send it by mail. Is that possible?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF then.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Gotcha. Then we fill it out and mail it to the local office, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, fill out the form and mail it to the VA regional claims processing office that s in the same region as your school. You can find a list of regional claims processing offices on our page.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "Alright. You said a Social Security number or VA file number is needed, correct?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "Correct. You'll need that person's Social Security number or VA file number and basic service history information.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "e4c207b1e9328aeda143931424866b0c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What information do you have about the Affordable Care Act and how it affects VA health care coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Affordable Care Act or ACA was created to expand access to coverage, control health care costs, and improve health care quality and care. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Will my VA health coverage meet the minimum coverage for ACA requirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you VA health coverage meets the minimum coverage requirement.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you if is it possible to access my VA health benefits online if I'm enrolled in the VA health care program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I need help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there information on same sex marriages?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can Read about our approach to recognizing same - sex marriage", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any health concerns I should be aware of based on my service history?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Yes.Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do you offer assistance for like mental health problems?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "a4543e9ef89e47d789db337f480d4168", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is VA disability compensation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to find out how to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not at this time", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "does disability compensation pay monthly?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "how do you Manage your Veterans disability benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "It is good to know, otherwise I do not see one of the documents that I sent to VA as proof, was it lost or I simply cannot access it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Certain documents don't appear online", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Check your VA claim or appeal statusTrack the status of your disability claim or appeal ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Now I have a completely unrelated concern about VA disability benefits. Is it possible for me to obtain additional knowledge and resources?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "are you looking for grants?", "topic_id": 7, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "not at this time", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "7d451e246a80822ab269a855438c22b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there Resources and support outside VA", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can also get support from resources offered by other government departments and community organizations outside of VA", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do they have a support website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " visit the Military OneSource website", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see what you mean. I'd like to ask you another question. for VA health insurance and benefits So, how do I go about registering?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and how would the pension be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "015fd0b909d2b745a8e60816174dffaa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do since I could have been exposed to environmental hazards while serving in Iraq?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you saying you maybe sick because you had contact with environmental hazards while serving in Iraq?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not sick I just want information in case I become sick.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I get disabilty benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to file a claim, of course, and you will have to show your health problems are linked to hazards from serving in the military.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "very well. now for VA. Can I get more information and resources?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Good to know! Another question related to VA disability benefits, I think I could have been exposed to environmental hazards while serving in the military..", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you may have illnesses or other conditions that could be caused by exposure and this means you can get benefits because of that.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have a different illness than those mentioned in the list of related illnesses, but I think it was caused by Agent Orange, can you cover that at no additional cost?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you should present a scientific proof that the illness was caused by Agent Orange.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I ask something else? Regarding my disability, will I have special attention? . Is it possible to get disability benefits from the VA?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may be able to get benefits because of illnesses caused by environmental hazards such as particulate matter or large burn pits while serving in Iraq, Afghanistan, and Djibouti.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What happens when I file for benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You will have to show that your health problems stem from contact with environmental hazards while serving.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "How would I have been exposed to these hazards?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "You could have been exposed to toxic chemicals in the air, water, or soil while serving.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "6c57b3171887d904a0f1d6e397d3ebd4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have problems with substance use and need help.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The VA health care program covers services to treat substance use problems.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you wish to access these services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it's fine. I just wanted to ask some questions first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I served in Operation New Dawn and wanted to know what to do when suffering from substance use problems?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you served in Operation New Dawn, call your local VA medical center, and ask to speak to the OND coordinator.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "That's it. I'd also like to know about the medical services available. A traumatic brain injury caused my depression. How can I get assistance with this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We do have specialists to help you with that. We can look them up to find out what facility would be best for you. Does that answer all of your questions?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there a way for me to find a place to help me on the VA website?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Once we help you find the right facility and doctor for you, you can contact them directly through the site, make appointments, and refill any medications.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "ok and what do I do if I don't understand the information on the website?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We also have a phone number you can call. It is 877-222-8387. It is toll-free and it is open from 8 am to 8 pm Monday through Friday.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Oh, I forgot to ask, do they have specialists for Parkinson's disease too?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, we do have specialists for that as well. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4028c778683582eddf6095466af134f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm currently unemployed and would like to ask about possible jobs for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We offer the help you need to build your career and find the opportunities that are right for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "That does sound good. Can you help me out then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, I'm positive we can help you out.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "By the way, via VR&E, for returning to my previous job? What are your specifications?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "All of these must be true. You: Have an employment barrier or handicap , and Are enrolled in Vocational Rehabilitation and Employment VR&E , and Would like to return to your former job", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if i have a work disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you enrolled in VR&E Vocational Rehabilitation and Employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "If I am enrolled in VR&E Vocational Rehabilitation and Employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "would you like to go back to your previous job?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I would not like to return to my previous job", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I inform you that you do not meet the requirements, so you are not eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and would you be eligible for help if you are a Veteran with a service related disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "if you may be eligible for help if you meet all the requirements.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0f76e34a6fdc4bff9b643a666814bb0b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How are you doing? I have some questions about what to do after a board decision I have a problem with.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you disagree with the board decision and have new and relevant evidence that supports your case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, while I do disagree I lack the evidence that you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Because of that I want to request another review from a higher level. Is that possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can request a Higher-Level Review of an initial claim or Supplemental Claim decision. This option isn't available after a Higher-Level Review or Board decision though.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's great to hear! Another initial claim or Supplemental Claim decision related issue. Yes, I have no intention of doing so. *It is not possible to ask a question.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "*not possible to reply*", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I want to request a higher level review. What is the time limit that I have to do it and that they accept it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 1 year from the date on your decision to request a decision review.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "That's excellent. Now it's time to consider your options. When should I make a Board Appeal request?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher-Level Review decision; and you can't request to appeals in a row.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "About what might happen next, what should I do if the VA calls me to take an exam?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case be sure not to miss them. They are important.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "I wasn't planning to. Tell me, if a senior reviewer gives it a second glance, what exactly will happen?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error. ", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "That's exactly the information I wanted, thank you. What if I have any other questions?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "If you visit our FAQ, you can get answers to frequently asked questions about decision reviews.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "93d62504088686b94ab05ff105d7b915", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I need some assistance with my disability claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Have you filed a claim for disability compensation then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet. I actually have some questions about it first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I've been wondering if I have to turn in additional forms, other than the standard ones. Do you know more about that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In some cases, you may need to turn in one or more additional forms to support your disability claim. You should visit our website to find out which forms you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Perhaps an unrelated question. How would I have come into contact with these dangers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could have been exposed to toxic chemicals in the air, water, or soil while serving.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Oh, okay. I do have another question, though. I went to a provider outside of the VA system for diagnosis. Is it required for me to send you any documents in this case?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Another concern on medical care, now that I was involved in the research, what happens?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You can only get medical care through the U.S. Army if you were a volunteer during 1942 and 1975 and have a disease because of it.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If you have any experience with supporting statements? May I still claim my impairment even though I'm not sure if it's on your records?v", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course you can. Remember, you'll also want to upload statements that support your claim. These statements should be from people who know about, or who you've talked to about, your claimed medical condition and how and when it occurred.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "The next step would be to upload evidence for my disability claim then, right?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Correct. You can continue uploading more evidence for up to one year to support your claim. Evidence may include supporting documents like medical test results, doctor's reports, and other records.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "51cebfdd4166bbed15be5fb2f5b34607", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don't understand my benefits and how to get them. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, you have reached the right place. How can I help you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Ok, how do I know how much my benefits are and how to get them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I know all about VA benefits. What is your first question about them?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Well first, I am a veteran but I have depression. Can I still get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you are still covered. Do you have more questions?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is all I have to do is to contact them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, just call your local VA medical center and they will help you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I already have a VA primary care provider, can I talk to him?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. You can talk to him about your substance use. Your provider can help you get screened for substance use problems and related issues like PTSD or depression and can offer treatment and support as needed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have to admit, all this substance use made me a little broke. I might not be able to pay my mortgage. What if I'm at the risk of becoming homeless? What then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "39b5ae919fa8e01d394d8ad3d13cb616", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know more about your VA health care benefits , your health care team , and where you ll go for care", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "you need help accessing services", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you have a contact number to change my address? I just moved and I want to have updated information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I want to know if I can manage my VA health and benefits online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'd also like to learn more about VA services. I worked in Operation New Dawn and was curious about what to do if you have a substance abuse problem ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you served in Operation New Dawn, call your local VA medical center, and ask to speak to the OND coordinator.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If my case is Veterans with mental health problems, and elderly or disabled Veterans. what can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We cover the cost of many of these services under the VA health care program", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Are there any health concerns I should be aware of based on my service history?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Certain healt0h concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "Does VA address the specific health needs of LGBT Veterans?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": " We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "1722740f9da53fc02ff23fca433b7165", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about the services they offer for VA with Health Needs and Conditions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for veterans with specific needs such as female veterans, veterans with mental health problems, and elderly or disabled veterans. We cover the cost of many of these services under the VA health care program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know if there are any health issues I should be aware of based on my service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes. Certain health concerns may be more likely to affect veterans who provided services at a specific time and place.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What is the easiest way to update my address after a move?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Also, do they cover the price of medical care for Health needs and conditions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We cover the cost of many of these services under the VA health care program.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I also need more information about VA dental care benefits, what benefits do I qualify for?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The dental care must be needed to:\nMake it possible for you to be in the vocational rehab program , \nMake it possible for you to reach the goals of your vocational rehab program", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I will need to learn more about Multiple Sclerosis. Is Parkinson's disease included in the list?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0f4134df5b61c51ffb7670a46fe8760a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I find out how to get health services for a specific condition or need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Mental health and trauma - related needs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "if I need help to access the services\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you want to know more about your VA health care benefits , your health care team , and where you ll go for care , we can help . Learn more about your VA health care coverages", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "As a family member caring for a disabled veteran, am I eligible for any benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "987ea1800f994d3b2609d830aaed343e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Hope you're in good health. I need some information about my benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know more about your VA health care benefits, your health care team, and where you ll go for care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, that's not what I need to know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I talk to someone about how to access certain services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, simply call our toll-free hotline at 877-222-8387, Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "After you've submitted an application for health-care coverage. What happens if it is approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "On accessing and managing VA benefits and healthcare, do you have a podcast as a source available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Thank you for providing the phone number. I don't know how to handle my benefits online, you see. Or are you able to easily describe it to me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I can.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you signed up for the VA health care program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I'm not signed up.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 14, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "I'm considering an application. Are health concerns a general problem for veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Indeed, certain health concerns may be more likely to affect Veterans who served in a specific time and place. You can find out which health concerns you should be aware of depending on when and where you served.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d1379cbf0eaaf802a5724afebd28a8ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know more about your VA health care benefits , your health care team , and where you ll go for care ,", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " we can help ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, that's it. Now, let's talk about VA health care. What happens if I don't have the bare minimum?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You won't have to pay the fee on your taxes if enrolled in VA health care.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I still have to pay the penalty if I didn't have health insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "starting in 2019 or any year after you do not have to pay a penalty if you have no health insurance.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have health insurance for 2019?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I do not have health insurance for 2019.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What programs to I need to be in to qualify for ACA minimum?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would have to been enrolled in one or more of the programs such as VA health care.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "41e0b239f836a571c2cde8b400c722c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What services are available for health needs and conditions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any health concerns based on your service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Another concern with VA coverage and health-care eligibility. Is it possible to get compensation for family members?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, your spouse, dependent, or survivor can get them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question about health concerns I should be aware of based on my military experience?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Yes. Certain health concerns may be more likely to affect Veterans who served in a specific time and place .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do you know where you can search the documents that have been sent? What if a document I sent to VA as evidence, isn't there?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Certain documents don't appear online", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "There's one more thing to consider in terms of health requirements and conditions. What if I need assistance in comprehending my benefits or obtaining services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you need to know more about your VA health care benefits , your health care team , and where you ll go for care", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 14, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Can you help access the services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "df970a127e19325a01f24c5d61ce3c20", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm a vet and wanted to know what you have for someone like me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "but do you have anything for someone that served during a certain war or area like them boys that had problems with agent orange?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I am really committed to this. After applying, what should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Find out when to expect a decision on your application, and what to do next.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what law protects my health care coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where can i get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other things should I know?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7abe4ca5e4440f77fb2a4cd9ecfb6c0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "are you a real person or a robot? anyways, I need health care for depression", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out how to get health services for mental health and trauma-related needs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "VA offers many services and programs for Veterans with specific needs. We cover the cost of many of these services under the VA health care program. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question about the medical benefits package, what if my condition or emergency care is not within the services that the VA can give me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must meet several requirements. Learn more about non-VA emergency medical care", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and where do i get that information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "go to the non-VA emergency medical care section", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I contact the patient advocate at the VA Medical Center?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Go to the website of the VA health care system of which the medical center is a part. In page navigation, click on Patients and Visitors.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What requirements do I need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you enrolled in VA Health Care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "does not qualify as it does not meet all the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "where to get more information about priority groups?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you can browse our website", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "725246afc613ebdcd41aecf87568defc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to learn in what way your services can cover my health needs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you concerned about your health because of your service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am. I have some issues with my health since I have served my country.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should know that certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I understand there is no problem, I will find a way to do some tests to see how I am currently. ¿Where can i get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We have lots of resources on everything from setting goals to making the hard decisions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to know on what benefits do I get when I sign up for the VA health care program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can manage your VA health and benefits online through VA.gov: Refill your prescriptions. Send a message to your VA health care provider. Check the status of a disability or pension claim.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Regarding VA health care enhanced eligibility status, I like to know if I always qualify for it.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Learn more about applying for VA health care If you qualify for VA health care enhanced eligibility status , you won't need to provide your income information.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have another question for you regarding benefits or service access. What if I have concerns about these matters? So, would you help me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we can help.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Great, so how exactly can I figure out if your services could help me with a specific need?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We can help you with mental health and trauma-related needs, for example.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Can you help me with military sexual trauma too?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, we can help you with a military sexual trauma as well.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "435755008b1f6e3c57dcfd94c69954d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "\nI would like information related to the costs of medical care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "What information do you specifically want to obtain?\n\nWe are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "\nWhat are the costs of VA health care costs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You can get free VA medical care for any illness or injury.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can I get free medical care from veterans?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "\nCan you get free VA medical care for any illness or injury?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Your answer did not leave me very satisfied, I hope this one if you can answer it better. What if I get sick and have to see special doctors?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that is the case, you may be referred to other locations as necessary.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ok, that's good to know. I just moved into a new town and I wasn't sure how to find a place. They have my old address in my records though. How do I change it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Thanks. Next question. I have to travel to Europe in six months. Does that affect my coverage at all?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To make sure you are covered, you will need to sign up for our Foreign Medical Program.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "OK. Is there a place to contact if I need more information on this stuff later?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can call your VA medical center's enrollment coordinator, who should be able to answer your questions. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d7d36b3f4ce3dab9d9e4b5edf19eb35f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are employment benefits for dependent family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get Educational and Career Counseling services provided by VR&E (also called Chapter 36)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for Educational and Career Counseling if you meet both of the requirements ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd also like to learn more about the VA MISSION Act. Are there any care requirements under the VA Mission Act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "73500cc75b1c3400b5f12c257cfac6b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Education and Training Benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what you can do on this page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What other VA benefits and services are there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course one is: VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to ask you another question about the benefits and services provided by the VA. What happens if a dependent's eligibility for a transfer of entitlement is revoked?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It just means that you can't transfer benefits to that person again.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what must be true to transfer education benefits as an active duty service member?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you complete at least 6 years of service on the date your request was approved and agree to add 4 more years of service?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I did not complete 6 years of service on the date of my request.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Have you completed at lest 10 years of service on the date the request was approved, can't commit to add 4 more years of service because of a policy or statute, but agree to serve for maximum of time allowed?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I have completed at least 10 years of service on teh date the request was approved but can't commit to add 4 more years because of maximum time allowed.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Then you can transfer your education benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "bdffbd6b00f5b1c30836b6d0c974f13e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Get GI Bill and other education benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "After submitting the application, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "it's not my case", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "what other benefit should i know", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "How to applyLearn how to prepare and apply for the GI Bill or other VA education and training benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "you want to know the GI Bill eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "it's not my case", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what are the benefits of VA education", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "VA education benefits help Veterans , service members , and their qualified family members with needs like paying college tuition , finding the right school or training", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I mean, there would be some kind of alternate method in any case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Sure, no problem. Indeed, you have a choice. You can access benefits through Montgomery GI Bill Active Duty. That would be available if you served for at least 2 years on active duty and you meet all the proper requirements.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Yes, of course, of course, I have been in active service for more than 2 months now. regarding VA Veterans Pension benefits. What other requirements must I meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF then.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a6415bdbf58d9a2e713ee64d06fb5670", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need more information and resources about VA Education Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Learn about VA's educational benefit programs and compare GI Bill benefits by school.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Want to know what other VA benefits and services exist?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What do I do with my benefit? If my school closed?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Request to restore your GI Bill benefits If your school closed or its program ended due to a change in VA regulations or a new law, request that your GI Bill benefits be reinstated.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What benefits are available to my eligible dependents if the DoD allows the Transfer of Entitlement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your spouse or dependent children will then be able to apply for benefits for 36 months and may get money for tuition and housing.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What must be true for me to transfer my education benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Have you completed at least 6 years of service on date request was approved and you agreed to 4 more years of service?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I did not agree to four years more service.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "have you completed at least 10 years service per date of request approved; but can't commit to add 4 more years of service because of a policy or statute; but agree to serve for maximum amount of time allowed?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, to the 10 years completed but I am unable to add 4 more years of service because of a policy or statute; but agree to serve for maximum time allowed.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Then you can transfer your education benefits since you served 10 years and are on active duty.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "So my spouse can use the transferred benefits while I am on active duty?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, your spouse is eligible to use your transferred benefits while you are on active duty.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ff73f335763413af34287163f0da3e3b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Education and Training Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know what you can find on this page?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I need to know if I want to get GI Bill and other educational benefits?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know what to do after applying?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What should I know about VA's other benefits and services?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have another question about the benefits you will get, could I be more detailed? Will my personal information be protected if I use this tool?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "not well Will my personal information be protected if I use this tool? could that be a solution?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "0f920333d379197e1eb23a9ec230419c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i've been reading about the benefits that Veterans can get, but i was wondering about education benefits. Could you tell me about it, if possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You have many options to pay for school or training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you applied already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i had.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What kind of benefits can i get with that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are some like paying college tuition, finding the right school or training program and getting career counseling. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And which topics you can guide me, please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do you know about this - TOE. Will a child still be eligible for benefits if they marry?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if your dependents can qualify even if a child gets married.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I know the status of your transfer request?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To find out the status of your application you should contact the following professional counselor or appropriate personnel center: Active Army - Duty Email Officer and Active Army - Enlisted Email", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I transfer the benefit while I am still on active duty?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you can request to transfer, change or revoke a Transfer of intellectual property rights through milConnect.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "820cbb03b88b027352c70f5b91cd6a70", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Please, do you have any educational benefits for veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, we have. We offer you the VA educational benefits which help veterans and their qualified family members with needs like paying college tuition, finding the right school or training program and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like me to explain more about what do you have in this section?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Aside the VA education benefits. We can help you on getting GI Bill and other education benefits, plus managing your veterans education benefits and getting more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That's quite informative, thank you. Are there any other benefits I should be aware of?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can explore options for Veterans home loans, apply for your Certificate of Eligibility COE, and get help if you're having trouble making your mortgage payments.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I also hope to find out... Are there any other benefits I should be aware of? We have those. Which forms do I have to fill out and send to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What can you tell me about the GI Bill? What are its benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "As said before, it can help you to pay for school or training.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to know what to do after you apply for these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, there's no necessity right now.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Do you want to know how to prepare for the application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yeah, that would be good.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "But first, could you remind me what else i get besides paying school?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Well, that benefits can help you find a proper school and getting career counseling.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d89ccd22a252e701356d22c1fdcaabe5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for more information about VA education.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, I can help you learn about VA education benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you interested in learning about any other VA benefits or services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I guess I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "I can help you learn about transferring out of active duty.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What can i do with that managing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have to view the VA chart to know that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I transfer my unused post 9/11 GI bill benefits to my spouse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another question about Records? Would my benefits letter, which I require, be filed under benefits or records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Thanks for the help. I'm already downloading the letter. Is there an online system to verify if I am registered?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we have a system called WAVE.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Ok, I was wondering if there is any help if I have trouble paying my mortgage?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can apply for a Certificate of Eligibility COE.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Can I apply to have my GI Bill benefits restored?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, I can help you with that as well.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "What about vocational rehabilitation?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "Oh yes, I can help with that too.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "fd0824a4bc95c8f534cc519ebaa0d42e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are VA education and training benefits for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help Veterans, service members, and their qualified family members with things such as college tuition, finding a good school, and getting career counseling. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to go on this page to learn about Veteran Education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to look at the page.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will then be able to learn about GI Bill and other education benefits, manage your Veterans education benefits and find more resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I've heard of something called the Post-9/11 GI Bill, Can I get VA educational benefits through the Post-9/11 GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another question for you regarding VA education and training benefits, can I learn about getting GI Bill and other education benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will learn how the GI Bill works and explore your options to pay for school or training.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "One more query relating Post 9/11 GI Bill, what about benefits for my wife? Could you also assist me with this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Gladly. We can also help you find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Okay, that's fine. Now, let's talk about the VA's benefits and facilities. Is it possible to register with the VA to do business and receive funding for my Veteran-owned business?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can register to do business with VA and get support for your Veteran owned small business.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How can I manage my Veteran's education benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can view your VA payment history for VA education and other benefits you may have including disability compensation and pension.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What other VA benefits and services are available?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "VA transition assistance is available to you and your family as you move out of active-duty, National Guard, or Reserve service.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "Is it possible to learn about choosing GI Bill approved schools?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You can see approved GI Bill schools via our link.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "2e020772abb2fb3cf2cc53a82de87501", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know more about VA education benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what regarding those benefits we offer on this page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, that'd be wonderful.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "On this page you can get the GI Bill and other education benefits, manage your Veterans education benefits and find more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "No, no, it's okay. Um, hey i heard about something called the Post 9/11 GI Bill, that could be a solution?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Got it. Another question that i heard about something called the Post 9/11 GI Bill, that could be a solution? . Ah, so you offer career counseling as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Correct. We offer career counseling for Veterans, service members and their qualified family members.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "May I ask something regarding Post 9/11 GI Bill form. We have those. Which forms do I have to fill out and send to you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "You have previously talked about GI Bill, I would like to have information about this program, what benefits it offers and how can I qualify?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can learn more about the GI Bill and explore your options to pay for school or training on our page.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Ok. Do you have some reviews or recommendations from people who used this GI Bill before?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, we have My Story. It tell you how Veterans and service members use the GI Bill. Hear inspiring stories from Veterans and service members who've advanced their education and training with the Post-9/11 GI Bill.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Alright. And what if I don't qualify for this GI Bill? Can I still apply for education benefits?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Correct. If you 're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you might still be eligible for other VA education benefits.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "a2f093a87ad8371d3aea4e463bd3ebee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I learn more about VA education and training benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You're in the right place. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what you can do on our page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, by all means.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can get the GI Bill and other education benefits, manage your Veterans education benefits or find more information and resources. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Where can I find the list of regional claims processing offices? All we need to do is to fill out the form and email it, correct?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, fill out the form and mail it to the VA regional claims processing office that s in the same region as your school. You can find a list of regional claims processing offices on our page.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question about the VA service. Are there other benefits I should know about? CERTIFICATION, LOANS OR OTHER?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can explore options for Veterans home loans, apply for your Certificate of Eligibility COE, and get help if you're having trouble making your mortgage payments.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Btw, regarding to the transfer of my benefits. What is the procedure for applying for these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "As I said before, you can apply online or by mail.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "About the GI Bill you mentioned, my brother had these services but his school closed, can he request the restoration of these benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can apply to restore your GI Bill benefits, if your school closed or your program ended because of a change in VA regulations or a new law. Simply apply to have your GI Bill benefits restored.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And are there any other options or programs beside GI Bill?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Of course. If you're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you may be eligible for other VA education benefits.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Can you give me more information about these services?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can visit our page to learn about VA education benefits programs and compare GI Bill benefits by school.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 17, "utterance": "Fair enough. Are there any other services I should know about?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "By visiting our page you can learn about VA benefits available to you and your family as you transition out of active duty, National Guard, or reserve service.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "1253d16e73cf6d3024537c671c67aebc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the VA Welcome Kit", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, the VA Welcome Kit can help inform you of the benefits and services that are available to you. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I download the guides I want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you a Veteran?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are you a family member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no, I'm a friend that is helping a friend", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "and you would like to learn more about benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, about disability", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Perfect. Now, in terms of monthly taxes, does disability compensation pay on a monthly basis?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use VA.gov to file a claim for disability compensation for conditions related to military service, and manage benefits", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I want to print out my VA Welcome Kit, is there a way to download it?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, I'll give you the link to the guide in either color or black and white PDF. You can print out the copies for your friend and share them with others that may find them relevant", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "ac81c7d0ded7b393eedeae8905c0627e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to know more about VA benefits for service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you serving on active duty in the United States uniformed services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am a member of the National Guard.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you may be eligible for VA benefits both during service and after separation or retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Thank you. I'd also like to know if there are any care requirements under the VA Mission Act.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e625facdb13ef5a8b3c06b4178af291", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Access and manage your VA benefits and health care\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know about health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "and you want to know the requirements for Disability", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "what general VA benefits and health care information", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Educationr\nCheck your Post-9/11 GI Bill benefitss\nView your payment historys\nChange your current education benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the necessary steps I would need to take to transfer my current education benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you ll request to transfer , change , or revoke a Transfer of Entitlement TOE through milConnect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "\nHow spouses can use transferred benefits", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "May use the benefit right away, May use the benefit while you re on active duty or after you ve separated from service", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what else is mandatory", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The person getting benefits has enrolled in the Defense Enrollment Eligibility Reporting System DEERS", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "8575769c03f861027dfd7eacee647188", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about how to access and manage my VA benefits and healthcare\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know about health care?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Fill and track your recipes\n Send a secure message to your healthcare team.\n Schedule and view your appointments", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Could you tell me more about the Vocational Rehabilitation and Employment VR&E?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get help returning to my former job through VR&E?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "show me the requirements", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "\nare all required?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "yes, Have an employment barrier or handicap", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no i didn't sign up for that vocational rehab plan", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "97151f5a71c77eb81c90866a9af72755", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello! I would like advice on medical care\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "\nDo you want to schedule an appointment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "\nCould you give me information about a file for a VA disability increase?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "\nDo you want to file a claim for compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, I have already submitted it and would like to verify its status.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok so, now regarding returning to my previous job through VR&E, what requirements do I have to have to be able to do this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an employment barrier or handicap?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't have a handicap.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm afraid you don't meet the requirements then.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Well, that's a bummer. But what if I did have a disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs. Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I see. What if I get diagnosed with a disability and I do meet that requirement?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then we'll invite you to an orientation session at your nearest VA regional benefit office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "dafae6eae6b3dc22dc2f24dfbb7964b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I access and manage my VA benefits and health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what is covered with health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes that would help", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Refill and track your prescriptions\nSend a secure message to your health care teams\nSchedule and view your appointments\nView your lab and test results", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "This is fantastic. Another thing is that I have hearing loss. If you have a contact number for hard-of-hearing people?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We do. Please call TTY: 1-800-877-8339 if you have hearing loss.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I've noted that down. Well, since my last combat mission I suffer from some mental health problems and it's been really tough for me recently. Can I get some help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I sign up for these VA mental health services? My wife says I should, because I often shout in my sleep.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Simply call or walk in to any VA medical center anytime, day or night. Find your nearest VA health facility or call or walk in to any Vet Center during clinic hours.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. While we're at it, can you tell me about VA benefits I can use during and after service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can use GI Bill and other education benefits. Use our page to find out if you qualify for VA education benefits to help pay for school or training.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Alright. I mentioned before that I have trouble sleeping. Can VA health care help me with that as well?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "66a393feeeb5b1a2b55414b8052e70f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I manage my VA benefits and health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about how to access and manage your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know what I would be able to access.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can refill and track your prescriptions, send a secure message to your healthcare team, and view appointments and schedule them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Could you please tell me how to apply to obtain VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "contact the VA regional processing office that handles your claim ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I take part in the Veterans work-study program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no i'm not enrolled", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "\nto qualify you must meet all the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "When and how much can I work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can work up to 375 hours for that enrollment period .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "03cab7d6b2798b6d3f467e19451ccc3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to use the VA.gov site for my benefits and need help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with Health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need help with disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not that either", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like help with Education topics?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use the site to Check your Post-9/11 GI Bill benefits, View your payment history, Change your current education benefits, and do other things.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Children comes to mind when I hear this. What if you want to modify benefits that have been transferred?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, please turn in another transfer request for the dependent through milConnect.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And where do I turn in my requests while I'm still on active duty?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You'll request to transfer, change, or revoke a Transfer of Entitlement, TOE, through milConnect, as long as you are on active duty. You can't apply for a TOE through us.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f313a5dc5aa5245025877a081c9535df", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with your site", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for help on a particular area like health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "On the site you can fill and track your prescriptions, Send a secure message to your health care team, Schedule and view your appointments , and other tasks.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know if I can get assistance from VR&E in returning to my previous job in the military?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Yes, you could be eligible for help since you are a Veteran with a disability because you served in the military.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What particular requirements do I need to use VR&E?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a handicap or employment barrier?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do no have an employment barrier or handicap.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, you are not eligible at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can VR&E help with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "VR&E can help your employer accommodate your needs, your VRC can provide a full line of rehabilitation services and refer Department of Labor to begin the process.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3c87373bebab00cb05e89d842bf92fc6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to manage my VA health benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is this in regards to your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes thanks I do need help with my health care.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I would be happy to help you. I can assist you with refilling your prescriptions, I can help you contact your health team, and make appointments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to know about other financial assistance that I can get aside from VA health benefits. Where can I get information regarding this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "All you need to do is contact your school's financial office to find that out.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I able to take part in the Veterans work-study program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You will have to meet certain requirements to take part in the Veterans work-study program.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What must be true for me to get Veteran's work study?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you enrolled at least three quarters time in a college degree, vocational, or professional program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No I am not enrolled for at least three quarters time in a college degree, vocational or professional program.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then you are not eligible for the Veteran's work-study program.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d7165e4727e1ae53e7fc8a0b945c289a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know more about how I can manage my VA benefits and health care, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Would you like to know more about managing your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I just said.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Gladly. You can refill and track your prescriptions, send a secure message to your health care team, schedule and view your appointments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you also know about this - how to manage your health care. marvelous. I had a bad sexual experience. Do you provide help related to this type of trauma?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we do. You can get help through VA. You don't need to have a service-connected disability rating, and you may be able to get MST-related care even if you don't qualify for other VA services. You also don't need to have reported the MST or have other proof that it happened.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's a start. Where can I find women's health services near my location?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look for women's health services specific to your nearest VA medical center. Simply go to the website of the VA health care system that the medical center is part of.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where can I find more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Our women's health website gives you the latest information about how we help women Veterans stay well and our Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'll check it out, thanks. How can I connect with my local program manager for female veterans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact your local medical center and ask for the Women Veterans Program Manager find a VA medical center near you, or call our Women Veterans Call Center at 855-829-6636, Monday through Friday.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5c1710068f30b9e6b5ff89defa19b237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to access and manage my VA benefits and health care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to look at Health care first?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes please", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you needing disability information too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can check you claim or appeal status, view payment history, and upload evidence to support your claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another question on VR&E Reemployment track? Can I get assistance from VR&E to return to my previous job?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability ,and you meet all of the requirements", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "All of these must be true", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "yes tell me", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "\nshow me the information please", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have an employment barrier or handicap", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Would like to return to your former job", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "sorry but you don't meet all the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "31b2de3f533b7210a33db4ab15564650", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to get a little info on life insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children. We can help you look at your options,manage your policy and file claims.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help getting life insurance, mananging your policy and benefits, or are you just looking to get more informed on the subject?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "all of it", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, we will help you get life insurance, manange your policy and benefits, and give you more resources on the topic", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "For VA Life Insurance, is it possible to get assistance with VA health benefits as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can help you find out how to apply for and manage your VA health care benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "but can you start with the resources about what insurance I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Would you like to know more about how much life insurance you need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes I would so I don't overpay", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use the life insurance needs calculator and VGLI comparison questionnaire to help you decide how much life insurance you need", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have another question about Accessing and Managing Your VA Benefits and Care. What can I check about the benefits", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will be ablel to check your Post-9/11 GI Bill benefits; view payment history; or change your current education benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fa55b79c8eb8bc3be96c81adbeeba269", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about VA benefits for service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ARe you a traditional or technical member of the National Guard and Reserve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I convert SGLI coverage to a Veterans Group Life or commercial policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are options. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way on where can I keep track regarding the status of my VA disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Check your VA claim or appeal statusTrack the status of your disability claim or appeal ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Okay, that's fine. Now, let's talk about VA health-care eligibility. What if I'm hard of hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Call TTY 1-800-877-8339", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Another query about the VA claim. What are the conditions for VA assistance and attendance benefits, as well as Housebound allocation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "in that case we can find out if it qualifies", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "89770b80fceb64931e94f1a3b7335ae6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I can get information on exposure to hazardous chemicals and materials.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below . These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you a volunteer involved in chemical and biological testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Were you involved in medical research for the U.S. biological and chemical programs between 1942 and 1975 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes 1973", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I get help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Visit the U.S. Army web page ,or\n Call 800 - 984 - 8523", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about agent orange exposure?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Also, will I get VA disability benefits if I have a disease that could be caused by Agent Orange exposure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange , an herbicide used to clear plants and trees during the war ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Also, for disability benefits. Do you rate the contaminated drinking water at Camp Lejeune?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you served at Camp Lejeune or MCAS New River between August 1953 and December 1987 , you may be at risk for certain illnesses believed to be caused by contaminants found in the drinking water during that time .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What about asbestos exposure?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "66073df63ed2414d95670637cb7c97f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with pension benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like more info on what we can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, just help me with pension benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can you help me with pension benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can help you get pension benefits, manage your pension benefits, and look at more information and resources on the matter", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you assist me in finding out what are the benefits that my family members will be eligible to?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and what records should i make?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and is there health care?\n", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6b80669ed7714bd53879a1d3a6097aaf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, how is it going?. I'm a veteran with a disability and heard about some program that helps those with my condition. Could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. So, to confirm, are you a service member with a service-connected disability that impacts your ability to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not a service member. A veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "In my case, can i receive help from you in order to start some enterprise?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, in fact you can. If you're a veteran with a service-connected disability, you can receive help from us to start your own business.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Your Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process. Well, this track can really help the employer.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It will be able to help his employer accommodate his needs. His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I would rather do a work that corresponds to my actual collection of skills. Could you assist me in this matter?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Surely, we can. You would have to go for a little process and find out if you can get employment counseling and job-search support.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Well, that's good to know that i have options available. Sorry about being repetitive, but you told me earlier that self employment was possible and that's not only for veterans, did you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Totally correct. Not only veterans can apply for this, but service-members can too.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Well, that's good to know that i have options available. Sorry about being repetitive, but you told me earlier that self employment was possible and that's not only for veterans, did you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Totally correct. Not only veterans can apply for this, but service-members can too.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "O.k, O.k, is that i was sure to have read about it somewhere. Look.if i want to get more skills on something, you can help me out?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Positive on that. Through our Long term services, we can help you develop new skills.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a98406ae68cc35b4ebff2c4921112eb2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help getting insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what VA insurance can I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Different programs cover Veterans, service members , and family members. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic (severe) injury.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good to know! Would you like a short-term coverage service? . Can I apply for life insurance for veterans with service disabilities?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You can't apply for S - DVI ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may not be eligible for VA benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a waiver so I don t have to pay the premiums?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " [69] Yes ,s [70] in some cases .s [71] Under certain conditions ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much will I pay for these benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your premium rate the amount you ll pay each month for your coverage depends on all of the factors listed below ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "be3d0426d273b85f076149d3d89530a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible for getting more than one VA education benefit at the same time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is possible to qualify for more than one at once.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You should know, however, that if you qualify for more than one, you cannot use both at the same time. They must be used separately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I did find out that I qualify for two different ones. How do I decide what to do now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We can help you make the right decision for you to help maximize the benefits in your situation.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Ok thank you, and about accessing and managing the VA benefits and health care, what benefits can someone who is a service member find?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Could you give me some info about my qualifications for more than one VA education benefit? Is there any need for me to make a phone call? Deafness is a condition that I suffer from. Is there a phone number for people who are deaf or hard of hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we have a regular phone number as well as a TTY phone number.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Even, what are the benefits of VA education, and are there any exceptions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Thank you for telling me that exception to the rule just happens to me. Great, that's just what I need. Do you have the number?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the number for TTY is 711-xxx-xxxx.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Ok, I was told that I qualify for Montgomery Bill under Category III. What does that category mean anyway?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "That category is for veterans who were on active duty on September 30, 1990. Does that apply to you?", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Yes, that makes sense. How do I enroll once I decide which program is right for me?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The first step should be to use the GI Bill Comparison tool to make sure you are approved for the benefits. ", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "OK, well I have already been approved. What do I do now?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "Now, you can call the TTY number to get more guidance in picking which benefits to use.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "d63900323d4459ccb732a45ddf6fa7e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get a Fry Scholarship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to choose a school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " The GI Bill Comparison Tool can help you pick a school . Use the GI Bill Comparison Tools\nYou should contact your school s certifying official to make sure your program is approved for VA benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what are the benefits as a child of a service member", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You can be married or unmarried ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If my parents died in the line of duty before August 1, 2011", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program . But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If my parents died in the line of duty before August 1, 2011", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can use both the Fry Scholarship and DEA . You can get up to 81 months of full - time training, but you can use only one program at a time ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " As the spouse of a service member", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a0516c6cca0dc245a7600ac378e855b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions regarding my job and the time in which I recover.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help. We can find out if you're eligible and tell you how you can apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That sounds great! Do you have any resources I can refer to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you should look into VetSuccess on Campus to find out if our counselors can help you transition from military to college life.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'll do that. And what about these VR&E programs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The VR&E programs for service members and Veterans can provide you with support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Good, in that case I'd like to apply for the VR&E programs. Can you help me with that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about benefits for my wife? Can you help me with that as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "In addition to the employment benefits. How do I submit my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can apply online right now ", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Gladly. We can also help you find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b8b5f8f9e828a347baae10dbeaf3e2a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I access my VA life insurance online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have VA life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you know the easiest way to access your policy is online through our portal?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What should I do with appointments?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a0ae9f1954df99191b19b3d987c0bfc7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will it take for me to get my first disability payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your decision notice show at least a 10% disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it show a disability rating above 10%", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That means you should get your first payment within 15 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I need to make changes to my information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should definitely contact the VA with any changes such as marital status, have a baby, adopt a child, or experience any other life changes that could affect your payment or rating.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I have a disability rating of 30% or more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to add eligible dependents to your VA disability to get a higher payment or benefit rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I don't get a payment within 15 days?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should call the veterans Help Line at 800-827-1000 TTY :800-829-4833 monday through friday, 8 a.m to 9 p.m., ET.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I change my address through my VA.gov profile?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can sign in to VA.gov and change your address and other contact information.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I am a survivor of a Veteran or service member can i see past history of VA payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you will see your past VA payments for survivors pension benefits and survivors and dependents educational assistance benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "95fe740e45db7646026f6cb0aeeeb951", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to make a doctor appointment but I don't know where to go.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have over 1,200 locations. Are you asking which one you will be able to go to?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Yeah. There are a few within driving distance but I was wondering if I have to go to a certain one or what. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will get choose one VA location to receive regular care at.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I get sick and have to see special doctors?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that is the case, you may be referred to other locations as necessary.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ok, that's good to know. I just moved into a new town and I wasn't sure how to find a place. They have my old address in my records though. How do I change it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Thanks. Next question. I have to travel to Europe in six months. Does that affect my coverage at all?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To make sure you are covered, you will need to sign up for our Foreign Medical Program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "OK. Is there a place to contact if I need more information on this stuff later?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can call your VA medical center's enrollment coordinator, who should be able to answer your questions. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7ec3863e050641c4832e467ffe8f7b11", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know More information and resources of VA Health Care", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Among the things you may know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know Other VA benefits and services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and can i pay online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Pay your VA copayment bill Pay your VA copayment securely online, by phone or by mail, or in person and find out what to do if you're having trouble making payments.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "After I request what should I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Find out when to expect a decision on your application, and what to do next.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what law protects my health care coverage?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Where can i get more information?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What other things should I know?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "9fd9ac67b01535b3e3ee084c54afe47b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here because I need to know a few things about compensation for veterans with PTSD.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have symptoms of PTSD and did you suffer a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't. I'm just here out of interest.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you have more information about PTSD support?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, see our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment or go to our National Center for PTSD website for information about PTSD treatment and support.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I must admit that substance use ruined my life a bit, I may not be able to pay the mortgage of the house, what if there is the possibility of losing my home? What should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Another concern I have about Post-traumatic stress disorder support. In the event of an emergency, who should I contact?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can call 911 or go to the nearest emergency room.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's helpful to hear. Another point about the VA health-care system. Is it possible for me to do all of my business with the VA online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are in a VA health care program you can manage your VA health benefits online through VA.gov", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How should I approach someone right now? Is there a hotline for such situations?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Great. What if the veteran in question just came home from a combat mission?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Whether you just returned from a deployment or have been home for 40 years, it's never too late to get help for post-traumatic stress disorder. Getting counseling or treatment can help you manage your symptoms and keep them from getting worse.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "I see. Do you offer other forms of treatment as well?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes, PTSD specialists provide regular outpatient care to Veterans with PTSD in each VA medical center across the U.S.. Special residential live-in or inpatient care programs found in each region of the U.S. help Veterans with severe PTSD symptoms who have trouble doing normal daily activities like going to work.", "topic_id": 7, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 18, "utterance": "I heard there are also providers offering additional care. Is that right?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 19, "utterance": "Correct. Providers offer added PTSD care in some of our large community-based outpatient clinics.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "5ebb05e01def68120b351b8a5ee3ded0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I hope you're doing well. I came here to learn more about women's health services for female veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a female veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you're part of the fastest-growing group within our Veteran population. And we're dedicated to meeting your health care needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Wonderful. I had a bad sexual experience. Do you provide help related to such traumas?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we do. You can get help through VA. You don't need to have a service-connected disability rating, and you may be able to get MST-related care even if you don't qualify for other VA services. You also don't need to have reported the MST or have other proof that it happened.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's a start. Where can I find women's health services near my location?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look for women's health services specific to your nearest VA medical center. Simply go to the website of the VA health care system that the medical center is part of.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where can I find more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Our women's health website gives you the latest information about how we help women Veterans stay well and our Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'll check it out, thanks. How can I connect with my local program manager for female veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact your local medical center and ask for the Women Veterans Program Manager find a VA medical center near you, or call our Women Veterans Call Center at 855-829-6636, Monday through Friday.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1dbaffe93cf23491a7b6d3c04aeebaf6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, talk me about my VA care team.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your team's goal is to plan all the care you need to help you stay healthy throughout your life.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to change to a different primary care doctor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that is not among my plans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I am re-enrolled in VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, find out how you can receive care from a provider in your local community through community care.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can you talk me about my VA primary care provider and PACT team?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course. at VA, we take a team approach to health care with you as the principal figure. Research shows that this type of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What can you do to take care of me??", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We can help you get care in the way that works best for you. This may include personal visits with your primary care provider, group clinics, and 24/7 phone support. You can also get educational information online and secure messages with your healthcare team through \"My HealtheVet\" portal.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Anything else you can tell me about my Va care team?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your VA care team can provide or organize preventive care, such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f92ca2c6a334cdc200e8ff8659582f49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need info on whether or not I can use my GI Bill benefits for more classes after graduating", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to earn a degree and then start classes on another degree?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "exactly that", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can use any left over GI Bill benefits to pay for classes on another degree.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "thank you for the leftover gi bill used to pay for those classes. I would like to know what about the title For private schools abroad?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For private schools abroad, the degree must be of equal value to those awarded by public colleges and universities in the same country, and the school must have the same entry requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I am pending to cancel the debt so would you be so kind to tell me. How do you send me the money so that I can pay the tuition?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We issue payments after each months classes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'm curious if I can get these tutoring benefits even if I'm using the Post-9/11 GI Bill. What will be the procedure in this case?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your instructor must also sign section 18 of this form. Download form VA 22 - 1990 t PDF The form must be signed and dated on or after the date of the last certified tutoring session, point 12b on the form.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'm a beneficiary of the post-9/11 GI Bill. I'm curious as to how VA pays for my books and tuition fees?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "For the For the Post-9/11 GI Bill we pay tuition and fees directly to the school. Money for books is sent to you at the beginning of the term", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "can I take classes at 2 schools at the same time if I still have benefits leftover?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can take classes at more than one school under the GI Bill if the classes at both schools count toward your degree. Also, the school granting your degree has to consider the classes at the second school to be required in order to get your degree", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "how much will I be getting so I can budget?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Your payment amounts will be based on the number of classes you go to and the hours spent in those classes", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "can a dependent also use my benefits to go to community college or another school?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "Yes, and we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can help you learn more about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school. ", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "dbac675233f968f92858c19fb6221753", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with getting a disability rating", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you get a decision notice from us that confirms your disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can you get benefits for dependents if you have a rating over 30%?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get financial support and benefits for your qualified dependents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Also, excellent that you explain to me that I can have support and benefits. What can I check on educational benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be ablel to check your Post-9/11 GI Bill benefits; view payment history; or change your current education benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have another concern about Post-9/11 GI Bill benefits, when will the checks begin to arrive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your decision notice shows at least a 10% disability rating, you will get your first payment within 15 days of the notice.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Now, regarding benefits. How do I get benefits if I apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must present supporting evidence such as a doctor's report or medical test results that show that your disability", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "By the way, after you get a disability rating, what do you expect? Is it possible that the ranking would assist me in obtaining healthcare as well?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, disability compensation may include other benefits like health care ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "what benefits would we be able to get if we had a rating of 100?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You would be able to get dental care and access to commissaries and exchanges", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "38b58ec3ea97beba356aa570797485a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to learn more about my disability rating after I had a surgery.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you recovering from surgery or a disability related to your military service that's left you unable to move?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you may be able to get a temporary 100 % disability rating and disability compensation or benefits if you have this kind of immobilizing disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So, according to the state I'm currently in after my surgery, could I get disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does this mean I could get disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it enough that I had surgery?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In this case, the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if my surgery didn't go well and cause severe problems?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the surgery resulted in severe issues, like surgical wounds that haven't totally healed, and the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability, then you qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And who do you provide cover for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We cover all Veterans.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "eafb66f846d722983cbff8d12f600cf0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what suicide prevention measures there are for veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "but if there is help for them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course You are not alone, and you can get help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "OK thank you. I would also like to find out the Needs and conditions of these programs. Does the VA address the specific health needs of LGBT Veterans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "In addition, for such a critical subject as suicide, what do I say my child if there has been a family suicide attempt?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get tips for talking to children of different ages about suicide:\n Preschool children\n School-age children", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I might not be able to pay my mortgage. What if I'm on the verge of becoming homeless? So, what happens next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there anything else I should know about the VA Medical Center? What do you suggest?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Find these and other resources near you", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Where can i get more information?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Learn about suicide prevention and the support we offer. Visit our suicide prevention website\n Visit our Make the Connection website for resources and to see stories of veterans who have overcome depression and other mental health challenges.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "and where can I get advice and resources for spouses, parents and veterans?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "visit the Coaching Into Care website. Visit Coaching for care", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "2f9587c9ea2cd7290452861ed79b9ab2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I was wondering what the next steps are now that I requested a review of a decision.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can find out what happens after you request a decision review on our page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does VA schedule exams for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, we made an appointment for an examination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case be sure not to miss them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Yeah, I don't plan to. *not possible to ask a question*", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "*not possible to reply*", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much time do I have to file a higher level review?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You have 1 year from the date on your decision to file a higher-level review.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I won't need that long. So, is it possible for me to file a higher level review to begin with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can request a higher-level review of an initial claim or supplemental claim decision. This option isn't available after a higher-level review or board appeal. It's also not available if you're one of multiple people claiming the same benefit, this is rare.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I've read some details about this on your page. If I call with a senior review, what do I have to expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "During the call, you and/or your representative can talk about why you think the decision should be changed and identify errors. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Say, can I also apply by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can apply by mail.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "75c8acb09f46fa50af1251bef86cb511", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need more information about your medical benefits package", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In our package we cover preventive care services, such as:\n  Health exams, including gender-specific exams\n  Health education, including nutrition education", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What finger to do to use these services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In order to use these services, you must be enrolled in VA health care, and you must have received care from us within the past 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if the emergency care they give me is not covered by VA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must meet several requirements. Learn more about non-VA emergency medical care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and where do i get that information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "go to the non-VA emergency medical care section", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I contact the patient advocate at the VA Medical Center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Go to the website of the VA health care system of which the medical center is a part. In page navigation, click on Patients and Visitors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What requirements do I need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you enrolled in VA Health Care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "does not qualify as it does not meet all the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "where to get more information about priority groups?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you can browse our website", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c013859a41c830cc28fb0ecfab3ed9a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Apply for Rehabilitation and Employment at VA Voc", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Want to find out how to apply for VA Voc rehabilitation and employment?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes What if I am a service member who has not yet received a service related disability rating?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been through the process of the Physical Evaluation Board?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Yes You may be eligible for VR&E benefits and services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if he can't go back to work right away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can choose the Independent Living Services", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are the benefits for severely injured active duty members?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please note: s [25] Seriously injured active duty members may automatically receive VR&E benefits before VA issues a disability rating, due to Sec. 1631 of the National Defense Authorization Act PL 110-181.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do I apply if I already have a VA disability rating?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Go to eBenefits to apply", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "762106d0fd0b3c4e87b4d573a1089d8c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me, VA home loan programs for surviving spouses", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To get a VA - backed home loan as the surviving spouse of a Veteran. you ll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "which are the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get a COE?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get a COE if you re the spouse of a Veteran, and at least one of the descriptions below is true for them .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "the veteran had to be missing in action or a prisoner?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, Is missing in action or Is a Prisoner of War POW.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "if he was missing in action\n \n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "also Is a Prisoner of War POW.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes in war", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "so if you can get COE", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8d64637b8ab455244015fc7581f40181", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the Program and see VA appointments online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With our VA appointment tools, you can schedule some VA health care appointments online. You can also view details about upcoming appointments and organize your health calendar.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "interesting, and how do i talk to someone now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a crisis veteran or concerned about one who is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not. I just want to know the information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and does this service have any cost?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "This service is private, free and available 24 hours a day, 7 days a week.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any knowledge of this VA health care system ? How do I get in touch with the VA Medical Center's patient advocate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Go to the website of the VA health care system of which the medical center is a part. In page navigation, click on Patients and Visitors.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "We've been there before, and you've told me about it. Is it possible to access my medical history online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can view, organize and share your VA medical records using this tool.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What do you think about VA Appointment Tools? Is my application accepted? What conditions must be met in order to use the VA dating tool?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you or is the person interested in VA health care enrolled?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Are you scheduling your appointment with a VA health center that uses online scheduling?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "no not yet", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "You cannot use these tools as they do not meet all the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "41c2561659f975dc1b7437272f36c9d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me get information for the Premium Waiver for policyholders who are totally disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, a premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements must I meet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a mental or physical disability that prevents you from having a job?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no it doesn't stop me from working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "sorry, you may not be able to get a waiver of your life insurance premiums since you don't meet that requirement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And could you help me find out if I qualify for the SGLI Disability Extension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "of course let me find out", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Thank you. Another question. May I be able to keep my coverage for up to 2 years after the date I leave the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course yes. but you must meet two requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What requirements must I meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "be Within 2 years of your date of separation, and\n   Fully disabled or have certain conditions. if you meet these requirements you can keep your coverage for up to two years after leaving the military service", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "9586252d07198b41a058239ae38aeea1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the benefit of a fully developed claim for a VA pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The fully developed claim program is the fastest way available to get your VA pension claim processed without any risk to you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have all the required documents to file this claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have all the needed paperwork.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If we decide that we need additional documentation for you, we'll remove your claim from the FDC program and process it as a standard claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What are the requirements of disability pension benefits if you're housebound?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have a permanent disability that is 100% disabling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, my condition is not 100% disabling, I can still do some things on my own.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "In that case, if you're disability is rated 60% or higher, you may qualify for a pension. Does that pertain to your condition?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, that does not describe my disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "In that case, you would not be eligible for pension benefits because you must meet the specified requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I re-claim non-service-connected pension benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can as long as you meet the requirements laid out regarding your current situation.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "25d638be7972173ae36f43342ea90d1e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how you entered tutorial assistance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you using VA educational assistance and struggling with courses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not using VA educational assistance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But if I am using the GI Bill Post-9/1, can I enter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "your instructor must also sign section 18 of this form. Download form VA 22 - 1990 t PDF The form must be signed and dated on or after the date of the last certified tutoring session, point 12b on the form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok what are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You are enrolled in an educational program part-time or more", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Can't get this benefit I'm sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok y If my school approves of your need for a tutor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will be assigned a tutor and will confirm the hourly payment of the tutor.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d22bed00b0b75df17c30d7bd7e6c9378", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA disability compensation for PTSD", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.\nMost people have some stress reactions after trauma.\n  But if the reactions don't go away over time or interrupt your life", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if that's our case Post traumatic stress occurred after going through a traumatic event", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "But if the reactions don't go away over time or interrupt your life", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor or your experience with the stressor is related to the symptoms of PTSD, and you meet all the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Btw, forC n I g.Also, for XXXX . which are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did the stressor occur during your service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Can't you function as well as before because of its symptoms?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I'm sorry you don't meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I talk to someone now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "call TTY: s [20] 800-799-4889.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "bd5202bb081768bf4b38a3e4799b3d37", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Agent Orange exposure\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and if you served in Vietnam or in or near the Korean DMZ DMZ during the Vietnam era or in certain related jobs what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with this herbicide . We refer to this as having a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok tell me the requirements?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what can i do to get some benefit", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if the below descriptions are true for you \nThis must be true :\n You have an illness we believe is caused by Agent Orange called a presumptive disease", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b96347a9e2491441e7a20affd16c3e2b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Veterans Mortgage Life Insurance (VMLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could I be eligible for Veterans Mortgage Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and could I request and manage coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course you may find out if you qualify and how to apply for and manage your coverage", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if I already have a SAH grant?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you already have a SAH grant it is easy just ask your agent about VMLI.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok I understand. and you might know if I am eligible for Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a serious disability that we have concluded was caused or made worse by your service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "No You may be able to get VMLI if you don't meet all the requirements. we are sorry", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "So am I not eligible for Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You may only be able to get VMLI if you meet all the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ca733a69ee899cbeaa5aa41c58caa156", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Assistance and Home Assistance and Subsidy Benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course, VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help with daily activities, or are you confined to your home?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "in that case we can find out if it qualifies", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "It's good to know that I can come here for all the help I need. I will also need help with the survivor's pension, do you have something on that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can help someone find out if they are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Related to VA Aid and Attendance eligibility, what are the requirements that I must have or meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Yes You may qualify as you meet the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Regarding VA payment history, should I contact the VA if I need to make changes to my information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should definitely contact the VA with any changes such as marital status, have a baby, adopt a child, or experience any other life changes that could affect your payment or rating.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "73872f3bb4a56c437686018bbc4e8736", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " Is there anything that will make me more likely to get these benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed below ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know the requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "yes You may qualify for improved eligibility status, which means you will be placed in a higher priority group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If you signed up after September 7, 1980, or entered active duty after October 16, 1981, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "May I be able to get VA health care benefits if I served in the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "naval o aéreo activo y no recibió un alta deshonrosa. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if you received one of these discharge states?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you may not be eligible for VA benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9bed0d1e8c9d3d5906ab1d19d19b8b7f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Will VA cover the cost of the glasses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "clear We will cover the cost of your glasses if you meet at least one of the requirements that are needed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a former prisoner of war prisoner of war?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you get a Purple Heart?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you receive benefits under Title 38 of the United States Code USC?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Receive a higher pension based on being permanently confined to your home and need regular assistance and assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "as if you meet at least one of the requirements We will cover the cost of your glasses", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Another thing I'd like to ask if is there a place where I can apply for survivor benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you can apply for survivor and dependent benefits .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "I just remember to ask about the medical care assistance, where do i get that information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "go to the non-VA emergency medical care section", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "13596e1a7ad6f607153649162e4515ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need information about Life Insurance for Veterans with Disabilities in Service (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The S-DVI Disability Veterans Life Insurance provides low-cost coverage to eligible service members. Would you like to know more?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a service related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if I have it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Very well, you can find out how to apply for S - DVI online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I see what you mean. Is it okay if I ask another question about VA health care and benefits? Also, could you assist me with my records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade on the site.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Okay. I'd also like to know if my policy is up to date, my premiums, and for plan renewal. What can I do with the VA life insurance online portal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can check that your policy status is up to date, pay your premium, and find out about your plan a renewal options with the online portal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do you have any information regarding the Service-Disabled Veterans Life Insurance? If I want to apply for this, what are the requirements that I need to meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Were you qualified for a service - related disability even if only 0%?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Are you in good health, except for any service-related conditions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 16, "utterance": "Can you apply within 2 years from the date we provide your new service - disability related?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 17, "utterance": "of course", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 18, "utterance": "excellent meets the requirements to apply for S - DVI", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "28c4c58a7dd9dbab04a6532e05349e79", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, could you give me information about Life Insurance for disabled veterans in the S-DVI service", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. S - DVI Disability Veterans Life Insurance provides low cost coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What should I do if I have a disability related to my service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have such a disability, find out how to apply for S - DVI online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "O well. But what if I need help with my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have questions about the Service - Disabled Veterans Insurance or a VA life insurance policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us at the VA Life Insurance Center at 800 - 669 - 8477. s [78] We are here from 8:30 a.m. at 6:00 p.m. we will gladly assist you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who is covered in this insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "it's only for veterans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "okay. and what requirements should i meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "since you do not meet the requirements you cannot request S - DVI", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "ok I understand. but what does the term veteran mean to you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you want more information about our definition of veterans, you can call us at the number indicated above", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7fa2d3c51405f6bce46adb9925f4a83a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about Service-Disabled Veterans Life Insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what if I have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know if is it possible for me to receive benefits if I have a service-connected disability caused by participating in the chemical and biological program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you volunteer for research during 1942 through 1972?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I was a volunteer between 1942 and 1972.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an injury or disease from the participation in the testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do not have an injury or disease caused from the testing programs.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "It looks like you are not eligible for medical care through the U.S. Army because you do not meet the requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So what happens, now that I was part of the research?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You can only get medical care through the U.S. Army if you were a volunteer during 1942 and 1975 and have a disease because of it.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "7fb485594202738477a3052928b003ec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does service-disable veterans life insurance provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It provides low cost coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I have a service-related disability what is the form called that I have to apply for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would be applying on an S-DVI form either online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I have a severe service-connected disability, would I be eligible for VMLI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if we conclude that your disability was caused or made worse by your service, you may qualify for VMLI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a way for me to get access on my VA health care records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2ff641798d691f06d7767a644394438c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does S-DVI provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It provides service-disabled veterans low-cost life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I was severly disabled during my military duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Based on that information you can apply for S-DVI either online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you tell me the requirements on how I can qualify for the Veterans Mortgage Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "You may only be able to get VMLI if you meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "By the way, do you know about Veterans Mortgage Life Insurance (VMLI)? And if I receive a grant from SAH, who can help me continue with the process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your Loan Guaranty Agent will help you throughout the process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask a question regarding VMLI. What happens if I have a VGLI control number on my Veterans Group Life Insurance policy?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you have a Veterans Group Life Insurance VGLI policy with a VGLI control number , access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America. Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I also wish to find out about applying for Service-Disabled Veterans Life Insurance. Are there any eligibility requirements in order to receive S-DVI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Yes, were you honorably discharged/released from active duty on or after April 25th, 1951?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I was honorably discharged in 1963.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "And during this time in the military, did you sustain a disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "No, it was after I was discharged.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 16, "utterance": "You would not be eligible, only disabilities sustained during active duty qualify.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ab22ade69be8d7fd0f279d7a0cd4b410", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is Service-Disabled Veterans Life Insurance ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Were you rated for a service - connected disability even if only 0%?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "You can't apply for S - DVI ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "gracias cada vez comprendo mas lo que me quieres decir ahor otra pregunta ¿Hay otra opción para los miembros del servicio?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SGLI and you may be able to get other coverage for certain situations", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Regarding my VA life insurance policy online, can I find out and pay my premium online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can check your premium online and pay it there too.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1c2a34a256b7c1f4accb454c1c29fe1f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Service-Disabled Veterans Life Insurance (S-DVI)?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what if I have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What information do I need to know about VA insurance options and eligibility? How do I know which one is the best fit for me? I serve in the Army.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "SGLI covers service members, and you may also be eligible for other coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you ending your military tour of duty soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Okay, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there is no break in your coverage.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and I'm getting SGLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get SGLI group life insurance while you are serving", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "is there another option for servicemembers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SGLI and you may be able to get other coverage for certain situations", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "do you have anything for housing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you have a severe service-connected disability you may be able to get mortgage protection insurance for a home that has been adapted to meet your needs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e1b031992609f99de234f1298a72876b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I'd also like to talk about the FSGLI policy. Who is in charge of the policy issues?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "become solely responsible for all aspects of the policy , including premium payments ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you tell me the process on how to apply for Service-Disabled Veterans Life Insurance (S-DVI) if I have a service - connected disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "find out how to apply for S - DVI online or by mail .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "ok tell me the requirements?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": " Were rated for a service - connected disability even if only 0 %", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Is all this true?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 16, "utterance": " Solicite dentro de 2 años a partir de la fecha en que le otorguemos su nuevo servicio - discapacidad relacionada ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 17, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 18, "utterance": "Can't apply for S - DVI I'm sorry", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c300faae17a90ac78152aa932a37d8b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "if I have a service-related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Perhaps an unrelated question now. about S-DVI ... how do I know which one is for me? I'm in the army", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "SGLI covers service members, and you may also be eligible for other coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you ending your military tour of duty soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Okay, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there is no break in your coverage.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and I'm getting SGLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get SGLI group life insurance while you are serving", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "is there another option for servicemembers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SGLI and you may be able to get other coverage for certain situations", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "do you have anything for housing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you have a severe service-connected disability you may be able to get mortgage protection insurance for a home that has been adapted to meet your needs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "76fdb13a30538eba47e4cfb7f33240c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Service-Disabled Veterans Life Insurance (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If you have a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "This reminds me of VA benefits and health care. Also, could you assist me with my records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade on the site.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can one also get help with funerals for vets?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and my ID stuff would be under records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there you can apply for a printed Veteran ID card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "67601e9f5af01b3b8952a8f5e81ef18d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. How do I get my medical records online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Our online tools can help you view, organize, and share your VA medical records and personal health information. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know more about VA Blue Button?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Isn't that this online tool you talked about?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Oh, and can you please tell me what requirements I need to meet to use all features of it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Of course. Have you enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I haven't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "I'm afraid you can't use all the features of this tool then.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Got it. I have another question I'd like to ask you. Can you tell me on where can I see information on what benefits I may be eligible to?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c395b47c509e8c818df25e4ac5deb8b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Agent Orange Exhibition in Vietnam or Korea", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "When I file my claim what should I file?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must submit a medical record showing: You have a current disability, and if there is a connection between Agent Orange's exposure and your current disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements do I need to meet?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a disease that we believe is caused by Agent Orange called a suspected disease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "No You may be able to get disability benefits because you don't meet the above description.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "of course I understand. I have another question that means presumption of contact?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What would I do if I worked in Vietnam, in or near the Korean DMZ, or in some related jobs during the Vietnam era?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may have had contact with this herbicide . We refer to this as having a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "if you have had contact with Agent Orange, a herbicide that the US Army. USA Used to clean plants and trees during the war. We refer to this as a presumption of contact", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "78182c5c4a098d6bcc1550d77e436956", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I get help buying dental insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok tell me the conditions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are signed up for VA health careApply now ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "if you can buy dental insurance at a reduced cost through VADIP", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have another question about VA Dental Insurance Program, what are the requirements to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You must be A Veteran who 's enrolled in VA health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, i am a veteran enrolled in VA HEALTH CARE", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have more questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "For questions about Delta Dental , [57] call 855 - 370 - 3303 .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "please could you tell me what are the types of dental care does VADIP cover?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "VADIP plans cover many common dental procedures . Diagnostic services", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If you were covered during that time ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " You should know that some of the plan options and fees may have changed .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "17fed87112a4632a9f53502cd360bb19", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i need help on how VA education benefits for survivors and dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, you need to find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I qualify if I am the spouse of a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Of course you can qualify for Chapter 35 benefits or job training through a GI Bill program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "so am i eligible to receive educational benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may qualify for VA education benefits under Chapter 35 benefits if you are the spouse of a service member, but you must meet certain requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I just remember to ask about VA benefits and health care, can I access records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "221ea57c9619217b91171c5b2acedbd2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like you to help me obtain information on How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements listed below.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What do I have to do to continue receiving dependent coverage after 18 years?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the youth a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What should I do when completing the Spouse Coverage Election?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Upon completion of the Spouse Coverage Election and the SGLV 8286A Certificate you must have it delivered to your unit personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How to receive an insurance payment in a time of need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " a service member would file a Claim for Family Coverage Death Benefits SGLV 8283A .s [118] Download SGLV 8283A PDF", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do once I give the certificate to the personnel officer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must Download the PDF of election and certificate of spouse coverage", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I get these benefits after leaving the military for 240 days?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you won t need to prove you re in good health .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "43534641ad93a3fa83ddf8f4ffdc857e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes older if the child meets one of the requirements listed below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do To continue receiving dependent coverage after age 18,", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Is a full - time student ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what are the requirements for We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you must meet all the requirements for it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "another question. Is it possible for me to retain my coverage for up to two years after I leave the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Of course yes. but you must meet two requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have another question about FSGLI. may automatically cover If I am a military spouse and marry after January 2, 2013", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " We won t automatically cover you . You ll need to sign up through your service member .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Thank you. I'd also like to know how to access my VA life insurance policy online. What can I do with the VA life insurance online portal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can check that your policy status is up to date, pay your premium, and find out about your plan a renewal options with the online portal.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c596a74a2eeb470cc192c63ec3fcc640", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing.s We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "To continue receiving dependent coverage after age 18, what are the requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is a full - time student ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Who s covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Spouses of service members covered under SGLIs\nDependent children of service members covered under SGLIs", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I got it. Another question I have about Life Insurance for Disabled Veterans. if I have a service-connected disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " find out how to apply for S - DVI online or by mail ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Regarding accessing my policy, how can I access if I have a group life insurance policy for veterans with a VGLI control number?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can access your policy online at the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9e22e93388cd4142dd9a3ac081870614", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to know how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you a full time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you permanently and totally disabled before your 18th birthday and cannot support yourself?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "but coverage could be extended if the child becomes permanently and totally disabled before the age of 18 and can no longer support himself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "if we can extend coverage in some cases indefinitely.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Okay, that's fine. Now, let's talk about VMLI. Who will inform me if I am qualified for VMLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your Loan Guaranty Agent will let you know if you have been accepted.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "240 days of leaving the military?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you won t need to prove you re in good health .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "98ec6904a42dfcf483e63cb46e8c0241", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need to know how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must be done to continue receiving dependent coverage after 18 years?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "The child Is a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Who is covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "coverage is for Spouses of service members covered under SGLI and Dependent children of service members covered under SGLI", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Thanks. Another question. Can I keep my coverage for up to 2 years after the date I leave the military?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Of course yes. but you must meet two requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Which forms will be required for my service member to file if we request an advance insurance payout for a terminally ill partner?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "for this a service member will file an Accelerated Benefits Claim SGLV 8284A and Download SGLV 8284A PD", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Perhaps an unrelated question now. Veterans Group Life Insurance (VGLI), Who is covered?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans and Former service members", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ed6707e5b0ec2346f9eb87159486ed46", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, how you doing. Look, i was searching for information about insurance for family members. Could you tell me how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That would be nothing. We take care of that until the child is 18 years old, or more if meet some requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, about that last part. How can be my child able to continue receiving that coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the child a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, it is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I suppose that makes him able to qualify. Which forms would need, then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Well, are you going to request an advance insurance payment for a ill spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no, nothing like that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you going to notify the death of a family member covered by the policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You'll need the form SGLV 8700 or Report of Death of Family Member.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How much will these benefits cost me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "VGLI premium rates are based on your age and the amount of insurance coverage you want", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I'd like to ask another question about VA benefits and health care. What other options exist?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b11b921e733c30a62366889c0131c88c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know the requirements to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "The child :\nIs a full - time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Which forms would my service member need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to request an advance insurance payment for a spouse who s terminally ill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "a service member would file a Claim for Accelerated Benefits SGLV 8284A .s [112] Download SGLV 8284A PDF", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "There's one more thing I'd like to say about Veterans Group Life Insurance. and what happens if I don't do it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Veterans and Former service members", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "There's more to Veteran ID cards  is my benefits letter, which I want, filed under benefits or records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d5583b4d428fd931787fb6f2fc76486b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "one of these must be true \nThe child :\nIs a full - time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "[65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Thank you so much. Yet another question. Is it possible for me to retain my coverage for up to two years after I leave the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Of course yes. but you must meet two requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "You also know about this, I'm still in service, can I get SGLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get SGLI group life insurance while you are serving", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7f33e67a5f21d58b9e078334168130e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you should not pay anything. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must we do to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "the young man Is he a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What documents should I enter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must complete the Spouse Coverage Election and SGLV 8286A Certificate and have it delivered to your unit's personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do you have any information about the my appeal status ? Is it possible to look up my disability insurance on VA.gov?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can check your claim or appeal status, view payment history, or upload evidence to support your claim.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Also, I need to find out the Spouse's Coverage. What if I am the civil spouse of a full-time SGLI service member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will automatically insure you under FSGLI. In this case, we will automatically withdraw your premium from your service member's payment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I see what you mean. Can I ask another question, for Service-Disabled Veterans Life Insurance (S-DVI).", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "find out how to apply for S - DVI online or by mail .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "304e833d420b1b5fda2d7ef4a0508344", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will a service member pay for dependent coverage for a child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since you are a service member and the dependent child is under 18 the it would cost you nothing.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can my dependent child still receive dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your child a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, my child over 18 is a full time student.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can a service member login?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The service member can log in with their CAC or DS logon using inernet explorer or as soon as they receive notice that they can start using SOES.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "glad to know, what other options are there for service members? How many types of insurance are there for which I can apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "SGLI and you may be able to get other coverage for certain situations", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'd like to know on which form a service member need to file to inform you regarding the death of a family member covered by policy?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A service member would need to file a Report of Death of Family Member SGLV 8700 and you can download online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd like to ask you another question about VGLI premium rates. How much will these advantages cost me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "VGLI premium rates are based on your age and the amount of insurance coverage you want", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "596f5c4d1a31d870d4384ff952914d98", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VA Individual unemployment if you cannot work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are unable to work due to a disability related to your service in the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not applicable to my case, if I can work", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Puedo obtener beneficios por discapacidad de VA? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "yes, you may be able to get disability benefits if you meet the requested requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I also require additional information about VA disability benefits. What if my operation didn't go as planned and resulted in serious complications?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If the surgery resulted in severe issues, like surgical wounds that haven't totally healed, and the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability, then you qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you happen to know about VA benefits? When I apply, what are the procedures in order to get the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must present supporting evidence such as a doctor's report or medical test results that show that your disability", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Puedo obtener beneficios por discapacidad de VA? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "yes, you may be able to get disability benefits if you meet the requested requirements", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What requirements are requested?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 with a disability of 40% or more and a combined rating of 70% or more", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "ok i have at least 1 service related disability with a disability rating of 60% or more", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "you can't keep a stable job that supports you financially?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "yes I can keep a stable job", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "based on your answers you may not be able to get disability benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "19d4ea0d2611c32433e9c78a1f001385", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Veterans Group Life Insurance (VGLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With Veterans Group Life Insurance VGLI , you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Who is covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Veterans and Former service members", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Good to know. I am a decorated military man. What should I do with the appointments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cc1303e36bd2cc88dfcccc8f22e27366", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "CHAMPVA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "neither", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What else might affect whether I can get CHAMPVA benefits for myself or a family member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Download a fact sheet on CHAMPVA for primary family caregivers PDF", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "With regards to this, I was wondering if are the any conditions that I need to meet under the VA Mission Act before I can get community care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes there are requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what are the qualifications and how to apply fo CHAMPVA benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do you happen to be familiar with family caregivers of Veterans? Is the VA trying to expand access to this service so that more family caregivers will benefit from it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes they are. Firstly family caregivers of Veterans who were seriously injured in the line of duty on or before May 7, 1975, will become eligible for this program. After 2 years family caregivers of Veterans who were seriously injured in the line of duty between May 7, 1975, and September 10, 2001, will also become eligible.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "66446833577d5ccdf3b979b19045f443", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to look into what the housing grant is all about", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently .Changing a home might involve installing ramps or widening doorways. We can help you find out if you are eligible for a disability housing grant and how to apply .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can you tell how much an SHA grant would help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get up to $ 6,713 through the TRA grant program for 2019 .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I still use the grant if I qualified but didn't get a grant because they ran out ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You might be able to use this benefit later on if the law continues to give us the authority to offer these grants and we don t go beyond the new cap .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will the SAH give me the same amount you told me about the SHA grant?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Through the SAH grant program you may be able to get up to 3 grants for a total of up to $ 85,645 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sure, now regarding accessing and managing VA benefits and health care, how can I sign up for this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how would the pension be?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6b4cd2d3ab83b89960f8926231f980e3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi, show me information about Post-9/11 GI Bill", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if I was active duty after September 2001", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "yes I was active after September 2001", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "nothing more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Received a Purple Heart on or after September 11 , 2001 , and were honorably discharged after any amount of service", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I did not receive a purple heart", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Served for at least 30 continuous days all at once , without a break in service on or after September 11 , 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "neither", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": " Are a dependent child using benefits transferred by a qualifying Veteran or service member", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "You can get these education benefits if you meet at least one of the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Now, I need to inquire about the educational assistance for dependents. If my parents died in the line of duty before August 1, 2011, am I eligible for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "you can use both the Fry Scholarship and DEA . You can get up to 81 months of full - time training, but you can use only one program at a time ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 17, "utterance": "Can you tell on what are the process of VA in transferring the funds so that I can pay my tuition?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "We issue payments after each months classes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1c6debdd321765884a5d7cfbf8b4e9c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to learn about assisted living or nursing homes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Where can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have lots of resources on everything from setting goals to making the hard decisions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, thanks for the information. I have another question for you about VA health care and benefits. I actually need assistance with life insurance. What are your choices?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you learn about your options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm interested in learning about dependant benefits. What can I qualify for if my father dies?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I can help you learn more about dependant benefits and what you qualify for.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh that's great. Can you also help me with planning a burial for my father?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes I can help you with that. I can also help you get a headstone as well.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can he call to check his payment history?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely he can.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "32adc42200a8459f3f516b140d293542", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me how my benefits could change from year to year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your benefits may not change; but we require a Yellow Ribbon Program agreement each year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if my school has an agreement with you and continues to participate in the program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Then as long as the continue to offer the Yellow Ribbon benefits to you next year then your benefits will not change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I decide to take fewer courses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you take fewer courses then you won't get as much toward tuition and fees and your school will pay for less.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "It is good to know, I would like to ask about other VA benefits, what do I need for a mortgage loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Explore veterans mortgage loan options, apply for your COE Eligibility Certificate, and get help if you're having trouble making your mortgage payments.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where should I go to help find a job?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help from the US Department of Labor. USA To find a job, get training, or explore career options.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e79231e38017c1bd854e9e56ae42a04c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was just wondering if you could tell me if there is some sort of assistance available for family members who care for a Veteran with disabilities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes there is a program of Comprehensive Assistance for family caregivers.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How would one go about applying for assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "VA would like to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home. It is best for you to find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for me to get this type of benefit? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You will qualify for the program based on your Veteran's qualifications. You may be eligible if the Veteran you are caring for meets both of the requirements list for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another point to consider is VA benefits and health care. Is it possible for me to view records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3319b4c1020ef853f5f8b5bd61c21645", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about the survivor and dependent program Educational assistance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "DEA Educational Assistance for Survivors and Dependents is a program where if you are the child or spouse of a deceased veteran or service member, captured, disappeared, or disabled, you can get help paying for school or job training", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What benefit can I get if I am the child or spouse of a veteran or service member who died, is captured or disappeared?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok i inform you that you can get help to pay for school or job training through the DEA program", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "In relation to this page. What are the topics on which you can advise me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh i see, what can you tell me about other benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Then i could have access to those earlier benefits, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct, like i said, many benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can i do managing my benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What can i do with that managing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You have to view the VA chart to know that.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e46176d16f13ef2080ada90e8250afeb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "\nthere is a program to help veterans study", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How will I get paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll pay you each time you finish 50 hours of service or every other week , whichever comes first", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have another question regarding the Health Care, what are the other benefits I could get with the VA health care apart from being able to refill and track my prescriptions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b64e83589290de676622cde7bb81f420", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is work study?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I participate in the Veterans Work and Study Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled in at least three-quarters of a college, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am enrolled for at least three quarters in a college program", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I found an open job at a nearby VA facility", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, i have not been able to finish the job - study contract while still qualifying for education benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Given your previous response, I notify you that you are not eligible for the program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'd like to ask another question. I've been advised that I'm eligible for the Montgomery Bill in Category III. What exactly does the category imply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That category is for veterans who were on active duty on September 30, 1990. Does that apply to you?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "In addition, for work-study program. May I know to apply to get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "contact the VA regional processing office that handles your claim ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9f21cef297479bc446a5054c5579de23", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does the Work study for Veterans work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Our Veteran work -study program can help you earn money while enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do you know how much will l earn?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They may pay you the difference between the amount we pay and their usual rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Finally, what shall I do about appointments for the Veteran work-study program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "27a3f226a46f1c0668db69f5e800ad4a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, Can I work and study?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, our Veterans work-study program can help you earn money while you re-enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Where do I request program information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can contact the VA regional processing office that handles your claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I participate in the program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you enrolled at least three - quarter time in a college degree, vocational, or professional program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am enrolled in a vocational program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an open job either at a nearby VA facility or in a VA - related role at your school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm sorry. You cannot take part in our work-study program because you don't meet all of the requirements.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5081d34a722a44fbd56759a7cff75aea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Work study", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I take part in the Veterans work-study program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can take part in our work - study program if you meet all of the requirements listed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. What can you do for careers and employment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d0cbcaf4a0bd0a2b52c288b2582a0e35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I need information about the work study program please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "That sounds wonderful. How will I get paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may elect to be paid in advance for 40 % of the hours in your work-study agreement, or for 50 hours, whichever is fewer.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. And what if I have questions about other sources of financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you should contact your school's financial aid office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you have any knowledge of this - VA benefits and health care benefit records? Is it possible for me to view records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2a650c272308ff84d93c5955adb46078", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me more about this work-study program of yours?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here, you can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Alright, sounds good. What are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled at least three-quarter time in a college degree, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, in a college degree.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job either at a nearby VA facility or in a VA-related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I work in such a facility.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the work-study contract while you still qualify for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Sure, I can.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you using an approved VA education benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm not using such a program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then I'm afraid you can't take part in our work-study program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Perhaps an unrelated question now. How good is the benefit they offer you? ok and if my school approves your need for a tutor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will be assigned a tutor and will confirm the hourly payment of the tutor.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Can you assist me with my records as well, such as my ID and benefits documents?