{ "dial_data": { "super_dialseg": [ { "dial_id": "8cb49f32f33505cd9650d60abe05e8ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do if I forgot to update my address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Don't forget to that, there are branches you can go to do this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Please refrence local Maps or our website to find a local branch.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What if iI already moved?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Please go to a local branch with a piece of mail and update your address.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Please go to a local branch and update your address.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Ok, now about appearing at the hearing, what if I requested a hearing but did not appear or send my affidavit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV will then suspend your registration immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I dispute these allegations that I failed to pay toll fees?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to contact the tolling authority that is listed on your Notice of Registration Suspension.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does the tolling authority issue toll violations?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the tolling authority is responsible for toll violations. The tolling authority includes the New York State Thruway Authority , the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I call the tolling authority?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9a80c2a728dcb8f19531b4ee2a4f5efa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What will happen if I let my insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a good thing that to not let your insurance lapse because otherwise, we all pay for it indirectly. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what happens when your insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, my insurance is not lapsed right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I learn more about insurance lapses and how to surrender my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have to contact the DMV if you want to surrender your plates and ask them how to do that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Alright. I'd like to know about my registration. What happens if I do not request a hearing or submit an affidavit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV will then suspend your registration immediately.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I dispute these allegations that I failed to pay toll fees?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to contact the tolling authority that is listed on your Notice of Registration Suspension.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does the tolling authority issue toll violations?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the tolling authority is responsible for toll violations. The tolling authority includes the New York State Thruway Authority , the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I call the tolling authority?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "64d7985dccffa06c0679c364bbf6256c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get a DIAL-IN search account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, if you regularly search DMV records for driver license, registration, vehicle title or insurance information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Since I use all those services as an attorney then I can sign up for the DIAL-IN now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Since you are an attorney, then yes you can use DIAL-IN services. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. About classroom inspection. What happens after I received approval?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Has your business location already been inspected?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, not yet", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Which are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must receive approval from DMV for the use of the name for your driving school. Please, check out also Request for Approval of Driving School Name before you submit an application", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c4d29250f16017f3fc9fbaa5bf183988", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can DMV see my searches?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, they may ask about performed searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if the search was for someone else?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to show proof.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to learn more about the DMV. When will I be able to take the road test because I'm under the age of 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can schedule the road test 6 months after the date you receive your learner permit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What about a motorcycle learner permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need a supervising driver that will exercise general supervision and stay within one quarter mile of you while you ride the motorcycle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any restrictions on where I can drive with a learner permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. While you have your learner permit, you won't be able to drive on any street within a park in New York City or on any bridge/tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How old does my superivising driver have to be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your supervising driver must be at least 21 years old and have a valid driver license.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ee739a168c4bb336104ab01b96641886", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are out of state insurance documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "New York will never accept out of state insurance coverage of any type.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle registered in New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It must have New York state insurance coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How long do I have to register?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have 180 days from date of your insurance ID.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where can I find an insurance company?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The New York State Department of Financial Services website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will DMV accept copies of my insurance ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes as long as barcode can be scanned.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What do I need from insurance company as proof?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your insurance company will give you two ID cards.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "af24951b709f892c6607e7fbfcc53c7f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you need insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you looking to register a vehicle in New York State?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No not at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you currently have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes I maintain insurance at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Great without maintaining insurance the DMV can suspend your vehicle registration and your driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What type of insurance is required to register a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV requires auto liability insurance to register a vehicle in New York.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What proof do I need for the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your insurance company will issue proof of insurance. It may be Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is that the only way to access the cards?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, your insurance will provide proof in one of two ways.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "90b1a712d195c5fad9ae2a5366d0ef7f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much does it cost to get a commercial registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need to get both the county and state fees from the appropriate sources.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If it's the first time you've done this, you have a few small fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What fees are they?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I've looked at the fee chart but I don't understand it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you reference it, it will tell you all you need to know.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Sure. Now I need to ask, I am busy and I can't move a lot and I use more than all the cell phone. Is there a way to do it faster than going to a branch?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can RSVP an appointment on our website at a few different branches.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Which counties?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "NYC, Winchester, Nassau, Suffolk, Rockland, Monroe, Albany and Onondaga.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I can't get to those counties?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There are options, but you would have to check our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do I need a special license to drive a moped?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "NY State treats a moped like a motorcycle as far as licenseing goes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "And what are those requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Please check the website for the appropraite chart/table.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "70d3c5b2f342ee6f99673736ea6a016b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the fees for commercial vehicles?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Use both the registration fee and county use tax charts to determine your registration fee and county use tax.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is this the original registration of your vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes it is the original registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok you must pay the fees for your vehicle plates which is $25 and your title certificate fee of $50.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there a vehicle use tax?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much is the vehicle use tax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Vehicle use tax is $40 a year and livery and for-hire vehicles in these registration classes are $400 for 1 year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about taxes outside of New York City?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The chart show the use taxes and supplemental fees for all original registrations and renewals. The amount of the sales tax depends on the purchase price and your locality.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What determines a commercial vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The fees listed in the chart are for commercial vehicles that weigh less than 18000 lbs. Diesel powered commercial vehicles hat weigh 8501 lbs or more require an additional fee.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0dc6f814edb85abf7090d459b9a8a729", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do for lost or stolen plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would need to surrender the registration for lost, stolen or destroyed plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Is that really necessary?", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I need to fill in any form if I go to the DMV office to surrender my plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. It is necessary. If you are planning to surrender your plates at a DMV office, you would need to complete the Plate Surrender Application PDF [ 1 ] PD-7 for each set of plates you are surrendering.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible to get a refund of my registration fee if I change my name on my car registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, Surrender your plates and request a transfer receipt.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do you also know about the registry if plates are lost, destroyed or stolen? . Can you explain the steps for lost, stolen, or destroyed license plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. First report about the plates and state the reason for the report. Next, you would need to surrender the registration. You will then be issued with a new registration and plates.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I were to surrender my plates by mail, which date you will use for the date that I surrendered the plates?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will use the mail postmark date.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "When should I surrender my plates?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Before your insurance coverage ended.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "For surrendering my plates by mail, you will not use other dates as the date I surrender my plates, right?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "Is there any fee if I go to the county motor vehicle office to surrender it?", "topic_id": 9, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes. You will be charge $ 1 to process the surrender.", "topic_id": 9, "segmentation_label": 0 } ] }, { "dial_id": "504672640bab24e3e7ab5f618c6d67e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I surrender my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are they New York Plates or from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "They are from another state.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do i also need to surrender motorcycle plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do not need to surrender motorcycle plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "There's more to a full 2-year refund registration than meets the eye. What if I never used the sticker after renewing it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a refund.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to know on what should I do if my vehicle plates are missing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to report it and surrender registration.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I do this by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes as long as the frame and fasteners are removed.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I surrender them temporarily?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you can before a season.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Can another person surrender them for me?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes at the DMV OFFICE.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "1662f97801e952fb47dd462f9aae460f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to renew a non-driver ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Temporary Visitor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is your Temporary Visitor status on file and in date with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Does my status need to be on file with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do I do to update the status?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your non - driver ID card. Your new non - driver ID card will have your new temporary visitor expiration date", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the fee for a non-driver ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you receive Supplemental Security Income SSI and are under age 62 your fee is $ 6.50", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I'm overseas?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must renew your non - drivers ID card through the mail.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do I need my proofs?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7692ae5343b7f3f8a35de4b2530e1996", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what additional informative fo i need to renew non driver id card", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "if you are turning 21 soon. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if you are turning 21, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "wait until you are within 40 days of your 21st birthday to renew", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "if you renew 41 days or more before your 21st birthday. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "your id will have under 21 on it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "non driver id overseases issued when?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you have a standard document, newly issued standard documents show not for federal purposes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what happens if my non driver id is expired for 2 years or more", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must apply for an original non driver id card, see get a non driver id card NDID", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how do i renew my non drivers id?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you must renew your non driver id card through the mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "am i eligible for a reduced fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you are eligible for a reduced fee or no fee id. see the section reduced fee or no fee non driver ids on this page for more information", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d79ab025b618ac7610dd8c93f5b37870", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to transfer credit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you wanting to transfer to another vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am wanting to transfer to another vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can only use it for a new original registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's very useful information. DMV office is another matter. That'and fine. How can I make a purchase?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can order Empire Gold plates by phone, online or at a DMV office. The new plates and registration documents will be sent to you separately in the mail.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question. Do you know how I can avoid traffic tickets before my plates arrive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Simply put the new registration document on your vehicle even if your new plates have not yet arrived. Put the new plates on your vehicle as soon as you receive them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do I have to order Empire Gold plates when I renew my registration online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. This also applies when you renew your registration by mail or at a DMV office to replace your current plates when your registration is not due for renewal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what should I do with my old plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you receive your new Empire Gold plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I have them here.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then do not return your old plate to the DMV. Recycle your old plates based on local guidelines.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "33f66d811e4556ae0535d317c18ead1a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking at a refund for a surrendered plate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would have to reference the documents I can give you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can I get a transfer credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Only for a new original registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask more information on what to expect when I receive my new Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to know what to do when you receive your new Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How much should I pay if I want to get the new boards?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In addition to your renewal fee, you'll need to pay the new license plate fee of $ 25 for a set of two new plates, or $ 12.50 for vehicles that receive individual plates. You will not be charged an additional fee for maintaining your same number as you currently pay a custom annual fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "am i required to get the new plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You don't need to get new Empire Gold plates and pay a plate fee when you renew. You can renew and keep your current plates.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fbd71d41a3664987af39687d2b735a89", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will Driver's Ed courses be valid for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For roughly 1 one year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Maybe longer depending on the course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Does it ever expire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I just want to know as I'm leaving the country for a few months and don't want to have to do it iagain.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "As long as the monitoring agency is still valid and reports it to the DMV, you will be fine.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How would I be able to get this mailed to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes you can you can replace by mail", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I need to change my name? Am I able to do that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "To change your name or other non - address information photo , height , add / remove corrective lenses", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Ok awesome! thank you", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You may also need to go to the DMV to do this", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens if I am visiting temporarily?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " include an additional note and clearly print the alternate address ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b4273988c8eab3bd9a38a3b1db77d90e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i find a Pre licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a DMV approved course in a classroom?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "To find providers in your area look online on in telephone directory.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Do I look for driving instruction?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "yes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Another concern with the learner's permit. Even for a small motorcycle? As moped?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That's right. The same passenger rules apply. The law is for everyone.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does this also apply to vehicles? I would like to do the road course in high school, what benefits does this bring me? Do you exempt me from the practical exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must have one to schedule your road test.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What topics does it cover?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "One is driving within the highway transportation system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "When will i be given the certificate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you successfully finish the course.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What happens if the certificate expires?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must complete the course again.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What if there are stop lines or crosswalks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Stop brefore crossing them.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8a10b25d9bf07e17e314da263712baa9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "How can I help you?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You indicated you're looking to replace a license. Is this true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, I just changed my name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Sounds like you will need to go to a branch with the relevant documents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "What documents do I need to bring?", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what if I want it sent to an alternate address?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You would need to bring all relevant documents to the branch itself, as well as proof of residency at this alternate address.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "There's one more thing I'd like to ask about drivers from other countries.That'll suffice. Is paying taxes enough to be called a New York resident?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do I need to visit the DMV office to make an exchange?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes. This transaction can only be processed in person, at a DMV office.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Would you like a faster service?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "No, that's alright. I have time.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Would you like to visit the DMV office in another county?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "No, that's alright. I'll visit the NY one.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ab58c0c19fbbc2601649a248af5bd3a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my permit, how do I replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sorry to hear that. You can replace your license or permit including commercial and enhanced if it was lost , stolen or destroyed , or after you update your address", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "i am turning 21 soon can I get it replaced?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, order within 40 days of your birthday", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get it sent to a new address or a different address?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes but Don t write the alternate address on form MV-44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, I need to find out four credits every year agent: Do you have a past spouse? How do I get married after turning 60?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you already have a valid license, you don't have to worry about them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need supervised road training before I take my test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If under the age of 18, yes; 50 hours.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who can I do that with?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any valid licensed driver.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f4df995cf9277bf18ae94256e145e706", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to self-certify", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What driving type will you be certifying", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Just for here in New york", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "okay, we will need a copy of your USDOT Medical Examiners Certificate", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd also like to learn more about four federal driving types. What is commercial driving activity that is prohibited?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where can i find an approved medical examiner", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search , or call FMCSA at 202 366 - 4001 and ask to speak to a representative . Once your physical is complete , the medical examiner will give you a Medical Examiners Certificate Form MCSA-5876 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What information can you give me about Federal regulations", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal regulations require that every commercial learner permit CLP holder or driver license CDL holder must certify to the type of commercial driving they currently perform or expect to perform", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "which are the requirements", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " these requirements will affect all drivers who have , or apply for a commercial driver license CDL\na USDOT Medical Examiner 's Certificate will be required for some types of driving and must be submitted to DMV before your current certification expires", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2358af0ce908d28eb4170985145aa3cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to be certified as an escort driver", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need to apply for escort driver certification at a DMV office", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you need the certification test than you must go to a DMV office that offers the test", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I don't need to take the test", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what if i need to change my address", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Send your DMV ID Number Client ID Number located on your escort certificate , former address or name and your new address or name to : New York State Department of Motor VehiclesBus Driver Unit Customer Service Unit 6 Empire State Plaza, Room 136B Albany , NY 12228", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I just remember to ask about my DMV record, what happens if my vehicle is recovered before filing form MV-78b?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your registration is still active.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do I need to make sure the alarm is cancelled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes make sure it is cancelled before using vehicle.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do I need a replacement title?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, make sure the police have cancelled aalrm and then send title to the Title Bureau with a letter explaining the vehicle was recovered.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "So I need to do this if it is recovered before the transfer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5c758c987b65502835253c75297eb14b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if my vehicle is stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to report it to the police and your auto insurance company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How do I report this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Report it to the police as soon ass possible so they can get in for in as auto theft records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if my vehicle is recovered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You registration is still active.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I also require additional details how to be an escort vehicle driver. Is it necessary for me to make an appointment when I come in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No, you can walk in to any DMV that offers the test and complete a form and take the test", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what form would that be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to complete the Vehicle Escort Driver Application", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "are there certain qualifications I should know about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you have to be 21 or older, have a valid New York State driver license or valid license in the state or jurisdiction in which you are a resident and you need to pass the Escort Driver 's Certification Test ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "91cf7aa42c1b608eaae7944888a74c4d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking at recovering my vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Ok, was it stolen or lost?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "My vehicle was stolen but it's recovered now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Ok, firstly make sure the police have closed the file and documented it was returned to you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "It has been. Do I need to get my insurance company to sign it back over to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, both with the claim documentation as well as the title.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "OK good. Now, I want to know if I'm eligible to register to vote in New York State? and where can I find all the list of the voter registration requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The full voter registration requirements are listed on the New York State Board of Elections website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I haven't received an answer after seven weeks? Because that is currently the case.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case you should contact them at the phone number or address provided on the New York State Board of Elections website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright, I'll do that next then. And what can I do if the DMV has an old address of me on record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you must first correct this information before processing an online Voter Registration Application. You will be asked to answer a series of voter registration application questions related to age, citizenship, prior voting history, and political party selection, and also your phone number optional for the Board of Elections. You will also be asked to affirm to the Board of Elections Affirmation.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a1e434700884b85b023e1f9ed4b0751e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I register a moped?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you give me the specs of this vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "(insert specs here)", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That sounds like it qualifies. Please check our website in order to find the relevant forms.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "One more thing to qualify, what requirements should I have? . Oh right oh right So how can I get those gold plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can proceed in three different ways: By phone, online or at a DMV office. Mail will be used to sent you the separate documents.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And that's how ordering works then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's correct, just like i said to you a while ago.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you know how to avoid traffic tickets while you are waiting for your new plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, i don't know that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "While you look for that. Can you tell me how i could locate this information on your portal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sure. You can locate it under the \"Registration\" topic.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "71f2c56d6ef73a9d56b9bcb7f95cd8f6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I schedule and take the road test", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Use the DMV Road test system to schedule confirm , cancel or reschedule a driving skills road test including CDL and motorcycle online or by phone .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What do I need to take the test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To find test locations: the ZIP Code for the test site - find test locations , directions and ZIP Codes ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there restrictions on where I can drive when I have a learner's permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes certainly. You may not drive with a learner permit on any street within a park in New York City or on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I ride with someone else if I'm driving a moped?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No unfortunately the only passenger who can ride with you on the moped is your supervising driver.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the rules for driving with someone who is supervising me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may not drive unless accompanied by a supervising driver age 21 or older who has a valid license to operate the vehicle you are driving. So only a person with a motorcycle license may supervise a person learning to drive a motorcycle", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And if I'm learning to ride a motorcycle, what then?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, your supervising driver must exercise general supervision of you while you operate the motorcycle and remain within one - quarter mile of you at all times.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And can he ride with me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes but only your supervising driver is the only person who can ride with you.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And I can't go through Central Park?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "No the rule is that you may not drive with a learner permits on any street within a park in New York City.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "dfbee475104c0f9c95312296869f8cee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with a road test.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Schedule an appointment online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are you 18 or older?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I'm over.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What happens if I fail the test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can take it again.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What will I need for a motorcycle test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A registered and inspected motorcycle.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I have to pay?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can pay by phone or online.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'd like to ask on where I am allowed to drive after I pass the motocycle test?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "our driving privileges will vary depending on which of the following geographic regions you will be driving in, for example Upstate New York which is defined as any county north of the NYC border. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "833d87d10680999e124d4f2036be458a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Help! I got a traffic ticket. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. I will be glad to help. If you are issued a ticket for a non - criminal moving traffic violation in the five boroughs of New York City", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Is there more than one way to address this?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Follow the instructions on the ticket for the plea you wish to make , and act promptly .", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "How do I pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you feel you need to plea it, please follow the following directions to act promptly", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you respond to the ticket in a timely manner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No I did not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I hire an attorny and bring witnesses?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you may present witnesses and evidence at a hearing before an ALJ and be represented by an attorney .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will fine sincrease or will i have to serve jail time?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It is possible for both to happen", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0f7bc9e69c328902b09fbfb43d02c04c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need advice on what to do after receiving a traffic ticket.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "have you received a ticket for a non-criminal moving traffic violation in the five boroughs of New York City?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you received any ticket?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are instructions on the ticket that you must follow as soon as possible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you don't answer the ticket in the time allowed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I couldn't answer the ticket on time.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "then your driver's license will be suspended and you could be found guilty of the charge due to your failure to respond a default conviction.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What are my options to pay for the hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can mail your payment, alongside with the requested information, to the Albany address listed on the back of the ticket, or you can bring your payment to any TVB office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What would happen if I get more suspensions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your penalties will increase in the same way your suspensions increase. You can get suspended for not answering a ticket or for not paying a fine.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what could happen if I get more than 11 violation points?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "if you get 11 or more violation points in a period of 18 months, your license could get revoked or suspended after a hearing.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "when would be added to my record the points from a violation?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "the points are added in the date the violation occured and not the date you are found guilty.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "191b65e9fd604d4fa06ff81b901e6fde", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get a licence to drive a taxi?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "In New York State you must be 18 years of age and must have a class A CDL, Class B CDL, Class C CDL or Class E driver license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am 18 years old. How do I get a real ID?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Take required documents to the DMV.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to renew and change my license from D to DM, can I do it online, by mail or should I go to an office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes you can make these changes when you renew by mail but not online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No I think I have enough information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where do I mail my renewal form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The address is:\nNYS Department of Motor Vehicles\n207 Genesee Street , Suite 6\nUtica , NY 13501 - 2874", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I drive in the meantime?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes you will receive a temporary license to use until your new license arrives by mail within 10 business days.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And if I just keep my current class, where can I get an eye test to renew my license online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must pass an eye test by an approved provider, like a pharmacy. To find a test location now click the number [ 4 ].", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b515792cb5c12eaf734c1ec5ec15023f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. How to I begin to drive a taxi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You must have a New York Drivers License", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Where do i learn how to apply for one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I apply for a class E licensce?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " learn how to apply for your first driver license here: ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to know about Practice driving and take a pre-licensing course. Do you have any additional information about how to prepare for the road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "In terms of travel plans. What kind of identification do I need if I intend to travel?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We recommend you come to the DMV now to get an Enhanced or REAL ID , and avoid a second office visit later \n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I have to have aspecial drivers license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you plan to drive a taxi or livery vehicle in New York City , contact the Taxi and Limousine Commission", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What is the fee for the licensce?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " the fee depends on the expiration date of your current driver license", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How old do you have to be to drive a taxi?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "To drive taxis and other livery vehicles in New York State , you must be 18 years of age or older ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c6a757255cd06da435075609a7db0026", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where do I go to get an ignition interlock device?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your driving history includes alcohol - related violations you may be required to install an ignition interlock device on any and all vehicles you own and/or operate .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How would i go about getting that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may be required to install an ignition interlock device on any and all vehicles you own and/or operate ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If the order was issued on April 1, 1993, how much penalty do I have to pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the civil penalty is $ 200.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. And in which cases do I need to pay the penalty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you refused to take a chemical test for alcohol or drugs, if you operated or permitted the operation of a motor vehicle without automobile liability insurance or if you operated a motor vehicle involved in a traffic crash and the vehicle was not covered by automobile liability insurance and your driver license or driving privilege was revoked you need to pay the penalty.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have another penalty, issued on August 1, 1989. What penalty do I have to expect from that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case the civil penalty is $ 250.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Finally, what does a penalty issued on August 12, 1994 cost me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can you suggest a topic?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Tickets.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "40af5857c0ee3a34cef864778b6014ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the Ignition Interlock Device.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a history of alcohol related violations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may be required to install an ignition interlock device as well as the problem driving restrictions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there installation fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the fees are explained on the Ignition Interlock page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the status of my license? If the vehicle is not insured and the registration is still valid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must surrender your registration and plates [ 8 ] to DMV .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the common Reasons for definitive suspensions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you did not have automobile liability insurance 2\nyou were convicted of an alcohol or drugged driving charge 3", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I need more information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you received too many traffic tickets in a certain amount of time 4\nyou did not follow the rules for junior drivers 5", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f4736363e58301eb48d884a290568ce1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I remove a lienholder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is possible. When you sell a vehicle , you do not need to remove a lien from the certificate of title . You can give the original title and the original lien release to the buyer . If you want to get a lien free title , please read below for further instructions .\n To remove a lien , you do not need to go to your local DMV", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes i need to do this thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "DId you sell a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Yes how do I remove a lienholder?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to get a lien free title? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes I did.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there another way my lienholder can be removed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes there is. please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1 [ 4 ]", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can they electronically file to have the lienholder removed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " a new title will not be automatically sent to you ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If there is a lien listed, can i transfer a title?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "possibly. You can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8a6ec406267c9f3c140c68d74c0d4f86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I remove a lien holder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You need to remove a lien holder from a title certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes that is correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you sell the vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I did not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You need to get a lien free title?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can a new owner applies for registration and title if there is a lien?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The DMV will receive the title certificate and the proof that the lien has been satisfied.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I transfer a title that has a lien listed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can transfer the title certificate and give the new owner the original proof that any lien listed on the title was satisfied. Keep a copy of the proof for your records.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Has the new owner tried to process a title?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The lien is removed at that point.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5c1aa0fa53a1381a38899e53f4cff5be", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for information on taxes and fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to register a vehicle for the first time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, this isn't my first vehcile.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I bought this used.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Ok, will you be having a boat or trailer with it? They have additioinal fees.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Maybe. I hjave a boat trailer on another vehicle, already, though.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use the online calculator on our website to determine this then, though know it does not include sales tax.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Does it include all other fees/taxes besides sales?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, it does, for a single registration.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about making sure I can trail my boat on this vehicle as well as the original?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It would be the same price, or if the trailer is already registered, no cost as the trailer is already registered.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What about the difference between personal and commercial vehicles?", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "About County that uses taxes and supplemental fees. Is a vehicle use tax levied?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration.", "topic_id": 6, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "There are separate tables and calculators for each.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "I was wondering if there's a difference between the plate fee and registration fee?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes, please look at the appropraite table/calculator to see the individual costs and add them up together.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "90740ea8e6f3e4afaad9fafa0efc1869", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. I'm planning to move from NY to Alabama. My questions is what do I need to do with my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to register your vehicle in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you must surrender your vehicle registration and plates to the New York DMV.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to find out more about vehicle registration. How to connect through MyDMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record . You will have until 5 days after your order to download it . The fee is $ 7 ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want to create a MyDMV account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you will need\na New York State license , permit or non - driver ID or yourNew York State license.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I can't access MyDMV", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you can mail a Request for Certified CDL Abstract PDF [ 5 ] MV - CDL form along with the $ 10 fee to the DMV to the address provided on the form , or have your employer order your CDL driving record abstract through LENS ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how is the DMV registration", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "An abstract of driving record is a certified DMV record . They all include a certification statement and the signature of the Commissioner of Motor Vehicles , as well as a security watermark .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "83a9c965426a10dbe91fa9a609572d48", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I will receive a refund in the event that I fail my I-PIRP course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you met all the requirements to complete the course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't taken it yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about if the course is cancelled by the sponsor? Do I get a refund then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if the course is cancelled, they must offer you a full refund. In some cases, the sponsor may offer the option of rescheduling the course at a later date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do you pay for the I-PIRP course?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Normally, the sponsor will require you to pay by credit card. However, the payment type will vary by sponsor, so it's best to check with him/her for that information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Okay. Let's go back to my original question. Do I get a refund if I fail the course?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No. You will not receive credit for course completion or point and insurance reduction for the course. You may be offered to retake the course for no additional costs, but that is up to the sponsor.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What equipment do I need for a DVD ADM course?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a tv and a dvd player. If any additional technology is required, the sponsors must provide this for you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How much does a I-PIRP course usually cost?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The fee for the course is set by the sponsor, so it will vary from course to course. The cost must be stated clearly before you register, so be sure to compare courses and their fees to get the best value.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c99a3226c8cf348db6448c7e4f972862", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to get my license as soon as possible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I'm 17.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are restrictions on drivers under the age of 18 called the Graduated Driver License GDL Law and it is important to know and understand them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Now, regarding my driver license application, is it necessary for me to take the test in the area where I am?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do not need to take your test in the area of the state where you live .\n [20] The system offers the earliest available dates and times at sites near the ZIP code you provide", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I take more tests? how do I pay for those?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can pay for additional tests online or by phone . ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a limit on how many times I can retake it/", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": " you can pay for additional tests online or by phone . ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "oh okay thanks, that does not apply to me though", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "To pay ,you must have a valid learner permit or driver license", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Do they accept a debit or credit card?", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e109c0c11c35e39850e35152f197a92b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about how much I need to take my road test once I get my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Are you under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case. You need to wait at least 6 months from the date you received your learner permit to schedule your road test.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Okay, thanks. I'd also want to find out about IRP registrations, What are the changes, and what do they have included?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "increase or decrease registered weigh", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I do it by phone?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You ca n't make changes to an IRP registration by phone ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What instructions should I follow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Follow the instructions on Schedule A&C [ 2 ] IRP-6 ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how do I do it by mail", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can make changes to your IRP registrations by mail. Follow the instructions on Schedule A&C [ 2 ] IRP-6 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "feaa4a89454fdae1d7d8a35f58c32441", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with obtaining a learners permit for a minor.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the one seeking the learner's permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my 16 year old son.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "After he obtains the learner permit, are there any restrictions on where he can drive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there are restrictions. Learner permit holders aren't allowed to drive on any street within a park in NYC or on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I got it. Another question about restrictions for drivers under 18. Yes, yes. I'll do it when I feel like it. So where can I drive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "our driving privileges will vary depending on which of the following geographic regions you will be driving in, for example Upstate New York which is defined as any county north of the NYC border. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I was just thinking asking about how long do I have to wait after I get my learner permit ? With a motorcycle learner permit, will you operate a moped ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, but the same motorcycle passenger rules apply to mopeds, as well, meaning the only passenger allowed to ride with you is your supervising driver.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What about a motorcycle learner permit Class M license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The same rules apply. Your supervising driver must exercise general supervision of you while you operate the motorcycle and stay within a quarter mile of you while you ride.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can those over the age of 18 drive without supervision while holding a learner permit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No. Learner permit holders of any age can't drive without a supervising driver.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2453f88559d55706f8471352c83bab95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out how long I have to wait to take my road test. I just got my learners permit. Can you explain how long it will take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm 20 years old already.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I really, really want to drive. Is it true that I can't drive with a learners permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may not drive with a learner permit on any street within a park in New York City and on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So, with my junior learner permit, can I drive outside of New York? I'd like to go on a road trip with some beautiful women.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state. You must obey the junior permit and license restrictions that apply in that state. Check with the police or motor vehicle authorities in the state you will visit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the general rules that apply to carrying a learner permit for a motorcycle class M?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case your supervising driver must exercise general supervision of you while you operate the motorcycle and remain within one-quarter mile of you.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I ride a moped instead?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then the same passenger rules apply.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Let me get this straight. If I ride a moped with a learner permit, the same rules for passengers apply as do when riding a motorcycle??", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Correct, the same passenger rules apply.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ecb4a1de2830410ad30da986c41a4849", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the restriction in case of minors under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " it is very important that you understand the Graduated Driver License GDL Law and the restrictions on drivers under age 18", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Now for class D or M license. How do I upgrade my junior license to a senior license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ok well, I would also like to know what is the waiting time to be able to obtain my learning permit to later take my practical exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "you are under age 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If i have a motorcycle learner permit Class M , MJ or Limited MJ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your supervising driver must :\nexercise general supervision of you while you operate the motorcycle, and remain within one - quarter mile of you ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If i operate a moped with any valid class of learner permit", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the same passenger rules apply ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "How long do I have to wait after I get my learner permit to take my road test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " you must wait at least 6 months from the date you received your learner permit to schedule your road test ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c993d0de33f790b65664cc34ae8dd9d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. My daughter is 17 years old and I came here to find out what she needs to consider, being an underage driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18 or are you the parent of a driver under the age of 18 ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, my daughter is under the age of 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it is very important that you understand the Graduated Driver License (GDL) Law and the restrictions on drivers under age 18.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "She has a learner permit though, does this mean she can't drive on her own?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, she may not drive unless accompanied by a supervising driver age 21 or older who has a valid license to operate the vehicle she is driving. For example, only a person with a motorcycle license may supervise a person learning to drive a motorcycle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question about common changes to IRP registrations is: And do you have the ability to transfer plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if among the changes is the transfer of plates from one vehicle to another", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and should I give proof of ownership?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if you must provide proof of ownership send for all requests to add vehicles", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and can I make the changes in the DMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "of course You can make changes to your IRP records in the", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20256f7b07fbcabe5b6683dfdffc4cd6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How soon can I take the driving road test after I get my learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm 17", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You have to wait at least 6 months from the date you received your learner permit to schedule your road test. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "are the moped rules the same as motorcycle learner permit rules when it comes to a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you operate a moped with any valid class of learner permit, the same passenger rules apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "May I make changes by mail, as this reminds me of this IRP registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, all you need to do is follow the instructions on Schedule A&C.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need to provide proof of ownership for all vehicle requests?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you would need to provide proof of ownership for all added vehicle requests.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I will need to make changes to information on my IRP registration that is on my title certificate also?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to apply for an amendment to your title certificate and if you need more information you can look under See Change name or other information on your registration or title.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9ff466f48ebcc224f7e44c7ffbfe0074", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm under 18 and need help getting my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under 18 or are you the parent of of a driver under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm under 18 and looking to get the permit for myself.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. It's very important to understand the Graduated Driver License and the restrictions on drivers under 18.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another question for you, regarding the restrictions on drivers under 18. I'm 17, do you think I'm going to follow your rules?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. You must obey the restrictions, if you are under age 18, and the regional junior learner permit and junior driver license restrictions explained on our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Good to know. So the only passenger who can go with me is the driver? Can passengers ride my vehicle while I have a learner's permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No, only your supervising driver.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can my 19 year old brother who has a license supervise me while I drive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, sorry. The supervising driver must be 21 or older and hold a valid license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When can I take my road test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Due to your age, you will need to wait 6 months after receiving your learner permit before you can schedule the road test.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if I wanted to get a motorcycle license, do the same supervising rules apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, but only a person who has a motorcycle license can supervise you.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cbf82de27464ba911739bb4027d8a677", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm searching information related with drivers around the age of 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under 18 or are the parent of a driver under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not under 18, but I know someone who is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I wanted to know if someone under 18 have any kind of restriction when to drive if is just a moped bike?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the rules for passengers applies too. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you tell me how to change my Junior license to Senior?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the restrictions that I must follow if I have a motorcycle learner permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, of course. There must always be a supervising driver, who must exercise general supervision all the time while the motorcycle is operated.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "But this person can drive to everywhere right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, not really. With a learner permit you can not drive on any street within a park in new york city or any bridge or tunnel.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And once this person be over 18?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "This person will need to wait at least 6 months from the date when he or she received the learner permit to schedule his or her road test. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0ef1e8d34f3731f52d36a34011ff19dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm under 18 and have questions about getting my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Are you the person under 18 or the parent of the driver under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm the person under 18 who will be getting the learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay. The first thing you should do is review the Graduated Driver License Law and restrictions for drivers under 18. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "One more thing will you tell a driver if you check his records? Is it possible that my information will be shared?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the records are public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you concerned about someone asking have they been searched?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, they will already be aware.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if I didn't perform the search?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to contact us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What searches can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Anything for employment. There's a list available.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if it doesn't work with my browser?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Update the version.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Who do I contact about my account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can contact the DMV.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e4ec292112443fe6e3556e90b6ef8f94", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you answer a few questions I have about exchanging my driver license from another state, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You must exchange your-out-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I have to do this within a month of becoming a NY resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you suggest a topic to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Driver License.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's a great topic. But I have another question. What should I do if I can't get a letter or abstract showing the date of issue?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you must apply for a new, original driver license. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "That's great to hear! Another learner permit question: do you have any additional details about how to plan for the road test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is this info just for Americans because I'm Canadian and I want a license ASAP?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also use the info given. When you pass your road test, you must give your foreign driver license to the DMV road test examiner if you have one. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c92b7a4080c71c677a5d5142370610d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we want to open a snowmobile dealership", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to apply for a snowmobile dealer business certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To apply for a snowmobile dealer business certificate you must use the Application for a Snowmobile Dealer Registration form.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good to know, now, what will happen when I submit my application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your request is sent to your local DMV office and you'll be scheduled for an inspection.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And then, can i apply? How?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you mean after you receive approval for your business name?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah, that exactly. What happens there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you get the approval, you must then submit a Form MV-299.3 or Request for Approval of Driving School where you got your name's approval, along with a completed Form MV-521 or Driving School License Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see, it seems pretty easy. What about if i have some other questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then please make use of the tool free 1.518-473-7174", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a290f94e9fa7a1b7cfef0331081167c8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay a civil penalty to the driver by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes, To pay a driver civil penalty by mail for uninsured operation or uninsured accident ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok how do i do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "send a certified check , personal check or money order payable to Commissioner of Motor Vehicles", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how is the process to pay online", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " if the order was issued between June 1 , 1972 and April 30 , 1989 , the civil penalty is $ 300", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "To pay a civil fine to the driver by mail for a chemical test refusal, what must be done?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "send a certified check ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Btw, for driver by mail for a chemical test refusal, what must be done. What if the registration on my car is expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll have to surrender your registration and plates to DMV. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What does is mean if your driver license is revoked?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When your driver license becomes revoked, your license will be cancelled and you will need to get a new one once the revocation period ends.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8b23000a51b5cd80d384907ed204ff15", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about if you can pay a fine by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can To pay a civil penalty to the driver by mail for an uninsured operation or an uninsured accident, but you must meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can do this by sending a certified check, personal check, or money order made payable to the Commissioner of Motor Vehicles", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I pay more than one civil penalty online at the same time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Pay a civil driver's fine online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If the order was issued between November 1, 1992 and October 31, 1996, how much would the fine be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the civil fine would be $ 250", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "One more thing for an insurance failure. What happens if I am suspended for an insurance period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you were suspended for an insurance lapse, you can submit proof of insurance online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and why can revocation be given?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Common reasons for reversals are\nyou operated or allowed the operation of an uninsured vehicle s\nwas involved in an uninsured car accident", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "45d86c423857b52a7e58ad4923bb7a18", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello a question can I pay a fine by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "of course you can pay a civil penalty to the driver by mail for uninsured operation or uninsured accident", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I don't have to pay a fine", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If the fine was generated in 1980, how much was the fine?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the civil fine would be $ 300", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if it was before 2006?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the civil fine would be $ 350", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and can I pay more than one civil penalty online at the same time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You are not required to pay all of your civil fines in one transaction, but you cannot be approved for a new driver's license or the restoration of your driving privilege until you pay all of the civil fines you owe.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If the order was issued between July 1, 1990 and October 31, 1996, what would be the fine?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the civil fine would be $ 500", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can additional fines be paid in a single section?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can return to the transaction later to pay additional civil penalties.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And if it is by check, where should I send it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "I must send it to the NYS DMV6 Empire State Plaza Driver Improvement Unit, Room 338 Albany, NY 12228 474 - 0774,", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6e7ccaa8f44365c5c816032118e3b0de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay this driver civil penalty by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is it for an uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes the latter, where do I send it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may send a certified check, personal check or money order payable to Commissioner of Motor Vehicles at Insurance Services Bureau NYS DMV6 Empire State Plaza, Room 332B Albany, NY 12228", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to learn more about the federal penalty for driving. What happens if I'm convicted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is possible that your license can be revoked", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Why would I have to have that device?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "visit the Ignition Interlock page [ 1 ] at the NYS Division of Criminal Justice Services website", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can the problem driver restriction be applied to a class c license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "unfortunately no The problem driver restriction can only be applied to a class D license ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "will my license be revoked if i am convicted?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your driver license will be revoked", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can happen if i am convicted of reckless driving?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " You may then apply for to the DIU for a new license and must pay a non - refundable $ 100 application fee .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "83236af4c52644c27df34aac12860238", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if I can pay by mail a civil fine?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to pay a civil penalty to the driver by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the main topic of this information? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Tickets", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How much is the fine if the order was issued between September 1, 1983 and June 30, 1990?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the civil fine is $ 250", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How much is the fine if the order was issued between July 1, 1990 and October 31, 1996?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the civil fine is $ 200", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if the order was issued between June 1, 1972 and April 30, 1989?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the civil fine is $ 300", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "aa8e8ed72cf5b8fb70585dfec54ba62f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I pay my driver civil penalty by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to pay driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No it is not for uninsured operation or uninsured accident.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I know how much the penalty will be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The reason for the suspension or revocation will determine the amount you pay.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I pay at the DMV office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you are able to pay the driver civil penalty at the office listed on your suspension or revocation order; but is may faster and easier to pay online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is the amount I pay if the order was issued between June 1, 1972 and May 14, 2003?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The civil penalty would be $300 then.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is the amount if the dates of the order was issued November 1, 1996 through October 31, 2006?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you will have to pay the civil penalty of $350.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can I use to pay my penalty online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You would be able to pay with a credit or debit card and your name and address on DMV records must be correct.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bd2f63c254de06f381af3041b075c217", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need some guidance with paying a driver civil penalty by mail.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should send us a certified check, personal check or money order payable to Commissioner of Motor Vehicles.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "do you know about Suspensions and revocations? ell me the details of Conviction of a serious traffic violation?Are you aware of the terms \"suspensions\" and \"revocations\"? Please provide me with the specifics of your conviction for a serious traffic violation.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Conviction of a serious traffic violation or multiple traffic violations can result in the suspension or revocation of your driver license or privilege to drive in New York State ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If the vehicle is not insured and the registration is still valid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must surrender your registration and plates [ 8 ] to DMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If you were suspended for an insurance lapse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can submit proof of insurance online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If the vehicle is not insured?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your registration and plates to DMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If you have a driver license issued in another state", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "DMV can revoke your privilege to drive in New York State , but your out - of - state license may still be valid to drive in other states", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cbef89514baf9fbe01ee72682f40e0ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please fill me in on how to pay a driver civil penalty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you wish to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not by mail.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What fee do I have to pay for a penalty that was issued on March 3, 1996?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And what fee do I have to pay for a penalty that was issued on August 21, 1988?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case the civil penalty is $ 300.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright, fair enough. Can you suggest a topic?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Tickets.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What fee would I have to pay for a penalty that was issued on October 7, 2005?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the civil penalty is $ 350.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And what fee do I have to pay for a penalty that was issued on March 22, 1995?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1a6a3eaf1fea1defabc45120f1876413", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I urgently need to know more about driver civil penalties. There is one I need to pay asap.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not by mail. It needs to be faster than that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What do I need to make a fast online payment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must provide the last four digits of your Social Security Number, your DMV ID Number Client ID Number from your NY State driver license, learner permit or non-driver photo ID card see where to find information on your driver license.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's a start. Can I pay it at a DMV office too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can pay the driver civil penalty at the office listed on your suspension or revocation order, but it s much faster and easier to pay online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "OK. And do I really have to pay it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, in many cases. For example, if your driver license was revoked because you refused to take a chemical test for alcohol or drugs, or you operated or permitted the operation of a motor vehicle without automobile liability insurance, or you operated a motor vehicle involved in a traffic crash and the vehicle was not covered by automobile liability insurance.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright. And what does an order that was issued on the 2nd of March, 2005 cost me? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The civil penalty for this is $ 300.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That's bitter. I have another one though. In April of the same year. Is it the same amount?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The civil penalty for this one is $ 350.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d2030db011b9a5c806051552302754bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay my driver civil penalty through mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is it for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it is for uninsured accident.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would need to send a certified check, personal check or money order made out to Commissioner of Motor Vehicles.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it possible to pay a driver civil penalty online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can pay a driver civil penalty online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have an order issued between May 1, 1989 and May 14, 2003, what would the penalty be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The civil penalty you will pay would be $500.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see, another question, what will happen if the registration of my vehicle is expired, how does it affect me? How to check if my license is suspended or revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll have to surrender your registration and plates to DMV. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What does is mean if your driver license is revoked?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When your driver license becomes revoked, your license will be cancelled and you will need to get a new one once the revocation period ends.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d0b3e6759ee3f9f8bc36aba021275835", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a repair problem with my van, can you answer a few questions about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, attempt to resolve the issue with the management of the business. Keep a written record of all contacts with management in addition to details about the repair.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to submit a complaint electronically?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that'd be great.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In order to do so, download the complaint report available at the link above to your personal device. Attach and then email the completed report as well as any supporting documents to our email address. Please note that DMV staff will communicate with you through email.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I inspect my van after it was repaired to make sure they didn't screw me over?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. You have the right to inspect your vehicle at the shop before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for the repairs, or to inspect it in areas where only authorized employees are allowed.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have received a court settlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case, I'm afraid, restitution through DMV is not available.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "That's a pity. Can you tell me about this repair shop act I heard about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Gladly. Under the Repair Shop Act, thousands of dollars are returned to consumers each year through mediation and restitution. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Oh, that is interesting. Can you give me any additional information about this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Additional information can be found at: Report a problem with a DMV regulated automotive business on our website.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "36fc03b5b1e6313c3b2c49a6cb98f40d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I'm 17 years old and I have some questions about restrictions for drivers under 18. Can you answer them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. In addition to the learner permit restrictions that apply to everyone the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not comply with these restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I don't agree with them. The system is holding us back.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't comply with these restrictions, your junior learner permit or junior driver license could be suspended or revoked for 60 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I'm curious about the restrictions that will apply to me as I learn to ride my motorcycle for my road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, your supervising driver must exercise general supervision of you while you operate the motorcycle and remain within one - quarter mile of you at all times.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to know if I can drive in New York State while holding a learner permit, junior learner permit, or junior driver license from another state? My age is seventeen. Do you believe I'll abide by your guidelines?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. You must obey the restrictions, if you are under age 18, and the regional junior learner permit and junior driver license restrictions explained on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Pff, like I care. What if I want to drive to my girlfriend in Long Island? Are there different restrictions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, in Long Island which includes Nassau and Suffolk County you will have different driving privileges.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Pff, like I care. What if I want to drive to my girlfriend in Long Island? Are there different restrictions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, in Long Island which includes Nassau and Suffolk County you will have different driving privileges.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "How do I change my junior license to a senior one then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Yeah, yeah. I'll do that when I feel like it. So where can I drive?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "our driving privileges will vary depending on which of the following geographic regions you will be driving in, for example Upstate New York which is defined as any county north of the NYC border. ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "So can I drive outside NY with my junior learner permit?? I wanna do a road trip with some hot girls.", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state. You must obey the junior permit and license restrictions that apply in that state. Check with the police or motor vehicle authorities in the state you will visit.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "9793f56a9b354831e5b90c98736466d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Since April 1 , 2010, DMV has issued Empire Gold vehicle license plates . DMV no longer issues Empire Blue and White plates ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can I keep the same plate number if I request Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Yes. You can get new Empire Gold plates and keep your personalized plate number when you renew your registration ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I have another question regarding the transfer of my remaining registration. Can I use my transfer credit for the renewal of my registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my father died and he was the one who had the car registered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need a certificate of death, the registration itself as well as showing the car passed into your possession, as well as pay off anything in arrears.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I email those documents to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you would need to fill out the Next of Kin form and either fax it in or bring it into an office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a refund for my 1st year's registration based off these circumstances?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You would have to fill out the appropraite forms and be eligibile as said by those forms.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "What if I did not use the registration sticker?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you bring that into a branch, along with your reciept., yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bd2f0b47665a3809ba8e065b40487752", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need Information on Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. The DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "In which cases can I get Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "want to get Empire Gold plates?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Also, to determine the rates for vehicles. Is there a rate chart that references and combines both?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, you'll need to reference both in order to determine total cost.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What about any city fees? Like inside NYC?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are different charts for passenger and commercial vehicles. Please reference the correct one.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any other fees besides the ones in the charts?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. Refrerence the end of those charts.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "64b9e9860565971c2d6c1eb869ec7267", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "could you give me information about Empire Gold plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, Empire Gold plates were released on April 1, 2020 and the DMV will no longer issue the Empire Blue and White plates. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is the cost of exchanging a plate when registration is not due?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The cost of exchanging a plate before the due date is $3.75 additional fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you know new original registration? Can't I use it for a renewal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my father died and he was the one who had the car registered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need a certificate of death, the registration itself as well as showing the car passed into your possession, as well as pay off anything in arrears.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I email those documents to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you would need to fill out the Next of Kin form and either fax it in or bring it into an office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a refund for my 1st year's registration based off these circumstances?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You would have to fill out the appropraite forms and be eligibile as said by those forms.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "What if I did not use the registration sticker?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you bring that into a branch, along with your reciept., yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5157a778634666486c01272ae7f492a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information on Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. The DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I get Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will get Empire Gold plates when", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how much should I pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must pay a license plate fee.\n the fee for a set of two license plates is $ 25\n the fee for an individual license plate, for example a license plate for a trailer or motorcycle is $ 12.50", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how to register a vehicle that you purchased or were given as a gift?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please, get information for how to register a vehicle you bought or received as a gift. Register and title a vehicle or trailer. Register a snowmobile, boat or ATV", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you give me some tips for buying a vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure! Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can I see if my vehicle is flood damaged?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f9b36bc8d5dd2751e616e4ce95400f4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Information about Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Since April 1 , 2010 , DMV has issued Empire Gold vehicle license plates . DMV no longer issues Empire Blue and White plates", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how Keeping my same plate number", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " your vehicle is registered in the one of the classes listed below?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can keep the same plate number from your current plates on your new Empire Gold plates for an additional fee of $ 20.00", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Could you please assist me on what is the process when I register my vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please, get information for how to register a vehicle you bought or received as a gift. Register and title a vehicle or trailer. Register a snowmobile, boat or ATV", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you give me some tips for buying a vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure! Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can I see if my vehicle is flood damaged?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "55fe0e3103f831e0e6bfc61cdaf5569e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know more about the gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, since April 1, 2010, DMV has issued Empire Gold vehicle license plates. DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can I get the gold ones if mine were stolen or do you give me the same ones I had?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will get Empire Gold plates when you apply to replace plates that were stolen", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Now I have a completely unrelated concern about my Transfer credit. Is it true that I won't be able to use it for a renewal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my father died and he was the one who had the car registered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need a certificate of death, the registration itself as well as showing the car passed into your possession, as well as pay off anything in arrears.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I email those documents to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you would need to fill out the Next of Kin form and either fax it in or bring it into an office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a refund for my 1st year's registration based off these circumstances?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You would have to fill out the appropraite forms and be eligibile as said by those forms.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "What if I did not use the registration sticker?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you bring that into a branch, along with your reciept., yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e5db1c8f954cf39215f7bc72c7322fa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon, May i have clarification about some doubts i have with colored plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Very well. For starters, those plates has been issued since 2010. And in case you wonder, DMV no longer issues the blue and white types.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Well, that's interesting, because i was about to ask what could i do with some old plates of those colors.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that regard, DMV doesn't have any more use for those colors, so if you receive gold plates, don't return the other ones to us. Intead, recyle them according to local procedures.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh right, oh right. So, how can i get those gold plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can proceed in three different ways: By phone, online or at a DMV office. Mail will be used to sent you the separate documents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "There's one more thing to mention about vehicle registration. What is the procedure for registering?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please, get information for how to register a vehicle you bought or received as a gift. Register and title a vehicle or trailer. Register a snowmobile, boat or ATV", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you give me some tips for buying a vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure! Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can I see if my vehicle is flood damaged?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "aef28283382ba8b0e1fcab554d8cb516", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about Empire Gold plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. DMV has issued Empire Gold license plates since April 1st, 2010.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I get Empire Gold plates, can I keep my same plate number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your vehicle registered in one of the qualifying classes listed on our website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I think it is.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. In that case, you can keep your same plate number, but you will have to pay an additional fee of $20.00 when you get Empire Gold plates. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I have already renewed my Empire Gold Plates, but I have never used the sticker is it possible to apply for a refund for the sticker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a refund.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get a refund if I changed my name.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, Surrender your plates and request a transfer receipt.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I receive a refund of the first year registration fee?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "DMV will process a refund if eligible.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if the sticker was attached to the windshield?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You cannot remove it and apply.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What about my vehicle plate fee?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ed7fd9907c8325477f7e2af89eda7cf4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. Can i get information about gold plates, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, you can. I can say to you that DMV has issuing those plates since April 1, 2010. Also, you must know that DMV no longer issues those blue and white plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. So, in case i receive a new Golden ones, what do i do with those old blue and white ones?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can send or get them to a local recycling facility. Visit the NYS Department of Environmental Conservation to see a list of such facilities.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Regarding the credit transfer, can I use this transfer to renew my registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my father died and he was the one who had the car registered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need a certificate of death, the registration itself as well as showing the car passed into your possession, as well as pay off anything in arrears.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I email those documents to you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you would need to fill out the Next of Kin form and either fax it in or bring it into an office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a refund for my 1st year's registration based off these circumstances?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You would have to fill out the appropraite forms and be eligibile as said by those forms.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "What if I did not use the registration sticker?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you bring that into a branch, along with your reciept., yes", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e97546e22751c471e0391eaacb6a7de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what can you tell me about those Empire Gold plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ah, I saw my neighbour with one of these plates and immediately wondered what those are. Now I know. What if my car is registered in one of the classes listed on your website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can keep the same plate number from your current plates on your new Empire Gold plates for an additional fee of $ 20.00.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok perfect, I would also like to have information about the sales tax exemption, I have many questions about it and I would like to know the subject well", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like me to give you the link to a site where you can find more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I'll just ask a few more questions", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get a break if I'm in the service and not living in New York now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, if you are a member of the U.S. Armed Forces and you do not reside in New York, you can defer your sales tax payment. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I don't reside in New York but I am a New Yorker, is that still for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Sales Tax Exemption form provides information and the definitions to defer your sales tax. You must pay the sales tax when you leave the Armed Forces or you return to New York. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9375bdb41515a22c666f7845552a261b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my insurance while on active duty and have some questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You are required to maintain continuous coverage or surrender your plates before being deployed. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you unable to keep your insurance while on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, it just wasn't on my mind and I don't get notices and anything like that while deployed", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return. You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance \n or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214. You can present these documents at any DMV office , or mail them to us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "where can I call if I have more questions after I log off?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the DMV Call Center", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what do I do if my license expired while I was deployed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can renew your license if it was valid at any time during your military service. Active military personnel will have to show proof of date of entry into military service", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is anything being done to help us when this happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, pursuant to Executive Order No. 2 by Governor Andrew M. Cuomo, all licenses and registrations for New York State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq will automatically be extended. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how much time do I have to renew my license after it expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "44862b6f311effca121879340b911a16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need driving record help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what the CDL driving record abstract is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I don't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to get your driving record online through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, wanted document help", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "are CDL driving records legit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The abstract of driving record is a certified DMV record. It includes a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a security watermark. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "so the employer will accept it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "I don't see why not, it is a certified DMV record", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "where do I go to get it online?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can go to MyDMV", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "59db4b9a40452052c56de5e0191c2a4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what is a CDL Driving Record Summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you want to know how to connect through MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "which is the topic", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "DMV Records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If you can't access MyDMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can mail a Request for Certified CDL Abstract PDF [ 5 ] MV - CDL form along with the $ 10 fee to the DMV to the address provided on the form , or have your employer order your CDL driving record abstract through LENS", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is a CDL Driving Record Summary?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how do i connect through MyDMV", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can save and print a PDF version of your record . You will have until 5 days after your order to download it . The fee is $ 7 ", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "e35d07e95438ecb565929b7188f6db3b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I need to obtain an in-depth record of my driving history for a new job, can you tell me how to proceed please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean a CDL driving record abstract?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Oh, is that what it's called? Then I guess that's it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record. The information included are the following: convictions, suspensions, revocations and other licensing actions, Medical Certification Status information and Self- Certification information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the next step after I submit the Commercial CDL driving record abstract?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "DMV reviewed your application in Albany?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " it is sent to your local Motor Vehicle office . Your local Motor Vehicle office will schedule an inspection .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where should I send all the required items", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " New York State Department of Motor VehiclesBureau of Driver Training Programs6 Empire State Plaza , Room 327Albany , NY 12228 473 - 7174", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "if I have any questions about these requirements or documentation", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "please call Driver Training Programs at 1 - 518 - 473 - 7174", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If classroom facilities are combined with office space?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the combined total must be at least 200 square feet", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b5e566395d370674286b360395b17272", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you know what is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you Connected through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record. You will have up to 5 days after your order to download it. The fee is $ 7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and if the renewal you ordered has not arrived by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you recently renewed or ordered yours and have not yet received it in the mail, you will need to wait for it to arrive before you can create a MyDMV account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "ok thanks and could you tell me what is a CDL driving record summary?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "OK thanks. Could you tell me what this topic is about?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "is about DMV Records", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "209dd0a7cf5eb8e0b79d99cf5ffbe40d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what is a CDL Driving Record Summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "My vehicle was registered out of state. I got a letter from DMV regarding with lapse of insurance on the vehicle. What should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. All proof must include the name and address of the registrant, and the year, make and vehicle identification number VIN of the vehicle. We will apply your proof to the NY record to reduce or clear a lapse of insurance coverage reported by your insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I need to return my old plates if my car is registered in Alabama?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, immediately surrender your vehicle registration and plates to the DMV.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Wait, what if my insurance coverage is done by an insurance in Alabama?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your insurance coverage in NY lapses, we will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright, this is interesting. So if I have a car registered in NY, can it be covered by my insurance in Alabama?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, that is not possible.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Is your vehicle registered in New York State? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, it is registered in Alabama. I was just wondering about this.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5264367dcf1ce7b15b0b6659f405d588", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle. Information on medical certification status and self-certification information is also provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Thanks. May I request that my customized plates be transferred to my vehicle when I register it with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can transfer your personalized plates at the DMV when you are registering your vehicle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible to replace the personalized plates I have now with different personalized plates or picture plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The answer is yes for a fee but you must call the Custom Plates Unit at 1-518-402-4838 Monday through Friday 8 am to 4 pm.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a fee to replace personalized plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there is a fee and need to call Custom Plates Unit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my registrant and registration class does not change can I transfer my plates to a new vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, just instruct the automobile dealer to transfer your personalized plates to your vehicle.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is it at all possible to transfer personalized plates at the DMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At this time it is not possible to transfer your personalized plates at the DMV.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9dd2276b3ea2e575922b95dc4de0b5c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle. Information on medical certification status and self-certification information is also provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What do I need to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To create a MyDMV account, you will need\n a New York State license, permit, or non-driver identification or\n your New York State license", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Now, what if I want to replace my driver's license details in an office while keeping the Standard Document type?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must follow some steps", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "which is the topic?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "ID Card ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": " If i are turning 21 soon", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Order within 40 days of your birthday to get an ID without UNDER 21", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f1f07fc24cc85abd4e440736722e0353", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know if you can Connect through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is the main topic of this information? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the main topic is DMV Records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is a summary of the driving record?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A summary of the driving record is a certified DMV record. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a safety watermark.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What would be the rate?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The fee is $ 7.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if I can't access MyDMV?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can mail a CDL Certified CDL Summary Report Request - CDL Form along with the $ 10 fee to the DMV at the address provided on the form, or have your employer request your CDL driving record summary through LENS", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6d6c267dc4cbb6f414790d6c55b9e0fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i need to get my own CDL driving record, what are the procedures to getting one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, but before proceeding, do you know how does a CDL work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can the CDL be made online? or is it strictly in an office", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It can be made online through MyDMV", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have another question. My friend misplaced his driver's license and needs it replaced. He'll be 21 in three months. Will his driver's license still say he's under the age of 21?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. It will still say under 21 on his driver license.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I'm out of the country and need to have my ID replaced?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you plan to take an overseas trip in the near future?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. It will be later this year.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why is it recommended to get a REAL ID before I travel?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It's just a matter of convenience. Getting the REAL ID when you go to have your ID replaced will be easier than having to make a second trip to DMV later.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "79eb72bb6af00e59f9fdd9d761ab4e29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about getting a driver record abstract.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you trying to get a CDL driving record abstract?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I need.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. Your CDL abstract will show your expanded driving history information that can't be found on your Standard Driving Record. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If my ID expires, what should I do, can I replace it or should I request a new one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can not replace your ID if it expired you must renew or apply for a new one", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I want my new non-driver ID card to be sent to an alternate address", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "include an additional note and clearly print the alternate address . Don t write the alternate address on form MV-44 . The mailing address you write on form MV-44 must be the address that is listed on your photo document and your DMV record .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "in two weeks will i get the ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Allow 2 weeks to receive it in the mail . You can check the mailing status of your photo document online", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you want to know what happens if your document is not delivered two weeks after the date the document was processed", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you can contact us ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "To whom do I send the information by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "NYS Department of Motor Vehicles207 Genesee Street , Suite 6Utica , NY 13501 - 2874", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "963030f590fa5e7b8b88a9093a255979", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how I can renew my drivers license through the mail", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, I need to inform you that if you renew by mail your new license will show : ' NOT FOR FEDERAL PURPOSES ' unless you already have an enhanced license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to renew by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your new license will show : ' NOT FOR FEDERAL PURPOSES ' if it is not a REAL ID", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I have another question about pre-licensing course . Do you have any additional information or tips on what I need to prepare to pass the road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "for the account of payment, what kind of payment do you take?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We accept credit/debit cards and check or money orders made out to Commissioner of Motor Vehicles. To do it online you must use a debit or credit card.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "In the next few years, I could leave New York. Is it possible to get a refund of my licensing fees if I move from a New York driver license to one from another state?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can get a refund. You will need to attach a photocopy of your out of state driver license to form MV-215 and mail it to the address on that form. It may take up to 12 weeks to receive the refund.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Okay. How do I get a card without the 'not for federal purposes' sticker on it for the new license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can renew at the DMV office", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "I need to change my license type too and it is over 3 years expired, so what do I do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You need to apply for an original license and you must pass the vision test and the written test, you need to complete a pre-licensing course and pass a Road Test.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "and can I change my address when I renew?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You need to change your address online then renew. There is no guarantee that the US Postal Service will forward your DMV documents to your new address ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6b3c27c1056a99cc2e76e2f9954564b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to renew my license by mail", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We may have important information for you", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you renewing a standard license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, if you renew your Standard license by mail your new license will show, ' NOT FOR FEDERAL PURPOSES ' .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I have another question about pre-licensing course that I'd like to ask. Do you have any further information or tips to prepare myself for the road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I also have a query about the DMV. Is it possible to just walk into an office and do this? Will I be given a temporary license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, if you renew at an office you receive a temporary license to use until your new license arrives by mail within 10 business days", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I may be leaving New York in the coming years. Can I get my licensing fees refunded if I exchanged my New York driver's license for an out-of-state one ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can get a refund. You will need to attach a photocopy of your out of state driver license to form MV-215 and mail it to the address on that form. It may take up to 12 weeks to receive the refund.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd like to ask another question. What are the requirements that I need to bring if I go to DMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We have a guide you can use so you know what you will need before you come to DMV. Some DMV locations might allow you to make a reservation. You do not need a reservation t o visit the DMV", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I have gotten renewal notices before from you guys, but not this time and I want to renew so what do I do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can use an Application for Permit, Driver License or Non-Driver ID Card MV-44", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "anything else I should know about my class C license before I go in?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you have a Class C license with an endorsement of H or X, you must pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay an additional fee of $5 for the test. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c6faab8a9e3ae56c138c4343e4cbbbde", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the cost to renew the license", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your renewal fee is on the renewal application that we mail to you and show you before you pay online. They are also listed in the box below for different types of licenses. The listed rates include the Photo Document Fee and the Metropolitan Public Transportation District Supplemental MCTD Fee, if required.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a combined class?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "55/5000\nWhat if I am active in the army?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "See our military resources for more information on renewal and thank you for your service!", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "For an 8 year driver's license what is the fee?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "MCTD fee is $ 16", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "About the MCTD fee, if I live in Queens, do I have to pay this fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, the MCTD fee.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I may be moving out of New York in the next few years. Can I get a refund of my licensing fees if I've exchanged my New York driver license for an out of state one?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can get a refund. You will need to attach a photocopy of your out of state driver license to form MV-215 and mail it to the address on that form. It may take up to 12 weeks to receive the refund.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Is there a fee chart available?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, there is a fee chart available on our website. This chart will not show fees associated with a CDL.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "065b32e81b444f4f8aefcd4431ba9d2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about how much it'll cost me to renew my license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your renewal fee is either on the renewal application that we will mail you or displayed before you pay online. It depends on what type of license you have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have a DM class license, how much is that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a combined class license such as yours you must add an additional $8.00 to the regular fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay I want to change my license from D to DM when I renew this time, can I do that without coming down to the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes you can make these changes when you renew by mail but not online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No I think I have enough information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Where do I mail my renewal form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The address is:\nNYS Department of Motor Vehicles\n207 Genesee Street , Suite 6\nUtica , NY 13501 - 2874", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I remove these icons from my DMV photo document?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can contact the agency Parks or DEC that issued the lifetime license, privilege or credential request to notify the DMV to remove the icons and there is no fee to do so.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "19bccdd367458d1ab30e2d0439ad7311", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need to know the renewal fee", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The renewal fee is on the renewal application we mail you and displayed before you pay online. We also have a chart for different types of licenses and I can link you to it. The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District fee, if required. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know about combined class fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do you have info for vets that are renewing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can look at our military resources for more information on renewing, and thank you for your service", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "will my ticket go away if I renew and just got a ticket for an expired license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you drive with expired license and get a traffic ticket, you will receive fines and penalties", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Ok another question, how do I receive my valid driving license if I am out of the country?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Do you have a APO/FPO if you are military?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Yes, I do, but how can I give that information to a branch?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There is a fax number on our website you can contact for the head branch and they will be able to handle it for you.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "91c8820abe119db231a2a70252659515", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any additional information that i need to know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a Veteran status designation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not have a Veterans status.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how long it takes to get your new license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I do know that it takes 10 days.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You also are able to check the mailing status online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if it has been more than two weeks since I renewed my license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You definitely need to contact us as quick as possible after two weeks.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If you have any knowledge of the MCTD fee? But I have to pay the extra fee if I live in one of these counties?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the MCTD fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I may be moving out of New York in the next few years. Can I get a refund of my licensing fees if I've exchanged my New York driver license for an out of state one?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can get a refund. You will need to attach a photocopy of your out of state driver license to form MV-215 and mail it to the address on that form. It may take up to 12 weeks to receive the refund.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there a fee chart available?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there is a fee chart available on our website. This chart will not show fees associated with a CDL.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "86c30674eda3147cfbce8e7840a47d62", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I find how must the fee is to renew my license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The cost of renewal is on the application we mailed to you and also displayed if you pay online or you can look at the charts we provide on the website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any other class combined with Class M or MJ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do have to combine another class.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should add $8 more to the fees.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "This reminds me of Metropolitan Commuter Transportation District fees. What parts of New York are subject to the MCTD fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The list of counties that are required to pay the MCTD fee include the Bronx, Kings Brooklyn, New York Manhattan, and Queens.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Regarding the change of license when renewing, what can happen if my answer is yes when completing the voter registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you will complete your voter registration application as part of the renewal transaction and if you are a resident of Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island, Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester then you will have to pay a MCTD fee of $1 for every 6 months license will be in effect.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "OK, now for the driver's license course, do you have any information on how I should practice before taking the test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Good to know! Another question related to When You Are Out of NY State. What if I am out of the state or out of the country when my driver's license needs to be renewed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We actually recommend to renew your NY driver license through the mail.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What happens if I get a traffic ticket with expired drivers license?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You would receive penalties and fines and if 60 days or less of expiration date it would be $25 to $40 plus state and local surcharges.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What if my renewal was processed 40 days before my birthday?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You will receive your driver license without the words UNDER 21 on or near the date of your birthday.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "51b728730686c365c93c396c62cfb7c7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I've been looking into some info for renewing a license, and would kie to know if there is some things i didn't see before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, there is the use of the veteran status, Would you be interested into know about that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that sounds interesting.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "All right. Are you a veteran with honorable discharge and have a NYS driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i don't have any of those.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I guess it doesn't need to be said, but, Can i get punishment if i drive while my license is expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course you will. Not only penalties but fines too. For example, you could pay a fine that range from $25 to $40, and you have to keep in mind that amount can be bigger.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "For an 8 year driver's license what is the fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "MCTD fee is $ 16", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can i change my address and even so, i'll be able to receive my documentation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can indeed change your address, but we cannot guarantee that you'll receive your documents on your new address.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What areas in New York charge a Metropolitan Commuter Transportation District fee?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The list of counties that are required to pay the MCTD fee include the Bronx, Kings Brooklyn, New York Manhattan, and Queens.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "022ec09a964674837afa4860a1438b77", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about renewing my license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your license have a Veteran status designation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it doesn't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you renewing by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay. Once you order you should receive the new license within 10 business days. You can check the mailing status online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'm hoping to find out as well. What happens if I have to change my major?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you already have a valid license, you don't have to worry about them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need supervised road training before I take my test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If under the age of 18, yes; 50 hours.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who can I do that with?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any valid licensed driver.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5384f49718162d927e52ae62f9ff7723", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me the steps I need to take to renew a license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a qualified U.S. military veteran who was honorably discharged, and do you have a NY State driver license, learner permit or non-driver photo ID card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you can have the word \"Veteran\" printed on the upper left hand of your photo document.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ah, that's good to know. Say, what if my temporary visitor status has been extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the various lifetime sporting.recreational license privileges or credentials that can be added to my DMV issued photo document?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You are able to add icons for lifetime licenses such as Sportsman, Boating Safety, Small/Big Game, Fishing, Bow Hunting, Muzzle Loading, Trapping, and Empire Passport.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I decide later on I want the icons removed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can contact the agency Parks or DEC that issued the lifetime license, privilege or credential request to notify the DMV to remove the icons and there is no fee to do so.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d0fee6f69a68e10b83b1346ba49c381f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need information on how to request personalized plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know How to request personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "of course You can request personalized license plates for passenger vehicles, commercial vehicles and motorcycles.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "something else I want to ask about passenger cars. and can plates be transferred from one vehicle to another?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course can transfer plates from one vehicle to another", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can I make the changes over the phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You cannot make changes to an IRP record over the phone.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if additional information is required to process my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If additional information is required to process your request, the IRB sends a request for additional information with the invoice. Payment by mail must be by certified check or money order.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I change the information on my certificate of title?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you change the information on your certificate of title, you must send a photocopy of the modified certificate of title when you request to change the information in the IRP registry.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e95913cac907f29f94b0fafda16e9ba2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you give me the email to Contact the Medical Certification Unit", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "protected email", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you enrolled in MyDMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what regulations exist for the driver's license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Federal regulations require that each business student permit the CLP holder or the CDL driver license holder must certify the type of commercial driving they currently perform or expect to perform. These requirements will affect all drivers who have, or apply for, a CDL commercial driver's license. A USDOT Medical Examiner Certificate will be required for some types of driving and must be presented to DMV before your current certification expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where can i get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can contact us at the following numbers 518 - 486 - 4421 or 518 - 486 - 3260", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "OK good. Now, regarding renew a hazardous materials (HazMat) endorsement. Can I renew by phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sorry but that's not possible ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is it possible to get a temporary HazMat endorsement before background checks are completed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Sorry but no. We can't issue the HazMat endorsement until the background checks are completed and approved. We will provide a CDL with the HazMat endorsement that is valid for 90 days", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8be21beb237a791a922de98850a5fc88", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "For the Medical Certification Requirements which are useful links", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Enroll in MyDMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "want more information on the four types of management", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "visit the FMCSA web site", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can you give me details of Medical Certification Requirements\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Federal regulations require that every commercial learner permit CLP holder or driver license CDL holder must certify to the type of commercial driving they currently perform or expect to perform ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "To avoid a reduction or cancellation of CDL / CLP what should I do", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit .email it to the NY State DMV Medical Certification Unit .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what important information should i remember", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Verify that your address is current on DMV records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If you have a class A commercial driver's license issued by the New York State DMV, what do I need to certify the most?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you must certify the type of driving you do anytime you perform a license transaction other than an address change , or duplicate license . You will be required to choose only one driving type from the four federal driving types listed below .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "98e599bc7ddaf007cc54f98467698589", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about Certification and driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you have a Class A, B or C commercial driver's license or a CDL permit issued by the New York State DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What can happen if I don't have my updated information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you do not keep the information current and up to date with the DMV, you will lose your commercial driving privileges.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what exceptions are there for the commercial management operation", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Commercial driving operation is permitted through state lines for excepted operations only and you are exempt from federal medical requirements.\n    Must be 18 years of age or older, 21 years of age or older when indicated for certain excepted operations s\n    you must have an Exempt A3 Med Cert restriction on your driver's license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I have a HAZMAT H or HAZMAT / Tank X endorsement, can I request this type of commercial driving?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have a HAZMAT H or HAZMAT / Tank X endorsement, you can select this type of driving", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have a K CDL Intrastate Only restriction?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must not have a K CDL Intrastate Only or A3 Med Cert Exempt restriction on your driver's license...", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "226ae3c0a89bce14eaac8794e4957dee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of The four federal driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what the interstate not excepted is", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Commercial driving operation is permitted across state lines , and you are required to meet the Federal medical requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "commercial driving operation where it is restricted", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where can i find an approved medical examiner", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search , or call FMCSA at 202 366 - 4001 and ask to speak to a representative . Once your physical is complete , the medical examiner will give you a Medical Examiners Certificate Form MCSA-5876 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When it comes to renewing a hazardous materials endorsement, May I get a temporary certification while the background checks are being completed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sorry, but no. It's not possible, not until we be sure of the process of the background check be complete.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "This renew process can be done through the dmv?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Is not possible, sorry.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "539dd7dd956f892f3002076fbcce75b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a few questions about certification requirements for obtaining a CDL.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a CDL permit issued by a NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In your case, you will need to certify the type of driving you do anytime you perform a license transaction except for an address change or getting a duplicate license. You will also be required to choose one driving type from the four federal driving types.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. What if my driving type will be NA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to send in a photocopy of your USDOT Medical Examiner's Certificate to the Medical Certification Unit. This must be done before the expiration date on your USDOT Medical Examiner's Certificate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get a HAZMAT endorsement for my selected driving type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can have a HAZMAT endorsement with driving types NI and NA.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "One last question about renew a hazardous materials (HazMat) endorsement, how can I do this by phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sorry but that's not possible ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is it possible to get a temporary HazMat endorsement before background checks are completed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sorry but no. We can't issue the HazMat endorsement until the background checks are completed and approved. We will provide a CDL with the HazMat endorsement that is valid for 90 days", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "387e84b84298dc73576f1fee8c34e53f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the certification and driving types for medical?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a commercial driver license, Class A, B, or C or CDL permit issue from the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not have one issued by NY State DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What do federal regulations require?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Federal regulations require that all commercial learner permit holders or driver license CDL must certify to the type of commercial driving they perform right now or expect to perform; and USDOT Medical Examiner's Certificate will be required for some types of driving and must be submitted before current certifications expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I need to keep a USDOT Medical Examiners Certificate on file?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you must keep a current USDOT Medical Examiners Certificate on file with the DMV if you self-certify to a Non-Excepted Driving type NA or NI.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens if I have a commercial driver license, Class A,B,or C or CDL permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must certify the type of driving you do anytime you perform a license transaction other than address change or duplicate license and be required to choose only one driving type.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do I contact Medical Certification Unit by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can contact them by mail at NYS DMV Medical Certification, Unit PO Box 2601, Albany, NY 12220-0601.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "18aee072d90568eaeef37e1413488ab1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "give me information about Certification and driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you have a commercial driver license , Class A , B or C or CDL permit issued by the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "give me information from federal regulations", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Las reglamentaciones federales exigen que todo alumno comercial permita el titular de CLP o el titular de la licencia de conducir CDL debe certificar el tipo de conducción comercial que realizan actualmente o que esperan realizar", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How to obtain a USDOT Medical Examiners Certificate", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must get a USDOT physical performed by a medical examiner listed on the Federal Motor Carrier Safety Administration s FMCSA National Registry", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "how to find an approved medical examiner", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search, or call FMCSA at 202 366 - 4001 and ask to speak to a representative", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": " If i fail to maintain current , updated information with the DMV", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you will lose your commercial driving privileges", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b557ef3eb5fa8b6270d452ef97dbb0bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are the four types of federal driving", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate and Excepted intrastate", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "does not apply to me", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "wants information on Non-Exceptional Intrastate", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How to avoid a reduction or cancellation of your CDL / CLP", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to ask you another question. What is the best way for me to send my fingerprints for a background check?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Identogo provides the required fingerprint service. All HazMat approval applicants must be fingerprinted at one of Identogo's ID centers located throughout New York State.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I no longer need the HazMat backup?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't need a HazMat endorsement, don't take the written test and don't ask for background checks.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and can the endorsement be renewed in an office?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "I am sorry to inform you that you cannot renew a HazMat endorsement at a DMV office.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "20857beefef3264d6cc89b5b67fa1dea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need CDL help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a commercial driver license , Class A , B or C or CDL permit issued by the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no,, but I want to know more before I get one", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "do you have more info about NI CDL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know more about Non-Excepted Interstate certification?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Commercial driving operation is permitted across state lines, and you are required to meet the Federal medical requirements, and you must be over 21.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is this one of the hazmat cdl we can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, if you have a HAZMAT or HAZMAT/Tank endorsement you may select this driving type", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "any other info on this CDL type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A requirement is that you must not have a K or A3 restriction on your driver license", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a21bfcc6ab84da67c6a445535c0f3b43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are some of the little things I need to take care of for medical certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can verify that your address is current on DMV records", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "who can give me the physical for the USDOT Medical Examiners Certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The physical can be performed by a medical examiner listed on the Federal Motor Carrier Safety Administration's National Registry .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How often do I need to perform a background check for the renewal of my HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to keep the HazMat backup?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "of course To maintain HazMat support, drivers must provide fingerprints and pass background checks every five years.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ok thank you very much, another question How do I provide my fingerprints for the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Identogo provides the required fingerprint service. All HazMat approval applicants must be fingerprinted at one of Identogo's ID centers located throughout New York State.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I no longer need the HazMat backup?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't need a HazMat endorsement, don't take the written test and don't ask for background checks.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and can the endorsement be renewed in an office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "I am sorry to inform you that you cannot renew a HazMat endorsement at a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fbbd2f1d98b8ef08bee54494d736cd49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to become a driving school instructor and need to know what tests are involved in the process.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First, you will need to pass a vision test similar to the one you need to complete in order to qualify or renew your driver license. This can be conducted at the DMV or you can have your eye doctor/physician conduct the test for you and have him/her complete the Vision Test Report.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you aware of what will happen if you do not pass all the required tests?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay. In addition to submitting a new application, you will be charged a $10 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is required to become a driving school instructor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must have a New York driver license that has been valid for at least 2 years in the class of vehicle that you intend to teach in. You must also have an acceptable driving record and your license cannot be suspended or revoked in the last 2 years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is the name of the form that my eye doctor needs to fill out for the vision test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It's called the Vision Test Report form MV-619.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Does my license have to be valid for 2 years since completing the application or after I get my instructor license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your license must be valid for at least 2 years after you complete the application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have a driver license that was issued in another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you complete your application, you will need to include a certified copy of your driving record from the state agency that issued your driver license.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What is a driving school instructor expected to do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Once you become a certified driving school instructor, you will be teaching individuals how to drive a vehicle at a licensed driving school.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "add3e42f2b525911a0ff5cdf72c3cc18", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about registering a snowmobile?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your snowmobile registered in your home state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, currently not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you suggest a topic to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Registration. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That brings me to an issue with my registration. Can I use an abbreviation of my street name? The space on the form is too narrow.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can abbreviate or omit the street type if the street name is a word which has an accepted abbreviation.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "That brings me to an issue with my registration. Can I use an abbreviation of my street name? The space on the form is too narrow.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can abbreviate or omit the street type if the street name is a word which has an accepted abbreviation.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can you send me some resources that I can use as a guide so I will know what to consider when purchasing a vehicle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure! Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "By the way, for my snowmobile registration, why can't I enter my complete address on the NY registration for my snowmobile from Alabama?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The snowmobile registration system only allows for 20 characters for the street address and 14 characters for the city.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "But what if my street address or city name is too long to fit in the field?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Please follow our guidelines in the order presented until the information fits within the field, use numbers digits instead of words, for the house number, for example.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "And how old do I need to be to register a vehicle in NY?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "You must be at least 16 years old to register a vehicle in New York except a boat or ATV. A NY State Driver License, Learner Permit, or non-driver ID card that is current or not expired for more than 2 years can serve as proof of both identity and age.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "15be46affd3947fb98ff82d9f126b60d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just received a Notice of Registration Suspension and need to know if I have to attend the hearing.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you read the Notice of Registration Suspension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I received it yesterday.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an in-person DMV hearing or request a hearing by affidavit, which is a hearing on paper. This is up to you. Your Notice of Registration provides instructions about how to submit the affidavit to DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So, if I submit the affidavit, I don't have to attend the hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to learn more about having insurance expire. How many registrations are revoked each year due to a lack of insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be one of the 300,000 suspended registration and license if you fail to maintain insurance.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What can I do if the inquiry letter does not resolve my problem?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "By law we will have to suspend the vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What will happen if I move to another state and I have a suspended license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible that you could still get a license in another state; but sometimes it will still be considered suspended.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ab193731fafa07def9d36e9f24f16105", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if I dont receive my new photo document with the icons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has it been 2 weeks since you requested your photo document with DEC or Parks?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it has not been 2 weeks yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Boating Safety Certificate and Empire Passport holder?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not a Boating Safety Certificate or Empire Passport holder.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Lifetime Sportsman, Small/Big Game, Bow Hunting, Trapping, Muzzle Loading, or Fishing holder?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am a Lifetime Sportsman holder.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then contact them through www.dec.ny.gov", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to know how to Renew online. Is there anything I should be concerned about when renewing my membership via the internet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll get a temporary license to use until your new license arrives in the mail in 10 days.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Not sure. What options do I have for renewing my license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In addition to renewing online, you can do this by mail or in a DMV office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I will be outside of NY when I need to renew?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "When you are out of state, we recommend that you renew your license by mail.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8a9ae5c425489c54179bccb418729d9f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about how to pay suspension termination fee", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means your driver license or privilege to drive is taken away for a time before it is returned. There are two types of suspensions", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I pay by mail?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if the suspension termination fee can be mailed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you will find instructions on your suspension order", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, and to make changes to my irp registry, could I make those changes online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, some of the changes to the IRP registration can be done by using OSCAR.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What topic would I click on while using OSCAR?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would click topic Motor Carriers.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information that is required to process my application by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The IRB will send a request for additional information with the invoice and payment must be a certified check or money order.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "beeccc5f3c4412bf40d9a72095a94f6e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get a learner permit and need to know what the fees will be.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with that. The fees associated with getting a learner permit will vary based on your age at the time of applying and where you live. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you live in the MCTD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Okay. For future reference, those who live in the Metropolitan Commuter Transportation District(MCTD) will be subject to an additional fee.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, thank you. I was aware of that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What parts of New York are subject to the MCTD fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The list of counties that are required to pay the MCTD fee include the Bronx, Kings Brooklyn, New York Manhattan, and Queens.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Another concern I have is if I am outside of the state or region. Is it possible to renew if I'm in Canada?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we recommend that you renew your NY driver license through the mail.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do I get the under 21 print on my license even if I won't be under 21 after some time?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you renew more than 40 days before your 21st birthday, your license will have 'UNDER 21' ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "231fea972ca7849995b8771386a38205", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need sales tax and registration help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to register a vehicle in New York at the DMV office?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For the sales taxes you will have to pay the sales tax or prove that the sales tax was already paid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "It is good to know, now a question related to the Empire Gold plates, I have personalized plates, when requesting an Empire I receive the same number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get new Empire Gold plates and keep your number to your personalized plate when you renew your registration.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "IDo you want Empire Gold plates but your current personalized plates are not up for renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, not at this time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can i keep my current plates and not get Empire Gold plates when i am up for renewal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You actually can keep your current plates or order the Empire Gold plates when up for renewal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is there a topic I can look up online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can look online under the topic Registration.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What should i do with my old plates when i get my new Empire Gold plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You should use a permanent ink marker to cross out the plate number or otherwise deface the plates before you recycle your old plates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "09afcf88f5d377c8834d265fe6abdcbb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm 17 and ready for a driver license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know more about the Graduated license law?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "nope, I just want a license", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to know more about getting a senior driver license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, vroom vroom let's go", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "so you are 17 years old, correct?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Okay, you are eligible for a senior driver license,Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Another question, regarding going to the DMV, should I take any tests?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have to take the vision test or prove that you meet our vision requirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why do I need a REAL ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you plan on traveling you will be required to have it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is a license required to become a taxi driver?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you must have a driver license that is either a Class A commercial driver license CDL, Class B CDL or one of two others.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "If I don't get a real ID now will I have to later?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you plan on traveling you will be required to have a REAL ID.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "d09f59b7c51a1aeebeeb500359128bdc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to open a driving school and know that I have to send the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "received approval of your business name from DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must submit the following items to DMVs your Request for Approval of Driving School Name form MV-299.3 that shows your Driving School name was approved by the DMV see \" Driving School Name Approval \" aboves a completed Driving School License Application form MV-521", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I attempted to do it online but encountered a technical issue. Is there another option where I can submit the following requirements to DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Certainly, you can mail a Request for Certified CDL Abstract PDF MV-CDL form along with the $10 fee to the DMV to the address provided on the form, or have your employer order your CDL driving record abstract through LENS.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is this abstract official? Like I won't need anything else to prove this information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes it is a certified DMV record including a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a security watermark.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I enter in a search for more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The topic 'DMV Records' would be useful for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "The mail in option sounds like it would be long. If I find a way to do it online what do I need to create an account?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a New York State license, permit or non - driver ID or yourNew York State license.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b99e0507927adcb94428054901135dc3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. Can you please explain what happens after an application is sent?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know what happens after your application is reviewed by DMV in Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I already know that. They will schedule an inspection, I've been there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know what you have to provide to the inspector when he visits your location?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I've already met the inspector.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Who can I contact if I have questions about the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In this case you can call Driver Training Programs at 1-518-473-7174.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Perfect. I'll write down that number. So, tell me, what happens after my business is approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We will notify you that you need to pay the driving school license fee of $ 50. Your new license will be valid for one year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I also need to be allowed to operate a business in New York?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you need authority to operate a business in New York State and this location.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "136867b0dba475be0e55026b490320ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I could use some info on what comes next after we apply to open a driving school", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your application been reviewed by DMV in Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no , we just started doing it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay, well would you like to know what some of the things are that you will need to have when the inspector visits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, tell me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Be prepared to show the original lease and the original business certificate among other things.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you also know some information regarding the changes to IRP registration? What about applying by fax? Is that a good option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Simply submit the Schedule A&C (IRP-6) by fax to 518-486-6579. IRB processes changes submitted by fax within 72 hours.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want to make changes to my IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Simply complete Schedule A&C (IRP-6) and submit it for all changes. You'll need to provide a proof of identity for all changes and a proof of ownership for all add vehicle requests.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it also possible to do all of this online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can make some changes to your IRP registrations using OSCAR.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d294728798564a34076522a2de9ec096", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to open up a driving school and I have a few questions about applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Have you received approval of your business name from DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees that will be working at your business?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, it will just be me for now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed Personal History form MV-521.1 for each owner, partner, corporate officer, agent, employee, and major stockholder 20 % or more of stock listed on your Driving School Application MV-521?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have completed this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I need to fill out any forms to show that I don't have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you will need to submit a CE-200, which is available from the NY State Worker's Compensation Board. This form is very important because it shows the government agency that Workers Compensation and Disability Benefits insurance are not required.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So, I don't have to get Disability Benefits insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That is correct. Since you will not have any employees, Disability Benefits insurance is not required.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens after I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "After your application is reviewed by the Albany DMV, it will be sent to your local DMV office. Your local DMV office will then schedule an inspection of your business.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "18b30d661c55054022a0b51f0643e79e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I apply to open a driving school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive approval of your business from the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, I have received approval.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have employees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is great, then you would have to submit proof of current Workers Compensation and Disability Benefits Insurance Coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens after my application is renewed by the DMV in albany?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It will be sent to your local Motor Vehicle office and they will then schedule an inspection.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What will I need for the inspector?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to show the original lease and the original business certificate and filing receipt to the inspector.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What do I need a Driving School License for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A Driving School License is required by any person, firm, association or corporation that is engaged in the business of giving instruction in the operation of motor vehicles or motorcycles for hire. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c834cf5c12db953d96b4a95a6cfc036e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like to know what happens after the approval", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what happens after you inspect and approve your business location?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can i get more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "call Driver Training Programs at 1 - 518 - 473 - 7174.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what characteristics must the classroom fulfill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the classroom should be clean, comfortable, and easily accessible for students with disabilities, adequate seating for each student, adequate heating.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what should I do when the inspector visits your location?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "get ready to show\n the original lease\n the original business certificate and / or corporate papers and / or submit receipts", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I do if I have any questions about these requirements or documentation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "call Driver Training Programs at 1 - 518 - 473 - 7174.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c666a63e4b5ed1b18d5836f8998837bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm thinking about opening a driving school and need information about the requirements to do so.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing you need to do before submitting an application is to receive approval from DMV for the use of the name for your driving school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you plan to teach the Pre-licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I will be.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, you will need to have a classroom that meets DMV's requirements. This means you'll need to have an experienced instructor who holds a valid instructor's card and has 1,000 hours or more of experience being a behind the wheel instructor. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What's next to prepare for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Once you have submitted an application, an inspection of your business location will take place. You will need to show the inspector the original lease and the original business certificate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens after I get approved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Has your business location been inspected?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "Not yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Does inspection requirements change if I offer the Pre-licensing course?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the classroom will need to be inspected. You can view the classroom requirements on the Request to Premise Check form.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if I have additional guestions about the requirements and documentation needed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "For more information, you can call Driver Training Programs at 1-518-473-7174.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c8eb764b9c681371b2f92deebb1d9c4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Greetings, now is it going there?. Hope great, really. Can you give me some light about a driving school setting?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. If you're interested into opening a driving school, you must know that is necessary to get a DMV's approval for the use of its name in your school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh right, that makes sense. You know, i'm meaning to teach pre-licensing. Are there any measures i should take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Good. If you're planning to do that, then you must have adequate facilities and an experienced instructor that holds a valid instructor's card, with at least 1,000 hours of experience. In any case, you must request a premises check.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "ok yes, we have the name, the instructor and everything is ready, I want to open my school with a commercial name, what steps should I follow?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "LLCs have to submit a copy of their Filing Receipt from the Department of State.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how do we do that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Instructions to file can be found on the NY State Department of State website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what do we do about the certificate of authority?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Certificate of Authority and Sales Tax ID number are issued by the New York State Department of Taxation and Finance. You can apply by visiting the NY State DTF website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do we get a surety bond with you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The DMV does not provide Surety Bonds. You will have to contact a surety insurance company and have them fill out the Dealer Bond Under NY State Vehicle and Traffic Law Section 415.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "last question, what does our official registered dealer sign have to be size-wise?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The sign must measure at least 3 feet wide by 2 feet tall, and it needs to be a red background with white lettering.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fa9eb11186e219c85e196a97cf33b4b6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the requirements to open a driving school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must receive approval from the DMV for the use of the name for you particular driving school and you should look at Request for Approval of Driving School name before you actually submit your application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if my school will teach the Pre-licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to have a classroom that meets the DMVs requirements and you must have experienced instructor who holds a valid instructors card, and has at least 1,000 hours of experience as a behind the wheel instructor and keep appropriate records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I apply ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you already have your approval of your business name from the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I have approval of my business name from the DMV.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to submit your Request Approval of Driving School name form that shows your Driving School name was approved by the DMV and a completed Driving School License Application form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens when the classroom is combined with office space?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The combined total of space must be at least 200 square feet if you have a classroom combined with office space.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have some questions about the requirements and documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to call Driver Training Programs at 1-518-473-7174.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if my school is going to offer the Pre-Licensing Course?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will also need to have the classroom inspected and all requirements are listed on teh Request for Premise Check form MV-279.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f414e20792dd0319ae89b032d49ce2e6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to apply, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already received your DMV business name approval?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have 20 employees", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you must submit proof of current Workers Compensation and Disability Benefits Insurance Coverage. Please, check the instructions on the Driving School License Application MV-521 for more information", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me when I'll find out if my application has been accepted by DIAL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We will review your application and then we will let you know as soon as we accept it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you complete the whole application so that we can process it as soon as we review it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I did not complete the whole application", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So once I complete the whole application and you review it, I will get my acceptance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, that is correct. As soon as you complete the entire application as an attorney, then you will be accepted to the DIAL-IN service.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Will DMV ask me any questions about my DIAL-IN searches I make?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, DMV will inquire about searches being made because it is in compliance.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dab776f264e5b6720629d2215863c2ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we need help with a complaint filed against us", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you trying to protect your facility license, registration or certification?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes, we need to be ready for anything that comes up", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "have we done the basics right of registering?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "To legally operate as such a business, you must have registered with DMV. If your application was approved you would have received a certificate from DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what can you tell me about the complaint process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has a complaint been filed against you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes, our first one ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will have a Consumer Services Rep from DMV contact you in an attempt to resolve the complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what do you tell customers when they ask about filing complaints against businesses like ours?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler are advised to try to resolve their complaint with the business manager. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "can we stay open if we lose our license?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your facility license enables you to operate in New York State. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in New York State. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2e4dcdb981b784f8e31848bc87abff13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to make IRP registration changes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know about common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to change something about the registration online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I want to know how to do it online", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can use the OSCAR page to make changes online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok I see. I thought I could avoid doing that, anyway, when you send me my ID, you will do that to my house, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If that's the address we have on our records, then yes, it will be sent there. Or you can get it delivered to an alternate address you provide.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "O.k, thanks. Last question, please. I understand that you request from us to have a certain document type in order to board flights. But,what if i don't want to get that other type of document? Can i still replace the original?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure. You only have to do the following: Complete an Application for Permit, Driver License or Non-Driver ID Card Form MV-44. Then, you come to the office and bring the required documents.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "61dac412039c309b00b561c6246c616f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the changes in the IRP registry\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what are included Common changes in IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "add or delete vehicless transfer plates from one vehicle to anothers\n add jurisdictions", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Concerning permit restrictions. Will I still require the services of a supervising officer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That's right. You may not drive unless you be accompanied by a supervising driver age 21 or older with valid licence.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "But what happens if I have a learner permit for a motorcycle?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case your supervising driver must exercise general supervising of you while drive, remain within one to quarter mile of you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is that really necessary?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes it is. It's very important that you understand the graduated driver license law the restrictions on drivers under age 18.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Even if is a little motorcycle as a moped?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right. The same passenger rules apply. The law is for everyone.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a155d4116f000619ccd04f508aad5dcf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What changes are there usually to the IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about the common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes,I would like to know these changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would be able to add or delete vehicles, transfer plates from one vehicle to another, and add jurisdictions.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What would I use to make changes online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could easily use OSCAR to make some changes online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "It's comforting to know that my new ID will arrive in two weeks. What if I've been waiting for it for more than two weeks?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you can contact us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Could it have to do with the fact that I'm currently living abroad? What should I consider in this case?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We recommend that you send us a pre-addressed priority mail return envelope with your application. This will help ensure that we send your new ID to the correct address.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well, I got my non-driver ID in August, 2017 and I'm not sure what kind of document it is.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have a Standard document. Newly issued Standard documents show: 'NOT FOR FEDERAL PURPOSES'.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "484efa0857224a8212323635750155c7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are some changes to IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about come of the common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need to know the information at this point.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I do need to make changes to IRP registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you would need to complete Schedule A and C IRP-6 and submit for changes, show proof of identity, and provide proof of ownership.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Also, I need to find outP u p e.OK good. Now, regarding XXXX . Null", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you need to pay more than one definite suspension online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I have 2", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can pay up to 10 suspension termination fees in one day", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is a definite suspension?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A definite suspension has a clear start and end date. The suspension termination fee for a definite suspension is currently $50, unless the suspension was for violating New York State's zero tolerance alcohol law. The termination fee for the suspension for this crime is $100.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Must I pay at a DMV office?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can pay the suspension termination fee at the office or offices shown on your suspension order", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "79c47f8f076493ad3bd291e46572f4b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the changes in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what common changes include in the IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Common changes to IRP records include adding or removing vehicles\ntransfer plates from one vehicle to another\njurisdictions add", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "a question about personalized plates, how can I request them? And the photographic plates can be customized?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course Many photographic plates can also be customized. You can browse our collection of prints online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "where can i get them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can browse our collection of prints online. there you can get them", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I order personalized plates for people with disabilities that have the Universal Access Symbol?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To request them, call the Personalized Plate Unit at 1 - 518 - 402 - 4838. The hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long should I wait for new plates and registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In approximately 10 days or less after your order is processed, you will receive new registration documents showing your current license plate number and your new license plate combination.\n Wait at least six weeks for custom plates to arrive", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "74b3eaf6fc1fa13ef1eb2ea05683981b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the changes in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what the common changes in IRP records include?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to make changes to your IRP record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To make changes to your IRP record r\n complete Schedule A and C pdf IRP-6 submit all changes listed above\n provide proof of identity submit for all changes listed above\n provide proof of ownership submit for all requests to add vehicles", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Got it. Another question, how long until my daughter can take her road test? She just got her learner permit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "She must wait at least 6 months from the date she received her learner permit to schedule her road test.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "So... how long until my daughter can take her road test? She just got her learner permit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you under the age of 18?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No. I wanted to ask for my daughter, though.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if she operates a moped with any valid class of learner permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case the same passenger rules as for normal vehicles apply.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4ca3108b66983f8ba7ec41803de6fd29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I want to know what changes there are in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what are the common changes in IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "among the changes are\nadd or remove vehicles\ntransfer plates from one vehicle to another\njurisdictions add", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ah, that hurts. But it would help me to know what requirements and the procedure to change my last name in the identification, soon I will get married and I will use my husband's last name.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you planning to make changes other than to your address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't plan any changes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Was your non-driver ID issued before October 30, 2017 and is it not Enhanced?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, to both.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you have a Standard document. Newly issued Standard documents show : 'NOT FOR FEDERAL PURPOSES'.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well, I was aware that I have a standard ID. How long does it take to get my new ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "76b3cc1588d73d3cb7973638a8bda5a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. I would like to get some information related to do some changes on an IRP.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "sure, no problem. Do you know which changes you want to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not exactly. I want to know what can I do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what to do to make the irp change?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, that's right please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To change your irp, you need to complete a schedule A&C irp-6 with the changes you want to do.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Okay, thanks. I'd also want to find out for the receipt of my new ID, what do I do if I don't get it in those 2 weeks?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that happens, then you can contact us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And what can you tell me about a real ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can get a enhanced or real id to replace your online document.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If is possible to do this even if I'm overseas?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Yes, you can do this process through the mail.", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "And what I need to do for it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to summit a complete application for permit for a driver license or non-driver id card MV-44, along with a proof of identity and the appropriate fee.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "dedc023b85f1ecb8c665ba76905d61ef", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. How are you doing? I have some questions about making changes to an IRP registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what common changes you can make to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Sure, why not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can add or delete vehicles, transfer plates from one vehicle to another or add jurisdictions, for example.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Well, yes. I wanted to transfer a plate, but I'll get to that. First, I would like to know something else. Can I also apply by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. If you do, the IRB sends you a invoice.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "perfect if I do so I'll wait for my bill. What comes after that if everything goes well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you mean after your business location is inspected and approved?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will be notified that you need to pay the driving school license fee of $ 50. The new license will be valid for one year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will we have to do anything when it comes to the employees we will have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to submit proof of current Workers Compensation and Disability Benefits Insurance Coverage ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "449cc916ac71c9dc7af7347844a973de", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are some changes to the IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you  know any of common changes to the IRP registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not know any of the changes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I need to make some changes to my IRP registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to complete Schedule A&C and need to provide proof of identity and proof of ownership when making these changes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If the program that tells me consumes more time than I can use, is there a shorter one? . so does the supervisor have to be on the moped with me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can ride on the moped with you or remain within one-quarter mile of you and keep you in sight at all times. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so the moped and motorcycle rules are the same for who needs to be with me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The only passenger who can ride with you on the motorcycle is your supervising driver. If you operate a moped with any valid class of learner permit, the same passenger rules apply.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and the supervising passenger guides me on whatever comes up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The supervising driver should exercise “general supervision” of you while you drive ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6eced3e1b6d3723bef1b3e46def63377", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get an ID that doesn't say I'm under 21", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to know when you get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you need to know about changing or verifying an address?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you ask that your ID be sent to an address other than the one on the document?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you need help replacing your ID from overseas?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "are you overseas and you want to replace your non-drivers ID card?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to complete a Application for Permit, Driver License or Non-Driver ID Card and mail it in.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "876af23db199eca0c6914b22ff8f2b8a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to replace a driverless ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your non - driver ID if it was lost or destroyed , or after you update your address .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if i plan to travel", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We recommend you come to the DMV now to get an Enhanced or REAL ID , and avoid a second office visit later . 1 Learn about Enhanced , REAL ID and Standard documents ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to know how could I get my own CDL driving record. Is it possible to get my CDL abstract online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. You can download a PDF version of your record for a $7 fee. After you order, you will have 5 days to download your record to save and/or print it.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I get it online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to create a MyDMV account. To create the account, you will need a NY State icense, permit, or non-driver ID.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "It's saying I need a document number, but I haven't received it in the mail yet. What do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will have to wait for the document to arrive before you can create your MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't access MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't have access to MyDMV, you can mail a Request for Certified CDL Abstract PDF MV-CDL form and the $10 DMV to the address on the form. You can also get your employer to order it through LENS.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fe5f6b43660cf342e0b72cc216714828", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to get a replacement for a non-driver ID, but need more information, Could you help me on that, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you about to turn 21?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i will be 21 soon.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's excellent, because then you can order your replacement ID within 40 days after your birthday, and you'll get it without waiting too much.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's sounds really great. Think i'll do just that. Say, this replacement thing is only for when it is expired or what?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No. You can go through this in the sorry case your Id get lost or even stolen, or in a softer case, when you change your address. But what out, because you can't do this if your ID is already expired. In that case, you must apply for a new ID.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Well, i didn't aware of all that. Um, lets say i need to change something more than my address, what do i have to do, then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For changes that goes beyond your address, you need to go to a DMV office. There you'll be able to perform those changes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can someone else go turn in my changes for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to look at our requirements for a second-party registration application", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I have the address if I choose to do it by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "International Registration Bureau    NYS DMVRoom 136    6 Empire State Plaza     Albany, NY 12220-0850", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "when should I change my address information if I get a new address?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should notify the DMV within 10 days. complete Schedule A/C IRP6 and submit it along with your two proofs of new address and payment in the amount of $2.50 per vehicle. Payment must be a check or money order payable to the Commissioner of Motor Vehicles. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "612d9e65d18ad85b38d14d3bf61ad025", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Replace a non-driver ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your non - driver ID if it was lost or destroyed , or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what is the Alternate mailing address", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "How to apply by mail or in an office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "If I would like to know how", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you can ask that your replacement document be sent to an address that is different from the address on your document . You ca n't have it sent to a different address when you order online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is included in a summary of a person's driving record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A summary of the driving record is a certified DMV record. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a safety watermark", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And another question, what is the main theme of this guide?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the main topic is DMV Records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I do if I can't access MyDMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can mail a CDL Certified CDL Summary Report Request - CDL Form along with the $ 10 fee to the DMV at the address provided on the form, or have your employer request your CDL driving record summary through LENS", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2088892a44db934c69363e8c947cd21f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to replace my ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay, did you want to know when you will get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I wanted to ask about an address", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to know where we will mail your new ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you need information on using an alternate mailing address?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you already apply by mail or at an office for your new ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not yet, I want to ask some questions first so I know what to do", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "132372cdfa71c0d6d7769ce26f474a15", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm searching information related to a non-driver id card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure thing. I have to ask. Are you turning over 21 anytime soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at all.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have active the service to receive a new one by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I think I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The you should get a new one in a 2 weeks period.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you please tell me if is it necessary to submit proof of identity if I'm going to make changes to my IRP registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you will need to proof your identity and provide also proof of ownership for all vehicles.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. But what about the fees and payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The IRB calculates the fees while you wait, and you be able to pay this in cash, by money order or certified check.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I have to do this in person? Can anyone else assist me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Another person can helps you, but you need to see for a second-party registration application.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4417d675bf76bbc04ad7756cb052e345", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get a replacement non-driver ID card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Be adviced that you cannot get a replacement ID if it was expired. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I'm getting ready to go on vacation. Should I get a REAL ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, it is recommended that you go to DMV to obtain a REAL ID before you travel. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "MyDMV is a great way to get online. Is it available for no cost?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have to pay a fee of $7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can i do if i ordered my CDL and i haven't received it yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sadly, you only have the option of waiting for it to arrive. With that document you can create a MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if i can't access MyDMV. What are other options to get my CDL?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can mail a request for a Certified CDL Abstract PDF. The fee cost would be $10 instead of $7 or you can have your employer order your CDL through LENS.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do i need to create an MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a New York State license, permit or non - driver ID.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5739237b45a59e99f4282413adb58c89", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance with replacing a non-driver ID card. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can replace your non-driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Good news. What if I have a standard ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you will not be allowed to board a domestic flight starting in October 2020 unless you have a Passport.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Just a random question. Is it also possible to make adjustments by fax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course Fax Schedule A and C pdf IRP-6 to 518 - 486 - 6579. Changes sent by fax are processed by IRB within 72 hours.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if someone else takes their request to the Customer Service Desk?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case see the requirements for a third party registration request.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And can changes be made by phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You cannot make changes to an IRP record over the phone.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I do at the customer service counter in Albany?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can take your request", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what is the schedule?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The customer service counter is open from 8:00 am to 3:45 pm, Monday through Friday, except state holidays", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f00d605c45efc4aaecb9da1a5037d936", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I came here because I need help replacing my non-driver ID card. Can you help me out, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Oh, now you flatter me. No, I'm way older than that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know when you get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I can't wait.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What changes to IRP registrations are most poplular?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Adding and deleting vehicles, transferring plates, and add jurisdictions are the ones most people change.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a process for another person bringing my application into the Customer Service Counter?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to look at the requirements for a second-party registration application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know what fees to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The IRB calculates your fees while you wait and you may pay the fees in cash, money order or certified check, and all payments must be paid.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7ed1c34cfecf8946b73dad34fd188efb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about exchanging my driver ID card. Can you please answer some questions I have?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, you flatter me. I'm not that young anymore.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you currently expecting your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I know it will arrive sooner or later. I'm in no rush.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know where we mail your ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I already know it will be sent to my address on record.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you like the document to be mailed to an alternate address?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, that'd be great. Due to my job I'm abroad a lot.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you planning to apply either by mail or at an office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, by mail.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can ask that your replacement document be sent to an address that is different from the address on your document. You can't have it sent to a different address when you order online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I want my non-driver ID to be sent to that address too?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You'll have to include an additional note and clearly print the alternate address. Don't write the alternate address on form MV-44. The mailing address you write on form MV-44 must be the address that is listed on your photo document and your DMV record.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f68205dc0ff38902596298b88c7f776f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do we us a mydmv account for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, a MyDMV web account provides registered Users with secure and simplified access to use a variety of DMV’s on-line applications and services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to register for an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, what do I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "After you register for an account you will be sent a temporary password by email. You will need the temporary password to complete the on-line registration process. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "is the account from the DMV or a private place that is providing the service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "MyDMV was created by the New York State Department of Motor Vehicles, in cooperation with the New York State Office of Information Technology Services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "so I can do my DMV business with the account instead of having to walk in and wait in line?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The account will allow you to use a variety of DMV’s on-line applications and services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is it secure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, usernames, passwords, and identity information are stored in a secure directory called the “NY.gov”, which is maintained by the New York State Office of Information Technology Services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and you give me the first password then I can set my own?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you will be sent a temporary password by email to complete registration. You can then set your own password.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "a5e33a8ee5418d4e04d6a9fe980b80f4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Revoked driver license or driving privilege\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "received an order from the DMV saying your driver's license or privilege was revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "his means your license has been cancelled and you must get a new one when the revocation period ends. In most cases", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "In addition, I need to learn more about the transaction. Is it possible to pay a civil penalty for a driver online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can pay a driver civil penalty online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have an order issued between May 1, 1989 and May 14, 2003, what would the penalty be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The civil penalty you will pay would be $500.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I had an order issued between January 1, 1981 and June 30, 1990?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to pay a civil penalty of $100.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the penalty again for the dates from July 1, 1990 and October 31, 1996?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The civil penalty would then be $500.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8e3a784482eb6e8059afef9717bcfbe3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about what the suspension implies and its risks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driving license or privilege will be taken from you for a period of time. You may have to pay a suspension termination fee. Your suspension period may be final, having a start and end date, or indefinite, which does not end until you take the required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a definitive suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have an indefinite suspension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How can I verify if my license is suspended or revoked?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sign in to MyDMV and use the service My license, permission or ID. A driving privilege is your legal authority to drive in a state other than the state that issued your driver's license.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Something else I'd like to ask about the DMV-mandated Ignition Interlock Device and Driver Problem Restriction? What happens if I don't have it and drive?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your license will be revoked.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "In all cases, or are there exceptions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It will be revoked.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens if I have the problem driver restriction and I get a moving violation?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Approval for your license/permit can be withdrawn.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "daad2d8c85821f6db15cd72e9fda5797", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to know if the suspension affects the driving privilege", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driving license or privilege will be taken from you for a period of time. You may have to pay a suspension termination fee. Your suspension period may be final, having a start and end date, or indefinite, which does not end until you take the required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "How long does a definitive suspensions last?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "received a definitive suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "was the traffic ticket issued anywhere else in New York State?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must contact the local court directly. DMV The My License service can give you additional information on where to pay a traffic ticket.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'd also like more information on the DMV-mandated Ignition Interlock Device and Problem Driver Restriction. What happens if I don't have it and drive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your license will be revoked.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "In all cases, or are there exceptions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It will be revoked.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens if I have the problem driver restriction and I get a moving violation?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Approval for your license/permit can be withdrawn.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0ed41688c40474dff7c2a9dff96e5952", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about Suspended Driving Privileges", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. Your suspension period can be definite which has a beginning and end date or indefinite , which does not end until you take a required action", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what is Definite suspensions", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "He received a?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " it will tell you how long the suspension period will last . You can not drive until the period ends , you pay a termination fee , and have a valid driver license again . You can use DMV s My License , Permit or ID service to check if your license is valid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "To whom should I send a check to pay my driver's civil penalty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your check must be payable to the Commissioner of Motor Vehicles.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any information about driving tickets?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you may click on this link Tickets.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why are there so many different amounts?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This is the civil penalty amount effective 11/1/2006. For example, if your order was issued between July 1, 1990 and October 31, 1996, the civil penalty is $ 200.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if it was way earlier than that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The further back it goes, the greater the amount. If the order was issued between June 1, 1972 and April 30, 1989, the civil penalty is $300.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "79889423097a1ee33380c7e82b6f74c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my llicense", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive an order from DMV saying your license was revoked ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "is there somewhere I can look at more info on this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can look at Alcohol or drug related violations", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "One thing about my drivers license. How do I change my junior license to a senior one then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Regarding revoked driver's licenses, what does it mean that it is revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It means your license has been cancelled and you must get a new one when the revocation period ends.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Thank you. I'd also like to know if the civil penalty is $350 if it happened before 2006.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the civil fine would be $ 350", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Also for the driving license, what would be the main reasons for the suspension?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You might get a suspension if you did not have automobile liability insurance OR if you were convicted of an alcohol or drugged driving charge.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "if my license gets suspended for no insurance could I just send proof by email or to your online site?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you can submit proof of insurance online", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "5cbfa4c9e28369347711fc18913bccb5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm searching some information related to what happens when here is revoke of a license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. Have you received any order from the dmv saying your license or driving privilege is revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not so far.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you give me some more information about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sure. One of the more common reasons for revoking of driver license is related to alcohol and drug violations.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I would like to know how do I change my license from junior to senior?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I still need to find out about the license. I see what you mean. Is it true that a driver's license might be revoked as a result of a traffic ticket?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, if you didn't answered. But You can plead or pay the ticked. Even online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "One more thing for suspension termination fee, can I pay by mail?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Now, what if your license has been suspended or revoked? Is it possible to pay a past-due ticket?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can do it online.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Which reasons can cause a revoke? ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You can get revoked if you operated a vehicle without insurance or if you were involved in a uninsured motor vehicle incident.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "37ca0b0a73ca77ad9f57b61048dcbde6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My driver license has been suspended and I need help fixing this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sorry to hear that. I'll be happy to help you with this. When your license becomes suspended, your driving privilege will be taken away for a period of time. This period can be definite or indefinite. In some cases, you may have to pay a suspension termination fee. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a definite suspension on your driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you need help understanding what this means?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I know what it means.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will I be sent anything to let me know how to fix this suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. DMV will send you a notice called an order to the address you have on file. This will contain the instructions that you will need to follow.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "okay, do you know any DMV office? And also what if the order was issued before the scheduled date?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "if the order was issued between January 1 , 1981 and June 30 , 1990 , the civil penalty is $ 100", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "if the order was issued between May 14, 2003", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " the civil penalty is $ 500", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5c459ee17b782ba97e889816a7c9b510", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. I have received a letter saying that my driver license is suspended and need some guidance with how to react to this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you received an order from DMV saying your license or driving privilege is revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Well, I haven't paid a fine for a ticket I got, which led to the suspension. The thing is that I got the ticket outside of NYC and I'm not sure the NYC court is responsible for this. Who do I need to contact?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you must contact the local court directly. DMV's My License service can give you additional information about where to pay to a traffic ticket.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to know on how much is the cost for a penalty that was imposed on March 22, 1995?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I got it. Another question about the civil penalty I think the price is somewhat high. I understand. Is there a way to find out if my license is revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. Simply sign up for MyDMV and use the My License, Permit or ID service. A driving privilege is your legal authority to drive in a state other than the state that issued your driver license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I wanna ask if I can drive outside NY using my junior learner permit?? I wanna do a road trip.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state. You must obey the junior permit and license restrictions that apply in that state. Check with the police or motor vehicle authorities in the state you will visit.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'd like to know where I can find out if my license has been suspended or revoked.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sign up for MyDMV and use the My License, Permit or ID [2] service. A driving privilege is your legal authority to drive in a state other than the state that issued your driver license. If you have a driver license issued in another state , DMV can revoke your privilege to drive in New York State , but your out of state license may still be valid to drive in other states. What if I was suspended due to a lapse in my insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Do you have more information, perhaps?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "For more information, see the section for alcohol or drug related violations on our website.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "Got that. Just out of curiosity, how could I remove a suspension for the failure of paying child support?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "To do that you must contact the local child support enforcement agency or the NY State Office of Temporary and Disability Assistance OTDA. The OTDA website has a list of local child support enforcement agencies.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d1cf437cbecd937b03f6cf28e324c387", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions regarding a suspended driving privilege. Perhaps you can answer some or even all of them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. Your suspension period can be definite which has a beginning and end date or indefinite, which does not end until you take a required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's good to know. What can you tell me about definite suspensions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you received a definite suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have. Hence the questions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case it will tell you how long the suspension period will last. You can not drive until the period ends, you pay a termination fee, and have a valid driver license again. You can use DMV's My License, Permit or ID service to check if your license is valid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Okay, that's it. I'm also curious about Driver Restriction. Do I have to have them installed on all of my vehicles?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, they have to be installed on all vehicles you own or operate.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I drive without it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your license will be revoked.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "In all cases, or are there exceptions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will be revoked.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What happens if I have the problem driver restriction and I get a moving violation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Approval for your license/permit can be withdrawn.