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you can get Veteran ID cards, access your VA medical records, and download benefit letters", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fae032352ab8b7c2df805bbd97d2b05f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the work study program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the requirements to enter the program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled in at least three quarters of a college, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "if I am enrolled at least three quarters in a university program", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I found an open job at a nearby VA facility", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if I can finish the job - study contract while I still qualify for education benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you using a VA approved educational benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "if I am using a VA approved educational benefits program to pay for my education", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "ok according to your answers are you eligible for the study program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What benefits am I eligible for if I am the child or spouse of a veteran or service member who died, was kidnapped, or went missing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "ok i inform you that you can get help to pay for school or job training through the DEA program", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "I'm on the bill after September 11, how does the VA make payments? I would like to know to pay for my books and classes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "For the For the Post-9/11 GI Bill we pay tuition and fees directly to the school. Money for books is sent to you at the beginning of the term", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a051f218adcf2e95c89ffedcfb77b9a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does work study work for me as a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Work study programs as a Veteran can help you earn money while being enrolled in college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there any special place I need to be enrolled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would have to be enrolled college courses, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about other financial assistance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "All you need to do is contact your school's financial office to find that out.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok, great, but now I have a question pertaining to accessing and managing my VA benefits and health care. Is it possible for me to access records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "806bf05e09f7932de1b05b6c7f233063", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. Please, I'm a veteran and have some projects to do but need to pass through school. Do you have some kind of work study program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, yeah, there is one. If you're enrolled in a college, or vocational school or professional training program, you could be part of our work- study program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Excellent. That sounds great. What kind of requirements do i need for that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets see. Have you been enrolled at least three-quarter time in a college degree, vocational or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm enrolled in one of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job either at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, i have.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Very well. Now, Can you finish the work-study contract while you still qualify for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah, i think i can do that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "O.k, ltes see then. Next, Are you using an approved VA education benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Oh yeah, i'm using one of those too.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Excellent. Then i can gladly inform you that you can take part in our work-study program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Ok, I was told that I qualify for Montgomery Bill under Category III. What does that category mean anyway?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That category is for veterans who were on active duty on September 30, 1990. Does that apply to you?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Only to be sure, and to let others know. Is't possible that this service could assist anyone in paying a portion of their college or university expenses?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "That's correct, it may help you on that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "eb342677055d314394c5b984fb0dc7ec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon, I would like to get info about independent living, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem with that. May i ask if your disability is an obstacle for any of your daily activities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, is impending me to do my daily routines properly.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sorry to hear that. You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You can even receive these services if you are looking to get a job.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And what may i need to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a serious employment handicap?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, nothing like that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "If you don't have that condition, then you can't apply for this benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Well, lets say i have that condition, how can i apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, if that was the case, you should go to eBenefits to apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "O.k ,and then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then a Vocational Rehabilitation Counselor will work with you to determine the severity of your handicap and see if you're ready to work or not.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "60c3bf1cdcc2db00d929f8e78a3aab25", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know about agent orange exposure Coast Guard Ships", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in any U.S Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9 1962 and May 7, 1975?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I didn`t serve there", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "The first one is having an illness that could be caused by Agent Orange called a presumptive disease, is that your case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, that is not my case at all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Well, then you can't be eligible for this benefit", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I don't have a illness, but the presumption I could have one in the future?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you had contact with Agent Orange, herbicides used to clear trees or plants during the war, you can find out if you can get some compensation and other benefits for illnesses we believe are caused by Agent Orange.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what benefits can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get disability compensation and other benefits if you had contact with the previously mentioned components", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What If I have an illness different from those mentioned on the list of related diseases, but I believe it was caused by Agent Orange", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case, you should present a scientific proof that the illness was caused by Agent Orange.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is there any law that protects Blue Water Navy Veterans?", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "May I get disability compensation from the VA if I can show I was impaired by Agent Orange?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 16, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "topic_id": 5, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Of course, they are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure, this law was signed on 2019 and takes effect on January 2020", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "814857d03c1f818e72de11046d6cee0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to transfer GI Bill benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. The Department of Defense decides whether you can transfer GI Bill benefits to your family ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what do I need to transfer education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can transfer education benefits if you are on active duty or in the Selected Reserve and you meet certain requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you help me get my medical records, ID, and benefit documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get Veteran ID cards, access your VA medical records, and download benefit letters", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and it's the place to go for disability issues too right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can do such tasks as check your claim or appeal status, view your payment history, or upload evidence to support your claim", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is there a place to go for survivor benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what about other benefits for family?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can learn about the benefits you may qualify for as a spouse , dependent , or survivor . Also, find out what you are eligible for as a family member caring for a Veteran with disabilities .", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "so would my benefits letter that I need be under benefits or records?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c9b3ec86ca960229fb0f3b415dafc7ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some info to transfer my Post-9/11 GI Bill benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can transfer any of your unused post September 11 GI Bill benefits to your spouse or dependent children. The Department of Defense decides if you can transfer GI Bill benefits to your family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if the DoD approves the TOE?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, your family members may apply for benefits. You can apply online or by mail now.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I apply for these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "As I said before, you can apply online or by mail.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question about Other benefits and services. What should I do if I want a home loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Explore veterans mortgage loan options, apply for your COE Eligibility Certificate, and get help if you're having trouble making your mortgage payments.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where should I go to help find a job?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help from the US Department of Labor. USA To find a job, get training, or explore career options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e85a9d5970b7385fe920cf9290b38f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to transfer my post-9/11 GI Bill benefits to my husband?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it's possible to have the benefits transferred. The Department of Defense decides on whether you can transfer GI Bill benefits to your family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If the DoD approves the TOE, does that mean that my family may apply for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, if approved your family may apply for benefits either online or by mail.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I still transfer my benefits if I'm on active duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can request to transfer, change, or revoke a Transfer of Entitlement through milConnect.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I have more info about on this page? And, if you don't mind my asking, what are the topics on which you can advise me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Oh i see, what can you tell me about other benefits and services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then i could have access to those earlier benefits, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, like i said, many benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can i do managing my benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What can i do with that managing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You have to view the VA chart to know that.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8e710e7d85e0c80fc2ae038b5f89c7ed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like information about transferring your GI Bill benefits after 9/11", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "yes, the Department of Defense of the Department of Defense decides if you can transfer the benefits of GI Bill", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the requirements to transfer benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you completed at least 6 years of service on your application approval date and agree to add 4 more years of service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not completed at least 6 years of service on the date of approval of your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed at least 10 years of service on the date your application is approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I have not completed at least 10 years of service on the date of approval of your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "given your answers you are not eligible to transfer educational benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Also, I need to find out educational benefits. What can you tell me about other benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then i could have access to those earlier benefits, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, like i said, many benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can i do managing my benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What can i do with that managing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You have to view the VA chart to know that.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "52ace64781942e26e7f94c3baca22ce0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Transfer your Post-9/11 GI Bill benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children .s", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how to use the TEB Portlet for service - specific questions", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "please contact the right career counselor or personnel center from this list: Army Active - Duty Officer Email and Army Active - Duty Enlisted Email", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I transfer benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I completed more than 7 years", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You can transfer education benefits if you re on active duty or in the Selected Reserve and you meet the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have another question for you about VA health care and benefits. How do I go about registering?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how would the pension be?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a571c5b97f35262ffb7c3b5ae165784f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to transfer my GI Bill benefits from before 9/11.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. Remember, the Department of Defense decides whether you can transfer GI Bill benefits to your family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the conditions I need to meet to be able to transfer benefits then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have. 8 years of service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you should be able to transfer your education benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you hear about VA health insurance and benefits? I'd like to hear more about dependent benefits. What am I eligible for if my father passes away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I can help you learn more about dependant benefits and what you qualify for.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh that's great. Can you also help me with planning a burial for my father?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes I can help you with that. I can also help you get a headstone as well.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can he call to check his payment history?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely he can.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c517b2ff8fbcc86f9dbb07ccfee13cc9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I be able to transfer your Post-9/11 GI Bill benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The only way to find out if you can transfer Post-9/11 GI Bill benefits to your family is from the Department of Defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can family use transferred benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your family members have to follow these conditions for transferred benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Who is covered from the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Qualified dependents are covered.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Got it. I have another question. In terms of a home loan, What do I do if I need a home loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Explore veterans mortgage loan options, apply for your COE Eligibility Certificate, and get help if you're having trouble making your mortgage payments.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where should I go to help find a job?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help from the US Department of Labor. USA To find a job, get training, or explore career options.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20da82f5bc296c9b858a26c86ee3854d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I transfer my Post-9/11 GI Bill benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out if you can transfer any of your unused Post-9/11 Bill benefits to your spouse or dependent children only from the Department of Defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can children start using benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your children may start to use the benefits only after you have finished at least 10 years of service and can use them while you are on active duty or after you have separated from service; but not use the benefit until they have gotten a high school diploma.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When can my spouse use the transferred benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You spouse may use the benefit right away or while you are still on active duty or separated from service; but do not qualify for monthly housing allowance while you are on active duty.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question now, regarding education benefits, which topics can you guide me, please?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Oh i see, what can you tell me about other benefits and services?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then i could have access to those earlier benefits, isn't?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, like i said, many benefits.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can i do managing my benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What can i do with that managing?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You have to view the VA chart to know that.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "175e3f3f2243725ecf2f3da9a1991d14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with transferring my Post-9/11 GI Bill benefits to my son.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out if you can transfer these benefits to your son. Please understand that the Department of Defense decides whether you can transfer these benefits to a family member.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What sort of benefits would my son be qualified for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Has the Department of Defense approved the Transfer of Entitlement from you to your son?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How can I find out if it's possible to transfer these benefits to my son?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to contact the Department of Defense, as they decide whether you can transfer your benefits or not.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do you have any resources available to assist me in determining my professional path?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get a CareerScope evaluation to help you discover your career path as you transition to civilian life.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "One other thing, about contact the Department of Defense. what are the benefits as a child of a service member", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " You can be married or unmarried ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Another question, if I am still on active duty, what requirements must I meet to transfer my benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Will you have completed at least 6 years of service on the date your transfer request is approved and are you willing to agree to complete 4 more years of service?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I've completed 8 years and am willing to do 4 more.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "IN this case, you should be able to transfer education benefits to your son.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d71e9e4588dd20f6c41cfa1eb4f79126", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if my husband can use my GI Bill? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The DoD does have methods of deciding whether you can transfer GI Bill benefits to your family. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I transfer my GI Bill benefit to my husband? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "While you are still on active duty, you will request to transfer, change, or revoke a Transfer or Entitlement TOE through milConnect. If the DoD approves the TOE, your family members may apply for the benefits. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Also, I need to find out how is the process to request the change, can you help me? . I see. What can you do for careers and employment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "050df723dd6527c7863e00d0a30952c7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am trying to learn about VA vocational rehab.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "Okay. I can help. Let's find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. Can you help me learn what services I can get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure. We can run an evaluation to find out your strengths.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That sounds good. How can I learn more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Umm, pretty encouraging. I prefer to perform about veterans vocational rehabilitation programs. Could you help me on that regards?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Surely, we can. You would have to go for a little process and find out if you can get employment counseling and job-search support.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I can share more information. We can help teach new skills or give you tips on starting your own business.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "something else I want to ask about disability benefits. What if I am still on active duty?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you on disability?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I am not.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a part of the Integrated Disability Evaluation System?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I am.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Then you may be eligible.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "865760cc7f86074bcd7c49d6607eb22d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to find out how to add my daughter to my disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out how to add a dependent spouse , child , and/or parent to your VA disability benefits for additional compensation .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "can you tell me if I can get more benefits for her?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes, you may be eligible for additional disability compensation for a spouse , child , and/or parent if you meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are those requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I will ask you a few questions to see if you are eligible. \nAre you eligible for VA disability compensation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a combined disability rating of at least 30% ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I don't", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You are not eligible for additional compensation for your daughter", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'm still looking for more detail on health care. Could you take a look at my upcoming appointments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ed73b6fff1b8e49148402f5e721d339f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "i am a veteran", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see, regarding access and VA benefits and health care, as a caregiver and family member of a disabled veteran, can I be eligible for the program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "19596237015919f190dcd4cd40037c39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, This means you can t be disadvantaged in your civilian career because of your service ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "ok tell me information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "remember you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to know on how can I be eligible for the Vocational Rehabilitation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The eligibility for this benefit is related to if you have or not a disability related to your service which limits you ability to work or prevent you from working.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And how do I know which options do I have?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The life insurance explore your life, that way you will know how you will do your aplication if as a service member, veteran or family member.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any other benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also get access to educational benefits if you are a veteran, reservist or national guard soldier", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there any help or contact with someone for emotional help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can connect with our caring Veterans Crisis line for confidential help. Many of them are also Veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Do you help veterans to find jobs?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, with Resources for Veterans we help you to get links to help you in your job search.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1a119a3e73d6f46def211fe00153bb7d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you re a Veteran with a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes i am", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs . Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services , and can refer you directly to the Department of Labor to begin the process .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another question about VA benefits and health care, how can I access my medical records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fe60a3643e1f593499515ab32f129667", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn more about the VR&E reemployment track.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am. I've served my country for a long time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you're protected under the Uniformed Services Employment and Reemployment Rights Act USERRA. This means you can't be disadvantaged in your civilian career because of your service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to learn more about Veterans Affairs programs. What are your options for getting a job and a career?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4ed49e562f3a83370f49b774e3fedafc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VR&E reemployment list?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i am veteran", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok you are protected under the USERRA Uniformed Services Employment and Reemployment Rights Act", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I've been searching for information and resources on how to get back into employment on the Internet, but didn't find anything too helpful.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, on our website you can for example view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more about other VA benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, thank you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'm rather young for a Veteran, so I was wondering if I can still go to college somehow. Can you tell me what to do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, our counselors can help you transition from military to college life.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "That'd be fantastic. Also, where can I get help if I'm financially troubled and am about to lose my house?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We offer many programs and services that may help including free health care and, in some cases, free limited dental care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a8c7fa7dc2aa6b8cda02f7a6d0fd2602", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is the VR&E program something that would benefit me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a veteran with a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not, I am a spouse to a veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will I be allowed to return to a former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Yes, you may be eligible for help if you're a veteran with a service-connected disability and you meet all of the requirements listed below.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do VR&E programs apply to military spouses?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The VR&E programs for service members and Veterans can provide you with support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'm a little young for a Veteran, but I'm curious if I can still attend college. Could you please advise me on what I should do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, our counselors can help you transition from military to college life.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can I get assistance from VR&E to return to my previous job? What are the requirements?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Do you have a handicap or an employment barrier?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I have a service-connected handicap.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Are you currently enrolled in Vocational Rehabilitation and Employment VR&E?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "No, I am not enrolled in that program.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "Then you would not be eligible, you must be enrolled in the VR&E program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fc51b2d01c7642964d7a28a5000c5ebd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like some help with the reemployment VR&E benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, Marine", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As a Veteran, you are protected under the Uniformed Services Employment and Reemployment Rights Act. This means you can’t be disadvantaged in your civilian career because of your service. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to know if is there any conditions under the VA Mission Act before I can be eligible to get treatment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "26895fce9e74d3a778551532394190da", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please tell me about the VR&E Reemployment track? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not a veteran, but my husband is. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your husband have a service-connected disability? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "He does. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Vocational Rehabilitation Employment track can help your husband's employer accommodate his needs. His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer him directly to the Department of Labor to begin the process. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Maybe a query about qualifications now, which is unrelated. Okay, it seems to be extremely useful. What are rewards for family members?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "82ffc5c82814ef592536f9197235f7af", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to learn about resuming my civilian career after serving.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help with that. Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "First, thank you for your service. Because you served your country, you are protected under the Uniformed Service Employment and Reemployment Rights Act.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is it okay if I ask another question? with regards to VA health insurance and benefits as a family member caring for a disabled veteran, am I eligible for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you apply to the request.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can my wife enjoy the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "\nYes, definitely.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Could you see my scheduled appointments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "08969be11ae53654480265abab7a3fe7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VR&E Reemployment track?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am a Veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you are protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, which means you can't be discriminated against because you spent time in the service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's great to hear! Another VA Mission Act-related issue. Is there any requirements under it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b8e18715b94deb919bd48fef370f5f1d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about my VA benefits and my disability rating", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I haven't", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So you were never in a VA hospital for a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I wasn't", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So can I still get benefits even if I wasn't in the VA hospital?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could get benefits if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Does this mean I could get disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Okay, reference to disability rating for time in a hospital, can I get VA disability benefits even if I wasn't in the hospital?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could get benefits if you meet the requirements", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and what are the requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Did you spend more than 21 days in a VA hospital or other approved hospital for a service-connected disability ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "I was in an approved hospital but not a VA hospital, I was just confused before", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "so am I approved or eligible ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you answered correctly about your hospital stay then you might be able to get disability benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cdbacc333cd31ad74cab7b7a8bbd25ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes i served at Marine Corps Base Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you have qualifying service at Camp Lejeune and a current diagnosis of one of the conditions listed", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, i qualify for service at Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may be able to get disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .s", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Additionally, for Project 112 or Project SHAD exposure. Is it possible for me to receive VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if I have any information that can help show that you were part of it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2d4a552a1314552c5d4d1420a6300dde", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i served at Corps Air Station MCAS New River", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with contaminants in the drinking water there .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "be sure to state that you re applying for one or more of the presumed Camp Lejeune illnesses , and upload evidence like a doctor s report or medical test results .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you know about GI Bill? Can I access the records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f82ca701e7fed67d70b132772814fbf3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about the water issues at camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have qualifying service at Camp Lejeune and a current diagnosis of a qualifying condition?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I wasn't at Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can you just tell me what is needed for someone to get disability benefits from the VA for this water issue?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I didn't", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You don't meet the requirements for disability benefits from the water contamination", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd like to know additional information regarding the VA disability compensation. Can you please tell me on where I can check the details about these?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What would have happened if I had been exposed to these dangers?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You could have been exposed to toxic chemicals in the air, water, or soil while serving.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5d5bb0019650ee6eaef9c60da1ceb0b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, show me information about Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "\nyes i served at Marine Corps Base Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with contaminants in the drinking water there . \nthis brought a high probability of carrying diseases", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know if I'm eligible for VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if I have any information that can help show that you were part of it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "597ca80334939d3d61aebf06997a3f14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i served at Marine Corps Air Station MCAS New River", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and how they determine if I am eligible for benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you just have to meet some requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "There's one more thing to say about VA benefits and health care. As a family member caring for a disabled veteran, am I eligible for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "317bfd6479722e96bc7a57fdbf5ad2b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Camp Lejeune water pollution health problems", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "served at Marine Corps Base Lejeune Base Camp or Marine Corps MCAS New River Air Station in North Carolina?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a qualified service at Camp Lejeune and a current diagnosis?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the scientific and medical evidence that results from this fact?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Scientific and medical evidence has shown an association between exposure to these pollutants during military service and the development of certain diseases later on.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "This reminds me of the medical treatment given to volunteers in chemical and biological research. What about exposure to asbestos?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd like to ask you another question regarding benefits. Is it possible for me to receive VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I have another question about VA disability benefits, asbestos exposure, what requirements do I have to meet and what is the application procedure like?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 to December 1987?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "received a dishonorable discharge when they separated from the military?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "because you don't meet all the requirements, you may not be able to get disability benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "69a137c97dce52e8501625349c66d886", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know if I can get VA benefits for the Camp Lejeune water mishap", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve at Marine Corps Base Camp Lejeune ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may have had contact with contaminants in the drinking water there. There is scientific and medical evidence that has shown an association between exposure to these contaminants during military service and development of certain diseases later on. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you know about VA disability benefits? tell me the questions that I should answer", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if I have any information that can help show that you were part of it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f6e3549ea2a6bd4f26cd61baacea81db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm trying to get information about Camp Lejeune's water problems.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you reside at Camp Lejeune?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I did not live there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you perform any services at Camp Lejeune?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I did work there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, you may qualify for disability then.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "In addition to the VA benefits. As a family member caring for a disabled veteran, am I eligible for the benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "00fec24ef252f8e6c5f32b0904d269db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, how you doing?. Look, a relative was on active duty on a base, and he was told to look for information about possible health problems there. Is that correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was he serving at Marine Corps Base Camp Lejeune or Marine Corps Air Station New River in North Carolina?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, none of those.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Good. Do you know if he have qualifying service at Camp Lejeune and a current diagnosis of any condition?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, he doesn't have any of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "O.k, meanwhile, can you tell me who can get coverage for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. Any veterans, reservists or guardsmen, can be covered.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Another benefit-related query. Is it possible for me to receive benefits if I volunteer for chemical and biological research?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You can only get medical care through the U.S. Army if you were a volunteer during 1942 and 1975 and have a disease because of it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have a disease that isn't listed on the list of associated diseases, but that I assume was caused by Agent Orange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you should present a scientific proof that the illness was caused by Agent Orange.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Very well. I would also like to know around here where I can take an exam to see if it was Agent Orange. Oh, true. I guess there are some requirements for that, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Indeed, there are. I ask again, Did he served at Camp Lejeune or MCAS New River, for at least 30 cumulative days from August '53 to December '87?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Well, yeah, that fits with him, he was there for that cumulative period.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Excellent. Did he received a honorable discharge when separated from military?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 16, "utterance": "Yeah, that's correct. He went out with honors.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 17, "utterance": "That's great. Then wihout any doubt, he can get those benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d9e921a71e84be90cfd09af233de2e97", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how you doing. I'm researching about treatment to veterans for agent orange, coudl you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure. Did you flew or worked with C-123 aircraft in Vietnam or other locations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i flew one of those.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may have been in contact with agent orange. The U.S military used it to clear trees and plants during Vietnam.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another query about military service. Are there any treatment conditions under the VA Task Act?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fc3a1f32406408addcff117b13932d1b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain the Veterans Educational Assistance Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Veterans Educational Assistance Program or VEAP offers a $2 to $1 government-match program for educational assistance if you use part of your military pay to cover cost of school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must be true to be eligible for VEAP benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you enter service for the first time between January 1, 1977 and June 30, 1985?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I entered service between January 1, 1977 and June 30, 1985.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you open and put money into your VEAP account before April 1, 1987?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I money into my VEAP account and opened it before April 1, 1987.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you put in $2700 on your own?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I put $2700 into my VEAP account on my own.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you finish your first period of service and not receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I finished my first period of service with no dishonorable discharge.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "The you are eligible for VEAP benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I need more information and resources on something, how can I find out about schools or universities or training programs approved by GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can see approved GI Bill schools via our link.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Only to be sure, and to let others know. Isn't it possible that this service could assist anyone paying a portion of their college or university expenses?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "That's correct, it may help you on that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e8d4f726c013ba365e0faef13bf3851", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about VADIP", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and how they determine if I am eligible for benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for VADIP if either of the below descriptions are true for you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "To find out if I qualify for VA dental benefits, how do I find out which dental diseases or dental conditions qualify for the benefit? I have false teeth and some functional teeth", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "What VA dental care benefits do I qualify for?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "you may be able to get some or all of your dental care through VA . Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What VA dental care benefits do I qualify for?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The dental care must be needed to:\nMake it possible for you to be in the vocational rehab program , \nMake it possible for you to reach the goals of your vocational rehab program", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3855667ae8a93a0ed5e6252f5484f99f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VA dental insurance program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and their family members who meet the requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How would I know if I am eligible for VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You need to meet our requirements to be eligible for VADIP.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another concern about Veterans Affairs assistance. What types of jobs and career opportunities can you offer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "29b81c61265837fb825e3c213b19b6d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do VA dental insurance programs offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements and you can find out if you qualify today>", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do i find out if I am eligible for the VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for VADIP if you meet our requirement.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Ok thanks, regarding medical attention, what can I do with medical appointments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2c0b3d55f3d783cd94031a5cb6b5c9ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about VADIP", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Why might I want to buy private dental insurance through VADIP as a Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Others may be eligible for free care for some , but not all , of their dental needs .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the procedure in applying for the VA Dental Insurance Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and how would the pension be?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "31f20c41f6019937c6fabc225596d497", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does the VA dental insurance program (VADIP) offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Offers Discounted Private Dental Insurance for Veterans and Families", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible and enroll in the plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "to know you have to meet certain requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have another question about Va MISSION Act. Are there requirements for care under the VA Mission Law?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c37ace285f9df7aee5c00e62d47b6413", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about the VA Dental Insurance Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program or VADIP lets you get discounted private dental insurance for yourself as a Veteran and family members. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I qualify for VADIP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You have to meet certain requirements to be eligible for VADIP.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Why is it a plus for me to have VADIP?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It will save you money if you go through VADIP to buy private dental insurance.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question for VADIP, what should I do after I've made my request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out when to expect a decision on your application, and what to do next.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what law protects my health care coverage?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can i get more information?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What other things should I know?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "49a83897773b863d79c886b22247bc91", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about the VA Dental Insurance Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can tell you that the VA Dental Insurance Program or VADIP offers discounted dental insurance to Veterans and their family members who meet our criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I find out if I am elilgible for the VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You definitely could be eligible for VADIP if you meet our criteria.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you know if any of the following will be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, some of the criteria may be true for me.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you a Veteran who's enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I am a Veteran and enrolled in VA health care.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way to find out more information about Delta Dental?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can call 855-370-3303 if you have any more questions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I need more information about VA dental care, could you give me more details?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "do you know all the VA coverage? What should I do if my emergency care is not covered by VA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You must meet several requirements. Learn more about non-VA emergency medical care", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aca0b86e6d232b68ff08e13cf703e9db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me more information about what the VADIP is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it's a VA dental insurance program that offers discounted private dental insurance for veterans and family members who meet certain requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a place where I can manage my plan once I am enrolled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can use your insurance provider's website to manage your plans and benefits online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you tell me what criteria I must meet to be eligible for VADIP?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if either of the descriptions listed below pertain to you, you may be eligible.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "It is good to know, now regarding the registration, access and administration of VA benefits and health care, as I am a family member and caregiver of a veteran with disabilities, can I be eligible for the program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "271c50bc523d56ca1c290e37e332adea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does VADIP provide dental insurance to veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans who meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can family members be included in this program too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, family members of veterans may be on the program as well.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I get my records, such as my ID and benefits documents, from you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get Veteran ID cards, access your VA medical records, and download benefit letters", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and it's the place to go for disability issues too right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can do such tasks as check your claim or appeal status, view your payment history, or upload evidence to support your claim", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is there a place to go for survivor benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what about other benefits for family?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can learn about the benefits you may qualify for as a spouse , dependent , or survivor . Also, find out what you are eligible for as a family member caring for a Veteran with disabilities .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "so would my benefits letter that I need be under benefits or records?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e9947aceb02939b73b29bfb9e044250c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am in the VA, and I need to get dental insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can review the criteria with you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "if you would be so kind as to get if I am eligible. After applying, what should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Find out when to expect a decision on your application, and what to do next.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what law protects my health care coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where can i get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other things should I know?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4ee42de0c4a3fd13e4109856ae662451", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Eligibility requirements for VA home loan program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get a COE in any other situations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be able to get a COE if you meet at least one of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You ve sold the home you bought with the prior loan and have paid that loan in full ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "A qualified Veteran - transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You qualify for the program", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I use a COE I used before?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": " You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan if you meet at least one of the requirements listed below ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I get a COE in any other situations?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At least one of these must be true You:\nAre a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II ,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What do I do to request a restoration of rights?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state . Download VA Form 26 - 1880Find your state s VA regional loan center", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f4200bacc6b9ef22f87039e7088d99f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to get benefits if I was a volunteer in the research for chemical and biological testing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You were one of the 60,000 Veterans who volunteered for research for the U.S.?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was one of 60,000 Veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it was the Biological and Chemical Programs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What could I do if I was discharged for reasons other than respectable, such as poor behavior or dishonorable?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may not be eligible for VA benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How much will I pay for these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your premium rate the amount you'll pay each month for your coverage depends on some factors ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You can't apply for S - DVI ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how to get Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you ll need to apply for our Specially Adapted Housing SAH Grant", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c20abb3fb94b615a3f9afd111df479f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Foreign programs", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you plan to study in a foreign school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would like to know what happens with the title For private schools abroad?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For private schools abroad, the degree must be of equal value to those awarded by public colleges and universities in the same country, and the school must have the same entry requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another concern about memorials and burials? Could you tell me more about Veteran's burials?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the exceptions to using VA education benefits to attend a foreign school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I would also like to know what documents should I prepare to begin my application? Also, how do I know if I am eligible to receive benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "First you must submit certain documents and apply.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What requirements must be met for application for Educational Assistance for Survivors and Dependents benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "do not", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7f8eebe46f22b15aa5fdd4c17983cbaa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, hope you're doing well...Look, i wanted to know if there are some kind of technology courses for veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need it to progress on your career or to start something technology-related?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, precisely.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent. Then you must find if you're eligible for our new Veteran Employment Through Technology Education Courses.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, now regarding Veteran Employment Through Technology Education Courses, how to apply to obtain these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "contact the VA regional processing office that handles your claim ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I take part in the Veterans work-study program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no i'm not enrolled", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "\nto qualify you must meet all the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "When and how much can I work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can work up to 375 hours for that enrollment period .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0335aceef66742d63e5b0f817b6be1a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Types of Veterans Identification Cards", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "and what is the purpose of these cards?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can use to show that you are a Veteran", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you on active duty, in the Reserves, or in the National Guard, including the Coast Guard?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you receive honorable or general approval under honorable conditions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd like to ask you another question about VA benefits and health care . Is it possible to get assistance with veteran's funerals as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and my ID stuff would be under records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there you can apply for a printed Veteran ID card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "26f01c7b66408787ae28a9784d6015f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help me apply for a Veteran ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I need so I can get one?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "I can ask you a couple of questions to see if you are eligible for a Veteran ID Card.\nHave you served on active duty , in the Reserves , or in the National Guard including the Coast Guard?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you are not eligible for a Veteran ID Card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what? I needed to be active or reserves?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You needed to meet both requirements to be eligible and one was that you had served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if I had one where could I have used it for discounts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use it to get discounts offered to Veterans at many restaurants , hotels , stores , and other businesses", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so you are sending vets to certain places and everyone profits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Retail vendors volunteer to take part in this discount program. If a business decides to provide discounts to Veterans, it doesn’t mean that we are recommending or favoring that business. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dcfa67c3dd26168aabb3e9b6a22af618", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I'm looking for some info about schooling opportunities for veterans. Are there any kind of these benefits?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, there are. These benefits can help you pay your tuition, pick out a school, chose a career and more.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's cool. But, look, i'm a active national guard member. Can i still get access to those benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I mean, there would be some kind of alternate method in any case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 4, "utterance": "Sure, no problem. Indeed, you have a choice. You can access benefits through Montgomery GI Bill Active Duty. That would be available if you served for at least 2 years on active duty and you meet all the proper requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I have another question about active duty. and are there any exceptions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what do I need to transfer education benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "You can transfer education benefits if you are on active duty or in the Selected Reserve and you meet certain requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "ok, and about the Montgomery GI Bill (MGIB-AD) Active Duty, what kind of requirements are needed and must these requirements be verified?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "That's correct. May i ask if you were honorably discharged?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yeah, of course i was.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Good. Now, Do you have a high school diploma a GED or 12 hours of college credit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, i don't have any of those. That's not good, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "Sorry, but you must meet all the criteria to get these benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "No, no, it's okay. Um, hey i heard about something called the Post 9/11 GI Bill, that could be a solution?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "758bf8cf6475fb5f2ca8aa664d4cf7f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey good morning, how you doing?. Say, the other day i heard something about co-op training program. Could you tell me about it, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hi, and welcome. A co-op training program refers to a college or university program that lets you get a full-time work experience in between periods of going to school full time. With those, you may be able to get help paying for some of your cost like books, tuition and housing if you're part of a co-op.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That sounds awesome. what should i do to get that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Well, for that, lets do a little fact check, shall we? Are you using VA educational assistance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, i'm using that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Good. Now, are you enrolled at an approved institution of Higher Learning or IHL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Oh yeah, i am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in an educational program that requires part-time study and part-time work or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, not at all on that last one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Then sorry, but you can get these benefits then.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Regarding obtaining educational benefits from VA, are there any exceptions to access these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If I am enrolled for a semester that lasts for 15 weeks, what is the maximum amount of time that I can work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you are enrolled for at least 15 weeks then you can work up to 375 hours for that enrollment period.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "536b99fa1c9bf85abc16b61a6c82cc5e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may be at risk for certain illnesses . The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974 ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it possible for me to receive VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "40dffec1f37241d6ba631901f00aedd7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need some help with my application for student aid, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "a", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "a", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "a", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "a", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "a", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "a", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "a", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my parents are unwilling to provide their information on my FAFSA form?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to choose the one that says I am unable to provide info about my parent.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why would I use my stepparents info?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Using your stepparents info on the FAFSA form gives an accurate picture of your family's financial ability.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "95a7c95147ebb2148200478a459319b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know about career options", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "we can give you a link so you can look at more information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you love working with animals?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, what else you got?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you like working with computers?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "I use them but wouldn't care to work on computer related things, anything else?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you have any info for the parents to look at?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is this information for a parent that is planning ahead for a child's higher education?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes it is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We have resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support their child's college journey.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do you have any info on how college can help me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can look at our Reasons to Attend a College or Career School section", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5c1c3c6a47d0193987bc89846589348b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like to get information about new applicants", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are not currently on an income-based plan and want to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an income-based payment plan that limits your payments to a percentage of your income.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and what can I do if my income has changed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you can request that your income-based payment be recalculated to reduce your current monthly payment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, I need to find out Loan Application. Wait, can you describe the Direct PLUS loan application again?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I have placed a security freeze on my credit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I have to take care of the freeze now or can I do it later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need to take care of the security freeze before you continue.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "32ae0a8871ed16a516fd7930d55e0305", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do student loan deferments allow me to temporarily stop making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, student loan deferment could help you temporarily stop making payments and sometimes is the best solution; but it does not help in making progress in paying back your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any other alternatives to consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Actually yes, there is an income-driven repayment plan that you should consider.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "another question for you regarding the payment method. Can I request a general clemency if I am temporarily unable to make monthly payments on my scheduled loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have financial difficulties?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not yet", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have medical expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have no medical expenses", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you recently changed jobs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have acceptable reasons to request a general indulgence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "for now i don't have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "in this case you will not be able to request a general indulgence", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b95c47e5846aa0e1bd7bca9be8acc93d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will a student loan deferment help me out if i need to stop making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can see if a deferment is right for you and you would not have to make a payment but you won't be making any progress toward forgiveness or paying your loan back.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any other alternatives that make sense?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you could always try an income-driven repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know on what are the requirements to consolidate loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there are eligibility requirements for receiving a Direct Consolidation Loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you want to consolidate a defaulted loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "none of the loans are in default", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "not that either, no defaulted loans here", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what if I was to default before consolidating? what do I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you wanted to consolidate a defaulted loan, you must either make satisfactory repayment arrangements on the loan before you consolidate, or you must agree to repay your new Direct Consolidation Loan under another repayment plan.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "99e91daef4bfcf5b0744c8ba2870fb40", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " What is the feedback center for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You can use the feedback center to give us feedback regarding any complaint, issue, concern, suspicious activity, or scam that you are aware of or simply to giving us positive feedback or to review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I don't agree with the response to my submitted complaint?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you should follow our procedure for resolving disputes before contacting the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there anything else I should know about locating the best repayment strategy? How do I begin my repayment plan strategy from the ground up?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Finding a repayment plan that fits your needs is very important.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I get started using the loan simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The simulator will guide you through a series of questions based on your selections.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need assistance finding the best repayment strategy for you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes. I would definitely appreciate some help.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Excellent. We can help you find a repayment plan that best fits your needs and goals.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What important information should I know about using the loan simulator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "As I've mentioned before, the simulator is just for informational purposes only and shouldn't be taken as financial advice.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "70f3b95dacad33b20b953c73d0f91d42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the feedback center ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The feedback center is important for us because you can submit a complaints for issues, concerns, suspicious activity, or a scam and you can give us positive feedback or review an already submitted case for Federal Student Aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I submitted a complaint to Federal Student Aid and I got a response I do not agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you believe your response is not in agreement with you or believe it is incorrect you should follow our procedure for resolving disputes and you should do this before contacting the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Thank you. I'd still like to learn more about loans. What, on the other hand, is the disadvantage of consolidation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The consolidation usually increases the period of time you have to repay your loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see... But anyhow, how do I apply for a consolidation of the loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You just need to apply for it, be online or in paper.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You know what come next you send your application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I have an idea about it.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Great, because your consolidation servicer you selected will complete the action required to consolidate your loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "There are different repayment plans, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you need to choose the one that better fits to you, so you have the best chances to success your payments.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c9c3ef69d5c741f14798a542dd4dff3b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "is this where I go to complain?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your feedback is important to us. You can submit a complaint , give us positive feedback, or review an already submitted case.\n ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what can I do next if I don't agree with what Federal Student Aid decided?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can follow our procedures for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "By the way, regarding PLUS loans from the Direct Loan Program, how much money can I borrow with a PLUS loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The most you can borrow with a PLUS loan is the cost of attendance at the school your child would attend minus any other financial assistance and the school determines what the cost of attending there is.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What must I do to receive a parent PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you the biological or adoptive parent or a step-parent of a dependent undergraduate student who would be enrolled at least half time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am a parent of a dependent undergraduate student that will be attending full time.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you not have an bad credit history?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, my credit is not bad.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you meet the general eligibility requirements for federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I do not.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you would not be able to receive a parent PLUS loan.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a9d55878b5314c1e3d166257dbb581dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have something to submit about false information that I was given.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This is the place to submit a complaint an issue, concern, report suspicious activity, scams, or give us positive feedback.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response that you didn't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes that's the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, we suggest that you follow our procedure for resolving disputes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Wouldn't it go faster if I contacted the Ombudsman directly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We encourage you to follow our procedure before you contact the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I had a relatively good overall experience, can I mention that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course, that would be beneficial to all in that department.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there a way to see what is up with my on going cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can log on to your account online to view, track, or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And if I need to talk to someone directly?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you feel that you need to speak directly to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes I might just need to.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Call 1-844-651-0077 for help with submitting your feedback or to ask questions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0a0539fb744ecca0d1b7c9f5d478b3cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Did I reach the feedback center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you have reached the feedback center and your feedback is very important to us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you do not agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I did not previously submit a complaint.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I log in and manage my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can log in and manage your case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Am I allowed to share positive feedback also?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you are allowed to share positive feedback at the feedback center also.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you want to speak to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I would like to speak directly to an agent about my feedback.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you can call for help to submit your feedback or to ask questions at 1-844-651-0077.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bf48ebec9321958cf1b2c8c13bd18d6a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm here to ask a few things about submitting feedback.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Then you're in the right place, your feedback is important to us. You can submit a complaint an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you don't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, there was no problem.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I mean, I can submit a complaint, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I don't agree with the response, like you already hinted at?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you believe the response is incorrect, follow our procedure for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will do. Is there way I can manage my cases online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can manage your cases online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I wish to speak to an agent? I mean, actually talk to someone.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can always call for help with submitting your feedback, or to ask questions. Simply dial 1-844-651-0077.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bf803ab05c04cba61d2fa9d8d6d686ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why is their a feedback center for Federal Student Aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have a feedback center because it is important to us to find out complaints for issues, concerns, suspicious activity, or scam, and it helps to give us positive feedback also.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you are not in agreement with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I have not received a response back.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Am I allowed to submit a complaint on behalf of someone else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can submit a complaint on behalf of someone else or for yourself.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have it, I was saying it because I have an aunt who has a problem and can't come here so he was going to do me the favor. How do I get a copy of my SAR if I can't log into the fafsa.gov website?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID 1-800-433-3243. You request a copy of your SAR through this phone service and a copy will be sent to you via the mail, please allow 10-14 days for delivery", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "When looking at my SAR, I noticed a mistake. What can I do to rectify this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Have you reviewed your SAR fully and found there to be errors present?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I'm only asking should this situation arise", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "17bfa62dfc07bdfbbccfd13cf6e0cf33", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, could you explain to me what exactly the function of the Feedback Centre in relation to Student Aid is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Feedback Center is a useful function that allows you to submit an array of things, including submitting complaints, any concerns you may have, any suspicious activity that you encounter. You can also use this Center to give positive feedback or review cases that have already been submitted", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have already submitted a complaint to the Feedback Center and don't agree with the response I received. Have I any further recourse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you receive a response in relation to a complaint that you don't agree with or that you believe to be incorrect, you should follow the procedure to resolve disputes. You are advised to do this before you contact the Federal Student Aid Ombudsman Group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I manage my own personal cases within the Feedback Center?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can log in to your account where you can view, track or update your own cases", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Is there anything in particular that we can help you with at this moment in relation to managing your cases with the Feedback Center?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I have nothing in particular that I need help with, thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What in particular do I need to do to manage my own personal cases within the Feedback Center?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "When you log into your account in the Center, you then click on Manage Cases", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is there anywhere within the Feedback Center where I can share positive feedback in relation to my financial aid experience?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can log onto the Feedback Center and go to the section stated \"Share Positive Feedback\"", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2da4f0b0c33645336e4ab924299ed787", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'd like to submit some feedback on my experience.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you can submit a complaint, an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you didn't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes that is the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case follow our procedure for resolving disputes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "And how do I subsequently check on my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can log in to your account to view, track, or update your case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I find this information insufficient. Is there any way to get more help beyond this feedback center?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "I'm sorry to hear that. Would you prefer to speak to an agent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I guess not.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "We have more information that has proven helpful to some. Would you like to see our popular topics?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes please.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is it possible to submit a complaint?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It is possible to submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "72a1223ae425ae032832a1432c1f933f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does the feedback center do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The feedback center is important because you can submit a complaint an issue, concern, suspicious activity, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I don't agree with a response from Federal Student Aid after my complaint?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you feel the response is incorrect or don't agree with response then you have to follow our procedure set in place for resolving disputes and we would like you do it before you contact our Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I share positive feedback also?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we encourage you to share positive feedback about your financial aid experience.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I mange my cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need to log in to your account to view, track, or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there someone I can call?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to speak to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I would like to call to speak to an agent.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you can call 1-844-651-0077 to talk to an agent about submitting your feedback or to ask questions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ecb2811b98b0862d8443b9c78bec5051", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here for plus loan info?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "They can help you pay for education expenses not covered by other financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "where do I apply for a parent plus loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use the online application to apply for a parent PLUS loan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'm hoping to find out as well. What is the purpose of the loan simulator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The loan simulator is a new tool to help you make decisions about your student loans and whether or not you should decide to consolidate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there ways to help make the tool better?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We love feedback, the asking of questions, and request of new features.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are the results of the loan simulator just used for informational purposes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, results of the loan simulator are just for informational purposes and is not real financial advice. As always, you should review all available options and make decisions that are right for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it possible to share the loan simulator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, we encourage you to share the tool with friends and family.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "17f3ec8efd2242b66ff0908b67cff441", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are Direct PLUs Loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "PLUS loans are federal loans that parents get to help their dependent pay for education expenses.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Could I apply online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can fill out the online application for a parent PLUS loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is it okay if I ask another question? May I simply file another complaint about suspicious activity or scam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam , on behalf of yourself or someone else", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can you give me a link to submit a complaint?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I will give you the link", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you also link me to where I can view my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, just log in to your account to view, track or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is there anything else we can help you with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, thanks", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e3b19f83b8b5f97e6354fbee94ee520", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do all schools cost the same or do they differ from school to school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, all schools are different but we can give you tips on how to lower costs when you go to school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there discounts that colleges could offer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you going to the same school as one of your parents did or are you considered an alumnus?.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i am not attending a school one of my parents attended.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Will there be more than you or another child from your family attending the college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I would be the first child in my family attending the school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you a student government leader or editor of the college newspaper or yearbook?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I am not either a government leader or editor.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you an older aged student or family's main wage earner?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am my family's main wage earner.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you might be able to get a discount on tuition from the school you are attending.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I still need to find out reasons to attend a college or career school. Do you have any suggestions about how college could be of assistance to me ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can look at our Reasons to Attend a College or Career School section", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "536ce9669b9ba5393c0cfb1f53051365", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to do a little digging to learn more about paying for college", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you learn about college costs and give you tips on how to lower costs when you go to school ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how many classes should I take to help save money?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Take the maximum number of credits allowed, so it reduces the amount of time it will take you to graduate", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another issue concerned the totals published the previous year. What percentage of the number of applicants is affected?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This means that there were applicants who submitted an application in a previous year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me why several blank districts on the maps?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is noteworthy that they are listed as missing data.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "What conditions must be met for this purpose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of note is the lack of the statutory adjusted cohort graduation rate.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "What would happen if the districts were merged?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "It is noteworthy that the districts are listed as missing data.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can you tell me if schools should contain all the information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course, it's also worth noting that, unless the school has opened, merged, or changed its name in the past year or two.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "43759a1259431c208090110f9c9eac9f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please tell me what is included in the Federal Student Aid Specific Resources section of the IT Standards Library?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The section you mentioned includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project my be required to comply with dependent on the contract.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is included in the General References section?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The General References section includes Lifecycle Management Methodology.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, that's it. I'm really interested in learning more about Doing Business With Us. How can I get in touch with you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Federal Student Aid relies heavily on information technology IT to support complex business processes. Therefore , effective use of IT is essential to many Federal Student Aid acquisitions. Contact The IT Standards Library identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, plenty questions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, please e-mail FSA Acquisitions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh, I will do that. What can you tell me about acquisition notices?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc ., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can these forecasts change?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, all forecasted procurements are subject to revision or cancellation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3589d3024fe9e7fa26504ac3bca5c2e2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you inform me what actions can I take for the credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You must have an endorser for this purpose.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What requirements must the endorser meet to seek credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can opt for a Direct PLUS Loan as long as you are eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Endorsers participate in this program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this case they do not participate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What does it mean to have a co-signer? Who is capable of completing the co-signing process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The spouse of the applicant.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "It is saying that I need a co-sign code, but I don't think I have one. What should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you are the co-signer, you should contact the IDR applicant for the code. If you are the applicant, you should have received an email containing the code.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I can't find the code and my IDR is part of a Direct Consolidation Loan Application. Where can I find the co-sign code?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Once you log into your account, you will need to click on \"Direct Consolidation Loan Applications\" under My Loan Documents to locate the code.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "48143d11ef85e3e321320167d2fe43aa", "turns": [ { "da": "response_negative", "role": "user", "turn_id": 0, "utterance": "Hello, can you advise me with the credit part?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 1, "utterance": "Where can I download bankruptcy related documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 2, "utterance": "As a primary requirement you have to fill out various documents related to the topic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can you explain in more detail what you just informed me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "It is important that you look for an endorser so that they facilitate your credit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "What consequences can generate that the adverse credit is incorrect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "The endorser must meet certain conditions to be eligible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "The endorser can be the student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Can not be.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What information can you give me regarding adverse credit is incorrect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It all depends on the information you supply.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a615d75b02952e505ac238ee688a963f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the direct plus loan application for graduate students. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you wondering what a Direct PLUS Loan Application for Graduate/Professional Students is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I know that already.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to apply for a PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First you need to log in to start your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "On a somewhat related note, about a plus loan. Who can complete the co-signing process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The spouse of the applicant.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "It is saying that I need a co-sign code, but I don't think I have one. What should I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you are the co-signer, you should contact the IDR applicant for the code. If you are the applicant, you should have received an email containing the code.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I can't find the code and my IDR is part of a Direct Consolidation Loan Application. Where can I find the co-sign code?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Once you log into your account, you will need to click on \"Direct Consolidation Loan Applications\" under My Loan Documents to locate the code.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3f08ac1354721eea07d51b39a4cf54fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is Aidan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology, artificial intelligence, and natural language processing to answer your questions. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what types of questions Aidan can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yea give me an example", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you have any common financial aid questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yeah, what can you help me with?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You could type: \"What kind of grants are available to pay for college?\" , to get an answer.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is that the type of question you wanted to ask?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not really, but I get how it works", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what else can he answer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out your current loan account balance, learn more about grants, or get help contacting your loan servicer.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "977e15bb9f912ecba94dc1686b76bcab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps involved after I submit my FAFSA form for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Firstly, you will need to check that all the information that you supplied is correct and completed in full as it appears on your Student Aid Report (SAR)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I receive my SAR after submitting my FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "By providing us with a valid email address, you will receive an email from noreply@FAFSA.gov. This will give you instructions as to how you access your SAR online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I have no email address, how do I receive my SAR in this case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "With no email address, you will receive a SAR or a SAR acknowledgment via postal mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have one more question about sharing feedback. Am I able to share some positive feedback about my financial aid experience if I feel the desire to do so?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we welcome positive feedback as well.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I manage my cases online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, just log in to your account to view, track, or update any case info you might have.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you need to speak to agent now?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I would like to speak to an agent.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you want to call and talk to an agent to submit your feedback?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I would like to call.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can call for help submitting your feedback or to ask questions at 1-844-651-0077", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2eb85da28078980a0ada851fb09f5753", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions about what it means to be a co-signer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. A co-signer will be the spouse of the applicant who initiated an Income-Driven Repayment Plan request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you aware that the co-signer isn't obligated to repay the loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I didn't know that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How long does it usually take to go through the co-sign process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The majority of people complete the process in just 10 minutes. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I see. let me ask another question. to Appeal a demo credit decision ?. Can you explain what the bad credit is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It can make credit approval difficult.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the lender's deed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Its purpose is the credit release.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do I need information related to mitigating circumstances?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You are primarily an authorized user on the account.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0133dbef3be80f394e743acf2b718fd9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with understanding how financial aid works.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do your questions pertain to a specific type of financial aid, such as grants?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I'm not sure how they work.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Grants are usually based on financial need and normally do not have to be repaid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Another question regarding financial aid, what if I decide to take out a loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Please make sure you understand who is making the loan and the terms and conditions of the loan. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Just like other loans, student loans are money that's borrowed to pay for college. The money will need to be paid back, as well as any interest that your loan(s) accrue.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "One more thing, to obtain funds from the Direct Loan Program, what should my enrollment be? How should my academic progress be?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " To get Direct Loan Program funds, you must be enrolled at least half-time.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd also like to know if there are any additional resources for aid. Is there any other type of aid available from the federal government besides Federal Student Aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What could affect my eligibility for financial aid?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "There are many factors that affect a student's financial aid eligibility, such as being a member of a military family.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Where can I look for other sources of aid?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "There are several sources for financial aid, including federal, state, and college.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "a4f9328368734a51935c0e4dda77dcc0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the amount of my federal student aid figured out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "When you fill out your FAFSA form the college you list will use the information you provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How does my school figure out the non-need based aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your school has a formula they use to calculate they non-need based aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Will this example help you, \"If you have cost of attendance at $16000 and you have been awarded a total of $4000 in need-based aid and private scholarships, the you can get $12000 in non-need based aid.\"", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, it does not help me understand it at all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if my COA is $16000 and my EFC is $12000?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then your financial need is $4000.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I have a PLUS loan from the Direct Loan Program for parents, how will we know when the money will be delivered to us?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The school will notify you in writing each time they give you any part of the loan money", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "by when should we get our money to help pay for books?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you eligible for disbursement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "don't think so", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "You should contact your school", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1aca54688684d667cc704825cf85e691", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it wise to compare school aid offers I get from each college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you applied at several colleges?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i have not yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will my aid amount be the same at each school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Actually, each financial aid package is different because each college is different in what they offer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Which is more expensive between, private student loans or federal student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Generally, private students loans are more expensive.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "There's more to Net Price Calculation than meets the eye. How do I calculate my school's net price?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are easy steps to follow when figuring out net price of net cost.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the procedure for informing my school about which financial assistance I will accept?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your student aid offer will include directions on how to accept the aid offer and you might have to put the amounts you are accepting in an online form and then submit it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I receive this benefit for both a professional school and a university? . Is it better to look at each cost per school for offers of aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, always be sure to compare aid offerings from each school to see which will be most affordable.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What if the school i want to attend does not list the cost of attendance on the aid offer?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You should ask the financial aid office for the figure and make sure it includes the amounts you would pay to the school directly such as tuition and fees as well as living expenses, books and supplies, and transportation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9974f6a50b58ab8be6c97c8528afda0e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to help me with something. I recently left the school and the school did not make the required return of the loan funds to the loan administrator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, we will help you learn more about your unpaid rebate registration to see if you can qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "dropped out of school after receiving a loan from the Direct Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "ok but in this case I would like to know if I am eligible for discharge of my loan since I attended a school that closed less than three years ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In addition to that point if you meet the eligibility requirements for closed school discharge, and want your loans to be canceled, please contact your loan administrator to apply for closed school discharge now instead of waiting three years to receive a closed high school automatic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would like to know if I'm eligible for a discharge of the portion of my loan that the school failed to return?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am ready to request the download of the refund without paying, what do I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must complete the Loan Download Application - Unpaid Repayment and submit the completed form to your Loan Manager.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How much of my loan will be canceled if I am approved for loan cancellation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Only the part of your loan that your school should have returned will be canceled. Contact your loan servicer for more information.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "How do I request a refund download without paying?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You should contact that school and try to resolve the problem with the school before requesting an unpaid reimbursement registration.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "482408766323ed03961f934267a55ee5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a question regarding the Loan Simulator in the FSA process. How accurate is it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I have not tried it yet, I'm just wondering how accurate it is", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there anywhere on the website that I can send feedback to try to streamline the process or make it more user friendly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can contact us in the \"Help Us Build This Tool\" section, where you can share your feedback, ask any questions and send any requests for new features", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a share option built in with the Loan Simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we have invited every user to share the Loan Simulator with their friends and family", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I get the most accurate result from the Loan Simulator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to provide the most complete and accurate information during the process. This tool cannot however, predict your future payments with 100% accuracy", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What exactly is the Loan Simulator within the FSA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Loan Simulator is a new tool that is designed to help you make decisions about your student loans. It can be used to find repayment plans that will suit your needs and wishes, and may even prompt you to consolidate your borrowings ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "69428ee31d0bc8e5074c4a7ab7cc5a6f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to see what payments will be like for a loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can try the Loan SImulator. The Loan Simulator is a new tool to help you make decisions about your student loans. You can use it to find a repayment plan that meets your needs and goals.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "will it actually give me a good estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to get the most realistic results?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not, if I have to give too much personal information. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I just give numbers that are close but not the real thing and start a new simulation to see how different numbers work for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can see what happens when you borrow more.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it show me what happens if I get into financial trouble and stop making payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can find out the impacts of suspending payments", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I use this thing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will guide you through a series of questions based on your selections ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dee3b66ffc8a8bbb98713c00a22cf5b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, could you please advise me as to the accuracy of Loan Simulator, is it accurate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you provided Loan Simulator with accurate information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not tried Loan Simulator yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can the Loan Simulator predict future payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Loan Simulator can only provide realistic results if you provide complete and accurate information about your circumstances but you must keep in mind that the tool can't predict your future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is it possible to make suggestions to make the tool better?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes we would appreciate your feedback and any requests for new features that you think will be helpful.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it possible for you to guide me through the loan simulator so that I will get the best results?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes I can guide you through a series of questions based on what might be best for you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Am I allowed to share the Loan Simulator with others?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "For sure you can invite your family and friends to use the tool.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e4146965325c8d899c1e7453cb4be6cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions about the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what you need to do to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm aware of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I learn more about the calculations of the simulator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can learn more about Loan Simulator calculations on our website.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'll check it out later. Is there a way I can help with improving this tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can contact us to share your feedback, ask questions, and request new features.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I share the loan simulator with others?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course, we invite you to share this tool with friends and family.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, before I forget it: how do I get the most accurate results?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can't predict your future payments with 100 % accuracy.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8856e2eb46f6f343ed0452dcd3b38a4e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have a few questions about the accuracy of the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to get the most realistic results then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, because I'm certain none of the results are actually reliable.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I entered the wrong data. Can I start from scratch with the whole simulation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the loan simulator intended for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Does the school determine how much I need to borrow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, and here you can see how choice of school affects how much you may need to borrow.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can the simulator help me pick a plan for my studies?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. You can use it to find a repayment plan that meets your needs and goals or to decide whether to consolidate.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "177b2eb91222ebde398db5c5c5aad80d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help using the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to assist you with that. The loan simulator is a tool that helps you make decisions about student loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I get the most realistic results from the loan simulator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It's always important to know that the simulator is not 100% accurate, but for the best results, be sure to provide complete and accurate information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you help me in any other way?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to speak with an agent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Not really.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you interested in our popular topics?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Not right now.", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What kind of positive feedback can I give?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " You can share a positive feedback about your financial aid experience, for example.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "b20234208f893b6c813782a41874c8c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here because I have several questions about the loan simulator, for example about it's accuracy.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that'd be great.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You'll need provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can t predict your future payments with 100 % accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I allowed to share the loan simulator with others?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we invite you to share this tool with friends and family.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Great. Can I help you improving this tool somehow?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Contact us to share your feedback, ask questions, and request new features.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I use the results to plan my finances?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but remember: the results of Loan Simulator are for informational purposes only and should not be considered financial advice. You are encouraged to review all available options and make decisions about borrowing and repayment that align with your individual goals.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So, using this tool, can I also simulate borrowing more money?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course, simply start from scratch to do this.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6c044ce4cac224ddefe8f791f77ee1b6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to know how accurate is the loan simulator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Provides complete and accurate information when using Loan Simulator. Please note that this tool cannot predict your future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And how can I collaborate to build this tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Contact us to share your feedback, ask questions, and request new features.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what is loan simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans. Use it to find a payment plan that meets your needs and goals or to decide if you want to consolidate it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what do I do if I'm struggling with my payments", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Decide whether you want to temporarily stop payments or reduce your monthly payment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what is the aim of the simulator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Loan Simulator results are for informational purposes only and should not be considered financial advice.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5a0f086abd0ec9882bcfb58b2804e965", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about loans, and the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, we are here to help you. The loan simulator is a tool that will help you to know the realistic results related to your loan. Is this what you are looking for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's exactly what I'm looking.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great! You just need to provide all the information in the most accurate way possible to get a prediction of how your loan could result.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. Now, about my loan security .. could you give me more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important to verify that you do not suffer from a scam to do this. Get information about identity theft.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can I find more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can find more information through goarmy.com", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is the calculation of eligibility for student grants?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "It is important to note that your disbursed school paid your aid or credit balance incorrectly.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "What does this process consist of?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Your school is in charge of calculating the loan.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What are the procedures for this purpose.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "As a first objective you must have been under 24 years old or be enrolled at least part-time in a university or vocational school.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "434f0e1c1b6eec62cdc1e304efae7403", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are loan simulators accurate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I want the most realistic results.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should provide complete and accurate information when using a loan simulator and keep in mind it cannot predict any future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, am I eligible for a parent PLUS loan? What does it take to get one?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a biological or adoptive parent of a dependent undergraduate student enrolled at least half-time at an eligible school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I am a parent", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in a situation where you don't have an adverse credit history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You are not eligible for a Parent Plus Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can my kid get a loan instead?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we also offer PLUS loans for graduate or professional students", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d5ac71b2545702fcc615ddf94baa9197", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like help with the following, how do i decide which income based payment plan should i choose?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to decide which payment plan suits you based on your income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "it's not what i want", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If I have to certify my income every year, what should I do with my family's data?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must provide your loan servicer with up-to-date income and family size information so that your servicer can recalculate your payment. even if there is no change.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok, fine. About recalculating my monthly payment, what can I do if my income has changed or the number of members in my family has changed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, you can request that your income-based payment be recalculated to reduce your current monthly payment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Understood, another question I have, if I want to get a payment plan based on my income, what can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if you want a plan your only income based payment plan option is the IBR Plan", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have one other question about Loan Simulator. Are there ways to help improve the tool?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We love feedback, the asking of questions, and request of new features.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Thank you. I'd really like to know. How do I apply for a repayment plan based on my income? What circumstances will my AGI be used in?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "One of the conditions is if you filed a federal tax return in the last two years.", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "If that is my case, what else?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "in this case your current income is not significantly different from the income reported on your most recent federal tax return", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "but this last does not apply to me", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "ok then This will be your adjusted adjusted gross income or alternative income documentation. we can't help you", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "96c7b1f877f42c5c3215c895a6c8df45", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I need help with my payment plan. How do I decide which income-based payment plan to choose?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ok but decided that an income based payment plan is what you want?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no well I'm not sure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What would be an income based contingent plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "under these conditions it would be: Income - Contingent repayment plan ICR Plan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to ask you on what is the best option if I have different federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can consolidate them into a single Direct Consolidation Loan. This can simplify repayment if you currently make separate loan payments to different loan holders or administrators, as you only have to make one monthly payment.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are REPAYE and ICR Plans and what do they entail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "well these plans consist that the payment is always based on your income and the size of your family, regardless of any change in your income. This means that if your income increases over time, in some cases your payment may be more than the amount you would have to pay under the Standard 10-Year Payment Plan.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Another thing to consider when it comes to Eligible Loans. What loans are not eligible for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Loans from the Federal Family Education Loan Program, and the Federal Perkins Loan Program don't qualify. They may however, become eligible if you consolidate them into a Direct Consolidation Loan", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I request an income-based payment plan?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Did you file a federal tax return in the last two years?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "no i haven't", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "in this case it cannot be your adjusted adjusted gross income or alternative documentation of income.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cf0330cb85734687156895f727197275", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need to know what is the forgiveness please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, what you have to know is that the amount varies between $ 17,500 or $ 5,000, it all depends on the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is important to note that you must submit eligible loans under the Direct Loan Program and the FFEL Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Can you tell me more about it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you tell me if you can receive forgiveness from various entities such as teachers and public services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can choose both plans but not the same teaching service period.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I have another question about federal student loan forgiveness if I was scammed by my school? And when will I have information about the claim I made?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you are a potential member of the group of borrowers to which the lawsuit applies, you should receive an email and mail notification between June and early July 2020.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have any other questions about the Sweet V DeVos lawsuit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Are FFEL Program Loans eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, these loans are not eligible for discharge under the Borrower Defense to Repayment law.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6dd63542d1b12b70a9e90f796755ef64", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know if I can get my federal student loans forgiven for their service as a teacher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must learn about the forgiveness program to see if you qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I already teach full-time for five full academic years in a row at a low-income school, do I qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in view of your history you may be eligible for forgiveness of up to $ 17,500 on your Subsidized and Unsubsidized Direct Loans and your Subsidized and Unsubsidized Federal Stafford Loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Also, How do I apply for a loan cancellation? What is the purpose of the loan application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important that you complete the application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "At what level can the PLUS loan be paid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is noteworthy that the school falsely certified the student's ability.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Can you expand that information more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course...", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I search for information in other instances?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, find information with your business manager.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "be595b11a03b6ff77352cdb0984eab36", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I need Exit Counseling?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what Exit Counseling is for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I know what it is for.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you are aware that it provides important information to get you ready to pay back your federal student loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have a subsidized PLUS loan do I need Exit Counseling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, it is required for you to complete Exit Counseling because you have a subsidized PLUS loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I drop below half-time enrollment, do I have to complete the Exit Counseling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you would have to complete the Exit Counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What requirements do I meet in order to participate in entrance counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "All information is contained within the counseling section on the website", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Dies every school offer entrance counseling?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Each school may have their own alternate entrance counseling requirements. Your school finance aid office will be able to tell you this or you can check out that the counseling available on this websitr satisfies your school's requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b82fe79ae420ea684a48f7fe29212665", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm wondering how the Graduated Repayment Plan works?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With this plan, payments are made for up to 10 years, and between 10 and 30 years for consolidation loans", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your income currently low but with a view to improving steadily over time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am in that category", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well in that case, this Graduated Repayment Plan might just be right for you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the best way to use the Loan Simulator to get the most reliable results?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will need to provide the most complete and accurate information during the process. This tool cannot however, predict your future payments with 100% accuracy", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have questions for Federal Loans, What are the loans eligible for the Graduated Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Some loans that are part of the William D. For Federal Direct Loan Program and the FFEL Program are eligible for the plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I've been given a repayment plan? Is it possible for me to simply change it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Correct. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time for free.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I use the Loan Simulator to figure out if I'm eligible for the Graduated Repayment Plan and how much I'll have to pay?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your loan servicer can help you choose the best loan repayment plan for you", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0a7f32262e15436fbd585e360f36c1bc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I choose the Direct Loan Master Promissory Note I want to preview?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you an Undergraduate Student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not an undergraduate student.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Gradudate Student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am a Graduate Student.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would have to find the MPN that you need whether it is a Direct Unsubsidized Loans, Direct PLUS Loans or both and would have to complete each one.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What exactly does the Mastery Promissory Note do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It explains the terms and conditions of your loan and you may receive more than one under an MPN over a period of 10 years to pay your or your child's educational costs.", "topic_id": 2, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "I'm curious on what are the circumstances in which certain districts on maps tend to be blank?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "The most common is that the statutory adjusted cohort graduation rate is missing, for example, if districts merged or a new district was created after 2009/10 and will not appear on the maps.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "ok and that is the only condition?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "not as I mentioned are several conditions", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "ok and relative to the totals reported last year they are different from the numbers reported now over last year. What is causing this?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "This can be due to several factors\nSince in previous years, we used representatives to determine if an applicant was a first time applicant; ine if an applicant was a first, time filing cabinet; We now use true declarant status for the first time as a criterion for being a senior. and this affects the totals", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2e2723862ba568014c8b51f4ec25bc40", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for more information on entrance counseling , can you give me some?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you familiar with the term itself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not really, can you help me?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know what group of people are suited to entrance counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I really don't know who it is suited to", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know how long the entrance couseling takes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, this I do know", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, just to let you know, the entire counseling process must be completed in a single session. Most people complete it in 20-30 minutes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to know on what repayment plans may be suitable for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "one of the following income-based plans may be right for you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And what do i need?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "FSA Verified ID", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f4397688785c7f007a191ef8d4a48b2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, a question. Can US students apply for federal aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to search for information related to the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "In my case I am not from the USA, can I participate in obtaining federal aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For certain procedures carried out on a specific date they are applicable.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Where do I have to send the FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is essential that you go to the financial aid office to request information related to the subject.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you have any suggestions for tools that we might use? Are there any tips you can give me on how to keep my federal student aid qualification?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have a section on the website entitled \"Learn How to Stay Eligible\", which will give you all the relevant information", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who is eligible to qualify for federal student aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. All applicant should keep up to date with the criteria involved, understand the different programs that are available, learn how to stay eligible for financial aid and also how to get eligibility back if it is lost", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are the criteria involved in non-US citizens becoming eligible for federal student aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In general, if you have a green card you will be considered to be an eligible noncitizen and may receive financial aid provided you meet other basic eligibility requirements. We have further information on this which tells you what immigration status makes you an eligible noncitizen", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0c06ecf919e591ef8dbb11efc32fa3f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know whether I, as a non-citizen, qualify for federal student aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First, it's very important to know that being a non-citizen does not automatically disqualify you for aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What would cause me to be ineligible for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Certain types of documentation can disqualify you. Do you only have a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't have this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Okay. Are you in the U.S. on an F-1 or F-2 non-immigrant student visa?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you hold a G series visa pertaining to international organizations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "I'm sorry to have to inform you that this disqualifies you for federal student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Another thing I want know. What is the purpose of federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "FSA must only be used for educational purposes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I have a question about other resources aside from Federal Student Aid, does the federal government offer other financial aid programs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c13344869c810beb8c5716ed99837696", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the best choice when accepting financial aid from a school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Accept financial aid funds you don't have to pay back above anything else.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you received your school's financial aid offer yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have not received the financial aid package from my school yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the process of telling my school which aid I will accept?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your student aid offer will include directions on how to accept the aid offer and you might have to put the amounts you are accepting in an online form and then submit it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I have questions about what I am accepting?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should always contact the school if you have questions about what aid you are accepting and the repayment terms.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "by the way, how is the amount of federal student aid determined? and what does the cost of attendance or COA refer to?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your COA is the amount you will pay to go to school.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you attending at least half-time?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I will be attending at least half-time.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your COA would be the estimate of tuition and fees, cost of room and board, cost of books, supplies, transportation and many more.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4ff0ac19d0cc7c2a5dc1a504ad636326", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here hoping you could explain how the income-sensitive repayment plan works. Can you tell me more about this plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The payments under this plan increase or decrease based on your annual income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What can you tell me about monthly payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Under this plan, you'll have monthly payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Okay good, now regarding Federal Family Education Loan Program, do I just make one payment or two payments to one place?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will only have one monthly payment to make if you consolidate them into a single Direct Consolidation Loan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "so I can do this for my Perkins loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You can contact your school for more information on Perkins Loan repayment plans. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do you have a chart that shows what payments will be like for whatever I choose?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can use the Loan Simulator to get a look at which plans you may be eligible for and see what your payments will look like", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "625d017cbc6ca5796f4374b3a6047639", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to find the best repayment plan for my school loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want affordable payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "that would be great", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Repayment plans can be based on your income to make them more affordable", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you combine my loans so I get a better payment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can consolidate them into a single Direct Consolidation Loan. This may simplify repayment if you are currently making separate loan payments to different loan holders or servicers.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I want to combine my loans so I can simplify my repayment plans, but what if I have FFEL program loans owned by the U.S. Department of Education ED? What will happen?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you should contact your loan servicer.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I understand. Say, which loans are eligible for that repayment plan we talked about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Allow me one final question: what if I have FFEL Program loans that are not owned by ED?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that situation I'd recommend you to contact your lender.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fcb0a92e8c2240f51342ba1a86144dea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to see what I can get out of a repayment plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for an affordable repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I what to see what is available ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I consolidate loans to get a better plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have multiple federal student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I have two", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can simplify repayment by consolidating them into a single Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a stock option built into the Loan Simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we have invited every user to share the Loan Simulator with their friends and family", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "something else I want to ask, can I simplify the payment by consolidating several loans, can I do it with the Perkins loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You should contact your school for more information on Perkins Loan repayment plans. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I have to certify my income every year, what should I do with my family's information? Will I always pay the same amount every month with a payment plan determined by income as my family grows?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You must provide your loan servicer with up-to-date income and family size information so that your servicer can recalculate your payment. even if there is no change.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c95ba12e58a090f84f40b2178c20aa8b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to help me choose the federal student loan payment plan that is best for me.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you in search of a loan where your payments are more affordable?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not necessarily\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And how can I see what plans you can access?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Before contacting your loan manager to discuss repayment plans, you can use our Loan Simulator to get an early look at the plans you may be eligible for and see estimates of how much you would pay monthly and overall.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are you aware of the FFEL Loans that are Eligible? Which loans qualify for the repayment plan we discussed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Sure. Now I need to ask about repayment plan. and what are the loans based on", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "repayment plans may give you more time to repay your loans or may be based on your income.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Please, give me more information about Graduated Repayment Plan. In what way can I use the Loan Simulator to estimate my eligibility and payment amounts under the Graduated Repayment Plan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your loan servicer can help you choose the best loan repayment plan for you", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Regarding the choice of the federal student loan repayment plan, could I change the repayment plan at any time for free?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.\n", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And how is the federal Perkins loan?\n", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.\n", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "a97d54b09d5c6c7f2c0c5c92ad887e69", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions about my student loan plan. Perhaps you can help me with that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to make your payments more affordable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "That would be nice, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should know that repayment plans can give you more time to repay your loans or can be based on your income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand that. What if I want to change my repayment plan, though?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Contact your loan servicer if you would like to discuss repayment plan options or change your repayment plan. You can get information about all of the federal student loans you have received and find the loan servicer for your loans by logging in to \"My Federal Student Aid\".", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That is something I am sure of. But can I know if there is a case if I have FFEL Program loans owned by the U.S. Department of Education ED?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you should contact your loan servicer.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I understand. Say, which loans are eligible for that repayment plan we talked about?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Allow me one final question: what if I have FFEL Program loans that are not owned by ED?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that situation I'd recommend you to contact your lender.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "903f99d828a215c2e1c1ffee315d74d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help choosing a federal student loan repayment plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you having trouble paying your student loans and are looking for payments that are more affordable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my son is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it a good idea for my son to consolidate his student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Consolidating them into a single Direct Consolidation Loan can help him simplify the repayment process, since he will only have one monthly payment to make.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a section on the website for comments or suggestions on the performance of the website and make it easier to use?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can contact us in the \"Help Us Build This Tool\" section, where you can share your feedback, ask any questions and send any requests for new features", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "My son has now been allocated to a repayment plan, but he is having difficulty making the payments. Is it possible for him to change his repayment plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Absolutely. Your son can change his repayment plan for free at any time.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Now, related to this Federal Student Aid program, what if I have FFEL Program loans that are not owned by ED?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that situation I'd recommend you to contact your lender.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can you explain to me on what is a Direct Consolidation Loan and how does it work?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A Direct Consolidation Loan allows your son to combine all his student loans into one loan, so instead of paying separate payments to each loan holder, he would only be making one monthly payment.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Can you consolidate multiple federal student loans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "20d1354fe0a3f4dfaebb10ee9e14dd86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here to look at a good repayment plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for a repayment plan with affordable payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no looking for information on any plan affordable or not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "who can I talk to so I can get some options?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can contact your loan servicer if you would like to discuss repayment plan options.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question regarding Eligible FFEL Program Loans. Say, which of the following loans are eligible for that repayment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Got it. Another question about Say, which loans are eligible for that repayment plan we talked about?. who is my loan servicer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can find who your loan servicer­ is by logging in to \"My Federal Student Aid.\"", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd like to ask if in case I have loans from the FFEL Program, what are the possible income-driven repayment plan that I can choose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "if you want a plan your only income based payment plan option is the IBR Plan", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If I give you some of my information, could you give me an estimate of how much my payments will be?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can use the Loan Simulator to look at what plans you may be eligible for and see estimates for how much you would pay monthly and overall. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "is all this info you're giving me for all loans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you have a Federal Perkins Loan you can check with your school for more information on repayment plans.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "73555d54afca7627c5ec345b247542bc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what federal payment plan you recommend me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Choose a plan where payments are made easy for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I need to find a payment plan that suits my needs, what do you recommend?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "A payment plan can give them more time to pay and can also be adapted to your income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "When selecting a payment plan, can this be modified at any instant of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, they can be modified and at no cost.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm aware of that. But what if I have FFEL Program loans owned by the U.S. Department of Education ED? How can I modify my payment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you should contact your loan servicer.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I understand. Say, which loans are eligible for that repayment plan we talked about?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Allow me one final question: what if I have FFEL Program loans that are not owned by ED?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that situation I'd recommend you to contact your lender.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "06f571cd8f2587769f658bc145838566", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to have more information about the delinquency of student loans and default.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course it is essential that the loans are repaid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Could you please elaborate the advantages when I choose to combine my loans into a direct consolidation? Will it make my repayments more manageable?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I made the refund arrangements soon enough after my loan has gone into default? Will I be able to get out of default on my loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you can resolve the breach quickly. Learn more about how to get out of default.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and who has to declare if the loan was made under the Federal Perkins Loan Program?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date. Find out where to go to get information about your Perkins Loan.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And how can I do if I have problems to make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "in that case there are several options available to you\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "and what else should i do?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Find out where to go to get information about your Perkins Loan.\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "090e74789ee3478bb0e79ad145394e0d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course it is important that the loans are repaid\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Ok thanks, and in case I have problems with the monthly payments, what alternative options can I have if I have this problem?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "one option is to change the due date of your payment", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Are you aware of the words \"student loan default\" and \"delinquency\"? What resources can I use to learn more about the Federal Perkins Loan Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Contact the school where you received the loan for more details.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and could you help me to have more understanding of the default\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "is your loan still delinquent?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "ok what if i have more questions?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Find out which loans qualify and get additional information about the 0% interest period, administrative tolerance and other student loan flexibilities due to the COVID-19 national emergency.\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c7a36becfff7e3d3678490333a80d2cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course it is important to understand that Loans must be repaid\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And how do I do if I have problems making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When do I start repaying my consolidated loan, if any of my loans are still in the grace period?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If some of your loans that you want to consolidate are still in the grace period you have the option of indicated on your Direct Consolidation Loan application that you want the servicer that is processing your application to delay the consolidation of your loans until closer to the grace period end date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I decide that I would like to consolidate my loans how do I go about applying for a Direct Consolidation Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are two ways in which you can apply. You can complete and submit the application online or you can download and print a paper application for submission by U.S. mail.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "If you apply how do you think you will submit your application, online or by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I don't think I will be applying.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Once I have submitted an application who do I contact if I have question about the consolidation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have questions or concerns about your new Direct Consolidation Loan it is best if you contact the servicer of the Loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "114cba71cb84f71ada24384d79d8bece", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to get information about student loan default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Loans must be repaid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have missed a payment or are having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "En relación con los contratos de préstamo, ¿cuál es su pagaré?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Read your promissory note. It is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I was just thinking about asking about the loan. In the Federal Perkins Loan Program, who would declare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and what should i pay?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is important to pay the amount that appears on your bill and pay before the due date.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens if I am behind on my student loan for more than 90 days?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case your loan servicer will report delinquencies to the top three national credit bureaus\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if my payment is due?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The first day after you miss a student loan payment, your loan is past due or delinquent.Your loan account remains delinquent until you repay the past due amount or make other arrangements, such as deferment or leniency, or changes to repayment plans .\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e48da929535ac60f66ce0de05a19014", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am delinquent on a loan do I really have to pay?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Loans must be repaid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have missed a few", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You need to talk to the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are you also aware of these records? What important documents should I keep in a well-organized file?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "it is important that you keep your promissory note, among others", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "who do I contact for the Perkins loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can contact the school where you received the loan", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and for the direct loan too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Get in touch with the loan servicer", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "will delinquency give me a poor credit rating?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, and if you have a poor credit rating it can be difficult to obtain credit cards or loans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If I default who should I call to work it out?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can contact the organization that notified you of the default", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1448c58953ef9ad41b957f6a054e6804", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I might be in loan trouble", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to repay your loans", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I am", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You should contact the organization that handles billing for your loan and discuss option with them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Perfect I will contact them but would you be so kind to give me a number or website to communicate with? . What are the important documents that I should have in an organized file?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "it is important that you keep your promissory note, among others", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "who do I contact for the direct loan program I'm in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can contact the loan servicer", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "when do I become delinquent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your loan becomes delinquent the first day after you miss a student loan payment,", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what if I've missed payments for about 3 months?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your loan servicer will report the delinquency to the three major national credit bureaus", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what if I still can't pay everything I owe?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Your loan can risk going into default and it can have serious consequences", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5c5cbe63d743524bb235b0a9b0c5a993", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm not making payments on my loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to make your loan payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not really, just got behnd", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you on the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I have a Ford federal direct loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You need to contact your loan servicer and work it out with them before you get into credit problems", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "About my monthly payments, what alternatives do I have if I cannot pay my monthly payment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "one option is to change the due date of your payment", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I read somewhere that you should contact the Perkins loan servicer.  