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c257e620ddee5eb4aa468ac26cf96862", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you answer some questions I have about my suspended driving privilege, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. our suspension period can be definite which has a beginning and end date or indefinite, which does not end until you take a required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know more about definite suspensions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you receive a definite suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I haven't. Thank God.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What are reasons for definite suspensions? Are there any examples?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Common reasons for definite suspensions are not having an automobile liability insurance or being convicted of an alcohol or drugged driving charge.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Are you familiar about the Problem Driver Restriction with DMV Mandated Ignition Interlock Device? What happens if I don't have it and drive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your license will be revoked.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "In all cases, or are there exceptions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It will be revoked.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens if I have the problem driver restriction and I get a moving violation?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Approval for your license/permit can be withdrawn.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0fb812845acbd594735849c087805986", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about how to renew a hazardous materials endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know How to renew your hazardous materials endorsement (HazMat)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will normally mail you a renewal notice for your approval by HazMat, which is separate from the notice to renew your CDL. Follow the instructions in HazMat's renewal approval notice to request background checks.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Alright. I'd also like to know information NA or NI. what else should I know if I get NA or NI as my driving type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to send a photocopy of your USDOT Medical Examiner's Certificate to the Medical Certification Unit, prior to the expiration date of the USDOT Medical Examiners Certificate on file with DMV. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "will there be any problems if my info is not current?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could lose your commercial driving privileges if you don't have your updated information with the DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any links that could be useful to me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can have a look at, Enroll in MyDMV", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you need information on the four driving types?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, I want to be as prepared as possible", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can visit the FMCSA web site for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what do I need to do if I have a Medical Variance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You need to keep it current with the FMCSA ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9a3c8e240b05e022ada94596f8ee5e53", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Renew a hazardous materials (HazMat) endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to renew my hazardous materials endorsement (HazMat)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to have the support of HazMat?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I renew my hazardous materials endorsement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We will normally mail you a renewal notice for your HazMat endorsement , which is separate from the notice to renew your CDL . Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " The required fingerprinting service is being provided by Identogo. All HazMat endorsement applicants must be fingerprinted at one of the Identogo ID centers located throughout New York State ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "How do I provide my fingerprints for the background check?", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2f1bf414fb58a3377c62bc4a93d3444a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with renewing a hazmat endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to renew your hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know about the background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes when do I need it", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need to keep the HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no but I want to know when I need to do the check", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how do I apply for the background check?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what happens if I fail the background check?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you not pass the background checks?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no, just wondering what happens if I do so", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1d3e1878f2e164b0ab01c64b2577314d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to renew a hazardous materials endorsement?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to Renew a hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will normally mail you a renewal notice for your HazMat endorsement , which is separate from the notice to renew your CDL . Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would like to know more about what types of federal driving are there? And finally, the commercial driving operation in which cities or places are restricted?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where can i find an approved medical examiner", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search , or call FMCSA at 202 366 - 4001 and ask to speak to a representative . Once your physical is complete , the medical examiner will give you a Medical Examiners Certificate Form MCSA-5876 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What information can you give me about Federal regulations", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal regulations require that every commercial learner permit CLP holder or driver license CDL holder must certify to the type of commercial driving they currently perform or expect to perform", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "which are the requirements", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " these requirements will affect all drivers who have , or apply for a commercial driver license CDL\na USDOT Medical Examiner 's Certificate will be required for some types of driving and must be submitted to DMV before your current certification expires", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d92156f844b306ae8343ac846f2175eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. May you comment me about renewal for hazmat endorsement, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to renew your hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, this in not about that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you searching for information about your background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that. I have some information about that regard.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is then your inquiry aimed to know how to give your fingerprints on the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Not at all.I already told you that i have some information about that process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Sorry, is just the standard procedure to do this series of questions. So please, bear with me. Maybe are you interested into knowing how much time will be invested on your checks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "In fact, i think i don't have information about that topic, so i guees i should say yes to that.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Good. You must know about this regard, background checks can take up to 30 days or more to be complete.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's quite a lot of days. What happens if my endorsement expires before you're done with my checks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you'll have to wait until all the background check process is completed before your endorsement can be restored and you re-qualified by both the TSA and the DMV.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "All this process can be done by mail if i want?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No problem. You can go through the process using mail to send your application.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1f832ee80738f4f876c3072e17dc620c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My HazMat endorsement is about to expire and I need help with renewing it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know how to renew your HazMat endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often that you need to complete a background check to keep your HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, I know.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed one recently?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, but I will be getting it done soon.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I don't really need the HazMat endorsement anymore?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not need your HazMat endorsement, you won't have to take the written test or do a background check.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I do decide to renew my HazMat endorsement, where do I get fingerprinting done for the background check?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to make an appointment by contacting Identogo to select your fingerprinting location and make an appointment.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7dca8cee8e87fc3f1c31d4e671e28853", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. I work with the transport of hazmat but my endorsement is about to expire. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "We are here to help you the best we can. Are you interested into renew your hazardous material endorsement? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now. But I worry it could expire and I don't know what I'll have to do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I'm not really sure about it. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know how to provide your fingerprints for this background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have the idea. But any extra explanation from you would be useful.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. The service for the required fingerprinting is being provided by identigo, and all hazmat endorsement applicants must go to the identogo id centers located in the new york state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I want to go there to see, could you tell me the address? . What happens if I don't keep my information up to date with the DMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "This could result in losing your commercial driving privileges.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get a USDOT Medical Examiner's Certificate?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can obtain a USDOT Medical Examiner's Certificate by receiving a USDOT physical performed by a medical examiner. Be sure to choose a medical examiner that is listed on the Federal Motor Carrier Safety Administration's FMCSA National Registry.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I know if the Medical Certificate is on my record or not?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can monitor your CLP/CDL medical certification status by subscribing to text and email notifications online at MyDMV.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "06ae3dafacfa4cb2af56d105250c0cbf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I came here to ask a few questions about my HazMat endorsement, hoping that you can answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Would you like to know how to renew your hazardous materials (HazMat) endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have already done that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I know this already.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know how to provide your fingerprints for the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No. Been there, done that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you like to know how long the background checks will take?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to know how you will be notified of the results?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "YES. Finally.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Federal Transportation Security Administration TSA will notify you by mail of the results of the background check based on federal standards only. The TSA website has information about the federal background checks for the HazMat endorsements. Please do not request the results of background checks from the DMV, Identogo, or the TSA.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8c6eea635228fb3c4062b0918b3f6fc2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm wondering what steps are involved with renewing a HazMat endorsement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a HazMat endorsement that is due for renewal at this time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at the moment", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "When was the last time you had a background check carried out in relation to Hazmat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I haven't had one carried out", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you provided a copy of your fingerprints for the background check in relation to the HazMat endorsement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I haven't provided any fingerprint sample", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you aware of the procedures and timelines involved with the turnaround times in relation to a renewal of HazMat endorsement? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I am not fully up to speed with these", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you aware of the procedure involved in relation to notification of results of background checks regarding HazMat endorsement?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am aware that I am notified of the outcome of any background checks that are carried out on me", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Just to clarify, you will be notified by the TSA about the results of your background check. The TSA website has full information about background checks for HazMat endorsement. The results of these background checks should not be requested from the DMV, Identogo or the TSA", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "54bd961b302015b074228a297448a935", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need info about HazMat endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to renew your HazMat endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No,I need more info but not that", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, i know that", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to keep your HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, please", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, the driver need to provide fingerprints and pass the background checks every five years", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if i have a Medical Variance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must keep it current with the FMCSA .\nThe DMV will not remind you when your USDOT Medical Examiner 's Certificate or Medical Variance is about to expire unless you are enrolled in the Electronic Reminders program ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how To avoid a downgrade or cancellation of my CDL / CLP", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If i select NA or NI as your driving type", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you must send in a photocopy of your USDOT Medical Examiner 's Certificate to the Medical Certification Unit , prior to the expiration date of the USDOT Medical Examiners Certificate on file with DMV .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "51a52cef8b88c6bcaf2332eb46a888f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about replacing personalized plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to replace personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to replace my personalized plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are many reasons that allow you to replace your personalized plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good to know. Do you know CDL driving record? Could you tell me how can I connect via MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record. You will have up to 5 days after your order to download it. The fee is $ 7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What do I need to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To create a MyDMV account, you will need\n a New York State license, permit, or non-driver identification or\n your New York State license,", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I asked for the renewal and it has not arrived?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to wait for it to arrive before you can create a MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have trouble downloading my registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Make sure your computer and your web browser have all the latest updates to avoid problems downloading your registry", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "948ecabfcc4a3da88029250c20264695", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me by answering a few questions I have regarding my application for the voter registration. That'd be really helpful.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know if you're eligible to register to vote in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you registered to vote in the past but do you need to update your voter registration information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to both.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do not need to update your voter registration information if your political party preference or name has changed since you last voted.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd like to know if my vehicle is recovered before I file a form MV-78b, can I still use my registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your registration is still active.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need to make sure the alarm is cancelled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes make sure it is cancelled before using vehicle.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I need a replacement title?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, make sure the police have cancelled aalrm and then send title to the Title Bureau with a letter explaining the vehicle was recovered.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "So I need to do this if it is recovered before the transfer?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d5cbc100f9120ea22d81e05367734958", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a dditional information about buy or sell a vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you changed the name in the vehicle registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have flood damage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sadly yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please, check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "There's one more thing I'd like to say about Empire Gold plates. What are you going to do with your old Empire Blue and White plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know what to do when you receive your new Empire Gold plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I get a state list of local recycling coordinators?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "visit the New York State Department of Environmental Conservation website at http://www.dec.ny.gov/chemical/8511.html", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "67747844d408cfbb212d2518b51d30bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help planning my Social Security benefits for my survivors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently planning for your future?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you should think about what your family would need if you die now. Social Security can help your family if you have earned enough credits through your work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could the benefits received by my family be affected if my widow receives a pension based on work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If it not covered by Social Security, her benefits as a survivor may be affected.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Got it. Another question that I have Social Security Survivors Benefits. How many credits do they need to have when they die to be able to give out benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits 10 years of work to be eligible for any Social Security benefit ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can an ex wife get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They could get benefits if the marriage lasted 10 years or more ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how soon can someone apply for the lump sum survivors benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They must apply for a special lump sum death payment within two years of the date of death if they are not already receiving benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "256a3996202eb7b91b64b785bb1c3534", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know when I should apply for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply for disability benefits as soon as you become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you ready to apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, not yet but maybe soon. so can I call or walk in somewhere to do this other than online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "yes there are other ways to apply. Will you need any help? are you deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes,I am deaf", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "when you are ready to apply you can call us at TTY 1-800-325-0778 , or Call or visit your local Social Security office .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what are some of the kinds of things you will ask for when I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your Social Security number and proof of your age ; Names , addresses , and phone numbers of doctors , caseworkers , hospitals , and clinics that took care of you and the dates of your visits; Names and dosages of all the medications you are taking ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and all I do is give that info and I get it for sure or what?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is a possibility that after we review your application and the information you provided, we may decide you do not meet the qualifications for disability benefits .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "would you like to know what to do in case you are denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes please", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you don't qualify you may ask us to look at your application again. You will receive a notice from us if you don't qualify and it will explain how to appeal our decision and the time period in which you must make the request .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3904a1d97905861dd6dac797f9ef07f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want a apply for a corrected card for a U.S. born adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you legally changed your name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I have, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then the first you need to do is to inform Social Security so that they can give you a corrected card.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can the Certificate of Citizenship be accepted as proof of US citizenship and what are the original documents I'll require??", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course We can accept the following as evidence of US citizenship Certificate of citizenship N-560 / N-561", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What do I do if you don't have one of these specific documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have the Employee Identification Card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "and the US Passport?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if my document is expired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "An acceptable document must be current, not expired and show your name, identifying the date of birth or age and preferably a recent photograph", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a0fce082ed2fa1765ec9042b75a1f02d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "want to get citizenship ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You have not yet established your US citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We need to see proof of your US citizenship. We can only accept certain documents as proof of US citizenship. These include a birth certificate or US passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I do if I don't have one of these specific documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have the Employee Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a School Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "the health insurance card not a medicare card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "and the American Military Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "in that case you cannot verify your identity with the US Passport", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "8ecebee01bd38a84d08e459e8b29446d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good afternoon. I want to get some info about the retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Information about the online calculator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not about that. I know something already.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what i want to know is if the planner include any new benefits as is created or increased?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the online calculator gets updated in regular basis with all the new benefit increases and other benefit amounts. That, of course, will affect whatever estimate you could get currently.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I thought that but wanted to be sure. Another thing is, what happens if my birthday is on January 1st? As non working day, does the system has any problem there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, the calculator will figure out your benefit as if your birthday was in the previous year.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Um, the things about technology, huh?. All right, then. How can i get a more accurate estimate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For that purpose, please make use of the detailed calculator.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "OK, i'll look into it later. Oh, by the way, you said before the calculator wasn't to have any problem with my birthday date, for being on January 1st, didn't you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. The calculator will figure out that taking the benefit as if your birthday was in the previous year.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "A last thing, please. What do i need to enter in the calculator?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "That's simple. You only need to enter all your past earnings. If you need to find that out, just check your online account.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a72db1dbee23aa6bd41d9a53d5cf0fd5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do the documents need to be about in order to get my social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The documents all pertain to proving your U.S. citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a U.S. citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am a U.S. citizen. If I don't have the right documents are there other avenues to take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we can consider other documents such as your passport or documents issued by the DHS that can prove your age.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you get a social security card for a foreign born U.S. citizen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, as long as you comply with the regulations and have the right documentation, you can apply for a social security card.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I show other documents if I don't have the ones requested?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we will ask to see other documentation that is current and that can identify you by name, date of birth, and a recent photo.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I have lived in the U.S what other information might you ask for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We may ask for tax records or for information about the school that you attended. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Are you able to accept photocopied documents?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, we can only accept original documents that are current.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a04e5d0a16fddca173f34bcf37884fa6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a Social Security card or number for my daughter", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, it is important that we verify a birth record for all U.S . born applicants who apply for an original Social Security number. Exceptions are made for parents who apply for a baby's Social Security number at the hospital when the baby is born", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you need to know how we verify birth records?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "yeah, what do I do to verify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What else will I need besides birth records? do we need to show proof of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We will need evidence that shows the child continues to exist beyond the date of birth . We only accept certain documents as proof of your child 's identity. Documents must show your child's name , identifying information such as ,age , date of birth , or parents ' names and preferably a recent photograph. We may accept a non - photo ID document if it has enough information to identify the child such as the child 's name and age , date of birth, or parents ' names .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "To receive the benefits, how fast and efficient is the registration process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Direct Express debit card is another viable option?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Direct Express card is a debit card you can use to access your benefits . And you do n't need a bank account .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "yes I am already receiving benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can use the card to make purchases , pay bills or get cash at thousands of locations", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3381814395a4e956efc40109b8bccf3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to apply for a replacement card as a noncitizen adult?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need original documents for immigration status", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "This will prove you u.s. immigration status", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Are they any other documents I need to show also", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "IIs there a limit on how many replacement card I can get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you must provide a letter from your sponsor .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question regarding Social Security, what steps do I need to take, to become a Direct Deposit participant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "contacting your bank, credit union or savings and loan association", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "where can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Call the Direct Express toll-free hotline at 1 - 800 - 333 - 1795.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and how long does the process take?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "Registering on the card is quick and easy.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "y Does the Direct Express card work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d0edfffc8532be3afda9425e11ff3619", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I need any kind of documentation to get a social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you will need original documents that can verify your citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already established your U.S. citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have no verified that with you yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Am I able to show alternative documentation if I don't have the ones listed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we will ask to see other documents that verify your identity by name, date of birth, and a recent photo.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Concerning my Tax Return, why has it been amended my tax return ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you should let us know. We count and it changes the income to determine the income-related monthly adjustment amounts your MAGI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "*doesn't make sense* ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "*doesn't make sense* ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What would influence my income-related monthly adjustment amount?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It would change, for example, if you or your spouse stopped working or reduced your work hours.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9f3f5f38d2240af3bcb046ffa90263af", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the original documents needed for getting an original social security card for a foreign-born U.S. citizen adopted child?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing you'll need to do is to prove your child's citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you happen to have lost the child's certificate and are unable to get another one within 10 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I haven't lost the child's birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "But my child lived outside the United States for quite some time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, you'll need to provide a document that proves that your child lived in another country and does not have a social security number. You could use records like the child's school records or employment records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How can I guarantee that my personal Social Security account will not be shared by the agency?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you are the only one who can create your personal my Social Security account for your exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what do you do with my personal information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and your investment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And what can my provider do after I request a temporary lifting of my credit freeze?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "it can be automatically restored by the Identity Service Provider after your temporary suspension expires.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fab2ad3656abf172da00cf90ee744b44", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "for US Citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do if I cannot present my child's foreign birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in that case we will consider other documents such as your child's passport or a document issued by the DHS Department of Homeland Security as evidence of your child's age.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, for what kind of original documents do I require?. And what will happens if I haven't yet developed my citizenship?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can give as proof of your U.S. citizenship documents like your U.S. birth certificate or your U.S. passport.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't have some of the required documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We'll ask you for any other document that can identify you correctly. Like your employee Id card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do to change my name on my Social Security card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll have to provide evidence of your legal name change. You can use documents like your marriage document to prove this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I muse an expired document as proof of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no, the documents you use must be current, not expired.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and photocopies of the original documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, photocopies are not accepted either.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ef6bc3a96e0d93056acf887737b7d973", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "want to get citizenship ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Don't have one of these specific documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have the Employee Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "the school ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Health insurance card not a Medicare card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "in that case you can verify your identity with the US Passport", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and with what will they verify my age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must present your birth certificate.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3555f3d0214bead869ae94e54bb1c94c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need an original card for an aduly who is not a citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. I will be glad to help you only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a non citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no i am a citizen", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What documents do I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can not get a Social Security number for the sole purpose of obtaining a driver 's license Government benefits or services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What kind of original documents do I require? What about a state-issued identification card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can also provide another state-issued non-driver identification card.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "The details on the card might be a few years old, is that alright?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, an acceptable document must be current, not expired, and show your name, identifying information date of birth or age and preferably a recent photograph.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And then I can get the card replaced for free, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Of course. You can replace your child 's Social Security card for free if it is lost or stolen.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a5bbcf3ee2f02ef7c84c7d478df65063", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need documents for my foreign born child to receive their social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you will need documentation pertaining to their proof of citizenship. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have documents that pertain to their citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't, there are alternative forms that we can consider.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Are foreign born U.S. children eligible for social security cards?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, as long as they have the correct important documentation.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What kind of proof of identity does social security accept?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "They can accept a U.S. driver's license, a state issued non-driver id card, or a U.S. passport.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you accept any alternative documents for the child?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We can accept their state issued non-driver id card or their adoption decree among others.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What records do I need if my child lived outside the U.S. for extended periods of time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "A current or previous passport and school/employment records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I turn in copies of the documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No, it must be the current and original documents, no photocopies.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "565314f8791e7594547e43ad4296521d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I apply online for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to apply for retirement benefits, disability benefits, or Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can complete your application online ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how do I know if I'm qualified?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the spouse or divorced spouse of a retired worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I'm married to a retired worker", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You qualify for benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Now I'll have to inquire about Divorced Spouse. Is it possible for an ex-wife to receive benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They could get benefits if the marriage lasted 10 years or more ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how soon can someone apply for the lump sum survivors benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They must apply for a special lump sum death payment within two years of the date of death if they are not already receiving benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "897a76857da8a150c22d1ab429b7a43e", "turns": [ { "da": "response_negative", "role": "user", "turn_id": 0, "utterance": "Hi there. I am looking information about the benefits that social security can provide. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 1, "utterance": "Thanks. This will help me to get a better decision of what to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Sure, no problem. Are you already planning your retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to do it with enough time, so I can have all the information that I need,", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Great. That's always a wise decision. Have you become disable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, from a while. I have been disable.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you already think in what you will do when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, that not really, yet. I started planning about my living first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Alright, no need to be negative around this. But That's something you need to have in mind too, and the kind of benefits that you and your spouse can receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Ok, I keep it in mind. There are other ways to know more about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure, You just need to visit the next site web we provide you, so you can get more information about this topics.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b5ede3855d9d1d807a9f50dcccc05f35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I am looking information related to the planning of the retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Great. Do you have clear what is the government pension offset?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have big part of the information related to this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know if you will receive a pension for work not covered by social security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not really. I don't think so.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Great thanks. It is possible to meet for an exception?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To apply for an exception or see if you can apply, the best thing you can do is to read \"when won't my social security benefits reduced?\" section.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Great. I would like to know now about which benefits could receive my spouse and the estimations?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You mean, the amount your spouse can receive at full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No exactly, I mean before that.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "OK, no problem. But you already know the amount your spouse may receive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I don't have it very clear yet.", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then, is not possible to give you a estimated amount of how much would your spouse receive.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6cf0e1264a985886e09f48a0966c8213", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to learn about Government Pension Offset?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not want to know about Government Pension Offset.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "would you like information you need to calculate your benefits affected by GPO?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not need that information at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have access to your spouse's estimates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I do have access to spouse's estimates and I am eligible for spouse's benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you find the estimated amount of retirement benefit your spouse would receive at full retirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I found the amount my spouse would receive at full retirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then you would be able to find out estimated monthly amount of Social Security benefit as a spouse.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need more info about being eligible for widow's benefits and do not have access to spouse's estimates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should go ahead and call our toll free number at 1-800-772-1213 or contact your local Social Security office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a0dba714f145b522c021e6c04ec8182b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I know when I should apply for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Medicare typically starts when you turn 65 years old.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you reached 65 but decided to delay your benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have decided to delay receiving my benefits, is there someone I should contact about this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you would need to contact Social Security at least 3 months before you turn 65 to check about applying for Medicare.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I also need information about the benefits of relatives, can an ex-wife get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "They could get benefits if the marriage lasted 10 years or more ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I have another question for you about Medicare. What happens if I need Medicare but have not enrolled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you didn't sign up on time, you benefits may be delayed and there may be a higher cost associated with it.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do I still need to look into getting Medicare even I have health insurance through my employer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you should still check to see if you should sign up with Medicare because once you turn 65, some health insurance plans automatically change.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does this apply if you have health insurance as part of a severance package?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, even if you receive health insurance through severage, you should still look into Medicare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Can I file for only one benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No, you will be filing for all retirement or spousal benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ea2e71907c23e284ac8fc7c178b8bf06", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "HEllo. could you tell me what documents i need to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello, thanks for being patient, there are a few you may need To prove your child 's U.S. immigration status , you must show us your child 's current U.S. immigration document , such as : I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa ;", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does this answer your question?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes it does, thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok great! Is there anything else I can help you with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I use it to work? who do you contact?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you use it to work , we will inform DHS", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if my child is a J-1 or J-2 exchange visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If your child is a J-1 or J-2 exchange visitor , you must see your child 's DS-2019 Certificate of Eligibility for Exchange Visitor Status ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if a child does not have permission to work", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If your child does not have permission to work Lawfully admitted noncitizens can get many benefits and services without a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What else do you accept?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we may accept the child 's State - issued non - driver 's identification card ;s\n Adoption decree", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3a95f224d1b4b590ccce7bf0a6d5eefa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Other ways to apply for retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course there are several ways to apply for the benefit", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you live in the us USA ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Not actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't live in the US USA Or in one of their territories you can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do you also know about this Benefits by year of birth. What is the full retiremtnage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Now is the time to apply for retirement benefits. Is it possible for me to do it electronically?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes and In most cases, once your application is submitted electronically, it is done.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "In relation to my spouse. What happens if my partner is eligible for compensation based on their own background as well as mine?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your spouse qualifies for benefits on their own record , we will pay that amount first. If the benefit on your record is higher , they will get an additional amount on your record so that the combination of benefits equals that higher amount.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Something else to consider when it comes to retirement benefits. And what does social security have to offer?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Social Security offers an online retirement application that you can complete in as little as 15 minutes.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "and can i complete the application online?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "of course Complete the online application. You can complete your application in one session or start the application now and end it at a later time", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "And if I make the electronic request, should I do something else later?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Once your request is submitted electronically, it is done.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "9a5fd678fef11d00615bca6ce3a948fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Social Security benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to find out how Social Security can provide you, your spouse, and other eligible members of your family with benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to find out more about retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want more information about benefits if you become disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I could use that too", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you want to learn about benefits for your family when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I'm not planning on going anywhere yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you better understand your Social Security protection as you plan for your financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you also have more info I can look into on Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I will give you a link you can visit.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b4589ec32ac64ad0e0e899821030c2b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me about the benefits I could get from Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know whether Social Security can provide you, your spouse, and other eligible family with benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I would like to know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know about when you retire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not about retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot be provided with any information with your family and yourself about Social Security retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Now I have a question about Reviewing Disability. What happens if medical advancement is anticipated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If medical condition is expected, then your case will normally be reviewed within six to 18 months after your benefits start.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Am I supposed to report any improvements with my condition?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you are responsible to promptly reporting any improvement in your condition or if you return to work. The booklet we send will tell you when you need to report to us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I go back to work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to go back to work like most people?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I do not need to go back to work.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7d0163e64ad97907ed42a222d5fba3b4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "help me with retirement benefits please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with applying for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "OK, we have an an online retirement application that you can complete in as little as 15 minutes, and it's easy to do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I also need more information about Social Security Credits? How many credits do I need for retirement benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must meet a recent work test and a duration work test ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "there are special rules", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we can pay benefits to your children and your spouse caring for your children , even if your record does n't have the number of credits needed. They can get benefits if you have credits for one and one - half year 's work 6 credits in the three years before your death .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How Credits Are Earned", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Credits are based on your total wages and self - employment income for the year . You might work all year to earn four credits , or you might earn enough for all four in much less time", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "59fe5dcf2c7ca6ed16f315b15a256bb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the Benefits planner for retirement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is this for benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes it is", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to see who qualifies for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I need help with other things", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will you need any info for my family members?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If any of your qualified family members apply for benefits with you ,we will ask you for their Social Security numbers and their birth certificates .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you also know about this Social Security benefits, what if my pension plan was terminated?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "This reminds me of the benefits of my relatives, who can request them, only the qualified ones? only those requirements do I need?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, If any of the qualified family members apply for benefits with you ,we will ask you for their Social Security numbers and their birth certificates .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I'd like to ask you another question about amount needed for a work credit? Another question: is the labor credit set in stone or does it fluctuate?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The amount needed for a work credit changes from year to year. In 2019, for example, you earn one credit for every $ 1,360 in wages or self-employment income.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "292b1a338c8695d299a4f919c670a146", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with benefits for my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you able to receive benefits for retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I need help with knowing how much my spouse will get for retirement benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know when you will start receiving the benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I do not know this information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I need help with how much will my spouse receive and what age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will start receiving the benefits between age 62 and their full retirement age.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do I need a bank account to enroll in the direct deposit program?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "bring along your bank information so you can sign up for Direct Deposit If you do not have a bank account you can sign up for the Direct Express card program ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "There's one more thing I'd like to ask you about Social Security. 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I'd like to learn about your retirement program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not necessarily.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to learn about maximum family benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do any of your children qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I believe so.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "As far as the maximum family benefits, there is an upper payout limit. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will my child receive the full payment up front or monthly payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your child qualifies, he or she will receive monthly payments. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If you have any knowledge of these documents? 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Are there any members of my family who will benefit as well?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, your spouse and your children may receive benefits up to half of your retirement amount; but will not decrease your own benefit.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "One more question about Pension Benefit Guaranty Corporation (PBGC). How can I verify my Pension Benefit Guaranty Corporation?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "6d2d42910bf7a741883c3bc8c7ee110d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good Morning, i would like to know details about retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean for your family, that is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Correct, that's what i'm looking for.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Very Well. Have you started to receive retirement benefits already?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm receiving the benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Excellent, because in that case, some members of your family well may qualify to get some benefits via your record. If everything goes well, both your spouse and child can receive up to one half of your full retirement benefit amount per month.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "There's one more thing I need to know about my GPO benefits. What information do I need to predict my future spouse's GPO benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "One thing you would need to figure the estimate out is the gross monthly amount of your pension from your government job not covered by Social Security.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How many things to do I need to estimate my future spouse's benefits under the GPO?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "YOu would need two things.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I am eligible for Social Security retirement on my own earnings will it give a higher benefit based on my spouse's earnings?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will affect your benefits as a spouse.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f466ecfe105557043d5a8989c3d985a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you need help regarding benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to learn more about what happens when you start receiving Social Security retirement benefits then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure, tell me about it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Gladly. As you might know, some members of your family may also qualify to receive benefits on your record. Your spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount. These payments will not decrease your retirement benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. What if one of my children also qualifies for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, there is a limit to the amount we can pay your family. The total depends on your benefit amount and the number of family members who also qualify on your record.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will the fact that I have not yet reached full retirement age and make more than the yearly earnings allowed affect my benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your earnings may reduce your benefits if you are at full retirement age. Two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What year does full retirement age begin for age 66?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Full retirement age is 66 for people born between 1943 and 1954. Begining with 1955, two months are added for every birth year until full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much will be deducted if I earn more than the limit under full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We will subtract $1 from your benefit payments for every $2 you earn over the 2019 limit which $17,640.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f436b05056f7e2db4a0728d8e6485a72", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have questions regarding the Benefits Planner for my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to hear more about maximum family benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, that would be great.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Very well. Does one of your children qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, my children don't qualify for benefits. Sorry.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'm more interested in benefits for my partner. Can you tell me about that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. Even if they have never worked under Social Security, your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits. our spouse can also qualify for Medicare at age 65.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I see. May I ask another question for retirement or disability benefits, what other documents will you ask for?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'd like to ask on what will happen if I prove that I have a disability that prevents me to perform work that I do in the past?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then we'll see if you can do any other type of work.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "7941cf7dd009003b816e5f49c98784c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need help with planning for retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for information for you or for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am just looking for help for me.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you looking for information on maximum family benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure, that may help.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have information for benefits for my spouse?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. I can help with information if you want benefits between the age of 62 and full retirement age.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have a question. Do I need a bank account? because now I have it blocked if needed I could go to reopen it", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "bring along your bank information so you can sign up for Direct Deposit If you do not have a bank account you can sign up for the Direct Express card program ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Got it. Another question about Disability Benefits resources, where can I get more information about disability?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There are other publications on disability that I recommend you study.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "700a00baaa0f4008c139cf16d2e84881", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with family retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet, but my spouse is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need help with the maximum amount od benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, more how much the family as a whole is eligible for.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you 62 or over?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, and I haven't retired yet.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you qualify for benefits on your own record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I haven't worked long enough.", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How much can my family receive total?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Most of the time the family total is 150%-180% of the person's full retirement benefit.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I'm a disabled widow, what conditions do I need to meet to receive benefits?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "First of all your condition needs to meet the definition of disability for adults.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Sure, now, when applying, do you need any bank information? What if I don't have a bank account?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "bring along your bank information so you can sign up for Direct Deposit If you do not have a bank account you can sign up for the Direct Express card program ", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "1c755b350da2e8bd677adda68be93638", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is required to be able to use the retirement benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you aware that members of your family may also be eligible to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "No I was not aware of this. What is required for family members to be eligible to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you already started receiving Security retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I received my first payment a month ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Some members of your family may qualify to receive benefits. Your spouse or child may receive a monthly payment of up to one-half of your full retirement benefit amount.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "understood. Do you have additional information on when it is best to start with my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is all up to you at what age you want to start your retirement such as age 62, full retirement or age 70; but we can give you some additional information that could help you make the decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I do not sign up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your Medicare coverage could cost you more and could be delayed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information for early or late retirement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should consider Retirement Information for Medicare Benificiaries.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I have all ready reached full retirement age?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can choose to start benefits before the month you apply; but we will not pay retroactive benefits for any months before full retirement age.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is it a possibility my benefits will cost more if I do not sign up?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you delay it could cost more.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d0f2a9786a9b2ce7881f640c84f844f4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need benefits for my children", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you qualify for social security disabilty benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "your children may also qualify for benefits on your record . Your eligible child can be your biological child , adopted child , or stepchild ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What about a grandchild?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "This reminds me of having enough Social Security credits. There are also various services available, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The law states that we have to review your case from time to time to make sure you are still disabled. We will let you know ahead of time that the review will be coming up.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want to work again like most people?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That is good if you want to work again and not live off disability benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a way to keep my benefits and work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we have special rules that let you work and keep your Medicare and cash benefits and we call these work incentives.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Are there any publications that would be helpful?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes we have one called Disability Benefits, What You Need to Know When You Get Social Security Disability Benefits, and How We Decide if You Still Have a Qualifying Disability.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3befe2418d8b328ff9b0d2b4965abca3", "turns": [ { "da": "response_positive", "role": "user", "turn_id": 0, "utterance": "Could I be eligible for spouse's benefits and have access to my spouse's estimate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to find the estimated amount of retirement benefit your spouse could be eligible to receive at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know that you need to divide the amount in half and round down to the nearest dollar?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not know that is how it is figured out.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot figure out the monthly amount of your Social Security benefit as a spouse.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a best time to start my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is all up to you at what age you want to start your retirement such as age 62, full retirement or age 70; but we can give you some additional information that could help you make the decision.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I do not sign up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your Medicare coverage could cost you more and could be delayed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information for early or late retirement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should consider Retirement Information for Medicare Benificiaries.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I have all ready reached full retirement age?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can choose to start benefits before the month you apply; but we will not pay retroactive benefits for any months before full retirement age.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is it a possibility my benefits will cost more if I do not sign up?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you delay it could cost more.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4a2ebede3808754896c68a909eb3cc54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what is government pension compensation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you receive a pension for a job not covered by Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This type of benefit reduction is called a GPO.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I am eligible for my spouse's benefits and have access to my spouse's estimate, what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to find the estimated amount of retirement benefit that your spouse would be eligible to receive at full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You can find the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the GPO effect", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there a possibility that the benefits that are paid to me as a spouse decrease what my spouse will get at retirement? Because if so, I would not want to continue in this program I like things are fair", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Actually the value of the spouse's benefits you receive, could be added to their benefits and may help your spouse decide to take benefits sooner.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the amount you could pay family benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The total depends on your spouse's benefit amount and how many family members that would qualify on the same record. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "96e86f698d78df016b21164ded012b64", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We will need original documents for U.S. citizenship", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you established your childs us citizenship withus?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens if my child is not a u.s. citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "] Social Security will ask to see a current DHS document .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Okay, that's it. DHS document is also something I'd like to know. I need additional details.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " visit our webpage Medicare Resources .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I Disagree With Our Decision", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you disagree with the decision we made about your income - related monthly adjustment amounts", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you have the right to appeal . The fastest and easiest way to file an appeal of your decision is online . You can file online and provide documents electronically to support your appeal", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f0b1e7e9af8caed27141e38633dda1f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When is a good time to use the Benefits Planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What is your age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am close to retirement age and was wondering when would be the best time to start my benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your age between the 50 and 60 range?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am a little younger.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I have a choice as to when I should apply for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes you have a choice. You should make an informed decision about when to apply for benefits based on your individual and family circumstances.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how many credits do they need to provide in order for their survivor to be eligible for Social Security Benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits 10 years of work to be eligible for any Social Security benefit ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I still have a query about the year's earnings. What kind of advantages will I get?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Benefits depend on your circumstances. Are you still working? If you are still working you may have to give up some of your benefits.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Does family history come into the calculation of benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you should be sure to plan for the long term and not just your current needs.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "719bd4cd2234ba5a59734ae31813b3ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an estimator I can find out my benefits for ss on your site?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can find out how the reitrement estimator works", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How does the estimator work is it just an estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "e Retirement Estimator gives estimates based on your actual Social Security earnings record keep in mind that these are just estimates .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have another question about the special rules. What can you tell me about pensions and other factors", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Pensions and taxes have the potential to impact your retirement benefit . Review the resources below on pensions and other factors you should consider", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ready To Retire?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply Online For Retirement Benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What Else Affects I Retirement Benefits", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can choose to keep working beyond your full retirement age . If you do , you can increase your future Social Security benefits . Each extra year you work adds another year of earnings to your Social Security record .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you work beyond your full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you can increase your future Social Security benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5525c2985e4e3613f6820124fe297c11", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with benefits for my family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be receiving Social Security retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I will not be receiving Social Security retirement benefits right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there maximum family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Does one of your children qualify for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I have no children for benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will benefits paid to my spouse make me have a lower retirement benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Benefits for you will stay the same even if your spouse receives paid benefits. Also, it may be better for you to take your benefits sooner after your spouses benefits are added to yours.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can you tell me on what will be the effect to my retirement benefits if I decided to delay my application for Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your Medicare coverage could cost you more and could be delayed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there any additional information for early or late retirement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you should consider Retirement Information for Medicare Benificiaries.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What happens if I have all ready reached full retirement age?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You can choose to start benefits before the month you apply; but we will not pay retroactive benefits for any months before full retirement age.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "Is it a possibility my benefits will cost more if I do not sign up?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Yes, if you delay it could cost more.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "eb174adfce321bd012bf1152f4e9f671", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need some information about family benefits. please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have any child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No i don't have any at the moment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Say, any member of my family can apply for benefits too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, they can. In that case, we'll ask you Social Security Numbers and birth certificates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "One more thing. What is the best way to check my Pension Benefit Guaranty Corporation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'm hoping to find out as well about the SSDI benefits. And how do you assess an adult with a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We will assess your disability in the same way that we would assess disability for any adult.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "my spouse has a mental disability. I see, and something else, I was wondering how much my spouse could receive in benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do your spouse has qualifications in his/her record?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, it hasn't any.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Is your benefits on your record higher than your spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yeah, my benefits are higher than my spouse.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If that so, then your spouse will get an additional amount on your record. In that way, the combination of benefits result in equalization with that higher amount.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5236bf78fff2d1fb74deec1c6f0232b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, I would like to know more about benefits for my family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Did you start to receive Social Security retirement benefits yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, since this month.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, then some members of your family may also qualify to receive benefits on your record. Your spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount. These payments will not decrease your retirement benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if they begin to receive those benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Between age 62 and their full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question for you about your health insurance coverage. Are they benefits for life?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, the lifetime benefits we can pay on your account", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What about Health Insurance Coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Medicare is our country 's health insurance program for people age 65 or older.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should I Sign Up For Medical Insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When you sign up for Medicare, you will be asked if you want to enroll in Medical insurance Part B", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e483cf775cd8fbd870d1e8292504b074", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm interested in knowing about some benefits for my family, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to start receiving social security retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet, but i'm interested into knowing about the matter.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "For example, what would happen if any of my family members apply for benefits along me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, that is perfectly possible, and in that case we'll ask for your familiar's SS numbers and their birth certificates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another thing to consider is self-employment income. Another question is the labor credit set in stone or does it fluctuate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The amount needed for a work credit changes from year to year. In 2019, for example, you earn one credit for every $ 1,360 in wages or self-employment income.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see, another question about the retirement benefits for my family, what would be the amount they would receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, taking your spouse as example, after effectively qualify, your spouse would receive a monthly payment of up to one half of your full retirement benefit amount. Best of all, those payments won't affect your retirement benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I understand perfectly now I feel calmer another question that I have is. What other documents will you ask for?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Okay. Now, I'd like to ask you regarding my spouse if she qualifies for the benefits on her own record, will she receive additional benefits on my record?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Ok. If that's the case and your spouse qualify by own record, we'll pay that amount first, and then the other ones.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And another question, please. Will those spouse benefits decrease my own retirement benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Not at all. I can tell you, that you could find the amount your spouse will receive very useful, because it could help you to decide if you want to take your benefits earlier.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "Umm, that sounds tempting, i'll have to think about it. Wanna check something, please. You said before that if my spouse gets qualified on its own record, you would pay that amount first, isn't?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Is correct. Because is something of its own, then your spouse must receive it first.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "dfd7637934ad85f1ebc52893c7a86ae2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am confused about family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do any of your children qualify for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not all of them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do spousal benefits work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Does your spouse qualify for benefits based on their own record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, they don't qualify.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If they did qualify and your benefit record is higher, then they get their benefit plus the difference.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, pretty sure they don't qualify.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is she eligible even though she didn't work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "She may be eligible if she is at least 62 years old.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Something else I want to ask about pension. What is the best way to check my Pension Benefit Guaranty Corporation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Another query about Related Information. What other resources are available on this subject?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Among the related topics is the Apply for disability benefits under Child Age 18", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e6e04c9ef3348819dc0b0fd85df21bc7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I was told to use this channel to find out about the maximum benefits a family can get, could you please help me out with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have any children who could qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, in fact i have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Very good. Well then, you must know that in this case, there's a limit for what we can pay to each family. Your total would depend on the benefit amount and the number of family members who also qualify on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Um, i see, those factors are reasonable. Look, another doubt i have is if my spouse can get any benefit or at least medicare, even she didn't worked under social security, is it possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't worry, if fact she can. Even if she never worked under SS, she can get benefits if is at least 62 of age and you are already receiving your retirement or disability benefits. In regard of medicare, she can qualify at age 65.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "One more thing for Retire Early. What would happen if I start my benefits early?.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "What would happen to your benefits is that it would get reduced by a fraction of a percent for each month before your full retirement age.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And if I decide to dealy my benefits until after full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "then you may receive the benefit of getting delayed retirement credits that would increase your monthly benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is exactly the full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "this is the age at which a person may first become entitled to full or unreduced retirement benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "373143bf55fc2d207542118108618155", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my spouse recieve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your spouse qualifies for benefits on their own record , we will pay that amount first .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "My spouse does not have benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "okay no problem. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if they are getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my record is higher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " they will get an additional amount on your record so that the combination of benefits equals that higher amount ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to know how much the amount will be permanently receive.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Benefits paid to you as a spouse will not decrease your spouse s retirement benefit. In fact , the value of the benefits you may receive, added to their benefits, may help your spouse decide if taking benefits sooner may be more advantageous. Is it possible that your retirement income would be reduced?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "By applying, do I qualify if my spouse is already receiving benefits when I submit the application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no problem if you and your spouse apply at the same time, we will also check your eligibility for spouse benefits. If you qualify, your application will automatically serve as a request for spousal benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5710dde408ac95acbba03f0a21d3ef51", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find information to get benefits for my family on my SS", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you started receiving your benefits already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "some members of your family may also qualify to receive benefits on your record ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "there is something else about retirement benefits, what will be the correct age to take these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We do not make the decision for you and think you should look at additional information regarding if you should start at age 62, full retirement age, or age 70.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a best time to start my benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is all up to you at what age you want to start your retirement such as age 62, full retirement or age 70; but we can give you some additional information that could help you make the decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I do not sign up?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your Medicare coverage could cost you more and could be delayed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information for early or late retirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should consider Retirement Information for Medicare Benificiaries.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I have all ready reached full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can choose to start benefits before the month you apply; but we will not pay retroactive benefits for any months before full retirement age.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is it a possibility my benefits will cost more if I do not sign up?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you delay it could cost more.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "621a7b0fb9b38a075cc92efd0a4757f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to see if you can tell me what my husband's retirement benefits will look like", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your husband qualify for benefits on his own record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I don't think so", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the benefit on your record higher than his?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, it is", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If the benefit on your record is higher then he will get an additional amount on your record so that the combination of benefits equals that higher amount .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Very well. Regarding what I can receive, can this reduce the retirement benefits my spouse receives?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Benefits paid to you as a spouse will not decrease your spouse's retirement benefit. In fact, the value of the benefits you can receive, added to your benefits, can help your spouse decide whether taking benefits earlier may be more advantageous.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can some members of my family qualify for benefits on my registry?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "never married or had children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "at the moment you cannot add some members of your family for benefits in your registry", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0afdc4448b819a6590e5edc90b2d4ccd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "would you give me information about disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "we can let you know about disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you receive Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you want, you can obtain information and services to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Good to know! Another question related to Request an Appeals Council review of a decision or dismissal made by an administrative law judge. Where can i get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "visit Federal court review process.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where can I learn more about disability benefits for children under the age of 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are other publications on disability that I recommend you study.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "ok, to know if I am eligible for disability benefits, what are the requirements, what is the procedure?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you have your birth certificate or other proof of birth?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you have Proof of US citizenship or legal alien status if you were not born in the United States?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "you have the US military discharge document. ? If you had military service before 1968", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "does not apply to me", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 16, "utterance": "you will not be asked to provide documents to prove that you are eligible", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "afd6f6b286ce7d0469089aec3fb2869b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related to the benefits for disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we are here to help you to get all the information you may need about the benefits. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you already receive any kind of help or benefits from the social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, sorry. I don't receive any help from social security yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I need to have some extra documents for this application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Yes, is always probably that you receive the request of some documents. You have your birth certificate with you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Not right now, but I can request it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Great, you need to have it. Because if is asked to you and you don't have it, we won't be able to process your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "May I ask something else? regarding social security. If I am a disabled adult, can I be eligible to apply for SSI online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you between 18 and 65 years old?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Have you never been married?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "Yes, i got married", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "you can't apply for SSI supplemental security income online right now", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9e9558da867dfc0bd687ad527087693c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I want to apply for disability benefits and would like to know what document I need to have in order to complete the application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know if you are eligible for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You may have to provide documents to show your eligibility, such as a birth certificate or other proof of birth, do you have such a document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I have a birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You may also need proof that you are a U.S. citizen or that you are a lawful alien, do you have such documentation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "As I was born in the U.S. I don't think I will need to proof that I am a U..S. Citizen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Yes in that case you will not need any other documentation.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I am glad to hear. Do you know of other ways to apply for retirement benefits? maybe I should apply in person or can I call?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply by phone. Call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will I have any problems if I already have Medicare benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you already have Medicare you can still use the online application to apply for retirement benefits .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cb0b749cdff0d7eeb4ffc63de30bc9e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to provide for Social Security Disability to be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what documents you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I think I know what documents I need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have your birth certificate provided?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not provide my birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you might not be eligible for Social Security Disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question about how to appeal a decision? what is the deadline to file the claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What appeal should I select?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When we made the first determination on your claim , we sent you a letter explaining our determination This letter contains guidance on what level of appeal you should select ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if it was denied due to medical reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If your disability claim was recently denied for medical reasons ,you can request an appeal online ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can I request an appeal online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3727fab5e9c5b7f9a6e1cbe7935d51bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Regarding Retirement benefits, if you do not qualify for benefits in someone else's registry, couldn't another person register?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you do not qualify for benefits on someone else's record, some members of your family may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is the maximum of family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record. The total varies, but overall, the total amount the worker can receive for his or her spouse and family members is approximately 150 to 180 percent of the worker's total retirement benefit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to know if the benefits that I will get will be higher while I'm still working?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " it could mean a higher benefit for you in the future", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if my earnings are higher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If your earnings for the prior year are higher than one of the years we used to compute your retirement benefit , we will recalculate your benefit amount .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "how much can I earn?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "will my earnings be reduced if i work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your earnings may reduce your benefit amount", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "23e62698979d1660ffab1b6a673e50d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm getting everything set for my retirement, but I need some information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You can always apply for the social security retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great. How does it works?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will be able to receive benefits that would be paid to you and it won't decrease the benefits for your spouse.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Excellent as long as the rates between my partner and I remain the same, I will be happy. What if they are receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my record is higher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " they will get an additional amount on your record so that the combination of benefits equals that higher amount ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will everyone get a check if I qualify in my family?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "some members of your family may also qualify to receive benefits on your record", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does my spouse get a check as well?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Even if they have never worked under Social Security , your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there a maximum of beneftis?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " there is a limit to the amount we can pay your family The total depends on your benefit amount and the number of family members who also qualify on your record", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "bf497c2e0c66955ed04644556da12a5c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps if I do not qualify for benefits on someone else's records?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even when you do not qualify for benefits on someone else's record, we could use your record and maybe some members of your family may qualify this way.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I want to find out more info about benefits for my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know you could look for benefits about your family under \"Benefits For Your Family\"?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not know this was available to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you never been married or had children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I am married and have children.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Then you probably won't qualify for benefits on someone else's record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "That's great to hear! Another Social Security recipients related issue. Is it re-evaluated on a yearly basis?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " it could mean a higher benefit for you in the future .\n Each year we review the records for all working Social Security recipients", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how much can i earn and get benefits still?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " For 2019 , [19] that limit is $ 17,640 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if my earnings are higher?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "14d23b8152500093c1deadb355193a08", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I did not qualify for benefits on someone else's record, can I add other members of my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, even if you do not qualify to receive benefits on someone else's record, some members of your family may qualify to receive benefits on your record.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and can I add them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "never married or had children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes, i got married", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "some family members may not qualify for benefits on your record for now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "About what I could receive in the benefit, how much will I be deducted if I am not of full retirement age from what I earn?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'd get deducted 1$ for every 2$ you earn above the annual limit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if I earn more this year than the previous year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "then your benefits will get recalculated.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do you check the earnings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we review the records yearly for all working Social Security recipients.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "495a24dd8080781722c8ff6196750fb8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I came here to find out what documents I will need to get a replacement card for my child. My boy hasn't been born on American soil, which makes this a little difficult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First of all you'll need a proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously reported the child's U.S. citizenship to us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "So, what documents do I need to provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can provide a U.S. driver's license, for example.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question I have is, what original documents do I require?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you also must show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "is showing my socila security number requiored?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can not get a Social Security number for the sole purpose of obtaining a driver 's license .\n Government benefits or services", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if you are a foreign worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "we only need to see your I-94 Arrival / Departure Record or admission stamp in the unexpired foreign passport showing a class of admission permitting work", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if I am a F-1 student and have a work permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "If you are an F-1 student and have a work permit I-766 from DHS you must present it", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "daad4a676233009c127883bf8da22d85", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to learn about retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to learn about delayed retirement credits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i would like to know about delayed credits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Delayed Retirement credits are increased by a percentage based on your birth year and if you took your retirement benefits beyond full retirement age.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "May I ask something else, regarding retirement benefits. What if they begin to receive those benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Between age 62 and their full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ah, that's good. And can you tell me more about the benefits for my spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Gladly. Even if they have never worked under Social Security, your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits. Your spouse can also qualify for Medicare at age 65.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Hm, I see. What if one of my children is also eligible for benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately there is a limit to the amount we can pay your family. The total depends on your benefit amount and the number of family members who also qualify on your record.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And what does that mean? What kind of limit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "At their full retirement age, the spouse s benefit can not exceed one - half of your full retirement amount.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1e6dd1e9c5f7f614f620e5bc04c78fd1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm looking for information about when disability benefits are approved, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, there are some few things you need to know when you benefit starts.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Great! I want to know when my benefit will start to get paid to me. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "No problem, first we need to know if your application was correctly approved.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, as far as I know it was approved without problem.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Good. In that case, you need to know your first Social Security payment will be made for the sixth month after the date we find that your disability began. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "OK, thank your. Now, I would like to know more about others parts of Medicare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, no problem. To know more about it, you can check and read the section \"Who can get medicare?\".", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright, but what about if I need even more information about the benefits that I can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, you can also visit our Medicar booklet and the site Medicare.gov, for more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Another question If I go back to work like most people, what will happen next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you are like most people and want to go back to work then try to live on disability benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What special rules are there if I go back to work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There are special rules that help keep your cash benefits and Medicare while you test your ability to work. We call these rules work incentives.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ab4457bb3ad397c45feb31b7702d665c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any particular documents I need to have ready to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the documents you need depend on which benefit you are applying for.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have all the documents you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can my information be verified any other way?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, if your info can't be verified online, we can still help get the info you need.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What ways can I notify you of a death?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can call 1-800-772-1213 and speak with a representative.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Should I wait to apply until I have all the documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No, go ahead and apply without them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does anything change if I already get benefits on the deceased person's record?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I just ended my relationship months ago so I was wondering. can an ex-wife get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "They could get benefits if the marriage lasted 10 years or more ", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We will automatically change it to survivors benefits when we receive notice of the death.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "I have another question about benefits that could get by an ex-wife, can anyone verify data if I don't have documents for it?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Your local office can contact the state Bureau of Vital Statistics for you.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "ba1e1d05c02cba34107bb30156a57196", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the other parts of medicare what is the process?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We recommend you read Medicare information for th other parts of medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we recommend you read Medicare", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What date are benefits paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I find out if I am entitled to low income medicare beneficiaries?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Contact your state or local welfare office or Medicaid agency ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I get help for low income and few resources?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " your state may pay your Medicare premiums and other Medicare costs for which you are normally responsible such as deductibles and coinsurance", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How does workers compensation and disablilty payments affect my benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Read the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bda048f1c195f3646d20006ac31124d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I get Medicare if I am disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you have been getting disability benefits for two years, we automatically enroll you in Medicare. You will be enrolled in hospital insurance as well as medical insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Who do I contact to know what the Medicare will cover for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can call Medicare toll-free at 1-800-MEDICARE (1-800-633-4227).", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What about information for Advocates, Attorneys, and Third Parties? What if my lawyer wishes to represent me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "ok thank you so much", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what does the planner do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "it gives you valuable information", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what is disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Disability is a subject you may read about in the newspaper , but not think of as something that might actually happen to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "are the medical requirements the sme if you sign up for both?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "572f1bb0468119f21f4ee1d581773c04", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about the disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can tell you that it's always a good idea to plan ahead for disability benefits because you never know when you can needed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and what would be the medical requirements for the Social Security disability insurance and the SSI program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The medical requirements are the same for both programas, aswell as the way we determine who qualifies.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, what other relevant information is available on this subject?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Among the related topics is the Apply for disability benefits under Child Age 18", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And another question, is the labor credit fixed or does it change?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The amount needed for a work credit changes from year to year. In 2019, for example, you earn one credit for every $ 1,360 in wages or self-employment income.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where can I get more information about disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are other publications on disability that I recommend you study.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And how do you evaluate a disabled child - adult?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will assess your disability in the same way that we would assess disability for any adult.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "185607c576ebda9821a1793308e213a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We pay disability benefits under two programs :s\n The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do most people get approved?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "there are different medical requiremtns so that is what it may depends on", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I was wondering if my grandchild is also eligible to receive benefits on my record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "My grandchild is still a full time student age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the child must be unmarried ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any publications I can read?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2301e365f0bd1476c8f79f5b4b33fb2b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know if my information is secure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you having trouble with the Online Identity Verification Process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I just want to know more about it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you not want to create an account online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I'm not really comfortable putting my info online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "So you'd rather not make an online account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Correct.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then come in to your local office and you can set it up in person.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "One more thing for Social Security, if I create an online account, is it free of charge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, creating a my Social Security account is free of charge, takes less than 10 minutes, lets you change and update your information and gives you access to many other online services.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, so I can change my address online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Where can I see my current address then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can easily check your address we have on record via the My Profile Tab on my Social Security.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20c54f2ec6fe8fefe74058e5164fc314", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, how are you? I would like information of retirement benefits please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you married?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No Iam not married", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I am divorced?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are divorced , but your marriage lasted 10 years or longer , you can receive benefits on your ex - spouse 's record even if they have remarried if ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what age does the kids have to be to be eligible?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They have to be younger than age 18 or up to age 19 if he or she is a full-time student in an elementary or secondary school", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'm just checking for more information on Divorced. Should I get my ex-benefits spouse's if I haven't remarried?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you can receive benefits on your ex - spouse 's record even if they have remarried if \n You are unmarried ;", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What if current spouse dies?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5ed99f74c7e04afb5273e122dd541670", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could I apply online as an adult with a disability for SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you could file online for SSI if you meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the eligibility requirements to file online for SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you between the age of 18 and 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not between the age of 18 and 65.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot file SSI online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How are the credits needed for survivor benefits calculated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you already receiving retirement or disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I'm not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'm also statutorily blind, how does that affect my work test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must only meet the duration of work test.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "db24af7fe35304299573e34cc59db674", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does an adult with a disability apply to the SII?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can now apply for SSI supplemental security income online, but only if you meet certain requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok i understand but what does SSI do exactly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I also need to talk to someone on the phone. Is there a phone number for people who have hearing problems?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can call to the 1-800-325-0778, that's a free toll number.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, good. Thanks. A last question, but also my spouse can receive the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Your spouse can receive benefits on your record, along with your parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "42bc15ba72e6465763ecd433d187e443", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me what is the Supplemental Security Income Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "clear The SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I be eligible to apply for SSI online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are they between 18 and 65 years old?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you never been married?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes, i got married", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You cannot currently apply for SSI Supplemental Security Income online if you do not qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Very good, now for me it is important to know other ways to present the application, is there a number for people with deafness?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can call to the 1-800-325-0778, that's a free toll number.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, good. Thanks. A last question, but also my spouse can receive the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Your spouse can receive benefits on your record, along with your parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a3047d1c92f5a842e647592e7e49003e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Supplemental Security Income Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is the SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if you are 65 years of age or older how do you apply for the benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case you can Call us at 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand and if it is a child with a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this case, Social Security does not yet have an online application for Children's benefits. Visit Apply for disability benefits for children under 18 to apply for your child.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I file an appeal if my SSI request was denied if my SSI request was recently denied?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can file an SSI appeal online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Okay, I'll take care of it. But I still need to speak with someone on the phone. Is there a phone number for people who have trouble hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can call to the 1-800-325-0778, that's a free toll number.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, good. Thanks. A last question, but also my spouse can receive the benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Your spouse can receive benefits on your record, along with your parents.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ea5987b8b60371478b07ecfd24af03c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I change my direct deposit of my benefit payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to set up a new account or just change a current one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I want to change my current direct deposits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you already receive SSI benefits and you have a bank account, all you need to do is log in to your personal and secure social security account to change it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I set up a direct deposit of benefit payments online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Log in to your account, sign in, and select the blue benefits and payment details link on the rights side of the screen.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Btw, are you familiar in changing address? What do you think would be the reasons that I have to change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are asked to do that, once you get social security benefits such as retirement, survivor or disability. You only need to log in and update you information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "It takes too much creating a My Social Security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Not at all, it only takes less than 10 minutes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, then once created i can change my personal info, huh?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. You'll be able to change any of that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4fe2f3bc5dffef3b393b6dd364c0a2c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have a security alert on my credit report, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you have a security freeze on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can still open a Social Security account by temporarily lifting it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I don't temporarily lift my security freeze?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you don't want to temporarily lift your security freeze or fraud alert, you can visit your local Social Security office to open an account in person.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I just recalled that I forgot to inquire about Federal Student Aid. I understand, and how does the Acquisition Forecast work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is possible, yes. In some cases, we do assign a number before the adoption process is completed but you may want to wait.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What other documents can I use as proof that my kid decided outside the US for a long time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "apart from the ones mentioned before, any document that shows long-term residence in another country would be enough.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what documents can I use to prove my identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Good documents to use as proof of identity are your U.S. driver's license or a state-issued non-driver identification card.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "57f2c32534ef0ef5d7676f7cc2819a01", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know if only I can see the information on my mySocial Security account. I'm very concerned about my privacy.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment. For your protection, you're the only one who can create your personal my Social Security account for your own exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you concerned about your protection?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I trust you. It's alright.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "But since we already talk about my privacy, I'm not allowed to share my account with someone else, right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. Don't share the use of your account with anyone else under any circumstances, as unauthorized use of this service is a misrepresentation of your identity to the federal government and could subject you to criminal or civil penalties, or both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I have a question that would be very useful, if you knew how to guide me. How do I change my address?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am hard of hearing what can i do>?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you are deaf or hard of hearing , call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I have follow up questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "how do I create an online account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "652b64041afce4325fcfabecf20f41fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you need to change or set up a direct deposit", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Do you want to set up or change the direct deposit of your benefit payment ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We are constantly expandingand improving our online services , including the ability to set up or change your direct depositinformation", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I still need to learn more. If you have any more questions? Yes, I do have concerns.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If you have questions or need help understanding how to request your benefit verification letter online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I still have questions", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can also call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is a Social Security Benefit Verification Letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Where do I go after I log in?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "df0786f17d9f4708d23e6d40fe51f0b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will my family members be able to get increased benefits when i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it is our mission to deliver services that meet your changing needs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you or your family members get Social Security or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, me and my family receive benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then I would like to tell you that certain life changes may affect your chance for increased federal benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "There won't be any issues if my spouse also receives benefits, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "No, there is no problem, you and your spouse can even apply at the same time, without problems.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Thank you. I'd still like to learn more about Social Security. What are the different ways to get in touch with Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can reach us through the website, you can call 1-800-772-1213 toll free and we treat all calls with confidentiality.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "also to know the benefits being divorced? If I have not married, can I get the benefits of my ex?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you can receive benefits on your ex - spouse 's record even if they have remarried if \n You are unmarried ;", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I also need more information about the eligibility for increased benefits. What are the benefits that we can get if my spouse dies?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you may be eligible for a bigger survivor benefits based on their work. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there a way to find out about benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can find the information you are looking for on Social Security website or even use the Benefit Eligibility Screening Tool ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What is the mission of Social Security services?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Our mission is to meet the changing needs of the public.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 17, "utterance": "Did your spouse die?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 18, "utterance": "Yes, my spouse died.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 19, "utterance": "You may be able to get higher survivor benefits then.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "68b799748b123c5661a65cea9870acb7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How do you decide if an adult \"child\" is disabled to receive SSDI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a child 18 years or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case we will assess your disability in the same way that we would assess disability for any adult. We send the request to Disability Determination Services in your state that completes the disability decision for us.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "There's something else I'd like to know about Medicare. So, once I'm disabled, I don't have to apply for Medicare by myself? Can they take care of it for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that is correct. You will be automatically enrolled as soon as you become eligible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you called to speak to a Medicare Customer Service Representative yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Not yet but I will after this to ask them for more information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Is the phone number ok for you or did you need the TTY number instead?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What does TTY number mean? Why would I need that instead?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you are low income, the state must pay your Medicare premiums and possibly other costs. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "When would my Social Security benefits start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It would begin on the sixth full month after your disability began. For example, if your disability began on June 15th, you would get the first benefit in December.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "83d13d81b29e629d50800ab67f28e840", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Hope you're doing well. I came here to find out if I can keep doing the job I did before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. At this step, we decide if your medical impairment prevents you from performing any of your past work. If it doesn't, we'll decide you don't have a qualifying disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if it does?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then we'll see if you can do any other type of work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd also like to learn more about Benefits Planner. What happens if I return to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you like most people and want to go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, for now I am not like most people and want to go back to work.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens if i do not want to live on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you would rather go back to work rather than live on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Yes, I would like to know more about Social Security work incentives?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can read Working While Disabled and How We Can Help.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What happens if my health improves to the point where I no longer disabled or I can go back to work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If your health improves and you are able to go back to work then we will review your case.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6051c869888c57bb63e1db93fa8dd300", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about the retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "The age at which you get the benefits is based on your year of birth, this is the full retirement age. Do you want to know about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to retire early?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "actually, yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should know that you can retire any time between age 62 and full retirement age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What would happen if I start my benefits early?.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "What would happen to your benefits is that it would get reduced by a fraction of a percent for each month before your full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it all right if I ask a follow-up question? In terms of the GPO Is it possible for me to estimate the benefits that my future spouse will get under the GPO?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security. yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other requirement should I take into account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the GPO effect.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bb0603e7a16c4ffb5fd38d0e8f3416eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if you retire early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will be glad to help you You can retire at any time between age 62 and full retirement age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if you start your benefits early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age .", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what happens if you delay your benefits until after full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The advantage is that you collect benefits for a longer period of time The disadvantage is your benefit is reduced .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to ask if my earnings are higher before my retirement age, does my benefits will increase?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If your earnings for the prior year are higher than one of the years we used to compute your retirement benefit , we will recalculate your benefit amount .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "how much can I earn?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "will my earnings be reduced if i work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "your earnings may reduce your benefit amount", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ee5059c7e4ff06179870cf579c137a16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need request to have a decision appealed ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your request for reconsideration of a medical determination?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no not online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I need to request for a non medical determination", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Di you receive a non medical determination letter from us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can request a non - medical hearing online ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So I can do it online ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you may request a Hearing for a Medical Determination Online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't find my letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can create one today", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "acaca1cae431af52ffbf31b0ec86ae13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to check the hearing status...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Whether you've applied online, over the phone, or in an office, you can check your disability status and SSI hearing using your personal Social Security account. A my Social Security account is an easy, convenient and secure way of doing business with us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you created a social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you can create one today.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and who analyze the applications?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The Appeals Council reviews all requests for review,", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and who does the hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A hearing is conducted by an administrative law judge who was not involved in the original determination or reconsideration of your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what is a reconsideration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A reconsideration is a complete review of your claim by someone who was not involved in the first determination.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can i get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "visit Federal court review process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "26e28bdf80d271331f29284d276cfb5e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who can get survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know which family members may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah, like kids and adopted kids", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I'm a stepson", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know if other family members are eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "are the parents of the deceased eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Yes, parents age 62 or older who were dependent on the deceased for at least half of their support are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who do youC consider as the survivor for the social security benefits? what are the conditions in order to qualify for the benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Just as you plan to protect your family if you die, you should consider the Social Security benefits that may be available if you are the survivor, that is, the spouse, child, or parent of a deceased worker.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I understand and How does your spouse earn Social Security survivor benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "well a worker can earn up to four credits each year. In 2019, for example, your spouse can earn one credit for every $ 1,360 of salary or self-employment income.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1cfbd7ca8fa073e5589434a4d6f58eb1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need help with who can get survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know which family members are eligible for survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I want to know if all the kids biological or adopted are eligible", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this person a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "They are not eligible for survivors benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "now the following I parted long ago. and what about my ex-wife. Would the benefits I would receive affect the amount my widow receives?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It won't, the benefits your ex-wife would receive won't affect the benefits the rest of your survivors would receive.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And for my parents, what benefits can they receive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They can get the survivor benefits if you provide at least half of your parents' support and they are not eligible for retirement benefits higher than the benefit they would get as survivors from your record.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "About my ex-wife, would she stop receiving the survivor benefit if she remarries after my death?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " She won't if she remarries after turning 60 (50 if disabled).", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dcbb085e0585ceb55c29e6ed817c99a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you would like to know how to qualify for disability correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "please define disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We consider you disabled under Social Security rules if You can not do work that you did before", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Regarding who receives the benefits, the children who apply must be under 18 years of age or what age must they be to be eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They have to be younger than age 18 or up to age 19 if he or she is a full-time student in an elementary or secondary school", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there any other type of work you could do to qualify as disabled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there anything else I should know before applying for a child? More information is required.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": " only the Child Disability Report can be completed online", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Okay, let's talk about disabilities. What do you look for to see if you're qualified for a claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " If you can do other work , we ll decide that you don t have a qualifying disability and your claim will be denied", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What if I cannot do other work before?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "We consider you disabled under Social Security rules if ", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "how can I get more information?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": " For more information about our disability claims process ,visit our Benefits For People With Disabilities website", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 18, "utterance": "I have low vision does that matter?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 19, "utterance": " you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working ", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "f3b61f28ff220894aafe208453843230", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me the rules of reviewing my disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most of the time your benefits will continue as long as you are disabled and how often we review your case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what happens if you have medical improvements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not have medical improvements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Why would my benefits stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are two things that will make it impossible to get benefits again or to continue them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I get that. I have another question about dependents. How long will benefits continue for my dependent grandchild?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the child must be unmarried ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you have any publications I can read?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a3adb734e9e101e0b9b0ae60ce756c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "for Survivor benefits Are other family members eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to choose family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, grandchild, or foster child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "ok for now your family members may not be eligible", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "For those who already receive retirement benefits, how can they apply for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In your case, you can only apply for benefits as a widower or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor, retirement benefits as you can apply for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'd like to ask you another question about who receives benefits ? What age must the children be to be eligible ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They have to be younger than age 18 or up to age 19 if he or she is a full-time student in an elementary or secondary school", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what will we get if we are eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The survivors benefit amount is based on the earnings of the person who died. The more they paid into Social Security the higher the benefits paid out", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e15d64e51666084a5640a2c5ee6cd896", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "for Survivor benefits Are other family members eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know which members of your family may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, grandchild, or foster child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are your parents 62 years or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "in this case his parents do not qualify for the benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I estimate for Survivors or Disability Benefits, without enough Social Security credits to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivor's benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could I qualify for spouse's benefits even if I never worked under Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "495f2553c227c73d90e99dfffee3901d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I continue to be eligible for disability after I first get it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will keep receiving benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there a chance I could not get disability benefits after a while?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Most cases you will still get benefits; but this is a chance you could not.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What process do I go through to see if I qualify for spouse's benefits through Social Security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the spouse or divorced spouse of a retired worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I'm married to a retired worker", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You qualify for benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "May I ask something else? regardingR e r e.Okay. Now, about XXXX . how can I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Our Retirement Planner can help you with how and when you should apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you have info for Survivors who want to learn about benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They can use our Survivors Planner to learn more", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e609fda4ff3d7aa6698b78d3e4d37b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about how I can continue receiving my Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to get benefits as long as you are still disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Are there any publications for Disability Benefits that would help me understand better?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the publications are Disability Benefits, What You Need To Know When You Get Social Security Disability Benefits, and How We Decide if You Still Have a Qualifying Disability.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will the Supplemental Security Income and Disability program cover my adult child? if he has a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "only if your child's disability started before age 22.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What information should I give when appliying for any of the programs?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be asked for your medical condition, work and education history to help us decide if you qualify as disabled under our rules.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there any other important information needed for attorneys helping others get their benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you an attorney helping someone else apply online for the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Not really. Was just curious.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "400c973271300314bdc8fc64dfc69ee6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I'm trying to learn about disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help. For most situations, benefits are given as long as someone is disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I start working again, will I lose benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It depends on what level of work you are doing.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you also please give me some information on benefits for a dependent grandchild?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "My grandchild is still a full time student age 18", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the child must be unmarried ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any publications I can read?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dff48577af16cfeaffdc6f888041a830", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I continue receiving Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to get your benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What would cause me to not receive benefits anymore?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How often do you review my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In general, your benefits will continue as long as you are disabled and we review your case depending if your condition is expected to improve.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see, now regarding applying for benefits online, what happens or should be done if my application cannot be processed online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then we would send you specific information on how you would go about contacting us by phone or schedule an appointment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want an estimate for survivors or disability benefits and do not all ready have enough Social Security credits to qualify?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivor's benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could I qualify for spouse's benefits even if I never worked under Social Security?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b83e899147551ab92da5eaaee6f123e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will they be continued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases you will continue to receive benefits as long as you are disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if a persons healthy improves?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "THen your benefits may stop", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another question on Social Security disability benefits, is it possible for a dependent grandchild to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "My grandchild is still a full time student age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the child must be unmarried ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any publications I can read?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6f083656d94c4084e76e5055cacc87f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on my continuing eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will continue to receive benefits as long as you are disabled", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you 're like most people , you would rather work than try to live on disability benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there special rules if I go back to work where I can keep my cash benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " There are special rules work incentives that help you keep your cash benefits while you test your ability to work . ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "One more thing for information on the questions you would have to answer on FAFSA4caster. Could situations affect your eligibility for help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then we would send you specific information on how you would go about contacting us by phone or schedule an appointment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want an estimate for survivors or disability benefits and do not all ready have enough Social Security credits to qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivor's benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could I qualify for spouse's benefits even if I never worked under Social Security?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "40f00a5b820e48bfdf6b4a650866283e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I ensure that I keep receiving my disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "normally, you will continue to receive the disability benefits for as long as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there any exceptions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, under certain circumstances you could stop receiving the benefits. For example, if your health improves to the point that you are no longer considered disabled or you can go back to work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Thank you. I'd also like to know whether the worker's impairment began before or within seven years of his or her death. What requirements do I fulfill as a disabled widow in order to obtain benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First of all your condition needs to meet the definition of disability for adults.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's interesting. My daughter is also disabled and she recently reached 18 years of age. Can she apply for the same benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your child age 18 or older?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, like I just wrote.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case we will evaluate his or her disability the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state that completes the disability decision for us. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. So what benefits can you offer for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a worker that had an accident?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I've been a housewife all my life.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "aaaf77d5b484ed143b3b32fbfeeb0420", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I still be able to continue with my eligibility for Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What can cause benefits to stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Two things can actually cause us to decide you are no longer disabled and would stop benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "another question for you regarding my benefits . I'm a disabled widow, what conditions do I need to meet to receive benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First of all your condition needs to meet the definition of disability for adults.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's interesting. My daughter is also disabled and she recently reached 18 years of age. Can she apply for the same benefits then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your child age 18 or older?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, like I just wrote.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case we will evaluate his or her disability the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state that completes the disability decision for us. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. So what benefits can you offer for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a worker that had an accident?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I've been a housewife all my life.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "868957d96625084a5a6141987f2aa860", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how you doing?. Look, i want to know something about the possibility of having a continuing eligibility for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. In most cases, you can continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And what if i go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you saying this because you want to keep your benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i would like that. Can I?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, I would tell you that you could rather prefer go back to work before tr to live on benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "OK, thank you. Now, I would like to know more information regarding the others parts of Medicare. Where can I see the details of these?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, no problem. To know more about it, you can check and read the section \"Who can get medicare?\".", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright, but what about if I need even more information about the benefits that I can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, you can also visit our Medicar booklet and the site Medicare.gov, for more information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "OK, but what about if I need more information about the health services offered by Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, we recommend you to go directly to the Medicare's coverage, so you can get all the information you might need.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "adb3a0cc801df297aee5f614f227d2a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I have some questions about my benefits planner regarding my disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you should know that in most cases, you will continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I'm aware of that. What if I want to go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you probably would rather work than try to live on disability benefits, like most people.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "One more thing about Social Security disability benefits, what about a grandchild?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "My grandchild is still a full time student age 18", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the child must be unmarried ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any publications I can read?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f3f34b17c7096d453034cd42649d7368", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied Social Security benefits or Supplemental Security Income SSI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I got denied", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you may request an appeal. you will have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another concern is if there are any other options for me to apply. What if I don't live in the United States of America or one of its territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could get in contact with the nearest US Social Security office, US Embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How would I mail documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please include the Social Security number so that we can match them with the right application and do not write on the original documents and write your Social Security number on a seperate sheet of paper.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is the Disability Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security will be Disability benefits to people who are not able to work due to a medical condition that is expected to last at least one year or result in death.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1a31cbb12bedaf6bfcef7250d7e81c60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to appeal a decision.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied social security benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an appeal within 60 days of the denial.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I learn more about the denial?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should have received a letter with help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I understand. What If I'm not residing at United States or one of it's territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could get in contact with the nearest US Social Security office, US Embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How would I mail documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Please include the Social Security number so that we can match them with the right application and do not write on the original documents and write your Social Security number on a seperate sheet of paper.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the Disability Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Social Security will be Disability benefits to people who are not able to work due to a medical condition that is expected to last at least one year or result in death.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b17816a800cd527d849621fa4b91c4e3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I was denied social security, what do i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": " If your disability claim was recently denied for medical reasons you can request an appeal online .", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " If your disability claim was recently denied for medical reasons ,p [20] you can request an appeal online .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do i check the status of my reconsideration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " you can check the status of your disability and SSI Reconsideration using your personal my Social Security account ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "do you have an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "If you don t have one you can create one today . Sign In or Create Account", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you don t have one ,p [32] you can create one today .\n [33] Sign In or Create Account", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I disagree with the choice?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can file a civil suit in a federal district court This is the last level of the appeals process ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4509f1088f3a3cd3b3d55967f9c52d8f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I go about appealing a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes thank you ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there a hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Of course, I am not from the United States, I am a foreigner committed to progress in this country. What if I don't live in the US or one of its territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could get in contact with the nearest US Social Security office, US Embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How would I mail documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Please include the Social Security number so that we can match them with the right application and do not write on the original documents and write your Social Security number on a seperate sheet of paper.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the Disability Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Social Security will be Disability benefits to people who are not able to work due to a medical condition that is expected to last at least one year or result in death.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "252af484a022f3c3a46437bfa11ebc71", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens when I need to appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied Social Security benefits or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was denied benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may request an appeal within 60 days after receiving the notice of your decision or appeal.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are you able to answer questions about mailing the required documents to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is that the only way you can get your documents to us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you mail any documents to us remember to include your Social Security number so that the documents can be matched with the correct application. Please do not write anything on the original documents but write your Social Security number on a separate piece of paper and include it with the other documents.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "dbd478e4ba3269a22fd9584059f87625", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does a person appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you denied and now you need to appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Generally you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may request an appeal", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What are the procedures if I want to apply my child for a SSI if he has a disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his / her ability to function", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": " only the Child Disability Report can be completed online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "To apply for a child", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "only the Child Disability Report can be completed online", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a430060f5b3837676f05642229ad31b6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like info about  appealing a decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "were you recently denied Social Security benefits or Supplemental Security Income SSI ? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I wasnt denied benefits recently", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "check what, I want to know about appealing and how soon it can be done?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you have 60 days after you receive the notice of our decision to ask for any type of appeal .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If the person that was denied wants a medical hearing do they go in or how should they proceed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can request a hearing for medical determination online. A hearing will be conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case .The hearing is usually held within 75 miles of your home .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so if this is for reconsideration we can ask for a hearing online the same way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may request a hearing online .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can the person who requested the hearing learn about what is happening with the decision?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, Whether you applied online , by phone , or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account . A my Social Security account is an easy , convenient , and secure way to do business with us . ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6f23cca015caa4543aa6ada40041fe81", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if you are denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you been denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you may request an appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I have more infomation on how to appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " visit Information About Social Security 's Hearings and Appeals Process", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do we know if we are denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When we made the first determination on your claim , [14] we sent you a letter explaining our determination", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there any special number that I can contact if I have hearing issues?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can call to the 1-800-325-0778, that's a free toll number.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, good. Thanks. A last question, but also my spouse can receive the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Your spouse can receive benefits on your record, along with your parents.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9b15edcf84617263a50661fc5f1f7fe3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you get denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what if I was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may request an appeal .Generally ,s you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "how can I Request an Appeals Council review of a decision or dismissal made by an administrative law judge", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "great thank you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can i request a non medical hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can request a non - medical hearing online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f5720ca893fb4f8c247edb59db2a3ac5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there anything I need to know about appealing a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you denied Social Security benefits or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I was not recently denied these benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How would a person go about checking the status of their reconsideration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It doesn't matter if you applied online, by phone, or in the office; you still can check your status of disability or SSI reconsideration at my Social Security account. It is very easy to do.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can i request a non-medical hearing online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you are able to request that hearing online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it possible to create a my Social Security account today?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can create one online today.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I do not agree with the hearing decision?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you have the right to request a review by Social Security Appeals Council online.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bc8434592acdfb99bdda61b5baecd122", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How To Apply Online For Just Medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you ready to retire?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ok no problem. You can apply online for Medicare even if you are not ready to retire . [4] Use our online application to sign up for Medicare ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "thank you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know what medicare is?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you Already Enrolled in Medicare", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "do you want to enroll in medicare?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you know you can apply for both?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "ok great", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cfbca69125c83f29bbe73e9c1284291b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yeah, i need help with info related to change address, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to change your address and telephone number online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, that right.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this motivated to a moving, being currently receiving benefits or being enrolled in medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm enrolling in medicare.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Very good. Thant you can change and update your information anytime, anywhere just logging in to My Social Security account.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So, for which reasons do i need to change that address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are asked to do that, once you get social security benefits such as retirement, survivor or disability. You only need to log in and update you information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have another question about the emails I receive, is there a way to make it more secure?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, keeping your browser up to date helps.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I want extra security?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have the choice of adding extra security to your account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there anything I can do to help know if it's a phishing email or not?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Hover the from email address and see if it matches the supposed sender.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fbb1d76bbb463fc48f95aa656192ef9b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I apply for retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please have information we need ready", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do I need a bank account ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "bring along your bank information so you can sign up for Direct Deposit If you do not have a bank account you can sign up for the Direct Express card program ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does my child need a birth certificate to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes please read when you apply what you will need", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What other documents will you ask for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if my pension plan was terminated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e3c09280b0901314ebc9c799f3789711", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, When I can apply for Retirement Benefits Or Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What do I do If you do not have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there Other Retirement Planning Websites?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there is Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did your pension plan end?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I verify my Pension Benefit Guaranty Corporation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If you have any experience with Benefits Planner? Is it possible for me to apply for spousal compensation even though I have never worked for Social Security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "dd624d36979de0498ad1d0a2e4c268a7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i get a verification letter?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you need to get a new verification letter, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "can I get the letter online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how to get a verification letter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great. anymore questions?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another concern about the Social Security account. What does Direct Deposit means?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Direct deposit is a simple , safe , and secure way to get benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "do you need us to send it to a bank or credit union?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no i do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how long does it take to set up an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Creating a free my Social Security account takes less than 10 minutes , lets you set up or change your direct deposit and gives you access to many other online services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what if i did not sign up for e payment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "we strongly urge you to do sonow ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "59021148d87890c7e7af8a7e5dbc6aab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I work while getting social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure I can help you with that. You can work while you receive Social Security retirement or survivors benefits . When you do , it could mean a higher benefit for you in the future .", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Would I get a higher pay?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "it could mean a higher benefit for you in the future .", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "How much can I earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no that is not me", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "your earnings may reduce your benefit amount .", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes that is true", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you deduct anything?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do you calculate them if I am working?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If your earnings for the prior year are higher than one of the years we used to compute your retirement benefit ,we will recalculate your benefit amount", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6265f70902f37a73f072250a9db47f21", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where should I start?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you know you can still work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I did not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I work while getting survivors benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there a benefit to that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When you do ,it could mean a higher benefit for you in the future ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How much can I earn and still get benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Are higher benefits better?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "5df5b0beadfb25fdda683b1329fe7bb8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to use the benefits planner for my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know about receiving benefits while working then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, for example.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can work while you receive Social Security retirement or survivors benefits. If you do, it could mean a higher benefit for you in the future.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you currently working while receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, I am. What do I have to expect?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In this case, it could mean a higher benefit for you in the future.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will I get less benefits while I earn money then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, yes. Your earnings may reduce your benefit amount.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "But working while receiving benefits is possible? I won't get into trouble for that, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can work while you receive Social Security retirement or survivors benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have your earnings in the prior year been higher than when we computed your retirement benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, they have even gotten less due to the bad economic situation. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 13, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "In theory, how much am I allowed to earn so I can still receive benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Are you younger than full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 16, "utterance": "I am 59 right now, so the answer would be yes.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "In that case, if you make more than the yearly earnings limit, your earnings may reduce your benefit amount.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ccb4be0f327cf07bfbdec2e909c67294", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about Retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to get benefits while working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about getting benefits while working.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can work while receiving Social Security retirement or survivor benefits and it could mean higher benefits in the future.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you work while receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I am not working while receiving benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is the limit for earning in 2019?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The earning limit for working while receiving benefits in 2019 is $17,640.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I understand what you mean but I have another question regarding the family benefits. What if a member of my family apply for benefits which is the same as mine?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Not much. We'll just ask for your SS numbers and birth certificates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So my family can qualify for benefits and those payments won't affect my retirement benefit, is that right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's correct, they won't affect your benefit amount.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Thanks, just wanted to be sure. now, is there any limitation for the money received?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Well, yeah. there is a limit in the amount we pay to a family. that depends on the family group size.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "021386787787ced4b5fbd9dcd02d5086", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I work while getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking if you can still work while recieving benefits, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "correct. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Ok thank you. You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Will it change how much I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " it could mean a higher benefit for you in the future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Yes, of course. Now I have to inquire about retirement benefits. What is the total amount of money you will get when you retire?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there advantages to retireing early?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The advantage is that you collect benefits for a longer period of time ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if you retire early?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9a304cd32bd60b5d2f0362b1056e7e94", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you help me with getting retirement benefits and still getting paid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about getting benefits while still working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how much you can earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, I have a job and want to know that", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you younger than full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I am 63", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you make more than the yearly earnings limit ,your earnings may reduce your benefit amount (Full retirement age is 66 for people born between 1943 and 1954.Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.)", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want a survivor estimate or disability benefits? And not everyone is ready and doesn't have enough Social Security credits to qualify? could an exception be made?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivor's benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could I qualify for spouse's benefits even if I never worked under Social Security?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1b840040aad6aa0a3b7b879731b7cde3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can a person get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " You can work while you receive Social Security retirement or survivors benefits .When you do , it could mean a higher benefit for you in the future .\n ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": " For 2019 , [19] that limit is $ 17,640 .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are you younger than the full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not yet", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " that limit is $ 17,640", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do you deduct anything?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "that limit is $ 17,640 .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "93dde0c93d64db68861dbd68e56db24d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about working while getting retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, you know anything about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Not much, please tell me any relevant information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This means that you can work while receiving Social Security retirement benefits or survivor benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I those reasons are fair. May I know if my spouse is eligible for any benefits, including medicare, despite the fact that she did not work under social security. Is this possible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't worry, if fact she can. Even if she never worked under SS, she can get benefits if is at least 62 of age and you are already receiving your retirement or disability benefits. In regard of medicare, she can qualify at age 65.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So, she can really qualify for those and really have them then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yeah. As said before, she can enjoy a benefit is she's 62 and you're already receiving a retirement or disability benefit, plus be able to qualify for medicare at 65.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Thanks, i just wanted to be sure. Oh, and how much will my spouse receive, given my benefit is higher, please?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have a higher benefit, your spouse will get an extra amount on your record. In that way. the combination of benefits equals that higher amount.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see, i see, interesting thing. A last question, please. What happens if my spouse begin to receive benefits? There will be some effect?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, the immediate effect would be that the benefit amount will be permanently reduced by a percentage based on the number of months up to her full retirement age. That applies if she begins to receive benefits between age 62 and her full retirement age.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "83201ce0238a651e30d3c7f14fae0746", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like some help with Retirement Benefits Planning.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with Benefits while working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need help with benefits while I am working.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to learn how much you can earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I would like to know about how much I can earn and still get benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you be younger than full retirement age and make more than the yearly earnings limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I am not younger than full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will my earnings be reduced if I am younger than full retirement age and make more than the yearly earnings limit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your earnings may reduce your benefit amount.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is the 2019 earnings limit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That 2019 earnings limit would be $17,640.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9181f4cb21c3a91802cb579b9ae65b0b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "anymore questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how much can i earn and still get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to know as well. Will my child be paid in full up front or in monthly installments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your child qualifies, he or she will receive monthly payments. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Will my spouse receive benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes. The amount depends on how much they qualify on their own record and how high your record is.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0a678733d104b6544f0d87d206d58f70", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need to get my social security benefit verification letter online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you still have questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "sure no problem! If you have questions or need help understanding how to request your benefit verification letter online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "About additional questions, what if i have them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sign in to your mySocial Security account and update your information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the steps to change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Log in to my Social Security .\n [8] Select the My Profile link on the right side of the screen .\n [9] Select the Update Contact Information button and enter your address information .\n [10] Select when would you like to schedule the update , then select Next ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if i do not have my social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5128621e6b176e687bc17f38d6b6a665", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I needed to change my address and phone number where do i begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "So you want to change your address correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I still have questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sign in to your mySocial Security account and update your information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What number can I call, on a slightly related note. I have a few more concerns.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can also call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is a Social Security Benefit Verification Letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Where do I go after I log in?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0544ea775d6a6355e977fdeef80cb115", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am good thank you. How would a person go about changing their address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you moving? Did you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I need to create a social security online account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How to change your address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If you get Social Security benefits retirement , survivors , or disability , you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do i need to sign into my social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes you do", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5f4be087e988532b89fd40899335f423", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to change your address or phone number?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not sure, I dont think so", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Ok, do you still have question?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "how do I change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I am sorry I am not understanding is there any other way I can look at?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No worries. call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I get SSi can I check online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can easily check your address we have on record via the My Profile Tab on my Social Security", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6373425dce14559c6a15d41c8552b185", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I have some questions, maybe you can help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have questions or need help understanding how to change your address and telephone number online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I was wondering about something else.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need a phone number for people who are deaf or hard of hearing then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Err...no. No, thank you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "My actual question is if a social security account is free of charge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Creating a my Social Security account is free of charge, takes less than 10 minutes, lets you change and update your information and gives you access to many other online services.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I receive supplemental security income? Can I still use this service then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, unfortunately this service is not currently available to people who receive Supplemental Security Income (SSI) or do not have a U.S. mailing address.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then I guess there's no chance for me using it, as I have no U.S. address either. Am I right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, yes.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2f1d1e32e54fdc092f91dba97b66c671", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I have some questions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you need help understanding how to change your address and telephone number online then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Actually, yeah. Can you read my mind or what?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, please call our toll-free number at 1-800-772-1213 or visit your Social Security office and they will walk you through this.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another query about deaf or hard of hearing ? I have a hard time listening.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are deaf or hard of hearing , [23] call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do I need to sign into my account toi get a copy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes, correct. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": " What is a Social Security Benefit Verification Letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do i get an income verification letter?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Just log in to my Social Security to get instant access to your benefit verification letter .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9f1cd95b2d7c708c33a5bd935a042152", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if a person needs to change their address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you need to change your address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you still have questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I need to sign into my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Already have a my Social Security Account ?\n Sign In to your account below and go to My Profile tab to change and update your contact information .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how do I change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps :s\n [7] Log in to my Social Security .s\n [8] Select the My Profile link on the right side of the screen .s\n [9] Select the Update Contact Information button and enter your address information .\n [10] Select when would you like to schedule the update , then select Next .\n [11] Review and verify your information , [12] select Submit .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I am hard of hearing what number do I call?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If you are deaf or hard of hearing ,call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ffc271d66c61231faacf3477bc6a9f14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I hope you're doing well. I need help with changing my address.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently get Social Security benefits for retirement, survivors, or disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Well, what I initially meant to ask was if I can change my contact address somehow. Can I?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course. You can update your contact information in a safe, quick and convenient way by logging in to your Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, so I just need to go to the My Profile section?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Exactly. You'll find a link to update your contact information there.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Great! What if I have more questions, perhaps at a later time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you refer to questions about changing your address and/or telephone number online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yeah, for example.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you can call our toll-free number at 1-800-772-1213 or visit your Social Security office.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8d1a1c4f82fb30d4d7b59988117d2369", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with changing my address, if you would be so kind.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you get Social Security benefits for retirement, survivors, or disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I get retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you can update your contact information in a safe, quick, and convenient way by logging in to your Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to know if there is a way to make my social security informations more secure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, keeping your browser up to date helps.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I want extra security?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have the choice of adding extra security to your account.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there anything I can do to help know if it's a phishing email or not?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Hover the from email address and see if it matches the supposed sender.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5b06dfd1c57d848921ce230a11f9ef9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I person still has questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " If you have questions or need help understanding how to change your address and telephone number online call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Regarding Direct Deposit. How do I set up an online direct deposit of my benefit payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Log in to your account, sign in, and select the blue benefits and payment details link on the rights side of the screen.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I have to receive my payments electronically?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we urge you to sign up to get your benefits electronically because as of March 1st 2013 it is required.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there someone I can call if I have more questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, there is a number if you have more questions regarding setting up or changing a direct deposit online, would you like the number?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I would like the number please.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "1-800-772-1213", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Since when was it a requirement to receive our payments electronically?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "March 1st 2013", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1cabeb72084d575e41e1dc66470a2802", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to change my address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can. Do you receive social security benefits with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I do not, I receive disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I change my information online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can update your information by logging in to My Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Am I able to change my info whenever I want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can update your information anytime and anywhere by logging into your free Social Security account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Where do I check my information if I am receiving SSI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can easily access your personal information that we have on recored via the My Profile Tab on My Social Security.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does it take to set up a free social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will take less than 10 minutes to set up an account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there a number I can call for additional help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes you can call us toll-free at 1-800-772-1213.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "901511285d38ee8c173f4837fc55ddd2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for a retirement benefits planner ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you applying for medicare only?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have lifetime benefits on your record we can pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you plan to continue to work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "So do you currently have health insurance coverage ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Medicare is the health insurance program for people age 65 or older The program helps with the cost of health care ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I understand, another question about Medicare, can I request it if I have health insurance?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you receive health insurance through severage, you should still look into Medicare.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "644cbdd202933b70803be50b6886b456", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need information about Benefits Planner: Retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to apply for Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you 65 or older?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am 67", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok. u can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Good to Know! Another question related to the benefits of my own registry. What if my record is higher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " they will get an additional amount on your record so that the combination of benefits equals that higher amount ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will everyone get a check if I qualify in my family?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "some members of your family may also qualify to receive benefits on your record", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does my spouse get a check as well?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Even if they have never worked under Social Security , your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there a maximum of beneftis?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " there is a limit to the amount we can pay your family The total depends on your benefit amount and the number of family members who also qualify on your record", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "91cd80306792f6e32d22b264d36dfd35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please see #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you applying for both?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if your application was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you can appeal online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where can I find more information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Go to the site Disability Determination Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what information do you collect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what if it was denied for medical reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6c6d80f58ad2b02271b5808af32866ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please tell me about the benefits for disabled people.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, give me a moment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know about either SSI or about Social Security disability insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I'm not sure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What general information can you give me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, I can tell you how to apply for either program, the disability starter kits, benefits planner, and much more.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have your application recently been denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "As a starter point you can appeal the decision online to request a review of your case about your eligibility for disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And how does SSI payments works?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the benefits paid by SSI are based on the financial needs of the beneficiary.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "62220e3eb38051ed64c50417ff1c890c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "sure see #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you applied for either program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes both", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the SSI program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if it was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It can be denied for different things", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the policy on it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "see #16", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What information will you collect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "5a10bf99e9c981398a937e0b9abbf423", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "please refer to chapter 3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you apply for both of them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " Supplemental Security Incomepays benefits based on financial need .When you apply for either program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you apply for either program , we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if it has been denied recently?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application has recently been denied , the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Please see #44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I do if it was denied for medical reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8bca43946f837e7946e38b2ea1bd55a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about benefits for people with disabilities", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Go to disablitly home", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "For people with disabilities when you apply for either program it is based on financial needs", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I can apply for supplemental also?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "he disability report asks you for updated information about your medical condition and any treatment , tests or doctor visits since we made our decision .", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "he disability report asks you for updated information about your medical condition and any treatment , tests or doctor visits since we made our decision .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Understood, a question, how can I submit my application to the program? I want to apply", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can apply online or call our toll free number", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What are the publications to read for more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " The Disability Starter Kit will help you get ready for your interview or online application Kits are available for adults and for children under age 18 .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does this information tell about the decision making process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes they provide general information about the disability programs and the decision making process", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there any more information on disablilty benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "yes there are some additional publications with information on disability benefits ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "48dad1d14a7d72305c468f85d8b88af2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "See #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you applying for both a and b", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the Representative Payment Program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "please see #11", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is SSi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if you are denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can complete and submit the required Appeal Request and Appeal Disability Report online .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what is the Disability Claims Process Video Series", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "please see #52", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6e2582ff8aa791be1bb016e4e5b3d4c8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please refer to #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what the The Social Security and Supplemental Security Income disabilityprogram is", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if my application is denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Just so you know what I'm requested and what I need to do, is there anything I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have a Disability Starter Kit available that will help you get ready to apply. We have kits available for adults and for children under 18.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will the starter kit tell me what information I need to have to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, it tells you want documents and information will be necessary for you to have for the application process.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If I do apply for Social Security, how soon will they send me benefit money?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will get your first payment on the sixth full month of your disability. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8b5f6b901d16a0c80416daa1b1742832", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "please refer to #3 below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you need to sign up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "what information do you collect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what if i was denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application is denied for :Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what about non medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Non - medical reasons you should contact your local Social Security Office to request the review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if it was recently denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "please see the Disability Determination Process", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "1dcd7a31a323a922a6556188cd574183", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "See #3 below in the list", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you apply for SSi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you apply for either program , we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what if the application was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "how can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "please see Disability Determination Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if t wasdenied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what are The Social Security and Supplemental Security Income disabilityprograms", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Will you collect more info from me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "369d82e8dd3dd539135912d9d8593e1f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi', a relative have a disability and i'm searching for information in her behalf, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure no problem. The main disability is that which is in home.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for some program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, that's correct, i'm applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, then we will collect medical and other information from you and make a decision about you being disabled and meeting SS definition.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Umm, o.k. Where do i find more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure you can read the following publication: Disability determination Process.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there another publication i can refer to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sure, you can read Benefits for children with disabilities professional relations Green Book.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "O.k. i'll look for this. What if my application has been denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If any of your application was denied, then you can go after a internet appeal. Through this, you can request a review of our decision about your eligibility for disability.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Which is you largest program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That would be the Social Security and supplemental Income disability programs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cd5d5381f3656e6c86cb9f59af20ebcf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I apply for social security disablilty benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should applyas soon as you have become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you disabled and ready to apply now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "There is a waiting period that begins the first full month after the date that decides when you disablitl begain", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there any information about disability benefits I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Read the disability starter kit it will help get you ready for your disability interview or online application", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I will need help on how to apply", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can apply for benefits online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about suppplemental security income?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Whe pay SSI disability for the first full month after the date you filed your claim", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I am hard of hearing is there a special number I can call?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes you may call our toll free number at 1-800-325-0778 Monday through Friday between 7 am and 7 pm", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "When do I get my benefit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "For more information read the disability starter kit", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "97d0ac0f6254fa3a78fbd80e8e61aaf3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to apply for social security disablilty When do I Apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I need to know about working when disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are may publications that will give you more information about working while disabled", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "That's great to hear! Another concern with disability insurance is what to do if the application is rejected.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where do I find out more infomation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Refer to #44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can you appeal online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d1606887f847bcfbc481d848fb971191", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about when to apply for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must submit a request as soon as you disable", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What do you want to request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if I want to request", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well among what you can apply for is Social Security, disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and where can i apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply for disability benefits online, or, if you prefer, you can apply for them by calling our toll free number, 1 - 800 - 772 - 1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what publications can give me more information about disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These include the Disability Starter Kit to help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what other information does the kits provide?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The kits also provide general information about disability programs and our decision-making process that can help take some of the mystery out of applying for disability benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and when do they pay the benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SSI Supplemental Security Income, we pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "15be395bd1cf9e04372fcbe4dc31960c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, When I can To Apply For Social Security Disability Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What is the reason for the application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Social Security", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok. You can apply for Social Security", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How To Apply For these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply for Disability benefits online or if you prefer, you can apply by calling.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a way of communication for deaf people?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, People who are deaf or hard of hearing may call our toll - free \" TTY \" number, 1 - 800 - 325 - 0778, between 7 a.m. and 7 p.m. on Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Where can I get more information about these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Disability Starter Kit will help you get ready for your disability interview or online application.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "can I get more publications with information on disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, Here are some additional publications with information on disability benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "79fa5057f6f8b32760d5ec8a04a7a45e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I need to Apply For Social Security Disability Benefits. When I can do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to apply for it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I apply for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Regarding benefits for people with disabilities, what can I do if the application was recently rejected?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where do I find out more infomation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Refer to #44", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can you appeal online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "30ea92440dee785552e6e1741190c92d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When should I apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be applying for Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that is what I want to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will want to apply as soon as possible. Once approved, it takes until the sixth full month of disability for benefits to begin.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is that the same amount of time that it takes for SSI payments too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For Supplemental Security Income (SSI) payments, they become available on the first full month after you file your claim or the date you become eligible for SSI.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can either apply online, or through our toll-free phone number: 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there anything I can read that will give me more information? I want to make sure I do this right.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, of course. The Disability Starter Kit has all the information you need to help you get ready to apply. There is a kit for adults and a kit for children under age 18. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I know you said that SSI gets paid a month after the claim is filed or the date I become eligible, but what if those are two different dates? Which one do they go by?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We go by the later of the two dates, which is why it is better to file as soon as possible.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e1558c9a8d9a63a959eee01f7fd33a1f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I need to know how soon I can apply for disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You are wanting to apply for Social Security disability benefits, correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Well, I am really not sure if that's what I am doing. I am not really sure what I am applying for exactly.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Where do I go to apply anyway?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply either online, or over the phone by calling 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I see, I'd like to ask another question for People with Disabilities. What if your application is rejected?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where do I find out more infomation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Refer to #44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can you appeal online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e0939b86b6f621211e52deec88dd9040", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am thinking about applying for Social Security Disability, but I need to know when I should apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I need a little help figuring out what to do. Do you have a pamphlet book or something that can break things down for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we have a disability starter kit that helps prepare you for your interview or online application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "About the application for disability benefits. What if your application is turned down?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where do I find out more infomation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Refer to #44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can you appeal online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "98cc1b2601f92d9323b503581cd0dbd4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to find out what the best time is to submit my application for social security. I've sent in my application, but a bit late.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you applied yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should know that if you apply for Social Security, disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Alright then. Well, I applied by mail. Are there any other, faster ways to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. You can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great. Do you offer any publications with more details about the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'll look into that. By the way, I have a buddy from my service days who also needs to apply, but he won't be able to do so by mail. Are there any other ways to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Of course. You can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And when will the six month period while waiting for Social Security begin?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Good to know. Are there any other publications about it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, we have several publications on our page.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "66c1ae82f6b4d9db4065bf96a972fd27", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here because I need to know if I should wait with my application for social security.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First of all, you should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you plan to apply for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, at least not yet. I'm still gathering all documents I need for it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you point me to some publications about disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. The Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "By the way, about disability benefits, what can happen if the application was recently denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where do I find out more infomation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Refer to #44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can you appeal online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d653a3dddd69c2ba138130e1e56dcac8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'd like to know when a person is deemed disabled by your experts.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, Disability Home.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Alright? Well, do you offer some publications with details on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we have a publication called \"Social Security Disability Benefits\", for example.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Regarding benefits for people with disabilities, what can I do if the application was recently denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "where do I find out more infomation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Refer to #44", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you appeal online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "faa8e598c7d999d54f6b1fdec25ee8e2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some help with filling out an application for a disabled child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to apply for a child then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, exactly that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would like to send my documents by mail, but I have some doubts regarding this, can you help me with them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is that the only way you can get your documents to us?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you mail any documents to us remember to include your Social Security number so that the documents can be matched with the correct application. Please do not write anything on the original documents but write your Social Security number on a separate piece of paper and include it with the other documents.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "354c30cb476f5eb06b94af25427edcec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " Hello, I would like to obtain information about disability benefits for a child under 18 ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for a child? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to request the benefit? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "where can I get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What time do they work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the Starter Kit for disabled children?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cd859cddf4b5880723f7ac6dc82dcc2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if i might earn more credits than the minimum number i need to be eligible for benefits ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " These extra credits do not increase your benefit amount . The average of your earnings over your working years , not the total number of credits you earn", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good. will enable you to make an appointment to apply for benefits in the language of your choice.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The online application is currently only available in English. However, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, also will I have trouble on your site since my last name has the Mexican n with the little thing on top of it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If there are any problems with a character you enter you will get a message that tells you there is a problem and what caused it ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "maybe I should just apply in person or can I call or something?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply by phone. Call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will I have any problems if I already have Medicare benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you already have Medicare you can still use the online application to apply for retirement benefits .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fdcc0e48a91906613b2aa0d44eeeefbe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I need more information\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "The number of credits does not affect the amount of benefits you receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Thanks. I have a concern about the online application process. Is there a Spanish language option in the application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The online application is currently only available in English. However, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, also will I have trouble on your site since my last name has the Mexican n with the little thing on top of it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If there are any problems with a character you enter you will get a message that tells you there is a problem and what caused it ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "maybe I should just apply in person or can I call or something?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply by phone. Call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will I have any problems if I already have Medicare benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you already have Medicare you can still use the online application to apply for retirement benefits .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3eb18bec70b60deea741d2739b9a36d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need to know if I should inform you of any changes in my life. My neighbour said I should, but I don't know anything about this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has a change happened in your life?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, there has been a change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand. Is there anything else I should know about my retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I can't access my status online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call us 1-800-772-1213 TTY 1-800-325-0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Noted. Can I estimate my retirement benefits somehow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can estimate your retirement benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it also possible to withdraw my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. Sometimes, life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7c096fe68fe762eeedc1f9fb554d1da6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out what the policy on reporting changes to you is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did a change happen in your life?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, there was a major change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. What should I do if I received a suspicious call from someone claiming to be from social security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I want to ask something else about social security. Well. And what if I can't check my status online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call us 1-800-772-1213 TTY 1-800-325-0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Noted. Can I estimate my retirement benefits somehow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can estimate your retirement benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it also possible to withdraw my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. Sometimes, life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "21bc71d589433d756ed847a82e6013cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Retirement Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We want you to know what Social Security can mean for you and your family s financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Spruce Up Your Financial Plan With Social Security", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see what you mean. What do I do if I get a strange call from someone pretending to be from the Social Security Administration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will do. Do you have any tips on how to protect myself from fraud?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Well, so how do I keep my information safe?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What additional information can you offer me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We can tell you more about Legal Enforcement And Financial Penalties, for example.