is that appropriate in my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You would contact the ECSI Federal Perkins Loan Servicer if you were on the Federal Perkins Loan Program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "when do I risk getting into default?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The point when a loan is considered to be in default varies depending on the type of loan you have received ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "what kind of help can we get because of the coronavirus?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will get 0% interest and suspension of payments that will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fbfe13a42718817cbeef033a6dfd7471", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering what happens if I can't pay my student loan and I'd appreciate some answers. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Loans must be repaid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yes, but what if I have missed a payment or are having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What should I do next then? I'm using William D. Ford Federal Direct Loan Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, contact your loan servicer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't know who my loan servicer is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you'll have to call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'll give that number a call later. So, what if my loan was mistakenly put in default?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you believe your loan has been placed in default by mistake?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, pretty much.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then we have a solution for you to correct the error on our website.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a0a47de2cb23b1e38cd131596e66409c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens with student loan delinquency and default?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Make sure you are paying your loans because they must be repaid and not put into delinquency because of non payment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have missed a payment because having trouble making payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is important for you to contact and discuss options immediately with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "who should I contact for the Federal Perkins Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should contact the school where you received all the loan details for.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is happening with regards to student loans during the COVID-19 emergency?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "All federal student loan borrowers have been automatically placed into an administrative forbearance and alllows you to stop paying monthly payments for now and no interest is being charged.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have a poor credit rating?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It might be difficult for you to obtain things like credit cards.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have defaulted on some of my federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should get in contact of the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6aa16f192899a956a7b0505283526604", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to learn more a bout student loan delinquency. What can you tell me about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First of all you should be aware that loans must be repaid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you using the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, the latter.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case you should contact your loan servicer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will do. Say, what could a poor credit rating mean for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may have trouble signing up for utilities, for example.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my loan continues to be delinquent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then the loan may go into default. The point when a loan is considered to be in default varies depending on the type of loan you received.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I see. And what happens if I defaulted on any of my federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should contact the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ed292a47df11fed29cc3bf09ee5a6410", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who can get the public service loan forgiveness?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I'm not just doing my research", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what loans don't qualify for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Loans from the Federal Family Education Loan Program, and the Federal Perkins Loan Program don't qualify. They may however, become eligible if you consolidate them into a Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Even, have you heard of Payment Plan ? REPAYE and ICR Plans: What They Are and What They Include", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "well these plans consist that the payment is always based on your income and the size of your family, regardless of any change in your income. This means that if your income increases over time, in some cases your payment may be more than the amount you would have to pay under the Standard 10-Year Payment Plan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Could you please advise me on the appropriate repayment plan for my federal Perkins loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd like to ask another thing regarding PSLF. What requirements must be met in order to qualify?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You can answer some questions and we'll find out if you qualify. Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "For information purposes lets say that I am employed by them.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Okay, do you work full-time for the agency or organization that employs you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "no, lets say I am a part-timer.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "You do not qualify for Public Service Loan Forgiveness", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bf0e69bfece49d97009e29e188752f2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am having difficulty paying my student loans and was wondering if I could consolidate my loans to help with my financial position?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This can be done but you should weight the pros and cons of consolidation and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I choose to consolidate my loans when can this be done?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Generally you are eligible to consolidate your loans after you graduate, leave school, or drop below half-time enrollment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "One more question, for loan consolidation, could you assist me in gaining a better understanding of default?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "86b1e8d1cc1bbd37c6aaa003a73446cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a number of student loans and am wondering if I consolidated them into one loan if that would benefit me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Consolidated your federal education loans may simplify your payments but it can also result in the loss of some benefits. Before consolidating your loans you should weight the pros and cons of doing so and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I wish to consolidate my loans who so I contact if I have questions about the consolidation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This depends very much on where you are in the consolidation process.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you applied for a Direct Consolidation Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes I have already applied for a consolidation loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case it would be best if you contacted the Student Loan Support Center at 1-800-557-7394.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "This is like student loan deferment that allows you to temporarily stop making payments. Are there any other options to think about?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Actually yes, there is an income-driven repayment plan that you should consider.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "When do I have to begin repayment of my consolidation loan, if I still have current loans in the grace period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will not have to begin making payments on your new Direct Consolidation Loan until closer to the end of the grace period on your current loans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "There is something else, about the list of loans that can be considered as alternatives , then what loans don't qualify?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Loans from the Federal Family Education Loan Program, and the Federal Perkins Loan Program don't qualify. They may however, become eligible if you consolidate them into a Direct Consolidation Loan", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4b1d421288e0bb591155cb83af25fcf2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to look into consolidating my student loans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you learn about consolidation so you can decide whether a Direct Consolidation Loan is right for you ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "are there certain conditions for when we can consolidate loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have eligibility requirements for receiving a Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you want to consolidate a defaulted loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no, no defaults yet and I have other questions", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what's good about consolidating?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It will allow you to combine multiple federal education loans into one loan, so you will have a single monthly payment instead of multiple payments. Loan consolidation can also give you access to additional loan repayment plans and forgiveness programs. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I would be super happy if it is done as you say. This is great news. Is there a time that I must have taught before I am eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes. Your eligibility for the loan cancellation and the amount of your loan that will be cancelled depends on the length of time that you have taught.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is it a good idea for my son to consolidate his student loans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Consolidating them into a single Direct Consolidation Loan can help him simplify the repayment process, since he will only have one monthly payment to make.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20dba4b67ec3f09e52eaafd1b41322b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions about the fact that I have noticed a reduction on the benefits I have received in the past few days.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, let see. This might be caused due a consolidation of your federal education loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see... So this will make me start paying already my loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's right, the payment of a direct consolidation loan will begin within 60 days after the loan is disbursed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you know if any of your loans are still in the grace period?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, has far as I know.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "And have you think about to apply for a delay on the consolidation of your loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Not really, I haven't considered that option.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "It's possible to modify a little some of my variables on my loan so I can get a fixed interest rate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, is possible to do it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd like to learn more about (PSLF).", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full - time for a qualifying employer. What would it mean for me if I did qualify?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I see. Another question on Student Loan, what is a graduate fellowship deferment?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "It is a deferment that if you are enrolled in an approved graduate fellowship program, which is one that provides financial support to graduate students to pursue graduate studies and research, you are eligible for the deferment.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2422d9da57fbb79e1eb294f1ca21ff34", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about student loan consolidation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can answer your questions about consolidation so you can weigh the pros and cons and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do you recommend I consolidate a federal perkins loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have Federal Perkins Loans and you are employed in an occupation that would qualify you for Perkins Loan cancellation benefits, you should not include your Perkins Loans when you consolidate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another concern on consolidating student loans. What is a deferment of a graduate fellowship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is a deferment that if you are enrolled in an approved graduate fellowship program, which is one that provides financial support to graduate students to pursue graduate studies and research, you are eligible for the deferment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could I be eligible for the military service deferment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you on active duty military service in connection with a war, military operation, or national emergency?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, I am in military service.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then you could be eligible for the military service deferment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Am I making progress toward forgiveness when on an deferment?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "On a deferment you have no payment, but it will not allow you to make progress toward forgiveness.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "72bd90b458e0e654a8d86ff996c9f5a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does consolidating my federal educational loans help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Their are pros and cons when consolidating your educational loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can I reconsolidate an existing FFEL Consolidation Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You might be able to reconsolidate an existing FFEL Consolidation Loan without including any additional loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, now regarding the default on student loan payments, can you help me better understand this \"default\"?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e6fe0241f79d44d924f28649e7d5223d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there pros and cons with consolidating my federal educational loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you should learn about the pros and cons of using a Direct Consolidation Loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there a repayment plan to help lower payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is called an Income-Based Repayment Plan and could help with lower payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another student loan delinquency and default related issue. Could you please assist me in gaining a better understanding of the default settings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cc6ea2af6dba189cd1d6661664752762", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there pros and cons when consolidating my federal education loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, there are pros and cons when you want to get a Direct Consolidation Loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do there happen to be different repayment plans available?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, there are several repayment plans including income-driven repayment plans and you will be able to select a plan when you apply for Direct Consolidation Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have a question about the Loan Delinquency?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d913d2d15033bcf87d1aeb0f7af9da68", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does consolidating your federal education help with and not help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is best to learn about consolidation so you can learn about the pros and cons and decide if Direct Consolidation Loan is best for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When am I able to consolidate my loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "After you graduate, leave school, or drop below half-time enrollment is when you are eligible for consolidation.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question on Student Loan Delinquency and Default. Could you please assist me in gaining a better understanding of the default settings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d391f41eb86beca7f3b89598120108fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I have some questions related to the consolidation of the loan I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. We can help you. The best thing to do is get more information, because consolidation of your loan can simply your payments but also can make you lose some benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "The health professions students loans can be consolidated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I got it. Another question I have regarding Managing my cases How can I get help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need to speak to an agent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't need to speak to an agent.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you need to look at some popular topics for your answers?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I would like to look at some popular topics that could help me.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can I share some positive feedback I have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, some positive feedback is always welcome at the feedback center.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I speak to an agent if I wanted to ?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would have to call our number at 1-844-651-0077 in order to ask a question or to submit feedback.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "236f2ab27105874e960604f3a7762fa0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I'm eligible to have my Federal Perkins Loan cancelled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to help you find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What exactly is the Perkins Loan Teacher Cancellation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you familiar with the eligibility requirements for the Perkins Loan Teacher Cancellation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I know a little bit, but I'd like to find out more.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you served full-time in a public or non-profit elementary or secondary school system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes. I'm an elementary school teacher at a public school.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Excellent. Do you teach at a school serving students from low-income families?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Great. You qualify for cancellation of part or all of your Federal Perkins Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could you determine if the amount of a loan canceled due to TPD can be treated as taxable income for federal tax purposes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but the date you are considered to be discharged is different depending on how you qualified for the discharge.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What can I do if I received loans for several different study programs at the same school, but could not complete any of the programs. Can all loans be canceled?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Only loans you received for a program you were unable to complete due to school closure are eligible for discharge.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "96cb2354ec1db343f5230f5b172fc22a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I was wondering if I can qualify to have the entire federal loan canceled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to seek information regarding the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Eligible for Perkins Loan Master Cancellation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You have to be clear about the eligibility requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can you tell me what are the eligibility requirements please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You can be forgiven for debt if you have served full time in a public school system.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Perfect, what else do I need to know?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is important to know that there is a teacher at a school that serves students from low-income families.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Can you tell me more about it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "This is a special education teacher.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "In what sense does that figure occur?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "This occurs due to the shortage of qualified teachers in that state.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "In what areas is this happening?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "You can choose to cancel 100% of the debt if you meet certain requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What if I initially enrolled in Program A but later decided not to continue with that program and transferred to Program B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "only the loans you received for Program B could be repaid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "What do you do if you were discharged from a TPD on the basis of a doctor's approval but your three-year post-discharge period hasn't expired?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "That happens you must either resume repayment of your previously discharged loans or acknowledge that you are once again responsible for meeting the terms and conditions of your TEACH Grant service obligation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b0881c5fc3729fc3f0a91e4c690dfb6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Direct PLUS Loan Application for supplemental information for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what a Direct PLUS Loan Application for parents is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Do, I do not need to know this.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to apply for a PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not want to apply for a PLUS loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is there a demo for applying for a PLUS loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, Log in to start demo.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there anything I need to know before I continue with the process?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there is a few things about a security freeze on your credit you need to know about before continueing.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "As a parent borrower what can I designate on the Direct PLUS loan application?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can designate if the school pays any credit balance to the student or you.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ce1d06df13b1732d9cda6c790157777e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Can you please tell me something about federal student loans? How exactly do they work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should always remember, that you must repay your loan, so be sure you understand your options and responsibilities.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you may be offered loans as part of your school's financial aid offer. A loan is money you borrow and must pay back with interest.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's great to hear! Another concern is who receives assistance. What factors could influence my financial aid eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are many factors that affect a student's financial aid eligibility, such as being a member of a military family.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How much money can I borrow in federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The maximum amount you can borrow each year in Direct Subsidized Loans and Direct Unsubsidized Loans ranges from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your dependency status.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Another thing about FAFSA4caster, could you give me information about how it helps me in my student case and how do you calculate my aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use FAFSA4caster, it is a helpful tool for anyone who is not yet ready to submit a FAFSA form. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Another concern about student loans from the federal government for college. What if I decide to borrow money?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Please make sure you understand who is making the loan and the terms and conditions of the loan. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Which types of direct loans are available?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Direct Unsubsidized Loans, to name an example, are loans made to eligible undergraduate, graduate, and professional students, but eligibility is not based on financial need.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "And how do I receive a federal student loan?", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 16, "utterance": "Do you want to apply for a federal student loan?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 17, "utterance": "Yes, I am.", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "In that case you must first complete and submit a Free Application for Federal Student Aid FAFSA form. Based on the results of your FAFSA form, your college or career school will send you a financial aid offer, which may include federal student loans. Your school will tell you how to accept all or a part of the loan.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "135840b38e69f77ddd6001e01e40d4e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what requirements are asked to qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Above all it is of great importance to review the basic eligibility criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if you are not a US citizen or an eligible non-citizen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is important that you comply with what you just mentioned to opt for the aid plan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you advise me regarding the Basic Eligibility Criteria?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are several criteria that you must meet to apply for student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could you tell me more about regaining eligibility?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Have you been told that you do not qualify? You may be able to figure out how to get eligibility.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "No, that's why I am asking you. I just really want to be able to go to college in the United States!", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Are you experiencing homelessness? That would qualify you for financial aid. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What? No? I just want to be able to come to the United States to study. I have intellectual disabilities and I heard that they schools there are helpful with that. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You might want to consider looking into the Pell Grant, the Federal Supplemental Education Opportunity Grant, or Federal Work-Study programs. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "22bbd7844caaa14618623b3b22322e2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to meet certain requirements to get federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes there are basic eligibility criteria to receive student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is federal student aid used for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "FSA must only be used for educational purposes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Should I still fill out an FAFSA form if I've been granted DACA? Where do I send the FAFSA application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is essential that you go to the financial aid office to request information related to the subject.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I am not an eligible citizen, what can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Also so far I only have a Notice of approval to apply for residency.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "I only have a Notice of Approval to apply for residency, can I qualify for the aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Can't you currently receive federal aid if you are not a US citizen?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I go to the embassy to request information regarding the subject?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, you can search for information in all those institutions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "16a63413e3fa9690a6a404de6958d67a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know where I can report someone for messing with my money?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you believe your school is not administering federal student aid funds properly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I don't know about that, just my own money", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what can I do if I don't I think they did my grants right? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you feel your school paid out your aid incorrectly, in the wrong amount , at the wrong time , or not at all?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I think they didn't do it right, like before they paid me they messed up", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you think your school has policies but isn’t following them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Don't know anything about policies or any of that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you feel your school or its representative has made false or misleading statements about the school's financial charges?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no, just think I should have gotten more money and they did my application wrong", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You don't think it was correct the way the school calculated your eligibility for federal student grants", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Now, regarding federal student aid, how do you figure out how much federal student assistance I'll get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can use FAFSA4caster, it is a helpful tool for anyone who is not yet ready to submit a FAFSA form. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Does the federal government provide any type of aid other than Federal Student Aid? how could i apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9560ba3e4176d51d70c24ffbc7f00ce8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get help for the military service of a relative or myself?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you can choose for reimbursement and it is noteworthy that they are available from various sources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you tell me more about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is noteworthy that the postponement will extend for an additional 180 days.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to know if the information on Loan Simulator will be beneficial to me when I apply for the loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The result of the loan simulator is just for informational purposes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. But this will help you to be more accurate on what you can do for someone like me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, along with your feedback, questions and any kind of request, will help to improve the tool.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "This may help me to know what would happen if I try to borrow more money for any extraordinary situation? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes, it can help you to know what would happen if you ask for more money for extra educational expenses, returning to school or finishing your studies later than expected. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Great, that sounds pretty cool and use full, I can share this tool with my friends?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, please. We invite you to share this tool with your friends and family and any person who can need it.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a7b43068ba5c6be4cbbe28d903b74657", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any tax benefits available from the IRS in relation to education costs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, there are benefits applicable, you can use these benefits to recoup some of the expenses that you have spent on tuition or loan interest. You can also use the benefits to maximize your college savings", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is it possible for me to withdraw funds from an IRA account to cover my college costs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, this is possible. You will need to pay income tax on the amount you withdraw from your IRA account, but no early withdrawal penalty will be applicable", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are you aware of these records as well? What documents should I keep in a well-organized file?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "it is important that you keep your promissory note, among others", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What options do I have if I had problems with monthly payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "one option is to change the due date of your payment", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is simplifying repayment with consolidation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "En relación con los contratos de préstamo, ¿cuál es su pagaré?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Read your promissory note. It is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "33a63e04eae0af005aca0ab13092d45d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help understanding federal student loans and private student loans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be needing a loan to help pay for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. The loan will be for my son.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Which are more expensive, private student loans or federal student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Generally, private students loans are more expensive.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me on which income-driven repayment plan I should apply if I have FFEL Program loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if you want a plan your only income based payment plan option is the IBR Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Good to know! Another related question that is special about that IBR plan. What should I know about private student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The first thing you should know is that these loans differ by lender and type of loan. This can make them more complicated to understand compared to federal student loans. It's very important that you understand the terms of the loan and have your lender answer any questions that you have.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If you have any information of Aid Resources? Is there any other form of financial assistance available besides Federal Student Aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I see. Another question, What should I know about private student loans? What if my son will be applying for financial aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your son's school will more than likely include student loans as part of his financial aid package. These could be federal or private loans. ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "How can my son get a federal student loan?", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Will your son be applying for a federal loan?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 16, "utterance": "Yes.", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Okay. The first thing he needs to do is complete a Free Application for Federal Student Aid(FAFSA) form.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "64c53f3aaf64a19d7c392f6084f3fb5e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you inform me if I am eligible for the cancellation of a student loan through a false certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to search for information regarding the approval of the false certification to see if you qualify.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you expand that information more please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can visit the US Department of Education to request more information on the subject.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the Discharge Criteria that I must follow if I want to be eligible for a 100% discharge of my Federal Program loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you enrolled when your school closed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "was not enrolled", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "and were you on an approved leave of absence when your school closed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "neither", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "if it closed within 120 days", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I'm sorry You may not be eligible for a 100 percent discharge of your loans", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d0b4cb583ac6d6315c44c80f6e86e440", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me if I can be eligible for loan cancellation based on a false certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important that you determine if you qualify so that you can qualify for the false certification.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is the PLUS loan please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "It is noteworthy that the school falsely certified the ability to seek benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can you explain more about what was stated above?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Of course, and what do you want to know more about?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I prove that I am qualified for a TPD download?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have documentation from the United States Department of Veterans Affairs VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if I have", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "you must also provide two other sources", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should you determine if the amount of a loan written off due to TPD can be treated as taxable income for federal tax purposes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but the date you are considered to be discharged is different depending on how you qualified for the discharge.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0286cb561d41e978d37be33727bd1f14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could forgiveness of my federal student loan be available if the school I attended misled me or engaged in misconduct in violation of certain laws?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, this is available and the loan forgiveness is called borrower defense to repayment and you can learn more.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I accidentally used two email addresses associated with my borrower defense application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The ED will send a notification email to both of the email addresses on file.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I just remember to ask about Teacher Loan Forgiveness Program, can you explain to me on the subject?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, if in the five-year period, it will not count towards the 120 monthly payments required for the Public Service Loan Forgiveness Program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you inform me of the maximum amount to receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You can choose 17500 and you have to show that you qualify for such a plan.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Who qualify for this purpose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "It is noteworthy that the loans range from $ 17,500 to $ 5,000 depending on the case.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What does the AmeriCorps Program consist of?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Mainly we can say that the AmeriCorps Program cannot be counted for the five consecutive years of teaching required for the Teacher Loan Forgiveness Program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a3917a6f199f4abba442d7a1b0ae8b30", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the name of the forgiveness if I was misled by a school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That type of loan forgiveness is called borrower defense to repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there resources for help about borrower defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have questions you need answered about borrower defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not at this time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I have comments or disagree with a proposed settlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would have to mail it the Clerk of the Court of the United States District Court Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'm just looking for more detail on federal student loans. Is it possible to change your mind, after you've chosen a plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I also require additional information about Borrower Defense Application. Where can I get more details about federal student loan repayment for Corinthian Colleges?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Just go to the section that states \"Information about Debt Relief for Corinthian Colleges Students\" page.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I have defaulted on my federal student loan and have entered a rehabilitation plan?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Go ahead and contact the collection agency that you have been working with to set up that plan in order to determine whether there may be any negative consequences if you choose to enter stopped collections status.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c87786b46d3c4462ab4e0367dbd8df29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any option for a borrower to be eligible for debt forgiveness of a federal student loan if the school in question misled the borrower or were engaged in misconduct unbecoming of the school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, this type of debt forgiveness is called borrower defense to repayment, which is also shortened to borrower defense. There is more information available on the website", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the notifications regarding Manriquez v. DeVos Lawsuit and will they affect me? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Borrower defense applicants who are potential members of the group of borrowers to whom the lawsuit applies will begin to receive notifications about this lawsuit fro the US Government from Dec 26, 2019. These notifications are sent by email from the address noreply@studentaid.gov", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If I am due to receive a notification in relation to this lawsuit and I don't have a valid email address, what happens?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I on;t think I fit into this category", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is there a way for me to apply for a Direct Consolidation Loan if I want to have my borrower defense discharge apply to my FFEL?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can apply by logging on to StudentAid.gov/app/launchConsolidation.action. Once your Direct Consolidation Loan is approved, you can then contact the borrower defense hotline on 1-855-279-6207 from 8am to 8pm", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What are the Discharge Criteria that I must follow if I want to be eligible for a 100% discharge of my Federal Program loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Were you enrolled when your school closed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "was not enrolled", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "and were you on an approved leave of absence when your school closed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "neither", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "if it closed within 120 days", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 16, "utterance": "I'm sorry You may not be eligible for a 100 percent discharge of your loans", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c8283aeab46d7a18751c087d77878981", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "educate me on loan forgiveness because I think I was done wrong", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Borrowers may be eligible for forgiveness of the federal student loans used to attend a school if that school misled them or engaged in other misconduct in violation of certain laws. This type of loan forgiveness is called “borrower defense to repayment,” sometimes abbreviated to “borrower defense.”", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what will you review on an application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They will look at things such as the campuses you attended, the programs in which you enrolled, and the dates that you enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can loan forgiveness be applied to a Federal Perkins loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you consolidate your loans into a Direct Consolidation Loan you can obtain a discharge", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I need some info about the forgiveness under the Teacher Loan and Service Loan Forgiveness Program, could you help me out with this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course, if in the five-year period, it will not count towards the 120 monthly payments required for the Public Service Loan Forgiveness Program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you inform me of the maximum amount to receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You can choose 17500 and you have to show that you qualify for such a plan.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Who qualify for this purpose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "It is noteworthy that the loans range from $ 17,500 to $ 5,000 depending on the case.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What does the AmeriCorps Program consist of?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Mainly we can say that the AmeriCorps Program cannot be counted for the five consecutive years of teaching required for the Teacher Loan Forgiveness Program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "94d36f0fa7d0d2d75c40deb99abdd6a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I am eligible for federal student loan forgiveness.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this. The type of loan forgiveness that you are referring to is known as borrower defense to repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I defaulted on my federal student loan after entering a rehabilitation plan. Can I still qualify for loan forgiveness?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In your case, you should contact the collection agency that helped you set up the plan. They will be able to tell you whether or not, there would be any negative consequences if you chose to enter stopped collection status.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about Direct Loans disbursed before July 1st, 2017?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If your school engaged in acts that would rise to a cause of action against the school under state law, you could be eligible for a discharge forgiveness of part or all of your Direct Loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to inquire about whether I might be eligible for a discharge of federal student loans. If I am approved for loan cancellation, how much money do I owe?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If you are approved then all the remaining balance of your loan will be canceled.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "What are the eligibility requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is also worth noting that any payment made on the loan will be reimbursed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Perfect and what else can you tell me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I inform you that you will continue to be responsible for paying your loan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7f137d35b7fdf9963cca1c64549f01ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you give me more information regarding debt forgiveness of federal student loans as a result of a school misleading a student or being engaged in misconduct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The type of debt forgiveness that you are speaking of is called borrower defense to repayment, which is also shortened to borrower defense. We have more sections on the website dedicated to this particular subject", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Have you a section on your website dedicated to common questions and answers surrounding forbearance/stopped collections status?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When you apply for borrower defense, all the federal student loans you have are placed into forbearance. Any debt collections that you have on any federal student loans in default are also stopped, pending a full review. Interest does continue to accrue however on your federal student loans", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "What happens in relation to forbearance/stopped collections of my application for borrower defense is denied or partially denied?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, I have just found out the result of my application", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In this instance, the interest that accumulated on your loans is added to the outstanding balance of your loans when you entered forbearance/stopped collections. This does mean that the amount you pay in the future could be higher than you initially thought", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Understood, and regarding the payment of federal student loans, what options or payment plans can I have?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Check with your school for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I filed a borrower defense request outside of the applicable period, or indeed, if my loan payments are less than the amount owed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In this case, you will not be eligible for a refund of payments, as you loan servicer will not apply any previous payments made on the discharged loan or return any made payments to you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What does it mean to be granted a partial discharge on my federal student loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Any amount of your loan that is not discharged will need to be repaid by you, including any interest that has accrued. Any forbearance or stopped collections that you may have had on other borrowings will finish once you have been granted a partial discharge", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Are there any additional documents that I can submit as part of my application for borrower defense?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "There are additional document that may be submitted, all of which are listed on the website under the relevant section", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5f0164902465a37044261c2b701de9d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have reason to believe that I could be eligible for loan forgiveness in relation to my school, can you give me more information on this regard?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This loan forgiveness is known as borrower defense to repayment, or can be known as borrower defense for short. We have extensive information on our website about this", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my program earnings exceed those of the comparison earnings that are carried out by the ED, what happens?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, even if you have filed an approved claim, you will not receive any discharge of your loan until it is associated with Corinthian Colleges, Inc. (CCI)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok thanks also I would like to find out about the association with Corinthian Colleges, Inc. (CCI) and the Requirements to be a highly qualified teacher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have at least a bachelor's degree?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if i have a bachelor", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you received full state certification as a teacher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have not received it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "cannot pass as a highly qualified teacher", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I have a direct consolidation loan, who would be eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid a Direct Subsidized Direct Loan, an Unsubsidized Direct Loan, a Federal Subsidized Stafford Loan, or an Unsubsidized Federal Stafford Loan", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "11a66746637dbef7bb1d690d3a0fa492", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I think I may be eligible for debt forgiveness of my federal student loan due to a law violation carried out by my school. How do I pursue this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The type of debt forgiveness you are talking about is called borrower defense to repayment, or borrower defense for short. There is further information on this particular item on the website", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Does the description of my issue come under borrower defense, do you know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are sections on the website dedicated to borrower defense and they will go through all questions and queries you may have", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Regarding the discharge criteria, if I want to be 100 percent eligible for a discharge of my loans from the federal program, what requirements do I have to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you enrolled when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "was not enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "and were you on an approved leave of absence when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "neither", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "if it closed within 120 days", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I'm sorry You may not be eligible for a 100 percent discharge of your loans", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "015f74aa0f25ba0624252c91f35457f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. My school misled me and I came here to find out if I am eligible for loan forgiveness in that context.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. This type of loan forgiveness is called borrower defense to repayment, sometimes abbreviated to borrower defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. What happens if I receive a 100% discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you do not receive a separate interest waiver because your entire loan balance, including any interest, is discharged.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is it possible for me to get loan forgiveness through the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program? Could you tell me more details regarding these?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, if in the five-year period, it will not count towards the 120 monthly payments required for the Public Service Loan Forgiveness Program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you inform me of the maximum amount to receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You can choose 17500 and you have to show that you qualify for such a plan.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Who qualify for this purpose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "It is noteworthy that the loans range from $ 17,500 to $ 5,000 depending on the case.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What does the AmeriCorps Program consist of?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Mainly we can say that the AmeriCorps Program cannot be counted for the five consecutive years of teaching required for the Teacher Loan Forgiveness Program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e8f71defa28a10db41f42486eec7edcd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what the FAFSA completion data consists of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is noteworthy that each past year they are different from the numbers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can you tell me more about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It can happen due to several factors, also including the possibility that your institution appears more than once in the data.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Maybe an unrelated question now from FAFSA completion, are these tips good at any college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should go to the schools you are interested in to get additional information.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "why else should I take all the classes I can?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Most schools charge a set price for a specific number of credits taken in a semester, so it helps you when you finish school faster.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "any savings for school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you the child of an alumnus or alumna?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, both my parents graduated from college", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Those colleges they attended may offer discounts on tuition", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how can I save on living expenses?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can live with your parents or other family to save on housing costs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c2f2ebaf582357f69d2cadf9336586de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have several questions about FAFSA termination", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have a section of questions we've heard about completion by the high school and public school district, what would be your question?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the FAFSA Completion Basics?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Based on the previous question, why do some districts appear blank on maps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Please note that Districts are listed as missing or insufficient data if some conditions are met", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "ok I understand but it is not the case that I am looking for", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "well but in some cases why does there seem to be duplicates from the same school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "This comes to pass since these school names are inherently reported by students, the reported name can vary considerably. By adding the data, our standard practice is to report the name of the school that applicants most commonly report.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "OK thanks, about this program for Parent of an Undergraduate Student , how do I learn more about Master Promissory Notes?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Use this MPN for Direct PLUS Loans available to eligible parents and view the demo online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I learn more?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can learn more by logging in and selecting your MPN type.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "95a469061b9a4e73d543984f942fcbe3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me who can qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most U.S citizens or eligible noncitizens can qualify to get financial aid for college or career school. But there are some criteria for each program that those interested need to meet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know the eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Not right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Students with a parent killed in Iraq or Afghanistan can qualify for another aid program. Is this your case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Actually, yes. Tell me more about it, please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your parent die during military service in any of those two countries after the events of 9/11?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Not after 9/11.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there any income cut-off to qualify for federal student aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, no income cut-off. But factors as the size of your family and your year in school are taken into consideration.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I want to get funds from the Direct Loan Program, what enrollment amount should I be in?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " To get Direct Loan Program funds, you must be enrolled at least half-time.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Can I go to the embassy and ask for information on the subject?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Sure, you can search for information in all those institutions.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "d0f7a9dd56d33f71542cda40ecfc2993", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am not from the United States but I applying to colleges there. Will I be able to get any sort of financial aid to attend college there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are some circumstances in which you would be able to get some financial aid. Would you like more information about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been living in the United States already? Do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have a green card. I have only ever visited the United States. I have never lived there. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Does that matter? Can I still qualify for financial aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You do have to be a U.S. citizen or eligible noncitizen in order to qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you also know about the requirements for getting student aid? Apart from being registered in the selective service between the ages of 18 and 25, what other requirement do I need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must be enrolled or accepted for enrollment as a regular student in a eligible degree or certificate program to get student aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How could I prove I am qualified to obtain a higher education if I don't have a diploma?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did  you pass approved ability to benefit test if you don't have a diploma or GED?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I did pass the test..", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "Then you would be able to benefit from the Ability to Benefit alternatives.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I sign the form saying I am not in default on a federal student loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes you would have to sign the certification on the FAFSA form stating that you are not in default.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1acc2e8a03f0f994af6fcc8f605375fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I want to go to college but I don't think I can afford it. I only have one parent because my dad died in the military when I was a baby. Do you know of anything that could help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. I am sorry to hear about your father, and I would like to thank you and your family for his service and sacrifice. You may be eligible to get Federal Pell Grant funding or an Iraq and Afghanistan Service Grant to assist you with your education.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did your father serve in either Iraq or Afghanistan after the events of 9/11 in 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I am not sure. I don't think those places sound familiar. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there an income limit to qualify for help? I worry my mom might make too much but she can't afford to help me with college because she has to care for my brothers and sisters. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You don't have to worry about that. There is no income cut-off to qualify. They take many factors into consideration such as the size of your family and your year in school. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Good to know! I have another concern related to federal student aid. What requirements do they ask to be eligible for the student aid if it's a male case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ages are between 18 and 25 in addition to being enrolled or accepted to enroll as a regular student.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do you have to prove you are qualified for university studies?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Of course you have to demotivate to be qualified, normally you must pass an approved ability test.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "What if you don't have a diploma or GED?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "You must be enrolled in a university or vocational school to qualify for assistance.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What is the selective service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "It is important for men to be registered with the Selective Service to receive federal student aid.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d0a56fabdf5336e8d5154db689d6f32c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I'm now looking into your financial aid, and wanted to know if this kind of programs are available to non-citizens?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, they are. Given you have a green card, as such being a permanent resident alien, then you can get access to federal student aid, being an eligible non-citizen. Of course, you'll have to meet the basic criteria.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "So, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i have a green card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Excellent. Then you can be eligible for federal aid, as said before.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Furthermore, I require information. If your parent was killed while serving in the military, what are the steps to take, in order to grant financial aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If your parent or guardian died as a result of military service in Iraq or Afghanistan after the events of 9/11 , you may be eligible for additional aid. To be eligible, at the time of your parent s or guardian s death, you must have been less than 24 years old or enrolled at least part - time at a college or career school.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "That's awesome. And once I receive the federal aid, does it remain that way or do I have to do anything to maintain it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Well, no. You have to make some procedures, but not for keeping the aid , but instead to stay being eligible.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What about student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Just like other loans, student loans are money that's borrowed to pay for college. The money will need to be paid back, as well as any interest that your loan(s) accrue.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "It's okay. Now to federal student aid. Oh ok. So what if I have already been told that I am not in a position to get that help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If that so, then you'll have to find out how to regain that eligibility status.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Well, hope to never need to do that. Say, everyone in the country can get this kind of help, aren't they?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Well, not everyone, but the most of the U.S citizens or eligible noncitizens can be eligible to get financial aid, either for college or career school. Of course, you have to totally understand criteria of the programs.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Umm, lets say for example, those with intellectual disabilities?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "That kind of students have many programs at hand, such as the Pell Grant, Federal Supplemental Educational Opportunity Grant, and Federal Work-Study programs in certain circumstances.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "03bf1779ae1cc934cd39b1480eeec6d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a question that you might be able to help me with, can I apply for financial student aid if I am a non-US citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will share a link with you from the website that will cover off all eventualities in this regard", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you are a non-US citizen, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "With a green card, you are considered an eligible noncitizen and will qualify for financial aid if you meet the eligibility requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are you familiar with Basic Eligibility Criteria? What is the use of the federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "FSA must only be used for educational purposes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "About remaining eligible, how can I remain eligible to continue receiving financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I will direct you to the section of the website entitled \"Learn How to Stay Eligible\"", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Good to know! Another question related to those of us who are foreigners, I am from Mexico. In my case I am not from the US, can I participate in obtaining federal aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "For certain procedures carried out on a specific date they are applicable.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Are there any special financial packages available for Students Who Are (those who have been or are currently in foster care)?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There is not a unique financial package for these students but if they meet the eligibility requirements, then they will qualify for financial aid", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there an income level cut-off point from which you cannot qualify for financial aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "There is no income cut-off point with federal student aid. A lot of factors are taken into account, like the size of your family are taken into account ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Who qualifies for financial aid?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. Our best advice is to stay up to date with all the criteria and eligibility requirements", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "379b4f3e386231388a8481f171e4a081", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I regain eligibility for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can check on our website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you informed that you no longer qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We have resources online that teach you how to regain your eligibility back.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I also wanted to Learn how the following situations could affect your eligibility for aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are many factors that affect a student's financial aid eligibility, such as being a member of a military family.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have something good my family is not in the military but I have a question, are non-citizens eligible for aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Non-citizens that meet the requirements can also be eligible for federal student aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I have another financial aid issue for you. You've got it. I also have a query -. Okay, that's it. Now, let's talk about identity fraud. What else is there to say?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is important to verify that you do not suffer from a scam to do this. Get information about identity theft.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I have another question regarding the federal student aid for homeless students. Can you provide me some resources that I can use to know how to help homeless students?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can check on our website the page Identifying and Supporting Students Experiencing Homelessness from Pre-School to Post-Secondary Ages. There you can find useful information in this regard.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": " What is it taken into consideration when evaluating an student eligibility for federal student aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "First, there's no income cut-off to qualify, and many factors such as the size of the student's family and their year in school are taken into consideration.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "lastly, can you tell me some of the eligibility requirements?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Some of the general eligibility requirements are that the student is a U.S citizen or eligible noncitizen with financial need, and is enrolled in an eligible degree or certificate program at their college or career school.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "12575320927d5adc2c3535d30da1a3ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to find out if I am eligible for federal student aid, could you please tell me who is eligible to get aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well most U.S. citizens or eligible non citizens are eligible for financial aid for college or career school. It is however important to understand the criteria of the programs, how to stay eligible, and how to get your eligibility back if for some reason you lose it.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you enrolled at a college or career school and do you have a financial need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes I am enrolled at a college and I am battling to pay my tuition fees.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Seeing as you have a financial need and are enrolled at a college and if you are a U.S. citizen or eligible non citizen you should be eligible to apply for assistance.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "In order to be eligible to apply for financial aid, is it possible for me to sign a form stating that I am not in default on a federal student loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes you would have to sign the certification on the FAFSA form stating that you are not in default.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I also have a question about general eligibility criteria; are there any additional requirements that must be met prior to applying?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes there are other requirements.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Are you aware of this financial assistance? Is it possible for me to go to the embassy and inquire about the subject?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure, you can search for information in all those institutions.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Another concern I have is about students whose parent was killed in Iraq or Afghanistan. Since one of my parents served in Iraq, am I qualified for additional assistance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes if one of your parents was filled in Iraq you might be eligible for additional Federal Pell Grant funding or for an Iraq Service Grant.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What do I have to do to stay eligible for federal funding?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "I will share a link with you so that you can see what is required to stay eligible for funding.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "I have been in foster care for most of my life and am wondering how this affect the Federal Student Aid program.", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "There aren;t financial aid programs specifically for students who are or have been in foster care. However, you can still receive funding for college is you meet the eligibility requirements.\n", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "9f962ca460210827c14a2de16c17d521", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I am wondering if I am eligible for financial aid if I am a non-US citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will share a link with you which gives you further information in this regard", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a permanent resident alien, as in, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have a green card and am not permanently resident here", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can it happen that I am informed that I no longer qualify for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can access the information about regaining your eligibility on the relevant section of the website", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "In addition, for federal student aid. What will I do if I am not a U.S. citizen?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Also so far I only have a Notice of approval to apply for residency.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I only have a Notice of Approval to apply for residency, can I qualify for the aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Can't you currently receive federal aid if you are not a US citizen?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I go to the embassy to request information regarding the subject?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sure, you can search for information in all those institutions.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "47ed1d2ddce2ab50c4bc587e592a5900", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I cannot provide parent info due to a special circumstance, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you submit your FAFSA form without parent info?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I had to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your parents in jail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, my parents are in jail.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you would be able to submit your FAFSA form without your parent info on it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I live somewhere besides with my parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It does not matter if you live with your parents; you would still have to report info pertaining to them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I understand. I do, however, have another question about this page of the form.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "a", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "a", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, we can help with the FAFSA process before you begin.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "82f480a37c4e64eb7ba658d7e45aac6b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I cannot provide my parents info what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you know you could submit your FAFSA form without your parents info?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did know there are some situations that I could send without my parents info.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your parents incarcerated?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, my parents are not incarcerated.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you leave because of an abusive relationship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, my parents were not abusive to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you not able to get in contact with your parents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I know where they live and could get in contact.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you older than 21 but not yet 24 and are homeless?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am homeless and not 24 yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you are able to send in the FAFSA form without filling in your parents info.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Understood, another question I have is how is the amount of federal aid for students determined? what does the cost of attendance or COA mean?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your COA is the amount you will pay to go to school.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "40107169d41d0bb3405db6963cd7a3ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, hope you're doing well in these times. I was wondering what the FSAA can do for me as a student.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Well, Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That was very informative, thank you! So what is this acquisition forecast I've read about?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I also hope to find out the IT Standards Library, Do the Specific Resources have to be followed in an IT project?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes all projects may be required to comply with the resources dependent on the projects specific contract.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have a IT project at the moment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No not at the moment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "What is your involvement with Data Management?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I am involved Data Management at the moment.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case you should follow the Data Management Resources that are provided.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What is involved in complying with the Program Quality Assurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will have to undergo the Production Readiness Review (PRR) Process.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b1bcb5e9cc111a0e098eb1b88c6ea9ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about forbearance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, you need to have present there is two kind of forbearance: general and mandatoy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. But how can I apply for it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you having financial difficulties right now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not, exactly, but I think they are possible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you having extra medical expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, That's is not my case.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you experienced any change in employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I'm not on that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are there any valid reason why you should be acceptable to qualify for forbearance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I think I have one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "This case you may need to know that a general forbearance is also called a discretionary forbearance.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I'd like to know more information on what is the concept of an income-based contingent plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "under these conditions it would be: Income - Contingent repayment plan ICR Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "I'd like to ask another question on when does my loan become delinquent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Your loan becomes delinquent the first day after you miss a student loan payment,", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "88c12c7f72c78de402936d4d152b3dea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I request an indulgence?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must know what type of leniency you are going to apply for. You must provide your student loan servicer with documentation to demonstrate that you meet the eligibility requirements for the leniency you are requesting.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the types of tolerance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "are two main types you must provide your student loan servicer with documentation", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to ask you about lower payment plans. Why is it that an income-driven repayment plan is more effective at obtaining relief?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is a better option because income-driven repayment plans base your monthly payment on your income and family size and your payment could be zero a month.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I am in the military or have been in the military could I get a deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you believe you are eligible for the military deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I believe I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you on active duty military service ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you may be eligible for the Military service deferment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I don't pay the interest on my loan and allow it to capitalize?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It will actually make your total amount you repay higher and unpaid interest is only capitalized on Direct Loans and FFEL loans.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "744c01ff83d1467a44919df8aab3459c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "i need help i would like to know if your school closes while you enroll or soon after you retire, you may be eligible for discharge from your federal student loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "in this case you need to know the eligibility requirements for discharge and how you can apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok but in this case I would like to know if I am eligible since if I attended a school that closed less than three years ago", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In addition to that point if you meet the eligibility requirements for closed school discharge, and want your loans to be canceled, please contact your loan administrator to apply for closed school discharge now instead of waiting three years to receive a closed high school automatic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "By the way, regarding common questions and answers regarding borrower defense decision notifications, where can I contact to reconsider a decision on this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have a dedicated borrower defense hotline at 1-855-279-6207 from 8am to 8pm", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have applied for borrower defense by way of email but now have found further information that I want to send, can I do this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can send them by way of email and scan any PDF document attachments ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "292a611ca6b7d8577a098168da8ee0aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some closed school loan questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what are the benefits of receiving a closed school loan discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes i would like to know", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When receiving a closed school loan discharge you have to be aware of several points", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you know how do I apply for loan discharge is? What exactly is a loan download?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important that you complete the application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "At what level can the PLUS loan be paid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is noteworthy that the school falsely certified the student's ability.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Can you expand that information more?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course...", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I search for information in other instances?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, find information with your business manager.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "450e1bd8483cca2243d3c13bb08de309", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I was wondering if you need to cancel textbooks and other materials if or have you received the help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is noteworthy that schools that participate in federal programs must provide all of these elements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What schools are in the program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Of note, you may be eligible for disbursement and other benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "What does that plan consist of, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "That is, if you have a credit balance, it can be used for other things.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What other charges can be implemented?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Schools must provide the information respectively.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any recommendations on what student loans should I accept as I'm having a hard time on deciding what to accept?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know which student loans you will want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, i have not decided yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you considering a state, school, or private student loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I have decided to consider a private student loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should learn the differences between federal and other loans then.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "97f97e613f9ba7b216e045cbb9af523a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how will you give me my financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That will depend on the type of aid you have accepted", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how can I save money on books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That depends on your school and your courses. There might be options for you to save money", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what is a credit balance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is money left over after your aid is applied to your tuition, fees, and other school charges ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "any other tips on saving on books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You might be able to save money if you shop around", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see what you mean. I'd like to ask you another question for the purpose of federal student assistance. What does COA (cost of attendance) stand for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your COA is the amount you will pay to go to school.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you attending at least half-time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I will be attending at least half-time.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your COA would be the estimate of tuition and fees, cost of room and board, cost of books, supplies, transportation and many more.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7c1c32cd961d2f7324b0db508f5209ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me an idea of how much aid I can get", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to estimate your federal student aid, but aren’t yet ready to apply for aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I think I am ready to apply", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "but how do you estimate my federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use FAFSA4caster, it is a helpful tool for anyone who is not yet ready to submit a FAFSA form. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How does my school figure out the non-need based aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your school has a formula they use to calculate they non-need based aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright. I have Another question about FAFSA. What is the process to apply the FAFSA aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need the Free Application for Federal Student Aid FAFSA form to apply for aid", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Where can I look for other sources of aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There are several sources for financial aid, including federal, state, and college.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I use the forecaster if I am not currently in high school?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "what will I need to enter into the forecaster?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You will answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions may ask you to reference your personal records ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "f787388d6e14bda8ce279a4e06116263", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I can't make my monthly payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have trouble making your monthly payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can contact your loan manager immediately. Your loan manager can help you understand your options.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to learn more about Tax Credits for Higher Education Expenses as well. How do I apply for tax deductions to cover my educational expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to file a tax return, even if you normally don't do this because of your income level", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have heard about Qualified Tuition Programs, what exactly are they?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These are plans that are provided by a state or a school which allows you to either prepay or save up to pay your education costs. When you use these funds for your college career, the money that is withdrawn from the account is not subjected to tax", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Does the college that you are hoping to attend participate in QTP's?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I am unsure but I don't think so", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens if I don't file a tax return, am I missing out on something?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will miss out on tax credits that will give you money back", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f92916349122c72847c2b6ca8ed647ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help since my TPD registration request is denied", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you determine that you do not qualify for a TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I haven't determined that yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And where can I find more information about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can find all the necessary information by visiting the site irs.gov", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another concern about the benefits of Total Permanent Disability, in the Federal Perkins Loan Program, who would declare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I do if I was discharged from a TPD based on a doctor's certification but my three-year post-discharge period has not yet ended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That happens you must either resume repayment of your previously discharged loans or acknowledge that you are once again responsible for meeting the terms and conditions of your TEACH Grant service obligation.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can I get information for federal student loans if I want to change my repayment plan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact your loan servicer if you would like to discuss repayment plan options or change your repayment plan. You can get information about all of the federal student loans you have received and find the loan servicer for your loans by logging in to \"My Federal Student Aid\".", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I received a TPD download based on VA documentation, what should I do? Can I participate in any activity again?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "one of the things you should do is sign a statement acknowledging that you cannot get a TPD download of the new loan", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "ok I understand and if I need more detailed information about the TPD download", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you can visit the TPD download website at disableddischarge.com for more information", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "dea7174409afbfe0af0ace21e7f318ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My insurance ended so what should i do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need to get insurance or we will suspend your registration and license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Don't do that I'll get insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, have you received a letter from the DMV letting you know how to clear things up?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have, that is why I am here to clear that up and change the address on my license and registration", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, we can take care of that", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will I still have to turn in anything or can I keep it as I renew my insurance", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you show proof of insurance and you go ahead with the address change than everything should be fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "OKay, well I just logged in and I have insurance and I just need to give you my new address...is that fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Good, we now have all the information we need so you should be good to go", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you just now get your new insurance coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "Nope, earlier but it just showed up on my account and payment went through so I should be covered", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Just don't let it happen again or you might lose your license and registration, so just stay insured", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "won't happen again, it was just a mistake on my part", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Okay, well we have your address and it should all be good", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "So just to be sure, if i change address again then I should come in and let you know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, and please have your insurance up to date when you do so", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "83d090a234b905fa4f0cb8ed8f0b5535", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to change my address.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to report it to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your license current?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Yes, I just have to change the address.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if my insurance had lapsed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your license and registration could be suspended.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I forgot to update my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must change it immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I don't change it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your license will be suspended.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I move to another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must resolve any issues before you leave.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How will they know if I have insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "DMV works with insurance companies.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9f5633139a815b123df20367a37e9fc4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i pay dial in search account fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "paying customers must include a deposit with the application. your first deposit must be enough to pay for two months of searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "when we accept your application. does this apply to you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your deposit is added to your new account balance", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what about my browser?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "please update it to the newest version", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how do i contact the dmv about my dial in search account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can contact us at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if i have to pay a fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your account records will reflect youe debits and your credits and show your account balance. please visit our escrow accounts page. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how will i know my application has been accepted?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "we will cerate an account for you, we will send yo your account number and password, your seven digit account number will never change.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "be588fec30ffd8149a53615c46970798", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to pay the dial-in search account fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The custoers must pay a deposit with the application, and it should be enough to pay for two months of searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Was your application accepted?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then, your deposit will be added to your new account balance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you tell me some of the organizations that are exempt from the search fees?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Some of the exempted organizations are any public organization, its officers, a volunteer fire company, volunteer ambulance service, etc. These organizations are exempt from the search fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What to do in case none of the users performed a search that the DMV contacted me for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should contact the DMV immediately.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why would the DMV contact me about a search?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The DMV may contact you to ask you about a search to make sure you comply with the Dial-In Terms of Service.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if the search is done on behalf of a client?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case, you'll have to give the permissible use of your client and a proof of your client-agent relationship.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "27792b3995d3965961055a569a5aede1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm enquiring about out of state insurance docs", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We will never accept out - of - state vehicle insurance coverage of any type ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle registered in New York?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "it must have New York State auto liability insurance coverage.\nYour motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles , motorcycles are registered for one year rather than two", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need insurance to register my vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes the DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How long do I have to register?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where can I find more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What kind of proof of insurance do I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Your insurance company will issue proof of insurance in two ways: It will give you two original NY State Insurance ID Cards or provide you with access to your digital electronic NY State Insurance ID Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "10db331606ecf90e67a808d8fb7e411a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need insurance to register my vehicle? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. The DMV requires auto liability insurance to register a vehicle in New York", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I find more info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How many names can be included on a vehicle registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There can only be 1 or 2 names on a registration registrants", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "When do I need to register the vehicle with the DMV?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card. Bring one copy or form of your Insurance Identification Cards with you. The DMV office will keep the paper card ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I provide a copy of my insurance ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. However the DMV will not accept a card if the DMV barcode reader can not read scan the barcode", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c76af36d54451ddd09676713fd889065", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please tell me about the county use taxes and the supplemental fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "these are taxes that all residents of the New York City and several counties in New York have to pay when they register or renew a commercial vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have more questions about these taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that's enough.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "aactually, who's in charge of collecting the taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That would be the DMV who collects the taxes for the city and counties.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you have your residence outside New York City and are you exempt from the vehicle use tax in your county?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, that's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should complete form UT-11C.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What about the county use tax chart for counties outside of New York City?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That chart shows the use taxes and supplemental fees for original registrations and renewals. Thes sales tax depends on the purchase proce of the vehicle and where you are located.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Now, what if I reside in New York City and am exempt from the NYC vehicle use tax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case, you should go to a local DMV and get form UT-11, You can also get it from a DMC call center.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "47d8822063e3d1b654b289f45d412789", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do the county taxes work? how are they used?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any questions about these taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok great! Thank you for your response. You can ask the city or county you are in about that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there anyway to become exempt from them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the DMV Call Center", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you know where the centers are located?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes I do. New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What are the fees for that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The fees listed in the chart are for commercial vehicles that weigh less than 18,000 lbs", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how do I know if I have to pay or not?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can view and download the form here complete form UT-11C", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What about the taxes for outside counties of new york?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " The chart show the use taxes and supplemental fees for all original registrations and renewals", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c7d24046942242f386a3bc811f696284", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I surrender New York State plates to the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to surrender plates from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes they are from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They need to be surrendered to the state's DMV they are from then.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will I get a refund once I surrender the plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It depends. You need to go to registrations refunds for surrendered plates to get more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I need to surrender motorcycle plates also?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No you do not need to surrender motorcycle plates.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can someone else turn in the plates for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes they can do that. Just make sure that the person gives you the FS-6 receipt for your records.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Am I able to surrender my plates just temporarily?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can do that. You can look under special procedures to surrender plates for a season or temporary surrender of plates.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How are we notified that they were received if we mail them in?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We will mail you a FS-6 T receipt if we receive them. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ac3c7b5541da7893b6f28c565e14be95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to turn my plates into the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Ok, thank you for doing so volunatily. Are you looking for a refund?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, I am as I already have plates that have a longer expiration than my ones I'm turning in.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I can turn in the registration as well and get a new one then.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Were the plates lost/stolen or destroyed?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "No, I'm bringing them in myself.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Sounds good, you will not be eligible for a refund then as you're bringing in the actual plates without a loss.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "If they were destroyed, what can I do about that?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I also have a trailer that I tow with that truck. Do I need to surrender those plates aswell?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If the trailer is not currently and validly registered, you would not only need to turn in those paltes but get the trailer registered as well.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you send me a form online to be able to do this before I get into a branch?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I can only send you one via mail to the address on the plate registration, but I would be happy to do that.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "3bee48d7fc015432db1eebf78dc8bb52", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yeah, um, i'm looking for some help with a non-driver ID renewal.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. If you're looking to renew your ID, you can do it up to one year before your ID expires, and up to two years past its expiration date.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ok, thanks. Um, i've been told that i can apply for the renewal by mail, can i do that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Absolutely. You can go for that option. If so, You'll need to send us a copy of your proof of SSI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Right, got it. Other thing is, if i choose to go for online renewal instead keeping by mail, I still can get a reduced or no fee renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have that type of ID, then you'll have to pay an additional $30 fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ok. If you're abroad, you can make use of the mail service in order to renew your ID. Please check the proper procedures to do so.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "50f6b766c50164e444b90ef83528ae56", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to know about renewing my ID card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you over the age of 21 or will you be 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Well I am 20 but I turn 21 next month. Does that make a difference?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Since you are within 40 days of your 21st birthday, you won't have to do anything different. Your new ID won't have \"Under 21\" printed on it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "OK so my friend is 2 months away from turning 21. Will she have to do anything different?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If they renew it more than 41 days before their 21st birthday, it will still have \"Under 21\" on that so if they can wait, they should wait until less than 40 days until their birthday.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks. Can I go online to renew my ID or do I have to go to the DMV to get it?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Either one is fine. You can renew online and your ID will be just as the same as if you went to the DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I've been hearing about enhanced IDs but I don't know if mine is one of those. How do I know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I didn't get the renewal notice for my ID but I can see it's almost expired. Is that bad?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ce79a72591524ec770ce21f99f92ac7b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi How are you today? I was wondering how the refund amount is determined?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I am good, thank you for asking :D Here is an example to show how your refund amount is determined ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "oh okay thank you, so it is different for everyone then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You are welcome. YEs that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is a refund given of the first year of my registrtion fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is possible. If you have already received a refund for the 2nd year of the registration fee and you have the UNUSED registration sticker and stub", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I go about getting my refund if I qualify for one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you surrender your plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "So when I give them my plates I will get a refund?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " When you surrender your plates , your Receipt FS-6 T indicates if you are eligible to receive a refund ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you give me an exaplme or an estimate on what my refund will be?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I sure can! Here is an example to show how your refund amount is determined .\n You paid $ 137.50 to register your vehicle for two years", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I changed my name, is it possible to still get a refund?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes it is possible", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0982c8b2c4ad57fbd3c6742faee1b15f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible to transfer any left over credit to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have more than one vehicle registered to you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! if you transfer your remaining registration to another vehicle , your new registration will expire the same day as your old registration ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How am I able to get a refund if need be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes it is possible When you surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "is it an easy process to get a full 2 year refund?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. you can apply for a refund of the 2-year fee that you paid when you renewed the registration", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I changed my name, is a refund still possible/", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Yes. Simply Follow these instructions: surrender the vehicle plates at a DMV office and request a transfer receipt , not a refund receipt\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I never used my registration, can I get a full refund for the two years?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible. the DMV office will issue a receipt that displays \" two year refund .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there an application process for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. You can apply for a refund of the 2-year registration fee ONLY if the registration was never used and it is not more than 60 days from the date the registration was issued .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9b2d9d43375491f9bb014f0f39673a16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do to prepare for my road test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Make sure you do everything needed within one year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Does it expire within a year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you need to complete all requirements in one year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I understand more about what happens at crosswalks?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please refer to the driver's manual you were given when getting your permit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can I do to learn more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Once again, please refer to the manual you were given upon getting your permit. It has all pertitnent answers.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Can I do ths all before I turn 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but you must be supervised by a currently licensed driver.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I do about stop signs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would stop.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If a stop is required, which way do I look?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "To your right. Once again, these questions are answered in that manual I talked about.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Do I need to pass one class in order to switch to another?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "For any and all pre-reqs, please reference the manual you were given when you got your permit.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "93aadf11feb6bb1fc54a55a3eecb5cf2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to do before my road test", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Read the manual given to you when you got your permit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there anything I should practice?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I would recommend practicing and studying it all.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there any way to speed this up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, you must go through every step as outlined by the state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can I find a pre-licensing course?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are numerous agencies and companies that do these, please refer to the state in order to find ones that are com;iant with the state.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if my view is blocked when at a crosswalk?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should make sure to observe safety at all times and refer to the manual for proper driving \"right of way\" materials.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What do I need to do if I have a DJ/MJ permit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Make sure to have supervised driving time that is logged and study the permit licensiing materials.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How many hours do I need?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "15 hours after sunset, 50 hours total.", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "What if I'm under 18?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The same, but everything must be done in a month.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3a410477dbe131c029e2d94f2f893cf7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how to change address and mailing information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "updating address. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we send documents to the address we have on our records at the time of the order", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what if i moved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "first change your address, then order a replacement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what about a temp address", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can ask that your replacement document be sent to an address that is different", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "overseas?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we recommend that you send us a pre addressed priority mail return envelope", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if i plan on traveling?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we recommend you come to the dmv now to get an enchanted or real id", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how do i replace if overseas?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "submit a completed application for permit", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "how to change my name or make other changes", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you will need to go to the dmv", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "3a8b0307c3889e2c51b3ea3a6954bce7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Dp I need a new eye exam to replace my license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Maybe, if you would like, we can mail you all needed information and forms in order to renew this.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "I would like to, yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I would like to change my name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "There is a reference document to do that, allow me to do this.``````````", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I would need to change the address and name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Give me a moment to bring that up.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would also like to send the new ID to a temproary address.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We can do that, however, we need to confirm that address in person, first.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Sounds good to me.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Please make sure to fill out the appropriate forms with respect to what is required.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need to get a newer version of that ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you do.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "You would need to go to a DMV office.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Go to a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e7545e6f53bbe7d12b6846061f8dd6ed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about self-certification", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking on behalf of yourself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes i need help understanding self-certification", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To be in compliance with federal regulations, all commercial drivers are required to certify to the DMV the type of driving they perform or expect to perform. If you self-certify to a non-excepted driving type NA or NI are also requited to submit a copy of their USDOT Medical Examiners Certificate.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Does this make my driving legal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes this will satisfy the new federal regulations", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What happens if my Medical Examiners Certificate expires before i replace it with a new one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To avoid your status and license from being downgraded it is important to keep your information up to date and not allow it to expire.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the requirements for working for a private company that provides bus service to a local school system?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is acceptable to choose El", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can i be sure that the DMV has received the necessary paperwork from me to drive types NI and NA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the DMV has received the required paperwork your medical certification status will be \"certified\". Otherwise your status will be considered \"not certified\"", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can i keep my CDL but with restrictions on it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you are eligible for Excepted Intrastate Operation (EA). Make sure that your CDL has the restrictions: K CDL Intrastate Only and A3 Med Cert Exempt", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6384f618136a1d9474b30f6e9ce006db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where do I apply for escort driver certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most DMV offices offer the test, it will be listed with their Office Hours.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does your local office offer it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, the certification test is not listed for my location.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I take the test online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It isn't offered online yet, but there are several offices close to you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will there be paperwork I need to fill out to take the test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you need to fill out the Vehicle Escort Driver Application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How old do you have to be to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to be at least 21.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What do I need to bring with me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need your driver's license and additional ID. The DMV Document Guide shows the whole list of acceptablr ID.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b906f692960dfc54e5fe197311ce3694", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if my vehicle is stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Report it to the police and your insurance company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Report it to the police and your insurance company as soon as possible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I didn't get a title for it yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You need to apply for a title to transfer it. The insurance company will give you a letter stating they need proof of ownership, and submit it with your title application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if it's recovered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If it's missing plates, bring form MV-78B to apply for new plates.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will they cancel the stolen vehicle alarm?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They will cancel it and mark it recovered on your title history.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I need another title?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Send in the title and a letter explaining the car was recovered and they will issue a regular title.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What should I do if the plates were stolen?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Have a police report made, then replace the plates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9cd8e929d260d5814b03867fef5f2711", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if my vehicle is recovered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your vehicle is recovered, make sure to notify the police so they can cancel the stolen vehicle alarm and list the recovery on your title.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Will my title be revised?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, your title will be revised to show that your vehicle was recovered.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If my vehicle and plates are recovered before I file a MV-78B form, is my registration still active?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, your registration will still be active as long as you make sure to cancel the stolen vehicle alarm.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Would I need to apply for new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need to apply for new plates if your vehicle was recovered after you filed form MV-78B.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if my plates are missing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In the case of missing plates, you would need to bring your copy of form MV-78B to a DMV office to apply for new plates and reinstatement of your registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Who should I contact if my recovered vehicle was damaged or totaled? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to contact your auto insurance company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If my plates were recovered after I filled out a form, will I have to surrender my old plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, the old plates will have to be surrendered and you will have to register for new ones.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "When should I not apply for plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You should not apply for new plates until after you cancel the police alarm for a stolen vehicle.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "eef99bfcea6b747ff0ef6adc5f050a06", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to register a moped.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you give me the specs of it to ensure the best way to register it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "(insert specs here)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Your specs do classify as a moped but there are some special resitrctions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "What are they?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Please reference the attached chart to determine your eligibility.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I have some of that. What else do iI need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It sounds like you have a firm grip on what you need, but for any further confirmation, check the chart out.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I'm missing one document needed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are others you can substitute with. Please refreence the chart.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where is the closest locastion to me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please check your Maps via the attached location map to find the closest branch to you.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I'm out of my home county?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's fine, all counties report directly to the state.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What if my top speed isn't to match the requirements?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Going to a branch with the specs for your vehicle will allow them to direct you to the proper registration concept.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "630481c93cb85b8daf98b15e61dc1a05", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I pay for additional test to take road test #1", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "if you have failed your road test you can pay for additional tests online of by phone", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What if I have a valid learner permit of driver license and did not fail the test", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you can pay for additional tests online or by phone", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "how can I pay the fee ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can pay by credit or debit card", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I pay with my bank account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We accept credit or debit cards", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I prepare for the road test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Use the DMV road test system schedule online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I need to canel my test", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Tests can be cancelled /rescheduled or relocated because of bad weather or road construction or reschedule for other reasons", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there an application fee", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The fee for up to two road tests are included in your 10.00 application fee", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "can I schedule another road test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you must pay an additional fee if you failed your first two road test and you must wait at least one day to take the test again", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cd0cfb77675741b68ed4086445228e92", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What follows after passing the test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must first schedule and take a practical exam", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I wanted additional classes, how should I pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to pay for additional tests?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I'm just asking at home that I want to pay later...", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Ok, of course if you want you can pay for classes adi...", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, thanks does not apply to me", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens if my learning permit expires before the next class?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must obtain a new license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I pay the additional exams? And what should I have to pay?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can pay by phone or online.\nTo pay you must have a valid learning permit or a driver's license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I am a driver under 18 years old, what should I consider?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "must obey restrictions for minor drivers,\n  For more information, consult the GDL Graduated Driver License Law and restrictions for drivers under 18 years of age.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3f3aa224b819953746fd223c1e30eb73", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do i do if i receive a traffic ticket?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "introduction. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "if you are issues a ticket for a non criminal moving traffic violation in the five boroughs of new york city. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "do i have to attend my hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "hearings are open to the public. you may go to any tvb office to watch hearings so you know what to expect at yours.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what if i please guilty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you will be notified that you must got to the tvb to answer the charge in person.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "how do i plead guilty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can easily fill in the request information, sign it and either mail it with your payment to the albany address listed on the ticket or bring your payment to any tvb office :) ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what if im a holder of a junior license? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can not plead by mail or online. you still must appear for a hearing in a tvb office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "so i have to fill in the requested information", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "yes you must full in the requested information, sign it and either mail it with payment or personally bring your payment into any tvb office!", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "what if im issued a ticket?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "you must include a request for one when you mail your not guilty plea. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1ce198bc767426637a333a1adc62e37a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I got a traffic ticket, how do I pay it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you just receive one ticket?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i did", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "have you been issued a non criminal moving traffic violationin any five boroughs of NYC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i have not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "SoI cannot plead guilty via mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No you cannot, you will be directed to go to TVB in person", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if it is a driving without insurance violation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You could not plead guilty via mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I did not take any action in the alotted time frame?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is possible that your license will be suspended", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How would I go about appealing a decision?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can determine if you can file an appeal online [ 2 ] or download Traffic Violations Bureau Appeal form", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9a45905f9c4bb1f095e1039dc0387be0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help getting a N.Y. License", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a license in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't have a license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What do I do if my permit is not enhanced?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to get the real ID.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I'm trying to drive a taxi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would have to contact the taxi commission.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What are the requirements to drive a taxi?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must be 18 or older with a CDL.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What do I do if I don't have a license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to learn how to apply", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I want to travel?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "I recommend getting a real ID.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What do I need to bring?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Proof of identity.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "07e9d1fe776f3431e82683047ee21968", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, is there a way to Change from a Class D to a Class E license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hello. It is possible. Application for Standard Permit , Driver License for Non - Driver ID Card PDF [ 2 ] MV-44", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you trying to change the class of the license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I am, yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great! if you want a REAL ID or Enhanced , complete this document guide to know what proofs of identity to bring to an office", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want a standard license that will display not for federal purposes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes that is fine", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ok great! bring your current NY State license as proof of identitys", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if i do not have a New York drivers license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Starting in October 2020 ] you will need an Enhanced or REAL ID to board a domestic flight unless you have a passport ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Does it need to be enhanced?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " If your license or permit was issued before October 30 , 2017 and is not Enhanced, then yes it does", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "322b65fd61a560abefa6e48f7d6b4a22", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have an ignition interlock device on my car but want to lend my car to my Mom to drive...what can I do to allow her to borrow my car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your Mom have any driving restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, she has a clean record.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Do I have to pay extra fees to have my Mom to then drive my equipped car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to check about interstate legislation if she might use the car out of state, as well.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What are the global restrictions I face?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I suggest you check with national and interstate legislation for this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Ihave no convictions, what can I do for my Mom to drive my car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You license can be revoked if you violate any terms of the prohibition.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I pay my fines can I get an early removal of my restriction?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You may be able to have restrictions removed early if you contact your State licensing Office with your circumstances.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do cell phone violations affect my reinstatement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Well, yes, if you are found guilty of any cell phone or texting violations.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "23178e836c47051d9cc2be93932f6757", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will my current resitrction be in effect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would have to either log into our portal or check the court order against you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "My convicition is not alcohol related.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You would still need to check the court order to ensure total compliance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Once again, my conviction was not alcohol related.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I was given an interlock; how do I remove it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would refer to the monitoring agency controlling said interlock.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What would happen if I get another ticket or something before the interlock is removed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Refer to the court order as well as your monitoring agency.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "But what if I get convicted of it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "I understand your situation. Please refer to the appropriate agencies, however, as they have more knowledge about that than I do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I have one drink and then try to drive? I'm still under the limit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "All drinking for an interlocked driver is prohibited. Please refer to the monitoring agency for any further questions.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5394941f2d884d14df83c54ed0fb57fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for information regarding removing a lienholder from my title certificate", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is there a lienholder currently on your title certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes there is", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you recently sold a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "After selling a vehicle, you don't have to remove a lienholder from the title certificate, you give the original title and lien release to the buyer", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can a lienholder remove the lien from my title certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can apply to have the lien removed electronically", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have lost my title certificate and need to remove a lien, what can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must complete and Application for a Duplicate Certificate of Title and proof that the original lien is satisfied to the address online or bring these to a DMV office. A duplicate title certificate is processed by the DMV and the certificate is mailed to you for a fee of $20.00", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I request the DMV to remove a lien when I apply for a duplicate title certificate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can apply for this by way of mail or at a DMV office", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there any way that I can transfer a title certificate that has a lien listed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "When the DMV processes the title certificate of a new owner, the lien is removed", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What happens in the case of a lienholder being in possession of my title certificate?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "In a n umber of states, the lienholder keeps the certificate until the lien has been satisfied. The lienholder then sends the title certificate to the owner", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "79472ef27d72e53bfab6bec245039b05", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain how to remove a lienholder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you want to sell, Do you know you don't have to remove?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't. But I want to remove at all conditions.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So have you an acceptable proof that a lien is satisfied for that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I don't understand. Whats that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Two accetable proofs exist. You provide one of them to remove lineholder.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And What if the lienholder has my title certificate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then DMV will help you without fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there any other way for acceptable proof?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. your lineholder's letter. But authorized officer must sign the letter.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the adress for the mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "NYS DMV Title Services6 Empire State PlazaAlbany ,NY 12228 - 0331", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And does another way exist to remove lieholder?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, your lineholder can do electronically , if he has an account. then a new title will not be automatically sent to you", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ec9abdf1a9a455030e420a12b32fb693", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the registration fees and taxes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If it is the first time registering your vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What fees are there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Registration fee and plate fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I determine trailer and boat fees?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use the online service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are they calculated differently?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I transfer from another vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you will not need to pay the plate fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How does online estimate the fees?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It does not include tax.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I also use the charts for other fees?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes for passenger and commercial vehicles.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b0a98aeaceb520c42eb42710df025ca1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm moving out of New York and I don't know what to do with my plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to register your vehicle in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't want that", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Is out-of-state insurance valid for a vehicle registered in New York?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Not at all.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What can I do after receiving a letter from the DMV about a lapse of insurance on my vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must send us a copy of your out of state registration in your name along with a copy of your out of state insurance ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if i What happens if I register my vehicle in another state and deliver the New York license plates to the New York DMV?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case, you can get insurance in the other state. Your insurance must meet the requirements of the state where your vehicle is registered", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What data should the proof have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "All proof must include the name and address of the registrant and the year, make and vehicle identification number VIN of the vehicle. We will apply your proof to the New York registry to reduce or delete a lapse of insurance coverage reported by your insurance company.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ddce2ae456060c8c50cb8717afeaaec5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need refund information about cancelling an I-PIRP course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was the cancellation due to the sponsor being unable to conduct the course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was cancelled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, they must give you the option of a full refund of all course fees. If the course is available later on, the sponsor can also give you the option of rescheduling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I don't have a NY state DMV ID NUmber Client ID Number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That would mean that the ADM course completion could not be applied to your license record. You may also be required to file a Request for Driver and/or Vehicle Record Information form, before you are allowed to take another ADM course.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I get the same benefits completing an I-PIRP course as I would a classroom PIRP course?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you would receive the same benefits. This includes being able to reduce your driver violation point total by a maximum for 4 points and entitles you to save 10% on your auto liability and collision insurance premiums.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When do I get my course completion certificate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The sponsor will mail your certificate after completion. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How secure are the I-PIRP websites?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Very secure. DMV requires sponsors and their delivery agents to provide secure websites that protect your personal information.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "072ed5e3eb9bef4f825ec06e96b64090", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to trade in my license for a New York one", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to exchange your-out-state driver license within 30 days of becoming a resident of New York.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what if I need my license for when I go back to my other country?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I also want to know about going to school in New York and an ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you studying in New York State?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you a licensed driver from another country?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, I'm American but live elsewhere", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "can I mail in my documents and do it all that way?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The transaction can only be processed in person, at a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "479404020480fe8e05fd6bd1d4cdccab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about on-site investigation, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about when the automotive facilities inspector AFI arrives to inspect your facility?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I need another kind of information", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "How can I get a Surety Bond?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "DMV doesn't provide Surety Bonds. You must contact a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B VS-3. Please, make sure that the business name and mail address of your bond match exactly those that appear on your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Which are the starter kit components?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about Snowmobile Dealer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV doesn't endorse these companies nor does it declare that the DMV has any association or supervision of these companies.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if the on-site investigation is approved?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case, the DMV will issue you a certificate of registration , MV-50's Retail Certificates of Sale and a dealer plate letter if applicable.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Please, can you tell me again which are the starter kit components?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sure. Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a59386f175d1e40ac86caadd392dcf73", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a problem with the repairs made on my vehicle at the auto repair shop.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The first thing to do is attempt to resolve the issue with the management of the business. Be sure to keep a written record of all contacts with management and the details about your repair.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I'll try to resolve it with the business first.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I do need to file a complaint later on, what happens then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A DMV customer service rep will try to resolve the issue by discussing it with you and the repair shop. If the problem is not resolved, the complaint would then be referred to a DMV regional office for investigation.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "What if DMV finds out that there were violations made by the repair shop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I would like to know about what happens if violations are found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If violations are found, DMV will take action against the auto repair shop. This could include suspending or revoking their registration and/or imposing fines. The administrative law judge presiding at the hearing could offer the shop the option of paying you restitution in exchange for a shorter suspension period or lower fine. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What is the Repair Shop Act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The act helps consumers get back thousands of dollars every year through mediation and restitution.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can I find information about the NYS Lemon Law complaint?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can find information about this on our website under Lemon Law Complaints.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "80774a109b7e6e69776d73976c3cffc5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about the driving restrictions for people under 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The restrictions you are referring to were put in place by the Graduated License Law specifically for drivers under 18 who have a learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I don't comply with the restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You run the risk of having your learner permit suspended or revoked for 60 days.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What junior driver license classes are restricted under the Graduated License Law?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In addition to a junior learner permit, junior driver license classes DJ, MJ, and DJMJ are restricted under the Graduated License Law.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Will there be one specific region of New York that you will be driving in?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, it will vary.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Your driving privileges will vary depending on which region of New York you will be driving in. Would you like to see a Map of Regions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, that's okay.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you familiar with the differences between a junior learner permit and a junior driver license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I know the differences.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Okay. In case you weren't aware, a driver who has a learner permit can only drive when supervised.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Thanks for the information. Are the restrictions on a junior driver license affected by what region I drive in?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. Some regions within New York will allow a young driver who holds a junior driver license to drive unsupervised.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4ff75b5df4cf8982962d69c0171f500b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I required to notify DMV of my entry into the military? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you entering into the military? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not. I am actually asking for my son who will be leaving for basic training next month. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "if my son's license is valid now, what will happen if it expires while he is in the military? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If his NY State license was valid at any time during his military service, his license will be able to be renewed. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens if my son has a lapse of insurance coverage during his period of active duty? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "He is required to maintain continuous coverage or to surrender his plates before any deployments. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is he unable to ensure that he will maintain continuous coverage or to surrender his plates now, before he departs for basic training? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "That is correct. He is unable to pay forward enough on his policy to ensure it would give him continuous coverage for the period he will be gone and he is unable to get to the DMV during business hours to surrender the plates at this time. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Basic training is not a deployment. The DMV does have a procedure in place to exempt military personnel from the requirements, however the procedure pertains to returning from deployment. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What would happen if his NY State registration would expire while he is on active duty? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Registrations are extended for up to 60 days from return to NY State. This extension applies only to vehicles registered to military personnel. He would need to show proof of military service or separation. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there another resource I could use to get more information? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you have any additional questions, you can contact the DMV Call Center. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6f9180a71a8195073fd4fe17e708cee9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'm not currently in New York City. How do I get an extension, I need it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "currently out of state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "and all vehicles need inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, all vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station every 12 months, when vehicle ownership is transferred.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if there is no inspection tag?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "And what other inspections should the vehicle have?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Most vehicles must also obtain an emissions inspection or a diesel emissions inspection at the time of the safety inspection....", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I have an inspection of the previous applicant, does it work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "An inspection issued to the previous applicant is invalid.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and when do inspections expire?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "A valid inspection tag must be displayed on your vehicle. Inspections expire on the last day of the month marked on the inspection label.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5d87b04944b11a9a535998c5c0e1b075", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I bought my new car from a private seller.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was the private seller registered with the New York State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not that I know of.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What is checked during an inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We have a brochure \"New York State Vehicle Safety / Emissions Inspection Program for Cars and Light Trucks [ 3 ] C-50\" and it lists all the equipment we check.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Ok, I will check that out. Can I renew my registration before I get a New York State inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I am going to give you the phone number to call, 518-486-9786.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I will give them a call. What should I do if my inspection sticker falls off?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Clear tape works great to reattach it to the windshield.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is the sticker still usable?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "It isn't an issue, my sticker didn't fall off. I was just wondering.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "caa2d4ca2a98cc6f57a5628d9e128db9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi I need to replace the inspection tag", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request Form. Complete the form and mail it to the address on the form.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my vehicle's inspection tag has expired, will I be fined?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your vehicle's inspection tag has expired in the past 60 days, you may be fined $ 25 to $ 50.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and where do the inspections go?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did your inspection tag expire more than 60 days ago?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "do you have the inspection label?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes i don't have the inspection tag", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and can you even receive it in the parking lot?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, A parked vehicle without an inspection tag, or with an expired inspection tag, may receive a parking ticket.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "b55dafba91b47f076435e58d02a0659b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, recently I moved to New York and registered my vehicle here, what about my inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "When does your out-of-state inspection expire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I dont know", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "In which case would I need an extension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "out of state when your inspection expires?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you can request an extension. First, it determines whether an expired out-of-state inspection is a violation of the law in that state.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I request?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "please call 518 - 486 - 9786. we will be happy to help you", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "46c0f3dbe110f020aaf0358ae35d4283", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I moved to New York and registered my vehicle here. Do I need to do an inspection again?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you don't need to be inspected immediately. Your out-of-state inspection remains valid until it expires or for one year after the registration date, whichever comes first.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I leave New York and my inspection expires, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Wait 14 days for the DMV to process and ship your extension decal. You will need it before returning your vehicle to New York", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and which program is in charge of this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV brochure, New York State Vehicle Safety and Emissions Inspection Program for Automobiles and Light Trucks [3] C-50 lists the items of equipment reviewed during a safety inspection, and a description of the inspection of security", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If the inspection tag expires more than 60 days, how much is the fine?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the fine is between $ 50 and $ 100", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I need to replace the inspection tag, how do I do it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the Request for Replacement Inspection Sticker PDF [8] VS-118 form.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and what if my vehicle's inspection tag has expired in the last 60 days", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may be fined $ 25 to $ 50.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6977cbb3bed8f0e8480018cb3cac6716", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to do the inspection if I bought a vehicle from a private seller", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "buy a vehicle from someone other than a registered dealer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How should I renew my registration before obtaining a New York State inspection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "call 518 - 486 - 9786.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what if I moved to New York and registered my vehicle here", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If your vehicle was registered in another state that issues an inspection tag", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you about to finish your out-of-state inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must obtain a vehicle inspection from New York State.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What should I do after returning my vehicle to New York State?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "After returning your vehicle to New York State\n write the date the vehicle returned to New York on the extension sticker\n stick the sticker to your windshield", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9d4920bea87d4f4cb977483d943c1ef3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how I do the inspections if I bought a vehicle from a private seller", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "buy a vehicle from someone other than a dealer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I need to replace the inspection tag?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request form. Complete the form and mail it to the address on the form.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has your vehicle's inspection tag expired in the last 60 days?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may be fined $ 25 to $ 50.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If the tag cannot be used?