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c77f7fde5dda7838833c340c45f78611", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi can you help me with retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know the factors that affect retirement planning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We want you to understand what Social Security can mean to you and your family's financial future.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there any way to check my status when unable to check online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can always call us 1-800-772-1213 TTY 1-800-325-0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Very well. I would also like to know how the benefits are calculated in the palnes ?. How do I know how much I will receive each month?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Knowing what you will receive each month in retirement benefits will help you plan for your retirement. The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what can you tell me about Pensions And Other Factors\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Pensions and taxes have the potential to impact your retirement benefit . Review the resources below on pensions and other factors you should consider", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I do if I cannot configure a my Social Security account", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We have other tools and resources to help you estimate your benefit amount. Visit the Social Security Calculators page for more online and downloadable calculator options.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a37eda26fdb218da0c40813d6467577a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to do if I do not receive benefits Currently", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you don't get Social Security or SSI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in that case tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if you already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Take your checkbook or a copy of your bank statement with you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question about original documents concerns me. Is this to verify my current academic status?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes this Identifies you and confirms your current school status ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I be authorized to work in the United States?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can apply for an Individual Taxpayer Identification Number from the Internal Revenue Service IRS .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I am a foreign worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some foreign workers must show their I-766 Employment Authorization Document ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2ebc42f9ff8f550a4a6a900d20411f86", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I am currently not receiving benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " you don t get Social Security or SSI benefits yet but are planning to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "have your checkbook or a copy of your bank statement with you .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another concern is that I possess original records. What if we don't have identification or a passport?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could use a state issued non - driver 's identification card or an adoption decree", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "OK, what if we lived in Mexico for some time? will you accept papers from there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your child lived outside the United States for an extended period , you could use a current or previous passport ,school and/or employment records ,and any other record that would show long - term residence outside the U.S. to show that your child does not have a Social Security number and needs one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and do I need a birth certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have or can get a U.S .- State - Issued birth certificate that recorded his or her birth before age 5 then you must submit it", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and will all this help with being able to claim an adopted kid for tax reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you want to claim your child for tax purposes while the adoption is still pending , contact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending U.S. Adoptions .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8f2456ebfa2c504dd8699102211a9afc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to do if I do not agree with any decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "disagree with our decision about your monthly income adjustment amounts?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Where can I find my SHIP contact information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and how do they calculate the adjustments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI. Your MAGI is your adjusted total gross income and tax exempt income.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What do I do if I file a return for fiscal year 2018?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "in that case call us or visit any local Social Security office. We will update our records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I have limited resources and income?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get Extra Help with the costs of monthly premiums, annual deductibles and copays for prescription drugs related to Medicare prescription drug coverage.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "eba9fb765f29f5e9ea68c3617da0f1ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "whar is Monthly Medicare premiums for 2020?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The standard Part B premium for 2020 is $ 144.60", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " If I re single and filed an individual tax return , or married and filed a joint tax return", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "the following chart applies to you ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what can you tell me about To enroll in Medicare prescription drug coverage or find more information about what Medicare covers", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "visit the Medicare website , or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Btw, What if I don't any have specific document to submit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "we will ask to see other documents Any documents submitted , including the following , must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What else can I use as proof of identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "U.S. driver 's license or a State - issued non - driver identification card ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a fee to replace a card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "315f4b95da2efa09942fb6dec7e71b76", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I enroll in direct deposit ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you currently not receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what can I do with that money?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can use the card to make purchases, pay bills, or get cash at thousands of locations", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "In relation to earning benefits. How do I sign up for direct deposit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "contacting your bank, credit union or savings and loan association", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I have a question about not receiving benefits right now. What if I already have an account?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in that case carry your checkbook or a copy of your bank statement.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can you use the Direct Express card?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "f2eee5eac9495b99cb06b031633ba14e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I enroll in direct deposit ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you have a bank account", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what should i do when i decide which account is right for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ok thank you, and if I am already receiving benefits, where can I contact you to receive more information regarding this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Call the Direct Express toll-free hotline at 1 - 800 - 333 - 1795.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'd still like to learn more about earning benefits. What if I already have an account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in that case carry your checkbook or a copy of your bank statement.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And how do I do if I am currently not receiving benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c29e6c44acfeb27be8e438e85301fda7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "There are several things that I need explained about medicare premiums. Perhaps you can help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What role does my tax return play in this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure. Go ahead.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We use your most recent federal tax return the IRS provides to us. Generally, his information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me on what documents should I submit to Social Security as proof of my identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They need to verify your identity through id's like a driver's license or a state issued non-driver id card.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Am I able to apply for a replacement card online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for a replacement card online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will I need to prove or verify my citizenship to obtain a social security card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must have valid documentation that proves your citizenship in order to apply for a social security card.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b284a4735f8d84a97ba634ad0b2db4d3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums . This affects less than five percent of people with Medicare . Most people don t pay higher premiums", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How Social Security Determines I Have a Higher Premium", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security uses the most recent federal tax return the IRS provides to us .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "you must pay higher premiums", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "we use a sliding scale to calculate the adjustments , based on your modified adjusted gross income MAGI . Your MAGI is your total adjusted gross income and tax - exempt interest income .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I want to get more information regarding my Medicare, how can I contact the State Health Insurance Counseling and Assistance Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to ask you another question about having a higher income. If I am a higher-income Medicare beneficiary with prescription drug coverage ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you ll pay monthly premiums plus an additional amount , which is based on what you report to the IRS . Because individual plan premiums vary , the law specifies that the amount is determined using a base premium .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "if I income isn t greater than the limits described above", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " this law does not apply to you ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": " If I have higher income", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you ll pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage . We call the additional amount the income - related monthly adjustment amount ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9fcff278258f393febc6c8de0b94bba2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to apply for a disability benefits for a minor ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "FIRST CHECK the Starter Kit for disabled children. This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already contacted Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "I already check the Starter Kit for disabled children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what is this kit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "COMPLETE the Online Child Disability Report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "where can I get more information If you are deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "call our toll free number, 1 - 800 - 325 - 0778", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "f51597670ef49763d2cde23f98f7f022", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If Applying for a child (under 18) what are the steps for Disability Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you contact Social Security right away to find out if your income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I do not want to do this report online or I need help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you can call us toll - free at 1 - 800 - 772 - 1213", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Where can I get assistance if I do not want to do a Social Security report online because I am not currently living within the borders of the US nor any of its territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could get in contact with the nearest US Social Security office, US Embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How would I mail documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Please include the Social Security number so that we can match them with the right application and do not write on the original documents and write your Social Security number on a seperate sheet of paper.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the Disability Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Social Security will be Disability benefits to people who are not able to work due to a medical condition that is expected to last at least one year or result in death.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c40b51cba6ce84eb948a72e484ad7a43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How Credits Are Earned?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you work and pay Social Security taxes?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information about the amount of credits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The number of credits does not affect the amount of benefits you receive . It only determines if you are eligible or not . You do not get extra benefits for earning more than the minimum number of credits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Also, I need to find out other Financial Plans. I need more information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Spruce Up Your Financial Plan With Social Security", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "It's okay. Now to retirement or disability benefits. if I work and pay Social Security taxes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you earn up to a maximum of four credits per year ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Ok, thank you, now regarding resources and services to keep control, if I need help to manage my benefits but I can't find that help, where else can I go to get help?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then you can visit our contact us page for other ways to get support.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "84440787944cb0dc3e894543cbe998ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions regarding my social security credits and could use some help with that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Wait, does this mean I get more money if I have more credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The number of credits does not affect the amount of benefits you receive.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So I don't get more if I have more credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "No, credits only determine if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Could you explain to me on what is included in the Supplemental Security Income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The Supplemental Security Income or SSI program pay benefits to disabled adults and children who have low income.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I have worked a longer period of time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Someone who has worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could someone the age of 65 and over without disabilities get SSI benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, if you are age 65 or older and not have a disability you could get SSI if you meet the financial limits.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "57e9d29edbbb0165948be40b1635b7ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'd like to know what I need to do if I want to apply for retirement from outside the U.S.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You need to contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what an account is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No. I know what an account is.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I include information about other family members when I apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case we'll let you know if they may be able to receive benefits from your application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do you know about COLA. What about the benefits I may be due?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I need help with managing my benefits and can't find an answer?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you can visit our contact us page for other ways to get support.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Alright. And what about benefits for my family?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Benefits For Your Family. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "95662b131a96ddf73c12ad7c60a5ed6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm currently living outside the U.S. and want to know how I can apply for my retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In that case, you should contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know what an account is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, sure. Why not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Online Services. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Okay, that's fine. Now, let's talk about SSI,  What is a Verification Letter for Social Security Benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where would I be able to find information about Social Security benefits for my family?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Benefits For Your Family. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'd like to know more regarding Retirement Benefits.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Once we receive your application , we ll review it and contact you if we have any questions. We might request additional documents from you before we can process your application. That makes no sense. So, how will you respond to my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you included information about other family members when you applied?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I haven't finished my application yet. I'm still filling it out.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 13, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "I got an error during the online application. It tells me not to enter 'special characters', what now?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Just go back and enter the information without periods or other characters.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "bc26164e7351aa987586cec4afe84b99", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I check on my appeal status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out your status online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible to use the status checking tool available on the website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you used this tool before?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I use this tool to track my VA appeal for disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, this can be done using the tool.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other types of appeals can I track with the tool?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use the tool to track the status of your VA claims or appeals for compensation.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What details about my claim can I view online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can view the details that you filed online, including any evidence that supports your initial claim.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4ab0397b13920abc3c4140470f3db12a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a VA decision review going on and want some help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, We can help you find out what happens after you request a decision review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has the VA scheduled an exam for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yep", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, please be sure not to miss them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there only one option for appealing to a Veterans Law Judge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " Direct ReviewIf you want a Veterans Law Judge to review your case as quickly as possible , choose a Direct Review ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I would like to be prepared in case something goes wrong, where can I get a form to request a review of my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can download VA Form 20 - 0996 : Higher - Level Review PDF", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have a follow-up question about claim's status? What happens when I request a clarification of my decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You do not need to do anything while you wait, unless the VA sends you a letter asking for more information. If the VA does schedule exams for you, be sure not to miss them. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you also know about if I miss any exam they can reassign? . Is there a place where you post frequently asked questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes there is, Go to FAQs and there you can get answers to some of your questions", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "questions about VA decision reviews?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can get answers to frequently asked questions about decision reviews .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "and I know you can ask for help from someone so can you tell me about that?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can get help requesting a decision review. A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review .", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "Do I have to do the review in a certain amount of time or do I have forever to do it?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You have 1 year from the date on your decision to request a decision review , unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "8adeb3f3f85943bc7258c180fac90a74", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what about More information and resources", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA transition assistanceAs you separate from the military , explore your career options by attending a Transition Assistance Program TAP briefing ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you referring to GI billing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "are there VOC rehab success stories?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Voc Rehab success storiesRead Veterans ' stories of how Voc Rehab counselors and services helped them overcome challenges , find new opportunities , and achieve greater goals", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "There's one more thing for a recovery plan to consider. But, what exactly is included?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "[41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job , and live as independently as possible :s\n [42] Reemployment with a former employers\n [43] Job placement and counseling services for new employment", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "am I eligible for VR&E benefits and services?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you going through the Physical Evaluation Board process?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "then you are eligible for VR&E benefits and services", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ed4555ac287884943d41edd91ac3c847", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to learn about the VA and MST", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I'm not ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you tell me where I can get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can download our military sexual trauma brochure for Veterans : In English PDF ,or En espanol PDF", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can you tell me where I can get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can download our military sexual trauma brochure for Veterans : In English PDF ,or En espanol PDF", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what services do you have and can do we have to give our information when we use like the call line?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can remain anonymous. You can get 1-on-1 advice , support , and information 24/7 by phone , text , or online chat .You can also connect with a sexual assault response coordinator near your base or installation .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Another concern about the resources and support outside VA. Do you happen to know how to contact the SAMHSA National Helpline?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, simply call 1800-662-HELP 800-662-4357.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If we don't qualify for certain things, can we still enjoy VA benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may be able to get MST - related care even if you don't qualify for other VA services . You also don't need to have reported the MST or have other proof that it happened .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "will MST help me get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Not the traumatic event itself, but you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST. We can help you find out if you can get disability benefits for PTSD", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "and how can we use VA services?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "If you have a VA primary care provider talk to that professional about what you have been through . Your provider will offer treatment and support as needed .", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "63bd3ae394593154e0d364a946eb8de4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I apply for education benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out what happens after you apply through our website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did we ask for any documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, I have documents you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will have to upload them through the GI Bill website.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How will I find out if I'm eligible for the Survivors and Dependents Educational Assistance (DEA) program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What happens after I submit my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You won't be able to make changes, but you can find help for any questions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "This reminds me of about of whole apply process . What kind of benefits can i get with the VET TEC", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Fo example, you can get a full-time tuition for this high-tech training program.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I also hope to find out how to get that full-time enrollment. Will I be able to call any questions after my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Call 888-GI-BILL or 1-888-442-4551 Monday through Friday, 8 a.m. to 7 p.m., eastern time.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there a different application for Vocational Rehabilitation and Employment or Chapter 31.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you will need to use a different application in that case.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What happens if documents were asked for?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You would need to go to the GI Bill website and upload them. ", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "What do I do if I want to apply in person?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You can go to your school's certifying official at the Registrar or Financial Aid office at the school.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "a25ef343b21cdce21657728e45597f26", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I fell behind on my mortgage, can the VA help avoid foreclosure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you fall behind on your mortgage payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have fallen behind on my payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then your mortgage company can take your house which is called foreclosure and a VA technician can help you avoid foreclosure and you can still live in your house.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "All right regarding VA benefits for service members, are there any \"urgent\" benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are time-sensitive VA benefits to consider when separating or retiring.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So these benefits are available even after service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes there are benefits available", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I switch my SGLI coverage to another policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you can switch to Veteran's Group Life or a commercial policy.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care when I'm no longer active?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to apply for VA health care when you receive your separation or retirement orders", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "22fbebbc780cdbfddf18a2d9dcd00052", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help reconstructing my records.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What years were you needing to reconstruct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "1973", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great, we submit a specific request to NPRC for any additional service records they may have or can find for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you have any knowledge of this Veterans Health care Compensation payments? Who is covered ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "are the Veterans", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Who is covered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "are the veterans", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements do I need to meet?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a disease that is on our list of diseases that are believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "No You may be able to get disability benefits if you did not receive a dishonorable discharge and do not qualify. we are sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I understand and what kind of disability benefits can I get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "benefits include health care and compensation payments", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e9a8180c628087aad71d3cc476fe67d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to learn more about health care for spouses, if possible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a spouse, surviving spouse, dependent child, or family caregiver of a Veteran or service member?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I'm the spouse of a Veteran. My husband has served this country.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran's service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could you tell me the requirements to qualify? . How to get champva benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You ll need to apply for these benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "At least one of these must be true?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, nothing more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE and at least one of the descriptions below is true for you .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "\nany other requirement", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9552723aef2aa721db999ce6c6cc1198", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What's next after I apply for healthcare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you apply, you will receive a letter in the mail letting you know whether or not you were approved for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I find a VA health facility near me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can help you find the closest VA health facility.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I'm not approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you aren't approved, you can appeal your case. Downloading our How Do I Appeal booklet in PDF form can help you with this process.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How long does it take to receive my approval letter?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Usually no more than a week. Has it been over a week since you applied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. I just applied yesterday.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What happens if I decide to cancel my VA health care benefits later on?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "another question for you regarding my benefits. Are there any applicable penalties if I don't have health insurance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Doing so could impact your health care coverage requirements under the Affordable Care Act, if you do not have other health care.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Also, Is there an applicable penalty if I don't have health insurance? How do I get a Veterans Health ID card?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "To obtain your card, you should contact your local VA medical center and ask to speak with an enrollment coordinator. This person can help arrange a time for you to come in and have your picture taken for the ID card. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "4ef1342e2b8a9bebc0f16a7de6790349", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Multiple party or contested claims\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know the dates or the time that you have the request", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I add new evidence?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have the option to add new evidence for a judge to review . You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Sure. Now I need to ask about VA s Duty to Assist. What does include in this Duty to Assist of VA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "VA s Duty to Assist requires VA to assist you in getting evidence. If you request a Higher - Level Review or Board Appeal , Duty to Assist doesn t apply . However , the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim ,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get assistance with my hearing from the audience?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "may help you at the hearing . The hearing will be transcribed and added to your appeal file . ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "can you tell me where to go to look at more about decision reviews?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We have a page for frequently asked questions about decision reviews. I can give you the link", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If the VA schedules exams for me?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "be sure not to miss them", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What if I have more questions?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Get answers to frequently asked questions about decision reviews. Go to FAQ", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "4212d0b23a2951af6c6ddb0682745270", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do After a Board decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree with the Board's decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "If that is my case, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I request a hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out what happens after you request a decision review", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That's great to hear! Another query similar to the Frequently Asked Questions about Decision Reviews. What must I do in order for my appeal to be accepted in the new system?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you disagree with the VA decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "I do, yes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can opt in to the modernized review system after you have received a VA statement of the Case SOC.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a716be2e2bab90f9fb464e420e578b4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know what comes next after an appealed claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out what happens after you request a decision review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did the VA schedule an exam for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes they did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Make sure you don't miss them", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What details about my claim can I view online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can view the details that you filed online, including any evidence that supports your initial claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Now I have a question about multiple party or contested claims. Can you direct me to a website where I can learn more about decision reviews?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have a page for frequently asked questions about decision reviews. I can give you the link", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can I have a representative?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your representative , if you have one , may help you at the hearing .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is it okay if I ask another question about multiple party or contested claims? Can I get assistance with the actual decision-making process?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "A Veterans Service Organization, or VA-accredited attorney or agent can help you request a decision review. I can send you to the page where you can get more information on this", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "can you tell me where I can get a form to appeal to the board", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can ask a regional office for a copy of this form or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET, to request a form. ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "and of the appeal options I can choose which would be the fastest one so I can get this over with?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c3c1de698b1db8260b4ae8bb038e849a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with what to do if I want to appeal a claim decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive a Board's decision that you disagree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I want to appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I appeal it all or do I have to state what parts I want to appeal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can include all or just some of the issues VA has decided . You will need to list the issue you disagree with and the VA decision date for each ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I believe I missed the deadline in submitting my appeal due to VA's mistake. What evidence do I need to back up my claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can the VA help me to gather all the right evidence?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, they are required to help you if you need it on your claim.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do they have to help with me a supplemental claim too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, they help with the original claim and any supplemental claims. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f46b71551f7c27698fe80d4834c02028", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the after a board decision, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you disagree with the Board's decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I'm disagree", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire any attorney to represent you or you can represent by yourself.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you also know about the Vocational Rehabilitation and Employment? How would I go about applying for vocational rehabilitation and employment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yourdecision will give you instructions about that application. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if I need help requesting a decision review? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A Veterans Service Organization or VA-accredited attorney or agent can help you request a decision review. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What should be my first step in requesting a Higher-Level Review? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The first thing you need to do in Part I of the form is to select the benefit type. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Also, is there a form I should fill out for a loan guaranty? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also refer to yourdecision for instructions on that form. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What will happen after I request the decision review? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You do not need to do anything while you wait, unless the VA sends you a letter asking for more information. If the VA does schedule exams for you, be sure not to miss them. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2a45e62696af3371d27d1ca126d61088", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after a board decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree withthe boards decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok awesome", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I still need to find out about legacy claim or appeal. I see what you mean. What do I do in order to obtain a statement of the case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks, I'll do that. What does \"duty to assist\" entail, by the way?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "VA's Duty to Assist requires VA to assist you in getting evidence, such as medical records, that is needed to support your case. VA's Duty to Assist applies during your initial claim and if you file a Supplemental Claim.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what should I do next, after getting the SOC?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 60 days or the remainder of the 1-year period following the decision you appealed, whichever is later, to opt in to the modernized system by submitting one of the following forms and checking the SOC/SSOC opt-in box.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Let's say I missed the deadline for submitting my request. What should I do then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could add new and relevant evidence and file a Supplemental Claim, for example.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Alright, makes sense. Can I download the forms on your page?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can download the forms or learn more about decision review options on our page.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "87db86a6e38b7577c7f5ae29b8c3197f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I contest a claim what happens?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you one of multiple people claiming the right to the same benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you re one of multiple people claiming the right to the same benefit, you have 60 days to appeal to a Veterans Law Judge at the Board of Veterans Appeals in Washington, D.C. A judge who s an expert in Veterans law will review your case.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But I have a special circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case? I would like to have an appeal with the VA but I don't know how to do it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to choose a different review option after I have submitted a form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "let me ask you, have you submitted a form expressing your desire to change your review option?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I haven't sent it", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What should I take when sending my application?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "By submitting your application on time, you will ensure that you receive the maximum benefit if your case is granted. Check the deadline for each review option and submit your request before that date", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e429a637384bdae1ff011e8bba7c52e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are Multiple party or contested claims", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you claiming the right to the same benefit, ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can i have a representative?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your representative , if you have one , may help you at the hearing .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I also have a query about the VA's exam schedules. Also, I'm aware that you can seek assistance from others. could you tell me more about that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can get help requesting a decision review. A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What will happen if I disagree with the Boards Decision?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you disagree with the Board s decision , you can appeal to the U.S. Court of Appeals for Veterans Claims", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If the VA schedules exams for me?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "be sure not to miss them", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I need help?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What happens next", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Find out what happens after you request a decision review", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "86b1e519aaf2e8eb7b9f6b35fa2f6eb7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Multiple party or contested claims", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you claiming the right to the same benefoit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To request a Board Appeal , [24] fill out the Decision Review Request : Board Appeal VA Form 10182", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": " List the issue(s) you want to appeal in Part III", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can include all or just some of the issues VA has decided", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what happens After a Board decision", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you disagree with the Board s decision , [57] you can appeal to the U.S. Court of Appeals for Veterans Claims", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd like to know on what must I do in order for my appeal to be taken into account under the new system if I disagree with the VA decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you disagree with the VA decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "I do, yes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can opt in to the modernized review system after you have received a VA statement of the Case SOC.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a61ab753094765155c65e20861516017", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was hoping you could tell me more about contested claims.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Have you marked your calendar already?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. Why?", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Look, I need an application form. Where can I get a copy of it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET to request a form.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": " List the issue(s) you want to appeal in Part III", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can include all or just some of the issues VA has decided", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I have some more questions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We have an FAQ where you can get answers to frequently asked questions about decision reviews.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When would the judge in charge of Veterans Law make a ruling on my appeal?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'm really interested in learning more about - Veterans Law Judge. I see what you mean. Is there a way to appeal in front of a judge?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes. If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "How do I request a Board Appeal though?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "To request a Board Appeal you need to fill out the Decision Review Request : Board Appeal VA Form 10182.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "7eb2cb3361df7c9cd78d4771dcec1d02", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What information about GI Bill school change is available?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can learn ways to make GI Bill changes and find out when and how to request these changes to your GI Bill school, program, or VA benefits so you get to keep funding and get help to pay for education.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you in a situation that you need to request changes to you GI Bill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need make changes to my GI Bill.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to request these changes to your benefits if you meet certain requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I need a form for a dependent?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you will need to submit a Dependent Request for Change of Program or Place of Training VA Form 22-5495 online now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I send the information through the mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can download the form VA Form 22-1995 for Veterans and service members and Form VA Form 22-5495 for dependents.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another thing I want to ask, about the enrollment for VA benefits, do I fill out my form and who assigns me a training officer? after my request what is the procedure?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Something else, I want to ask about VA application, What if I need a form for a dependent?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you will need to submit a Dependent Request for Change of Program or Place of Training VA Form 22-5495 online now.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What if I am a Veteran and need to request a change?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and complete online.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "I really need to mail the form in, how do I do this?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Fill out the form you need and mail it to the VA regional claims processing office that is in same region as your school. You can find a list of offices online.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "d28313eb9a3a954fe7af3b8efb84b999", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I am looking for information regarding the Affordable Care Act and my VA health coverage ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Affordable Care Act is also known as the health care law. It was created to increase access for citizens to health care coverage, to control health care costs and also to improve health care quality and care coordination", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "If I don't have health insurance, do I have any penalties to pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This part of the law was changed by Congress, for plans that were starting in 2019. The payment referred to as the individual shared responsibility payment no longer applies in plan year 2019, for which you will be filing taxes in April 2020", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I need to know if I am eligible for the VA insurance appointment tool?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "nothing more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You can use these tools if you meet all of the requirements listed", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2e91a2a94f8b4a22d71ab783a7237c5f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about VA disability compensation and ratings", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can provide information about VA disability ratings. You can learn how we assign disability ratings and effective dates , and what to do after you get your rating .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to learn about other VA benefits and services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need more info on housing", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Now regarding SAH, can I get a Specially Adapted Housing grant (SAH) and how much funding does it offer? and could i get 3 grants of more than 85,000 each?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you could be able to get up to 3 grants, but the total of them would be up to $85, 645 for all three", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We have disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question about how to manage the Veteran's disability benefits. Is it possible for you to assist me with my direct deposit information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can find out how to change your direct deposit information online with us .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "for my VA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can change your VA direct deposit information online.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do you offer other kinds of help if we need added aid?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "one last question, can you tell me about my claim and what happens next?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, You can find out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "21109a43fd98a10e18ffdeefcf9eb79b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to know if there are any resources and/or support outside VA which I could access.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, you can also get support from resources offered by other government departments and community organizations outside of VA.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need more support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that's fine. You're helping me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do you, by any chance, have the number for the SAMHSA National Helpline?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, simply call 1800-662-HELP 800-662-4357.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can you tell me what sort of benefits I might be eligible for in terms of primary care services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sure, no problem. As a veteran woman, you can enjoy some general services, such as disease prevention or nutrition counseling and some services which are female specific.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "That's simply great, i really mean it. Say, if i want to get these benefits using Veterans Affairs, What do i have to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "For that, please contact your local Women Veterans Program Manager on your local VA med center. Or you can use our toll free number at 855-829-6636.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Good. I just have written down that. Sorry, you said before that thses benefits included female-specific services, don't you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's right. Some of them would be birth control, preconception counseling and menopausal support hormone replacement therapy.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b5dfb113f8f9aefb6c001af8651d15b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a health question about possible exposure to toxic environment while on duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did this exposure occur while you were in the field while serving in Iraq , Afghanistan , and other areas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No it happened in the States.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to file for benefits related to this can you tell me what I need to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will have to show that your health problems are causally linked to your contact with certain environmental hazards while serving in the military.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, I need to find out about this Medical Care Benefits, he also thinks he got sick because of asbestos besides the weapons, so is that possible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, there is a possibility he may have had contact with asbestos while working in certain military jobs. Asbestos toxic fibers were once used in many buildings and products.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Regarding VA disability benefits, what if during my military service I was exposed to a hazardous particulate material that has caused my asthma?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would qualify if you were in contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa, for example.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "is there any way to make my claim online or. Is there a number that I can ask for more help in filing my claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, for more help you can reach out to a trusted professional who is able to help with VA-related claims.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Would the fact that I possibly was exposed to toxic soil enable me to file a claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Would it pay my doctor's bills?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You might be eligible for benefits that would cover your Health care as well as Compensation payments.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "b3c5d441bfed9b85c3f9ea4bd652a3bc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know if I can access substance use treatment if I don't have VA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You might still be able to get care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you served in a combat zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, then you can find a Vet Center near you and get free private counseling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What services do you provide, and are we required to provide personal details while using services such as the call line?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you can remain anonymous. You can get 1-on-1 advice , support , and information 24/7 by phone , text , or online chat .You can also connect with a sexual assault response coordinator near your base or installation .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another thing to consider is counseling and other forms of therapy. Could you give me an idea of the types of assistance you provide?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "so I can go to a Vet center for counseling?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, and you can get free private counseling", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "so I can go to a Vet center for counseling?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, and you can get free private counseling", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "do you offer help for the homeless?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "To learn about our homelessness programs. You can visit our website to learn about VA programs for Veterans who are homeless . You can also contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day , 7 days a week .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "what is it like, who will help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "This service is private , free , and available 24/7 . You can connect with our caring , qualified Veterans Crisis Line responders for confidential help, many of them are Veterans themselves .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "25e256475a62c78775360c04e70278c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some help with careers and employment through VA.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We do offer help you need to help your career and will find opportunities that are just for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Are there any resources I can use for basic needs at this time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We offer subsistence allowance to help for your basic needs of food and clothing if you are an eligible Veteran using the Voc Rehab program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have another question about How to apply for Voc Rehabilitation and Employment. what else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, but what is included?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "[41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job , and live as independently as possible :s\n [42] Reemployment with a former employers\n [43] Job placement and counseling services for new employment", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "am I eligible for VR&E benefits and services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you going through the Physical Evaluation Board process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "then you are eligible for VR&E benefits and services", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bb90331cd1c184934851ab37bf5b0894", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with insurance claims?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "How long has it been since you made the claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I made it 6 months ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great you have 1 year from the date on your decision to request a decision review.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you also know about this VA insurance, and what's the next step?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't do anything while you wait unless VA sends you a letter asking for more info.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When can I file a Court Appeal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have 120 days from the date on your decision to do it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Does VA schedules exams?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes and be sure not to miss them.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I have more doubts?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please, go to FAQs.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4065fe8dea515118c24d042abd559396", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to upload evidence to support m disability claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you filed a disability claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have filed.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great, you can upload evidence for up to one year. Evidence may include supporting documents like medical test results, doctor reports and other records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What type of other documents should I upload?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Copies of your military medical and personnel records", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Good to know. Another thing about VA claim exam, are there any educational or instructive tool that i can use to prepare for my exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure. You may refer to our Veterans claim exams video series, in which you'll find information about how to prepare for your exam, how to use disability benefits questionnaires and what to expect in the exam itself.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That sounds helpful, but right now i don't have any visual device, don't you have something to read instead?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No problem, you can download some documentation, such as VA claim exam fact sheet, or a quick guide on the claim exam process or what you can expect during and after your exam.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "These exams are made because you need some additional info. right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ec4b34edda9d5b87897482f144849884", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello and good afternoon. I'll probably be on need for health care but i'm worried about the possible costs, could you tell me about how you calculate what i have to pay?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you referring about how we determine your possible payments based on your income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's precisely my doubt, can you clear it out?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets see. Aren't you receiving VA disability compensation, or don't have some special characteristics like being a Medal of Honor recipient?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "NO, i not receiving anything nor being recipient for any award or honor.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I guess you need information, personal information for that operation, aren't you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's right. But be aware that if you obtain qualifying status for VA health care, you won't need to give us that income information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "While you are on that, could you tell how much facilities do you have?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "On that regard, we count with at least 1,200 care facilities on all over the country.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Well done. Now it's time for VA health care services. Ok. So from which source you'll get that information to match my eligibility?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, we'll receive that information from the IRS ans the SSA each year to confirm you are still eligible for free VA health care. If that change, we'll contact you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What will be the medical team that includes my care in VA?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant, a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "aa974866e20b9df7bf251c368830ad35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, good afternoon. Thanks for letting me to use this. I'm looking for some information about possible employment that can be enjoyed by any family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For that, your family member must go through a process and find out if they are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In any case, are you looking for educational and career counseling services provided by VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, precisely that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok. then you may be eligible for those services, meeting the proper requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Perhaps a different issue for VA Vocational Rehabilitation now. And what could you possibly do for my kids? Is there anything in it for them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "good to know! Another question related to eBenefits. Could you tell me more about this? how to apply", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "First of all, go to your eBenefits account and log in, Then follow the proper steps.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Very complete thing, huh?. Then again, how do i apply for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "As said before, you can do that going online and using your eBenefits account.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "O.k, and what kind of benefits can i get?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Well, first, you can get educational and vocational counseling, besides exploring your abilities and interests and mapping out a path to employment.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7a60d5385cc654f916c982df33aee22e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey,i have questions about my VA welcome kit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. Your VA welcome kit is a useful tool which can serves you as guide for the benefits and services you've earned.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh , i see. Aside this, are there any other guides which could be of help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Indeed , there are. Are you interested in guides for veterans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not for them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Then, could you perhaps be interested in guides for family members?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yeah, that would be the one.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Very good. Then you can start downloading the Get started with caregiver benefits and also with Apply for survivor benefits guides, both in PDF.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Thanks. i'll search for those asap. Say, this could be a silly question but, Is there a chance to get my VA welcome kit in color?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yeah, no problem about it. You just have t choose that when you find it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's a nice treat. In any case i need a housing grant, you can give me one?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, given you meet the proper requirements, like having a service. connected disability.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ed861d86d8f90459b824fa83cdf6e3b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about VA benefits for service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am active duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great you may be eligible for VA benefits both during service and after seperation or retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "By the way, regarding avoiding foreclosure, could you explain to me what a \"deed in lieu of foreclosure\" is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A deed in lieu of foreclosure allows you to avoid the process of foreclosure by signing over the deed the servicer and the servicer then owns the home.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can the VA technicians help me figure out what is best for me because I am confused?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, our VA technicians will help you find out what is the best option by calling 1-877-827-3702.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is a VA technician and what do they do while helping with foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The VA technician offers financial counseling and help you deal with your servicer or directly work with you in the case of a VA direct loan to help avoid foreclosure.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get VA financial counseling to help avoid foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " if you have a VA direct or VA-backed loan you can contact us anytime to request that we assign a VA loan Technician to your loan and they will help with your servicer. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b50037adc0704a3e0c6f005a3398928a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need assistance with life insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can assist you with exploring your options, managing your policy and filing claims to get insurance benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like help with getting VA life insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no sir need other information", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what should I know about life insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you have a phone number I can call ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can call us at: Support for SGLI or VGLI 800-419-1473  , All other VA life insurance programs 800-669-8477  , Call MyVA311 for help 844-698-2311", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what kind of things can I do online for the policy I'm getting?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can access your policy online and check your policy's status, update your information, or pay your premium online. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "18918e791c82037bfb553d5457dddfae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you on active duty including national guard with federal pay", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you a traditional or technical member of the National Guard and Reserve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there time-sensitive VA benefits to consider when separating or retiring?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you have an illness or injury that you believe was caused or made worse by your service You 'll need to file 180 to 90 days before separation .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd also like more details about how to change your beneficiaries. What if I want to change the beneficiary of my account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can make changes online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I also need more for about Other VA benefits to consider as subsidies from. What happens to housing if I have a disability?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There are grants if you have a service-connected disability.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Understood, a question regarding VA educational benefits through the Montgomery GI Bill, do you have two programs through which I was able to access benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, through those programs, you may get education benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6b43077cc6feb1d93e534996afe52a11", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm helping an Army vet who thinks that he was exposed to biological weapons while in the service and we want information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we can help you find out it they can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions that may have been caused by contact with harmful chemicals or other hazardous materials while serving in the military", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "was the person you are helping involved in chemical and biological testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, he said biological weapons", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "was he one of the Veterans that volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no he said it happened later", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "do you have a site we can visit or a number we can call if we have more questions later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can visit the U.S. Army web page or call 800-984-8523", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is agent orange one of the things that were used?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "You've got it. I also have a concern about compensation payments. How can I obtain these advantages?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 4, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It might have been one of the things they were in contact with. If they served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs they may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "May I ask something regarding military disability compensation, he also thinks he got sick because of asbestos besides the weapons, so is that possible?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, there is a possibility he may have had contact with asbestos while working in certain military jobs. Asbestos toxic fibers were once used in many buildings and products.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "08385926971b305ba470fb1c08b29213", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm kinda looking for information about pensions for Veterans, Can you help me on that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. Those benefits are meant for some wartime veterans and their survivors. Of course, if you're interested, you'll have to meet certain requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Before further proceeding, would you like to know what other information is available to you through this channel?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please. The more, the better.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "All right. Through this channel, you can get information about how to get veterans pension benefits, plus managing your pension benefits and finally how to get more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That can't be everything, i think. Is there anything else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You thought well, indeed. You have the guidelines about how to apply for health care benefits and how to manage them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "To get these benefits, i guess it would be eligibility-based, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I also have a question about Veterans Pension Benefits. What if I was a police officer on active duty?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you need to meet several conditions.", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's totally correct. You have to go through the eligibility process.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I have another concern about the benefits of the VA pension. Is there anything else you might tell me about how to manage my pension benefits?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that regard, you can check your Veterans claim for a disability compensation or pension benefits, along with check an appeal status, if you have any.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Where can anyone who is surviving spouse see it's compensation amount?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can refer to Dependency and indemnity Compensation claim status to check that.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "462ae928f57da285beae94349aa55b3d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how it is going? i heard about the VR&E programs. Could you tell me about them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran or service member with a service connected disability that prevents you from work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thank god. just asking.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I was just asking in favor of a friend of mine. Anyhow, If a persn wants to learn something new, can you help it to learn it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, of course. Through Long Term services, the person may be eligible for vocational training so he or she can develop new skills.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And what about of those who want just to go back to their old jobs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There's no problem on that end. The reemployment feature can help on that, so you can go back to your job before you were deployed.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And what about of those who want just to go back to their old jobs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There's no problem on that end. The reemployment feature can help on that, so you can go back to your job before you were deployed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "O.k, and what kind of benefits can i get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, first, you can get educational and vocational counseling, besides exploring your abilities and interests and mapping out a path to employment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do I have to finish the study in a certain amount of time or can I do it whenever I want?you've answered my questions correctly up to this point. But I'm sure you don't have anything for self-employed people, do you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sorry, but you're mistaken. We do have our Self-employment feature, so if person is a service member or veteran with a service connected disability, then we can help him/her to start its own business.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Their own business, really?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "That's correct. You may dream with your own enterprise, and we'll support you on that.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7b223f97ce0d0e00cba1317ad62201a9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I eligible for VA health insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Veterans, service members, their spouses, and their dependent children are all eligible for VA insurance. However, different people may be different programs. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if I get hurt for a little while that makes me unable to work and then I can't pay my bills?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have Traumatic Injury Protection TSGLI short-term insurance to help with that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to know if how will I find out that I'm eligible for the Traumatic Injury Protection?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you with that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to change my beneficiary?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can make changes online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I am now in the National Guard?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you scheduled for inactive training for a year?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you drilling for points or for financial compensation?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I am drilling for points.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "In that case, you may not be eligible.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2a42fd27c191d427fb5fe23b42548449", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need GI Bill help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you with the steps to apply for these benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "are you approved for the program you want to study?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Before you enroll you need to contact the school or use the GI Bill Comparison Tool to find out if we have approved your program for VA educational benefits ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Would you like a phone number in case you have more questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Call us at 888-GIBILL-1 , 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "very well. now what is the best training program. What are the costs associated with this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I can help you learn that too. You may be able to get financial help.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Who at the school can certify my enrollment in Montgomery GI Bill?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The certifying official may be someone in your school's financial aid, Veterans Affairs, registrar, admissions, or counseling office. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd like to know if does the VA educational assistance includes the pay for a tutor in case I need a tutor for my course?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "through us we can help you pay for a guardian.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fb8e6032d62962636ef0372268e36bb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does everyone who files a claim need to have a VA claim exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No. We ll ask you to have a claim exam only if we need more information to decide your claim .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have enough medical evidence to support your claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes I believe so", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we won t ask you to have a claim exam . Medical evidence may include doctor and hospital reports , test results , and other documents .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Now I'd like to ask you a random question. How can I qualify for these benefits. Also, can you tell me more about the testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you were part of Projects 112 or SHAD from 1962 to 1974 and want to know more about a certain test site, ship, or unit, you can view the declassified Department of Defense fact sheets. We can give you a link to the declassified Department of Defense fact sheets", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Got it, I also want to know about the VA claim exam (C&P exam), what happens after I take the VA claim exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We ll review all the evidence in your file , assign your disability rating , and send you a decision notice a letter letting you know your disability rating .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'm interested in learning more about VA incentives and programs. Do you have any other types of assistance if we need it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "if i am needing more help than i currently have if i weren't here How do you get a copy of the final exam report?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can : Contact your nearest VA regional benefit office ,or\nCall us at 800 - 827 - 1000 and request an appointment to view your file", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What information is available?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "How VA assigns disability ratingsLearn how we assign severity ratings and how they affect your disability payments ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "How do I schedule a VA claim exam?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": " Call the number provided right away to confirm the time and location of your exam . It s important not to miss your scheduled exam , so you ll want to double check that you have the right place and time ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "1aa7a20ae4e91bfcd64f82876d9b2b6d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help by telling me how to schedule an exam for my VA claim", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, the staff at your local VA medical center or a local doctor's office that we partner with will contact you. They will send you a letter by mail with the information you need , or they will call you to find a time that works for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need information in case you can't make your appointment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, I have other things to do and could miss it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You need to let us know right away if you can't make the appointment. You can likely reschedule but that may delay your claim", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can I find out whether I'm eligible for disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may also qualify for disability benefits if you served in at least one of the below locations and capacities .s [22] You were:s\n [23] Part of underground nuclear weapons testing at Amchitka Island , Alaska?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is there a number to call for more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can call 800-984-8523.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there a number I can call to get assistance with the exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like some PDF resources that you can download and read for more information.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, I'm not tech savvy", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Okay, then would you like to watch informational videos on the subject?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Would you like a link to a page that gives you more information on what comes next after you file your claim?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes, do you have anything that I can learn about my disability rating", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Okay, we can help you learn how severity ratings are assigned and how they affect your disability payments", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "baf2813a2dc064dbf7209aae5be001c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you tell me what the next step is after the claim exam", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "All the evidence in your file is reviewed, your disability rating is assigned, and we send you a letter letting you know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, I need more info", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "is there more info on the exam out there that I can get my hands on?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to download some PDFs on the subject?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes, I want to know more about it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "One that you might want is the VA claim exam fact sheet. It will guide you on what you can expect during and after the exam, and it can help make the process less stressful.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to know if I'm eligible for MGIB? What steps must I take to obtain these advantages?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you enroll in the National Call to Service program, [you do not qualify for MGIB, unless you reenroll at a later date for an additional period of service. Contact your recruiter to see if you qualify and to enroll in the National Call to Service program....", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What requirements do I need to meet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "do not", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "145d771c7056c6ef1f41407cd7bd03c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a VA claim exam coming up and I really don't know what to expect.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First thing to know is that you don't need to bring anything with you!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any non-VA medical records from a recent surgery or illness that they should know about before the exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have anything like that. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "But I would like to know more about the exam process as well. Can you help me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "I can help you. Do you have any specific questions about the process that I can assist you with?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "By the way, do you know what types of documents I must present as evidence to support my claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You will need to include copies of records that can provide information about the disability you are claiming", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I can include those", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Retrieve them from the non-VA health care provider you saw", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What other support documents are needed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you ll also want to upload statements that support your claim. These statements should be from people who know about , or who you ve talked to about , your claimed medical condition and how and when it occurred ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "71b7fa6c2ebf4d2df64de74aec1984ce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm in the process to making a disability benefits claim. I was told that probably i would have to do some kind of exam, could you tell me about that,please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have yo already filed you disability claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Indeeed, i already did that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent. The exam that you was told about is known as compensation and pension exam, or C&P for short. That's a requirement from you to Veterans Affairs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd also like to learn more about the requirements regarding the disability compensation. What other types of documents should I include?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Copies of your military medical and personnel records", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I received private medical treatment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You will need to include copies of records that can provide information about the disability you are claiming", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I can include those", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Retrieve them from the non-VA health care provider you saw", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other support documents are needed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you ll also want to upload statements that support your claim. These statements should be from people who know about , or who you ve talked to about , your claimed medical condition and how and when it occurred ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cbcadbd73eea54a3cf531e8f9de0fb0d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have more questions about my exam, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to download some PDFs to answer your questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to download some PDFs", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could download a VA claim fact sheet, a quick guide about the claim exam process, and what you can expect during and after your initial exam.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Could you please tell me if is it possible to include my wife as a dependent on my VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you start collecting disability before your marriage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I was hurt before my marriage, but I did not file until I returned from my honeymoon.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Okay. That may makes things more difficult.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if they back paid to before my marriage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "That may help your case. Thanks for sharing this info. It could help.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do you have anyone I can contact for help when I have a claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should contact a VSO.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "87fe557dbe226766ddb2bfe0504a6ff9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey i'm interested into filing a disability claim. I know there's some exam after the claim but, What happens next, after the exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Pretty simple. Your claim will be reviewed by us, then we'll assign your claim a disability rating and finally, will send you letter with a decision notice, so you can know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you know that you can get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i didn't knew that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Will i receive my exams directly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sorry, but no. The doctor will handle those to our claims processors. Those professionals will decide your claim based on those results, along other significant medical and military records", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Are there any educational or instructive tool that i can use to prepare for my exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sure. You may refer to our Veterans claim exams video series, in which you'll find information about how to prepare for your exam, how to use disability benefits questionnaires and what to expect in the exam itself.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do you also know how to add a dependent to your VA disability benefits? What if they owe me money from before my marriage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "That may help your case. Thanks for sharing this info. It could help.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do you have anyone I can contact for help when I have a claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you should contact a VSO.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "75e23bdb9bfecf6bea8e5a7c3b0a5171", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please explain what happens after a claim exam? I'm currently waiting for results, wondering about this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. After your VA claim exam, we'll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know how to get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that'd be great!", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Simply contact your nearest VA regional benefit office, or call us at 800-827-1000 and request an appointment to view your file.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I need help with my claim? Who can I contact?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you should contact a VSO.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I also need more for about VSO. I will do it. So how long will I have to wait for the results?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "This can vary. You can see the most recent estimate for the average number of days to complete a claim on our page.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I see what you mean. Another concern about Health-Care-Compensation-Payments: How can I get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Could you please give me any resources on what should I prepare for the VA claim exam and what should I expect after I file my claim in VA?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Gladly. I could tell you how we assign severity ratings and how they affect your disability payments.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Well, I was wondering about something else. What happens after I file a disability benefits claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "Yes. I've done that exam, so I guess I have already completed the next step. What exactly are you reviewing after the claim exam?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "We'll review the medical records you've given us.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "18293c6f633a2627c3f45d2854e7c6c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about VA claim exam, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you filed your claim for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Should I take a VA claim exam when filing a claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No. That's just if we need more information to decide your claim.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'd also like to learn more about those who suffered from PSTD. Is it possible for me to receive VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": " [28] You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms ,s [29] and you meet all of the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "user: OK fine. Now, regarding exam. Will it be okay if I have enough medical evidence in my file to support my claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we won't ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results and other documents.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do you get a copy of the final report from the exam?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can : Contact your nearest VA regional benefit office ,or\nCall us at 800 - 827 - 1000 and request an appointment to view your file", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What's the next step after my exam?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "After that, the doctor will write a report and send it to a VA claims processor to add to your claims file.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "When can I do my VA claim exam?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The staff at your local VA medical center or local medical office that we partner with will contact you. They will mail you a letter with the date and time of your exam, or call you to find the best time.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "e6e0acece5b228db1fff666f8895834b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I ask more questions about my exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know you can download pdfs that will help answer other questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i did not know that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you seen the informational videos yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not seen the informational videos because I did not know about them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you still need more information about what happens after your claim has been filed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not need the information at this time?", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need to make sure my correct address is on file?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, please make sure the VA regional office and the VA medical center closest to you has your up-to-date address, phone number and email address.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if you were exposed to specific environmental hazards? It is possible that it was also toxic soil, and if so, do I qualify?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "If we need additional assistance, do you have other types of assistance which I can be eligible to?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "c1285fe001ca8cef714150a63ccfd1b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about Fry Scholarships, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please, learn about the the Marine Gunnery Sergeant John David Fry Scholarship, a scholarship for children and dependents of Veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Was your parent or spouse an active duty member who died in the line of duty on or after September 11, 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, sadly", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then, ou may qualify for this benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I remarry?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In tat case, you'll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship. Please, read about DIC.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Am I eligible for this scholarship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You are elegible if you're the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if I am the child of a service member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can be married or unmarried.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How can I apply for benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Do it online. Fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "31d25f79f93e8a1e343fcbc9b641409c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. I came here to learn more about vocational rehabilitation, perhaps you could answer a few questions I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I did have one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the VA Vocational Rehabilitation and Employment (VR&E) program also referred to as Chapter 31 can help. We can also help you find out if you're eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see, and what could you do for my children? Are there any benefits for them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. While we're at it, can you also lend me a hand with the application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. We can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So what exactly can you do for veterans with disabilities?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Veteran with a service - connected disability", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's correct. You may dream with your own enterprise, and we'll support you on that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We have VR&E programs for service members and Veterans, which offer VR&E support-and-services tracks for helping you with learning new skills , finding a new job, starting a business, getting educational counseling, or returning to your former job.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "277dbf1b0df58ecadb3c8381839feec0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I find out about board hearings with a Veterans Law Judge?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know about the changes made about Board hearings?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know about any changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you appealing a VA decision under the new process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not appealing at this time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you explain to me what will happen at the hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know what happens first?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I would need to know what happens first.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The judge will swear you in which entails asking you to take an oath that you will tell the truth at your hearing.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'd like to ask you if you have any resources on where I can get a guide on what happens during a VA decision reviews?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can get answers to frequently asked questions about decision reviews .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Also, consider the following scenario. What is the average duration of a hearing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Hearings generally last 30 minutes.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d0a58878eca371e513e25ee755bea381", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I learn at my Board hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to learn exactly what to expect?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have been told all ready what to expect.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know when the judge would make a decision on your appeal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not sure at this time about the timeframe. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is it necessary for me to consider requesting a Board hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can request a video conference hearing if you want to provide testimony to a judge about your appeal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I have to complete the review in a certain period of time or can I take my time?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 1 year from the date on your decision to request a decision review , unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I'm going to file an appeal, when do I have to follow the current VA procedure for a Board hearing?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will follow the new process if appealing a VA decision if you received it on or after February 19, 2019.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I want to mail in new evidence instead of the phone thing? Can I do that?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can certainly do that too. You can send it my mail or fax, as long as it is sent within 90 days of your hearing. ", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "e7fd0ac02907e842b9ca05fa38cfb330", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Board Hearings with a Veteran's Law Judge", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know if the process for Board hearings has changed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no that's not my doubt", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "really want is to know who can help me prepare for my audience?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A trained representative in the appeals process can help you prepare for your hearing and for the conversation with the judge. Your representative must be a VA-accredited attorney, a claims agent, or someone from a VSO from the Veterans Services Organization.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I have to complete the analysis in a certain period of time or can I take my time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have 1 year from the date on your decision to request a decision review , unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have one more question about a VA decision. Why do you believe you should ask for a Board hearing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can request a video conference hearing if you want to testify before a judge about your appeal. The hearing will be transcribed and added to your appeal file.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "where do I send new evidence for the board to view?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Board of Veterans’ Appeals\nPO Box 27063\nWashington, D.C. 20038", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I make a request to a Board hearing?", "topic_id": 7, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Have you completed the Decision Review Request?", "topic_id": 7, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "we encourage you to download the VA 10182 PDF form. there you will find more information on how to request an appeals board", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "6c1a20b6f6cad4c623a877f50bbc54e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about what to expect at my Board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know specifically what will happen to your audience?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know when the judge will make a decision on your appeal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you know how long you can present new evidence to your case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have new evidence to present?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Good in the event that you have new evidence to present, it will take 90 days. If you don't have new evidence to present, you can waive the 90-day period that is automatically added to your appeal. Some Veterans Service Organizations will ask for time to present additional arguments in support of your case, so please contact your representative first if you are considering waiving this time period.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "ok, and can I reschedule or withdraw my Board hearing request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "you want to know What if you need to reschedule your audience?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must send a written request to the Veterans Appeals Board with good reason to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason you need a new hearing date. Submit your request in writing to the Board.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9957c4e965a7826212b1f86d6bc6352f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know how to get ready for my board hearing with a judge", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you bring evidence to the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I have new evidence", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can bring new and relevant evidence to your hearing to share with the judge. .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "where do I send new evidence for the board to view?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Board of Veterans’ Appeals\nPO Box 27063\nWashington, D.C. 20038", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can I send them more evidence if I get it after the hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you have 90 days after the day of your hearing to submit new evidence for the judge’s review", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if I don't want to use the board hearing with the judge but would rather use another option to appeal, will I have to reschedule?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will keep the same docket date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to get a decision is different on each appeal option.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what do I do if I don't want to have any kind of hearing at all?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can write to the Board to withdraw your hearing request. This won’t speed up your appeal unless you also switch to the Direct Review appeal option, which can only be done at certain times. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ba618bb1cb062c940912cc74180b482a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with a board hearing for my appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to request a Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know when your hearing will be scheduled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no. other help", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what do I do if I need to cancel a hearing that I requested?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You or your representative need to send a written request at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can you tell me more about being able to do my appeal through recorded video?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what is going on with the new process and the old process of doing things?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are appealing a VA decision you received on or after February 19, 2019 you will follow the new process", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "2fb45497b4200fd4c86895b2e815f33d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to withdraw a board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be rescheduling your hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes eventually but have to cancel it first ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to send a written request to the Board of Veterans’ Appeals providing good cause to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason why you need a new hearing date.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Is your scheduled hearing less than 2 weeks away?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no it is set for about a month from now", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what if I just want to cancel without rescheduling so I can come back later when I get my things together?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you change your mind about having a hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no, but I was advised to wait", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If I just reschedule where do I send the request?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Send your written request to the Board", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "10d4df87127aad7a47a0756efa2ff08d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to expect at my Board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what will happen to your audience?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what the judge will do at the beginning?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How long do hearings generally last?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Hearings generally last 30 minutes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I change to a different appeal option?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you switch to a different appeal option, you will keep the same record date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to make a decision is different for each file.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and can i request by fax?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "of course Fax your request to 844-678-8979.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "When will the judge make a decision on my appeal?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "c8956b13c0336770ca4e400291a481c8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to arrange for a board hearing. I am not sure what to do next.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would like to request a VA Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I want. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "First thing you need is a Decision Review Request. Have you done that yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I already filled it out but I haven't heard back from them yet. How will I know if I have a hearing and when it is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Board of Veteran Appeals schedules hearings in the order that the requests are received. You will be notified at least 30 days prior to the hearing by mail. That mail will tell you when and where the hearing is to be held. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I need to tell them more about why they should let me appeal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can request a video conference hearing to give your testimony to a judge. They will add that information to your appeal file. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So now I just have to wait for the mail that tells me when the hearing is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that is how you will be notified.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I already turned in the form, but is there a way to get another form in case I need it? I just want to be as prepared as possible. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, the VA website has the form you need for download. It is titled Form 10182.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I want to mail in new evidence instead of the phone thing? Can I do that?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can certainly do that too. You can send it my mail or fax, as long as it is sent within 90 days of your hearing. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "971b98497f65ee8965abd1611d100e59", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Request a Board Hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to request a Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know when your hearing is scheduled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How to find out what to expect at my Board hearing", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your hearing will be transcribed and added to your appeal file . You ll be asked if you d like a copy of the transcript for your personal records . The judge will review the hearing and the other evidence in your appeal file before making a decision .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": " When the 90-day time period for submitting new evidence closes ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes i would like to know", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your case will be placed on the docket for a decision by a judge", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " Am I required to have a Board hearing?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " You aren t required to have a hearing . A Board hearing is always optional", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0971599b9c9816449f701c2eee8bca57", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about life insurance policy", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a VA life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What can I do when checking my life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can check your policy's status to make sure it's up to date. Pay your premium the amount you will pay each month to keep your coverage.\nPlease, check about your plan and renewal options.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I do all that online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I check my VGLI online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can ccess your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America. Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America when you want.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I check my VA Life Insurance Policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The easiest way is online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f9dee11ea6474f1d1edc666d656a4df4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I receive VA payments but need dates of previous payments. Is there a way I can view my VA payment history online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you can view payment history online. Do you need help signing into your account?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yes I am not sure what is required to access my payment history.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an eBenefits account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I do have account.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To use the eBenefits to view payment history you will need a Premium DS Logon account. Your My HealtheVet won't work on eBenefits website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I applied for disability but would like to know when I will receive my first payment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you received a decision notice that shows at least a 10% disability rating?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I have not received a decision notice yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can I find out when and if I am going to receive a decision notice?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9f61667636fe04c71da3d43f4c018b97", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I expect if I request a call with a senior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you talking about an informal conference with a senior reviewer on the higher level review option?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you . The senior reviewer will try to reach you or your representative by phone twice .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get either a SOC or an SSOC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I miss the deadline for submitting my request?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Submitting your request on time will ensure that you receive the maximum benefit if your case is granted . Please check the deadline for each review option and submit your request before that date .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is Duty to Assist?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA s Duty to Assist requires VA to assist you in getting evidence. If you request a Higher - Level Review or Board Appeal , Duty to Assist doesn t apply . However , the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim ,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I have a representative?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your representative , if you have one , may help you at the hearing .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "717361e64d8c82820fa45b8d51307ded", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the VA duty to help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course I would love to help you. VA's duty to help requires VA to help you obtain evidence, such as medical records, that is necessary to support your case. VA s The duty to help applies during your initial claim and if you file a supplemental claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I request a Higher Level Review or a Board Appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The duty to help does not apply. However, the reviewer or judge will review whether VA fulfilled its duty to assist during your initial or supplemental claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But I have a particular circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to choose a different review option after I have submitted a form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "let me ask you, have you submitted a form expressing your desire to change your review option?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I haven't sent it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What should I take when sending my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "By submitting your application on time, you will ensure that you receive the maximum benefit if your case is granted. Check the deadline for each review option and submit your request before that date", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3715e2e151a9076f5bca6c25cdcae778", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I opt in if I want my legacy claim or appeal to be considered in the modernized system?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you disagree with a VA decision you received before February 19 , 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can opt in to the modernized review system after you ve received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how can i get a SOC or an SSOC", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must file a Notice of Disagreement VA Form 21 - 0958 within 1 year from the date of your decision. Find out how to file a Notice of Disagreement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I talk to a senior reviewer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " During the call , you and/or your representative can talk about why you think the decision should be changed and identify errors ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if i request a call with a senior reviewer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you . The senior reviewer will try to reach you or your representative by phone twice .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what do i do to get a SOC or SSOC", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d7f18eae2e179bcf3efc5a0a5b091970", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about What should I expect if I request a call with a senior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you requested an informal conference with a senior reviewer about the Top Level Review option?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know what will be done if nobody answers the calls of the superior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I don't know that information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I received a SOC or SSOC on the issue in your Notice of Disagreement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have 60 days or the remainder of the 1-year period after the decision you appealed, whichever is later, to opt for the modernized system by submitting one of the following forms and checking the SOC / SSOC checkbox:\n     Request for Decision Review: VA Supplemental Claim Form 20-0995", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what can happen no one answers calls from the top reviewer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "in that case they will leave a voicemail.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And in the conversation that I will have with the judge, will my representative be able to participate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "of course if you have one this can help you in the audience.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What do I do If I request a Board Appeal and want to change to a different appeal option?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can submit a new Board Appeal form with a different option selected. You can change your appeal options within 1 year from the date of your VA decision or 60 days from the date you sent your original form. You cannot select a different appeal option if you have already presented evidence or had a hearing.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bcfe9bb0367af63f3098e5bfb1037b14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I came here to find out how to opt in for my legacy claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you disagree with a VA decision you received before February 19, 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can opt in to the modernized review system, after you've received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. What do I need to do to get a statement of the case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks, I'll do that. What does \"duty to assist\" entail, by the way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "VA's Duty to Assist requires VA to assist you in getting evidence, such as medical records, that is needed to support your case. VA's Duty to Assist applies during your initial claim and if you file a Supplemental Claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what should I do next, after getting the SOC?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 60 days or the remainder of the 1-year period following the decision you appealed, whichever is later, to opt in to the modernized system by submitting one of the following forms and checking the SOC/SSOC opt-in box.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Let's say I missed the deadline for submitting my request. What should I do then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could add new and relevant evidence and file a Supplemental Claim, for example.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Alright, makes sense. Can I download the forms on your page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can download the forms or learn more about decision review options on our page.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a533273134c8cb4540777bbc07216bd1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help me with my appeal and how to get it heard in the new system", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree with a VA decision you received before February 19 , 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to get a Statement of the Case or a Supplemental Statement of the Case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how do they look to see if I got the VAs assistance that they should have given me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can you tell me about the Veterans Law Judge review ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what do I do if I disagree with a Board decision because of an error?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your decision will have information on additional ways to address errors", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7cf6cdc83104389521fe4b6b3c2328b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was supposed to submit a request but I missed the deadline! What do I do?!", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The deadline date is set to help you receive the maximum benefits if your case is granted. You need to check the dates and have them submitted before then.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "However, you may still be able to submit it after the deadline date.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "How do I do that? I really need these benefits and I am freaking out over here!", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I feel so bad about not finishing on time. I knew the date but I was still gathering evidence and not all of it got back to me in time. Can I still use it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can add the evidence as a Supplemental Claim. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I think I missed the deadline due to an error on the VA's end. How do I prove that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can the VA help me to gather all the right evidence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, they are required to help you if you need it on your claim.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Do they have to help with me a supplemental claim too?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, they help with the original claim and any supplemental claims. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2224fca27f67fd01b22d6eba793ebc7a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I think I have missed the deadline for submitting my request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is very important to submit your request on time to make sure you receive the maximum benefit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to discuss how to check when your deadline is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No that is ok.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I have already submitted my form, but I want to choose a different review option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you already submitted your form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Since you have already submitted, you can send in a new decision review and request form within 1 year from the date of your VA decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What do I need to do if I want my appeal to be considered in the modernized system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you disagree with the VA decision?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "I do, yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can opt in to the modernized review system after you have received a VA statement of the Case SOC.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c41fa5c67f97a3ed61bd46b0243fe70a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need more information about the deadline for my request, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. As you might already know, submitting your request on time will ensure that you receive the maximum benefit if your case is granted. Please check the deadline for each review option and submit your request before that date.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what happens if the deadline is passed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I would rather know something else. How do I get a statement of the case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For that you must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "good to know, another thing when submitting this form, what happens next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Find out what happens after you request a decision review", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If the VA schedules exams for me", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " be sure not to miss them", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "as I mark it on my calendar", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You have 120 days from the date on your decision to file a Court Appeal", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if I need help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review . Get help requesting a decision review", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c2dfa2b93b13da9bc80d9be9d48bbb90", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain what duty to assist is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA's Duty to Assist assists you in getting evidence, such as medical records, to help support your case and only applies during your initial claim and if you file a Supplemental Claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you going to request Higher-Level Review or Board Appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, am going to request a Higher-Level Review.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Your Duty to Assist will not apply; but the reviewer or judge will make sure the VA met its Duty to Assist during your initial claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I'd also like to learn more about the Higher-Level Review. Is there a spot on your website where you keep a list of frequently asked questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes there is, Go to FAQs and there you can get answers to some of your questions", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you please tell me on what should I expect if I request a call with a senior reviewer regarding my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you should expect a call at the phone number you gave them or the one your representative gave them on the Higher-Level Review form in which they will schedule a time to discuss your case with you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what can happen no one answers calls from the top reviewer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "in that case they will leave a voicemail.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if i disagree with a Board decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your decision comes with the information you need to address errors.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What happens if I miss the deadline for submitting my request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "It is in your best interest to submit your request by the deadline to receive the maximum benefit if your case is granted.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What does the new and relevant evidence help with?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The new and relevant evidence, which is information that the VA did not have before the last decision, is what you need to file a Supplemental Claim.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b60b0dcb88cd167bab6f881c50fcce75", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I've been having doubts about the veterans care system. I know you have some facilities for veterans but, Are there any other places in case i need care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, we have some. You can look for a Veterans outpatient clinic or a mobile Veterans center, to get some care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you located far from your nearest Veterans medical center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i'm not that far.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "While you are on that, could you tell how much facilities do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "On that regard, we count with at least 1,200 care facilities on all over the country.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Alright. I have another question for my routine eye exam. Where can I locate a VA medical facility near me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "if you can Find a VA medical center near you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "ok tell me the requirements?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": " Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are a former prisoner of war POW", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Were awarded a Purple Heart ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 16, "utterance": "We will cover the cost of your glasses meets at least one of the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fcb1531e426a15be7361547db9e1ff4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any other info and resources that I should know about the VA healthcare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes some VA health care copay rates for different types of care, tests, and medications can be found online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you need to know about other VA benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it would be great to hear about other VA benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can learn about filing a claim for disability compensation and manage your disability benefits online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I just remember asking about calling someone online. How do I talk to someone right now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How can you assist them if they are homeless or at risk of becoming homeless?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "That Veteran can connect with qualified Veterans Crisis Line responders, many of them Veterans, for help 24/7 for free.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "ok, I see, another question about the evidence that I sent for my claim. I would like to know the status, and where can I see the details of it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can view the details that you filed online, including any evidence that supports your initial claim.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Something else I want to ask about health care, clinics and community providers available to me. How do I contact you?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can call the health benefits hotline at 877-22-VETS or 8387; also there is a My HealtheVet help desk: 877-327-0022; or eBenefits technical support: 800-983-0937.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I track my prescriptions and refills online?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, you can refill and track your VA prescriptions online.", "topic_id": 6, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What if I want community VA care?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can get VA health care in your local community.", "topic_id": 7, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 17, "utterance": "How do I message you?", "topic_id": 8, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "You can message us a question online at anytime.", "topic_id": 8, "segmentation_label": 0 } ] }, { "dial_id": "53a51ec0c6288e4178f3228936a9ffa4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there something wrong with me not having VA health benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can still be able to get care...", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you served in combat zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, never.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you homeless?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Sadly I am...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Please, visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. You can contact the National Call Center for Homeless Veterans at 877-424-3838, 24/7.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I get care if I served in a combat zone", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes and you can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I access VA services for PTSD?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Please, apply for VA health care. That's the first step.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Could you please give me any resources on where I can see the details about Military Sexual Trauma (MST)?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can download our military sexual trauma brochure for Veterans : In English PDF ,or En espanol PDF", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9d86a70517e1fb5a76c84d78bc040b90", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I`m interested into knowing about if there are benefits for women who are veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i'm not. Just wanted to know that by curiosity.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "But would you like to qualify fro those benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, it wouldn't be a bad thing. Yes, i would like to qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Very well. In case you qualify, You'll have access to top health services, which will be part of your benefits as a Veteran woman.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Good to know! Thank you. Can I save the number for the National Suicide Prevention Lifeline? Do have it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. You can start an online chat or simply dial 800-273-8255.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Perfect. Thanks again. Oh, by the way, I've also heard about Make the Connection. What is that? Is this relevant to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Make the Connection website connects millions of Veterans, and their family members and friends, to local VA and community mental health resources. Visit the site to access these referral resources and hear Veteran testimonials of strength and recovery.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'll give it a shot. While I'm at it, could you tell me what that Military OneSource thing is? It caught my interest.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This free service provides expert support to connect military personnel and their families with the best available resources to fit their needs. For support, visit the Military OneSource website or call 800-342-9647 anytime, day or night.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3b90f90037744a33a6449ceaed4854f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. My name is John, I'm a veteran and proudly served my country for many years. I came here because I need information about my primary care provider.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. And who will provide care for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you signed up for VA health care and chosen your main VA location?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to both. I've signed up for health care and I also chose a location near me.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case we'll assign you to a health care team called a Patient Aligned Care Team or PACT.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "There are several places to choose from, therefore, what requirements must I meet to be able to access these services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. You'll have to sign up with Veterans health care and have receive care from us within the past 24 months.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see. Hey, i probably will have to move outside U.S, so in that case, Is there something i need to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Indeed, you have to sign up to the Foreign Medical Program, where you'll receive from us, the payment of your treatment for a service-related injury or illness.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "O.k that's pretty fantastic, really. What about changing something basic like an address.?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "For doing that, you can reach us by calling 877-222-8387.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "21251ff65ccb0bd2e6a0a30d78b96920", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I have some questions regarding the payment process.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We issue payments after each month's classes. For example, you'll get the payment for November classes in December.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what we pay for the post-9/11 GI Bill?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I would like to know WHEN you are paying everything. I haven't received it yet and need to manage my life.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "So when are you going to make the support payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We pay the tuition and fees directly to the school and money for books to you at the beginning of the term.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another query Is this benefit available to me? What requirements must I fulfill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you enrolled in an educational program part-time or more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you taking a course that is difficult?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you have to take the course as part of your educational program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "You cannot obtain this benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "38d1e881ce0803f1fe85c74ab6b653a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can give me some disability rating help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive a decision notice from us that confirms your disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what kind of benefits do you give? is it payments or health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Disability compensation may include financial compensation payments as well as other benefits like health care or job training ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you also know about Disability compensation. Do you offer other help if we need additional help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd like to know what are the benefits for my qualified dependents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " If you are 30% or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "does the VA offer life insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "does the VA offer life insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "is job training available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you can get VA support for job training under special programs", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3cec2468de7a4e5ca091029c3dba2afe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about temporary disability rating after surgery, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you tell me if you are recovering from surgery or a disability related to your military service that has left you unable to move?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability. Please, check out if you can get this benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the conditions under the VA disability benefits in order for me to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There is a possibility if you meet certain guidelines.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the qualifications to get disability benefits from the VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you spend more than 21 days in a VA hospital or other approved hospital for service connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I have not 21 days in the hospital for my disability from my service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is it possible that you were under hospital observation for more than 21 days at the VA's expense for a service-connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I was not under observation for more than 21 days.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Who is covered under VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Only Veterans are covered.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "None of my family is covered under VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "No, not at this time; but maybe in the future.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "bcdcdbe15c9bd507af4d10c15b5a9ab4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with suicide matters", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran in a mental health crisis and you are thinking about hurting yourself or do you know a Veteran who is considering this act ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, no one is that close to doing anything but still could use some help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you help with how to talk to someone younger about depression and suicide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we can give you tips on how to talk to children of different ages about suicide.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Regarding counseling and other therapy options, can you give me more information about what other types of help you can offer me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I want to know about veteran suicide prevention. What are the warning signs that someone is about to injure themselves?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Many people don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "You also know about this, what are the steps to have VA for PTSD?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please, apply for VA health care. That's the first step.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do I talk to someone is another concern I have. When we need to act quickly, who do we call ?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should call 911 or go to the nearest emergency room", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "is there a way to talk to someone who came home from the military and they seem out of it?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, you should visit our Coaching into Care website for tips and resources", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "27e7e90177f5fb87f7436e9357d14aa0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I request a Higher-Level Review if I want to involve a senior reviewer? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you disagreeing with a decision made by a VA? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am, indeed, disagreeing with a decision that I was given and want to pursue this to a higher level. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request a Higher-Level Review if it is an initial claim or Supplemental Claimdecision. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How would I apply for vocational rehabilitation and employment? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yourdecision will give you instructions about that application. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, for Higher-Level Review . Ah, but to file it I'll need to submit a form. Can I download that form from your website?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can download the forms or learn more about decision review options on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Another question: is it possible to request a hearing with a judge?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what if I have a representative? Can he or she come along?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, a representative may help you at the hearing.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What exactly will happen during a hearing? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At your hearing, you and the judge will have a conversation. The judge will listen to your testimony.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "419842dba89ca2f4e101151f11c02ed0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need more information about your medical benefits package", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In our packages we cover preventive care services, such as:\n  Health exams, including gender-specific exams\n  Health education, including nutrition education", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you enrolled in VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if i'm enrolled", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "excellent, you must also have received our attention in the last 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Btw, do you know about how I get these benefits. Do you have a number that I can call to speak to someone else if I need to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can contact the caregiver support line at 855-260-3274", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "One other thing, about free private counseling, alcohol and drug assessment. So I can go to a Vet center for counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, and you can get free private counseling", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I have another query regarding the medical benefits package. What conditions must I fulfill?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you enrolled in VA Health Care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you assigned to a VA primary care provider?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Have you given your VA provider your medical records from your non-VA provider?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 16, "utterance": "Does your VA provider agree to the prescription?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 17, "utterance": "no, you don't agree", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 18, "utterance": "since you do not meet all the requirements we will not be able to fill prescriptions from a community provider other than VA", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0c9d7cdfe21ae9baa43bd7bfe295b061", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to apply for VA Voc Rehab and Employment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Here you can find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment , VR&E , or Chapter 31 benefits ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What s included in a rehabilitation plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Depending on your situation , [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job , and live as independently as possible :s\n [42] Reemployment with a former employers\n [43] Job placement and counseling services for new employment", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Maybe an unrelated question now.H w p p.I have another question about XXXX . what else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What are other VA benefits and facilities are available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Other educational assistance programsIf you re a Veteran , Reservist , or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I get Get career and employment assistance", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working , find out if you 're eligible for vocational rehab", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get help if I'm homeless or at risk of becoming homeless?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1cf6234f74eb59d195ff6a3045883275", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VA Mortgage Loan Programs for surviving spouses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran,", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i want to get these benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Okay. Another query regarding discharge statuses. What happens if I'm discharged for dishonorable or bad conduct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You may not be able to get any VA benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit. Find out if you can get a COE. Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So if I need COE to qualify for this VA benefits, what is the procedure for requesting a COE?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "This depends on whether or not you receive DIC for dependency compensation.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get a COE?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get a COE if you're the spouse of a veteran, and at least one of the descriptions below is true for them.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "I ask you the requirements questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Veteran missing in action?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Are you a prisoner of war prisoner of war?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 16, "utterance": "you can get a COE congratulations", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "058328ee521d30ce59e2fc8aa01d029e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Schedule and view VA appointments online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With our VA Appointments tools, you can schedule some VA health care appointments online .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to talk to someone", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "How do I talk to someone right now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If you 're a Veteran in crisis or concerned about one", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "yes im veteran in crisis", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I talk to someone right now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I am not enrolled in a VA or Department of Defense health care program, how do I get health coverage for 2019?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You may still be able to get health care coverage through the Health Insurance Marketplace. Enrolment for this for 2019 is now over however. You can still enrol or change plans if you have had certain life changes or if you qualify for free or low-cost coverage through Medicaid or the Children's Health Insurance Program CHIP", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Does my VA health care meet the ACA's minimum essential coverage requirement for 2018?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you were signed up for one of the designated programs listed on the website, your health coverage meets the minimum requirement for 2018", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "What are these designated health care programs?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I am", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "In that case, you don't have to pay any fee when you file your 2018 taxes and to qualify, you must be enrolled on one the programs that are listed on the website", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "Is there a penalty applicable if I don't have health insurance? ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 18, "utterance": "What happens if I didn't have health coverage in 2018 or have an exemption?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 19, "utterance": "In this instance, you may still have to pay a fee to file your taxes in April 2019. To find out more, I will refer you to HealthCare.gov to find out more about exemptions", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "f4e295ab1d4bc12b35fd56f69bb018a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me more about totally disabled or terminally ill policyholders", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA life insurance coverage and you've become totally disabled or terminally ill?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "[3] you may be eligible for certain benefit options .s [4] Your spouse may also be eligible for certain options if diagnosed with a terminal illness .s [5] Learn more about these options and how to apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What requirements must be met in order to be considered in the benefits of National Call to Service program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the National Call to Service program if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes you can apply online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements are there to qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you complete your initial entry training and then continue to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes I did", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you also without a break in service did you serve either an additional period of active duty as determined by the Secretary of Defense or a period of 24 months in active status in the Selected Reserve?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes I did", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You qualify for the National Call to Service program since you met both requirements.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a6027228008726464d773f653b3e960a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how is the fully developed Claim program for a VA pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you filed a complaint with the FDC program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We will remove your claim from the FDC program and process it as a standard claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I would like to have more information about the FDC program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I would like to have more information about the FDC program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "very well. now for Pension Benefits. What else could you tell me about managing my pension benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that regard, you can check your Veterans claim for a disability compensation or pension benefits, along with check an appeal status, if you have any.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'd like to ask you another question about disability pensions. What are the specifications?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do you have an Individual Permanent Disability that is 100% disabling?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Evidence must demonstrate that you are eligible and eligible for benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "How can I show that the child, before turning 18, was unable to support himself due to a mental or physical disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "you must bring the exams to evaluate them", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6afc3d97a396fe0721993e05b7a0684c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "could you help me with tutorial assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you using VA educational assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i'm using it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We can help you pay for a tutor. Let us help you discover how it works.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I pay a tutor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "through us we can help you pay for a guardian.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "OK good. Now, i'd like to ask if is it possible if I take classes at more than one school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can take classes at more than one school under the GI Bill as long as the classes at both schools count toward your degree, and the school granting your degree considers the classes at the second school to be required in order to get your degree.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ah, makes sense. Can you tell me if your page has information about using GI Bill benefits for college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, on our page you can find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And one final question: how are my payments calculated?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We decide your payment amounts based on the number of classes you go to and the hours spent in those classes. For most undergraduate degrees a college considers 12 or more hours full time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "99fee8eee8bdce66a4a6cdc86132c878", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is PTSD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [2] Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster .s [3] Most people have some stress reactions following trauma .s [4] But if the reactions don t go away over time or they disrupt your life ,s [5] you may have posttraumatic stress disorder PTSD", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": " [28] You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms ,s [29] and you meet all of the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the disability benefits from VA? ok tell me the requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What kind of disability benefits can I get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Health cares\nCompensation payments", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I need to know when I filed my claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with. We ll use the highest level of the range they report to decide on your benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "532463c41e459f0ed4b181e4ac7e71b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What was the Orange Exposure Agent used for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The United States Army used Agent Orange to clean plants and trees during the Vietnam War.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you serve in Vietnam or in or near the Korean DMZ demilitarized zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it did not work in Vietnam or near the Korean DMZ demilitarized zone", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I'd like to ask you another question about ionizing radiation. Is radiation a source of cancer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, some cancers are believed to be caused by contact with radiation. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What types of disability are being offered? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can either receive health care benefits or compensation payments.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I choose compensation payments if I qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you can choose that as an option.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What information will you ask for when I file a claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We will ask the military branch that you served with to give us an estimate of how much radiation they think you may have come into contact with.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "Can non-veterans be covered under this claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "No, these benefits are only for veterans.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5a28abb69ff8ffa2a0ec8416181724ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is Veterans Mortgage Life Insurance (VMLI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is insurance that provides mortgage protection to families of veterans with serious service-related disabilities who have adapted a home to meet their needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get this benefit If you already have a SAH grant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, you can ask your agent about VMLI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask if I'm a Ready Reserve, what are the requirements that I need in order to get Veterans Mortgage Life Insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you scheduled for 12 periods of inactive training for the year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I am", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "are you drilling for points rather than pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes sir", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You are eligible to get full-time SGLI coverage", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so I get coverage because I met a requirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Yes, you may be able to get full-time SGLI coverage ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "who do I pay my premiums to?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You must pay your premiums directly ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "20753219dabd61fd7604efc02b711402", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does VA assistance and home assistance and subsidy benefits provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "they provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are you eligible if you need help with daily activities, or are you confined to your home?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "if you are eligible", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements must be met to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "If I need someone else to help me carry out daily activities, such as bathing, feeding and dressing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "ok you are eligible for this benefit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you tell me the other conditions that must be met in order to qualify for a Veterans Pension benefits from the VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I actually received a dishonorable discharge. That wasn't my fault though. Jim screwed up and our whole group was disciplined for it, we did nothing wrong!", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then I'm afraid you're not eligible for the Veterans Pension program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Fine then. Can you at least tell me how I figure out if I served under a eligible wartime period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Gladly. Under current law, we recognize the following wartime periods to decide eligibility for VA pension benefits: Mexican Border period May 9, 1916, to April 5, 1917, for Veterans who served in Mexico, on its borders, or in adjacent waters.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ee91eea3ad691c9fd0c4ae88a4634b48", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there anything that will make me more likely to get these benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "yes, You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "tell me the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Okay, but now I need to ask about how to apply for VA health care as a returning OIF service member. Can you please show me where I could get information for active-duty service members and VA health care before I discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "find out how to apply for VA health care once you ve received your separation or retirement orders .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "\nwhat are the requirements to be eligible", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served in a theater of combat operations after November 11 , 1998 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes i served in combat operations after novenmber 11, 1998", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Were discharged or released from active service on or after January 29 , 2003", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no i was discharged or released from active service before january 2003", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "so you can't qualify, because you need to meet all the requirements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cc4c9a0cdf4e13cc1db7ff38efa8530b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will VA cover the cost of eyeglasses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "We will cover the cost of your glasses if you meet at least one of the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I have vision and hearing loss, will VA cover the cost of hearing aids too?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Find out how to get hearing aids through VA", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "very well. Now could you give me the conditions to opt for VA benefits. What are nursing homes like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have several different types of nursing home care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How will VA health care help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have a disability, you can get help for your home.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I start those services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you signed up for VA health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I have not signed up yet, no.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Oh no. That means you probably do not qualify.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Well, if I get any medical work done, who will pay for them?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may need to use Medicaid, Medicare, or personal insurance.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "74b145fcee926c9f7109a7c4f3925108", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Get your VA medical records online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Our online tools can help you view , organize , and share your VA medical records and personal health information . Find out if you re eligible and how to sign in to start using these tools .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes i want to learn how to get my medical records online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I change my mind if I want to share my information later?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "yes, of course", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Good to know. Another thing about my medical care, what if I'm already enrolled in VA health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then we can help you find out how you may be able to receive care from a provider in your local community through community care.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I just remembered that I forgot to inquire about VA Form 10 - 10163. So, what am I supposed to do?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "complete and submit VA Form 10 - 10163 Request for and Permission to Participate in Sharing Protected Health Information .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "there is something else about VA health care. O.k So from which source you'll get that information to match my eligibility?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Well, we'll receive that information from the IRS ans the SSA each year to confirm you are still eligible for free VA health care. If that change, we'll contact you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'm hoping to find out as well. Because I am eligible for the VA BLUE BUTTON.", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Enrolled in VA health care", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "nothing more?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "You can use all the features of this tool if you meet all of the requirements ", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What if I have more questions?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can get answers to frequently asked questions about VA Blue Button and related tools within My HealtheVet .", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "5ff601220e3aad5e1df77113cc6e8e3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Agent Orange Exhibition in Vietnam or Korea", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "okay. What should I do when I file my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must submit a medical record showing:\n  - You have a current disability\n- There is a connection between Agent Orange's exposure and his current disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I file a claim for benefits for serving in the Korean war?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "On a somewhat related note, they have Other benefits and services. Do you offer other help if we need additional help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What requirement do I need to meet to be eligible for extra monthly pension payments for additional aid than I am currently receiving?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Do you have a disease that we believe is caused by Agent Orange called a suspected disease?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "do not\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "Because you don't meet that description, you may not be able to get disability benefits. we are sorry", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3d356535c7679ce11da68fcfdc816000", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I can t get VA dental care benefits, can I get help buying dental insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are all requirements mandatory?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "At least one of these must be true : Are signed up for VA health careApply now", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are signed up for our Civilian Health and Medical Program also called CHAMPVA , a health insurance program for dependents of Veterans .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Another question regarding the VA care team? What if I already have a VA health-care plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then we can help you find out how you may be able to receive care from a provider in your local community through community care.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what if I want to switch to a different doctor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you'll need to talk to your health care team leader or to the patient advocate at your VA medical center.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0480099d35079b7ab2fdbe367bdf85bc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA education benefits for survivors and dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I am the dependent spouse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see, I have another question about educational assistance for survivors and dependents, is the latter the same as the DEA program? If so, can you give me more information about the program here?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is the same and we can help you learn more about the program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I know if I am qualified for the program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you want me to ask you questions to see if you are eligible for the DEA program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is the Veteran or service member permanently and totally disabled due to a service-connected disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and we both have to meet the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, both you and the Veteran or service member have to meet certain eligibility requirements.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "368fa436f8498f3b521f0b1cc1573437", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how the Veterans Pension Eligibility is carried out", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to be eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If you meet the eligibility requirements can you choose them I ask you the questions of the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "must answer correctly", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I ask something else? regarding eligibility requirements. I would like more information about the FDC program", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Does the fact that my son was an officer who began working on active duty after October 16, 1981 bear on the FDC program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "And at least one of these must be true about your service .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Another concern about VA pension benefits for you. I'm guessing these advantages are dependent on qualifications, isn't it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's totally correct. You have to go through the eligibility process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7969dfd5c7f5263be7f8bfc174c955dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening, I need information about Veterans Pension Eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "I think not", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "As a war veteran, what requirements must I meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Good among the requirements are age or disability, and what income and net worth are within certain limits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "It's all clear now. Another query regarding the Survivors Pension of the Veterans Administration. Following his death, I didn't remarry. Is it significant?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Of course. In this case you already meet one of the preconditions and you may be eligible.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "So please tell me all about it. What are those conditions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Did the Veteran enter active duty on or before September 7, 1980?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, he did.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "Then you are eligible for this benefit.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "That was fast, but I'm happy. How do I know if my husband served during wartime?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Under current law, we recognize the following wartime periods to decide eligibility for pension benefits: Mexican Border period May 9, 1916, to April 5, 1917, for Veterans who served in Mexico, on its borders, or in adjacent waters.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "09cce35476e68b2b064238979bf6e28c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know about the Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you meet the VA pension eligibility requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You didn t receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Your yearly family income and net worth meet certain limits set by Congress?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Why is net worth not equal to everything I own like my house or my car? What requirements do I need to meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In order to be a beneficiary the following requirements must be true for you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Alright. I'd also want to know about VA Aid and Attendance benefits and Housebound allowance. Should I send a completed form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "whether to complete VA Form 21-2680 Homebound Status Exam or Permanent Need for Assistance and Regular Assistance and mail it to your state PMC.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2880277f3400022829fa10a5e0c634ac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about Eligibility for Veterans Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " If you meet the VA pension eligibility requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "ok", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "you may be eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Could you please tell me if I am eligible for a VA Survivors Pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Well, did you entered active duty on or before september 7 1980?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, on 1979 actually.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Well then you may eligible for benefit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Umm great, It really is. Now, what happens if my veteran has died and i haven't remarried?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "For that case, you still may be eligible for the benefits, meeting the criteria.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5eb19d4bd3024f2dd26ffb6b808e81ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me information about the Veterans Pension Eligibility program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I don `t believe", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "and what are the requirements that it should meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Didn't you receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You may not be eligible for the Veterans Pension program because you do not meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if you started active duty as an enlisted person after September 7, 1980, and served at least 24 months or the entire term?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "if that happened is one of the requirements to be eligible", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I have a question about the VA claim exam (C&P). Are there any informative videos I could watch for information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3de23bb1299107cfa9f1c8fe93a9ce6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is the Eligibility for Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits .s [3] Find out if you re eligible for this benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know if you're eligible for Veterans Pension benefits from VA??", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I think so", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "you may be eligible for the Veterans Pension program ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question regarding the VA claim exam (C&P exam)? Something else had been on my mind. What happens after I submit a claim for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What should I do if I received a discharge that is not honorable, misconduct, or dishonorable? How does it affect my VA benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you may not be eligible for VA pension benefits ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd also like to know when I should expect my first payout from disability benefits. What is the best way to find out when and if I can obtain a decision notice?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5a1fa1da4d95bb3fdf399455e34d19f8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need to know if I'm eligible for Veteran's pension.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. As you might already know, the Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Yes, I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, well, not all of them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What were the requirements again?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I didn't receive a dishonorable discharge. Why?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Does your yearly family income and net worth meet certain limits set by Congress?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, it does.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "In that case you may be eligible for the Veterans Pension program.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I need to get some more information about VA Aid and Attendance eligibility. Is it a requirement to get a VA pension plus meet the creteria?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "if you meet the requirements you may be eligible for this benefit.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "How do I prove that the kid was unable to support himself before the age of 18 due to a mental or physical disability?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "you must bring the exams to evaluate them", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "369fa3bb4e856e2aec74e3e9956f8d36", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits .s [3] Find out if you re eligible for this benefit .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know if you are eligible for Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you wan to know what the requirements are?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "ok, what are the requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You didn t receive a dishonorable discharge ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "In order for me to receive VA benefit, do I need to be in receipt of a VA pension and have other requirements to meet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "if you meet the requirements you may be eligible for this benefit.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "How can I show that the child, before turning 18, was unable to support himself due to a mental or physical disability?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you must bring the exams to evaluate them", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "be1f07c17e8fa4e742868366b920198e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Well hello. My name is Bill Smith and I was wondering if I qualify for veterans pension.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "So.. do I qualify for it then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You might qualify for the benefits, if you meet the VA pension eligibility requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Do I need to meet several requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Correct. If you do, you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you know if I'm still eligible for the VA pension benefits if I am an unmarried child of a wartime veteran who has passed away?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You could be able to get VA Survivors Pension.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What must my my yearly family income and net worth be to get VA Survivors Pension as a surviving spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your yearly income and net worth must be equal to the value of everything you own but your house, your car, and most home furnishing, minus any debt you owe, which is set by Congress.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know if I am going to get VA survivors pension?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You will need to meet the requirements.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c62ae031b96345f9472c8311d5ce8403", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I need to know if I qualify for veterans pension please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I think so.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes. You mean the ones listed on the page? I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "In that case you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Good to know. Do you have any information regarding the VA claim exam? Are there any informational videos I could watch so I will have an idea on what to expect on the exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Thanks, I already saw the series of videos that you recommend about claims of the va, now I have a question. What if I am an officer who was on active duty?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you need to meet several conditions.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "By the way, for my disability compensation, how can I find out when and if I am going to receive a decision notice?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "554567236a62810c2cf1fb2bf12e11d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VA Individual Unemployability if you can't work", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Both of these must be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get disability benefits if you meet both of the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other kinds of assistance would I be able to reach out to you for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I have another benefit-related issue. How long do I expect to be able to get disability benefits after my surgery?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6edbaa894c0968d2e3ab9bbfcbd7df0a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Group Life Veterans Insurance (VGLI) cover?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With VGLI Veterans Group Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is it possible that you can keep your life insurance coverage after leaving the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you can possibly keep your insurance coverage", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see. Another concern on Group Life Insurance for Service Members (SGLI). I'm not sure but how will I know if I'm qualified?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you with that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to change my beneficiary?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can make changes online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I am now in the National Guard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you scheduled for inactive training for a year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you drilling for points or for financial compensation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I am drilling for points.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "In that case, you may not be eligible.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "163d3db238abc3422f415cebe16655b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "CHAMPVA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "\nI did not qualify for the tricare program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Regarding on getting this benefits. If I need to speak with someone else, do you have a phone number I can call?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can contact the caregiver support line at 855-260-3274", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so what do I need to be able to get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You will qualify for this program based on your Veteran’s qualifications. You may be eligible if the Veteran you’re caring for meets both of the requirements ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "can you go through the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Okay. Does the veteran you are caring for have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no it happened earlier I think", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "If that is true then you are not eligible for this benefit.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "900a77d52f97b9eba9fa5f2fa2cfc338", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you tell me more about housing grants for veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs. Changing a home might involve installing ramps or widening doorways. You could be eligible for a disability housing grant and how to apply .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how do I qualify for a grant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Let's find out if you are eligible. Do you own or will you own a home?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I own my own place", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a qualifying service-connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "I am sorry but you are not eligible for a Specially Adapted Housing grant.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Ok, fine. Regarding the national call to service program, how can I obtain these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Apply online now", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I enroll in the National Call to Service program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you don t qualify for MGIB , unless you reenlist at a later date for an additional period of service . Contact your recruiter to see if you qualify and to enroll in the National Call to Service program . This benefit affects your service contract ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "459b8bfd975e9856a8e7a35f5ff76bd0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want info about Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How to file my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with .s [42] We ll use the highest level of the range they report to decide on your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how do I qualify for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may also qualify for disability benefits if you served in at least one of the below locations and capacities .s [22] You were:s\n [23] Part of underground nuclear weapons testing at Amchitka Island , Alaska?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "if you are a member of the US Navy. The United States of America Might orange agents have made contact with the Coast Guard or other ships in or near Vietnam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes, if I serve between January 9, 1962 and May 7, 1975 On ships of the US Navy. USA And the Coast Guard or other ships in or near Vietnam may have had contact with orange agents.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements must I have to obtain benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have any illness that you believe is caused by Agent Orange?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I do not have any symptoms or illnesses", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "based on your answer you are not eligible for benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a326eddab7a90461ac2f0f70c0cb0034", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Exposure to ionizing radiation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to see if you can get disability compensation or sickness benefits, including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": " You may be able to get disability benefits if you didn t receive a dishonorable discharge and you meet the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "The stressor happened during your service?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You can't function as well as you once could because of your symptoms?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "you don't meet all of the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Who's covered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Veterans", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What kind of disability benefits can I get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "[44] Health cares\n [45] Compensation paymentss\n [46] Treatment for PTSD", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "95e4b26ba2ea0325a4a9aa071d1ad79a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "[41] we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with .s [42] We ll use the highest level of the range they report to decide on your benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Got it. Another question for National Call to Service, am I eligible for this benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the National Call to Service program if you meet the requirements listed below", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can you give me details of Get more information", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " National Call to Service program pamphlet PDF", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "tell me the questions i must answer ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You qualify for the program", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d11cf8664fd07b5745c68eb34bb87e3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you get disability if you were exposed to ionizing radiation? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you may be eligible for disability compensation for illnesses including some cancers that are believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the two requirements I must meet to get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an illness that is on the list of illnesses believed to be caused by radiation? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not that I'm aware of, I would have to check the illness list.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "If you don't have an illness caused by radiation, you would not be eligible for any kind of disability compensation or benefits. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can I get the benefits if I voluntarily submitted to a research involving chemical and biological tests? the requirements that you ask must be true?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, did you volunteer for research involving chemical and biological testing between 1942 and 1975?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I volunteered in 1978.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "If you volunteered after the specified dates, you would not qualify.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a number to call for more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can call 800-984-8523.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "87b84182006da589a7337e4112b68410", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I was reading about possible effects of certain radiations on veterans. That could be worth of a disability benefit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That's right. Under certain circumstances, you can get a disability compensation for illnesses including those derived by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "O.k. So, what kind of benefits can i get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get two types of benefits: Health care and Compensation payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "One thing, how to obtain these benefits? and can I get more information about the tests?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you were part of Projects 112 or SHAD from 1962 to 1974 and want to know more about a certain test site, ship, or unit, you can view the declassified Department of Defense fact sheets. We can give you a link to the declassified Department of Defense fact sheets", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what benefits can I get because of this testing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You can get healthcare benefits and compensation payments", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and just participating in Project 112 qualifies me for those benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You have to meet two requirements. Were you part of Projects 112 or SHAD testing from 1962 to 1974?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, Project 112", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have an illness believed to be caused by the testing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no, I thought I just had to be part of the testing", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "No. sorry, but you do not meet the requirements needed ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ee65234e4871047d7888d2b1a46206af", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I require some information about ionizing radiation exposure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here you can find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's what I was getting at. Am I able to get disability benefits from VA for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an illness that's on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, that means you aren't able to get disability benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Good to Know! Another VA related question. Do all the requirements have to be true?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, did you volunteer for research involving chemical and biological testing between 1942 and 1975?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I volunteered in 1978.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "If you volunteered after the specified dates, you would not qualify.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a number to call for more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can call 800-984-8523.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cd7cf774212defeef6b7acbb807b1c72", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "how to file a claim for disability compensation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Find out how to file a claim for disability compensation", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "do you have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You are not able to get disability benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is it possible for me to receive VA disability benefits? What conditions must I meet in order to be eligible for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have any illness that you believe is caused by Agent Orange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I do not have any symptoms or illnesses", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "based on your answer you are not eligible for benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1a6de9a6ad47a0f707e1c5276a7ee8dd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what should i do when i filed my claim", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with . We ll use the highest level of the range they report to decide on your benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "About ionizing radiation exposure, I'd like to file for benefits, can you tell me what I need to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will have to show that your health problems are causally linked to your contact with certain environmental hazards while serving in the military.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to ask if I can get disability benefits from VA if I'm able to show that I have health problems linked to contact with certain environmental hazards while serving in military?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "And you must have had contact with ionizing radiation in one of these ways while serving in the military . \n\n Were part of atmospheric nuclear weapons testing", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "About other VA benefits AND services, what kind of services do you offer if extra help is needed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I got it. Another question about", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "if you may be able to get disability benefits if you did not receive a dishonorable discharge", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a28bbadca948893607dc348714d79ecf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What kind of disability benefits can I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Health care and Compensation payments", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "In the event that my disease is not classified as an agent orange disease, but I think it was caused by it, how should I file a claim for this situation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must submit a medical record showing:\n  - You have a current disability\n- There is a connection between Agent Orange's exposure and his current disability", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Okay, can you please tell me the list of requirements that I need to submit for the disability benefits from VA?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "if you may be able to get disability benefits if you did not receive a dishonorable discharge", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I also need to find out and have more information about the tests, where can I look?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you were part of Projects 112 or SHAD from 1962 to 1974 and want to know more about a certain test site, ship, or unit, you can view the declassified Department of Defense fact sheets. We can give you a link to the declassified Department of Defense fact sheets", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "23a64eb7d5ffdf0b70854e2a729cbcf7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Exposure to ionizing radiation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can of course find out if you can get disability compensation or sickness benefits, including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes thanks and can I get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "of course You may be able to get disability benefits if you did not receive a dishonorable discharge and meet certain requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'd like to ask a question about VA disability insurance. What are my options for obtaining the documents I need to support my VA disability compensation claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I will outline steps to get the records you need.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How does VA reconstruct my records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "With the information we provide the NPRC they search for documents that may help reconstruct your records. They may also reach out to other government agencies.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I need to fill out?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055. We'll use this form as our request to the NPRC to reconstruct your records.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I do this form or will I need help?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We encourage you to work with a professional, such as an accredited attorney, claims agent, or Veterans Service Officer (VSO).", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c0cd6d24179dac92a05e1493ac43123a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Post-9/11 GI Bill do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The GI Bill Post-9/11 helps you pay for school or job training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you served the active army after September 10, 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have not been in the active army after September 10, 2001", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What requirements must I meet to be eligible for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "one of the primary requirements is to have served at least 90 days on active duty, all at once or with interruptions in service as of September 11, 2001,", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I have not served at least active duty after September 11, 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "you received a Purple Heart on or after September 11, 2001?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I have not received a Purple Heart.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "have you served for at least 30 continuous days at a time, without a break in service as of September 11, 2001?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, I have not served for at least 30 continuous days at once", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you a dependent child using the benefits transferred by a veteran or qualified service member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, I am not a dependent child who uses the benefits transferred by a veteran or qualified service member", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "Based on the information provided by you, I inform you that you are not eligible for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "I'd like to know on where can I check the details if I've been accepted for the VA program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "Before you enroll you need to contact the school or use the GI Bill Comparison Tool to find out if we have approved your program for VA educational benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 17, "utterance": "I also need more for about the information provided. What are the costs associated with this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 18, "utterance": "I can help you learn that too. You may be able to get financial help.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "026b8bca1fba07a086d2b3a7d88c9b16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I am trying to get info about VA nursing homes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Thank you. Do I qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, let's see if you are able to get residential health care through the VA.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another concern is whether or not the VA would cover the expense of eyeglasses. Okay, but what are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "At least one of these must be true", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can I find a VA medical center near me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if you can Find a VA medical center near you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "ok tell me the requirements?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": " Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are a former prisoner of war POW", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Were awarded a Purple Heart ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "We will cover the cost of your glasses meets at least one of the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2c035730df601cdb07c2c39688adb4d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know how my Yellow Ribbon benefits may change", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school has an approved agreement with us and continues to participate in the program, they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does your school have an approved agreement with us and still participating in the Yellow RIbbon program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, that is why I wanted to know how my benefits may change", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how much do we get in benefits if someone were to sign up now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Some example are; schools could provide $ 1,000 for undergraduates , $ 1,500 for graduate students , and $ 2,000 for doctoral students. The school also could provide $ 1,800 for students in the school of engineering and $ 2,500 for students in the school of nursing .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "You've got it. Another question about the payment of the VA. I registered for disability, but I'm not sure when I'll get my first paycheck.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you received a decision notice that shows at least a 10% disability rating?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No I have not received a decision notice yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I find out when and if I am going to receive a decision notice?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "75c06a577f77c301bd53d163bd497585", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the Program of Comprehensive Assistance for Family Caregivers", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a family member caring for a Veteran with disabilities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We want to support you, we recognize that family caregivers enhance the health and well-being of Veterans they care for in their home. We can help you find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what kinds of benefits are available for the caregiver?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be able to receive caregiver education and training, a monthly stipend payment, and other benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'm interested in those classes, but how much would the monthly cost be more or less? Do you know about . How do I get champva benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You ll need to apply for these benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "At least one of these must be true?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, nothing more?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE and at least one of the descriptions below is true for you .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "\nany other requirement", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dc56d9ac67b639f60dd71d871b27c9ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Enhanced eligibility for returning OEF/OIF/OND combat Veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes, tell me more ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you wait to apply for VA health care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes. i wait to apply for VA health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "we won t factor your OEF / OIF / OND combat Veteran status into our decision on your enrollment .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you tell me more information in applying for VA health care? What are minimum duty requirements to be eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4564c9fe56675dfd5df03820ced51bee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Talk me about active-duty service members and VA health care, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you re serving on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, exactly.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, find out how to apply for VA health care once you ve received your separation or retirement orders. Your eligibility for VA health care and other health care coverage depends on your service history and other factors.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "To get VA health care benefits, how long do I have to serve on active duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I get VA health care benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I need help filling out my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can get help in any of these ways", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d0dcb5d2fc4ff267c06002cdec8fc00a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Active-duty service members and VA health care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you re serving on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for VA health care once you ve received your separation or retirement orders .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I apply for VA health care before I ve ended my service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If we determine you re eligible , you ll be enrolled once you ve separated or retired .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ok thanks, and to get VA health care benefits how long must I have served on active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c504ec60c74ac078aabfbe8410ec274a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about enhanced eligibility for returning OEF/OIF/OND combat Veterans, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can receive free VA medical care for up to 5 years after discharge for any condition related to their service in Operation Enduring Freedom (OEF) in Afghanistan or Operation Iraqi Freedom (OIF) or Operation New Dawn (OND) in Iraq.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I apply at this time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to wait to apply for VA medical care until after your enhanced eligibility period ends?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I can wait, sure.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will not consider your OEF / OIF / OND combat veteran status in our enrollment decision. Instead, we'll base your eligibility on factors such as your income and VA disability rating.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's helpful to hear. Another point about the health-care benefits provided by the VA. Is there anything else I should know about the eligibility? anything else, perhaps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e2f1e34dba7fbe3205b6e34b6a6e3d93", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Enhanced eligibility for returning OEF/OIF/OND combat Veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "\nI am interested in applying for benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you wait to apply for VA health care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "we ll base your eligibility on factors such as your income and VA disability rating", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'd like to know on what are the conditions under the VA health care before I can be eligible for the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d04210e3e1682b262293a08a35feea1a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about enhanced eligibility for returning combat veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq. This is called an enhanced eligibility period.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. Should I apply right away or wait?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to wait to apply for VA health care until after your enhanced eligibility period ends?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No. I haven't really thought about it, to be honest.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What conditions do I need to meet for enhanced eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you served in a theater of combat operations after November 11, 1998?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I haven't.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "I'm afraid you don't qualify for enhanced eligibility then. I'm sorry.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so this information is for after seperation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes I can tell you how to apply for VA health care once you've received your separation or retirement orders .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Do you, by any chance, have the number for the SAMHSA National Helpline?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, simply call 1800-662-HELP 800-662-4357.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "23b8f1145ace9e97dc3f990b97339ed3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can Active Duty Members Receive VA Health Care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "if you can receive free VA medical care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is it recommended that you submit the application immediately?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you wait to apply for VA medical care until after your enhanced eligibility period ends?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "If I would wait to apply for VA medical care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok, i inform you that we will not consider your OEF / OIF / OND combat veteran status in our enrollment decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Something else about VA health care . Good to know. Is there something else about VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a53d32979534c26b56948c498908f0d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I hope you're having a great day. Can you tell me about enhanced eligibility for returning combat veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq. This is called an enhanced eligibility period.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Free health care sounds great. Should I apply right away or can it wait a while?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to delay your application for VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I will apply as soon as possible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I use your health care offer while I'm on active duty then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you may be able to use VA health care under certain conditions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Could you tell me if there is any VA dental care benefits available for me that I'm eligible for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may qualify for : Dental services that a VA dental care provider working with your primary care provider concludes you need to manage a health condition a doctor is currently treating you for", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you tell me the details on how to apply for VA health care or do I have to wait for separation on my service?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes I can tell you how to apply for VA health care once you've received your separation or retirement orders .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That's good to know. But back to the enhanced eligibility, what are the requirements for that?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Have you served in a theater of combat operations after November 11, 1998?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "No, I didn't.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "Then I'm afraid you don't qualify for enhanced eligibility. I'm sorry.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 16, "utterance": "That's quite a disappointment. But while I'm here, what were the conditions for VA health care on active duty?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "*makes no sense*", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "1c07df6d56b7980cf041a8ff3dd1bde4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about VA Health Care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Should I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Well, that is one option, or you can wait until after your enhanced eligibility period ends. Are you on enhanced eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I am not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I have an emergency while I am on active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to use VA health care.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are you familiar with the concept of suicide prevention? make a note of the National Suicide Prevention Lifeline's phone number. Is it in your possession?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. You can start an online chat or simply dial 800-273-8255.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I would like to know what are the conditions to apply for VA health care insurance? Thank you", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "there is something more about apply right away. Do I meet the requirements?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Have you been in combat after November 11, 1998?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "I have not been in combat.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 15, "utterance": "Unfortunately, I may not be able to help.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f4b56586518d0065210e37655ec11e46", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about VA health care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you serving on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you re serving on active duty , including as a returning OEF / OIF / OND service member find out how to apply for VA health care once you ve received your separation or retirement orders .] Your eligibility for VA health care and other health care coverage depends on your service history and other factors", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the information you can provide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Enhanced eligibility for returning OEF / OIF / OND combat Veteranss\n Eligibility after separations\nEligibility after retirement", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I would like to know more about VA health-care opportunities. Could you provide me with more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . This minimum duty requirement may not apply if any of these are true .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get VA health care benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need help filling out my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can get help in any of these ways", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4906a65e2aef5205e9be806ff40827a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to find out more about VA education aid for dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we can help you learn about the Survivors and Dependents Educational Assistance program .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "who can get benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you are the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. We can help you find out if you are eligible for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay, now about VA Education Benefits for survivors and dependents, how do I get these benefits, how do I know if I'm eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You ll need to apply . Apply for VA education benefits Chapter 35 benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I eligible for education benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "ok tell me the requirements?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "ok tell me the requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Died in the line of duty after September 10 , 2001 ,", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What benefits can I get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Education and trainings, Money for tuitions and Money for housing", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "62439f632f6d2f809ffc2976e50a16c9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am a disabled vet looking for information about independent living.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help with that. Are you able to perform daily activities without help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I had to re-learn tasks, but I can do so now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's great! Congratulations! You may qualify for independent living.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it difficult to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We can help you with your application online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Am I able to work through the VR&E?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "If you are a Veteran with a disability related to your service, you may qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "So how do I start getting my benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "First, you will need to go into your eBenefits account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my disability prevents me from having some jobs?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you been classified as having a SEH?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I have not.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Well, in that case you may not qualify for VR&E benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6c96991968aaa6140f7c60d6f13aad74", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on agent orange exposure on navy and coast guard ships.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam , between January 9 , 1962 , and May 7 , 1975 ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I didn't", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements are there for getting disability benefits from the VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have an illness we believe is caused by agent orange called a presumptive disease?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No not that I am aware of.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, that is a guideline that must be true to get disability benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "All requirements have to be met?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Yes all have to be met.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I might have had contact?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you may have had contact with Agent Orange , an herbicide used to clear trees and plants during the war .] We refer to this as a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "So if I cleared trees I may have been exposed?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Can you tell me on how do I get this disability compensation benefits if ever I have illness caused by Agent Orange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 3, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": " you may have had contact with Agent Orange , an herbicide used to clear trees and plants during the war .", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 16, "utterance": "How is the Agent Orange Exhibition on ships going? Who is covered", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 17, "utterance": "veterans and qualifying survivors.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2eb4d53bcf43d97c54f4dfc70426e237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm helping a friend of mine looking for certain information about Rehab and employment, could you help me on that? She's on active duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "No problem. Your friend may be eligible for those benefits and services if she's a service member and meet at least one of the proper requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great, That would be good news for her. Say, can a veteran person get its eligibility period extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, that can happen. That depend on a VR Counselor. If it finds the the person has a serious employment handicap, then its eligibility period could be extended.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "something else, about help to cover basic needs, could you give me information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We offer subsistence allowance rates to view to find out the amount we will provide to help with basic needs.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know about other VA benefits and services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I would like to know more information about benefits and services offered.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "GI Bill benefits has options to help pay for school or training.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What help options are on the careers and employment page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get career and employment assistance, manage your career, and other resources.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is there any free offerings to help me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get free classes for a year and get one year of free access to LinkedIn Premium and LinkedIn Learning.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1c616def1ae514b22662a75dfbd208a5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need help adding a dependent to my disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The simplest method is to file online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you help with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can do that. It's important to start as soon as you can so that your compensation starts.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'm also hoping to learn more about the VA claim exam (C&P exam). Is there anything else I can learn about what happens after I file my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could learn about how VA assigns disability ratings and how they affect your disability payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there any informational videos I could watch for information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Why would I need a VA claim exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When you get the exam it helps us rate your disability and that severity of your disability will affect how much disability payment you will get. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long will it take after the VA claim exam to get my disability rating?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Every claim is unique but it should normally take about 3-4 months to process a claim from beginning to end and it depends on the complexity of the claim.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Who will do the exam for the VA claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A VA doctor or a non-VA doctor who we contracted with will do your exam; but you may have your own doctor examine you and fill out the proper forms.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b74739c95b740a05b410aa024783242a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible for me to get a higher disability rating for spending time in a hospital?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you spent time in a VA hospital for related military service disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have been in a hospital because of a related military service disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it sure looks like you should get a temporary 100% disability rating for time spent there.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Okay, that's it. Now, let's talk about military service disability. How do I find out if I'm eligible for VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you had surgery or other treatment at a VA hospital, an approved hospital, or an outpatient facility for a military service-related disability called service-related disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So what if I had surgery?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These must be true for you: The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Anything else that I must comply with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. The surgery resulted in severe issues, like: that haven't totally healed. Surgical wounds.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you tell me again how I am eligible to receive temporary disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You are able if you have a kind of immobilizing disability related to your military service", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How long should my surgery take to recover to be able to get disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "322e5ad248a3ce5227ed21d71c8b32e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you receive disability for Agent Orange exposure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you fly or work with a C-123 aircraft in Vietnam or other locations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was a mechanic on the C-123 during the Vietnam War.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may have had contact with Agent Orange in which case you may qualify for disability benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there a number I can call for more help filing my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, for more help you can reach out to a trusted professional who is able to help with VA-related claims.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there certain requirements for getting this disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, do you have an illness that is believed to be caused by contact with Agent Orange called a presumptive disease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I was diagnosed by a doctor as having a condition that was caused by my contact with Agent Orange.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You would qualify for disability benefits from the VA.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are there any files I can download for more information about Agent Orange claims?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you specifically want to know more about Agent Orange as pertains to the C-123 aircraft?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, just Agent Orange claims in general.