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can have your vehicle re-inspected or you can request a replacement label using the PDF VS-118 Replacement Inspection Label Request Form. Complete the form and mail it to the address on the form.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and who to send the inspections?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "If the inspection tag expires more than 60 days?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "the fine is between $ 50 and $ 100.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "When do you need a security inspection?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "All vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station\n every 12 months\n when vehicle ownership is transferred", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "09f69dbfbbb5ab0b90ce0faf73e5166b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just moved to New York and registered my car here. I need help with understanding vehicle inspection rules.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your vehicle previously registered in another state that issued an inspection sticker?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. In your case, you will not need to have your vehicle inspected again until your out of state inspection sticker expires or for one year after the registration date, whichever comes first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What would've happened if an inspection sticker wasn't issued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to have your vehicle inspected in New York.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I will be out of state when my sticker expires? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for an extension. Be sure to first determine whether or not an expired out of state inspection is a violation of the law in that state.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I do when I get my extension sticker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Do not put it on the windshield of your car while you are out of state. Just keep the sticker and the instructions in your car to show an out of state police officer. Please understand that the extension sticker does not guarantee that the officer will not issue you a traffic ticket.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get an extension sticker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This is done by mail. You will need to send in all required information, including your name, your current out of state mailing address, and the year and make of your vehicle.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will the extension sticker be recorded as an inspection on New York State DMV records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, it will not. This also means that you can not renew the registration, if there is no record of inspection within the past 12 months.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "dfe69859eb7ea18e177951165518bee0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Give me some info about how to replace the inspection sticker", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You need to order a replacement sticker using the form Request for Replacement Inspection Sticker PDF VS-118. Fill out the form and mail it to the address on the form. Inspection stations electronically send a record of all emissions inspections to the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle's inspection sticker expired in the last 60 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it has not expired.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does the inspection sticker expire in more than 60 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "That's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, the fine is between $50 and $100", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I need an extension but I'm in Florida, not in New York. What can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "First at all, you must to determine if an expired out-of-state inspection is a violation of law in that state.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I don't have the inspection sticker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The fine would be between $50 and $100. A mandatory state surcharge of $88 - $ 93 in town and village courts is added to the fine. You can receive a parking ticket if your vehicle is parked without an inspection sticker or with an expired inspection sticker.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What kind of ehicles are exempt from the emissions inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Motorcycles, vehicles that are less than two model years old model year is greater than or equal to calendar year minus one, and more than 25 model years old model year is less than or equal to calendar year minus 25", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2e9623b209161de6e9448f0c0d2b113b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get an extension so I don't get into problems when I'm away", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be out of state when your inspection expires?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can apply for an extension. You should also find out if an expired out-of-state inspection is a violation of law in the state you will be in. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what day of the month will my inspection expire?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The inspection will expire the last day of the month punched on the inspection sticker", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do you have a list of what will be checked during the inspection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look at the DMV brochure, New York State Vehicle Safety/Emissions Inspection Program for Cars and Light Trucks, it lists the equipment items checked during a safety inspection.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you also tell me what to do when an inspection sticker comes off?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can reattach it to the windshield with clear tape or a small amount of clear adhesive.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if the sticker is all messed up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could have your vehicle reinspected or you can order a replacement sticker.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8fc34fabd3fcf64208e3346375d79544", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need personalized plate info", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to order personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, just need info", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know how to order your plates online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know how to order personalized plates by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, ok", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "are you ready to send in an order for personalized plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, just wanted to know how to do it for when I'm ready", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "would it be a problem if my registration expires as I am about to get my plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your registration is about to expire when you are getting ready to order your plates, you should renew your registration before you order personalized plates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e518e474d67d6c87141159ad9bb8d92b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do when my license is suspended because I forgot and let my insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your registration expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my registration has not expired.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What if I am eligible to pay the optional civil penalty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then it would help you to pay the optional civil penalty for the entire length of the lapse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What happens if the registration suspension has been over 90 days?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will have to surrender your vehicle registration and plates and then the DMV will suspend your driver license. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How should I avoid an insurance lapse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There is a simple rule to go by which is no insurance, no plates; always keep your address current with the DMV; and have liability coverage from a company licensed in NYS.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How many days will be drivers license be suspended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It will be suspended for the same number of days your registration is suspended.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5d9c00fd94d44e94de97006a347e2b83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I avoid an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Remember this simple rule: no insurance , no plates !\n keep the address for your vehicle registration and driver license current with the DMV\nhave liability coverage from a company licensed by the NYS Department of Financial Services and authorized by the NYS DMV out - of - state coverage is never acceptable on any vehicle registered in New York", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I avoid an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you want to immediately deliver your license plate and vehicle plates?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do not drive any vehicle that is not insured .\nyou could be arrested or ticketed\nyour vehicle can be impounded by a law enforcement officer", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " your vehicle can be impounded by a law enforcement officer", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my license is suspended for a lapse of insurance, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "your registration has not expired", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you must surrender your plates.\nA driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my registration is suspended for a lapse of insurance, can another person register the vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " No. The DMV will not issue a new registration if the DMV determines that the purpose of the new registration is to avoid the suspension ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "723c0ce5d555d9f7a88c12c98f79c364", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What can cause an insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Any amount of time your vehicle is registered but not insured can cause a lapse in your insurance coverage. An insurance gap may occur between the date your insurance is canceled and the date", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "your registration suspension period is more than 90 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "do you want to reset your driver's license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is an insurance lapse in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A lapse of insurance means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I want to know if I am eligible", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if eligible, pay optional civil penalty for the entire period", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my insurance is canceled or reinstated, or if I get new insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your insurance company must notify DMV electronically", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6f1f931fa94e2739dbae12d9f68cfb6e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Your registration has not expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and should I deliver the plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes, you must turn in your plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I avoid a lapse of insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Remember this simple rule: no insurance, no plates!\n keep your vehicle's mailing address and valid driver's license with the DMV\n they have liability coverage from a company licensed by the New York State Department of Financial Services and licensed by the New York State DMV. Out-of-state coverage is never acceptable on any vehicle registered in New York", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How much do I have to pay to reinstate my driver's license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "must pay DMV a license suspension fee of $ 50", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and where can I find the application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Form FS-2 is only available at a local DMV office", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2e2054e109ab5ecac197291f1d424538", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Your registration has not expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your registration has not expired, you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can someone else register the vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV will not issue a record to any person unless that person makes an affidavit on Form FS-2. The statement certifies that the purpose of the application is not to avoid the results of the current suspension. The local DMV office determines if the request will be accepted or rejected.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and if my insurance expires, what can happen?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case the DMV can suspend your registration and driver's license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and where do I get the FS-2 form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Form FS-2 is only available at a local DMV office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I am suspended, what do I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "pay the optional civil penalty for the entire period", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a4c27bfdbf1a9af7104ce1eb0bcbddae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is an insurance lapse in New York State?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " An insurance lapse means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have an insurance expiration for your registered vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "the DMV can suspend your registration and driver license", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What can cause an insurance lapse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " Any amount of time that your vehicle is registered but not insured can cause a lapse in your insurance coverage . An insurance lapse can occur between the date your insurance is cancelled and the date", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what are the characteristics?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "your new insurance begins", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If my vehicle does not have insurance and is involved in a traffic accident?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the DMV will revoke your driver license and vehicle registration for at least one year", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": " What happens if my insurance is cancelled or reinstated, or I get new insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your insurance company must notify the DMV electronically if", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9b9ab00f2681da2eb51c5ad2c37e2dc5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. Need some information about avoiding an insurance lapse.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For that, you need to keep the address for your vehicle registration and driver license current with the DMV. Plus, you also need to keep liability coverage from a company with license by NYS Department of Financial Services and authorized by the NYS DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "O.k, thanks. Now, what can you tell me if I happen to not count with a valid auto liability insurance coverage for my vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have that situation, you must inmediately surrender your registration and vehicle plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Umm, that's rough, but i guess is your procedure. Say, someone else can register my vehicle if my registration is suspended, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Absolutely not. If your intention is to avoid the imposed suspension, the DMV will found that out and will not issue a new registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can i do then, in case that happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your registration still valid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, it already expired.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Don't mind me on that last thing. What could happen if i'm already suspended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then, as said before in other questions, you must surrender your plates to the DMV or pay the optional civil penalty for the entire length of the lapse. Of course, that last thing is in case you are eligible for that.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f2e031edc8f08955e69598f34e1c77a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance on what to do if my license is suspended. I really have to rely on it for work.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your registration NOT expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, my registration hasn't expired yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you must surrender your plates. A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But what if I'm suspended?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you have a choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I don't want want to surrender my plates, so what other option is there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can pay the optional civil penalty for the entire length of the lapse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if the suspension of my registration takes more than 90 days?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you must surrender your vehicle registration and plates. The DMV will also suspend your driver license. Your driver license will be suspended for the same number of days as your registration suspension.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I see. And how long does a suspension usually last?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The registration suspension will last for the same number of days that your vehicle was registered in New York without auto liability coverage. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f75bbbdf4ff2013b1966ee84c7afc5de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is it possible to avoid an lapse in insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Always remember that if you have no insurance you have no plates and keep your address up to date for your vehicle registration and driver license with the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have valid auto liability insurance coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have valid auto liability insurance coverage for my vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is a good thing you have valid liability coverage because otherwise you would have to surrender your registration and vehicle plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can I determine the lapse period?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can figure it out by when the plate were reported lost/stolen/confiscated; or the registration expires.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What can I do when my license is suspended for a lapse of insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Has your registration expired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, it has expired.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You then have to surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can another person register the vehicle if my registration is suspended for a lapse of insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, the DMV will not issue new registration if they determine that the purpose of the new registration is to avoid the suspension.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3d676824006adf83afc5828240e88daf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi good morning, I'm having some insurance lapsing, Can you help me on that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. In first place, remember you must have insurance or else you can get into trouble with your plates. Besides, you must keep the address for your vehicle registration and driver license current with the DMV, plus have liability coverage from a company licensed by NYS Department of Financial Services and authorized by the NYS DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have or not, a valid auto liability insurance coverage for your vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i don't have one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "O.k, i'll wait but meanwhile, Can you tell me what could happen if by any chance i get involved in an accident while i'm not covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I hope you don't get that situation, but if you do, you'll get your driver license and vehicle registration revoked for at least one year. so you better watch out on that..", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'll do my best to not get into that, i can assure you. hey, by the way, If i can't do my vehicle's registration because this insurance problem, can anyone else do the reg?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I sincerely hope you can. Regarding your question, sorry but that answer is no. DMV won't issue a new registration if some kind of attempt for avoiding suspensions is detected.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And there is no chance to remove that suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, there's a possibility, but only if you're eligible. If that's the case, you can just pay the optional civil penalty for the entire length of the lapse suspended.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if i get suspended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must then take some action.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8990762bd01472e9dcef99f7a0152b9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I got the news that the New York State DMV started issuing REAL ID licenses, permits, and ID cards on October 30, 2017. How do I get mine?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you must go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know what documents should be included", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Why should I acquire the real ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Effective October 1, 2020, the federal government will require your REAL ID, driver's license, permit, or ID card to comply with REAL ID if you wish to use it as identification to board a domestic flight within the US. Or enter military bases and certain federal facilities.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what documents do you require?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name. This name,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can I apply for an improved driver's license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you want to apply for an improved driver's license or an improved identification card, there is an additional fee of $ 30", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And does a normal one have any cost?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There is no additional cost to obtain a REAL ID. All normal transaction fees still apply.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do you have a website that I can visit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Visit www.dhs.gov for more REAL ID information.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c115500e0159d5e68ee47400d504cbbe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I would like info on the cost of augmenting my driver's license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost for getting a REAL ID and the normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to apply for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes does that cost something?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For that there is an additional $ 30 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is an enhanced driver's license? Is it good for flying?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes an Enhanced driver license and valid U.S. Passport are already REAL ID compliant and can be used to board a flight.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I want one what documentation do I need to show?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There is a guide that shows what proofs and how to obtain them. Would you like to find out about that?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Isn't a passport good enough to board a plane?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes it can be used for identification, boarding a plane for domestic and international flights, and also for entry into a federal building or military base.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So it's interchangeable with this Enhanced driver license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes they are both REAL ID compliant and can be used to board a flight.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do my kids need identification when they are travelling with me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification though.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c0e7884ac9c9a33ee06a42c516e4129e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Getting a REAL ID is mandatory but is encouraged?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A REAL ID is optional and is not needed for the following : Being licensed to drive and Voting or registering to vote", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you do not want a REAL ID or Enhanced document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If I have a US passport", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "it can be used for identification , boarding a plane for domestic and international flights , and entry into a federal building or military base", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how is the sample of improved license", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn more about Enhanced , REAL ID and Standard documents", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what should i bring to the office", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The application process also requires the DMV to take a new photo", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What REAL ID means to you", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Enhanced driver license , permit , or non - driver ID [ 1 ] and valid U.S. Passport are already REAL ID compliant and can be used to board a flight ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "which for a REAL ID", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There is no additional cost to get a REAL ID . ] All normal transaction fees still apply ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "87f858b77a9c091d9e2fff489ae2d67d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much does one have to pay for this REAL ID I've been hearing about?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost to get a REAL ID compliant driver license, permit or ID card. All normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to apply for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I might if you tell me the difference.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case there is an additional fee of $30.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there really a need to get a REAL ID if I already have a passport?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In terms of flying a U.S. Passport can still be used for identification, boarding a plane for domestic and international flights, and entry into a federal building or military base.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I see what a REAL ID looks like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes you can learn more about Enhanced, REAL ID and Standard documents by clicking on the following number [ 7 ]", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I apply for a REAL ID online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No, you can not get a REAL ID online. You will need to go to a DMV Office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I'm under 18 years old do I need a REAL ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you are traveling with a companion within the United States, the TSA does not currently require children under 18 years old to provide identification.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7cc5c5ccbdb8ccd3daf03013c9325a61", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about The New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What documents should I bring to the office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and this real identification is mandatory in all cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A REAL ID is optional and is not required for the following:\n Have a driver's license\n Vote or register to vote", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what should i bring?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if you have a valid New York license, permit or ID card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must bring your original social security card or W-2 with the complete SSN.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what is Enhanced License Sample, REAL ID and Standard?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Learn more about Enhanced, REAL ID and standard documents", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "523116ebc0473a704f3585c68f675b82", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about whether the New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and what documents should i bring to the office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and those under 18 can get it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Currently, the TSA does not require children under the age of 18 to provide identification when traveling with a partner within the United States. The partner will need acceptable identification.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Obtaining a REAL ID is mandatory but what do you recommend?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A REAL ID is optional and is not required for the following:\n Have a driver's license\n Vote or register to vote", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "don't want a REAL ID document?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how will my name appear?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "As it appears on your proof of identity, it will be shown on your card as required by federal law.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d540d7e232a7f7ddb29558d353045661", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get a real ID to travel and want to know if it costs more than a regular ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is no additional cost to get a REAL ID. All normal transaction fees still apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be applying for an Enhanced Driver License or Enhanced ID Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I might get the enhanced ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "There will be an additional $30 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I can't find my Social Security card can I still get a new ID without it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will have to get a duplicate before you come to the DMV", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can you show me how the different IDs look?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, I will give you a link so you can see a sample of Enhanced, REAL ID, and Standard Licenses", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "do I need the new IDs to vote and drive and stuff like that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A REAL ID is optional and is not needed to be licensed to drive, to register to vote, or vote", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "can I do all my new ID applying online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You cannot get a REAL ID online, by phone, or through mail, you will have to go to a DMV Office", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "but I don't need a real ID right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No A REAL ID is optional ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "50bada9381510985a1c72dc39dc079fb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it now required by law to have a REAL ID?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The new REAL ID is optional and is not needed for either being licensed to drive or to vote or register for voting", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you decided that you do not wish to avail of a REAL ID?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I'm just curious as to whether it's the law or not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I go about getting a REAL ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for a REAL ID at any time. You need to go to a DMV office. You cannot avail of a REAL ID online, by phone or by way of mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any documents that are already REAL ID compliant?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The enhanced driver licenses, permits or non-driver IDs along with valid US Passports are already REAL ID compliant", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I get a REAL ID if I have lost my Social Security Card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have mislaid your Social Security Card, you must get a replacement card before applying for a REAL ID. Further information on how to get a duplicate card is available on the Social Security Administration website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I don't want to get a REAL ID at this moment in time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have decided not to get a REAL ID, please be advised that any license, permit or ID card issued after October 30, 2017 will be marked Not for Federal Purposes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8dfbc6bbc436a7c35b02324a0e242f71", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here with a few questions a bout getting a REAL ID. It'd be great if you could answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. A REAL ID is optional and is not needed for being licensed to drive or voting or registering to vote, for example.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you decided that you do not want a REAL ID or Enhanced document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I really want one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I recently married and my family name has changed. What if the name on my license doesn't match the name on my proofs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If the name on your license, permit, or non-driver ID application does not match the name on your identity, lawful status, and social security proofs you must bring in court or government issued proof documenting the event causing your name change such as a marriage license, divorce decree, adoption or court order document.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I thought so. And what if I have a U.S. passport?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That passport can be used for identification, boarding a plane for domestic and international flights, and entry into a federal building or military base.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. The thing is, I'm currently 17 years old. Is there something I should consider while I'm under 18 years of age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification. Please visit www.tsa.gov for more information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What should I consider if I'm under 18 years of age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification. Please visit www.tsa.gov for more information.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "17b104b5eacd244036f2d3552c394a14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about my driver school instructor certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you pass all your tests?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I did not pass all my tests.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What if I want to teach the Pre-licensing Course?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "That is great that you want to teach, so the requirements are that you successfully complete a 30-hour Teaching Techniques and Methodology course a college-level course and have at least one year experience as a behind-the-wheel certified driving school instructor.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need to show my certificate to a customer or DMV employee if they ask for it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would be able to present it to them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I need experience behind the wheel as a certified driving school instructor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you need at least one year experience as a behind the wheel certified driving school instructor.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "When do I need to present my certificate to someone?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must present your certificate to a customer or DMV employee if they ask to see it?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "375ce9db7788fbf4b5cd1786c9169fea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In what language is your license printed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "okay. and if my visit is extended what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If your temporary visitor status has been extended, you should go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and how long will the license last?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your new license will have your new temporary visitor expiration date.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What will happen to my foreign license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If someone has a New York State learner's permit and does not have a valid foreign driver's license, what can they do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dd5cb64fb428b07d5ead2ce1b2b6c9c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about the issue of driver's licenses and Drivers from other countries", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a resident of New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you applied for a New York driver's license, permit, or non-driver ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you not a citizen of the state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to renew your license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "As long as the DMV's temporary visitor status on file has not expired, you can renew your license online, by mail, or in an office.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2fab9d4dfaa92281921287f6e5aeafca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Yes. Your valid foreign driver license allows you to drive without a supervising driver . You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "your driver license is printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If my Temporary Visitor status has been extended ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS . We will update our records to show that your Temporary Visitor status has been extended so you can renew your license .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e7e49e6b2fce71d19e286bf86807aee0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a question. If I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if my driver's license is printed in another language?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and how do I know when they expire?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The expiration date on your DHS document is added to your New York State permit, driver's license, or non-driver identification card.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what information is there about Temporary Visitors and international students?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "the file has not expired?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if my temporary visitor status has been extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If I have a New York State learner's permit and do not have a valid foreign driver's license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "805608cc4f35eaedc6c2102960439d5b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Drivers from other Countries\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you New York State residents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want a New York driver's license, permit, or non-driver ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "can you give me details on the Non citizens and types of ID\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "it's not my case", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "do you want to renew your license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "As long as the Temporary Visitor status that DMV has on file is not expired you can renew your license online , through the mail or in an office", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I need more information", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e68a76105466f5d7c54a88d4427de19d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need someone else in the car if I have a Mexican license and a NY learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your valid Mexican driver license allows you to drive without a supervising driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be bringing a driver license that is printed in a language other than English to the road test?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, I'm not going yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what if my license is expired, can I still use it and not need someone else in the car while I drive?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you have a NY State learner permit, and you do not have a valid foreign driver license, NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "will I run into any problems at the DMV if I have temporary visitor status that has been extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you are ready to renew you will have to go to a DMV office with your updated paperwork from the United States Department of Homeland Security. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what form will I need to get a license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need a completed Application for Permit, Driver License or Non-Driver ID Card", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and I need my legal status papers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you will need US Department of Homeland Security documentation that supports your legal status in this country. The expiration date from your DHS document is added to your New York State driver license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and my license will say I'm not American?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your New York State driver license will have 'TEMPORARY VISITOR' on it", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0d004e0aba548a1fbf0f7620ef608fe5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I drive without a supervising driver if I have a driver license from another country and have a NY State learner permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Absolutely, your valid foreign driver license allows you to drive without supervising driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your license printed in any language besides English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my license is in another language not English.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to bring an International Driving Permit or a certified translation of your driver license to the road test and it must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What about temporary visitors and international students?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Isi your Temporary Visitor status up to date with the DMV and not expired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, my Temporary Visitor status is not expired.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I do not have a valid foreign driver license but have a NY State learner permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to have a supervising driver to ride with you according to NY State law and they need to be age 21 or older and have a valid drivers license to operate a vehicle.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What happens when I pass my state test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have to turn over your foreign driver license to the DMV road test examiner and they will destroy it after 60 days.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7998f55ae98200142ab866334148bf8e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I have a driver license from another country and a learner permit in NY. I wanted to know if I'm allowed to drive in NY, among other questions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your driver license printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it is printed in German.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "This might be tricky, because my international drivers license is about to expire. What if I have a learner permit from NY and I don't have a valid foreign driver license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what should I do if my visitor status has been extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will do. But let me clear one thing up: so, as long as my foreign drivers license isn't expired I can use it to drive in NY?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Correct. Your valid foreign driver license allows you to drive without a supervising driver.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And if my license is no longer valid and I only have a learner permit, I can't drive without restrictions anymore?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Exactly. NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What a bummer, but no can do. So what if my visitor status is about to get extended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Then you must bring a completed application for permit and a driver license to a DMV office.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4e6e1632ea203212794e8ef260cfb948", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm about to work in NY, but I originally come from abroad, and I do have some questions related to driving in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a New York state resident?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I just moved to NY from England.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license, unless you become a New York State resident.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I want to get a New York State driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you must pass a written test, complete a 5-hour pre-licensing course and pass a road test.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. What if I have a license that I need to renew?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your Temporary Visitor status that DMV has on file not expired and do you want to renew your license online, through the mail or in an office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't want to renew my license. I'm just asking out of curiosity.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What else apart from the DHS documents do I need as a temporary visitor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You need your New York State driver license, and a permit or non-driver ID card that has 'TEMPORARY VISITOR' on it, among a few other things.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need a NY driver license if I'm going to permanently live and work in NY?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you need to apply for a New York State driver license if you become a New York State resident.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f3dfc02c84bbadf130a2c2ab006c9344", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I happen to own an Chinese driver license. Can you tell me if I can use it to drive in NY without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your driver license printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it is in Chinese.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I have a learner permit but no valid foreign driver license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I see. What about temporary visitors?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is your Temporary Visitor status that DMV has on file not expired? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, it is not expired.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Say, what does the translation of my license have to include?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The translation must include all required details, such as your name, your date of birth, the expiration date of your foreign driver license, and a list of the types of vehicles that your foreign driver license allows you to drive.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I'll get a translation then. Tell me, what do I have to do once my temporary visitor status has been extended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And who exactly is defined as a temporary visitor, if I may ask?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "403120de58f89888ae4a4a61d2daa5d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Can you please tell me what a Snowmobile Club voucher ID is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a member of a NYSSA snowmobile club?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you currently have a NYSSA voucher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't have a voucher. But I heard about it from my neighbour and was wondering what that is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "So you don't have a NYSSA voucher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I don't have one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you can simply skip the voucher ID number section.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Does my snowmobile need to have a registration number plate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, your snowmobile must display your registration number decal, plate, or tag.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh damn. Then I should attach it asap. By the way, can only residents of NY use the transaction you offer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must be a resident of a U.S. state other than New York Canadians, you can still register your snowmobile at a DMV office or call 518-626-8989 between 8:00 a.m. 4:30 p.m. weekdays.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3925aef5408046816f7a672693bee88d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are my options for a hearing on my toll problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you received a Notice of Registration Suspension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As the notice states you may request an in-person DMV hearing or you may request a hearing by affidavit. The Notice of Registration Suspension provides instructions on how to submit an affidavit to DMV if that is what you choose to do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "why do we need the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority’s toll collection regulations, all such violations committed within a 5-year period, or failed to pay $200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "so I can just do the affidavit on the hearing and I won't have to show up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I have avoided the suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I do neither?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "your registration will be suspended immediately", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what can I do next time, who do I call to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist. Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "96c540b11f705e6e2317dea2987865e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need an ID card instead of my license and want to pay SSI prices", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have proof that you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I can prove it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, you have to bring an original copy of a document that proves that you are eligible for SSI benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you have more info on ID cards that I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes, I can link you to more information on the ID Card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what do I need to do to get a regular ID Card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you want to exchange in an office and keep your Standard document type, follow these steps: Complete an Application for Permit, Driver License or Non-Driver ID Card and bring your current license, application and payment", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what is the thing that I am hearing about real IDs needed for flying now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have a Standard, it will not be accepted as proof of identification to board a domestic flight after October 1, 2021 unless you have a Passport. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how can I get an ID card by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a a completed Application for Permit, Driver License or Non-Driver ID Card and your license must be current or expired for less than 2 years. You will also need a photocopy of your proof that you receive SSI, and you will need to send in payment.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0c3f12ab07250be789dac77b01d629e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Exchange a New York State Driver's License for a Non-Driver Identification Card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how is the process by mail", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you want to know important information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "have to meet the standards", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "it's not my case", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what the rate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn more about Standard , REAL ID and Enhanced documents", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok i need more information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "REAL ID and Enhanced documents", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I want to exchange in an office and keep my standard document type", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must follow some steps", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c9f74d1d497e0658d6d88797a3884340", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Proof of Supplemental Security Income\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "which is the topic", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ID Card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I want to exchange in an office and keep my document type Standard", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "follow these steps :\n Step 1: Complete an Application for Permit , Driver License or Non - Driver ID Card PDFMV-44", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I plan to travel?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " we recommend you come to DMV now and avoid a second office visit . Learn more about Enhanced , REAL ID and Standard documents", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What is the other step that I must take to exchange in an office", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Step 2 : Come to an office . Bring\nyour current license\nyour application\npayment", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "884e998bdb2b1846449ec1db3f36bcc6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like some help related to provide some information the security income, can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure no problem. Do you have the documents to prove you have received a SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, as far as I know, sorry.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "O.K., Thanks. But I have some questions about my ID card, I want to change it. Could you help me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Sure, There is no problem. Just tell us which questions do you have.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I want to know, what I need to do to replace my actual driver license for a real ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For hat you need to check our guide to make sure you have all the proofs of identification before you come to the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "O.k., but, which documents do I need to send to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You need a completed application for permit, your driver license or non-driver ID card.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "It is possible do this process in a office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can do it in a office if you want to keep your standard document. For this, you need to follow some steps.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5d93e1e2278ac74607bc4cffbc126996", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I provide proof of my SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to prove you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I need to prove I receive SSI.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Please bring in one of the original documents not photocopied to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I want to exchange in an office and keep my standard document type?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then we have some steps you need to follow.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a topic I can locate online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes look under the topic ID Card.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will they accept my standard passport?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "As of October 1, 2020 they will not accept a standard passport and you should come to the DMV to upgrade to an Enhanced or REAL ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I do not have a Enhanced or REAL ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will be able to use a standard passport up until October, 2020.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "53f36985bae076e253d2c796b1f634b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you receive SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "you want to exchange in an office and keep your Standard document type?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "for that you must follow some steps", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "explain me first", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what is this topic", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ID Card", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what should i complete?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Complete this guide to make sure you have the proofs of identification you need before you come to DMV . Select the \" Replace , Renew , or Change my existing NY State License / ID to REAL ID or Enhanced \" option .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8252f061c501ac20e7bf589a07dadd76", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Submit a request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must apply by mail or in a DMV office", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "of everything you explained to me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes for a New York State driver's license or a valid or expired learner's permit in the last 2 years by a card NDID", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where I get the Supplemental Security Income Proof", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " you receive SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How is the process by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " it will not be accepted as proof of identification to board a domestic flight after October 1 , 2020 unless you have a Passport . We recommend you come to the DMV to upgrade to an Enhanced or REAL ID . Follow the instructions above for exchanging at an office .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e3b20d8a420739e6edb4affd1efc0ffd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I need information from Proof of Supplemental Security Income ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " you receive SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must bring one of the documents listed below to the DMV. The document must be the original, not photocopy.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If i want to exchange in an office and keep i Standard document type", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must follow some steps", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the guide that I must complete", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Complete this guide to make sure you have the proofs of identification you need before you come to DMV . Select the \" Replace, Renew , or Change my existing NY State License / ID to REAL ID or Enhanced \" option.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How is the process by mail?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "it will not be accepted as proof of identification to board a domestic flight after October 1 , 2020 unless you have a Passport . We recommend you come to the DMV to upgrade to an Enhanced or REAL ID Follow the instructions above for exchanging at an office", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e11c83a88987b428c048dd4414aeff9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I want to change a expired learner permit for a non-driver ID, but i was told i was needing a proof of supplemental security income, whant can i do about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I understand that you want to prove that you receive that income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, you know what?. Not need it right now.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "If i want to check on this later, where can i find the information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can search for it online, under the ID Card topic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Umm, sorry to ask this again, but lets say i want to exchange my card anyways but in a office, but keeping my original document, what happens there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For that, you must go through certain steps.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Ahh, are those too many?..Can i apply by mail instead?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sure, You can do that. Just need a completed Application for Permit, Driver license or Non-Driver Card Form MV-44, being that document current or having expired less than 2 years.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Sorry, but you said less than two years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. It has to be expired in a period less than two years.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5df2d91b15c2f2759de75832fde8d48e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with exchanging my New York driver license for a non-driver ID card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to assist you with that. You can exchange your NY driver license for a non-driver ID card if the driver license is current or has not been expired for more than 2 years.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I do this by mail?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Definitely. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I upgrade to a REAL ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. While a REAL ID isn't required, you can obtain these at a DMV office.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you currently have a Standard Driver License?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I don't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you plan on travelling in the near future?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I'll be travelling to Canada.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It's recommended that you come to DMV now, so that you can avoid a second office visit later.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Why is this important?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It makes boarding a domestic flight more convenient.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I thought you could just use a Standard driver license for identification?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Starting October 1st 2020, a Standard Driver License will not be accepted as proof of identification when boarding domestic flights, unless you have a Passport.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1c04ff155c14162cd4bc95a9362de3ac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what does \"TEMPORARY VISITOR\" mean?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A temporary visitor is defined as anyone who is not immigrating or who does not live in the United States. These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have DHS documents that identify you as a temporary visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What documents should these immigrants have?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I have a driver's license from another country and I have a New York State learners permit, can I drive without a supervising driver?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area....", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my password is not in English?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and if i become a new york resident, should i apply for a license from that state?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and if the person is not a US citizen. USA Can you get a New York driver's license, a permit, or a non-driver ID card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you can. However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "af261bab358c4713e8973222e20c1c81", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver .s [42] You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " your driver license is printed in any language except English?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ou must bring an International Driving Permit or a certified translation of your driver license to the road test . The translation must be certified by a consulate , the US Department of State , or another official agency", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I need more details", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence. According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": " Vivir en una casa, una casa, un departamento, una habitación u otro lugar similar en el estado de Nueva York durante 90 días se considera \"evidencia presunta\" ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If me temporary visitor status gets extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must bring to a DMV offices a completed Application for Permit , Driver License or Non - Driver ID Card pdf MV-44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If I have DHS documents that identify me as a temporary visitor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "your New York State driver license, permit or non - driver ID card will haves\n ' TEMPORARY VISITOR ' on it ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "43eb9b3c1abfd822d6124639a730f170", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you moved to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I am a visitor and I need to know what to do if my temporary visitor status is extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "must take you to a DMV office s\n a completed permit application, driver's license or driverless identification card pdf MV-44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I am studying in New York State. Do I need a New York State driver's license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If I have a driver's license from another country and I have a New York State learners permit, can I drive without a supervising driver?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my driver's license is printed in another language?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "38a66de8d36c9215ae1eda39fdc4de3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you moved to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if it is not printed in English?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must present an International Driving Permit or a certified translation of your driving license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How can I change my out-of-state driver's license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn how to change your out-of-state driver's license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "you must be a US citizen. USA To get a New York driver's license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "do not However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if the temporary visitor status is extended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "must lead to a DMV office\na completed permit application, driver's license or driverless identification card pdf MV-44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What does \"TEMPORARY VISITOR\" mean?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A temporary visitor is defined as anyone who is not immigrating or who does not live in the United States. These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e3425cb157334260b3bd4de94983f887", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does 'TEMPORARY VISITOR' mean?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States.\nThese visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have DHS documents that identify you as a Temporary Visitor", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your New York State driver license permit or non - driver ID card will haves ' TEMPORARY VISITOR ' on it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If you live in a house, home, apartment, room, or other similar place in New York State for 90 days, it is considered \"alleged evidence\" that you are a resident of New York State.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": " If i have a NY State learner permit , and not have a valid foreign driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I pay taxes in another state?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I pay taxes in another state?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5e581647369af82487b785ae35416a25", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a TEMPORARY VISITOR", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Temporary Visitor is anyone who is not immigrating to or not residing living in the U.S. and they have documentation from Homeland Security DHS that supports their legal status.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have DHS documents that makes you a Temporary Visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I do not have documents as a Temporary Visitor.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I need a NY State Driver license if I am just studying in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, you do not need a NY State drivers license because you are not a permanent resident.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my temporary visitor status get extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is imperative that you bring your status to the DMV office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I pay taxes or my child attends school in another state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A judge would decide if you intend to make NY State your fixed and permanent residence.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I learn about exchanging my out-of-state driver license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can learn how to exchange your license.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7cb48d85a325daee92d8e7ee4f6c525a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. How are you doing today? I came here looking for advice on the exchange of my driver license. I'm coming from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you move to New York State and have you become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. I'm going to do that in 2 months.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I wanted to know what I have to do regarding my license once I move to NY. Can you tell me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, you must get a New York State driver license within 30 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What about my car? I need to register it in NY then, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That's correct. The registration requirements are generally the same as to register and title vehicle in New York. However there are a few exceptions for out-of-state vehicles, and imported vehicles.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "The thing is that I'm moving to NY from abroad and I do pay taxes. What can I expect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A judge will consider these facts to decide if your intent is to make NY State a \"fixed and permanent\" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NY State.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Oh, I didn't know that. Well, can I register my car in NY anyway?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. The registration requirements are generally the same as to register and title vehicles in New York. However, there are a few exceptions for out-of-state vehicles, and imported vehicles.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8d816b5204a19ae320ad8ecaee124b10", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a driver license from another country and I have a NY State learner's permit, can I drive without a supervising driver? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can. Your valid foreign driver license allows you to drive on any street, road, highway, bridge or tunnel without a supervising driver. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is you driver's license printed in the English language? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "It is not written in English. Is there something extra I need to do to get my NY State driver's license? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If it is not printed in English, you must bring an International Driving Permit or a certified translation of your driver's license to the road test. That translation must be certified by a consulate, the US Department of State, or another official agency. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What do I need to do to register a vehicle that I purchased in Delaware in New York State? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The registration requirements are generally the same as to register and title the vehicle in New York with a few exceptions for out-of-state and imported vehicles. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where am I permitted to drive within the state of NY if I have a driver's license from another country and I have a NY State learner permit, if I do not have a supervising driver? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How long to I have to exchange my out-of-state driver's license? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must get a New York State driver's license within 30 days. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I need to know about the certified translation that is required to exchange my foreign driver's license for the New York State license? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you do not have that foreign license, then NY State law will require you to have that supervising driver who must be at minimum age 21 and have their own valid driver's license to operate the vehicle that you drive. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do I need to be a US citizen to get my NY license to drive? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Although citizenship is not a requirement for your license, you must have US Department of Homeland Security DHS documentation that supports your legal status in the country. The expiration date from your DHS document will be added to your NY State permit, driver license or ID card. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b9cf0a683dcd6d051034d990420df113", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm from another state and recently came to NY. Can you walk me through the process of exchanging my driver license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you move to New York State and become a resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not a resident of NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can you tell me how to exchange my old driver license for a NY license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Of course, I can tell you all about exchanging your out-of-state driver license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Great. So how long do I have to get a NY license after I move to NY?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must get a New York State driver license within 30 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have a driver license from another country and a NY learner permit? Can I drive in NY without somebody else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is your driver license printed in any language except English?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm actually from England. So my license is printed in English.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6ca24debeeed39e9aef5a17d20236efc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, tell me a bout the meaning of 'TEMPORARY VISITOR'", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That's is defined as anyone who is not immigrating to or not residing living in the USA. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I have the DHS documents that identify me as a Temporary Visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case.your New York State driver license, permit or non-driver ID card will have 'TEMPORARY VISITOR' on it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And what if I have a driver license from another country and I have a NY State learner permit? Can I drive without a supervising driver?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course you can. Your valid foreign driver license allows you to drive without a supervising driver and you can drive anywhere except in a DMV road test area", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Is your driver's license printed in any language except English?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, it's in english", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my temporary visitor status gets extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, you have to bring to a DMV office a completed Application for Permit, Driver License or Non-Driver ID Card ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does my DMV document expire on the expiration date of the temporary visitor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, it does not expire on the Temporary Visitor expiration date, nor will your privilege to drive in New York", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "060bb53cbcd94060ea4adf313756d335", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an additional fee to have icons added to my DMV photo document? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are no additional fees if you request the icons be added at the time of your photo document renewal. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if I go ahead and go into the DMV now wanting the icons added onto my license? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "If you wish to have the icons added prior to renewal, you will be required to pay the amendment fee as required by the Vehicle and Traffic Law, which is either $12.50 for driver licenses or $5.00 for non-driver identification cards. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I do not receive my new photo document with the icons? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For Lifetime Sportsman, Small/Big Game, Bow Hunting, Trapping, Muzzle Loading, or Fishing, you can contact DEC via their website, which is www.dec.ny.gov. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Where is my document number located for my DMV issued photo document? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is now located on the back of the photo document. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have an enhanced document? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I do have an enhanced document and I am trying to find the document number. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is located in the top line of the Machine Readable Zone and is the 10 alpha-numerica digits that appear after the \"ID USA\". ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e5533fd78efdf1ebb666455dc19eb012", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a suspension termination fee? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driver license or privilege to drive is taken away for a period of time before it is returned. There are fees involved. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What does it mean if my license is suspended? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are two different types of suspensions. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I know the status of my license or driving privilege after I pay the fee? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you paid the fee online? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I have not yet. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "How will I know the status of my license when I do pay the fee? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "You can sign up for a MyDMV account and use the My License service. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "When will I get my license back?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "When will I get my license back? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will get it back after the suspension period ends. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4370540138a6a16977bf0678833201b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what will I have to pay for a learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The fee for your first New York State driver license or permit will depend on your age when you apply and where you live. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you live in the Metropolitan Commuter Transportation District?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I'm in Brooklyn", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what's the cost for an enhanced permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There is an additional $ 30.00 fee for an Enhanced Driver License", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do you have somewhere I can view fees?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I can link you to a table that shows the fees", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what's the cost for a motorcycle license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The fees you pay when you get your first motorcycle license will depend on whether or not you currently have another class of New York State driver license and your exact age when you apply.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what are some of the other places that fall into the metro commuter district?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Manhattan, Bronx, Kings Brooklyn, Queens and a few others", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dcd22bdde8f5db763597ee2db6d90e89", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where is t he best place to get deeper information about sales tax? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can visit the New York State Department of Taxation and Finance website. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Will that site give me more information than I can get by conversing with you like this? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can go to that website for more information, yes. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there sales taxes both on vehicle purchase and on vehicle registration with the DMV? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV does not collect sales tax when you apply for a vehicle registration if NY State sales tax was paid to a NY State dealer and will, for that reason, not issue a sales tax receipt. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What will I need to do when I register my vehicle in New York at a DMV office as far as sales taxes? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you register your vehicle you must either pay the sales tax, prove that the sales tax was paid, or prove that your vehicle registration is exempt from sales tax. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the procedure if I was not a resident of New York when I bought my car? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will use the Sales Tax Ememption form at NY State Department of Tax and Finance DTF-803 to receive a non-resident exemption from NY State sales tax. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What proofs will I need to transfer my title to a NY State title? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the name on your title will not change, then sales tax forms and proofs are not required. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Does it matter if my car was a gift to me? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If the vehicle was a gift or was purchased from a family member, you must use the Statement of Transaction at NY State Department of Tax and Finance DTF-802 to receive your sales tax exemption. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "4b6d3093e00fd5274167ecd9d45c151c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. My vehicle license plates are lost, stolen, or destroyed. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must deliver the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have one or two plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "two", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "two", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If the plates were lost, stolen, or destroyed outside of New York State, obtain a printed report on the letterhead of a police agency in the state where the incident occurred", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How can I get new plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can request a new set of plates at a DMV office.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did your plate leak or destroy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "lost", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration. The fee for plates are\n  $ 25 for a set of 2", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f3bb7d91b64372917f9731bdfddff051", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You may request a new set of plates at a DMV office ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If my plate was lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "it's not my house?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What can I do if my vehicle was stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "What can I do if my vehicle was stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can my proof of identity be my driver's license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "You do n't need to pay a fee to replace stolen plates . However, you will need to provide a police report or an MV-78B indicating that the plates were stolen or destroyed as a result of a crime .", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you will need to provide a police report or an MV-78B indicating that the plates were stolen or destroyed as a result of a crime", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I get new plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " the original plate or the MV-78B / police report / statement", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how much does it cost to recover the plate", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "$ 25 for a set of 2 plates", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cc3a0ee1ef95aa5ed63e74f654269e53", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need help. The license plates of my vehicle were stolen. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must deliver the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were both plates stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "asked a New York State Police Agency to complete a 'Lost Badge Certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "get a printed report on the letterhead of a police agency in the state where the incident occurred", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and where should I take the report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Take the police report to a DMV office to deliver the vehicle registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if you can't get a police report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Write a statement that includes your license plate number and why you cannot turn in your New York State license plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and who should complete the report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should ask the police to complete a police report.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "16175b635a252b68f4dd552698e9e31a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How can I get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can request a new set of plates at a DMV office.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "and what happens if the plate is lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes i want to know", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What can I do if my vehicle is stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your insurance company: 1) will issue you 2 original NY State Insurance ID cards with barcode (see sample) or provide you access to your NY State Insurance 2 digital electronic ID card) will send you an electronic notice of insurance coverage to DMV (your insurance agent or broker cannot present this notice) Your NY State Insurance ID cards and electronic notice together verify your coverage. We need both.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where can I find more acceptable evidence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what should i bring?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Bring these items with you the original plate or the MV-78B / police report / statement", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what do I do if my plate is lost or destroyed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The DMV will issue you a new registration and replacement plates.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "414ecc05f580e4828fbacaf9d32a52fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need info about a problem with my stolen plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your plates were stolen, you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were your plates stolen or do you have another problem with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my plates were stolen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, you must to notify the police, and ask the police to complete a police report. Bring police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if my plates were stolen outside of NY State?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, get a report printed on the letterhead of a police agency in the state where the plates were stolen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I to replace my plates without paying a fee?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can. For that you must submit a police report or fill the form MV-78B indicating the plate was stolen as a result of a crime.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What must I to bring at DMV office to request a new set of plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Bring the original plate or the form MV-78B/police report/statement", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Should I notify the police about the theft of my license plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, and ask the police to complete a police report and then bring police report to a DMV office", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6e4c4b8e2ef51e5e27ac832f67ec05ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if the plates from my car were stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your plates have been stolen, you need to surrender the vehicle registration to the DMV. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were these the plates off of a vehicle or off a motorcycle? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "The plates from my car were stolen and I want to make sure that I am correctly handling the situation. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you have lost both plates off of the car, you need to notify the police and get a copy of the police report to bring with you to the DMV at the time you go in to surrender the vehicle registration. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there a way to replace my plates without paying a fee? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you would like to replace your plates without paying a fee, then you must submit a police report or an MV-78B which indicates that the plates were stolen or destroyed as a result of a crime. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Does this have to be done at the DMV office? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you need to bring a copy of the police report to the DMV and surrender the registration. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will I be able to get new plates at that same time? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can request a new set of plates if you have brought the original plates, the MV-78B, the police report, or the statement and a completed Vehicle Registration/Title Application along with you. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens then? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If the plates were lost or destroyed, you will need to pay for the new plates plus a fee of $3.75 to issue a new registration. The cost of the 2 new plates will be $25. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6830602fa57dcf258844c79df8dff7d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you walk me through the procedure for requesting new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you have all required documents with you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your plate been lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my plate has been destroyed in an accident.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I see. And what if both of my plates have been stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Alright, back to registering a new plate. Which documents do I need to bring along?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "One of the documents you'll need is a completed Vehicle Registration / Title Application (MV-82).", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I print out a list of all documents I need somehow?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, our website lets you print out a checklist.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will do. So, what actions should I take if my vehicle is stolen?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "881b658df2c763b66fdc76eddd7803ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please tell me how I can get new plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your plate been lost or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, none of that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So what if both of my plate were stolen or destroyed? What would I have to do then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How should I react when my vehicle is stolen?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Would you like to know more about other acceptable proofs of identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Sure, why not?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Say, what should I do if a plate is lost or destroyed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "62d721f3440bdf296ea704421b953a0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My plates have been stolen. Can you please tell me what steps to take? I'm very concerned and don't know what to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are two of your vehicle plates lost, stolen or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, both plates have been stolen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Wha should I do if my vehicle was stolen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. For more information about stolen and recovered vehicles you can visit our website.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you like to know what other acceptable proofs are there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "For other acceptable proofs see Proofs of Identity for Registration and Title (ID-82) on our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my plates were lost or destroyed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I see. And how can I get new plates to replace the lost ones?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "50cef3d6f133e8988f1f3b9984f98be1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I had an accident in which the plate on my van was completely destroyed. Can you help me figure out what to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you must surrender the vehicle registration to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were two vehicle plates are lost, stolen or destroyed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Well, this is a bit awkward, but the crash happened between two of my registered vehicles, which I use for my company. A van and a car. None of the plates can be read anymore.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That's good to know. However, there is another issue. The accident happened outside of NY. Both vehicles were crashing on the yard of a contractor. What should I do in this case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should get a report printed on the letterhead of a police agency in the state where the incident happened.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I can't get a police report? What do I do then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you must write a statement that includes your plate number and explains why you can not surrender your NY State plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Alright, but if I DO get a report I can bring it to the DMV office, right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. Bring the police report to a DMV office to surrender the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "That's what I wanted to do. I also wanted to request new plates while I'm there, is that possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the DMV will issue you a new registration and replacement plates.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b9bc299afd4218f0fed35ebac998c406", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on how to obtain a driver's license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know the Trial period for new drivers", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Once you pass your road test or restore a revoked driver license , you will have 6 month probationary period ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "you want to know what happens after the suspension ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you will have a second 6 month probation period", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "my first license is valid for 5 years?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "yes, For a Class D , Class DJ , and Class E driver license", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "it's not my case", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you want to apply for a learners permit and a driver's license", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I pass the exam", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c372c2bcdcaec1a3975cfaf18ff7c2f6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the conditional use license for drivers from other states?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver's license issued in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State . The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how is the conditional license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is restricted use", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What more details do I need to know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can do this at most , but not all , Motor Vehicles offices . Contact your nearest office to find out where you can apply ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok i need to know more about restricted use", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "all related to alcohol or drugs", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a0d55e015b45ddf31e0d3f59a312fd14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm from New Jersey and need information about obtaining a restricted use license in New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you meet the requirements to receive a restricted driving privilege in NY?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can obtain a restricted driving privilege to drive in NY. The restrictions on your license will be the same as those for a driver with a NY driver's license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What exactly is a restricted license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Restricted use licenses are issued for drivers who qualify and have had their license suspended or revoked for violations not related to alcohol or drugs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How is a conditional license different than a restricted use license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Conditional licenses are issued to qualified drivers who have had their license suspended or revoked for alcohol or drug related violations.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I apply for a restricted license online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you will need to apply at a DMV office. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "IIs this available at all DMV offices?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No. Not all offices, but many provide this service. You can contact your local DMV office to see where to apply.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are there any requirements for getting a conditional license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, those seeking to obtain a conditional license need to complete an Impaired Driver Program approved by the DMV.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9424016f84942499f388d55a7f5134a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about drivers from other states obtaining a restricted license in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a driver's license in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a Pennsylvania driver's license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As long as you meet the requirements to obtain a restricted license, you can get a restricted driving privilege to drive in NY. The restrictions will be the same as those for other licensed NY drivers.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about a conditional license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Conditional licenses can be issued to qualified drivers who have had their license suspended or revoked due to alcohol or drug violations.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have a drug violation on my record. Are there any other requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, those wishing to obtain a Conditional license must attend an Impaired Driver Program approved by the DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How is a restricted license different from a conditional license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Restricted licenses are given to qualified drivers who have had their license revoked or suspended for reasons that are not alcohol or drug related.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where do I apply for a restricted license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to apply for the license in person at a DMV office. Most DMV offices have this service available, but it's best to contact your nearest office to find out where to apply.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "67c8a54dec3a0c5190e0595a90e2876e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a restricted use license issued in NJ and need information about driving in NY.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you meet NY requirements for obtaining a restricted license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. You can receive a restricted license to drive in NY. The restrictions will be the same as the same as the restrictions for a driver with a NY driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I apply for the restricted driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have to apply in person at a DMV office. Most DMV offices have this service, but you should contact your nearest office to make sure you can apply there.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the difference between restricted and conditional licenses?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Conditional licenses are issued by DMV to a qualified driver whose NY license has been suspended or revoked due to an alcohol or drug violation. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any other requirements for obtaining a conditional driver license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the driver must also attend an Impaired Driver program that's been approved by the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about restricted licenses? What makes them different from conditional licenses?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Restricted use licenses are issued by DMV to a qualified driver who has had their license suspended or revoked because of violations that do not involve alcohol or drugs.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7a9e89d15f05e4e4d93a1f7d358512e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Drivers from other states\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you have a driver license issued in another state , and you meet the other requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can a conditional license be issued?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation . The driver must attend a Impaired Driver Program IDP previously known as Drinking Driving Program DDP approved by the DMV ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can a restricted use license be issued?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I need more information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I request them?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office. You can do this at most , but not all , Motor Vehicles offices. Contact your nearest office to find out where you can apply", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "82b9f3622c62588b53e8ed6c153bb8da", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like more information about licenses for Drivers from other states", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver's license issued in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a driver's license issued in another state and meet the other requirements, you may receive a conditional driving privilege or a restricted driving privilege to drive in New York State. The conditions or restrictions are the same as the conditions or restrictions for a driver with a New York State driver's license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and can a restricted use license be issued?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DMV may issue a restricted use license to a qualifying driver whose license is suspended or revoked due to violations or incidents that are not related to alcohol or drugs, or due to some drug related violations.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and can you issue a conditional license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV may issue a conditional license to a qualified driver whose New York State license has been suspended or revoked due to an alcohol or drug related violation. The driver must attend a Disability Drivers Program IDP, formerly known as the DMV-approved Drinking Driving Program DDP.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and where do you request these licenses?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and can I do it in any office?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can do this at most, but not at all Motor Vehicle offices.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0e287fe31005455608f4d01357ac90b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good morning. I'm going to visit NYS pretty soon and i would like to know if i can get a driving permit there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a driver license issued by other state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i don't have such license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Look, If somebody anyone wants to get a driving permit there, what should be done?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, you should apply for a conditional or restricted use license in person at a DMV Office. You can do this at almost any DMV Office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "This restricted license can be issued to those whose license has been suspended or revoked because alcohol or drug?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In fact, yes, they can get a restricted license. In any case, the driver must attend a Impaired Driver Program approved by the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "You said that this license can be requested in any DMV office, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Not all of the DMV offices. You should contact your nearest DMV office to know if you can apply there.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And that license is only conditional, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Correct. As said before, is a special kind of license, which can be issued to those driver whose license has been suspended or revoked by alcohol or drug related situations.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6d7e52859f69d32562b06c7cca97e39f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm a person from another state different of NY, and I'm searching information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Alright. I need to ask you: Is your driver license from another state too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right. That's why I would like to know if there could be any issue.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "No problem. You may receive some conditional driving privileges or restrictions to drive in NY state, but they won't be any different to those received by drivers with a ny state driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. And you can also revoke my license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The dmv can issue a restricted use license to a driver who commit any kind of violation related to the use of drugs or alcohol, which license be suspended or revoked.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What's that of a conditional license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Is a conditional driver license by the dmv to a qualified driver whose ny state license has been suspended or revoked. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "This works as any driver license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. The conditions and restrictions are the same for a conventional NY state driver license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And which are the restrictions related to this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The dmv can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incident that re not related to drugs or alcohol use.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And how do I get this kind of license? In case I need it.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may apply for a conditional or restricted use license in person at a dmv office.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Do I have to go any any special class or something?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "yes, you must go to a impaired driver program approved by the dmv.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "04ce2e13575a2b80eb8051fcce3e54a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related with drivers from others states.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Is your driver license from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not exactly.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "If the license is from another state this can be restricted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, a license can be restricted in some cases, in others can be suspended or revoked because of violations or incidents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And how can I get a license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The dmv can issue a conditional license to a qualified driver whose ny state license has been suspended or revoked because of a alcohol or drug- related violation.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "In that case I can still receive then a license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY state.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And how do I get access of this conditional license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You need to be a qualified driver and must attend a impaired driver program previously know as drinking driving program approved by the dmv.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And what I need to do to apply for it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To apply for this kind of license you need to go in person at a dmv office.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "The whole process must be done at the office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. You can do this at most, but not all, motor vehicles office. You need to contact your nearest office to find out where you can apply.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4b3bb867f442586694d2824e9d26ed8b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions regarding being a driver from another state. Can you answer them for me, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a driver license issued in another state, and you meet the other requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't have a driver license from another state.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "But I have a question. Can the DMV give me a conditional license, perhaps?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes. The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug-related violation. The driver must attend a Impaired Driver Program (IDP) previously known as Drinking Driving Program (DDP) approved by the DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And what about a restricted use license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what about a restricted use license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Alright. So I happen to have a drivers license in another state. Can I get some sort of permit to drive in NY?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And what about a restricted use license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "So, is there a possibility for me to obtain a restricted use license at the DMV office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, but you must apply for a conditional or restricted use license in person at a DMV office. You can do this at most, but not all, Motor Vehicles offices. Contact your nearest office to find out where you can apply.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fff2b0ca622a862ae73b3b94a15e11b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know under what circumstances I can use proof of residence documents that are in the name of my spouse.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you both have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes sir...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you can use proof-of-residence documents.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I lost my my original U.S. birth certificate, what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Vital Records office of the New York State Department of Health can help you obtain vital records in the state. Additionally, you can request vital records online from New York and many other states through an independent partner, VitalChek Network Inc., at vitalchek.com", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I lost my Union card, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Don't worry, you can ask the union for help in obtaining a duplicate. Even if you no longer have that union job, you can be a member for life.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What should I do if I don't have a bill on paper?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must print out a copy of a paperless bill, like a phone bill, electricity/gas bill, water bill or cable bill. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do i get a certified copy of my diploma if i went to a community college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you may have received a General Educational Development GED certificate. You can contact the college for a certified copy for sure.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5e6bb8cf6898f3b27472439e507fbde0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello a question I can use proof of residency documents that are in the name of my spouse", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you and your spouse have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "But what other document can I use to demonstrate the relationship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "a marriage certificate can show your relationship", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I don't have enough proof of name identification to take to the DMV. What I can do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may already have more proof documents than you think, or you may get some proof documents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "where can i get some suggestions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Here are some suggestions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I print a copy of a paperless invoice?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can print a copy of a paperless invoice. For example, a phone bill, electric / gas bill, water bill, or cable bill.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "99bc7f180b2d4c61302f471b3bfc7f29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Heeyy, what's up?. You know, i need to do some things with DMV, but i have some doubts, about if i can use someone else's documents that proof that me is me, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, you can use your spouse's documents, but i must ask, Do you and your spouse share the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent, Then you can use those documents that are in your spouse's name to serve as proof.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Good, thanks. In the case i hadn't those, what else i could use?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can use a phone bill, an electricity or gas bill, water bill or cable bill. You can even use your divorce papers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I just thought, may i use a union card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, you can use that document, even if you no longer have that union job.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. I heard that the main documents needed are birth certificate or marriage record, If i don't have those, what can i do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can enlist the help of the NYS Department of Health Vital record to get some proof. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "But if i'm not from NY, can i still use that service?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can. That will enable you to ask for records from new york and many other states.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I f i have additional documents that proof my relationship, can i submit them?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sure, you can do that.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "You said earlier that divorce papers will work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "That's right.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "85e8a54606822a0b8172806c3f500430", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I was looking for some information related to proof my residence.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You and your spouse have the same name? That could help you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not really. I'm single.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can I use any kind of bill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can print a phone bill, water bill, electricity/ gas bill or cable bill. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Oh, That's great, I heard that I can also use stuff like divorce papers, is that true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, that's right. You can contact your lawyer to find out where you need to go to get the right papers you need that can help you.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I know how many documents do I need to proof my id to the dmv?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We just need some documents, you may already have more proof documents than you think.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "It's a marriage certificate something you can accept?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can bring a marriage certificate as an additional document.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And school certificates can be used?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, a general education development certificate, also a college certify copy could be use too.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7807004e05070e8e01c62e0aa5ef5715", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Can you tell me if I can use a proof of residence if it's in my husband's name, but we live together?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you and your spouse have the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, we share the same last name.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can use proof-of-residence documents that are in your spouse's name.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Great! I could also show you our marriage certificate. Would that also work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that would work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I do if I don't find the documents that prove my relationship and identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you could also use a phone bill, electricity/gas bill, water bill or cable bill or divorce papers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I don't have these at home?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may already have more proof documents than you think, or you may be able to get some other proof documents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Let's say I don't have my marriage record or birth certificate anymore. What should I do then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The New York State Department of Health Vital Records office can help you with obtaining vital records in the state. Alternatively, you can order vital records online from New York and many other states through an independent partner, VitalChek Network Inc., at vitalchek.com .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I see. And what if I attended school at a community college?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then you may have received a General Educational Development GED certificate. You can contact the college for a certified copy.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e883da1fe2d8dcf4e0767e52927d68c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don t have enough proof of name identification to bring to the DMV. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You may already have more proof documents than you think, or you may be able to get some proof documents . Here are some suggestions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what are the suggestions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Bank card debit with your name preprinted on it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "i can use proof-of-residence documents that are in my spouse s name ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you and your spouse have the same last name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "ok so if you can get the document", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What can I do if I don't have my original US birth certificate or marriage registration? UU", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The New York State Department of Health Vital Records office can help you with obtaining vital records in the state. Alternatively, you can order vital records online from New York and many other states through an independent partner , VitalChek Network Inc. , at vitalchek.com", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If i lost the card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can ask the union for help getting a duplicate . Even if you no longer have that union job, you may be a member for life", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7160acaa4f46ecdb4ef92a2a0715a74e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i'm trying to find proof of my ID for some procedures with you. I don't find any at the moment, but my spouse have some, Can those be useful?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Both you and your spouse share the same last name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, we have that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you don't have to worry. You can use those documents without any problem.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And, just by curiosity, what other documents could i use instead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, you can use many other documents, such a bank debit card with your name, or bills or even divorce papers.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "O.k, yeah, that are good alternatives. Say, i know you ask many times for birth certificates, but what if ai don't have one at hand?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can go and use the NYS Department of Health Vital Records to lend you a hand on that. You can even order those through an independent partner.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Going back to those alternate documents, can i use General Educational Development certificate as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure. You can contact your college to ask them for a certified copy.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are you sure? I don't want to waste my time there.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely, that document is totally valid for this procedure.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "80c04f1ba170142df0bd79fafb5f19b3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don't have the proofs of name identification that I need to bring to DMV. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this issue. Most people have more proof documents already available than they think. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use a proof of residence document that is in my wife's name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you and your wife have the same last name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, we do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. You can use your wife's proof of residence documents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I use any documents that I received at my Community College while I attended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you received a GED certificate while attending the college, you can contact them for a certified copy to be used as proof of Name Identification.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I was going to use my Union card, but I lost it. What do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can call you union and ask them for a duplicate. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I need to show anything else if I use my wife's proof of residence documents?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you will need to show documents that prove your relationship, such as a marriage certificate.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a337340de1b06ef7fb23f6e4b94872b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the procedure if I do not have enough proof of name identification to bring with me to the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Fortunately, you may have more proof than you think or may be able to get the one you needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I can't find my original U.S. birth certificate or marriage record what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The NY State Department of Health Vital Records office will help you get it or you can order your birth certificate online from NY and many other states through VitalChek Network at vitalchek.com.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is it possible for me to use proof of residence documents in my spouse's name?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you and your spouse have the same last name?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, not at this time.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can i use GED certificate or U.S. college transcripts?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you would be able to use your GED certificate by gettng a certified copy from them and use your college transcripts.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What examples of bills or documents can I use for proof of name for DMV?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Some examples are a phone, electric, gas, water bill; also, divorce papers.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4908fcc5e5b619c8b8bbee80d1d2f625", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you help me? I've been requested some identity proof, but i believe i don't have enough of that, What can i do about it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You could get surprised in that matter, you know?. There are some alternatives you can present to prove your identity, such as a bank debit card or online bill printouts, even divorce papers would work in that regard.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, is that right? On that last part on divorce papers, if i get something that proves me is me but is with my ex, can i use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your ex still share the name with you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, she still use it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you can safely use that document as proof of residence, even if is in her hands.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, great, thanks. Hey, reviewing these documents, A community college document is a valid prove?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, it is. You can contact your college and get a certified copy.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. I think that I can found some bills, of some services, would that help too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, as long as they be a phone, electricity, gas, water or cable bill.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I use my union card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, it's also a valid document, no matter if you have no longer that union job.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ad94c0dc42f749c2b0e2349d830b4827", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we need help with a complaint", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help protecting your facility license, registration or certification?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I think it's all good we just need some info", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know what to do if a complaint is filed against you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes sir", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will be dealing with the New York State Department of Motor Vehicles. It regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need information on how to legally operate as a business?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yeah, why not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You would have to register with DMV. Once your application is approved you will receive a certificate from DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "we did all of that. can we still operate if we take care of anything we get hit with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you pay your fine and/or penalty or serve out your period of suspension, you will be back in business after complete compliance with whatever the hearing decides.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what if we are offered a deal and we reject it after they investigate the complaint?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If an offer is rejected a hearing will be held .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "34d4d09ee67d541aca5b10e16073f6ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a listing of the TOS for a MyDMV account? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is a listing of 48 Terms of Service for a MyDMV account. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you registering for an account on MyDMV? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I am trying to register for an account but I don't see where to enter a password. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you register for an account you will be sent a temporary password by e-mail. You must use that temporary password to complete the rest of the registration process. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Who created MyDMV? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It was created by the New York State Department of Motor Vehicles DMV in cooperation with the New York State Office of Information Technology Services. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I gain access to MyDMV using my passwords for other NYS agencies? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you have registered to gain access to use secure web applications at another NYS agency, you can simply sign in using the same Username and Password. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why does MyDMV validate my identity? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That process is designed to protect the security of your identifying personal information. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What happens if MyDMV is unable to verify my identity? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If MyDMV is unable to verify your identity you account will be deactivated and thereafter access to applications and on-line services will be denied and the account will be locked. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What do I need to do to be permitted access to use DMV's secure web applications? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will be permitted access upon validation of your identity. ", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "52a93ed9da2f743ebae82cefa47f4bf1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What items do I need to bring to the DMV office to transfer registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need to bring in the original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know how to get quicker service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I do not know the process for quicker service.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you live in other counties besides Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I live in one of those counties you mentioned.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you tell me what to look for about transferring my vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look at Buy or Sell a vehicle transfer ownership.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Am I able to transfer the registration and vehicle plates to a new vehicle I own?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you are able to transfer the registration and vehicle plates to a new vehicle you bought.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I don't want to transfer the registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You don't have to; but you must surrender the vehicle plates to the DMV and you might be able to get a refund before they expire.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a1eb6a57d1d820a04dab10bb2391fc66", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need i should take to the DMV office", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course to transfer a registration to another vehicle you need to carry the original title or other proof of ownership", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want a faster service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " Yes of course", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For faster service, make an online reservation before visiting offices in New York, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany counties.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if someone does not want to transfer the registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what else should i bring?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must fill out a completed Application for Registration / Title PDF MV-82", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if someone does not want to transfer the record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must deliver the vehicle plates to the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and should I carry the license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "is correct you must carry a New York State Driver's License", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if I don't have any of that evidence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "there are other tests you can present look at other types of tests you can use.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2fa9c049db523d40661428880d6f2697", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about how to transfer a vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course you can see the section Buy or sell a vehicle transfer property", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "don't you have some of these tests found there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "look at other types of tests you can use.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I bring only the copy of the Certificate of Title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Must carry original New York State Certificate of Title or certified copy, not a photocopy with property transfer section completed by seller", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and should I deliver the plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And what should I bring if the vehicle is a 1972 model year or older?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must bring an original or certified copy of the New York State transferable record, not a photocopy and a bill of sale", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and what vehicles can be transferred?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Cars, trucks, trailers and motorcycles", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8547e30c1ce7f5038ef1ce1e76434878", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need the title to transfer a registration to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes,you will need the original title", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to get this over as quick as possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I would I hate the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, for quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what can I do if I don't have any ID when I do this transfer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are other kinds of proof you can use.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do you also have info about transferring a car after a sale?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, I can give you a link so you can look at more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if I want to make a reservation but I'm not in one of those locations you listed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "I can help you look up office locations and hours. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "can I print out a copy of the title when I am doing the transfer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We need the original or a certified copy, we will not accept a photocopy", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1f3d5cbadac2abe0858a9553ba8ccf1c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I bring to a DMV office?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "original title or other proof of ownership 1", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how do i get faster service", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How to transfer the vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "See Buy or sell a vehicle transfer ownership", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": " If i don t have one of these", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "it's not my case", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": " If i don t want to transfer the registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you must surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": " If i don t want to transfer the registration", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "26d98d2bf30b3f6b746073a86e92feca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need the title to transfer a registration to another car or do you have it on record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need the original title or other proof of ownership to transfer a registration to another vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like some tips to make your DMV visit go smoother?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you need the office hours for any locations to help you with your visit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no, I want to know about car plates", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I haven't transferred a registration before so I want to know if I have to get new plates when I do it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can transfer the vehicle plates you have along with the registration to another vehicle you own", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what do I do with the plates if I don't transfer the registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not transfer the registration, you will need to surrender the vehicle plates to the DMV. You might be eligible to receive a refund if you surrender the plates before the registration expires.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you have anywhere where I can look at more info on transferring ownership of a car?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I can link you to more information on buying or selling a vehicle & transferring ownership", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0fc47ca0f574370c5f74fb571101b738", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What items do I need to bring to the DMV office when transferring a registration to another vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need an original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know about quicker service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would I get quicker service at the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Actually you can make a reservation online before visiting the DMV office in NY City, West Chester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties and this will get you right in.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens when I do not want to transfer the registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It is actually simple, you just have to surrender the vehicle plates to the DMV and you might get a refund if you surrender the plates before they expire.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I do not have the proof the DMV needs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you would have to see the other kinds of proof you can use.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if the model year is 1972 or older?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your model year is 1972 or older then you need a NY State Transferable Registration original or certified copy, and it can not be a photocopy and a bill of sale.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if the vehicle is a model year 1973 or newer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c0ae559640d1e8fade09eb588def4b9c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I find out about transferring a vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can look at Buy or sell a vehicle transfer ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not have the proof we need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do not have the proof you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you would need to look at the other kinds of proof you can use on our guides.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What proof can I use?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can use a NY State driver license or learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I use an expired driver ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can use a expired less than 2 years driver ID card as proof of identity and age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can more than one vehicle have the same registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, two vehicles can if you have the same type of registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My car is model year 1972 what do I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would have to have a NY State Transferable Registration original or certified copy and not a photocopy, and bill of sale.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if my car model is 1973 or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "d24a6382aba217468d9debf80af1fc43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What needs to be done when I sell my vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "When you sell a vehicle you need to transfer the registration. To do this you need to take either the original title or other proof of ownership to a DMV office.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In which state is the vehicle registered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "In NYC.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "As the vehicle is registered in New York City, to facilitate quicker service, you can make a reservation online before visiting the DMV office.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens if I don't have a current driver ID card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you don't have a current driver ID card there are other kinds of proof that you can use.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What are the hours of operation of the DMV office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can check the hours of operation by calling your local DMV office.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What forms are required to transfer the registration of a vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will be a completed Application for Registration/Title MV-82 form.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens if I don't want to transfer the registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you don't want to transfer the registration you must surrender the vehicle plated to the DMV. When you surrender the plates to the DMV you may be eligible to receive a refund if the plates are surrendered before the registration expires.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "09183376ad5319c87d538c0f2481e510", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to bring the title when I transfer a registration from one car to another car?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need the original title or other proof of ownership.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to get through your DMV visit quickly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, who doesn't", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can I bring a printer copy for my title?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will need the original or certified copy", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "do you have more info so I can get more knowledge on transferring titles?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, I can give you a link so you can find out more on how to transfer the ownership of a vehicle.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "can I still do a transfer if I don't have an ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes, there are other kinds of proof you can use.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what does one do if they don't want to transfer a registration? do we have to tell you about it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will have to surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "do you have a list of things I should have ready so I'm prepared?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can print a checklist of what you need to bring to the DMV to transfer a registration.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f99a36c314571dccd76c64aeb834f7f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I received a letter stating that my insurance has expired. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "and do you have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and when would I have to turn in the registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you don't have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what should my company do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't immediately replace my insurance coverage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are not going to immediately replace your insurance coverage, you must turn in your plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if someone does not have insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you do not have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "1ce115e80931303c840d3e2d4fb470f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How do I respond to the letter or request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your required response, either\n prove you have insurance coverage\n proof that you sold the vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What do I do if I have insurance coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What should I do if there is a problem?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If there is a problem, it is your responsibility to resolve it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And what should I do with the plates while the problem is not resolved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "save the plates while solving a problem with your insurance company", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I received a letter stating that my license is suspended. What I can do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What should I do if I have insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e6b627582fc81a9e6c8312c7f9cd14ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " I received a Letter that states my license is suspended. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "follow the instructions in the letter and contact your company or agent about the problem . Ask your company to file a notice of coverage with the DMV electronically", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If not, will I immediately replace my insurance coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you must surrender your plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "if i don't have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "when the license is suspended?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined. To determine the lapse periods\nthe plates must be surrendered", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I received an insurance 'letter' or 'order' from the DMV. What can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Read the letter or order see a sample carefully , answer it quickly , and contact your insurance company immediately ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "if the insurance is canceled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakes\nkeep the plates while you resolve a problem with your insurance company ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2f05a8c31b00c1db9cfdfd4b8c05d92a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I received a Letter that states my insurance lapsed. What can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If i have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I received a Letter that states my license is suspended. What can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If i have insurance ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Ask your company to file a notice of coverage with the DMV electronically", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and if I don't have insurance", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can DMV suspend your vehicle registration and driver's license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Do notr\nuse your vehicle if your insurance coverage is cancelled ,s [9] even if you think it is a mistakes\nkeep the plates while you resolve a problem with your insurance company 1", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "05a65d539c40a37a9312b36ffa160507", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I respond to the letter or order?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your response must eithers\nprove that you have insurance coverages\nprove that you sold the vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have insurance coverage ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " also ask your insurance company do not ask your agent or broker to file an electronic notice of insurance coverage with the DMV", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I received an insurance 'letter' or 'order' from the DMV. What can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Do notr use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakes keep the plates while you resolve a problem with your insurance company 1", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "you don t have insurance ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": " If i are not going to immediately replace my insurance coverage", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must surrender your plates", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What must I do if I don t have liability insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you need to surrender your vehicle plates to the DMV [ 2 ] immediately .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e07fd5a1725ffd8d9d9be8c871d8fbed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I received a 'letter' or 'order' from DMV insurance. What I can do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Read the letter or order, view a sample carefully, respond quickly, and contact your insurance company immediately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if i have a problem", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "have you not solved the problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The DMV can suspend your vehicle registration and driver's license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and if there is a problem what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case it is your responsibility to solve it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "In which cases can registration be suspended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case de No\n use your vehicle if your insurance coverage is canceled, even if you think it is a mistake\n save the plates while solving a problem with your insurance company", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have insurance coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have insurance coverage, also ask your insurance company not to ask your agent or broker to file an electronic insurance coverage notice with the DMV", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if the span exceeds 91 days?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Once the lapse is determined, registration and, if the lapse period is 91 days or more, your driver's license will also be suspended for the same number of days. Suspensions may not be effective on the same date.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7e14421a477a702dc9b7a42414a8fd16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, i need some guidance with certain letter i received some days ago about insurance, Could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. The letter you received is meant to notify you that your insurance coverage has ended, and DMV hasn't received any new insurance coverage notification from any other company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have insurance already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, in fact, i have one.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then, do not worry about. Just follow the proper procedure written down in the letter and contact your insurance company or agent, to talk about the problem. Most probable thing would be to ask your company to file a notice of coverage with the DMV via electronic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That sound pretty easy, indeed. I'll make sure to do it asap. In any case,Are there some advice you can give me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For starters, do go and use your vehicle while your coverage is cancelled. Besides, please keep your plates with you while your problem is resolved with your insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I thought something similar to that. Thanks for confirm it. Please, another question. A friend of mine got its license suspended, but she doesn't know for how long, How she can know that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For that, she'll have to go through the DMV process, but it would imply that her registration must expire or her plates must be transferred to another vehicle by DMV or DMV must receive proof of new or reinstated insurance.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Sorry but, you said earlier that about my insurance being lapsed, all i had to do is to contact my insurance agent to fix the problem, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. And do not forget to ask them to file the notice of coverage with the DMV electronically.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Lets say, i mean, lets guess i don't have any insurance, what would happen there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If that should be your case, then you would need to surrender your vehicle registration and plates to the DMV immediately.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9a2fc3b0e7747cbeee0851275c44426c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here on an insurance matter", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you in a situation where you do not have insurance or it is about to expire and you don't plan to replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I have it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "what do I do if I have insurance but you tell me that I don't have it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem. Ask your insurance company to file a notice of coverage with the DMV electronically. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what about the letter that says my license is suspended, how do I take care of that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what happens if I let my insurance lapse for some time but I have insurance now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Once the lapse is determined, the registration and, if the lapse period is 91 days or more, your driver license will also be suspended for the same number of days. The suspensions may not be effective on the same date. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what happens if my license is suspended and I lose my insurance again?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If that happens you will need to surrender your vehicle registration and plates to the DMV immediately", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "but for now I can drive since it is a mistake and I am covered and not suspended so nothing will happen to me right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Don't use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7bcec7013c27d261418177d1b2f6acb2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you explain what I have to do if I don't have a liability insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you NOT have insurance, or is it just about to expire and you don t plan to replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I don't have insurance currently.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you need to surrender your vehicle plates to the DMV immediately.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "The other day I also got a letter in the mail saying that my insurance lapsed. I have insurance, so what should I do in that situation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Simply follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't have insurance after all?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you need to surrender your vehicle registration and plates to the DMV immediately.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Hold on. My wife just showed me another letter, in it they write that my license is suspended. What should I do now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended, and that no other company notified the DMV about new coverage.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "But what if I do have insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you should follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "All that trouble, even though I am insured. But no can do. Any pointers on what I shouldn't do in my situation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Do not use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake and keep the plates while you resolve a problem with your insurance company.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "003d4710e450b70dd4e679e3949f2671", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I got an insurance letter from you guys so I am here for help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you should read the letter or order carefully, answer it quickly, and contact your insurance company immediately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I did read it , can you fix it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is your responsibility to resolve it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what happens if I don't plan on getting insurance because I'm poor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are not going to immediately replace your insurance coverage, you must surrender your plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So I shouldn't be using my car?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Don't use your vehicle if your insurance coverage is cancelled, and don't keep the plates while you resolve a problem with your insurance company.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so I give up my plates since I don't have insurance and you can't help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to surrender your vehicle plates to the DMV immediately. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so the letter was bad, can you help me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you insured?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no, I have no money for insurance right now", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f9a4a78ccdc94c2f6f5b8f583153312b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about how to replace or transfer personalized plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have to replace personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not now, I just need info about it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your personalized plates old or damaged?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, my plates are old", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To replace them, you can call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What do I need to replace personalized plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You need to pay a fee. Call to the Custom Plates Unit at 1-518-402-4838", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How can I keep personalized plates ? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have IMJOE standard series personalized plates , with an annual fee of $ 31.25 $62.50 per two - year registration. You order IMJOE on a picture plate e.g., NASCAR , Yankees and pay the $62.50 annual custom plate fee $125 at the next two-year renewal in addition to other renewal fees, plus plate and document fees. The online custom plate ordering system cannot credit you for the custom license plate fees you have already paid in your current registration", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I purchase the vehicle from a private person?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, ask to the DMV to transfer your personalized plates when you register the vehicle", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8aa8cc7b7efd4fb75177c127a668e56b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do you have a list of voter registration application FAQs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know list of how you are eligible to register to vote in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I need the list of what I need to know if I am eligible to register to vote in NY State.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must be a U.S. Citizen and be 18 years old by the end of this year to be eligible to register vote in NY State.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What topic online do I have to look under?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should look under the topic \"More Info\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does the DMV approve or deny voter registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "At this time the DMV only send the application to the County or City Board of Elections for their review.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens if the DMVs records do not reflect my current name or address or date of brith or gender?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you should first correct the information before going forth with an online Voter Registration Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have registered in the past to vote, do I need to update my registration again?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would only have to update information that has changed like your preference for political party or your name has changed.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5d0e33436423051d41a2c526ce2d15cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, give me additional information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to change your name?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have flood damage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What about the proof of ownership?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, cars, trailers, boats, snowmobiles, manufactured homes. Get proof of ownership at purchase.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I changed the name?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Anything else about Proof of ownership?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "As I said, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, for example, cars, trailers, boats, snowmobiles, manufactured homes", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Any tip for buying a vehicle?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. Please, read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "51a8a0969480057016df43b16eac206f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with planning my Social Security survivor benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need information about planning for your future Social Security survivor benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What would my widower receive in benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In the event of your passing, your widower would start receiving reduced benefits at age 60 or full benefits if they are at retirement age or older.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I want to make sure that my family is financially taken care of after my passing. How do Social Security survivor benefits work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your Social Security can help ensure that your family is taken care of if you have earned enough credits through working.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about my children? What would they receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your children who are under 18 or age 19 if still attending school full time can receive Social Security benefits if they are unmarried.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you need more information about this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Yes, I would like more information about benefits for my children.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "db43edca626871c4eda7e6c5b2bae7d6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First off, you should apply for benefits as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you interested in applying now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think I am ready.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Ok, no problem. Are you deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Oh, no. I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have access to a telephone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "I do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any documents or publications that I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We do, what are you interested in? Applying online for disability benefits? We also have documents on disability benefits and a starter kit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I am wondering about if I don't have enough work credits to be eligible for disability. What should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We do have some information called \"Your income and resources\" that you can access on page 5 of our Supplemental Security Income SSI booklet.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9cfead4c0da5f664703631ae06fa3520", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to get a corrected Social Security Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Citizenship is one option.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you established yourself as American citizen with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think that I have.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I use my US passport as proof of both being a citizen and my identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes you can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ok, I see what you mean by citizenship. A passport proves that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, it does.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need to change your name on your Social Security Card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "Not right now, but I might in the future. I am getting married next year.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I had changed my name what document would I need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any unexpired identity document in your new name, as long as we can find in our records your previous identity.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is a passport ok?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes it is.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What if my documentation in my old name has expired?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, we will accept expired documents to prove your prior name.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "239adf06e62a9c2466cfddc185b6770c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a corrected ss card for an adult", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to egally change your name because of marriage , divorce , court order or any other reason", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "N/A", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Has your name changed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you do not tell us when your name changes it could Prevent your wages from being posted correctly to your Social Security record ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What documents do I need as proof of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "U.S. driver 's license or State - issued non - driver identification card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "will this cuase a delay when I file taxes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "it may which may lower the amount of your future Social Security benefits and Cause delays when you file your taxes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "will my new card have the same number as my old card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your new card will have the same number as your previous card and will show your new name ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "what documents do I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " We will accept an identity document in your old name that has expired", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e9e7fd7ab7668d36757bc79cc0bb167f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the retirement benefits planner", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with the online calculator WEP version?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I do", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The calculator allows you to estimate your Social Security benefit ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Will you be working on something that needs more accurate estimates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no , just something to get an idea of what to expect", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "whats with the retirement age being different?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you qualify for benefits as a Survivor your full retirement age for survivors benefits may be different .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Why does it do that thing when I enter my birhtday? it doesn't seem right", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your birthday falls on January 1st  we will figure your benefits as if your birthday was in the previous year .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "someone helped me before and we got different numbers, is that normal or were we using some other calculator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Online Calculator is updated periodically with new benefit increases and other benefit amounts, so it is not uncommon that your benefit estimates will differ from time to time.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "06289cf0b8e8aa840e3fead08876c2e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I need specific documents to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a U.S. passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, no passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there any other documents I can use?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there are several other acceptable documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I use a Certificate of Naturalization to prove citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that is one of the accepted documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a Certificate of Naturalization or Citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "We lived outside the U.S., what do I need to prove my child's citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use a passport or school records.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I use my child's school records to prove my citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, it has to be on the accepted documents list.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "8bcf8fec873c888f90a533c496724e9e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What kind of documents are required to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need an original proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If it's for a child, you need a State issued birth certificate recorded before the child was 5.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What if her birth certificate wasn't issued when she was born?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does your child have a passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, she doesn't have a passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I can't get a hold of the documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are other documents we can consider, such as an employee ID card if it has your name, age, and is not expired.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What can I use for a child without a passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can submit an adoption decree or state issued ID card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "My older child used to live in another country, how can I get him ma Social Security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Submit his passport or school records as proof he was never issued a SSN.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Will you need proof of my identity?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can use your driver's license or state ID card.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "406513907fc954697aeaf845870c8f57", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with replacement card for a noncitizen adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your Social Security card for free if it is lost or stolen; but you may also not need to replace your Social Security card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not have permission to work but need a Social Security number for other purposes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not need the Social Security number for other purposes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I need to have by Form I-20 with employment page completed and signed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes you need to have your Form I-20 with employment page completed and signed by your designated school official.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I need a number to meet my state or local requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to bring us a letter from the government agency and it must be on letterhead stationery but not on form letters or cannot be photocopied.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I need to do if I am an F-1 or M-1 student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I am a J-1 student, student intern or international visitor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must provide a letter from your sponsor and the letter must be on letterhead with an original signature that authorizes your employment.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "cb184a79e1bea2b284498801dfa4e32e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a replacement card for a foreign born Us adult", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your Social Security card for free if it is lost or stolen", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Ok great! Do you have to be of a certain age to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": " If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": " For more information about creating my Social Security account and getting a replacement card online", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Ok awesome! thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "IS there a limit of replacement cards i can get a year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are limited to three 3 replacement cards in a year and 10 during your lifetime ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok thank you. What documents do I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Oh yes there are. let me get those for you. If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship . We can accept only certain documents as proof of U.S. citizenship . These include :\n U.S. passport ;\n Certificate of Naturalization N-550/N-570 ;\n Certificate of Citizenship N-560/N-561 ;\n Certificate of Report of Birth DS-1350 ;\n Consular Report of Birth Abroad FS-240 , CRBA .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok and if I have not established citizenship?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If you have not already established your U.S. citizenship with us ,we need to see proof of U.S. citizenship .s We can accept only certain documents as proof of U.S. citizenship .s These include :s U.S. passport ; Certificate of Naturalization N-550/N-570 ; Certificate of Citizenship N-560/N-56 Certificate of Report of Birth DS-1350 ;\n Consular Report of Birth Abroad FS-240 , CRBA .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What are the different ones that are accepted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "One of them is U.S. driver 's license", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "73ce49ed6d69e1dd41dcd3c07b1d0c92", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please tell me the documents needed to get a Social Security card for a foreign-born adopted child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to prove your child's citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have your child's birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what documents can I use as proof of his citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could use documents like his U.S. passport, Certificate of Naturalization (N-550/N-570) or Certificate of Citizenship (N-560/N-561).", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And for me, do I need to show proof of identity, and what if I can't get a required document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you also must prove your identity. If you can't get any of the required documents you'll get asked for another suitable document, like your employee identification card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I use an expired document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "not, it must be current and show all the necessary identifying information, including a recent photograph.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Now, what if my son lived outside the US for a long time?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you should show his current or previous passport or any record, like school or employment records, that shows that he lived in another country for an extended period of time.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3b19c763b9f4b391b42b295b346e053d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, hope you are well. How do I get an original card for a foreign Born Us citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello! I hope you are well too. I will be glad to help you with that. \none moment please while I check...You must present original documents or copies certified by the agency that issued them . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "DOes this apply to you or a member of you r family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes it does. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " If you want to claim your child for tax purposes while the adoption is still pending contact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Where can I get more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For more information, see Social Security Numbers For Children (Publication No. [16] 05-10023)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Will a us passport work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We may accept the following as evidence of U.S. citizenship :\n Certificate of Citizenship N-560/N-561 ;\n Certificate of Naturalization N-550/N-570 ;\n Machine Readable Immigrant Visa MRIV showing a category code of IR3 or IH3 ; [26] or\n U.S. passport .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "you must get present the birthcertificate within 10 days or get one", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "if not then what?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we will consider other documents such as your child 's passport or a document issued by the Department of Homeland Security DHS as evidence of your child 's age ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5c56dd3c0b958f0f1cc841a3aa4a8742", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I understand I need original documents, but which ones?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. Thank you for asking. I will be glad to assist you with that We can accept only certain documents as proof of U.S. citizenship . These include a U.S. birth certificate or a U.S. passport .] AgeYou must present your birth certificate\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does a birth certificate exist?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Great! Then we ca accept that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if a social security family was never assigned?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure! I will be glad to assist you. Here are examples of documents you can use to prove a Social Security number was never assigned Sure! I will be glad to assist you. If you lived outside the United States for an extended period , a current or previous passport ,s school and/or employment records", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What will you use these documents for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We may use one document for two purposes For example , we may use your U.S. passport as proof of both citizenship and identity", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if a birth certificate does not exist?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If a birth certificate does not exist we may be able to accept your :s\n Religious record made before the age of 5 showing your date of birth ;s\n U.S. hospital record of your birth", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do you need any other information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if the person is 12 years old?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " Anyone age 12 or older requesting an original Social Security number must appear in person for an interview", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "a2f8dc19c79a5926e75cc2ce3f8b56ed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "It's my first time trying to get a social security card. I'm a noncitizen adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to prove your immigration status.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know how to do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes please, tell me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You have to provide us with your current U.S. immigration document. The forms I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport and I-766 Employment Authorization Document, EAD , work permit are good to show.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And to prove my age if I can't find my birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We could ask you for another suitable document, like your passport or a document issued by DHS as evidence of your age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "And how can I prove that I lived outside the US?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use your current or previous passport or show us your school records or work records from the country you used to live.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if I don't have permission to work but need the social security number to apply for government benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can actually apply for a social security number if you are required to provide your social security number by a state or local law to get general assistance benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What would happen if I use a non-work social security number for work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You shouldn't do it but if you do it we would inform the DHS.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there another document that I can use to prove my immigration status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can also use the Form I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "2804a80712ec3a30090d7ffbae4c1d7e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I'm parent of a foreign born U.S citizen child and need to get her a SSN card, could you tell me about it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. To do that, you'll need to prove first the child's citizenship, so you'll have to present some documents, such as certification of report of birth, consular report of birth abroad or U.S passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "I assume you don't have any of these documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i don't, no.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh, hey, i was wondering if it is possible to present other documents as proof?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure. In that case, just certain documents are accepted, and these should have child's name, date of birth or age, and a recent photograph, to be acceptable.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So, those would be helpful to get that SSN card, isn't?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's correct. Be aware though that any document you present must be originals or copies certified by the agency that issued them. Of course, must be unexpired too.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ok, ok, i get it. But, just to be sure, what about if i don't have any of these document at hand?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have an option, too. We'll ask you other documents, and as said before, these documents must be unexpired and include key information about you, plus a recent photograph.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I don't want to be pesky about this, but, what if i really don't have a document like that at hand?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, that would be a real extraordinary scenario. Still, we can accept in any case a state issued non driver identification card or even, if that's the case, an adoption decree.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "But, if i only had the child's certification of report of birth, that could work, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's right. A certification of report of birth, aka form DS-1350, should prove to be enough.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2e4dd0f220c11f620c803bc75605946a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me more about my Social Security benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I am", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to know how Social Security can provide your family with benefits when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "that could help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Social Security can provide your spouse and other eligible members of your family with benefits when you die.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "is there a way to look at what more or less we can get from these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can you help me with what benefits we can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, our benefits calculator will give you estimates of benefits you and your family may be eligible for", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6f1c78b64bc8afe71b10068619a6f969", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please give me some information about survivors' benefits? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We do have a survivors planner that you can use to see what best suits your particular situation. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do if I do not have enough Social Security credits to qualify for benefits? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits if you want an estimate. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I have never worked, can I still qualify for spousal benefits? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You may still qualify for benefits if you are the spouse or divorced spouse of a retired worker even if you have never worked. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Am I eligible for benefits based on my ex-spouse? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What about my benefits at the time of my passing? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our Survivors Planner to learn how your family members will be protected if you die. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do all workers with children have survivors' benefits? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This protection is particularly important for young families with children. Even very young workers may have this protection. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a714c72e40abd451dea5f832a3fc7408", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me out with the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to learn about the government pension offset or GPO?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, that is not what I need to know.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need info to calculate your benefits if they are affected by the GPO?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not need info to calculate benefits affected by GPO.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you need to know if you will be eligible for spouses benefits and have access to your spouse's estimate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I need to know if I would be eligible for spouses benefits and have access to estimate.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you know how to find the estimate amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do not know how to find the estimated amount.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know you would have to divide the amount in half and round down to the nearest dollar?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I know what I need to do math wise .", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then your estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO would be what you need to know.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there something I could read about requirements for an exemption?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you should read the \"When won't my Social Security benefits be reduced?\" section of our \"Government Pension Offset\" factsheet.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b4e066a30362db093879307fde8d4ad9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you help me with the Retirement Benefits Planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about Government Pension Offset pertaining to retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about GPO.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Will you receive a pension for work not covered by Social Security such as government employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I will receive a pension for work not covered by Social Security.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then any Social Security you would receive on your spouse's record may be reduced.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could I get access to my spouse's estimates of benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you find the amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I did not find that amount yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you know that you need to divide the amount your spouse gets in half and round down to the nearest dollar?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am aware of the calculations I have to do.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you should be able to find the amount of estimated monthly Social Security benefit you would receive as a spouse.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are any individuals exempt from the offset?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, some are exempt from the offset and you can find out by reading \"When won't my Social Security benefits be reduced.\"", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "46ef6b6afe761281bf3f4d32ae57052e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What age should I start my benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure I can help you with that information", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "DoI need to sign up for medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if my parents didnt grow up in the 1980's, should I still apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you may choose to start receiving retirement benefits earlie", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a best age to get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do I need to apply for medicare? If so why?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you will be effectively filing for all retirement or spousal benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c995bb41dc21375fc5600e2592412128", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please help me? I need to find out how to get an replacement card for a non citizen child that I have in my care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your child's Social Security card free if it is lost or stolen. You are limited to three replacement cards in a year and 10 in a lifetime. Legal name changes and other exception do not count toward these limits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "For what purpose does your child need a Social Security number, is he/she permitted to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "My child does not have permission to work.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What other exceptions don't count towards the limit to the number of replacement cards that can be issued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Changes such as immigration status that require card updates may not count toward the limit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When I apply for the replacement card what documents do I need and do they have to be original documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will have to provide us your Form I-20 with the employment page completed and signed by your designated school official.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is my child is a J-1 or J-2 exchange visitor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "This you can see on your child's DS-2019 Certificate of Eligibility for Exchange Visitor Status.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other document can be submitted to obtain a replacement card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If other documents are not available we may accept the child's State issued non-driver's identification card or an adoption decree.\n", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "eb511696ee1f0d3d9e215d917c05c237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What happens after I apply for retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Once we receive your request, we will review it. After the review, we will contact you if we need more information or if we need to see your documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and after the review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will contact you if we need more information or if we need to see your documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is it possible that I may receive benefits on someone else's record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will gladly let you know this after reviewing", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us by phone: Call 1-800-772-1213. TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday. we will gladly assist you", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and are there other ways to apply for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "of course", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you don't live in the usa ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, I am not a US resident", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ab1414c04aac7b762752cef10b2e59b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "For what reasons does Social Security provide people with benefits? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a wife and children? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Social Security can provide you, your spouse, and other eligible members of your family with benefits when you retire and on other occasions. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I am preparing for retirement. Can you tell me what I would need to know beforehand? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I can, but are you in any way disabled? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I am not. I am simply preparing to retire from the workforce. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Ok, if you are not disabled and are not retiring right now, we do not need to do any processing at this moment. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any tools that I could use to prepare for coming out of the workforce? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future. Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2a86125210a3fd5b3a548d32717abf8e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What will the benefits planner used for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to get Social Security benefits for you, your spouse, or your family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know you can get Social Security benefits when you retire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I know this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Then you wouldn't be able to get Social Security disability for you, your spouse, or eligible family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any online tools available for me estimate calculations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we have a few benefits calculators online to help you plan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "When should I apply for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are a spouse of a retired or disabled worker then you should apply within 3 months of age 62 or older and fill out the application online for monthly benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6f66fe9d08abd3c4048962655eb9ee2a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What kind of retirement benefits do I need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not yet retired.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Can you apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I can", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Who can apply for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you are at least 61 years and 8 months old", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I am having an issue with it", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you can find additional information in our [ More Info ] links ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I have not applied for retiremtn can I still apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "You 'll get a receipt for your online application ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " You can print the receipt and keep for your records", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6d250b275994aa39b00e566019253ba3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will my children get benefits as well?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you or a spouse on disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes we both are.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok no problem. Thanks for the response your children may also qualify to receive benefits on your record", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How old do they need to be? My spouse that is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "your ex - spouse must be at least 62 years old", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any books or pages i can read about this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "please refer to Disability Benefits article ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok thanks", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " the child must be unmarried \n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "are there any publication abpout this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Publicationsp\n [70] Disability Benefits\n [71] Benefits For Children", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7d171071e1930ee5ebe6d0d19e9aea98", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I be eligible for spouse's benefits and have access to my spouse's benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to find the estimated amount of the retirement benefit you spouse would get at full retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I would like to know.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Then the estimated monthly amount of you Social Security amount as a spouse, widow, or widower before the effect of GPO is what you need to look at.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I will be eligible for widow's benefits or I do not have access to my spouse's estimates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could call our toll free number at 1-800-772-1213 or if you are hard of hearing at 1-800-325-0778 or just contact your local Social Security office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if I retire before full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your benefit amount as a spouse would be reduced and would vary based on your birth date.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need to find out more info about estimated benefit amount if you retire before reaching full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I need to find out more info about my estimated benefit amount if I retire before full retirement age.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Call our toll free number at 1-800-772-1213 or at 1-800-325-0778 if hard of hearing or your local office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I am eligible for Social Security retirement benefit based on my own earnings?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you know it will affect you as a higher benefit based on your spouses earnings?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I did not know it would affect that.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0d5a076d404c5fb44438c4315bc27fbb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm applying for retirement benefits and want to know how much my wife would get.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you figure this out. Are you looking for the estimated amount that she would receive at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, she already receives her own benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay. Would you like me to help you calculate her benefit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I just found out how to do it online. Just divide the amount and round down to the nearest dollar.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Be advised that this amount would be different if you are affected by the GPO.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Okay. How can I find more information about my benefit amount if I choose to retire before full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call our toll free number at 1-800-772-1213 or contact your local Social Security office for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Will they be able to help me calculate my own benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Absolutely. If you do not have access to your spouse's estimate or records, just call our toll free number for help.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes. I do not have access to her records and will be needing help.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No problem. Just call our toll free number or contact your local Social Security office for help.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a4b65e193664971f71f416c4bee27035", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, how you doing. Look, i'm looking for information about what original documents do i need related to replacing a SSN card for a child, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, no problem. The documents you need will serve to prove child's U.S citizenship. There is only certain documents that we can accept in that regard.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already established the child's U.S citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i hadn't do that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That got me thinking. Please, that card can be replaced, isn't?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure, sure. The child's SSN card can be replaced free of charge in case is lost or stolen. you should know that you have a limit for that operation, up to 3 times in a year and up to 10 times during your lifetime.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, i didn't knew that. Look, can i present copies of the documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's not possible, sorry. Those documents you should present, must be original or if they are copies, must be certified by that agency that issued them. We won't accept notarized copies, either. Of course, these documents mus be current and not expired.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Uh, mus take that into account. And, in any case, i could present other documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is possible, yes. Any document presented must show your name, date of birth or age, and a recent photograph. This document could be, for example, a employee identification card.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, oh, another question please. Could you tell me with what purposes you use a document?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, that would depend on the document presented, but for example we could use your U.S passport as proof of both citizenship and identity.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Ok. um, lets say i don't have a document available to present, do i have any options regarding that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you have an option. We may accept some other document, such as a state issued non driver identification card or, in case your child is adopted, a adoption decree.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "All right. Please, you told me before that i was limited in times i could replce the SSN card, didn't you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "That's correct. You only can go through replacement process 3 times in a year and up to 10 times in your whole life, so better take good care of that card.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4649142c2ee4ab546b5c2a1a069551f4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I wwas wondering where I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hope all is well. Are you at retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i am not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there a best age to start?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If I expect to live long will i get more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you may want to delay starting your benefits until full retirement age or later\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do I need to pay for medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we base the survivors benefit on that amount", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if my benefits are reduced?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Were they reduced?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if i get early retirement", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "keep in mind that some company pensions include a Social Security - equivalent supplement that stops automatically at age 62", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "171b2dfde146ca07658d2bb01c8d57ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. Please, i,ve been searching info about retirement and want to know about estimates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Would you like to know about the retirement estimator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i already heard how that works.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "All right. Would you like to know If you can use the retirement estimator, then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that, i saw a video the other day about it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Understood. Well, Do you need assistance with something on the online application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, that's it. I'm having certain doubts there.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Perfect. Are you having security issues?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Yeah, i having some problems with that. You'll see, after some time in a page, a pop up appears asking me if i want to extend my time there, what could be that?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "You know what?. I think i could use that information about the use of the estimator. Could you talk to me about that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure. If you have enough social security credits at the moment to qualify for benefits and besides, currently you're not receiving any benefits or waiting for a decision about it, plus having 62 or older, then you can use the estimator.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c5100b3600b7edf99222e926f28d83f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to get some information related on disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we are here to help you to learn about your benefits, and any other doubt you may have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you already received any social security benefit before?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have already receive some of this benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Great. So we can just give you information as well as help you to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "This can be done from home?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can. Through the online process from any computer.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great. To do this, do I have to give any more documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Yes, we can ask you for some few documents, such as your birth certificate. Do you have one with you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "Not right now. I'll have to ask for one.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "You will need it for sure, if you don't have it, then we can proceed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "This service is only offered in english?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The online application is only in english, but this will give you the option to schedule an appointment to apply for the benefits in your preferred language.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "85dd437aca5f55d7dc2b718f6562fd01", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to have information on social disability benefits management", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "must know disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok but how do I manage them if I already receive Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get information and services to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand and what other forms can I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can apply various methods over the phone or in person", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok and what documents should i provide?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "and what are those fields?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want a birth certificate or other proof of birth?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "ok for now we can't ask you to provide documents", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "723e92f1904ca668506cdf2d1b3a439c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with the family benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you receive disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I receive disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members may qualify for benefits on your record such as your spouse.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How long does my ex-spouse have to married to me to receive benefits under my record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your ex-spouse will receive benefits if you were married at least 10 years and has to be 62 years old.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who directly receives family benefits from my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Certain family members like your spouse will receive benefits from your record.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Will my spouse receive retirement benefits under my record even if they recieve them under their own record?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We will always pay your spouses benefits under their own record first; but will pay the higher amount combined with your benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does my ex-spouse have to be married to me to receive benefits from my reocrd?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your ex-spouse would have needed to be married to you for at least ten years.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What age group do benefits stop for my children?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The benefits will stop when your child turns age 18.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f96705ef1f8d79d94609210ecc1f70ac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the benefits planner for family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you start receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not received benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "How do my children receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The child must be unmarried.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what children are eligible on my record to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your eligible children can be biological, stepchild, or adopted, and possibly grandchild.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What family members can qualify for benefits under my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Certain members like your spouse may be eligible under your record to receive benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if my spouse is applying for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will need to see proof of your marriage and dates of prior marriages.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "da4cc3e14b830fd749c66d5bf041e2d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me with my family benefits and who can get some benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know which members of your family may qualify for benefits on your record when you start receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah, like wife and kids", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Some members of your family may qualify for benefits on your record .Benefits may be paid to your spouse and others", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But what about my kids or stepkids?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "They might also qualify to receive benefits on your record .Your eligible child can be your biological child , adopted child , or stepchild . Even a A dependent grandchild may qualify .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can my ex I left in a divorce qualify on my record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ex - spouses may qualify for benefits on your record , even if you have remarried.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens with my wife and our current benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your wife is eligible for retirement benefits on her own record ,we will pay that amount first .But if the spouse benefit that is payable on your record is a higher amount ,he or she will get a combination of benefits that equals that higher amount .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what about child benefits and my wife and all that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If your wife is caring for your child under age 16 or disabled .Your wife would receive these benefits until the child reaches age 16 . At that time , the child 's benefits continue , but your wife's benefits stop unless she is old enough to receive retirement benefits age 62 or older or survivor benefits as a widow or widower age 60 .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3c20c47f8078523894ba1ef349e691c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can my family receive my benefits as well?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, your family can receive benefits when start receiving your own benefits. Are you receiving yours yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am currently receiving disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then certain members of your family, such as spouses, may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there any publications concerning disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, these publications are titled \"Disability Benefits\", \"Benefits For Children\", and \"What You Need To Know When You Get Social Security Disability Benefits.\"", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a maximum amount that a family member can receive in benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, there is a limit to how much each family can receive. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is the sum of your benefits payable on your account greater than the family limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, that is not correct.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What information do my family members need in order to apply for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will need their birth certificates and their social security numbers.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3f62c5936a0da245836c10d99fc50fe2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Oh, hi. Please, i'm looking for some info about family benefits. could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently receiving any disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i started to receive it recently.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, in that case, i can tell you that some members of your family may also qualify to get benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That sounds good. Say, do you know how much could be the total amount perceived?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That depend on the factor of how many family members get qualified on your record, aside from the amount of your benefit. For that reason, final amount can vary, but mostly it reaches between 150 to 180 percent of your disability benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, that sounds great, really sweet. do you know an estimate of how much each family member could receive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that regard, each member can get, if qualify, up to 50 percent of your disability benefit. Of course, in this cases as in many others, there is a limit which we cannot cross and so your family receive certain up to certain amount.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Um, it makes sense, of course. Look, what about if my spouse was on Social Security too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you spouse about to get retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, my spouse is waiting for that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Perfect. In that case, your spouse will receive its amount first. However, if your spouse benefit on your record is higher, then your spouse may receive a mix of benefits that would equal the higher amount.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Ok, ok. i'll keep that in mind. Now, i'm in a second marriage, so my ex-wife could receive some benefit too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yeah, in fact she/ he can receive that. In that regard, your ex-spouse must comply with the following: have been married to you for the last 10 years and to be at least 62 years.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b91256e9396b6d4cda1baba73107b6dd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then certain members of your family may also qualify for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How long will my child get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Until they graduate high school or 2 months after they turn 19, whichever comes first.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does it have to be my biological child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your child can be biological, adopted, or stepchild.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my spouse apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but we may need proof of marriage.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if my spouse worked, too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We pay them their benefits first, and if yours is higher, we add the difference between the two.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much is the family member benefit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Family members get up to 50% of your disability amount.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "938cb5f9032476996e0ee88aafa54b74", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with family benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you started getting disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I just did.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members can qualify for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How long does my spouse get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your spouse gets benefits until the child turns 16, then the child's continue but your spouse;s stop.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does it matter if my spouse worked, too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your spouse eligible for benefits on their own record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, she is eligible on her own.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "She will get her amount first, then if your benefit is higher, we add the difference.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So she gets the higher amount?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we make sure she will receive her maximum possible benefit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "So when our child turns 16, my spouse's benefits stop?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, unless your spouse is eligible to receive retirement or widow benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "If my child is still in school at 18, do they still get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The child will get benefits until 2 months after they turn 19 or graduate, whichever happens first.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "75bb6051e98b39b25ec7846907dfb363", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help understanding family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You've already started receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I get benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Certain family members may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What children qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Biological, adopted, and stepchildren are all eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is my spouse old enough to be eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If they are 62 or older, they qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How much can they receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Eligible family members can receive up to 50% of your disability amount.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my child is 18, but still in high school?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They will receive benefits until they graduate or 2 months after their 19th birthday.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "97cdc10f13ab144522dd946b77457262", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. Went the other day to social security asking for family benefits and they told me to use this chat, can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to start receiving disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i will.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Congrats. If you are going to start receiving benefits, then some members of your family can qualify for benefits based on your record.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could you tell me which members could be eligible, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure. These benefits could be paid to your spouse, divorced spouse or children, regardless their condition.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's great, thanks. Say, what could happen if my spouse is about to receive a pension for work not covered by social security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that scenario appears, i'm afraid her benefit on your record may be affected.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Something to think about, huh?. Please, another question. what can you tell me about my children's benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You said you already qualified for disability benefits, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, that's what i said.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Good. Then your children may also get a qualification to receive benefits on your record. It can go for your biological, adopted or step child. Even a grandchild could qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Oh, that's good to know it. A last question please. I heard that if my spouse gets eligible for benefits on her own, she could receive a higher amount? Something to do with a mix or something?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's correct. You're talking about the combination of your and her's benefits. That's in the event your benefit on record is higher than her's. Is made to equal the higher amount.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b318c068abdd92e53fafe693f907502b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does everyone in my family get the benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "certain members of your family may also qualify for benefits on your record", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "oh ok there is no one else besides me and my boyfriend but thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Do benefits for you child ever stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " 18 or older and have a disability that started before age 22", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What proof will you ask for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " we may also ask for proof of marriage and dates of prior marriages , if applicable ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "IS there a family limit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If the sum of the benefits payable on your account is greater than the family limit , the benefits to the family members will be reduced proportionately .s Your benefit will not be affected ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Will my children get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " When you qualify for Social Security disability benefits , your children may also qualify to receive benefits on your record", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "abf615ab8b65dd9c4a4062ffbc32b26e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I can apply for adult disability benefits online. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is possible to apply online, if you meet our requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Okay. Is it better to apply online instead of using other methods?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes. There are many advantages to applying online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What documents will I need to provide?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "First you will need to provide your birth certificate. Do you have one? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes. I do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Excellent. Were you born in the United States?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, but I have proof of U.S. citizenship.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Okay. Since you already have proof of U.S. citizenship, you won't need any further proofs of identity. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What's next after I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Will you be completing the online application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes. I think that will be the most convenient method.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Great. Once you complete the application, we will contact you with our decision.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7216ea613cf7874420d57dd2f339b1c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what kinds of proof will I need when I apply for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know what documents we may ask you to provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a birth certificate or other proof of birth?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have a birth certificate", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have proof of U.S. citizenship or lawful alien status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I'm American", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have your U.S. military discharge paper if you had military service before 1968?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, don't have those", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm sorry but you don't have the documents needed to show that you are eligible for Disability Benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "when I get my things together can I do this in spanish?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The online application will give you the option to schedule an appointment to apply for benefits in your preferred language, but the online application is currently only available in English.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "9efb02b83ed82f2b53252f82b0af1778", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps if I do not qualify for benefits on someone else's record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you do not qualify on someone else's record some members of your family could get benefits under your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could I get benefits as a spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if my spouse is all ready receiving benefits when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is there a maximum a family can get in benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way to find out about benefits if I was looking for my family?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know you could find information about benefits for your family by going to \"Benefits For Your Family\" and reading there?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I did not know there was a specific area for that information.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you never been married or had children?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am married and also had children.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you need to go to Benefits For Your Family, and you wouldn't qualify on someone else's record.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f92e10fe2c05c610bb341aa586e9f115", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "hi", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "hi", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "hi", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "hi", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "hi", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "hi", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "hi", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "hi", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Well, it is ok, but certainly those benefits may be affected b y the retirement earnings test.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c783193dc091b36496eb625cc36bd2c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for Social Security Retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are a few different ways you can apply for Social Security Retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if I am divorced, could I get divorced spouse benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should read \"If You Are Divorced\" to learn about divorced spouse benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How would someone from my family qualify for benefits when I do not?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to find out about information for your family?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I would like to find out more info for my family benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Then you should go to the section that states \"Benefits For Your Family\" to find out what you need to know.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my spouse is all ready receiving benefits when I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We would also check your spouses eligibility for benefits as a spouse and if qualify the application would automatically be a request for spousal benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What limits would be put on the amount family members would get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record and it would vary depending on the situation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "034eba5948ab200593cec64f6c6c5e22", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Regarding retirement benefits, how do I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can apply different application formats", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok but if my spouse is already receiving benefits when I submit the application", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits. and if you qualify your application will automatically serve as a request for spousal benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and if you do not live in the US or in one of its territories?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you can also contact the Social Security office, the US embassy or consulate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can any member of my family qualify for benefits on my registry?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "never married or had children?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "In this case, your family members cannot qualify to receive benefits on your registry.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3fd0a1f72c923cdadbf6a8475d2779a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about What original documents do I need to get a Social Security Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Among the documents you will need are those of your citizenship", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been informed about the child's U.S. citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no no and informed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and what documents will they need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "we must see proof of their identity. An acceptable document must be current, not expired and show your name, information identifying your date of birth or age, and preferably a recent photograph.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And is there also something important that I must present?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is important that you present original documents or copies certified by the agency that issued them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And in my case, what proof of identity should I present?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Among the documents is the United States Driver's License", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and do you accept a document that is about to expire?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no, all documents must be current, not expired.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b5e144ea96ecfdfb8d0e20714b542718", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you talking about delayed retirement credits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Have you reached full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ok thank you", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "what if you reached retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does the person get to decide to delay retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if i reached full retiremtnt age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can choose to start receiving benefits before the month you apply ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where can i get information on early retirement", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "click Retirement Information for Medicare Beneficiaries", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bf41b38e3e09b86b441854711bca97db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what comes next after I'm approved for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know when your benefits start?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes sir", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "And your application has already been approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "it was", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, so your first Social Security benefit will be paid for the sixth full month after the date that your disability began. For example ,if your disability began on June 15 , 2018 , your first benefit would be paid for the month of December 2018 , the sixth full month of disability .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what if I need more help and can I ask for Medicare too to help with inpatient costs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be automatically enrolled in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance .Hospital insurance Part A helps pay for inpatient hospital bills and some follow - up care .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "is there more info that you can give me about other benefits and how it could affect my disability I was approved for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can look at some publications. Such as, How Workers ' Compensation And Other Disability Payments May Affect Your Benefit or Windfall Elimination Provision", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can you tell me how much I will be getting per month?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The amount of your monthly disability benefit is based on your lifetime average earnings covered by Social Security . You can get an idea by logging into your personal my Social Security account or use our Benefit Calculators to find out how much you would be receiving.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can you tell me a little about the Medicare part D for prescriptions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Prescription Drug Coverage Part D helps pay for medications doctors prescribe for \n treatment . For more information on the enrollment periods for Part D we recommend you read Medicare 's page .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "08dc1fbff95a6a1c1d7bf1be0aa2f0e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I report a death?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits on your spouse's record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, but he passed away.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We automatically change your monthly benefits to survivors benefits when we get a report of the death.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I report the death?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have phone representatives available or you can visit your local office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I have to have all the paperwork ready to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can still apply without having all the paperwork.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I'm not already getting benefits, do I need to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to apply for survivors benefits immediately.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there different forms for different benefit types?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, widow/surviving spouse and child benefits need different documents.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Did it say your info couldn't be verified online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I haven't finished the application yet.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c5916a8bf0f63a41cb5d4ce31644c6c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will I receive for disablilty", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "he amount of your benefit is based on your lifetime average earnings covered by Social Security", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you already have an estimate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I don't already have an estimate", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you can get your online with your personal my Social Security account or use our Benefit Calculators to determine ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "do I qualify for exrea help with medicare prescription plan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you receive Medicare and have limited resources and income ,", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "When do my benefits start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Who do I contact for help with low income medicare nenficiaries?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " contact your state or local welfare office or Medicaid agency ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What about limited resource and income for receiving medicare?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you may be eligible for Extra Help with Medicare Prescription Drug Plan Costs", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What about the other parts of medicare like parts A and B", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1f41700af6411e7c6435f577b298c0a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My application for benefits has been approved but I have not received any benefits yet. Can you tell me when my benefits will be paid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You say your application was approved, can you tell me the date of the approval?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "It was approved early this month.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Am I eligible for further Medicare benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You might be eligible for Extra Help with Prescription Drug Plan Costs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "When will my first benefit payment be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your first benefit payment will be paid for the sixth full month after the date that your disability began.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I received Medicare benefits from a private company?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you receive Medicare Parts A and B you can choose to receive all your health care services through plans that are offered by private companies that are approved by Medicare.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you need further information about Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes could you please give me further information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I recommend that you read Medicare's page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How much monthly disability benefit will I receive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can use our Benefit Calculators to determine how much you would receive if you became disabled right now.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9a7a8861df0e41feb34afe074c4ca8a5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I'm looking to do some benefits planning on disability. Can you help me with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. It's great you think in advance. Most people don't think that something as disability could happen to them, but possibilities are higher that they think.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yeah, i know. i read this newspaper article and here i am. Oh well, could you tell me about the medical requirements for this, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "very good. Under disability, there's two programs, disability insurance program and social security income program. For both of them, the medical requirements are the same, plus disability is determined by the same process.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh, i understand. And what kind of benefits exist under the first program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The social security disability insurance program pays benefits too you and your qualified family members, in case you have worked enough time and paid your social security taxes. You have also the option to get a qualification for a disabled child if he/she is an adult and got disabled before age 22.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Um, i see it has many options available. Look, and what kind of information you request from me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, we may ask you about your medical condition, work and education history to help us decide if your disability runs under our rules.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ok, that makes sense. say, i heard about some disability planner? How can be that of use for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That planner will help you to find out how you can qualify and apply for benefits and what happens in case you application gets approved.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. Is there any information available for advocates or attorneys on these themes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a law practitioner?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, i'm a attorney in law.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If that's the case, you should be aware of some things.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bd9f1f94274221f24f84f3fe9058631a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to apply for retirement benefits but am having trouble completing the application online, it keep timing out. How long do I have to work on each page before it times out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes pages do time out. This is done for security reasons. After you have been in a page for 25 minutes and not been active on the page you will receive a warning that the page is about to time out, however, you will be able to extend your time on the page. After the third warning on a page you will have to move to another page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "If the page times out after the third warning will the information that I have entered be saved or will I have to start all over again?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Thank you. Will I be able to start a new session and complete the information if it has not been saved?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will be able to start using the Retirement Estimator again. You will, however, have to check if you are eligible to use the Retirement Estimator.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What are the requirement and how does the Retirement Estimator work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must remember that the Retirement Estimator cannot provide your actual benefit amount until you have applied for benefits. The amount may differ from the estimates provide as you earnings may increase or decrease in the future.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is the time limit for staying on each page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are time limits but you will receive a warning after 25 minutes without doing anything and you will be given the option to extend your time on the page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Who is eligible to use the estimator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use the estimator is you have enough Social Security credits at the time to quality for benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is it possible to estimate my retirement benefits with the estimator?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If benefit amount is just an estimate as your earnings may increase or decrease in the future so this is obviously just an estimate.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7d54f555360efc9534c308bcc12d983a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i want to know which person can use the retirement estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This tool can be used for anyone who have enough social security credits at the moment to qualify for benefits, between other requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently receiving medicare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i'm receiving those cares.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Good. Still you are receiving benefits you can still get an estimate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Ok, that's good. Now, when i am in the page, for how long i can be there before the system kicks me out?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you asking this concerning security reasons?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, i'm not asking for that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "To be sure, you said i can still get use of the estimator, even if i'm receiving medicare benefits, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That would be correct.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "But, if i can't use that estimator, what can i do then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you can use any of the other estimator. That applies for requests about survivors or disability benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "be3b5d9ee89b41a63fa88f933000c608", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes hello I filled out all of the information in the Retirement Estimator and it took a long time. When I came back from answering the door, all of the information was gone. What happened?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Oh that's too bad. Were you gone for a long time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I guess I was.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For reasons of security, there are time limits for viewing each page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How much will I get if I apply for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I'm sorry but we can't provide your actual benefit amount until you go through the process of applying for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If I re-enter all of my data in the Estimator will the page crash again?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It shouldn't, usually you will receive a warning after 25 minutes of being idle then you should be able to extend your time on the page.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there an ultimate time limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, after the third warning on a page, you must move to another page.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can anyone use the Retirement Estimator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use the Retirement Estimator if you have enough Social Security credits at this time to qualify for benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And there is no age restriction?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you are age 62 or older and receiving benefits on another Social Security record, you may not use it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "So I'll be able to have an accurate estimate of my benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Although the Retirement Estimator gives estimates based on your actual Social Security earnings, it remains just an estimate due to various circumstances such as fluctuations in future wage earnings.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2daed75b45dfe029af343a697e81c704", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I use the Retirement Estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, if you have enough credits to qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I only have Medicare right now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can absolutely still get an estimate.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Why did the page time out?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you stay on the page a long time? it times out for security reasons.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I left to run errands while I was on it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can extend the time, normally it logs out after 25 minutes of inactivity.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any requirements besides having enough credits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there are a few more qualifications, like not already receiving benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is there any more information you need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I don't think so.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there an alternative if I can't use the Estimator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there are other benefit calculators.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "I don't know if I qualify, but I still need an estimate.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Even if you just get Medicare, you can still get an estimate.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d79596b1bbc6b99f99b409c5f6f7bff2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the time limit for each page?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Time limits are placed on each page for security reasons. Did you spend more than 25 minutes on one page at a time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. I just wanted to make sure that I'd have time to complete each page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "How does the Retirement Calculator work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It can give you estimates based on your Social Security earnings record. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How accurate is the estimate given by the calculator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The calculator is intended to give you an idea of what your amount will be. Of course, your actual benefit amount may differ because your earnings can increase or decrease in the future.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What happens if I spend more than 25 minutes on one page?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "After 25 minutes, you will receive a warning message which will allow you to extend your time on the page, if needed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How do I know if I'm eligible to use the retirement calculator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Most individuals who have enough Social Security credits at this point in time can use the calculator.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So, if I need more time to complete a page, I can extend the time limit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, this is correct. The warning message will allow you to extend the time.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "065359dddb53c69b4a3e7070e7bacf85", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just received a time limit warning. How long can I stay on this page?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "For security reasons, time limits have been put into place for each page. Were you on the page longer than 25 minutes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I had to take a phone call for work and when I came back to the computer, the warning popped up.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The warning pops up after 25 minutes, but you can extend the time, if needed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What can the retirement calculator do for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It can provide you with retirement benefit estimates based on your Social Security earnings record. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are the time limits set for every page or for the entire thing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They are set for each page.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will the calculator give me the actual amount of retirement benefits I can expect to receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, because your information may change over time, it can only give you an estimate of what to expect.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How many warnings will it give me before I'm made to move to the next page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will give you a total of 3 warnings.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2a5b1332df940f6964113ef327fca024", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I eligible to use the Retirement Calculator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most individuals who have enough Social Security credits at this point in time to qualify for benefits can use the Retirement Calculator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I'm currently receiving just Medicare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can still use the calculator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there any other restrictions on who can use the calculator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there are other restrictions on who can use the calculator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you a Medicare Beneficiary?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I'm not.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any time limits on pages?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, for security reasons. Have you stayed on a page for a long period of time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I was just asking before I filled out the information.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "58daed9580d406d811bece0efd927acc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I was wondering how long I can stay on every page of the estimator. It kicked me out before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you aware of security measurements on websites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I've heard about that before, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's what I thought. Still, it is very annoying - I was just coming back from making a tea and found out that your page gave me the boot! By the way, does it matter if I'm currently only receiving Medicare benefits, when I want an estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can still get an estimate in that case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "But it is just an estimate, right? I mean, not really reliable numbers.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Correct. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, back to my original issue: how long can I stay on each page before I get booted for being idle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "After the third warning on a page, you must move to another page or you'll lose your work on that page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Alright, fair enough. Can you let me know the amount of benefit I am going to get then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately we can't provide your actual benefit amount until you apply for benefits. And that amount may differ from the estimates provided because your earnings may increase or decrease in the future.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9b6e19d72c3829857913f67e6b766a6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why does it say page expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "For security purposes, there is a time limit on each page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I wasn't on it very long.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Is there a way to let me work on each page longer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, after 25 minutes, you can extend the time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I use the retirement estimator for a disability estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are other calculators specifically for other benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I use it if I qualify for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, if you have enough credits to qualify, you can use the calculator.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I only have Medicare now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can still get an estimate.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6d0f9ed148ba9c023d5aca3b4fb65762", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, who can use the retirement estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You have enough Social Security credits at this time to qualify for benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I am getting medicare, can I still use the estimator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "YEs you can. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it accurate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately We can t provide your actual benefit amount until you apply for benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "are there other benefits to this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "YEs please use one of our other calculators", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a time limit to look at each page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you worried abnout security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " there are time limits for viewing each page .s [31] You will receive a warning after 25 minutes without doing anything", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " there are time limits for viewing each page .s [31] You will receive a warning after 25 minutes without doing anything", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "04814428b0926c39358a5ae031d3de0e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am an attorney what information to I need for a retirement plan for others?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "read If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Ok thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Whether you apply for Social Security disability or SSI", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What progams is disabliltypaid from?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We pay disability benefits under two programs :s The Social Security disability insurance program ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How important is disablilty SS", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "your chances of becoming disabled are probably greater than you realize", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What information do YOu nead for disablilty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What does the disablilty planner do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " This disability planner helps you find out how you can qualify and apply for benefits and ] what happens if your application is approved", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4e934b6e4fa7b80db43568cb8a223cf9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How am I protected? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Hello, how are you today? I will be happy to assist you. Have you been approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes I recently was. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you create an online accout? or do you want to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I am not sure if that is safe or if i wish to do that online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I see. We offer extra security to ease your mind", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "That sounds great", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ok great! We offer you the choice to add extra security when you create an online account", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there anywhere else I can learn about phishing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "absolutely! please go to go to OnGuard Online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should I respond to the email if i suspect it is a phishing one?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "DO NOT respond to the email or click on any links contained in the email message", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "bc38804d5ef5ad5d6b3a95a6331f7555", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want information about being divorced and getting benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need information about an ex-spouse.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can I receive spousal benefits if I am divorced?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you will receive benefits on your ex-spouse's record even if they are remarried.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Will the retirement benefit limit still apply if I continue to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, the retirement benefit earnings limit still applies if you continue to work.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What happens if i have benefits and I am eligible under my ex-spouse's records?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will get another amount on your ex-spouse's record so that the combination of benefits equals the higher amount.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will my earnings affect my benefits payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use our earnings test calculator to see how your earnings will affect your payments.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What will I need to use to figure out the amount of benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5d23e3a8af23adf1ace7338a7e4d0c26", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I'm looking information related to the benefits that an adult with a disability can receive. if they can receive any from you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If that person is disable, then you can file for the supplemental security income ssi only, but as long as you meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And which are this others requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "For example the age requirements. If the person between the age of 18 and 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not really, is an older person.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Well, that could be a problem if you want to apply for the supplemental security income online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. Social security also helps and bring aids for children?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, the social security can help children but not through the online application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see... And which other people can receive also this benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Also people who has worked long enough may also be able to social security disability or retirement benefits as well as ssi.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "That's great. But from what age someone can receive this benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The ssi benefits are payable to people 65 and older without disabilities who meet the financial limits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "887d1e0017d59f4edec18997a3300b8b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to know, what happens with an adult with a disability if this one wants to get access to the social security benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. Well. If you have all the requirements you can apply for the supplemental security income online. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great! That's really great! But if this person have worked long enough may also receive the social security benefits as well as ssi?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, that's right. That way people without any disability also can have this benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Great. Are there, any phone numbers which we can call?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can call to the 1-800-772-1213 or if you have hard hearing, you can also call to the 1-800-325-0778. both numbers are toll free.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So this makes this person eligible to file the online application, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, but there still some requests that need to apply to the online way. Like, is this adult person between the ages of 18 and 65?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, is almost 65.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "have never been married?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, that's not, he is married.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then in that case can not apply for the inline way, but can be done by phone or in a social security office.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0703c8c4e07f7ce06786e0104326135d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to open a My Social Security account but I'm not sure if I can", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a fraud alert or a security freeze on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a security freeze.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You still can open the account by temporarily lifting it. You must contact our Identity Services Provider and request that they lift temporarily your security freeze. You can create your account online after your security freeze is lifted.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What would happen after I get my temporary lift?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "After the lift expires the Identity Provider may automatically reinstate it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there any other option if I don't want to temporarily lift my security freeze?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can create your account by visiting your local Social Security office to open it in person.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can somebody else use my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, for your protection you are the only one that should create and use your account.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I give written permission for someone else to use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, even written permission no one else can use your account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Where can I get more information about security freezes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can read the Federal Trade Commission s Credit Freeze FAQs.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "In case I decide to temporarily lift my security freeze, do I need to do anything else about it after creating my account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "As mentioned before, the Identity Service Provider can automatically reinstate your security freeze after the temporary lift expires.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3e6d06c8d98e394ac70163086b1b5d6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I received a security freeze fraud alert on my credit report", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "read If you have a security freeze , fraud alert , or both on your credit report ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can you help me ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ou can still open a my Social Security account by temporarily lifting it ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Hwho else see my personal social security account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": " Protecting the information and resources entrusted to us , including your personal information and investment . For your protection", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "How is it for my protection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you re the only one who can create your personal my Social Security account. for your use only", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So no one else can use my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No one can create or use an account on your behalf , even with written permission ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Where can I read up on this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "The is for security freezes and fraud alerts information ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6d8f149cc85c3eef1dfa8a7d6095c672", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are other people allowed to access my social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No, you are the only person who can create and access your social security account.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you asking this to see if your account is protected or because you want to allow someone else to access your account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I just wanted to make sure that my account was secure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we will only allow you exclusive use of your account.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What will I be asked to do to create a social security account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will be asked to provide personal information that only you would know to verify your identity. You will also be asked to create and username and password to access your account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there more information concerning security freezes and fraud alerts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, for more information read the Federal Trade Commission's Credit Freeze FAQs.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I still open my social security account if I have a fraud alert on my credit report?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can have it temporarily lifted to access your account by contacting our Identity Services Provider.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I have to do this online or can I do it another way?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can visit your local social security office to open an account in person.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "On what subject is your FAQs section on?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The FAQs section makes reference to security freezes and fraud alerts.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5d4d4d17a0020dfa9dc8f0c3de062610", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a fraud alert on my credit report, can I create a My Social Security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It's only a fraud report or do you also have a security freeze?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Just the fraud report.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you requested a temporary lift for your fraud report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can create your account. The Identity Services Provider may reinstate your fraud report after the temporary lift expires.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So I can create the account no problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can do it while the temporary lift is still active.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What would I be asked for when creating the account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll be asked to verify your identity, this will be done by asking you some personal questions about yourself. Then you'll get asked to create your account's username and password.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I let other people use my account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, the account can be created and used exclusively by you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Ok. What else will I need to do after creating my username and password?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "After creating your account's username and password, you'll have to confirm your email or phone number by entering a one-time security code within 10 minutes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fc1a905facadef219afbd84f246bca66", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I have a fraud alert on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure no problem I can help. If you have a security freeze , fraud alert , or both on your credit report you can still open a my Social Security account by temporarily lifting it ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Can I still open an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your credit report have a freeze on it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you have a security freeze , fraud alert , or both on your credit report , you can still open a my Social Security account by temporarily lifting it .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What if I do if i do have one?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can anyone else use my social securoty account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is this for my protection?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes it is for your protection", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "for what reason?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How can i lift it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you can visit your local Social Security office to open an account in person ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2e76c6c784ac9e6cfa92c27be5c2500c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. Can more than one person use my account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your personal mySocial Security account is for your use only", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you understand the reasoning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I do. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " For your protection , you re the only one who can create your personal my Social Security account for your own exclusive use ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I do not want a temp lift?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you can visit your local Social Security office to open an account in person", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do i create my social security account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you ll be askedto : Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "who can I contact?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "02b1dc41168cffa62150b86e14e59da2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can my husband use my Social Security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No, sorry. Only you are allowed to create and use your mySocial Security account. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like more information about this security measure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if I have a freeze on my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Once you request a temporary lift, your ISP will automatically reinstate it after the temporary lift expires.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I still open an account with a freeze on my credit report?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can still open an account by doing a temporary lift. You will need to contact your identity services provider and request them to temporary lift the freeze.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, as long as I request a temporary lift, my identity services provider will reinstate it after it expires?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that is correct.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What will I be asked to do to create an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "First, you will be asked to provide personal information and answer security questions to prove your identity. After you prove your identity, you will then create a username and password for your account.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b966bd916c6b01d841f700f3ff014fdc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a freeze on my credit report. Can I still open an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, a security freeze.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, you can still open an account, but you will need to temporary lift the freeze. You can do this by contacting your identity services provider and requesting them to to temporary lift it for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can my wife open the account for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No. Only you are authorized to create and use your personal account. This is a security measure that we take to protect your personal information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need more information about this security measure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I'd like to know more.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We only allow you to create and use the account for your own use because it protects you from fraudulent activity.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Once I request a temporary life of my credit freeze, what happens then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The freeze will be reinstated by your identity services provider after the temporary lift expires.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I don't want to do a temporary lift?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "IIn this case, you can still open an account by visiting your local Social Security office.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e83ad8a007aec3a7b66b419eebee09d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! you can still open a my Social Security account by temporarily lifting it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can I still open a social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " If you have a security freeze , fraud alert , or both on your credit report ,you can still open a my Social Security account by temporarily lifting it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will I be asked for identitiy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you will be asked to Create a username and password you ll use to access your online account .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can i get more informarion on it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes read the Federal Trade Commission s Credit Freeze FAQs ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what personal information will I need to provide?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do I have to do it online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "no you can visit your local Social Security office to open an account in person", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f1c1f502d4e0eedd8cffa075c3be89d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what does someone do if they have a freeze or fraud alert on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you can still open a my Social Security account by temporarily lifting it .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can other people use my social security account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No it is for your use only.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you know why that is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what if I do not want a temp lift?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can visit your local Social Security office to open an account in person", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ho can I get more info on fraud alerts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fe368ee7be3ffbe76605d841431f4a0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need SSI benefits information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "is there a number where I can get help with the process for an older person that will need more help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the number is 1-800-772-1213, and they will help a person age 65 and older.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "she's hard of hearing so is that also the TTY number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The TTY number is 1-800-325-0778", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can we make an appointment to get help with the SSI application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can schedule an appointment with a local Social Security office to file an application. Call 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can we just do it online if we can't go in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is the person that wants to file for SSI between the ages of 18 and 65?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "she's 63", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Has she never been married?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no she was married", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "She does not meet the requirements to file for SSI online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "523e24e0ef1db07f62df4ad306859b84", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me a little bit about Supplemental Security Income benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Supplemental Security Income or SSI is a program for disabled adults and children who have limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a number I could call because I am hard of hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could call 1-800-325-0778.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there an online application for children with disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "At this time Social Security does not have an online application for Children's benefits; but you can always visit Apply For Disability Benefits Under Age 18 to apply for you child.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How would I be eligible to file online for SSI?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is the adult between the ages of 18 and 65?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am between the ages of 18 and 65.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you never been married?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I am married now.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then you cannot file for SSI online.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "db88fe03ff45c5e99873c0e385b5b66e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, how is it going?. Look, i was told the other day to search information about possible benefits that may be due for me and my family, could you tell me if that's true?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. But first, let me ask you, Are you or any member of your family eligible for some benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Oh yeah, some of them are eligible for that, as i am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's great. You know that our mission is to deliver Social Security services that meet the changing need of the public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you or any member of your family, receiving Social Security or Supplemental Security Income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, currently no one is receiving any of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have your spouse or ex-spouse died?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah, mi ex-spouse, some months ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I'm sorry for your loss. However, for that happening, you may become eligible for a higher Social Security benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Oh, well, i suppose a little compensation isn't bad at all, huh?..Is there any requirements for that? Because i'm 64 and well i haven't married again.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Very well. You may be eligible for a benefit based on a former spouse's work if that marriage lasted 10 years or more.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Umm, that would be nice, i think. Is so much information, what can i do if a need more? Can i contact you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sure. You can always use our website, which is a valuable resource for information about all Social Security's programs. There you can do a lot of things.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fca0198763c9d476be0592b7c6712b33", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what increased benefits could my family and I get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to know if you or your family are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "In my case, I receive SSI, how could that affect my eligibility?.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It depends, there are certain life changes that may affect your eligibility for increased federal benefits. For example, if your spouse or ex-spouse dies, you may become eligible for a higher social security benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How would it be for those that are over 62 years old and unmarried?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could be eligible based on an ex-spouse's work if that marriage lasted for at least 10 years.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a TTY number for deaf people?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, our TTY number is 1-800-325-0778", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And for those at full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, if you work you still can receive the monthly social security benefits, no matter how much you earn.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "01fdc366c4b1ca40cdb70b2d39559734", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm being curious about what benefits may I be due. Could you help me with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you or any of your family members on a eligible status for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, nor me o any of my family members.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "In that, case, would you like to get some related information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i don't think so, thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "say, i heard that there are benefits for people which lost their spouse or even their ex-spouse, is that true?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, yes. If you have suffered the loss of your spouse or ex-spouse, you could be eligible for a higher survivor benefit based on the work of your spouse. In regard of your ex-spouse, the may allow you to be eligible for a higher survivor benefit even if you're already receiving a benefit on another spouse.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Oh, that sounds interesting. Let me look this again. What you are saying is that if i'm already receiving a benefit based on my current spouse, i still able to be eligible for another benefit, is that correct?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. As said before, you can be eligible for that extra benefit if happens you have this ex-spouse.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "It may sound a little morbid but think is great to know that you can get that kind of benefit. Ok, another question, Is there further options to contact you, besides your website?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, there is. That would be our toll free number at 1-800-772-1213. There you can reach to us, with total confidentiality.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8ad41677ce2264795926471cf9f458b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What extra benefits can I get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know if you are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you receive Social Security or SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, neither.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has your spouse or ex-spouse died?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, my ex-wife died some time ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you may become eligible for a higher Social Security benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I find out if any of my family members are eligible for benefits based on another person's work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can check the information about benefits on the Social Security website. There's also the Benefit Eligibility Screening Tool (BEST) that you can use to find out if you or your family can get benefits that Social Security administers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and what if I'm already receiving a survivor benefit from based on my dead wife's work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If your ex-spouse benefits are higher, you are eligible to receive a higher benefit.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "00d26832b3d37e1bef3f48c5a4a26e56", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You, or Your Family Members, May Be Eligible for Increased Benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does anyone in your family get SSI", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not applicable to me, no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits . For example , if your spouse or ex - spouse dies", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "oh that is not the case with me", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "will i get higher pay if they die?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may be eligible for a higher survivor benefit based on his or her work ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I served in the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you served in the U.S. military , you may be eligible for benefits through the Veterans Administration", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c3562d2f4f627382530348c2d934d240", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who in my family can get benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have family members who are children?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "what if I get divorced?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " if your spouse or ex - spouse dies ,you may become eligible for a higher Social Security benefit .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "even if I get SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits For example , if your spouse or ex - spouse dies , [ you may become eligible for a higher Social Security benefit .s\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if my parents worked?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may be eligible for a higher disability benefit based on your own work ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what other information do you have/", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Retirement Planner", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I get higher if my spouse died?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "362965454dbd2bf59b9ce7b7c3cfe9cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I find out what benefits I qualify for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking about benefits for yourself or a family member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I'm asking for me, not a family member.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you also be interested in information on related topics like our retirement or disability planner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, thank you. I just want to know about what benefits I qualify for.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I worked, but am no longer able to do so. How do I find out if I'm eligible for disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That will depend on many factors. Since you have worked, you may be eligible to receive a higher disability benefit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "A higher disability benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, those who are receiving benefits based on their parent's work, but have also worked themselves like you have could qualify you for a higher disability amount.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How do I know if I qualify for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is a Benefit Eligibility Screening Tool on our website that will help you find out if you're eligible for benefits. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "88a2b72db1b6c9862ea3543e6e743094", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what kind of benefits I may be able to get", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "would you like to know if you or your family are eligible for increased benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like some related information about benefits so you can read more about it on your own time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes that would help. I need more information about benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, we have the following; Retirement Planner, Disability Planner, and a Survivors ' Planner", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and I have another question. can I get benefits because of my ex wife?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may may be eligible for a benefit based on a former spouse's work if that marriage lasted 10 years or more .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "good to know , and do you guys have a number I could call if I can't get online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can call us toll - free at 1 - 800 - 772 - 1213 .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and I want to find out more about being eligible for benefits because of someone else's contributions, so is there something I can look at for that?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To find out if you might be eligible for a benefit based on another person's work you can view the information about benefits on the Social Security website .You can also use the Benefit Eligibility Screening Tool BEST to find out if you could get benefits that Social Security administers. BEST will take your answers and inform you of what benefits you may be eligible for.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and which is more private if I want to do it that way, like if I call will it be private?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We treat all calls confidentially .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "a6d66fd2f5ebbc2671cde3b3d7bfd0ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good afternoon. I'm interested into knowing what benefits may be due for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. I have to ask, are you or any member of your family in a qualifying state for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not right now, just asking about the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.K. in that case, do you want me to refer some sources for further information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, it's not necessary right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Although, in that regard, what can i use to get more information? Something like this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can use our toll free number at 1-800-772-1213. There you'll have total confidentiality.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Look, this may be a morbid question but, in the case my spouse, or ex-spouse, because i'm divorced, dies, Do i may be eligible for some benefit from you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In fact, you can. If that scenario happens, you may be eligible for a higher survivor benefit based on her work. In case the deceased person is your ex-spouse, you may be eligible for a higher benefit even of you are already receiving a survivor benefit on another spouse.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Um, i see. Say, with this kind of benefits, i suppose there's a need to report changes our lives, are we?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. They key on this type of benefits is the most up to date information. As such, there are certain life events that you are required to report to us. For a complete list, see reference publications.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "O.k, i'll take a look to that. Now, this number you said before, you said is toll free, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's correct, no charge for use them.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8046311911b5d26c7a0862fb07b9c01f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What benefits do i get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you receive SSI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you get benefits now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "If you , or a family member , receive Social Security or Supplemental Security Income SSI certain life changes may affect eligibility for an increase in your federal benefits . ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "ok ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do i contact social security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Our website is a valuable resource for information about all of Social Security 's programs", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I am deaf?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you may call our TTY number , 1 - 800 - 325 - 0778 ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how do I see how much i can get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "see the information about benefits on the Social Security website", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "163ff7bc83be4523203b7f911bc222a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I set up direct deposit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking how to set up direct deposit correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "what if you applied for benefitsbefore that date and did not sign up for electronic payments at that time", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": " we strongly urge you to do sonow ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you have not set up direct deposit yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I have not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I still have questions where can I find more info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "If you have questions or need help understanding how to set up or change direct deposit online", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "ok thanks", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "are you deaf or hard hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "25ed00f875c11dc698b0a7f96c86513e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if a person has a security freeze on their credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "does that apply to you", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a security freeze , fraud alert , or both on your credit repor", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "who reinstates it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " the Identity Services Provider mayautomatically reinstate it after your temporary lift expires", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get more security alerts?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For more information on security freezes and fraud alerts , [18] read the Federal Trade Commission s Credit Freeze FAQs .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I share my account with someone?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No it can only be used by you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do I create an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To create a my Social Security account , [3] you ll be askedto :s\n Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "98d98ce09b7763c2eed96af1b58e128a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Can you tell me if I have a security freeze on my credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you suspect that you have a security freeze, fraud alert, or both on your credit report then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do. Let's say I have reason to believe so.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can still open a my Social Security account by temporarily lifting it. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Create a my Social Security account online after lifting the security freeze or fraud alert.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That pretty much answers my question, thank you. And then I can create an account, right? What if someone else already opened an account in my stead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment. You are the only one who can create your personal my Social Security account for your own exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ah, ok. I probably have to verify my identity then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you'll be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is that safe?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, it is safe. You are the only one who can create your personal my Social Security account for your own exclusive use.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And I can create such an account after lifting my security freeze, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can create a my Social Security account online after lifting the security freeze or fraud alert.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And then I verify my identity and such, correct?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Correct. You'll have to verify your identity by providing personal information about yourself and answering questions that only you are likely to know.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "290a0022e38d66ed39ffbcf96e746e2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to set up direct deposit for my benefit payment", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you access our online services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you familiar with direct deposit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a free my SS account ti read about additional information related to this service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "NO", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you still have questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How do I set up direct deposit without an account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Read how to Set Up or Change Direct Deposit of Benefit Payment Online", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do I do this without access to a computer to set up an account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sign in and Select the blue Benefits & Payment Details link on the right side of the screen .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "839a4af1494e68afeee35c8c117a2443", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about increase for delayed retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can choose to start receiving benefits before the month you apply but we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "when is the best time to start reitirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can i have information for early or late retirement please", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "read Retirement Information for Medicare Beneficiaries", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there additional information for other things to consider?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "read to Consider and Other Things", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a benefit increase after 70", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "he benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8ed9fc6585f4f1a38a92077233309c67", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any additional information for delayed retirement credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes read What 's the best time to start your retirement benefits ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "what other addition information is there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I read on that some more?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can read about increase for delayed retirement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What about early or late retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "consider reading Retirement Information for Medicare Beneficiaries", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "When do I start receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "ou can choose to start receiving benefits before the month you apply", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about infromation for medicare beneficiaries?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "read Retirement Information for Medicare Beneficiaries", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "44c705b856a8a518f2d3074074213f63", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an increase for delayed retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you can choose to start receiving benefits before the month you apply .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I have not signed up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "n some circumstances your Medicare coverage may be delayed and cost more .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there additional information about early or late retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "read Retirement Information for Medicare Beneficiaries", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "So if I don't sign up medicare coverage may be delayed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes n some circumstances your Medicare coverage may be delayed and cost more .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What's the best time to start retirement benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e1cff254ec4bd98c3017c30f79f265fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am thinking of delaying my retirement benefits but I have a few questions about it before I decision, can you help me please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not but will in six months time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I need additional information about when to start my retirement benefits, can you supply this info for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you need information about when it is the best time to start your retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I don;t need info about that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you needing information about early or late retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes I am not certain if it is best to start with early retirement or wait a while and start retirement at a later date.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I can supply you with retirement information for Medicare Beneficiaries which will help you decide what is best for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "At what age should I sign up for Medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You should sign up for Medicare at age 65.\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f6fe4f2330efe01b2cd5d3b7dc7138c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the increase for delayed retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already reached full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I decide to delay my retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can, but be sure to sign up for just Medicare at age 65.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "when would I start receiving benefits after reaching full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can choose to start receiving the benefits from the month before you apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What would be the best time to start receiving my retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We do not recommend starting at age 62, your full retirement age, age 70, or any age in between.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How could I decide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get more information to help you decide by reading the sections Early or Late Retirement, Retirement Information for Medicare Beneficiaries, to Consider and Other things.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "9f2b110ab31df6ee8012e034ede0667c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to decide when I should apply for retirement benefits, I am not sure what's the best time to start. Can you please give me some additional information about this.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can give you additional information but could be give me your age please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am age 60 and would like additional information about retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We don't make recommendations as to when would be the best time for you to start retirement benefits, however, you can start benefits at age 62 or your full retirement age of 70 or any age in between.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I need help deciding what is best for me, could you supply me with additional information about early or late retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Additional information can be found in the page titled Retirement Information for Medicare Beneficiaries.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any benefits to delaying my retirement until I am 70?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on your date of birth if you delay your retirement beyond full retirement age. This benefit increase no longer applies when you reach age 70.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it possible to receive benefits before the month that I apply for them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you can, however we can not pay retroactive benefits for any month before you reach full retirement age or more than 6 months in the past.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What will happen if I don't sign up for Medicare coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't sign up in some circumstances your Medicare coverage may be delayed and cost more.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "39777cab04ebd8c499fd4590bbe697e3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are delayed retirement credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you reached retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Thank you for your response. If you 've already reached full retirement age , [6] you can choose to start receiving benefits before the month you apply", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "When can I start getting benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can choose to start receiving benefits before the month you apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do they evr increase?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any additional infor mation they need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Early or Late Retirement ?\n Retirement Information for Medicare Beneficiaries", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I delaye my retirement", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you decide to delay your retirement , be sure to sign up for just Medicare at age 65 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3eb005a44fe8679176481c29e61adc1e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why are they delayed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " in some circumstances your Medicare coverage may be delayed and cost more .\n Additional Informationr\n What 's the best time to start your retirement benefits ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "is there a best time to start it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "ok no thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Does it ever increase?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Here 's some additional information that may help you decide what 's right for you :", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can i start them early?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes you can, a month early", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why would it cost more", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you do not sign up , in some circumstances your Medicare coverage may be delayed and cost more ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2287d381a274d3b915db1360b85c6abd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When does the benefits increase?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you 've already reached full retirement age The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes that is me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok thankyou, anything else?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "is there a best age to get them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there early or late retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Here 's some additional information that may help you decide what 's right for you :", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can payments be delayed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I do not sign up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " in some circumstances your Medicare coverage may be delayed and cost more ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "449d336e6918d6e628e14b316e8c1900", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "is there any other information i need to know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes there is ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": " What 's the best time to start your retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "oh ok thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Here 's some additional information that may help you decide what 's right for you :\n Early or Late Retirement ?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "when can I choose to start benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can choose to start receiving benefits before the month you apply", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is 62 the best time to start them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what age does the benefit increase cut off?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "def812c3e3bce119493f578f10b61d3d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if my family members are eligible for increased benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes ] Our mission is to deliver Social Security services that meet the changing needs of the public ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I already receive SSI", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes certain life changes may affect eligibility for an increase in your federal benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I find out if my spouse elibible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your spouse may be able to receive benefits if her needs have changed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have certain life changes that need to be reported?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How can I find out information on requirments for increase benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is important that you may be able to get additional income through supplemental income with certain life events", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about eligibility based on my own work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may be eligible for a higher disability benefit based on your own work ", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "b09922c61586b9398efe4bd77271deef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does it matter if I work when applying for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you still working and your earnings are over $1,220 a month?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not working or making more than $1,220.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Is one of the conditions of getting disability that I can't do any other work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, if you are unable to do any other type of work then you will be able to get disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How will you decide I am disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you cannot do other types of work then we will probably decide you are disabled.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How can you determine if an adult child is disabled for SSDI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is your child older than 18 years old?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No my child is not over 18 years old yet.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there other related information I would need to know?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you might need to consider Apply for Disability Benefits Child Under Age 18 and Family Benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2278013a80847dedecfc48d80391fb36", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I qualify for social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " If you are receiving Social Security disability benefits when you reach full retirement age , your disability benefits automatically convert to retirement benefits , but the amount remains the same .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you have any other questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah i understand", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great! ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": " How Much Work Do You Need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " When you 've earned $ 5,440 , you 've earned your four credits for the year .\n The number of work credits you need to qualify for disability benefits depends on your age when you become disabled ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "ok thanks do I need to meet a disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "do you more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ok great! ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "when do benefits come?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Benefits usually continue until you are able to work again on a regular basis ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ab0befdd999afd73f93e2b086ac64f6a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me with benefits for retirement at my age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about retirement benefits according to your age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes, because I am not at the age when others say you should fully retire whatever that is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "now I know, can you tell me what is different if I start benefits early?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what if I start later than I should start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. but there may be other things to consider when making your decision about your retirement benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "so early I get less, late I may get more and at the time everyone retires or whatever it's called I get average or something like that, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so how much do I lose if I start early? can you give me a real number?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age, those numbers depend on other factors so I can't give you a \"real number\" at the moment.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e20d3753acc9a37df1bebedc4abe1982", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what if you retire early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can retire at any time between age 62 and full retirement age ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if i start benefits early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "if you start benefits early your benefits are reduced a fraction of", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is the benefits by year of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .No matter what your full retirement age also called \" normal retirement age \"", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if I delay benefits until full retirement", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what is full retiremnt age", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if I retire early?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can retire at any time between age 62 and full retirement age ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "69a1ae6bc0b246b8725a70ae49745fe8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I request a reconsideration online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your disability claim was recently denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes you can request an appeal online ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "where can I learn more about this process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please read visit Federal Court Review Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I disagree with the determination that was made?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You may request a hearing online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I nead to request a hearing for a non medical determination online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For a reason that is not disability related for example : income , resources , overpayments , living arrangements , you can request a non - medical hearing online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I check the status of my hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A my Social Security account is an easy , convenient , and secure way to do business with us ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e8e7ac1b799ac6a132bd803307d4b707", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do you Check the Status of Your Reconsideration", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure! you can check the status of your disability and SSI Reconsideration using your personal my Social Security account ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes i do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I reuest an appeals council review?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If the Appeals Council decides to review your case , [55] it will either decide your case itself or return it to an administrative law judge for", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I Request a Hearing for a Non-Medical Determination Online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "did you request a hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can request a non - medical hearing online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I disagree with the hearing decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you may request a review by Social Security s Appeals Council online", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d4cfd673f6cfcced5363949506e31e8c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what happens if the deceased receives monthly benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your deceased receiving Social Security benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in this case you must return the benefit received for the month of death and any subsequent month.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can other family members be eligible for the benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are the other members your stepchild, grandchild, grandchild, or foster child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "in this case you cannot choose other relatives", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I mentioned continuing to receive benefits after death. For example, if the person died in July, when should they return the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "must return benefits paid in August", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and can benefits be paid to the worker's children and the surviving spouse who cares for the children, even if the worker does not have the required amount of credits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, they can obtain benefits if the worker has credit for a year and a half of work 6 credits in the three years just before his death. Everyone's situation is different and you should talk to a Social Security claims representative about your options.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "58d176e50ed5e9d07e84c19f97406e03", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are other family members eligible for survivor benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know what family members are eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know if they are eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you do not have family members that are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there any special situations I should know about survivor benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you all ready received benefits as a spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I receive benefits as a spouse.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then it will be easy and your benefits will automatically switch over to survivors benefits once we receive the report of death.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a maximum limit to the amount a family could get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there is a limit to the amount family members can receive each month and it varies but is generally between 150 to 180 percent of the basic benefit rate.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fcc47e7aa1e49bd0de037d783936592b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I qualify for Disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to qualify for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must first have worked in jobs covered by Social Security and then you must have a medical condition that meets our definition of disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How long should my work history be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In addition to meeting our definition of disability, you must also have worked long enough and recently under Social Security to qualify for disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When I earn $5,440 how many credits does that give me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When you earn $5,440 you have earned your four credits for the year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How many work credits do I need and what does it depend on?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The number of work credits you need to qualify for disability benefits depends on your age when you become disabled. Most of the time, you need 40 credits, 20 of which were earned in the last 10 years ending with the year you become disabled.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How is it determined if an adult \"child\" is disabled for SSDI benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Is the child age 18 or older?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, my child is 18 years or older.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then we will evaluate his or her disability the same way we would the disability for any adult. We then send in the application to the Disability Determination Services in your state that completes the decision for us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5039d15030d2a069e3507e58b88ed937", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if a person goes back to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you go back to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not yet. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Are there any publications on this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Please refer to What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I get more information about work incentives?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For more information about Social Security work incentives , read Working While Disabled", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what causes benefits to stop ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits :\n if you work at a level we consider \" substantial . \"\n [In 2019 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will my disability change?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you will continue to receive benefits as long as you are disabled .However there are certain circumstances that may", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4a335b1ca0ddb7d0465b81f2d318afd3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can tell me who can get survivors benefits when someone dies", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "So you want to know which family members may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I know about wives but what about the kids or grandkids?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the person a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I don't think so", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "They are not eligible for survivors benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can someone get retirement and survivors benefits at the same time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "when can a widow get her own benefits that she earned through work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They can switch to their own retirement benefit as early as age 62. This assumes you are eligible for retirement benefits and your retirement rate is higher than your rate as a widow", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can the widow get monthly benefits if she is caring for the dead guy's daughter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A widow any age who is caring for the deceased's child who is under age 16 or disabled and receiving benefits on their record can be eligible under certain circumstances.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2b9a9e5d3fb7afbd0daabf0fb8b00a54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello there. I would like to know if there are the chance that others family members besides my spouse get benefited too. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, of course. Do you have other relatives?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes. I got other family members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Great! Do you have any stepchild, grandchild, step grandchild or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Good. And what about parents? of age of 62 or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, lucky me. I still have my parents around.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Great then. That's good to know. Then you have the family members that also can benefit of your application ten.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. And how they benefit with this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The can receive credits in money. Until four credits each year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "But what happens if I die and you still send the payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, this paychecks most be returned and no cashed.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fb1ed804fc47ef4f5d15aa4e874cbfe2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How To Apply Online For Just Medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you have access to a computer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not right now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you know new medicare cards were sent out?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you receive it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To help protect your identity , Medicare has sent you a new Medicare card .s [25] Your new card will have a new Medicare Number that s unique to you , instead of your Social Security Number", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": " When should I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "did you want to enroll in Medicare part B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "if i am not ready to retire can I apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can apply online for Medicare even if you are not ready to retire", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "759a2ae13892163375d2940846c89298", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm need of going through a change of address, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do i understand you want information about changing your address or telephone number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not exactly both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "I see. So, do you want to know how to change your address only?