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f5508b679dcc4c5a0ccdee58626b2d92", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Veterans Educational Assistance Program (VEAP)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can continue your education by using part of your military payment to help cover the cost of school. Find out if you can get benefits through the VEAP Veterans Educational Assistance Program, a government program of $ 2 to $ 1 for educational assistance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you first enter service between January 1, 1977 and June 30, 1985?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Open and put money in your VEAP account before April 1, 1987?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do If you have already started training Take your VA Form 22 - 1990 application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ask them to complete VA Form 22 - 1999, Certification of Enrollment, and send us all the forms. Download the VA 22 - 1990 PDF form Verify your enrollment Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Also, for you may not be able to obtain. what other requirements are there", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Without a break in service you then spent ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "tell me the questions i must answer ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "On active duty in the Armed Forces", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b3e946ca24f496266eac09619b061cc3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Servicemembers Group Life Insurance (SGLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I am a service member who meets the criteria", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll automatically sign you up .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I got it. Another question about servicesmenbers Group life Insurance SGLI. What requirements must I meet to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You must have a serious disability that we have concluded was caused or made worse by your service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not have a serious disability that was caused in the service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "as reported by you, you are ineligible for Veterans Mortgage Life Insurance", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who can tell me if I qualify for VMLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan guarantee agent will indicate it to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I move, refinance or make other changes to my mortgage, can I keep VMLI coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but you must inform us if you make any of these changes: Move or transfer your mortgage from one lender to another,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VMLI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can get up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "92755cdf967eac9f5aeeda531b3aa8f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Servicemembers Group Life Insurance (SGLI) offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do I have to meet special criteria to be able to enjoy the service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we'll automatically sign you up and find out if you re eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Got it. Another question that I have about Servicemembers Group Life Insurance, what requirements must I meet to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You must have a serious disability that we have concluded was caused or made worse by your service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not have a serious disability that was caused in the service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "as reported by you, you are ineligible for Veterans Mortgage Life Insurance", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who can tell me if I qualify for VMLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan guarantee agent will indicate it to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I move, refinance or make other changes to my mortgage, can I keep VMLI coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but you must inform us if you make any of these changes: Move or transfer your mortgage from one lender to another,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VMLI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can get up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "01dbb05c0b2f31eac23c4ef663dda141", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to learn more about the SGLI insurance you offer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Servicemembers Group Life Insurance SGLI offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I'm a service member who fulfills certain criteria?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case we'll automatically sign you up. You can find out if you're eligible and learn how to manage your SGLI coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Also, pertaining to VA insurance options and eligibility, how can I find out if I am eligible for benefits like life insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e05aa83d238a9ee2340270c0ad6c6a09", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me any information about servicemembers group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance or SGLI lets eligible service members low cost term coverage.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I become eligible for SGLI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up if you are a service member who meet our criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you tell me which life insurance program I'm eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "66c0688f4757f1c22a66c212d8011c72", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about Servicemembers Group LIfe Insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance or SGLI offers low-cost term coverage to service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I meet certain criteria as a service member what happens with my group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up and you can find out if eligible and we will teach you how to manage your SGLI coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there anything else I should know about Veterans Mortgage Life Insurance? What requirements must I meet in order to be considered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You must have a serious disability that we have concluded was caused or made worse by your service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not have a serious disability that was caused in the service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "as reported by you, you are ineligible for Veterans Mortgage Life Insurance", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who can tell me if I qualify for VMLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan guarantee agent will indicate it to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I move, refinance or make other changes to my mortgage, can I keep VMLI coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but you must inform us if you make any of these changes: Move or transfer your mortgage from one lender to another,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VMLI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can get up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ddf3d19251ddc11187f6ca7432e6826c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get sGLI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you are a service member who meets certain criteria you will automatically be signed up. If not, there are ways to find if you are eligible. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you an active service member at this time? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have never served in the military. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How can I find other ways that I may be eligible for SGLI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be able to get full-time SGLI coverage if one one of these descriptors apply to you: if you are an active-duty service member; if you are a commissioned member of the National Oceanic and Atmospheric Administration NAOO or the US Public Health Service; if you are a cadet or midshipman of the US military academies; if you are a member, a cadet, or a midshipman of the ROTC engaged in authorized training and practice cruises; of you are a member of the Ready Reserve or National Guard assigned to a unit, and scheduled to perform at least 12 periods of inactive training per year; if you are a volunteer in an Individual Ready Reserve IRR mobilization category; or if you are in nonpay status with the Ready Reserve or National Guard. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Well can I get life insurance? Would I be eligible for something like that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "04420023b17be8762424528d3258a3a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am looking to learn more about life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you learn about Servicemembers Group Life Insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you meet the criteria for a service member, I can sign you up.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Sure. Now I only need the data because if it meets the requirements today I will try to finish that. What are the requirements for group life insurance for veterans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you have group life insurance from SGLI part-time service members?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I maintained group life insurance for SGLI part-time service members", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "correct then you may be able to get VGLI", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I choose or update my beneficiaries with the insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes, you can choose your beneficiaries, the people you choose to get the money from your life insurance policy and change them as necessary", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "It depends on my age, is it the monthly premium rates that I am going to pay?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, it will depend on your age to find the monthly premium rates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VGLI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "can get between $ 10,000 to $ 400,000 in life insurance benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "82ce8b2f012e056d4d91feece01c7507", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about the Group Life Insurance that you offer", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers’ Group Life Insurance offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I'm eligible then how do I go about getting it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up, but first we can find out if you are eligible for SGLI coverage ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I want to inquire about the insurance plans offered by the VA. So, how do I figure out which life insurance plan I'm eligible for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "11586215853c514663a8c7099903539c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about SGLI", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers’ Group Life Insurance offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "who is eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you are a service member who meets certain requirements, we will automatically sign you up. We can help you find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements if I'm Ready Reserve?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you scheduled for 12 periods of inactive training for the year?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "are you drilling for points rather than pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes sir", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You are eligible to get full-time SGLI coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Perfect that coverage will know how to make the most of it.Can I change beneficiary online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can update your beneficiaries. Keeping your information up to date about who should receive your insurance proceeds will make it easier for family to file a claim.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "54193684a189981822e4bac3fe6bae93", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with information on service members group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there criteria that must be met to qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you re a service member who meets certain criteria we ll automatically sign you up . Find out if you re eligible and learn how to manage your SGLI coverage .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That's helpful to hear. You know about Service Members Group Life Insurance. Is it possible for me to get life insurance? Is there something I'd be qualified for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "241f48160995243e3ccd1437d9fd04e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to find out if I can get VA pension benefits through my husband and how it works", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses of wartime Veterans who meet certain income and net worth limits set by Congress. We can help you find out if you qualify and how to apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "and it can offer help to the kids of veterans too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can I go to your offices when I have time to do the application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can bring your application to a VA regional office near you . We can help you find a VA regional benefit office near you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what does the son of a veteran that has passed away need to be able to qualify for a VA survivors pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "To be eligible for this benefit they must be unmarried and meet at least one of the requirements.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "One more thing for Veterans Pension benefits, what other requirements must I meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ever received a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dc2b99071eb8565eed4985e1d2c4f782", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get some information about VA Survivors Pension, please. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime veterans who meet certain income and net worth limits set by Congress. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "am I eligible for a VA Survivors Pension as the child of a deceased wartime veteran? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you either unmarried and under the age of 18 or under the age of 23 and attending a VA-approved school or unable to care for yourself due to a disability that happened before you were 18? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I believe that I meet two of those qualifications. I am 16 and dependent on a wheelchair and assistance bathing and dressing myself as well as other household tasks. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may indeed be eligible for this benefit. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the other requirements that I must meet in order to be eligible for Veterans Pension benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "ever received a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ec54d1ff0f0dc82a334d62661ee33823", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me who I can include on my husband's VA Survivors Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried children who are dependent.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Do we have to meet certain income minimums/maximums?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, to qualify you must meet certain income and net worth limits that are set by Congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Sure, now I would like to know about the eligibility for VA Veterans Pension benefits, would I qualify if I started my active duty before September 8, 1980?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you would fulfill one of the requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And what about the other requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I actually received a dishonorable discharge. That wasn't my fault though. Jim screwed up and our whole group was disciplined for it, we did nothing wrong!", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Then I'm afraid you're not eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Fine then. Can you at least tell me how I figure out if I served under a eligible wartime period?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Gladly. Under current law, we recognize the following wartime periods to decide eligibility for VA pension benefits: Mexican Border period May 9, 1916, to April 5, 1917, for Veterans who served in Mexico, on its borders, or in adjacent waters.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0861d0b994e060fd85871ddd9e33a55c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. What can you tell me about the survivors pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Interesting. Do you know how to apply for it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can find out if you qualify and how to apply here.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I qualify for survivors pension if my husband has been properly discharged?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be eligible for this benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I may? Am I eligible for survivors pension or not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You are eligible if you fulfill the conditions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Another question for Veterans Pension eligibility, what are the requirements I need?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ever received a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d3c13b9975f54341d07cc196468d6ce2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "If that is my case, what can I do? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Find out if you qualify and how to apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Good to know! Another question related to Veterans Pension benefits. What other requirements must I meet in order to be eligible for these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ever received a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "68bde1de04e1739c10aa71d88dfa466d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear Friend (A) A VA survivor pension provides monthly payments to qualified surviving spouses and unmarried dependent children of war veterans who meet certain income and wealth limits set by Congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under 18 years old?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if the deceased veteran did not receive a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "you may be eligible for this benefit if you meet some requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Okay, that's it. About the veterans pension benefits is also something I'd like to know. Is there anything else I need to do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ever received a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3aac8ab5a0acd3a45eff60b01978e374", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You re under age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You re under age 23 and attending a VA - approved school", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You re unable to care for yourself due to a disability that happened before age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I have another concern about my VA. What information about my point can I find on the internet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can view the details that you filed online, including any evidence that supports your initial claim.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Now, to qualify my disability, do I need a VA claim exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "When you get the exam it helps us rate your disability and that severity of your disability will affect how much disability payment you will get. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ef82618468768f5e65df3f78cbfc2e4f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, i'm in need of some info related to survivor pension, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Va Survivor Pension is a feature that offers monthly payments to qualified surviving spouses and unmarried dependent childern of wartime veterans who meet certain income and net worth limits set by congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "O.k, and how do i know if my family can qualify for that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, for that, your yearly family income and net worth must meet certain congress criteria. For example, your net worth must equal the value of everything you own, except for your house, your car and most home furnishings. Oh, and minus any debt you owe.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I ask something else? regarding VA Veterans Pension benefits. What other requirements must I meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ever received a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6394597aeb7c100c7211c1d321a258fd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VA survivors pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA survivors pension offers monthly money to surviving spouses and unmarried dependent children of wartime Veterans who make a qualified income and net worth set by Congress", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How will I be eligible for VA Survivors Pension as a child of a wartime Veteran who has passed away?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you happen to be under 18 years of age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have not turned 18 yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you are eligible for VA Survivors Pension as the child of a deceased wartime Veteran.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "OK thank you. I would also like to find out about the VA Survivor Pension. What should I do if I received conduct other than honorable, misconduct, or dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out how to apply for a discharge upgradeLearn about the VA Character of Discharge review process", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to know if I'm eligible for Veterans Pension benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "tell me if... You didn't receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how to find out how to apply for a discharge upgrade?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Learn about the VA Character of Discharge review process\nChecking your application status.Sorry, this is taking longer than expected.\nWe re sorry. Something went wrong when we tried to load your saved application.Please try refreshing your browser in a few minutes.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1ee8393062df2294121fb356d5926429", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is VA survivors pension paid to surviving spouses and children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Yes, A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Which requirements must I meet as a child of a deceased wartime veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under the age of 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am 16 years old.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Based on your age, you may be eligible for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I still receive VA Survivors Pension if my spouse was dishonorably discharged?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "No, your spouse has to be honorably discharged.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other requirements must I meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ever received a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fe0183d4e10bee48f6135cfad04e6085", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I become eligible for VA home loan programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to keep in mind that for a VA-backed home loan, you will also need to meet your lender requirements for credit and income. We also provide a COE to show your lender you qualify based on your service history.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is is really possible for me to get a COE as a spouse of a Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you might be able to get a COE if you are the surviving spouse of a Veteran or one missing in action or a POW.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What will happen if I received a dishonorable or bad conduct discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may not be able to get any VA benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I request an entitlement restoration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to fill out a Request for a Certificate of Eligibility VA Form-26-1880 and send it to your regional VA loan center in the state you live.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What must I do to use a COE I used before?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you sold the home you bought with the past loan and paid in full?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I have sold the home and paid it in full.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you will be able to restore an entitlement you used to purchase another home with a VA direct loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3cddd1bbc0dd4d9f6a38f7718de1953d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to get benefits even if I volunteered for chemical research?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran who volunteered for medical research in the U.S.?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it wasn't in the U.S. but a U.S. territory.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Were you involved in chemical research on a voluntary basis?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You can get medical care through the U.S. Army if you meet both of the requirements listed below.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I get benefits from Ionizing radiation exposure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To receive benefits, you'll need to file a claim for disability compensation and provide several evidence supporting documents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I know, I've read about the records you need from me. But if I submit those, if I file my claim, what will happen next?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then we'll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with. We'll use the highest level of the range they report to decide on your benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other scenarios could lead to a disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Every illness that can be evidently linked with radiation during military service could lead to a disability compensation.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6d249c272e75dbdb173c0e14446242bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm planning to go abroad in order to study there. Do you have any program related to that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "There are, indeed. I understand you are planning to study in a foreign school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No , not that, other thing.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "In any case, what requirements i would need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a veteran, service member, reservist or qualified dependent?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yeah, that's correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a program that has been approved by us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, yes, i have one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "That program you have approved, Is that at an institution of higher learning where you'll earn a standard associate's degree or higher or a degree of equal value at that foreign school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, none of that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "I see. Sorry, but sadly you can access to those benefits then.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "It is good to know, regarding what happens after submitting an application, what should I do if they ask for documents and where should I attach them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You would need to go to the GI Bill website and upload them. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Could you pass me the website link to do that at once and what are the costs associated with this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "I can help you learn that too. You may be able to get financial help.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9c00f4096bb12a53f12dfea2169b899b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm in search for information about Education courses for veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to upgrade your skills, start or advance in your technology career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, then we must know if you're in fact eligible for the program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What kind of benefits can i get with the VET TEC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Fo example, you can get a full-time tuition for this high-tech training program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's something. What kind of requirements i must meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Lets see. Are you out of active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, i'm out for some time now.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you qualify for a VA education assistance program under the GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yup, some months ago.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have at least one day of unexpired GI Bill entitlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, not that last one. Surely that's bad, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Yeah, sorry. But the lack of that last one denies you to get inside the program.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d8ff6928be693449c4833b1955733712", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about the national call to service program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you perform a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you know about accelerated benefits for terminally ill policyholders? Can I get additional information about benefits for this class of veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " [43] Eligible Veterans , service members , and covered spouses of service members can get accelerated benefits .s [44] With accelerated benefits ,s [45] you can get up to 50 % of the face value of your coverage in increments of $ 5,000 paid to you before death .s", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I would like to learn more about the options and how to apply to totally disabled or terminally ill policyholders", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "on this page you will find\n [7] SGLI extension for policyholders who become disableds\n [8] Waiver of premiums for policyholders who become totally disableds\n [9] Accelerated benefits for terminally ill policyholders", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to keep my coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you within 2 years of your separation date?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "then you don't meet the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c850fe4203f37b8e53bfeefd3fd0e977", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help with the National Call to Service program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, did you perform a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did perform a period of national service.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What criteria must be met?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "To qualify both requirements must be met.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the two requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I did not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Unfortunately you will not qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "To make sure my selected program was approved, what should I do after verification of registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7e6729edd9a195c6b4ea5cc4e2b97845", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I in the right place to learn more about the National Call to Service Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, you are. Have you ever performed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have not but my spouse has.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you tell me what the National Call to Service Program provides?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, it's a program which allows you to choose an education benefit as an alternative to the Montgomery GI Bill.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What will happen after my registration for the National Call to Service Program is verified?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I also have another question about the National Call to Service Program. Do I have to fulfill all of the conditions to be considered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, have you completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I did not serve 15 months it was only 13.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Unfortunately you would not be able to qualify as all requirements must be met.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What criteria has to be met to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You qualify for the National Call to Service program if you meet the requirements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fe132fe64875f957637bd6a202aa4dd2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was a period of national service completed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "But, if I were to receive one, how much would I receive and, if I were to qualify later, when would I be able to use the grant?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get up to 3 grants for a total of up to $ 85,645 , if you become eligible you could use this benefit in FY 2020 or future years if the law continues to give us the authority to offer these grants and we don't go beyond the new FY cap ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so I can use it later if you I qualify but you reach the giving cap?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you could use it in future years if the law continues to give us the authority to offer these grants and we don't go beyond the new cap", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and I could get 3 grants of over 85,000 each?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you could be able to get up to 3 grants, but the total of them would be up to $85, 645 for all three", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "438267cd2c6889fcaaa36953ae269483", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Then, without a break in service, did you serve an additional period of active duty as determined by the Secretary of Defense or a 24-month period on active duty in the Selected Reserve?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "This reminds me of authorizing the curriculum you've chosen. What do I do if you've already begun training and need to submit your VA Form 22 - 1990 application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Ask them to complete VA Form 22 - 1999, Certification of Enrollment, and send us all the forms. Download the VA 22 - 1990 PDF form Verify your enrollment Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I'd like to inquire as to whether or not I am eligible for assistance? What happens if I sign up for the National Call to Service program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " you don t qualify for MGIB , unless you reenlist at a later date for an additional period of service . Contact your recruiter to see if you qualify and to enroll in the National Call to Service program . This benefit affects your service contract ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "28967d8ef8464b5f099eee9e6e1cd832", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you performed a period of national service ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "without a break in service , you served either an additional period of active duty as determined by the Secretary of Defense or a period of 24 months in active status in the Selected Reserve", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You qualify for the program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Now I need to know if you can give me the full VA Form 22 - 1999, Enrollment Certification. What happens after my registration has been verified?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2105ed56433250b142650a42ef8ea968", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you completed a period of national service, you may qualify for the National Service Call program, which allows you to choose an educational benefit as an alternative to the Montgomery GI Bill MGIB.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What can you give me as an alternative?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Also for VA training benefits, make my record what will happen when it is verified?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b739315851fd18772c0683f90f9263ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you completed a period of national service, you may qualify for the National Service Call program, which allows you to choose an educational benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Am I eligible for this benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the national Call to Service program if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For more information, you can download the PDF National Service Call Program Brochure", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd like to ask you another question for the VA claim exam. Do you have any additional information sources about what happens after I file my claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can learn how VA assigns disability ratings and how they affect your disability payments", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do I schedule the exam once I am ready?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The staff at your local VA medical center or a local doctor’s office that we partner with will contact you. They will either send you a letter by mail with the date and time of your exam, or call you to find a time that will work for you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "will the doctor look at my claim to see what he has to look at?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The doctor may review your claim file with you", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "16e302ff7e0f30ff04642421dfb802db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "completed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another thing about VA disability benefits, could you get benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you didn t receive a dishonorable discharge and you meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You can't get disability benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8e6e3c738c342b7edaa395a0d8a8c0c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I want to know about the National Call to Service program, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Did you performed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No i did not.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Anyway, who's covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Just veterans get covered.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Understood, another question to do if I have not verified my registration and I have already started training?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ask them to complete VA Form 22 - 1999, Certification of Enrollment, and send us all the forms. Download the VA 22 - 1990 PDF form Verify your enrollment Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd also like to learn more about the National Call to Service program. And, please, what kind of benefits do they receive? I'd also like to learn more about the National Call to Service program. And, please, what kind of benefits do they receive? I'd also like to learn more about the National Call to Service program. And, please, what kind of benefits do they receive? I'd also like to know about the educational assistance for student. What kind of benefits do they receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Well, there they have choices. They can choose between a cash bonus of $5.000 or a Repayment of a qualifying student loan not more than $18.000", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Am I eligible for this benefit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You qualify for the National Call to Service program if you meet the requirements listed below", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That sounds nice. Where can i get more information about it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No problem, You can refer to the National Call to Service program pamphlet PDF.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "I guess there has to be some requirements or this, isn't?", "topic_id": 6, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Indeed. Did you completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 6, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "No, nothing like that, no.", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "Then, sorry, but you can get any benefits.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "3c107558a11901210859838012694ce5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What types of Veteran ID cards are there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We provide multiple types of ID cards to use as a Veteran and only really need to show one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use my DoD Identification Card or do I have to use another as an ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Go ahead and use your DoD as your main ID to prove you are a Veteran.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I also have a question about how to apply for a Veteran ID Card. What happens after I've submitted it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Once you have submitted your VIC application, we will check your eligibility and verify certain things, such as does your character of discharge meet eligibility requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know what happens after we have verified your eligibility", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will send you an email letting you know the status of your application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and what do I need to get a ID Card from you guys?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Let's find out if you eligible. \nHave you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes I have served", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Have you received an honorable or general discharge under honorable conditions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "You are eligible for a Veteran ID Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3fa38f1ba288b7730436d2e8f02181cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get a Vet ID card and need to know more about it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I check for the status of my application once I send it in", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can sign in to your AccessVA account to check the status of your VIC application. I can give you the link to sign in to your AccessVA account", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you have any knowledge of the Defense Identification Card? Is there a unique ID for me based on my current situation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DoD will issue you either a Common Access Card or a Uniformed Services ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is a Veteran ID Card and what do I need to qualify for one?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you serve on active duty, in the Reserves, or in the National Guard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I did not serve active duty in the Reserves or National Guard.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Then it looks like you are not eligible for a Veteran ID card.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What must be true for me to get a DoD Card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to match our requirements such as retired from military or on active duty.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "837b1666e6a44391c372f90f548408cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am trying to learn about the GI Bill for college.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you with that!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I find out if I am eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I believe you have two programs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, through those programs, you may get education benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is it okay if I ask another question? In terms of educational advantages What happens after I submit my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You won't be able to make changes, but you can find help for any questions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another question about the Selected Reserve Montgomery GI Bill (MGIB-SR), how do I know if I qualify for Montgomery GI Bill?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you have a 6 year obligation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Okay. That may prevent you from collecting.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I still have a query about disability benefit payments. What is the best way to find out when and if I can obtain a decision notice?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ca189f6c3979e9aaf1eb8013b3c49247", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking to learn about co-op training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. I can help with that. A co-op program allows you to get real work experience when you are not going to school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What are the costs associated with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can help you learn that too. You may be able to get financial help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a part of the VA educational assistance program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I do get help through that program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your school part of an approved IHL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I am not sure.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "If you're not enrolled at one of the approved schools, you are not eligible for financial aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I have final question. How do you calculate on what my payments will be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We decide your payment amounts based on the number of classes you go to and the hours spent in those classes. For most undergraduate degrees a college considers 12 or more hours full time.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e7e99b96746357386b4d89c331c026e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted more information on VA benefits and project 112", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I was involved in Project 112", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could be at risk for certain illnesses. The Department of Defense’s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974. We can help you find out if you can get disability compensation or benefits. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and can I get more information on the testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you were part of Projects 112 or SHAD from 1962 to 1974 and want to know more about a certain test site, ship, or unit, you can view the declassified Department of Defense fact sheets. We can give you a link to the declassified Department of Defense fact sheets", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If you are a member of the US Navy. The United States of America Might orange agents have made contact with the Coast Guard or other ships in or near Vietnam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes, if I serve between January 9, 1962 and May 7, 1975 On ships of the US Navy. USA And the Coast Guard or other ships in or near Vietnam may have had contact with orange agents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements must I have to obtain benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have any illness that you believe is caused by Agent Orange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I do not have any symptoms or illnesses", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "based on your answer you are not eligible for benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1dcb204aa439fb865228ecc70a982d2b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any resources for parents of students?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you planning ahead for your child's higher education?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there any tips I can get when choosing a school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get tips on things to consider when choosing a school, and use our free college search tool that matches your career goals, interests, and how much you can afford.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Another question regarding your free college program, do your checklists help me prepare for this as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Our checklists suggest these and many other steps you can take, as well as websites you can explore, as you prepare academically and financially for college.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can you give me assistance in understanding my options when it comes to selecting a school for college?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will have to take time to research and understand all your options available to you and we can help you make informed decisions.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "When can I start planning for college?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What is the best way to find a school and funding I need?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "College is a long term investment and you can find the school and funding you need for your situation and put you on the path to success.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "bd26a8d1e98934df9ecb290be1657187", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Recurring IDR Requesters", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to file an annual recertification of your income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "To recertify your current income-based payment plan, you must provide updated information about your income and family size annually.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I do not have updated information", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I calculate my payment if my income has changed? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have your income or your family size changed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can request that your income-based payment be recalculated to reduce your current monthly payment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who should complete this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "43d14ab46893d0afcf8abdb8ecce5b7e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you give me some information about if there is any program that would allow me to temporarily stop making payments on my student loan? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Deferment might be a good option for you as long as you realize that if you won't have to make a payment, you probably won't be making any progress toward forgiveness or paying back your loan. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any alternatives to that option? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could also consider income-driven repayment. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could you please explain to me what that means? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Income-driven repayment plans base your monthly payments on your income and family size, meaning that in some cases, you payment under this plan could become as low as $0 per month. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me about an in-school deferment if I am enrolled in college more than half-time? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "With that option, in most cases your loan will be placed into a deferment automatically based on enrollment information reported by your school, and your loan servicer will notify you that the deferment has been granted. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do you also know about the Income-driven Repayment Plans process, how does interest work during forbearance for a federal family education loan, if I'm not paying off the interest?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Unpaid interest is capitalized and the total amount you repay over the life of your loan may be higher", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what is discretionary forbearance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your loan servicer decides whether to grant a request for a general forbearance. For this reason a general forbearance is sometimes called a discretionary forbearance.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "05d1233e323f975fe059cf5f94bd5bf1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here for a school loan deferment", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out if a deferment is the best option for your situation.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what else can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can consider income-driven repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Sure, and if I'm not paying the interest, how does it work during the forbearance of a federal family education loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Unpaid interest is capitalized and the total amount you repay over the life of your loan may be higher", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what is discretionary forbearance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your loan servicer decides whether to grant a request for a general forbearance. For this reason a general forbearance is sometimes called a discretionary forbearance.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1bcbd13ca9ab2cda505ccccf25d05102", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about Direct PLUS loans for parents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Direct PLUS loans are for parents and can help pay for undergraudate students other expenses.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How could I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can always use the online application to apply for a parent PLUS loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is Extended Repayment Plan allows you to repay your loans over an extended period of time?.What steps will I take to become eligible for the Extended Repayment Plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Direct Loan borrower?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have borrowed with a Direct Loan for school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "As long as you have had no outstanding balance on your Direct Loans as of October 7, 1998 and you have more than $30,000 in outstanding Direct Loans then you are eligible for Extended Repayment Plan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What Federal Loans are eligible for the Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program will make you eligible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What Federal loans are eligible for Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any loans such as Direct Subsidized Loans from William D. Ford Federal Direct Loan and the FFEL Program are eligible.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7cb0d1321ba8c306475f2ab5ef8b45a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are direct PLUS loans for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "PLUS loans can help pay for education expenses not covered by other financial aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I understand but how can I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use the online application to apply for a PLUS parent loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "OK thank you. I would also like to find out how to apply for a loan. How will I know if my school participates in a QTP plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The financial aid or admissions staff in your school can help you with this", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you give me more information on the Coverdell Education Savings Account please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "This particular account allows you up to $2,000 per year to be put aside for a student's education expenses", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4c0b29807ac6b836b9e9dd7ad08bc5d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me details of the costs of the university and the professional career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can learn about college costs and get tips on how to reduce costs when you go to school, we can help you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is important to know if I decide to get a credit card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "make sure you understand the terms.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Regarding checklists to help me prepare financially and academically, can I start planning for my college while I'm in high school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I understand, but how can I compare the costs of the universities?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can easily find information on whether the cost of a university is low, medium or high using the College Scorecard.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get discounts on tuition from universities and professional schools?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "If you meet certain conditions, are you at least the son of a student, that is, if your parents went to school?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes I am", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "so if you may be eligible for tuition discounts", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How can a credit card help me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Well a credit card can help you build a credit history, if you use it wisely. But use it only for emergencies and don't spend more than you can afford.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0505d0e46ac349cd4a7a01693382cf2c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me details of the costs of the university and the professional career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can learn about college costs and get tips on how to reduce costs when you go to school, we can help you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get discounts on tuition from universities and professional schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you meet certain conditions, are you at least the son of a student, that is, if your parents went to school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "it's not my case", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ok and more than one family member is enrolled in school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if more than one member is enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "ok so if you can opt for a discount", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see. Another question about Plan Eligibility. How much can I have in outstanding loans from the FFEL program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would need to have $30,000 in outstanding FFEL loans and no Direct loans can be used in the Extended Repayment Plan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What eligibility requirements are there for the Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a Direct Loan borrower?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No I am not a Direct Loan borrower.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "53c46a5cf1d5314f5cbaaa8febcd9fd3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to renew my FAFSA application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "As you know, you have to renew your FAFSA form each year by submitting a new form.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "D you know how easy is to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I know that it is easy.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you already logged in to renew your form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not yet.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I use the myStudentAid mobile app to renew it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can, and actually, if you log in as a student on the myStudentAid mobile app and are eligible for a FAFSA renewal, the renewal form will automatically display.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I see. May I ask another question for my Student Aid Plan, how and when will I receive my financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The financial aid staff at your college or career school will explain exactly how and when your aid will be paid to you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will I have to pay this money back?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If it is a loan, yes. If it is a grant or scholarship, no. You need to decide what aid you really need, then respond to the school's aid offer within your school's deadline.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e81b7195954cde9804867ceda50c0f29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How would I go about renewing my FAFSA Application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Another year means you have to renew your financial aid through FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to renew your FAFSA form because it is easy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need to renew my FAFSA form for the current year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have a computer to log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Yes, I do have a computer to log in and renew my form?", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If I log in as a student on the myStudentAid mobile app will the form show up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, the renewal form automatically displays if you are eligible for FAFSA renewal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Good to know! Another question related to my offered financial . How and when will I receive my financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The financial aid staff at your college or career school will explain exactly how and when your aid will be paid to you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will I have to pay this money back?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If it is a loan, yes. If it is a grant or scholarship, no. You need to decide what aid you really need, then respond to the school's aid offer within your school's deadline.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "dbdd5dc2c277d855baf90cc28dfebc9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the FAFSA application should be renewed each year to receive more financial aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How should I renew the form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you logged in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you should notice that your form it's already prefilled with some of your previous information from the prior academic year. You just need to provide new income and tax information and update any other information that may have changed.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How to Review and Correct Your FAFSA Application comes to mind. What should I do if I'm not sure if my FAFSA application was processed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you already submit your FAFSA form online or through the myStudentAid app?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you can check its status immediately through the fafsa.gov website or to the app.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I need to provide any kind of verification after applying for a Student Aid Report?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may need to do it if you are selected for verification. You'll know this if you see a note on your SAR saying that you've been selected for verification or if your school contacts you to inform you that you've been selected.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2283cfe93df7683742e41e2d101faf73", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Sure, I'm guessing you already know you need to renew it every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " Do you know how to do it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " I know a bit of the process but not all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you already logged in to do the renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you can see that there's already some information from your previous academic year prefilled in the renewal form. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": " Is it the same if I do it from the mobile app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, in that case, is faster since the renewal form displays itself automatically if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do in case I forget my FSA password in the future?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can check the option on what to do if you forget your ID or password.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " Ok, so do I need to provide any other info apart from the prefilled one on the renewal form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "just your new income and tax information and any other information that needs to be updated.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6b40aedfed7b4b3fbee534492063f9c5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, if you want to keep receiving the benefits you have to renew it every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " Do you need help on how to renew your FAFSA application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Can you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not right now.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "But I can do it later from the myStudentAid app.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Ah, that's even better. Once you log in as a student on the app the renewal form will automatically display if you are eligible for renewal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "perfect if you are so kind to pass me the link of the site. How and when will I receive my financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The financial aid staff at your college or career school will explain exactly how and when your aid will be paid to you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will I have to pay this money back?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If it is a loan, yes. If it is a grant or scholarship, no. You need to decide what aid you really need, then respond to the school's aid offer within your school's deadline.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6fa5922ba1a402aa472eb01f1358f3cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the FAFSA application renewal.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The first thing you need to know is that you have to renew your FAFSA application every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you guide me through it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Sure, Have you already logged in to renew your application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I do it through the myStudentAid app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can. Once you log in as a student on the app the FAFSA renewal form should display automatically if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I just did it and it looks like the form is already filled.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "What you see in the form is the prefilled information from your previous academic year. You need to update any needed information and add your new income and tax information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Great. And, I'm just curious but what does FAFSA mean?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It means Free Application for Federal Student Aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3e995b4b0b2cce2b8d607a5ad8d7f701", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to renew your FAFSA application every academic year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help renewing your application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that would be nice.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you login to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I did, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should notice how the form is already prefilled with some of the information from your previous academic year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "ah yes, this is the same info I introduced from last year, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, some of it. As you renew your FAFSA form its year you'll be able to continue receiving the aid from it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "well, you already completed the first step that is to log in with your FSA ID username and password at fafsa.gov.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "yes, what would be next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Next, you just have to follow the rest of the instructions to renew your FAFSA form. That is, select FAFSA renewal, update any prefilled information that has changed and provide any other required information, and lastly sign and submit the FAFSA renewal.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "73112e61edd9974297f0de1370ddbf1d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. i'll soon be on need to renew my student aid, is it mandatory to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, certainly, it is. Every single year, you have to apply in order to renew your request.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "So, do you want to know how to renew your Finacial Aid form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it's not necessary right now. I read something about it.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If i want to try to apply from scratch, can i do that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That's correct, you can do it if you want. However, that's why we give you the advantage to renew your form, in order to ease your paperwork.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another question I have is how do I know if my aid has been paid out. Is it also necessary for me to sign a promissory note?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you should expect to be required to sign a promissory note and go through entrance counseling.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I thought so. And what is this SAR I read about?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The SAR is a summary of the FAFSA data you submitted. You the student will get your SAR within three days to three weeks after you submit your FAFSA form.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Ah, that makes sense. Thank you for the explanation! So what if I receive a student loan for the very first time?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case you should expect to be required to sign a promissory note and go through entrance counseling.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "dca3bf91e6e127e6592619d4822a0a90", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA every academic year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, in order to receive financial aid every academic year you need to renew your FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is renewing my FAFSA form easy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not logged in to renew my form yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I log in as a student on the myStudentAid mobile app and will see my FAFSA renewal form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you will automatically see your renewal form since you are a student eligible for FAFSA.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will my form be prefilled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you form will be prefilled with certain info from the prior academic year and you will need to provide new income and tax info and any other changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if my tax situation has changed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you need to fill this new info about your tax situation in the proper place.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "70329cc2e43aac739cfa4e016fbc1784", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Every academic year you have another chance to receive financial aid and need to renew your FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is really easy to renew your FAFSA form, do you need to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need to renew my FAFSA form.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I have not logged in yet to renew your FAFSA form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What will happen if you log in as a student on the myStudentAid mobile app and are eligible for a FAFSA renewal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The renewal form will automatically be displayed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How and when will I receive my financial aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The financial aid staff at your college or career school will explain exactly how and when your aid will be paid to you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Will I have to pay this money back?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If it is a loan, yes. If it is a grant or scholarship, no. You need to decide what aid you really need, then respond to the school's aid offer within your school's deadline.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "45039ef332f44e2f5ca95af1afe145a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do you have in terms of federal student aid specific resources?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have documents that are specific to the Federal Student Aid IT lifecycle for all projects and other pertinent references that an IT project may be required to comply with dependent on the contract", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do you have references on managing IT?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have Lifecycle Management Methodology which can help you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what library is this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This is the Federal Student Aid Chief Information Officer's Information Technology Standards Library", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Another question regarding FAFSA Banners? What happens if I use the right mouse button?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you right-click on an image you will see an option to save or download an image or picture.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What options are available for linking to StudentAid.gov?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are four text options available for linking.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where do I go for info regarding federal student aid from the US Department of Education's office of Federal Student Aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should visit StudentAid.gov.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cf9bf10bf82edddd5c02ef4653984307", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance on how to provide the verification you need of me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You might see a note on your SAR saying you ve been selected for verification, or your school might contact you to inform you that you've been selected. Verification is the process your school uses to confirm that the data reported on your FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have been selected.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case your school will request additional documentation that supports the information you reported.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Good to know. I'd like to ask another information regarding the COA . Can you tell me what does COA means, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure, it's the amount it will cost you to go to school.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I also want to know about how my aid is being paid out. So when it comes to my financial aid, what should I be mindful of?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Be sure to keep in touch with your school's financial aid office so that you understand the whole process of receiving your aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Alright. I'd also like to know about Master Promissory Note (MPN). Can you please explain to me what is a Master Promissory Note and where is it used for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A Master Promissory Note or MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I see what you mean. And what do I do now that I've heard everything there is to know about the type of aid I want to accept?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Then you should decide what aid you really need, and then respond to the school's aid offer within the deadline set by the school.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "I have to send them those documents they requested, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. All you need to do is provide the documentation your school asks for and be sure to do so by the school's deadline, or you won't be able to get financial aid.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What will the status of my application be then?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "The status of your application will be one of those listed on our website. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "3cd4eaf32c87737edc946523c9b6cc00", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out how to update my FAFSA form, I have a typo on it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how you can correct mistakes?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's why I'm here.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Once your application has been processed, you can correct your FAFSA form online or on paper.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I accepted an offer for financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then the financial aid staff at your college or career school will explain exactly how and when your aid will be paid out. They'll also tell you whether you need to fill out any more paperwork or meet other requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you know someone who has forgotten their username and password? What would the process be like if I have entered some wrong information and I want to renew my FAFSA form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. Just Login into your account and select FAFSA renewal once there. It all will develop automatically.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "You mean i just sign in there after that, all i have to do is submit the form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct. Only log in, sign after you filled the form and submit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then, to resume, i just follow the instructions and then i'll be able to renew, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Totally right. You just need to follow instructions and everything will go fine.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8b6b11d538da70d8d7aebc3eab89ee96", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why would I need verification from the school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school contacted you that you have been selected or you had a note on your SAR saying you been selected for verification then your school uses this to confirm that the data you gave on your FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I have not been selected for verification.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Will you help with the actions I need to take?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we will help you through everything you need to do to fill out the application properly including accepting and getting your aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "You've got it. Another query about FAFSA renewal. In any case, how will I handle the renewal in a hypothetical scenario?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No problem. Just Login into your account and select FAFSA renewal once there. It all will develop automatically.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "You mean i just sign in there after that, all i have to do is submit the form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. Only log in, sign after you filled the form and submit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Then, to resume, i just follow the instructions and then i'll be able to renew, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Totally right. You just need to follow instructions and everything will go fine.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7775a25bcdb3d9a6fff84696089f246b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why would I need to provide required verification for my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you have received a note on your SAR saying you have been selected for verification or you school contacted you then you just have to confirm that the data reported on the FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have not been notified that I need verification.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I decide I want to get a loan to pay back?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "First, decide what aid you really need, and then respond to the school aid offer or choose to get a loan to pay back.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Okay. Let's talk about Federal Student Aid renewal. In a presumed scenario, how will I handle the renewal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No problem. Just Login into your account and select FAFSA renewal once there. It all will develop automatically.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "You mean i just sign in there after that, all i have to do is submit the form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. Only log in, sign after you filled the form and submit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Then, to resume, i just follow the instructions and then i'll be able to renew, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Totally right. You just need to follow instructions and everything will go fine.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c2d3fb69752bcdb6ca5fe8f2e8cca418", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about the types of aid I can get from FAFSA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "FAFSA can give you aid in the form of free money such as a grant or scholarship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "or a loan that you have to pay back. Is a loan what you are aiming for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I think so, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then if you have already decided on the aid you really need, you then just need to respond to the school's aid offer within the deadline set by the school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's logical. I've asked this before, but I'd like you to elaborate: what if I'm an undergraduate student who is completing the entrance therapy to get a loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where can I get more information about this Aid offers?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can learn more about on our website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Good to know. Another thing What information does a SAR contain? If my SAR application is complete, what should appear?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your application is complete, an Expected Family Contribution EFC will appear in the upper right corner of your SAR.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What does the FAFSA application means to me in the future, aside from the financial aid I've got?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It can also be used in determining your eligibility for certain state and school financial aid.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "If I'm selected for verification, do I need to provide my tax information to my school?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "In certain cases, your school may ask you to provide your IRS tax transcript or a signed copy of your income tax return as part of the verification process.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "How can I know how much aid I could get?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "When you are accepted at a college or career school listed on your FAFSA form, your school will send you an electronic or paper offer telling you how much aid you're eligible for at the school.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "e3fc746c88493c749914d1e69d5b0673", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how to make an update to my Federal Student Aid file.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you attempting to correct an error?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your application has already been processed, you can correct your FAFSA form online or on paper.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What information can I change on my form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "While most information can not be changed on the FAFSA form, some information must be updated if it changes. We have relevant information on the difference and how to update FAFSA information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "In addition, I need to find out about renewing my FASFA form. In a hypothetic scenario, how would I do a renewal to change information on my form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. Just Login into your account and select FAFSA renewal once there. It all will develop automatically.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "You mean i just sign in there after that, all i have to do is submit the form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct. Only log in, sign after you filled the form and submit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then, to resume, i just follow the instructions and then i'll be able to renew, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Totally right. You just need to follow instructions and everything will go fine.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "880db4e4cf22f11f899a8cc695e5e052", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how you pay us the financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you accepted financial aid that was offered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this your first time working with a federal student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I've looked into it but never finished everything", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you tell me more about the student aid report?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we can help you find out more about the SAR, its purpose, and what you should do with the SAR.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd like you to clarify on what are the requirements if I'm an undergraduate student who is finishing the entrance counseling in order to get a loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "OK thank you. I would also like to find out the loan counseling requirements. when will I receive it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can learn more on how the method you use to file your FAFSA form determines when you will get the SAR", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I have more something to ask with this financial aid offer ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "contact the school financial aid office", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "807265b408d604623cc77108c4f466a7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to correct my financial aid application and submit it right", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Filling out and submitting your FAFSA form is an important step in the journey to paying for college", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can I check how my application is going?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you submit it online or on the myStudentAid mobile app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I sent it in the mail so now what", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how can I correct my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Once your application has been processed you can correct your FAFSA form online or on paper", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you walk me through the steps for calculating the net price of each school when selecting a school aid offer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must follow a few simple steps to calculate your net price, or net cost, for each school.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "One more thing to know about the financial assistance. Do I need to contact my school's financial aid office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should keep in touch with your school's financial aid office so that you understand the whole process of receiving your aid", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "This reminds me of having enough Social Security credits. There are also various services available, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If your application is complete, an Expected Family Contribution EFC will appear in the upper right corner of your SAR.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "895af5cb560ba85041de6faba8197d7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how should I decide on what school aid to use?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to find out if you can get free money such as a grant or scholarship, or if you will need a loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I do next if I need that loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Decide what aid you really need, and then respond to the school’s aid offer within the deadline set by the school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I get the school money in a check or debit card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been offered financial aid that you accepted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I will get help", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The financial aid staff at your college will explain exactly how and when your aid will be paid out. If you are receiving a federal student loan for the first time you should expect to be required to sign a promissory note and go through entrance counseling ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Yes, of course. Now I have to inquire about renewal. After logging in to fafsa.gov, what should I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have to select FAFSA Renewal. If you do it through the app then the FAFSA renewal form should display automatically if you are eligible for renewal.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "just to be sure, to log in to fafsa.gov I should use my FSA ID, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you log in with your FSA ID as your username and use your password.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "105391c55c1852bc038ae73d0eb705bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I correct my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can guide you on how to review and correct your FAFSA application whenever you need to.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How can you help me with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We'll walk you through the actions you need to take to successfully accept and receive your aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there any media than I can read or watch to know more about what's next after the FAFSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can watch our video on youtube about \"After the FAFSA: What happens next?\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I make sure my FAFSA form was processed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you already submit your FAFSA form online or through the myStudentAid app?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you can check its status immediately through the fafsa.gov website or to the app.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I was wondering on why does fafsa.gov allows me to renew my FAFSA form application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is just for your convenience to renew your form on fafsa.gov so everything is not complicated.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "69540f92ffc1bcb868622630b54e8a5f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know, what actions can I take to be eligible to receive a Direct PLUS Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have an adverse credit history and agree to pay the loan if you do not pay it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "this action does not apply to me", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to be an applicant for the Direct PLUS Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes i want to be", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "in this case you may be eligible to receive a Direct PLUS Loan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's helpful to hear. Are you also aware of the Direct PLUS Loan Application? Who receives the information that I entered into the application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It will be sent to the school that you select, and they will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "when will I do the promissory note?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can complete the Direct PLUS Loan MPN after you complete the Direct PLUS Loan Request.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "does the info on the application only go to who I want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the information that you provide will be sent to the school that you select ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5646309e967b49f198992bb4448a4915", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what extenuating circumstances allow you to qualify for a loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the mitigating circumstances?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not all", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you think your situation presents a situation that otherwise qualifies for extenuating circumstances?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I don't think I have a mitigating circumstance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you already had a review? although this does not guarantee approval", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if they already did the review", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "you should very well provide a statement containing an explanation of the circumstances of your mitigation and the appropriate applicable documentation to support your claim", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That makes sense to me. What if, instead, I'm completing entrance counseling to borrow a loan as a graduate or professional student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans, Direct Unsubsidized Loans, and Direct PLUS Loans.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That makes sense. I've asked this before, but I need you to elaborate on it: what if I am completing the entrance counseling to get a loan as an undergraduate student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e8151c2e3cff38cdc9753ea106eb50cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here because of the Direct PLUS Loan Application for Graduate students", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want more information about the Direct PLUS Loan Application for Graduate/Professional Students?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I know about it but i had other questions", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to apply for a PLUS Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I do", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you LOG IN to start the application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Yes of course I can help you to enter and I will pass the data to you, but while I look for them. Is the information in the Document correct to the satisfaction of the United States Department of Education?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "no, the information causing the adverse credit decision is incorrect", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you give me a description of the borrower", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "in the case of the borrower has a state, county or federal tax lien in the last five years prior to the date of the credit report, regardless of the date of the file", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What are the Mitigating Circumstances Test?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the first is divorce", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d4fcbabc19dfcf711588b90c324f6da4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about the contact ways there is with you, and I heard something about virtual assistant and things like that. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you are talking about aidan our virtual assistant that can answer question about the federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know the tasks with aidan can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have an idea about it. I guess it can help with questions about the loans and stuff like that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "That's right. You can test it at any time. Do yo have any common financial question right now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "That's pretty great. But no, I don't have any common question right now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Great. you know that our assistant can help you find things in our site too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Great. So he can serve has a guide too. That's pretty awesome.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. You just need to type \"where is\" anything you need and Aidan will tell you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "The assistance also can help to find stuff like the balance of the loan or finding contact information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, that's right. Aidan is here to help you to find the answers.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "For example, if I'm looking for my balance, how do I have to do the question?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You just need to type something like \"what is my account balance?\"", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "57a1444f53e45bb1599b6ac21cddd211", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What exactly are program reviews when carried out by Federal Student Aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean what duties the FSA have in overseeing their program and the reviewing of it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is the question that I have", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The FSA regularly carries out program reviews which confirms whether a school meets the requirements of the FSA for institutional eligibility, financial responsibility and administrative capability. During these reviews, the school's compliance with FSA requirements is measured. The reviews also assess liabilities for errors in performance that a school may have. Also included in the review is identifying the actions that a school must take to improve its future administrative capabilities.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'd like to learn more about FAFSA4caster as well. Is it suitable for older students?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, adult students also can use FAFSA4caster ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what about freshmen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, they can use it. FAFSA4caster is a helpful tool for anyone who is not yet ready to submit a FAFSA form it is recommended for high school juniors , and even as early as middle school", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can our parents use it since they will help pay for school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, they can use it to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so you will ask a lot of financial stuff?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will answer financial questions and some may ask you about your federal tax information or your bank statements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "abc5827cbf68e87198e204e5cc486f1c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about reviews on schools and aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about oversight duties in these matters?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As part of its oversight duties, Federal Student Aid routinely conducts program reviews to confirm that a school meets the requirements for institutional eligibility, financial responsibility, and administrative capability. During a program review, reviewers evaluate the school’s compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the school must take to improve its future administrative capabilities. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do annual reports help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Annual reports detail by frequency the most common findings identified in the annual compliance audits conducted by independent auditors , and identified through program reviews conducted by the Department of Education at institutions of higher education ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "One more thing for FAFSA Completion Data. Is there a reason why the number of older students at our school is so low?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We try to identify students that are likely seniors in high school. Most of the older students would likely not satisfy the age criteria requiring applicants to be less than 20 years of age at the cutoff date when we collect data.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "why would a district be listed as having insufficient data?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did the district in question merge or is it a new district created after 2009-10 ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "it was created after 2010", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "The district would be listed as having insufficient data.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "ok, also why are numbers different from year to year for the same data on seniors?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It probably comes from applicants that had applied in a previous year and weren't listed again", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "df27366a04eee0fb825807421c9643d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are program reviews when pertaining to Federal Student Aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean as part of the oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, as it pertains to oversight duties.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Federal Student Aid routinely has program reviews to make sure that a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Very well. now about Federal Student Aid, what type of text or web banners can be placed on our site?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "one is StudentAid.gov provides detailed information on federal student aid programs, applying for financial aid, and paying off student loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you give me details of the FAFSA Banners", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These FAFSA banners, available in English and Spanish, can be used to link directly to fafsa.gov, where students can complete the Free Application for Federal Student Aid FAFSA", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you want to choose one of the banner ads?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "It is not necessary", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "do you want to save the banner ??", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\".", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "db2d261dcaf06828ad9f058214f5148f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Program Reviews\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the supervisory functions of the federal Student Aid FSA?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no thanks\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What do the program reviews do?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "During a program review, the reviewers assess the school's compliance with the FSA requirements, assess responsibilities for performance errors, and identify actions the school should take to improve its future administrative capabilities.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and where are these letters of determination issued?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "these determinations are issued every year from FY2014 onwards\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what do they do after completing a program review?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "After completing a program review, Federal Student Aid issues a final program review determination FPRD, which is a report that includes each finding identified in the program review report, the school's response, and the Department's final determination. .\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how do I access all the documents associated with centered?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Visit the \"Clery Law Reports\" page.\n", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "9842fe130d9a48af02b2da1db44dfd58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are program reviews for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about its oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, what are the oversight duties of the program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "FSA conducts program reviews to make sure a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Good. By the way, I have another question related to FSA conducts program. What should I do to avoid having non-compiance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If I don't make a payment on time, what happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is simplifying repayment with consolidation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What steps should I take to successfully repay my federal student loan and avoid default?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Understanding your loan agreement, staying on top of your loan information, and making sure to contact your loan servicer if you're having trouble making payments can help you avoid default.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4ef87a2722f14b791621b5832b5235ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I came here to learn more about program reviews. Perhaps you can explain some things to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know what our duties are when it comes to reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm aware of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I read about the final program review determinations for the fiscal year 2015 somewhere?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we have the information for the fiscal year 2015 here.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I locate Final Program Review Determinations from completed third-party servicer program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Simply visit the \"Third-party Servicer Program Reviews\" page. An overview of the top program review and audit findings by fiscal year is also available.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So what are those duties you mentioned before?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal Student Aid FSA routinely conducts program reviews to confirm that a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability. During a program review, reviewers evaluate the school's compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the school must take to improve its future administrative capabilities.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I see. And what do your annual reports show?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The annual reports detail by frequency the most common findings identified in the annual compliance audits conducted by independent auditors , and identified through program reviews conducted by the Department of Education at institutions of higher education.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "b728a6212d5473ab13623aec361d82d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Program Reviews", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the parts of your supervisory functions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As part of its supervisory duties, the Federal Student Aid FSA routinely conducts program reviews to confirm that a school meets the FSA's requirements for institutional eligibility, financial responsibility, and administrative capacity.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I access all the associated documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To access all documents associated with Clery Act focused reviews, visit the \"Clery Act Reports\" page. \"Clery Act Reports\" page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I am curious what college is like, can you tell me where I can get ideas regarding this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Taking a look at the YouTube playlist will help you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there checklists for parents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we have checklists from elementary through high school for parents, such as how to support your child in their studies, where to set up a college savings account, and when to apply for financial aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there an 11th Grade checklist?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, an 11th grade checklist is available.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "73db0f306ec1e91df7e67ac3c3fbef9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are the program reviews for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know about the program oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, just wanted to know what they are", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I look at some reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can visit the \"Third-party Servicer Program Reviews\" page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where can I get the Clery act reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can find those by visiting the \"Clery Act Reports\" page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what comes next after a program review is done?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal Student Aid will issue a Final Program Review Determination, which is a report that includes each finding identified in the program review report, the school's response, and the Department’s final determination. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "that's the FPRD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the Final Program Review Determination (FPRD)", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "8fb9e526dd4b0f6a742808a3b7d40ad9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What Program Reviews does federal student aid routinely do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean as part of their oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No that is not what I mean.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Does federal student aid issue a final report of the determination of the program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, Federal Student Aid issues a Final Program Review Determination which is the report that has each finding identified in the review report, the school's response, and the Departments final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I locate Final Program Review Determinations from completed third-party servicer program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need to visit the \"third-party Servicer Program Reviews page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens after completing the program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal Student Aid will issue a Final Program Review Determination which is a report that includes each finding identified in the program review report, school's response to the findings, and the Department's final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What else does the FPRD do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The FPRD identifies liabilities if there are any and they are calculated based on the findings of the program review; provides instruction for the payment of those liabilities; notifies them of its right to appeal the amount of liabilities as appropriate; and closes the program review.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "166e4adfd7cc4b506a179130f07e0c63", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what are the program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Its purpose is to supervise the different programs granted.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What other roles do you have apart from supervision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What does it take to do a focused review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is important that you review the Clery Act Reports.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What you need to know To locate final program review determinations for full reviews.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Look for information related to Third-party service program reviews.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What does FY2018 consist of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Found Final Program Review Determinations and Expedited Determination Letters.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is Federal Student Aid issued by FPRD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It consists of the Final Program Review Determination, which is a report that includes each finding identified in the program review report.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "cb99796de1c9de0721d1bed7de6d8d27", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I receive a Student Aid Report", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should review your Student Aid Report carefully to make sure it is correct and complete.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my SAR application is complete, what should it appear?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your application is complete, an Expected Family Contribution EFC will appear in the upper right corner of your SAR.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Ok okay, now regarding reviewing my FAFSA application, is the way I receive my money by check or debit card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been offered financial aid that you accepted?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I will get help", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The financial aid staff at your college will explain exactly how and when your aid will be paid out. If you are receiving a federal student loan for the first time you should expect to be required to sign a promissory note and go through entrance counseling ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "when do I get the aid they promised?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The timing of the aid offer varies from school to school and could be as early as winter awarding for the fall or as late as immediately before you start school. It depends on when you apply and how the school prefers to schedule awarding of aid", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do I have to keep my information updated so I don't lose aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some information must be updated if it changes. Making corrections or updates online requires that you sign in using your FSA ID username and password ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c5be1c90fdca3e231a51a70c36a7f211", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what co-debtor means?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, spouse of an applicant who started an Income-Based Payment Plan Application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is noteworthy that you are not required to repay this loan by signing the borrower's IDR request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can you explain more about the ones you just mentioned?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "The FSA consists of the Joint Signature Code / Reference Number.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "As requirements you need the Reference number / joint signature code.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I verify the FSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You need to do an FSA verification.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd like to know more about FSA. Could you please describe the borrower to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "well the borrower has had a foreclosure in the last 5 years preceding the date of the credit report.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok I understand and what is the required documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "it is the Release of the lender's deed.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5ff1cc139e41e8ee03e1f72ff485cbca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm looking information related to the types of aids that you bring.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we can help you with all the information you may need.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know which are the grants?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't really know what they are, I hope you can explain it to me. But later.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "What about scholarships, would you like to hear about it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Sure, I would love to. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Alright. It's a type of aid based on academic or other achievements, or on financial need, to pay for school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to know more information regarding the Federal Perkins Loan Program. What involves in this program?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "This program involves providing money for college or vocational school for students with financial needs.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'd like to confirm if all students can apply for the Federal Perkins Loan Program?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Basically, yes. But is always necessary find out if you are eligible for it, that's when you check out your FAFSA4caster.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can you tell me on what are the requirements for the federal student aid in order to know if I'm eligible?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Some federal student aid programs have their own eligibility criteria in addition to our general requirements, so you can check with your college’s financial aid office for more information.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "24a363f8343a55e394cbd6dea39cad8b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, can you tell me how you can determine the amount of federal aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Various data are used to determine the amount of aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you tell me what the COA is, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, it's the amount it will cost you to go to school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "It is also worth noting that you must attend at least half time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Can you explain that procedure to me more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It is noteworthy that COA is always an estimate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Regarding informing my school about the aid that I will accept, what should I do if I am offered help through a printed offer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You might have to sign the offer and mail it back to the school ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I understand. I have another question about the Direct PLUS Loans for Parents. At what point would a parent on a Direct PLUS loan get the assistance money for their daughter's school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The school will give out the loan money by crediting it to the child’s school account to pay tuition, fees, room, board, and other authorized charges. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Another concern about student aid from the federal government. What is non-need-based assistance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The person in charge of estimating how much you can receive is your school.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "For example, suppose COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Excellent.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "The total amount can reach about 12 thousand dollars.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "389d7aac2f768d5277cb9c1d475c2ca8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If an offer of school aid informs me what financial aid can I receive at a university, which should I be sure of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "have you applied to various schools?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If I need to take out a larger amount of private loans in one school than in another, what should I present?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. Read about federal loans versus private loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I ask something else? with respect to types of loans. federal or private are better, what do I do when they offer me financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You might have to sign the offer and mail it back to the school ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That's great to hear! Another concern to school financial aid. I get it, but how do I figure out the net price?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You must follow a few simple steps to calculate your net price, or net cost, for each school.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can you tell me what to do if I can't get the ISBN number for my books?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you can't get the ISBN then you can ask the school for the author, title, publisher, and copyright date.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I understand as soon as I finish this conversation I will call the school to obtain the ISBN. ok and one of the steps is the cost of attendance, but does everything include it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you do not include it, request this figure from the financial aid office. Make sure it includes the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "If I don't understand what's in your offer of help?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "contact the school financial aid office", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "00e304e1973851910b81266f831bda27", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to guide me, I recently left the school and the school did not make the required return of the loan funds to the loan administrator, what proceeds?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course we can help you get more information about the unpaid refund registration to see if you can qualify\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "dropped out of school after receiving a loan from the Direct Loan Program?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "the school did not make the mandatory repayment of the loan funds?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much of my loan will be canceled if I am approved for loan cancellation?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Only the part of your loan that your school should have returned will be canceled. Contact your loan servicer for more information.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "That's great to hear! Another concern relates to teaching as a profession. What additional specifications are there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you meet the applicable requirements for an elementary, middle, or high school teacher who is new to the profession?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 12, "utterance": "you may be eligible to be highly qualified as a teacher", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What are the eligibility requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "one of them is that you must have worked in an elementary, high school, or educational services agency that serves low-income students in a \"low-income school or educational services agency.\"", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "64d6f8365e94e27a45bc0d81cc5190c2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, what if I don't certify my income and my family size before the annual deadline?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please note that it is important that you certify your income and family size by the specified annual deadline", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ok, I understand, but if I don't recertify my income before the deadline, what will I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "it would have consequences but they vary according to the plan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand but if I have not filed a federal income tax return in the last two years?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, alternative documentation of your income will be used to determine your eligibility and calculate the amount of your monthly payment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have a question about eligibility for the extended payment plan, how can I access this type of plan if I am a borrower of a Direct Loan Program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To become eligible, you must have no outstanding balance on a Direct Loan as of October 7, 1998 or on the date you obtained a Direct Loan after October 7, 1998. You must also have more than $30,000 outstanding in a Direct Loan", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What options under the Extended Repayment Plan do I have I if I have more than $30,000 outstanding in an FFEL Program Loan? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In this instance, you can choose an Extended Repayment Plan for your FFEL Program Loan, you will not be eligible for the Plan if you have less than $30,000 in a Direct Loan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I utilize the Loan Simulator under the Extended Repayment Plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The company that provides your federal student loan can help you choose whatever loan repayment plan that suits you best", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ae591eb631dfa4126c81778bc078d70e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi I have a federal student loan and am wondering if I could repay it under an income-driven repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You might be able to repayment it under an income-driven repayment plan but it depends on what type of loan you have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a FFEL Program Loan or a Federal Perkins Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have a FFEL loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You might be able to get a Direct Consolidation Loan and then you could repay under the REPAYE plan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you tell me if I'm eligible for any loan forgiveness program if I worked for a tribal government in the U.S. ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be eligible for the Public Service Loan Forgiveness Program. Read on to see if you can qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "OK good. What do I do if I want to apply for an Income-Driven Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "To apply for an Income-Driven Repayment Plan you will have to complete the paper application and provide a paper copy of your most recently filed federal income tax return or IRS tax return transcript.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I need to figure out who has to recertify or adjust their repayment plan. Who should be in charge of finishing this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I see what you mean. I'd like to ask you another question. The REPAYE and ICE Plans. What does my REPAYE and ICR payments look like?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your payment is always based on your income and family size, regardless of any changes in your income.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Is there somewhere where I can learn more about income-driven repayment plans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "You can browse our Income-Driven Plans question and answers page for more information.", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "Thank you. Where can I find these pages?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "On our website.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a4f7567e6bc3db63d13ec065b1e781bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I be a highly qualified teacher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you can be, you should only know that there are basic requirements that all teachers must meet to be considered highly qualified. There are also additional requirements that you must meet depending on whether you are a primary or secondary school teacher, and if you are new to the teaching profession.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the additional requirements for elementary school teachers who are new to the profession?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you an elementary school teacher who is new to the profession?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok note that you must have demonstrated subject knowledge and teaching skills in reading, writing, math, and other areas of the elementary school core curriculum by passing a rigorous state test.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Sure, and can you please give me more information about the SSA documentation or doctor's certification?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you need to know the points that are related to SSA", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I demonstrate that I qualify for a TPD download by providing documentation from one of three sources?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "one point is that one of the sources is the United States Department of Veterans Affairs VA", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "ok that point applies to me", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "may be eligible to qualify for a TPD download", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can you tell me another point from the SSA Documentation", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It is important to notify you that you will be subject to a three-year post-discharge monitoring period that begins on the discharge date of discharge, and that your obligation to repay your loans or complete your TEACH Grant service obligation is met. will reset if you fail to meet certain requirements at any time during this monitoring period", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b53a0003ec0ce7b419ab677c189f2fec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have FFEL loan and am wondering how much loan forgiveness am I entitled to?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The maximum amount is either $17,500 or $5,000 depending on the subject area taught.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have loans under the Direct Loan Program or the FFEL program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I only have a FFEL loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What are the basic requirements for all teachers?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you are a teacher at a public charter school you are considered to have received full state certification as a teacher if you meet the requirements set forth in the state's public charter school law.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Are you aware of the Public Service Loan Forgiveness program? What if you've already made 120 eligible payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "in this case, you must complete and submit the Public Service Loan Forgiveness Application: PSLF Forgiveness Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what are the resources of the PSLF?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "one of them is Public Service Loan Forgiveness: Request for forgiveness", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I have to be To qualify for PSLF", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you employed by a United States federal, state, local, or tribal government or by a non-profit organization?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "it's not my case", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "I am sorry to tell you that you will not be able to qualify for the PSLF", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3d3d82f099a8000e9d417f2bc60ab4ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know why I should go for Exit counseling, if it is important or can I skip it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what Exit counseling is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I don't have any idea what it is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know who should be going for exit counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I have no idea.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you any idea as to how long the counseling process takes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I don't know.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a verified FSA ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I have a FSA ID.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you will be able to go for exit counseling.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know if I have to complete exit counseling?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program must complete exit counseling each time they drop below half-time enrollment, graduate or leave school.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "47da0a514a4be3b2c4180baee217c056", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to know when a repayment plan can start.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The repayment plans starts with a lower payment that increase every two years and this can goes for 10 to 30 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a low income that you think and it will be a problem for the repayment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "NO, not really, my income is not so low, but I need to have this in consideration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Great, thank you. But what can you tell me about the payments that I need to do every month?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, if you have a consolidation loan the monthly payments start out low and get increased every two years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "It seems unfair to me that after 2 years it increases, will there be a way to minimize that? Under what conditions would my AGI be used?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you filed a federal tax return in the past two years?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "your AGI cannot be applied at this time", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What other options do I have if I need help paying my student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should contact your administrator, but you may be able to extend your repayment period through the Extended Repayment Plan or through loan consolidation. You can also temporarily suspend your refund by deferral or forbearance.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f2594c64b66e302fcb2482e5d4823c39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'm an undergraduate student and would like to preview the Direct Loan MPN. How do I go about finding this information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You said you are an undergraduate student, it that correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No that is not right.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a graduate/profession student with a subsidized or unsubsidized loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I'm not a professional student.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the parent of an Undergraduate Student?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I'm not a parent of an Undergraduate Student.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you please explain to me what a Mater Promissory Note is?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A Master Promissory Note or MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "May I received more than one loan under a MPN?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes you may received more than one loan under an MPN over a period of up to 10 years.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "11f8335b5cb113db21f7a894d6d9c875", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is the audience you are trying to reach with your sites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can share our information with potential college students, their parents, and counselors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a website that gets a lot of traffic from any of those people I just listed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yep, our site is school related ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can share our information about federal student aid with them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what kind of information do you have to share?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "On StudentAid.gov we provide in-depth information on federal student aid programs, applying for financial aid, and repaying student loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "do you have banners that we can use?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we have FAFSA banners available in English and Spanish.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do we save it so we can use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Just highlight the text of the HTML, copy it, and paste it into the HTML document for your page. Then download the image.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you have something other than banners?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We have text options where they can link to StudentAid.gov", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "bbbe0dfcf07cdb213491092e7290d6d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I want you to help me with information on the availability of federal student aid for college\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course we would also like you to share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you frequently visit their website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I am currently displaying the static banners from StudentAid.gov. What do you recommend me?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "that good. remember to include the HTML codes, see the table below that links to StudentAid.gov.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what is the objective of these banners?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "are you currently showing banner ads?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in that case highlight the HTML text, copy it and paste it into your page HTML document. Then download the image. The exact method of saving these images to disk or to your hard drive will vary depending on your operating system, browser choice, and other factors.\n", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "83c5f49245e726d0e7fc9ef7d8080907", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm ready to link to you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you can share our information with potential college students, their parents, counselors or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your website frequented by potential college students, their parents, counselors or other mentors?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, we get a lot of them coming through", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You are perfect to help us share information about federal student aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how can they benefit from your sites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We provide in-depth information on federal student aid programs, applying for financial aid, and repaying student loans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do you have for us to put on our site?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can select text or web banners to put on your site to make your visitors aware of our resources", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what financial aid info do we link to?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can link to fafsa.gov which is the official site of the Free Application for Federal Student Aid FAFSA form", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what kind of text banners do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get one that sends students to visit StudentAid.gov", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "59dbba8f99a36e7d5e61ccef3b654f7f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "asdfas", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "sadfa", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "sadfsa", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, there is no problem about it. You can always share this kind of information with your web audiences. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Another issue with inadequate data. Okay, so these are the same reasons why certain districts on maps tend to be blank?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are different conditions but Districts are listed as missing data only under certain conditions", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What would those conditions be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "I would have to answer the following question:\nAre you missing the statutory adjusted cohort graduation rate? For example, if districts merged or a new district was created after 2009/10", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if it is correct we are missing", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "that is why it is shown as missing", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If Yes, a FAFSA form is submitted but not completed, what does it say?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the student will receive an email from the Department of Education asking them to correct the FAFSA form. Email from the Department of Education asking them to correct the FAFSA form. the complete form is very necessary", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9c49b86ae3440f9647d838da05f39ca4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to contact you and help spread the word about the availability of federal student aid for college.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and what should i do?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\". \"save\" or \"download\" the \"image\" or \"image\"\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what are StudentAid.gov Banners?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have banner ads?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "you're right\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\". \"save\" or \"download\" the \"image\" or \"image\"\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "17c73e208c1829f0a4b6dabef80b8d95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to connect with you and help spread the word about the availability of federal student aid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, in that case, you can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I do if I am showing the static banners of StudentAid.gov?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "in that case remember to include the HTML codes; See the chart below that links to StudentAid.gov.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can you give me information about the Disclaimer\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "StudentAid.gov and fafsa.gov are registered domain names of the United States government. The inclusion of the attached banners on the websites maintained by other public and private organizations is not intended to endorse any expressed opinion, or products or services offered, on those external sites.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "okay. And what do I do when I present the banners?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "it is important that you highlight the HTML text, copy it and paste it into your page's HTML document. Then download the image. The exact method of saving these images to disk or to your hard drive will vary depending on your operating system, browser choice, and other factors.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and these sites are under which government's domain?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "StudentAid.gov and fafsa.gov are registered domain names of the United States government.\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f28d71ed45f6c36793d5bcfcc19495ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to connect with you and help spread the word about the availability of federal student aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what else can i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can select text or web banners to put on your site so that your visitors know the following resources", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what are StudentAid.gov Banners?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know what to do with each of the banner ads below?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "and you know what else you should do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you displaying the static banners of StudentAid.gov?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "remember to include the HTML codes; See the chart below that links to StudentAid.gov.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "438a526113293991c77ec104ebd34174", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a way to spread the word about the availability of federal student aid for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would have to link to us to share the information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have potential college students, their parents, counselors, or other mentors that frequent your website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have all those people mainly college students.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I have to do to download a banner ad?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should highlight the text of the HTML, copy it, and paste it into the HTML document on your page and you would have to download the image.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Now it's time to talk about IT Standards. Are there any student assistance services available here?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we have Federal Student Aid Specific Resources", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and you can help with the federal guidelines?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws , regulations , standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Will you need more resources?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no you answered all my questions", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9a1657631445dade9db616c29d2a3de2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I share the voice about the availability of federal student aid for college or vocational school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With us you will be able to share our information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what can i do if they visit my website frequently", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can help us share information about federal student aid with your audience.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another question, about program reviews, what is the final program review determination?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "FSA issues a Final Program Review Determination that is a report which includes the findings identified in the program review report, the school's actual response, and the Departments final determination.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I locate the Final Program Review Determinations from the third-party servicer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Visit the \"Third-party Service Program Reviews page which will give you an overview of the top program review and audit findings by fiscal year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What about FY2018?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can access FY2018.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I access all documents associated with focused-Clery Act reviews?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to visit the \"Clery Act Reports\" page.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "aa71e58fe203845af63bb8cace2e08f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about entrance counseling, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you wish to know what Entrance Counseling is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, please explain.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you NOT previously received a Direct Loan or Federal Family Education Loan FFEL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have not received any of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is the information in the Document correct to the satisfaction of the United States Department of Education?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "no, the information causing the adverse credit decision is incorrect", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you give me a description of the borrower", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "in the case of the borrower has a state, county or federal tax lien in the last five years prior to the date of the credit report, regardless of the date of the file", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What are the Mitigating Circumstances Test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the first is divorce", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "58f62ac630b5ec13054947b7b8520476", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can non-US citizens qualify to receive federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, non-US citizens qualify for federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Would my parents citizenship affect my ability to get aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Absolutely not, you can still apply for aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I apply for federal student aid? . hi Most male students must be registered with Selective Service to receive federal student aid. You must register if you are a male and are not currently on active duty in the U.S. armed forces.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "hi", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "hi", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "hi", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, sorry, but I don'y have neither of those.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Alright, then I must ask, Were you homeschooled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I was. My parents decided that was the better for me.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "That's good then, because you don't need a completion credential to show that you're qualified.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That's cool, right?. Oh ,I almost forgot, heard about something called ability to benefits, too?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You heard right. That's for people who were enrolled in college or career school prior July 1, 2012.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "60f033db0967c2394c27bacb96bb7360", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I am not a US citizen, do I not qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should not assume that you cannot get help just because you are not a citizen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok i understand but does my parents' citizenship affect my eligibility for help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "No, your parents' citizenship status does not affect your eligibility for federal student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand well what else can be done just to say hi.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "hi", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "hi", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "hi", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, sorry, but I don'y have neither of those.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Alright, then I must ask, Were you homeschooled?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I was. My parents decided that was the better for me.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "That's good then, because you don't need a completion credential to show that you're qualified.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That's cool, right?. Oh ,I almost forgot, heard about something called ability to benefits, too?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You heard right. That's for people who were enrolled in college or career school prior July 1, 2012.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2e0eae56e500ce599d2e50df42584392", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "just wanted to know about getting financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, don't forget to try and accept the financial aid funds you won't have to pay back", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your school financial aid office sent you an aid offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, haven't asked yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what about loans, any tips?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Make a budget so you borrow only what you need", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what does a promissory note do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you sign it you are promising to repay your student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what do I do when they offer me financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You might have to sign the offer and mail it back to the school ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "About receiving financial aid, do I have to request the payments from the school or do they do the process themselves?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The school must do the payments directly to you at least you ask for a different method of payment.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1ef93da34b7082bae7433debd5f7af44", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for further information on the Income-Sensitive Repayment Plan and am wondering where I could go to get this information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The main feature of these plans is that the payments increase or decrease based on your annual income", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think you may be seeking to make lower payments on your FFEL Program Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am looking to do this", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, in that case, this plan might just be for you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What are the consequence of these plans if I I don t recertify my income and family size by the annual deadline? What should I do regarding this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "it would have consequences but they vary according to the plan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What information could you give me about The Income Sensitive Payment Plan? how does it work? and how do i know if i qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, monthly payments are a feature", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is your FFEL Program loan owned by the UD Department of Education?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, the ED own my FFEL Program Loan", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "So to further your queries in this regard, you are advised to contact your loan servicer", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I have another question about FFEL Program Loan. I see, that sounds good. But this goes with the federal loans, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, that's for the william d ford federal direct loan program.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "37afb9b7f19e98b5c72d2125bded7c9d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "would you give me information from the Public Service Loan Forgiveness", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you work for a US federal, state, local, or tribal government or a nonprofit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i work for a federal government", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in this case you may be eligible for the Public Service Loan Forgiveness Program", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I enroll in Program A but then decide not to stick with it and move to Program B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case as you were unable to complete Program B because the school close only the loans you received for Program B may be discharged.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my school closes which loans are eligible for discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a William D. Ford Federal Direct Loan, a Federal Family Education Loan (FFEL) or a Federal Perkins Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I have one of those loans.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "In that case you may be eligible for a 100 percent discharge of your loan if your school closes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "My school closes and I need a copy of my academic transcript. Where can I get this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should contact the state licensing agency in the state where the school was located to find out if the state has the records.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b1dd603395629bc3025196329adad379", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I get a Public Service Loan Forgiveness", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you work for a US federal, state, local, or tribal government or a nonprofit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not for any work", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how can i be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Good If your PSLF application is denied because some or all of your payments may be eligible for forgiveness through Temporary Expanded Public Service Loan Forgiveness.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do you know of any other current plans for which I may be eligible? What other options do I have if I need financial assistance to repay my student loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You should contact your administrator, but you may be able to extend your repayment period through the Extended Repayment Plan or through loan consolidation. You can also temporarily suspend your refund by deferral or forbearance.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Yes, of course. Now I have to inquire about Public Service Loan Forgiveness Program. What if I went to work for a tribe in the United States?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be eligible for the Public Service Loan Forgiveness Program. Read on to see if you can qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who should complete the Borrowers currently on IDR Plan ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Another thing, about the Public Service Loan Forgiveness Program. What are the resources of the PSLF?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "a PSLF Public Service Loan Forgiveness Help Tool", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What do I have to do to qualify for PSLF?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "you are employed by a federal, state, local or tribal government of the United States or by a non-profit organization?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "I have not worked on it", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "I am sorry to tell you that you cannot qualify for the PSLF", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "375a963ac82d70c70446a2f30e686438", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "dfgsfsdfdfs", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure thing, Do you have work or do any kind of service during your loan that could help you with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I think I have what is needed for this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Great. Have you worked or served as an early childhood education provider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have none experience in that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been employed at a child or family services agency? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, not at all. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you been a faculty member at a tribal college or university?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am working in a tribal college.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Great. That can help you to qualify for a full or partial perkins loan cancellation, depending on the type of loan you have.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you happen to be familiar with Discharge Process? I understand, and could you tell me more about the registration procedure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must contact your loan administrator about the application process for your loan to be canceled.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I have another question about You may be eligible for a discharge of your federal student loans and/or Teacher Education Assistance for College and Higher Education (TEACH) Grant service obligation if you are completely and permanently disabled. So, what is the value of a TPD update if you are totally and permanently disabled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "frees you from having to pay a loan from the Direct Loan Program", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d8c9dcecb2f19ba5fd08d2965351c64e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what are the employment or volunteer services that qualify for the cancellation of the Perkins loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to opt for a Perkins loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if I want to choose", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you work as a provider of early childhood education?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not related to that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you an employee of a children's or family services agency?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no neither", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you a faculty member at a tribal college or university?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah that's right", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "in this case if you may be eligible for a Perkins loan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What actions would they take if they decide that I am completely or permanently impaired based on the SSA's reports or a doctor's certification ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The first thing is to notify you that your loans or TEACH Grant service obligation have been canceled;", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I have loans from the same school as well as loans from various programs. My school closed before I could complete all of the programs. In a situation like this, will I be eligible for a discharge of my federal student loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In a case like yours only loans you received for a program that you were unable to complete because of the school's closure are eligible for discharge.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f6760f292c057be5f1bbdc9d34d0b524", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Extended Repayment Plan under the Federal Student Aid Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This is a plan that allows users to avail of loan repayments over a period of up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think that you might only be able to lower repayments over a longer period of time allowed by the Standard Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think that I will affected in that way", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What are Eligible Federal Loans that are available through the FSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are a number of federal loans available from the William D. Ford Federal Direct Loan Program and the FFEL Program, which are eligible", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'd like to know about Standard Repayment Plan. What circumstances will necessitate the use of my AGI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Your AGI will be used if you filed a federal income tax return in the past two years , and your current income isn't significantly different from the income reported on your most recent federal income tax return.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "your AGI cannot be applied at this time", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What other options do I have if I need help paying my student loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You should contact your administrator, but you may be able to extend your repayment period through the Extended Repayment Plan or through loan consolidation. You can also temporarily suspend your refund by deferral or forbearance.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "82ecaf751b6d12d188df60d3987cd561", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how long are extended repayment plans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to make lower monthly payments over a longer period of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no that is too long", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what do I need to get on the extended payment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you a Direct Loan borrower?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no I haven't borrowed anything", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what types of loans can we extend?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for the Extended Repayment Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I see, that sounds good. But this goes with the federal loans, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, that's for the william d ford federal direct loan program.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What If my payment would fall under the REPAYE and ICR Plans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Your payment is always based on your income and family size, regardless of any changes in your income.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "99fde7e8b712d1c8f9d683f23f84083c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long does the extended repayment plan allow you to pay your loan back?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You could make payments up to 25 years on the extended payments plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to make lower monthly payments over a longer period of time than under the standard repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to make lower payments over a longer period of time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "That is great because the extended repayment sounds like it is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do you know how many plans exist that best suit my situation? Could you give me information about this, and if up to the deadline I have not rectified my family's data, what would be the consequence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "it would have consequences but they vary according to the plan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "By the way, for extended repayment plan, what are the eligible federal loans for it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Direct Subsidized Loans is one of the eligible federal loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have another question about consolidation loans, how are my monthly payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Well, if you have a consolidation loan the monthly payments start out low and get increased every two years.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "there is something else about Plan Eligibility. What if I am a FFEL borrower, can I qualify for an extended repayment plan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must have more than $30,000 in outstanding FFEL Program loans and have no outstanding balance as of October 7,1998.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if I have $35,000 in outstanding FFEL Program loand and $10,000 in outstanding Direct Loans?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You would be able to choose the Extended Repayment Plan for your FFEL but not your Direct Loans.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "What federal loans are eligible for the Extended Repayment Plan?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "William D. Ford Federal Direct Loan and the Federal Family Education Loan are eligible for the Extended Repayment Plan.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f461f6ada43c39fb5229980e4d0846d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long does the extended repayment plan let me pay back my loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would be able to make payments up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I really need to make lower payments over a longer period of time than the Standard Repayment Plan, is this possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can with the Extended Repayment Plan and it sounds right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How much do I need to have in FFEL Program Loans to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to have $30,000 in outstanding FFEL Program Loans; but Direct Loans are not eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What Federal loans are eligible for the Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The William D. Ford Federal Direct Loan and the Federal Family Education Loan are eligible for the Extended Repayment Plan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I reduce the cost of college?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "well you can consider living with your parents or other family.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my school is able to take a test outside of classes and I don't take a class, what consequences can I have?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may not have to pay the credits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cc6419cef7f93479c4c7790189773a14", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I want information about the Extended Payment Plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing to know is that payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower monthly payments over a longer period of time than plans like the Standard Payment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then the Extended Payment Plan may be right for you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "One thing about the eligibility for federal loans. Are there any loans that are subsidized?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, there are, the kind of direct one.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Another concern about the Extended Repayment Plan that allows you to repay your loans over an extended period of time. Who can assist me in selecting the right plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your loan servicer, the company that handles the billing and other services for your federal student loan, can help you choose the loan payment plan that is best for you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Another question I have is what should I do to request an income-based payment plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "To apply for an Income-Driven Repayment Plan you will have to complete the paper application and provide a paper copy of your most recently filed federal income tax return or IRS tax return transcript.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "There's one more thing I'd like to say to about the Federal Loans. What types of loans are subsidized?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "there are the federal subsidized Stafford Loans", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And the company that handles billing can help me choose?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "And the company that handles the billing and other services for your federal student loan can help you choose the loan payment plan that's best for you.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "If I have $ 35,000 in outstanding FFEL Program loans and $ 10,000 in outstanding direct loans, which plan can I choose?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "You can choose the Extended Repayment Plan for your FFEL Program loans, but not for your Direct Loans.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "89b11817c59b5a9b5b31e6945e8d42f6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how long are payments extended on the extended repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "so it's more time and the payments are lower?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The Extended Repayment Plan may be right for you if you want lower monthly payments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you show me what payments will look like so I get what I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your loan servicer can help you choose a loan repayment plan that’s right for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "May I also ask about the Graduated Repayment Plan. That sounds good to me. But is this apply to federal loans as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that's for the william d ford federal direct loan program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And all the loans programs can be consolidated?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, every program can be consolidated. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "There are any subsidized loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there are, the kind of direct one.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c20f4c858acff9e427a8c8f40d36f25d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need extended repayment plan help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Extended Repayment Plan allows you to repay your loans over an extended period of time. Payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you looking to make lower monthly payments over a longer period of time than under plans such as the Standard Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The Extended Repayment Plan may be the right one for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If I am looking for more information on all the federal student loans I have received, where should I go?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can visit My Federal Student Aid to get this information, where you will also find contact information for your loan servicer", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Ok good, now regarding eligible federal loans, can a FEEL loan be eligible for an extended repayment plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, FFEL Consolidation Loans are eligible for the Extended Repayment Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "There's something else going on. Thank you so much. But what can you tell me about the monthly payments I have to make?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Well, if you have a consolidation loan the monthly payments start out low and get increased every two years.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I'd also like to know on what other loans are eligible to get extended payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Some loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for the Extended Repayment Plan ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "is the FFEL plus loan one of those loans that are eligible?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, FFEL PLUS Loans are eligible for the Extended Repayment Plan", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "we need more than $30000 in loan debt to qualify right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "If you have more than $30000 outstanding on an eligible loan you can choose the Extended Repayment Plan", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ef7084e0229b09f7e0827cc4c320ddc9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long would I have for repayment of my student loans under the Extended Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments could be made up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I want to make lower monthly payments over a longer period of time than the Standard Repayment Plan offers?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it looks like the Extended Repayment Plan may be right for your situation!", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you know about the Direct PLUS Loans, would I be eligible for a Parent PLUS loans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are some eligible guidelines you as a parent must have to get a parent PLUS loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who makes the Direct PLUS loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The US Department of Education makes Direct PLUS loans to those eligible parents through schools that participate in the Direct Loan program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if any loan funds are left over?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your child's school would give you the left over funds to help pay other education expenses or the school with your authorization would pay the remaining funds to the student.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What must I do to be eligible for a parent PLUS loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you the biological, adoptive, or stepparent of a dependent undergraduate student that is enrolled in school at least half-time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, the student will be part-time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you are not eligible for a parent PLUS loan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6070e3dcc2ef2ec0a8bbba02f8a14233", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what the Extended Payment Plan consists of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "One of the important things to note is that it will be paid during the 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "There are various forms that can be considered for payments, such as the Standard Payment Plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can monthly payments be made?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is noteworthy that the payment plans are appropriate in his opinion.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "This reminds me of considered for payments. I understand but if I have not filed a federal income tax return in the last two years?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, alternative documentation of your income will be used to determine your eligibility and calculate the amount of your monthly payment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you also please explain the Loan Simulator to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are various agencies that can advise you to take the best payment plan that is best for you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do if I need more information about all of the federal student loans I've received?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can visit My Federal Student Aid to get this information, where you will also find contact information for your loan servicer", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "In relation to the Extended Repayment Plan. What is the cost per month?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It consists of a monthly payment that can last 25 years.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Can you tell me what is the eligible Federal Loans?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "There are various loan plans that are available for students.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 15, "utterance": "What if you are a FFEL borrower? What influences the payments?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "It consists of choosing the Extended Repayment Plan for your FFEL Program loans, but not for your Direct Loans.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "4bca0fcd70bbb32ef558042e9289f9a8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "The Extended Payment Plan for how long do you allow to pay the loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower monthly payments over a longer period of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not for now", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "ok I have a problem If I am an FFEL borrower, but to qualify for this plan, must I not have had an outstanding balance on a FFEL Program loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Correct FFEL Program dates must be October 7, 1998, or the date you obtained a FFEL Program loan after October 7, 1998 and you must have more than $ 30,000 in outstanding FFEL Program loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Also, what is the interest rate? I don't want to be paying an exaggerated price. Are there other resources we can use to be prepared?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you want to know more about what college is like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no, I want financial aid know how", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like to view videos about preparing for college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no unless it's financial stuff", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Would you like a tip about going to college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "ok, why not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "What kinds of checklist you got?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "We have checklist for parents and students, whether you're years away from college or just about to start.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4d3bcd1f14b5370528e2414879c5d379", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to get some help about loan application for parents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Great. No problem. Do you know what is the direct plus loan application for parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have done some research about it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Awesome, but you need to know that this loan will depend on every school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I was looking information related to a parent borrower. DO you have anything about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there is the possibility to be a parent borrower which allow you some benefits and possibilities.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question on what's the best way to check the FSA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You need to do an FSA verification.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I do not have the reference number / joint signature code?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not have the verification elements, contact the IDR applicant.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you give me the instructions to carry out such a process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have to contact the applicant to carry out the procedures.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "90c474610318be15cfed995bdcf4e74d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I wonder what is the Federal student loans for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must request them and also pay them so you have to be sure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Sure if you ask for the help.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What are the steps to apply for financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What is the Federal Perkins Loan Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "This program involves providing money for college or vocational school for students with financial needs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you need to be a graduate or a professional ???", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can borrow up to $ 20,500 a year unsubsidized.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I'm still interested in learning more about private student loans. If I am awarded financial assistance, what form of loan will I be given?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is quite likely that you will receive a student loan as part of the package. There are two types of student loans, federal and private and you should inform yourself of the differences between the two", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Who decides what type of student loan I am offered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your school decides this for you as part of the overall package that is offered to you", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "614ecf2b7bd247cff152abf47ca94cc3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "hi", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "hi", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "hi", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would also like to find out if I have documentation that is not on the list above, does it mean that I am not eligible? Can't I get help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a Notice of Approval to apply for permanent residence I-171 or I-464?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "it's not my case", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in the United States on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant exchange visitor visa?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "It is not my case either", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a G series visa belonging to international organizations?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "you are correct you are not an eligible citizen for now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I am an ineligible citizen in which category do I identify myself?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you are a permanent resident of the USA. With a Form I-551, I-151, or I-551C Permanent Resident Card, Alien Resident Card, or Alien Registration Receipt Card, also known as a Green Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5812c28dc169bfa56027d267efa5c829", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know what the requirements are to get financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out more about the basic eligibility criteria", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "will I need a diploma to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a high school diploma or a recognized equivalent like a GED certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I don't have either", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed a high school education in a homeschool setting approved under state law?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I never did home schooling", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in an eligible career pathway program and meeting one of the \"ability-to-benefit\" alternatives needed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I'm not in that program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You don't appear to be qualified to obtain a college education and that is basic eligibility criteria that you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "There's more to my parents' citizenship or immigration status than meets the eye. I understand, but does my parents' citizenship have an effect on my ability to receive assistance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, your parents' citizenship status does not affect your eligibility for federal student aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Another query about financial aid. Isn't this for anyone who applies?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Basically, yes. But is always necessary find out if you are eligible for it, that's when you check out your FAFSA4caster.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5d38ffb40ac2451ef2239a07315285ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "help me file a complaint against my school", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you believe your school is not administering federal student aid funds properly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no but I still think they messed my situation up", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what do I do if I think they messed with me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can contact your school", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you feel your school calculated your eligibility for federal student grants,, loans,, or work-study incorrectly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Has your school paid out your aid incorrectly, at the wrong time, or not at all?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I think it was in the wrong amount", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "You should submit a complaint to your school", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'd like to ask another question about help estimation. So you're going to ask a lot of questions about money?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will answer financial questions and some may ask you about your federal tax information or your bank statements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Another thing I'd like to ask, do you know about Types of Aid? I read something about loans somewhere. Is it possible for you to tell me more about them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, no problems. Loans, are money you borrow to pay for college or career school. Ths is money you will need to repay.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1d0a4684041cffb8eae6f0eebbff1ad8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I file a complaint about how my professional university manages my financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you think your school is not managing federal student aid funds correctly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I find out if my school violated its own federal policy or regulations in its administration of federal student aid programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "if your school calculated your eligibility for federal student grants, loans or work - study incorrectly", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "very well. Now for DEA Survivors and Dependents Educational Assistance Program Am I Eligible for Educational Benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, adult students also can use FAFSA4caster ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Wow, that sounds wonderful. But there's more to financial aid. Isn't this for anyone who applies?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Basically, yes. But is always necessary find out if you are eligible for it, that's when you check out your FAFSA4caster.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have another question about FAFSA4caster that I'd like to ask. Is there anything else I should bear in mind?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "also if your disbursed school paid your aid or credit balance incorrectly in the wrong amount, at the wrong time, or not at all", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "that doesn't apply to school", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Does your school not have a financial aid administrator but participate in federal student aid programs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "no neither", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Has your school or its representative made false or misleading statements about the school's educational programs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 16, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 17, "utterance": "in this case you have no evidence to file a complaint", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a969b9328c79885c2fb0aad3712d8985", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why must I list a least one college to receive my information when I am completing the FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The school or college information that you gove will be used to determine the types and amount of financial aid that you may need", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And is there a maximum number of schools that I can list on the FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When using the myStudentAid app, you can list up to a maximum of schools. When using the PDF FAFSA form, you can list up to 4 schools. Please note that you may add more schools to your FAFSA form at a later date ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When listing the schools on my FAFSA form, should I list in order of preference?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you hoping to receive federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am really hoping to", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You do not need to list your schools in order of preference for the purposes of federal aid. However some states require that you list your schools in order of preference. You can find all state information on the website by clicking on the relevant state", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Also, for FSA ID . I require assistance for my parents, who are completing the FAFSA form.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "32067a7f50a8aebc4058558bafd47a85", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what will the college do with the fafsa?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "They will use the information to determine the types and amounts of aid you may receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "do we rank our preferred schools on top?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It does not matter in what order you list the schools for federal student aid. However, to be considered for state aid, some states require your schools to be listed in a specified order.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I rank them in order for Oregon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want Oregon state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no just the federal financial aid", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "So you don't care about receiving state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yeah", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Okay, but if you change your mind you could find out if your state requires that you list schools in a specified order.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I assume the necessary information on my FAFSA form about my parents has something to do with taxes, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. You need to clarify if they have filed taxes being outside U.S.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "afd3fb8be411dc89335d4d6690a6fdf5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to fill out the FAFSA form to find out what I can get for financial aid, but I haven't applied to any schools yet because I don't know where I want to go and what I can afford. Can I leave the school part on the form blank?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello, I can certainly answer your question for you. You will need to list at least one school to help FAFSA calculate the types and amounts of financial aid you might receive. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Well, I know I want to stay in the my home state of Florida for school. Would that help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To be eligible for state grant aid in the state of Florida, you must list at least one in-state college on your application in order to be considered. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So I have to know what school I am going to before I fill out the FAFSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "No, you have to list at least 1 but up to 10 colleges that you are interested in so they can help figure out what aid you might qualify for. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Ok, I can do that then I guess. Do I have to put my favorites at the top of the list?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For federal student aid, the order of the schools on your list does not matter. In some states, there is a specified order, but in Florida, the order does not matter. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see. Well, that makes kind of sense.So is it the same if my parents is a noncitizen in the U.S. right? So how can I report my parent's information on my FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Kind of. Is that were your situation, you still should report your parent's information, but selecting the \"Foreign Country\" Option from the \"state of Residence\" section in your FAFSA form.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Umm, O.k, O.k. I see there is many options then. Look, I guess that required information touches that from taxes, I'm right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. You need to clarify if they have filed taxes being outside U.S.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7563ad4581dc677087edf1f716bfa32c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related to how to fill the the fafsa form, and the information that I need to put on it. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure thing, no problem. You most be sure that you add at least one school on your fafsa form, so your information to helps to determinate the type and amounts of aid you may receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "This also applies for the state of indiana?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, it applies for every state, you just need a eligible school in state college to be considered for state grand aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "The order of the schools I list is important?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "have you been filling your form considering the schools in a certain order?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have been putting my main chooses at the top of the application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Alright. Well that's not really necessary. SOme states require it, but you need to check the list. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Could you please advise me on what questions about my parents' details might appear on my FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4bb3c796946e27d32794f57599feb7ed", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am wondering what information to include on my FAFSA form in relation to nominating a college to receive my information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Any school that you list on the FAFSA form will use the information from this form to determine the types and amounts of financial aid that you may receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there a particular order that I must put my list of schools in on my FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The schools that you list must be in-state in order to be considered for state grant aid. There is no impact on your eligibility with the order that you give to these schools", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Should I list the schools on my list in my preferential order, or does this matter? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you looking to apply for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I will be applying for federal student aid", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For federal aid, the order of schools you provide does not matter. However, for state aid, some states require that your schools be listed in a specified order. The website will give you full information, state by state which you can use when completing your FAFSA form", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I was wondering if you can help me regarding the information needed of my parents in my FAFSA form. Can you give me some questions on what to expect from this form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "740b89ee675af8e33875cdf6a11bd149", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How many colleges should list in my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should list at least one college. The schools you choose will use your FAFSA information to determine the types and amounts of aid you may receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": " Is there any particular order I should list my chosen schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For federal student aid, it doesn't matter in what order you list the schools. But for state aid, some states require that you list your schools in a specific order.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Now I'd like to ask for the Free Application for Federal Student Aid, Is it true that information about actual or foster parents is really needed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is. Whereas you have your real parents or you being adopted, that information is required. But, as said before, there are special circumstances that avoid entirely this requirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. Well, that makes kind of sense, in matter of fact. I suppose is the same if it something like my parents living outside U.S., is that right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Kind of. Is that were your situation, you still should report your parent's information, but selecting the \"Foreign Country\" Option from the \"state of Residence\" section in your FAFSA form.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Umm, O.k, O.k. I see there is many options then. Look, I guess that required information touches that from taxes, I'm right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct. You need to clarify if they have filed taxes being outside U.S.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dd0bf68597e1587be5390e1c5d980f35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I need to list schools on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Any school that is listed will use your FAFSA information and they then use this to determine what types of aid you receive and what amount", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do I need to list my schools in order of preference?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you applying for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am currently in the process of applying", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The order that you list your schools does not matter if you are applying for federal aid, hwoever, some states require that you list the schools in order. Please review the list of states on the website and the guidance supplied", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I list any amount of schools on my FAFSA form or can I only list those schools that I have applied for admission to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can list any school on your FAFSA form, not just those you have applied to", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I appreciate it. I do also want to find out some information about information for parents of students entering college. I am going to need assistance for my parents due to the fact that they are working on the FASFA form.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "bf34455895f4fb7eb52098d751e5f56e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I have to list schools or colleges on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The schools that you list use the information that you give on the FAFSA form which will determine what type of and what amount of financial aid you will receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Should I list the schools in any particular order on my FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you applying for or will you be seeking federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I hope to", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this instance, it does not matter what order you list the schools in. If you want to be considered for school aid, some states require the schools to be listed in order of preference. There are a list of states on the website that you can look at which will give you the full information for each of those states", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible to update the list of schools that I put on my FAFSA form at a later date?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can do this but you need to contact your state agency by using the Vermont Student Assistance Corporation Student Portal", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I need to update the list of schools that I included on the FAFSA form. And I want to have information about the IDs that we have if we can share it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4b2f7ff328c375bec0a95fdea761024f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a requirement for me to list any schools on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to list at least one school, and any school that you list will use your FAFSA information to calculate the type and amount of aid that you may receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a specific order required for this list of schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Before I answer that, will you be seeking federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't think I will", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you hoping to be considered for state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not planning on state aid either", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How soon after I submit my FAFSA form will my list of schools have my information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Within a few days of submitting the form, your schools will have your information. They may not necessarily contact you directly with an offer of aid right away, there is more information available on the website", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do you happen to know anything about FAFSA Application. Will you assist me with the steps I need to take ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we will help you through everything you need to do to fill out the application properly including accepting and getting your aid.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I have another question about Order of schools on your list. Is it possible for me to change my school list at a later date on my fafsa form?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You are advised to visit the relevant section on https://sctuitiongrants.org/faq/", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3a052312b66c3273ffe7de030b0e1bff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you instruct me in filling out the FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Does each school have your information to fill out the FAFSA?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How are schools ordered to apply for the aid plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "This is to provide federal student aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "What requirements are needed to apply for federal aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You can consider other alternatives like state aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What does state aid consist of?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is important to note that for some states the order of listing of schools is paramount.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "One more thing, to finish filling out the FAFSA form, can you help me with some questions since my parents have not answered yet", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9812e9562337008b06034e692feb2f4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get any tax benefits from the IRS in relation to educational costs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can use tax benefits to get some money back that was used to pay for college expenses, for example tuition costs or loan interest costs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What types of tax credits are available for higher education expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are two tax credits that can be availed of which help offset the costs involved with tuition, fees, books, supplies or equipment. Thes credits reduce the amount of income tax that you pay", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you regularly filed an income tax return in the past?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I haven't as there was no need for me to do so", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I have heard about a Qualified Tuition Program, what is this and would it be beneficial to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A QTP/529 Plan is a plan that is set up by your school that allows you to either prepay or save up to pay education-related expenses. When you start in college, you can then withdraw funds from this account and any withdrawals made are not subject to tax", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Am I eligible for a parent PLUS loan? . To receive a PLUS parent loan, what do I have to do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you the biological or adoptive parent or, in some cases, the stepfather of a enrolled dependent college student?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "I am the biological father", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "don't have an adverse credit history?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "that's right i don't have", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Do you meet the general eligibility requirements for federal student aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "no I don't know them", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 16, "utterance": "you can't get a parent PLUS loan right now", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5be1ef6220c8630c1f2293dcb7165307", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the difference between a federal student loan and a private loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently seeking a loan to help you with college expenses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am about to apply soon and need to get more information beforehand", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should consider federal loans in the first instance", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the process involved for me to get a federal student loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you considered this federal loan for long or do you know all of the features that are involved?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am strongly considering taking out a federal student loan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The process begins with you completing a Free Application for Federal Student Aid FAFSA form. There is more information held on our website to help you through this", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Okay, that's it. I'd like to hear about federal student loans as well. The number is determined by your current status.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course if you are, an undergraduate, a graduate or professional student, or a parent", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Importantly, you can borrow less than what you offer and you can borrow more loan funds later if needed.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is recommended to ask for loans if you need it.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "789ff6310207405227b68fb127bc2264", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if you may be eligible for the cancellation of your federal student loans based on a false certification.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well you need to learn more about fake certification approval to see if you can qualify.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I choose which part or all of my primary PLUS loan could be canceled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did your school falsely certify your student ability to benefit from your training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no not yet", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you have disqualification status at the time the school certified your eligibility for the Parent PLUS Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no neither", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your school sign your name on the promissory note or other loan documents without your authorization?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes that yes it did", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "in this case your may be eligible for the PLUS loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When you meet the eligibility requirements for a discharge, will the remaining balance of your loan be canceled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes and any payment made on the loan will be refunded", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f8f8b618e8cd90b5a2a2892127d7ad93", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a Federal Family Education Loan and have heard that I might be eligible for a discharge of my loan. Is this right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes this is correct you might be eligible if your college made a falsely certified your eligibility to receive a loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my college made this false certification how do I apply for a loan discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There is a loan discharge application that you will have to complete.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I enrolled in Program A but later decided not to continue and transferred to Program B?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case as you were unable to complete Program B because the school close only the loans you received for Program B may be discharged.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my school closes which loans are eligible for discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a William D. Ford Federal Direct Loan, a Federal Family Education Loan (FFEL) or a Federal Perkins Loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I have one of those loans.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "In that case you may be eligible for a 100 percent discharge of your loan if your school closes.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "My school closes and I need a copy of my academic transcript. Where can I get this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should contact the state licensing agency in the state where the school was located to find out if the state has the records.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7d8787803a482b51607f808e0c8a45fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know why secondary schools are missing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your high school not appear in these data files?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "is correct does not appear", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are usually two main reasons why you may not see your school listed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Good to know! Another question related to Student Aid the government provides, which one is most complete website you have to this kind of information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The best choose would be studentaid.gov, it has the most complete information in-depth on federal student aid programs, how to apply and the repay of the loans. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'll have to create a whole post for the information right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Not really. You can do that or you can link your site to ours through banners directly to the information you want to share, this will save you time and effort. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you know how to use this kind of banners?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I kinda do. It should be not hard to do.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure it is. It's very easy, you just need to highlight the html text, copy it and paste it into the html document of your page along with a image.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "This applies for any kind of banner?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the variants will depends on your operative system, choose browser and others factors.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f9fbe2a6b2df186b061c0281888b088f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "why are the FAFSA completion totals lower than they should be?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know why the number of FAFSA submissions or completions is lower than you think it should be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a high school counselor or college access professional and want to know what resources we have to help increase FAFSA completion totals?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes that will help", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Federal Student Aid's Financial Aid Toolkit contains federal student aid information and outreach tools for counselors, college access professionals, nonprofit mentors, and others ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'm curious about Program Reviews as well. Is there any other information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "that's about it", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what happens after you complete a program review?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal Student Aid will issue a Final Program Review Determination, which is a report that includes each finding identified in the program review report, the school's response, and the Department’s final determination. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can we see some of the reviews?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can visit the \"Clery Act Reports\" page", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ba6917c0505503bf04c8797dd8323a77", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I'm trying to submit some FAFSA related information, and find out that I have to submit my parent's information too but, what if I can't do that because mayor causes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I assume you're a dependent student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "That's correct. I have this dependent status. What can I do then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets do some check ups first. Are both of your parents in jail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Oh, well, in fact, they are. It's kind of shame for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Well, don't worry. That's a special circumstance, so you can submit your FAFSA form without having to submit your parent information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "OH, that really is a relief. That information is kind of mandatory for real or foster parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is. Whereas you have your real parents or you being adopted, that information is required. But, as said before, there are special circumstances that avoid entirely this requirement.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Also, I need to find out Order of schools on your list. Can I change my choice of schools that I proposed on my FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will find all the information you need on the website section https://sctuitiongrants.org/faq/", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are there any implications for changing my list of school choices on my FAFSA form when applying for Grant aid awards?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to inform the relevant state agency. This can be done through the Office of Student Financial Assistance student portal", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1a16df19c04d0df0f426fd54a856d7c2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a stepfather, do I have to give that information to the FAFSA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "your stepfather is married to your legal father?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no not married to my legal father", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And in case if you were you should give that information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "whether you will need to provide information about your legal father on the application. since a legal father is your biological or adoptive father, or your legal father as determined by the state, for example, if the father appears on your birth certificate. in these cases you must provide the information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me what the COA is, please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, it's the amount it will cost you to go to school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Sure. Now I have to inquire about the legal parent. If my legal father was never married, who is my father according to FAFSA?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "answer the questions by placing that parent.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it possible that I can submit my FAFSA without information from my parents as a dependent student?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Yes, but under certain conditions, firstly, are your parents incarcerated?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "if my parents are in prison", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "ok in this case if you can be considered a dependent student and you can send your form without information from parents", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What should I provide now that I am an independent student?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You must provide information about your legal father on the application.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d427a22ca7225c74daa038760b86a6af", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to be ready for school so I need financial aid information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have checklists with the steps you can take to help your chances of getting into and being able to afford the school of your choice. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want information on helping you with time management for school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, just financial aid stuff", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "do you have one of those checklists for my parents so they can prepare for the cost too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes there is a checklist that helps parents prepare as their child gets into college", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I get it, but isn't there a better plan than the standard payment plan, one that allows me to make lower payments for longer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "then the Extended Payment Plan may be right for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I want to be chosen for the Extended Repayment Plan and I am a Direct Loan borrower, what should I consider?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "note that you must have had no outstanding balance on a Direct Loan as of October 7, 1998, or on the date you obtained a Direct Loan after October 7, 1998, and you must have more than $ 30,000 in outstanding direct loans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how are the monthly payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "your monthly payments are a fixed or graduated amount, made for up to 25 years", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f5a4bbf18c9d8e6e7ceacd12ad85f936", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with preparing for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, we have provided several checklists with steps you can take to help yourself or your childs chances of getting into or being able to pay for the school you want to attend.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What does balancing studying and having fun help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It would teach you about time management.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the ideal time to start planning for college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a YouTube playlist for college preparation that I could subscribe to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you wanting to know what college is like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am curious.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then take a look at videos in our Prepare for College YouTube playlist.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f7bdcf0423e51fc6774ceb65393c5265", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm ready to prepare for college", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we have provided checklists with the steps you can take to help your chances of getting into school and being able to afford it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what will I need to not over do the fun and partying?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You need to practice time management ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you please tell me on where I can check the best school and obtain the funding that I need for my College education?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "College is a long term investment and you can find the school and funding you need for your situation and put you on the path to success.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Also, I need to find out about the steps. Will the checklists provide that information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Our checklists have many steps you can take as you prepare academically and financially for college. We also provide websites you can explore", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "do you have steps that parents can take to help us prepare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We have checklists from elementary school through high school which includes items for them, such as how to support the child in his or her studies, where to set up a college savings account, and what to do when it’s time to apply for financial aid. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "any vids?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "yes, are you curious about what college is like?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes I am", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can look at the videos in our Prepare for College \" YouTube playlist ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1ac9cb38dc30deb426833e07fe1570b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get my kids ready for college so you can help me with that", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well we have checklists with the steps you can take to help your child’s chances of getting into and being able to afford their school of choice. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think your kids will need help balancing studying and having fun while in college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, they like to have their fun and sometimes over do it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "They can practice time management to help them succeed in school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Now, for a suitable college school, what is the best way to find a school and funding I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "College is a long term investment and you can find the school and funding you need for your situation and put you on the path to success.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "They're still watching videos, so do you have any videos that deal with school-related issues? It can help us to have an idea on what to prepare in entering school.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you kids curious about what college will be like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I think they know from some of their older friends.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like a playlist of college prep Youtube videos?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes that would help", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Do you have any tips for someone who has started preparing for college a little late?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We have a Last-minute Checklist for anyone who has been accepted into a school and is starting classes soon but hasn't applied for financial aid yet.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "20ac0b080985c8cddbbb0e1c044571cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a good way to prepare for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are checklists with steps you can take to help you or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what is good to learn by studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not sure about that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do you have videos I could look at on YouTube?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can take a look at the videos in our Prepare for College YouTube playlist that is available.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Another thing about Program Reviews. What exactly do the reviewers do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Reviewers assess the school's compliance with FSA requirements, assess responsibilities for performance errors, and identify actions the school should take to improve its future administrative capabilities.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And what should I do after visiting the page?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Visit the \"Third Party Services Program Reviews\" page. \"- Third Party Browse Program Manager\" page. An overview of the main results of the program review and audit by fiscal year is also available.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and what do these annual reports reveal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "These annual reports detail by frequency the most common findings identified in annual compliance audits conducted by independent auditors and identified through program reviews conducted by the Department of Education at higher education institutions.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2884ceee6b7057c5dae1d683fce07b51", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what would help prepare for college someday?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are checklists we provide with steps you can take to help you or your child's chances of someday getting into the college you want to.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you realize what balancing studying and having fun can help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I understand the concept.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you all ready know that it teaches time management skills.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there anything I can do to make college more easier for me to think?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will have to take time to research and understand all your options available to you and we can help you make informed decisions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "ok, another question about checklists, could you apply for me, if i'm behind with college preparations?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are last-minute checklists that are for someone who has been accepted at college and is starting soon but has not yet applied for financial aid.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there a 9th grade checklist available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, a 9th grade checklist is available at this time.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Will the checklist help with websites to explore?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, our checklists make suggestions on many websites to explore as you prepare academically and financially.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What parent checklists are there?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "The parents checklist start from elementary school through high school and include such things as how to support your child in their studies, where to set up a college savings, and when to apply for financial aid.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "743bef63e94f6ea3c52bd0033d3a3d5b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm a student looking for help with preparing for college. Can you lend me a hand?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We've provided checklists with the steps you can take to help your or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently balancing studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you'll be practicing time management.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "In regards to the choice of a school that suits me, do you have any hints or tips for me to help me make this decision?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can get tips on things to consider when choosing a school, and use our free college search tool that matches your career goals, interests, and how much you can afford.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If they had told me something about these tools, although I did not take them into account, perhaps that is why I could not do it as I wanted, I will take it into account this time. Well that's nice and all, but do you have some checklists or something?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. Whether you re a student or parent , years away from college or just about to start, our checklists will help you get ready.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you getting a late start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I have plenty of time to prepare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do the checklists on your website include things my parents need to watch out for?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, each of the checklists from elementary school through high school includes items for you, such as how to support your child in his or her studies, where to set up a college savings account, and what to do when it's time to apply for financial aid.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "9d366cad2b6a5b427c05edfeb1846310", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I am looking for information on how to prepare for college. Do you have any advice for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We've provided checklists with the steps you can take to help your or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently balancing studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, sort of.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you'll be practicing time management.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I'd like to request a Checklist to assist me with being financially and academically prepared.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Whether you re in high school now, in elementary or middle school, out of school, or perhaps never finished school , there are a number of steps you can take to get college ready. Our checklists will walk you through the steps you can take to find and get into the college or career school that s right for you and help you learn how to prepare financially. Review our checklists now! When should I start thinking about college?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "By the way, Are you a college student? Are you a parent? Are you an adult considering returning to school? Do you want to learn how to train for college or vocational school? It's more asking to money management. Do your checklists still assist me in preparing for this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. Our checklists suggest these and many other steps you can take, as well as websites you can explore, as you prepare academically and financially for college.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c6d49f7ccbf04ee3838968999ee006b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am already an adult and want to know how to prepare for professional college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Thank you for consulting us. We provide you with a checklist of steps you can take to help your chances of entering and paying for the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know how to balance studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok we will make you practice time management", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Another question concerning finances and academics. When can I begin thinking about college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Good to know. Do you know your personal advice beyond protocol? Can you tell me what college is like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Check out the videos on our YouTube Prep for College playlist.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Would I like to know what happens if I have a late start?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "this Checklist for anyone who has been accepted to a university and starts classes soon but has not yet applied for financial aid", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Which checklists can help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Middle School Checklist: Parent and student checklists that make the student think about high school and possible careers and encourage parents to monitor student progress.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What would the parent checklist look like?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Each of the elementary through high school checklists includes items for you, such as how to support your child in their studies, where to set up a college savings account, and what to do when it is time to apply for financial help", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "31152cffe34c2657b6f0521892af6f64", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are your preparation checklists about?