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, only that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you receiving retirement, survivor or disability benefits from social security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not receiving any of those right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What can i do if i still have some questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Du yo have any questions about changing address process? Need more help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yeah, i think i still need a little help.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Don't worry, you can make use of our toll free number for further questions unanswered here. Oh,, and you can go visit a social security office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "O.k, at least i have an option. Going back to the address thing, What can you tell me if i'm receiving SSI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If that your case, you can easily check your address we have on record via the My Profile Tab on my social security.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fd2aab8d7ff4e0f04ca343879df5df1b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can apply online, keep in mind Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what info will you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "They will let you know. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what should I doif i do not have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what other retirement planning websites are there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do I need my direct deposti info?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e6e7406882ff44ee12c2c9f5d638af42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I apply for it at?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello You can reply online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not at this time", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you want to know how to get it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no thanks I know how", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What site can I go to for retirement planning?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "go to Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if your pension was terminated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your pension plan was terminated, you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do i need to bring my bank information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5362f8f33fc59e09a891d19636101ce9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. Please, i want to acquire some data about the retirement planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to apply for retirement benefits or medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet. Just looking for information as reference.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "But, eventually you'll apply, don't you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, of course i will.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. When you do it, you must be ready to supply the information we need to approve your application for these benefits, such as Form SSA-1 Apply for Retirement Benefits or Medicare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have or not a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah, i don't have one at the moment.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Well, you don't have to worry, because you can request one from the state where you were born.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "That's a relief. So, to be sure, i just need Form SSA-1 to be completed when i finally apply for benefits, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. That's all you need.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you need more information, like where to write for more details, or something else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, no, i don't think so. I have everything i need for now, thanks for your help.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "04248e482dee5b3c8a4cdd6ef14bc968", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where should I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You Can Apply online For Retirement Benefits Or Medicare\n ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "that does not apply to me", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ok thanks for the response. Would you like to apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no thanks", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "would you like to know other websites?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what do I need when I apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " When You Apply Please be ready to supply the information we need to approve your application for these benefits :", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if I am divorced?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "So you are divorced, correct?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5180b8d5416e372c65f44cb868c93a82", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I apply for benefits on line?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking to apply online, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I do not have a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may request one from the state where you were born ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I apply online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You Can Apply For Retirement Benefits Or Medicare", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "is there a website I can see?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "was your pension terminated?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "983e1d8fa26fa5008812f8066a1e6e9d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day, I have questions regarding the benefits planner for my upcoming retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you wish to apply for retirement benefits or Medicare then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Nah, just information please.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what you need for an application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, I would appreciate that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "When you need to apply for retirement benefits or Medicare, we require the form SSA-1 from you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you NOT have a birth certificate available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah. See, that's the thing. My parents used to keep my birth certificate, but their home got flooded and a lot of the papers lost. I don't have a birth certificate to show.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you may request one from the state where you were born.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Alright, will do. If I was going to apply, which form should I use?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you want to apply for retirement benefits or Medicare you need form SSA-1.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to know where to write to in your state to get a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Nah, thank you. I very well know that.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e3915515ed12bd50c6278314606ae2a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to apply for Retirement Benefits or Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to apply for Retirement Benefits and Medicare.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can apply online for those benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you deaf or hard of hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I am not deaf or hard of hearing.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please be ready to supply the information we need to approve your application for these benefits such on form SSA-1", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if i do not have a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to request your birth certificate from the state you were born.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I apply for Retirement Benefits or Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday even if you do not retire.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "232fe9d44f7d909448392d380c5d1dd5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I apply for retirement benefits or medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are asking if you can apply for retirement or medicare benefits correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "that is correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok thank you. Apply Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am hard of hearing what do I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is not a problem you can call us at TTY 1-800-325-0778.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I need a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes. If you do not have a birth certificate ,you may request one from the state where you were born", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any retirement websites?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "was your pension plan terminated?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What doi need when applying?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Please be ready to supply the information we need to approve your application for these benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "af2b3a5ae0986d8fcf575aad6e863988", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do I need to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you asking how to apply for medicare benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Feel free to Apply Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am deaf how can you help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are deaf or hard of hearing , you can call us at TTYs\n1-800-325-0778.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I am not ready to retire but I still want to apply", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you are not getting Social Security and you are not ready to retire you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "do I need a birth certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How old do you have to be?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must be at least 61 years and 9 months old to apply for retirement benefits .If you are already age 62", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what information will I need", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be . ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5ff9371401087a867b9df823a612c017", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, can you tell me something about my retirement benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Did you apply for retirement benefits or Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't applied yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know about the application process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, sorry. That's not what I wanted to know. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to learn about other retirement planning websites then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't want to.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Let ME ask the questions, please. I think this way it's going to be easier. I recently came across the employee benefit research institute, is that a website you'd recommend?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Absolutely. The Employee Benefit Research Institute is an officially listed resource.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So it's reliable, I see. One more question regarding the application. Do the benefits start right when I apply or how does it work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It depends, you may be able to start your benefits in the month you apply. You should apply for benefits no more than four months before the date you want your benefits to start. Benefits are paid the month after they are due.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3a75166c6e2dd054d1dd7a023d54e5dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to plann for retirement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you applying for medicare also", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "What is your age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I'm not ready to apply ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Please read Other Retirement Planning Websites", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "This is not applicable to me", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I find out more information at my local SS office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes you can Visit your local Social Security office Please call first to make an appointment .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Whats the easiest way to apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The easiest and quickest way to apply is online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0b9982c04c575081c310adc3fef6a3fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How canI apply for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to apply for retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "correct\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Apply Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am hard of hearing what do i do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can call us at TTY\n1-800-325-0778.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what will they need to see when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may request one from the state where you were born", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "when will the benefits start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I apply in person?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what information will they need when I apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You Need to Apply for Spouse 's or Divorced Spouse 's Benefits [27] Information - Form SSA-2", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e5e710f355a743db30e61032c000ec2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me something about the benefit letter for social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Gladly. Do you want to get your Social Security Benefit Verification Letter online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thanks. I need to know something else.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want me to explain what a Social Security Benefit Verification Letter is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, sure. I mean, why not?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ok. And how do I print such a letter online? I need it for my documents.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply sign in to your account below and go to Replacement Documents on the right side of the screen, then choose get a Benefit Verification Letter to view, save and print your personalized letter.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ah, so that's how it works! Thank you. Can I ask another question?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of course. Do you need help with requesting your benefit verification letter then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, I kinda do.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can call our toll-free number at 1-800-772-1213 or visit your Social Security office, we'll walk you through the process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "28c759aa607520e8e07e080847e19054", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I still have questions about my benefit verification letter?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you still have any questions or need any help with how to request the verification online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i still need help with how to get the verification online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "All you need to do is call our toll-free number at 1-800-772-1213 or visit our office.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am hard of hearing what do i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can always call our toll-free TTY number at 1-800-325-0778 between 7a.m. and 7 p.m. every Monday through Friday.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do i get ahold of replacement documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Just sign into your my Social Security account and go directly to Replacement Documents and choose the replacement document you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the benefit verification letter and why do i need it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The verification letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you receive benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does creating my Social Security account take?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It should only take 10 minutes of your time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e8b9db3df7a74e703f6466b2865accc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I decide to keep working after retirement how much can I earn and still get retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you younger than full age retirement and make more than the yearly earnings limit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "but what if I'm under full retirement age during the full year before full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then you'd get deducted 1$ for every 2$ you make above the yearly limit. The yearly limit for 2019 is 17640$.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What its the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "66 for those born between 1943 and 1954. And from 1955 onwards, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 and later.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "So I can actually keep my benefits while working, even if with a deduction, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, that's correct.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What's the earning yearly limit again?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "as of 2019, the limit is 17.640$", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2d0c786c044cd0120452b1295d3de94f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I have some questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure I will be happy to help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you work now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit your earnings may reduce your benefit amount", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I am younger than the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit ,", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your earnings may reduce your benefit amount ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you deduct if we are under the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "edc9f5f53ca26f71f7294535488925f6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while I am working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can work while you receive Social Security retirement benefits or survivors benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What could happen when I do work while getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It could mean a higher benefit for you in the future if you work while getting benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will it increase my benefits while I work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, it will increase your future benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Will your earnings be higher than one of the previous years?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, they will be higher than the previous years earnings.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned the money.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How much can I earn and still get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "If you are younger than full retirement age and make more than the yearly earning limit your benefits may reduce.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I am not younger than full retirement age.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "700946a9f158d2f606c09c1c9d328f42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are wanting to know if you can work while getting benefits, correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How is it calculated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " we will recalculate your benefit amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how much can I still earn?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what is the yearly limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " For 2019 , that limit is $ 17,64", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "40fb5d569295b204cc5fc0016c71aea0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Will it lower my amount?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "it could mean a higher benefit for you in the future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how much can I earn and still get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "that limit is $ 17,640 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is the deduction?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if my earnings are high?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You are asking how much you cna earn while still working, correct?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "898658f9ea74e3736171caaf0d9b3770", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible to work while receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes it is possible to work while receiving Social Security retirement or survivors benefits and it could mean higher benefits in the future.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens when I do work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It could mean a higher benefit for you in the future when receiving benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How much will I be able to earn and still receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you younger than full retirement age and make more than the yearly benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I am not younger than the full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens if my earnings for the prior year are higher than one of the years you used to compute my retirement benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if I am under full retirement age for the entire year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will deduct $1 from your benefits for every $2 you earn above the limit for the year.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fc30e7cb03c6d669a778e07bbe3c5aca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get benefits while working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "are you currecntly working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "will I get a higher benfit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " When you do ,it could mean a higher benefit for you in the future ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how much can I earn and still get benfits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "is it a high benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": " How Much Can I Earn And Still Get Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is there a review?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Each year we review the records for all working Social Security recipients", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If earnings are higher the prior year what happens?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6b58d490d46955a8bd1807c1a969aff5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " How Much Can I Earn And Still Get Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you currently working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great! If you are younger than full retirement age and make more than the yearly earnings limit ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "IS there a limit on how much I can earn?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are you under full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For 2019 , that limit is $ 17,640 ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it ever increase?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok thanks", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "ok great", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I work will it increase?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you are under full retirement age for the entire year , [16] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d9b0e7546c127aa488c985fb6838b0bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can a person who works get benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what if you are under full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are under full retirement age for the entire year we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "will I get higher benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "does any money get deducted?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so it deducts if i am younger?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are under full retirement age for the entire year ] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "777838e64917c18be387e8f7671605d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I still earn money and receive benefits at the same time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can but the benefits may be reduced.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What if I am younger than the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What is the earning limit for 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The limit for 2019 is $17,640.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is considered to be the full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Full retirement age is 66 years old for people born between 1943 and 1954.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I was born in 1955?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Beginning with 1955, two months are added for every birth year until the full retirement age reach 67 for people born in 1960 or later.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Am I deducted money if I am under the full retirement age for the entire year and earn over the limit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, we will deduct $1 from your benefit payments for every $2 you earn above the annual limit.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "38b9a01d79572ed8181c24510f3f8dd2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is a benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Are you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great! noproblem.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "please explain Lifetime Benefits We Can Pay On Your Record", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ho do i apply for medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "when can I start a retirement benfit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If your full retirement age is 66 and you decideto start your retirement benefits at age 65", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "ok great, anymore questions?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1f3fdd87d70fef59092f502502d3a85e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i've thinking about retirement and heard about planning for that. What can you tell me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, for starters, Do you want to apply for medicare only?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not only that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So you want to know about lifetime benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "OK, well, maybe are you going to get a job?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, no, none of the options you presented is according what i want.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you need help with you health insurance coverage", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, i' m not having any issues with that.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Well, there's one thing. Do you signed up for medical insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, that's the one.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Then you have signed up for medicare, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, not yet, but i'm looking for info about it.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c1117273cab96c3b05c4c3faedb205bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Should I sign up for Medicare Part B?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you signed up for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I haven't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "under what circumstances can I qualify for a SEP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You could, for example, qualify for a SEP and sign up for Medicare Part B in the 8-month period that begins with the month after your group health plan coverage or the employment it's based on ends.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if my group health plan coverage ends during my initial enrollment period for Medicare Part B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "then you wouldn't qualify for a SEP.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "where can I get more information about enrollment periods for Part B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can read the information about general and SEP in our booklet or talk to your personnel office.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "In my case, I'm older than 65 and have medical insurance coverage under a group health plan based on my current employment. Do I qualify for a SEP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You may, yes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How would affect me if I decide to apply for Medicare part B later?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It can cause a delay in your coverage and you may have to pay a higher premium later, unless you qualify for a SEP.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ee2740ae0130da96bb4529ee098e3be9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I plan to continue working after taking benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you plan to continue working you may still be able to receive some benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a certain amount you can earn?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you areunder full retirement age and you earn over a certain amount we will deduct the excess earnings from your benefits ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I am full retiremet age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you plan to continue working delaying benefitsalso increases the maximum monthly survivors benefit you may receive .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the percent of benefit aft full reitrement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "your benefitwill be 130.67 percent of your full retirement age benefit", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a special enrollment period?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "f you are age 65 or older and your medical insurance coverage is under a group health plan based on your current employment", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "For my spouses employment also?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What is the premium I pay on my health insurance coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Some beneficiaries with higher incomes will pay a highermonthly Part B premium", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "78d13ffe237f5359822133706ff14aaf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i apply for medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you within three months of age 65 or older and not ready to start your monthly Social Security benefits yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok great.. you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if you plan to continue to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Even if you plan to continue workingyou may still be able to receive some benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you under the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " we will deduct the excess earnings from your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I apply before the age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I do not enroll in both parts a and B can I do so later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e52728bb0ba6b83ce3f7097e8ecce022", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want info about what happens to my benefits if I want to keep working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you plan to continue working you may still be able to receive benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you in full retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not yet", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "you don't have to check, can I ask when I can start my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .Your benefit amount will be higher the longer you delay starting it. This adjustment is usually permanent. .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "so I get less if I apply early before full retirement and when is full retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, your benefits are reduced because you are taking them earlier before full retirement age. Full retirement age is 66 for people born between 1943 and 1954.Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And is Medicare like medicaid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Medicare is our country 's health insurance program for people age 65 or older .The program helps with the cost of health care , but it does not cover all medical expenses or the cost of most long - term care .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "okay and do I have to start my benefits before 66 or 67 years old when I hit my full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6553cf5a2ad1d1cd1237440f4c03a9f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there special enrollment period for applying for medicare only?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment and you are age 65 or older", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am 65", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " You may not need to applyfor Medicare supplementary medical insurance Part B at age 65 You may qualify for a SEP thatwill let you sign up for Part B during ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What about medical insurance part b what do I need to know?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Some beneficiaries with higher incomes will pay a highermonthly Part B premium", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What other things should I consider?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "please read Other Things To Consider if you plan to continue to work", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my health care coverage ends before enrollment period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If your group health plan coverage or the employment it isbased on ends during your initial enrollment period for Medicare Part B ,you do not qualifyfor a SEP .s", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What iformation is there for applying before full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "] your benefitswill be reduced because you are taking them earlier", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "38a7ea9861438f70dabda45e560b4358", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a little help, I want to find out about Part B, Medical insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you signed up for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I haven't that I know of", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I heard about a special enrollment period and wondered if it was for people like me...is it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you 65 or older and under a group health plan by an employer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and I don't have to do it at age 65, you said I could do it at older right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can put it off, but if you do not choose to enroll in Medicare Part B and then decide to do so later your coverage may be delayed and you may have to pay a higher monthly premium unless you qualify for a \" Special Enrollment Period , \" or SEP .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is this a need or should do that I sign up for Part B at 65?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may not need to apply for Medicare supplementary medical insurance Part B at age 65. You may qualify for a Special Enrollment Period that will let you sign up for Part B during another time.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'm a little more informed but still could use more info. Do you guys have something I could look at to learn more about Special Enrollment Periods?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes we do. If you want to learn more about enrollment periods for Part B please read the information in our \" \" booklet or talk to your personnel office before you decide .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1d26c96e113baf84f7fa410a4d574cd3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about medicare health insurance coverage", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Medicare is health insurance program for people age 65 or older", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can I start my lifetime benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "At any point from age 62 up until age 70 .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I apply for medicare only what are my options?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you need to be sure that you understand how waiting until later will affect", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When I appy for medicare should I sign up for medical insurance part B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be asked if you want to enroll in Medical insurance Part B . when you sign up for medicare", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "When is the special enrollment period?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Any month you remain covered under the group health plan and you employment continues. or The 8-month period that begins with the month after your group health plan coverage ends", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I qualify for special enrollment period?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": " If you are age 65 or older and your medical insurance coverage is under a group health plan based on your current employment", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "ok yes I am age 65", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may not need to applyfor Medicare supplementary medical insurance Part B at age 65", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "964d616887979646dcb5b70f2c6166b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you only apply for medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you 65? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if you are under the full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " If you areunder full retirement age and you earn over a certain amount we will deduct the excess earnings from your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is SEP?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "when can you start the benfits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I apply for medicare only?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "53014dd719ea72921a9bc31b0eac0ada", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there life time benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you apply benefits before age 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 . ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Where can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For more information that will help you decide the best time to start benefits , please read Other Things To Consider ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what about health coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Medicare is our country 's health insurance program for people age 65 or older ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do I sign up for medicare part B?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "When you sign up for Medicare you will be asked if you want to enroll in Medical insurance Part B", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what is SEP?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "70f25b17793b45569060c1099b914d6d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm receiving benefits, but i wanted to know if there is a chance i keep them now i'm looking to continue working.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem there. You may be still capable to receive those benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i'm at that age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, if that so, we will deduct the excess earning from your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What happens if I can't sign up for Medicare Plan B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If that's the case, maybe your full coverage will be delayed and you may have to pay a bigger amount unless you qualify for SEP.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Who can get covered by Medicare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Those who have reached age 65 or older.The program helps them with the cost of health care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What do the Medical insurance Part B? What is its function?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Medicare Plan B helps pay for doctors services and many other things.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "We don't need to get any supplementary medical insurance, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, that's correct. You may qualify for a SEP that will let you sign up for Part B.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1ed8686a638b3b04a366613a166c270b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'm here to learn more about how you determine if a person is disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Disability Home.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Do you have a publication about Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we do have a publication about Medicare.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That's great, I'll give it a read later. And when should I apply for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should apply as soon as you become disabled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you apply for Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Hm, that's interesting. Thank you for letting me know that there is a delay. Do you offer any other publications about disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "When can I expect supplemental security income to be paid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Are there any ways to apply for disability benefits other than by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "85a07edcac90068ee15c3769034af6f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18 ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for a child? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an SSI Supplemental Security Income Application AND a Child Disability Report. The report collects information on the child's disabling condition and how it affects their ability to function.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do you find out if the income and resources of the parents and child are within the allowed limits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "PLEASE CONTACT Social Security right away to find out if the parent and child's income and resources are within the allowed limits, and to start the SSI application process", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Cómo solicitar beneficios por discapacidad para un menor", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "CHECK the Starter Kit for disabled children. This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you contacted Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "ALREADY CHECK the Starter Kit for Disabled Children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "ya", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How can I do if I need help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Contact us by phone or in person to make an appointment to complete the SSI application. We will assist you in person or by phone.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "94c86cc0695d314271835dc8d5ae3493", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about\nDisability Benefits | Apply For A Child (Under Age 18)", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To apply for a child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report . The report collects information about the child 's disabling condition and how it affects his / her ability to function", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If Applying for a child (under 18) what are the steps for Disability Benefits\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "FILL OUT the online Child Disability Report . At the end of the report ,s [15] we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "To apply for a child", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "The report collects information about the child 's disabling condition and how it affects his / her ability to function", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If i do not want to do this report online or i need help ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can call us toll - free at 1 - 800 - 772 - 1213 ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a5e2d6f1c241e327ab1fbcc697dabc15", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for info about social security credits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I heard about this work test. You see, I'm actually blind, so how is this supposed to work for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you must only meet the duration of work test.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Alright. Let's talk about survivors benefits. What if I'm already receiving retirement or disability benefits? Will my wife get those benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you still pay it at the time of your death, we will pay your survivors based on that entitlement. We will not have to determine your credits again.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "You keep talking about those credits. How do I earn them?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you work and pay Social Security taxes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I currently do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you earn up to a maximum of four credits per year.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And do I need anything else to be eligible for disability benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must meet a recent work test and a duration work test.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "568f493a22c9366405aa35bf0680b5ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Social Security Credits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How much credit should I have before I become disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must have at least 20 credits in the 10-year period immediately before you become disabled", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the Number of credits needed for retirement benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "were you born after 1928?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must complete a recent work test and a duration work test.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I don't have enough credit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We cannot pay you benefits if you do not have enough credits. We use the amount of credits you have earned to determine your eligibility for retirement or disability benefits, as well as your family's eligibility for survivor benefits when you die.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e00cf70da5905f9cd93ce847fb7dd865", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Keep my Information Secure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Identity theft affects millions of people each year and can cause serious financial and identity - related problems .s [73] Protect yourself by securing your personal information , taking the time to understand the threat of identity theft , and exercising caution ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what steps can i take to help protect my personal information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Do not routinely carry your Social Security card", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what are my rights", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Create a my Social Security account to help you keep track of your records", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I protect myself from fraud?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security is diligently working at national , regional , and local levels to combat the fraud that undermines our mission to serve the American public .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How to report suspicious activity", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "you receive a suspicious call from someone claiming to be from Social Security ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "68cfebd48e9648cf138535d374e6a5d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering if you have some resources about retirement benefits. I'm looking for some answers.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. There are many time-saving options available to you, we have several online services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's great and all, but what if I need help with managing my benefits and can not find the answer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can visit our contact us page for other ways to get support.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "There are also several services available, right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. And what can I do to keep my information safe?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sounds great. How do I report suspicious activity then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm just asking.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a47b6e464742468a75d043ab055a76aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi can you help me with retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know that many factors affect retirement planning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I Estimate my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't want to create a my Social Security account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have other tools and resources to help you estimate your benefit amount. Visit the Social Security Calculators page for more online and downloadable calculator options.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I be working, applying for retirement, or both?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security Credits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And can I continue working if I receive the benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "And can I continue working if I receive the benefit?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0c6d43fcbf5c10e1b005fe741fea7aba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is Retirement Planning like?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Planning is the key to creating your best retirement. You ll need to plan and save for years to achieve your retirement goals ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you want to know the factors affecting retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we want you to understand what Social Security can mean to you and your family s financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "if i'm ready to retire?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Jump to a topic on this page", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what can you tell me about Retirement Benefits\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " We want you to know what Social Security can mean for you and your family s financial future", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": " what is the Early Retirement Age", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can get Social Security retirement benefits as early as age 62", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " Earning types with special rules", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Railroad Earnings", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "58b8952af500bd72a983bf5c05d4a1c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm currently not receiving any benefits, but would like to apply for direct deposit. In the light of this I have some questions, hope you can answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently NOT getting Social Security or SSI benefits but are planning to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. And what if I already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you already have an account, you should have your checkbook or a copy of your bank statement with you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will do. So, I have read about the Direct Express card. How can I get one of these?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It's quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Social Security can help you sign up.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see. And what exactly can this card do for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account, we deposit your federal benefit payment directly into your card account.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Sounds great. So do I need to contact my bank for direct deposit or is there another viable option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can consider the Direct Express debit card as another viable option, for example.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "62d59768a61961719b386b8f4d3966e6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what happens if I am already receiving benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving Social Security or SSI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "to changing Social Security benefits online direct deposit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if someone doesn't have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What do I do When I decide which account is right for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do if I am currently not receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "y Does the Direct Express card not work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "y Does the Direct Express card not work?", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a9e6b11deba64bccfa874f154eef44b4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My income has changed and I wanted to know how that affects my Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your income gone down due to any of the following situations, and does the change make a difference in the income level we consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I actually earn more now.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can you give me any information or sources to learn more about my Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case you can visit our webpage Medicare Resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "So can you tell me what will change, now that I earn more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'll pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I filed a federal income tax return for the year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "739518d13fc2a96c4ad09409fa8d3982", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My income has changed and I wanted to know which impact this has on my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your income gone down due to any of the following situations, and the change makes a difference in the income level we consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. It has gone up, actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What would happen if I earned less, like you suggested?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case we would need to see documentation verifying the event and the reduction in your income. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I see. So how exactly do you determine my income-related adjustment amounts?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, we use your most recent federal tax return the IRS provides to us. This information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "So if I had less income, what would I need to do? My wife has that issue currently.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "That's what I thought. And how high are the monthly medicare premiums?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b531dea7dfacdba6eeb1940f346cb4de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Direct Deposit\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Not currently receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you don t get Social Security or SSI benefits yet but are planning to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "you already have an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "have your checkbook or a copy of your bank statement with you .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If i already receive Social Security or SSI benefits and you have a bank account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can sign up for Direct Deposit by :\nstarting or changing Direct Deposit online Social Security benefits only", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5fc9d944a1ca96762862ab2edeac8c61", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Direct Deposit\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " you already receive Social Security or SSI benefits and you have a bank account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "if i can use the card to make purchases , pay bills or get cash at thousands of locations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795 . Also, Social Security can help you sign up ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": " If i already receive Social Security or SSI benefits and I have a bank account , I can sign up for Direct Deposit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "calling Social Security toll - free at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": " If i do n't have an account", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must open an account before you can sign up for Direct Deposit . You should shop around in your area to find an account that has the features you want at a price you can afford .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "50b28aeda7cf80e1959ac907127bb5d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " If i have only one Medicare Part B or Medicare prescription drug coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you ll pay an income - related monthly adjustment amount only on the benefit you have", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If i Disagree With Our Decision", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you disagree with the decision we made about your income - related monthly adjustment amounts", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If I amended your tax return", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "we counts and it changes the income to determine the income - related monthly adjustment amounts your MAGI , let us know .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I need more information\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "how I requested?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "visit our webpage Medicare Resources .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4d5350dc20418f7f89900dfa1a61b0cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions about Medicare premiums.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could this mean that I have to pay a higher premium?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes, but most people don't pay higher premiums.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. Well, what if I filed a federal income tax return for the year?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Does Medicare help me to pay for my prescribed drugs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Medicare prescription drug coverage helps pay for your prescription drugs. The government pays a major portion of the total costs for this coverage, and the beneficiary pays the rest. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Makes sense. What can you tell me about monthly Medicare premiums?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should be aware that the standard Part B premium for 2020 is $ 144.60.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you single and filed an individual tax return, or married and filed a joint tax return?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, sorry.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "386b9ab9d08e5166377f9854763b16f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to apply for a disability benefits for a minor", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "CHECK the Starter Kit for Disabled Children.s [10] This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to find out if the income and resources of the parents and child are within the allowed limits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Who do I go to if I need help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can I request it for a child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to complete an SSI Supplemental Security Income Application AND a Child Disability Report. The report collects information about the child's disburs condition and how it affects her ability to function. At this time, only the Child Disability Report can be completed online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who did I start the SSI application process with?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "with Social Security", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What should I do with the report?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "COMPLETE the Child Disability Report online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4a856ad6df4f53edcd00f1aaa7cffdbc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I could use some guidance on how to apply for a disabled child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I did. I talked to them yesterday.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I don't want to do the disability report online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And what if I'm hard of hearing? Do you have a number for that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. You can call our toll-free TTY number, 1-800-325-0778.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Great. Is there anything else I need to know regarding my application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So now that I have contacted Social Security and made sure I fulfill the requirements I can apply for SSI, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, that's correct.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d3d0da70b19d88ac7215e2ee02909f81", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "it's not my case Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If i are statutorily blind?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you must only meet the duration of work test", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what is the number of credits needed for retirement benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you were born after 1928?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How Credits Are Earned", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " The amount of earnings it takes to earn a credit may change each year ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "how to be eligible for disability benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must meet a recent work test and a duration work test ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "699164d3713b52c8403577ff50b7b874", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Social Security Credits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can you please tell me the number of credits needed for retirement benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "were you born after 1928?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What happens when it comes to legal blindness?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "in that case there is no recent proof of work requirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you tell me the amount of credits needed for survivor benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you already receiving retirement or disability benefits at the time of your death?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "247f23e580bce66d852b143a622f29d7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to apply for retirement benefits with the local office", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can do most of your business with Social Security online ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you can not use these online services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " your local Social Security office can help you apply . Although our offices are closed to the public , employees from those offices are assisting people by telephone .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "how to withdraw the application", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " life changes occur after you submit your application . You have up to 12 months to withdraw your application , if you change your mind ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Help apply online", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ou may help someone else fill out their application ,", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I need more information\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your spouse or family member may be able to receive benefits on your record if they qualify ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Get Your Social Security Benefit Verification Letter Online", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your Right To Question The Decision Made On Your Claim", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0f20051cca23859b571386e82fff9ac8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering where I can find information for my application. I want to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Before you apply, be ready to provide your Social Security number and information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What else should I do to prepare for my application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "First gather the documents listed on our Checklist for Online Medicare, Retirement & Spouses Application. Instructions on how to submit your documents will appear at the end of the online application.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I withdraw my application if I change my mind?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Sometimes life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Alright. Can I fill out my application but wait before sending it in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if during my retirement I want to live outside of the U.S.?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you want to know what an account is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Sure. Why not?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Online Services.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "580b676d443abe322f001e327a7abd47", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you Check your VA claim or appeal status", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out how to check the status of a VA claim or appeal online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use the tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have one of the following accounts? A Premium My HealtheVet account , or\n A Premium DS Logon account used for eBenefits and milConnect , or\n that you can create here on VA.gov A verified ID.me account", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok you just log into one of those", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will my personal information be protected if I use this tool?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you plan on printing anything from this site?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I don t see a document I sent to VA as evidence?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Certain documents don't appear online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can i use this tool to check the status of a claim", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "81bdd94d4add813d6f302b9dca698754", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do if I don't agree with a board decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have new and relevant evidence to support your case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have new and relevant information that will support my case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may file a Supplemental Claim or appeal to the U.S. Court of Appeals for Veterans Claims.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "When can I request a Board Appeal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher-Level Review decision; and you can't request to appeals in a row.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there help available with a decision review?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A Veterans Service Organization or VA-accredited attorney can help you request a decision review.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I have more questions, how do I find the answers?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can look at frequently asked questions about decision reviews under FAQs.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If VA schedules an exam what do I do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is in your best interest not to miss the scheduled exams.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "22198e14bb6cd2a93ec1f6540101934b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hg", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "gh", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "gh", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "hg", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And how do you know that the money you'll give wil be enough?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We do a research and rate the amount we'll provide to help you pay for the basic needs you might have like food and clothing.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And how I get this benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The eligibility for this benefit is related to if you have or not a disability related to your service which limits you ability to work or prevent you from working.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And how do I know which options do I have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The life insurance explore your life, that way you will know how you will do your aplication if as a service member, veteran or family member.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any other benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also get access to educational benefits if you are a veteran, reservist or national guard soldier", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there any help or contact with someone for emotional help?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can connect with our caring Veterans Crisis line for confidential help. Many of them are also Veterans.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Do you help veterans to find jobs?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, with Resources for Veterans we help you to get links to help you in your job search.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "70be3b94a107d37e79060743dc937c51", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is Military sexual trauma (MST)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "do you need support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you need support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what is MST ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Military sexual trauma MST refers to sexual assault or repeated , threatening sexual harassment that happened while a Veteran was in the military ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I access VA services for MST?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If you have a VA primary care provider , talk to that professional about what you ve been through ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "are all the providers trained in mst?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I talk to someone right now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Call 800 - 273 - 8255 , then select 1 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ef9301bb47af3141224f4bff157cb09e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about what happens after applying for the GI Bill please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes I can.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you asked for any documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you must go to the GI Bill website and upload them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I need to male changes to my first application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sorry but you can't make changes to your application.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I know if I'm eligible for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "First you must submit certain documents and apply.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where do I send this, to my home town GI Bill office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No you must mail it to the VA regional claims processing office that's in the same location as your school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I submit my documents online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes you can upload them on the GI Bill website.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fe71c44409def6a62e214ff94edb93f3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I need help avoiding a mortgage foreclosure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you falling behind on your mortgage payments then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am. This is why I'm here.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I understand. You should know, that if you fall far behind on your mortgage payments, your mortgage servicer, the company that handles collecting the money for your lender, can take your house to cover the money owed. This process is called foreclosure. I can help you find out how our VA loan technicians can help you avoid foreclosure and keep your house.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have a VA direct loan. Can someone take care of my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That sounds good. Is there something that can help me avoid foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, a repayment plan can help you avoid foreclosure.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can't you talk to my servicer? I don't know how to do it.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you need our help and advice, please contact a VA Loan Technician at 1-877-827-3702.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "My loan is more than 60 days past due, can you get someone to help me please?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't worry. If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I owe more money than my house is worth?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case your servicer might agree to a short sale. his means the servicer will accept the total proceeds from the home sale even if it s less than the full amount you owe on the mortgage as full payment of the debt you owe.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "55bb1c9863b05ed9cdb9ffc9eef82020", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if my records were destroyed in fire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " In 1973 a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " Were my records destroyed in the 1973 NPRC fire in St. Louis?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Your records may have been destroyed in the fire if you were discharged from either :s\nThe Army between November 1 , 1912 , and January 1 , 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "where do I submit my disability compensation claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Submit your disability compensation claim, NA Form 13055, and any supporting documents", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need to file a claim involving reconstructing of records?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "not at this time", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "where do I Get instructions for filing a disability claimGet help from a trained professiona", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get instructions for filing a disability claimGet help from a trained professiona", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I get the records I need to support my VA disability compensation claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Fill out the National Archives request for information form", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "547fc2805ca2ecf9e7577e040c1a6cb7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Oh, hello. I'm here to learn more about health care for spouses. Can you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not. You see, I'm trying to get information for my sister, she has problems doing that on her own due to her disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "So, she has been married to a service member who died on duty, his surviving spouse. And we heard about the health program. Does she qualify for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, in your case you may be able to get health insurance through CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Does this mean she might also qualify for health care benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, she may qualify for health care benefits. In certain cases, people may also qualify for health care benefits due to a disability related to their Veteran's service.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Great. She'll be happy to hear that. What is the name of the program again?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The Program of Comprehensive Assistance for Family Caregivers, she may qualify for health care benefits and other caregiver support through it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Great, great. Now, her disabilities require medication, are there any prescreption benefits through our local pharmacy if we sign up for a program? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I've also read about the Camp Lejeune Family Member Program, how can I find out if my sister qualifies for it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You may qualify for healthcare benefits through VA. Please refer to the website to find out if you do.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "13e5b0e028d5aa4d2523b5ebbfe77977", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what happens after After you apply for health care benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you have applies, we send a letter in the mail to let you know if you were approved", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "When will I hear back about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "have you already applied?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In less than 1 week", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If it is approved what happens next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I get some sort of card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " contact your local VA medical center and speak with the enrollment coordinator", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I requested a doctor appointment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we ll set up an appointment for you with a VA doctor or provider and send you a notice with your appointment time in the mail ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": " If you approve my application, what do I do next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " Read your Veterans Health Benefits Handbook ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ea559c251050aba66145ed885fc95dc1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I just wanted to know what information I need for my request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You'll need your Social Security number and VA file number, for example.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you dependent of a Veteran or service member?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, my husband is a Veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you'll also need that person's Social Security number or VA file number and basic service history information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "We have those. Which forms do I have to fill out and send to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Actually, can I get someone to help me with submitting my request? It's all a bit confusing and overwhelming to me.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can work with a trained professional called an accredited representative to get help requesting a change to your benefits and submitting your request.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "My husband just chimed in and said we can do it on our own, he'll fill it out and we are going to send it by mail. Is that possible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF then.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Gotcha. Then we fill it out and mail it to the local office, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, fill out the form and mail it to the VA regional claims processing office that s in the same region as your school. You can find a list of regional claims processing offices on our page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Alright. You said a Social Security number or VA file number is needed, correct?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Correct. You'll need that person's Social Security number or VA file number and basic service history information.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "406b5f89f61e55f3a77ff0e41f4f3e66", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What information do you have about the Affordable Care Act and how it affects VA health care coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Affordable Care Act or ACA was created to expand access to coverage, control health care costs, and improve health care quality and care. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Will my VA health coverage meet the minimum coverage for ACA requirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you VA health coverage meets the minimum coverage requirement.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I do have the minimum coverage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You won't have to pay the fee on your taxes if enrolled in VA health care.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I still have to pay the penalty if I didn't have health insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "starting in 2019 or any year after you do not have to pay a penalty if you have no health insurance.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have health insurance for 2019?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I do not have health insurance for 2019.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What programs to I need to be in to qualify for ACA minimum?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would have to been enrolled in one or more of the programs such as VA health care.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "10b27f38cbca7ca732e7f94d7920e0fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is VA disability compensation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to find out how to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not at this time", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "does disability compensation pay monthly?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "how do you Manage your Veterans disability benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Check your VA claim or appeal statusTrack the status of your disability claim or appeal ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can I get More information and resources", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "are you looking for grants?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not at this time", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e8b67b06f57ae86344dcf9f6ff9cac43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there Resources and support outside VA", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can also get support from resources offered by other government departments and community organizations outside of VA", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do they have a support website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " visit the Military OneSource website", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I reach SAMHSA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Call 1800 - 662-HELP 800 - 662 - 4357", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can I get Resources and support outside VA", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You can also get support from resources offered by other government departments and community organizations outside of VA ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "did you need the hotline number?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "are there other resources?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "d49b310f52ef17bc25154e4916c64b0b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do since I could have been exposed to environmental hazards while serving in Iraq?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you saying you maybe sick because you had contact with environmental hazards while serving in Iraq?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not sick I just want information in case I become sick.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "How can I get disabilty benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to file a claim, of course, and you will have to show your health problems are linked to hazards from serving in the military.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I think I could have been exposed to environmental hazards while serving in the military.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you may have illnesses or other conditions that could be caused by exposure and this means you can get benefits because of that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it possible to get disability benefits from VA?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may be able to get benefits because of illnesses caused by environmental hazards such as particulate matter or large burn pits while serving in Iraq, Afghanistan, and Djibouti.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens when I file for benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will have to show that your health problems stem from contact with environmental hazards while serving.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How would I have been exposed to these hazards?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You could have been exposed to toxic chemicals in the air, water, or soil while serving.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f2cc5705bb7993aae03ffe0a59b09e2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have problems with substance use and need help.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The VA health care program covers services to treat substance use problems.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you wish to access these services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it's fine. I just wanted to ask some questions first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I served in Operation New Dawn and wanted to know what to do when suffering from substance use problems?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you served in Operation New Dawn, call your local VA medical center, and ask to speak to the OND coordinator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So all I have to do is to call there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, just call your local VA medical center and they will help you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I already have a VA primary care provider, can I talk to him?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. You can talk to him about your substance use. Your provider can help you get screened for substance use problems and related issues like PTSD or depression and can offer treatment and support as needed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have to admit, all this substance use made me a little broke. I might not be able to pay my mortgage. What if I'm at the risk of becoming homeless? What then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "15304b1b9720408e22b67338f2f2628e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm currently unemployed and would like to ask about possible jobs for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We offer the help you need to build your career and find the opportunities that are right for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "That does sound good. Can you help me out then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, I'm positive we can help you out.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I've been searching for information and resources on how to get back into employment on the Internet, but didn't find anything too helpful.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, on our website you can for example view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more about other VA benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, thank you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'm rather young for a Veteran, so I was wondering if I can still go to college somehow. Can you tell me what to do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, our counselors can help you transition from military to college life.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That'd be fantastic. Also, where can I get help if I'm financially troubled and am about to lose my house?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We offer many programs and services that may help including free health care and, in some cases, free limited dental care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "30ab1e3e37811b8f738ddac938aa1833", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How are you doing? I have some questions about what to do after a board decision I have a problem with.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you disagree with the board decision and have new and relevant evidence that supports your case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, while I do disagree I lack the evidence that you need.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Because of that I want to request another review from a higher level. Is that possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can request a Higher-Level Review of an initial claim or Supplemental Claim decision. This option isn't available after a Higher-Level Review or Board decision though.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Alright. So what is the time limit on requesting a review?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have 1 year from the date on your decision to request a decision review.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Ok, got that. And what if VA schedules an exam for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case be sure not to miss them. They are important.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I wasn't planning to. Tell me, if a senior reviewer gives it a second glance, what exactly will happen?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "That's exactly the information I wanted, thank you. What if I have any other questions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you visit our FAQ, you can get answers to frequently asked questions about decision reviews.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7aeeb48e4ffd3e25afe6f338ddb8843c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I need some assistance with my disability claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Have you filed a claim for disability compensation then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet. I actually have some questions about it first.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I've been wondering if I have to turn in additional forms, other than the standard ones. Do you know more about that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In some cases, you may need to turn in one or more additional forms to support your disability claim. You should visit our website to find out which forms you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Err, alright. Well, I have another question. I went to a non-VA health care provider for diagnosis. Do I need to send you any documents in this case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm not sure if my disability is part of your records, can I claim it anyway?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course you can. Remember, you'll also want to upload statements that support your claim. These statements should be from people who know about, or who you've talked to about, your claimed medical condition and how and when it occurred.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "The next step would be to upload evidence for my disability claim then, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Correct. You can continue uploading more evidence for up to one year to support your claim. Evidence may include supporting documents like medical test results, doctor's reports, and other records.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cee17e46d51af816639282078caaff2a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I don't understand my benefits and how to get them. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, you have reached the right place. How can I help you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Ok, how do I know how much my benefits are and how to get them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I know all about VA benefits. What is your first question about them?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Well first, I am a veteran but I have depression. Can I still get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you are still covered. Do you have more questions?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "My depression is a result of a traumatic brain injury. How do I get help with that?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We do have specialists to help you with that. We can look them up to find out what facility would be best for you. Does that answer all of your questions?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way for me to find a place to help me on the VA website?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Once we help you find the right facility and doctor for you, you can contact them directly through the site, make appointments, and refill any medications.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok and what do I do if I don't understand the information on the website?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We also have a phone number you can call. It is 877-222-8387. It is toll-free and it is open from 8 am to 8 pm Monday through Friday.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Oh, I forgot to ask, do they have specialists for Parkinson's disease too?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, we do have specialists for that as well. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9c759202a07ce23723ad29f654b6f61a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know more about your VA health care benefits , your health care team , and where you ll go for care", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "you need help accessing services", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I manage my VA health and benefits online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If that is my case, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We cover the cost of many of these services under the VA health care program", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Are there any health concerns I should be aware of based on my service history?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Certain healt0h concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does VA address the specific health needs of LGBT Veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "53aa32c2351e5151c22d00a9c77469d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about the services they offer for VA with Health Needs and Conditions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for veterans with specific needs such as female veterans, veterans with mental health problems, and elderly or disabled veterans. We cover the cost of many of these services under the VA health care program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know if there are any health issues I should be aware of based on my service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes. Certain health concerns may be more likely to affect veterans who provided services at a specific time and place.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and do they cover the costs for medical services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We cover the cost of many of these services under the VA health care program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and is Parkinson's disease included?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Want to learn more about your VA health care benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "do not", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "46c56e3a74bfb0970c9bcbee4af6e6d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I find out how to get health services for a specific condition or need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Mental health and trauma - related needs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "if I need help to access the services\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you want to know more about your VA health care benefits , your health care team , and where you ll go for care , we can help . Learn more about your VA health care coverages", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does VA address the specific health needs of LGBT Veterans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "if I need help to access the services,\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can download these fact sheets:\nTransgender male health care PDF", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I manage my VA health and benefits online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bc9418995fb61e15a8f53865170610d7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. Hope you're in good health. I need some information about my benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know more about your VA health care benefits, your health care team, and where you ll go for care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, that's not what I need to know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I talk to someone about how to access certain services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, simply call our toll-free hotline at 877-222-8387, Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Thank you for the number. You see, I don't understand how to manage my benefits online. Or can you actually explain it to me quickly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, I can.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you signed up for the VA health care program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I'm not signed up.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'm considering an application. Are health concerns a general problem for veterans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Indeed, certain health concerns may be more likely to affect Veterans who served in a specific time and place. You can find out which health concerns you should be aware of depending on when and where you served.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "04d520b7eceaba9890046072821152b6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know more about your VA health care benefits , your health care team , and where you ll go for care ,", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " we can help ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I'm signed up for the VA health care program can I manage my VA health benefits online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I need help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there information on same sex marriages?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can Read about our approach to recognizing same - sex marriage", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any health concerns I should be aware of based on my service history?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Yes.Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do you offer assistance for like mental health problems?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "56b228260dbcf57597b3483c00fa6bb0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What services are available for health needs and conditions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any health concerns based on your service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "So it depends on where I served?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " Yes. Certain health concerns may be more likely to affect Veterans who served in a specific time and place .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I need help understanding my benefits or accessing services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need to know more about your VA health care benefits , your health care team , and where you ll go for care", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can you help access the services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cf19e7f490fc982157685b9da264b6cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm a vet and wanted to know what you have for someone like me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "but do you have anything for someone that served during a certain war or area like them boys that had problems with agent orange?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what about gay vets, do you have something to make them feel like they are taken care of?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we are committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive, safe environment at all VA health facilities. We have fact sheets you can download for more information.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like more information on this ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have PDF fact sheets you can download. we have more information on Transgender male health care, Transgender female health care, Male Veterans: Gay and bisexual health care, and Female Veterans: Lesbian and bisexual health care ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "can I get more help so someone can explain things to me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, if you want to know more about your VA health care benefits, your health care team, and where you will go for care, we can help.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "can I do some of these things online or do I have to visit my local VA office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes. If you are signed up for the VA health care program, you can manage your VA health and benefits online through VA.gov", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ddc0820401fb13cc00acda25afe0e89b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "are you a real person or a robot? anyways, I need health care for depression", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out how to get health services for mental health and trauma-related needs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "VA offers many services and programs for Veterans with specific needs. We cover the cost of many of these services under the VA health care program. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I do all of my business with the VA online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are in a VA health care program you can manage your VA health benefits online through VA.gov", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "is there more help with understanding the services available to me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, we can help if you want to know more about your VA health care benefits, your health care team, and where you will go for care. Do you need a phone number to call for more help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I prefer to get help online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "will you help me by finding out if I was exposed to anything that could make me sick?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, we can help you find out which health concerns you should be aware of depending on when and where you served. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "45f045e5dc2dc67c1bbb7b30f2cd3586", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to learn in what way your services can cover my health needs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you concerned about your health because of your service history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am. I have some issues with my health since I have served my country.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should know that certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That'd be helpful. Now, what advantages do I have when I'm signed up for the VA health care program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can manage your VA health and benefits online through VA.gov: Refill your prescriptions. Send a message to your VA health care provider. Check the status of a disability or pension claim.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have questions about these things? Can you help me then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we can help.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Great, so how exactly can I figure out if your services could help me with a specific need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We can help you with mental health and trauma-related needs, for example.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can you help me with military sexual trauma too?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we can help you with a military sexual trauma as well.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5899911400e0d2472aff3e4e11142a7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "\nI would like information related to the costs of medical care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "What information do you specifically want to obtain?\n\nWe are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "\nWhat are the costs of VA health care costs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You can get free VA medical care for any illness or injury.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can I get free medical care from veterans?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "\nCan you get free VA medical care for any illness or injury?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What other services do they offer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "\nYes, we have multiple benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Should I provide my financial information for details?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, we don't need that kind of information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "\nCan I always qualify for VA Enhanced Health Care Eligibility Status?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, and you do not need to give us additional information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can I qualify for 5 years of free assistance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes!", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c5120f756003f04db32eff0e6acea104", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are employment benefits for dependent family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get Educational and Career Counseling services provided by VR&E (also called Chapter 36)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for Educational and Career Counseling if you meet both of the requirements ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply online right now ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you or family using VR&E benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What kind of VR&E benefits can I get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can get educational and vocational counseling , plus help with :\n Exploring your abilities and interests\nMapping out a path to employment", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are dependents eligible for?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " The Post-9/11 GI Bill Chapter 33 is one thing.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I apply for Chapter 36 services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Log in to your eBenefits account ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f2a505c9c6b5ca272ba90c16ffe21c6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Education and Training Benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what you can do on this page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What other VA benefits and services are there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course one is: VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I do if I want a mortgage loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Explore veterans mortgage loan options, apply for your COE Eligibility Certificate, and get help if you're having trouble making your mortgage payments.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where should I go to help find a job?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help from the US Department of Labor. USA To find a job, get training, or explore career options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "72d45b0f6cfdeabd7e4e85a63033ea6a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Get GI Bill and other education benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "After submitting the application, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "it's not my case", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "what other benefit should i know", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "How to applyLearn how to prepare and apply for the GI Bill or other VA education and training benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "you want to know the GI Bill eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "it's not my case", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what are the benefits of VA education", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "VA education benefits help Veterans , service members , and their qualified family members with needs like paying college tuition , finding the right school or training", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how to manage veterans education benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " View your VA payment historySee your payment history for VA education and other benefits you may have like disability compensation and pension", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7b770908dd0467b13e35f043a00962f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need more information and resources about VA Education Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Learn about VA's educational benefit programs and compare GI Bill benefits by school.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Want to know what other VA benefits and services exist?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What do I do with my benefit? If my school closed?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Request to restore your GI Bill benefits If your school closed or its program ended due to a change in VA regulations or a new law, request that your GI Bill benefits be reinstated.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What do I do if I don't qualify for the GI Post-9/11 Bill?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can access Other educational assistance programs If you are a member of the Guard, a reservist or a veteran who does not qualify for the GI Post-9/11 Bill,\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And what help can I get to discover my professional career?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get a CareerScope evaluation to help you discover your career path as you transition to civilian life.\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And what would you recommend while leaving active duty?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "dcb42bd3fc28fb1b4955cd6a1bbeb241", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Education and Training Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know what you can find on this page?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What do I need to know if I want to get GI Bill and other educational benefits?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you want to know what to do after applying?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I know about VA's other benefits and services?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can the Gl Bill school or program be changed?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "of course Change your school or GI Bill program Request a change to use a different GI Bill program or to transfer your benefits to a new school or training program.\n", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and what things does this program cover?\n", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "benefits like paying for college tuition, finding the right school or training program, and getting professional advice.\n", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0d830d27e03c64ecc36b17ab90aaa6bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i've been reading about the benefits that Veterans can get, but i was wondering about education benefits. Could you tell me about it, if possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You have many options to pay for school or training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you applied already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i had.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What kind of benefits can i get with that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are some like paying college tuition, finding the right school or training program and getting career counseling. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And which topics you can guide me, please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Oh i see, what can you tell me about other benefits and services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then i could have access to those earlier benefits, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, like i said, many benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can i do managing my benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What can i do with that managing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You have to view the VA chart to know that.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b81700462924e1b582c6069afcf11c1e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Please, do you have any educational benefits for veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, we have. We offer you the VA educational benefits which help veterans and their qualified family members with needs like paying college tuition, finding the right school or training program and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like me to explain more about what do you have in this section?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Aside the VA education benefits. We can help you on getting GI Bill and other education benefits, plus managing your veterans education benefits and getting more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "O.k, then, what can yo tell me about the GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "As said before, it can help you to pay for school or training.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know what to do after you apply for these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, there's no necessity right now.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want to know how to prepare for the application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, that would be good.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "But first, could you remind me what else i get besides paying school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Well, that benefits can help you find a proper school and getting career counseling.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bafcf3050a42230f4772da5489349de5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for more information about VA education.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, I can help you learn about VA education benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you interested in learning about any other VA benefits or services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I guess I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "I can help you learn about transferring out of active duty.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I transfer my unused post 9/11 GI bill benefits to my spouse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there an online system to verify if I am enrolled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we have a system called WAVE.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Ok, I was wondering if there is any help if I have trouble paying my mortgage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can apply for a Certificate of Eligibility COE.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I apply to have my GI Bill benefits restored?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, I can help you with that as well.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What about vocational rehabilitation?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Oh yes, I can help with that too.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "466bb52e66d2ab1c8ee93f879b81b959", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are VA education and training benefits for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA education benefits help Veterans, service members, and their qualified family members with things such as college tuition, finding a good school, and getting career counseling. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to go on this page to learn about Veteran Education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to look at the page.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will then be able to learn about GI Bill and other education benefits, manage your Veterans education benefits and find more resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I learn about getting GI Bill and other education benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will learn how the GI Bill works and explore your options to pay for school or training.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Am I able to register to do business with VA and get support for my Veteran-owned business?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can register to do business with VA and get support for your Veteran owned small business.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I manage my Veteran's education benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can view your VA payment history for VA education and other benefits you may have including disability compensation and pension.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What other VA benefits and services are available?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "VA transition assistance is available to you and your family as you move out of active-duty, National Guard, or Reserve service.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is it possible to learn about choosing GI Bill approved schools?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can see approved GI Bill schools via our link.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ef42183ed6d69313025f8e552ab8487b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know more about VA education benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what regarding those benefits we offer on this page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, that'd be wonderful.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "On this page you can get the GI Bill and other education benefits, manage your Veterans education benefits and find more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Ah, so you offer career counseling as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Correct. We offer career counseling for Veterans, service members and their qualified family members.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "You talked about a GI Bill before. What is that and how does it work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can learn more about the GI Bill and explore your options to pay for school or training on our page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Ok. Do you have some reviews or recommendations from people who used this GI Bill before?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, we have My Story. It tell you how Veterans and service members use the GI Bill. Hear inspiring stories from Veterans and service members who've advanced their education and training with the Post-9/11 GI Bill.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Alright. And what if I don't qualify for this GI Bill? Can I still apply for education benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Correct. If you 're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you might still be eligible for other VA education benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d8faf255c7c655e4b7317fb41726e9e1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I learn more about VA education and training benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You're in the right place. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what you can do on our page?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, by all means.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can get the GI Bill and other education benefits, manage your Veterans education benefits or find more information and resources. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That's quite informative, thank you. Are there any other benefits I should be aware of?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can explore options for Veterans home loans, apply for your Certificate of Eligibility COE, and get help if you're having trouble making your mortgage payments.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "About the GI Bill you mentioned before: my brother used that service, but his school closed. Does that mean his benefits are gone for good?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can apply to restore your GI Bill benefits, if your school closed or your program ended because of a change in VA regulations or a new law. Simply apply to have your GI Bill benefits restored.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And are there any other options or programs beside GI Bill?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Of course. If you're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you may be eligible for other VA education benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can you give me more information about these services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can visit our page to learn about VA education benefits programs and compare GI Bill benefits by school.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Fair enough. Are there any other services I should know about?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "By visiting our page you can learn about VA benefits available to you and your family as you transition out of active duty, National Guard, or reserve service.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "0d83e9cc10a3cc32677d964905990f87", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the VA Welcome Kit", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, the VA Welcome Kit can help inform you of the benefits and services that are available to you. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I download the guides I want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you a Veteran?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are you a family member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no, I'm a friend that is helping a friend", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "and you would like to learn more about benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, about disability", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use VA.gov to file a claim for disability compensation for conditions related to military service, and manage benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and can I get the VA Welcome Kit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I'll give you the link to the guide in either color or black and white PDF. You can print out the copies for your friend and share them with others that may find them relevant", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d5bee6b528154b10dace96e6419ff0ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to know more about VA benefits for service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you serving on active duty in the United States uniformed services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am a member of the National Guard.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you may be eligible for VA benefits both during service and after separation or retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Great. One more thing, I suffer from hearing loss. Do you have a phone number for people who are hard of hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We do. Please call TTY: 1-800-877-8339 if you have hearing loss.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I've noted that down. Well, since my last combat mission I suffer from some mental health problems and it's been really tough for me recently. Can I get some help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I sign up for these VA mental health services? My wife says I should, because I often shout in my sleep.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Simply call or walk in to any VA medical center anytime, day or night. Find your nearest VA health facility or call or walk in to any Vet Center during clinic hours.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. While we're at it, can you tell me about VA benefits I can use during and after service?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can use GI Bill and other education benefits. Use our page to find out if you qualify for VA education benefits to help pay for school or training.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Alright. I mentioned before that I have trouble sleeping. Can VA health care help me with that as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a020940d3dcc10feee68ad0bb991d636", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Access and manage your VA benefits and health care\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know about health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "and you want to know the requirements for Disability", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "what general VA benefits and health care information", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Educationr\nCheck your Post-9/11 GI Bill benefitss\nView your payment historys\nChange your current education benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok how do i register?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how would the pension be?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ea7c848421bfaf625d59f4e805d350a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about how to access and manage my VA benefits and healthcare\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know about health care?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Fill and track your recipes\n Send a secure message to your healthcare team.\n Schedule and view your appointments", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What should I do with appointments?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Schedule and view your appointments\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you help me learn about the benefits for family members?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and what records should i make?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and is there health care?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "933aff112c806543e9d5b51a05ce7d19", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello! I would like advice on medical care\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "\nDo you want to schedule an appointment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "\nCould you give me information about a file for a VA disability increase?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "\nDo you want to file a claim for compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, I have already submitted it and would like to verify its status.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "\nCould I be eligible as a family member caring for a veteran with disabilities?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you apply to the request.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can my wife enjoy the benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "\nYes, definitely.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could you see my scheduled appointments?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d309497ca545be43ce5a1555a757010f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I access and manage my VA benefits and health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what is covered with health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes that would help", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Refill and track your prescriptions\nSend a secure message to your health care teams\nSchedule and view your appointments\nView your lab and test results", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there requirements for care under the VA mission Act?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are requirements for pension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What burial help is available?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What health care information do you have?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9d7054711a5cafb6bc6732a32ac9d0fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I manage my VA benefits and health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about how to access and manage your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know what I would be able to access.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can refill and track your prescriptions, send a secure message to your healthcare team, and view appointments and schedule them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Does the VA have an official podcast?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, it is called Borne the Battle and it contains stories of inspiring Veterans, important resources, offices, and VA benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What service member benefits would I find out about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will find out about eligibility during service and which time-sensitive benefits to consider when you are down serving.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can family members get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, your spouse, dependent, or survivor can get them.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What can I check about education benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will be ablel to check your Post-9/11 GI Bill benefits; view payment history; or change your current education benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What about my disability benefits can I check on VA.gov?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can check your claim or appeal status, view payment history, or upload evidence to support your claim.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "370007957a2765eb44c58dc5460ba1b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to use the VA.gov site for my benefits and need help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with Health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need help with disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not that either", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like help with Education topics?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use the site to Check your Post-9/11 GI Bill benefits, View your payment history, Change your current education benefits, and do other things.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "also, can you help me with records?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade on the site.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "can one also get help with funerals for vets?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and my ID stuff would be under records?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there you can apply for a printed Veteran ID card", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c92b79a31ab2574b7f7410ac0c3ade38", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with your site", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for help on a particular area like health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "On the site you can fill and track your prescriptions, Send a secure message to your health care team, Schedule and view your appointments , and other tasks.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I need help with my records too, like my ID and my benefits documents so can you do that too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get Veteran ID cards, access your VA medical records, and download benefit letters", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and it's the place to go for disability issues too right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can do such tasks as check your claim or appeal status, view your payment history, or upload evidence to support your claim", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is there a place to go for survivor benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for survivor and dependent benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what about other benefits for family?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can learn about the benefits you may qualify for as a spouse , dependent , or survivor . Also, find out what you are eligible for as a family member caring for a Veteran with disabilities .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "so would my benefits letter that I need be under benefits or records?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can download your benefit letters on the Records section.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "bc4977a1c5f736557243612e41a74285", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to manage my VA health benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is this in regards to your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes thanks I do need help with my health care.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I would be happy to help you. I can assist you with refilling your prescriptions, I can help you contact your health team, and make appointments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, well thanks, that is good to know. I actually need help with life insurance. What are the options?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you learn about your options.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm interested in learning about dependant benefits. What can I qualify for if my father dies?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I can help you learn more about dependant benefits and what you qualify for.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh that's great. Can you also help me with planning a burial for my father?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes I can help you with that. I can also help you get a headstone as well.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can he call to check his payment history?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely he can.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0f59a528f8b05d536dac3ca975ccb1c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know more about how I can manage my VA benefits and health care, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Would you like to know more about managing your health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I just said.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Gladly. You can refill and track your prescriptions, send a secure message to your health care team, schedule and view your appointments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. What can you do for careers and employment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Seems awfully useful, ok. What about family member benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6cdd525e6db0a6eaf43a302057980af0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to access and manage my VA benefits and health care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to look at Health care first?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes please", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you needing disability information too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can check you claim or appeal status, view payment history, and upload evidence to support your claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I access records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other resources are available?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA has an official podcast. Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What else can I do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0c75ec6ad3f2e333b64b40ec8cd3aa95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to get a little info on life insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children. We can help you look at your options,manage your policy and file claims.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help getting life insurance, mananging your policy and benefits, or are you just looking to get more informed on the subject?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "all of it", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, we will help you get life insurance, manange your policy and benefits, and give you more resources on the topic", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "but can you start with the resources about what insurance I need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more about how much life insurance you need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes I would so I don't overpay", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use the life insurance needs calculator and VGLI comparison questionnaire to help you decide how much life insurance you need", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "you can take care of all of my life insurance needs huh?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, we help you explore your options, manage your policy and file claims. VA life insurance can offer financial security for Veterans, service members, and their families", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "do you have a way for me to sign-up with my e-mail so you send me a newsletter or whatever you send out?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we have a way of signing up for Veterans benefits email updates", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bd8d37f41c4504972b2837948366026d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about VA benefits for service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ARe you a traditional or technical member of the National Guard and Reserve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I convert SGLI coverage to a Veterans Group Life or commercial policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are options. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have a hearing loss?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Call TTY 1-800-877-8339", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there assistance with mental care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes for a year after separation no matter your discharge status, service history or eligibility for VA health care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you need mental services right away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes I need to access it right away.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can call or walk in to any VA medical center anytime day or night.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4f9a5bf6d76f79a9ebf7303491a76acf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I can get information on exposure to hazardous chemicals and materials.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below . These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you a volunteer involved in chemical and biological testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Were you involved in medical research for the U.S. biological and chemical programs between 1942 and 1975 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes 1973", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I get help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Visit the U.S. Army web page ,or\n Call 800 - 984 - 8523", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about agent orange exposure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange , an herbicide used to clear plants and trees during the war ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does the contaminated drinking water at Camp Lejeune qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you served at Camp Lejeune or MCAS New River between August 1953 and December 1987 , you may be at risk for certain illnesses believed to be caused by contaminants found in the drinking water during that time .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What about asbestos exposure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "320475861d5a3abad71d614fcd8b2d7a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with pension benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like more info on what we can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, just help me with pension benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can you help me with pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we can help you get pension benefits, manage your pension benefits, and look at more information and resources on the matter", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can I also get help with VA health benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we can help you find out how to apply for and manage your VA health care benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you also help me later with how to check the status of a claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we will help you on how to check the status of an open claim for VA disability compensation or pension benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Good to know I can come here for all the help I need. I will also need help with the survivors pension, do you have anything on that ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we can help someone find out if they are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2ab13c06a562ffcfd160e29775a03079", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, how is it going?. I'm a veteran with a disability and heard about some program that helps those with my condition. Could you help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. So, to confirm, are you a service member with a service-connected disability that impacts your ability to work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not a service member. A veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "In my case, can i receive help from you in order to start some enterprise?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, in fact you can. If you're a veteran with a service-connected disability, you can receive help from us to start your own business.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Umm, pretty encouraging. And lets say i prefer to performing a job corresponding to my actual set of skills. Could you help me on that regard?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Surely, we can. You would have to go for a little process and find out if you can get employment counseling and job-search support.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Well, that's good to know that i have options available. Sorry about being repetitive, but you told me earlier that self employment was possible and that's not only for veterans, did you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Totally correct. Not only veterans can apply for this, but service-members can too.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "O.k, O.k, is that i was sure to have read about it somewhere. Look.if i want to get more skills on something, you can help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Positive on that. Through our Long term services, we can help you develop new skills.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "d2eaa023dd3ba0cee48adb6d3bab5396", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help getting insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what VA insurance can I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Different programs cover Veterans, service members , and family members. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic (severe) injury.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how do I know which one is for me? I am in the Army", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "SGLI covers service members, and you may also be eligible for other coverage", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you ending your military tour of duty soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Okay, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there is no break in your coverage.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and I'm getting SGLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get SGLI group life insurance while you are serving", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "is there another option for servicemembers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SGLI and you may be able to get other coverage for certain situations", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "do you have anything for housing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you have a severe service-connected disability you may be able to get mortgage protection insurance for a home that has been adapted to meet your needs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "dce30c411b5ec38870d0af90066ef09d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible for getting more than one VA education benefit at the same time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is possible to qualify for more than one at once.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You should know, however, that if you qualify for more than one, you cannot use both at the same time. They must be used separately.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I did find out that I qualify for two different ones. How do I decide what to do now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We can help you make the right decision for you to help maximize the benefits in your situation.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I have to call? I am deaf. Is there a TTY number?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we have a regular phone number as well as a TTY phone number.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great, that is just what I need. Do you have the number?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, the number for TTY is 711-xxx-xxxx.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Ok, I was told that I qualify for Montgomery Bill under Category III. What does that category mean anyway?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That category is for veterans who were on active duty on September 30, 1990. Does that apply to you?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Yes, that makes sense. How do I enroll once I decide which program is right for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The first step should be to use the GI Bill Comparison tool to make sure you are approved for the benefits. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "OK, well I have already been approved. What do I do now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Now, you can call the TTY number to get more guidance in picking which benefits to use.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e0ecf96d1d4150dba4141adb4bb23cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get a Fry Scholarship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to choose a school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " The GI Bill Comparison Tool can help you pick a school . Use the GI Bill Comparison Tools\nYou should contact your school s certifying official to make sure your program is approved for VA benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what are the benefits as a child of a service member", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You can be married or unmarried ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If my parents died in the line of duty before August 1, 2011", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program . But you can use only one program at a time. We cap combined benefits at 81 months of full - time training.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If my parents died in the line of duty before August 1, 2011", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can use both the Fry Scholarship and DEA . You can get up to 81 months of full - time training, but you can use only one program at a time ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " As the spouse of a service member", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "17ee4210461c045b17b4e32e9e2cb355", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions regarding my job and the time in which I recover.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help. We can find out if you're eligible and tell you how you can apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That sounds great! Do you have any resources I can refer to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you should look into VetSuccess on Campus to find out if our counselors can help you transition from military to college life.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'll do that. And what about these VR&E programs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The VR&E programs for service members and Veterans can provide you with support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Good, in that case I'd like to apply for the VR&E programs. Can you help me with that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about benefits for my wife? Can you help me with that as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Gladly. We can also help you find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "87921ca5728f6fdad0c8639539661493", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I access my VA life insurance online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have VA life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Do you know the easiest way to access your policy is online through our portal?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Yes, but how do I access my policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a VA life insurance with a file number that starts with a V, RH, J, RS, K, or W?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What can I use the online portal for VA life insurance for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can check that your policy status is up to date, pay your premium, and find out about your plan a renewal options with the online portal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I have a Veterans Group Life Insurance polity with a VGLI control number?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can access your policy online at the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I get access if I have VGLI policy?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can go online through Prudential and they work with us to provide your SGLI and VGLI benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is it possible to check my premium online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can check your premium online and pay it there too.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3828352b89f22d4512a9d42d74d4b401", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will it take for me to get my first disability payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your decision notice show at least a 10% disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it show a disability rating above 10%", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That means you should get your first payment within 15 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I need to make changes to my information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should definitely contact the VA with any changes such as marital status, have a baby, adopt a child, or experience any other life changes that could affect your payment or rating.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I have a disability rating of 30% or more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to add eligible dependents to your VA disability to get a higher payment or benefit rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I don't get a payment within 15 days?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You should call the veterans Help Line at 800-827-1000 TTY :800-829-4833 monday through friday, 8 a.m to 9 p.m., ET.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I change my address through my VA.gov profile?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can sign in to VA.gov and change your address and other contact information.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If I am a survivor of a Veteran or service member can i see past history of VA payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you will see your past VA payments for survivors pension benefits and survivors and dependents educational assistance benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8ebcb4196f55b63a68670e96459e36a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to make a doctor appointment but I don't know where to go.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have over 1,200 locations. Are you asking which one you will be able to go to?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Yeah. There are a few within driving distance but I was wondering if I have to go to a certain one or what. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will get choose one VA location to receive regular care at.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I get sick and have to see special doctors?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that is the case, you may be referred to other locations as necessary.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ok, that's good to know. I just moved into a new town and I wasn't sure how to find a place. They have my old address in my records though. How do I change it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Thanks. Next question. I have to travel to Europe in six months. Does that affect my coverage at all?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To make sure you are covered, you will need to sign up for our Foreign Medical Program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "OK. Is there a place to contact if I need more information on this stuff later?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can call your VA medical center's enrollment coordinator, who should be able to answer your questions. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0e6b67ff671e5875acb76e04d42304b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know More information and resources of VA Health Care", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Among the things you may know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know Other VA benefits and services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and can i pay online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Pay your VA copayment bill Pay your VA copayment securely online, by phone or by mail, or in person and find out what to do if you're having trouble making payments.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "After I request what should I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out when to expect a decision on your application, and what to do next.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what law protects my health care coverage?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can i get more information?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What other things should I know?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "4a791a601c102928f2cf60672895edff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here because I need to know a few things about compensation for veterans with PTSD.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have symptoms of PTSD and did you suffer a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't. I'm just here out of interest.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Do you have more information about PTSD support?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Of course, see our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment or go to our National Center for PTSD website for information about PTSD treatment and support.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I see. And who should I contact if an emergency happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can call 911 or go to the nearest emergency room.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Alright, but I meant something else. Do you have a hotline for such cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Great. What if the veteran in question just came home from a combat mission?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Whether you just returned from a deployment or have been home for 40 years, it's never too late to get help for post-traumatic stress disorder. Getting counseling or treatment can help you manage your symptoms and keep them from getting worse.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I see. Do you offer other forms of treatment as well?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, PTSD specialists provide regular outpatient care to Veterans with PTSD in each VA medical center across the U.S.. Special residential live-in or inpatient care programs found in each region of the U.S. help Veterans with severe PTSD symptoms who have trouble doing normal daily activities like going to work.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "I heard there are also providers offering additional care. Is that right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Correct. Providers offer added PTSD care in some of our large community-based outpatient clinics.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2ec6bcc0ed426458ea907075b497c470", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I hope you're doing well. I came here to learn more about women's health services for female veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a female veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you're part of the fastest-growing group within our Veteran population. And we're dedicated to meeting your health care needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Wonderful. I had a bad sexual experience. Do you provide help related to such traumas?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we do. You can get help through VA. You don't need to have a service-connected disability rating, and you may be able to get MST-related care even if you don't qualify for other VA services. You also don't need to have reported the MST or have other proof that it happened.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's a start. Where can I find women's health services near my location?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can look for women's health services specific to your nearest VA medical center. Simply go to the website of the VA health care system that the medical center is part of.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And where can I find more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Our women's health website gives you the latest information about how we help women Veterans stay well and our Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'll check it out, thanks. How can I connect with my local program manager for female veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact your local medical center and ask for the Women Veterans Program Manager find a VA medical center near you, or call our Women Veterans Call Center at 855-829-6636, Monday through Friday.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7c51db0698fd5e89b493724a36c86f1e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please, talk me about my VA care team.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your team's goal is to plan all the care you need to help you stay healthy throughout your life.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to change to a different primary care doctor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that is not among my plans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I am re-enrolled in VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, find out how you can receive care from a provider in your local community through community care.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you talk me about my VA primary care provider and PACT team?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. at VA, we take a team approach to health care with you as the principal figure. Research shows that this type of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What can you do to take care of me??", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you get care in the way that works best for you. This may include personal visits with your primary care provider, group clinics, and 24/7 phone support. You can also get educational information online and secure messages with your healthcare team through \"My HealtheVet\" portal.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Anything else you can tell me about my Va care team?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your VA care team can provide or organize preventive care, such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5d62974923b7ac4022d5221fbac2a53b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need info on whether or not I can use my GI Bill benefits for more classes after graduating", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to earn a degree and then start classes on another degree?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "exactly that", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can use any left over GI Bill benefits to pay for classes on another degree.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "how do you send me the money so I can pay tuition?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We issue payments after each months classes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm on the post 9-11 Bill, I thought it was before classes so I can buy books and pay for the classes?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For the For the Post-9/11 GI Bill we pay tuition and fees directly to the school. Money for books is sent to you at the beginning of the term", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "can I take classes at 2 schools at the same time if I still have benefits leftover?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can take classes at more than one school under the GI Bill if the classes at both schools count toward your degree. Also, the school granting your degree has to consider the classes at the second school to be required in order to get your degree", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how much will I be getting so I can budget?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your payment amounts will be based on the number of classes you go to and the hours spent in those classes", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "can a dependent also use my benefits to go to community college or another school?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, and we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can help you learn more about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0c95cd80a9df1ba504c4c1905a64eb58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with getting a disability rating", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you get a decision notice from us that confirms your disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "can you get benefits for dependents if you have a rating over 30%?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can get financial support and benefits for your qualified dependents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "when will you start sending the checks?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If your decision notice shows at least a 10% disability rating, you will get your first payment within 15 days of the notice.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can the rating help me get healthcare too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, disability compensation may include other benefits like health care ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what benefits would we be able to get if we had a rating of 100?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You would be able to get dental care and access to commissaries and exchanges", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "adbfccabba97393774731b9749907a99", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to learn more about my disability rating after I had a surgery.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you recovering from surgery or a disability related to your military service that's left you unable to move?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you may be able to get a temporary 100 % disability rating and disability compensation or benefits if you have this kind of immobilizing disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So, according to the state I'm currently in after my surgery, could I get disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does this mean I could get disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it enough that I had surgery?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In this case, the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if my surgery didn't go well and cause severe problems?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If the surgery resulted in severe issues, like surgical wounds that haven't totally healed, and the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability, then you qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And who do you provide cover for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We cover all Veterans.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "70ea11a9f202b0435ac4055b80e4d5de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what suicide prevention measures there are for veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "but if there is help for them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "of course You are not alone, and you can get help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I tell my child about a suicide attempt in the family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Get tips for talking to children of different ages about suicide:\n Preschool children\n School-age children", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what do you recomend?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Find these and other resources near you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where can i get more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Learn about suicide prevention and the support we offer. Visit our suicide prevention website\n Visit our Make the Connection website for resources and to see stories of veterans who have overcome depression and other mental health challenges.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and where can I get advice and resources for spouses, parents and veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "visit the Coaching Into Care website. Visit Coaching for care", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0fb24a0a0f59e35a7ecfedb93ad9c49e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I was wondering what the next steps are now that I requested a review of a decision.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can find out what happens after you request a decision review on our page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does VA schedule exams for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, we made an appointment for an examination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case be sure not to miss them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Yeah, I don't plan to. *not possible to ask a question*", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "*not possible to reply*", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much time do I have to file a higher level review?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You have 1 year from the date on your decision to file a higher-level review.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I won't need that long. So, is it possible for me to file a higher level review to begin with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can request a higher-level review of an initial claim or supplemental claim decision. This option isn't available after a higher-level review or board appeal. It's also not available if you're one of multiple people claiming the same benefit, this is rare.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I've read some details about this on your page. If I call with a senior review, what do I have to expect?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "During the call, you and/or your representative can talk about why you think the decision should be changed and identify errors. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Say, can I also apply by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can apply by mail.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "13f5099fe2dc8875b44e6b15ad7c2dd1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need more information about your medical benefits package", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In our package we cover preventive care services, such as:\n  Health exams, including gender-specific exams\n  Health education, including nutrition education", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What finger to do to use these services?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In order to use these services, you must be enrolled in VA health care, and you must have received care from us within the past 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if the emergency care they give me is not covered by VA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must meet several requirements. Learn more about non-VA emergency medical care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and where do i get that information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "go to the non-VA emergency medical care section", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I contact the patient advocate at the VA Medical Center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Go to the website of the VA health care system of which the medical center is a part. In page navigation, click on Patients and Visitors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What requirements do I need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you enrolled in VA Health Care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "does not qualify as it does not meet all the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "where to get more information about priority groups?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you can browse our website", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0ede5b9f460e0a2cef392da24d2d3a59", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Apply for Rehabilitation and Employment at VA Voc", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Want to find out how to apply for VA Voc rehabilitation and employment?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes What if I am a service member who has not yet received a service related disability rating?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been through the process of the Physical Evaluation Board?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Yes You may be eligible for VR&E benefits and services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if he can't go back to work right away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can choose the Independent Living Services", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are the benefits for severely injured active duty members?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please note: s [25] Seriously injured active duty members may automatically receive VR&E benefits before VA issues a disability rating, due to Sec. 1631 of the National Defense Authorization Act PL 110-181.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do I apply if I already have a VA disability rating?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Go to eBenefits to apply", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1a4f338e478e87505a5a045ba450d555", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me, VA home loan programs for surviving spouses", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To get a VA - backed home loan as the surviving spouse of a Veteran. you ll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "which are the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I get a COE?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 4, "utterance": "You may be able to get a COE if you re the spouse of a Veteran, and at least one of the descriptions below is true for them .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "the veteran had to be missing in action or a prisoner?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Yes, Is missing in action or Is a Prisoner of War POW.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "if he was missing in action\n \n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "also Is a Prisoner of War POW.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes in war", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "so if you can get COE", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "841263d6b467d282bfb9354a886a85a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the Program and see VA appointments online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With our VA appointment tools, you can schedule some VA health care appointments online. You can also view details about upcoming appointments and organize your health calendar.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "interesting, and how do i talk to someone now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a crisis veteran or concerned about one who is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not. I just want to know the information", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and does this service have any cost?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "This service is private, free and available 24 hours a day, 7 days a week.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and what requirements must be met to use the VA dating tool?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you or is the person interested in VA health care enrolled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you scheduling your appointment with a VA health center that uses online scheduling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no not yet", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "You cannot use these tools as they do not meet all the requirements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8613de835a0e7a5a32057670c5704ed4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me get information for the Premium Waiver for policyholders who are totally disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, a premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements must I meet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a mental or physical disability that prevents you from having a job?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no it doesn't stop me from working", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "sorry, you may not be able to get a waiver of your life insurance premiums since you don't meet that requirement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And could you help me find out if I qualify for the SGLI Disability Extension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "of course let me find out", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Thank you. Another question. May I be able to keep my coverage for up to 2 years after the date I leave the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course yes. but you must meet two requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What requirements must I meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "be Within 2 years of your date of separation, and\n   Fully disabled or have certain conditions. if you meet these requirements you can keep your coverage for up to two years after leaving the military service", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e8da22ecdd9d13dd8725e4bd849734cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the benefit of a fully developed claim for a VA pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The fully developed claim program is the fastest way available to get your VA pension claim processed without any risk to you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have all the required documents to file this claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have all the needed paperwork.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If we decide that we need additional documentation for you, we'll remove your claim from the FDC program and process it as a standard claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What are the requirements of disability pension benefits if you're housebound?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have a permanent disability that is 100% disabling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, my condition is not 100% disabling, I can still do some things on my own.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "In that case, if you're disability is rated 60% or higher, you may qualify for a pension. Does that pertain to your condition?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, that does not describe my disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "In that case, you would not be eligible for pension benefits because you must meet the specified requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I re-claim non-service-connected pension benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can as long as you meet the requirements laid out regarding your current situation.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "59016c696927c502f37285eadcf8729d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how you entered tutorial assistance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you using VA educational assistance and struggling with courses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not using VA educational assistance", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "But if I am using the GI Bill Post-9/1, can I enter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your instructor must also sign section 18 of this form. Download form VA 22 - 1990 t PDF The form must be signed and dated on or after the date of the last certified tutoring session, point 12b on the form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "ok what are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "You are enrolled in an educational program part-time or more", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Can't get this benefit I'm sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "ok y If my school approves of your need for a tutor?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will be assigned a tutor and will confirm the hourly payment of the tutor.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "06d488866cc0bd6b94fc8e1fb1db4340", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA disability compensation for PTSD", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.\nMost people have some stress reactions after trauma.\n  But if the reactions don't go away over time or interrupt your life", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if that's our case Post traumatic stress occurred after going through a traumatic event", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "But if the reactions don't go away over time or interrupt your life", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor or your experience with the stressor is related to the symptoms of PTSD, and you meet all the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "which are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did the stressor occur during your service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Can't you function as well as before because of its symptoms?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I'm sorry you don't meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I talk to someone now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "call TTY: s [20] 800-799-4889.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "df084f0bfd2a11429ec36b331b048c6d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Agent Orange exposure\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and if you served in Vietnam or in or near the Korean DMZ DMZ during the Vietnam era or in certain related jobs what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with this herbicide . We refer to this as having a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok tell me the requirements?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what can i do to get some benefit", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if the below descriptions are true for you \nThis must be true :\n You have an illness we believe is caused by Agent Orange called a presumptive disease", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d11eca98a8e367fbe2bd367008094786", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Veterans Mortgage Life Insurance (VMLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Could I be eligible for Veterans Mortgage Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and could I request and manage coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course you may find out if you qualify and how to apply for and manage your coverage", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if I already have a SAH grant?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you already have a SAH grant it is easy just ask your agent about VMLI.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok I understand. and you might know if I am eligible for Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a serious disability that we have concluded was caused or made worse by your service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "No You may be able to get VMLI if you don't meet all the requirements. we are sorry", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "So am I not eligible for Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You may only be able to get VMLI if you meet all the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4630990a8988bc91fd954aa6056dbfb1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Assistance and Home Assistance and Subsidy Benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course, VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help with daily activities, or are you confined to your home?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "in that case we can find out if it qualifies", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What requirements do I need to meet?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Yes You may qualify as you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What requirements do I need to meet for VA aid and attendance benefits and Housebound allocation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "in that case we can find out if it qualifies", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I meet the requirements what will happen?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "Yes You may qualify", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4f0752b0c40a04e3c52485df82b2e935", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " Is there anything that will make me more likely to get these benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed below ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know the requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "yes You may qualify for improved eligibility status, which means you will be placed in a higher priority group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If you signed up after September 7, 1980, or entered active duty after October 16, 1981, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "May I be able to get VA health care benefits if I served in the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "naval o aéreo activo y no recibió un alta deshonrosa. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if you received one of these discharge states?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you may not be eligible for VA benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "621d16c9b8722744311a5c5f89a8f0c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Will VA cover the cost of the glasses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "clear We will cover the cost of your glasses if you meet at least one of the requirements that are needed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a former prisoner of war prisoner of war?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you get a Purple Heart?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you receive benefits under Title 38 of the United States Code USC?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Receive a higher pension based on being permanently confined to your home and need regular assistance and assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "as if you meet at least one of the requirements We will cover the cost of your glasses", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "83e8f23a0342b19f5c4462a28f4843b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need information about Life Insurance for Veterans with Disabilities in Service (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The S-DVI Disability Veterans Life Insurance provides low-cost coverage to eligible service members. Would you like to know more?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a service related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if I have it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Very well, you can find out how to apply for S - DVI online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Were you qualified for a service - related disability even if only 0%?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you in good health, except for any service-related conditions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Can you apply within 2 years from the date we provide your new service - disability related?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "of course", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "excellent meets the requirements to apply for S - DVI", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8e42ab2a76a0ad57c05a11e3f7b39a09", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, could you give me information about Life Insurance for disabled veterans in the S-DVI service", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. S - DVI Disability Veterans Life Insurance provides low cost coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What should I do if I have a disability related to my service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have such a disability, find out how to apply for S - DVI online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "O well. But what if I need help with my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have questions about the Service - Disabled Veterans Insurance or a VA life insurance policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us at the VA Life Insurance Center at 800 - 669 - 8477. s [78] We are here from 8:30 a.m. at 6:00 p.m. we will gladly assist you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who is covered in this insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "it's only for veterans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "okay. and what requirements should i meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "since you do not meet the requirements you cannot request S - DVI", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "ok I understand. but what does the term veteran mean to you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you want more information about our definition of veterans, you can call us at the number indicated above", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "335acb77840d530efe7569632c702eaa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about Service-Disabled Veterans Life Insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what if I have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may not be eligible for VA benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How much will I pay for these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your premium rate the amount you'll pay each month for your coverage depends on some factors ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You can't apply for S - DVI ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how to get Veterans Mortgage Life Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you ll need to apply for our Specially Adapted Housing SAH Grant", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d69d59601d08fc2511a10f696adc97d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does service-disable veterans life insurance provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It provides low cost coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I have a service-related disability what is the form called that I have to apply for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would be applying on an S-DVI form either online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I have a severe service-connected disability, would I be eligible for VMLI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if we conclude that your disability was caused or made worse by your service, you may qualify for VMLI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who will notify me if I qualify for VMLI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your Loan Guaranty Agent will let you know if you have been accepted.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements must be met to receive S-DVI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Were you honorably discharged from active duty on or after April 25th, 1951?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I was discharged in March of 1951.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then you would not be eligible to receive S-DVI.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there any way to waive the premium fees?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, some basic S-DVI policies provides a waiver of premiums for veterans who are totally disabled.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Do I have to apply for S-DVI online? I don't have a computer.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "No, you can also apply by mail.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "23e033d4f07625f35489a6f93b96920b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does S-DVI provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It provides service-disabled veterans low-cost life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I was severly disabled during my military duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Based on that information you can apply for S-DVI either online or by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Who will help me through the process of a SAH grant if I'm accepted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your Loan Guaranty Agent will help you throughout the process.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Are there eligibility requirements for receiving S-DVI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Yes, were you honorably discharged/released from active duty on or after April 25th, 1951?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I was honorably discharged in 1963.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "And during this time in the military, did you sustain a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, it was after I was discharged.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "You would not be eligible, only disabilities sustained during active duty qualify.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2446f21d83f159cb10b0d7447756491b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is Service-Disabled Veterans Life Insurance ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Were you rated for a service - connected disability even if only 0%?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You can't apply for S - DVI ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What kind of life insurance benefits can I get with Service-Disabled Veterans Life Insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "[40] Up to $ 10,000 of coverages\n [41] Up to $ 30,000 of supplemental coverage", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fc8ececcfd14e2d784b0d37a701abe25", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Service-Disabled Veterans Life Insurance (S-DVI)?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what if I have a service - connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You can't apply for S - DVI ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may not be eligible for VA benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a waiver so I don t have to pay the premiums?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " [69] Yes ,s [70] in some cases .s [71] Under certain conditions ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much will I pay for these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your premium rate the amount you ll pay each month for your coverage depends on all of the factors listed below ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6b2ff9fd9e17330991f02091b517b697", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a service related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "ok tell me the requirements?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": " Were rated for a service - connected disability even if only 0 %", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is all this true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": " Solicite dentro de 2 años a partir de la fecha en que le otorguemos su nuevo servicio - discapacidad relacionada ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "Can't apply for S - DVI I'm sorry", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a425eb2e670fdb8dd774b56314243812", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "if I have a service-related disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " find out how to apply for S - DVI online or by mail ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok tell me the requirements?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Cannot apply S - DVI does not meet all requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I want to request a supplemental S - DVI, what else should I know?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must have already applied for and been granted a waiver of premiums . See our information below about getting a waiver .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I get these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You ll need to apply for benefits in 1 of 2", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d9e85fe07971622bbd33e1ac64555372", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Service-Disabled Veterans Life Insurance (S-DVI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If you have a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for S - DVI online or by mail .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "All of these must be true, Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " Were rated for a service - connected disability even if only 0 % ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "nothing more", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are in good health except for any service - connected conditions", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Apply within 2 years from the date we grant your new service - connected disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "tell me, what other requirement", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You can apply for S - DVI if you meet all of the requirements listed below ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Service-Disabled Veterans Life Insurance (S-DVI)", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "find out how to apply for S - DVI online or by mail .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "340fb102dc542d7831b8f66c970a942f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. How do I get my medical records online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Our online tools can help you view, organize, and share your VA medical records and personal health information. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know more about VA Blue Button?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Isn't that this online tool you talked about?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Oh, and can you please tell me what requirements I need to meet to use all features of it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Of course. Have you enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I haven't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "I'm afraid you can't use all the features of this tool then.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Well, no can do then. But could you at least tell me more about this blue button tool then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Gladly. To use all the features of this tool you need to meet several requirements.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "We've been there, you told me this before. Is there a way to view my medical records online with it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can view, organize and share your VA medical records using this tool.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cb7b4dd9f52ce66b315e7709dbbfd2ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Agent Orange Exhibition in Vietnam or Korea", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "When I file my claim what should I file?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must submit a medical record showing: You have a current disability, and if there is a connection between Agent Orange's exposure and your current disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements do I need to meet?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a disease that we believe is caused by Agent Orange called a suspected disease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "No You may be able to get disability benefits because you don't meet the above description.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "of course I understand. I have another question that means presumption of contact?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "if you have had contact with Agent Orange, a herbicide that the US Army. USA Used to clean plants and trees during the war. We refer to this as a presumption of contact", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "00dfef97ab104f0ca849c389dd571d41", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I get help buying dental insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok tell me the conditions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are signed up for VA health careApply now ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "if you can buy dental insurance at a reduced cost through VADIP", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What else should I know if I can keep a working denture and a working set of teeth", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "What VA dental care benefits do I qualify for?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "you may be able to get some or all of your dental care through VA . Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What VA dental care benefits do I qualify for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The dental care must be needed to:\nMake it possible for you to be in the vocational rehab program , \nMake it possible for you to reach the goals of your vocational rehab program", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0046ea5c786d7e1982064291e7384b49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i need help on how VA education benefits for survivors and dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, you need to find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I qualify if I am the spouse of a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Of course you can qualify for Chapter 35 benefits or job training through a GI Bill program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "so am i eligible to receive educational benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may qualify for VA education benefits under Chapter 35 benefits if you are the spouse of a service member, but you must meet certain requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements do I need to meet?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "let me ask you, did your husband die in the line of duty after September 10, 2001?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and I have a question, is this benefit only for survivors?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "VA education benefits can be obtained for both dependents and survivors", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To obtain it you will have to apply. Apply for VA education benefits Chapter 35 benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "of course I understand and what benefits can I get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Among the benefits is\n-Education and formation\n-Money for tuition\n-Money for housing", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c17a9f05b035ddc11c46cc33cb799985", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like you to help me obtain information on How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements listed below.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What do I have to do to continue receiving dependent coverage after 18 years?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the youth a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What should I do when completing the Spouse Coverage Election?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Upon completion of the Spouse Coverage Election and the SGLV 8286A Certificate you must have it delivered to your unit personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What should I do once I give the certificate to the personnel officer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must Download the PDF of election and certificate of spouse coverage", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if the child is a full-time student between 18 and 22 years old?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "in that case we can extend the coverage", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I convert an FSGLI spousal policy into an individual insurance policy?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You have the option of converting your spouse's FSGLI coverage into a permanent individual life-like insurance policy within 120 days from your service member's date", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ec489ea81e49c23eda3254fdc44f5f8d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes older if the child meets one of the requirements listed below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do To continue receiving dependent coverage after age 18,", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Is a full - time student ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what are the requirements for We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you must meet all the requirements for it", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can automatically cover If I am a military spouse and I get married on or after January 2, 2013", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " We won t automatically cover you . You ll need to sign up through your service member .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If your service member is part of the Public Health Service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must complete the Spouse Coverage Election and SGLV 8286A Certificate and have it delivered to your unit's personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "who is responsible for the policy aspects?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "become solely responsible for all aspects of the policy , including premium payments ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8e491749cbdbf0dfb902f91299a9e330", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Nothing.s We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "To continue receiving dependent coverage after age 18, what are the requirements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is a full - time student ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Who s covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Spouses of service members covered under SGLIs\nDependent children of service members covered under SGLIs", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If you want to convert FSGLI coverage, what can I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Choose a company from the list of companies participating in this program. See the companies you can choose", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Besides a spouse and child, cannot another family member be covered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "not just those two as I mentioned Spouses of service members covered under SGLI\nDependent children of service members covered under SGLI", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "ok, what forms would my service member need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "a service member will file an SGLV 8284A Accelerated Benefits Claim. Download SGLV 8284A PDF", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "626ada2cf6acf4ee7dc1b94c70c4a51c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to know how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you a full time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you permanently and totally disabled before your 18th birthday and cannot support yourself?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "but coverage could be extended if the child becomes permanently and totally disabled before the age of 18 and can no longer support himself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if we can extend coverage in some cases indefinitely.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "as we would do To report the death of a family member covered by the policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "a service member would submit a SGLV 8700 Family Member Death Report. Download SGLV 8700 PDF", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ec376811d6d2e9b7b3c3775f18cbdcd7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need to know how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must be done to continue receiving dependent coverage after 18 years?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "The child Is a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Who is covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "coverage is for Spouses of service members covered under SGLI and Dependent children of service members covered under SGLI", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "OK thanks. Another question to ask To request an advance insurance payment for a spouse who is terminally ill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "for this a service member will file an Accelerated Benefits Claim SGLV 8284A and Download SGLV 8284A PD", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How to report the death of a family member covered by the policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "a service member would submit a SGLV 8700 Family Member Death Report and Download SGLV 8700 PDF", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and if a death occurs in the family or a difference happens if any of that happens?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If any of the aforementioned events happen, you, as the spouse of the service member, become solely responsible for all aspects of the policy, including premium payments.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1aa5fa5d561dff7aece0eb49f312af87", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, how you doing. Look, i was searching for information about insurance for family members. Could you tell me how much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That would be nothing. We take care of that until the child is 18 years old, or more if meet some requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, about that last part. How can be my child able to continue receiving that coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the child a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, it is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I suppose that makes him able to qualify. Which forms would need, then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Well, are you going to request an advance insurance payment for a ill spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no, nothing like that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you going to notify the death of a family member covered by the policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You'll need the form SGLV 8700 or Report of Death of Family Member.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "O.k. Last question, can i convert the spousal coverage to a permanent individual insurance policy such a whole life?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can. You can do that within 120 days from the date of your service members separation form the military or divorce from you.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1333848d61e359b78c9d42740497b4c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know the requirements to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "The child :\nIs a full - time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Which forms would my service member need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to request an advance insurance payment for a spouse who s terminally ill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "a service member would file a Claim for Accelerated Benefits SGLV 8284A .s [112] Download SGLV 8284A PDF", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How to receive an insurance payment in a time of need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " a service member would file a Claim for Family Coverage Death Benefits SGLV 8283A .s [118] Download SGLV 8283A PDF", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5d049b102eefd688ae47e32182512988", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "one of these must be true \nThe child :\nIs a full - time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "[65] Nothing.s [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do I convert a spousal FSGLI policy to an individual insurance policy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " [84] You have the option to convert spousal FSGLI coverage to a permanent , individual insurance policy such as whole life within 120 days from the date of your service member s :s\n [85] Separation from the militarys\n [86] Divorce from yous", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what If any of the events listed happen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you ,s [92] as the service member s spouse , [93] become solely responsible for all aspects of the policy , including premium payments .\n [94] You can t convert other types of policies such as term , variable , or universal life insurance . [95] And , [96] supplementary policy benefits such as accidental death and dismemberment or a waiver of the premium for disability aren t considered part of the conversion policy .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How to receive an insurance payment in a time of need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "[117] a service member would file a Claim for Family Coverage Death Benefits SGLV 8283A .s [118] Download SGLV 8283A PDF", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "57ad097416ada328974c93a2d80a7994", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about How much will my service member pay for dependent coverage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you should not pay anything. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must we do to continue receiving dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "the young man Is he a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What documents should I enter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must complete the Spouse Coverage Election and SGLV 8286A Certificate and have it delivered to your unit's personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I am the civil spouse of a full-time SGLI service member?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will automatically insure you under FSGLI. In this case, we will automatically withdraw your premium from your service member's payment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What can happen if I am a spouse of the service member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "in this case you become solely responsible for all aspects of the policy, including premium payments.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And what includes those premium payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "to see what is included in the premium payments. for more information see our website", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "913fc40ef28cd20797d12c65407fe2bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will a service member pay for dependent coverage for a child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since you are a service member and the dependent child is under 18 the it would cost you nothing.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can my dependent child still receive dependent coverage after age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your child a full-time student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, my child over 18 is a full time student.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can a service member login?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The service member can log in with their CAC or DS logon using inernet explorer or as soon as they receive notice that they can start using SOES.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How can I tell you about the death of a covered family member covered by the policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A service member would need to file a Report of Death of Family Member SGLV 8700 and you can download online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I receive an insurance payment in my time of need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A service member would file a Claim for Family Coverage Death Benefits SGLV 8283A and download it online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How much will a service member pay for spousal coverage and how do the premium payments work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "A service member will pay a premium for the spouses coverage, which will increase as the spouse ages; it also depends on the amount of coverage you want.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6ffd3845d7e3a1e8d90da41cec4d16c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VA Individual unemployment if you cannot work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are unable to work due to a disability related to your service in the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not applicable to my case, if I can work", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Puedo obtener beneficios por discapacidad de VA? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 4, "utterance": "yes, you may be able to get disability benefits if you meet the requested requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "When I apply, how do I get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must present supporting evidence such as a doctor's report or medical test results that show that your disability", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements are requested?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 with a disability of 40% or more and a combined rating of 70% or more", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "ok i have at least 1 service related disability with a disability rating of 60% or more", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you can't keep a stable job that supports you financially?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "yes I can keep a stable job", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "based on your answers you may not be able to get disability benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6d5e17093c9ba00621fb806e3e2fccab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Veterans Group Life Insurance (VGLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With Veterans Group Life Insurance VGLI , you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Who is covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Veterans and Former service members", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for Veterans Group Life Insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "other thing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be able to get VGLI if you meet at least one of the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you ll need to fill out an Application for Reinstatement of VGLI Coverage SGLV 180 .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "240 days of leaving the military?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you won t need to prove you re in good health .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much will I pay for these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "VGLI premium rates are based on your age and the amount of insurance coverage you want", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9c7626c8c2aa2b927759e64a2323d8a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "CHAMPVA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "neither", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What else might affect whether I can get CHAMPVA benefits for myself or a family member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Download a fact sheet on CHAMPVA for primary family caregivers PDF", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "CHAMPVA benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "At least one of these must be true", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE and at least one of the descriptions below is true for you", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c6e348403831d5480757a8f683187312", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to look into what the housing grant is all about", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently .Changing a home might involve installing ramps or widening doorways. We can help you find out if you are eligible for a disability housing grant and how to apply .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can you tell how much an SHA grant would help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get up to $ 6,713 through the TRA grant program for 2019 .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I still use the grant if I qualified but didn't get a grant because they ran out ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You might be able to use this benefit later on if the law continues to give us the authority to offer these grants and we don t go beyond the new cap .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will the SAH give me the same amount you told me about the SHA grant?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Through the SAH grant program you may be able to get up to 3 grants for a total of up to $ 85,645 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the qualifications for an SAH grant?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you own your own home?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes I do", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have a qualifying service-connected disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no I don't", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "You are not eligible for the Specially Adapted Housing grant", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "093e7d2fa4e4109ad6bc03e98d4dece7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi, show me information about Post-9/11 GI Bill", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What if I was active duty after September 2001", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "yes I was active after September 2001", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "nothing more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Received a Purple Heart on or after September 11 , 2001 , and were honorably discharged after any amount of service", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I did not receive a purple heart", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served for at least 30 continuous days all at once , without a break in service on or after September 11 , 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "neither", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": " Are a dependent child using benefits transferred by a qualifying Veteran or service member", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You can get these education benefits if you meet at least one of the requirements", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e103a4eb423f789dde1552b2120572f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to learn about assisted living or nursing homes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Where can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have lots of resources on everything from setting goals to making the hard decisions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I get this through the VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Absolutely. I can help you learn how to access the services.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you have information on caregivers?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I do. We have a plethora of information.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How can I learn more about the decision making process?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We have links and a support system to help with that.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I start using those services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Well, let's find out if you qualify.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How can I find out if I qualify.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "I can help with that. Have you registered for VA health care?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I have signed up.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Great! Have you been instructed to get specific care?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "No, my doctor has not specified anything yet.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "If that's the case, you will need to speak with your doctor again. We need documentation that you need a specific service.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3031352d8fd5954f88459c455d57a1b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me how my benefits could change from year to year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your benefits may not change; but we require a Yellow Ribbon Program agreement each year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if my school has an agreement with you and continues to participate in the program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Then as long as the continue to offer the Yellow Ribbon benefits to you next year then your benefits will not change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I decide to take fewer courses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you take fewer courses then you won't get as much toward tuition and fees and your school will pay for less.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if the school still offers the program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Then your school must continue to give you the money as long as you meet all the requirements for the Yellow Ribbon Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements are needed for the funding?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you made acceptable progress toward completing your program according to the school you attend?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I have not made enough progress according to my school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then the school will not give you the funding you need for the Yellow Ribbon Progrram.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3fced6a52a5537eb94f5b817643ce05e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was just wondering if you could tell me if there is some sort of assistance available for family members who care for a Veteran with disabilities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes there is a program of Comprehensive Assistance for family caregivers.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How would one go about applying for assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "VA would like to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home. It is best for you to find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for me to get this type of benefit? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You will qualify for the program based on your Veteran's qualifications. You may be eligible if the Veteran you are caring for meets both of the requirements list for benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could you please tell me what the requirements are?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Both of the requirements I am about to tell you must be true. The Veteran you are caring for must have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11 , 2001, and because they can't perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury they need personal care services.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Both of the requirements are true in this case.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is the Veteran unable to perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes he is unable to perform activities relating to daily living.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "It seems that you will be able to receive benefits as explained.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is the VA working towards making it possible for more family caregivers getting access to this program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes they are. Firstly family caregivers of Veterans who were seriously injured in the line of duty on or before May 7, 1975, will become eligible for this program. After 2 years family caregivers of Veterans who were seriously injured in the line of duty between May 7, 1975, and September 10, 2001, will also become eligible.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1085067334266d41636126e5b9ee9519", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about the survivor and dependent program Educational assistance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "DEA Educational Assistance for Survivors and Dependents is a program where if you are the child or spouse of a deceased veteran or service member, captured, disappeared, or disabled, you can get help paying for school or job training", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What benefit can I get if I am the child or spouse of a veteran or service member who died, is captured or disappeared?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok i inform you that you can get help to pay for school or job training through the DEA program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I want to know about the DEA Educational Assistance Program for Survivors and Dependents.?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "puede obtener ayuda para pagar la escuela o la capacitación laboral ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "are you eligible to receive educational benefits through the DEA program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "if I am eligible to receive educational benefits through the DEA program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "ok you may be able to get these benefits if both you and the veteran or service member meet certain eligibility requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you think you meet all the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "if i meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you permanently and totally disabled due to a service-related disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "if I am permanently and totally disabled due to a service related disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What happens if I qualify for both the DEA and the Fry Scholarship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will have to choose one or the other.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "be917c9b2822cbb8d90853004b5e5825", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "\nthere is a program to help veterans study", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How will I get paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll pay you each time you finish 50 hours of service or every other week , whichever comes first", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "\nhow to apply to obtain these benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "contact the VA regional processing office that handles your claim ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I take part in the Veterans work-study program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no i'm not enrolled", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "\nto qualify you must meet all the requirements", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "When and how much can I work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can work up to 375 hours for that enrollment period .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e70ae889fc88d6c52535d83f853f94c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is work study?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I participate in the Veterans Work and Study Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled in at least three-quarters of a college, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am enrolled for at least three quarters in a college program", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I found an open job at a nearby VA facility", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, i have not been able to finish the job - study contract while still qualifying for education benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Given your previous response, I notify you that you are not eligible for the program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How much would you earn being in the program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will earn an hourly wage that is equal to the federal minimum wage or your state minimum wage, whichever is greater", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c8690d2a70fa7600687538598add03aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does the Work study for Veterans work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Our Veteran work -study program can help you earn money while enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do you know how much will l earn?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They may pay you the difference between the amount we pay and their usual rate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What kind of a job can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can get a job that is related to VA work, meets your interests, and fills a need. As an example you could work for a VA facility.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you know when and how much can I work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are able to work work during or between enrollment periods.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are you enrolled for a semester that lasts for 15 weeks?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if you are enrolled for at least 15 weeks then you can work up to 375 hours for that enrollment period.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What must be true for me to take part in the Veterans work-study?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you enrolled at least for three-quarter time in a college degree?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am not enrolled at least three-quarter time in a college degree right now.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you cannot take part in our work-study program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7abf614bb3e6da721cd01b5aa3a3be2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, Can I work and study?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, our Veterans work-study program can help you earn money while you re-enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Where do I request program information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can contact the VA regional processing office that handles your claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I participate in the program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you enrolled at least three - quarter time in a college degree, vocational, or professional program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am enrolled in a vocational program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an open job either at a nearby VA facility or in a VA - related role at your school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm sorry. You cannot take part in our work-study program because you don't meet all of the requirements.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I get paid to work a part-time job while you study?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How much can I work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can work during or between enrollment periods.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9ff4d611ba5b1a340c149424f1f05c55", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Work study", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I take part in the Veterans work-study program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can take part in our work - study program if you meet all of the requirements listed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What kind of benefits can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can get paid to work a part - time job while you study", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements to be eligible", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "so you can't qualify, because you need to meet all the requirements", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How will I get paid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may elect to be paid in advance for 40 % of the hours in your work - study agreement , or for 50 hours , whichever is fewer", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6eb78b883f24b5873c09f297456ba34a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I need information about the work study program please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "That sounds wonderful. How will I get paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may elect to be paid in advance for 40 % of the hours in your work-study agreement, or for 50 hours, whichever is fewer.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. And what if I have questions about other sources of financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you should contact your school's financial aid office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will do. Can you tell me what kind of job I can expect?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. You can get a job that s related to VA work, meets your interests, and fills a need. You can work for a VA facility, for example.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That gives me an idea, thank you. And what conditions do I need to meet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you enrolled at least three-quarter time in a college degree, vocational, or professional program?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I'm currently enrolled in a college degree.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you found an open job either at a nearby VA facility or in a VA-related role at your school?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I don't have a job. That's one of the reasons why I came here.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Unfortunately you can't take part in our work-study program then. I'm sorry.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d5ab683f62bb076c7e5d0fe667249323", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me more about this work-study program of yours?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here, you can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Alright, sounds good. What are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled at least three-quarter time in a college degree, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, in a college degree.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job either at a nearby VA facility or in a VA-related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I work in such a facility.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the work-study contract while you still qualify for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Sure, I can.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you using an approved VA education benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm not using such a program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then I'm afraid you can't take part in our work-study program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0deb32aed775eb896a1b5bded181dd54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the work study program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the requirements to enter the program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you enrolled in at least three quarters of a college, vocational, or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "if I am enrolled at least three quarters in a university program", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I found an open job at a nearby VA facility", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if I can finish the job - study contract while I still qualify for education benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you using a VA approved educational benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "if I am using a VA approved educational benefits program to pay for my education", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "ok according to your answers are you eligible for the study program", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "1a73de2d1797b405eee4eeb223f87c05", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does work study work for me as a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Work study programs as a Veteran can help you earn money while being enrolled in college, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there any special place I need to be enrolled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would have to be enrolled college courses, a vocational school, or professional training program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about other financial assistance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "All you need to do is contact your school's financial office to find that out.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I able to take part in the Veterans work-study program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You will have to meet certain requirements to take part in the Veterans work-study program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What must be true for me to get Veteran's work study?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you enrolled at least three quarters time in a college degree, vocational, or professional program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No I am not enrolled for at least three quarters time in a college degree, vocational or professional program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then you are not eligible for the Veteran's work-study program.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "637b525e6dc177e9eb58932ff5df3b29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. Please, I'm a veteran and have some projects to do but need to pass through school. Do you have some kind of work study program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, yeah, there is one. If you're enrolled in a college, or vocational school or professional training program, you could be part of our work- study program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Excellent. That sounds great. What kind of requirements do i need for that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets see. Have you been enrolled at least three-quarter time in a college degree, vocational or professional program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm enrolled in one of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you found an open job either at a nearby VA facility or in a VA related role at your school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, i have.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Very well. Now, Can you finish the work-study contract while you still qualify for education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah, i think i can do that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "O.k, ltes see then. Next, Are you using an approved VA education benefits program to pay for your education or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Oh yeah, i'm using one of those too.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Excellent. Then i can gladly inform you that you can take part in our work-study program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a122b104fe882662b704cf3f35e4b9b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon, I would like to get info about independent living, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem with that. May i ask if your disability is an obstacle for any of your daily activities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, is impending me to do my daily routines properly.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sorry to hear that. You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You can even receive these services if you are looking to get a job.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And what may i need to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a serious employment handicap?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, nothing like that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "If you don't have that condition, then you can't apply for this benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Well, lets say i have that condition, how can i apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, if that was the case, you should go to eBenefits to apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "O.k ,and then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then a Vocational Rehabilitation Counselor will work with you to determine the severity of your handicap and see if you're ready to work or not.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7ebc042e7cd8ad9be3ac94158aac5ffb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know about agent orange exposure Coast Guard Ships", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in any U.S Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9 1962 and May 7, 1975?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I didn`t serve there", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What are the requirements for disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "The first one is having an illness that could be caused by Agent Orange called a presumptive disease, is that your case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, that is not my case at all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 6, "utterance": "Well, then you can't be eligible for this benefit", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I don't have a illness, but the presumption I could have one in the future?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you had contact with Agent Orange, herbicides used to clear trees or plants during the war, you can find out if you can get some compensation and other benefits for illnesses we believe are caused by Agent Orange.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what benefits can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get disability compensation and other benefits if you had contact with the previously mentioned components", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What If I have an illness different from those mentioned on the list of related diseases, but I believe it was caused by Agent Orange", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case, you should present a scientific proof that the illness was caused by Agent Orange.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there any law that protects Blue Water Navy Veterans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Of course, they are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure, this law was signed on 2019 and takes effect on January 2020", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3288821bac419ea16ebc35f0d75d922c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to transfer GI Bill benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. The Department of Defense decides whether you can transfer GI Bill benefits to your family ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what do I need to transfer education benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can transfer education benefits if you are on active duty or in the Selected Reserve and you meet certain requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what requirements do I have to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed at least 6 years of service on the date your request would be approved and do you agree to add 4 more years of service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Will you have completed at least 10 years of service on the date your request would be approved , and you can't commit to add 4 more years of service because of either a policy or statute , but agree to serve for the maximum amount of time allowed ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, I have 5 years of service", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I am sorry but you do not meet the requirements to transfer education benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "when I get my 6 years can I transfer benefits to my famly?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "how soon can my wife use the benefits once they are transferred?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "She may use them right away", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "95e4a25554153365579777bbf6666240", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to transfer my post-9/11 GI Bill benefits to my husband?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it's possible to have the benefits transferred. The Department of Defense decides on whether you can transfer GI Bill benefits to your family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If the DoD approves the TOE, does that mean that my family may apply for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, if approved your family may apply for benefits either online or by mail.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I still transfer my benefits if I'm on active duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can request to transfer, change, or revoke a Transfer of Entitlement through milConnect.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I can't transfer benefits to a dependent again if they have previously been totally revoked right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Correct, you would not be able to transfer benefits again to that dependent.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there requirements that must be met to transfer benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, have you completed at least 6 years of service and agree to 4 more years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Correct, I meet those terms.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you would be eligible to transfer your benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Does the person getting the benefits have to be enrolled in The Defense Enrollment Eligibility Reporting System?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, they need to be enrolled in this program to qualify.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "799f1d1e060ee6c3aae8a11ef9914885", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like information about transferring your GI Bill benefits after 9/11", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "yes, the Department of Defense of the Department of Defense decides if you can transfer the benefits of GI Bill", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the requirements to transfer benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you completed at least 6 years of service on your application approval date and agree to add 4 more years of service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not completed at least 6 years of service on the date of approval of your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed at least 10 years of service on the date your application is approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I have not completed at least 10 years of service on the date of approval of your application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "given your answers you are not eligible to transfer educational benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if a child gets married can they still qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if your dependents can qualify even if a child gets married.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I know the status of your transfer request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To find out the status of your application you should contact the following professional counselor or appropriate personnel center: Active Army - Duty Email Officer and Active Army - Enlisted Email", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I transfer the benefit while I am still on active duty?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if you can request to transfer, change or revoke a Transfer of intellectual property rights through milConnect.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f4147bbea6d325bebf4c85f1469d2305", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Transfer your Post-9/11 GI Bill benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children .s", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how to use the TEB Portlet for service - specific questions", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "please contact the right career counselor or personnel center from this list: Army Active - Duty Officer Email and Army Active - Duty Enlisted Email", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I transfer benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I completed more than 7 years", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You can transfer education benefits if you re on active duty or in the Selected Reserve and you meet the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "please show me information about How do I transfer the benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you ll request to transfer , change , or revoke a Transfer of Entitlement TOE through milConnect .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "\nHow spouses can use transferred benefits", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "May use the benefit right away, May use the benefit while you re on active duty or after you ve separated from service", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what else is mandatory", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The person getting benefits has enrolled in the Defense Enrollment Eligibility Reporting System DEERS", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f532972ea93af132b4cd4cb26d5081a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to transfer my GI Bill benefits from before 9/11.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. Remember, the Department of Defense decides whether you can transfer GI Bill benefits to your family.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the conditions I need to meet to be able to transfer benefits then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have. 8 years of service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you should be able to transfer your education benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Those are good news. You said that the department of defense decides if I can transfer my GI Bill benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that's correct. The Department of Defense decides whether you can transfer GI Bill benefits to your family.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if want to revoke transferred benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, please turn in another transfer request for the dependent through milConnect.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And where do I turn in my requests while I'm still on active duty?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You'll request to transfer, change, or revoke a Transfer of Entitlement, TOE, through milConnect, as long as you are on active duty. You can't apply for a TOE through us.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d2225bce1136a96ba0e1a12840f157dd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I be able to transfer your Post-9/11 GI Bill benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The only way to find out if you can transfer Post-9/11 GI Bill benefits to your family is from the Department of Defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can family use transferred benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your family members have to follow these conditions for transferred benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Who is covered from the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Qualified dependents are covered.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if a dependents transfer eligibility to get transfer of entitlement has been revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It just means that you can't transfer benefits to that person again.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what must be true to transfer education benefits as an active duty service member?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you complete at least 6 years of service on the date your request was approved and agree to add 4 more years of service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I did not complete 6 years of service on the date of my request.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you completed at lest 10 years of service on the date the request was approved, can't commit to add 4 more years of service because of a policy or statute, but agree to serve for maximum of time allowed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I have completed at least 10 years of service on teh date the request was approved but can't commit to add 4 more years because of maximum time allowed.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Then you can transfer your education benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b6718fedd4e7b0c1101e8be524fc1d70", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I transfer my Post-9/11 GI Bill benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out if you can transfer any of your unused Post-9/11 Bill benefits to your spouse or dependent children only from the Department of Defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When can children start using benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your children may start to use the benefits only after you have finished at least 10 years of service and can use them while you are on active duty or after you have separated from service; but not use the benefit until they have gotten a high school diploma.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When can my spouse use the transferred benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You spouse may use the benefit right away or while you are still on active duty or separated from service; but do not qualify for monthly housing allowance while you are on active duty.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if the DoD approves the Transfer of Entitlement or TOE?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your spouse or dependent children will then be able to apply for benefits for 36 months and may get money for tuition and housing.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What must be true for me to transfer my education benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you completed at least 6 years of service on date request was approved and you agreed to 4 more years of service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I did not agree to four years more service.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "have you completed at least 10 years service per date of request approved; but can't commit to add 4 more years of service because of a policy or statute; but agree to serve for maximum amount of time allowed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, to the 10 years completed but I am unable to add 4 more years of service because of a policy or statute; but agree to serve for maximum time allowed.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Then you can transfer your education benefits since you served 10 years and are on active duty.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "So my spouse can use the transferred benefits while I am on active duty?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, your spouse is eligible to use your transferred benefits while you are on active duty.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d250ebc4528756135a6349e757d0f659", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with transferring my Post-9/11 GI Bill benefits to my son.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out if you can transfer these benefits to your son. Please understand that the Department of Defense decides whether you can transfer these benefits to a family member.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What sort of benefits would my son be qualified for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Has the Department of Defense approved the Transfer of Entitlement from you to your son?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not yet.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can I find out if it's possible to transfer these benefits to my son?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will need to contact the Department of Defense, as they decide whether you can transfer your benefits or not.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm currently Active Duty. Can I transfer my benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Will you have completed at least 6 years of service on the date your transfer request is approved and are you willing to agree to complete 4 more years of service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I've completed 8 years and am willing to do 4 more.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "IN this case, you should be able to transfer education benefits to your son.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5155dbf98fa77bd511d017a474cee92c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if my husband can use my GI Bill? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The DoD does have methods of deciding whether you can transfer GI Bill benefits to your family. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I transfer my GI Bill benefit to my husband? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "While you are still on active duty, you will request to transfer, change, or revoke a Transfer or Entitlement TOE through milConnect. If the DoD approves the TOE, your family members may apply for the benefits. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "When will my children be able to use the GI Bill benefits if I transfer them? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your children will be able to start to use the benefit only after you have finished at least 10 years of service. They may use the benefit while you are on active duty or after you have separated from service. However, they may not use teh benefit until they have gotten a high school diploma or equivalency certificate or have reached the age of eighteen. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I transfer my GI Bill benefits? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you completed at least 6 years of service and do you agree to add four more years of service to your prior time, or have you already completed 10 years of service? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have not yet reached my 6th year of service. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you planning to spend at least ten years in the service? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I am not going to commit to ten years of service until I find out if I can get the training schools I would like. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "If you are not going to commit to ten years, your benefits will be yours and yours alone to use. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If I do decide to meet the requirements and want to transfer the benefit to my spouse, when would he be able to use it? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A spouse may be able to use the benefit right away while you are on active duty or after you have separated from service if you do not qualify for the monthly housing allowance while you are on active duty. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e5bb2d25f30c3eb7627b3ca4a69f4196", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am trying to learn about VA vocational rehab.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "Okay. I can help. Let's find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. Can you help me learn what services I can get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure. We can run an evaluation to find out your strengths.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That sounds good. How can I learn more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can share more information. We can help teach new skills or give you tips on starting your own business.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I am still on active duty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you on disability?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I am not.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you a part of the Integrated Disability Evaluation System?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you may be eligible.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "abba59c477b0cf795c20d5b0b83e4634", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to find out how to add my daughter to my disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out how to add a dependent spouse , child , and/or parent to your VA disability benefits for additional compensation .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "can you tell me if I can get more benefits for her?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "Yes, you may be eligible for additional disability compensation for a spouse , child , and/or parent if you meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are those requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "I will ask you a few questions to see if you are eligible. \nAre you eligible for VA disability compensation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a combined disability rating of at least 30% ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I don't", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You are not eligible for additional compensation for your daughter", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "ok, can I file by mail when I am ready to add my daughter?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes you can, but we encourage you to file online. The online process is simple, and you can upload your supporting documents along with your claim.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3e1b6a252fa8ad92194729524d655e81", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "i am a veteran", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get help returning to my former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "show me the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "\nare all required?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "yes, Have an employment barrier or handicap", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no i didn't sign up for that vocational rehab plan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d5771a3add9d11a8a14e24fa9cd213e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, This means you can t be disadvantaged in your civilian career because of your service ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "ok tell me information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "remember you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get help returning to my former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability ,and you meet all of the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "All of these must be true", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "yes tell me", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "\nshow me the information please", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have an employment barrier or handicap", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Would like to return to your former job", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "sorry but you don't meet all the requirements", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c2e0564a6120203ac27e42aeb28406c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VR&E Reemployment track", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you re a Veteran with a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes i am", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs . Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services , and can refer you directly to the Department of Labor to begin the process .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I get help returning to my former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have an employment barrier or handicap", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no, i not enrolled in vocational rehabilitation", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "\nTo apply you must meet all the requirements. we are sorry", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "02f88da7d2d03a3ba77a3fc19e7dce9e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn more about the VR&E reemployment track.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am. I've served my country for a long time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you're protected under the Uniformed Services Employment and Reemployment Rights Act USERRA. This means you can't be disadvantaged in your civilian career because of your service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can this help me to return to my former job?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Yes, you may be eligible for help if you re a Veteran with a service-connected disability and you meet all of the requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an employment barrier or handicap?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't have a handicap.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm afraid you don't meet the requirements then.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Well, that's a bummer. But what if I did have a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs. Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I see. What if I get diagnosed with a disability and I do meet that requirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then we'll invite you to an orientation session at your nearest VA regional benefit office.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "636bfceb4dc62de5caf668d81fc82f58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VR&E reemployment list?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i am veteran", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok you are protected under the USERRA Uniformed Services Employment and Reemployment Rights Act", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements do you request?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "do you have a job barrier or disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if i have a work disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you enrolled in VR&E Vocational Rehabilitation and Employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "If I am enrolled in VR&E Vocational Rehabilitation and Employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "would you like to go back to your previous job?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I would not like to return to my previous job", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I inform you that you do not meet the requirements, so you are not eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and would you be eligible for help if you are a Veteran with a service related disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "if you may be eligible for help if you meet all the requirements.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "98ba103bcbb78192da902a589ea9b193", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is the VR&E program something that would benefit me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a veteran with a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not, I am a spouse to a veteran.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Will I be allowed to return to a former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "Yes, you may be eligible for help if you're a veteran with a service-connected disability and you meet all of the requirements listed below.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a handicap or an employment barrier?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I have a service-connected handicap.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you currently enrolled in Vocational Rehabilitation and Employment VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I am not enrolled in that program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "Then you would not be eligible, you must be enrolled in the VR&E program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "7167c40f391d777db215078ab98dd1f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like some help with the reemployment VR&E benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, Marine", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As a Veteran, you are protected under the Uniformed Services Employment and Reemployment Rights Act. This means you can’t be disadvantaged in your civilian career because of your service. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what benefits are available to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can get help with the process of returning to the job yo held before yo deployed?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there more info on how I can use this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, If you are eligible, we will invite you to an orientation session at your nearest VA regional benefit office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I know if I am eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Let's find out if you are eligible. Do you have an employment barrier or handicap?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no I don't", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You do not meet the requirements for this service.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "so no help for me getting back to my former job?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "There is help but only if you meet the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9eda7b3e25e5100365d1bc9853963fb1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please tell me about the VR&E Reemployment track? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not a veteran, but my husband is. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Does your husband have a service-connected disability? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "He does. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Vocational Rehabilitation Employment track can help your husband's employer accommodate his needs. His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer him directly to the Department of Labor to begin the process. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will my husband be able to get help returning to his former job through the program? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is he enrolled in Vocational Rehabilitation and Employment and desiring to return to his former job? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "He does want to attempt to return to his former job, but needs some kind of help getting back to that with his service-related disability. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is he enrolled in VR&E? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "He is not enrolled in the program yet. That was why I am calling you for information. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Will he be able to get help returning to his former job through VR&E? ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "This track can help his employer accommodate his needs. His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It will be able to help his employer accommodate his needs. His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What are the requirements for the program? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "A person may be eligible for help if he is a veteran with a service-connected disability and have an employment barrier or handicap and is enrolled in VR&E and would like to return to their former job. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "37393a2e03aa179c79b504e99c4319a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am trying to learn about resuming my civilian career after serving.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help with that. Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "First, thank you for your service. Because you served your country, you are protected under the Uniformed Service Employment and Reemployment Rights Act.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Thank you. Is there someone who can help me get my former job?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "We will need to see if you meet the requirements. If so, the VR&E may be able to help.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have time for me to review the guidelines with you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you handicapped?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I am, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Have you joined VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I recently enrolled.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "I believe you said you want to return to your old job. Is this correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Absolutely. Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Great. It looks like you meet all of the requirements.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3c3197b7e2697b0fc48ead2f58735393", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VR&E Reemployment track?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am a Veteran.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you are protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, which means you can't be discriminated against because you spent time in the service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Will it be possible for me to get help returning to my former job through VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Yes, you could be eligible for help since you are a Veteran with a disability because you served in the military.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What particular requirements do I need to use VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a handicap or employment barrier?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do no have an employment barrier or handicap.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, you are not eligible at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can VR&E help with?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "VR&E can help your employer accommodate your needs, your VRC can provide a full line of rehabilitation services and refer Department of Labor to begin the process.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "dbc6ae6f200a5507e689f36077517334", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about my VA benefits and my disability rating", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I haven't", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "So you were never in a VA hospital for a service-connected disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I wasn't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "So can I still get benefits even if I wasn't in the VA hospital?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You could get benefits if you meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you spend more than 21 days in a VA hospital or other approved hospital for a service-connected disability ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I was in an approved hospital but not a VA hospital, I was just confused before", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so am I approved or eligible ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you answered correctly about your hospital stay then you might be able to get disability benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b2141825a514449cc8f0fb96ec151897", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes i served at Marine Corps Base Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you have qualifying service at Camp Lejeune and a current diagnosis of one of the conditions listed", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, i qualify for service at Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may be able to get disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .s", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit\n", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "55981692610b6c75db8a1b7f3a98226b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i served at Corps Air Station MCAS New River", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with contaminants in the drinking water there .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "be sure to state that you re applying for one or more of the presumed Camp Lejeune illnesses , and upload evidence like a doctor s report or medical test results .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no more de 25 cumulative days from August 1953 through December 1987", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be able to get disability benefits if you meet all of the requirements listed", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "786f3e3768a2ae99740036b9a687eac7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about the water issues at camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have qualifying service at Camp Lejeune and a current diagnosis of a qualifying condition?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I wasn't at Camp Lejeune", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "can you just tell me what is needed for someone to get disability benefits from the VA for this water issue?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no I didn't", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "You don't meet the requirements for disability benefits from the water contamination", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I know I meet a few requirements, do we have to have all of them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "You must meet all requirements to get disability benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "63a5fb7594e08ef3ea9661daeec6075b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, show me information about Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "\nyes i served at Marine Corps Base Camp Lejeune", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may have had contact with contaminants in the drinking water there . \nthis brought a high probability of carrying diseases", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you meet all of the requirements listed", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "please, show me more information, \nmaybe what are the requirements requested or where can I get more extensive information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please, Download a fact sheet about Camp Lejeune - related benefits PDF Learn more about Camp Lejeune water contamination Learn more about the Camp Lejeune Family Member program", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "are the requirements all mandatory or is any optional? to obtain disability benefits from VA", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes i served MCAS New River", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Didn t receive a dishonorable discharge when you separated from the military", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "unfortunately I received a dishonorable discharge", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "\nsorry but to be eligible for the program you must meet all the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7f271707dd499e8eaab74f4bc3710460", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Camp Lejeune water contamination health issues", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes i served at Marine Corps Air Station MCAS New River", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and how they determine if I am eligible for benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you just have to meet some requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "\nif you tell me what is the way to get disability benefits from VA", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, i not served at MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Remember that to get the benefits, you must meet the requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "\ntell me then otherwise there is another way to get the benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have qualifying service at Camp Lejeune and a current diagnosis of one of the conditions listed , you may be able to get disability benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "family members covered for health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes Veterans who served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 and their family members can get health care benefits .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "please tell me , Who s covered?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Veterans, Reservists and Guardsmen.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aa64a357a051362d71bb67ddfd1294a7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Camp Lejeune water pollution health problems", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "served at Marine Corps Base Lejeune Base Camp or Marine Corps MCAS New River Air Station in North Carolina?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a qualified service at Camp Lejeune and a current diagnosis?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the scientific and medical evidence that results from this fact?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Scientific and medical evidence has shown an association between exposure to these pollutants during military service and the development of certain diseases later on.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements do I need to meet?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 to December 1987?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "received a dishonorable discharge when they separated from the military?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "because you don't meet all the requirements, you may not be able to get disability benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "42574ca06597fc780d28cea76d7caaa4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know if I can get VA benefits for the Camp Lejeune water mishap", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve at Marine Corps Base Camp Lejeune ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may have had contact with contaminants in the drinking water there. There is scientific and medical evidence that has shown an association between exposure to these contaminants during military service and development of certain diseases later on. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can a family member get benefits through me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, they must show evidence that we ask for. Things like providing evidence that they paid health care expenses for their claimed condition during one of the time periods listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and for me, what do I need to qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, I was at Camp Lejeune but later", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You are not eligible for disability benefits through this issue", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So if I was there at the time you asked and I have a condition that might be due to this water thing then I would be good?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you might be able to get disability benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "22d86b89baec64543d116ae71a748590", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm trying to get information about Camp Lejeune's water problems.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you reside at Camp Lejeune?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I did not live there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you perform any services at Camp Lejeune?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I did work there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay, you may qualify for disability then.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will you help me learn to see if I am qualified?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Of course. What dates did you work at Camp Lejeune for at least 30 days?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "It was not quite 30 days.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Okay, you may not be eligible then.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any other requirements or ways for me to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Well, let me check to see if we can get more help for you.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "7ce2c75a754305b5f4c47bb1246f2cc0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, how you doing?. Look, a relative was on active duty on a base, and he was told to look for information about possible health problems there. Is that correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was he serving at Marine Corps Base Camp Lejeune or Marine Corps Air Station New River in North Carolina?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, none of those.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Good. Do you know if he have qualifying service at Camp Lejeune and a current diagnosis of any condition?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, he doesn't have any of that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "O.k, meanwhile, can you tell me who can get coverage for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No problem. Any veterans, reservists or guardsmen, can be covered.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Oh right. I suppose there are some requirements for that, i'm right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Indeed, there are. I ask again, Did he served at Camp Lejeune or MCAS New River, for at least 30 cumulative days from August '53 to December '87?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Well, yeah, that fits with him, he was there for that cumulative period.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Excellent. Did he received a honorable discharge when separated from military?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yeah, that's correct. He went out with honors.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "That's great. Then wihout any doubt, he can get those benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f4fc4a6d5d6b9723f50202a5637ade64", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how you doing. I'm researching about treatment to veterans for agent orange, coudl you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure. Did you flew or worked with C-123 aircraft in Vietnam or other locations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, i flew one of those.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may have been in contact with agent orange. The U.S military used it to clear trees and plants during Vietnam.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I know. Now, can i get some disability benefits for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been ill believed to be caused by Agent Orange, or presumptive disease?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yeah, that's correct. I was diagnosed with that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "o.k. Were you assigned to flight, ground or medical crew duties?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, i was part of a flight crew.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Very well. Then you may qualify to get disability benefits, depending if you fit on our descriptions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's great. In any case, where i could get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want more information about C-123 aircraft Agent Orange claims?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, Not about that, another thing instead.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d964c06d4ee59e71ea149b04c992346e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain the Veterans Educational Assistance Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Veterans Educational Assistance Program or VEAP offers a $2 to $1 government-match program for educational assistance if you use part of your military pay to cover cost of school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What must be true to be eligible for VEAP benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you enter service for the first time between January 1, 1977 and June 30, 1985?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I entered service between January 1, 1977 and June 30, 1985.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you open and put money into your VEAP account before April 1, 1987?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I money into my VEAP account and opened it before April 1, 1987.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you put in $2700 on your own?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I put $2700 into my VEAP account on my own.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you finish your first period of service and not receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I finished my first period of service with no dishonorable discharge.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "The you are eligible for VEAP benefits.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "305295123f983bdb76ec0c2616101c39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about VADIP", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and how they determine if I am eligible for benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for VADIP if either of the below descriptions are true for you", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements to be eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You must be A Veteran who 's enrolled in VA health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, i am a veteran enrolled in VA HEALTH CARE", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have more questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For questions about Delta Dental , [57] call 855 - 370 - 3303 .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "please could you tell me what are the types of dental care does VADIP cover?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "VADIP plans cover many common dental procedures . Diagnostic services", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If you were covered during that time ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " You should know that some of the plan options and fees may have changed .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7979ba476857cff77f815b3ccff6ffd3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VA dental insurance program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and their family members who meet the requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How would I know if I am eligible for VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You need to meet our requirements to be eligible for VADIP.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements must be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Veteran who enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am enrolled in VA healthcare.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is important to know about VA Dental Insurance Program benefits and how to enroll?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you know if you might want to buy private dental insurance through VADIP as a Veteran?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I really want to buy private dental insurance through VADIP.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you know if you are eligible for free dental care from the VA health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I do not know that information?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bea734fda897eae6dfaea8ff42241c8a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do VA dental insurance programs offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements and you can find out if you qualify today>", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do i find out if I am eligible for the VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be eligible for VADIP if you meet our requirement.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements need to be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Veteran who is enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I am not a Veteran enrolled in VA health care.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your current or surviving spouse or dependent child of a Veteran or service member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, my current or surviving spouse or dependent child is a Veteran.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where is VADIP coverage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "VADIP provides coverage throughout the United States and its territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need to enroll in the VADIP program if I was in the pilot program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you will need to enroll again to get new coverage because some of the plan options and fees may have changed.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "75a9b8f418a9c62dae87fadf57fdb3d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about VADIP", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Why might I want to buy private dental insurance through VADIP as a Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Others may be eligible for free care for some , but not all , of their dental needs .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for the VA Dental Insurance Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be eligible for VADIP if either of the below descriptions are true for you", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements to be eligible", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "A Veteran who 's enrolled in VA health care", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, i am a veteran enrolled in VA health care", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Why might I want to buy private dental insurance through VADIP as a Veteran?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can buy a VADIP plan if you want added dental insurance", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How long can I keep this dental insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "we 're allowed by law to continue this program until December 31 , 2021", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "give more information", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Find out if you 're eligible , and how to enroll in a plan that meets your needs and budget", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8dc192410835054c796bb042e6918260", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does the VA dental insurance program (VADIP) offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Offers Discounted Private Dental Insurance for Veterans and Families", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible and enroll in the plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "to know you have to meet certain requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for the VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be eligible for VADIP if you meet some descriptions", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you meet these descriptions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "if I think I meet the descriptions", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you a veteran who is enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "if I am a veteran who is enrolled in VA health care", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where do I enroll in a VADIP plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can enroll online at Delta Dental or MetLife", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Does VADIP offer coverage throughout the United States and its territories?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "if VADIP offers coverage throughout the United States and its territories", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What if I am not eligible for free VA dental care?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "VADIP can help you purchase private dental insurance at a reduced cost.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "58bf79cc3f947cc7cd41d218b77d81ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about the VA Dental Insurance Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The VA Dental Insurance Program or VADIP lets you get discounted private dental insurance for yourself as a Veteran and family members. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I qualify for VADIP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You have to meet certain requirements to be eligible for VADIP.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Why is it a plus for me to have VADIP?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It will save you money if you go through VADIP to buy private dental insurance.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is it cheaper than going through private insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you could save money on private insurance by going through VADIP.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I know if I am eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You could be eligible for VA dental insurance program if you meet certain requirements.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What must be true for me to get VA dental insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a Veteran who is enrolled in VA healthcare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am not currently enrolled in VA healthcare.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you a current or surviving spouse or dependent child of a Veteran?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "No, that is not the case at this time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "58e4eadc7f41b4fe453d056b36927c31", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about the VA Dental Insurance Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can tell you that the VA Dental Insurance Program or VADIP offers discounted dental insurance to Veterans and their family members who meet our criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I find out if I am elilgible for the VA Dental Insurance Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You definitely could be eligible for VADIP if you meet our criteria.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you know if any of the following will be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, some of the criteria may be true for me.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you a Veteran who's enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I am a Veteran and enrolled in VA health care.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way to find out more information about Delta Dental?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can call 855-370-3303 if you have any more questions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What types of dental will be covered under VADIP?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "VADIP will cover more of the common dental procedure such as diagnostic services.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5556eb03ec888b69536e60be737a2660", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me more information about what the VADIP is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it's a VA dental insurance program that offers discounted private dental insurance for veterans and family members who meet certain requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a place where I can manage my plan once I am enrolled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can use your insurance provider's website to manage your plans and benefits online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you tell me what criteria I must meet to be eligible for VADIP?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if either of the descriptions listed below pertain to you, you may be eligible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it an either/or or do both have to pertain to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Only one. Are you a a veteran who is already enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I am not already enrolled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you a surviving spouse or dependent child of a veteran or service member?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, my husband is a veteran.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is there a number I can call if I have questions about MetLife?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can call 888-310-1681 for more information on MetLife.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e50f3162e69f7a475a23de987a38cd13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does VADIP provide dental insurance to veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans who meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can family members be included in this program too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, family members of veterans may be on the program as well.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there certain requirements for being eligible for VADIP?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are, if you meet at least one of the following requirements you are eligible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are at least one of the requirements applicable to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Can you tell me what the requirements are?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Yes, I'll ask you each one. Are you a veteran who is enrolled in VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I already enrolled in VA health care.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you tell me where VADIP provides coverage, because I travel a lot.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "VADIP provides coverage throughout the United States and its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there a number I can call if I have more questions later on?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Is it for questions pertaining to Delta Dental?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I am interested in learning more about Delta Dental.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "For more information about Delta Dental, call 855-370-3303.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f2ed5464c13398476dc594f02c6f14e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am in the VA, and I need to get dental insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can review the criteria with you.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. What should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Well, are you a veteran who has VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where do you provide coverage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We can help in the US and its territories.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Besides being in the VA health care system, is there anything else I need to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. There is an additional criteria. I can review that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How should I enroll in the dental program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can go to the VA health care website to manage your plan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What is the dental insurance do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "It covers many common procedures.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Does it do anything else?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Yes, it also helps with diagnostic services.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6c4e7d28bf1315b50b4755138291e6b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Eligibility requirements for VA home loan program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get a COE in any other situations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may be able to get a COE if you meet at least one of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You ve sold the home you bought with the prior loan and have paid that loan in full ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "A qualified Veteran - transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You qualify for the program", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I use a COE I used before?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": " You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan if you meet at least one of the requirements listed below ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I get a COE in any other situations?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At least one of these must be true You:\nAre a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II ,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What do I do to request a restoration of rights?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state . Download VA Form 26 - 1880Find your state s VA regional loan center", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bdefae2a1523c83e5bf62bf854f82742", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to get benefits if I was a volunteer in the research for chemical and biological testing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You were one of the 60,000 Veterans who volunteered for research for the U.S.?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was one of 60,000 Veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it was the Biological and Chemical Programs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What needs to happen for me to get benefits as a volunteer in the chemical and biological programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you volunteer for research during 1942 through 1972?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I was a volunteer between 1942 and 1972.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an injury or disease from the participation in the testing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I do not have an injury or disease caused from the testing programs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "It looks like you are not eligible for medical care through the U.S. Army because you do not meet the requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So what happens, now that I was part of the research?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You can only get medical care through the U.S. Army if you were a volunteer during 1942 and 1975 and have a disease because of it.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "92ad767a2511f1aa489c13d0f7d195f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Foreign programs", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you plan to study in a foreign school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I would like to know what happens with the title For private schools abroad?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "For private schools abroad, the degree must be of equal value to those awarded by public colleges and universities in the same country, and the school must have the same entry requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and are there any exceptions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements do I need to meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4ff0daa446d8dc0b57e2e9ab9a968fd3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, hope you're doing well...Look, i wanted to know if there are some kind of technology courses for veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need it to progress on your career or to start something technology-related?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, precisely.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent. Then you must find if you're eligible for our new Veteran Employment Through Technology Education Courses.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Thanks. What are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you out of active duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yeah, i'm out already.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you qualified for VA education assistance under the GI BILL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yeah, that too.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have at least one day of unexpired GI Bill entitlement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, i have it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you been accpeted into a program by a VA-aproved training provider?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, not that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Sorry, but then you can't qualify for the program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "aabc96e4b9096af886c98df7094b84d9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Types of Veterans Identification Cards", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "and what is the purpose of these cards?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can use to show that you are a Veteran", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you on active duty, in the Reserves, or in the National Guard, including the Coast Guard?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you receive honorable or general approval under honorable conditions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have a DoD ID card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have a DoD ID card, you don't need to apply for another type of photo ID card to prove you are a veteran or to get retail or commercial discounts", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What information is there about Veteran Designation on a state issued driver's license or ID...", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Right now, all 50 states and Puerto Rico offer a veteran designation, an identification mark printed on driver's licenses, or state-issued IDs. The type of veteran designation can vary from state to state", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dd04899dc21804b59f8e06f666bb8b6e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help me apply for a Veteran ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I need so I can get one?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "I can ask you a couple of questions to see if you are eligible for a Veteran ID Card.\nHave you served on active duty , in the Reserves , or in the National Guard including the Coast Guard?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you are not eligible for a Veteran ID Card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what? I needed to be active or reserves?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You needed to meet both requirements to be eligible and one was that you had served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if I had one where could I have used it for discounts?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use it to get discounts offered to Veterans at many restaurants , hotels , stores , and other businesses", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so you are sending vets to certain places and everyone profits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Retail vendors volunteer to take part in this discount program. If a business decides to provide discounts to Veterans, it doesn’t mean that we are recommending or favoring that business. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2ddc14230a9d6ae347acafd62430d501", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I'm looking for some info about schooling opportunities for veterans. Are there any kind of these benefits?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, there are. These benefits can help you pay your tuition, pick out a school, chose a career and more.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's cool. But, look, i'm a active national guard member. Can i still get access to those benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I mean, there would be some kind of alternate method in any case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 4, "utterance": "Sure, no problem. Indeed, you have a choice. You can access benefits through Montgomery GI Bill Active Duty. That would be available if you served for at least 2 years on active duty and you meet all the proper requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Oh, really? That sounds terrific, thanks. And what kind of requirements? I suppose all must be verified, isn't?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "That's correct. May i ask if you were honorably discharged?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yeah, of course i was.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Good. Now, Do you have a high school diploma a GED or 12 hours of college credit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, i don't have any of those. That's not good, isn't?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Sorry, but you must meet all the criteria to get these benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "No, no, it's okay. Um, hey i heard about something called the Post 9/11 GI Bill, that could be a solution?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0f3beda70fc64b3736c7239bcebd21e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey good morning, how you doing?. Say, the other day i heard something about co-op training program. Could you tell me about it, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hi, and welcome. A co-op training program refers to a college or university program that lets you get a full-time work experience in between periods of going to school full time. With those, you may be able to get help paying for some of your cost like books, tuition and housing if you're part of a co-op.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That sounds awesome. what should i do to get that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Well, for that, lets do a little fact check, shall we? Are you using VA educational assistance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, i'm using that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Good. Now, are you enrolled at an approved institution of Higher Learning or IHL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Oh yeah, i am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in an educational program that requires part-time study and part-time work or training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, not at all on that last one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Then sorry, but you can get these benefits then.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, that's bad. Well, just to be sure, and to tell others. This program may help someone to pay part of its college or university costs, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, it may help you on that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And who is covered by that program, please?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Just veterans are covered until now.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "564ac2758e2bf8ba961e54123236d68c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may be at risk for certain illnesses . The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974 ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if I have any information that can help show that you were part of it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0944bcf5cf495d3087fe9f0e2381c94e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need some help with my application for student aid, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "a", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "a", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "a", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "a", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "a", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "a", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "a", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "a", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "a", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "a", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, we can help with the FAFSA process before you begin.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "19f79cabaf7b97ad5906c990af54adb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know about career options", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "we can give you a link so you can look at more information", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you love working with animals?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, what else you got?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you like working with computers?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "I use them but wouldn't care to work on computer related things, anything else?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you have any info for the parents to look at?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is this information for a parent that is planning ahead for a child's higher education?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes it is", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We have resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support their child's college journey.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do you have any info on how college can help me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can look at our Reasons to Attend a College or Career School section", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ee7631c809126d88bff37909a0d0fa2e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like to get information about new applicants", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are not currently on an income-based plan and want to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an income-based payment plan that limits your payments to a percentage of your income.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and what can I do if my income has changed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you can request that your income-based payment be recalculated to reduce your current monthly payment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who should complete this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Borrowers currently on an IDR Plan who need to re - certify or make changes to their repayment plan .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What plans may be suitable for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "one of the following income-based plans may be right for you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And what do i need?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "FSA Verified ID", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d17e10d1d44e53046b773b3b44e697e3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do student loan deferments allow me to temporarily stop making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, student loan deferment could help you temporarily stop making payments and sometimes is the best solution; but it does not help in making progress in paying back your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any other alternatives to consider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Actually yes, there is an income-driven repayment plan that you should consider.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Why is an income-driven repayment plan better at getting relief?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is a better option because income-driven repayment plans base your monthly payment on your income and family size and your payment could be zero a month.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I am in the military or have been in the military could I get a deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you believe you are eligible for the military deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I believe I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you on active duty military service ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you may be eligible for the Military service deferment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I don't pay the interest on my loan and allow it to capitalize?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It will actually make your total amount you repay higher and unpaid interest is only capitalized on Direct Loans and FFEL loans.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "68ae50d6b5a86bc836f4226c592a8e56", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will a student loan deferment help me out if i need to stop making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can see if a deferment is right for you and you would not have to make a payment but you won't be making any progress toward forgiveness or paying your loan back.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any other alternatives that make sense?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you could always try an income-driven repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is a graduate fellowship deferment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is a deferment that if you are enrolled in an approved graduate fellowship program, which is one that provides financial support to graduate students to pursue graduate studies and research, you are eligible for the deferment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could I be eligible for the military service deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you on active duty military service in connection with a war, military operation, or national emergency?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, I am in military service.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then you could be eligible for the military service deferment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Am I making progress toward forgiveness when on an deferment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "On a deferment you have no payment, but it will not allow you to make progress toward forgiveness.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fa81cc40772677c5cd2d0ae88b52aa83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " What is the feedback center for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " You can use the feedback center to give us feedback regarding any complaint, issue, concern, suspicious activity, or scam that you are aware of or simply to giving us positive feedback or to review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I don't agree with the response to my submitted complaint?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you should follow our procedure for resolving disputes before contacting the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you guys help me in any other way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to speak with an agent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Not really.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you interested in our popular topics?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Not right now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What kind of positive feedback can I give?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " You can share a positive feedback about your financial aid experience, for example.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "eebbfd16b9cd11da9a9639a73a84b40d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the feedback center ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The feedback center is important for us because you can submit a complaints for issues, concerns, suspicious activity, or a scam and you can give us positive feedback or review an already submitted case for Federal Student Aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I submitted a complaint to Federal Student Aid and I got a response I do not agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you believe your response is not in agreement with you or believe it is incorrect you should follow our procedure for resolving disputes and you should do this before contacting the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I get help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need to speak to an agent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't need to speak to an agent.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you need to look at some popular topics for your answers?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I would like to look at some popular topics that could help me.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can I share some positive feedback I have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, some positive feedback is always welcome at the feedback center.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I speak to an agent if I wanted to ?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would have to call our number at 1-844-651-0077 in order to ask a question or to submit feedback.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9a60c5c52bef5060e140b1108527440d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "is this where I go to complain?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your feedback is important to us. You can submit a complaint , give us positive feedback, or review an already submitted case.\n ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what can I do next if I don't agree with what Federal Student Aid decided?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can follow our procedures for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I just submit another complaint?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam , on behalf of yourself or someone else", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can you give me a link to submit a complaint?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I will give you the link", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you also link me to where I can view my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, just log in to your account to view, track or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is there anything else we can help you with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, thanks", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a4596e1f644a9709ce612f75c9ce216", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have something to submit about false information that I was given.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This is the place to submit a complaint an issue, concern, report suspicious activity, scams, or give us positive feedback.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response that you didn't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes that's the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, we suggest that you follow our procedure for resolving disputes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Wouldn't it go faster if I contacted the Ombudsman directly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We encourage you to follow our procedure before you contact the Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I had a relatively good overall experience, can I mention that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course, that would be beneficial to all in that department.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there a way to see what is up with my on going cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can log on to your account online to view, track, or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And if I need to talk to someone directly?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you feel that you need to speak directly to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes I might just need to.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Call 1-844-651-0077 for help with submitting your feedback or to ask questions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "278da9cb1ec6094c2b617c6d296e52ec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Did I reach the feedback center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you have reached the feedback center and your feedback is very important to us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you do not agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I did not previously submit a complaint.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I log in and manage my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can log in and manage your case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Am I allowed to share positive feedback also?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you are allowed to share positive feedback at the feedback center also.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you want to speak to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I would like to speak directly to an agent about my feedback.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you can call for help to submit your feedback or to ask questions at 1-844-651-0077.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "86dc1f052fe17a1e01ebb27402339606", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm here to ask a few things about submitting feedback.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Then you're in the right place, your feedback is important to us. You can submit a complaint an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you don't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, there was no problem.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I mean, I can submit a complaint, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I don't agree with the response, like you already hinted at?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you believe the response is incorrect, follow our procedure for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will do. Is there way I can manage my cases online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can manage your cases online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I wish to speak to an agent? I mean, actually talk to someone.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can always call for help with submitting your feedback, or to ask questions. Simply dial 1-844-651-0077.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dc5c95ab0ca027d5e5703865a550126e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why is their a feedback center for Federal Student Aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have a feedback center because it is important to us to find out complaints for issues, concerns, suspicious activity, or scam, and it helps to give us positive feedback also.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you are not in agreement with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I have not received a response back.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I allowed to submit a complaint on behalf of someone else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can submit a complaint on behalf of someone else or for yourself.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can i share some positive feedback about my financial aid experience if I wanted to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we welcome positive feedback as well.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I manage my cases online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, just log in to your account to view, track, or update any case info you might have.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you need to speak to agent now?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I would like to speak to an agent.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you want to call and talk to an agent to submit your feedback?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I would like to call.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can call for help submitting your feedback or to ask questions at 1-844-651-0077", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c95f17409a14a77ec4e667173917acf4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, could you explain to me what exactly the function of the Feedback Centre in relation to Student Aid is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Feedback Center is a useful function that allows you to submit an array of things, including submitting complaints, any concerns you may have, any suspicious activity that you encounter. You can also use this Center to give positive feedback or review cases that have already been submitted", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have already submitted a complaint to the Feedback Center and don't agree with the response I received. Have I any further recourse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you receive a response in relation to a complaint that you don't agree with or that you believe to be incorrect, you should follow the procedure to resolve disputes. You are advised to do this before you contact the Federal Student Aid Ombudsman Group", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I manage my own personal cases within the Feedback Center?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can log in to your account where you can view, track or update your own cases", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Is there anything in particular that we can help you with at this moment in relation to managing your cases with the Feedback Center?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I have nothing in particular that I need help with, thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What in particular do I need to do to manage my own personal cases within the Feedback Center?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When you log into your account in the Center, you then click on Manage Cases", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there anywhere within the Feedback Center where I can share positive feedback in relation to my financial aid experience?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can log onto the Feedback Center and go to the section stated \"Share Positive Feedback\"", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6310d8ecda2b1f059e596f55286520d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'd like to submit some feedback on my experience.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you can submit a complaint, an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you didn't agree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes that is the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case follow our procedure for resolving disputes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "And how do I subsequently check on my case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can log in to your account to view, track, or update your case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I find this information insufficient. Is there any way to get more help beyond this feedback center?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "I'm sorry to hear that. Would you prefer to speak to an agent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I guess not.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "We have more information that has proven helpful to some. Would you like to see our popular topics?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes please.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is it possible to submit a complaint?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It is possible to submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "73a25da9db7e0cfe302a7a2b706a9707", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does the feedback center do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The feedback center is important because you can submit a complaint an issue, concern, suspicious activity, give us positive feedback, or review an already submitted case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I don't agree with a response from Federal Student Aid after my complaint?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you feel the response is incorrect or don't agree with response then you have to follow our procedure set in place for resolving disputes and we would like you do it before you contact our Federal Student Aid Ombudsman Group.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I share positive feedback also?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we encourage you to share positive feedback about your financial aid experience.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I mange my cases?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need to log in to your account to view, track, or update your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there someone I can call?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to speak to an agent?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I would like to call to speak to an agent.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you can call 1-844-651-0077 to talk to an agent about submitting your feedback or to ask questions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "95107a4424342963909656f1d9e3e965", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here for plus loan info?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "They can help you pay for education expenses not covered by other financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "where do I apply for a parent plus loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use the online application to apply for a parent PLUS loan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what's needed to get one?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a biological or adoptive parent of a dependent undergraduate student enrolled at least half-time at an eligible school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I am a parent", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in a situation where you don't have an adverse credit history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You are not eligible for a Parent Plus Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can my kid get a loan instead?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we also offer PLUS loans for graduate or professional students", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2e11eaf9b58861fafb25eb4846886e04", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are Direct PLUs Loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "PLUS loans are federal loans that parents get to help their dependent pay for education expenses.