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have checklists with the steps that can be taken to help prepare for admission and school costs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like a tip on how to balance studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah, why not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can practice good time management to be able to do both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "When can I start planning for college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Id like to ask more info about College Preparation YouTube Playlist.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Curious about what college is like? Will the videos help us with the college experience in general?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what kinds of checklists do you have?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We have checklists for students, parents, those just about to start school, or those years away from starting.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "is there a checklist for someone that has some catching up to do to get ready for college?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We have a Last-minute Checklist. It is for anyone who has been accepted at a college and is starting classes soon but hasn’t applied for financial aid yet.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "what about a checklist for juniors?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, we also have an 11th Grade Checklist", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cfc858cccd6ed507d41d4830c3f2157e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me hiring information for federal student aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Federal Student Aid Acquisitions play an integral role in supporting the needs and goals of the Federal Student Aid program. Federal Student Aid Procurement is responsible for ensuring the efficient and cost-effective procurement of Federal Student Aid products and services, while reducing costs and maintaining compliance with applicable laws, regulations, and Executive Orders", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what can you tell me about the federal IT Student Aid Standards", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Another query concerning the IT Standards Library. Is this a library?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "This is the Federal Student Aid Chief Information Officer's Information Technology Standards Library", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The IT Standards Library identifies specific Federal, Department and Federal Student Aid IT standards directly relevant to Federal Student Aid acquisitions.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I just remembered that I forgot to inquire about Federal Student Aid. I understand, and how does the Acquisition Forecast work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contractual opportunities that exceed the simplified acquisition threshold for each fiscal year. Information on the Federal Student Aid forecast, as well as other acquisitions from the US Department of Education, can be found in the ED Contract Opportunity Forecast.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you give me the contact information?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have questions about Federal Student Aid Acquisition activities?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "currently not", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "can you give me details of the procurement notices and contract requests", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "of course take into account the Synopsis of active acquisition, contract requests and other information, including drafts of work statements, special notices, notices of requested sources, etc. , are available at FedBizOpps, the U.S. Government's only entry point for federal business opportunities.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "82f1b51a42de79a1b3bf975f6a602983", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what kind of forbearance is available to me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The two main types are general forbearance and mandatory forbearance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "which would be the one for me if I'm looking for teacher loan forbearance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It would be teacher loan forgiveness if you are performing a teaching service that would qualify you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Another question about Income-Driven Repayment Plan. Could you please explain what you mean by that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Income-driven repayment plans base your monthly payments on your income and family size, meaning that in some cases, you payment under this plan could become as low as $0 per month. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me about an in-school deferment if I am enrolled in college more than half-time? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "With that option, in most cases your loan will be placed into a deferment automatically based on enrollment information reported by your school, and your loan servicer will notify you that the deferment has been granted. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any extra considerations if I am actually attending school and am active duty military at this time? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You may be eligible for this deferment if you are on active duty military service in connection with a war, military operation, or national emergency. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "If a global pandemic is considered a national emergency, then that does describe my situation. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be eligible for this deferment. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What is a Graduate Fellowship Deferment? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You could complete the Graduate Fellowship Deferment Request if you are enrolled in an approved graduate fellowship program, which is generally a program that provides financial support to graduate students to pursue graduate studies and research. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7ada177206e9e02a9a842be305531873", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what forbearance is there for a student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is general forbearance and mandatory forbearance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I need to be going though to get help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you going through financial difficulties?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have medical expenses affected your ability to make your scheduled monthly loan payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "they have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You are eligible to request a general forbearance due to your situation", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I'd also like to know if student loan deferment requires you to postpone making payments for a period of time. Is it possible for me to apply for a hardship deferment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to see if you qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you receiving a means-tested benefit like welfare?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no we aren't", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Do you work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 14, "utterance": "I don't think so", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 15, "utterance": "Are you serving in the Peace Corps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 16, "utterance": "yes I am", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 17, "utterance": "Okay, you qualify for this deferment.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 18, "utterance": "so I won't be making payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 19, "utterance": "You won’t have to make a payment, but you won’t be making any progress toward forgiveness or paying back your loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bea012ceb29d68ca434d2b2ed1b653c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If my school closes while I enroll, can I be eligible to be discharged from my federal student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you need to know the discharge eligibility requirements and how you can apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I want to be eligible for a 100 percent down payment on my William D. Ford Federal Direct Loan Direct Loan Program loans", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Were you enrolled when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "was not enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you on an approved leave of absence when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I was not on leave", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not my case either", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "We are sorry to tell you that you may not be eligible for the loan program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I understand and can you give me details of the registration process", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must contact your loan administrator about the application process for your loan to be canceled.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ec98685178ee80eab4602c6d10a744fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, What are the eligibility requirements for a discharge of my student loan if my school closes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school closes while you are enrolled with them or soon after you withdraw you may be eligible for discharge of your federal student loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have loans with the same school or different programs. Before I could complete any of the programs my school closed. What happens in a case like this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In a case like yours only loans you received for a program that you were unable to complete because of the school's closure are eligible for discharge.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'm a parent who used a Direct PLUS Loan to fund my child's education. Is it possible for my loan to be discharged due to false certification of the school of my child?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know if the school that your child attended falsely certified that your child would benefit from its training?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No this is not so.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your child have a disqualifying status at the time the school certified your eligibility to receive the parent PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes she had a disqualifying status.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Okay", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I believe that someone forged my signature on a loan document and I wish to apply for a loan discharge. How do I go about applying for a discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In this case you should contact your loan servicer and they will be able to help you.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "26b0f6c2fe37202f4b6a0763afcab3aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "when do I get the money for my books?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has you school provided a way for you to obtain your books and supplies by the seventh day of the term?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no that's why I'm here asking", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you tell me what I can do if I can't get the ISBN number for my books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you can't get the ISBN then you can ask the school for the author, title, publisher, and copyright date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That is something I understand. What if I'm instead completing the entrance counseling in order for me to borrow a loan as a graduate or advanced student?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans, Direct Unsubsidized Loans, and Direct PLUS Loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I see. Another question on book loans, when will a parent on a direct Plus Loan get the money for their daughter's school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The school will give out the loan money by crediting it to the child’s school account to pay tuition, fees, room, board, and other authorized charges. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "how do I know if they should be giving me money for the books I need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you eligible for disbursement 10 days before the term begins?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I guess not otherwise I would be getting my money", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Your school does not have to provide a way for you to obtain your books and supplies by the seventh day of the term.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e02fa4e935b71f72f664fdb89242344b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to have some information related to receive financial aid as student.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. We can bring you the best help we can provide to you. Is very important that you know that are the college or career school and not the u.s. department of education who are in charge to distribute the federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, I see. That's very important thing to know. But when I start receiving the aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The type of aid you accepted will affect when you will get your aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see... But then, how I gonna get the textbooks and all the material I need for the classes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "The school must provide you a way to get for you to obtain your books and supplies by the seventh day of the term. You were elected for disbursement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I think I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Great. That way they most provide you the supplies you need days before the term begins. You are aware that this will give you a credit balance, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I know that the money will be the one left over they take the part for all the tuition, fees and other charges. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "That's right. The same way they will provide you all the supplies you need in time, so you don't have to worry to start the course without the things you need.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Another question I have, how do you decide which student loans to accept? I do not want to choose an aid that is difficult to understand", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact the school and make sure you understand what you're accepting.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "22d763008deab95e7eb1bd952e102bb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I can't make my monthly payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have trouble making your monthly payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Contact your loan manager immediately. Your loan manager can help you understand your options.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "In addition, I need to know what the Final Program Review Determination,  What happens after a program analysis is completed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The FSA will issue a Final Program Review Determination which is just a report that has each finding identified in the program review report, the school's response, and Department's final determination.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What else would the FPRD do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The FPRD will also identify liabilities, calculated based on the findings of the program review, provides instructions for the payment of those liabilities, notifies the institution of its right to appeal and closes the review.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where would I find an overview of the top program review and audit findings by fiscal year?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To find an overview of the top program review and audit findings by fiscal year you should visit the \"third party servicer program reviews.\"", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a fiscal year 2014?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there is a fiscal year 2014.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "17a7ac5e3926bdf5bffe8fb7db868278", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, where can I find detailed information about the TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know everything about the TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not everything but most", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_no_solution", "role": "agent", "turn_id": 3, "utterance": "Unfortunately, no relevant information is found.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What happens if my obligation to pay my loans is reinstated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case Nelnet will explain the reason for the reinstallation and provide you with information on what you can do if you have questions about the reinstallation or if you believe the reset was based on incorrect information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What actions do they take If they determine that I am totally or permanently disabled as per the documentation of the SSA or the certification of a doctor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The first thing is to notify you that your loans or TEACH Grant service obligation have been canceled;", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If my loan is canceled due to TPD, do I have to pay taxes on the amount of the canceled loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In this case, if you received a TPD discharge of a loan before January 1, 2018, the amount of the loan written off can be considered income for federal tax purposes under the IRS rules of the Internal Revenue Service.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So what benefit does a TPD download generate due to total and permanent disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "frees you from having to pay a loan from the Direct Loan Program", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0f72e09196dacdd2423e86a7be71cd62", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I am totally and permanently disabled, can I qualify for a discharge of my federal student loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Note a TPD discharge for total and permanent disability frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Family Education Loan Program and / or a Loan Federal Perkins or complete an EDUCATION Grant service obligation.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I qualify for a TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must first complete and submit a TPD download request, along with documentation showing that you meet our requirements to be considered totally and permanently disabled, to Nelnet, the administrator who assists the US Department of Education with the process TPD download.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If you show that I am totally and permanently disabled according to the SSA documentation, it means that you are subject to a monitoring period of three years after discharge, what else should I know?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must be considered discharged for federal tax purposes at the end of the post-discharge monitoring period", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I'm a certified teacher, and I'm curious if my federal student loans will be forgiven because of my work as a teacher.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you teach full-time and meet all the other qualifications you may be eligible for forgiveness of up to $17,500 on your student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I have a Direct Consolidation Loan, does this qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized or Unsubsidized Federal Stafford Loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "At what time after I qualify can I apply for teacher loan forgiveness?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can apply once you have completed the required five consecutive years of qualifying teaching.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4dd9b7a0e747701ef73ba84052fe2701", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do if I forgot to update my address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Don't forget to that, there are branches you can go to do this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Please refrence local Maps or our website to find a local branch.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What if iI already moved?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Please go to a local branch with a piece of mail and update your address.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please go to a local branch and update your address.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if my insurance lapsed too?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You'll need to either bring a copy of your current, new, insurance or pay the un-insured fee.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Please make sure to bring all documentation needed to a local branch to expedite this process.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "I'll make sure to do so.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you need the forms mailed to you, or to download them, please check our website.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "I'll make sure to do so.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Thank you; it will save you at least an hour in line.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if it doesn't solve my problem though?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Provided you bring all relevant documentation to the DMV branch, you should have no issues.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f1f938a2aafd404ca51a13458ede2431", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What will happen if I let my insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a good thing that to not let your insurance lapse because otherwise, we all pay for it indirectly. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what happens when your insurance lapse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, my insurance is not lapsed right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I learn more about insurance lapses and how to surrender my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have to contact the DMV if you want to surrender your plates and ask them how to do that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How many registrations are suspended each year for failure to maintain insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be one of the 300,000 suspended registration and license if you fail to maintain insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What can I do if the inquiry letter does not resolve my problem?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "By law we will have to suspend the vehicle registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What will happen if I move to another state and I have a suspended license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible that you could still get a license in another state; but sometimes it will still be considered suspended.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ef824871ac756adcc332155f6b01ed11", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get a DIAL-IN search account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, if you regularly search DMV records for driver license, registration, vehicle title or insurance information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Since I use all those services as an attorney then I can sign up for the DIAL-IN now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Since you are an attorney, then yes you can use DIAL-IN services. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you help me understand when I will know my application has been accepted by DIAL-IN?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will review your application and then we will let you know as soon as we accept it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you complete the whole application so that we can process it as soon as we review it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I did not complete the whole application", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So once I complete the whole application and you review it, I will get my acceptance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that is correct. As soon as you complete the entire application as an attorney, then you will be accepted to the DIAL-IN service.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will DMV ask me any questions about my DIAL-IN searches I make?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, DMV will inquire about searches being made because it is in compliance.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "91504908b965f7beba2fcfc4cd523dfc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can DMV see my searches?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, they may ask about performed searches.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if the search was for someone else?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to show proof.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Will my records be shared?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the records are public.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you concerned about someone asking have they been searched?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, they will already be aware.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I didn't perform the search?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to contact us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What searches can I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Anything for employment. There's a list available.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if it doesn't work with my browser?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Update the version.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Who do I contact about my account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You can contact the DMV.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1901d688dbfbf7f424d4c1d447e594a7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are out of state insurance documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "New York will never accept out of state insurance coverage of any type.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your vehicle registered in New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It must have New York state insurance coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How long do I have to register?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have 180 days from date of your insurance ID.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Where can I find an insurance company?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The New York State Department of Financial Services website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will DMV accept copies of my insurance ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes as long as barcode can be scanned.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What do I need from insurance company as proof?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your insurance company will give you two ID cards.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e5b2e04bf3523e7a9ac0a39af439613c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you need insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you looking to register a vehicle in New York State?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No not at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you currently have insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes I maintain insurance at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Great without maintaining insurance the DMV can suspend your vehicle registration and your driver license.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What type of insurance is required to register a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV requires auto liability insurance to register a vehicle in New York.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What proof do I need for the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your insurance company will issue proof of insurance. It may be Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is that the only way to access the cards?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, your insurance will provide proof in one of two ways.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3cd0fb8c1ccf43fc7be1c0ee50923b9e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much does it cost to get a commercial registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would need to get both the county and state fees from the appropriate sources.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If it's the first time you've done this, you have a few small fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What fees are they?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I've looked at the fee chart but I don't understand it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you reference it, it will tell you all you need to know.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is there a fee chart that refrences and combines both?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No, you'll need to reference both in order to determine total cost.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What about any city fees? Like inside NYC?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are different charts for passenger and commercial vehicles. Please reference the correct one.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are there any other fees besides the ones in the charts?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Refrerence the end of those charts.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f20ca315d67b922f8190c780dd4db80d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the fees for commercial vehicles?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Use both the registration fee and county use tax charts to determine your registration fee and county use tax.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is this the original registration of your vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes it is the original registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok you must pay the fees for your vehicle plates which is $25 and your title certificate fee of $50.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there a vehicle use tax?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much is the vehicle use tax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Vehicle use tax is $40 a year and livery and for-hire vehicles in these registration classes are $400 for 1 year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about taxes outside of New York City?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The chart show the use taxes and supplemental fees for all original registrations and renewals. The amount of the sales tax depends on the purchase price and your locality.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What determines a commercial vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The fees listed in the chart are for commercial vehicles that weigh less than 18000 lbs. Diesel powered commercial vehicles hat weigh 8501 lbs or more require an additional fee.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a511aee588926b7ecf9441c9a2721dbc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do for lost or stolen plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would need to surrender the registration for lost, stolen or destroyed plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Is that really necessary?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Do I need to fill in any form if I go to the DMV office to surrender my plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes. It is necessary. If you are planning to surrender your plates at a DMV office, you would need to complete the Plate Surrender Application PDF [ 1 ] PD-7 for each set of plates you are surrendering.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you explain the steps for lost, stolen or destroyed plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. First report about the plates and state the reason for the report. Next, you would need to surrender the registration. You will then be issued with a new registration and plates.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I were to surrender my plates by mail, which date you will use for the date that I surrendered the plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will use the mail postmark date.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "When should I surrender my plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Before your insurance coverage ended.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "For surrendering my plates by mail, you will not use other dates as the date I surrender my plates, right?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is there any fee if I go to the county motor vehicle office to surrender it?", "topic_id": 7, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes. You will be charge $ 1 to process the surrender.", "topic_id": 7, "segmentation_label": 0 } ] }, { "dial_id": "379b2b7bc93a0fb7911af62c64d66749", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I surrender my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are they New York Plates or from another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "They are from another state.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Do i also need to surrender motorcycle plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You do not need to surrender motorcycle plates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if the plates are lost?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will need to report it and surrender registration.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can I do this by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes as long as the frame and fasteners are removed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I surrender them temporarily?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes you can before a season.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can another person surrender them for me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes at the DMV OFFICE.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0a76c490780c8d6b80e5f0a0461d3f53", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to renew a non-driver ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Temporary Visitor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is your Temporary Visitor status on file and in date with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Does my status need to be on file with the DMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do I do to update the status?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your non - driver ID card. Your new non - driver ID card will have your new temporary visitor expiration date", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the fee for a non-driver ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you receive Supplemental Security Income SSI and are under age 62 your fee is $ 6.50", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I'm overseas?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must renew your non - drivers ID card through the mail.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do I need my proofs?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "5d68fec39530256adc77c212879042ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what additional informative fo i need to renew non driver id card", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "if you are turning 21 soon. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if you are turning 21, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "wait until you are within 40 days of your 21st birthday to renew", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "if you renew 41 days or more before your 21st birthday. does this apply to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "your id will have under 21 on it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "non driver id overseases issued when?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you have a standard document, newly issued standard documents show not for federal purposes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what happens if my non driver id is expired for 2 years or more", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must apply for an original non driver id card, see get a non driver id card NDID", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how do i renew my non drivers id?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you must renew your non driver id card through the mail", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "am i eligible for a reduced fee?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "you are eligible for a reduced fee or no fee id. see the section reduced fee or no fee non driver ids on this page for more information", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a097a9f12a738bed82da721431953780", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to transfer credit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you wanting to transfer to another vehicle?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am wanting to transfer to another vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can only use it for a new original registration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I surrender my plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes and your receipt would indicate if you are eligible for a refund.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I ever renewed it but never used the sticker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for a refund.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I get a refund if I changed my name.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, Surrender your plates and request a transfer receipt.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I receive a refund of the first year registration fee?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "DMV will process a refund if eligible.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if the sticker was attached to the windshield?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You cannot remove it and apply.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "What about my vehicle plate fee?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "af6339383db97df7b6d2cb276a5e509a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking at a refund for a surrendered plate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would have to reference the documents I can give you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can I get a transfer credit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Only for a new original registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I can't use it for a renewal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my father died and he was the one who had the car registered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need a certificate of death, the registration itself as well as showing the car passed into your possession, as well as pay off anything in arrears.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I email those documents to you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, you would need to fill out the Next of Kin form and either fax it in or bring it into an office.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get a refund for my 1st year's registration based off these circumstances?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You would have to fill out the appropraite forms and be eligibile as said by those forms.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "What if I did not use the registration sticker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you bring that into a branch, along with your reciept., yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "831e0030e98ffa5f4755d7bbcd3fad22", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long will Driver's Ed courses be valid for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For roughly 1 one year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Maybe longer depending on the course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Does it ever expire?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I just want to know as I'm leaving the country for a few months and don't want to have to do it iagain.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "As long as the monitoring agency is still valid and reports it to the DMV, you will be fine.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What happens if I have to switch courses?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you already have a valid license, you don't have to worry about them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need supervised road training before I take my test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If under the age of 18, yes; 50 hours.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who can I do that with?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any valid licensed driver.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1b975f8ed50bc2a94b053c79bc243bce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i find a Pre licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is a DMV approved course in a classroom?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "To find providers in your area look online on in telephone directory.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Do I look for driving instruction?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I complete a high school driver education course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must have one to schedule your road test.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What topics does it cover?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "One is driving within the highway transportation system?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "When will i be given the certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "When you successfully finish the course.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens if the certificate expires?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must complete the course again.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if there are stop lines or crosswalks?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Stop brefore crossing them.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7eb233e7681db759178fbe3a2cbe8c60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "How can I help you?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You indicated you're looking to replace a license. Is this true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, I just changed my name.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Sounds like you will need to go to a branch with the relevant documents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "What documents do I need to bring?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And what if I want it sent to an alternate address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You would need to bring all relevant documents to the branch itself, as well as proof of residency at this alternate address.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Right, but I am out of the country right now.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Do you have a APO/FPO if you are military?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Yes, I do, but how can I give that information to a branch?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There is a fax number on our website you can contact for the head branch and they will be able to handle it for you.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "580634c304b6f1df7ebaf2c3a5cff20b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my permit, how do I replace it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sorry to hear that. You can replace your license or permit including commercial and enhanced if it was lost , stolen or destroyed , or after you update your address", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "i am turning 21 soon can I get it replaced?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, order within 40 days of your birthday", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get it sent to a new address or a different address?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "yes but Don t write the alternate address on form MV-44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get it mailed to me? If so, how doI do that\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes you can you can replace by mail", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I need to change my name? Am I able to do that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "To change your name or other non - address information photo , height , add / remove corrective lenses", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Ok awesome! thank you", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may also need to go to the DMV to do this", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What happens if I am visiting temporarily?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " include an additional note and clearly print the alternate address ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a5d917071665232156177cb8c355d44e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to self-certify", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What driving type will you be certifying", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Just for here in New york", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "okay, we will need a copy of your USDOT Medical Examiners Certificate", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I have it but it is about to expire, is there a problem with that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "could be because you will not be certified to continue driving commercial vehicles if your certificate expires", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "just bring in your new medical certificate so you are still certified,if it expires you will have to go to a DMV with your new certificate", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "not expired yet, I'll stay up to date on it so it doesn't expire", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "have you been previously certified then downgraded to not certified?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No , this is my first go", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I don't want to drive commercially but don't want to downgrade", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You don't need a Medical Examiner's certificate in that case but you will have restrictions on your CDL license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Will anything happen if some of my info is wrong?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You might get rejected and they will let you know why, and you will have to correct the form or submit another one with the correct information", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "okay, but I should have a medical examiner's certificate so do I need anything else to certify?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "If you get the certificate you will be certified with no restrictions and all set", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "41680c19730b59b04eda71643a76ff5f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to be certified as an escort driver", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need to apply for escort driver certification at a DMV office", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "If you need the certification test than you must go to a DMV office that offers the test", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I don't need to take the test", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what if i need to change my address", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Send your DMV ID Number Client ID Number located on your escort certificate , former address or name and your new address or name to : New York State Department of Motor VehiclesBus Driver Unit Customer Service Unit 6 Empire State Plaza, Room 136B Albany , NY 12228", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "will I need an appointment when I go in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No, you can walk in to any DMV that offers the test and complete a form and take the test", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what form would that be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to complete the Vehicle Escort Driver Application", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "are there certain qualifications I should know about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes, you have to be 21 or older, have a valid New York State driver license or valid license in the state or jurisdiction in which you are a resident and you need to pass the Escort Driver 's Certification Test ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "da721d167aa0ccf0f46ac86e166fc743", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if my vehicle is stolen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You want to report it to the police and your auto insurance company.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How do I report this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Report it to the police as soon ass possible so they can get in for in as auto theft records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if my vehicle is recovered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You registration is still active.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if my vehicle is recovered before filing form MV-78b.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your registration is still active.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need to make sure the alarm is cancelled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes make sure it is cancelled before using vehicle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do I need a replacement title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, make sure the police have cancelled aalrm and then send title to the Title Bureau with a letter explaining the vehicle was recovered.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "So I need to do this if it is recovered before the transfer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8e763956e3192a7419e94cc4156cb66a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking at recovering my vehicle.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Ok, was it stolen or lost?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "My vehicle was stolen but it's recovered now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Ok, firstly make sure the police have closed the file and documented it was returned to you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "It has been. Do I need to get my insurance company to sign it back over to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, both with the claim documentation as well as the title.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if it was totaled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your insurance company can handle that. We can process the re-registration for the vehicle itself but your insurance company wil handle the claim.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So I shouldn't reapply for plates until everything is done w/ my insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That is correct.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I get the polcie to give me a form MV-78B for this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes but that will go along with your insurance documentation.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if the plates were stolen too?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Bring that copy of your registration as well as that MV-78B.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ef2359d03c975196c5562cdba4fd9f16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I register a moped?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you give me the specs of this vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "(insert specs here)", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That sounds like it qualifies. Please check our website in order to find the relevant forms.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What documents are those?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please find all the relevant documentation on our website.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a way to do it faster than going to a branch?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can RSVP an appointment on our website at a few different branches.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Which counties?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "NYC, Winchester, Nassau, Suffolk, Rockland, Monroe, Albany and Onondaga.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't get to those counties?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "There are options, but you would have to check our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Do I need a special license to drive a moped?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "NY State treats a moped like a motorcycle as far as licenseing goes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "And what are those requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Please check the website for the appropraite chart/table.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5eb2eb348f4a6e443958592b08e4e0e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I schedule and take the road test", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Use the DMV Road test system to schedule confirm , cancel or reschedule a driving skills road test including CDL and motorcycle online or by phone .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What do I need to take the test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To find test locations: the ZIP Code for the test site - find test locations , directions and ZIP Codes ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I need to take the test in the area i am in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do not need to take your test in the area of the state where you live .\n [20] The system offers the earliest available dates and times at sites near the ZIP code you provide", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I take more tests? how do I pay for those?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can pay for additional tests online or by phone . ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a limit on how many times I can retake it/", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": " you can pay for additional tests online or by phone . ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "oh okay thanks, that does not apply to me though", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "To pay ,you must have a valid learner permit or driver license", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Do they accept a debit or credit card?", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "efcaa7a28676c6ac14d8fe1ad74e39c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with a road test.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Schedule an appointment online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are you 18 or older?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I'm over.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What happens if I fail the test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can take it again.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I have to pay?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can pay by phone or online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What will I need for a motorcycle test?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A registered and inspected motorcycle.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I'm under 18.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will need your parents to complete a form.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What if my learners is expired?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must get a new one.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "e34b1b3160d3ce255b6248b4d46a0023", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Help! I got a traffic ticket. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. I will be glad to help. If you are issued a ticket for a non - criminal moving traffic violation in the five boroughs of New York City", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Is there more than one way to address this?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Follow the instructions on the ticket for the plea you wish to make , and act promptly .", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "How do I pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you feel you need to plea it, please follow the following directions to act promptly", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you respond to the ticket in a timely manner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No I did not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I hire an attorny and bring witnesses?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " you may present witnesses and evidence at a hearing before an ALJ and be represented by an attorney .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will fine sincrease or will i have to serve jail time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is possible for both to happen", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "040a7bf85dc2901cecbdd74033279e50", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need advice on what to do after receiving a traffic ticket.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "have you received a ticket for a non-criminal moving traffic violation in the five boroughs of New York City?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you received any ticket?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are instructions on the ticket that you must follow as soon as possible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you don't answer the ticket in the time allowed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I couldn't answer the ticket on time.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "then your driver's license will be suspended and you could be found guilty of the charge due to your failure to respond a default conviction.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What are my options to pay for the hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can mail your payment, alongside with the requested information, to the Albany address listed on the back of the ticket, or you can bring your payment to any TVB office.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What would happen if I get more suspensions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your penalties will increase in the same way your suspensions increase. You can get suspended for not answering a ticket or for not paying a fine.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what could happen if I get more than 11 violation points?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "if you get 11 or more violation points in a period of 18 months, your license could get revoked or suspended after a hearing.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 15, "utterance": "when would be added to my record the points from a violation?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "the points are added in the date the violation occured and not the date you are found guilty.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fcdee2676c10e5cbbf61366c8552eefd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get a licence to drive a taxi?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "In New York State you must be 18 years of age and must have a class A CDL, Class B CDL, Class C CDL or Class E driver license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am 18 years old. How do I get a real ID?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Take required documents to the DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Ok how do I get a Class E if I have a Class C?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will complete the application, present your proof of identity and surrender your class C license and apply and pay for a Class E.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is the fee?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The fee is based on the expiration date of your current driver license and we can not calculate that fee until you apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I have to take any test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have to take the vision test or prove that you meet our vision requirement.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why do I need a REAL ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you plan on traveling you will be required to have it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is a license required to become a taxi driver?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you must have a driver license that is either a Class A commercial driver license CDL, Class B CDL or one of two others.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "If I don't get a real ID now will I have to later?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you plan on traveling you will be required to have a REAL ID.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aede8686db8cc652622178a9870ecedb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. How to I begin to drive a taxi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You must have a New York Drivers License", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Where do i learn how to apply for one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "How do I apply for a class E licensce?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " learn how to apply for your first driver license here: ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What kind of ID do I need if I expect to travel?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We recommend you come to the DMV now to get an Enhanced or REAL ID , and avoid a second office visit later \n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do I have to have aspecial drivers license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you plan to drive a taxi or livery vehicle in New York City , contact the Taxi and Limousine Commission", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the fee for the licensce?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " the fee depends on the expiration date of your current driver license", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How old do you have to be to drive a taxi?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To drive taxis and other livery vehicles in New York State , you must be 18 years of age or older ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6dd28262c457f639a827be8e943eea59", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where do I go to get an ignition interlock device?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your driving history includes alcohol - related violations you may be required to install an ignition interlock device on any and all vehicles you own and/or operate .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How would i go about getting that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may be required to install an ignition interlock device on any and all vehicles you own and/or operate ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I am convicted of it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is possible that your license can be revoked", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Why would I have to have that device?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "visit the Ignition Interlock page [ 1 ] at the NYS Division of Criminal Justice Services website", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can the problem driver restriction be applied to a class c license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "unfortunately no The problem driver restriction can only be applied to a class D license ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "will my license be revoked if i am convicted?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your driver license will be revoked", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What can happen if i am convicted of reckless driving?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " You may then apply for to the DIU for a new license and must pay a non - refundable $ 100 application fee .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8dca2a4e78a12a768c658d1645f1b750", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the Ignition Interlock Device.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a history of alcohol related violations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you may be required to install an ignition interlock device as well as the problem driving restrictions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there installation fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, the fees are explained on the Ignition Interlock page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I have to install them on all my vehicles?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, they have to be installed on all vehicles you own or operate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I drive without it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your license will be revoked.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "In all cases, or are there exceptions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will be revoked.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What happens if I have the problem driver restriction and I get a moving violation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Approval for your license/permit can be withdrawn.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8072ac153bd300f11880ec1dc22f02e5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I remove a lienholder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "It is possible. When you sell a vehicle , you do not need to remove a lien from the certificate of title . You can give the original title and the original lien release to the buyer . If you want to get a lien free title , please read below for further instructions .\n To remove a lien , you do not need to go to your local DMV", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes i need to do this thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "DId you sell a vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Yes how do I remove a lienholder?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to get a lien free title? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes I did.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is there another way my lienholder can be removed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes there is. please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1 [ 4 ]", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can they electronically file to have the lienholder removed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " a new title will not be automatically sent to you ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "If there is a lien listed, can i transfer a title?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "possibly. You can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a8879cb172ac29c30af1e6ab301aaa35", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I remove a lien holder from a title?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You need to remove a lien holder from a title certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes that is correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you sell the vehicle?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I did not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You need to get a lien free title?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can a new owner applies for registration and title if there is a lien?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The DMV will receive the title certificate and the proof that the lien has been satisfied.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I transfer a title that has a lien listed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can transfer the title certificate and give the new owner the original proof that any lien listed on the title was satisfied. Keep a copy of the proof for your records.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Has the new owner tried to process a title?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The lien is removed at that point.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0794fa57ee8a5767b3db81fbb4edf1cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for information on taxes and fees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to register a vehicle for the first time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, this isn't my first vehcile.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I bought this used.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok, will you be having a boat or trailer with it? They have additioinal fees.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Maybe. I hjave a boat trailer on another vehicle, already, though.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can use the online calculator on our website to determine this then, though know it does not include sales tax.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does it include all other fees/taxes besides sales?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, it does, for a single registration.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about making sure I can trail my boat on this vehicle as well as the original?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It would be the same price, or if the trailer is already registered, no cost as the trailer is already registered.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What about the difference between personal and commercial vehicles?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "There are separate tables and calculators for each.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Is the plate fee different than the registration fee?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, please look at the appropraite table/calculator to see the individual costs and add them up together.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "56b820a12220fbccca93ca416cb03e98", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. I'm planning to move from NY to Alabama. My questions is what do I need to do with my plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to register your vehicle in another state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you must surrender your vehicle registration and plates to the New York DMV.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I already registered my car in Alabama, but you sent me a letter about a lapse of insurance. What now? Do I need to send you proof?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. All proof must include the name and address of the registrant, and the year, make and vehicle identification number VIN of the vehicle. We will apply your proof to the NY record to reduce or clear a lapse of insurance coverage reported by your insurance company.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I need to return my old plates if my car is registered in Alabama?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, immediately surrender your vehicle registration and plates to the DMV.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Wait, what if my insurance coverage is done by an insurance in Alabama?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your insurance coverage in NY lapses, we will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright, this is interesting. So if I have a car registered in NY, can it be covered by my insurance in Alabama?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "No, that is not possible.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Is your vehicle registered in New York State? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, it is registered in Alabama. I was just wondering about this.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "da93fdb7b3d8f42eaf8dac3f5b2505aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know if I will receive a refund in the event that I fail my I-PIRP course.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you met all the requirements to complete the course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't taken it yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What about if the course is cancelled by the sponsor? Do I get a refund then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, if the course is cancelled, they must offer you a full refund. In some cases, the sponsor may offer the option of rescheduling the course at a later date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do you pay for the I-PIRP course?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Normally, the sponsor will require you to pay by credit card. However, the payment type will vary by sponsor, so it's best to check with him/her for that information.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Okay. Let's go back to my original question. Do I get a refund if I fail the course?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No. You will not receive credit for course completion or point and insurance reduction for the course. You may be offered to retake the course for no additional costs, but that is up to the sponsor.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What equipment do I need for a DVD ADM course?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need a tv and a dvd player. If any additional technology is required, the sponsors must provide this for you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How much does a I-PIRP course usually cost?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The fee for the course is set by the sponsor, so it will vary from course to course. The cost must be stated clearly before you register, so be sure to compare courses and their fees to get the best value.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "f9389893d8035a4621c7e37d26b3831d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to get my license as soon as possible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I'm 17.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are restrictions on drivers under the age of 18 called the Graduated Driver License GDL Law and it is important to know and understand them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there restrictions on where I can drive when I have a learner's permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes certainly. You may not drive with a learner permit on any street within a park in New York City or on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I ride with someone else if I'm driving a moped?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No unfortunately the only passenger who can ride with you on the moped is your supervising driver.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the rules for driving with someone who is supervising me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may not drive unless accompanied by a supervising driver age 21 or older who has a valid license to operate the vehicle you are driving. So only a person with a motorcycle license may supervise a person learning to drive a motorcycle", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And if I'm learning to ride a motorcycle, what then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, your supervising driver must exercise general supervision of you while you operate the motorcycle and remain within one - quarter mile of you at all times.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And can he ride with me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes but only your supervising driver is the only person who can ride with you.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "And I can't go through Central Park?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "No the rule is that you may not drive with a learner permits on any street within a park in New York City.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1ede0c287403017eeb6fda32650827aa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about how much I need to take my road test once I get my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Are you under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's right.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case. You need to wait at least 6 months from the date you received your learner permit to schedule your road test.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But I will still need supersion of someone?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That's right. You may not drive unless you be accompanied by a supervising driver age 21 or older with valid licence.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "But what happens if I have a learner permit for a motorcycle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case your supervising driver must exercise general supervising of you while drive, remain within one to quarter mile of you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is that really necessary?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes it is. It's very important that you understand the graduated driver license law the restrictions on drivers under age 18.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Even if is a little motorcycle as a moped?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right. The same passenger rules apply. The law is for everyone.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "050ae1d24ee7ec46238167b13e1b1e7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with obtaining a learners permit for a minor.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the one seeking the learner's permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, my 16 year old son.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "After he obtains the learner permit, are there any restrictions on where he can drive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, there are restrictions. Learner permit holders aren't allowed to drive on any street within a park in NYC or on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you operate a moped with a motorcycle learner permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, but the same motorcycle passenger rules apply to mopeds, as well, meaning the only passenger allowed to ride with you is your supervising driver.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What about a motorcycle learner permit Class M license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The same rules apply. Your supervising driver must exercise general supervision of you while you operate the motorcycle and stay within a quarter mile of you while you ride.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can those over the age of 18 drive without supervision while holding a learner permit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No. Learner permit holders of any age can't drive without a supervising driver.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c3fb592c073ff2de66b5ed78fad62d69", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out how long I have to wait to take my road test. I just got my learners permit. Can you explain how long it will take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm 20 years old already.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I really, really want to drive. Is it true that I can't drive with a learners permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You may not drive with a learner permit on any street within a park in New York City and on any bridge or tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's a strange regulation, but OK. I have a learner permit for a motorcycle class M. What do I need to consider?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case your supervising driver must exercise general supervision of you while you operate the motorcycle and remain within one-quarter mile of you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I ride a moped instead?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then the same passenger rules apply.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Let me get this straight. If I ride a moped with a learner permit, the same rules for passengers apply as do when riding a motorcycle??", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Correct, the same passenger rules apply.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f6a6e0ecbb22f6d9a4d57520762be6c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How is the restriction in case of minors under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you are under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " it is very important that you understand the Graduated Driver License GDL Law and the restrictions on drivers under age 18", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How long do I have to wait after I get my learner permit to take my road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you are under age 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If i have a motorcycle learner permit Class M , MJ or Limited MJ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "your supervising driver must :\nexercise general supervision of you while you operate the motorcycle, and remain within one - quarter mile of you ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If i operate a moped with any valid class of learner permit", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the same passenger rules apply ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How long do I have to wait after I get my learner permit to take my road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you must wait at least 6 months from the date you received your learner permit to schedule your road test ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "bb808034fb6f47379bb9e63760ade60a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. My daughter is 17 years old and I came here to find out what she needs to consider, being an underage driver.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under the age of 18 or are you the parent of a driver under the age of 18 ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, my daughter is under the age of 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it is very important that you understand the Graduated Driver License (GDL) Law and the restrictions on drivers under age 18.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "She has a learner permit though, does this mean she can't drive on her own?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, she may not drive unless accompanied by a supervising driver age 21 or older who has a valid license to operate the vehicle she is driving. For example, only a person with a motorcycle license may supervise a person learning to drive a motorcycle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. And how long until my daughter can take her road test? She just got her learner permit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "She must wait at least 6 months from the date she received her learner permit to schedule her road test.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "So... how long until my daughter can take her road test? She just got her learner permit.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you under the age of 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No. I wanted to ask for my daughter, though.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if she operates a moped with any valid class of learner permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case the same passenger rules as for normal vehicles apply.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3ce266436e42378366edaa3d86d6685a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How soon can I take the driving road test after I get my learners permit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm 17", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You have to wait at least 6 months from the date you received your learner permit to schedule your road test. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "are the moped rules the same as motorcycle learner permit rules when it comes to a supervising driver?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you operate a moped with any valid class of learner permit, the same passenger rules apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "so the supervisor has to be on the moped with me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They can ride on the moped with you or remain within one-quarter mile of you and keep you in sight at all times. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so the moped and motorcycle rules are the same for who needs to be with me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The only passenger who can ride with you on the motorcycle is your supervising driver. If you operate a moped with any valid class of learner permit, the same passenger rules apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and the supervising passenger guides me on whatever comes up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The supervising driver should exercise “general supervision” of you while you drive ", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "d6a012c1c446cb4c4558b7235406176f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm under 18 and need help getting my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under 18 or are you the parent of of a driver under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm under 18 and looking to get the permit for myself.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. It's very important to understand the Graduated Driver License and the restrictions on drivers under 18.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can passengers ride in my vehicle while I have a learner permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No, only your supervising driver.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can my 19 year old brother who has a license supervise me while I drive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No, sorry. The supervising driver must be 21 or older and hold a valid license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When can I take my road test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Due to your age, you will need to wait 6 months after receiving your learner permit before you can schedule the road test.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I wanted to get a motorcycle license, do the same supervising rules apply?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but only a person who has a motorcycle license can supervise you.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ff74198adf40c60adef45d77011b8a4f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm searching information related with drivers around the age of 18.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you under 18 or are the parent of a driver under age 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm not under 18, but I know someone who is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I wanted to know if someone under 18 have any kind of restriction when to drive if is just a moped bike?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, the rules for passengers applies too. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's something that even applies when this person has a learner permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, of course. There must always be a supervising driver, who must exercise general supervision all the time while the motorcycle is operated.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "But this person can drive to everywhere right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No, not really. With a learner permit you can not drive on any street within a park in new york city or any bridge or tunnel.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And once this person be over 18?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "This person will need to wait at least 6 months from the date when he or she received the learner permit to schedule his or her road test. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "55f812933a041545b238be020c83c71d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm under 18 and have questions about getting my learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Are you the person under 18 or the parent of the driver under 18?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I'm the person under 18 who will be getting the learner permit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay. The first thing you should do is review the Graduated Driver License Law and restrictions for drivers under 18. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Since I'm under 18, when am I allowed to take the road test?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can schedule the road test 6 months after the date you receive your learner permit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What about a motorcycle learner permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need a supervising driver that will exercise general supervision and stay within one quarter mile of you while you ride the motorcycle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any restrictions on where I can drive with a learner permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. While you have your learner permit, you won't be able to drive on any street within a park in New York City or on any bridge/tunnel under the jurisdiction of the Tri-borough Bridge and Tunnel Authority.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How old does my superivising driver have to be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your supervising driver must be at least 21 years old and have a valid driver license.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "db2306f5e854734e7940feeeb0072f58", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you answer a few questions I have about exchanging my driver license from another state, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You must exchange your-out-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I have to do this within a month of becoming a NY resident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you suggest a topic to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Driver License.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's a great topic. But I have another question. What should I do if I can't get a letter or abstract showing the date of issue?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you must apply for a new, original driver license. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Will do. By the way, is paying taxes enough to be considered a resident of NY?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NYS.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I need to visit the DMV office to make an exchange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. This transaction can only be processed in person, at a DMV office.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Would you like a faster service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "No, that's alright. I have time.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Would you like to visit the DMV office in another county?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "No, that's alright. I'll visit the NY one.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fd2a9f62f63bb09e561050f3094ebd61", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we want to open a snowmobile dealership", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to apply for a snowmobile dealer business certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To apply for a snowmobile dealer business certificate you must use the Application for a Snowmobile Dealer Registration form.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "we have the name and everything ready so what do we do if we are going at it as an LLC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "LLCs have to submit a copy of their Filing Receipt from the Department of State.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how do we do that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Instructions to file can be found on the NY State Department of State website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what do we do about the certificate of authority?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Certificate of Authority and Sales Tax ID number are issued by the New York State Department of Taxation and Finance. You can apply by visiting the NY State DTF website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do we get a surety bond with you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The DMV does not provide Surety Bonds. You will have to contact a surety insurance company and have them fill out the Dealer Bond Under NY State Vehicle and Traffic Law Section 415.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "last question, what does our official registered dealer sign have to be size-wise?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The sign must measure at least 3 feet wide by 2 feet tall, and it needs to be a red background with white lettering.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "26666248a64974c6398c0b5c5a08f17a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay a civil penalty to the driver by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "yes, To pay a driver civil penalty by mail for uninsured operation or uninsured accident ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok how do i do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "send a certified check , personal check or money order payable to Commissioner of Motor Vehicles", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how is the process to pay online", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " if the order was issued between June 1 , 1972 and April 30 , 1989 , the civil penalty is $ 300", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "To pay a civil fine to the driver by mail for a chemical test refusal, what must be done?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "send a certified check ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If your order was issued before that scheduled date", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if the order was issued between January 1 , 1981 and June 30 , 1990 , the civil penalty is $ 100", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "if the order was issued between May 14, 2003", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " the civil penalty is $ 500", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "810618b39585e3ad40229665a1202cdf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about if you can pay a fine by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can To pay a civil penalty to the driver by mail for an uninsured operation or an uninsured accident, but you must meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can do this by sending a certified check, personal check, or money order made payable to the Commissioner of Motor Vehicles", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I pay more than one civil penalty online at the same time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Pay a civil driver's fine online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If the order was issued between November 1, 1992 and October 31, 1996, how much would the fine be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "the civil fine would be $ 250", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If the order was issued between January 1, 1981 and June 30, 1990, how much would it be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the civil fine would be $ 100", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if you are suspended for a violation of the zero tolerance law?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you are suspended for a violation of the zero tolerance law, [34] you must wait until the suspension period ends, pay a suspension termination fee, and have a valid driver's license before you can legally drive.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "07b3ef118448d80f7c38bd4ff4aa23f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello a question can I pay a fine by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "of course you can pay a civil penalty to the driver by mail for uninsured operation or uninsured accident", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I don't have to pay a fine", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "If the fine was generated in 1980, how much was the fine?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "the civil fine would be $ 300", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if it was before 2006?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the civil fine would be $ 350", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and can I pay more than one civil penalty online at the same time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You are not required to pay all of your civil fines in one transaction, but you cannot be approved for a new driver's license or the restoration of your driving privilege until you pay all of the civil fines you owe.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If the order was issued between July 1, 1990 and October 31, 1996, what would be the fine?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the civil fine would be $ 500", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can additional fines be paid in a single section?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can return to the transaction later to pay additional civil penalties.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "And if it is by check, where should I send it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "I must send it to the NYS DMV6 Empire State Plaza Driver Improvement Unit, Room 338 Albany, NY 12228 474 - 0774,", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "317e6ec4a06c5619d584800a60aadcf3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay this driver civil penalty by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is it for an uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes the latter, where do I send it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may send a certified check, personal check or money order payable to Commissioner of Motor Vehicles at Insurance Services Bureau NYS DMV6 Empire State Plaza, Room 332B Albany, NY 12228", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How much is it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If the order was issued between November 1, 1992 and October 31, 1996, the civil penalty is $250.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who do I make the check out to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your check must be payable to the Commissioner of Motor Vehicles.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any information about driving tickets?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you may click on this link Tickets.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why are there so many different amounts?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This is the civil penalty amount effective 11/1/2006. For example, if your order was issued between July 1, 1990 and October 31, 1996, the civil penalty is $ 200.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if it was way earlier than that?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The further back it goes, the greater the amount. If the order was issued between June 1, 1972 and April 30, 1989, the civil penalty is $300.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "db09e08db5baede0056c00468c045aac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if I can pay by mail a civil fine?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to pay a civil penalty to the driver by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What is the main topic of this information? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Tickets", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How much is the fine if the order was issued between September 1, 1983 and June 30, 1990?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the civil fine is $ 250", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much is the fine if the order was issued between July 1, 1990 and October 31, 1996?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "the civil fine is $ 200", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if the order was issued between June 1, 1972 and April 30, 1989?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the civil fine is $ 300", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "345fb3a63a090ada2121a4cd9cadd0f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I pay my driver civil penalty by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to pay driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No it is not for uninsured operation or uninsured accident.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "How do I know how much the penalty will be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The reason for the suspension or revocation will determine the amount you pay.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I pay at the DMV office?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you are able to pay the driver civil penalty at the office listed on your suspension or revocation order; but is may faster and easier to pay online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is the amount I pay if the order was issued between June 1, 1972 and May 14, 2003?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The civil penalty would be $300 then.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What is the amount if the dates of the order was issued November 1, 1996 through October 31, 2006?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you will have to pay the civil penalty of $350.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What can I use to pay my penalty online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would be able to pay with a credit or debit card and your name and address on DMV records must be correct.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "572c107f6030aa64232e54e61b7a5b72", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need some guidance with paying a driver civil penalty by mail.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you should send us a certified check, personal check or money order payable to Commissioner of Motor Vehicles.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What penalty do I have to pay if the order was issued on April 1, 1993?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the civil penalty is $ 200.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. And in which cases do I need to pay the penalty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you refused to take a chemical test for alcohol or drugs, if you operated or permitted the operation of a motor vehicle without automobile liability insurance or if you operated a motor vehicle involved in a traffic crash and the vehicle was not covered by automobile liability insurance and your driver license or driving privilege was revoked you need to pay the penalty.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I have another penalty, issued on August 1, 1989. What penalty do I have to expect from that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case the civil penalty is $ 250.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Finally, what does a penalty issued on August 12, 1994 cost me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can you suggest a topic?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Tickets.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c4fb3f24fc02df0656836583df0f1fc4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please fill me in on how to pay a driver civil penalty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you wish to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not by mail.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What fee do I have to pay for a penalty that was issued on March 3, 1996?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "And what fee do I have to pay for a penalty that was issued on August 21, 1988?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case the civil penalty is $ 300.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Alright, fair enough. Can you suggest a topic?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Tickets.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What fee would I have to pay for a penalty that was issued on October 7, 2005?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case the civil penalty is $ 350.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "And what fee do I have to pay for a penalty that was issued on March 22, 1995?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "In that case the civil penalty is $ 500.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c133078c0b8c5805ef25afedc6cb96e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I urgently need to know more about driver civil penalties. There is one I need to pay asap.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to pay a driver civil penalty by mail for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not by mail. It needs to be faster than that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What do I need to make a fast online payment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You must provide the last four digits of your Social Security Number, your DMV ID Number Client ID Number from your NY State driver license, learner permit or non-driver photo ID card see where to find information on your driver license.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That's a start. Can I pay it at a DMV office too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can pay the driver civil penalty at the office listed on your suspension or revocation order, but it s much faster and easier to pay online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "OK. And do I really have to pay it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, in many cases. For example, if your driver license was revoked because you refused to take a chemical test for alcohol or drugs, or you operated or permitted the operation of a motor vehicle without automobile liability insurance, or you operated a motor vehicle involved in a traffic crash and the vehicle was not covered by automobile liability insurance.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Alright. And what does an order that was issued on the 2nd of March, 2005 cost me? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The civil penalty for this is $ 300.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "That's bitter. I have another one though. In April of the same year. Is it the same amount?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The civil penalty for this one is $ 350.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6ae750f18ee5a6dbce5067cfa7b7203c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I pay my driver civil penalty through mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is it for uninsured operation or uninsured accident?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, it is for uninsured accident.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would need to send a certified check, personal check or money order made out to Commissioner of Motor Vehicles.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it possible to pay a driver civil penalty online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can pay a driver civil penalty online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have an order issued between May 1, 1989 and May 14, 2003, what would the penalty be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The civil penalty you will pay would be $500.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I had an order issued between January 1, 1981 and June 30, 1990?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to pay a civil penalty of $100.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the penalty again for the dates from July 1, 1990 and October 31, 1996?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The civil penalty would then be $500.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "81bfd1b117b769896efef664cd29b9b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a repair problem with my van, can you answer a few questions about that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, attempt to resolve the issue with the management of the business. Keep a written record of all contacts with management in addition to details about the repair.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to submit a complaint electronically?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that'd be great.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In order to do so, download the complaint report available at the link above to your personal device. Attach and then email the completed report as well as any supporting documents to our email address. Please note that DMV staff will communicate with you through email.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I inspect my van after it was repaired to make sure they didn't screw me over?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. You have the right to inspect your vehicle at the shop before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for the repairs, or to inspect it in areas where only authorized employees are allowed.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I have received a court settlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case, I'm afraid, restitution through DMV is not available.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "That's a pity. Can you tell me about this repair shop act I heard about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Gladly. Under the Repair Shop Act, thousands of dollars are returned to consumers each year through mediation and restitution. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Oh, that is interesting. Can you give me any additional information about this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Additional information can be found at: Report a problem with a DMV regulated automotive business on our website.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5b4adbeef2991e8bc0d172007637b888", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I'm 17 years old and I have some questions about restrictions for drivers under 18. Can you answer them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. In addition to the learner permit restrictions that apply to everyone the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you not comply with these restrictions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I don't agree with them. The system is holding us back.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't comply with these restrictions, your junior learner permit or junior driver license could be suspended or revoked for 60 days.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I'm 17. Do you think I'm going to follow your rules?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. You must obey the restrictions, if you are under age 18, and the regional junior learner permit and junior driver license restrictions explained on our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Pff, like I care. What if I want to drive to my girlfriend in Long Island? Are there different restrictions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, in Long Island which includes Nassau and Suffolk County you will have different driving privileges.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How do I change my junior license to a senior one then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Simply bring your junior license and the Student Certificate of Completion MV-285 that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Yeah, yeah. I'll do that when I feel like it. So where can I drive?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "our driving privileges will vary depending on which of the following geographic regions you will be driving in, for example Upstate New York which is defined as any county north of the NYC border. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "So can I drive outside NY with my junior learner permit?? I wanna do a road trip with some hot girls.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state. You must obey the junior permit and license restrictions that apply in that state. Check with the police or motor vehicle authorities in the state you will visit.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "94169fb91700bfe710271ecb4d3712d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Since April 1 , 2010, DMV has issued Empire Gold vehicle license plates . DMV no longer issues Empire Blue and White plates ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Can I keep the same plate number if I request Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Yes. You can get new Empire Gold plates and keep your personalized plate number when you renew your registration ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how to order Empire Gold plates", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "when you renew your online registration you can", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "For a statewide list of local recycling coordinators?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " visit the web site of the NYS Department of Environmental Conservation at http://www.dec.ny.gov/chemical/8511.html ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I need a new board", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you need to pay a plate fee . the fee for a set of two vehicle plates is $ 25\nthe fee for a single plate for example , a plate for a trailer or motorcycle is $ 12.50", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I would like to continue maintaining the same plate number", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "your vehicle is registered in the one of the classes listed below?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "3e5b45d3ad0528724e3ff00788fa4ef0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need Information on Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. The DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "In which cases can I get Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "want to get Empire Gold plates?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to know what to do when you receive your new Empire Gold plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How much should I pay if I want to get the new boards?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In addition to your renewal fee, you'll need to pay the new license plate fee of $ 25 for a set of two new plates, or $ 12.50 for vehicles that receive individual plates. You will not be charged an additional fee for maintaining your same number as you currently pay a custom annual fee.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "am i required to get the new plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You don't need to get new Empire Gold plates and pay a plate fee when you renew. You can renew and keep your current plates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1f1e503382a591cf7c14adc1cf079ba1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "could you give me information about Empire Gold plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, Empire Gold plates were released on April 1, 2020 and the DMV will no longer issue the Empire Blue and White plates. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is the cost of exchanging a plate when registration is not due?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The cost of exchanging a plate before the due date is $3.75 additional fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I receive the same plate number if I request an Empire Gold plate?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can get new Empire Gold plates and keep your number to your personalized plate when you renew your registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "IDo you want Empire Gold plates but your current personalized plates are not up for renewal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, not at this time.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can i keep my current plates and not get Empire Gold plates when i am up for renewal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You actually can keep your current plates or order the Empire Gold plates when up for renewal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a topic I can look up online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can look online under the topic Registration.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What should i do with my old plates when i get my new Empire Gold plates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should use a permanent ink marker to cross out the plate number or otherwise deface the plates before you recycle your old plates.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "18989f5d45b3c2fda47c95314de762e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information on Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. The DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I get Empire Gold plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will get Empire Gold plates when", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how much should I pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must pay a license plate fee.\n the fee for a set of two license plates is $ 25\n the fee for an individual license plate, for example a license plate for a trailer or motorcycle is $ 12.50", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What to do with old Empire Blue and White plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know what to do when you receive your new Empire Gold plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do I get a state list of local recycling coordinators?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "visit the New York State Department of Environmental Conservation website at http://www.dec.ny.gov/chemical/8511.html", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b75cf531a9506d681ffce870bd1b9245", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Information about Empire Gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Since April 1 , 2010 , DMV has issued Empire Gold vehicle license plates . DMV no longer issues Empire Blue and White plates", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how Keeping my same plate number", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " your vehicle is registered in the one of the classes listed below?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can keep the same plate number from your current plates on your new Empire Gold plates for an additional fee of $ 20.00", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "When you are eligible to Empire Gold plates", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You will get Empire Gold plates when you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what is subject", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Registration ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " If your registration is not due to be renewed , but you want to order Empire Gold personalized plates to replace your current personalized plates", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can order Empire gold plates online or at a DMV office .There is an additional $ 3.75 plate exchange transaction fee to order Empire Gold plates when there is not a registration renewal ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2eeb5f51f1580cc86238311421ed01d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know more about the gold plates", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, since April 1, 2010, DMV has issued Empire Gold vehicle license plates. DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can I get the gold ones if mine were stolen or do you give me the same ones I had?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will get Empire Gold plates when you apply to replace plates that were stolen", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I take in my white plates when I get the gold plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't return your old plates to the DMV. You should recycle your old plates based on local guidelines.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I had custom plates can I keep the number the same when I get the gold plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can get the Gold plates and keep your personalized plate number when you renew your registration.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Will it be a while before you have to renew your registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can still order Empire gold plates online or at a DMV office to replace your current personalized plates . There will be an additional $3.75 plate exchange transaction fee to order Empire Gold plates when there is not a registration renewal. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what is the fee for the plates on top of the 3.75?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The fee for a set of two vehicle plates is $25", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "af1d26a435579950c7d1d46197589183", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon, May i have clarification about some doubts i have with colored plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Very well. For starters, those plates has been issued since 2010. And in case you wonder, DMV no longer issues the blue and white types.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Well, that's interesting, because i was about to ask what could i do with some old plates of those colors.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that regard, DMV doesn't have any more use for those colors, so if you receive gold plates, don't return the other ones to us. Intead, recyle them according to local procedures.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh right, oh right. So, how can i get those gold plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can proceed in three different ways: By phone, online or at a DMV office. Mail will be used to sent you the separate documents.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And that's how ordering works then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's correct, just like i said to you a while ago.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you know how to avoid traffic tickets while you are waiting for your new plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, i don't know that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "While you look for that. Can you tell me how i could locate this information on your portal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure. You can locate it under the \"Registration\" topic.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dc00a7f5bd17fc480e7715c5f70ccd20", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about Empire Gold plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. DMV has issued Empire Gold license plates since April 1st, 2010.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I get Empire Gold plates, can I keep my same plate number?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your vehicle registered in one of the qualifying classes listed on our website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I think it is.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Great. In that case, you can keep your same plate number, but you will have to pay an additional fee of $20.00 when you get Empire Gold plates. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I've received the new registration documents, but not my plates. What do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Although your plates have not yet arrived, you should put the new registration document on your vehicle. Be sure to put the new plates on your vehicle as soon as they are received.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, I need to put the registration document on my vehicle, even if I don't have the plates?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that is correct.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I order Empire gold plates online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Absolutely. Please be advised that you will be charged an additional $3.75 plate exchange transaction fee, if there is not a registration renewal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if my plates ever get stolen?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will get a replacement for the Empire Gold plates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8208cc0838c876a39885d00bb4109530", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. Can i get information about gold plates, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, you can. I can say to you that DMV has issuing those plates since April 1, 2010. Also, you must know that DMV no longer issues those blue and white plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. So, in case i receive a new Golden ones, what do i do with those old blue and white ones?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can send or get them to a local recycling facility. Visit the NYS Department of Environmental Conservation to see a list of such facilities.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there any security measure i must take regarding the plates disposal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In fact, there are. You must make sure to separate your plates and put them in the recycle bin with some time between them, such as two weeks time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, right, quite obvious really. Is receiving these plates means that i'll get a new plate number?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "That's correct, but you can retain your old plate number under certain conditions. Does your vehicle has its registration under one of the following classes: Passenger, commercial motorcycle or trailer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Oh yeah, it has its registration under passenger.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Good. Then you can keep the same plate number from your current plates on your new Empire Gold plates, just paying a $2.00 additional fee.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Umm, o.k, that doesn't seems too much. I know i should have asked this before but, what do i need to get those plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You're certainly right about that, but do not worry. You may be able to get these plates when you apply to replace plates that are lost or stolen, or apply for a new original registration, or when you order new personalized plates.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "722670c4d1d46fe2427c7450ea438af4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what can you tell me about those Empire Gold plates?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Since April 1, 2010, DMV has issued Empire Gold vehicle license plates. DMV no longer issues Empire Blue and White plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ah, I saw my neighbour with one of these plates and immediately wondered what those are. Now I know. What if my car is registered in one of the classes listed on your website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can keep the same plate number from your current plates on your new Empire Gold plates for an additional fee of $ 20.00.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand. And how do I place an order?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can order Empire Gold plates by phone, online or at a DMV office. The new plates and registration documents will be sent to you separately in the mail.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I have another question. Do you know how I can avoid traffic tickets before my plates arrive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. Simply put the new registration document on your vehicle even if your new plates have not yet arrived. Put the new plates on your vehicle as soon as you receive them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do I have to order Empire Gold plates when I renew my registration online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. This also applies when you renew your registration by mail or at a DMV office to replace your current plates when your registration is not due for renewal.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what should I do with my old plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you receive your new Empire Gold plates?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I have them here.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Then do not return your old plate to the DMV. Recycle your old plates based on local guidelines.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "be98bb760dd7ff224ec9d75d5fd51bd9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my insurance while on active duty and have some questions", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You are required to maintain continuous coverage or surrender your plates before being deployed. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Were you unable to keep your insurance while on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, it just wasn't on my mind and I don't get notices and anything like that while deployed", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return. You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance \n or surrender of plates, and signed and dated copies of deployment and return papers, or DD-214. You can present these documents at any DMV office , or mail them to us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "where can I call if I have more questions after I log off?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can contact the DMV Call Center", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what do I do if my license expired while I was deployed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can renew your license if it was valid at any time during your military service. Active military personnel will have to show proof of date of entry into military service", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is anything being done to help us when this happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, pursuant to Executive Order No. 2 by Governor Andrew M. Cuomo, all licenses and registrations for New York State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq will automatically be extended. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how much time do I have to renew my license after it expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "826294304e137d2a30d481fade7a26ec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need driving record help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what the CDL driving record abstract is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I don't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to get your driving record online through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, wanted document help", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "are CDL driving records legit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The abstract of driving record is a certified DMV record. It includes a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a security watermark. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "so the employer will accept it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "I don't see why not, it is a certified DMV record", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "where do I go to get it online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can go to MyDMV", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b180df810bdee917ef43765903680cb8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what is a CDL Driving Record Summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you want to know how to connect through MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "which is the topic", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "DMV Records", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If you can't access MyDMV?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can mail a Request for Certified CDL Abstract PDF [ 5 ] MV - CDL form along with the $ 10 fee to the DMV to the address provided on the form , or have your employer order your CDL driving record abstract through LENS", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is a CDL Driving Record Summary?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how do i connect through MyDMV", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can save and print a PDF version of your record . You will have until 5 days after your order to download it . The fee is $ 7 ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "fae16c7813eb0b83faa9dac7f22e93ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I need to obtain an in-depth record of my driving history for a new job, can you tell me how to proceed please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean a CDL driving record abstract?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Oh, is that what it's called? Then I guess that's it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record. The information included are the following: convictions, suspensions, revocations and other licensing actions, Medical Certification Status information and Self- Certification information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I tried to do it online but ran into a technical glitch, is there some other way to do it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Certainly, you can mail a Request for Certified CDL Abstract PDF MV-CDL form along with the $10 fee to the DMV to the address provided on the form, or have your employer order your CDL driving record abstract through LENS.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is this abstract official? Like I won't need anything else to prove this information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes it is a certified DMV record including a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a security watermark.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I enter in a search for more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The topic 'DMV Records' would be useful for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "The mail in option sounds like it would be long. If I find a way to do it online what do I need to create an account?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a New York State license, permit or non - driver ID or yourNew York State license.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1f15b7eaedaf672ed6bd394f70f2d7cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you know what is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you Connected through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record. You will have up to 5 days after your order to download it. The fee is $ 7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and if the renewal you ordered has not arrived by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you recently renewed or ordered yours and have not yet received it in the mail, you will need to wait for it to arrive before you can create a MyDMV account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok thanks and could you tell me what is a CDL driving record summary?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "OK thanks. Could you tell me what this topic is about?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "is about DMV Records", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d0d4739afffcce306dd93e06010a7148", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what is a CDL Driving Record Summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Commercial CDL abstracts show expanded driver history information that is not available on a Standard Driving Record", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how to connect through MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record . You will have until 5 days after your order to download it . The fee is $ 7 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "do you want to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you will need\na New York State license , permit or non - driver ID or yourNew York State license.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I can't access MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you can mail a Request for Certified CDL Abstract PDF [ 5 ] MV - CDL form along with the $ 10 fee to the DMV to the address provided on the form , or have your employer order your CDL driving record abstract through LENS ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "how is the DMV registration", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "An abstract of driving record is a certified DMV record . They all include a certification statement and the signature of the Commissioner of Motor Vehicles , as well as a security watermark .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "abf3ab4729a3bec44e4216bc2d5c749c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle. Information on medical certification status and self-certification information is also provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Could you tell me how I can connect through MyDMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can save and print a PDF version of your record. You will have up to 5 days after your order to download it. The fee is $ 7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What do I need to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To create a MyDMV account, you will need\n a New York State license, permit, or non-driver identification or\n your New York State license,", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I asked for the renewal and it has not arrived?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to wait for it to arrive before you can create a MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have trouble downloading my registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Make sure your computer and your web browser have all the latest updates to avoid problems downloading your registry", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8bc7c19a05889b0d39a760bcfa9ae004", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "CDL business summaries show expanded driver history information that is not available in a standard Driving Record. This includes convictions, suspensions, reversals, and other license actions in any state on any type of vehicle. Information on medical certification status and self-certification information is also provided.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What do I need to create a MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To create a MyDMV account, you will need\n a New York State license, permit, or non-driver identification or\n your New York State license", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what is a summary of the driving record?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A summary of the driving record is a certified DMV record. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a safety watermark", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And another question, what is the main theme of this guide?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the main topic is DMV Records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I do if I can't access MyDMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can mail a CDL Certified CDL Summary Report Request - CDL Form along with the $ 10 fee to the DMV at the address provided on the form, or have your employer request your CDL driving record summary through LENS", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ae7ce52e1c9265ad93700788511d777e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to get my own CDL driving record", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know What is a CDL driving record summary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know if you can Connect through MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What is the main topic of this information? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the main topic is DMV Records", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is a summary of the driving record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A summary of the driving record is a certified DMV record. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as a safety watermark.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What would be the rate?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The fee is $ 7.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I can't access MyDMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can mail a CDL Certified CDL Summary Report Request - CDL Form along with the $ 10 fee to the DMV at the address provided on the form, or have your employer request your CDL driving record summary through LENS", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "796a8e8b4adf562d36e0d650f6713758", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, i need to get my own CDL driving record, what are the procedures to getting one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, but before proceeding, do you know how does a CDL work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Can the CDL be made online? or is it strictly in an office", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It can be made online through MyDMV", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it free?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have to pay a fee of $7.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can i do if i ordered my CDL and i haven't received it yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sadly, you only have the option of waiting for it to arrive. With that document you can create a MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if i can't access MyDMV. What are other options to get my CDL?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can mail a request for a Certified CDL Abstract PDF. The fee cost would be $10 instead of $7 or you can have your employer order your CDL through LENS.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do i need to create an MyDMV account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need a New York State license, permit or non - driver ID.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "eb8fc1d36ffb00aedf12193364a95753", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have questions about getting a driver record abstract.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you trying to get a CDL driving record abstract?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I need.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great. Your CDL abstract will show your expanded driving history information that can't be found on your Standard Driving Record. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get my CDL abstract online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. You can download a PDF version of your record for a $7 fee. After you order, you will have 5 days to download your record to save and/or print it.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I get it online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to create a MyDMV account. To create the account, you will need a NY State icense, permit, or non-driver ID.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "It's saying I need a document number, but I haven't received it in the mail yet. What do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will have to wait for the document to arrive before you can create your MyDMV account.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I can't access MyDMV?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't have access to MyDMV, you can mail a Request for Certified CDL Abstract PDF MV-CDL form and the $10 DMV to the address on the form. You can also get your employer to order it through LENS.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9c09b846993bb23adfaf384a70ce78e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how I can renew my drivers license through the mail", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, I need to inform you that if you renew by mail your new license will show : ' NOT FOR FEDERAL PURPOSES ' unless you already have an enhanced license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to renew by mail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "your new license will show : ' NOT FOR FEDERAL PURPOSES ' if it is not a REAL ID", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what payment do you accept?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We accept credit/debit cards and check or money orders made out to Commissioner of Motor Vehicles. To do it online you must use a debit or credit card.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how do I get a card without the 'not for federal purposes' label?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can renew at the DMV office", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I need to change my license type too and it is over 3 years expired, so what do I do?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You need to apply for an original license and you must pass the vision test and the written test, you need to complete a pre-licensing course and pass a Road Test.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and can I change my address when I renew?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You need to change your address online then renew. There is no guarantee that the US Postal Service will forward your DMV documents to your new address ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b639ffc2cc9fa14363b1a293265c5590", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to renew my license by mail", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We may have important information for you", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you renewing a standard license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, if you renew your Standard license by mail your new license will show, ' NOT FOR FEDERAL PURPOSES ' .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can I just walk in to an office and do this and will I get a temp license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, if you renew at an office you receive a temporary license to use until your new license arrives by mail within 10 business days", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what will I need to bring with me if I go to a DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have a guide you can use so you know what you will need before you come to DMV. Some DMV locations might allow you to make a reservation. You do not need a reservation t o visit the DMV", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I have gotten renewal notices before from you guys, but not this time and I want to renew so what do I do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can use an Application for Permit, Driver License or Non-Driver ID Card MV-44", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "anything else I should know about my class C license before I go in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have a Class C license with an endorsement of H or X, you must pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay an additional fee of $5 for the test. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cbcc65db27db311653713ef095f0a94e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the cost to renew the license", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your renewal fee is on the renewal application that we mail to you and show you before you pay online. They are also listed in the box below for different types of licenses. The listed rates include the Photo Document Fee and the Metropolitan Public Transportation District Supplemental MCTD Fee, if required.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a combined class?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "55/5000\nWhat if I am active in the army?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "See our military resources for more information on renewal and thank you for your service!", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "For an 8 year driver's license what is the fee?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "MCTD fee is $ 16", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What can happen if I am driving and my license is expired?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you drive an expired licensed vehicle get a traffic ticket, you will receive fines and penalties 60 days or less after the expiration date: $ 25 to $ 40 plus state and local surcharges", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I change my address and it is not the same as when I registered?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can first change your address online and then renew. There is no guarantee that the US Postal Service. USA send your DMV documents to your new address.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "ok and what should i do if i want to renew in an office and keep my standard document type?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you must follow these steps", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d5b3085e911cd9d578f25c007f1205fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about how much it'll cost me to renew my license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Your renewal fee is either on the renewal application that we will mail you or displayed before you pay online. It depends on what type of license you have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have a DM class license, how much is that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you have a combined class license such as yours you must add an additional $8.00 to the regular fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay I want to change my license from D to DM when I renew this time, can I do that without coming down to the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes you can make these changes when you renew by mail but not online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No I think I have enough information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where do I mail my renewal form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The address is:\nNYS Department of Motor Vehicles\n207 Genesee Street , Suite 6\nUtica , NY 13501 - 2874", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I drive in the meantime?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes you will receive a temporary license to use until your new license arrives by mail within 10 business days.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And if I just keep my current class, where can I get an eye test to renew my license online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You must pass an eye test by an approved provider, like a pharmacy. To find a test location now click the number [ 4 ].", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "cf335a7a2ea93c6f0990ef0196eb5dda", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need to know the renewal fee", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The renewal fee is on the renewal application we mail you and displayed before you pay online. We also have a chart for different types of licenses and I can link you to it. The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District fee, if required. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know about combined class fees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you have info for vets that are renewing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can look at our military resources for more information on renewing, and thank you for your service", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "will my ticket go away if I renew and just got a ticket for an expired license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you drive with expired license and get a traffic ticket, you will receive fines and penalties", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I renew if I'm in Canada?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we recommend that you renew your NY driver license through the mail.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do I get the under 21 print on my license even if I won't be under 21 after some time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you renew more than 40 days before your 21st birthday, your license will have 'UNDER 21' ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0937acee88d7c5202b67a9f029068fa3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there any additional information that i need to know?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a Veteran status designation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not have a Veterans status.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how long it takes to get your new license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I do know that it takes 10 days.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You also are able to check the mailing status online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if it has been more than two weeks since I renewed my license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You definitely need to contact us as quick as possible after two weeks.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens if I do not get an enhance or REAL ID when I fly?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is best to have one because you will not be able to board a domestic flight starting in October 2020 unless you have a passport.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I want to renew in an office and keep my Standard document type license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you should be doing the following steps according to the DMV.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6078b39c75b8b979cad8940bff1cea7b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I find how must the fee is to renew my license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The cost of renewal is on the application we mailed to you and also displayed if you pay online or you can look at the charts we provide on the website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any other class combined with Class M or MJ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do have to combine another class.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should add $8 more to the fees.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens if i answer yes to completing the voter registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you will complete your voter registration application as part of the renewal transaction and if you are a resident of Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island, Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester then you will have to pay a MCTD fee of $1 for every 6 months license will be in effect.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I am out of the state or country when my drivers license needs to be renewed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We actually recommend to renew your NY driver license through the mail.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if I get a traffic ticket with expired drivers license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You would receive penalties and fines and if 60 days or less of expiration date it would be $25 to $40 plus state and local surcharges.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if my renewal was processed 40 days before my birthday?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You will receive your driver license without the words UNDER 21 on or near the date of your birthday.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6c725ae658c677ba2be3b5a886711895", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I've been looking into some info for renewing a license, and would kie to know if there is some things i didn't see before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Well, there is the use of the veteran status, Would you be interested into know about that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that sounds interesting.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "All right. Are you a veteran with honorable discharge and have a NYS driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, i don't have any of those.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I guess it doesn't need to be said, but, Can i get punishment if i drive while my license is expired?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course you will. Not only penalties but fines too. For example, you could pay a fine that range from $25 to $40, and you have to keep in mind that amount can be bigger.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Can i change my address and even so, i'll be able to receive my documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can indeed change your address, but we cannot guarantee that you'll receive your documents on your new address.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "O.k, better to change that once i receive my document. Look, And those who are foreigners but have received an extension in their documents?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you or one of your acquaintances is on that situation, then you or them must go to a DMV office with all your updated data. In that way, we'll update your record and your license will show your new temporary visitor expiration date.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "abefd50880ada611eab49cde1cd551d0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about renewing my license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your license have a Veteran status designation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it doesn't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you renewing by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Okay. Once you order you should receive the new license within 10 business days. You can check the mailing status online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if it's been longer than 2 weeks and I still haven't received it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If this is the case, contact us and we will assist you with the issue.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there anything that I should be worried about when renewing online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Are you renewing online?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Not sure. What options do I have for renewing my license?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In addition to renewing online, you can do this by mail or in a DMV office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I will be outside of NY when I need to renew?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "When you are out of state, we recommend that you renew your license by mail.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "655f9c8ac3acfb747c69cf1051b1e464", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me the steps I need to take to renew a license?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you a veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a qualified U.S. military veteran who was honorably discharged, and do you have a NY State driver license, learner permit or non-driver photo ID card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case you can have the word \"Veteran\" printed on the upper left hand of your photo document.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ah, that's good to know. Say, what if my temporary visitor status has been extended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Got that. What if it has been more than 2 weeks since my renewal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Simply contact us.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright, I'll give the office a call after this conversation. Due to my military service I have moved a lot, between countries and states. Does my address have to match the one you currently have on record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. However, you can change your address online and then renew. There is no guarantee that the US Postal Service will forward your DMV documents to your new address. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ef3c68f472d7b1731d8ebea969150470", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need information on how to request personalized plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know How to request personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "of course You can request personalized license plates for passenger vehicles, commercial vehicles and motorcycles.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And the photographic plates can be customized?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course Many photographic plates can also be customized. You can browse our collection of prints online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "where can i get them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can browse our collection of prints online. there you can get them", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I order personalized plates for people with disabilities that have the Universal Access Symbol?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To request them, call the Personalized Plate Unit at 1 - 518 - 402 - 4838. The hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long should I wait for new plates and registration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In approximately 10 days or less after your order is processed, you will receive new registration documents showing your current license plate number and your new license plate combination.\n Wait at least six weeks for custom plates to arrive", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cdc55f3785c08fbbe96084c4ad84c871", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you give me the email to Contact the Medical Certification Unit", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "protected email", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you enrolled in MyDMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and what regulations exist for the driver's license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Federal regulations require that each business student permit the CLP holder or the CDL driver license holder must certify the type of commercial driving they currently perform or expect to perform. These requirements will affect all drivers who have, or apply for, a CDL commercial driver's license. A USDOT Medical Examiner Certificate will be required for some types of driving and must be presented to DMV before your current certification expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can contact us at the following numbers 518 - 486 - 4421 or 518 - 486 - 3260", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What other reminders do you think is appropriate to give me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Verify that your address is current in the DMV records.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and can I request any kind of management?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A USDOT Medical Examiner Certificate will be required for some types of driving and must be presented to DMV before your current certification expires.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4af207dadd80ebd4b87c2cab5e15719b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "For the Medical Certification Requirements which are useful links", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Enroll in MyDMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "want more information on the four types of management", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "visit the FMCSA web site", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can you give me details of Medical Certification Requirements\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Federal regulations require that every commercial learner permit CLP holder or driver license CDL holder must certify to the type of commercial driving they currently perform or expect to perform ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "To avoid a reduction or cancellation of CDL / CLP what should I do", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit .email it to the NY State DMV Medical Certification Unit .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what important information should i remember", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Verify that your address is current on DMV records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If you have a class A commercial driver's license issued by the New York State DMV, what do I need to certify the most?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you must certify the type of driving you do anytime you perform a license transaction other than an address change , or duplicate license . You will be required to choose only one driving type from the four federal driving types listed below .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "64b50c15fc9fd10021b5e63c32e9ae2e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about Certification and driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you have a Class A, B or C commercial driver's license or a CDL permit issued by the New York State DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What can happen if I don't have my updated information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you do not keep the information current and up to date with the DMV, you will lose your commercial driving privileges.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what exceptions are there for the commercial management operation", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Commercial driving operation is permitted through state lines for excepted operations only and you are exempt from federal medical requirements.\n    Must be 18 years of age or older, 21 years of age or older when indicated for certain excepted operations s\n    you must have an Exempt A3 Med Cert restriction on your driver's license", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If I have a HAZMAT H or HAZMAT / Tank X endorsement, can I request this type of commercial driving?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you have a HAZMAT H or HAZMAT / Tank X endorsement, you can select this type of driving", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I have a K CDL Intrastate Only restriction?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you must not have a K CDL Intrastate Only or A3 Med Cert Exempt restriction on your driver's license...", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4a4aa99646ec063bb3b8defaf93e1819", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of The four federal driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what the interstate not excepted is", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Commercial driving operation is permitted across state lines , and you are required to meet the Federal medical requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "commercial driving operation where it is restricted", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "where can i find an approved medical examiner", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search , or call FMCSA at 202 366 - 4001 and ask to speak to a representative . Once your physical is complete , the medical examiner will give you a Medical Examiners Certificate Form MCSA-5876 ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What information can you give me about Federal regulations", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal regulations require that every commercial learner permit CLP holder or driver license CDL holder must certify to the type of commercial driving they currently perform or expect to perform", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "which are the requirements", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " these requirements will affect all drivers who have , or apply for a commercial driver license CDL\na USDOT Medical Examiner 's Certificate will be required for some types of driving and must be submitted to DMV before your current certification expires", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b60aaf97906971430100ceb37d7bfe84", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a few questions about certification requirements for obtaining a CDL.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a CDL permit issued by a NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In your case, you will need to certify the type of driving you do anytime you perform a license transaction except for an address change or getting a duplicate license. You will also be required to choose one driving type from the four federal driving types.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. What if my driving type will be NA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to send in a photocopy of your USDOT Medical Examiner's Certificate to the Medical Certification Unit. This must be done before the expiration date on your USDOT Medical Examiner's Certificate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get a HAZMAT endorsement for my selected driving type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can have a HAZMAT endorsement with driving types NI and NA.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I don't keep my information updated with the DMV?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "This could result in losing your commercial driving privileges.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get a USDOT Medical Examiner's Certificate?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can obtain a USDOT Medical Examiner's Certificate by receiving a USDOT physical performed by a medical examiner. Be sure to choose a medical examiner that is listed on the Federal Motor Carrier Safety Administration's FMCSA National Registry.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "How do I know if the Medical Certificate is on my record or not?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can monitor your CLP/CDL medical certification status by subscribing to text and email notifications online at MyDMV.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "506fe39824e2f4c51cfa0e9b241fec5d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the certification and driving types for medical?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a commercial driver license, Class A, B, or C or CDL permit issue from the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not have one issued by NY State DMV.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What do federal regulations require?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Federal regulations require that all commercial learner permit holders or driver license CDL must certify to the type of commercial driving they perform right now or expect to perform; and USDOT Medical Examiner's Certificate will be required for some types of driving and must be submitted before current certifications expires.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need to keep a USDOT Medical Examiners Certificate on file?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you must keep a current USDOT Medical Examiners Certificate on file with the DMV if you self-certify to a Non-Excepted Driving type NA or NI.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What happens if I have a commercial driver license, Class A,B,or C or CDL permit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must certify the type of driving you do anytime you perform a license transaction other than address change or duplicate license and be required to choose only one driving type.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "how do I contact Medical Certification Unit by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can contact them by mail at NYS DMV Medical Certification, Unit PO Box 2601, Albany, NY 12220-0601.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ffa66bc0312002520f5febbb6e6ca8ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "give me information about Certification and driving types", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you have a commercial driver license , Class A , B or C or CDL permit issued by the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "give me information from federal regulations", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Las reglamentaciones federales exigen que todo alumno comercial permita el titular de CLP o el titular de la licencia de conducir CDL debe certificar el tipo de conducción comercial que realizan actualmente o que esperan realizar", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How to obtain a USDOT Medical Examiners Certificate", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must get a USDOT physical performed by a medical examiner listed on the Federal Motor Carrier Safety Administration s FMCSA National Registry", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "how to find an approved medical examiner", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can either go to the National Registry of Certified Medical Examiner Search, or call FMCSA at 202 366 - 4001 and ask to speak to a representative", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": " If i fail to maintain current , updated information with the DMV", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you will lose your commercial driving privileges", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2aa40b357545c52bd2e3cd61aefe84fa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are the four types of federal driving", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate and Excepted intrastate", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "does not apply to me", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "wants information on Non-Exceptional Intrastate", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Commercial driving operation is restricted to New York State only , and you are required to meet the Federal medical requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How to avoid a reduction or cancellation of your CDL / CLP", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": " If i have a Medical Variance", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you must keep it current with the FMCSA .\nThe DMV will not remind you when your USDOT Medical Examiner 's Certificate or Medical Variance is about to expire unless you are enrolled in the Electronic Reminders program ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how To avoid a downgrade or cancellation of my CDL / CLP", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you must take this certificate to the DMV when you apply for your CLP / CDL , or fax / email it to the NY State DMV Medical Certification Unit", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If i select NA or NI as your driving type", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you must send in a photocopy of your USDOT Medical Examiner 's Certificate to the Medical Certification Unit , prior to the expiration date of the USDOT Medical Examiners Certificate on file with DMV .", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "2d996c561077ba81940da9246b2c7f00", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need CDL help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a commercial driver license , Class A , B or C or CDL permit issued by the NY State DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no,, but I want to know more before I get one", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "do you have more info about NI CDL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Would you like to know more about Non-Excepted Interstate certification?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Commercial driving operation is permitted across state lines, and you are required to meet the Federal medical requirements, and you must be over 21.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "is this one of the hazmat cdl we can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, if you have a HAZMAT or HAZMAT/Tank endorsement you may select this driving type", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "any other info on this CDL type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A requirement is that you must not have a K or A3 restriction on your driver license", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "628c21803638133dbd2622602cd40698", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are some of the little things I need to take care of for medical certification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can verify that your address is current on DMV records", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "who can give me the physical for the USDOT Medical Examiners Certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The physical can be performed by a medical examiner listed on the Federal Motor Carrier Safety Administration's National Registry .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what else should I know if I get NA or NI as my driving type?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You will need to send a photocopy of your USDOT Medical Examiner's Certificate to the Medical Certification Unit, prior to the expiration date of the USDOT Medical Examiners Certificate on file with DMV. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "will there be any problems if my info is not current?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could lose your commercial driving privileges if you don't have your updated information with the DMV.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Do you have any links that could be useful to me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can have a look at, Enroll in MyDMV", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you need information on the four driving types?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, I want to be as prepared as possible", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can visit the FMCSA web site for more information.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what do I need to do if I have a Medical Variance?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You need to keep it current with the FMCSA ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4fb1a5ba3f5dd8819812266a89c0b55c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to become a driving school instructor and need to know what tests are involved in the process.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First, you will need to pass a vision test similar to the one you need to complete in order to qualify or renew your driver license. This can be conducted at the DMV or you can have your eye doctor/physician conduct the test for you and have him/her complete the Vision Test Report.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you aware of what will happen if you do not pass all the required tests?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay. In addition to submitting a new application, you will be charged a $10 fee.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is required to become a driving school instructor?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must have a New York driver license that has been valid for at least 2 years in the class of vehicle that you intend to teach in. You must also have an acceptable driving record and your license cannot be suspended or revoked in the last 2 years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is the name of the form that my eye doctor needs to fill out for the vision test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It's called the Vision Test Report form MV-619.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Does my license have to be valid for 2 years since completing the application or after I get my instructor license?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your license must be valid for at least 2 years after you complete the application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have a driver license that was issued in another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you complete your application, you will need to include a certified copy of your driving record from the state agency that issued your driver license.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What is a driving school instructor expected to do?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Once you become a certified driving school instructor, you will be teaching individuals how to drive a vehicle at a licensed driving school.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "03457b66c158693c3fd548eb614cb278", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about registering a snowmobile?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is your snowmobile registered in your home state?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, currently not.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can you suggest a topic to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Registration. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "That brings me to an issue with my registration. Can I use an abbreviation of my street name? The space on the form is too narrow.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can abbreviate or omit the street type if the street name is a word which has an accepted abbreviation.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Why can't I enter my complete address on the NY registration for my snowmobile from Alabama?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The snowmobile registration system only allows for 20 characters for the street address and 14 characters for the city.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "But what if my street address or city name is too long to fit in the field?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Please follow our guidelines in the order presented until the information fits within the field, use numbers digits instead of words, for the house number, for example.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And how old do I need to be to register a vehicle in NY?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must be at least 16 years old to register a vehicle in New York except a boat or ATV. A NY State Driver License, Learner Permit, or non-driver ID card that is current or not expired for more than 2 years can serve as proof of both identity and age.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d2c0327a9736dcb34a451fb1d9e163d1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just received a Notice of Registration Suspension and need to know if I have to attend the hearing.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you read the Notice of Registration Suspension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I received it yesterday.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an in-person DMV hearing or request a hearing by affidavit, which is a hearing on paper. This is up to you. Your Notice of Registration provides instructions about how to submit the affidavit to DMV.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So, if I submit the affidavit, I don't have to attend the hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that is correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't request a hearing or send an affidavit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The DMV will then suspend your registration immediately.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I dispute these allegations that I failed to pay toll fees?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to contact the tolling authority that is listed on your Notice of Registration Suspension.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does the tolling authority issue toll violations?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the tolling authority is responsible for toll violations. The tolling authority includes the New York State Thruway Authority , the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can I call the tolling authority?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "67e676d03b16adc467f4e7d5b602f6c1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I do if I dont receive my new photo document with the icons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has it been 2 weeks since you requested your photo document with DEC or Parks?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it has not been 2 weeks yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a Boating Safety Certificate and Empire Passport holder?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not a Boating Safety Certificate or Empire Passport holder.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Lifetime Sportsman, Small/Big Game, Bow Hunting, Trapping, Muzzle Loading, or Fishing holder?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am a Lifetime Sportsman holder.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then contact them through www.dec.ny.gov", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the different lifetime sporting.recreational licenses privileges or credentials can be added to my DMV issued photo document?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You are able to add icons for lifetime licenses such as Sportsman, Boating Safety, Small/Big Game, Fishing, Bow Hunting, Muzzle Loading, Trapping, and Empire Passport.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I decide later on I want the icons removed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can contact the agency Parks or DEC that issued the lifetime license, privilege or credential request to notify the DMV to remove the icons and there is no fee to do so.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7f2b1202749ad799c7f6594ed1e02237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get a learner permit and need to know what the fees will be.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can assist you with that. The fees associated with getting a learner permit will vary based on your age at the time of applying and where you live. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you live in the MCTD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Okay. For future reference, those who live in the Metropolitan Commuter Transportation District(MCTD) will be subject to an additional fee.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, thank you. I was aware of that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What parts of New York are subject to the MCTD fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The list of counties that are required to pay the MCTD fee include the Bronx, Kings Brooklyn, New York Manhattan, and Queens.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, if I live in one of these counties, I am required to pay the extra fee?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the MCTD fee.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I may be moving out of New York in the next few years. Can I get a refund of my licensing fees if I've exchanged my New York driver license for an out of state one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can get a refund. You will need to attach a photocopy of your out of state driver license to form MV-215 and mail it to the address on that form. It may take up to 12 weeks to receive the refund.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there a fee chart available?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, there is a fee chart available on our website. This chart will not show fees associated with a CDL.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cac90c90583744d896f2567200461530", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need sales tax and registration help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to register a vehicle in New York at the DMV office?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For the sales taxes you will have to pay the sales tax or prove that the sales tax was already paid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "do you have info on sales taxes? I had a lot of other things I wanted to look into", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like me to give you the link to a site where you can find more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I'll just ask a few more questions", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I get a break if I'm in the service and not living in New York now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, if you are a member of the U.S. Armed Forces and you do not reside in New York, you can defer your sales tax payment. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I don't reside in New York but I am a New Yorker, is that still for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Sales Tax Exemption form provides information and the definitions to defer your sales tax. You must pay the sales tax when you leave the Armed Forces or you return to New York. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fecd4239308daa73e1696dc2cc51c6d3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm 17 and ready for a driver license", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know more about the Graduated license law?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "nope, I just want a license", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to know more about getting a senior driver license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, vroom vroom let's go", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "so you are 17 years old, correct?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Okay, you are eligible for a senior driver license,Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "do you have more information on how to prepare for the road test?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, I can link you to a page where you can learn how to prepare for your road test. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is this info just for Americans because I'm Canadian and I want a license ASAP?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also use the info given. When you pass your road test, you must give your foreign driver license to the DMV road test examiner if you have one. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "160969e6de8228a689dafbe447dc3b59", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to open a driving school and know that I have to send the DMV", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "received approval of your business name from DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you must submit the following items to DMVs your Request for Approval of Driving School Name form MV-299.3 that shows your Driving School name was approved by the DMV see \" Driving School Name Approval \" aboves a completed Driving School License Application form MV-521", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "After submitting the application, what should I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "DMV reviewed your application in Albany?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " it is sent to your local Motor Vehicle office . Your local Motor Vehicle office will schedule an inspection .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where should I send all the required items", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " New York State Department of Motor VehiclesBureau of Driver Training Programs6 Empire State Plaza , Room 327Albany , NY 12228 473 - 7174", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "if I have any questions about these requirements or documentation", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "please call Driver Training Programs at 1 - 518 - 473 - 7174", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If classroom facilities are combined with office space?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "the combined total must be at least 200 square feet", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "97bc207ae9ccfe71042cbee31156261d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. Can you please explain what happens after an application is sent?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know what happens after your application is reviewed by DMV in Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I already know that. They will schedule an inspection, I've been there.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know what you have to provide to the inspector when he visits your location?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I've already met the inspector.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Who can I contact if I have questions about the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In this case you can call Driver Training Programs at 1-518-473-7174.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Perfect. I'll write down that number. So, tell me, what happens after my business is approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will notify you that you need to pay the driving school license fee of $ 50. Your new license will be valid for one year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do I also need to be allowed to operate a business in New York?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you need authority to operate a business in New York State and this location.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "572b474442bcf125c2830e4bd42983a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I could use some info on what comes next after we apply to open a driving school", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has your application been reviewed by DMV in Albany?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no , we just started doing it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay, well would you like to know what some of the things are that you will need to have when the inspector visits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, tell me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Be prepared to show the original lease and the original business certificate among other things.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what comes after that if everything goes well?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you mean after your business location is inspected and approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will be notified that you need to pay the driving school license fee of $ 50. The new license will be valid for one year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will we have to do anything when it comes to the employees we will have?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to submit proof of current Workers Compensation and Disability Benefits Insurance Coverage ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "290624e2e6486d54353937cf082fa491", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to open up a driving school and I have a few questions about applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Have you received approval of your business name from DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees that will be working at your business?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, it will just be me for now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed Personal History form MV-521.1 for each owner, partner, corporate officer, agent, employee, and major stockholder 20 % or more of stock listed on your Driving School Application MV-521?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have completed this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I need to fill out any forms to show that I don't have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you will need to submit a CE-200, which is available from the NY State Worker's Compensation Board. This form is very important because it shows the government agency that Workers Compensation and Disability Benefits insurance are not required.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So, I don't have to get Disability Benefits insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That is correct. Since you will not have any employees, Disability Benefits insurance is not required.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What happens after I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "After your application is reviewed by the Albany DMV, it will be sent to your local DMV office. Your local DMV office will then schedule an inspection of your business.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6131ef4d86fcd0df9eabf8fc66564881", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I apply to open a driving school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive approval of your business from the DMV?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, I have received approval.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have employees.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That is great, then you would have to submit proof of current Workers Compensation and Disability Benefits Insurance Coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens after my application is renewed by the DMV in albany?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It will be sent to your local Motor Vehicle office and they will then schedule an inspection.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What will I need for the inspector?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to show the original lease and the original business certificate and filing receipt to the inspector.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What do I need a Driving School License for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "A Driving School License is required by any person, firm, association or corporation that is engaged in the business of giving instruction in the operation of motor vehicles or motorcycles for hire. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "861beec69789d7e4b3aa167d05fc6761", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello i would like to know what happens after the approval", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Want to know what happens after you inspect and approve your business location?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Where can i get more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "call Driver Training Programs at 1 - 518 - 473 - 7174.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what characteristics must the classroom fulfill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "the classroom should be clean, comfortable, and easily accessible for students with disabilities, adequate seating for each student, adequate heating.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what should I do when the inspector visits your location?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "get ready to show\n the original lease\n the original business certificate and / or corporate papers and / or submit receipts", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What do I do if I have any questions about these requirements or documentation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "call Driver Training Programs at 1 - 518 - 473 - 7174.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "067a4198b35cc78ffa0ae0a30f9349dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm thinking about opening a driving school and need information about the requirements to do so.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing you need to do before submitting an application is to receive approval from DMV for the use of the name for your driving school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you plan to teach the Pre-licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I will be.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case, you will need to have a classroom that meets DMV's requirements. This means you'll need to have an experienced instructor who holds a valid instructor's card and has 1,000 hours or more of experience being a behind the wheel instructor. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What's next to prepare for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Once you have submitted an application, an inspection of your business location will take place. You will need to show the inspector the original lease and the original business certificate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens after I get approved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Has your business location been inspected?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "Not yet.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Does inspection requirements change if I offer the Pre-licensing course?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the classroom will need to be inspected. You can view the classroom requirements on the Request to Premise Check form.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I have additional guestions about the requirements and documentation needed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "For more information, you can call Driver Training Programs at 1-518-473-7174.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5b314b3987408f6c2430048fdab6b693", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Greetings, now is it going there?. Hope great, really. Can you give me some light about a driving school setting?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. If you're interested into opening a driving school, you must know that is necessary to get a DMV's approval for the use of its name in your school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh right, that makes sense. You know, i'm meaning to teach pre-licensing. Are there any measures i should take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Good. If you're planning to do that, then you must have adequate facilities and an experienced instructor that holds a valid instructor's card, with at least 1,000 hours of experience. In any case, you must request a premises check.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "O. k, so, i submit this and then, what?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your request is sent to your local DMV office and you'll be scheduled for an inspection.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And then, can i apply? How?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you mean after you receive approval for your business name?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah, that exactly. What happens there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you get the approval, you must then submit a Form MV-299.3 or Request for Approval of Driving School where you got your name's approval, along with a completed Form MV-521 or Driving School License Application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see, it seems pretty easy. What about if i have some other questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then please make use of the tool free 1.518-473-7174", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "526baf1f01b5323f3b0507e06724ba7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the requirements to open a driving school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must receive approval from the DMV for the use of the name for you particular driving school and you should look at Request for Approval of Driving School name before you actually submit your application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if my school will teach the Pre-licensing course?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to have a classroom that meets the DMVs requirements and you must have experienced instructor who holds a valid instructors card, and has at least 1,000 hours of experience as a behind the wheel instructor and keep appropriate records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I apply ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you already have your approval of your business name from the DMV?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I have approval of my business name from the DMV.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to submit your Request Approval of Driving School name form that shows your Driving School name was approved by the DMV and a completed Driving School License Application form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens when the classroom is combined with office space?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The combined total of space must be at least 200 square feet if you have a classroom combined with office space.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I have some questions about the requirements and documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to call Driver Training Programs at 1-518-473-7174.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if my school is going to offer the Pre-Licensing Course?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will also need to have the classroom inspected and all requirements are listed on teh Request for Premise Check form MV-279.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c94b04ad327801fd7a82688665a2295c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to apply, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you already received your DMV business name approval?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have employees?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have 20 employees", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you must submit proof of current Workers Compensation and Disability Benefits Insurance Coverage. Please, check the instructions on the Driving School License Application MV-521 for more information", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens after approval?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Has your business location already been inspected?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, not yet", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Which are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You must receive approval from DMV for the use of the name for your driving school. Please, check out also Request for Approval of Driving School Name before you submit an application", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e6a8b47fb0ff5ed1a980a4b8548f4aa7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "we need help with a complaint filed against us", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you trying to protect your facility license, registration or certification?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes, we need to be ready for anything that comes up", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "have we done the basics right of registering?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "To legally operate as such a business, you must have registered with DMV. If your application was approved you would have received a certificate from DMV.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what can you tell me about the complaint process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Has a complaint been filed against you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes, our first one ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will have a Consumer Services Rep from DMV contact you in an attempt to resolve the complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what do you tell customers when they ask about filing complaints against businesses like ours?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler are advised to try to resolve their complaint with the business manager. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "can we stay open if we lose our license?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your facility license enables you to operate in New York State. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in New York State. ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6c955718797ee874fea69d324d3da753", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to make IRP registration changes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know about common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to change something about the registration online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I want to know how to do it online", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can use the OSCAR page to make changes online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can someone else go turn in my changes for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will need to look at our requirements for a second-party registration application", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I have the address if I choose to do it by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "International Registration Bureau    NYS DMVRoom 136    6 Empire State Plaza     Albany, NY 12220-0850", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "when should I change my address information if I get a new address?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You should notify the DMV within 10 days. complete Schedule A/C IRP6 and submit it along with your two proofs of new address and payment in the amount of $2.50 per vehicle. Payment must be a check or money order payable to the Commissioner of Motor Vehicles. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "9f82120737d8575935295aed5424dfe4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about the changes in the IRP registry\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what are included Common changes in IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "add or delete vehicless transfer plates from one vehicle to anothers\n add jurisdictions", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What else do they include?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "increase or decrease registered weigh", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I do it by phone?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You ca n't make changes to an IRP registration by phone ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What instructions should I follow?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Follow the instructions on Schedule A&C [ 2 ] IRP-6 ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and how do I do it by mail", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can make changes to your IRP registrations by mail. Follow the instructions on Schedule A&C [ 2 ] IRP-6 ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8fabedcb7c4f0ccce489f7eaa8785c93", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What changes are there usually to the IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about the common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes,I would like to know these changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You would be able to add or delete vehicles, transfer plates from one vehicle to another, and add jurisdictions.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What would I use to make changes online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could easily use OSCAR to make some changes online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What changes to IRP registrations are most poplular?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Adding and deleting vehicles, transferring plates, and add jurisdictions are the ones most people change.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a process for another person bringing my application into the Customer Service Counter?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would have to look at the requirements for a second-party registration application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know what fees to pay?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The IRB calculates your fees while you wait and you may pay the fees in cash, money order or certified check, and all payments must be paid.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4e1b9b94d743804d50faab05e1faad76", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are some changes to IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about come of the common changes to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need to know the information at this point.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I do need to make changes to IRP registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you would need to complete Schedule A and C IRP-6 and submit for changes, show proof of identity, and provide proof of ownership.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a way I can do the changes online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, some of the changes to the IRP registration can be done by using OSCAR.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What topic would I click on while using OSCAR?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would click topic Motor Carriers.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information that is required to process my application by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The IRB will send a request for additional information with the invoice and payment must be a certified check or money order.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "39d728922de66cf0ebf8dd68f186811c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the changes in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what common changes include in the IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Common changes to IRP records include adding or removing vehicles\ntransfer plates from one vehicle to another\njurisdictions add", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and can plates be transferred from one vehicle to another?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course can transfer plates from one vehicle to another", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can I make the changes over the phone?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You cannot make changes to an IRP record over the phone.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if additional information is required to process my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If additional information is required to process your request, the IRB sends a request for additional information with the invoice. Payment by mail must be by certified check or money order.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I change the information on my certificate of title?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you change the information on your certificate of title, you must send a photocopy of the modified certificate of title when you request to change the information in the IRP registry.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e36cd0f67196e0306a749e5295e1c240", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the changes in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know what the common changes in IRP records include?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to make changes to your IRP record?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To make changes to your IRP record r\n complete Schedule A and C pdf IRP-6 submit all changes listed above\n provide proof of identity submit for all changes listed above\n provide proof of ownership submit for all requests to add vehicles", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and can now transfer plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "if among the changes is the transfer of plates from one vehicle to another", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and should I give proof of ownership?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if you must provide proof of ownership send for all requests to add vehicles", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and can I make the changes in the DMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "of course You can make changes to your IRP records in the", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "fe9399a3c911e51555ffb34da79d9d39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I want to know what changes there are in the IRP registry", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what are the common changes in IRP records", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "among the changes are\nadd or remove vehicles\ntransfer plates from one vehicle to another\njurisdictions add", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and can the changes be made by fax?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "of course Fax Schedule A and C pdf IRP-6 to 518 - 486 - 6579. Changes sent by fax are processed by IRB within 72 hours.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if someone else takes their request to the Customer Service Desk?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case see the requirements for a third party registration request.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And can changes be made by phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You cannot make changes to an IRP record over the phone.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I do at the customer service counter in Albany?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can take your request", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "what is the schedule?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The customer service counter is open from 8:00 am to 3:45 pm, Monday through Friday, except state holidays", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c5261e5fcd75f694e0564c1d3e4df440", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. I would like to get some information related to do some changes on an IRP.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "sure, no problem. Do you know which changes you want to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not exactly. I want to know what can I do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what to do to make the irp change?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, that's right please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To change your irp, you need to complete a schedule A&C irp-6 with the changes you want to do.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I need to provide any proof of identity or something?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you will need to proof your identity and provide also proof of ownership for all vehicles.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Great. But what about the fees and payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The IRB calculates the fees while you wait, and you be able to pay this in cash, by money order or certified check.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I have to do this in person? Can anyone else assist me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Another person can helps you, but you need to see for a second-party registration application.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a508b35d83b70e7ddfa5d2355542b18a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. How are you doing? I have some questions about making changes to an IRP registration.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know what common changes you can make to IRP registrations?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Sure, why not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can add or delete vehicles, transfer plates from one vehicle to another or add jurisdictions, for example.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Well, yes. I wanted to transfer a plate, but I'll get to that. First, I would like to know something else. Can I also apply by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. If you do, the IRB sends you a invoice.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What about applying by fax? Is that an option?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Simply submit the Schedule A&C (IRP-6) by fax to 518-486-6579. IRB processes changes submitted by fax within 72 hours.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want to make changes to my IRP registration?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Simply complete Schedule A&C (IRP-6) and submit it for all changes. You'll need to provide a proof of identity for all changes and a proof of ownership for all add vehicle requests.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it also possible to do all of this online?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can make some changes to your IRP registrations using OSCAR.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a9ec8845fab97d0da87dbfd554f49709", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are some changes to the IRP registration?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you  know any of common changes to the IRP registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not know any of the changes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to make changes to your IRP registration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I need to make some changes to my IRP registration.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to complete Schedule A&C and need to provide proof of identity and proof of ownership when making these changes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I make changes by mail?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, all you need to do is follow the instructions on Schedule A&C.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I need to provide proof of ownership for all vehicle requests?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you would need to provide proof of ownership for all added vehicle requests.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I will need to make changes to information on my IRP registration that is on my title certificate also?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to apply for an amendment to your title certificate and if you need more information you can look under See Change name or other information on your registration or title.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "1dedcc6954f4dd955aa1103fbd6426da", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get an ID that doesn't say I'm under 21", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to know when you get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you need to know about changing or verifying an address?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you ask that your ID be sent to an address other than the one on the document?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you need help replacing your ID from overseas?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "are you overseas and you want to replace your non-drivers ID card?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to complete a Application for Permit, Driver License or Non-Driver ID Card and mail it in.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "54d60f042667d279c99ff11884aa0240", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to replace a driverless ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your non - driver ID if it was lost or destroyed , or after you update your address .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if i plan to travel", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We recommend you come to the DMV now to get an Enhanced or REAL ID , and avoid a second office visit later . 1 Learn about Enhanced , REAL ID and Standard documents ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "and if the card expires", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can not replace your ID if it expired you must renew or apply for a new one", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I want my new non-driver ID card to be sent to an alternate address", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "include an additional note and clearly print the alternate address . Don t write the alternate address on form MV-44 . The mailing address you write on form MV-44 must be the address that is listed on your photo document and your DMV record .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "in two weeks will i get the ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Allow 2 weeks to receive it in the mail . You can check the mailing status of your photo document online", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you want to know what happens if your document is not delivered two weeks after the date the document was processed", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you can contact us ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "To whom do I send the information by mail?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "NYS Department of Motor Vehicles207 Genesee Street , Suite 6Utica , NY 13501 - 2874", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b9e839a67e0eda73c0bf968189104af0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to get a replacement for a non-driver ID, but need more information, Could you help me on that, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you about to turn 21?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i will be 21 soon.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's excellent, because then you can order your replacement ID within 40 days after your birthday, and you'll get it without waiting too much.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "That's sounds really great. Think i'll do just that. Say, this replacement thing is only for when it is expired or what?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No. You can go through this in the sorry case your Id get lost or even stolen, or in a softer case, when you change your address. But what out, because you can't do this if your ID is already expired. In that case, you must apply for a new ID.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Well, i didn't aware of all that. Um, lets say i need to change something more than my address, what do i have to do, then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For changes that goes beyond your address, you need to go to a DMV office. There you'll be able to perform those changes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "O.k, i see. I thought i could dodge that, Anyway, when you send me my ID,you'll do that to my house, right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If that's the address we have on our records, then yes, it will be sent there. Or you can get it delivered to an alternate address you provide.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "O.k, thanks. Last question, please. I understand that you request from us to have a certain document type in order to board flights. But,what if i don't want to get that other type of document? Can i still replace the original?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure. You only have to do the following: Complete an Application for Permit, Driver License or Non-Driver ID Card Form MV-44. Then, you come to the office and bring the required documents.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4e3fe10482217d5bda327be2682e98cc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how Replace a non-driver ID card", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can replace your non - driver ID if it was lost or destroyed , or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what is the Alternate mailing address", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "How to apply by mail or in an office?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "If I would like to know how", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you can ask that your replacement document be sent to an address that is different from the address on your document . You ca n't have it sent to a different address when you order online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If i want to replace in an office and keep your Standard document type", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must follow some steps", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "which is the topic?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "ID Card ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": " If i are turning 21 soon", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Order within 40 days of your birthday to get an ID without UNDER 21", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "db3c0ee69bdeb5cee19698eb1c949ebb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to replace my ID", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Okay, did you want to know when you will get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I wanted to ask about an address", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want to know where we will mail your new ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you need information on using an alternate mailing address?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you already apply by mail or at an office for your new ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not yet, I want to ask some questions first so I know what to do", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b20e3b986c6d23adbfea0bbfc2e36ba6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm searching information related to a non-driver id card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure thing. I have to ask. Are you turning over 21 anytime soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at all.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have active the service to receive a new one by mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I think I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The you should get a new one in a 2 weeks period.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "And what do I do if I don't get it in those 2 weeks?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that happens, then you can contact us.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And what can you tell me about a real ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can get a enhanced or real id to replace your online document.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If is possible to do this even if I'm overseas?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Yes, you can do this process through the mail.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "And what I need to do for it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will need to summit a complete application for permit for a driver license or non-driver id card MV-44, along with a proof of identity and the appropriate fee.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a5402aee45c5855a94ca2c896a4775c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get a replacement non-driver ID card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. Be adviced that you cannot get a replacement ID if it was expired. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I'm getting ready to go on vacation. Should I get a REAL ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, it is recommended that you go to DMV to obtain a REAL ID before you travel. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Okay. I have another question. A friend of mine lost his driver's license and needs to have it replaced. He's turning 21 in 3 months. Will it still say under 21 on his license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. It will still say under 21 on his driver license.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I'm out of the country and need to have my ID replaced?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you plan to take an overseas trip in the near future?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. It will be later this year.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Why is it recommended to get a REAL ID before I travel?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It's just a matter of convenience. Getting the REAL ID when you go to have your ID replaced will be easier than having to make a second trip to DMV later.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "edd5419f19cd561e19be436560209329", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance with replacing a non-driver ID card. Can you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can replace your non-driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Good news. What if I have a standard ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you will not be allowed to board a domestic flight starting in October 2020 unless you have a Passport.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Ah, that's a pity. By the way, how do I change my name on the ID? I am about to marry and my family name is going to change.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you planning to make changes other than to your address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I don't plan any changes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Was your non-driver ID issued before October 30, 2017 and is it not Enhanced?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, to both.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you have a Standard document. Newly issued Standard documents show : 'NOT FOR FEDERAL PURPOSES'.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well, I was aware that I have a standard ID. How long does it take to get my new ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e129283fce760ff52587574a2eea6b07", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I came here because I need help replacing my non-driver ID card. Can you help me out, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Oh, now you flatter me. No, I'm way older than that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know when you get your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I can't wait.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I already waited more than 2 weeks for it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you can contact us.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Could it have to do with the fact that I'm currently living abroad? What should I consider in this case?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We recommend that you send us a pre-addressed priority mail return envelope with your application. This will help ensure that we send your new ID to the correct address.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well, I got my non-driver ID in August, 2017 and I'm not sure what kind of document it is.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have a Standard document. Newly issued Standard documents show: 'NOT FOR FEDERAL PURPOSES'.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "fe723c49ad9cadd23667a3e841404c13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about exchanging my driver ID card. Can you please answer some questions I have?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Are you turning 21 soon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, you flatter me. I'm not that young anymore.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you currently expecting your new ID?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I know it will arrive sooner or later. I'm in no rush.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know where we mail your ID?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I already know it will be sent to my address on record.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you like the document to be mailed to an alternate address?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, that'd be great. Due to my job I'm abroad a lot.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you planning to apply either by mail or at an office?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, by mail.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you can ask that your replacement document be sent to an address that is different from the address on your document. You can't have it sent to a different address when you order online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I want my non-driver ID to be sent to that address too?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You'll have to include an additional note and clearly print the alternate address. Don't write the alternate address on form MV-44. The mailing address you write on form MV-44 must be the address that is listed on your photo document and your DMV record.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cb9fe9549014af6ff319d5a08bb5eb68", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do we us a mydmv account for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, a MyDMV web account provides registered Users with secure and simplified access to use a variety of DMV’s on-line applications and services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to register for an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, what do I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "After you register for an account you will be sent a temporary password by email. You will need the temporary password to complete the on-line registration process. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "is the account from the DMV or a private place that is providing the service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "MyDMV was created by the New York State Department of Motor Vehicles, in cooperation with the New York State Office of Information Technology Services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "so I can do my DMV business with the account instead of having to walk in and wait in line?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The account will allow you to use a variety of DMV’s on-line applications and services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is it secure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, usernames, passwords, and identity information are stored in a secure directory called the “NY.gov”, which is maintained by the New York State Office of Information Technology Services.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and you give me the first password then I can set my own?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, you will be sent a temporary password by email to complete registration. You can then set your own password.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "cc54e331cb0ec188466ad904b7d3f329", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Revoked driver license or driving privilege\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "received an order from the DMV saying your driver's license or privilege was revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "his means your license has been cancelled and you must get a new one when the revocation period ends. In most cases", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "tell me the details of Conviction of a serious traffic violation", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Conviction of a serious traffic violation or multiple traffic violations can result in the suspension or revocation of your driver license or privilege to drive in New York State ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If the vehicle is not insured and the registration is still valid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must surrender your registration and plates [ 8 ] to DMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If you were suspended for an insurance lapse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can submit proof of insurance online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If the vehicle is not insured?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your registration and plates to DMV", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "If you have a driver license issued in another state", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "DMV can revoke your privilege to drive in New York State , but your out - of - state license may still be valid to drive in other states", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d6799692c924c063a0642d712485bccd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about what the suspension implies and its risks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driving license or privilege will be taken from you for a period of time. You may have to pay a suspension termination fee. Your suspension period may be final, having a start and end date, or indefinite, which does not end until you take the required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you have a definitive suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have an indefinite suspension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I verify if my license is suspended or revoked?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sign in to MyDMV and use the service My license, permission or ID. A driving privilege is your legal authority to drive in a state other than the state that issued your driver's license.