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Could I apply online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can fill out the online application for a parent PLUS loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How much am I allowed to borrow with a PLUS loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The most you can borrow with a PLUS loan is the cost of attendance at the school your child would attend minus any other financial assistance and the school determines what the cost of attending there is.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What must I do to receive a parent PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you the biological or adoptive parent or a step-parent of a dependent undergraduate student who would be enrolled at least half time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am a parent of a dependent undergraduate student that will be attending full time.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you not have an bad credit history?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, my credit is not bad.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you meet the general eligibility requirements for federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I do not.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you would not be able to receive a parent PLUS loan.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6929d97f1d025f727821be208f1a7bdf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do all schools cost the same or do they differ from school to school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, all schools are different but we can give you tips on how to lower costs when you go to school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there discounts that colleges could offer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you going to the same school as one of your parents did or are you considered an alumnus?.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i am not attending a school one of my parents attended.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Will there be more than you or another child from your family attending the college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I would be the first child in my family attending the school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you a student government leader or editor of the college newspaper or yearbook?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I am not either a government leader or editor.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you an older aged student or family's main wage earner?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am my family's main wage earner.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you might be able to get a discount on tuition from the school you are attending.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What are combined degree programs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Combined degree programs or three-year programs allows a student to take all required courses for graduation in three years instead of the normal four years, in turn eliminating the last year costs of education.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2f6926112b7fd447ffef680c5d2b457d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to do a little digging to learn more about paying for college", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you learn about college costs and give you tips on how to lower costs when you go to school ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how many classes should I take to help save money?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Take the maximum number of credits allowed, so it reduces the amount of time it will take you to graduate", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "are these tips good at any college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should go to the schools you are interested in to get additional information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "why else should I take all the classes I can?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Most schools charge a set price for a specific number of credits taken in a semester, so it helps you when you finish school faster.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "any savings for school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you the child of an alumnus or alumna?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, both my parents graduated from college", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Those colleges they attended may offer discounts on tuition", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how can I save on living expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can live with your parents or other family to save on housing costs.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6c00f80fa975923b3af5df055f965f2b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you please tell me what is included in the Federal Student Aid Specific Resources section of the IT Standards Library?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The section you mentioned includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project my be required to comply with dependent on the contract.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is included in the General References section?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The General References section includes Lifecycle Management Methodology.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Does an IT project have to comply with the Specific Resources?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes all projects may be required to comply with the resources dependent on the projects specific contract.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have a IT project at the moment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No not at the moment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "What is your involvement with Data Management?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I am involved Data Management at the moment.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case you should follow the Data Management Resources that are provided.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What is involved in complying with the Program Quality Assurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will have to undergo the Production Readiness Review (PRR) Process.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "56ecb9ca49fe6db3568b935cff6c0510", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you inform me what actions can I take for the credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You must have an endorser for this purpose.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What requirements must the endorser meet to seek credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "You can opt for a Direct PLUS Loan as long as you are eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Endorsers participate in this program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this case they do not participate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you explain what is the adverse credit is incorrect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It can make credit approval difficult.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the lender's deed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Its purpose is the credit release.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I need information related to mitigating circumstances?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You are primarily an authorized user on the account.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f9aa69339de7652e855b2c941a24d7c9", "turns": [ { "da": "response_negative", "role": "user", "turn_id": 0, "utterance": "Hello, can you advise me with the credit part?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 1, "utterance": "Where can I download bankruptcy related documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 2, "utterance": "As a primary requirement you have to fill out various documents related to the topic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can you explain in more detail what you just informed me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "It is important that you look for an endorser so that they facilitate your credit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "What consequences can generate that the adverse credit is incorrect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "The endorser must meet certain conditions to be eligible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "The endorser can be the student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Can not be.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What information can you give me regarding adverse credit is incorrect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It all depends on the information you supply.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8d74d9ba217ee89611a9b52d82ce042e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the direct plus loan application for graduate students. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you wondering what a Direct PLUS Loan Application for Graduate/Professional Students is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I know that already.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to apply for a PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First you need to log in to start your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Wait, can you describe the Direct PLUS loan application again?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I have placed a security freeze on my credit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I have to take care of the freeze now or can I do it later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You need to take care of the security freeze before you continue.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0847d31eaab4dd943f8e9b0f6de370cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is Aidan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology, artificial intelligence, and natural language processing to answer your questions. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what types of questions Aidan can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yea give me an example", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you have any common financial aid questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yeah, what can you help me with?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You could type: \"What kind of grants are available to pay for college?\" , to get an answer.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is that the type of question you wanted to ask?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not really, but I get how it works", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what else can he answer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can find out your current loan account balance, learn more about grants, or get help contacting your loan servicer.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e5f099465dd520e5534a61313364656", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps involved after I submit my FAFSA form for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Firstly, you will need to check that all the information that you supplied is correct and completed in full as it appears on your Student Aid Report (SAR)", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I receive my SAR after submitting my FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "By providing us with a valid email address, you will receive an email from noreply@FAFSA.gov. This will give you instructions as to how you access your SAR online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I have no email address, how do I receive my SAR in this case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "With no email address, you will receive a SAR or a SAR acknowledgment via postal mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I get a copy of my SAR if I am unable to log into the fafsa.gov website?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID 1-800-433-3243. You request a copy of your SAR through this phone service and a copy will be sent to you via the mail, please allow 10-14 days for delivery", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When looking at my SAR, I noticed a mistake. What can I do to rectify this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you reviewed your SAR fully and found there to be errors present?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I'm only asking should this situation arise", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "24dfa8e37e58bafccdb24c6416bc2ac3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions about what it means to be a co-signer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. A co-signer will be the spouse of the applicant who initiated an Income-Driven Repayment Plan request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you aware that the co-signer isn't obligated to repay the loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I didn't know that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How long does it usually take to go through the co-sign process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The majority of people complete the process in just 10 minutes. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Who can complete the co-sign process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The spouse of the applicant.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "It is saying that I need a co-sign code, but I don't think I have one. What should I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you are the co-signer, you should contact the IDR applicant for the code. If you are the applicant, you should have received an email containing the code.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I can't find the code and my IDR is part of a Direct Consolidation Loan Application. Where can I find the co-sign code?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Once you log into your account, you will need to click on \"Direct Consolidation Loan Applications\" under My Loan Documents to locate the code.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a89d55347e93a886fb37836ce2f91d10", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with understanding how financial aid works.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do your questions pertain to a specific type of financial aid, such as grants?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I'm not sure how they work.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Grants are usually based on financial need and normally do not have to be repaid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What about student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Just like other loans, student loans are money that's borrowed to pay for college. The money will need to be paid back, as well as any interest that your loan(s) accrue.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Does the federal government provide any type of aid other than Federal Student Aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What could affect my eligibility for financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There are many factors that affect a student's financial aid eligibility, such as being a member of a military family.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can I look for other sources of aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There are several sources for financial aid, including federal, state, and college.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "46ec03ac80a35c6897417682f13314e2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the amount of my federal student aid figured out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "When you fill out your FAFSA form the college you list will use the information you provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How does my school figure out the non-need based aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Your school has a formula they use to calculate they non-need based aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Will this example help you, \"If you have cost of attendance at $16000 and you have been awarded a total of $4000 in need-based aid and private scholarships, the you can get $12000 in non-need based aid.\"", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, it does not help me understand it at all.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my COA is $16000 and my EFC is $12000?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then your financial need is $4000.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does cost of attendance or COA actually mean?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your COA is the amount you will pay to go to school.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you attending at least half-time?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I will be attending at least half-time.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your COA would be the estimate of tuition and fees, cost of room and board, cost of books, supplies, transportation and many more.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "374b81934e6ecb84a6eb25a6ac943716", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it wise to compare school aid offers I get from each college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you applied at several colleges?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i have not yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Will my aid amount be the same at each school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Actually, each financial aid package is different because each college is different in what they offer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I figure out net price for my school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are easy steps to follow when figuring out net price of net cost.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it best to look at each cost per school for aid offerings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, always be sure to compare aid offerings from each school to see which will be most affordable.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if the school i want to attend does not list the cost of attendance on the aid offer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You should ask the financial aid office for the figure and make sure it includes the amounts you would pay to the school directly such as tuition and fees as well as living expenses, books and supplies, and transportation.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a99fe32dad1b2f5f618d3dceaa3b40e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to help me with something. I recently left the school and the school did not make the required return of the loan funds to the loan administrator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course, we will help you learn more about your unpaid rebate registration to see if you can qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "dropped out of school after receiving a loan from the Direct Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I would like to know if you could be eligible for a discharge of the part of your loan that the school could not return?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I am ready to request the download of the refund without paying, what do I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must complete the Loan Download Application - Unpaid Repayment and submit the completed form to your Loan Manager.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How much of my loan will be canceled if I am approved for loan cancellation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Only the part of your loan that your school should have returned will be canceled. Contact your loan servicer for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do I request a refund download without paying?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should contact that school and try to resolve the problem with the school before requesting an unpaid reimbursement registration.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "004c3a9f9f24203151aa259f8db7a8f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a question regarding the Loan Simulator in the FSA process. How accurate is it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I have not tried it yet, I'm just wondering how accurate it is", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Is there anywhere on the website that I can send feedback to try to streamline the process or make it more user friendly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can contact us in the \"Help Us Build This Tool\" section, where you can share your feedback, ask any questions and send any requests for new features", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there a share option built in with the Loan Simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we have invited every user to share the Loan Simulator with their friends and family", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I get the most accurate result from the Loan Simulator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will need to provide the most complete and accurate information during the process. This tool cannot however, predict your future payments with 100% accuracy", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What exactly is the Loan Simulator within the FSA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Loan Simulator is a new tool that is designed to help you make decisions about your student loans. It can be used to find repayment plans that will suit your needs and wishes, and may even prompt you to consolidate your borrowings ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1ea61fcaea014934192f96f0c0e4629d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to see what payments will be like for a loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can try the Loan SImulator. The Loan Simulator is a new tool to help you make decisions about your student loans. You can use it to find a repayment plan that meets your needs and goals.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "will it actually give me a good estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to get the most realistic results?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not, if I have to give too much personal information. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I just give numbers that are close but not the real thing and start a new simulation to see how different numbers work for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can see what happens when you borrow more.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will it show me what happens if I get into financial trouble and stop making payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can find out the impacts of suspending payments", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do I use this thing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will guide you through a series of questions based on your selections ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "638fc58d2947994da8c91d72b2bb0994", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, could you please advise me as to the accuracy of Loan Simulator, is it accurate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you provided Loan Simulator with accurate information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I have not tried Loan Simulator yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can the Loan Simulator predict future payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The Loan Simulator can only provide realistic results if you provide complete and accurate information about your circumstances but you must keep in mind that the tool can't predict your future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is it possible to make suggestions to make the tool better?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes we would appreciate your feedback and any requests for new features that you think will be helpful.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it possible for you to guide me through the loan simulator so that I will get the best results?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes I can guide you through a series of questions based on what might be best for you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Am I allowed to share the Loan Simulator with others?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "For sure you can invite your family and friends to use the tool.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ff733a52775d4450b234a61a79a8b257", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions about the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what you need to do to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm aware of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Where can I learn more about the calculations of the simulator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can learn more about Loan Simulator calculations on our website.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I'll check it out later. Is there a way I can help with improving this tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can contact us to share your feedback, ask questions, and request new features.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I share the loan simulator with others?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course, we invite you to share this tool with friends and family.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Oh, before I forget it: how do I get the most accurate results?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can't predict your future payments with 100 % accuracy.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b63bd8188248095b276dde006e2b704b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have a few questions about the accuracy of the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to get the most realistic results then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, because I'm certain none of the results are actually reliable.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I entered the wrong data. Can I start from scratch with the whole simulation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the loan simulator intended for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Does the school determine how much I need to borrow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, and here you can see how choice of school affects how much you may need to borrow.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can the simulator help me pick a plan for my studies?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. You can use it to find a repayment plan that meets your needs and goals or to decide whether to consolidate.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0c1e80e2248d3f5897ebeed3ccf81d26", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help using the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to assist you with that. The loan simulator is a tool that helps you make decisions about student loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I get the most realistic results from the loan simulator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It's always important to know that the simulator is not 100% accurate, but for the best results, be sure to provide complete and accurate information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I start my repayment plan strategy from scratch?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Finding a repayment plan that fits your needs is very important.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I get started using the loan simulator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The simulator will guide you through a series of questions based on your selections.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you need assistance finding the best repayment strategy for you?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes. I would definitely appreciate some help.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Excellent. We can help you find a repayment plan that best fits your needs and goals.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What important information should I know about using the loan simulator?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "As I've mentioned before, the simulator is just for informational purposes only and shouldn't be taken as financial advice.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "99cd845114f746c6967fbb00d213c43f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here because I have several questions about the loan simulator, for example about it's accuracy.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that'd be great.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You'll need provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can t predict your future payments with 100 % accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I allowed to share the loan simulator with others?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we invite you to share this tool with friends and family.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Great. Can I help you improving this tool somehow?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Contact us to share your feedback, ask questions, and request new features.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I use the results to plan my finances?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but remember: the results of Loan Simulator are for informational purposes only and should not be considered financial advice. You are encouraged to review all available options and make decisions about borrowing and repayment that align with your individual goals.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So, using this tool, can I also simulate borrowing more money?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course, simply start from scratch to do this.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1867d53954e424f70f43fbc72af83287", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to know how accurate is the loan simulator?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to get the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Provides complete and accurate information when using Loan Simulator. Please note that this tool cannot predict your future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And how can I collaborate to build this tool?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Contact us to share your feedback, ask questions, and request new features.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what is loan simulator?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans. Use it to find a payment plan that meets your needs and goals or to decide if you want to consolidate it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what do I do if I'm struggling with my payments", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Decide whether you want to temporarily stop payments or reduce your monthly payment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what is the aim of the simulator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Loan Simulator results are for informational purposes only and should not be considered financial advice.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "879282709c4653c7158d85b2483e015d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about loans, and the loan simulator.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, we are here to help you. The loan simulator is a tool that will help you to know the realistic results related to your loan. Is this what you are looking for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's exactly what I'm looking.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great! You just need to provide all the information in the most accurate way possible to get a prediction of how your loan could result.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Ok, is this information provided any legal value or I can use it when I try to apply for the loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The result of the loan simulator is just for informational purposes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. But this will help you to be more accurate on what you can do for someone like me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, along with your feedback, questions and any kind of request, will help to improve the tool.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "This may help me to know what would happen if I try to borrow more money for any extraordinary situation? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes, it can help you to know what would happen if you ask for more money for extra educational expenses, returning to school or finishing your studies later than expected. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Great, that sounds pretty cool and use full, I can share this tool with my friends?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, please. We invite you to share this tool with your friends and family and any person who can need it.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ccbe515a4ec922b4240e3ec7a02f9ef6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are loan simulators accurate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want the most realistic results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I want the most realistic results.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should provide complete and accurate information when using a loan simulator and keep in mind it cannot predict any future payments with 100% accuracy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the loan simulator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The loan simulator is a new tool to help you make decisions about your student loans and whether or not you should decide to consolidate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there ways to help make the tool better?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We love feedback, the asking of questions, and request of new features.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are the results of the loan simulator just used for informational purposes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, results of the loan simulator are just for informational purposes and is not real financial advice. As always, you should review all available options and make decisions that are right for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it possible to share the loan simulator?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, we encourage you to share the tool with friends and family.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "971be81a501acb52e143a12890772498", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like help with the following, how do i decide which income based payment plan should i choose?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to decide which payment plan suits you based on your income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "it's not what i want", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "If I have to certify my income every year, what should I do with my family's data?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You must provide your loan servicer with up-to-date income and family size information so that your servicer can recalculate your payment. even if there is no change.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "in case of having loans from the FFEL Program. What I can do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "if you want a plan your only income based payment plan option is the IBR Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "under what conditions will my AGI be used?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "One of the conditions is if you filed a federal tax return in the last two years.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "If that is my case, what else?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "in this case your current income is not significantly different from the income reported on your most recent federal tax return", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "but this last does not apply to me", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "ok then This will be your adjusted adjusted gross income or alternative income documentation. we can't help you", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f63d9e4755ac164ba7d3309414fd030e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I need help with my payment plan. How do I decide which income-based payment plan to choose?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ok but decided that an income based payment plan is what you want?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no well I'm not sure", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What would be an income based contingent plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "under these conditions it would be: Income - Contingent repayment plan ICR Plan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what they are and what they consist of REPAYE and ICR Plans", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "well these plans consist that the payment is always based on your income and the size of your family, regardless of any change in your income. This means that if your income increases over time, in some cases your payment may be more than the amount you would have to pay under the Standard 10-Year Payment Plan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I understand and how my AGI is used", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you file a federal tax return in the last two years?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no i haven't", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "in this case it cannot be your adjusted adjusted gross income or alternative documentation of income.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0735a5d6c85ff0bf56b42544121b3d18", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need to know what is the forgiveness please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, what you have to know is that the amount varies between $ 17,500 or $ 5,000, it all depends on the case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is important to note that you must submit eligible loans under the Direct Loan Program and the FFEL Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Can you tell me more about it?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you tell me if you can receive forgiveness from various entities such as teachers and public services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can choose both plans but not the same teaching service period.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you explain to me on the subject?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course, if in the five-year period, it will not count towards the 120 monthly payments required for the Public Service Loan Forgiveness Program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you inform me of the maximum amount to receive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You can choose 17500 and you have to show that you qualify for such a plan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Who qualify for this purpose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "It is noteworthy that the loans range from $ 17,500 to $ 5,000 depending on the case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What does the AmeriCorps Program consist of?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Mainly we can say that the AmeriCorps Program cannot be counted for the five consecutive years of teaching required for the Teacher Loan Forgiveness Program.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "908f6b09ffa978a8d6c4b3caba86b30e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know if I can get my federal student loans forgiven for their service as a teacher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must learn about the forgiveness program to see if you qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I already teach full-time for five full academic years in a row at a low-income school, do I qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in view of your history you may be eligible for forgiveness of up to $ 17,500 on your Subsidized and Unsubsidized Direct Loans and your Subsidized and Unsubsidized Federal Stafford Loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand and to be a highly qualified teacher, what should I have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have at least a bachelor's degree?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if i have a bachelor", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you received full state certification as a teacher?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have not received it", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "cannot pass as a highly qualified teacher", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I have a direct consolidation loan, who would be eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid a Direct Subsidized Direct Loan, an Unsubsidized Direct Loan, a Federal Subsidized Stafford Loan, or an Unsubsidized Federal Stafford Loan", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5ca7d65ca20607c3842bd1325be57870", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I need Exit Counseling?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what Exit Counseling is for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I know what it is for.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you are aware that it provides important information to get you ready to pay back your federal student loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have a subsidized PLUS loan do I need Exit Counseling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, it is required for you to complete Exit Counseling because you have a subsidized PLUS loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I drop below half-time enrollment, do I have to complete the Exit Counseling?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you would have to complete the Exit Counseling.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I decide to leave school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you are required to take Exit Counseling.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I have to take it once I graduate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, if you have the Direct PLUS loan or FFEL loan you would have to take Exit Counseling.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "bb291986d8e86ccf5a5e8ab6cc1b6445", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I choose the Direct Loan Master Promissory Note I want to preview?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you an Undergraduate Student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I am not an undergraduate student.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Gradudate Student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am a Graduate Student.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would have to find the MPN that you need whether it is a Direct Unsubsidized Loans, Direct PLUS Loans or both and would have to complete each one.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What exactly does the Mastery Promissory Note do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It explains the terms and conditions of your loan and you may receive more than one under an MPN over a period of 10 years to pay your or your child's educational costs.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I learn more about Master Promissory Notes for parents of an Undergraduate Student?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Use this MPN for Direct PLUS Loans available to eligible parents and view the demo online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I learn more?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can learn more by logging in and selecting your MPN type.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d4e3f2cf06cc6288052e9b9e52edb38f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for more information on entrance counseling , can you give me some?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you familiar with the term itself?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not really, can you help me?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know what group of people are suited to entrance counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I really don't know who it is suited to", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know how long the entrance couseling takes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, this I do know", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, just to let you know, the entire counseling process must be completed in a single session. Most people complete it in 20-30 minutes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What do I need to partake in entrance counseling?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "All information is contained within the counseling section on the website", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Dies every school offer entrance counseling?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Each school may have their own alternate entrance counseling requirements. Your school finance aid office will be able to tell you this or you can check out that the counseling available on this websitr satisfies your school's requirements", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5897a98d5b8d11ddd4911c8f32b4e94d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, a question. Can US students apply for federal aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to search for information related to the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "In my case I am not from the USA, can I participate in obtaining federal aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For certain procedures carried out on a specific date they are applicable.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Where do I have to send the FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is essential that you go to the financial aid office to request information related to the subject.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I am not an eligible citizen, what can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Also so far I only have a Notice of approval to apply for residency.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "I only have a Notice of Approval to apply for residency, can I qualify for the aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Can't you currently receive federal aid if you are not a US citizen?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I go to the embassy to request information regarding the subject?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, you can search for information in all those institutions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "caede9b6629bc51e0e8279a06372f8ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know whether I, as a non-citizen, qualify for federal student aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First, it's very important to know that being a non-citizen does not automatically disqualify you for aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What would cause me to be ineligible for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Certain types of documentation can disqualify you. Do you only have a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't have this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Okay. Are you in the U.S. on an F-1 or F-2 non-immigrant student visa?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you hold a G series visa pertaining to international organizations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "I'm sorry to have to inform you that this disqualifies you for federal student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I have other documentation, but it's expired? Can I still qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Has your green card expired?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Although this still does not qualify you for federal student aid, I advise you to promptly renew your card, if you are able to.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "95eb1569c01691ed454fe5a51d485884", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the best choice when accepting financial aid from a school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Accept financial aid funds you don't have to pay back above anything else.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you received your school's financial aid offer yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have not received the financial aid package from my school yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the process of telling my school which aid I will accept?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your student aid offer will include directions on how to accept the aid offer and you might have to put the amounts you are accepting in an online form and then submit it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I have questions about what I am accepting?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You should always contact the school if you have questions about what aid you are accepting and the repayment terms.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I know which student loans to accept?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know which student loans you will want?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, i have not decided yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you considering a state, school, or private student loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I have decided to consider a private student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should learn the differences between federal and other loans then.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "67dcb04fb5b737616bdf2712a1dc93a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here hoping you could explain how the income-sensitive repayment plan works. Can you tell me more about this plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The payments under this plan increase or decrease based on your annual income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What can you tell me about monthly payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Under this plan, you'll have monthly payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm aware of that. But what if I have FFEL Program loans owned by the U.S. Department of Education ED?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you should contact your loan servicer.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I understand. Say, which loans are eligible for that repayment plan we talked about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Allow me one final question: what if I have FFEL Program loans that are not owned by ED?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that situation I'd recommend you to contact your lender.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b38208cfc97e6611a0c5c32c75943119", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi could you help me choose the federal student loan repayment plan that is best for me\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to make your payments more affordable?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not necessarily\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "and after choosing a plan can you change it?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and can you help me how to use loan simulator\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Before contacting your loan manager to discuss repayment plans, you can use our Loan Simulator to get an early look at the plans you may be eligible for and see estimates of how much you would pay monthly and overall.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have several loans?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can consolidate them into a single Direct Consolidation Loan. This can simplify repayment if you currently make separate loan payments to different loan holders or administrators, as you only have to make one monthly payment.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And what is the payment of my federal Perkins loan?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5c5115ce939ff63ff9e3c01c7c18b130", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to find the best repayment plan for my school loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want affordable payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "that would be great", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Repayment plans can be based on your income to make them more affordable", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you combine my loans so I get a better payment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can consolidate them into a single Direct Consolidation Loan. This may simplify repayment if you are currently making separate loan payments to different loan holders or servicers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do I just make one payment or two payments to one place?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will only have one monthly payment to make if you consolidate them into a single Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so I can do this for my Perkins loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You can contact your school for more information on Perkins Loan repayment plans. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do you have a chart that shows what payments will be like for whatever I choose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use the Loan Simulator to get a look at which plans you may be eligible for and see what your payments will look like", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "250338ff7a1f1071553b8226fe30198f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you help me choose the federal student loan repayment plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the most affordable ones?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not really", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "can you give me details to pay my federal Perkins loan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and how can i pay it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Check with your school for more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What veneficio give me the plans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "repayment plans can give you more time to pay back your loans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "if I have separate loans to different loan holders or administrators,\n can i make a monthly payment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, however, there may be trade-offs, so you'll want to learn about the advantages and possible disadvantages of loan consolidation before consolidating.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8c331384b54e9f0e583ec347187519bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to see what I can get out of a repayment plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for an affordable repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I what to see what is available ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "can I consolidate loans to get a better plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have multiple federal student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes I have two", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can simplify repayment by consolidating them into a single Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I can do this with a Perkins loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You should contact your school for more information on Perkins Loan repayment plans. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "where can I see who my loan servicer is?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can find the loan servicer­ for your loans by logging in to \"My Federal Student Aid.\" ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5d5e0245dadf0578d2c5726754279f0c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to help me choose the federal student loan payment plan that is best for me.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you in search of a loan where your payments are more affordable?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not necessarily\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "And how can I see what plans you can access?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Before contacting your loan manager to discuss repayment plans, you can use our Loan Simulator to get an early look at the plans you may be eligible for and see estimates of how much you would pay monthly and overall.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what are the loans based on?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "repayment plans may give you more time to repay your loans or may be based on your income.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "And then could I change the payment plan?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And how is the federal Perkins loan?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bfabd014916bbd193523eb40cf3b160c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have some questions about my student loan plan. Perhaps you can help me with that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to make your payments more affordable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "That would be nice, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should know that repayment plans can give you more time to repay your loans or can be based on your income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand that. What if I want to change my repayment plan, though?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Contact your loan servicer if you would like to discuss repayment plan options or change your repayment plan. You can get information about all of the federal student loans you have received and find the loan servicer for your loans by logging in to \"My Federal Student Aid\".", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So if, for example, I am given a repayment plan, I can simply change it to another?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Correct. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time for free.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How does repaying a federal perkins loan work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. Check with your school for more information on Perkins Loan repayment plans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's good to know, thanks. So what if I have multiple federal student loans? How can I consolidate then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can consolidate them into a single Direct Consolidation Loan. This may simplify repayment if you are currently making separate loan payments to different loan holders or servicers, as you'll only have one monthly payment to make.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8c7c4151ba40281985aac6b00c86d207", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help choosing a federal student loan repayment plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you having trouble paying your student loans and are looking for payments that are more affordable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my son is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Is it a good idea for my son to consolidate his student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Consolidating them into a single Direct Consolidation Loan can help him simplify the repayment process, since he will only have one monthly payment to make.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "My son was already assigned to a repayment plan, but he is having trouble keeping up with the payments. Can he switch to a different repayment plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Absolutely. Your son can change his repayment plan for free at any time.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How exactly does a Direct Consolidation Loan work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A Direct Consolidation Loan allows your son to combine all his student loans into one loan, so instead of paying separate payments to each loan holder, he would only be making one monthly payment.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you consolidate multiple federal student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "83d0b2460c08c0088baa61a31b7e3060", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here to look at a good repayment plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for a repayment plan with affordable payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no looking for information on any plan affordable or not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "who can I talk to so I can get some options?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can contact your loan servicer if you would like to discuss repayment plan options.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "who is my loan servicer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can find who your loan servicer­ is by logging in to \"My Federal Student Aid.\"", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can you give me an idea of what my payments will look like if I give you some of my info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use the Loan Simulator to look at what plans you may be eligible for and see estimates for how much you would pay monthly and overall. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "is all this info you're giving me for all loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you have a Federal Perkins Loan you can check with your school for more information on repayment plans.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1a61c8453092f1bca0f81183cba9e252", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what federal payment plan you recommend me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Choose a plan where payments are made easy for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I need to find a payment plan that suits my needs, what do you recommend?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "A payment plan can give them more time to pay and can also be adapted to your income.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "When selecting a payment plan, can this be modified at any instant of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course, they can be modified and at no cost.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who can I go to request information on the subject?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is recommended that you seek out your loan servicer if you want to discuss your payment plan options or change your payment plan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is the loan simulator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "This tool is used to get an early look at what plans you may be eligible for and see estimates of how much you would pay monthly and overall.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What differences can be found between the Perkins Loan with the Direct Loan Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They are not the same, Check with your school for more information.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7b7a7e40055f7ddf2fdb076a06b7d88b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some help choosing the right federal student loan repayment plan that's best for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how you can make your payments more affordable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I already know that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can I change my repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time for free.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I repay my federal perkins loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. Check with your school for more information on Perkins Loan repayment plans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I consolidate my loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have multiple federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, just one.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1744411664461856bea00943f752aa4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to have more information about the delinquency of student loans and default.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course it is essential that the loans are repaid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if you made the refund arrangements soon?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case you can resolve the breach quickly. Learn more about how to get out of default.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and who has to declare if the loan was made under the Federal Perkins Loan Program?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date. Find out where to go to get information about your Perkins Loan.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And how can I do if I have problems to make the payment?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "in that case there are several options available to you\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and what else should i do?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Find out where to go to get information about your Perkins Loan.\n", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f6f6c199f8867d229611b0987e4787a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course it is important that the loans are repaid\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "And how can I get more details about the Federal Perkins Loan Program?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Contact the school where you received the loan for more details.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and could you help me to have more understanding of the default\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "is your loan still delinquent?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "ok what if i have more questions?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Find out which loans qualify and get additional information about the 0% interest period, administrative tolerance and other student loan flexibilities due to the COVID-19 national emergency.\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "31d1782135273bf3c484a7a0742d281e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course it is important to understand that Loans must be repaid\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And how do I do if I have problems making payments?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you help me to have more understanding of the default\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "is your loan still delinquent?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I still have a delay in payment?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what can happen if I don't make the payment?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0bcbdb5bf152a871b5b7b74050451a0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to get information about student loan default\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Loans must be repaid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "you have missed a payment or are having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Who Must Declare in the Federal Perkins Loan Program?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "and what should i pay?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It is important to pay the amount that appears on your bill and pay before the due date.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if I am behind on my student loan for more than 90 days?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case your loan servicer will report delinquencies to the top three national credit bureaus\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if my payment is due?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The first day after you miss a student loan payment, your loan is past due or delinquent.Your loan account remains delinquent until you repay the past due amount or make other arrangements, such as deferment or leniency, or changes to repayment plans .\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e9a939ad055e0367f16ff1155eb6b4e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am delinquent on a loan do I really have to pay?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Loans must be repaid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have missed a few", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You need to talk to the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "who do I contact for the Perkins loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the school where you received the loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and for the direct loan too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Get in touch with the loan servicer", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "will delinquency give me a poor credit rating?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, and if you have a poor credit rating it can be difficult to obtain credit cards or loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If I default who should I call to work it out?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can contact the organization that notified you of the default", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b55689043b225262fe3cba709ed82bff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I might be in loan trouble", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to repay your loans", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes I am", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You should contact the organization that handles billing for your loan and discuss option with them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "who do I contact for the direct loan program I'm in?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the loan servicer", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "when do I become delinquent?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your loan becomes delinquent the first day after you miss a student loan payment,", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if I've missed payments for about 3 months?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your loan servicer will report the delinquency to the three major national credit bureaus", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what if I still can't pay everything I owe?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your loan can risk going into default and it can have serious consequences", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c6b4011883afe4ef6f25e02fba7988da", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm not making payments on my loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to make your loan payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "not really, just got behnd", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you on the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I have a Ford federal direct loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You need to contact your loan servicer and work it out with them before you get into credit problems", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I saw something about contacting the Perkins loan servicer, is that for my situation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You would contact the ECSI Federal Perkins Loan Servicer if you were on the Federal Perkins Loan Program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "when do I risk getting into default?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The point when a loan is considered to be in default varies depending on the type of loan you have received ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what kind of help can we get because of the coronavirus?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will get 0% interest and suspension of payments that will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "71bfd0c3ca45b109cc40263ecc17934e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was wondering what happens if I can't pay my student loan and I'd appreciate some answers. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Loans must be repaid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yes, but what if I have missed a payment or are having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What should I do next then? I'm using William D. Ford Federal Direct Loan Program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, contact your loan servicer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't know who my loan servicer is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you'll have to call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'll give that number a call later. So, what if my loan was mistakenly put in default?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you believe your loan has been placed in default by mistake?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, pretty much.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then we have a solution for you to correct the error on our website.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f018e8d9c2965e874ae1c7145ba5509e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens with student loan delinquency and default?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Make sure you are paying your loans because they must be repaid and not put into delinquency because of non payment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have missed a payment because having trouble making payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is important for you to contact and discuss options immediately with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "who should I contact for the Federal Perkins Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should contact the school where you received all the loan details for.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is happening with regards to student loans during the COVID-19 emergency?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "All federal student loan borrowers have been automatically placed into an administrative forbearance and alllows you to stop paying monthly payments for now and no interest is being charged.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have a poor credit rating?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It might be difficult for you to obtain things like credit cards.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have defaulted on some of my federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should get in contact of the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c17c1dd5db1e969ecada489937604703", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to learn more a bout student loan delinquency. What can you tell me about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First of all you should be aware that loans must be repaid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you missed a payment or are you having trouble making payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you using the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, the latter.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case you should contact your loan servicer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will do. Say, what could a poor credit rating mean for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may have trouble signing up for utilities, for example.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my loan continues to be delinquent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then the loan may go into default. The point when a loan is considered to be in default varies depending on the type of loan you received.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I see. And what happens if I defaulted on any of my federal student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should contact the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d2a86dc6af1c4ac254e7c6a4fce07dfd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who can get the public service loan forgiveness?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I'm not just doing my research", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "what loans don't qualify for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Loans from the Federal Family Education Loan Program, and the Federal Perkins Loan Program don't qualify. They may however, become eligible if you consolidate them into a Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what is needed to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "You can answer some questions and we'll find out if you qualify. Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "For information purposes lets say that I am employed by them.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Okay, do you work full-time for the agency or organization that employs you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no, lets say I am a part-timer.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "You do not qualify for Public Service Loan Forgiveness", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b4e526b7fc703da4cabc50213b36fa13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am having difficulty paying my student loans and was wondering if I could consolidate my loans to help with my financial position?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This can be done but you should weight the pros and cons of consolidation and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I choose to consolidate my loans when can this be done?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Generally you are eligible to consolidate your loans after you graduate, leave school, or drop below half-time enrollment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If some of my loans are still in the grace period when do I begin repayment of my consolidated loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If some of your loans that you want to consolidate are still in the grace period you have the option of indicated on your Direct Consolidation Loan application that you want the servicer that is processing your application to delay the consolidation of your loans until closer to the grace period end date.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I decide that I would like to consolidate my loans how do I go about applying for a Direct Consolidation Loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are two ways in which you can apply. You can complete and submit the application online or you can download and print a paper application for submission by U.S. mail.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "If you apply how do you think you will submit your application, online or by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I don't think I will be applying.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Once I have submitted an application who do I contact if I have question about the consolidation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have questions or concerns about your new Direct Consolidation Loan it is best if you contact the servicer of the Loan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2c63f0b0d69ce62aac934177f6f73079", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a number of student loans and am wondering if I consolidated them into one loan if that would benefit me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Consolidated your federal education loans may simplify your payments but it can also result in the loss of some benefits. Before consolidating your loans you should weight the pros and cons of doing so and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I wish to consolidate my loans who so I contact if I have questions about the consolidation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This depends very much on where you are in the consolidation process.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you applied for a Direct Consolidation Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes I have already applied for a consolidation loan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case it would be best if you contacted the Student Loan Support Center at 1-800-557-7394.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I have some loans in the grace period at the moment so when do I have to begin repayment of my consolidation loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will not have to begin making payments on your new Direct Consolidation Loan until closer to the end of the grace period on your current loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have a Federal Perkins Loan, can this loan be included in a consolidation loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes that is one of the loans that can be included in your consolidation loan.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What happens to my private education loans if I consolidate my loan debt?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Unfortunately private education loans are not eligible for consolidation. That being said, however, for some Direct Consolidation Loan repayment plans , the total amount of your education loan debt including any private education loans determines how long you have to repay your Direct Consolidation Loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a8d2fb53ecefdab35855cdb99af4317c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to look into consolidating my student loans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you learn about consolidation so you can decide whether a Direct Consolidation Loan is right for you ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "are there certain conditions for when we can consolidate loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have eligibility requirements for receiving a Direct Consolidation Loan", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you want to consolidate a defaulted loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no, no defaults yet and I have other questions", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what's good about consolidating?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It will allow you to combine multiple federal education loans into one loan, so you will have a single monthly payment instead of multiple payments. Loan consolidation can also give you access to additional loan repayment plans and forgiveness programs. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and I can do this to an FFEL Consolidation Loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "FFEL Consolidation Loans are eligible for consolidation only under certain conditions", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b51d6de087afa7adfedaf5b35bd76139", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I have some questions about the fact that I have noticed a reduction on the benefits I have received in the past few days.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, let see. This might be caused due a consolidation of your federal education loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see... So this will make me start paying already my loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's right, the payment of a direct consolidation loan will begin within 60 days after the loan is disbursed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you know if any of your loans are still in the grace period?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, has far as I know.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "And have you think about to apply for a delay on the consolidation of your loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Not really, I haven't considered that option.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "It's possible to modify a little some of my variables on my loan so I can get a fixed interest rate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, is possible to do it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright. That's good to know. You have been very kind. But where I can go or call if I got more questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you need to talk directly to a person, you can always go to your servicer. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "584e0a12c539f8c3086428907a3b0394", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about student loan consolidation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can answer your questions about consolidation so you can weigh the pros and cons and decide whether a Direct Consolidation Loan is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do you recommend I consolidate a federal perkins loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have Federal Perkins Loans and you are employed in an occupation that would qualify you for Perkins Loan cancellation benefits, you should not include your Perkins Loans when you consolidate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "are there any qualifications to consolidate loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there are eligibility requirements for receiving a Direct Consolidation Loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you want to consolidate a defaulted loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "none of the loans are in default", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "not that either, no defaulted loans here", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if I was to default before consolidating? what do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you wanted to consolidate a defaulted loan, you must either make satisfactory repayment arrangements on the loan before you consolidate, or you must agree to repay your new Direct Consolidation Loan under another repayment plan.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8f82d1d2b030b1688c958a23abedab67", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does consolidating my federal educational loans help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Their are pros and cons when consolidating your educational loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can I reconsolidate an existing FFEL Consolidation Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You might be able to reconsolidate an existing FFEL Consolidation Loan without including any additional loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens when I apply for a Direct Consolidation Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You don't have to consolidate all your eligible loans and you should not include your Direct Loans with your other loans and that goes for Perkins Loans also.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How many years can I get on my consolidation loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would be able to get 30 year loan with consolidation which makes lower monthly payments.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Who should I contact when I have questions about consolidation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It really depends on where you are in the consolidation process.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you have questions about consolidating your loans before you apply for a Direct Consolidation Loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I all ready applied for a Direct Consolidation Loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a1383300ac2a5b87cefa74b07b91d37", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there pros and cons with consolidating my federal educational loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you should learn about the pros and cons of using a Direct Consolidation Loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there a repayment plan to help lower payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is called an Income-Based Repayment Plan and could help with lower payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can parents Direct PLUS Loans be consolidated with a federal student loan received by a student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Direct PLUS Loans for parents are not able to be combined with federal student loans from the student.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is the process of repayment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Repayment of a Direct Consolidation Loan would start 60 days after the loan is paid out and your loan servicer will let you know when payment is first due.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are any of your loans you want to consolidate in grace period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I have one loan that is in grace period.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You are able to ask your servicer for your Direct Consolidation Loan application to wait on processing until the grace period end date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Who would I contact if I have questions about consolidation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It really just depends on where you are in the consolidation process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cbde84b469fb451753b32086d17b234a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there pros and cons when consolidating my federal education loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, there are pros and cons when you want to get a Direct Consolidation Loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do there happen to be different repayment plans available?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, there are several repayment plans including income-driven repayment plans and you will be able to select a plan when you apply for Direct Consolidation Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When should I not include my Federal Perkins Loans with my consolidation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should not include your Perkins Loans when you consolidate if you are employed in an occupation that would qualify you for Perkins Loan cancellation.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to consolidate loans other than Direct Loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Other income-driven repayment plans and Public Service Loan Forgiveness may become available to you if you choose an IDR.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Who should I get into contact with if I have questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It depends where you are in the consolidation process who you talk to .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you have questions about consolidating your loans before you apply for a Direct Consolidation Loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I have questions about consolidating my loans before I apply.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The number to contact the Student Loan Support Center is 1-800-557-7394.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5ec0f82d6a832ff99762f180dd0f1a01", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does consolidating your federal education help with and not help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is best to learn about consolidation so you can learn about the pros and cons and decide if Direct Consolidation Loan is best for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "When am I able to consolidate my loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "After you graduate, leave school, or drop below half-time enrollment is when you are eligible for consolidation.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I have federal student loans that are with different loan servicers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Actually, consolidation would be simplifying loan repayment by giving you a single loan with just one monthly bill.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I am being contacted by private companies that offer help applying for a Direct Consolidation Loan for a fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Those companies have no affiliation with the US Department of Education loan servicers and there is no reason to pay anyone for assistance.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Could I apply for a Direct Consolidation Loan online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can complete and submit an application for Direct Consolidation online or if need be you can download and print a paper application for submission by mail.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you submit your application electronically or by mail yet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I have submitted the application electronically.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The consolidation servicer will complete the actions required to consolidate your loans and they will also be your point of contact for any questions.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c37200b919d64f8e13accd528ea84672", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I have some questions related to the consolidation of the loan I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. We can help you. The best thing to do is get more information, because consolidation of your loan can simply your payments but also can make you lose some benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "The health professions students loans can be consolidated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But what's the bad part of consolidation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The consolidation usually increases the period of time you have to repay your loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see... But anyhow, how do I apply for a consolidation of the loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You just need to apply for it, be online or in paper.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You know what come next you send your application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I have an idea about it.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Great, because your consolidation servicer you selected will complete the action required to consolidate your loan.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "There are different repayment plans, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you need to choose the one that better fits to you, so you have the best chances to success your payments.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c7c3ab52747a090b5827eccf1117d9d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I'm eligible to have my Federal Perkins Loan cancelled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I'll be happy to help you find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What exactly is the Perkins Loan Teacher Cancellation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you familiar with the eligibility requirements for the Perkins Loan Teacher Cancellation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I know a little bit, but I'd like to find out more.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you served full-time in a public or non-profit elementary or secondary school system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes. I'm an elementary school teacher at a public school.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Excellent. Do you teach at a school serving students from low-income families?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Great. You qualify for cancellation of part or all of your Federal Perkins Loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "That is great news. Is there a length of time that I need to have teached before I'm eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Your eligibility for the loan cancellation and the amount of your loan that will be cancelled depends on the length of time that you have taught.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e1be6e5251a2f5f3fe4ab346a9601742", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I was wondering if I can qualify to have the entire federal loan canceled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to seek information regarding the topic.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Eligible for Perkins Loan Master Cancellation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You have to be clear about the eligibility requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can you tell me what are the eligibility requirements please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You can be forgiven for debt if you have served full time in a public school system.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Perfect, what else do I need to know?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is important to know that there is a teacher at a school that serves students from low-income families.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Can you tell me more about it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "This is a special education teacher.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "In what sense does that figure occur?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "This occurs due to the shortage of qualified teachers in that state.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "In what areas is this happening?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "You can choose to cancel 100% of the debt if you meet certain requirements.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "088a19ff32588b23c30e18522bc1b77e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Direct PLUS Loan Application for supplemental information for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what a Direct PLUS Loan Application for parents is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Do, I do not need to know this.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to apply for a PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not want to apply for a PLUS loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there a demo for applying for a PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, Log in to start demo.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there anything I need to know before I continue with the process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, there is a few things about a security freeze on your credit you need to know about before continueing.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "As a parent borrower what can I designate on the Direct PLUS loan application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can designate if the school pays any credit balance to the student or you.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "652227b38ce58d2552b71fd993039adc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Can you please tell me something about federal student loans? How exactly do they work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You should always remember, that you must repay your loan, so be sure you understand your options and responsibilities.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you may be offered loans as part of your school's financial aid offer. A loan is money you borrow and must pay back with interest.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Yes, I know. I'm an undergraduate student, how much can I borrow?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The maximum amount you can borrow each year in Direct Subsidized Loans and Direct Unsubsidized Loans ranges from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your dependency status.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I decide to take out a loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Please make sure you understand who is making the loan and the terms and conditions of the loan. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Which types of direct loans are available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Direct Unsubsidized Loans, to name an example, are loans made to eligible undergraduate, graduate, and professional students, but eligibility is not based on financial need.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And how do I receive a federal student loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you want to apply for a federal student loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, I am.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "In that case you must first complete and submit a Free Application for Federal Student Aid FAFSA form. Based on the results of your FAFSA form, your college or career school will send you a financial aid offer, which may include federal student loans. Your school will tell you how to accept all or a part of the loan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a3c431165d54989f9c16e377c5cc8280", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what requirements are asked to qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Above all it is of great importance to review the basic eligibility criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if you are not a US citizen or an eligible non-citizen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is important that you comply with what you just mentioned to opt for the aid plan.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you advise me regarding the Basic Eligibility Criteria?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are several criteria that you must meet to apply for student aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements do they ask for the male case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "ages are between 18 and 25 in addition to being enrolled or accepted to enroll as a regular student.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have to prove you are qualified for university studies?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of course you have to demotivate to be qualified, normally you must pass an approved ability test.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "What if you don't have a diploma or GED?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You must be enrolled in a university or vocational school to qualify for assistance.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What is the selective service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It is important for men to be registered with the Selective Service to receive federal student aid.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a212225ac3b3154c3045de33944b2851", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to meet certain requirements to get federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes there are basic eligibility criteria to receive student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is federal student aid used for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "FSA must only be used for educational purposes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What amount of enrollment should I be in?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " To get Direct Loan Program funds, you must be enrolled at least half-time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Along with being registered with selective service at age 18-25 what are is another criteria?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must be enrolled or accepted for enrollment as a regular student in a eligible degree or certificate program to get student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How could I prove I am qualified to obtain a higher education if I don't have a diploma?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did  you pass approved ability to benefit test if you don't have a diploma or GED?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I did pass the test..", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you would be able to benefit from the Ability to Benefit alternatives.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I sign the form saying I am not in default on a federal student loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you would have to sign the certification on the FAFSA form stating that you are not in default.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dd8eb49fdbf955282d36e8d39d10e452", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know where I can report someone for messing with my money?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you believe your school is not administering federal student aid funds properly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I don't know about that, just my own money", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "what can I do if I don't I think they did my grants right? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you feel your school paid out your aid incorrectly, in the wrong amount , at the wrong time , or not at all?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no I think they didn't do it right, like before they paid me they messed up", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you think your school has policies but isn’t following them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Don't know anything about policies or any of that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you feel your school or its representative has made false or misleading statements about the school's financial charges?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no, just think I should have gotten more money and they did my application wrong", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "You don't think it was correct the way the school calculated your eligibility for federal student grants", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "ff81921e81d6e595b1b47916a1d2f59a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get help for the military service of a relative or myself?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you can choose for reimbursement and it is noteworthy that they are available from various sources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you tell me more about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It is noteworthy that the postponement will extend for an additional 180 days.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Perfect and what else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important to verify that you do not suffer from a scam to do this. Get information about identity theft.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can I find more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can find more information through goarmy.com", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is the calculation of eligibility for student grants?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "It is important to note that your disbursed school paid your aid or credit balance incorrectly.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "What does this process consist of?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Your school is in charge of calculating the loan.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What are the procedures for this purpose.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "As a first objective you must have been under 24 years old or be enrolled at least part-time in a university or vocational school.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3707d53c9eca56762882b78e0c1ac04e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any tax benefits available from the IRS in relation to education costs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, there are benefits applicable, you can use these benefits to recoup some of the expenses that you have spent on tuition or loan interest. You can also use the benefits to maximize your college savings", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is it possible for me to withdraw funds from an IRA account to cover my college costs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, this is possible. You will need to pay income tax on the amount you withdraw from your IRA account, but no early withdrawal penalty will be applicable", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I go about applying for tax credits for my education costs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to file a tax return, even if you normally don't do this because of your income level", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have heard about Qualified Tuition Programs, what exactly are they?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These are plans that are provided by a state or a school which allows you to either prepay or save up to pay your education costs. When you use these funds for your college career, the money that is withdrawn from the account is not subjected to tax", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Does the college that you are hoping to attend participate in QTP's?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I am unsure but I don't think so", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I don't file a tax return, am I missing out on something?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will miss out on tax credits that will give you money back", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3f0579338598fc384c0f020540a595a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help understanding federal student loans and private student loans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be needing a loan to help pay for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. The loan will be for my son.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Which are more expensive, private student loans or federal student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Generally, private students loans are more expensive.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What should I know about private student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The first thing you should know is that these loans differ by lender and type of loan. This can make them more complicated to understand compared to federal student loans. It's very important that you understand the terms of the loan and have your lender answer any questions that you have.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if my son will be applying for financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your son's school will more than likely include student loans as part of his financial aid package. These could be federal or private loans. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can my son get a federal student loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Will your son be applying for a federal loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Okay. The first thing he needs to do is complete a Free Application for Federal Student Aid(FAFSA) form.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8ca289990f2160c2c439608d1abe34de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you inform me if I am eligible for the cancellation of a student loan through a false certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important to search for information regarding the approval of the false certification to see if you qualify.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you expand that information more please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can visit the US Department of Education to request more information on the subject.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the loan download?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important that you complete the application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "At what level can the PLUS loan be paid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is noteworthy that the school falsely certified the student's ability.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Can you expand that information more?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course...", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I search for information in other instances?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, find information with your business manager.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fc15290201c64eb3a69b4cd5560ea37d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me if I can be eligible for loan cancellation based on a false certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is important that you determine if you qualify so that you can qualify for the false certification.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is the PLUS loan please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "It is noteworthy that the school falsely certified the ability to seek benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Can you explain more about what was stated above?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Of course, and what do you want to know more about?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What amount am I owed if I am approved for loan cancellation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If you are approved then all the remaining balance of your loan will be canceled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "What are the eligibility requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is also worth noting that any payment made on the loan will be reimbursed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Perfect and what else can you tell me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "I inform you that you will continue to be responsible for paying your loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b3f2ae2fd2ddac2fb7a1a898690a6a8c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could forgiveness of my federal student loan be available if the school I attended misled me or engaged in misconduct in violation of certain laws?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, this is available and the loan forgiveness is called borrower defense to repayment and you can learn more.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I accidentally used two email addresses associated with my borrower defense application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The ED will send a notification email to both of the email addresses on file.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are some common questions that are answered regarding forbearance or stopped collections status?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Some common questions are what happens while completing and submitting a borrower defense application and the answer is you may have all your federal student loans in repayment placed into forbearance and collections stopped; but interest will still accrue.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has your application for borrower defense been denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, my application has not been denied.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Where would I find more info about forgiveness of federal student loan I used to attend Corinthian Colleges?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can go to info about Debt Relief for Corinthian Colleges Student page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I have my borrower defense discharge applied to my FFEL or Federal Perkins loans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you are able to consolidate your loans into a Direct Consolidation Loan and obtain a discharge.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5c539f53cdb29706da2eac1fd093fb8a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the name of the forgiveness if I was misled by a school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That type of loan forgiveness is called borrower defense to repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there resources for help about borrower defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have questions you need answered about borrower defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I have comments or disagree with a proposed settlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would have to mail it the Clerk of the Court of the United States District Court Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where would I look for more info about forgiveness of federal student loan used to attend Corinthian Colleges?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Just go to the section that states \"Information about Debt Relief for Corinthian Colleges Students\" page.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What should I do if I have defaulted on my federal student loan and have entered a rehabilitation plan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Go ahead and contact the collection agency that you have been working with to set up that plan in order to determine whether there may be any negative consequences if you choose to enter stopped collections status.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "07d2d3b557c6d5d18ee0e7d37e986f08", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have heard that borrowers may be able to avail of forgiveness of their federal student loans if the school was found to have misled the borrower or engaged in misconduct. Is this true?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, this does exist and is known as borrower defense to repayment, or borrower defense for short. Ther are sections on the website that go into this aspect further", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I access notifications regarding the Sweet v. DeVos Lawsuit, are they available to the public?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Notifications regarding the Sweet v. DeVos Lawsuit will be emailed by the US Government in June/July 2020. These notifications will be emailed to borrower defense applicants who are deemed to be potential members of the group of borrowers that this lawsuit applies to. The notifications will inform this group of borrowers that there is a proposed settlement of the lawsuit", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are there questions that you have about these notifications that are not answered on the website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I have gone into this fully yet, but may do so in the near future", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is included under the term borrower defense discharge when related to the term Direct Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We define the term Direct Loan in 34 CFR 685.206 to include Direct Consolidation loans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the logic behind the notifications regarding the Sweet v. DeVos Lawsuit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is to inform any borrower defense applicant to whom the lawsuit applies that there is a proposed settlement of the lawsuit due", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you concerned about any notifications that you may receive in relation to the Sweet v. DeVos Lawsuit in terms of legitimacy?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I don't think I will be included in the notifications", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e96c4558ac2013c8f787498f67652362", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any option for a borrower to be eligible for debt forgiveness of a federal student loan if the school in question misled the borrower or were engaged in misconduct unbecoming of the school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, this type of debt forgiveness is called borrower defense to repayment, which is also shortened to borrower defense. There is more information available on the website", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the notifications regarding Manriquez v. DeVos Lawsuit and will they affect me? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Borrower defense applicants who are potential members of the group of borrowers to whom the lawsuit applies will begin to receive notifications about this lawsuit fro the US Government from Dec 26, 2019. These notifications are sent by email from the address noreply@studentaid.gov", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If I am due to receive a notification in relation to this lawsuit and I don't have a valid email address, what happens?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I on;t think I fit into this category", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a way for me to apply for a Direct Consolidation Loan if I want to have my borrower defense discharge apply to my FFEL?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply by logging on to StudentAid.gov/app/launchConsolidation.action. Once your Direct Consolidation Loan is approved, you can then contact the borrower defense hotline on 1-855-279-6207 from 8am to 8pm", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Where can I go for reconsideration of a decison regarding a borrower defense?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We have a dedicated borrower defense hotline at 1-855-279-6207 from 8am to 8pm", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have applied for borrower defense by way of email but now have found further information that I want to send, can I do this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can send them by way of email and scan any PDF document attachments ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "00a4a05f229e5cee83e7b10f2e20873d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "educate me on loan forgiveness because I think I was done wrong", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Borrowers may be eligible for forgiveness of the federal student loans used to attend a school if that school misled them or engaged in other misconduct in violation of certain laws. This type of loan forgiveness is called “borrower defense to repayment,” sometimes abbreviated to “borrower defense.”", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what will you review on an application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "They will look at things such as the campuses you attended, the programs in which you enrolled, and the dates that you enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can loan forgiveness be applied to a Federal Perkins loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you consolidate your loans into a Direct Consolidation Loan you can obtain a discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how will we know if we are eligible for loan forgiveness?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The U.S. Department of Education will notify borrower defense applicants through e-mail of their determination about borrower defense discharge eligibility.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Would you like a number you can call if you have more questions about this notification?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes let me have it", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can call our borrower defense hotline: 1-855-279-6207. Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern time ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I looked at your page, what are Corinthian colleges?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "They are Everest, Heald, and WyoTech", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b30d73c202844505549d00218083577d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I am eligible for federal student loan forgiveness.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with this. The type of loan forgiveness that you are referring to is known as borrower defense to repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I defaulted on my federal student loan after entering a rehabilitation plan. Can I still qualify for loan forgiveness?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In your case, you should contact the collection agency that helped you set up the plan. They will be able to tell you whether or not, there would be any negative consequences if you chose to enter stopped collection status.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about Direct Loans disbursed before July 1st, 2017?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If your school engaged in acts that would rise to a cause of action against the school under state law, you could be eligible for a discharge forgiveness of part or all of your Direct Loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When will I receive a notification about the Sweet v. DeVos Lawsuit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you are a potential member of the group of borrowers to which the lawsuit applies, you should receive an email and mail notification between June and early July 2020.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have any other questions about the Sweet V DeVos lawsuit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are FFEL Program Loans eligible?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, these loans are not eligible for discharge under the Borrower Defense to Repayment law.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e557d33d054041f0aac44defb1a207ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you give me more information regarding debt forgiveness of federal student loans as a result of a school misleading a student or being engaged in misconduct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The type of debt forgiveness that you are speaking of is called borrower defense to repayment, which is also shortened to borrower defense. We have more sections on the website dedicated to this particular subject", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Have you a section on your website dedicated to common questions and answers surrounding forbearance/stopped collections status?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When you apply for borrower defense, all the federal student loans you have are placed into forbearance. Any debt collections that you have on any federal student loans in default are also stopped, pending a full review. Interest does continue to accrue however on your federal student loans", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "What happens in relation to forbearance/stopped collections of my application for borrower defense is denied or partially denied?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, I have just found out the result of my application", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In this instance, the interest that accumulated on your loans is added to the outstanding balance of your loans when you entered forbearance/stopped collections. This does mean that the amount you pay in the future could be higher than you initially thought", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens in the situation that I filed an application for borrower defense outside of the applicable limitation period, or indeed, if my loan payments re less than the amount owed after my discharge is applied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In this case, you will not be eligible for a refund of payments, as you loan servicer will not apply any previous payments made on the discharged loan or return any made payments to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What does it mean to be granted a partial discharge on my federal student loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Any amount of your loan that is not discharged will need to be repaid by you, including any interest that has accrued. Any forbearance or stopped collections that you may have had on other borrowings will finish once you have been granted a partial discharge", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Are there any additional documents that I can submit as part of my application for borrower defense?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There are additional document that may be submitted, all of which are listed on the website under the relevant section", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2be506ef6926fe365c87941f7ef14862", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have reason to believe that I could be eligible for loan forgiveness in relation to my school, can you give me more information on this regard?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This loan forgiveness is known as borrower defense to repayment, or can be known as borrower defense for short. We have extensive information on our website about this", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my program earnings exceed those of the comparison earnings that are carried out by the ED, what happens?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, even if you have filed an approved claim, you will not receive any discharge of your loan until it is associated with Corinthian Colleges, Inc. (CCI)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How does the ED calculate the amount of discharge I am due if my claim is approved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The ED calculates the amount of discharge by comparing the earnings of those who have completed a similar or same program at a borrower's school median program earnings with the earnings of those who have completed a similar or same program at other schools median comparison earnings", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Has the COVID-19 pandemic had any impact on forbearance/stopped collections on any loans that are in default and are awaiting judgment on their borrower defense application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, this comes under the Automatic Administrative Forbearance and Temporary 0% Interest as a Result of the COVID-19 National Emergency", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a list of common questions and answers regarding forbearance/stopped collections status on a loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The process involved in applying for borrower defense may place all federal student loans you have into a forbearance status. Any debt collections that may be in force on defaulted loans are stopped pending an ED review of your borrower defense application . Interest will continue to accrue on these loans, regardless of what status they are in", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Have you had your application for borrower defense denied or partially approved?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I recently received a response in this regard from the ED", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Well for your information, when your loan is taken out of forbearance or stopped collections status, any interest that accumulated for the length of time that you were in forbearance or stopped collections is then added to the amount you owe when you entered into either of these status'. This may result in the total amount you owe in the future being higher", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a7fe7aa38830465e8a73320e9320b305", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I think I may be eligible for debt forgiveness of my federal student loan due to a law violation carried out by my school. How do I pursue this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The type of debt forgiveness you are talking about is called borrower defense to repayment, or borrower defense for short. There is further information on this particular item on the website", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Does the description of my issue come under borrower defense, do you know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are sections on the website dedicated to borrower defense and they will go through all questions and queries you may have", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Does the ED do anything in particular for those who have successful borrower defense claims based on ED's CCI findings?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the ED have set up a process for the review of such cases for job placement rates asserted by borrowers enrolled in the covered programs at CCI schools during the eligibility period", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I receive a notification regarding the Sweet v. DeVos Lawsuit, and if I agree with the proposed settlement, what happens next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In this case, you don't have to do anything. You of course have the right to attend the fairness hearing, but you are not obliged to do so, it is entirely a personal decision", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a section on the website dedicated to common questions and answers regarding borrower defense decision notifications?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The US ED notifies borrower defense applicant by way of email about the determination of the ED about borrower defense discharge eligibility.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you have further questions regarding your notification that is not answered on the website?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I think all of my questions are covered in full, thank you", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0f04d497049c31faebfa20487a25c0f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. My school misled me and I came here to find out if I am eligible for loan forgiveness in that context.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. This type of loan forgiveness is called borrower defense to repayment, sometimes abbreviated to borrower defense.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. What happens if I receive a 100% discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you do not receive a separate interest waiver because your entire loan balance, including any interest, is discharged.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good to know. And who exactly is eligible for this borrower defense?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Under the law, you may be eligible for borrower defense to repayment forgiveness of the federal student loans that you took out to attend a school if that school misled you, or engaged in other misconduct in violation of certain state laws. You may assert borrower defense by demonstrating that the school, through an act or omission, violated state law directly related to your federal student loan or to the educational services for which the loan was provided.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you eligible to receive federal student loan forgiveness?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you may be able to have all or part of your outstanding federal student loan debt forgiven, and you also may be reimbursed for amounts you have already paid on those loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What are you doing to provide help to student loan borrowers during the Covid-19 crisis?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. In addition, interest is being temporarily set at 0% on federal student loans.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How will I know how much I have left after the interest is calculated?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your federal loan servicer will let you know what your remaining balance is after the interest waiver has been applied.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d834d988bee2f91cd2494cb15d58ae4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what the FAFSA completion data consists of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is noteworthy that each past year they are different from the numbers.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can you tell me more about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It can happen due to several factors, also including the possibility that your institution appears more than once in the data.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What relatively small number of applicants does it affect?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This means that there were applicants who submitted an application in a previous year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me why several blank districts on the maps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "It is noteworthy that they are listed as missing data.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "What conditions must be met for this purpose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Of note is the lack of the statutory adjusted cohort graduation rate.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "What would happen if the districts were merged?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "It is noteworthy that the districts are listed as missing data.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can you tell me if schools should contain all the information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Of course, it's also worth noting that, unless the school has opened, merged, or changed its name in the past year or two.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2abbc401c1878adc0432cd852bff976d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have several questions about FAFSA termination", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have a section of questions we've heard about completion by the high school and public school district, what would be your question?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the FAFSA Completion Basics?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Based on the previous question, why do some districts appear blank on maps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Please note that Districts are listed as missing or insufficient data if some conditions are met", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "ok I understand but it is not the case that I am looking for", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "well but in some cases why does there seem to be duplicates from the same school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "This comes to pass since these school names are inherently reported by students, the reported name can vary considerably. By adding the data, our standard practice is to report the name of the school that applicants most commonly report.", "topic_id": 2, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "ok and what are the conditions by which some districts appear blank on the maps?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "The most common is that the statutory adjusted cohort graduation rate is missing, for example, if districts merged or a new district was created after 2009/10 and will not appear on the maps.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "ok and that is the only condition?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "not as I mentioned are several conditions", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "ok and relative to the totals reported last year they are different from the numbers reported now over last year. What is causing this?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "This can be due to several factors\nSince in previous years, we used representatives to determine if an applicant was a first time applicant; ine if an applicant was a first, time filing cabinet; We now use true declarant status for the first time as a criterion for being a senior. and this affects the totals", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "07c674296f6f6bbd3c1b7f0b17bde78f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me who can qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most U.S citizens or eligible noncitizens can qualify to get financial aid for college or career school. But there are some criteria for each program that those interested need to meet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know the eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Not right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Students with a parent killed in Iraq or Afghanistan can qualify for another aid program. Is this your case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Actually, yes. Tell me more about it, please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your parent die during military service in any of those two countries after the events of 9/11?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Not after 9/11.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there any income cut-off to qualify for federal student aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No, no income cut-off. But factors as the size of your family and your year in school are taken into consideration.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "58810e30f3e5a6ff60ec1eccc6c5fa35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I am not from the United States but I applying to colleges there. Will I be able to get any sort of financial aid to attend college there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are some circumstances in which you would be able to get some financial aid. Would you like more information about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been living in the United States already? Do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have a green card. I have only ever visited the United States. I have never lived there. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Does that matter? Can I still qualify for financial aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do have to be a U.S. citizen or eligible noncitizen in order to qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I an eligible noncitizen? Or does that mean that I won't qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Have you been told that you do not qualify? You may be able to figure out how to get eligibility.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "No, that's why I am asking you. I just really want to be able to go to college in the United States!", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Are you experiencing homelessness? That would qualify you for financial aid. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What? No? I just want to be able to come to the United States to study. I have intellectual disabilities and I heard that they schools there are helpful with that. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You might want to consider looking into the Pell Grant, the Federal Supplemental Education Opportunity Grant, or Federal Work-Study programs. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b81ff6a7d04bda66e4f8b0a46dd243cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I want to go to college but I don't think I can afford it. I only have one parent because my dad died in the military when I was a baby. Do you know of anything that could help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. I am sorry to hear about your father, and I would like to thank you and your family for his service and sacrifice. You may be eligible to get Federal Pell Grant funding or an Iraq and Afghanistan Service Grant to assist you with your education.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did your father serve in either Iraq or Afghanistan after the events of 9/11 in 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I am not sure. I don't think those places sound familiar. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there an income limit to qualify for help? I worry my mom might make too much but she can't afford to help me with college because she has to care for my brothers and sisters. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You don't have to worry about that. There is no income cut-off to qualify. They take many factors into consideration such as the size of your family and your year in school. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good. I don't want my mom to have to worry about me. I would leave so I didn't burden her, but I am afraid I would end up homeless. Unless that would help me get more financial aid. Would that help me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "I wouldn't recommend doing that! We can still help you get financial aid if you are homeless, but there is no special program just for homeless people. It would be better for you to stay in your house where you are safe.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "OK. I do have another question though. We came here from Mexico when I was a toddler. I am not an official United States citizen. Does that matter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have a green card, you are a permanent resident alien and as such you should still be eligible for some financial aid. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I do have a green card. Will I need that when I fill out the form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to fill out that information on your form, yes. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cd0497fbaa3b69f1ee4ed54daaa7f3a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I'm now looking into your financial aid, and wanted to know if this kind of programs are available to non-citizens?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, they are. Given you have a green card, as such being a permanent resident alien, then you can get access to federal student aid, being an eligible non-citizen. Of course, you'll have to meet the basic criteria.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "So, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, i have a green card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Excellent. Then you can be eligible for federal aid, as said before.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's awesome. And once i get that aid, it stays just like that, or i have to do something to keep it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, no. You have to make some procedures, but not for keeping the aid , but instead to stay being eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Oh, o.k. So, what if i'm already been told that i'm not fit to get that aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If that so, then you'll have to find out how to regain that eligibility status.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Well, hope to never need to do that. Say, everyone in the country can get this kind of help, aren't they?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Well, not everyone, but the most of the U.S citizens or eligible noncitizens can be eligible to get financial aid, either for college or career school. Of course, you have to totally understand criteria of the programs.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Umm, lets say for example, those with intellectual disabilities?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That kind of students have many programs at hand, such as the Pell Grant, Federal Supplemental Educational Opportunity Grant, and Federal Work-Study programs in certain circumstances.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dcf687b58b14f4ee414b74a4265301dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a question that you might be able to help me with, can I apply for financial student aid if I am a non-US citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will share a link with you from the website that will cover off all eventualities in this regard", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you are a non-US citizen, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "With a green card, you are considered an eligible noncitizen and will qualify for financial aid if you meet the eligibility requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are there wat=ys to remain eligible for financial aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I will direct you to the section of the website entitled \"Learn How to Stay Eligible\"", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Are there special financial packages for those who were, or are in, foster care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There is not a unique financial package for these students but if they meet the eligibility requirements, then they will qualify for financial aid", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there an income level cut-off point from which you cannot qualify for financial aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is no income cut-off point with federal student aid. A lot of factors are taken into account, like the size of your family are taken into account ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Who qualifies for financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. Our best advice is to stay up to date with all the criteria and eligibility requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "31990bb3bf14e2b7ffeaf874b8e76a30", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I regain eligibility for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can check on our website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you informed that you no longer qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that's correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We have resources online that teach you how to regain your eligibility back.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are non-citizens eligible for the aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " Non-citizens that meet the requirements can also be eligible for federal student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can you tell me some resources that I can use to know how to help homeless students?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can check on our website the page Identifying and Supporting Students Experiencing Homelessness from Pre-School to Post-Secondary Ages. There you can find useful information in this regard.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": " What is it taken into consideration when evaluating an student eligibility for federal student aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "First, there's no income cut-off to qualify, and many factors such as the size of the student's family and their year in school are taken into consideration.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "lastly, can you tell me some of the eligibility requirements?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Some of the general eligibility requirements are that the student is a U.S citizen or eligible noncitizen with financial need, and is enrolled in an eligible degree or certificate program at their college or career school.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4d6c5b22214f81f1cb89c83b713b3372", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to find out if I am eligible for federal student aid, could you please tell me who is eligible to get aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well most U.S. citizens or eligible non citizens are eligible for financial aid for college or career school. It is however important to understand the criteria of the programs, how to stay eligible, and how to get your eligibility back if for some reason you lose it.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you enrolled at a college or career school and do you have a financial need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes I am enrolled at a college and I am battling to pay my tuition fees.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Seeing as you have a financial need and are enrolled at a college and if you are a U.S. citizen or eligible non citizen you should be eligible to apply for assistance.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Are there any other requirements that have to be met before applying?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes there are other requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I am eligible for further assistance because one of my parents was filled in Iraq?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes if one of your parents was filled in Iraq you might be eligible for additional Federal Pell Grant funding or for an Iraq Service Grant.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What do I have to do to stay eligible for federal funding?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "I will share a link with you so that you can see what is required to stay eligible for funding.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have been in foster care for most of my life and am wondering how this affect the Federal Student Aid program.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There aren;t financial aid programs specifically for students who are or have been in foster care. However, you can still receive funding for college is you meet the eligibility requirements.\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a23a76aa6fb4d8d67daafb969ccca4f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I am wondering if I am eligible for financial aid if I am a non-US citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will share a link with you which gives you further information in this regard", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a permanent resident alien, as in, do you have a green card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have a green card and am not permanently resident here", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can it happen that I am informed that I no longer qualify for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can access the information about regaining your eligibility on the relevant section of the website", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are there any pointers that you can give me to staying eligible for federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have a section on the website entitled \"Learn How to Stay Eligible\", which will give you all the relevant information", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who is eligible to qualify for federal student aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. All applicant should keep up to date with the criteria involved, understand the different programs that are available, learn how to stay eligible for financial aid and also how to get eligibility back if it is lost", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are the criteria involved in non-US citizens becoming eligible for federal student aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In general, if you have a green card you will be considered to be an eligible noncitizen and may receive financial aid provided you meet other basic eligibility requirements. We have further information on this which tells you what immigration status makes you an eligible noncitizen", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a0e1e07dc2db74e11c15c3dcd37c2f3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I cannot provide parent info due to a special circumstance, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you submit your FAFSA form without parent info?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I had to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your parents in jail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, my parents are in jail.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you would be able to submit your FAFSA form without your parent info on it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I live somewhere besides with my parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It does not matter if you live with your parents; you would still have to report info pertaining to them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my parents refuse to provide info needed for the FAFSA, how do I provide the info?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to choose the one that says I am unable to provide info about my parent.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why would I use my stepparents info?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Using your stepparents info on the FAFSA form gives an accurate picture of your family's financial ability.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f7f2505b361433d9ac4ae84a0d935b12", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I cannot provide my parents info what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you know you could submit your FAFSA form without your parents info?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did know there are some situations that I could send without my parents info.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are your parents incarcerated?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, my parents are not incarcerated.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you leave because of an abusive relationship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, my parents were not abusive to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you not able to get in contact with your parents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I know where they live and could get in contact.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you older than 21 but not yet 24 and are homeless?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am homeless and not 24 yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you are able to send in the FAFSA form without filling in your parents info.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I consider if not including my parents info?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Some state or school based aid programs look at the EFC in order to determine your eligibility for their funds. You could be giving up a chance at many resources of aid.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d821922374fadce7285048950e122483", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, hope you're doing well in these times. I was wondering what the FSAA can do for me as a student.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Well, Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That was very informative, thank you! So what is this acquisition forecast I've read about?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Ah, makes sense. How can I contact you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have questions regarding Federal Student Aid's Acquisition activities?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, plenty questions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, please e-mail FSA Acquisitions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Oh, I will do that. What can you tell me about acquisition notices?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc ., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can these forecasts change?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, all forecasted procurements are subject to revision or cancellation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "27e50bdd1c70a004b359011e0f1d1c82", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about forbearance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, you need to have present there is two kind of forbearance: general and mandatoy.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Great. But how can I apply for it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you having financial difficulties right now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not, exactly, but I think they are possible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you having extra medical expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, That's is not my case.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you experienced any change in employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I'm not on that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are there any valid reason why you should be acceptable to qualify for forbearance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I think I have one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "This case you may need to know that a general forbearance is also called a discretionary forbearance.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What happens if I don't pay it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Iff you don't pay, your loan will become delinquent and you may go into default.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5dff281bfdf925c3a914cea246baeb34", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I request an indulgence?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must know what type of leniency you are going to apply for. You must provide your student loan servicer with documentation to demonstrate that you meet the eligibility requirements for the leniency you are requesting.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the types of tolerance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "are two main types you must provide your student loan servicer with documentation", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I request a general leniency if I am temporarily unable to make monthly payments on my scheduled loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have financial difficulties?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not yet", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have medical expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I have no medical expenses", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you recently changed jobs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have acceptable reasons to request a general indulgence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "for now i don't have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "in this case you will not be able to request a general indulgence", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c356ea3d75f3d1d500999bc28b454587", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "i need help i would like to know if your school closes while you enroll or soon after you retire, you may be eligible for discharge from your federal student loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "in this case you need to know the eligibility requirements for discharge and how you can apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "ok but in this case I would like to know if I am eligible since if I attended a school that closed less than three years ago", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In addition to that point if you meet the eligibility requirements for closed school discharge, and want your loans to be canceled, please contact your loan administrator to apply for closed school discharge now instead of waiting three years to receive a closed high school automatic.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Regarding the Discharge Criteria, if I want to be eligible for a one hundred percent discharge of my Federal Program loans that I must meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you enrolled when your school closed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "was not enrolled", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "and were you on an approved leave of absence when your school closed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "neither", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "if it closed within 120 days", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I'm sorry You may not be eligible for a 100 percent discharge of your loans", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "34667295e411962118095935c6188842", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some closed school loan questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what are the benefits of receiving a closed school loan discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes i would like to know", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When receiving a closed school loan discharge you have to be aware of several points", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if you did not complete your study program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please note that the fact that the school has awarded you a diploma or certificate does not disqualify you for discharge.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can I do if I received loans for several different study programs at the same school, but could not complete any of the programs. Can all loans be canceled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Only loans you received for a program you were unable to complete due to school closure are eligible for discharge.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Suppose I initially enrolled in Program A, but decided not to continue with that program and transferred to Program B, what can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "only the loans you received for Program B could be repaid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my school closes and then I enroll in a comparable program at another school, can I receive a loan write-off that I received at the closed school?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It all depends on whether you have completed or are in the process of completing a comparable study program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6fbdf8511dc4efb77204e8572bd49b29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I was wondering if you need to cancel textbooks and other materials if or have you received the help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is noteworthy that schools that participate in federal programs must provide all of these elements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "What schools are in the program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Of note, you may be eligible for disbursement and other benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "What does that plan consist of, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "That is, if you have a credit balance, it can be used for other things.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What other charges can be implemented?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Schools must provide the information respectively.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can payments be sent directly to your bank account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure, this process usually occurs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "En que consiste el desembolsos?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is noteworthy that the school must give you your grant or loan money at least once per semester, quarter.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "73b20dce5568dda77b8c981967ee0016", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how will you give me my financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That will depend on the type of aid you have accepted", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how can I save money on books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That depends on your school and your courses. There might be options for you to save money", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what is a credit balance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is money left over after your aid is applied to your tuition, fees, and other school charges ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "any other tips on saving on books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You might be able to save money if you shop around", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if you are on the direct loan plus for parents will we know when money is ready to be given to us?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The school will notify you in writing each time they give you any part of the loan money", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "by when should we get our money to help pay for books?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you eligible for disbursement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "don't think so", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "You should contact your school", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d3183335ed1ef1c46ad559682dc790b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me an idea of how much aid I can get", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to estimate your federal student aid, but aren’t yet ready to apply for aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I think I am ready to apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "but how do you estimate my federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can use FAFSA4caster, it is a helpful tool for anyone who is not yet ready to submit a FAFSA form. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "does it apply for aid too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You need the Free Application for Federal Student Aid FAFSA form to apply for aid", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can those not in high school use the forecaster?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what will I need to enter into the forecaster?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions may ask you to reference your personal records ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3231fc98c27c1216a21ec9baf5abd0ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I can't make my monthly payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have trouble making your monthly payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can contact your loan manager immediately. Your loan manager can help you understand your options.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What are the important documents that I should have in an organized file?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "it is important that you keep your promissory note, among others", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What options do I have if I had problems with monthly payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "one option is to change the due date of your payment", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is simplifying repayment with consolidation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "En relación con los contratos de préstamo, ¿cuál es su pagaré?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Read your promissory note. It is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "659fca834b36ef19b4a9c56e823b91b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help since my TPD registration request is denied", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you determine that you do not qualify for a TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I haven't determined that yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "And where can I find more information about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can find all the necessary information by visiting the site irs.gov", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If you were discharged from a TPD based on a doctor's certification and my three-year post-discharge period has not ended, what should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That happens you must either resume repayment of your previously discharged loans or acknowledge that you are once again responsible for meeting the terms and conditions of your TEACH Grant service obligation.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "ok thanks and if I received a TPD download based on VA documentation, what should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "one of the things you should do is sign a statement acknowledging that you cannot get a TPD download of the new loan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "ok I understand and if I need more detailed information about the TPD download", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can visit the TPD download website at disableddischarge.com for more information", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d345df7f8036008e3c9169a895ddb421", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I am totally and permanently disabled, can I qualify for a discharge of my federal student loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please note that a TPD discharge for total and permanent disability frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Family Education Loan Program and / or a Federal Perkins Loan or Complete a TEACHING Grant Service Obligation", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "want to qualify for a TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "In this case I would not like", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I am a veteran whose application for discharge to TPD is approved according to the VA documentation, what should I know?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "in this case it is not subject to a post-discharge monitoring period", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I demonstrate that I qualify for a TPD download?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have documentation from the United States Department of Veterans Affairs VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if I have", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "you must also provide two other sources", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should you determine if the amount of a loan written off due to TPD can be treated as taxable income for federal tax purposes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but the date you are considered to be discharged is different depending on how you qualified for the discharge.", "topic_id": 3, "segmentation_label": 0 } ] } ] } }