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I was suspended for an insurance period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you were suspended for an insurance lapse, you can submit proof of insurance online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and why can revocation be given?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Common reasons for reversals are\nyou operated or allowed the operation of an uninsured vehicle s\nwas involved in an uninsured car accident", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e31ec0b30ffcb110d3181ce2d17f8cf8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i would like to know if the suspension affects the driving privilege", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means that your driving license or privilege will be taken from you for a period of time. You may have to pay a suspension termination fee. Your suspension period may be final, having a start and end date, or indefinite, which does not end until you take the required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "How long does a definitive suspensions last?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "received a definitive suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "do not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "was the traffic ticket issued anywhere else in New York State?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You must contact the local court directly. DMV The My License service can give you additional information on where to pay a traffic ticket.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and can I drive with a suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You cannot drive until the period ends, pay a termination fee, and have a valid driver's license again.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if the driver's license was issued in another state?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the DMV may revoke your driving privilege in New York State, but your out-of-state license may still be valid for driving in other states.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "821630219634dad5b4a9cb0b8d6e3ac7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about Suspended Driving Privileges", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. Your suspension period can be definite which has a beginning and end date or indefinite , which does not end until you take a required action", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what is Definite suspensions", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "He received a?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " it will tell you how long the suspension period will last . You can not drive until the period ends , you pay a termination fee , and have a valid driver license again . You can use DMV s My License , Permit or ID service to check if your license is valid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": " If the vehicle is not insured and the registration is still valid ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must surrender your registration and plates [ 8 ] to DMV .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the common Reasons for definitive suspensions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you did not have automobile liability insurance 2\nyou were convicted of an alcohol or drugged driving charge 3", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I need more information", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you received too many traffic tickets in a certain amount of time 4\nyou did not follow the rules for junior drivers 5", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d7bb7f7d1028d0f077cee0bbcff469e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I lost my llicense", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive an order from DMV saying your license was revoked ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "is there somewhere I can look at more info on this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can look at Alcohol or drug related violations", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what does it mean when they \"revoke\" my license?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It means your license has been cancelled and you must get a new one when the revocation period ends.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "why wasn't it just suspended? what are some reasons for suspension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You might get a suspension if you did not have automobile liability insurance OR if you were convicted of an alcohol or drugged driving charge.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "if my license gets suspended for no insurance could I just send proof by email or to your online site?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can submit proof of insurance online", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8a72fcf93869ef69959e923eb19b84bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm searching some information related to what happens when here is revoke of a license.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem. Have you received any order from the dmv saying your license or driving privilege is revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not so far.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can you give me some more information about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Sure. One of the more common reasons for revoking of driver license is related to alcohol and drug violations.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Oh, I see. And there is possible that a license could be revoked because a traffic ticket?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, if you didn't answered. But You can plead or pay the ticked. Even online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "So, it's possible to pay an old ticket? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can do it online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Which reasons can cause a revoke? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get revoked if you operated a vehicle without insurance or if you were involved in a uninsured motor vehicle incident.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d9d38623b1f4e5ad093e164bac0215b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My driver license has been suspended and I need help fixing this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sorry to hear that. I'll be happy to help you with this. When your license becomes suspended, your driving privilege will be taken away for a period of time. This period can be definite or indefinite. In some cases, you may have to pay a suspension termination fee. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a definite suspension on your driver license?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you need help understanding what this means?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I know what it means.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will I be sent anything to let me know how to fix this suspension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. DMV will send you a notice called an order to the address you have on file. This will contain the instructions that you will need to follow.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if the registration on my car is expired?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll have to surrender your registration and plates to DMV. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What does is mean if your driver license is revoked?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When your driver license becomes revoked, your license will be cancelled and you will need to get a new one once the revocation period ends.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f7f4fa7b56fc0bf8e2181a30c955d474", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good day. I have received a letter saying that my driver license is suspended and need some guidance with how to react to this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you received an order from DMV saying your license or driving privilege is revoked?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Well, I haven't paid a fine for a ticket I got, which led to the suspension. The thing is that I got the ticket outside of NYC and I'm not sure the NYC court is responsible for this. Who do I need to contact?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you must contact the local court directly. DMV's My License service can give you additional information about where to pay to a traffic ticket.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I understand. Say, is there a way to find out if my license is revoked?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. Simply sign up for MyDMV and use the My License, Permit or ID service. A driving privilege is your legal authority to drive in a state other than the state that issued your driver license.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Alright. And what if I was suspended for an insurance lapse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In that case you can submit proof of insurance online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Do you have more information, perhaps?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "For more information, see the section for alcohol or drug related violations on our website.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Got that. Just out of curiosity, how could I remove a suspension for the failure of paying child support?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To do that you must contact the local child support enforcement agency or the NY State Office of Temporary and Disability Assistance OTDA. The OTDA website has a list of local child support enforcement agencies.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "07b6ab9dd95088cfeabd5b5eb3b31740", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions regarding a suspended driving privilege. Perhaps you can answer some or even all of them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. Your suspension period can be definite which has a beginning and end date or indefinite, which does not end until you take a required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's good to know. What can you tell me about definite suspensions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you received a definite suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have. Hence the questions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case it will tell you how long the suspension period will last. You can not drive until the period ends, you pay a termination fee, and have a valid driver license again. You can use DMV's My License, Permit or ID service to check if your license is valid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if the vehicle is not insured and the registration is still valid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then you must surrender your registration and plates to DMV.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "That's great and all, but how can I find out if my license is suspended?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sign up for MyDMV and use the My License, Permit or ID service. A driving privilege is your legal authority to drive in a state other than the state that issued your driver license.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well, what if the vehicle is not insured and the registration is still valid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you must surrender your registration and plates to DMV. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0d1e2258170c7b120931e7c6144ff931", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you answer some questions I have about my suspended driving privilege, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A suspension means your license or driving privilege will be taken away for a period of time. You may need to pay a suspension termination fee. our suspension period can be definite which has a beginning and end date or indefinite, which does not end until you take a required action.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know more about definite suspensions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you receive a definite suspension?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I haven't. Thank God.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What are reasons for definite suspensions? Are there any examples?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Common reasons for definite suspensions are not having an automobile liability insurance or being convicted of an alcohol or drugged driving charge.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if my license gets suspended or revoked?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then DMV will send a notice called an order to the address we have on file, be sure to follow the instructions on the order.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ah, I see. So wait, you can receive a suspension for taking drugs and driving?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Common reasons for definite suspensions are being convicted of an alcohol or drugged driving charge.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I got suspended for an insurance lapse? How should I react?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "In that case you can submit a proof of insurance online.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Alright, good to know. Can you tell me what reasons for revocations are?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Common reasons for revocations are you operated or permitted operation of a vehicle without insurance or you were involved in an uninsured motor vehicle accident, for example.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d930102c7b99144d6806e49017059e77", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello I need information about how to renew a hazardous materials endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know How to renew your hazardous materials endorsement (HazMat)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will normally mail you a renewal notice for your approval by HazMat, which is separate from the notice to renew your CDL. Follow the instructions in HazMat's renewal approval notice to request background checks.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How often do I need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to keep the HazMat backup?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "of course To maintain HazMat support, drivers must provide fingerprints and pass background checks every five years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ok thank you very much, another question How do I provide my fingerprints for the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Identogo provides the required fingerprint service. All HazMat approval applicants must be fingerprinted at one of Identogo's ID centers located throughout New York State.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I no longer need the HazMat backup?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you don't need a HazMat endorsement, don't take the written test and don't ask for background checks.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and can the endorsement be renewed in an office?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "I am sorry to inform you that you cannot renew a HazMat endorsement at a DMV office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "cb78c6781a9a0f072d43d810d3315c8e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Renew a hazardous materials (HazMat) endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to renew my hazardous materials endorsement (HazMat)?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to have the support of HazMat?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How do I renew my hazardous materials endorsement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will normally mail you a renewal notice for your HazMat endorsement , which is separate from the notice to renew your CDL . Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": " The required fingerprinting service is being provided by Identogo. All HazMat endorsement applicants must be fingerprinted at one of the Identogo ID centers located throughout New York State ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "How do I provide my fingerprints for the background check?", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "589f8d84c7c8ec375b69a4a956924f78", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with renewing a hazmat endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to renew your hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know about the background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes when do I need it", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you need to keep the HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no but I want to know when I need to do the check", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how do I apply for the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what happens if I fail the background check?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you not pass the background checks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no, just wondering what happens if I do so", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a437ac749076ed5d19a43490627be3c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to renew a hazardous materials endorsement?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to Renew a hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will normally mail you a renewal notice for your HazMat endorsement , which is separate from the notice to renew your CDL . Follow the instructions in the HazMat endorsement renewal notice to apply for the background checks .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I do it by phone?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You ca n't renew a HazMat endorsement by phone", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How long will the background checks take?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Background checks can take 30 days or more to complete", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": " If i endorsement expires?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " it will not be restored until the criminal history background checks are completed and you have been re - qualified by both the TSA and the DMV", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How often do I need to get a background check?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the driver must provide fingerprints and pass the background checks every five years", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c04abea05b1b094a6e3fe13672b64e88", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. May you comment me about renewal for hazmat endorsement, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to renew your hazardous materials endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, this in not about that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you searching for information about your background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, neither that. I have some information about that regard.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Is then your inquiry aimed to know how to give your fingerprints on the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Not at all.I already told you that i have some information about that process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Sorry, is just the standard procedure to do this series of questions. So please, bear with me. Maybe are you interested into knowing how much time will be invested on your checks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "In fact, i think i don't have information about that topic, so i guees i should say yes to that.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Good. You must know about this regard, background checks can take up to 30 days or more to be complete.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's quite a lot of days. What happens if my endorsement expires before you're done with my checks?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, you'll have to wait until all the background check process is completed before your endorsement can be restored and you re-qualified by both the TSA and the DMV.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "All this process can be done by mail if i want?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No problem. You can go through the process using mail to send your application.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e151c95a3a4ed3521298f6f9872feac7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "My HazMat endorsement is about to expire and I need help with renewing it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know how to renew your HazMat endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often that you need to complete a background check to keep your HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, I know.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed one recently?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, but I will be getting it done soon.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I don't really need the HazMat endorsement anymore?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not need your HazMat endorsement, you won't have to take the written test or do a background check.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I do decide to renew my HazMat endorsement, where do I get fingerprinting done for the background check?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to make an appointment by contacting Identogo to select your fingerprinting location and make an appointment.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a3cb40c4925eae18388a4a7e3b6bec8c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, good day. I work with the transport of hazmat but my endorsement is about to expire. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "We are here to help you the best we can. Are you interested into renew your hazardous material endorsement? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now. But I worry it could expire and I don't know what I'll have to do.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I'm not really sure about it. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know how to provide your fingerprints for this background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have the idea. But any extra explanation from you would be useful.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. The service for the required fingerprinting is being provided by identigo, and all hazmat endorsement applicants must go to the identogo id centers located in the new york state.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "While the background checks is complete can I get a temporary endorsement meanwhile?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sorry, but no. It's not possible, not until we be sure of the process of the background check be complete.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "This renew process can be done through the dmv?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Is not possible, sorry.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "643e87f54a53ea908b16e517e694e2ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I came here to ask a few questions about my HazMat endorsement, hoping that you can answer them for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Would you like to know how to renew your hazardous materials (HazMat) endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have already done that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I know this already.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know how to provide your fingerprints for the background check?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No. Been there, done that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Would you like to know how long the background checks will take?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to know how you will be notified of the results?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "YES. Finally.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Federal Transportation Security Administration TSA will notify you by mail of the results of the background check based on federal standards only. The TSA website has information about the federal background checks for the HazMat endorsements. Please do not request the results of background checks from the DMV, Identogo, or the TSA.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a6de363f7de36fa5b85bd9d3449c3d4e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm wondering what steps are involved with renewing a HazMat endorsement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently have a HazMat endorsement that is due for renewal at this time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at the moment", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "When was the last time you had a background check carried out in relation to Hazmat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I haven't had one carried out", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you provided a copy of your fingerprints for the background check in relation to the HazMat endorsement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I haven't provided any fingerprint sample", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you aware of the procedures and timelines involved with the turnaround times in relation to a renewal of HazMat endorsement? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I am not fully up to speed with these", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you aware of the procedure involved in relation to notification of results of background checks regarding HazMat endorsement?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am aware that I am notified of the outcome of any background checks that are carried out on me", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Just to clarify, you will be notified by the TSA about the results of your background check. The TSA website has full information about background checks for HazMat endorsement. The results of these background checks should not be requested from the DMV, Identogo or the TSA", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "18e2b0e66b17bd3e1ce7fa893b9b7597", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need info about HazMat endorsement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to renew your HazMat endorsement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No,I need more info but not that", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how often you need to get a background check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, i know that", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to keep your HazMat endorsement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, please", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case, the driver need to provide fingerprints and pass the background checks every five years", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I renew by phone?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sorry but that's not possible ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is it possible to get a temporary HazMat endorsement before background checks are completed?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sorry but no. We can't issue the HazMat endorsement until the background checks are completed and approved. We will provide a CDL with the HazMat endorsement that is valid for 90 days", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6bfb71c7e4c270f28df163d90b42ec6c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about replacing personalized plates.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to replace personalized plates?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to replace my personalized plates.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are many reasons that allow you to replace your personalized plates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I ask the DMV to transfer my personalized plates when I register my vehicle?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can transfer your personalized plates at the DMV when you are registering your vehicle.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible to replace the personalized plates I have now with different personalized plates or picture plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The answer is yes for a fee but you must call the Custom Plates Unit at 1-518-402-4838 Monday through Friday 8 am to 4 pm.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a fee to replace personalized plates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there is a fee and need to call Custom Plates Unit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my registrant and registration class does not change can I transfer my plates to a new vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, just instruct the automobile dealer to transfer your personalized plates to your vehicle.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is it at all possible to transfer personalized plates at the DMV?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At this time it is not possible to transfer your personalized plates at the DMV.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "4ebde52c7efa52c5d0be27fcde8843b4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "You can help me by answering a few questions I have regarding my application for the voter registration. That'd be really helpful.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know if you're eligible to register to vote in New York State?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you registered to vote in the past but do you need to update your voter registration information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to both.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You do not need to update your voter registration information if your political party preference or name has changed since you last voted.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I see. And where can I find all of the voter registration requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The full voter registration requirements are listed on the New York State Board of Elections website.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do if I haven't received an answer after seven weeks? Because that is currently the case.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case you should contact them at the phone number or address provided on the New York State Board of Elections website.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Alright, I'll do that next then. And what can I do if the DMV has an old address of me on record?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you must first correct this information before processing an online Voter Registration Application. You will be asked to answer a series of voter registration application questions related to age, citizenship, prior voting history, and political party selection, and also your phone number optional for the Board of Elections. You will also be asked to affirm to the Board of Elections Affirmation.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "53ae80a9aa64385a24037e8309a7ead2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a dditional information about buy or sell a vehicle", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you changed the name in the vehicle registration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have flood damage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sadly yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please, check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How can I register?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Please, get information for how to register a vehicle you bought or received as a gift. Register and title a vehicle or trailer. Register a snowmobile, boat or ATV", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can you give me some tips for buying a vehicle?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Sure! Read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where can I see if my vehicle is flood damaged?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0db217e1e912f2c31ce624690f02afa4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help planning my Social Security benefits for my survivors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently planning for your future?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you should think about what your family would need if you die now. Social Security can help your family if you have earned enough credits through your work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could the benefits received by my family be affected if my widow receives a pension based on work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If it not covered by Social Security, her benefits as a survivor may be affected.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what about my ex-wife. Would the benefits she'd receive affect the amount my widow gets?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It won't, the benefits your ex-wife would receive won't affect the benefits the rest of your survivors would receive.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And for my parents, what benefits can they receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They can get the survivor benefits if you provide at least half of your parents' support and they are not eligible for retirement benefits higher than the benefit they would get as survivors from your record.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "About my ex-wife, would she stop receiving the survivor benefit if she remarries after my death?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " She won't if she remarries after turning 60 (50 if disabled).", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "888aad5d353c2cad30493b2cf967bb16", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know when I should apply for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply for disability benefits as soon as you become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you ready to apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, not yet but maybe soon. so can I call or walk in somewhere to do this other than online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "yes there are other ways to apply. Will you need any help? are you deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes,I am deaf", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "when you are ready to apply you can call us at TTY 1-800-325-0778 , or Call or visit your local Social Security office .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what are some of the kinds of things you will ask for when I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your Social Security number and proof of your age ; Names , addresses , and phone numbers of doctors , caseworkers , hospitals , and clinics that took care of you and the dates of your visits; Names and dosages of all the medications you are taking ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and all I do is give that info and I get it for sure or what?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is a possibility that after we review your application and the information you provided, we may decide you do not meet the qualifications for disability benefits .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "would you like to know what to do in case you are denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes please", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you don't qualify you may ask us to look at your application again. You will receive a notice from us if you don't qualify and it will explain how to appeal our decision and the time period in which you must make the request .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a8ef23704910c01c78827f38cbdbd277", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want a apply for a corrected card for a U.S. born adult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you legally changed your name?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I have, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then the first you need to do is to inform Social Security so that they can give you a corrected card.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I haven't established my citizenship yet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can give as proof of your U.S. citizenship documents like your U.S. birth certificate or your U.S. passport.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't have some of the required documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We'll ask you for any other document that can identify you correctly. Like your employee Id card.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do to change my name on my Social Security card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll have to provide evidence of your legal name change. You can use documents like your marriage document to prove this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I muse an expired document as proof of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no, the documents you use must be current, not expired.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and photocopies of the original documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, photocopies are not accepted either.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8e0d9b9c046c9dc52bfaf4e57d7f1d7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "want to get citizenship ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You have not yet established your US citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We need to see proof of your US citizenship. We can only accept certain documents as proof of US citizenship. These include a birth certificate or US passport.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I do if I don't have one of these specific documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have the Employee Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a School Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "the health insurance card not a medicare card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "and the American Military Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "in that case you cannot verify your identity with the US Passport", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "4b1ac68cee77bc31543af1aa17093ea7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good afternoon. I want to get some info about the retirement benefits planner.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Information about the online calculator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not about that. I know something already.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "what i want to know is if the planner include any new benefits as is created or increased?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, the online calculator gets updated in regular basis with all the new benefit increases and other benefit amounts. That, of course, will affect whatever estimate you could get currently.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I thought that but wanted to be sure. Another thing is, what happens if my birthday is on January 1st? As non working day, does the system has any problem there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In that case, the calculator will figure out your benefit as if your birthday was in the previous year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Um, the things about technology, huh?. All right, then. How can i get a more accurate estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "For that purpose, please make use of the detailed calculator.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "OK, i'll look into it later. Oh, by the way, you said before the calculator wasn't to have any problem with my birthday date, for being on January 1st, didn't you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. The calculator will figure out that taking the benefit as if your birthday was in the previous year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "A last thing, please. What do i need to enter in the calculator?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That's simple. You only need to enter all your past earnings. If you need to find that out, just check your online account.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e9e5f2031b6c02e180e192d5b457c596", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do the documents need to be about in order to get my social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The documents all pertain to proving your U.S. citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a U.S. citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am a U.S. citizen. If I don't have the right documents are there other avenues to take?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we can consider other documents such as your passport or documents issued by the DHS that can prove your age.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you get a social security card for a foreign born U.S. citizen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, as long as you comply with the regulations and have the right documentation, you can apply for a social security card.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can I show other documents if I don't have the ones requested?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we will ask to see other documentation that is current and that can identify you by name, date of birth, and a recent photo.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I have lived in the U.S what other information might you ask for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We may ask for tax records or for information about the school that you attended. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Are you able to accept photocopied documents?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, we can only accept original documents that are current.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f7dc3abd17935a2362ef512787473f94", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need a Social Security card or number for my daughter", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, it is important that we verify a birth record for all U.S . born applicants who apply for an original Social Security number. Exceptions are made for parents who apply for a baby's Social Security number at the hospital when the baby is born", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you need to know how we verify birth records?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "yeah, what do I do to verify?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What else will I need besides birth records? do we need to show proof of identity?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We will need evidence that shows the child continues to exist beyond the date of birth . We only accept certain documents as proof of your child 's identity. Documents must show your child's name , identifying information such as ,age , date of birth , or parents ' names and preferably a recent photograph. We may accept a non - photo ID document if it has enough information to identify the child such as the child 's name and age , date of birth, or parents ' names .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if we don't have those things like ID or passport?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could use a state issued non - driver 's identification card or an adoption decree", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "OK, what if we lived in Mexico for some time? will you accept papers from there?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your child lived outside the United States for an extended period , you could use a current or previous passport ,school and/or employment records ,and any other record that would show long - term residence outside the U.S. to show that your child does not have a Social Security number and needs one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "and do I need a birth certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have or can get a U.S .- State - Issued birth certificate that recorded his or her birth before age 5 then you must submit it", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "and will all this help with being able to claim an adopted kid for tax reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you want to claim your child for tax purposes while the adoption is still pending , contact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending U.S. Adoptions .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "83c939393b970a0bcf0a9e0a71196eb5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to apply for a replacement card as a noncitizen adult?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will need original documents for immigration status", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "This will prove you u.s. immigration status", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Are they any other documents I need to show also", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "IIs there a limit on how many replacement card I can get?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must provide a letter from your sponsor .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is this to confirm my curent school status? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes this Identifies you and confirms your current school status ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I be authorized to work in the United States?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can apply for an Individual Taxpayer Identification Number from the Internal Revenue Service IRS .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I am a foreign worker?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some foreign workers must show their I-766 Employment Authorization Document ", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "5a743ace2239552da73cd5f52300ab60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I need any kind of documentation to get a social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you will need original documents that can verify your citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already established your U.S. citizenship with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have no verified that with you yet.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I able to show alternative documentation if I don't have the ones listed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we will ask to see other documents that verify your identity by name, date of birth, and a recent photo.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What proof of my identity does social security need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "They need to verify your identity through id's like a driver's license or a state issued non-driver id card.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Am I able to apply for a replacement card online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply for a replacement card online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will I need to prove or verify my citizenship to obtain a social security card?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you must have valid documentation that proves your citizenship in order to apply for a social security card.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "617787216d04589888d3afdd75937f47", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the original documents needed for getting an original social security card for a foreign-born U.S. citizen adopted child?.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing you'll need to do is to prove your child's citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you happen to have lost the child's certificate and are unable to get another one within 10 days?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I haven't lost the child's birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But my child lived outside the United States for quite some time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, you'll need to provide a document that proves that your child lived in another country and does not have a social security number. You could use records like the child's school records or employment records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is it possible to get him a number assigned before the adoption process is completed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is possible, yes. In some cases, we do assign a number before the adoption process is completed but you may want to wait.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What other documents can I use as proof that my kid decided outside the US for a long time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "apart from the ones mentioned before, any document that shows long-term residence in another country would be enough.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what documents can I use to prove my identity?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Good documents to use as proof of identity are your U.S. driver's license or a state-issued non-driver identification card.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "988887ffb0da2c60ad2e5f77c9a5fa1a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "for US Citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What can I do if I cannot present my child's foreign birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in that case we will consider other documents such as your child's passport or a document issued by the DHS Department of Homeland Security as evidence of your child's age.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "May accept as evidence of US citizenship the Certificate of Citizenship", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course We can accept the following as evidence of US citizenship Certificate of citizenship N-560 / N-561", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What do I do if you don't have one of these specific documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have the Employee Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "and the US Passport?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if my document is expired?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "An acceptable document must be current, not expired and show your name, identifying the date of birth or age and preferably a recent photograph", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "071d74a79513494d01f267e106f15073", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "want to get citizenship ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Don't have one of these specific documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have the Employee Identification Card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "the school ID card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Health insurance card not a Medicare card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "in that case you can verify your identity with the US Passport", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and with what will they verify my age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must present your birth certificate.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "ef585d2570d40fd0e13bff525e18e8b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need an original card for an aduly who is not a citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello. I will be glad to help you only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you a non citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no i am a citizen", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What documents do I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can not get a Social Security number for the sole purpose of obtaining a driver 's license Government benefits or services", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you tell me what documents I need?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you also must show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "is showing my socila security number requiored?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can not get a Social Security number for the sole purpose of obtaining a driver 's license .\n Government benefits or services", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if you are a foreign worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we only need to see your I-94 Arrival / Departure Record or admission stamp in the unexpired foreign passport showing a class of admission permitting work", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I am a F-1 student and have a work permit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you are an F-1 student and have a work permit I-766 from DHS you must present it", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "00b3df8ed106bc3194bc3055803e2a15", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need documents for my foreign born child to receive their social security card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you will need documentation pertaining to their proof of citizenship. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have documents that pertain to their citizenship?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have documents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't, there are alternative forms that we can consider.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Are foreign born U.S. children eligible for social security cards?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, as long as they have the correct important documentation.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What kind of proof of identity does social security accept?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "They can accept a U.S. driver's license, a state issued non-driver id card, or a U.S. passport.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you accept any alternative documents for the child?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We can accept their state issued non-driver id card or their adoption decree among others.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What records do I need if my child lived outside the U.S. for extended periods of time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "A current or previous passport and school/employment records.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Can I turn in copies of the documentation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No, it must be the current and original documents, no photocopies.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5de9a253ebae7cda68b7c7aa70fc721c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I apply online for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to apply for retirement benefits, disability benefits, or Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can complete your application online ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how do I know if I'm qualified?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the spouse or divorced spouse of a retired worker?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I'm married to a retired worker", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You qualify for benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how can I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Our Retirement Planner can help you with how and when you should apply.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "do you have info for Survivors who want to learn about benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They can use our Survivors Planner to learn more", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c5fb58bffa0d7fead10dd47128c06f78", "turns": [ { "da": "response_negative", "role": "user", "turn_id": 0, "utterance": "Hi there. I am looking information about the benefits that social security can provide. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 1, "utterance": "Thanks. This will help me to get a better decision of what to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Sure, no problem. Are you already planning your retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to do it with enough time, so I can have all the information that I need,", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Great. That's always a wise decision. Have you become disable?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, from a while. I have been disable.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you already think in what you will do when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, that not really, yet. I started planning about my living first.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Alright, no need to be negative around this. But That's something you need to have in mind too, and the kind of benefits that you and your spouse can receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Ok, I keep it in mind. There are other ways to know more about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure, You just need to visit the next site web we provide you, so you can get more information about this topics.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "684b9185dddd8c0cb7ca6ab8d8c0c363", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I am looking information related to the planning of the retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Great. Do you have clear what is the government pension offset?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have big part of the information related to this.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know if you will receive a pension for work not covered by social security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not really. I don't think so.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Great thanks. It is possible to meet for an exception?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "To apply for an exception or see if you can apply, the best thing you can do is to read \"when won't my social security benefits reduced?\" section.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great. I would like to know now about which benefits could receive my spouse and the estimations?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You mean, the amount your spouse can receive at full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No exactly, I mean before that.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "OK, no problem. But you already know the amount your spouse may receive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "I don't have it very clear yet.", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "Then, is not possible to give you a estimated amount of how much would your spouse receive.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6a83d3c6973581b590d412b7a4f4911a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to learn about the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to learn about Government Pension Offset?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not want to know about Government Pension Offset.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "would you like information you need to calculate your benefits affected by GPO?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I do not need that information at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have access to your spouse's estimates?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I do have access to spouse's estimates and I am eligible for spouse's benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you find the estimated amount of retirement benefit your spouse would receive at full retirement?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I found the amount my spouse would receive at full retirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then you would be able to find out estimated monthly amount of Social Security benefit as a spouse.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I need more info about being eligible for widow's benefits and do not have access to spouse's estimates?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should go ahead and call our toll free number at 1-800-772-1213 or contact your local Social Security office.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9f66bf41b437b2e227985c29496e503f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I know when I should apply for Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Medicare typically starts when you turn 65 years old.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you reached 65 but decided to delay your benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have decided to delay receiving my benefits, is there someone I should contact about this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you would need to contact Social Security at least 3 months before you turn 65 to check about applying for Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens if I need Medicare but I didn't sign up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you didn't sign up on time, you benefits may be delayed and there may be a higher cost associated with it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I still need to look into getting Medicare even I have health insurance through my employer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you should still check to see if you should sign up with Medicare because once you turn 65, some health insurance plans automatically change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Does this apply if you have health insurance as part of a severance package?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, even if you receive health insurance through severage, you should still look into Medicare.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Can I file for only one benefit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "No, you will be filing for all retirement or spousal benefits.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "79b1344ed1f10ab9f9311f6865685ca9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "HEllo. could you tell me what documents i need to get a card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello, thanks for being patient, there are a few you may need To prove your child 's U.S. immigration status , you must show us your child 's current U.S. immigration document , such as : I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa ;", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does this answer your question?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes it does, thank you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok great! Is there anything else I can help you with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I use it to work? who do you contact?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you use it to work , we will inform DHS", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if my child is a J-1 or J-2 exchange visitor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If your child is a J-1 or J-2 exchange visitor , you must see your child 's DS-2019 Certificate of Eligibility for Exchange Visitor Status ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if a child does not have permission to work", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If your child does not have permission to work Lawfully admitted noncitizens can get many benefits and services without a Social Security number", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What else do you accept?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we may accept the child 's State - issued non - driver 's identification card ;s\n Adoption decree", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "427416f38d75045b7de3dc492a51bb10", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Other ways to apply for retirement benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course there are several ways to apply for the benefit", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you live in the us USA ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Not actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you don't live in the US USA Or in one of their territories you can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and can I do it electronically?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "yes and In most cases, once your application is submitted electronically, it is done.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what does social security offer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Social Security offers an online retirement application that you can complete in as little as 15 minutes.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and can i complete the application online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "of course Complete the online application. You can complete your application in one session or start the application now and end it at a later time", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And if I make the electronic request, should I do something else later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Once your request is submitted electronically, it is done.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7d797b6b8c15c6d9694b1e952523b239", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Social Security benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to find out how Social Security can provide you, your spouse, and other eligible members of your family with benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to find out more about retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I do", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you want more information about benefits if you become disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I could use that too", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you want to learn about benefits for your family when you die?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I'm not planning on going anywhere yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You can use our planners to help you better understand your Social Security protection as you plan for your financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you also have more info I can look into on Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, I will give you a link you can visit.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "fd1e93460b85bb44b11f927a93aaba4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me about the benefits I could get from Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know whether Social Security can provide you, your spouse, and other eligible family with benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that is what I would like to know.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know about when you retire?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not about retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot be provided with any information with your family and yourself about Social Security retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if you cannot process my request online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then we would send you specific information on how you would go about contacting us by phone or schedule an appointment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want an estimate for survivors or disability benefits and do not all ready have enough Social Security credits to qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivor's benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Could I qualify for spouse's benefits even if I never worked under Social Security?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, even if you never worked under Social Security you could qualify for benefits.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d024aba2ac59b681ef3f4b5fce8e78f5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "help me with retirement benefits please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with applying for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "OK, we have an an online retirement application that you can complete in as little as 15 minutes, and it's easy to do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I do it in spanish?, otherwise it won't be easy for me", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The online application is currently only available in English. However, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, also will I have trouble on your site since my last name has the Mexican n with the little thing on top of it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If there are any problems with a character you enter you will get a message that tells you there is a problem and what caused it ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "maybe I should just apply in person or can I call or something?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can apply by phone. Call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will I have any problems if I already have Medicare benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you already have Medicare you can still use the online application to apply for retirement benefits .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f43a603defc3df6f95936b7ad87b7328", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the Benefits planner for retirement", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Is this for benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes it is", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to see who qualifies for retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I need help with other things", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Will you need any info for my family members?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If any of your qualified family members apply for benefits with you ,we will ask you for their Social Security numbers and their birth certificates .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "only the qualified ones ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, If any of the qualified family members apply for benefits with you ,we will ask you for their Social Security numbers and their birth certificates .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will what my spouse receives vary by her age and/or retirement status?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, If they begin receiving benefits :between age 62 and their full retirement age , the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "21abf3aeb1a1b5a87edbeea81a239645", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with benefits for my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you able to receive benefits for retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I need help with knowing how much my spouse will get for retirement benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know when you will start receiving the benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I do not know this information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I need help with how much will my spouse receive and what age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will start receiving the benefits between age 62 and their full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "When will my spouse get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your spouse will get benefits even if they never worked under Social Security at the age of 62 and you are eligible for retirement.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Will my spouse only qualify for benefits on their own record and what would be the amount?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will pay the amount from their own record first.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Who will qualify for benefits with me?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your spouse or child may receive monthly payments up to one-half of your full retirement benefit and it will not decrease your retirement.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "53bfca6194d27da13f5d7108981b95e8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'd like to learn about your retirement program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not necessarily.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to learn about maximum family benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do any of your children qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I believe so.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "As far as the maximum family benefits, there is an upper payout limit. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will my child receive the full payment up front or monthly payments?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If your child qualifies, he or she will receive monthly payments. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Will my spouse receive benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. The amount depends on how much they qualify on their own record and how high your record is.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aef088a9f2b5a25efb727855401450f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with the planners for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I need to learn about benefits for my family.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to start receiving Social Security retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I do not want to start receiving benefits yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there a limit to amount my family will get paid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There is a limit to amount we can pay your family; but the total depends on how many are in your family and the amount you get.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Are there members in my family who will receive benefits also?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, your spouse and your children may receive benefits up to half of your retirement amount; but will not decrease your own benefit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What information will I need for my family?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We will ask for their Social Security numbers and birth certificates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3f67847b2e177175245b19c744bd4cde", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good Morning, i would like to know details about retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean for your family, that is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Correct, that's what i'm looking for.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Very Well. Have you started to receive retirement benefits already?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm receiving the benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Excellent, because in that case, some members of your family well may qualify to get some benefits via your record. If everything goes well, both your spouse and child can receive up to one half of your full retirement benefit amount per month.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That would be great. Now, what about if my spouse start receiving benefits at age of 62?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well in that case, the amount received will have a reduction based on the months up to full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what happens if any of my family members apply for benefits with me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Not much. We'll just ask for your SS numbers and birth certificates.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So my family can qualify for benefits and those payments won't affect my retirement benefit, is that right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct, they won't affect your benefit amount.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Thanks, just wanted to be sure. now, is there any limitation for the money received?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Well, yeah. there is a limit in the amount we pay to a family. that depends on the family group size.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ff2c8b2d5dee918149388420a579524b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with the benefits planner for retirement?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you need help regarding benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to learn more about what happens when you start receiving Social Security retirement benefits then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure, tell me about it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Gladly. As you might know, some members of your family may also qualify to receive benefits on your record. Your spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount. These payments will not decrease your retirement benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see. What if one of my children also qualifies for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, there is a limit to the amount we can pay your family. The total depends on your benefit amount and the number of family members who also qualify on your record.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright. So how much will my spouse receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "First we need to ensure if your spouse qualifies for benefits on their own record. Do you know that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I really don't know. Sorry.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you know if the benefit on your record is higher than your spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I'm sorry. I have no insight on that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "928ed03a0efca1b39dc388139f13ca8a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have questions regarding the Benefits Planner for my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about benefits for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to hear more about maximum family benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, that would be great.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Very well. Does one of your children qualify for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, my children don't qualify for benefits. Sorry.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I'm more interested in benefits for my partner. Can you tell me about that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course. Even if they have never worked under Social Security, your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits. our spouse can also qualify for Medicare at age 65.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I see. What about other family members? What if any of my family members apply for benefits with me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Well, in that case we will ask you for their Social Security numbers and their birth certificates.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "88afd180a60c810f9831b1509616a68f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need help with planning for retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking for information for you or for your family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am just looking for help for me.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you looking for information on maximum family benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure, that may help.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do you have information for benefits for my spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. I can help with information if you want benefits between the age of 62 and full retirement age.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if my spouse already has benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "They will get more money based on their own record and your record.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1e9b2d7dd20c0a440a1f01d3ddb346d5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with family retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet, but my spouse is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need help with the maximum amount od benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, more how much the family as a whole is eligible for.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you 62 or over?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, and I haven't retired yet.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you qualify for benefits on your own record?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I haven't worked long enough.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How much can my family receive total?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Most of the time the family total is 150%-180% of the person's full retirement benefit.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c3d94984e86b88c834ca8aa26cec89b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is required to be able to use the retirement benefits planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you aware that members of your family may also be eligible to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "No I was not aware of this. What is required for family members to be eligible to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you already started receiving Security retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I received my first payment a month ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Some members of your family may qualify to receive benefits. Your spouse or child may receive a monthly payment of up to one-half of your full retirement benefit amount.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I know if one on my children qualifies for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If one of your children qualifies there is a limit to the amount we can pay your family. The total depends on your benefit amount and the number of family members who also qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If my spouse qualifies how much will she receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Does your spouse qualify for benefits on her own record?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No she does not qualify.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Is the benefit you receive higher than that of your spouse?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "No she does not receive any benefit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If she does receive a benefit you will get an additional amount on your record so that the combination of benefits equals that higher amount.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8c6712e24ad9327eb006547daa708bdb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need benefits for my children", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you qualify for social security disabilty benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "your children may also qualify for benefits on your record . Your eligible child can be your biological child , adopted child , or stepchild ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What about a grandchild?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A dependent grandchild may also qualify", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "My grandchild is still a full time student age 18", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " benefits continue until the child graduates or until two months after the child becomes 19 years of age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does it take for a grandchild to qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "the child must be unmarried ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any publications I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " yes read Benefits For Childrens and What You Need To Know When You Get Social Security Disability Benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Will benefits for children explain if they are disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "201362ec325362cc669cb20d8eea0c4d", "turns": [ { "da": "response_positive", "role": "user", "turn_id": 0, "utterance": "Could I be eligible for spouse's benefits and have access to my spouse's estimate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to find the estimated amount of retirement benefit your spouse could be eligible to receive at full retirement age?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at this time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know that you need to divide the amount in half and round down to the nearest dollar?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not know that is how it is figured out.", "topic_id": 0, "segmentation_label": 1 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot figure out the monthly amount of your Social Security benefit as a spouse.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is one thing I need to estimate my future spouse's benefits under the GPO?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "One thing you would need to figure the estimate out is the gross monthly amount of your pension from your government job not covered by Social Security.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How many things to do I need to estimate my future spouse's benefits under the GPO?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "YOu would need two things.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I am eligible for Social Security retirement on my own earnings will it give a higher benefit based on my spouse's earnings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It will affect your benefits as a spouse.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c01d301c5d6e9b36be35e1f229fca51d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what is government pension compensation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you receive a pension for a job not covered by Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This type of benefit reduction is called a GPO.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I am eligible for my spouse's benefits and have access to my spouse's estimate, what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want to find the estimated amount of retirement benefit that your spouse would be eligible to receive at full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 1 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You can find the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the GPO effect", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I want to estimate the benefits of my future spouse under the GPO, could I do it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "if the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security. yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other requirement should I take into account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the GPO effect.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "016cf0849b0c801d2515d0de704772a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What documents do I need to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We will need original documents for U.S. citizenship", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you established your childs us citizenship withus?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if my child is not a u.s. citizen?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "] Social Security will ask to see a current DHS document .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I don't have a specific document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "we will ask to see other documents Any documents submitted , including the following , must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What else can I use as proof of identity?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "U.S. driver 's license or a State - issued non - driver identification card ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a fee to replace a card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6d5cff9a1b76423262f0b4f4b0f19ab9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When is a good time to use the Benefits Planner?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What is your age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am close to retirement age and was wondering when would be the best time to start my benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is your age between the 50 and 60 range?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am a little younger.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I have a choice as to when I should apply for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes you have a choice. You should make an informed decision about when to apply for benefits based on your individual and family circumstances.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What sort of benefits would I receive?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Benefits depend on your circumstances. Are you still working? If you are still working you may have to give up some of your benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Does family history come into the calculation of benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes you should be sure to plan for the long term and not just your current needs.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "827590801a017e06a119229fdf44782f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there an estimator I can find out my benefits for ss on your site?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can find out how the reitrement estimator works", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "How does the estimator work is it just an estimate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "e Retirement Estimator gives estimates based on your actual Social Security earnings record keep in mind that these are just estimates .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How long with I be aple to view ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You will receive a warning after 25 minutes without doing anything ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So they are just estimates how can I find out my actual amount?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "This is just an estimate before applying", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Why is there a time limit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " For security reasons there are time limits for viewing each page ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I am currently receiving only medicare benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you can still get an estimate ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "829a7bfc169fcc34011e4dff0f48711f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with benefits for my family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be receiving Social Security retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I will not be receiving Social Security retirement benefits right now.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Is there maximum family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does one of your children qualify for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I have no children for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Will benefits paid to my spouse make me have a lower retirement benefit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Benefits for you will stay the same even if your spouse receives paid benefits. Also, it may be better for you to take your benefits sooner after your spouses benefits are added to yours.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Who qualifies to get benefits with me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your spouse or child may receive a monthly payment of half of your full retirement.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d8b135dc53fcf3c5163b7eb762c6eaea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need some information about family benefits. please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have any child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No i don't have any at the moment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Say, any member of my family can apply for benefits too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, they can. In that case, we'll ask you Social Security Numbers and birth certificates.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I see, and something else, i was wondering how much could my spouse receive in benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do your spouse has qualifications in his/her record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, it hasn't any.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Is your benefits on your record higher than your spouse?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yeah, my benefits are higher than my spouse.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If that so, then your spouse will get an additional amount on your record. In that way, the combination of benefits result in equalization with that higher amount.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b66a21175753d0bfadc7a9028581ecfa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, I would like to know more about benefits for my family.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Did you start to receive Social Security retirement benefits yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, since this month.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, then some members of your family may also qualify to receive benefits on your record. Your spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount. These payments will not decrease your retirement benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if they begin to receive those benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Between age 62 and their full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Ah, that's good. And can you tell me more about the benefits for my spouse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Gladly. Even if they have never worked under Social Security, your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits. Your spouse can also qualify for Medicare at age 65.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Hm, I see. What if one of my children is also eligible for benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Unfortunately there is a limit to the amount we can pay your family. The total depends on your benefit amount and the number of family members who also qualify on your record.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And what does that mean? What kind of limit?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "At their full retirement age, the spouse s benefit can not exceed one - half of your full retirement amount.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4aae425aebf71ea9d382850962f079d6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm interested in knowing about some benefits for my family, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you going to start receiving social security retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not yet, but i'm interested into knowing about the matter.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "For example, what would happen if any of my family members apply for benefits along me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, that is perfectly possible, and in that case we'll ask for your familiar's SS numbers and their birth certificates.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "If any of them qualify, what would be the amount they will receive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, taking your spouse as example, after effectively qualify, your spouse would receive a monthly payment of up to one half of your full retirement benefit amount. Best of all, those payments won't affect your retirement benefit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what about my spouse getting qualify by her own? How that affects the amount?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Ok. If that's the case and your spouse qualify by own record, we'll pay that amount first, and then the other ones.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And another question, please. Will those spouse benefits decrease my own retirement benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Not at all. I can tell you, that you could find the amount your spouse will receive very useful, because it could help you to decide if you want to take your benefits earlier.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Umm, that sounds tempting, i'll have to think about it. Wanna check something, please. You said before that if my spouse gets qualified on its own record, you would pay that amount first, isn't?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Is correct. Because is something of its own, then your spouse must receive it first.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c5ab7fc9301554100b8d53c7a82df87c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am confused about family benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do any of your children qualify for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not all of them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "How do spousal benefits work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Does your spouse qualify for benefits based on their own record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, they don't qualify.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "If they did qualify and your benefit record is higher, then they get their benefit plus the difference.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, pretty sure they don't qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is she eligible even though she didn't work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "She may be eligible if she is at least 62 years old.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a5b18c6f5a30d018eb2f0f1b60bcf3f7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I was told to use this channel to find out about the maximum benefits a family can get, could you please help me out with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have any children who could qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, in fact i have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Very good. Well then, you must know that in this case, there's a limit for what we can pay to each family. Your total would depend on the benefit amount and the number of family members who also qualify on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Um, i see, those factors are reasonable. Look, another doubt i have is if my spouse can get any benefit or at least medicare, even she didn't worked under social security, is it possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't worry, if fact she can. Even if she never worked under SS, she can get benefits if is at least 62 of age and you are already receiving your retirement or disability benefits. In regard of medicare, she can qualify at age 65.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So, she can really qualify for those and really have them then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yeah. As said before, she can enjoy a benefit is she's 62 and you're already receiving a retirement or disability benefit, plus be able to qualify for medicare at 65.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Thanks, i just wanted to be sure. Oh, and how much will my spouse receive, given my benefit is higher, please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you have a higher benefit, your spouse will get an extra amount on your record. In that way. the combination of benefits equals that higher amount.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see, i see, interesting thing. A last question, please. What happens if my spouse begin to receive benefits? There will be some effect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, the immediate effect would be that the benefit amount will be permanently reduced by a percentage based on the number of months up to her full retirement age. That applies if she begins to receive benefits between age 62 and her full retirement age.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e47a82b566565b0fc585e23daf60c89c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How much will my spouse recieve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If your spouse qualifies for benefits on their own record , we will pay that amount first .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "My spouse does not have benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "okay no problem. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if they are getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "the amount will be permanently reduced by a percentage based on the number of months up to their full retirement age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my record is higher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " they will get an additional amount on your record so that the combination of benefits equals that higher amount ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will everyone get a check if I qualify in my family?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "some members of your family may also qualify to receive benefits on your record", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does my spouse get a check as well?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Even if they have never worked under Social Security , your spouse may be able to get benefits if they are at least 62 years of age and you are receiving or eligible for retirement or disability benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there a maximum of beneftis?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " there is a limit to the amount we can pay your family The total depends on your benefit amount and the number of family members who also qualify on your record", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4fee4f119f9cb6f417546b37cf806f22", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find information to get benefits for my family on my SS", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you started receiving your benefits already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "some members of your family may also qualify to receive benefits on your record ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If they qualify how much to they receive?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "our spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if my spouse qualifies for benefits on their own record?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "we will pay that amount first", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If they qualify how much do they receive?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "ur spouse or child may receive a monthly payment of up to one - half of your full retirement benefit amount ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if one of my children qualifies?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "there is a limit to the amount we can pay your family The total depends on your benefit amount and the number of family members who also qualify on your record", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "078362599f4fb657a7fa0c56f34287fb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking to see if you can tell me what my husband's retirement benefits will look like", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your husband qualify for benefits on his own record?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, I don't think so", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is the benefit on your record higher than his?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, it is", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If the benefit on your record is higher then he will get an additional amount on your record so that the combination of benefits equals that higher amount .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "does when he starts getting benefits matter as to what he will get? like if he is not at full retirement age", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If he begins receiving benefits between age 62 and his full retirement age ,the amount will be permanently reduced by a percentage based on the number of months up to his full retirement age .If your husband is under full retirement age I can give you more info.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "OK, but another thing, if my benefits are higher he gets a percentage or what?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "He will get an additional amount on your record so that the combination of benefits equals that higher amount .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can my benefits be less because of that or something else so that we're better off doing things differently?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Benefits paid to your husband will not decrease your retirement benefit ..The value of the benefits he may receive, added to your own , may help you decide if taking your benefits sooner may be more advantageous .", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8d2927ef2356d1374a7cc1ee362bc0db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "would you give me information about disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "we can let you know about disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you receive Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you want, you can obtain information and services to manage your benefits online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Will I be asked to provide documents to prove that I am eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have your birth certificate or other proof of birth?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have Proof of US citizenship or legal alien status if you were not born in the United States?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you have the US military discharge document. ? If you had military service before 1968", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "does not apply to me", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "you will not be asked to provide documents to prove that you are eligible", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5af87f8c39de8445d20e4605ea229f31", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related to the benefits for disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we are here to help you to get all the information you may need about the benefits. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you already receive any kind of help or benefits from the social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, sorry. I don't receive any help from social security yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I need to have some extra documents for this application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Yes, is always probably that you receive the request of some documents. You have your birth certificate with you?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Not right now, but I can request it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Great, you need to have it. Because if is asked to you and you don't have it, we won't be able to process your application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Alright, I'll do it then. But I need to talk with someone by phone too. There any number for people with hearing problems?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can call to the 1-800-325-0778, that's a free toll number.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, good. Thanks. A last question, but also my spouse can receive the benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes. Your spouse can receive benefits on your record, along with your parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d15b9d2611e67e1ac008aaed2825b440", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I want to apply for disability benefits and would like to know what document I need to have in order to complete the application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know if you are eligible for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You may have to provide documents to show your eligibility, such as a birth certificate or other proof of birth, do you have such a document?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I have a birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You may also need proof that you are a U.S. citizen or that you are a lawful alien, do you have such documentation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "As I was born in the U.S. I don't think I will need to proof that I am a U..S. Citizen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Yes in that case you will not need any other documentation.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I need to mail the documents to you but have a few questions about it, can I ask you about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is that the only way you can get your documents to us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you mail any documents to us remember to include your Social Security number so that the documents can be matched with the correct application. Please do not write anything on the original documents but write your Social Security number on a separate piece of paper and include it with the other documents.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "aadc9fd5710361ed8a3551e540c608d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What do I need to provide for Social Security Disability to be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what documents you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I think I know what documents I need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have your birth certificate provided?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not provide my birth certificate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you might not be eligible for Social Security Disability.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I do not live in the US or one of its territories?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You could get in contact with the nearest US Social Security office, US Embassy or consulate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How would I mail documents to you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Please include the Social Security number so that we can match them with the right application and do not write on the original documents and write your Social Security number on a seperate sheet of paper.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the Disability Benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Social Security will be Disability benefits to people who are not able to work due to a medical condition that is expected to last at least one year or result in death.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6d64c55b9b81126d7f033b1343740d99", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Regarding Retirement benefits, if you do not qualify for benefits in someone else's registry, couldn't another person register?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even if you do not qualify for benefits on someone else's record, some members of your family may qualify for benefits on your record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What is the maximum of family benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record. The total varies, but overall, the total amount the worker can receive for his or her spouse and family members is approximately 150 to 180 percent of the worker's total retirement benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But if one of my spouse's children also qualifies for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well as I mentioned there is a limit on the amount we can pay to family members.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and as for the value paid would decrease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Benefits paid to you as a spouse will not decrease your spouse's retirement benefit. In fact, the value of the benefits you can receive, added to your benefits, can help your spouse decide whether taking benefits earlier may be more advantageous.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can some members of my family qualify for benefits on my registry?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "never married or had children?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "at the moment you cannot add some members of your family for benefits in your registry", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "38b4aae9b2a7be94a8fe1d71efde4868", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm getting everything set for my retirement, but I need some information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. You can always apply for the social security retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great. How does it works?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will be able to receive benefits that would be paid to you and it won't decrease the benefits for your spouse.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If my spouse and I apply both at the same time, we can also apply for the benefits as spouse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we can be able to check your eligibility on both.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That's pretty great! But how much cold be expect to receive?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The total amount will depend on your spouse's benefit amount and the number of family members who apply for the benefit too.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Any kind of family relatives can apply for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, but this is under certain request. Have you seen the information on the section \"benefits for your family\"?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I saw the information, but I didn't know it was related to tis.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You should also know that even if you do not qualify for benefits on someone else records some members of your family may qualify for benefits on your records.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "But there won't be any problem if my spouse is also receiving the benefits, right?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No, there is no problem, you and your spouse can even apply at the same time, without problems.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c4cf8c5c94690219e773e5c4aa9cd868", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the next steps if I do not qualify for benefits on someone else's records?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Even when you do not qualify for benefits on someone else's record, we could use your record and maybe some members of your family may qualify this way.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I want to find out more info about benefits for my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know you could look for benefits about your family under \"Benefits For Your Family\"?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I did not know this was available to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you never been married or had children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I am married and have children.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Then you probably won't qualify for benefits on someone else's record.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is there a chance benefits paid to me as a spouse will decrease what my spouse at retirement will get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Actually the value of the spouse's benefits you receive, could be added to their benefits and may help your spouse decide to take benefits sooner.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is the amount you could pay family benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The total depends on your spouse's benefit amount and how many family members that would qualify on the same record. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6da3c6179bfae2ef96484770c9bc3f62", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I did not qualify for benefits on someone else's record, can I add other members of my family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, even if you do not qualify to receive benefits on someone else's record, some members of your family may qualify to receive benefits on your record.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and can I add them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you interested in obtaining information about the benefits for your family?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "never married or had children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes, i got married", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "some family members may not qualify for benefits on your record for now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "ok I understand but in case the benefits paid to me as to my spouse, can the retirement benefit decrease?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "no, benefits paid to you as a spouse will not decrease your spouse's retirement benefit. In fact, the value of the benefits you can receive, added to your benefits, can help your spouse decide whether taking benefits earlier may be more advantageous.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "By applying, do I qualify if my spouse is already receiving benefits when I submit the application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no problem if you and your spouse apply at the same time, we will also check your eligibility for spouse benefits. If you qualify, your application will automatically serve as a request for spousal benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4addbb3d456afe334cdab3b0eba96ee9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I came here to find out what documents I will need to get a replacement card for my child. My boy hasn't been born on American soil, which makes this a little difficult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First of all you'll need a proof of citizenship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you previously reported the child's U.S. citizenship to us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I haven't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So, what documents do I need to provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can provide a U.S. driver's license, for example.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What about another state issued card?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can also provide another state-issued non-driver identification card.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "The details on the card might be a few years old, is that alright?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, an acceptable document must be current, not expired, and show your name, identifying information date of birth or age and preferably a recent photograph.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And then I can get the card replaced for free, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. You can replace your child 's Social Security card for free if it is lost or stolen.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2e22e41e7c11c09903d487ad1b569bcd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to learn about retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to learn about delayed retirement credits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, i would like to know about delayed credits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Delayed Retirement credits are increased by a percentage based on your birth year and if you took your retirement benefits beyond full retirement age.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you recommend an age I should take my retirement benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We do not make the decision for you and think you should look at additional information regarding if you should start at age 62, full retirement age, or age 70.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a best time to start my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is all up to you at what age you want to start your retirement such as age 62, full retirement or age 70; but we can give you some additional information that could help you make the decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if I do not sign up?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your Medicare coverage could cost you more and could be delayed.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there any additional information for early or late retirement?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should consider Retirement Information for Medicare Benificiaries.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What happens if I have all ready reached full retirement age?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can choose to start benefits before the month you apply; but we will not pay retroactive benefits for any months before full retirement age.", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Is it a possibility my benefits will cost more if I do not sign up?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, if you delay it could cost more.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "74f43f6ad4d6beea74e4416372e93f4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm looking for information about when disability benefits are approved, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, there are some few things you need to know when you benefit starts.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Great! I want to know when my benefit will start to get paid to me. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "No problem, first we need to know if your application was correctly approved.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, as far as I know it was approved without problem.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Good. In that case, you need to know your first Social Security payment will be made for the sixth month after the date we find that your disability began. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "OK, thank your. Now, I would like to know more about others parts of Medicare.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, no problem. To know more about it, you can check and read the section \"Who can get medicare?\".", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Alright, but what about if I need even more information about the benefits that I can get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case, you can also visit our Medicar booklet and the site Medicare.gov, for more information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "OK, but what about if I need more information about the health services offered by Medicare?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case, we recommend you to go directly to the Medicare's coverage, so you can get all the information you might need.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e098dcd32be5bb3ddf5f8094b4fe88dc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any particular documents I need to have ready to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the documents you need depend on which benefit you are applying for.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have all the documents you need?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think I do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can my information be verified any other way?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, if your info can't be verified online, we can still help get the info you need.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What ways can I notify you of a death?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can call 1-800-772-1213 and speak with a representative.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Should I wait to apply until I have all the documents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No, go ahead and apply without them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does anything change if I already get benefits on the deceased person's record?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will automatically change it to survivors benefits when we receive notice of the death.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can anyone verify data I don't have documents for?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Your local office can contact the state Bureau of Vital Statistics for you.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c85da01a55291be13a3a25a0a2b6ab60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are the other parts of medicare what is the process?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We recommend you read Medicare information for th other parts of medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we recommend you read Medicare", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What date are benefits paid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I find out if I am entitled to low income medicare beneficiaries?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Contact your state or local welfare office or Medicaid agency ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How can I get help for low income and few resources?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " your state may pay your Medicare premiums and other Medicare costs for which you are normally responsible such as deductibles and coinsurance", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How does workers compensation and disablilty payments affect my benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Read the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "97a27804da0dd2a45d7ac3ae98920fcf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I get Medicare if I am disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you have been getting disability benefits for two years, we automatically enroll you in Medicare. You will be enrolled in hospital insurance as well as medical insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Who do I contact to know what the Medicare will cover for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can call Medicare toll-free at 1-800-MEDICARE (1-800-633-4227).", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So I don't have to apply to Medicare once I am disabled? They will do it for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, that is correct. You will be automatically enrolled as soon as you become eligible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you called to speak to a Medicare Customer Service Representative yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Not yet but I will after this to ask them for more information.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Is the phone number ok for you or did you need the TTY number instead?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What does TTY number mean? Why would I need that instead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you are low income, the state must pay your Medicare premiums and possibly other costs. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "When would my Social Security benefits start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It would begin on the sixth full month after your disability began. For example, if your disability began on June 15th, you would get the first benefit in December.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1a42edfb51305e5d9fae24da0fdd099c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about the disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can tell you that it's always a good idea to plan ahead for disability benefits because you never know when you can needed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "and what would be the medical requirements for the Social Security disability insurance and the SSI program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The medical requirements are the same for both programas, aswell as the way we determine who qualifies.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Would the disability insurance program cover my adult child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "only if your child's disability started before age 22.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What information should I give when appliying for any of the programs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will be asked for your medical condition, work and education history to help us decide if you qualify as disabled under our rules.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there any other important information needed for attorneys helping others get their benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you an attorney helping someone else apply online for the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Not really. Was just curious.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d0e030799240c87069dce3a38972509d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We pay disability benefits under two programs :s\n The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do most people get approved?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "there are different medical requiremtns so that is what it may depends on", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if my attorney wants to represent me", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "ok thank you so much", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what does the planner do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "it gives you valuable information", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Disability is a subject you may read about in the newspaper , but not think of as something that might actually happen to you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "are the medical requirements the sme if you sign up for both?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a9212f7fd13c01dd2792c745528ce33c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know if my information is secure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you having trouble with the Online Identity Verification Process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I just want to know more about it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you not want to create an account online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I'm not really comfortable putting my info online.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "So you'd rather not make an online account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Correct.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then come in to your local office and you can set it up in person.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there a way I can make it more secure?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, keeping your browser up to date helps.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I want extra security?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have the choice of adding extra security to your account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Is there anything I can do to help know if it's a phishing email or not?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Hover the from email address and see if it matches the supposed sender.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ee3183f59b6c07856fb19dfbf9684665", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, how are you? I would like information of retirement benefits please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you married?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No Iam not married", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What if I am divorced?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you are divorced , but your marriage lasted 10 years or longer , you can receive benefits on your ex - spouse 's record even if they have remarried if ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I have not remarried can I get my ex benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you can receive benefits on your ex - spouse 's record even if they have remarried if \n You are unmarried ;", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if current spouse dies?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you generally can not collect benefits on your former spouse 's record unless your later marriage ends whether by death , divorce , or annulment ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "8ad42030f3129742bd0e3a0e1525f96c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could I apply online as an adult with a disability for SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you could file online for SSI if you meet certain requirements.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the eligibility requirements to file online for SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you between the age of 18 and 65?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not between the age of 18 and 65.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Then you cannot file SSI online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What does the Supplemental Security Income actually do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The Supplemental Security Income or SSI program pay benefits to disabled adults and children who have low income.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I have worked a longer period of time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Someone who has worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Could someone the age of 65 and over without disabilities get SSI benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, if you are age 65 or older and not have a disability you could get SSI if you meet the financial limits.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "aef2adf53acc6afd525e04df70aea4e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does an adult with a disability apply to the SII?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can now apply for SSI supplemental security income online, but only if you meet certain requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok i understand but what does SSI do exactly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok i understood but suppose it is a person of 65 years or more that you could do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this case, call 1-800-772-1213.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok i understand now i am an adult with a disability can i meet the requirements to apply for SSI online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are they between 18 and 65 years old?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you never been married?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "yes i got married", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You Cannot Apply SSI for Supplemental Security Income Online Now", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "00bb98a2b4f6877ca2288644357a09b7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me what is the Supplemental Security Income Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "clear The SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I be eligible to apply for SSI online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are they between 18 and 65 years old?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you never been married?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "Yes, i got married", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You cannot currently apply for SSI Supplemental Security Income online if you do not qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and in the case of a person 65 years or older does not qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For information about this you should Call us at 1-800-772-1213.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If you have hearing problems?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in this case you can call us at TTY 1 - 800 - 325 - 0778", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "98af05121c1560129194608b4ce66b40", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Supplemental Security Income Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is the SSI Supplemental Security Income program pays benefits to disabled adults and children with limited income and resources", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if you are 65 years of age or older how do you apply for the benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case you can Call us at 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand and if it is a child with a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this case, Social Security does not yet have an online application for Children's benefits. Visit Apply for disability benefits for children under 18 to apply for your child.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I file an appeal if my SSI request was denied if my SSI request was recently denied?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can file an SSI appeal online.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I am a disabled adult, can I be eligible to apply for SSI online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you between 18 and 65 years old?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you never been married?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Yes, i got married", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "you can't apply for SSI supplemental security income online right now", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8d5db793af142260b6531dc560cafb74", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I change my direct deposit of my benefit payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to set up a new account or just change a current one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I want to change my current direct deposits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you already receive SSI benefits and you have a bank account, all you need to do is log in to your personal and secure social security account to change it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I set up a direct deposit of benefit payments online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Log in to your account, sign in, and select the blue benefits and payment details link on the rights side of the screen.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do I have to receive my payments electronically?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we urge you to sign up to get your benefits electronically because as of March 1st 2013 it is required.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Is there someone I can call if I have more questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Yes, there is a number if you have more questions regarding setting up or changing a direct deposit online, would you like the number?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I would like the number please.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "1-800-772-1213", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Since when was it a requirement to receive our payments electronically?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "March 1st 2013", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aeef4e8c55fd27e73a4e831a33646b95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I have a security alert on my credit report, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you have a security freeze on your credit report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can still open a Social Security account by temporarily lifting it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What should I do if I don't temporarily lift my security freeze?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you don't want to temporarily lift your security freeze or fraud alert, you can visit your local Social Security office to open an account in person.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and my account cannot be shared?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you are the only one who can create your personal my Social Security account for your exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "and what do you do with my personal information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and your investment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what can my provider do after I request a temporary lifting of my credit freeze?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "it can be automatically restored by the Identity Service Provider after your temporary suspension expires.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0c98b8234370373a9ab0b7a4535bf4a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know if only I can see the information on my mySocial Security account. I'm very concerned about my privacy.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes. Social Security is dedicated to protecting the information and resources entrusted to us, including your personal information and investment. For your protection, you're the only one who can create your personal my Social Security account for your own exclusive use. No one can create or use an account on your behalf, even with written permission.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you concerned about your protection?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I trust you. It's alright.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But since we already talk about my privacy, I'm not allowed to share my account with someone else, right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course. Don't share the use of your account with anyone else under any circumstances, as unauthorized use of this service is a misrepresentation of your identity to the federal government and could subject you to criminal or civil penalties, or both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Well, I ran into some issues with creating an account. You see, I have a security freeze on my credit report. Can I still create an account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can create a my Social Security account online after lifting the security freeze or fraud alert.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I've chosen to confirm my email address yesterday, today I found the mail with the link but it doesn't seem to work. Any advice?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course. You have to confirm your email address or phone number by entering a one-time security code within 10 minutes of receiving it in order to help keep your personal information safe.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you help me with creating an account and handling my security freeze?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Gladly. Just contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And after that, will you reinstate the freeze?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, we will reinstate the security freeze or fraud alert with the Identity Services Provider if needed.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0dd46aa6159991faf90c999539181679", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you need to change or set up a direct deposit", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " Do you want to set up or change the direct deposit of your benefit payment ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We are constantly expandingand improving our online services , including the ability to set up or change your direct depositinformation", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is Direct Deposit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Direct deposit is a simple , safe , and secure way to get benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "do you need us to send it to a bank or credit union?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no i do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how long does it take to set up an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Creating a free my Social Security account takes less than 10 minutes , lets you set up or change your direct deposit and gives you access to many other online services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if i did not sign up for e payment?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we strongly urge you to do sonow ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a2090f5a854f32bd4fb0e1ef967861e9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will my family members be able to get increased benefits when i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, it is our mission to deliver services that meet your changing needs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you or your family members get Social Security or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, me and my family receive benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then I would like to tell you that certain life changes may affect your chance for increased federal benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what are the ways of contacting Social Security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can reach us through the website, you can call 1-800-772-1213 toll free and we treat all calls with confidentiality.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens if my spouse dies?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you may be eligible for a bigger survivor benefits based on their work. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there a way to find out about benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can find the information you are looking for on Social Security website or even use the Benefit Eligibility Screening Tool ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What is the mission of Social Security services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Our mission is to meet the changing needs of the public.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Did your spouse die?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, my spouse died.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You may be able to get higher survivor benefits then.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "79d54c5170b1d583ebc5924e77b190e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How do you decide if an adult \"child\" is disabled to receive SSDI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a child 18 years or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case we will assess your disability in the same way that we would assess disability for any adult. We send the request to Disability Determination Services in your state that completes the disability decision for us.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What other related information is there on this topic?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Among the related topics is the Apply for disability benefits under Child Age 18", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "And another question, is the labor credit fixed or does it change?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The amount needed for a work credit changes from year to year. In 2019, for example, you earn one credit for every $ 1,360 in wages or self-employment income.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where can I get more information about disability?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are other publications on disability that I recommend you study.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And how do you evaluate a disabled child - adult?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We will assess your disability in the same way that we would assess disability for any adult.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "631dcb2a6c265fae38634b20aa53c869", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. Hope you're doing well. I came here to find out if I can keep doing the job I did before.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. At this step, we decide if your medical impairment prevents you from performing any of your past work. If it doesn't, we'll decide you don't have a qualifying disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if it does?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then we'll see if you can do any other type of work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I'm a disabled widow, what conditions do I need to meet to receive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First of all your condition needs to meet the definition of disability for adults.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's interesting. My daughter is also disabled and she recently reached 18 years of age. Can she apply for the same benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your child age 18 or older?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, like I just wrote.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case we will evaluate his or her disability the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state that completes the disability decision for us. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I see. So what benefits can you offer for me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a worker that had an accident?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I've been a housewife all my life.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a344b757fc838b39c4ac66cce1f526cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about the retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "The age at which you get the benefits is based on your year of birth, this is the full retirement age. Do you want to know about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not right now.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to retire early?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "actually, yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should know that you can retire any time between age 62 and full retirement age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What would happen if I start my benefits early?.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "What would happen to your benefits is that it would get reduced by a fraction of a percent for each month before your full retirement age.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And if I decide to dealy my benefits until after full retirement age?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "then you may receive the benefit of getting delayed retirement credits that would increase your monthly benefit.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What is exactly the full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "this is the age at which a person may first become entitled to full or unreduced retirement benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "81c73213fb95bf8f79ebf81a113b705d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens if you retire early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I will be glad to help you You can retire at any time between age 62 and full retirement age", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "what if you start your benefits early?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what happens if you delay your benefits until after full retirement age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The advantage is that you collect benefits for a longer period of time The disadvantage is your benefit is reduced .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is the full retiremtnage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there advantages to retireing early?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The advantage is that you collect benefits for a longer period of time ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if you retire early?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1a98c15831c7357d75298bfac15f7592", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need request to have a decision appealed ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was your request for reconsideration of a medical determination?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no not online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I need to request for a non medical determination", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Di you receive a non medical determination letter from us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can request a non - medical hearing online ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "So I can do it online ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes you may request a Hearing for a Medical Determination Online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I can't find my letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you can create one today", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d3b332d88c98b51a0fd92e3423c1d68b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about How to check the hearing status...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Whether you've applied online, over the phone, or in an office, you can check your disability status and SSI hearing using your personal Social Security account. A my Social Security account is an easy, convenient and secure way of doing business with us.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you created a social security account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you can create one today.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and who analyze the applications?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The Appeals Council reviews all requests for review,", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and who does the hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A hearing is conducted by an administrative law judge who was not involved in the original determination or reconsideration of your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what is a reconsideration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "A reconsideration is a complete review of your claim by someone who was not involved in the first determination.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can i get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "visit Federal court review process.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2ce09e64fc963040de054b4b1e2391f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who can get survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know which family members may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah, like kids and adopted kids", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I'm a stepson", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know if other family members are eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "are the parents of the deceased eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "Yes, parents age 62 or older who were dependent on the deceased for at least half of their support are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what age does the kids have to be to be eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They have to be younger than age 18 or up to age 19 if he or she is a full-time student in an elementary or secondary school", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what will we get if we are eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The survivors benefit amount is based on the earnings of the person who died. The more they paid into Social Security the higher the benefits paid out", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d641992ca6e577741a06509c4cb11b8d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "need help with who can get survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know which family members are eligible for survivors benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I want to know if all the kids biological or adopted are eligible", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this person a stepchild, grandchild, step grandchild, or adopted child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "They are not eligible for survivors benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how many credits do they need to have when they die to be able to give out benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits 10 years of work to be eligible for any Social Security benefit ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can an ex wife get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "They could get benefits if the marriage lasted 10 years or more ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how soon can someone apply for the lump sum survivors benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "They must apply for a special lump sum death payment within two years of the date of death if they are not already receiving benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "82a54ead72e4d274bbe0daa431896283", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do you qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you would like to know how to qualify for disability correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "please define disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We consider you disabled under Social Security rules if You can not do work that you did before", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what if you can do other type of work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do you check?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If you can do other work , we ll decide that you don t have a qualifying disability and your claim will be denied", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I cannot do other work before?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We consider you disabled under Social Security rules if ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how can I get more information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " For more information about our disability claims process ,visit our Benefits For People With Disabilities website", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "I have low vision does that matter?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "83ec0c84edd5d5f0ce9125f405de9ec7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain to me the rules of reviewing my disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Most of the time your benefits will continue as long as you are disabled and how often we review your case.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what happens if you have medical improvements?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I do not have medical improvements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Why would my benefits stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are two things that will make it impossible to get benefits again or to continue them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What is the law with reviewing my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The law states that we have to review your case from time to time to make sure you are still disabled. We will let you know ahead of time that the review will be coming up.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I want to work again like most people?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That is good if you want to work again and not live off disability benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a way to keep my benefits and work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, we have special rules that let you work and keep your Medicare and cash benefits and we call these work incentives.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Are there any publications that would be helpful?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes we have one called Disability Benefits, What You Need to Know When You Get Social Security Disability Benefits, and How We Decide if You Still Have a Qualifying Disability.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9aad1f96bb24c3c8e4bec60af0598eb6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "for Survivor benefits Are other family members eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to choose family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, grandchild, or foster child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "ok for now your family members may not be eligible", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "For those who already receive retirement benefits, how can they apply for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In your case, you can only apply for benefits as a widower or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor, retirement benefits as you can apply for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What do you consider survivor benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Just as you plan to protect your family if you die, you should consider the Social Security benefits that may be available if you are the survivor, that is, the spouse, child, or parent of a deceased worker.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I understand and How does your spouse earn Social Security survivor benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "well a worker can earn up to four credits each year. In 2019, for example, your spouse can earn one credit for every $ 1,360 of salary or self-employment income.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c8ccb4fc5d56b04bf3e7d293db677bf7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "for Survivor benefits Are other family members eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know which members of your family may be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a stepchild, grandchild, grandchild, or foster child?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are your parents 62 years or older?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "in this case his parents do not qualify for the benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Does Social Security pay death benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A one-time payment of $ 255 may be paid to the surviving spouse if he or she lived with the deceased; or, if you lived separately, you were receiving certain Social Security benefits on the deceased's record", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if you need to report a death or request benefits to the number you call?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778. You can speak to a Social Security representative between 7 am and 7 pm, Monday through Friday. You can also visit your local Social Security office.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d5ef78e676ce0ef12c796f5e9b187801", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I continue to be eligible for disability after I first get it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will keep receiving benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there a chance I could not get disability benefits after a while?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Most cases you will still get benefits; but this is a chance you could not.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you like most people and want to go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, for now I am not like most people and want to go back to work.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What happens if i do not want to live on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you would rather go back to work rather than live on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Yes, I would like to know more about Social Security work incentives?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can read Working While Disabled and How We Can Help.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What happens if my health improves to the point where I no longer disabled or I can go back to work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If your health improves and you are able to go back to work then we will review your case.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fa338e7943ab5cb1f346e1c4e2d9f92e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about how I can continue receiving my Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to get benefits as long as you are still disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Are there any publications for Disability Benefits that would help me understand better?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, the publications are Disability Benefits, What You Need To Know When You Get Social Security Disability Benefits, and How We Decide if You Still Have a Qualifying Disability.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would like to review my Disability.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In general, your benefits will continue as long as you are disabled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Is your medical condition expected to be improved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, not as of right now my medical condition is not expected to improve.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there any publications I should know about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "One is Disability Benefits, another is What You Need to Know When You Get Social Security Disability Benefits, and another is How We Decide if You Still Have a Qualifying Disability.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I am like most people and want to go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then you are like most people and want to go back to work then try to live on disability benefits.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What special rules are there if I go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "There are special rules that help keep your cash benefits and Medicare while you test your ability to work. We call these rules work incentives.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "19e11a6abb8ee7201cf796a52153ffb2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I'm trying to learn about disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help. For most situations, benefits are given as long as someone is disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I start working again, will I lose benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It depends on what level of work you are doing.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you have any documents on disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have several documents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if a medical condition improves?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We will review your case a few months after benefits begin.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How can I get the documents on disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Click on the links to the left.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I return to work?", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Would you rather work or depend on benefits?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "I would rather work.", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You are like most people.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "65cc538550dfb832ede012804abbd658", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I continue receiving Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to get your benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What would cause me to not receive benefits anymore?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How often do you review my case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In general, your benefits will continue as long as you are disabled and we review your case depending if your condition is expected to improve.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if medical improvement is expected?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If medical condition is expected, then your case will normally be reviewed within six to 18 months after your benefits start.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Am I supposed to report any improvements with my condition?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you are responsible to promptly reporting any improvement in your condition or if you return to work. The booklet we send will tell you when you need to report to us.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if I go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you want to go back to work like most people?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I do not need to go back to work.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "788f86878afa9b2f71572e65f11686fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will they be continued?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases you will continue to receive benefits as long as you are disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if a persons healthy improves?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "THen your benefits may stop", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What causes benefits to stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Two things can cause us to decide that you are no longer disabled and to stop your benefits :\n if you work at a level we consider \" substantial . \"\n In 2019 average earnings of $ 1,220 or more per month $ 2,040 or more per month if you are blind are usually considered substantial ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if i go back to work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you gone back to work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What Can Cause Benefits to Stop?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits :\nif you work at a level we consider \" substantial . \"\nIn 2019 average earnings of $ 1,220 or more per month $ 2,040 or more per month if you are blind are usually considered substantia", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "will there be a review?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " your benefits will continue as long as you are disabled ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5d49a60edeb7ba9a551900353ec193ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on my continuing eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You will continue to receive benefits as long as you are disabled", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you 're like most people , you would rather work than try to live on disability benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there special rules if I go back to work where I can keep my cash benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " There are special rules work incentives that help you keep your cash benefits while you test your ability to work . ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What can cause a benefit to stop?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you work at a level that we consider substantial", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "To I have to report returning to work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you are responsible for promptly reporting your return to work ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When do you review my case?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " your benefits will continue as long as you are disabled ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "How often we review your case depends on if medical iprovement and whether your condition is expected to improve .\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "My condition is expected to improve", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " your case will normally be reviewed within six to 18 months after your benefits start", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2c5e76d0aaf1115c86e3d7839f9b4c7a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I ensure that I keep receiving my disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "normally, you will continue to receive the disability benefits for as long as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is there any exceptions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, under certain circumstances you could stop receiving the benefits. For example, if your health improves to the point that you are no longer considered disabled or you can go back to work.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How often would social security review my case to check up on my condition?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If your condition is expected to improve then your case will normally be reviewed within 6 to 18 months after your benefits start.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What other things can cause benefits to stop?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are a couple of things that can make us decide that you are no longer disabled, that is, if you work at a level we consider substantial, or if we decide that your medical condition has improved to the point that you are no longer disabled.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if the medical condition is not expected to prove, how often would you review my case?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The other cases are if we consider that is possible for your condition to improve, and if we do not expect your condition to improve. For the first one, your case will be reviewed no sooner than three years, and for the second one, your case will normally be reviewed no sooner than seven years.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if, at some point, I decide to go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "most people do that. Do you intend to go back to work when you are able to do it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, I think so.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we have rules called \"work incentives\" that can help you keep your cash benefits and Medicare while you test your ability to work.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "442d348541345791b53a6fa54c982be0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Will I still be able to continue with my eligibility for Disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In most cases, you will continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What can cause benefits to stop?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Two things can actually cause us to decide you are no longer disabled and would stop benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you review my Disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Normally, you benefits will continue as long as you are disabled when we review your case.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How many things can make my benefits stop?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "There are two things that can make you no longer to get benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What would help me learn about going back to work with a disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can read Working While Disabled and How We Can Help.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will i be able to go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you like most people and want to go back to work?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I do not at this time want to go back to work.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "51d02d027ebbfbb87c6fc83b3fce3768", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how you doing?. Look, i want to know something about the possibility of having a continuing eligibility for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. In most cases, you can continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And what if i go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you saying this because you want to keep your benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i would like that. Can I?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, I would tell you that you could rather prefer go back to work before tr to live on benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Oh, i see, well i'll think about it. What could cause that benefits stop in any case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, that can be caused for two thing, really: working at a level that we consider substantial and having some earnings considered substantial, too.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Sorry, but working at what level?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Substantial. It means that we consider important.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, i understand. And another thing i think is if there are changes in my condition, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course, and you should responsible enough to report those changes or improvements in your condition, or if you return to work.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "180d0ff16939bfe84916b116fb49720f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I have some questions about my benefits planner regarding my disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. First, you should know that in most cases, you will continue to receive benefits as long as you are disabled.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I'm aware of that. What if I want to go back to work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you probably would rather work than try to live on disability benefits, like most people.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Yes, that's why I'm here. To figure out a way. So, will you review my disability first or how does it work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "How often we review your case, depends on whether your condition is expected to improve. Your benefits will continue as long as you are disabled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "(can't write a question)", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, that's not it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "(can't write a question)", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "(can't write a response)", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So, in other words, if I work without issues, I might lose my benefits as my disability status might change?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "(can't write a response)", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "720f21c0e4259a87ce2ad783ea250aae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied Social Security benefits or Supplemental Security Income SSI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I got denied", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you may request an appeal. you will have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and what is an appeals council review ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Appeals Council looks at all requests for review. It may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you want to know what happens if they decide to review your case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If they decide to review your case it will either decide your case itself or return it to an administrative law judge for further review .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is in an appeal or what happens if I get one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "do I just call or go online to appeal if I got denied for something that wasn't disability related?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can request a non - medical hearing online .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "80d98628d634480c7adbc14c113d22bb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to appeal a decision.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied social security benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an appeal within 60 days of the denial.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I learn more about the denial?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should have received a letter with help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I appeal over the phone?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can call toll free 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do you have anything online detailing the appeals process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, click on the link on the left- About Social Security's Hearings and Appeals Process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I don't agree with the decision on the appeal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can file a civil suit.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f5f9ef553a5eb9cc3d6cada550722682", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I was denied social security, what do i do?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": " If your disability claim was recently denied for medical reasons you can request an appeal online .", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " If your disability claim was recently denied for medical reasons ,p [20] you can request an appeal online .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do i check the status of my reconsideration?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " you can check the status of your disability and SSI Reconsideration using your personal my Social Security account ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "do you have an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "If you don t have one you can create one today . Sign In or Create Account", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you don t have one ,p [32] you can create one today .\n [33] Sign In or Create Account", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I disagree with the choice?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you can file a civil suit in a federal district court This is the last level of the appeals process ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3d7744f89550a80add78ce8af315a34f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I go about appealing a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok yes thank you ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there a hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how many days do I have to appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What appeal should I select?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When we made the first determination on your claim , we sent you a letter explaining our determination This letter contains guidance on what level of appeal you should select ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if it was denied due to medical reasons?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " If your disability claim was recently denied for medical reasons ,you can request an appeal online ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can I request an appeal online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " You can request an appeal online for a reconsideration , a hearing by an administrative law judge , and a review by the Appeals Council , even if you live outside of the United States", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fbc4190c1c07607d70ae16ac09c965e2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens when I need to appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you recently denied Social Security benefits or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was denied benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may request an appeal within 60 days after receiving the notice of your decision or appeal.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens when requesting a hearing for a medical determination online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A hearing is conducted by an administrative law judge who has no part in the original determination or the reconsideration of your case. The hearing is usually held within 75 miles of your home.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you disagree with the determination that was made?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I disagree with the determination you made at the reconsideration level.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You may then request a hearing online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Am I able to request the hearing online then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can request the hearing online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how can I check my status of hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can check the status of you disability or SSI hearing using your my Social Security account because it is easy, secure, and convenient.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "aca39e32a0292392ea28595d65527d3d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How does a person appeal a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you denied and now you need to appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " Generally you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may request an appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there a place where I can learn more?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "visit Information About Social Security 's Hearings and Appeals Process ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I Request a Hearing for a Medical Determination Online", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A hearing is conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do you Check the Status of Your Reconsideration", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Whether you applied online , by phone , or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7d34a9c862dfbf4d5a89396f484ca83e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like info about  appealing a decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "were you recently denied Social Security benefits or Supplemental Security Income SSI ? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I wasnt denied benefits recently", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "check what, I want to know about appealing and how soon it can be done?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you have 60 days after you receive the notice of our decision to ask for any type of appeal .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "If the person that was denied wants a medical hearing do they go in or how should they proceed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "They can request a hearing for medical determination online. A hearing will be conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case .The hearing is usually held within 75 miles of your home .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "so if this is for reconsideration we can ask for a hearing online the same way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you may request a hearing online .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "can the person who requested the hearing learn about what is happening with the decision?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, Whether you applied online , by phone , or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account . A my Social Security account is an easy , convenient , and secure way to do business with us . ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9ac8cb04a7b86af8da92fe537ab3c8db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if you are denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you been denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " you may request an appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I have more infomation on how to appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " visit Information About Social Security 's Hearings and Appeals Process", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do we know if we are denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "When we made the first determination on your claim , [14] we sent you a letter explaining our determination", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do i chjeck the status of the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Whether you applied online , by phone , or in an office", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you have an online account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Can I request a hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " you can request a non - medical hearing online ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "does it have to be online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e6a5736568b99b08b7c9386bb0d8745e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you get denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "what if I was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you may request an appeal .Generally ,s you have 60 days after you receive the notice of our decision to ask for any type of appeal ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "how can I Request an Appeals Council review of a decision or dismissal made by an administrative law judge", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "ok", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "great thank you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "can i request a non medical hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can request a non - medical hearing online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d6d121a66e767377f96aa7e5f4571441", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there anything I need to know about appealing a decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you denied Social Security benefits or SSI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I was not recently denied these benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "How would a person go about checking the status of their reconsideration?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It doesn't matter if you applied online, by phone, or in the office; you still can check your status of disability or SSI reconsideration at my Social Security account. It is very easy to do.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can i request a non-medical hearing online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you are able to request that hearing online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is it possible to create a my Social Security account today?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can create one online today.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens if I do not agree with the hearing decision?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you have the right to request a review by Social Security Appeals Council online.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "829c4f406cc56578eb1219883a849923", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How To Apply Online For Just Medicare", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you ready to retire?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "ok no problem. You can apply online for Medicare even if you are not ready to retire . [4] Use our online application to sign up for Medicare ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "thank you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to know what medicare is?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no thanks", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you Already Enrolled in Medicare", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "do you want to enroll in medicare?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you know you can apply for both?", "topic_id": 5, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "ok great", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "209e6eff513ff1b3b4b18f7ea127b07c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yeah, i need help with info related to change address, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to change your address and telephone number online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yeah, that right.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this motivated to a moving, being currently receiving benefits or being enrolled in medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yeah, i'm enrolling in medicare.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Very good. Thant you can change and update your information anytime, anywhere just logging in to My Social Security account.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So, for which reasons do i need to change that address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are asked to do that, once you get social security benefits such as retirement, survivor or disability. You only need to log in and update you information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "It takes too much creating a My Social Security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Not at all, it only takes less than 10 minutes.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Ok, then once created i can change my personal info, huh?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. You'll be able to change any of that.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "436a4cba9d0853a925a6e2b742c03948", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I apply for retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please have information we need ready", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do I need a bank account ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "bring along your bank information so you can sign up for Direct Deposit If you do not have a bank account you can sign up for the Direct Express card program ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Does my child need a birth certificate to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes please read when you apply what you will need", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What other documents will you ask for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if my pension plan was terminated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "e9b86714e170e8e7be203392bc57b928", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello, When I can apply for Retirement Benefits Or Medicare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What do I do If you do not have a birth certificate?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In this case, you may request one from the state where you were born", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there Other Retirement Planning Websites?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there is Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did your pension plan end?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How can I verify my Pension Benefit Guaranty Corporation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "where to write in my state?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can check", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d7fa694ecfc9ac94b3287734e3e099eb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i get a verification letter?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you need to get a new verification letter, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "can I get the letter online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know how to get a verification letter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok great. anymore questions?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Yes I still have questions", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If you have questions or need help understanding how to request your benefit verification letter online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I still have questions", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you can also call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What is a Social Security Benefit Verification Letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Where do I go after I log in?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ab4637de9544aa75a761767689487fce", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I work while getting social security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure I can help you with that. You can work while you receive Social Security retirement or survivors benefits . When you do , it could mean a higher benefit for you in the future .", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Would I get a higher pay?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "it could mean a higher benefit for you in the future .", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "How much can I earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no that is not me", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "your earnings may reduce your benefit amount .", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "yes that is true", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "do you deduct anything?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do you calculate them if I am working?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If your earnings for the prior year are higher than one of the years we used to compute your retirement benefit ,we will recalculate your benefit amount", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "98161e457ef00cb1e1820eb65d029986", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where should I start?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you retired?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you know you can still work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I did not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I work while getting survivors benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a benefit to that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "When you do ,it could mean a higher benefit for you in the future ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How much can I earn and still get benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Are higher benefits better?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "76bd8039c3a07389a8e1ee2a8cfda1e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to use the benefits planner for my retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know about receiving benefits while working then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, for example.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can work while you receive Social Security retirement or survivors benefits. If you do, it could mean a higher benefit for you in the future.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you currently working while receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes, I am. What do I have to expect?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In this case, it could mean a higher benefit for you in the future.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will I get less benefits while I earn money then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Unfortunately, yes. Your earnings may reduce your benefit amount.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "But working while receiving benefits is possible? I won't get into trouble for that, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can work while you receive Social Security retirement or survivors benefits.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have your earnings in the prior year been higher than when we computed your retirement benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, they have even gotten less due to the bad economic situation. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "In theory, how much am I allowed to earn so I can still receive benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "Are you younger than full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 15, "utterance": "I am 59 right now, so the answer would be yes.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 16, "utterance": "In that case, if you make more than the yearly earnings limit, your earnings may reduce your benefit amount.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3127e8954ec559b7a71c2a7fccde250d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about Retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to get benefits while working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to learn about getting benefits while working.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can work while receiving Social Security retirement or survivor benefits and it could mean higher benefits in the future.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you work while receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No I am not working while receiving benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is the limit for earning in 2019?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The earning limit for working while receiving benefits in 2019 is $17,640.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What will happen if I am younger than full retirement age and make more than the yearly earnings allowed.?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your earnings may reduce your benefits if you are at full retirement age. Two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What year does full retirement age begin for age 66?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Full retirement age is 66 for people born between 1943 and 1954. Begining with 1955, two months are added for every birth year until full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How much will be deducted if I earn more than the limit under full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We will subtract $1 from your benefit payments for every $2 you earn over the 2019 limit which $17,640.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "103d90c5795c9c4bef067ebda7aefa4d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can I work while getting benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You are asking if you can still work while recieving benefits, correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "correct. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Ok thank you. You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Will it change how much I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " it could mean a higher benefit for you in the future", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if my earnings are higher?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If your earnings for the prior year are higher than one of the years we used to compute your retirement benefit , we will recalculate your benefit amount .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "how much can I earn?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "that limit is $ 17,640 ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "will my earnings be reduced if i work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your earnings may reduce your benefit amount", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "04ae6abd6ff2a5c031f39b4b4005be30", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you help me with getting retirement benefits and still getting paid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about getting benefits while still working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how much you can earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes, I have a job and want to know that", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you younger than full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I am 63", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you make more than the yearly earnings limit ,your earnings may reduce your benefit amount (Full retirement age is 66 for people born between 1943 and 1954.Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.)", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so what is the earnings limit for me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " For 2019 , your limit is $ 17,640 .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and my full retirement age is 66?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "no, full retirement age is 66 for people born between 1943 and 1954. Your retirement age will be 66 years plus some months. Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b785e699f9eeefba42d540438f5d0862", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can a person get benefits while working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " You can work while you receive Social Security retirement or survivors benefits .When you do , it could mean a higher benefit for you in the future .\n ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": " For 2019 , [19] that limit is $ 17,640 .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are you younger than the full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not yet", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How Much Can I Earn And Still Get Benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " that limit is $ 17,640", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "do you deduct anything?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "that limit is $ 17,640 .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "180effe791c9c18d6e347bff72248a69", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about working while getting retirement benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, you know anything about it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Not much, please tell me any relevant information.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This means that you can work while receiving Social Security retirement benefits or survivor benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "please, tell me more.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you decide to work it could mean a higher benefit for you in the future.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is the limit to what I can earn a year before getting my benefits deducted?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "for 2019, that limit is 17.640$", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "how much would I get deducted if I'm under full retirement age?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'd get deducted 1$ for every 2$ you earn above the annual limit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if I earn more this year than the previous year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "then your benefits will get recalculated.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do you check the earnings?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we review the records yearly for all working Social Security recipients.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f62aefb56b2c87b30539bcd7ea27aa83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like some help with Retirement Benefits Planning.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need help with Benefits while working?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I do not need help with benefits while I am working.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need to learn how much you can earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I would like to know about how much I can earn and still get benefits.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you be younger than full retirement age and make more than the yearly earnings limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I am not younger than full retirement age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will my earnings be reduced if I am younger than full retirement age and make more than the yearly earnings limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your earnings may reduce your benefit amount.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What is the 2019 earnings limit?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That 2019 earnings limit would be $17,640.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6441e0afb25ae28d0db41f9c1f501c4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " You can work while you receive Social Security retirement or survivors benefits .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "anymore questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "how much can i earn and still get benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Does it get reviewed yearly?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " it could mean a higher benefit for you in the future .\n Each year we review the records for all working Social Security recipients", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how much can i earn and get benefits still?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " For 2019 , [19] that limit is $ 17,640 ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if my earnings are higher?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we will recalculate your benefit amount", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "e8787869dd2a77b121aa5ad0cb0ae48b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "do I need to get my social security benefit verification letter online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you still have questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "sure no problem! If you have questions or need help understanding how to request your benefit verification letter online", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I am hard hearing. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are deaf or hard of hearing , [23] call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do I need to sign into my account toi get a copy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes, correct. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": " What is a Social Security Benefit Verification Letter?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do i get an income verification letter?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Just log in to my Social Security to get instant access to your benefit verification letter .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "80be4b895fd193b2e3867ef01e9cd0cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I needed to change my address and phone number where do i begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "So you want to change your address correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I still have questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "thank you", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sign in to your mySocial Security account and update your information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the steps to change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Log in to my Social Security .\n [8] Select the My Profile link on the right side of the screen .\n [9] Select the Update Contact Information button and enter your address information .\n [10] Select when would you like to schedule the update , then select Next ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if i do not have my social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6d632aae1bb7d6e9c2bbc377717a2797", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am good thank you. How would a person go about changing their address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you moving? Did you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you need more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need to create a social security online account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How to change your address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If you get Social Security benefits retirement , survivors , or disability , you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "do i need to sign into my social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "yes you do", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7b0b2423832a51ae9c39218029987a3a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hello where do I begin?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to change your address or phone number?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I am not sure, I dont think so", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Ok, do you still have question?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "how do I change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I am sorry I am not understanding is there any other way I can look at?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No worries. call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I get SSi can I check online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can easily check your address we have on record via the My Profile Tab on my Social Security", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "023bffa9824e008a0a85fde39958f92d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there. I have some questions, maybe you can help me out?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have questions or need help understanding how to change your address and telephone number online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I was wondering about something else.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you need a phone number for people who are deaf or hard of hearing then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Err...no. No, thank you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "My actual question is if a social security account is free of charge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. Creating a my Social Security account is free of charge, takes less than 10 minutes, lets you change and update your information and gives you access to many other online services.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I receive supplemental security income? Can I still use this service then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No, unfortunately this service is not currently available to people who receive Supplemental Security Income (SSI) or do not have a U.S. mailing address.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Then I guess there's no chance for me using it, as I have no U.S. address either. Am I right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, yes.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ca621ed0cbd5896cbdaf1c891dbffdd6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I have some questions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you need help understanding how to change your address and telephone number online then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Actually, yeah. Can you read my mind or what?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, please call our toll-free number at 1-800-772-1213 or visit your Social Security office and they will walk you through this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I see, do you also have a number for people who are hard of hearing? I have a hard time understanding people on the phone.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "No problem. Just call our toll-free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Oh, so that's a special hotline for people hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that is correct.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Perfect, perfect. What about that online account thing? Is it free of charge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, creating a my Social Security account is free of charge, takes less than 10 minutes, lets you change and update your information and gives you access to many other online services.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Oh, so I can change my address online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Where can I see my current address then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can easily check your address we have on record via the My Profile Tab on my Social Security.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "717abbbc5893d2cf1435b4cc1aa6d41c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if a person needs to change their address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you need to change your address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you still have questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no i do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Do I need to sign into my account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Already have a my Social Security Account ?\n Sign In to your account below and go to My Profile tab to change and update your contact information .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "how do I change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " If you get Social Security benefits retirement , survivors , or disability , [6] you can update your contact information in a safe , quick , and convenient way by following these five steps :s\n [7] Log in to my Social Security .s\n [8] Select the My Profile link on the right side of the screen .s\n [9] Select the Update Contact Information button and enter your address information .\n [10] Select when would you like to schedule the update , then select Next .\n [11] Review and verify your information , [12] select Submit .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I am hard of hearing what number do I call?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If you are deaf or hard of hearing ,call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "56e95f9cdaf62d472ee1c25801004b37", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I hope you're doing well. I need help with changing my address.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you currently get Social Security benefits for retirement, survivors, or disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Well, what I initially meant to ask was if I can change my contact address somehow. Can I?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Of course. You can update your contact information in a safe, quick and convenient way by logging in to your Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Oh, so I just need to go to the My Profile section?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Exactly. You'll find a link to update your contact information there.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great! What if I have more questions, perhaps at a later time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you refer to questions about changing your address and/or telephone number online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yeah, for example.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you can call our toll-free number at 1-800-772-1213 or visit your Social Security office.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "cbe56bd9bc7b619b44d0098ef6884673", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with changing my address, if you would be so kind.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you get Social Security benefits for retirement, survivors, or disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I get retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then you can update your contact information in a safe, quick, and convenient way by logging in to your Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Oh, so that works? Great. Can I change my information whenever I need to this way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can change and update your information anytime, anywhere by logging in to or creating a free my Social Security account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's wonderful. Should I have more questions, can I contact you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you referring to questions about changing your address and telephone number online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, other questions.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you deaf or hard of hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No? Are you implying that I am?", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "7378de7b7d38bdb822cb6cf90a39d9d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I person still has questions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " If you have questions or need help understanding how to change your address and telephone number online call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office . ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "ok thanks", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "thank you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what if i do not have an account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I change my address?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you can update your contact information in a safe , quick , and convenient way by following these five steps", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I am hard of hearing what can i do>?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you are deaf or hard of hearing , call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What if I have follow up questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how do I create an online account?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "420ba0f6c7e453df5fb2dc1bd79ca802", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to change my address?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes you can. Do you receive social security benefits with us?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I do not, I receive disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Where can I change my information online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can update your information by logging in to My Social Security and selecting the My Profile link on the right side of the screen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Am I able to change my info whenever I want?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can update your information anytime and anywhere by logging into your free Social Security account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where do I check my information if I am receiving SSI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can easily access your personal information that we have on recored via the My Profile Tab on My Social Security.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How long does it take to set up a free social security account?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It will take less than 10 minutes to set up an account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Is there a number I can call for additional help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes you can call us toll-free at 1-800-772-1213.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "992c03b23279092c1e8eea63c3cba4e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm looking for a retirement benefits planner ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you applying for medicare only?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have lifetime benefits on your record we can pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you plan to continue to work?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "So do you currently have health insurance coverage ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Medicare is the health insurance program for people age 65 or older The program helps with the cost of health care ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What will be my premium amount ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "To find out the premium amount you pay read about your health insurance coverage", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f3ee8d8670d22f4b0880292db77636a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need information about Benefits Planner: Retirement.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to apply for Medicare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you 65 or older?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am 67", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok. u can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are lifetime benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, the lifetime benefits we can pay on your account", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What about Health Insurance Coverage?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Medicare is our country 's health insurance program for people age 65 or older.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Should I Sign Up For Medical Insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "When you sign up for Medicare, you will be asked if you want to enroll in Medical insurance Part B", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "081c95f7afd0a493d496cfb1506b2b85", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please see #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you applying for both?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok great we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if your application was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you can appeal online", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Where can I find more information", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Go to the site Disability Determination Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what information do you collect?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what if it was denied for medical reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ca5e37399a52a168ddf7ae5360580f7f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Please tell me about the benefits for disabled people.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, give me a moment.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know about either SSI or about Social Security disability insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I'm not sure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What general information can you give me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, I can tell you how to apply for either program, the disability starter kits, benefits planner, and much more.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have your application recently been denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, actually.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "As a starter point you can appeal the decision online to request a review of your case about your eligibility for disability benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And how does SSI payments works?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "the benefits paid by SSI are based on the financial needs of the beneficiary.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "b0ba135b8f7eebdecc3a9199fe210f9a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "sure see #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you applied for either program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes both", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the SSI program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if it was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It can be denied for different things", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the policy on it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "see #16", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What information will you collect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "c6df5b2787dbe60dbc35757b5ed8a072", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "please refer to chapter 3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you apply for both of them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " Supplemental Security Incomepays benefits based on financial need .When you apply for either program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you apply for either program , we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if it has been denied recently?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application has recently been denied , the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Please see #44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I do if it was denied for medical reasons?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "bf6ba88274b2beae7ec48c65b05c5881", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about benefits for people with disabilities", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Go to disablitly home", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "For people with disabilities when you apply for either program it is based on financial needs", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I can apply for supplemental also?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "he disability report asks you for updated information about your medical condition and any treatment , tests or doctor visits since we made our decision .", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "he disability report asks you for updated information about your medical condition and any treatment , tests or doctor visits since we made our decision .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are these two programs similiar?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " both are administered by the SocialSecurity Administration and only individuals who have a disabilityand meet medical criteria may qualify for benefits under eitherprogram .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if my application gets denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is the an appeal request report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes The disability report asks you for updated information about your medical condition and any treatment , tests or doctor visits since we made our decision", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "62bc7a8d9b68f3eccd5bdcfc7bc92c6a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do i apply for benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "See #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you applying for both a and b", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What is the Representative Payment Program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "please see #11", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What is SSi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if you are denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you can complete and submit the required Appeal Request and Appeal Disability Report online .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what is the Disability Claims Process Video Series", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "please see #52", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2ca82e39809f8ad371af404ae2d08e02", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply for disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please refer to #3", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what the The Social Security and Supplemental Security Income disabilityprogram is", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if my application is denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if your apllication was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what is the The Social Security and Supplemental Security Income disabilityprogram", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "where do I find out more infomation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Refer to #44", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Can you appeal online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1cc2d06e605b74094ff5a9a17052a58d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "please refer to #3 below", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you need to sign up?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "what information do you collect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what if i was denied for medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application is denied for :Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what about non medical reasons?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Non - medical reasons you should contact your local Social Security Office to request the review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if it was recently denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " If your application has recently been denied the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "how can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "please see the Disability Determination Process", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "34c41f0f2735b9779c0de676497007a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how do i apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "See #3 below in the list", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you apply for SSi?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "When you apply for either program , we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what if the application was denied?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If your application has recently been denied , [32] the Internet Appeal is a starting point to request a review of our decision about your eligibility for disability benefits .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "how can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "please see Disability Determination Process", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if t wasdenied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If your application is denied for Medical reasons you can complete and submit the required Appeal Request and Appeal Disability Report online", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what are The Social Security and Supplemental Security Income disabilityprograms", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Social Security and Supplemental Security Income disabilityprograms are the largest of several Federal programs that provideassistance to people with disabilities .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Will you collect more info from me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": " we will collect medical andother information from you and make a decision about whetheror not you meet Social Security 's definition of disability", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "43c68bb3d88a9e89370f218669aed2f2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi', a relative have a disability and i'm searching for information in her behalf, could you help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure no problem. The main disability is that which is in home.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for some program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, that's correct, i'm applying.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, then we will collect medical and other information from you and make a decision about you being disabled and meeting SS definition.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Umm, o.k. Where do i find more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Sure you can read the following publication: Disability determination Process.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there another publication i can refer to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sure, you can read Benefits for children with disabilities professional relations Green Book.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "O.k. i'll look for this. What if my application has been denied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If any of your application was denied, then you can go after a internet appeal. Through this, you can request a review of our decision about your eligibility for disability.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Which is you largest program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "That would be the Social Security and supplemental Income disability programs.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2d14ff3dfc15c83f1410f23569217119", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When do I apply for social security disablilty benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should applyas soon as you have become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you disabled and ready to apply now?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "There is a waiting period that begins the first full month after the date that decides when you disablitl begain", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there any information about disability benefits I can read?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Read the disability starter kit it will help get you ready for your disability interview or online application", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I will need help on how to apply", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can apply for benefits online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about suppplemental security income?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Whe pay SSI disability for the first full month after the date you filed your claim", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I am hard of hearing is there a special number I can call?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes you may call our toll free number at 1-800-325-0778 Monday through Friday between 7 am and 7 pm", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "When do I get my benefit?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "For more information read the disability starter kit", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "82e1751eb70cda5f845243ce9c8f79a2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to apply for social security disablilty When do I Apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you disabled?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I need to know about working when disabled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are may publications that will give you more information about working while disabled", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'm looking on how to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply online or call our toll free number", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the publications to read for more information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " The Disability Starter Kit will help you get ready for your interview or online application Kits are available for adults and for children under age 18 .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Does this information tell about the decision making process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes they provide general information about the disability programs and the decision making process", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Is there any more information on disablilty benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes there are some additional publications with information on disability benefits ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a6e12448953878fb36783de9511cec94", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about when to apply for disability benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must submit a request as soon as you disable", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What do you want to request?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if I want to request", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well among what you can apply for is Social Security, disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and where can i apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply for disability benefits online, or, if you prefer, you can apply for them by calling our toll free number, 1 - 800 - 772 - 1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what publications can give me more information about disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These include the Disability Starter Kit to help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and what other information does the kits provide?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The kits also provide general information about disability programs and our decision-making process that can help take some of the mystery out of applying for disability benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and when do they pay the benefit?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "SSI Supplemental Security Income, we pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e872b32075b519855f40839ff1d62c13", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, When I can To Apply For Social Security Disability Benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "What is the reason for the application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Social Security", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok. You can apply for Social Security", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How To Apply For these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can apply for Disability benefits online or if you prefer, you can apply by calling.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a way of communication for deaf people?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, People who are deaf or hard of hearing may call our toll - free \" TTY \" number, 1 - 800 - 325 - 0778, between 7 a.m. and 7 p.m. on Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Where can I get more information about these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Disability Starter Kit will help you get ready for your disability interview or online application.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "can I get more publications with information on disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, Here are some additional publications with information on disability benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b118e963631dedc68a9101785edd50cb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I need to Apply For Social Security Disability Benefits. When I can do it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to apply for it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, right now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I apply for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How I can To Apply For Social Security Disability Benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can apply for Disability benefits online or by calling.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can deaf people communicate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, People who are deaf or hard of hearing may call our toll - free \" TTY \" number, 1 - 800 - 325 - 0778, between 7 a.m. and 7 p.m. on Monday through Friday.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I need more information on disability benefits, please.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The Disability Starter Kit will help you get ready for your disability interview or online application.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How do those kits help me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The kits provide general information about the disability programs and our decision - making process that can help take some of the mystery out of applying for disability benefits.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "aa88570a8dbffb5b3e7a0df3fbb282b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "When should I apply for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Will you be applying for Social Security disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that is what I want to do.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will want to apply as soon as possible. Once approved, it takes until the sixth full month of disability for benefits to begin.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is that the same amount of time that it takes for SSI payments too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "For Supplemental Security Income (SSI) payments, they become available on the first full month after you file your claim or the date you become eligible for SSI.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can either apply online, or through our toll-free phone number: 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there anything I can read that will give me more information? I want to make sure I do this right.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, of course. The Disability Starter Kit has all the information you need to help you get ready to apply. There is a kit for adults and a kit for children under age 18. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I know you said that SSI gets paid a month after the claim is filed or the date I become eligible, but what if those are two different dates? Which one do they go by?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We go by the later of the two dates, which is why it is better to file as soon as possible.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d8af4caddb599c0e12311cdc996566c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I need to know how soon I can apply for disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "You are wanting to apply for Social Security disability benefits, correct?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "Well, I am really not sure if that's what I am doing. I am not really sure what I am applying for exactly.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Where do I go to apply anyway?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can apply either online, or over the phone by calling 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Just so I know what I am applying for and what I need to do, is there anything I can read?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have a Disability Starter Kit available that will help you get ready to apply. We have kits available for adults and for children under 18.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will the starter kit tell me what information I need to have to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, it tells you want documents and information will be necessary for you to have for the application process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I do apply for Social Security, how soon will they send me benefit money?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will get your first payment on the sixth full month of your disability. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "382d2b981b82e1093a82616682464707", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am thinking about applying for Social Security Disability, but I need to know when I should apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you are disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you applying for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not yet.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I need a little help figuring out what to do. Do you have a pamphlet book or something that can break things down for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we have a disability starter kit that helps prepare you for your interview or online application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ok, that sounds helpful. Are there any other helpful documents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We do have one called \"What you Need to Know When you Get Disablity Benefits\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Out of curiosity, how do I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can apply for benefits online or we have a toll-free number.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I want to circle back to the documents before I call. Tell me more about the publications?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The disability starter kit is available for adults and children under 18.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "194019e7b98dbb0b539b3feb819f4924", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I came here to find out what the best time is to submit my application for social security. I've sent in my application, but a bit late.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you applied yet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you should know that if you apply for Social Security, disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Alright then. Well, I applied by mail. Are there any other, faster ways to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Of course. You can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Great. Do you offer any publications with more details about the benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I'll look into that. By the way, I have a buddy from my service days who also needs to apply, but he won't be able to do so by mail. Are there any other ways to apply?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Of course. You can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "And when will the six month period while waiting for Social Security begin?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Good to know. Are there any other publications about it?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Yes, we have several publications on our page.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "429aa5c591d70b7e4add35d9eced3ad3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here because I need to know if I should wait with my application for social security.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "First of all, you should apply as soon as you become disabled.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you plan to apply for Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, at least not yet. I'm still gathering all documents I need for it.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you point me to some publications about disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Of course. The Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's good to know. Can I apply in another way, other than by mail? The next post office is far away from my home.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is that number for people hard of hearing? I have some problems understanding people sometimes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "People who are deaf or hard of hearing may call our toll-free \"TTY\" number, 1-800-325-0778, between 7 a.m. and 7 p.m. on Monday through Friday.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Those kits we talked about earlier, what do they contain?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The kits provide general information about the disability programs and our decision-making process that can help take some of the mystery out of applying for disability benefits.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Ah, interesting. And when can I expect the benefits to be paid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "d87fb09ad3610c92ffd649840b5a1d88", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I'd like to know when a person is deemed disabled by your experts.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, Disability Home.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Alright? Well, do you offer some publications with details on disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we have a publication called \"Social Security Disability Benefits\", for example.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I'll give that one a read as soon as I can. When should I apply for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should apply as soon as you become disabled.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you applied for disability benefits yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you should know that disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Yes, I've read about that on your page. Can you tell me when I can expect to receive my supplemental security income?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Got it. Then this month might be a little tight at the end. Are there any other publications about disability benefits you'd recommend?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "01274b3eeacd5972f85eaffc67bb968a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some help with filling out an application for a disabled child.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how to apply for a child then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, exactly that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you help me fill out my application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Great. What else should I consider when applying?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I've talked to them briefly.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Was that the right thing to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should contact them.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "470aaa7c1dc1103f08ad135fade7ae99", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": " Hello, I would like to obtain information about disability benefits for a child under 18 ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "do you want to apply for a child? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how to request the benefit? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "where can I get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What time do they work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the Starter Kit for disabled children?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1fbb3bbf8d7344445fd1f4736361b9bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "if i might earn more credits than the minimum number i need to be eligible for benefits ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " These extra credits do not increase your benefit amount . The average of your earnings over your working years , not the total number of credits you earn", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what is the number of credits needed for retirement benefits\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "you were born after 1928", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "if i earn Social Security credits when I work and pay Social Security taxes .", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The number of credits does not affect the amount of benefits you receive . It only determines if you are eligible or not . You do not get extra benefits for earning more than the minimum number of credits ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what is the duration of the proof of work", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "your work does not have to fall within a certain period . The table only provides an estimate of how many work credits you need . It does not cover all situations", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "dfda2452be4d19930a19fe80adfd2e95", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I need more information\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "The number of credits does not affect the amount of benefits you receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what is the number of credits needed for retirement benefits\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What do I have to do to be eligible for disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must meet a recent work test and a duration work test ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "there are special rules", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "we can pay benefits to your children and your spouse caring for your children , even if your record does n't have the number of credits needed. They can get benefits if you have credits for one and one - half year 's work 6 credits in the three years before your death .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How Credits Are Earned", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Credits are based on your total wages and self - employment income for the year . You might work all year to earn four credits , or you might earn enough for all four in much less time", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e10f962a370d0a7169a72159b4c1229f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I need to know if I should inform you of any changes in my life. My neighbour said I should, but I don't know anything about this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has a change happened in your life?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, there has been a change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I understand. Is there anything else I should know about my retirement benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What about the benefits I may be due?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I need help with managing my benefits and can't find an answer?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you can visit our contact us page for other ways to get support.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Alright. And what about benefits for my family?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Benefits For Your Family. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "775973293aab637ee6a6a36542e51c66", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out what the policy on reporting changes to you is.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did a change happen in your life?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, there was a major change.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. What should I do if I received a suspicious call from someone claiming to be from social security?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Will do. Do you have any tips on how to protect myself from fraud?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Well, so how do I keep my information safe?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What additional information can you offer me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We can tell you more about Legal Enforcement And Financial Penalties, for example.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e9f177b7572ac4124ad15f03bc93a52a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Retirement Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We want you to know what Social Security can mean for you and your family s financial future", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Spruce Up Your Financial Plan With Social Security", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what can you tell me about Pensions And Other Factors\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Pensions and taxes have the potential to impact your retirement benefit . Review the resources below on pensions and other factors you should consider", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ready To Retire?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Apply Online For Retirement Benefits", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What Else Affects I Retirement Benefits", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can choose to keep working beyond your full retirement age . If you do , you can increase your future Social Security benefits . Each extra year you work adds another year of earnings to your Social Security record .", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Do you work beyond your full retirement age?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you can increase your future Social Security benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4fb43ca9020b3c3bb99e011a26d37f7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi can you help me with retirement planning", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know the factors that affect retirement planning?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We want you to understand what Social Security can mean to you and your family's financial future.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I know how much I will receive each month?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Knowing what you will receive each month in retirement benefits will help you plan for your retirement. The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What do I do if I cannot configure a my Social Security account", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have other tools and resources to help you estimate your benefit amount. Visit the Social Security Calculators page for more online and downloadable calculator options.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What are the specific types of earnings?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Are you an American worker?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2086ff08e2a756c297a8a7d4dfffe9b1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to do if I do not receive benefits Currently", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you don't get Social Security or SSI benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in that case tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if you already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Take your checkbook or a copy of your bank statement with you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How can I enroll in the Direct Deposit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "contacting your bank, credit union or savings and loan association", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "where can I get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Call the Direct Express toll-free hotline at 1 - 800 - 333 - 1795.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and how long does the process take?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Registering on the card is quick and easy.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "y Does the Direct Express card work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0e069cd51db0d0d0647484efc561eb54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Yes I am currently not receiving benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": " you don t get Social Security or SSI benefits yet but are planning to apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you already have an account?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "have your checkbook or a copy of your bank statement with you .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Direct Express debit card is another viable option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Direct Express card is a debit card you can use to access your benefits . And you do n't need a bank account .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "yes I am already receiving benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can use the card to make purchases , pay bills or get cash at thousands of locations", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ea1f14571a5658303873e16e9d5a25d6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to do if I do not agree with any decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "disagree with our decision about your monthly income adjustment amounts?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Where can I find my SHIP contact information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and how do they calculate the adjustments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We use a sliding scale to calculate the adjustments, based on your modified adjusted gross income MAGI. Your MAGI is your adjusted total gross income and tax exempt income.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do I do if I file a return for fiscal year 2018?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "in that case call us or visit any local Social Security office. We will update our records", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have limited resources and income?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get Extra Help with the costs of monthly premiums, annual deductibles and copays for prescription drugs related to Medicare prescription drug coverage.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a08f8f7c2efd758fd6feedfbcdbab09f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "whar is Monthly Medicare premiums for 2020?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The standard Part B premium for 2020 is $ 144.60", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": " If I re single and filed an individual tax return , or married and filed a joint tax return", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "the following chart applies to you ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what can you tell me about To enroll in Medicare prescription drug coverage or find more information about what Medicare covers", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "visit the Medicare website , or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " visit our webpage Medicare Resources .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If I Disagree With Our Decision", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "you disagree with the decision we made about your income - related monthly adjustment amounts", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you have the right to appeal . The fastest and easiest way to file an appeal of your decision is online . You can file online and provide documents electronically to support your appeal", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6fe62ad4b3cfaa26d1bd5821eb5a94fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I enroll in direct deposit ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you currently not receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what can I do with that money?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can use the card to make purchases, pay bills, or get cash at thousands of locations", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If I already have an account?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "in that case carry your checkbook or a copy of your bank statement.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can you use the Direct Express card?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0352224b7427c08db6a131f03a521a60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I enroll in direct deposit ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you already receiving benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you have a bank account", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and what should i do when i decide which account is right for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I already have an account?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "in that case carry your checkbook or a copy of your bank statement.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And how do I do if I am currently not receiving benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4242655df51d6c86b5fb38b75b4e686f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "There are several things that I need explained about medicare premiums. Perhaps you can help me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What role does my tax return play in this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Sure. Go ahead.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We use your most recent federal tax return the IRS provides to us. Generally, his information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I amended my tax return?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you should let us know. We count and it changes the income to determine the income-related monthly adjustment amounts your MAGI.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "*doesn't make sense* ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "*doesn't make sense* ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What would influence my income-related monthly adjustment amount?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It would change, for example, if you or your spouse stopped working or reduced your work hours.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "68799d1da66d9f6dfb89540edcc374b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums . This affects less than five percent of people with Medicare . Most people don t pay higher premiums", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How Social Security Determines I Have a Higher Premium", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Social Security uses the most recent federal tax return the IRS provides to us .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "you must pay higher premiums", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "we use a sliding scale to calculate the adjustments , based on your modified adjusted gross income MAGI . Your MAGI is your total adjusted gross income and tax - exempt interest income .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": " If I re a higher - income beneficiary with Medicare prescription drug coverage", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you ll pay monthly premiums plus an additional amount , which is based on what you report to the IRS . Because individual plan premiums vary , the law specifies that the amount is determined using a base premium .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "if I income isn t greater than the limits described above", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " this law does not apply to you ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " If I have higher income", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you ll pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage . We call the additional amount the income - related monthly adjustment amount ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2ffa29861556f9a6966ba90062950257", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know how to apply for a disability benefits for a minor ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "FIRST CHECK the Starter Kit for disabled children. This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you already contacted Social Security?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "I already check the Starter Kit for disabled children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what is this kit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "COMPLETE the Online Child Disability Report?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "where can I get more information If you are deaf or hard of hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "call our toll free number, 1 - 800 - 325 - 0778", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "53591aafbb7b1aa8c7d9899473860b91", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If Applying for a child (under 18) what are the steps for Disability Benefits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you contact Social Security right away to find out if your income?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I do not want to do this report online or I need help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you can call us toll - free at 1 - 800 - 772 - 1213", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "To apply for a child?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his / her ability to function", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I need more information\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": " only the Child Disability Report can be completed online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "To apply for a child", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "only the Child Disability Report can be completed online", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a34569475198399d744141f8a08cecdd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what can you tell me about Social Security Credits\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How Credits Are Earned?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you work and pay Social Security taxes?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I need more information about the amount of credits", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The number of credits does not affect the amount of benefits you receive . It only determines if you are eligible or not . You do not get extra benefits for earning more than the minimum number of credits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "if i work and pay Social Security taxes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you earn up to a maximum of four credits per year ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what is the number of credits needed for retirement benefits", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you were born after 1928?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0068f6d6076982dc04f6bd4fb9b07a39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have some questions regarding my social security credits and could use some help with that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Wait, does this mean I get more money if I have more credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The number of credits does not affect the amount of benefits you receive.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So I don't get more if I have more credits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "No, credits only determine if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Alright, now I understand. How many credits would I need for survivor benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you already receiving retirement or disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I'm not.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I'm also statutorily blind, how does that affect my work test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must only meet the duration of work test.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a496c8fcff7497a253ce2bb6365d7d40", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'd like to know what I need to do if I want to apply for retirement from outside the U.S.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You need to contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what an account is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No. I know what an account is.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I include information about other family members when I apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case we'll let you know if they may be able to receive benefits from your application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Alright. And what if I'm unable to check my status online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can always call us 1-800-772-1213 TTY 1-800-325-0778 from 8:00 a.m. to 5:30 p.m., Monday through Friday.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Noted. Can I estimate my retirement benefits somehow?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can estimate your retirement benefits.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is it also possible to withdraw my application?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Of course. Sometimes, life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "2bb1feb4fea482b31e89f1198a7080ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm currently living outside the U.S. and want to know how I can apply for my retirement benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In that case, you should contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know what an account is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, sure. Why not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Online Services. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That doesn't make sense. Well, how are you going to respond to my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You'll receive a letter in the mail with our decision.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you included information about other family members when you applied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I haven't finished my application yet. I'm still filling it out.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I got an error during the online application. It tells me not to enter 'special characters', what now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Just go back and enter the information without periods or other characters.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "e996443a2fd71b1ffb3ddee40e1d7aa5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I check on my appeal status?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out your status online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible to use the status checking tool available on the website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you used this tool before?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I use this tool to track my VA appeal for disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, this can be done using the tool.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What other types of appeals can I track with the tool?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can use the tool to track the status of your VA claims or appeals for compensation.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What details about my claim can I view online?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can view the details that you filed online, including any evidence that supports your initial claim.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e2b49c85ad30094f0d6e737fd529cd2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a VA decision review going on and want some help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, We can help you find out what happens after you request a decision review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has the VA scheduled an exam for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yep", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, please be sure not to miss them.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I want to be ready if something goes wrong so can you give me a form to request a review?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can download VA Form 20 - 0996 : Higher - Level Review PDF", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is there a place where you post frequently asked questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes there is, Go to FAQs and there you can get answers to some of your questions", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "questions about VA decision reviews?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can get answers to frequently asked questions about decision reviews .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "and I know you can ask for help from someone so can you tell me about that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get help requesting a decision review. A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "Do I have to do the review in a certain amount of time or do I have forever to do it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You have 1 year from the date on your decision to request a decision review , unless you have a fiduciary claim or a multiple party claim, and you can find out if one of these rare situations applies to you", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "24a23c9ec741baeb8bb0ffaf407ef08b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what about More information and resources", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA transition assistanceAs you separate from the military , explore your career options by attending a Transition Assistance Program TAP briefing ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you referring to GI billing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "are there VOC rehab success stories?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Voc Rehab success storiesRead Veterans ' stories of how Voc Rehab counselors and services helped them overcome challenges , find new opportunities , and achieve greater goals", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what are Other VA benefits and services", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Other educational assistance programsIf you re a Veteran , Reservist , or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can I get Get career and employment assistance", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working , find out if you 're eligible for vocational rehab", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I get help if I'm homeless or at risk of becoming homeless?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "97b5ac191ca1d25e9275ac51e1c3476e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to learn about the VA and MST", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "I'm not ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "can you tell me where I can get more information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can download our military sexual trauma brochure for Veterans : In English PDF ,or En espanol PDF", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what services do you have and can do we have to give our information when we use like the call line?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "you can remain anonymous. You can get 1-on-1 advice , support , and information 24/7 by phone , text , or online chat .You can also connect with a sexual assault response coordinator near your base or installation .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do we need to have a case history and can we use VA services if we don't qualify for certain things?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you may be able to get MST - related care even if you don't qualify for other VA services . You also don't need to have reported the MST or have other proof that it happened .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "will MST help me get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Not the traumatic event itself, but you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST. We can help you find out if you can get disability benefits for PTSD", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and how can we use VA services?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have a VA primary care provider talk to that professional about what you have been through . Your provider will offer treatment and support as needed .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "907d9c979feae54cacbf82bea57982f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after I apply for education benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can find out what happens after you apply through our website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did we ask for any documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, I have documents you need.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will have to upload them through the GI Bill website.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What will happen after I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You won't be able to make changes, but you can find help for any questions.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will i be able to call about any questions after my application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Call 888-GI-BILL or 1-888-442-4551 Monday through Friday, 8 a.m. to 7 p.m., eastern time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Is there a different application for Vocational Rehabilitation and Employment or Chapter 31.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you will need to use a different application in that case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What happens if documents were asked for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would need to go to the GI Bill website and upload them. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What do I do if I want to apply in person?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can go to your school's certifying official at the Registrar or Financial Aid office at the school.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "be0f1083e7b4c08d6f41b53c8a6e8abc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I fell behind on my mortgage, can the VA help avoid foreclosure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you fall behind on your mortgage payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have fallen behind on my payments.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then your mortgage company can take your house which is called foreclosure and a VA technician can help you avoid foreclosure and you can still live in your house.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is a deed in lieu of foreclosure?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A deed in lieu of foreclosure allows you to avoid the process of foreclosure by signing over the deed the servicer and the servicer then owns the home.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can the VA technicians help me figure out what is best for me because I am confused?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, our VA technicians will help you find out what is the best option by calling 1-877-827-3702.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is a VA technician and what do they do while helping with foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The VA technician offers financial counseling and help you deal with your servicer or directly work with you in the case of a VA direct loan to help avoid foreclosure.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I get VA financial counseling to help avoid foreclosure?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " if you have a VA direct or VA-backed loan you can contact us anytime to request that we assign a VA loan Technician to your loan and they will help with your servicer. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d980bea8a8288e9fd163a34e0656dfdb", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help reconstructing my records.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "What years were you needing to reconstruct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "1973", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great, we submit a specific request to NPRC for any additional service records they may have or can find for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I get the records I need to support my VA disability compensation claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I will outline steps to get the records you need.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How does VA reconstruct my records?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "With the information we provide the NPRC they search for documents that may help reconstruct your records. They may also reach out to other government agencies.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I need to fill out?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You'll need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055. We'll use this form as our request to the NPRC to reconstruct your records.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I do this form or will I need help?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We encourage you to work with a professional, such as an accredited attorney, claims agent, or Veterans Service Officer (VSO).", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a9e0fb869295ce323efa69eae6f91ef9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to learn more about health care for spouses, if possible.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a spouse, surviving spouse, dependent child, or family caregiver of a Veteran or service member?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I'm the spouse of a Veteran. My husband has served this country.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran's service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "That's good to hear. We really could use your support, my man and I. Can you perhaps tell me this CHAMPVA program or what it is called? A friend of ours, also a Veteran, mentioned it to us.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Of course. Are you the current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, my husband has no disabilities. He's healthy, thank God.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "I understand. Do you qualify for TRICARE then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I don't qualify for TRICARE. We've already checked and unfortunately I lack some of the criteria.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Are you familiar with TRICARE then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "TRICARE provides comprehensive health coverage, including health plans, prescription medicines, dental plans, and programs for people with special needs. The Department of Defense's Defense Health Agency manages this program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "That's great to know, but like I said before I don't qualify for TRICARE. But we also read about a program for family caregivers. You know which program I'm talking about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Of course. And yes, you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "453cb3c57a1df12f6551b151b26b5605", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What's next after I apply for healthcare benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "After you apply, you will receive a letter in the mail letting you know whether or not you were approved for benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How do I find a VA health facility near me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can help you find the closest VA health facility.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I'm not approved?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you aren't approved, you can appeal your case. Downloading our How Do I Appeal booklet in PDF form can help you with this process.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How long does it take to receive my approval letter?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Usually no more than a week. Has it been over a week since you applied?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No. I just applied yesterday.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What happens if I decide to cancel my VA health care benefits later on?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Doing so could impact your health care coverage requirements under the Affordable Care Act, if you do not have other health care.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How do I get a Veterans Health ID card?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "To obtain your card, you should contact your local VA medical center and ask to speak with an enrollment coordinator. This person can help arrange a time for you to come in and have your picture taken for the ID card. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "07f2f664d060be087d1047be333ffa4e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Multiple party or contested claims\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know the dates or the time that you have the request", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can I add new evidence?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You have the option to add new evidence for a judge to review . You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can I get help from the audience?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "may help you at the hearing . The hearing will be transcribed and added to your appeal file . ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "If the VA schedules exams for me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "be sure not to miss them", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have more questions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Get answers to frequently asked questions about decision reviews. Go to FAQ", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "9a1702284047fab39b63adf51be38528", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I do After a Board decision", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree with the Board's decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "If that is my case, what can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I request a hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out what happens after you request a decision review", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If the VA schedules exams for me", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " be sure not to miss them", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "as I mark it on my calendar", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have 120 days from the date on your decision to file a Court Appeal", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I need help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review . Get help requesting a decision review", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8dc136c0d79a99e90b8bb888d8c34496", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know what comes next after an appealed claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you find out what happens after you request a decision review", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did the VA schedule an exam for you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes they did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Make sure you don't miss them", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "can you tell me where to go to look at more about decision reviews?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We have a page for frequently asked questions about decision reviews. I can give you the link", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can I get help with the actual decision review itself?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A Veterans Service Organization, or VA-accredited attorney or agent can help you request a decision review. I can send you to the page where you can get more information on this", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "can you tell me where I can get a form to appeal to the board", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can ask a regional office for a copy of this form or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET, to request a form. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and of the appeal options I can choose which would be the fastest one so I can get this over with?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3bdd162be1fb7534275eab54475c7f41", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with what to do if I want to appeal a claim decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive a Board's decision that you disagree with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I want to appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Okay, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do I appeal it all or do I have to state what parts I want to appeal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can include all or just some of the issues VA has decided . You will need to list the issue you disagree with and the VA decision date for each ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what do I do if I am asked about an exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " If VA schedules exams for you, be sure not to miss them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "do I have to appeal withing a certain time or can I take my time and make sure I do it right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 120 days from the date on your decision to file a Court Appeal. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can I appeal at the nearest office so they can help me if I have questions or do I have to do it online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can do it in person, just bring your completed VA Form 10182 to a regional benefit office", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "03da3066901d06a5210fce66be841cac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the after a board decision, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you disagree with the Board's decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I'm disagree", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire any attorney to represent you or you can represent by yourself.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "And what's the next step?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Don't do anything while you wait unless VA sends you a letter asking for more info.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "When can I file a Court Appeal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You have 120 days from the date on your decision to do it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Does VA schedules exams?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes and be sure not to miss them.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I have more doubts?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Please, go to FAQs.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "49154fe33895bee41f02dc8ad8f05aaf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What happens after a board decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree withthe boards decision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "ok awesome", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can I add new evidence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You have the option to add new evidence for a judge to review You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I need more help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I get help requesting a review?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens after I request a decision review?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " You don t need to do anything while you wait unless VA sends you a letter asking for more information ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "af80457aacaac2dcdee2abcfe3d12144", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I contest a claim what happens?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you one of multiple people claiming the right to the same benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you re one of multiple people claiming the right to the same benefit, you have 60 days to appeal to a Veterans Law Judge at the Board of Veterans Appeals in Washington, D.C. A judge who s an expert in Veterans law will review your case.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "will I be able to add new evidence?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You have the option to add new evidence for a judge to review ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what do I choose, just one option?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Direct ReviewIf you want a Veterans Law Judge to review your case as quickly as possible , choose a Direct Review ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I list all the issues?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can include all or just some of the issues VA has decided You ll need to list the issue you disagree with and the VA decision date for each .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do I apply?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Apply", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "062120bcb8256ee612ff07ac9d137259", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are Multiple party or contested claims", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you claiming the right to the same benefit, ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can i have a representative?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Your representative , if you have one , may help you at the hearing .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens after a board decision?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you disagree with the Board s decision , you can appeal to the U.S. Court of Appeals for Veterans Claims", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I need help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": " A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens next", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Find out what happens after you request a decision review", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a5717324ed5905078fa173209e4fe378", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Multiple party or contested claims", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "are you claiming the right to the same benefoit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To request a Board Appeal , [24] fill out the Decision Review Request : Board Appeal VA Form 10182", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": " List the issue(s) you want to appeal in Part III", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can include all or just some of the issues VA has decided", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what happens After a Board decision", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you disagree with the Board s decision , [57] you can appeal to the U.S. Court of Appeals for Veterans Claims", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What happens next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Find out what happens after you request a decision review", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": " What if I need help?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I have more questions?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Get answers to frequently asked questions about decision reviews", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a05852738bd0d26b6c2cd9921f57e5fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was hoping you could tell me more about contested claims.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Have you marked your calendar already?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't. Why?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Look, I need an application form. Where can I get a copy of it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET to request a form.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I have some more questions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We have an FAQ where you can get answers to frequently asked questions about decision reviews.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I see. And is there any way to appeal with a judge?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do I request a Board Appeal though?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "To request a Board Appeal you need to fill out the Decision Review Request : Board Appeal VA Form 10182.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ebe6829f36d3a5d159e8a4b4de9ce302", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What information about GI Bill school change is available?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can learn ways to make GI Bill changes and find out when and how to request these changes to your GI Bill school, program, or VA benefits so you get to keep funding and get help to pay for education.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you in a situation that you need to request changes to you GI Bill?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need make changes to my GI Bill.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will need to request these changes to your benefits if you meet certain requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I send the information through the mail?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can download the form VA Form 22-1995 for Veterans and service members and Form VA Form 22-5495 for dependents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if I need a form for a dependent?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you will need to submit a Dependent Request for Change of Program or Place of Training VA Form 22-5495 online now.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I am a Veteran and need to request a change?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and complete online.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "I really need to mail the form in, how do I do this?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Fill out the form you need and mail it to the VA regional claims processing office that is in same region as your school. You can find a list of offices online.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d9ae4758f904a702172438bb6af63720", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there, I am looking for information regarding the Affordable Care Act and my VA health coverage ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Affordable Care Act is also known as the health care law. It was created to increase access for citizens to health care coverage, to control health care costs and also to improve health care quality and care coordination", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "If I don't have health insurance, do I have any penalties to pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "This part of the law was changed by Congress, for plans that were starting in 2019. The payment referred to as the individual shared responsibility payment no longer applies in plan year 2019, for which you will be filing taxes in April 2020", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get health care coverage for 2019 if I am not signed up for VA health care or the Department of Defense health care program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may still be able to get health care coverage through the Health Insurance Marketplace. Enrolment for this for 2019 is now over however. You can still enrol or change plans if you have had certain life changes or if you qualify for free or low-cost coverage through Medicaid or the Children's Health Insurance Program CHIP", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does my VA health care meet the ACA's minimum essential coverage requirement for 2018?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you were signed up for one of the designated programs listed on the website, your health coverage meets the minimum requirement for 2018", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "What are these designated health care programs?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I am", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case, you don't have to pay any fee when you file your 2018 taxes and to qualify, you must be enrolled on one the programs that are listed on the website", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is there a penalty applicable if I don't have health insurance? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What happens if I didn't have health coverage in 2018 or have an exemption?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "In this instance, you may still have to pay a fee to file your taxes in April 2019. To find out more, I will refer you to HealthCare.gov to find out more about exemptions", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f8a47ee7f1a5db1716c828878458db78", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about VA disability compensation and ratings", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can provide information about VA disability ratings. You can learn how we assign disability ratings and effective dates , and what to do after you get your rating .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to learn about other VA benefits and services?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need more info on housing", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We have disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can you help me with my direct deposit information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can find out how to change your direct deposit information online with us .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "for my VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you can change your VA direct deposit information online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "do you offer other kinds of help if we need added aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "one last question, can you tell me about my claim and what happens next?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, You can find out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "28592664d078fb22d6d8e1efa266adb9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I just wanted to know if there are any resources and/or support outside VA which I could access.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, you can also get support from resources offered by other government departments and community organizations outside of VA.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need more support?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, that's fine. You're helping me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do you, by any chance, have the number for the SAMHSA National Helpline?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, simply call 1800-662-HELP 800-662-4357.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Thanks! I'd also like to write down the number for the National Suicide Prevention Lifeline. Do you have it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Of course. You can start an online chat or simply dial 800-273-8255.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Perfect. Thanks again. Oh, by the way, I've also heard about Make the Connection. What is that? Is this relevant to me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The Make the Connection website connects millions of Veterans, and their family members and friends, to local VA and community mental health resources. Visit the site to access these referral resources and hear Veteran testimonials of strength and recovery.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I'll give it a shot. While I'm at it, could you tell me what that Military OneSource thing is? It caught my interest.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This free service provides expert support to connect military personnel and their families with the best available resources to fit their needs. For support, visit the Military OneSource website or call 800-342-9647 anytime, day or night.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "03300d42ccabd3623ba9db49fb330f37", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a health question about possible exposure to toxic environment while on duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did this exposure occur while you were in the field while serving in Iraq , Afghanistan , and other areas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No it happened in the States.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "I'd like to file for benefits related to this can you tell me what I need to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You will have to show that your health problems are causally linked to your contact with certain environmental hazards while serving in the military.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I was exposed to particulate matter and it has caused asthma?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would qualify if you were in contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa, for example.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "It might have also been toxic soil, can I qualify for that as well?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Would it pay my doctor's bills?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You might be eligible for benefits that would cover your Health care as well as Compensation payments.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b53f4c0d357f0bf1015b999151c620e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know if I can access substance use treatment if I don't have VA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You might still be able to get care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you served in a combat zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Okay, then you can find a Vet Center near you and get free private counseling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can you give me an idea of what kinds of help you offer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "so I can go to a Vet center for counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, and you can get free private counseling", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "do you offer help for the homeless?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "To learn about our homelessness programs. You can visit our website to learn about VA programs for Veterans who are homeless . You can also contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day , 7 days a week .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what is it like, who will help?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "This service is private , free , and available 24/7 . You can connect with our caring , qualified Veterans Crisis Line responders for confidential help, many of them are Veterans themselves .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "de2d263cfd94214ad4c0201f4d519250", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some help with careers and employment through VA.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We do offer help you need to help your career and will find opportunities that are just for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Are there any resources I can use for basic needs at this time?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We offer subsistence allowance to help for your basic needs of food and clothing if you are an eligible Veteran using the Voc Rehab program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What more information would I use?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We offer subsistence allowance rates to view to find out the amount we will provide to help with basic needs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know about other VA benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I would like to know more information about benefits and services offered.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "GI Bill benefits has options to help pay for school or training.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What help options are on the careers and employment page?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can get career and employment assistance, manage your career, and other resources.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Is there any free offerings to help me?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get free classes for a year and get one year of free access to LinkedIn Premium and LinkedIn Learning.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c79356431e86f099b98b58b1d8e02d12", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with insurance claims?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "How long has it been since you made the claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I made it 6 months ago.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great you have 1 year from the date on your decision to request a decision review.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I need help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If VA schedules exams for you be sure not to miss them", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I bring action in district court?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You also have the option to bring an action in a United States district court . You have 6 years to bring such an action after accrual of the right for which the claim is made . You may want to speak with an attorney about this option .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I need to add new evidence?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Download VA Form 20 - 0995 : Supplemental Claim PDF", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "6cc8637d3f86127df82922e94fc8d56f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to upload evidence to support m disability claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you filed a disability claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have filed.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great, you can upload evidence for up to one year. Evidence may include supporting documents like medical test results, doctor reports and other records.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What type of other documents should I upload?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Copies of your military medical and personnel records", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I received private medical treatment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You will need to include copies of records that can provide information about the disability you are claiming", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I can include those", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Retrieve them from the non-VA health care provider you saw", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other support documents are needed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you ll also want to upload statements that support your claim. These statements should be from people who know about , or who you ve talked to about , your claimed medical condition and how and when it occurred ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1c8f9736dd6de7e223e99217c58326d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello and good afternoon. I'll probably be on need for health care but i'm worried about the possible costs, could you tell me about how you calculate what i have to pay?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you referring about how we determine your possible payments based on your income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's precisely my doubt, can you clear it out?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets see. Aren't you receiving VA disability compensation, or don't have some special characteristics like being a Medal of Honor recipient?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "NO, i not receiving anything nor being recipient for any award or honor.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I guess you need information, personal information for that operation, aren't you?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That's right. But be aware that if you obtain qualifying status for VA health care, you won't need to give us that income information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "O.k So from which source you'll get that information to match my eligibility?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Well, we'll receive that information from the IRS ans the SSA each year to confirm you are still eligible for free VA health care. If that change, we'll contact you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Umm pretty trusted. What about if i have a family or partner?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you have any of those, or even a dependent child, you should inform us and include this income in your application.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "995ac6591a097f5f1f8d96c04165f367", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, good afternoon. Thanks for letting me to use this. I'm looking for some information about possible employment that can be enjoyed by any family members?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "For that, your family member must go through a process and find out if they are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "In any case, are you looking for educational and career counseling services provided by VR&E?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yeah, precisely that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Ok. then you may be eligible for those services, meeting the proper requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Could you tell me more about it? how to apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "First of all, go to your eBenefits account and log in, Then follow the proper steps.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "O.k, and what kind of benefits can i get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Well, first, you can get educational and vocational counseling, besides exploring your abilities and interests and mapping out a path to employment.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Very complete thing, huh?. Then again, how do i apply for this?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "As said before, you can do that going online and using your eBenefits account.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Is any of your family members not using VR&E benefits and services yet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, no, they are using it.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "ce280a7f259d1bc11a3e2e97e808d7b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey,i have questions about my VA welcome kit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No problem. Your VA welcome kit is a useful tool which can serves you as guide for the benefits and services you've earned.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh , i see. Aside this, are there any other guides which could be of help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Indeed , there are. Are you interested in guides for veterans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, not for them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Then, could you perhaps be interested in guides for family members?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yeah, that would be the one.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Very good. Then you can start downloading the Get started with caregiver benefits and also with Apply for survivor benefits guides, both in PDF.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Thanks. i'll search for those asap. Say, this could be a silly question but, Is there a chance to get my VA welcome kit in color?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yeah, no problem about it. You just have t choose that when you find it.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That's a nice treat. In any case i need a housing grant, you can give me one?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, given you meet the proper requirements, like having a service. connected disability.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "554322130d46ce6327fb9b0b6d5e2e22", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about VA benefits for service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am active duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Great you may be eligible for VA benefits both during service and after seperation or retirement.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Are there time sensitive benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there are time-sensitive VA benefits to consider when separating or retiring.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So these benefits are available even after service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes there are benefits available", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can I switch my SGLI coverage to another policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes you can switch to Veteran's Group Life or a commercial policy.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What about health care when I'm no longer active?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to apply for VA health care when you receive your separation or retirement orders", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2a2557318081367b6d980ade43c0df09", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need assistance with life insurance", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can assist you with exploring your options, managing your policy and filing claims to get insurance benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like help with getting VA life insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no sir need other information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what should I know about life insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you have a phone number I can call ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can call us at: Support for SGLI or VGLI 800-419-1473  , All other VA life insurance programs 800-669-8477  , Call MyVA311 for help 844-698-2311", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what kind of things can I do online for the policy I'm getting?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can access your policy online and check your policy's status, update your information, or pay your premium online. ", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "can I change beneficiaries online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can update your beneficiaries. Keeping your information up to date about who should receive your insurance proceeds will make it easier for family to file a claim.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3a9508aba0ddf691ace6ccee67a2df60", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to find out about benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you on active duty including national guard with federal pay", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "are you a traditional or technical member of the National Guard and Reserve?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I am not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Are there time-sensitive VA benefits to consider when separating or retiring?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you have an illness or injury that you believe was caused or made worse by your service You 'll need to file 180 to 90 days before separation .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What about housing if I have a disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "There are grants if you have a service-connected disability.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What about my SGLI coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There are coverage options for you and your family after separation or retirement Open to service members and Veterans active duty , Guard , and Reserve", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ad5649fcfeff114ddfa3c384f7091343", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm helping an Army vet who thinks that he was exposed to biological weapons while in the service and we want information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we can help you find out it they can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions that may have been caused by contact with harmful chemicals or other hazardous materials while serving in the military", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "was the person you are helping involved in chemical and biological testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, he said biological weapons", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "was he one of the Veterans that volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975 ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no he said it happened later", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "do you have a site we can visit or a number we can call if we have more questions later?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can visit the U.S. Army web page or call 800-984-8523", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "is agent orange one of the things that were used?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It might have been one of the things they were in contact with. If they served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs they may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "he also thinks he got sick because of asbestos besides the weapons, so is that possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there is a possibility he may have had contact with asbestos while working in certain military jobs. Asbestos toxic fibers were once used in many buildings and products.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d8cb0b56841ed17f437087c66f9cb62d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm kinda looking for information about pensions for Veterans, Can you help me on that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. Those benefits are meant for some wartime veterans and their survivors. Of course, if you're interested, you'll have to meet certain requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Before further proceeding, would you like to know what other information is available to you through this channel?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please. The more, the better.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "All right. Through this channel, you can get information about how to get veterans pension benefits, plus managing your pension benefits and finally how to get more information and resources.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "That can't be everything, i think. Is there anything else?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You thought well, indeed. You have the guidelines about how to apply for health care benefits and how to manage them.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "To get these benefits, i guess it would be eligibility-based, isn't?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "That's totally correct. You have to go through the eligibility process.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What else could you tell me about managing my pension benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that regard, you can check your Veterans claim for a disability compensation or pension benefits, along with check an appeal status, if you have any.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Where can anyone who is surviving spouse see it's compensation amount?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can refer to Dependency and indemnity Compensation claim status to check that.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "be7f10166bda5138504f6aef8603abdc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, how it is going? i heard about the VR&E programs. Could you tell me about them?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran or service member with a service connected disability that prevents you from work?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, thank god. just asking.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I was just asking in favor of a friend of mine. Anyhow, If a persn wants to learn something new, can you help it to learn it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, of course. Through Long Term services, the person may be eligible for vocational training so he or she can develop new skills.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "And what about of those who want just to go back to their old jobs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There's no problem on that end. The reemployment feature can help on that, so you can go back to your job before you were deployed.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "O.k until now you have answered me correctly. But i bet you don't have anything for those who are self-employed, don't you?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Sorry, but you're mistaken. We do have our Self-employment feature, so if person is a service member or veteran with a service connected disability, then we can help him/her to start its own business.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Their own business, really?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That's correct. You may dream with your own enterprise, and we'll support you on that.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "87a49a6d6ba97ce60abafa50ca0e874d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I eligible for VA health insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Veterans, service members, their spouses, and their dependent children are all eligible for VA insurance. However, different people may be different programs. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What if I get hurt for a little while that makes me unable to work and then I can't pay my bills?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have Traumatic Injury Protection TSGLI short-term insurance to help with that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Well can I get life insurance? Would I be eligible for something like that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are different life insurance plans for Veterans, service members, and family members. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "Oh, that doesn't apply to me, but thanks for letting me know. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I am a service member but not ending a tour of duty. Which life insurance option should I choose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Servicemembers Group Life Insurance SGLI would be the right choice for you.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Veterans Mortgage Life Insurance VMLI could possibly be a great choice for your friend. It has mortgage protection insurance for a house that has been adapted to meet the needs of a disabled veteran.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5cd5eef3d4f28312983358a71f40f069", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need GI Bill help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can help you with the steps to apply for these benefits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "are you approved for the program you want to study?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Before you enroll you need to contact the school or use the GI Bill Comparison Tool to find out if we have approved your program for VA educational benefits ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Would you like a phone number in case you have more questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Call us at 888-GIBILL-1 , 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "who from school can certify my enrollment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The certifying official may be someone in your school's financial aid, Veterans Affairs, registrar, admissions, or counseling office. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "who can certify for on the job training?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It can be someone in your school's training, finance, or human resources office", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "does my GI Bill expire?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You usually have 10 years to use your MGIB-AD benefits. This may change depending on your situation.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cfe0a75e99636d8d7f486a8d784e51a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Does everyone who files a claim need to have a VA claim exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "No. We ll ask you to have a claim exam only if we need more information to decide your claim .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have enough medical evidence to support your claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes I believe so", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "we won t ask you to have a claim exam . Medical evidence may include doctor and hospital reports , test results , and other documents .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What happens after the VA claim exam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We ll review all the evidence in your file , assign your disability rating , and send you a decision notice a letter letting you know your disability rating .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do you get a copy of the final report from the exam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you can : Contact your nearest VA regional benefit office ,or\nCall us at 800 - 827 - 1000 and request an appointment to view your file", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What information is available?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "How VA assigns disability ratingsLearn how we assign severity ratings and how they affect your disability payments ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How do I schedule a VA claim exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " Call the number provided right away to confirm the time and location of your exam . It s important not to miss your scheduled exam , so you ll want to double check that you have the right place and time ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2c9412d2e081a9fbb57df2a04d3849f9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help by telling me how to schedule an exam for my VA claim", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, the staff at your local VA medical center or a local doctor's office that we partner with will contact you. They will send you a letter by mail with the information you need , or they will call you to find a time that works for you.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need information in case you can't make your appointment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, I have other things to do and could miss it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You need to let us know right away if you can't make the appointment. You can likely reschedule but that may delay your claim", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "where do I get more help knowing about the exam?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like some PDF resources that you can download and read for more information.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "no, I'm not tech savvy", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Okay, then would you like to watch informational videos on the subject?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like a link to a page that gives you more information on what comes next after you file your claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes, do you have anything that I can learn about my disability rating", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Okay, we can help you learn how severity ratings are assigned and how they affect your disability payments", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "319bb9573c8b20e928afbe8be790a987", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you tell me what the next step is after the claim exam", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "All the evidence in your file is reviewed, your disability rating is assigned, and we send you a letter letting you know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want to get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, I need more info", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "is there more info on the exam out there that I can get my hands on?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to download some PDFs on the subject?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I want to know more about it", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "One that you might want is the VA claim exam fact sheet. It will guide you on what you can expect during and after the exam, and it can help make the process less stressful.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and do you have anymore info sources on what goes on after I file my claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can learn how VA assigns disability ratings and how they affect your disability payments", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "how do I schedule the exam once I am ready?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The staff at your local VA medical center or a local doctor’s office that we partner with will contact you. They will either send you a letter by mail with the date and time of your exam, or call you to find a time that will work for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "will the doctor look at my claim to see what he has to look at?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "The doctor may review your claim file with you", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "c8e994da6c586a56136686e6346b7f6a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have a VA claim exam coming up and I really don't know what to expect.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. First thing to know is that you don't need to bring anything with you!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any non-VA medical records from a recent surgery or illness that they should know about before the exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have anything like that. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "But I would like to know more about the exam process as well. Can you help me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you. Do you have any specific questions about the process that I can assist you with?", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is there anything about it I can download to read about in my own time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure! We have a quick guide to the exam process, what to expect during and after your exam, and how to make the claim process easier and less stressful.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Those sound great! I would also like to know if you have information about what to do if the claim doesn't go in my favor and I have to appeal.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "I can definitely give you more information on that. Did you have any specific questions?", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Well first I want to know what happens after the exam so I know what to expect and what to do.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The first thing that will happen after the claim exam is that the doctor will write up a report and a VA claims processor will add it to your claim file.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "77aad29bae95024006d9f777e44862b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I'm in the process to making a disability benefits claim. I was told that probably i would have to do some kind of exam, could you tell me about that,please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have yo already filed you disability claim?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Indeeed, i already did that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Excellent. The exam that you was told about is known as compensation and pension exam, or C&P for short. That's a requirement from you to Veterans Affairs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "And everybody has to pass through that exam in order to get their claims?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Not everyone. That exam is required in case your medical information isn't clear enough to us to decide about your claim.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "But if i have, well you know, enough information about my condition, I won't be required to do the exam, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "That's correct. In case, your medical profile has enough information, the exam won't be necessary on any instance. That's why your medical information must be as complete as possible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I'm sure i won't need that, but it's good to know what it is. Could you tell me about its ultimate purpose?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Through this exam, we'll be capable to determine and rate your disability, based on your disability's severity. That will influence directly on how much you'll receive, and varying between monthly payments and enrollments on veterans health care programs.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Wow, that sound very specific. Lets say i can't go for the exam. I know is better to not miss them, but if its something out of my control, what can you do to help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If there are circumstances beyond your control, like sudden illness or death of a family member, we'll gladly reschedule your exam. ou dn't have to worry there.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "715d094250758c6a20a311e3e93c91d2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I have more questions about my exam, what should I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to download some PDFs to answer your questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to download some PDFs", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could download a VA claim fact sheet, a quick guide about the claim exam process, and what you can expect during and after your initial exam.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there any more information I can have about what happens after i file my claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You could learn about how VA assigns disability ratings and how they affect your disability payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there any informational videos I could watch for information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Why would I need a VA claim exam?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "When you get the exam it helps us rate your disability and that severity of your disability will affect how much disability payment you will get. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long will it take after the VA claim exam to get my disability rating?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Every claim is unique but it should normally take about 3-4 months to process a claim from beginning to end and it depends on the complexity of the claim.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Who will do the exam for the VA claim?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A VA doctor or a non-VA doctor who we contracted with will do your exam; but you may have your own doctor examine you and fill out the proper forms.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "88f96e9656399834e1f8c072e97cd889", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey i'm interested into filing a disability claim. I know there's some exam after the claim but, What happens next, after the exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Pretty simple. Your claim will be reviewed by us, then we'll assign your claim a disability rating and finally, will send you letter with a decision notice, so you can know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you know that you can get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i didn't knew that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will i receive my exams directly?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Sorry, but no. The doctor will handle those to our claims processors. Those professionals will decide your claim based on those results, along other significant medical and military records", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there any educational or instructive tool that i can use to prepare for my exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure. You may refer to our Veterans claim exams video series, in which you'll find information about how to prepare for your exam, how to use disability benefits questionnaires and what to expect in the exam itself.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That sounds helpful, but right now i don't have any visual device, don't you have something to read instead?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "No problem, you can download some documentation, such as VA claim exam fact sheet, or a quick guide on the claim exam process or what you can expect during and after your exam.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "These exams are made because you need some additional info. right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9859e8ddca9df71a96d767de05b4102d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you please explain what happens after a claim exam? I'm currently waiting for results, wondering about this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. After your VA claim exam, we'll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know how to get a copy of the final report from your exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that'd be great!", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Simply contact your nearest VA regional benefit office, or call us at 800-827-1000 and request an appointment to view your file.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Will do. So, how long will I have to wait for results?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "This can vary. You can see the most recent estimate for the average number of days to complete a claim on our page.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Alright. Can you tell me what else happens after filing a claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Gladly. I could tell you how we assign severity ratings and how they affect your disability payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Well, I was wondering about something else. What happens after I file a disability benefits claim?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Yes. I've done that exam, so I guess I have already completed the next step. What exactly are you reviewing after the claim exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We'll review the medical records you've given us.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4860df5991a2e6499c978788c6f27021", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about VA claim exam, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you filed your claim for disability benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I haven't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Should I take a VA claim exam when filing a claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "No. That's just if we need more information to decide your claim.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Will it be all right if I have enough medical evidence in my file to support my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we won't ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results and other documents.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What's the next step after my exam?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "After that, the doctor will write a report and send it to a VA claims processor to add to your claims file.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "When can I do my VA claim exam?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The staff at your local VA medical center or local medical office that we partner with will contact you. They will mail you a letter with the date and time of your exam, or call you to find the best time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "67a87b2b58efa8c037f3fc0d07e19e39", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I ask more questions about my exam?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know you can download pdfs that will help answer other questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i did not know that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you seen the informational videos yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not seen the informational videos because I did not know about them.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you still need more information about what happens after your claim has been filed?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not need the information at this time?", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Do I need to make sure my correct address is on file?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, please make sure the VA regional office and the VA medical center closest to you has your up-to-date address, phone number and email address.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will the exam notice be sent to address on file?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, the exam notice will be sent to your address on file and needs to be updated if you have moved.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "973ab8b5db5ee30f9583ac80efa7d237", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about Fry Scholarships, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please, learn about the the Marine Gunnery Sergeant John David Fry Scholarship, a scholarship for children and dependents of Veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Was your parent or spouse an active duty member who died in the line of duty on or after September 11, 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, sadly", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then, ou may qualify for this benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I remarry?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "In tat case, you'll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship. Please, read about DIC.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Am I eligible for this scholarship?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You are elegible if you're the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "what if I am the child of a service member?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can be married or unmarried.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "How can I apply for benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Do it online. Fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f7e6a09c3cbd1ba164a9cf73808f3cb4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. I came here to learn more about vocational rehabilitation, perhaps you could answer a few questions I have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I don't.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What if I did have one?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case the VA Vocational Rehabilitation and Employment (VR&E) program also referred to as Chapter 31 can help. We can also help you find out if you're eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I see, and what could you do for my children? Are there any benefits for them?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Great. While we're at it, can you also lend me a hand with the application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Of course. We can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "So what exactly can you do for veterans with disabilities?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We have VR&E programs for service members and Veterans, which offer VR&E support-and-services tracks for helping you with learning new skills , finding a new job, starting a business, getting educational counseling, or returning to your former job.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c60ff17fabe160b102ec165b7f7b902b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I find out about board hearings with a Veterans Law Judge?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you need to know about the changes made about Board hearings?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I would like to know about any changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you appealing a VA decision under the new process?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not appealing at this time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you explain to me what will happen at the hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you want to know what happens first?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, I would need to know what happens first.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The judge will swear you in which entails asking you to take an oath that you will tell the truth at your hearing.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What happens after the 90-day time period for submitting new evidence has ended?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "That is a good thing because your case will be place on the docket for a decision by a judge.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "647e9eefc884a75fa0556e05f86e0e29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can I learn at my Board hearing?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to learn exactly what to expect?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have been told all ready what to expect.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know when the judge would make a decision on your appeal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I am not sure at this time about the timeframe. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is it necessary for me to consider requesting a Board hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can request a video conference hearing if you want to provide testimony to a judge about your appeal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "when will I follow the new process for a Board hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You will follow the new process if appealing a VA decision if you received it on or after February 19, 2019.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How is it possible for me to know when my hearing is scheduled?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The Board of Veterans Appeals schedules hearing in docket order in which they receive their requests and you will receive the notice in the mail 30 days before your hearing is scheduled.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I change my mind about wanting a hearing?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You would write to the Board to withdraw your hearing request and it will not speed up your appeal unless you also switch to the Direct Review appeal option.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "f72ccc9b3097e53bd51bf58cd066856c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about Board Hearings with a Veteran's Law Judge", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know if the process for Board hearings has changed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no that's not my doubt", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "really want is to know who can help me prepare for my audience?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "A trained representative in the appeals process can help you prepare for your hearing and for the conversation with the judge. Your representative must be a VA-accredited attorney, a claims agent, or someone from a VSO from the Veterans Services Organization.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Why do you think you should consider requesting a Board hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can request a video conference hearing if you want to testify before a judge about your appeal. The hearing will be transcribed and added to your appeal file.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I make a request to a Board hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you completed the Decision Review Request?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "we encourage you to download the VA 10182 PDF form. there you will find more information on how to request an appeals board", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7f68b6969ad38c8fa2e30fe77ab68e4c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about what to expect at my Board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know specifically what will happen to your audience?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know when the judge will make a decision on your appeal?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you know how long you can present new evidence to your case?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have new evidence to present?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Good in the event that you have new evidence to present, it will take 90 days. If you don't have new evidence to present, you can waive the 90-day period that is automatically added to your appeal. Some Veterans Service Organizations will ask for time to present additional arguments in support of your case, so please contact your representative first if you are considering waiving this time period.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "ok, and can I reschedule or withdraw my Board hearing request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "you want to know What if you need to reschedule your audience?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You must send a written request to the Veterans Appeals Board with good reason to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason you need a new hearing date. Submit your request in writing to the Board.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6c0dbac61f3319b618b9ccaca5bbdc09", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know how to get ready for my board hearing with a judge", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you bring evidence to the hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I have new evidence", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can bring new and relevant evidence to your hearing to share with the judge. .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "where do I send new evidence for the board to view?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Board of Veterans’ Appeals\nPO Box 27063\nWashington, D.C. 20038", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can I send them more evidence if I get it after the hearing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you have 90 days after the day of your hearing to submit new evidence for the judge’s review", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what if I don't want to use the board hearing with the judge but would rather use another option to appeal, will I have to reschedule?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will keep the same docket date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to get a decision is different on each appeal option.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what do I do if I don't want to have any kind of hearing at all?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can write to the Board to withdraw your hearing request. This won’t speed up your appeal unless you also switch to the Direct Review appeal option, which can only be done at certain times. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7c4f780ad8eae936057e67bda8b15967", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with a board hearing for my appeal", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know how to request a Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Would you like to know when your hearing will be scheduled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no. other help", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what do I do if I need to cancel a hearing that I requested?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You or your representative need to send a written request at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can you tell me more about being able to do my appeal through recorded video?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what is going on with the new process and the old process of doing things?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you are appealing a VA decision you received on or after February 19, 2019 you will follow the new process", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "393a4d40c4673ef516a10c88d95625a1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to withdraw a board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Will you be rescheduling your hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes eventually but have to cancel it first ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need to send a written request to the Board of Veterans’ Appeals providing good cause to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason why you need a new hearing date.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Is your scheduled hearing less than 2 weeks away?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no it is set for about a month from now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what if I just want to cancel without rescheduling so I can come back later when I get my things together?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you change your mind about having a hearing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, but I was advised to wait", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I just reschedule where do I send the request?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Send your written request to the Board", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "17b4ad228734fcc051cf5166481a5533", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what to expect at my Board hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you want to know what will happen to your audience?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know what the judge will do at the beginning?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How long do hearings generally last?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Hearings generally last 30 minutes.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens if I change to a different appeal option?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you switch to a different appeal option, you will keep the same record date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to make a decision is different for each file.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and can i request by fax?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "of course Fax your request to 844-678-8979.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "When will the judge make a decision on my appeal?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4a2ec028799b2f47e73be707f30a6122", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to arrange for a board hearing. I am not sure what to do next.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You would like to request a VA Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Yes, that's what I want. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "First thing you need is a Decision Review Request. Have you done that yet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I already filled it out but I haven't heard back from them yet. How will I know if I have a hearing and when it is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Board of Veteran Appeals schedules hearings in the order that the requests are received. You will be notified at least 30 days prior to the hearing by mail. That mail will tell you when and where the hearing is to be held. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I need to tell them more about why they should let me appeal?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can request a video conference hearing to give your testimony to a judge. They will add that information to your appeal file. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So now I just have to wait for the mail that tells me when the hearing is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, that is how you will be notified.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "I already turned in the form, but is there a way to get another form in case I need it? I just want to be as prepared as possible. ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Sure, the VA website has the form you need for download. It is titled Form 10182.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if I want to mail in new evidence instead of the phone thing? Can I do that?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can certainly do that too. You can send it my mail or fax, as long as it is sent within 90 days of your hearing. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "4c3515576c9be0c3b3fdf8762cb386fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to Request a Board Hearing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to request a Board hearing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to know when your hearing is scheduled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How to find out what to expect at my Board hearing", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your hearing will be transcribed and added to your appeal file . You ll be asked if you d like a copy of the transcript for your personal records . The judge will review the hearing and the other evidence in your appeal file before making a decision .", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": " When the 90-day time period for submitting new evidence closes ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes i would like to know", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your case will be placed on the docket for a decision by a judge", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " Am I required to have a Board hearing?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " You aren t required to have a hearing . A Board hearing is always optional", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "47ee708713bb7166bb675a59df719d10", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about life insurance policy", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have a VA life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "Not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What can I do when checking my life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can check your policy's status to make sure it's up to date. Pay your premium the amount you will pay each month to keep your coverage.\nPlease, check about your plan and renewal options.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can I do all that online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I check my VGLI online?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can ccess your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America. Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America when you want.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I check my VA Life Insurance Policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The easiest way is online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "860db6445eec2633d4a5a09bdb101635", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I receive VA payments but need dates of previous payments. Is there a way I can view my VA payment history online?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes you can view payment history online. Do you need help signing into your account?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Yes I am not sure what is required to access my payment history.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an eBenefits account?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes I do have account.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To use the eBenefits to view payment history you will need a Premium DS Logon account. Your My HealtheVet won't work on eBenefits website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I applied for disability but would like to know when I will receive my first payment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you received a decision notice that shows at least a 10% disability rating?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I have not received a decision notice yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How can I find out when and if I am going to receive a decision notice?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can call the Veterans Help Line at 800-827-1000. Office hours are Monday through Friday 8am to 9pm ET.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c5c65ac81f51ed1082399a9d1630dabc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What should I expect if I request a call with a senior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "ARe you talking about an informal conference with a senior reviewer on the higher level review option?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you . The senior reviewer will try to reach you or your representative by phone twice .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get either a SOC or an SSOC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I miss the deadline for submitting my request?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Submitting your request on time will ensure that you receive the maximum benefit if your case is granted . Please check the deadline for each review option and submit your request before that date .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What is Duty to Assist?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "VA s Duty to Assist requires VA to assist you in getting evidence. If you request a Higher - Level Review or Board Appeal , Duty to Assist doesn t apply . However , the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim ,", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I have a representative?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your representative , if you have one , may help you at the hearing .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "85c8d1f566ecb3c8f56b62a0cd515ce7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello I need information about the VA duty to help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course I would love to help you. VA's duty to help requires VA to help you obtain evidence, such as medical records, that is necessary to support your case. VA s The duty to help applies during your initial claim and if you file a supplemental claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What happens if I request a Higher Level Review or a Board Appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The duty to help does not apply. However, the reviewer or judge will review whether VA fulfilled its duty to assist during your initial or supplemental claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "But I have a particular circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to choose a different review option after I have submitted a form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "let me ask you, have you submitted a form expressing your desire to change your review option?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I haven't sent it", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I take when sending my application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "By submitting your application on time, you will ensure that you receive the maximum benefit if your case is granted. Check the deadline for each review option and submit your request before that date", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "766448258e562ce920fd319cf83e3ace", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I opt in if I want my legacy claim or appeal to be considered in the modernized system?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you disagree with a VA decision you received before February 19 , 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you can opt in to the modernized review system after you ve received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "how can i get a SOC or an SSOC", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must file a Notice of Disagreement VA Form 21 - 0958 within 1 year from the date of your decision. Find out how to file a Notice of Disagreement", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I talk to a senior reviewer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " During the call , you and/or your representative can talk about why you think the decision should be changed and identify errors ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "if i request a call with a senior reviewer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you . The senior reviewer will try to reach you or your representative by phone twice .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what do i do to get a SOC or SSOC", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3210f81f8257fbcc34d41dcd58e4cb3f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about What should I expect if I request a call with a senior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you requested an informal conference with a senior reviewer about the Top Level Review option?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know what will be done if nobody answers the calls of the superior reviewer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I don't know that information", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I received a SOC or SSOC on the issue in your Notice of Disagreement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You have 60 days or the remainder of the 1-year period after the decision you appealed, whichever is later, to opt for the modernized system by submitting one of the following forms and checking the SOC / SSOC checkbox:\n     Request for Decision Review: VA Supplemental Claim Form 20-0995", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what can happen no one answers calls from the top reviewer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "in that case they will leave a voicemail.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "And in the conversation that I will have with the judge, will my representative be able to participate?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "of course if you have one this can help you in the audience.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What do I do If I request a Board Appeal and want to change to a different appeal option?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can submit a new Board Appeal form with a different option selected. You can change your appeal options within 1 year from the date of your VA decision or 60 days from the date you sent your original form. You cannot select a different appeal option if you have already presented evidence or had a hearing.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f4a3bb196d3400d850e32380dd4eb263", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I came here to find out how to opt in for my legacy claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you disagree with a VA decision you received before February 19, 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case you can opt in to the modernized review system, after you've received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see. What do I need to do to get a statement of the case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Thanks, I'll do that. What does \"duty to assist\" entail, by the way?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "VA's Duty to Assist requires VA to assist you in getting evidence, such as medical records, that is needed to support your case. VA's Duty to Assist applies during your initial claim and if you file a Supplemental Claim.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what should I do next, after getting the SOC?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have 60 days or the remainder of the 1-year period following the decision you appealed, whichever is later, to opt in to the modernized system by submitting one of the following forms and checking the SOC/SSOC opt-in box.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Let's say I missed the deadline for submitting my request. What should I do then?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You could add new and relevant evidence and file a Supplemental Claim, for example.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Alright, makes sense. Can I download the forms on your page?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you can download the forms or learn more about decision review options on our page.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "7dc7c5119da4bbd680b00a2b48f62ad7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can help me with my appeal and how to get it heard in the new system", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you disagree with a VA decision you received before February 19 , 2019?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to get a Statement of the Case or a Supplemental Statement of the Case?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how do they look to see if I got the VAs assistance that they should have given me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "can you tell me about the Veterans Law Judge review ?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what do I do if I disagree with a Board decision because of an error?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Your decision will have information on additional ways to address errors", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3783dc851f2674464418d5304e573575", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I was supposed to submit a request but I missed the deadline! What do I do?!", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The deadline date is set to help you receive the maximum benefits if your case is granted. You need to check the dates and have them submitted before then.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "However, you may still be able to submit it after the deadline date.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "How do I do that? I really need these benefits and I am freaking out over here!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "I feel so bad about not finishing on time. I knew the date but I was still gathering evidence and not all of it got back to me in time. Can I still use it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can add the evidence as a Supplemental Claim. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I think I missed the deadline due to an error on the VA's end. How do I prove that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Can the VA help me to gather all the right evidence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, they are required to help you if you need it on your claim.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do they have to help with me a supplemental claim too?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, they help with the original claim and any supplemental claims. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "a1d786086731287299dcd8fa7a364c96", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I think I have missed the deadline for submitting my request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "It is very important to submit your request on time to make sure you receive the maximum benefit.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to discuss how to check when your deadline is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No that is ok.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I have already submitted my form, but I want to choose a different review option?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you already submitted your form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Since you have already submitted, you can send in a new decision review and request form within 1 year from the date of your VA decision.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What do I need to do if I want my appeal to be considered in the modernized system?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you disagree with the VA decision?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "I do, yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can opt in to the modernized review system after you have received a VA statement of the Case SOC.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2643f705477642cc5af4816396db86f1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need more information about the deadline for my request, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. As you might already know, submitting your request on time will ensure that you receive the maximum benefit if your case is granted. Please check the deadline for each review option and submit your request before that date.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what happens if the deadline is passed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, thank you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I would rather know something else. How do I get a statement of the case?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "For that you must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Ah, but to file it I'll need to submit a form. Can I download that form from your website?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can download the forms or learn more about decision review options on our website.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Another question: is it possible to request a hearing with a judge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what if I have a representative? Can he or she come along?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, a representative may help you at the hearing.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What exactly will happen during a hearing? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "At your hearing, you and the judge will have a conversation. The judge will listen to your testimony.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f7efd15f2e03a94fa6e8b36cf469c472", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you explain what duty to assist is?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA's Duty to Assist assists you in getting evidence, such as medical records, to help support your case and only applies during your initial claim and if you file a Supplemental Claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you going to request Higher-Level Review or Board Appeal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, am going to request a Higher-Level Review.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Your Duty to Assist will not apply; but the reviewer or judge will make sure the VA met its Duty to Assist during your initial claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Is there anything I should look out for when I request a call with a senior reviewer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you should expect a call at the phone number you gave them or the one your representative gave them on the Higher-Level Review form in which they will schedule a time to discuss your case with you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What if i disagree with a Board decision?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your decision comes with the information you need to address errors.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What happens if I miss the deadline for submitting my request?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It is in your best interest to submit your request by the deadline to receive the maximum benefit if your case is granted.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What does the new and relevant evidence help with?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The new and relevant evidence, which is information that the VA did not have before the last decision, is what you need to file a Supplemental Claim.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a1bdb625aa228e3c3ab57dfa0b94732e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I've been having doubts about the veterans care system. I know you have some facilities for veterans but, Are there any other places in case i need care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, we have some. You can look for a Veterans outpatient clinic or a mobile Veterans center, to get some care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you located far from your nearest Veterans medical center?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, i'm not that far.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "While you are on that, could you tell how much facilities do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "On that regard, we count with at least 1,200 care facilities on all over the country.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Um, yeah, that sound like many places to choose from. Anyway, Do i need some requirement to use these services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. You'll have to sign up with Veterans health care and have receive care from us within the past 24 months.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see. Hey, i probably will have to move outside U.S, so in that case, Is there something i need to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Indeed, you have to sign up to the Foreign Medical Program, where you'll receive from us, the payment of your treatment for a service-related injury or illness.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "O.k that's pretty fantastic, really. What about changing something basic like an address.?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "For doing that, you can reach us by calling 877-222-8387.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b08d6ea78bfd5f48af2701d423ddd621", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any other info and resources that I should know about the VA healthcare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes some VA health care copay rates for different types of care, tests, and medications can be found online.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you need to know about other VA benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, it would be great to hear about other VA benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can learn about filing a claim for disability compensation and manage your disability benefits online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "I know a Veteran who is in crisis, how can you help them?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "That Veteran can connect with qualified Veterans Crisis Line responders, many of them Veterans, for help 24/7 for free.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "How do I get ahold of you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can call the health benefits hotline at 877-22-VETS or 8387; also there is a My HealtheVet help desk: 877-327-0022; or eBenefits technical support: 800-983-0937.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Can I track my prescriptions and refills online?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can refill and track your VA prescriptions online.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What if I want community VA care?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get VA health care in your local community.", "topic_id": 5, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "How do I message you?", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "You can message us a question online at anytime.", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "cec8af4fda876aedb4457c327f564018", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there something wrong with me not having VA health benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can still be able to get care...", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you served in combat zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, never.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you homeless?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Sadly I am...", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Please, visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. You can contact the National Call Center for Homeless Veterans at 877-424-3838, 24/7.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How can I access VA services for PTSD?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Please, apply for VA health care. That's the first step.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what if I have hearing loss?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can call 911 or go to the nearest emergency room.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Can I get care if I served in a combat zone", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes and you can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "What other treatments do you offer?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We of with fer support PTSD in each VA medical center across the U.S.\nSpecial residential live-in or patient care programs found in every region of the US USA help veterans with severe PTSD symptoms who have trouble doing normal daily activities, such as going to work. \nProviders offer added PTSD care in some of our large community-based outpatient clinics", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "3c5fa81b5ea18968452213b6dbe63407", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I`m interested into knowing about if there are benefits for women who are veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran already?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, i'm not. Just wanted to know that by curiosity.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "But would you like to qualify fro those benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Well, it wouldn't be a bad thing. Yes, i would like to qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Very well. In case you qualify, You'll have access to top health services, which will be part of your benefits as a Veteran woman.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "That sounds wonderful. So, can you tell me what kind of benefits i could get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure, no problem. As a veteran woman, you can enjoy some general services, such as disease prevention or nutrition counseling and some services which are female specific.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "That's simply great, i really mean it. Say, if i want to get these benefits using Veterans Affairs, What do i have to do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "For that, please contact your local Women Veterans Program Manager on your local VA med center. Or you can use our toll free number at 855-829-6636.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Good. I just have written down that. Sorry, you said before that thses benefits included female-specific services, don't you?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's right. Some of them would be birth control, preconception counseling and menopausal support hormone replacement therapy.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4304d94c70aa699b6f7be68da1b5c1bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. My name is John, I'm a veteran and proudly served my country for many years. I came here because I need information about my primary care provider.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. And who will provide care for me?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you signed up for VA health care and chosen your main VA location?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, to both. I've signed up for health care and I also chose a location near me.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case we'll assign you to a health care team called a Patient Aligned Care Team or PACT.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Alright, and who will this team consist of?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant, a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I'm already enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then we can help you find out how you may be able to receive care from a provider in your local community through community care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what if I want to switch to a different doctor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you'll need to talk to your health care team leader or to the patient advocate at your VA medical center.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a389ea7279d4e40485bae89373286615", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I have some questions regarding the payment process.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We issue payments after each month's classes. For example, you'll get the payment for November classes in December.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to know what we pay for the post-9/11 GI Bill?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I would like to know WHEN you are paying everything. I haven't received it yet and need to manage my life.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "So when are you going to make the support payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We pay the tuition and fees directly to the school and money for books to you at the beginning of the term.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "So, what if I take classes at more than one school? Is that possible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can take classes at more than one school under the GI Bill as long as the classes at both schools count toward your degree, and the school granting your degree considers the classes at the second school to be required in order to get your degree.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ah, makes sense. Can you tell me if your page has information about using GI Bill benefits for college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, on our page you can find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "And one final question: how are my payments calculated?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We decide your payment amounts based on the number of classes you go to and the hours spent in those classes. For most undergraduate degrees a college considers 12 or more hours full time.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "847c7e0f6fb8b78f6d44b5b97eb70e09", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "you can give me some disability rating help", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you receive a decision notice from us that confirms your disability rating?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, not yet", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "what kind of benefits do you give? is it payments or health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Disability compensation may include financial compensation payments as well as other benefits like health care or job training ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what is available for my dependents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": " If you are 30% or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "does the VA offer life insurance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is job training available?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you can get VA support for job training under special programs", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "eafca4b06b74d430cbe26edca103454a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about temporary disability rating after surgery, please", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Can you tell me if you are recovering from surgery or a disability related to your military service that has left you unable to move?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have a disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case, you may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability. Please, check out if you can get this benefit.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I know if I can get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you had surgery or other treatment at a VA hospital, an approved hospital, or an outpatient facility for a military service-related disability called service-related disability.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "So what if I had surgery?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These must be true for you: The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Anything else that I must comply with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes. The surgery resulted in severe issues, like: that haven't totally healed. Surgical wounds.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you tell me again how I am eligible to receive temporary disability compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You are able if you have a kind of immobilizing disability related to your military service", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "How long should my surgery take to recover to be able to get disability benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "A recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "520d5a6ebad93ebaed4f322f8b511fdd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with suicide matters", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a Veteran in a mental health crisis and you are thinking about hurting yourself or do you know a Veteran who is considering this act ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, no one is that close to doing anything but still could use some help", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "can you help with how to talk to someone younger about depression and suicide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we can give you tips on how to talk to children of different ages about suicide.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what are the signs that someone might hurt themselves?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Many people don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "who do we call if we need to act fast?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should call 911 or go to the nearest emergency room", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "is there a way to talk to someone who came home from the military and they seem out of it?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you should visit our Coaching into Care website for tips and resources", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "0eb37e0e662445544bc82b6a4a18c722", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I request a Higher-Level Review if I want to involve a senior reviewer? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you disagreeing with a decision made by a VA? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "I am, indeed, disagreeing with a decision that I was given and want to pursue this to a higher level. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can request a Higher-Level Review if it is an initial claim or Supplemental Claimdecision. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How would I apply for vocational rehabilitation and employment? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yourdecision will give you instructions about that application. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do if I need help requesting a decision review? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A Veterans Service Organization or VA-accredited attorney or agent can help you request a decision review. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What should be my first step in requesting a Higher-Level Review? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The first thing you need to do in Part I of the form is to select the benefit type. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Also, is there a form I should fill out for a loan guaranty? ", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can also refer to yourdecision for instructions on that form. ", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What will happen after I request the decision review? ", "topic_id": 6, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You do not need to do anything while you wait, unless the VA sends you a letter asking for more information. If the VA does schedule exams for you, be sure not to miss them. ", "topic_id": 6, "segmentation_label": 0 } ] }, { "dial_id": "2e0a29b94fc37a6d9999bb17411d53df", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need more information about your medical benefits package", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "In our packages we cover preventive care services, such as:\n  Health exams, including gender-specific exams\n  Health education, including nutrition education", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "are you enrolled in VA health care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "if i'm enrolled", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "excellent, you must also have received our attention in the last 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What requirements must I meet?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you enrolled in VA Health Care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you assigned to a VA primary care provider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Have you given your VA provider your medical records from your non-VA provider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Does your VA provider agree to the prescription?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 13, "utterance": "no, you don't agree", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 14, "utterance": "since you do not meet all the requirements we will not be able to fill prescriptions from a community provider other than VA", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "0b1a9aaede1f0fe3e79d573ffeeb0694", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How to apply for VA Voc Rehab and Employment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Here you can find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment , VR&E , or Chapter 31 benefits ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What s included in a rehabilitation plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Depending on your situation , [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job , and live as independently as possible :s\n [42] Reemployment with a former employers\n [43] Job placement and counseling services for new employment", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, but what is included?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "[41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job , and live as independently as possible :s\n [42] Reemployment with a former employers\n [43] Job placement and counseling services for new employment", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "am I eligible for VR&E benefits and services?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you going through the Physical Evaluation Board process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "then you are eligible for VR&E benefits and services", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b1670c5daba120f95962bb951dcc6e54", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the VA Mortgage Loan Programs for surviving spouses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran,", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i want to get these benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit. Find out if you can get a COE. Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I request a COE?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This depends on whether or not you receive DIC for dependency compensation.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get a COE?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be able to get a COE if you're the spouse of a veteran, and at least one of the descriptions below is true for them.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "I ask you the requirements questions?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Veteran missing in action?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Are you a prisoner of war prisoner of war?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "you can get a COE congratulations", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1ccec5c3cc692c477b6ff89a416d4875", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Schedule and view VA appointments online", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With our VA Appointments tools, you can schedule some VA health care appointments online .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to talk to someone", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "How do I talk to someone right now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If you 're a Veteran in crisis or concerned about one", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "yes im veteran in crisis", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I talk to someone right now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Am I eligible to use the VA Appointments tools?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are enrolled in VA health care?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "nothing more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You can use these tools if you meet all of the requirements listed", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "114ab86ffa3e7c7830126dfb1ec8d6ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me more about totally disabled or terminally ill policyholders", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have VA life insurance coverage and you've become totally disabled or terminally ill?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "[3] you may be eligible for certain benefit options .s [4] Your spouse may also be eligible for certain options if diagnosed with a terminal illness .s [5] Learn more about these options and how to apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can I get more info about Accelerated benefits for terminally ill policyholders?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " [43] Eligible Veterans , service members , and covered spouses of service members can get accelerated benefits .s [44] With accelerated benefits ,s [45] you can get up to 50 % of the face value of your coverage in increments of $ 5,000 paid to you before death .s", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I would like to learn more about the options and how to apply to totally disabled or terminally ill policyholders", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "on this page you will find\n [7] SGLI extension for policyholders who become disableds\n [8] Waiver of premiums for policyholders who become totally disableds\n [9] Accelerated benefits for terminally ill policyholders", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to keep my coverage?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you within 2 years of your separation date?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "then you don't meet the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "141695c338afa5c4757e37b6b678506d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how is the fully developed Claim program for a VA pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you filed a complaint with the FDC program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "We will remove your claim from the FDC program and process it as a standard claim.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I would like to have more information about the FDC program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "ok what are the requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have an Individual Permanent Disability that is 100% disabling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "Evidence must demonstrate that you are eligible and eligible for benefits", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I show that the child, before turning 18, was unable to support himself due to a mental or physical disability?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "you must bring the exams to evaluate them", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7f6d8053a8e60d6daf989a27e5d32ded", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "could you help me with tutorial assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you using VA educational assistance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i'm using it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We can help you pay for a tutor. Let us help you discover how it works.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do I pay a tutor?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "through us we can help you pay for a guardian.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements must I meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you enrolled in an educational program part-time or more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you taking a course that is difficult?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have to take the course as part of your educational program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "You cannot obtain this benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c2c7cc8ffe54846344975c1ea83a8c5b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is PTSD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " [2] Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster .s [3] Most people have some stress reactions following trauma .s [4] But if the reactions don t go away over time or they disrupt your life ,s [5] you may have posttraumatic stress disorder PTSD", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": " [28] You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms ,s [29] and you meet all of the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "The stressor happened during your service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You can't function as well as you once could because of your symptoms?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "you don't meet all of the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Who's covered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Veterans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What kind of disability benefits can I get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "[44] Health cares\n [45] Compensation paymentss\n [46] Treatment for PTSD", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0e17a4e9e0c8cd6ffc067cb77216f3db", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What was the Orange Exposure Agent used for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The United States Army used Agent Orange to clean plants and trees during the Vietnam War.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "did you serve in Vietnam or in or near the Korean DMZ demilitarized zone?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it did not work in Vietnam or near the Korean DMZ demilitarized zone", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "to get benefits you will have to file a disability compensation claim and present your supporting evidence", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "if you serve on US Navy ships. USA And could the Coast Guard or other ships in or near Vietnam have had contact with orange agents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes, if I serve between January 9, 1962 and May 7, 1975 On ships of the US Navy. USA And the Coast Guard or other ships in or near Vietnam may have had contact with orange agents.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements must I have to obtain benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have any illness that you believe is caused by Agent Orange?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I do not have any symptoms or illnesses", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "based on your answer you are not eligible for benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "289c399d3e268278f56f351a7dd184b9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is Veterans Mortgage Life Insurance (VMLI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "is insurance that provides mortgage protection to families of veterans with serious service-related disabilities who have adapted a home to meet their needs.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get this benefit If you already have a SAH grant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "yes, you can ask your agent about VMLI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements must I meet to be eligible?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You must have a serious disability that we have concluded was caused or made worse by your service.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I do not have a serious disability that was caused in the service.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "as reported by you, you are ineligible for Veterans Mortgage Life Insurance", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Who can tell me if I qualify for VMLI?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "your loan guarantee agent will indicate it to you", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If I move, refinance or make other changes to my mortgage, can I keep VMLI coverage?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, but you must inform us if you make any of these changes: Move or transfer your mortgage from one lender to another,", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VMLI?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You can get up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "0d53337d7feea4af178578fdb80aff83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does VA assistance and home assistance and subsidy benefits provide?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "they provide monthly payments added to the amount of a VA monthly 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"da": "query_condition", "role": "user", "turn_id": 12, "utterance": "And if I am in a nursing home, should a form be completed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You will also need to fill out a Nursing Home Information Request regarding VA Assistance and Assistance Request Form 21 - 0779", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "cbf90d018815683f39fb9a8fce8e3988", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there anything that will make me more likely to get these benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "yes, You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "tell me the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "something else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you . 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Find out if you re eligible and how to sign in to start using these tools .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes i want to learn how to get my medical records online", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I change my mind if I want to share my information later?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "yes, of course", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "then what do i have to do", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "complete and submit VA Form 10 - 10163 Request for and Permission to Participate in Sharing Protected Health Information .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "as I qualify for VA BLUE BUTTON", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Enrolled in VA health care", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "nothing more?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "You can use all the features of this tool if you meet all of the requirements ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if I have more questions?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get answers to frequently asked questions about VA Blue Button and related tools within My HealtheVet .", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "41fd04b5c3df9b0e976dd0360f93c95b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Agent Orange Exhibition in Vietnam or Korea", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "do not\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "okay. What should I do when I file my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must submit a medical record showing:\n  - You have a current disability\n- There is a connection between Agent Orange's exposure and his current disability", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What requirements do I need to meet?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you have a disease that we believe is caused by Agent Orange called a suspected disease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "do not\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Because you don't meet that description, you may not be able to get disability benefits. we are sorry", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "70722d00b49e07c0fdb6e63cb239a11d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I can t get VA dental care benefits, can I get help buying dental insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are all requirements mandatory?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "At least one of these must be true : Are signed up for VA health careApply now", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are signed up for our Civilian Health and Medical Program also called CHAMPVA , a health insurance program for dependents of Veterans .", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "VA dental care", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "you may be able to get some or all of your dental care through VA . Find out how to get VA dental care or how to buy dental insurance if you don t qualify .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What VA dental care benefits do I qualify for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may qualify for : Dental services that a VA dental care provider working with your primary care provider concludes you need to manage a health condition a doctor is currently treating you for", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Class IIA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "yes, You re in Class IIA", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f521296dc8cf7b95aa840da1322f2ad3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA education benefits for survivors and dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I am the dependent spouse?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": " How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You ll need to apply . Apply for VA education benefits Chapter 35 benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I eligible for education benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "ok tell me the requirements?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "ok tell me the requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Died in the line of duty after September 10 , 2001 ,", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What benefits can I get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Education and trainings, Money for tuitions and Money for housing", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b5e61c3593901c5aed1c117e4de1e157", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how the Veterans Pension Eligibility is carried out", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to be eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "If you meet the eligibility requirements can you choose them I ask you the questions of the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "yes\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "must answer correctly", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "He was an officer and began working on active duty after October 16, 1981.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "And at least one of these must be true about your service .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Both must be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "You didn t receive a dishonorable discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "NOT ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "cannot be eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "How do I know if I served under an eligible period of war?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "Under current law, we recognize the following wartime periods in deciding eligibility for VA pension benefits: s\n   Mexican border period from May 9, 1916 to April 5, 1917 for veterans who served in Mexico, on its borders, or in adjacent waters", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "31fb6a030ec8b01dda8f58444dc895e4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening, I need information about Veterans Pension Eligibility", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "I think not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "As a war veteran, what requirements must I meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Good among the requirements are age or disability, and what income and net worth are within certain limits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What other requirements must I meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ever received a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible to be eligible for VA Veterans Pension benefits. sorry", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "If you received one of these discharge statuses, you may not be eligible for VA pension benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e6355a1396ab1cdb3fdffb6105678a52", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know about the Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you meet the VA pension eligibility requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "You didn t receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Your yearly family income and net worth meet certain limits set by Congress?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "is there another way to be eligible for benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "b20bdaf57fa27abbee22278598512dca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about Eligibility for Veterans Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Am I eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": " If you meet the VA pension eligibility requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "ok", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "you may be eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Find out how to apply for a discharge upgradeLearn about the VA Character of Discharge review process", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements to know if I'm eligible for Veterans Pension benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "tell me if... You didn't receive a dishonorable discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "how to find out how to apply for a discharge upgrade?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Learn about the VA Character of Discharge review process\nChecking your application status.Sorry, this is taking longer than expected.\nWe re sorry. Something went wrong when we tried to load your saved application.Please try refreshing your browser in a few minutes.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4386d31fd43940ec7974cbb0643a92a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me information about the Veterans Pension Eligibility program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I am eligible for VA Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I don `t believe", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and what are the requirements that it should meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Didn't you receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "You may not be eligible for the Veterans Pension program because you do not meet the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if you started active duty as an enlisted person after September 7, 1980, and served at least 24 months or the entire term?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "if that happened is one of the requirements to be eligible", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "d6912871dba2012f8d1c592769a495f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what is the Eligibility for Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits .s [3] Find out if you re eligible for this benefit", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "do you want to know if you're eligible for Veterans Pension benefits from VA??", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I think so", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "you may be eligible for the Veterans Pension program ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "you may not be eligible for VA pension benefits ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "How do I know if I served under an eligible wartime period?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "[31] Under current law ,s [32] we recognize the following wartime periods to decide eligibility for VA pension benefits :s\n [33] Mexican Border period May 9 , 1916 , to April 5 , 1917 , for Veterans who served in Mexico , on its borders , or in adjacent waters", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what other wartime periods do you recognize ?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " [34] World War I April 6 , 1917 , to November 11 , 1918\n [35] World War II December 7 , 1941 , to December 31 , 1946\n [36] Korean conflict June 27 , 1950 , to January 31 , 1955\n [37] Vietnam War era (February 28, 1961, to May 7, 1975, for Veterans who served in the Republic of Vietnam during that period. [38] August 5, 1964, to May 7, 1975, for Veterans who served outside the Republic of Vietnam.)\n [39] Gulf War August 2 , 1990 , through a future date to be set by law or presidential proclamation", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "what are the requirements for eligibility?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 14, "utterance": "You didn t receive a dishonorable discharge ,", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 15, "utterance": "no", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 16, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f061c44c2bd78272e4b699f48cd9e3b4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I need to know if I'm eligible for Veteran's pension.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. As you might already know, the Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes. Yes, I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, well, not all of them.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What were the requirements again?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I didn't receive a dishonorable discharge. Why?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Does your yearly family income and net worth meet certain limits set by Congress?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, it does.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "In that case you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "cd73876cfe02c72423a9c2b360536a3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about Veterans Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements , and who have income and net worth within certain limits .s [3] Find out if you re eligible for this benefit .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know if you are eligible for Veterans Pension benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you wan to know what the requirements are?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok, what are the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You didn t receive a dishonorable discharge ?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "you are not eligible for the Veterans Pension program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If you ve received one of these discharge statuses , [42] you may not be eligible for VA pension benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "021f07dfc561db4415536f63a0b5f1b2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Well hello. My name is Bill Smith and I was wondering if I qualify for veterans pension.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "So.. do I qualify for it then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You might qualify for the benefits, if you meet the VA pension eligibility requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Do I need to meet several requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Correct. If you do, you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I started on active duty before September 8, 1980?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "In that case you would fulfill one of the requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what about the other requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I actually received a dishonorable discharge. That wasn't my fault though. Jim screwed up and our whole group was disciplined for it, we did nothing wrong!", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Then I'm afraid you're not eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "Fine then. Can you at least tell me how I figure out if I served under a eligible wartime period?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Gladly. Under current law, we recognize the following wartime periods to decide eligibility for VA pension benefits: Mexican Border period May 9, 1916, to April 5, 1917, for Veterans who served in Mexico, on its borders, or in adjacent waters.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d3259fa2f969d61aeb04c060f00a9dd7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I need to know if I qualify for veterans pension please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Veterans Pension program provides monthly payments to wartime Veterans who meet certain age or disability requirements, and who have income and net worth within certain limits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you eligible for Veterans Pension benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I think so.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you meet the VA pension eligibility requirements then?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes. You mean the ones listed on the page? I do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 6, "utterance": "In that case you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I'm an officer who was on active duty?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you need to meet several conditions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I see. What conditions are those?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Did you NOT receive a dishonorable discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Yes, I did not receive a dishonorable discharge.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Do your yearly family income and net worth meet certain limits set by Congress?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "Yes, it does.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "In that case you may be eligible for the Veterans Pension program.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "9e30b180a47de651074f525c3ca92093", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "VA Individual Unemployability if you can't work", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Both of these must be true?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "You may be able to get disability benefits if you meet both of the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do I get these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "65f3b9dd47a6d34df2588eac18949a3c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Group Life Veterans Insurance (VGLI) cover?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With VGLI Veterans Group Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is it possible that you can keep your life insurance coverage after leaving the military?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you can possibly keep your insurance coverage", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the requirements for group life insurance for veterans?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you have group life insurance from SGLI part-time service members?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if I maintained group life insurance for SGLI part-time service members", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "correct then you may be able to get VGLI", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I choose or update my beneficiaries with the insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "yes, you can choose your beneficiaries, the people you choose to get the money from your life insurance policy and change them as necessary", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "It depends on my age, is it the monthly premium rates that I am going to pay?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, it will depend on your age to find the monthly premium rates.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What life insurance benefits can I get with VGLI?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "can get between $ 10,000 to $ 400,000 in life insurance benefits", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "aaec8c2605a8af6ccc8abcc690b22c90", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "CHAMPVA benefits", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "\nI did not qualify for the tricare program", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I get CHAMPVA benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You ll need to apply for these benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "At least one of these must be true?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, nothing more?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE and at least one of the descriptions below is true for you .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "\nany other requirement", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "33c4e3b5cc259f86d82b3e84896c140d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you tell me more about housing grants for veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs. Changing a home might involve installing ramps or widening doorways. You could be eligible for a disability housing grant and how to apply .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "how do I qualify for a grant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Let's find out if you are eligible. Do you own or will you own a home?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I own my own place", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a qualifying service-connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "I am sorry but you are not eligible for a Specially Adapted Housing grant.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "but if I could get one, then how much would I get and what if I qualify later when can I use the grant?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may be able to get up to 3 grants for a total of up to $ 85,645 , if you become eligible you could use this benefit in FY 2020 or future years if the law continues to give us the authority to offer these grants and we don't go beyond the new FY cap ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so I can use it later if you I qualify but you reach the giving cap?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you could use it in future years if the law continues to give us the authority to offer these grants and we don't go beyond the new cap", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and I could get 3 grants of over 85,000 each?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, you could be able to get up to 3 grants, but the total of them would be up to $85, 645 for all three", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2cb159694d98eb3fe03d3f3a6d82d834", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want info about Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How to file my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with .s [42] We ll use the highest level of the range they report to decide on your benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how do I qualify for disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may also qualify for disability benefits if you served in at least one of the below locations and capacities .s [22] You were:s\n [23] Part of underground nuclear weapons testing at Amchitka Island , Alaska?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "how to get get disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You won't be able to get disability benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what if I was Assigned to a gaseous diffusion plant at Portsmouth , Ohi?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may qualify for disability benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a66f33d543a3b62d4f0aa6bd09a03bc0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Exposure to ionizing radiation?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You have to see if you can get disability compensation or sickness benefits, including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get disability benefits from VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": " You may be able to get disability benefits if you didn t receive a dishonorable discharge and you meet the requirements listed below", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok tell me the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What kind of disability benefits can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Health cares\nCompensation payments", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I need to know when I filed my claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with. We ll use the highest level of the range they report to decide on your benefits", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "bd6ff25d28ea8192779d3060201232c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "[41] we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with .s [42] We ll use the highest level of the range they report to decide on your benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get disability benefits if you didn t receive a dishonorable discharge and you meet the requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You can't get disability benefits", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "28b3c8e7d96670a365f5f41711a427c2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you get disability if you were exposed to ionizing radiation? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you may be eligible for disability compensation for illnesses including some cancers that are believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the two requirements I must meet to get these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an illness that is on the list of illnesses believed to be caused by radiation? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not that I'm aware of, I would have to check the illness list.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "If you don't have an illness caused by radiation, you would not be eligible for any kind of disability compensation or benefits. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can radiation exposure cause cancer?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, some cancers are believed to be caused by contact with radiation. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What types of disability are being offered? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can either receive health care benefits or compensation payments.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can I choose compensation payments if I qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can choose that as an option.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What information will you ask for when I file a claim?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "We will ask the military branch that you served with to give us an estimate of how much radiation they think you may have come into contact with.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "Can non-veterans be covered under this claim?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "No, these benefits are only for veterans.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "475e57bd5c63801ae8da5585ad911c23", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good afternoon. I was reading about possible effects of certain radiations on veterans. That could be worth of a disability benefit?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "That's right. Under certain circumstances, you can get a disability compensation for illnesses including those derived by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "O.k. So, what kind of benefits can i get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can get two types of benefits: Health care and Compensation payments.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I supposed there's some kind of requirements, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Correct. In any case, you must have an illness that is on our list of illness believed to be caused by radiation, or being verified by doctors.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Well, i have one of those.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have your illness started within a certain period of time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah, that's right.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Good. Then you can be able to get disability benefits if you didn't receive a dishonorable discharge and you meet the requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What kind of requirements if may i ask?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well, for example, the following: Were a POW in japan; worked as an x-ray technician ordid tasks for DOE.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "And how do i get those benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You'll need to file a claim for disability, with medical records and service records.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "705feccbd464b7530316c0192b054097", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I require some information about ionizing radiation exposure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. Here you can find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "That's what I was getting at. Am I able to get disability benefits from VA for this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have an illness that's on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 5, "utterance": "Unfortunately, that means you aren't able to get disability benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Hold your horses, how do I get these benefits then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To receive benefits, you'll need to file a claim for disability compensation and provide several evidence supporting documents.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I know, I've read about the records you need from me. But if I submit those, if I file my claim, what will happen next?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then we'll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with. We'll use the highest level of the range they report to decide on your benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other scenarios could lead to a disability compensation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Every illness that can be evidently linked with radiation during military service could lead to a disability compensation.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4f03402a8daa204a0e6b603d122466a4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "tell me about Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "how to file a claim for disability compensation?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Find out how to file a claim for disability compensation", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "do you have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "You are not able to get disability benefits ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So I can't apply?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "that's right", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if I file the claim?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "[41] we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with .s [42] We ll use the highest level of the range they report to decide on your benefits ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5bc04f3ca53123c352bf5fed2d53a3cd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what should i do when i filed my claim", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " we ll ask the military branch that you served with or the Defense Threat Reduction Agency to give us a range of how much radiation they think you may have come into contact with . We ll use the highest level of the range they report to decide on your benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can I get disability benefits from VA?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "And you must have had contact with ionizing radiation in one of these ways while serving in the military . \n\n Were part of atmospheric nuclear weapons testing", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok tell me the requirements?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "if you may be able to get disability benefits if you did not receive a dishonorable discharge", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "de3b56ec283fedc95ee0b43617d61902", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of Ionizing radiation exposure", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Find out if you can get disability compensation or benefits for illnesses including some cancers believed to be caused by contact with radiation during military service ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What kind of disability benefits can I get?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Health care and Compensation payments", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok tell me the requirements?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You have an illness that s on our list of illnesses believed to be caused by radiation or that doctors say may be caused by radiation ", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Your illness started within a certain period of time as shown along with the list of illnesses", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "if you may be able to get disability benefits if you did not receive a dishonorable discharge", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Now how to get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You ll need to file a claim for disability compensation and provide the evidence supporting documents listed below :\nMedical records showing that you ve been diagnosed with one of the illnesses on our list of those believed to be caused by radiation or that your doctor states may be caused by radiation exposure , and Service records showing that you were part of one of the radiation risk activities described above", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fa3a5df2d9dd973ed0d39e7fe791546c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Exposure to ionizing radiation", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can of course find out if you can get disability compensation or sickness benefits, including some cancers believed to be caused by contact with radiation during military service.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes thanks and can I get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 3, "utterance": "of course You may be able to get disability benefits if you did not receive a dishonorable discharge and meet certain requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Who is covered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "are the Veterans", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Who is covered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "are the veterans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements do I need to meet?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a disease that is on our list of diseases that are believed to be caused by radiation or that doctors say may be caused by radiation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "do not\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "No You may be able to get disability benefits if you did not receive a dishonorable discharge and do not qualify. we are sorry", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "I understand and what kind of disability benefits can I get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "benefits include health care and compensation payments", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1c17378544d0adfe586625d25d0552c6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Post-9/11 GI Bill do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The GI Bill Post-9/11 helps you pay for school or job training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "have you served the active army after September 10, 2001?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I have not been in the active army after September 10, 2001", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What requirements must I meet to be eligible for benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "one of the primary requirements is to have served at least 90 days on active duty, all at once or with interruptions in service as of September 11, 2001,", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I have not served at least active duty after September 11, 2001", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "you received a Purple Heart on or after September 11, 2001?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I have not received a Purple Heart.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "have you served for at least 30 continuous days at a time, without a break in service as of September 11, 2001?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I have not served for at least 30 continuous days at once", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a dependent child using the benefits transferred by a veteran or qualified service member?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am not a dependent child who uses the benefits transferred by a veteran or qualified service member", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Based on the information provided by you, I inform you that you are not eligible for benefits.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "dcb97440f7eae9f40d215c53eaac009a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello. I am trying to get info about VA nursing homes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Thank you. Do I qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, let's see if you are able to get residential health care through the VA.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are the nursing homes like?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We have several different types of nursing home care.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How will VA health care help?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Well, if you have a disability, you can get help for your home.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How do I start those services?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you signed up for VA health care?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I have not signed up yet, no.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Oh no. That means you probably do not qualify.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Well, if I get any medical work done, who will pay for them?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You may need to use Medicaid, Medicare, or personal insurance.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "522352fae1d674bb1014d52374faa691", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to know how my Yellow Ribbon benefits may change", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school has an approved agreement with us and continues to participate in the program, they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Does your school have an approved agreement with us and still participating in the Yellow RIbbon program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, that is why I wanted to know how my benefits may change", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how much do we get in benefits if someone were to sign up now?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Some example are; schools could provide $ 1,000 for undergraduates , $ 1,500 for graduate students , and $ 2,000 for doctoral students. The school also could provide $ 1,800 for students in the school of engineering and $ 2,500 for students in the school of nursing .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements for the program if you are new?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you making acceptable progress toward completing your program according to your school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, it's going well", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you stayed in school without a break and followed the school's policy?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no to that", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You wouldn't meet the requirements for the benefits", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "what if I did have the benefits but I just took less classes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "we would pay less toward your tuition and feess, and your school would also reduce the amount they pay .", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f7013bb2ee7bf95b60e0c8a6c6db8680", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need help with the Program of Comprehensive Assistance for Family Caregivers", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a family member caring for a Veteran with disabilities?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We want to support you, we recognize that family caregivers enhance the health and well-being of Veterans they care for in their home. We can help you find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what kinds of benefits are available for the caregiver?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be able to receive caregiver education and training, a monthly stipend payment, and other benefits", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do you have a number I can call to talk to someone else if I need to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can contact the caregiver support line at 855-260-3274", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "so what do I need to be able to get benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You will qualify for this program based on your Veteran’s qualifications. You may be eligible if the Veteran you’re caring for meets both of the requirements ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "can you go through the requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Okay. Does the veteran you are caring for have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no it happened earlier I think", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "If that is true then you are not eligible for this benefit.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "37973d2e5955b695cc7bee6cbc2f63bd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Enhanced eligibility for returning OEF/OIF/OND combat Veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "yes, tell me more ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you wait to apply for VA health care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes. i wait to apply for VA health care", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "we won t factor your OEF / OIF / OND combat Veteran status into our decision on your enrollment .", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the mandatory requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Served in a theater of combat operations after November 11 , 1998", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes something else?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Were discharged or released from active service on or after January 29 , 2003", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Didn t receive a dishonorable discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "Too bad I received a dishonorable discharge", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Sorry. You may qualify for enhanced eligibility if you meet all of the requirements, All of these must be true.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3ae539e894031803ac101e876c4489ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Active-duty service members and VA health care", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you re serving on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "find out how to apply for VA health care once you ve received your separation or retirement orders .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can I apply for VA health care before I ve ended my service?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If we determine you re eligible , you ll be enrolled once you ve separated or retired .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what are the requirements to obtain the benefit", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Served in a theater of combat operations after November 11 , 1998", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes i served in combat operations after November 11 , 1998", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Were discharged or released from active service on or after January 29 , 2003", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Didn t receive a dishonorable discharge", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "\nI had a bad behavior discharge", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "\nthen you can't qualify for the benefit, You may qualify for enhanced eligibility if you meet all of the requirements", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Can I apply for VA health care before I ve ended my service?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "you ll be enrolled once you ve separated or retired", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "231a603663962bf28b6927d8fa127273", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Enhanced eligibility for returning OEF/OIF/OND combat Veterans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "\nI am interested in applying for benefits", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you wait to apply for VA health care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "we ll base your eligibility on factors such as your income and VA disability rating", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "show me information for Active-duty service members and VA health care", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "find out how to apply for VA health care once you ve received your separation or retirement orders .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "\nwhat are the requirements to be eligible", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Served in a theater of combat operations after November 11 , 1998 ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes i served in combat operations after novenmber 11, 1998", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Were discharged or released from active service on or after January 29 , 2003", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no i was discharged or released from active service before january 2003", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "so you can't qualify, because you need to meet all the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fe59fcb4f6f5b06f0823bd44a73bbe42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about enhanced eligibility for returning combat veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq. This is called an enhanced eligibility period.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I see. Should I apply right away or wait?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to wait to apply for VA health care until after your enhanced eligibility period ends?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No. I haven't really thought about it, to be honest.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What conditions do I need to meet for enhanced eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have you served in a theater of combat operations after November 11, 1998?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I haven't.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "I'm afraid you don't qualify for enhanced eligibility then. I'm sorry.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Oh, that's too bad. But what if I'm a member of the National Guard?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In that case your coverage options will depend on your military status before you separate. You'll have 90 days from your separation date to change your health plan.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "c84295067c0e2442c2dfca7967441cbe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can Active Duty Members Receive VA Health Care?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "if you can receive free VA medical care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is it recommended that you submit the application immediately?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "do you wait to apply for VA medical care until after your enhanced eligibility period ends?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "If I would wait to apply for VA medical care until after your enhanced eligibility period ends", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok, i inform you that we will not consider your OEF / OIF / OND combat veteran status in our enrollment decision.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements are requested?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you serve in a combat operations theater after November 11, 1998?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I have not served in a combat operations theater after November 11, 1998?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "ok I inform you that you do not meet the requirements so you are not eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What are they based on for eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "on factors like your income and VA disability rating", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5c4fa8369c0cb1bae8329971c7a93f01", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I hope you're having a great day. Can you tell me about enhanced eligibility for returning combat veterans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You can receive free VA health care for up to 5 years after discharge or release for any condition related to your service in Operation Enduring Freedom OEF in Afghanistan or Operation Iraqi Freedom OIF or Operation New Dawn OND in Iraq. This is called an enhanced eligibility period.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Free health care sounds great. Should I apply right away or can it wait a while?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you planning to delay your application for VA health care?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I will apply as soon as possible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I use your health care offer while I'm on active duty then?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you may be able to use VA health care under certain conditions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "That's good to know. But back to the enhanced eligibility, what are the requirements for that?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you served in a theater of combat operations after November 11, 1998?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, I didn't.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Then I'm afraid you don't qualify for enhanced eligibility. I'm sorry.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "That's quite a disappointment. But while I'm here, what were the conditions for VA health care on active duty?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "*makes no sense*", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "089d8fe337262614ca510992523012d6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to learn about VA Health Care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Should I apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Well, that is one option, or you can wait until after your enhanced eligibility period ends. Are you on enhanced eligibility?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I am not.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What if I have an emergency while I am on active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be able to use VA health care.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Do I qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Have you been in combat after November 11, 1998?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I have not been in combat.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Unfortunately, I may not be able to help.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "399568993908018be3e04501922686ee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information about VA health care.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you serving on active duty?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you re serving on active duty , including as a returning OEF / OIF / OND service member find out how to apply for VA health care once you ve received your separation or retirement orders .] Your eligibility for VA health care and other health care coverage depends on your service history and other factors", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the information you can provide?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " Enhanced eligibility for returning OEF / OIF / OND combat Veteranss\n Eligibility after separations\nEligibility after retirement", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "so this information is for after seperation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "yes I can tell you how to apply for VA health care once you've received your separation or retirement orders .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What are the criteria?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you serve in a theater of combat operations after November 11, 1998?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "WEre you discharged or released from active service on or after January 29, 2003?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Unfortunately you do not meet the required criteria.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a3e94e5eafaffb5fdce095174df6b75d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted to find out more about VA education aid for dependents", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we can help you learn about the Survivors and Dependents Educational Assistance program .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "who can get benefits?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you are the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. We can help you find out if you are eligible for benefits.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "is DEA the same as Survivors and Dependents Educational Assistance and I am in the right place?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "It is the same and we can help you learn more about the program", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I know if I am qualified for the program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you want me to ask you questions to see if you are eligible for the DEA program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Is the Veteran or service member permanently and totally disabled due to a service-connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "and we both have to meet the requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "Yes, both you and the Veteran or service member have to meet certain eligibility requirements.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "4bd6a94dc7ac080f935fd797a3e6ac0c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am a disabled vet looking for information about independent living.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I can help with that. Are you able to perform daily activities without help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I had to re-learn tasks, but I can do so now.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "That's great! Congratulations! You may qualify for independent living.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is it difficult to apply?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "We can help you with your application online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Am I able to work through the VR&E?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "If you are a Veteran with a disability related to your service, you may qualify.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "So how do I start getting my benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "First, you will need to go into your eBenefits account.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What happens if my disability prevents me from having some jobs?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Have you been classified as having a SEH?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I have not.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Well, in that case you may not qualify for VR&E benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "42c13737d4045bfc452c7d9059474a19", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need information on agent orange exposure on navy and coast guard ships.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam , between January 9 , 1962 , and May 7 , 1975 ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I didn't", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What requirements are there for getting disability benefits from the VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have an illness we believe is caused by agent orange called a presumptive disease?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No not that I am aware of.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 6, "utterance": "Unfortunately, that is a guideline that must be true to get disability benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "All requirements have to be met?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Yes all have to be met.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if I might have had contact?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": " you may have had contact with Agent Orange , an herbicide used to clear trees and plants during the war .] We refer to this as a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange .", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So if I cleared trees I may have been exposed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": " you may have had contact with Agent Orange , an herbicide used to clear trees and plants during the war .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "Who is covered", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "veterans and qualifying survivors.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b75871a531fd69e68fa14214f5519e1c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm helping a friend of mine looking for certain information about Rehab and employment, could you help me on that? She's on active duty.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 1, "utterance": "No problem. Your friend may be eligible for those benefits and services if she's a service member and meet at least one of the proper requirements.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Great, That would be good news for her. Say, can a veteran person get its eligibility period extended?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, that can happen. That depend on a VR Counselor. If it finds the the person has a serious employment handicap, then its eligibility period could be extended.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Umm, right, right..In any case, what 's the original eligibility period?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That would be up to 12 years after the individual receive notice of its date of separation from active military service or its first VA service-connected disability rating.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Umm, o.k. at least is a reasonable period. Now, can you tell which are the requirements for VR&E if someone still on active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "That person is already having 20% or higher pre-discharge disability rating? Will he or she leaving soon the military?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "That's correct in both questions, yes.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Well, then you may be eligible for those benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "That's good to know. Say, i know this is kinda extreme but, lets say i lost my housing for something like a storm, i can still enjoy VR&E?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can. You may qualify for 2 months of the employment adjustment allowance. You must contact your VRC for further details.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "O.k , that really grat. So to get some VR&E, i need to meet the criteria right?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "That's correct. And must be true.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "f84a7dcc219d03435fd3b0d98c6c5107", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I need help adding a dependent to my disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you with that. The simplest method is to file online.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you help with that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can do that. It's important to start as soon as you can so that your compensation starts.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can my wife collect?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you start collecting disability before your marriage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I was hurt before my marriage, but I did not file until I returned from my honeymoon.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "Okay. That may makes things more difficult.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if they back paid to before my marriage?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "That may help your case. Thanks for sharing this info. It could help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Do you have anyone I can contact for help when I have a claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you should contact a VSO.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "6e47ceedea0bfe3f8ed9991640a807e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is it possible for me to get a higher disability rating for spending time in a hospital?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you spent time in a VA hospital for related military service disability?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have been in a hospital because of a related military service disability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it sure looks like you should get a temporary 100% disability rating for time spent there.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I get VA disability benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There is a possibility if you meet certain guidelines.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the qualifications to get disability benefits from the VA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you spend more than 21 days in a VA hospital or other approved hospital for service connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I have not 21 days in the hospital for my disability from my service.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is it possible that you were under hospital observation for more than 21 days at the VA's expense for a service-connected disability?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "No, I was not under observation for more than 21 days.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Who is covered under VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Only Veterans are covered.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 13, "utterance": "None of my family is covered under VA disability benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "No, not at this time; but maybe in the future.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f00f9812fddf9c81ce52d49f22009f30", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you receive disability for Agent Orange exposure?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you fly or work with a C-123 aircraft in Vietnam or other locations?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I was a mechanic on the C-123 during the Vietnam War.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You may have had contact with Agent Orange in which case you may qualify for disability benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there a number I can call for more help filing my claim?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, for more help you can reach out to a trusted professional who is able to help with VA-related claims.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Are there certain requirements for getting this disability?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, do you have an illness that is believed to be caused by contact with Agent Orange called a presumptive disease?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I was diagnosed by a doctor as having a condition that was caused by my contact with Agent Orange.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You would qualify for disability benefits from the VA.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are there any files I can download for more information about Agent Orange claims?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you specifically want to know more about Agent Orange as pertains to the C-123 aircraft?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, just Agent Orange claims in general.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cf1addbb02034a5728182b5c1c0ad7cf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about Veterans Educational Assistance Program (VEAP)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can continue your education by using part of your military payment to help cover the cost of school. Find out if you can get benefits through the VEAP Veterans Educational Assistance Program, a government program of $ 2 to $ 1 for educational assistance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you first enter service between January 1, 1977 and June 30, 1985?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Open and put money in your VEAP account before April 1, 1987?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What should I do If you have already started training Take your VA Form 22 - 1990 application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Ask them to complete VA Form 22 - 1999, Certification of Enrollment, and send us all the forms. Download the VA 22 - 1990 PDF form Verify your enrollment Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what will happen after my registration is verified?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Ask your school or training officer to verify your enrollment with us.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d53782d39228388f27720e8a69cdab94", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "please show me information about Servicemembers Group Life Insurance (SGLI)", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I am a service member who meets the criteria", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "we ll automatically sign you up .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what are the requirements to be eligible", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get full - time SGLI coverage if any of the descriptions below are true for you", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "yes tell me the requirements", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "An active - duty member of the Army , Navy , Air Force , Marines , or Coast Guard", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes i am active duty", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get full - time SGLI coverage if any of the descriptions below are true for you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "\ncan you tell me what are the benefits of this program or other important information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "SGLI offers low - cost term coverage to eligible service members", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Am I eligible for SGLI?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "yes because seeing your previous answers you meet the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "d09ef42861e918a334c91f69e67cd92b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What does Servicemembers Group Life Insurance (SGLI) offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do I have to meet special criteria to be able to enjoy the service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, we'll automatically sign you up and find out if you re eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "how do I know if I am eligible for SGLI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You must meet certain criteria to be eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I know if my application was approved?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You'll receive a notice 20 months after your separation date letting you know that your SGLI - DE will end and that you now have the option to pay a premium for Veterans Group Life Insurance VGLI.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "So, Can I pay a Premium Insurance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you can.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What requirements must I meet to be eligible?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You must be an active - duty member of the Army, Navy, Air Force, Marines, or Coast Guard.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I am an inactive member of the Marines.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you A commissioned member of the National Oceanic and Atmospheric Administration NOAA or the U.S. Public Health Service USPHS?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "Yes, I am a commissioned member of NOAA.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "Luckily, you can get full - time SGLI coverage.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "10131f37bb1c86b6632fc511c20975c3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there, I would like to learn more about the SGLI insurance you offer.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. The Servicemembers Group Life Insurance SGLI offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I'm a service member who fulfills certain criteria?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In that case we'll automatically sign you up. You can find out if you're eligible and learn how to manage your SGLI coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Great. And what if I'm unpaid and part of the Ready Reserve?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be able to get full-time SGLI coverage if you meet the requirements.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Did I understand it correctly? The SGLI offers coverage to service members?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, the Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do I qualify for SGLI?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You may be able to get full - time SGLI coverage if you meet the requirements.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what are the requirements if I may ask?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you scheduled for 12 periods of inactive training for the year?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I'm not.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then I'm afraid that you can't get full-time SGLI coverage. I'm sorry.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "c391621ab8602fffe50f624fa157aabe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me any information about servicemembers group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance or SGLI lets eligible service members low cost term coverage.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I become eligible for SGLI?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up if you are a service member who meet our criteria.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If I am member of the Army how do I change my beneficiaries or reduce, turn down, or restore my SGLI coverage?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Just submit your changes online through SGLI.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What type of life insurance benefits are available through SGLI?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You are eligible for coverage up to the top limit of $400,000 in $50,000 increments or 120 days of free coverage from the date you left the military.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Is it possible for me to make changes when I want to with my benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you actually can choose what level of coverage or even refuse coverage completely; and you can choose your beneficiaries to get the money from your life insurance policy if you die and change them as needed.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I get full-time SGLI coverage?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "First you have to be scheduled for 12 periods of inactive training for the year.", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, I am not scheduled for 12 periods of inactive training for this year.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you are not eligible for full-time SGLI coverage at this time.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "So when I want to change my beneficiaries I can do that at any time?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, change them as needed because life can change.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "8e37f4846c13bbd505f4216c8fdd6e90", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about Servicemembers Group LIfe Insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers Group Life Insurance or SGLI offers low-cost term coverage to service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I meet certain criteria as a service member what happens with my group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up and you can find out if eligible and we will teach you how to manage your SGLI coverage.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Am I eligible for SGLI?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You can get full-time SGLI coverage if you meet certain criteria.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the criteria I need to meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you scheduled for 12 periods of inactive training for the year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I was scheduled for 12 periods of inactive training this year.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you do drilling for points rather than pay?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I did drilling for points rather than pay.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you are eligible to get full-time SGLI coverage.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "06a38df551fda663c41431671e59a70e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How do I get sGLI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you are a service member who meets certain criteria you will automatically be signed up. If not, there are ways to find if you are eligible. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you an active service member at this time? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have never served in the military. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How can I find other ways that I may be eligible for SGLI? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may be able to get full-time SGLI coverage if one one of these descriptors apply to you: if you are an active-duty service member; if you are a commissioned member of the National Oceanic and Atmospheric Administration NAOO or the US Public Health Service; if you are a cadet or midshipman of the US military academies; if you are a member, a cadet, or a midshipman of the ROTC engaged in authorized training and practice cruises; of you are a member of the Ready Reserve or National Guard assigned to a unit, and scheduled to perform at least 12 periods of inactive training per year; if you are a volunteer in an Individual Ready Reserve IRR mobilization category; or if you are in nonpay status with the Ready Reserve or National Guard. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Are you saying that this covers the service person and military families are not eligible? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Service member that fall into the categories that have been described are eligible for SGLI. It is specifically for servicemen. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I do not qualify as a family member of a serviceman? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you fall into any of the categories that I previously described? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "I am a family member of a serviceman who definitely falls into a category you described. Why can I not qualify? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "The serviceman in your family does qualify, but this is not a program that extends beyond those who are actively serving in the capacities that I have described. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2feceeeddbf1704b8b0fbb02c2126653", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am looking to learn more about life insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you learn about Servicemembers Group Life Insurance.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I know if I qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you meet the criteria for a service member, I can sign you up.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How will I know if I am eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you with that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I want to change my beneficiary?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can make changes online.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I am now in the National Guard?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you scheduled for inactive training for a year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I am.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you drilling for points or for financial compensation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "I am drilling for points.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "In that case, you may not be eligible.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3fdd23bec989298d9e303df3d90d98ca", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about the Group Life Insurance that you offer", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers’ Group Life Insurance offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If I'm eligible then how do I go about getting it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We will automatically sign you up, but first we can find out if you are eligible for SGLI coverage ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what happens if I get it and I leave the Army as a disabled veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": " You may be able to keep your coverage for up to 2 years after the date you left the military if you are within 2 years of your separation date and you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "ok , so how do I know if I am eligible because I thought I was?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you an active-duty member of the Army, Navy, Air Force, Marines, or Coast Guard?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "I am in the Army", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then you meet one of the requirements and you may be eligible for SGLI", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I was in the Ready Reserve where would I pay my insurance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must pay your premiums directly.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e9a84b77bfa488ce985644c45614c7c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know more about SGLI", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Servicemembers’ Group Life Insurance offers low-cost term coverage to eligible service members.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "who is eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you are a service member who meets certain requirements, we will automatically sign you up. We can help you find out if you are eligible.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what are the requirements if I'm Ready Reserve?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you scheduled for 12 periods of inactive training for the year?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "are you drilling for points rather than pay?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes sir", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You are eligible to get full-time SGLI coverage", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "so I get coverage because I met a requirement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Yes, you may be able to get full-time SGLI coverage ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "who do I pay my premiums to?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You must pay your premiums directly ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "fc78bd5ecbb672164cb5cf9a06d54380", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with information on service members group life insurance?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Servicemembers Group Life Insurance SGLI offers low - cost term coverage to eligible service members .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there criteria that must be met to qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": " If you re a service member who meets certain criteria we ll automatically sign you up . Find out if you re eligible and learn how to manage your SGLI coverage .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I need help with a claim or have questions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you can call the Office of Servicemembers Group Life Insurance OSGLI at 800 - 419 - 1473 , or email the Prudential Insurance Company .", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I make changes to my benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes. You can choose your level of coverage or even refuse coverage completely .You can also choose your beneficiaries the people you pick to get the money from your life insurance policy if you die and change them as needed .", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if you are in nonpay status with the Ready Reserve or National Guard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "ARe you scheduled for 12 periods of inactive training for one year?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Not right now.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "Unfortunately that is a requirement you must meet to get full-time SGLI coverage.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What is needed to help a service member get short-term financial support while recovering from a traumatic injury?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "a family member would work with the service member to file an Application for TSGLI Benefits SGLV 8600 ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "e24d188ccf26d22f1a691e31ab717c44", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to find out if I can get VA pension benefits through my husband and how it works", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses of wartime Veterans who meet certain income and net worth limits set by Congress. We can help you find out if you qualify and how to apply.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "and it can offer help to the kids of veterans too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can I go to your offices when I have time to do the application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can bring your application to a VA regional office near you . We can help you find a VA regional benefit office near you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what does the son of a veteran that has passed away need to be able to qualify for a VA survivors pension?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "To be eligible for this benefit they must be unmarried and meet at least one of the requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the requirements?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Is the child of the deceased wartime veteran under the age of 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no they are 19", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Is the child of the deceased wartime veteran under age 23 and attending a VA-approved school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Is the child of the deceased wartime veteran unable to care for himself due to a disability that happened before age 18?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes he is disabled", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 15, "utterance": "The child may be eligible for a VA Survivors Pension", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f2c7263a9e752525322adf6d8df0d5d8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get some information about VA Survivors Pension, please. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime veterans who meet certain income and net worth limits set by Congress. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "am I eligible for a VA Survivors Pension as the child of a deceased wartime veteran? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you either unmarried and under the age of 18 or under the age of 23 and attending a VA-approved school or unable to care for yourself due to a disability that happened before you were 18? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I believe that I meet two of those qualifications. I am 16 and dependent on a wheelchair and assistance bathing and dressing myself as well as other household tasks. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may indeed be eligible for this benefit. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Am I understanding that my age and my disability could definitely qualify me for a VA Survivors Pension? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you indeed 16 and disabled? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "I am. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Then, as previously stated, you may very well qualify for the benefit on those conditions and as the child of a deceased wartime veteran. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Are there any other qualifications? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your yearly family income and net worth must meet certain limits set by Congress. Your net worth equals the value of everything you own except your house, your car, and most home furnishings, minus any debt you owe. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "58d8f0117ee6b2052b3348a2cc7ee84d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me who I can include on my husband's VA Survivors Pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried children who are dependent.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Do we have to meet certain income minimums/maximums?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, to qualify you must meet certain income and net worth limits that are set by Congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I have to meet all of the requirements or only one?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You only need to meet one of the listed requirements. Did the veteran enter active duty on or before September 7th, 1980?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, he did not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did the veteran enter active duty after September 7th, 1980?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "He did but he didn't serve at least 24 months.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Was the veteran an officer and started active duty after October 16th, 1981?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, he was an officer and started in 1985.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "According to this information, you may be eligible to receive VA Survivors Pension benefits.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "Do I have to be unmarried after his death to receive these benefits?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Yes, to be eligible for these benefits you must not have remarried after the veterans death.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "Are there certain wartime periods that qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Yes, they are listed below.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "3e655f1b9ad18340295ed6b49f981c5f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good evening. What can you tell me about the survivors pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Interesting. Do you know how to apply for it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can find out if you qualify and how to apply here.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I qualify for survivors pension if my husband has been properly discharged?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You may be eligible for this benefit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I may? Am I eligible for survivors pension or not?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You are eligible if you fulfill the conditions.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I haven't remarried after his death. Does that matter?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Of course. In this case you already meet one of the preconditions and you may be eligible.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So please tell me all about it. What are those conditions?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did the Veteran enter active duty on or before September 7, 1980?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Yes, he did.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Then you are eligible for this benefit.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 14, "utterance": "That was fast, but I'm happy. How do I know if my husband served during wartime?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "Under current law, we recognize the following wartime periods to decide eligibility for pension benefits: Mexican Border period May 9, 1916, to April 5, 1917, for Veterans who served in Mexico, on its borders, or in adjacent waters.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "def411c6e7fcfee10d543da56fb4204d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress .", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "If that is my case, what can I do? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Find out if you qualify and how to apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for a VA Survivors Pension as the child of a deceased wartime Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "If you re unmarried and you meet at least one of the requirements listed below", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "You re under age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "if you may be eligible for this benefit", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "637d10fc807e5677f097e1e5c4356f2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Clear Friend (A) A VA survivor pension provides monthly payments to qualified surviving spouses and unmarried dependent children of war veterans who meet certain income and wealth limits set by Congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under 18 years old?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if the deceased veteran did not receive a dishonorable discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "you may be eligible for this benefit if you meet some requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What requirements do I need to meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In order to be a beneficiary the following requirements must be true for you", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Am I eligible for a VA Survivor Pension as the child of a deceased war veteran?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Yes You may qualify as you meet the requirements", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1edba00b84b99e3f580027b3731b1bc6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of VA Survivors Pension", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "You re under age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You re under age 23 and attending a VA - approved school", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "You re unable to care for yourself due to a disability that happened before age 18", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "No, you may be able to get the benefits if you do not meet the requirements ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Am I eligible for a VA Survivors Pension as the child of a deceased wartime Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": " If you re unmarried and you meet at least one of the requirements listed below ,", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "If that is my case, what can I do? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": " At least one of these must be true :\n You re under age 18 , or ou re under age 23 and attending a VA - approved school", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "cb8ab2c06f4cca75af15ad8bd4d16c3d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey there, i'm in need of some info related to survivor pension, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Va Survivor Pension is a feature that offers monthly payments to qualified surviving spouses and unmarried dependent childern of wartime veterans who meet certain income and net worth limits set by congress.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "O.k, and how do i know if my family can qualify for that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, for that, your yearly family income and net worth must meet certain congress criteria. For example, your net worth must equal the value of everything you own, except for your house, your car and most home furnishings. Oh, and minus any debt you owe.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Oh, i see. Some criteria you have there. In any case, how long dos it takes for approval?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, VA Survivor pensions are processed in received order, so it depends on that, unless it get priority claim of course.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What other criteria must be meet?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Well, did you entered active duty on or before september 7 1980?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes, on 1979 actually.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Well then you may eligible for benefit.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Umm great, It really is. Now, what happens if my veteran has died and i haven't remarried?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "For that case, you still may be eligible for the benefits, meeting the criteria.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7cef1ccb554eb6ddd6c42db8d7617c49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is VA survivors pension?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "VA survivors pension offers monthly money to surviving spouses and unmarried dependent children of wartime Veterans who make a qualified income and net worth set by Congress", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How will I be eligible for VA Survivors Pension as a child of a wartime Veteran who has passed away?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you happen to be under 18 years of age?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have not turned 18 yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Then you are eligible for VA Survivors Pension as the child of a deceased wartime Veteran.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What if I am an unmarried child of a deceased wartime Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You could be able to get VA Survivors Pension.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What must my my yearly family income and net worth be to get VA Survivors Pension as a surviving spouse?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your yearly income and net worth must be equal to the value of everything you own but your house, your car, and most home furnishing, minus any debt you owe, which is set by Congress.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know if I am going to get VA survivors pension?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You will need to meet the requirements.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b729cd03d26238b1907fd587f98a3cee", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is VA survivors pension paid to surviving spouses and children?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Yes, A VA Survivors Pension offers monthly payments to qualified surviving spouses and unmarried dependent children of wartime Veterans who meet certain income and net worth limits set by Congress ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Which requirements must I meet as a child of a deceased wartime veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you under the age of 18?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am 16 years old.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Based on your age, you may be eligible for benefits.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I still receive VA Survivors Pension if my spouse was dishonorably discharged?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "No, your spouse has to be honorably discharged.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Do only certain wartime periods qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, under current law only the wartime periods listed below qualify.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I have to be unmarried to claim these benefits?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Correct.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "22efc4fcfe578c43b8cf279cb70c2527", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I become eligible for VA home loan programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to keep in mind that for a VA-backed home loan, you will also need to meet your lender requirements for credit and income. We also provide a COE to show your lender you qualify based on your service history.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Is is really possible for me to get a COE as a spouse of a Veteran?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you might be able to get a COE if you are the surviving spouse of a Veteran or one missing in action or a POW.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What will happen if I received a dishonorable or bad conduct discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You may not be able to get any VA benefits.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I request an entitlement restoration?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You will need to fill out a Request for a Certificate of Eligibility VA Form-26-1880 and send it to your regional VA loan center in the state you live.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What must I do to use a COE I used before?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Have you sold the home you bought with the past loan and paid in full?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I have sold the home and paid it in full.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you will be able to restore an entitlement you used to purchase another home with a VA direct loan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "7d032052db8c71570188e3f02ed8b462", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I able to get benefits even if I volunteered for chemical research?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you a veteran who volunteered for medical research in the U.S.?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, it wasn't in the U.S. but a U.S. territory.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Were you involved in chemical research on a voluntary basis?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, correct.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You can get medical care through the U.S. Army if you meet both of the requirements listed below.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do all of the requirements have to be true?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Yes, did you volunteer for research involving chemical and biological testing between 1942 and 1975?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I volunteered in 1978.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "If you volunteered after the specified dates, you would not qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a number to call for more information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can call 800-984-8523.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "2c63c3a7931c2b4e120455ead4a80a5c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm planning to go abroad in order to study there. Do you have any program related to that?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "There are, indeed. I understand you are planning to study in a foreign school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No , not that, other thing.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "In any case, what requirements i would need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Are you a veteran, service member, reservist or qualified dependent?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yeah, that's correct.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Do you have a program that has been approved by us?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes, yes, i have one.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "That program you have approved, Is that at an institution of higher learning where you'll earn a standard associate's degree or higher or a degree of equal value at that foreign school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "No, none of that.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "I see. Sorry, but sadly you can access to those benefits then.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b05b74f001dacb2de76e7d09aa2a01ea", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, i'm in search for information about Education courses for veterans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you looking to upgrade your skills, start or advance in your technology career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Well, then we must know if you're in fact eligible for the program.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What kind of benefits can i get with the VET TEC?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Fo example, you can get a full-time tuition for this high-tech training program.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "That's something. What kind of requirements i must meet?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Lets see. Are you out of active duty?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, i'm out for some time now.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you qualify for a VA education assistance program under the GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yup, some months ago.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have at least one day of unexpired GI Bill entitlement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, not that last one. Surely that's bad, isn't?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Yeah, sorry. But the lack of that last one denies you to get inside the program.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1a2980cf7160194cf4560d421cf6fbf1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know about the national call to service program.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you perform a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I did", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What criteria has to be met to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the National Call to Service program if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes you can apply online", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What requirements are there to qualify?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you complete your initial entry training and then continue to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes I did", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you also without a break in service did you serve either an additional period of active duty as determined by the Secretary of Defense or a period of 24 months in active status in the Selected Reserve?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes I did", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "You qualify for the National Call to Service program since you met both requirements.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "65906c9b9ab0dab44bc246c3ab54ff83", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help with the National Call to Service program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure, did you perform a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I did perform a period of national service.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What criteria must be met?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "To qualify both requirements must be met.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What are the two requirements?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I did not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Unfortunately you will not qualify.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can I apply online?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can apply online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a4182328de2d607d2a43b0ff6a5fa078", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Am I in the right place to learn more about the National Call to Service Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Yes, you are. Have you ever performed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I have not but my spouse has.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can you tell me what the National Call to Service Program provides?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, it's a program which allows you to choose an education benefit as an alternative to the Montgomery GI Bill.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do I need to meet all the specified requirements to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Yes, have you completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I did not serve 15 months it was only 13.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Unfortunately you would not be able to qualify as all requirements must be met.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you tell me what benefits I would receive if I qualified?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, you would get to choose one of the following options: A cash bonus of $5,000 or repayment of a qualifying student loan of not more than $18,000, among other choices that can be found listed below.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "Does active duty in the Selective Reserve count towards qualifying?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, that would be eligible.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f9b1446181e74afbe0fc806197ade7a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Was a period of national service completed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB .", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 7, "utterance": "No You may be able to get disability benefits ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": " How do I get these benefits?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Apply online now", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I enroll in the National Call to Service program?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " you don t qualify for MGIB , unless you reenlist at a later date for an additional period of service . Contact your recruiter to see if you qualify and to enroll in the National Call to Service program . This benefit affects your service contract ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2c53f2403ea43e1652ab1da9de950f0f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "do not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Then, without a break in service, did you serve an additional period of active duty as determined by the Secretary of Defense or a 24-month period on active duty in the Selected Reserve?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 8, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Thank you very much and what benefits can I get?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can choose one of these:\nA $ 5,000 cash bonus,\n  o Repayment of a student loan that qualifies no more than $ 18,000", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d4e74d2b9880fd37e7632fa6769a630b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "you performed a period of national service ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "without a break in service , you served either an additional period of active duty as determined by the Secretary of Defense or a period of 24 months in active status in the Selected Reserve", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "You qualify for the program", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "what other requirements are there", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " Without a break in service you then spent ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "tell me the questions i must answer ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "On active duty in the Armed Forces", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "b85d7fe3e4cbd02d5ee737527b57d16a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you completed a period of national service, you may qualify for the National Service Call program, which allows you to choose an educational benefit as an alternative to the Montgomery GI Bill MGIB.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What can you give me as an alternative?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What requirements do I need to meet?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "do not", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "this program is administered by?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This program is administered by VA for the Department of Defense.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "829c8aa397b26de4ec24a508f51efb57", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi i need help about National call to service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "did you do a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If you completed a period of national service, you may qualify for the National Service Call program, which allows you to choose an educational benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Am I eligible for this benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the national Call to Service program if you meet the requirements", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Where can i get more information?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For more information, you can download the PDF National Service Call Program Brochure", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How do I get these benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you enroll in the National Call to Service program, [you do not qualify for MGIB, unless you reenroll at a later date for an additional period of service. Contact your recruiter to see if you qualify and to enroll in the National Call to Service program....", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What requirements do I need to meet?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Did you complete your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "do not", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1c6eaa70dc31b4c727773df3d31e70a5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me details of National Call to Service program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "completed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "you may qualify for the National Call to Service program , which allows you to choose an education benefit as an alternative to the Montgomery GI Bill MGIB", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Am I eligible for this benefit?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "You qualify for the National Call to Service program if you meet the requirements listed below", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "can you give me details of Get more information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " National Call to Service program pamphlet PDF", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "tell me the questions i must answer ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "not", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "You qualify for the program", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6ac49004abfb04cc7c4f117098f28b2e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. I want to know about the National Call to Service program, please?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "No problem. Did you performed a period of national service?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No i did not.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "Anyway, who's covered?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Just veterans get covered.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "And what kind of benefits they get, please?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Well, there they have choices. They can choose between a cash bonus of $5.000 or a Repayment of a qualifying student loan not more than $18.000", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "That sounds nice. Where can i get more information about it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "No problem, You can refer to the National Call to Service program pamphlet PDF.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I guess there has to be some requirements or this, isn't?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Indeed. Did you completed your initial entry training and then continued to serve on active duty for 15 months in a military occupational specialty designated by the Secretary of Defense?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "No, nothing like that, no.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "Then, sorry, but you can get any benefits.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "29db4545fe12bf4c311ed7208491a620", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What types of Veteran ID cards are there?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We provide multiple types of ID cards to use as a Veteran and only really need to show one.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I use my DoD Identification Card or do I have to use another as an ID?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Go ahead and use your DoD as your main ID to prove you are a Veteran.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there an ID based on my status?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The DoD will issue you either a Common Access Card or a Uniformed Services ID.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What is a Veteran ID Card and what do I need to qualify for one?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you serve on active duty, in the Reserves, or in the National Guard?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I did not serve active duty in the Reserves or National Guard.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "Then it looks like you are not eligible for a Veteran ID card.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What must be true for me to get a DoD Card?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will have to match our requirements such as retired from military or on active duty.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5de05450bb6cf2568c2d06039e0482fc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to get a Vet ID card and need to know more about it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I check for the status of my application once I send it in", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can sign in to your AccessVA account to check the status of your VIC application. I can give you the link to sign in to your AccessVA account", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what happens once I send it in?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Once you have submitted your VIC application, we will check your eligibility and verify certain things, such as does your character of discharge meet eligibility requirements", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Would you like to know what happens after we have verified your eligibility", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We will send you an email letting you know the status of your application.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and what do I need to get a ID Card from you guys?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Let's find out if you eligible. \nHave you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes I have served", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 12, "utterance": "Have you received an honorable or general discharge under honorable conditions?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 13, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 14, "utterance": "You are eligible for a Veteran ID Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "3e710d117294fae7681d5a6c5efb8e52", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi. I am trying to learn about the GI Bill for college.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Great. I can help you with that!", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How do I find out if I am eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "I believe you have two programs?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, through those programs, you may get education benefits.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Do I qualify for the Montgomery GI Bill?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Did you have a 6 year obligation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 8, "utterance": "Okay. That may prevent you from collecting.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What about getting career advise?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We do have a program for that.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Am I eligible through the Montgomery GI Bill?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Let's look into that. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "eedb58a223779fb3e5bc852e61b3641d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking to learn about co-op training.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. I can help with that. A co-op program allows you to get real work experience when you are not going to school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "What are the costs associated with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "I can help you learn that too. You may be able to get financial help.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How do I qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a part of the VA educational assistance program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I do get help through that program.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your school part of an approved IHL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "I am not sure.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "If you're not enrolled at one of the approved schools, you are not eligible for financial aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Well, who qualifies?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Veterans are covered.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5208d13bf017e981a475a012e7bc328b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I wanted more information on VA benefits and project 112", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Were you part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes I was involved in Project 112", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could be at risk for certain illnesses. The Department of Defense’s Deseret Test Center in Fort Douglas, Utah, conducted this testing, which took place aboard ships and on land in various locations from 1962 to 1974. We can help you find out if you can get disability compensation or benefits. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "and can I get more information on the testing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you were part of Projects 112 or SHAD from 1962 to 1974 and want to know more about a certain test site, ship, or unit, you can view the declassified Department of Defense fact sheets. We can give you a link to the declassified Department of Defense fact sheets", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what benefits can I get because of this testing?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " You can get healthcare benefits and compensation payments", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and just participating in Project 112 qualifies me for those benefits?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You have to meet two requirements. Were you part of Projects 112 or SHAD testing from 1962 to 1974?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes, Project 112", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Do you have an illness believed to be caused by the testing?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no, I thought I just had to be part of the testing", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "No. sorry, but you do not meet the requirements needed ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "18959774f3d172c1b067ce5642eacb1b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Where can I get answers for FAFSA process?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can get in-depth info about the FAFSA form and what to expect after you submit your application.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have any trending topics you would like to know about?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No not at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you not find what you are looking for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I found everything I needed at this time.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I get help with common questions about FAFSA process?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We can give you help with the most common questions about the process such as How do I correct my FAFSA form.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I need help for my parents because they are working on the FAFSA form.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "We can help you with some simple answers to questions like Can my parent and I share the same FSA ID.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What can I find out on this page?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can find out any answers to questions for Parents.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "a6c9df3640799b236557c09cd9351407", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Are there any resources for parents of students?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you planning ahead for your child's higher education?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, not at this time.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Are there any tips I can get when choosing a school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, you can get tips on things to consider when choosing a school, and use our free college search tool that matches your career goals, interests, and how much you can afford.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Is there any thing I can do to get ready for college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You will have to take time to research and understand all your options available to you and we can help you make informed decisions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "When can I start planning for college?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can start planning at anytime and there are plenty of steps you can take right now to get ready for college.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is the best way to find a school and funding I need?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "College is a long term investment and you can find the school and funding you need for your situation and put you on the path to success.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "6dc95d6948e2ade445cac0a7cca977b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Recurring IDR Requesters", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to file an annual recertification of your income?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "To recertify your current income-based payment plan, you must provide updated information about your income and family size annually.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I do not have updated information", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I calculate my payment if my income has changed? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Have your income or your family size changed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can request that your income-based payment be recalculated to reduce your current monthly payment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Who should complete this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "de34ac07d1248445c23474ef3c3f83ff", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Could you give me some information about if there is any program that would allow me to temporarily stop making payments on my student loan? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Deferment might be a good option for you as long as you realize that if you won't have to make a payment, you probably won't be making any progress toward forgiveness or paying back your loan. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Are there any alternatives to that option? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You could also consider income-driven repayment. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Could you please explain to me what that means? ", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Income-driven repayment plans base your monthly payments on your income and family size, meaning that in some cases, you payment under this plan could become as low as $0 per month. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me about an in-school deferment if I am enrolled in college more than half-time? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "With that option, in most cases your loan will be placed into a deferment automatically based on enrollment information reported by your school, and your loan servicer will notify you that the deferment has been granted. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Are there any extra considerations if I am actually attending school and am active duty military at this time? ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "You may be eligible for this deferment if you are on active duty military service in connection with a war, military operation, or national emergency. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "If a global pandemic is considered a national emergency, then that does describe my situation. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "You may be eligible for this deferment. ", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What is a Graduate Fellowship Deferment? ", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You could complete the Graduate Fellowship Deferment Request if you are enrolled in an approved graduate fellowship program, which is generally a program that provides financial support to graduate students to pursue graduate studies and research. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "540a6a3be0724e310c1b9168a28756ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here for a school loan deferment", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out if a deferment is the best option for your situation.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what else can I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can consider income-driven repayment.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can I do an economic hardship deferment?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Would you like to see if you qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you receiving a means-tested benefit like welfare?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no we aren't", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "I don't think so", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you serving in the Peace Corps?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 13, "utterance": "Okay, you qualify for this deferment.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 14, "utterance": "so I won't be making payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "You won’t have to make a payment, but you won’t be making any progress toward forgiveness or paying back your loan.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d9d85bc4227c2bac3a8de50ba1feadf5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What can you tell me about Direct PLUS loans for parents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Direct PLUS loans are for parents and can help pay for undergraudate students other expenses.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How could I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can always use the online application to apply for a parent PLUS loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Would I be eligible for a parent PLUS loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are some eligible guidelines you as a parent must have to get a parent PLUS loan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Who makes the Direct PLUS loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The US Department of Education makes Direct PLUS loans to those eligible parents through schools that participate in the Direct Loan program.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What happens if any loan funds are left over?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Your child's school would give you the left over funds to help pay other education expenses or the school with your authorization would pay the remaining funds to the student.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What must I do to be eligible for a parent PLUS loan?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you the biological, adoptive, or stepparent of a dependent undergraduate student that is enrolled in school at least half-time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No, the student will be part-time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "Then you are not eligible for a parent PLUS loan.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "5e7bff17bcd9a16bc6de39a2a482aa4b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are direct PLUS loans for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "PLUS loans can help pay for education expenses not covered by other financial aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I understand but how can I apply?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use the online application to apply for a PLUS parent loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "To receive a PLUS parent loan, what do I have to do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the biological or adoptive parent or, in some cases, the stepfather of a enrolled dependent college student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "I am the biological father", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "don't have an adverse credit history?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "that's right i don't have", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you meet the general eligibility requirements for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no I don't know them", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 11, "utterance": "you can't get a parent PLUS loan right now", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "5728ebb4c89a0c346b7817c7b72bd905", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me details of the costs of the university and the professional career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can learn about college costs and get tips on how to reduce costs when you go to school, we can help you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What is important to know if I decide to get a credit card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "make sure you understand the terms.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand, but how can I compare the costs of the universities?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You can easily find information on whether the cost of a university is low, medium or high using the College Scorecard.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I get discounts on tuition from universities and professional schools?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "If you meet certain conditions, are you at least the son of a student, that is, if your parents went to school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I am", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "so if you may be eligible for tuition discounts", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How can a credit card help me?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Well a credit card can help you build a credit history, if you use it wisely. But use it only for emergencies and don't spend more than you can afford.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1eea1c68a95b57da7fb96912015537d3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you give me details of the costs of the university and the professional career?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you can learn about college costs and get tips on how to reduce costs when you go to school, we can help you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I get discounts on tuition from universities and professional schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "If you meet certain conditions, are you at least the son of a student, that is, if your parents went to school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "it's not my case", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "ok and more than one family member is enrolled in school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if more than one member is enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "ok so if you can opt for a discount", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you give me advice if i go to a university or professional school near home", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "well you can consider living with your parents or other family.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "If my school is able to take a test outside of classes and I don't take a class, what consequences can I have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "you may not have to pay the credits", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "06402d6df3060ce058d6997148696a5f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know how to renew my FAFSA application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "As you know, you have to renew your FAFSA form each year by submitting a new form.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "D you know how easy is to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I know that it is easy.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you already logged in to renew your form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can I use the myStudentAid mobile app to renew it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you can, and actually, if you log in as a student on the myStudentAid mobile app and are eligible for a FAFSA renewal, the renewal form will automatically display.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "do I need to change something on the prefilled information shown on the form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "just update any information that has changed and provide the requested financial information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": " Any tip on how to get the most I can from the college aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": " just make sure to submit a FAFSA form each year to meet the deadlines for your state and college aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "141518a6a588f2b4c7ad104814b23d6e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How would I go about renewing my FAFSA Application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Another year means you have to renew your financial aid through FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to renew your FAFSA form because it is easy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need to renew my FAFSA form for the current year.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Do you have a computer to log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Yes, I do have a computer to log in and renew my form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If I log in as a student on the myStudentAid mobile app will the form show up?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, the renewal form automatically displays if you are eligible for FAFSA renewal.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Does FAFSA apply for just one year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the FAFSA form applies to a single academic year and just means you need to submit a form each year.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Why do they let you renew your form on fafsa.gov?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is just for your convenience to renew your form on fafsa.gov so everything is not complicated.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "334b1f266ee2b9d4798be390e1720bec", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, the FAFSA application should be renewed each year to receive more financial aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How should I renew the form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you logged in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then you should notice that your form it's already prefilled with some of your previous information from the prior academic year. You just need to provide new income and tax information and update any other information that may have changed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": " Can you give me a step by step guide on how to renew the form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Sure. You can follow the instructions to renew your FAFSA Form.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What should I do after logging in at fafsa.gov?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You have to select FAFSA Renewal. If you do it through the app then the FAFSA renewal form should display automatically if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "just to be sure, to log in to fafsa.gov I should use my FSA ID, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you log in with your FSA ID as your username and use your password.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "3c0ee03a702551ae47cbb485f93ee357", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " Sure, I'm guessing you already know you need to renew it every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " Do you know how to do it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": " I know a bit of the process but not all.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you already logged in to do the renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I have, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Then you can see that there's already some information from your previous academic year prefilled in the renewal form. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": " Is it the same if I do it from the mobile app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, in that case, is faster since the renewal form displays itself automatically if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do in case I forget my FSA password in the future?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can check the option on what to do if you forget your ID or password.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": " Ok, so do I need to provide any other info apart from the prefilled one on the renewal form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "just your new income and tax information and any other information that needs to be updated.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "318116360a4ac12a4f4037f99471cdd6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, if you want to keep receiving the benefits you have to renew it every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": " Do you need help on how to renew your FAFSA application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, please.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Can you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "Not right now.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "But I can do it later from the myStudentAid app.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Ah, that's even better. Once you log in as a student on the app the renewal form will automatically display if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": " What should I do to be sure that I'm always eligible for renewal and to get the most from it?.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": " Just be sure to renew your form each year and to meet the FAFSA deadlines for state and college aid.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "So, I need to do this every year, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Correct, every academic year that you still want to get the economic aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ab878b5b7f47b1972e928af99696372c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Tell me about the FAFSA application renewal.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": " The first thing you need to know is that you have to renew your FAFSA application every year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you guide me through it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Sure, Have you already logged in to renew your application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "Not yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I do it through the myStudentAid app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can. Once you log in as a student on the app the FAFSA renewal form should display automatically if you are eligible for renewal.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "I just did it and it looks like the form is already filled.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "What you see in the form is the prefilled information from your previous academic year. You need to update any needed information and add your new income and tax information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Great. And, I'm just curious but what does FAFSA mean?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It means Free Application for Federal Student Aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "bce5ca713484e0500c1824c454c44425", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I need to renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to renew your FAFSA application every academic year.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need help renewing your application?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, that would be nice.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you login to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "I did, yes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You should notice how the form is already prefilled with some of the information from your previous academic year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "ah yes, this is the same info I introduced from last year, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, some of it. As you renew your FAFSA form its year you'll be able to continue receiving the aid from it.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What should I do now?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "well, you already completed the first step that is to log in with your FSA ID username and password at fafsa.gov.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "yes, what would be next?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Next, you just have to follow the rest of the instructions to renew your FAFSA form. That is, select FAFSA renewal, update any prefilled information that has changed and provide any other required information, and lastly sign and submit the FAFSA renewal.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "59cfefe2130b73bf17a5a136f4425f70", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, good morning. i'll soon be on need to renew my student aid, is it mandatory to do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well, certainly, it is. Every single year, you have to apply in order to renew your request.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "So, do you want to know how to renew your Finacial Aid form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, it's not necessary right now. I read something about it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "If i want to try to apply from scratch, can i do that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "That's correct, you can do it if you want. However, that's why we give you the advantage to renew your form, in order to ease your paperwork.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "In any case, in a hypothetic scenario, how i would do that renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "No problem. Just Login into your account and select FAFSA renewal once there. It all will develop automatically.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "You mean i just sign in there after that, all i have to do is submit the form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "That's correct. Only log in, sign after you filled the form and submit.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Then, to resume, i just follow the instructions and then i'll be able to renew, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Totally right. You just need to follow instructions and everything will go fine.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "26e019e8e07b45430194245ea01bdf07", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Do I have to renew my FAFSA every academic year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, in order to receive financial aid every academic year you need to renew your FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is renewing my FAFSA form easy?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have not logged in to renew my form yet.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can I log in as a student on the myStudentAid mobile app and will see my FAFSA renewal form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you will automatically see your renewal form since you are a student eligible for FAFSA.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Will my form be prefilled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, you form will be prefilled with certain info from the prior academic year and you will need to provide new income and tax info and any other changes.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What if my tax situation has changed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Then you need to fill this new info about your tax situation in the proper place.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "c4a145a368ea829f4277ae4a97eabd4e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I renew my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Every academic year you have another chance to receive financial aid and need to renew your FAFSA.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is really easy to renew your FAFSA form, do you need to?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I need to renew my FAFSA form.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Did you log in to renew your FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I have not logged in yet to renew your FAFSA form.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What will happen if you log in as a student on the myStudentAid mobile app and are eligible for a FAFSA renewal?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The renewal form will automatically be displayed.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Will it be prefilled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, the information will be prefilled with certain information from the previous academic year.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is the FAFSA form apply for a single academic year?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the FAFSA form is for one academic year and each year you need to submit a FAFSA form and meet the deadlines for state and college aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "9cb41c5a51d97cca08ab3f8c2797eb77", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what do you have in terms of federal student aid specific resources?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have documents that are specific to the Federal Student Aid IT lifecycle for all projects and other pertinent references that an IT project may be required to comply with dependent on the contract", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "do you have references on managing IT?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We have Lifecycle Management Methodology which can help you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "what library is this?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This is the Federal Student Aid Chief Information Officer's Information Technology Standards Library", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "We can get certain student aid resources here?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we have Federal Student Aid Specific Resources", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "and you can help with the federal guidelines?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws , regulations , standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments .", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Will you need more resources?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no you answered all my questions", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "72c79badb546b1e5c030bf4900fadf0c", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some guidance on how to provide the verification you need of me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. You might see a note on your SAR saying you ve been selected for verification, or your school might contact you to inform you that you've been selected. Verification is the process your school uses to confirm that the data reported on your FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have been selected.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case your school will request additional documentation that supports the information you reported.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Yes, I've noticed that. So what should I be aware of when it comes to my financial aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Be sure to keep in touch with your school's financial aid office so that you understand the whole process of receiving your aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "I see. And what should I do after I learned all about the form of aid I planned to take?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Then you should decide what aid you really need, and then respond to the school's aid offer within the deadline set by the school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I have to send them those documents they requested, right?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes. All you need to do is provide the documentation your school asks for and be sure to do so by the school's deadline, or you won't be able to get financial aid.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What will the status of my application be then?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The status of your application will be one of those listed on our website. ", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "399922ee67b2d682e6e1d7c5bf0e23f0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I came here to figure out how to update my FAFSA form, I have a typo on it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know how you can correct mistakes?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, that's why I'm here.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Once your application has been processed, you can correct your FAFSA form online or on paper.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What if I accepted an offer for financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Then the financial aid staff at your college or career school will explain exactly how and when your aid will be paid out. They'll also tell you whether you need to fill out any more paperwork or meet other requirements.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Do I have to sign a promissory note too?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, you should expect to be required to sign a promissory note and go through entrance counseling.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I thought so. And what is this SAR I read about?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The SAR is a summary of the FAFSA data you submitted. You the student will get your SAR within three days to three weeks after you submit your FAFSA form.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Ah, that makes sense. Thank you for the explanation! So what if I receive a student loan for the very first time?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case you should expect to be required to sign a promissory note and go through entrance counseling.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "18e45a81953be0cd345b2ebf559bcfde", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why would I need verification from the school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school contacted you that you have been selected or you had a note on your SAR saying you been selected for verification then your school uses this to confirm that the data you gave on your FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I have not been selected for verification.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Will you help with the actions I need to take?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, we will help you through everything you need to do to fill out the application properly including accepting and getting your aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you tell me how my financial aid is paid out?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Were you offered financial aid and have accepted it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No I have not accepted it yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did you receive a federal student loan for the first time?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes this is my first time receiving a federal student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to go through entrance counseling and will be required to sign a promissory note.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "079d820de9dd00e86a8dffc0df562f61", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why would I need to provide required verification for my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you have received a note on your SAR saying you have been selected for verification or you school contacted you then you just have to confirm that the data reported on the FAFSA form is accurate.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Have you been selected for verification?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "I have not been notified that I need verification.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What if I decide I want to get a loan to pay back?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "First, decide what aid you really need, and then respond to the school aid offer or choose to get a loan to pay back.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What can I change of the FAFSA form if it has changed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Some information must be updated if it changes but not on the FAFSA form and you can find out how to online.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I used the IRS Data Retrieval Tool when filling out your FAFSA form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you may not have to verify that information and your school may require you to submit an IRS tax transcript or a signed copy of your income tax return as part of the verification process.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know how much aid I will get?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The school will calculate your aid and send you an electronic or paper aid offer or award letter telling you how much aid you are eligible for.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "1bcdf04ba623339c3ea4f3b70d8a519a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you tell me about the types of aid I can get from FAFSA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "FAFSA can give you aid in the form of free money such as a grant or scholarship.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "or a loan that you have to pay back. Is a loan what you are aiming for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I think so, yes.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then if you have already decided on the aid you really need, you then just need to respond to the school's aid offer within the deadline set by the school.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Where can I get more information about this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can learn more about on our website.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": " What would represent for me in the future the FAFSA application, apart from the aid received?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It can also be used in determining your eligibility for certain state and school financial aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If I'm selected for verification, do I need to provide my tax information to my school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "In certain cases, your school may ask you to provide your IRS tax transcript or a signed copy of your income tax return as part of the verification process.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "How can I know how much aid I could get?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "When you are accepted at a college or career school listed on your FAFSA form, your school will send you an electronic or paper offer telling you how much aid you're eligible for at the school.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a409d69548565fe4bc359e449d0d03f4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how to make an update to my Federal Student Aid file.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you attempting to correct an error?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes I am.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your application has already been processed, you can correct your FAFSA form online or on paper.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What information can I change on my form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "While most information can not be changed on the FAFSA form, some information must be updated if it changes. We have relevant information on the difference and how to update FAFSA information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Does it make a difference if this is my first time getting Federal Student Aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If that is the case, you should expect to be required to sign a promissory note and go through entrance counselling.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How and when will I receive my financial aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The financial aid staff at your college or career school will explain exactly how and when your aid will be paid to you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Will I have to pay this money back?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "If it is a loan, yes. If it is a grant or scholarship, no. You need to decide what aid you really need, then respond to the school's aid offer within your school's deadline.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "850efd579639c02718e9ae34ec4c6ec0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know how you pay us the financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Have you accepted financial aid that was offered?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Is this your first time working with a federal student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no, I've looked into it but never finished everything", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Can you tell me more about the student aid report?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, we can help you find out more about the SAR, its purpose, and what you should do with the SAR.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "when will I receive it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can learn more on how the method you use to file your FAFSA form determines when you will get the SAR", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "how long does it take for the school to get my financial aid form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It typically takes three to five days, plus one additional business day to be made available to the schools you listed on the form. ", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "8c70d5a5f215350ddff51d41598c2320", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to correct my financial aid application and submit it right", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Filling out and submitting your FAFSA form is an important step in the journey to paying for college", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "can I check how my application is going?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you submit it online or on the myStudentAid mobile app?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I sent it in the mail so now what", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how can I correct my application?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Once your application has been processed you can correct your FAFSA form online or on paper", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "do I need to contact my school aid office for anything?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You should keep in touch with your school's financial aid office so that you understand the whole process of receiving your aid", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "If my application says it is processing can it mean something is wrong?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "No, they would tell you if something is wrong. The processing is the current status of your application", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "56a6ce83907c5344616421a66251a835", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how should I decide on what school aid to use?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to find out if you can get free money such as a grant or scholarship, or if you will need a loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I do next if I need that loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Decide what aid you really need, and then respond to the school’s aid offer within the deadline set by the school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I get the school money in a check or debit card?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been offered financial aid that you accepted?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "yes, I will get help", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The financial aid staff at your college will explain exactly how and when your aid will be paid out. If you are receiving a federal student loan for the first time you should expect to be required to sign a promissory note and go through entrance counseling ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "when do I get the aid they promised?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The timing of the aid offer varies from school to school and could be as early as winter awarding for the fall or as late as immediately before you start school. It depends on when you apply and how the school prefers to schedule awarding of aid", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "do I have to keep my information updated so I don't lose aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some information must be updated if it changes. Making corrections or updates online requires that you sign in using your FSA ID username and password ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2036afc9513baa2e07fba8c3c4b8e425", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I correct my FAFSA application?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We can guide you on how to review and correct your FAFSA application whenever you need to.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "How can you help me with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "We'll walk you through the actions you need to take to successfully accept and receive your aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Are there any media than I can read or watch to know more about what's next after the FAFSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can watch our video on youtube about \"After the FAFSA: What happens next?\".", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I make sure my FAFSA form was processed?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did you already submit your FAFSA form online or through the myStudentAid app?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I did.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you can check its status immediately through the fafsa.gov website or to the app.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do I need to provide any kind of verification after applying for a Student Aid Report?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You may need to do it if you are selected for verification. You'll know this if you see a note on your SAR saying that you've been selected for verification or if your school contacts you to inform you that you've been selected.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "a143ce7d45e6f24d3ad7ec6802227cf5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know, what actions can I take to be eligible to receive a Direct PLUS Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have an adverse credit history and agree to pay the loan if you do not pay it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "this action does not apply to me", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you want to be an applicant for the Direct PLUS Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes i want to be", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "in this case you may be eligible to receive a Direct PLUS Loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is the information in the Document correct to the satisfaction of the United States Department of Education?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "no, the information causing the adverse credit decision is incorrect", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you give me a description of the borrower", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "in the case of the borrower has a state, county or federal tax lien in the last five years prior to the date of the credit report, regardless of the date of the file", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What are the Mitigating Circumstances Test?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "the first is divorce", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f8976f74f01d096e1682c868e31461b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to know what extenuating circumstances allow you to qualify for a loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the mitigating circumstances?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not all", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you think your situation presents a situation that otherwise qualifies for extenuating circumstances?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "I don't think I have a mitigating circumstance", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you already had a review? although this does not guarantee approval", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "if they already did the review", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "you should very well provide a statement containing an explanation of the circumstances of your mitigation and the appropriate applicable documentation to support your claim", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "can you give me a description of the borrower?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "well the borrower has had a foreclosure in the last 5 years preceding the date of the credit report.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "ok I understand and what is the required documentation?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "it is the Release of the lender's deed.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "fd137e9acbf56afb8ac680a9f7768982", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm here because of the Direct PLUS Loan Application for Graduate students", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want more information about the Direct PLUS Loan Application for Graduate/Professional Students?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no I know about it but i had other questions", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did you want to apply for a PLUS Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes I do", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "I can help you LOG IN to start the application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "who gets the info I put in the application?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It will be sent to the school that you select, and they will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application. ", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "when will I do the promissory note?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can complete the Direct PLUS Loan MPN after you complete the Direct PLUS Loan Request.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "does the info on the application only go to who I want?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, the information that you provide will be sent to the school that you select ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dd161dd7880513e8e79e0abc5f57b638", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information about the contact ways there is with you, and I heard something about virtual assistant and things like that. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you are talking about aidan our virtual assistant that can answer question about the federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know the tasks with aidan can help you with?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I have an idea about it. I guess it can help with questions about the loans and stuff like that.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "That's right. You can test it at any time. Do yo have any common financial question right now?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "That's pretty great. But no, I don't have any common question right now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Great. you know that our assistant can help you find things in our site too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "Great. So he can serve has a guide too. That's pretty awesome.", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes. You just need to type \"where is\" anything you need and Aidan will tell you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "The assistance also can help to find stuff like the balance of the loan or finding contact information?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, that's right. Aidan is here to help you to find the answers.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "For example, if I'm looking for my balance, how do I have to do the question?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You just need to type something like \"what is my account balance?\"", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "d0a062e644425a1bb20415b467b0611f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know about reviews on schools and aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know about oversight duties in these matters?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yeah", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As part of its oversight duties, Federal Student Aid routinely conducts program reviews to confirm that a school meets the requirements for institutional eligibility, financial responsibility, and administrative capability. During a program review, reviewers evaluate the school’s compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the school must take to improve its future administrative capabilities. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How do annual reports help?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Annual reports detail by frequency the most common findings identified in the annual compliance audits conducted by independent auditors , and identified through program reviews conducted by the Department of Education at institutions of higher education ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "anything else?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "that's about it", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what happens after you complete a program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Federal Student Aid will issue a Final Program Review Determination, which is a report that includes each finding identified in the program review report, the school's response, and the Department’s final determination. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can we see some of the reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can visit the \"Clery Act Reports\" page", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "6cd818f03a3ff075fd53dd0e0eb7a1a3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are program reviews when pertaining to Federal Student Aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean as part of the oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, as it pertains to oversight duties.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Federal Student Aid routinely has program reviews to make sure that a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What is the Final Program Review Determination?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "FSA issues a Final Program Review Determination that is a report which includes the findings identified in the program review report, the school's actual response, and the Departments final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I locate the Final Program Review Determinations from the third-party servicer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": " Visit the \"Third-party Service Program Reviews page which will give you an overview of the top program review and audit findings by fiscal year.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What about FY2018?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can access FY2018.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How do I access all documents associated with focused-Clery Act reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would need to visit the \"Clery Act Reports\" page.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3c391495e4933f792042eb48efd26825", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like to obtain information about Program Reviews\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the supervisory functions of the federal Student Aid FSA?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no thanks\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What do the program reviews do?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "During a program review, the reviewers assess the school's compliance with the FSA requirements, assess responsibilities for performance errors, and identify actions the school should take to improve its future administrative capabilities.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and where are these letters of determination issued?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "these determinations are issued every year from FY2014 onwards\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what do they do after completing a program review?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "After completing a program review, Federal Student Aid issues a final program review determination FPRD, which is a report that includes each finding identified in the program review report, the school's response, and the Department's final determination. .\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "and how do I access all the documents associated with centered?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Visit the \"Clery Law Reports\" page.\n", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "6409602fceccb789fa7e95149bdf698f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What are program reviews for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know about its oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, what are the oversight duties of the program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "FSA conducts program reviews to make sure a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens after completing a program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The FSA will issue a Final Program Review Determination which is just a report that has each finding identified in the program review report, the school's response, and Department's final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What else would the FPRD do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The FPRD will also identify liabilities, calculated based on the findings of the program review, provides instructions for the payment of those liabilities, notifies the institution of its right to appeal and closes the review.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Where would I find an overview of the top program review and audit findings by fiscal year?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To find an overview of the top program review and audit findings by fiscal year you should visit the \"third party servicer program reviews.\"", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there a fiscal year 2014?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there is a fiscal year 2014.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "e3d40b482317469f22d027e3ab89e4ad", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hey, I came here to learn more about program reviews. Perhaps you can explain some things to me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you want to know what our duties are when it comes to reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No, I'm aware of that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Can I read about the final program review determinations for the fiscal year 2015 somewhere?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, we have the information for the fiscal year 2015 here.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I locate Final Program Review Determinations from completed third-party servicer program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Simply visit the \"Third-party Servicer Program Reviews\" page. An overview of the top program review and audit findings by fiscal year is also available.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "So what are those duties you mentioned before?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Federal Student Aid FSA routinely conducts program reviews to confirm that a school meets FSA requirements for institutional eligibility, financial responsibility, and administrative capability. During a program review, reviewers evaluate the school's compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the school must take to improve its future administrative capabilities.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I see. And what do your annual reports show?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The annual reports detail by frequency the most common findings identified in the annual compliance audits conducted by independent auditors , and identified through program reviews conducted by the Department of Education at institutions of higher education.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "3dd4dc223570cd3e93ac132a186fde29", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello i would like to get information about Program Reviews", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to know the parts of your supervisory functions?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "As part of its supervisory duties, the Federal Student Aid FSA routinely conducts program reviews to confirm that a school meets the FSA's requirements for institutional eligibility, financial responsibility, and administrative capacity.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How can I access all the associated documents?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "To access all documents associated with Clery Act focused reviews, visit the \"Clery Act Reports\" page. \"Clery Act Reports\" page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "and what do the reviewers do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Reviewers assess the school's compliance with FSA requirements, assess responsibilities for performance errors, and identify actions the school should take to improve its future administrative capabilities.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "And what should I do after visiting the page?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Visit the \"Third Party Services Program Reviews\" page. \"- Third Party Browse Program Manager\" page. An overview of the main results of the program review and audit by fiscal year is also available.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "and what do these annual reports reveal?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "These annual reports detail by frequency the most common findings identified in annual compliance audits conducted by independent auditors and identified through program reviews conducted by the Department of Education at higher education institutions.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "49b56eba3a8c39f56ad4cc4cc1906429", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are the program reviews for?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Did you want to know about the program oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no, just wanted to know what they are", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "can I look at some reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can visit the \"Third-party Servicer Program Reviews\" page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "where can I get the Clery act reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can find those by visiting the \"Clery Act Reports\" page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what comes next after a program review is done?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Federal Student Aid will issue a Final Program Review Determination, which is a report that includes each finding identified in the program review report, the school's response, and the Department’s final determination. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "that's the FPRD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, the Final Program Review Determination (FPRD)", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "cc260d5af47bb4b05a55b46eff97923f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What Program Reviews does federal student aid routinely do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you mean as part of their oversight duties?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No that is not what I mean.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "Does federal student aid issue a final report of the determination of the program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Yes, Federal Student Aid issues a Final Program Review Determination which is the report that has each finding identified in the review report, the school's response, and the Departments final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do I locate Final Program Review Determinations from completed third-party servicer program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You would need to visit the \"third-party Servicer Program Reviews page.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What happens after completing the program review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Federal Student Aid will issue a Final Program Review Determination which is a report that includes each finding identified in the program review report, school's response to the findings, and the Department's final determination.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What else does the FPRD do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "The FPRD identifies liabilities if there are any and they are calculated based on the findings of the program review; provides instruction for the payment of those liabilities; notifies them of its right to appeal the amount of liabilities as appropriate; and closes the program review.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "333fa5cae9d24912d20c5a18119678bf", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, what are the program reviews?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Its purpose is to supervise the different programs granted.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "What other roles do you have apart from supervision?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "What does it take to do a focused review?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is important that you review the Clery Act Reports.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What you need to know To locate final program review determinations for full reviews.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Look for information related to Third-party service program reviews.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What does FY2018 consist of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Found Final Program Review Determinations and Expedited Determination Letters.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "What is Federal Student Aid issued by FPRD?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "It consists of the Final Program Review Determination, which is a report that includes each finding identified in the program review report.", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "0f9db9fb71ab8ffa38faf6c8b54a87d7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I receive a Student Aid Report", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should review your Student Aid Report carefully to make sure it is correct and complete.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my SAR application is complete, what should it appear?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "If your application is complete, an Expected Family Contribution EFC will appear in the upper right corner of your SAR.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Can you explain to me better what the SAR report is?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your SAR Student Aid Report is a paper or electronic document that gives you basic information about your eligibility for federal student aid, as well as a list of your answers to FAFSA questions.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What should I do with my SAR?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you already have your SAR?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not yet", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "and in case of having it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "evísalo cuidadosamente para asegurarte de que sea correcto y completo. La escuela que mencionó en su formulario FAFSA utilizará su información para determinar su elegibilidad para recibir ayuda financiera federal y posiblemente no federal.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "1280944e244ef83e9c34a76b0cf7a63a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what co-debtor means?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, spouse of an applicant who started an Income-Based Payment Plan Application.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "It is noteworthy that you are not required to repay this loan by signing the borrower's IDR request.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can you explain more about the ones you just mentioned?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "The FSA consists of the Joint Signature Code / Reference Number.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "As requirements you need the Reference number / joint signature code.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How do I verify the FSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You need to do an FSA verification.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I do not have the reference number / joint signature code?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you do not have the verification elements, contact the IDR applicant.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can you give me the instructions to carry out such a process?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You have to contact the applicant to carry out the procedures.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "d1276c0765c36bedfaa3b46b3d273e0e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I'm looking information related to the types of aids that you bring.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, no problem, we can help you with all the information you may need.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know which are the grants?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't really know what they are, I hope you can explain it to me. But later.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "What about scholarships, would you like to hear about it?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Sure, I would love to. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Alright. It's a type of aid based on academic or other achievements, or on financial need, to pay for school.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Oh, that sounds great. But this is for everyone who apply for it?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Basically, yes. But is always necessary find out if you are eligible for it, that's when you check out your FAFSA4caster.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "I read somewhere, something about loans. Can you tell me about them?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, no problems. Loans, are money you borrow to pay for college or career school. Ths is money you will need to repay.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "So this is all I need to know to apply for this?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "basically, yes. You just need to explore how financial aid works, learn about the aids and find if you are eligible.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "ee2733459651ce963976f781f6cb2386", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, can you tell me how you can determine the amount of federal aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Various data are used to determine the amount of aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can you tell me what the COA is, please?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, it's the amount it will cost you to go to school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "It is also worth noting that you must attend at least half time.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 5, "utterance": "Can you explain that procedure to me more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "It is noteworthy that COA is always an estimate.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is non-need based aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "The person in charge of estimating how much you can receive is your school.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "For example, suppose COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships.", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Excellent.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The total amount can reach about 12 thousand dollars.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "093b1569796ff3d5508228fb1a477753", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If an offer of school aid informs me what financial aid can I receive at a university, which should I be sure of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "have you applied to various schools?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "If I need to take out a larger amount of private loans in one school than in another, what should I present?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. Read about federal loans versus private loans.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I understand but how can I calculate the net price?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You must follow a few simple steps to calculate your net price, or net cost, for each school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "ok and one of the steps is the cost of attendance but does it all include it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "If you do not include it, request this figure from the financial aid office. Make sure it includes the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "If I don't understand what's in your offer of help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "contact the school financial aid office", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f598ad67bb5f143efa64bc8c3c2b0e42", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I would like you to guide me, I recently left the school and the school did not make the required return of the loan funds to the loan administrator, what proceeds?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "of course we can help you get more information about the unpaid refund registration to see if you can qualify\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "dropped out of school after receiving a loan from the Direct Loan Program?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "the school did not make the mandatory repayment of the loan funds?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "How much of my loan will be canceled if I am approved for loan cancellation?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Only the part of your loan that your school should have returned will be canceled. Contact your loan servicer for more information.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "If a parent who received a Direct PLUS Loan to help pay for their child's education. Can your loan be canceled due to an unpaid refund?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The loan amount that the school should have repaid will be canceled. Contact your loan servicer for more information.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "your child dropped out of school but the school did not make the required repayment of the PLUS loan funds?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "no", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4712883b64ee0da86ab59a0be6e3d845", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, what if I don't certify my income and my family size before the annual deadline?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Please note that it is important that you certify your income and family size by the specified annual deadline", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Ok, I understand, but if I don't recertify my income before the deadline, what will I do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "it would have consequences but they vary according to the plan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand but if I have not filed a federal income tax return in the last two years?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case, alternative documentation of your income will be used to determine your eligibility and calculate the amount of your monthly payment.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "under what conditions would my AGI be used?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have you filed a federal tax return in the past two years?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "your AGI cannot be applied at this time", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What other options do I have if I need help paying my student loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should contact your administrator, but you may be able to extend your repayment period through the Extended Repayment Plan or through loan consolidation. You can also temporarily suspend your refund by deferral or forbearance.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0813a1728900987ee79b2c0ef511099a", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi I have a federal student loan and am wondering if I could repay it under an income-driven repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You might be able to repayment it under an income-driven repayment plan but it depends on what type of loan you have.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a FFEL Program Loan or a Federal Perkins Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "I have a FFEL loan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You might be able to get a Direct Consolidation Loan and then you could repay under the REPAYE plan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "How do I go about applying for an Income-Driven Repayment Plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "To apply for an Income-Driven Repayment Plan you will have to complete the paper application and provide a paper copy of your most recently filed federal income tax return or IRS tax return transcript.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What would my payment be under the REPAYE and ICR Plans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Your payment is always based on your income and family size, regardless of any changes in your income.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is there somewhere where I can learn more about income-driven repayment plans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "You can browse our Income-Driven Plans question and answers page for more information.", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "Thank you. Where can I find these pages?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "On our website.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "6419452b51d37fee10071a150568c6ac", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I be a highly qualified teacher?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If you can be, you should only know that there are basic requirements that all teachers must meet to be considered highly qualified. There are also additional requirements that you must meet depending on whether you are a primary or secondary school teacher, and if you are new to the teaching profession.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What are the additional requirements for elementary school teachers who are new to the profession?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you an elementary school teacher who is new to the profession?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "ok note that you must have demonstrated subject knowledge and teaching skills in reading, writing, math, and other areas of the elementary school core curriculum by passing a rigorous state test.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How can I demonstrate a high level of competence?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "well you can meet certain requirements to achieve it", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what are the additional requirements?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you meet the applicable requirements for an elementary, middle, or high school teacher who is new to the profession?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "you may be eligible to be highly qualified as a teacher", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "What are the eligibility requirements?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "one of them is that you must have worked in an elementary, high school, or educational services agency that serves low-income students in a \"low-income school or educational services agency.\"", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b5567fbacdae5ed24d30527a1dca479e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have FFEL loan and am wondering how much loan forgiveness am I entitled to?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The maximum amount is either $17,500 or $5,000 depending on the subject area taught.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have loans under the Direct Loan Program or the FFEL program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No I only have a FFEL loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What are the basic requirements for all teachers?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "If you are a teacher at a public charter school you are considered to have received full state certification as a teacher if you meet the requirements set forth in the state's public charter school law.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I am a qualified teacher and was wondering if I could get my federal student loans forgiven as a result of my service as a teacher?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you teach full-time and meet all the other qualifications you may be eligible for forgiveness of up to $17,500 on your student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "I have a Direct Consolidation Loan, does this qualify?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized or Unsubsidized Federal Stafford Loan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "At what time after I qualify can I apply for teacher loan forgiveness?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can apply once you have completed the required five consecutive years of qualifying teaching.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "011ed108ec1fde84e22a071d2c29b9ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know why I should go for Exit counseling, if it is important or can I skip it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you know what Exit counseling is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No I don't have any idea what it is.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you know who should be going for exit counseling?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I have no idea.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you any idea as to how long the counseling process takes?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I don't know.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a verified FSA ID?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I have a FSA ID.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Then you will be able to go for exit counseling.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How do I know if I have to complete exit counseling?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program must complete exit counseling each time they drop below half-time enrollment, graduate or leave school.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b6165c585991579344e5ac47a3e304ae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to know when a repayment plan can start.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The repayment plans starts with a lower payment that increase every two years and this can goes for 10 to 30 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a low income that you think and it will be a problem for the repayment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "NO, not really, my income is not so low, but I need to have this in consideration.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Great, thank you. But what can you tell me about the payments that I need to do every month?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Well, if you have a consolidation loan the monthly payments start out low and get increased every two years.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I see, that sounds good. But this goes with the federal loans, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, that's for the william d ford federal direct loan program.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "And all the loans programs can be consolidated?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, every program can be consolidated. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "There are any subsidized loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, there are, the kind of direct one.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0b2463a734bb5bf15e8bf52ffc9956a6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'm an undergraduate student and would like to preview the Direct Loan MPN. How do I go about finding this information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "You said you are an undergraduate student, it that correct?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "No that is not right.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a graduate/profession student with a subsidized or unsubsidized loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No I'm not a professional student.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you the parent of an Undergraduate Student?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No I'm not a parent of an Undergraduate Student.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Can you please explain to me what a Mater Promissory Note is?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "A Master Promissory Note or MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education.", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "May I received more than one loan under a MPN?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes you may received more than one loan under an MPN over a period of up to 10 years.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "271ffd8e248b1c58d0239acbf7bcffcc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "who is the audience you are trying to reach with your sites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You can share our information with potential college students, their parents, and counselors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have a website that gets a lot of traffic from any of those people I just listed?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yep, our site is school related ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can share our information about federal student aid with them.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "what kind of information do you have to share?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "On StudentAid.gov we provide in-depth information on federal student aid programs, applying for financial aid, and repaying student loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "do you have banners that we can use?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, we have FAFSA banners available in English and Spanish.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "How do we save it so we can use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Just highlight the text of the HTML, copy it, and paste it into the HTML document for your page. Then download the image.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "Do you have something other than banners?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "We have text options where they can link to StudentAid.gov", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "5737a338a2687dfbf81dd0149e883a21", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I want you to help me with information on the availability of federal student aid for college\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course we would also like you to share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you frequently visit their website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "I am currently displaying the static banners from StudentAid.gov. What do you recommend me?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "that good. remember to include the HTML codes, see the table below that links to StudentAid.gov.\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "and what is the objective of these banners?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "are you currently showing banner ads?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "in that case highlight the HTML text, copy it and paste it into your page HTML document. Then download the image. The exact method of saving these images to disk or to your hard drive will vary depending on your operating system, browser choice, and other factors.\n", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "95e36b4df0e510e4af8de86ac7e38633", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm ready to link to you", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, you can share our information with potential college students, their parents, counselors or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Is your website frequented by potential college students, their parents, counselors or other mentors?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes, we get a lot of them coming through", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You are perfect to help us share information about federal student aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "how can they benefit from your sites?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "We provide in-depth information on federal student aid programs, applying for financial aid, and repaying student loans.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What do you have for us to put on our site?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You can select text or web banners to put on your site to make your visitors aware of our resources", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "what financial aid info do we link to?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can link to fafsa.gov which is the official site of the Free Application for Federal Student Aid FAFSA form", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "what kind of text banners do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can get one that sends students to visit StudentAid.gov", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "0559ca16e3613e45493fe7d2fae395c0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "asdfas", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "sadfa", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "sadfsa", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Sure, there is no problem about it. You can always share this kind of information with your web audiences. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Which one is most complete website you have related to this kind of information?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The best choose would be studentaid.gov, it has the most complete information in-depth on federal student aid programs, how to apply and the repay of the loans. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I'll have to create a whole post for the information right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Not really. You can do that or you can link your site to ours through banners directly to the information you want to share, this will save you time and effort. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you know how to use this kind of banners?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "Yes, I kinda do. It should be not hard to do.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Sure it is. It's very easy, you just need to highlight the html text, copy it and paste it into the html document of your page along with a image.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "This applies for any kind of banner?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, the variants will depends on your operative system, choose browser and others factors.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2f60bdeed982f7c1c20f39e666510b31", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to contact you and help spread the word about the availability of federal student aid for college.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and what should i do?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\". \"save\" or \"download\" the \"image\" or \"image\"\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what are StudentAid.gov Banners?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment.\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have banner ads?\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "you're right\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\". \"save\" or \"download\" the \"image\" or \"image\"\n", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0d0f694015575f5840b6471eae2efb49", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to connect with you and help spread the word about the availability of federal student aid.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?\n", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, in that case, you can help us share information about federal student aid with your audience.\n", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What do I do if I am showing the static banners of StudentAid.gov?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "in that case remember to include the HTML codes; See the chart below that links to StudentAid.gov.\n", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "can you give me information about the Disclaimer\n", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "StudentAid.gov and fafsa.gov are registered domain names of the United States government. The inclusion of the attached banners on the websites maintained by other public and private organizations is not intended to endorse any expressed opinion, or products or services offered, on those external sites.\n", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "okay. And what do I do when I present the banners?\n", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "it is important that you highlight the HTML text, copy it and paste it into your page's HTML document. Then download the image. The exact method of saving these images to disk or to your hard drive will vary depending on your operating system, browser choice, and other factors.\n", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "and these sites are under which government's domain?\n", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "StudentAid.gov and fafsa.gov are registered domain names of the United States government.\n", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "b8d025aa47b57fd4f1b20522942befd1", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I'd like to connect with you and help spread the word about the availability of federal student aid.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course Share our information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do potential college students, parents, counselors, or other mentors frequently visit your website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can help us share information about federal student aid with your audience.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "and what else can i do?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You can select text or web banners to put on your site so that your visitors know the following resources", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "And what are StudentAid.gov Banners?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "These StudentAid.gov banners, available in English and Spanish, can be used to link directly to StudentAid.gov, where students can learn about college planning and payment.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you know what to do with each of the banner ads below?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "and you know what else you should do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "no", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 13, "utterance": "Are you displaying the static banners of StudentAid.gov?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 14, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 15, "utterance": "remember to include the HTML codes; See the chart below that links to StudentAid.gov.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f8ae95b60649a49988a91f2c7e3f8e32", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a way to spread the word about the availability of federal student aid for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would have to link to us to share the information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you have potential college students, their parents, counselors, or other mentors that frequent your website?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't have all those people mainly college students.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What do I have to do to download a banner ad?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You should highlight the text of the HTML, copy it, and paste it into the HTML document on your page and you would have to download the image.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if I right click?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you right-click on an image you will see an option to save or download an image or picture.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What options are available for linking to StudentAid.gov?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "There are four text options available for linking.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Where do I go for info regarding federal student aid from the US Department of Education's office of Federal Student Aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should visit StudentAid.gov.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "98acd742e96d8c637c90ffde8589a0e7", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I share the voice about the availability of federal student aid for college or vocational school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "With us you will be able to share our information with potential college students, their parents, counselors, or other mentors.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what can i do if they visit my website frequently", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can help us share information about federal student aid with your audience.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What type of text or web banners can be placed on our site?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "one is StudentAid.gov provides detailed information on federal student aid programs, applying for financial aid, and paying off student loans.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you give me details of the FAFSA Banners", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "These FAFSA banners, available in English and Spanish, can be used to link directly to fafsa.gov, where students can complete the Free Application for Federal Student Aid FAFSA", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Do you want to choose one of the banner ads?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "It is not necessary", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "do you want to save the banner ??", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 11, "utterance": "yes", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "click on an image you will see an option to \"save\" or \"download\" the \"image\" or \"image\".", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "660589fbfefaac122d8932875ff3a291", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need some information about entrance counseling, please.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Of course. Do you wish to know what Entrance Counseling is?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, please explain.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Have you NOT previously received a Direct Loan or Federal Family Education Loan FFEL?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I have not received any of those.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case the Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What if I am doing the entrance counseling to get a loan as an undergraduate student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I get that. And what if I'm completing entrance counseling to borrow a loan as a graduate or professional student instead?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans, Direct Unsubsidized Loans, and Direct PLUS Loans.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "That makes sense. I've asked this before, but I need you to elaborate on it: what if I am completing the entrance counseling to get a loan as an undergraduate student?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "470e35c8709197e5c33cb7bac57669c8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can non-US citizens qualify to receive federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, non-US citizens qualify for federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Would my parents citizenship affect my ability to get aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Absolutely not, you can still apply for aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Is there a US Department of Labor free online scholarship search I could use?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there is a US Department of Labor free online scholarship search that you would be able to use.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is a person who is considered DACA eligible for federal student aid?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Undocumented and DACA recipients are not allowed to get student aid; but you could still be eligible for state or college aid and private scholarships; and you should check with the school you would attend financial aid office.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "When can I not receive federal student aid?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you not an eligible noncitizen and you have only a Notice of Approval to Apply for Permanent Residence?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, that is the case I am not an eligible noncitizen and only have a Notice of Approval to Apply for Permanent Residence.", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "Then you are not able to receive federal student aid.", "topic_id": 4, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "What if the expiration date has passed for my documents?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You are not eligible noncitizen and would not receive federal student aid.", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "7b9641a604a8bfbf6f2f83a24392d8bc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I am not a US citizen, do I not qualify for federal student aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should not assume that you cannot get help just because you are not a citizen.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "ok i understand but does my parents' citizenship affect my eligibility for help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "No, your parents' citizenship status does not affect your eligibility for federal student aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I think I am not an eligible citizen and cannot receive federal student aid", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you have a Notice of Approval to apply for permanent residence I-171 or I-464?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "it's not my case", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in the United States on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant exchange visitor visa?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "It is not my case either", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Do you have a G series visa belonging to international organizations?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "you are correct you are not an eligible citizen for now.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "I am an ineligible citizen in which category do I identify myself?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "you are a permanent resident of the USA. With a Form I-551, I-151, or I-551C Permanent Resident Card, Alien Resident Card, or Alien Registration Receipt Card, also known as a Green Card", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "ab5886aedfb6f8283ce9c8f6dd54e46f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "just wanted to know about getting financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, don't forget to try and accept the financial aid funds you won't have to pay back", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Has your school financial aid office sent you an aid offer?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, haven't asked yet", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what about loans, any tips?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Make a budget so you borrow only what you need", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "what does a promissory note do?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "If you sign it you are promising to repay your student loan.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "what do I do when they offer me financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You might have to sign the offer and mail it back to the school ", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what if the aid offer is too complicated to understand?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Contact the school and make sure you understand what you're accepting.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b4ded6b50ad2fbd716b20cfde996fff3", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am looking for further information on the Income-Sensitive Repayment Plan and am wondering where I could go to get this information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The main feature of these plans is that the payments increase or decrease based on your annual income", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think you may be seeking to make lower payments on your FFEL Program Loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am looking to do this", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Well, in that case, this plan might just be for you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "How do monthly payments on this plan work?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, monthly payments are a feature", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Is your FFEL Program loan owned by the UD Department of Education?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, the ED own my FFEL Program Loan", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "So to further your queries in this regard, you are advised to contact your loan servicer", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If I am looking for more information regarding all the federal student loans I have/have received, where do I go?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can visit My Federal Student Aid to get this information, where you will also find contact information for your loan servicer", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "688d876e1d8b7890a7af1ec5d16379fe", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "would you give me information from the Public Service Loan Forgiveness", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you work for a US federal, state, local, or tribal government or a nonprofit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if i work for a federal government", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "in this case you may be eligible for the Public Service Loan Forgiveness Program", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What do I have to take into account to qualify?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Please note that if your PSLF application is denied because some or all of your payments were not made under a qualified payment plan for PSLF you may still be eligible", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "What happens if you have made 120 qualified payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "in this case, you must complete and submit the Public Service Loan Forgiveness Application: PSLF Forgiveness Application.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "what are the resources of the PSLF?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "one of them is Public Service Loan Forgiveness: Request for forgiveness", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What do I have to be To qualify for PSLF", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you employed by a United States federal, state, local, or tribal government or by a non-profit organization?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "it's not my case", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 13, "utterance": "I am sorry to tell you that you will not be able to qualify for the PSLF", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f9ba63c599d22acf900cb06e8ca09c03", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I get a Public Service Loan Forgiveness", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you work for a US federal, state, local, or tribal government or a nonprofit organization?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not for any work", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "how can i be eligible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Good If your PSLF application is denied because some or all of your payments may be eligible for forgiveness through Temporary Expanded Public Service Loan Forgiveness.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I worked for a tribal in the US?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "You may be eligible for the Public Service Loan Forgiveness Program. Read on to see if you can qualify.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What are the Resources of the PSLF?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "a PSLF Public Service Loan Forgiveness Help Tool", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What do I have to do to qualify for PSLF?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "you are employed by a federal, state, local or tribal government of the United States or by a non-profit organization?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "I have not worked on it", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "I am sorry to tell you that you cannot qualify for the PSLF", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "fc9d560aebe426d58e21404e6deedd47", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "dfgsfsdfdfs", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Sure thing, Do you have work or do any kind of service during your loan that could help you with this?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I think I have what is needed for this.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Great. Have you worked or served as an early childhood education provider?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I have none experience in that.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you been employed at a child or family services agency? ", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, not at all. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "have you been a faculty member at a tribal college or university?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I am working in a tribal college.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Great. That can help you to qualify for a full or partial perkins loan cancellation, depending on the type of loan you have.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And if I get elected for that, I'll be able to do what?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "You know that you be able to get your loan discharged, right?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "Oh great!, Yes, I get! Thanks.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "No problem, If you qualify for this you will be released from your obligation to repay your loan.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "2b3e9454f18d2410f7dfb065ddf3aae9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what are the employment or volunteer services that qualify for the cancellation of the Perkins loan", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you want to opt for a Perkins loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "if I want to choose", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "you work as a provider of early childhood education?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "not related to that", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you an employee of a children's or family services agency?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no neither", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you a faculty member at a tribal college or university?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yeah that's right", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "in this case if you may be eligible for a Perkins loan", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Can my loan be canceled for teaching at a private school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "good if the private school has established its nonprofit state with the Internal Revenue Service, and if the school is providing primary or secondary education in accordance with state law", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "f6da8d69a6c004ff0a7e21b5d1bbf66f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the Extended Repayment Plan under the Federal Student Aid Program?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "This is a plan that allows users to avail of loan repayments over a period of up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think that you might only be able to lower repayments over a longer period of time allowed by the Standard Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, I don't think that I will affected in that way", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What are Eligible Federal Loans that are available through the FSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "There are a number of federal loans available from the William D. Ford Federal Direct Loan Program and the FFEL Program, which are eligible", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "How do I become eligible for an Extended Repayment Plan if I am a Direct Loan borrower?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "To become eligible, you must have no outstanding balance on a Direct Loan as of October 7, 1998 or on the date you obtained a Direct Loan after October 7, 1998. You must also have more than $30,000 outstanding in a Direct Loan", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What options under the Extended Repayment Plan do I have I if I have more than $30,000 outstanding in an FFEL Program Loan? ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "In this instance, you can choose an Extended Repayment Plan for your FFEL Program Loan, you will not be eligible for the Plan if you have less than $30,000 in a Direct Loan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "How can I utilize the Loan Simulator under the Extended Repayment Plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The company that provides your federal student loan can help you choose whatever loan repayment plan that suits you best", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "89a08ac92049f05d17965656f14a5d07", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how long are extended repayment plans", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to make lower monthly payments over a longer period of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no that is too long", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what do I need to get on the extended payment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Direct Loan borrower?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I haven't borrowed anything", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what types of loans can we extend?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for the Extended Repayment Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "does it matter if I had a direct loan already?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "If you are a Direct Loan borrower, you must have had no outstanding balance on a Direct Loan as of October 7, 1998, or on the date you obtained a Direct Loan after October 7, 1998, and you must have more than $30,000 in outstanding Direct Loans. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "31eda0e6e74e66e7799dc8611b9ad59e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long does the extended repayment plan allow you to pay your loan back?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You could make payments up to 25 years on the extended payments plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like to make lower monthly payments over a longer period of time than under the standard repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I would like to make lower payments over a longer period of time.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "That is great because the extended repayment sounds like it is right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What are the eligible federal loans for the extended repayment plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Direct Subsidized Loans is one of the eligible federal loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What if I am a FFEL borrower can I qualify for extended repayment plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "You must have more than $30,000 in outstanding FFEL Program loans and have no outstanding balance as of October 7,1998.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "What if I have $35,000 in outstanding FFEL Program loand and $10,000 in outstanding Direct Loans?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You would be able to choose the Extended Repayment Plan for your FFEL but not your Direct Loans.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What federal loans are eligible for the Extended Repayment Plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "William D. Ford Federal Direct Loan and the Federal Family Education Loan are eligible for the Extended Repayment Plan.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "929cb1ea6b9ecc97ff26bfc31543887d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long does the extended repayment plan let me pay back my loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You would be able to make payments up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I really need to make lower payments over a longer period of time than the Standard Repayment Plan, is this possible?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, you can with the Extended Repayment Plan and it sounds right for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "How much do I need to have in FFEL Program Loans to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "You would need to have $30,000 in outstanding FFEL Program Loans; but Direct Loans are not eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "What Federal loans are eligible for the Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The William D. Ford Federal Direct Loan and the Federal Family Education Loan are eligible for the Extended Repayment Plan.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "How much can I have in outstanding FFEL Program Loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You would need to have $30,000 in outstanding FFEL loans and no Direct loans can be used in the Extended Repayment Plan.", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What eligibility requirements are there for the Extended Repayment Plan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Are you a Direct Loan borrower?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 12, "utterance": "No I am not a Direct Loan borrower.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "cd7374780cdf360d78bf672024c396a0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I want information about the Extended Payment Plan", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The first thing to know is that payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower monthly payments over a longer period of time than plans like the Standard Payment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "then the Extended Payment Plan may be right for you", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "and who can help me choose the best plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Your loan servicer, the company that handles the billing and other services for your federal student loan, can help you choose the loan payment plan that is best for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "What loans are there subsidized?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "there are the federal subsidized Stafford Loans", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "And the company that handles billing can help me choose?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "And the company that handles the billing and other services for your federal student loan can help you choose the loan payment plan that's best for you.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "If I have $ 35,000 in outstanding FFEL Program loans and $ 10,000 in outstanding direct loans, which plan can I choose?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You can choose the Extended Repayment Plan for your FFEL Program loans, but not for your Direct Loans.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "8e8114394629a7e0adcdf4bb34c0f2b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "how long are payments extended on the extended repayment plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "so it's more time and the payments are lower?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The Extended Repayment Plan may be right for you if you want lower monthly payments.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "can you show me what payments will look like so I get what I need?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Your loan servicer can help you choose a loan repayment plan that’s right for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "can a direct subsidized loan be on the extended plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, Direct Subsidized Loans from the William D. Ford Federal Direct Loan Program are eligible for the Extended Repayment Plan", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "how do I know if I'm eligible to use this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you a Direct Loan borrower?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must have had no outstanding balance on a Direct Loan as of October 7, 1998, or on the date you obtained a Direct Loan after October 7, 1998, and you must have more than $30,000 in outstanding Direct Loans. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "0c3b6ff5a3fb90b41ed9dbed8c429e20", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need extended repayment plan help", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The Extended Repayment Plan allows you to repay your loans over an extended period of time. Payments are made for up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you looking to make lower monthly payments over a longer period of time than under plans such as the Standard Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "The Extended Repayment Plan may be the right one for you.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "can I extend payments on a FFEL loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, FFEL Consolidation Loans are eligible for the Extended Repayment Plan", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "what other loans can you get extended payments for?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Some loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for the Extended Repayment Plan ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "is the FFEL plus loan one of those loans that are eligible?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, FFEL PLUS Loans are eligible for the Extended Repayment Plan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "we need more than $30000 in loan debt to qualify right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "If you have more than $30000 outstanding on an eligible loan you can choose the Extended Repayment Plan", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "50ff7d4f3febcd857f444040219604ab", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How long would I have for repayment of my student loans under the Extended Repayment Plan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments could be made up to 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What if I want to make lower monthly payments over a longer period of time than the Standard Repayment Plan offers?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Then it looks like the Extended Repayment Plan may be right for your situation!", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "How would I become Eligible for the Extended Repayment Plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you a Direct Loan borrower?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have borrowed with a Direct Loan for school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "As long as you have had no outstanding balance on your Direct Loans as of October 7, 1998 and you have more than $30,000 in outstanding Direct Loans then you are eligible for Extended Repayment Plan.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What Federal Loans are eligible for the Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program will make you eligible.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What Federal loans are eligible for Extended Repayment Plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Any loans such as Direct Subsidized Loans from William D. Ford Federal Direct Loan and the FFEL Program are eligible.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "0b1b75ef96b194015bb1f4e627aeabae", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you tell me what the Extended Payment Plan consists of?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "One of the important things to note is that it will be paid during the 25 years.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "There are various forms that can be considered for payments, such as the Standard Payment Plan.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Can monthly payments be made?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "It is noteworthy that the payment plans are appropriate in his opinion.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you explain what the Loan Simulator consists of?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are various agencies that can advise you to take the best payment plan that is best for you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "What is the monthly payment?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "It consists of a monthly payment that can last 25 years.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Can you tell me what is the eligible Federal Loans?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "There are various loan plans that are available for students.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 11, "utterance": "What if you are a FFEL borrower? What influences the payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "It consists of choosing the Extended Repayment Plan for your FFEL Program loans, but not for your Direct Loans.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2c627bbfd89e2825523b7ff9be8094b0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "The Extended Payment Plan for how long do you allow to pay the loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Payments are made for up to 25 years", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you need to make lower monthly payments over a longer period of time?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not for now", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok I have a problem If I am an FFEL borrower, but to qualify for this plan, must I not have had an outstanding balance on a FFEL Program loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Correct FFEL Program dates must be October 7, 1998, or the date you obtained a FFEL Program loan after October 7, 1998 and you must have more than $ 30,000 in outstanding FFEL Program loans.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "I understand, but if I need to make lower monthly payments for a longer period of time than in plans like the Standard Payment Plan,", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "then the Extended Payment Plan may be right for you.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "If I want to be chosen for the Extended Repayment Plan and I am a Direct Loan borrower, what should I consider?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "note that you must have had no outstanding balance on a Direct Loan as of October 7, 1998, or on the date you obtained a Direct Loan after October 7, 1998, and you must have more than $ 30,000 in outstanding direct loans", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "how are the monthly payments?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "your monthly payments are a fixed or graduated amount, made for up to 25 years", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "2aea0dd7042c3b367702e0f7f41b0744", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to get some help about loan application for parents.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Great. No problem. Do you know what is the direct plus loan application for parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I have done some research about it.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Awesome, but you need to know that this loan will depend on every school.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I was looking information related to a parent borrower. DO you have anything about this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, there is the possibility to be a parent borrower which allow you some benefits and possibilities.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Is possible to see how this works?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, we can provide you a demo.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Great, and where I can see that?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You need to log in to start, this is very important.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Ok, but, this is something you can apply even with a security freeze on your credit file?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, you can. But you will need to remove or lift your security freeze, because if not, your application won't be processed. ", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "f4a55a931f23695ef29d9ff7d4abc800", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, I wonder what is the Federal student loans for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You must request them and also pay them so you have to be sure.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Sure if you ask for the help.", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "What are the steps to apply for financial aid?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the Federal Perkins Loan Program?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "This program involves providing money for college or vocational school for students with financial needs.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Do you need to be a graduate or a professional ???", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can borrow up to $ 20,500 a year unsubsidized.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "The amount depends on the status you are in.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Of course if you are, an undergraduate, a graduate or professional student, or a parent", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Importantly, you can borrow less than what you offer and you can borrow more loan funds later if needed.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "It is recommended to ask for loans if you need it.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "f845911180dcb7d14f1add4078bdbe43", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "hi", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "hi", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "hi", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "hi", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "hi", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "hi", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "hi", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "hi", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, sorry, but I don'y have neither of those.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Alright, then I must ask, Were you homeschooled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "Yes, I was. My parents decided that was the better for me.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "That's good then, because you don't need a completion credential to show that you're qualified.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "That's cool, right?. Oh ,I almost forgot, heard about something called ability to benefits, too?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "You heard right. That's for people who were enrolled in college or career school prior July 1, 2012.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "25b46c3bfdb8bed790af357c5f70208d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to know what the requirements are to get financial aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "I can help you find out more about the basic eligibility criteria", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "will I need a diploma to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Do you have a high school diploma or a recognized equivalent like a GED certificate?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no I don't have either", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you completed a high school education in a homeschool setting approved under state law?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I never did home schooling", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you in an eligible career pathway program and meeting one of the \"ability-to-benefit\" alternatives needed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no I'm not in that program", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "You don't appear to be qualified to obtain a college education and that is basic eligibility criteria that you need.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "any other way for me to qualify?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Some federal student aid programs have their own eligibility criteria in addition to our general requirements, so you can check with your college’s financial aid office for more information.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "ab054785181de6bcbb7dd362438de44b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How can I file a complaint about how my professional university manages my financial aid?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you think your school is not managing federal student aid funds correctly?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "How can I find out if my school violated its own federal policy or regulations in its administration of federal student aid programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "if your school calculated your eligibility for federal student grants, loans or work - study incorrectly", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "What other point should I keep in mind?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "also if your disbursed school paid your aid or credit balance incorrectly in the wrong amount, at the wrong time, or not at all", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "that doesn't apply to school", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Does your school not have a financial aid administrator but participate in federal student aid programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "no neither", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Has your school or its representative made false or misleading statements about the school's educational programs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 12, "utterance": "in this case you have no evidence to file a complaint", "topic_id": 0, "segmentation_label": 0 } ] }, { "dial_id": "1bdf300a583b16ea1ef514ea67d97ec6", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why must I list a least one college to receive my information when I am completing the FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The school or college information that you gove will be used to determine the types and amount of financial aid that you may need", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "And is there a maximum number of schools that I can list on the FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "When using the myStudentAid app, you can list up to a maximum of schools. When using the PDF FAFSA form, you can list up to 4 schools. Please note that you may add more schools to your FAFSA form at a later date ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "When listing the schools on my FAFSA form, should I list in order of preference?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you hoping to receive federal student aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am really hoping to", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You do not need to list your schools in order of preference for the purposes of federal aid. However some states require that you list your schools in order of preference. You can find all state information on the website by clicking on the relevant state", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Am I able to change my choice of schools that I provide on my FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You will find all the information you need on the website section https://sctuitiongrants.org/faq/", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Are there any implications for changing my list of school choices on my FAFSA form when applying for Grant aid awards?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to inform the relevant state agency. This can be done through the Office of Student Financial Assistance student portal", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "a8e6f2eab371220d93f5f851f3b07174", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what will the college do with the fafsa?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "They will use the information to determine the types and amounts of aid you may receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "do we rank our preferred schools on top?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It does not matter in what order you list the schools for federal student aid. However, to be considered for state aid, some states require your schools to be listed in a specified order.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Do I rank them in order for Oregon?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you want Oregon state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no just the federal financial aid", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "So you don't care about receiving state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yeah", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Okay, but if you change your mind you could find out if your state requires that you list schools in a specified order.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what about South Carolina? what if we put down schools but change our mind later?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can look at the “What if I transfer to another college?” section at https://sctuitiongrants.org/faq/ to find answers.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "4d1ec2e8f67c203fad7a949d2d6e06b8", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to fill out the FAFSA form to find out what I can get for financial aid, but I haven't applied to any schools yet because I don't know where I want to go and what I can afford. Can I leave the school part on the form blank?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Hello, I can certainly answer your question for you. You will need to list at least one school to help FAFSA calculate the types and amounts of financial aid you might receive. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "Well, I know I want to stay in the my home state of Florida for school. Would that help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "To be eligible for state grant aid in the state of Florida, you must list at least one in-state college on your application in order to be considered. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "So I have to know what school I am going to before I fill out the FAFSA?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "No, you have to list at least 1 but up to 10 colleges that you are interested in so they can help figure out what aid you might qualify for. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Ok, I can do that then I guess. Do I have to put my favorites at the top of the list?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "For federal student aid, the order of the schools on your list does not matter. In some states, there is a specified order, but in Florida, the order does not matter. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What if I decide later on a different school than the ones I have listed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "If you change your mind later, you can contact your state's agency in order to notify them of the change. ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "So if I switch school choice, will the financial aid amounts transfer?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You would have to contact your state agency to ask them that to know for sure. ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "49c51271b34879fccac8433d53b3afe2", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I'm looking information related to how to fill the the fafsa form, and the information that I need to put on it. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure thing, no problem. You most be sure that you add at least one school on your fafsa form, so your information to helps to determinate the type and amounts of aid you may receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "This also applies for the state of indiana?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Yes, it applies for every state, you just need a eligible school in state college to be considered for state grand aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "The order of the schools I list is important?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "have you been filling your form considering the schools in a certain order?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I have been putting my main chooses at the top of the application.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Alright. Well that's not really necessary. SOme states require it, but you need to check the list. ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Ok, that's great. But How many schools can I list?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can list up 10 schools online or in the app, or 4 on your pdf fafsa form.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "And what happens if I have to update my school choices later?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You'll have to notify your state agency by changing your institution on some states.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "edce5c4b0660321d1aeb8d8a15ad99b5", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "How many colleges should list in my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You should list at least one college. The schools you choose will use your FAFSA information to determine the types and amounts of aid you may receive.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": " Is there any particular order I should list my chosen schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "For federal student aid, it doesn't matter in what order you list the schools. But for state aid, some states require that you list your schools in a specific order.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Can you tell me more?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": " Are you applying for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you applying for state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "Not really, just curious.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "I just want to know the order in case I want to be considered for state aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You can check our website to see what guidance you must follow on this respect for each state.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "df38edd7b5947ad3ea8d864ba5f91968", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I need to list schools on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Any school that is listed will use your FAFSA information and they then use this to determine what types of aid you receive and what amount", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Do I need to list my schools in order of preference?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you applying for federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I am currently in the process of applying", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The order that you list your schools does not matter if you are applying for federal aid, hwoever, some states require that you list the schools in order. Please review the list of states on the website and the guidance supplied", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can I list any amount of schools on my FAFSA form or can I only list those schools that I have applied for admission to?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can list any school on your FAFSA form, not just those you have applied to", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What if I am unsure about whether I will apply to a school or not, can I provide it in my list of schools?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You can list all schools to which you have applied or might apply", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "How long does it take the school to contact me after they receive my FAFSA form?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The school will have access to your information after a few days. They may not contact you directly with an offer of aid. There is a section on the website that is dedicated specifically to this", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ec845728ee33565091b6a48c363b8357", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Why do I have to list schools or colleges on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The schools that you list use the information that you give on the FAFSA form which will determine what type of and what amount of financial aid you will receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Should I list the schools in any particular order on my FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you applying for or will you be seeking federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Yes, I hope to", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In this instance, it does not matter what order you list the schools in. If you want to be considered for school aid, some states require the schools to be listed in order of preference. There are a list of states on the website that you can look at which will give you the full information for each of those states", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Is it possible to update the list of schools that I put on my FAFSA form at a later date?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "You can do this but you need to contact your state agency by using the Vermont Student Assistance Corporation Student Portal", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What are the requirements for the state of Nevada that need to be followed when listing schools on the FAFSA form?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "To be considered for grant aid, you must list an eligible in-state college. There is no need to list them in order as this will not impact your eligibility for state aid programs", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "What if I want to update my school choices at a later date in the state of Michigan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will need to notify your state agency by accessing the Michigan Student Scholarships and Grants student portal", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "202d3bd50edcfbe020e1baa2347f42c4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Is there a requirement for me to list any schools on my FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "You need to list at least one school, and any school that you list will use your FAFSA information to calculate the type and amount of aid that you may receive", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Is there a specific order required for this list of schools?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Before I answer that, will you be seeking federal student aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "No, I don't think I will", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you hoping to be considered for state aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No, I'm not planning on state aid either", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "How soon after I submit my FAFSA form will my list of schools have my information", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Within a few days of submitting the form, your schools will have your information. They may not necessarily contact you directly with an offer of aid right away, there is more information available on the website", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "Is it possible for me to change my list of schools at a later date on my FAFSA form?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "You are advised to visit the relevant section on https://sctuitiongrants.org/faq/", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2cc4ab65748b4c0871477d50f003a135", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, can you instruct me in filling out the FAFSA form?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Does each school have your information to fill out the FAFSA?", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How are schools ordered to apply for the aid plan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "This is to provide federal student aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "What requirements are needed to apply for federal aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "You can consider other alternatives like state aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What does state aid consist of?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is important to note that for some states the order of listing of schools is paramount.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What does the school selection consist of?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Schools are responsible for receiving any aid for which they are eligible.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Is there a maximum number of schools that can be registered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You cannot exceed 10 schools to register online.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "2bef122cb2dbc0ff058570dd699699ba", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can I get any tax benefits from the IRS in relation to educational costs?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes, you can use tax benefits to get some money back that was used to pay for college expenses, for example tuition costs or loan interest costs", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What types of tax credits are available for higher education expenses?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are two tax credits that can be availed of which help offset the costs involved with tuition, fees, books, supplies or equipment. Thes credits reduce the amount of income tax that you pay", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 4, "utterance": "Have you regularly filed an income tax return in the past?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 5, "utterance": "No, I haven't as there was no need for me to do so", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I have heard about a Qualified Tuition Program, what is this and would it be beneficial to me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "A QTP/529 Plan is a plan that is set up by your school that allows you to either prepay or save up to pay education-related expenses. When you start in college, you can then withdraw funds from this account and any withdrawals made are not subject to tax", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "How will I know if my school participates in a QTP plan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "The financial aid or admissions staff in your school can help you with this", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Can you give me more information on the Coverdell Education Savings Account please?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "This particular account allows you up to $2,000 per year to be put aside for a student's education expenses", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b10670c45754d0ff95de6405e3d6105e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is the difference between a federal student loan and a private loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Are you currently seeking a loan to help you with college expenses?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "Yes, I am about to apply soon and need to get more information beforehand", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You should consider federal loans in the first instance", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What is the process involved for me to get a federal student loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have you considered this federal loan for long or do you know all of the features that are involved?\n", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am strongly considering taking out a federal student loan", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "The process begins with you completing a Free Application for Federal Student Aid FAFSA form. There is more information held on our website to help you through this", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "What type of loan will I be given if I am granted financial aid?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "It is quite likely that you will receive a student loan as part of the package. There are two types of student loans, federal and private and you should inform yourself of the differences between the two", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Who decides what type of student loan I am offered?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your school decides this for you as part of the overall package that is offered to you", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "21f4c678cbba500b511e9ae76b2d19df", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I would like to know if you may be eligible for the cancellation of your federal student loans based on a false certification.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well you need to learn more about fake certification approval to see if you can qualify.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Can I choose which part or all of my primary PLUS loan could be canceled?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Did your school falsely certify your student ability to benefit from your training?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no not yet", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Did you have disqualification status at the time the school certified your eligibility for the Parent PLUS Loan?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no neither", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your school sign your name on the promissory note or other loan documents without your authorization?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes that yes it did", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "in this case your may be eligible for the PLUS loan", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "When you meet the eligibility requirements for a discharge, will the remaining balance of your loan be canceled?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "yes and any payment made on the loan will be refunded", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "05282bcb9da1df86723f9aa17955c2af", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, I have a Federal Family Education Loan and have heard that I might be eligible for a discharge of my loan. Is this right?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Yes this is correct you might be eligible if your college made a falsely certified your eligibility to receive a loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "If my college made this false certification how do I apply for a loan discharge?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There is a loan discharge application that you will have to complete.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "As a parent of a student I received a Direct PLUS Loan, can this loan be discharged due to false certification?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Do you know if the school that your child attended falsely certified that your child would benefit from its training?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "No this is not so.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your child have a disqualifying status at the time the school certified your eligibility to receive the parent PLUS loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes she had a disqualifying status.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Okay", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I believe that someone forged my signature on a loan document and I wish to apply for a loan discharge. How do I go about applying for a discharge?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In this case you should contact your loan servicer and they will be able to help you.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "c7bb8f9d720a1b25339aefac4260e311", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know why secondary schools are missing", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Does your high school not appear in these data files?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "is correct does not appear", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "There are usually two main reasons why you may not see your school listed.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "ok i understand are the same reasons why some districts appear blank on the maps?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "are different conditions but Districts are listed as missing data only under certain conditions", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "What would those conditions be?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "I would have to answer the following question:\nAre you missing the statutory adjusted cohort graduation rate? For example, if districts merged or a new district was created after 2009/10", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "if it is correct we are missing", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "that is why it is shown as missing", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "If Yes, a FAFSA form is submitted but not completed, what does it say?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "In that case the student will receive an email from the Department of Education asking them to correct the FAFSA form. Email from the Department of Education asking them to correct the FAFSA form. the complete form is very necessary", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "5e91c548b9b9afdae84a9ea463ddef5e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "why are the FAFSA completion totals lower than they should be?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Would you like to know why the number of FAFSA submissions or completions is lower than you think it should be?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you a high school counselor or college access professional and want to know what resources we have to help increase FAFSA completion totals?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "yes that will help", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "The Federal Student Aid's Financial Aid Toolkit contains federal student aid information and outreach tools for counselors, college access professionals, nonprofit mentors, and others ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "is there a reason why the numbers are so low for older kids at our school?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We try to identify students that are likely seniors in high school. Most of the older students would likely not satisfy the age criteria requiring applicants to be less than 20 years of age at the cutoff date when we collect data.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "why would a district be listed as having insufficient data?", "topic_id": 4, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Did the district in question merge or is it a new district created after 2009-10 ?", "topic_id": 4, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "it was created after 2010", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "The district would be listed as having insufficient data.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 12, "utterance": "ok, also why are numbers different from year to year for the same data on seniors?", "topic_id": 5, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It probably comes from applicants that had applied in a previous year and weren't listed again", "topic_id": 5, "segmentation_label": 0 } ] }, { "dial_id": "b769077abab7db9a00bf39d672ffd91f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Good morning. I'm trying to submit some FAFSA related information, and find out that I have to submit my parent's information too but, what if I can't do that because mayor causes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "I assume you're a dependent student?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "That's correct. I have this dependent status. What can I do then?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "O.k, lets do some check ups first. Are both of your parents in jail?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 4, "utterance": "Oh, well, in fact, they are. It's kind of shame for me.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 5, "utterance": "Well, don't worry. That's a special circumstance, so you can submit your FAFSA form without having to submit your parent information.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "OH, that really is a relief. That information is kind of mandatory for real or foster parents?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "It is. Whereas you have your real parents or you being adopted, that information is required. But, as said before, there are special circumstances that avoid entirely this requirement.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "I see. Well, that makes kind of sense, in matter of fact. I suppose is the same if it something like my parents living outside U.S., is that right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Kind of. Is that were your situation, you still should report your parent's information, but selecting the \"Foreign Country\" Option from the \"state of Residence\" section in your FAFSA form.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Umm, O.k, O.k. I see there is many options then. Look, I guess that required information touches that from taxes, I'm right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "That's correct. You need to clarify if they have filed taxes being outside U.S.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "098e215e4b2d9f74993f00be0ba77892", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I have a stepfather, do I have to give that information to the FAFSA?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "your stepfather is married to your legal father?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no not married to my legal father", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "And in case if you were you should give that information?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "whether you will need to provide information about your legal father on the application. since a legal father is your biological or adoptive father, or your legal father as determined by the state, for example, if the father appears on your birth certificate. in these cases you must provide the information", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "Who is my father according to FAFSA if my legal father was never married?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "answer the questions by placing that parent.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Is it possible that I can submit my FAFSA without information from my parents as a dependent student?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Yes, but under certain conditions, firstly, are your parents incarcerated?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "if my parents are in prison", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 10, "utterance": "ok in this case if you can be considered a dependent student and you can send your form without information from parents", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What should I provide now that I am an independent student?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "You must provide information about your legal father on the application.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "9ef770e9645bb3609bd739c31f5ca49e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to be ready for school so I need financial aid information", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have checklists with the steps you can take to help your chances of getting into and being able to afford the school of your choice. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Did you want information on helping you with time management for school?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "no, just financial aid stuff", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "do you have one of those checklists for my parents so they can prepare for the cost too?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes there is a checklist that helps parents prepare as their child gets into college", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "are there other resources we can use to be prepared?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you want to know more about what college is like?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "no, I want financial aid know how", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Would you like to view videos about preparing for college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "no unless it's financial stuff", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 11, "utterance": "Would you like a tip about going to college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 12, "utterance": "ok, why not", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 13, "utterance": "What kinds of checklist you got?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 14, "utterance": "We have checklist for parents and students, whether you're years away from college or just about to start.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "06504f71ad5e0582b7543654e53ebe64", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Can you help me with preparing for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure, we have provided several checklists with steps you can take to help yourself or your childs chances of getting into or being able to pay for the school you want to attend.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "What does balancing studying and having fun help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It would teach you about time management.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "Is there a college preparation YouTube playlist I could follow?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you wanting to know what college is like?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I am curious.", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Then take a look at videos in our Prepare for College YouTube playlist.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Would this help my parents also?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, there are checklists your parents could use also.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "agent", "turn_id": 10, "utterance": "Would you like to look at the different checklists?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 11, "utterance": "Yes, I would like to look at them for me as a student and my parents.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "b7586d1f1fdd055525d5d2dcecd1dfc9", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm ready to prepare for college", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Okay, we have provided checklists with the steps you can take to help your chances of getting into school and being able to afford it.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what will I need to not over do the fun and partying?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You need to practice time management ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "is that the kind of info the checklists will have?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Our checklists have many steps you can take as you prepare academically and financially for college. We also provide websites you can explore", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "do you have steps that parents can take to help us prepare?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "We have checklists from elementary school through high school which includes items for them, such as how to support the child in his or her studies, where to set up a college savings account, and what to do when it’s time to apply for financial aid. ", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "any vids?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "yes, are you curious about what college is like?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "yes I am", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can look at the videos in our Prepare for College \" YouTube playlist ", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "1917f3317948ee740997a11245b8587e", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I need to get my kids ready for college so you can help me with that", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Well we have checklists with the steps you can take to help your child’s chances of getting into and being able to afford their school of choice. ", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you think your kids will need help balancing studying and having fun while in college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, they like to have their fun and sometimes over do it", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "They can practice time management to help them succeed in school.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "They're always looking at videos, would you have any videos that talk about school matters?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 6, "utterance": "Are you kids curious about what college will be like?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 7, "utterance": "No, I think they know from some of their older friends.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Would you like a playlist of college prep Youtube videos?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 9, "utterance": "yes that would help", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Do you have any tips for someone who has started preparing for college a little late?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "We have a Last-minute Checklist for anyone who has been accepted into a school and is starting classes soon but hasn't applied for financial aid yet.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "ccec24ab671340d613c65be198a2d80b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What is a good way to prepare for college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are checklists with steps you can take to help you or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you know what is good to learn by studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 3, "utterance": "No, not sure about that.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "Do you have videos I could look at on YouTube?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, you can take a look at the videos in our Prepare for College YouTube playlist that is available.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "I am curious what college is like what can I do?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Taking a look at the YouTube playlist will help you.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "Are there checklists for parents?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, we have checklists from elementary through high school for parents, such as how to support your child in their studies, where to set up a college savings account, and when to apply for financial aid.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "Is there an 11th Grade checklist?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Yes, an 11th grade checklist is available.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "aaa08e65fcd665f72d149577e894b4fa", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I would like to know what would help prepare for college someday?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There are checklists we provide with steps you can take to help you or your child's chances of someday getting into the college you want to.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you realize what balancing studying and having fun can help with?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I understand the concept.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you all ready know that it teaches time management skills.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What if I am getting a late start with preparing for college?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "There are last-minute checklists that are for someone who has been accepted at college and is starting soon but has not yet applied for financial aid.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "Is there a 9th grade checklist available?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Yes, a 9th grade checklist is available at this time.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Will the checklist help with websites to explore?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, our checklists make suggestions on many websites to explore as you prepare academically and financially.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What parent checklists are there?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "The parents checklist start from elementary school through high school and include such things as how to support your child in their studies, where to set up a college savings, and when to apply for financial aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "aef95d3490b2ba529113aff97b0360e0", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I'm a student looking for help with preparing for college. Can you lend me a hand?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We've provided checklists with the steps you can take to help your or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently balancing studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, I am.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case you'll be practicing time management.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Well, that's nice and all, but do you have some checklists or something like that?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. Whether you re a student or parent , years away from college or just about to start, our checklists will help you get ready.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Are you getting a late start?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "No, I have plenty of time to prepare.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Do the checklists on your website include things my parents need to watch out for?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Yes, each of the checklists from elementary school through high school includes items for you, such as how to support your child in his or her studies, where to set up a college savings account, and what to do when it's time to apply for financial aid.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "e536e892bab3d631e4c95de9d9321bfd", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello there. I am looking for information on how to prepare for college. Do you have any advice for me?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Of course. We've provided checklists with the steps you can take to help your or your child's chances of getting into and being able to afford the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Are you currently balancing studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "Yes, sort of.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "Then you'll be practicing time management.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "More like money management. Do your checklists help me prepare for this as well?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes. Our checklists suggest these and many other steps you can take, as well as websites you can explore, as you prepare academically and financially for college.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Sounds great. Well, what checklists do you have?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "Whether you re a student or parent, years away from college or just about to start, our checklists will help you get ready.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "Are you getting a late start?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 10, "utterance": "Nah, I have plenty of time left.", "topic_id": 1, "segmentation_label": 0 } ] }, { "dial_id": "58da0a65b9f31db3ea35e6fe16ba4f6b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I am already an adult and want to know how to prepare for professional college?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Thank you for consulting us. We provide you with a checklist of steps you can take to help your chances of entering and paying for the school of your choice.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Do you want to know how to balance studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "ok we will make you practice time management", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "Can you tell me what is the university like?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Check out the videos on our YouTube Prep for College playlist.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "Would I like to know what happens if I have a late start?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "this Checklist for anyone who has been accepted to a university and starts classes soon but has not yet applied for financial aid", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "Which checklists can help me?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "Middle School Checklist: Parent and student checklists that make the student think about high school and possible careers and encourage parents to monitor student progress.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "What would the parent checklist look like?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Each of the elementary through high school checklists includes items for you, such as how to support your child in their studies, where to set up a college savings account, and what to do when it is time to apply for financial help", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "8cc649c3912c8edaabe255321c8076d4", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what are your preparation checklists about?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "We have checklists with the steps that can be taken to help prepare for admission and school costs.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 2, "utterance": "Would you like a tip on how to balance studying and having fun?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 3, "utterance": "yeah, why not", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "You can practice good time management to be able to do both.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 5, "utterance": "will the checklists help us with the overall college thing?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "Yes, you can view the videos in our “Prepare for College\" YouTube playlist to see what college is like.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 7, "utterance": "what kinds of checklists do you have?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "We have checklists for students, parents, those just about to start school, or those years away from starting.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "is there a checklist for someone that has some catching up to do to get ready for college?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "We have a Last-minute Checklist. It is for anyone who has been accepted at a college and is starting classes soon but hasn’t applied for financial aid yet.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 11, "utterance": "what about a checklist for juniors?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 12, "utterance": "Yes, we also have an 11th Grade Checklist", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "1b51b93f9de19a5140ef92aea857490b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "can you give me hiring information for federal student aid", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Federal Student Aid Acquisitions play an integral role in supporting the needs and goals of the Federal Student Aid program. Federal Student Aid Procurement is responsible for ensuring the efficient and cost-effective procurement of Federal Student Aid products and services, while reducing costs and maintaining compliance with applicable laws, regulations, and Executive Orders", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 2, "utterance": "what can you tell me about the federal IT Student Aid Standards", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The IT Standards Library identifies specific Federal, Department and Federal Student Aid IT standards directly relevant to Federal Student Aid acquisitions.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I understand and the Acquisition Forecast how does it work?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contractual opportunities that exceed the simplified acquisition threshold for each fiscal year. Information on the Federal Student Aid forecast, as well as other acquisitions from the US Department of Education, can be found in the ED Contract Opportunity Forecast.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "Can you give me the contact information?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have questions about Federal Student Aid Acquisition activities?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "currently not", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 9, "utterance": "can you give me details of the procurement notices and contract requests", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "of course take into account the Synopsis of active acquisition, contract requests and other information, including drafts of work statements, special notices, notices of requested sources, etc. , are available at FedBizOpps, the U.S. Government's only entry point for federal business opportunities.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "4e148c69d395b53ab23bccf32d16cffc", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "I want to know what kind of forbearance is available to me", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "The two main types are general forbearance and mandatory forbearance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "which would be the one for me if I'm looking for teacher loan forbearance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "It would be teacher loan forgiveness if you are performing a teaching service that would qualify you", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "what does my circumstance have to be to get a general forbearance?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Are you having financial difficulties?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "no I'm not", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Have medical expenses affected your ability to make your scheduled monthly loan payments?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "yes I had something unexpected come up ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "Your situation makes you eligible for a general forbearance.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "is there a way to get more info on the general forbearance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You can look at the General Forbearance Request for more information", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "2203465c5ad5f4be646310b93f33576d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "what forbearance is there for a student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "There is general forbearance and mandatory forbearance.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "what do I need to be going though to get help?", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Are you going through financial difficulties?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "no ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Have medical expenses affected your ability to make your scheduled monthly loan payments?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "they have", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 7, "utterance": "You are eligible to request a general forbearance due to your situation", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "how does interest work during forbearance for a federal family education loan if I'm not paying off the interest?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Unpaid interest is capitalized and the total amount you repay over the life of your loan may be higher", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "what is discretionary forbearance?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Your loan servicer decides whether to grant a request for a general forbearance. For this reason a general forbearance is sometimes called a discretionary forbearance.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "4db57972397af5cd2521167ba8fb5b2f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If my school closes while I enroll, can I be eligible to be discharged from my federal student loan?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "you need to know the discharge eligibility requirements and how you can apply", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I want to be eligible for a 100 percent down payment on my William D. Ford Federal Direct Loan Direct Loan Program loans", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 3, "utterance": "Were you enrolled when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 4, "utterance": "was not enrolled", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "Were you on an approved leave of absence when your school closed?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 6, "utterance": "I was not on leave", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Did your school close within 120 days of retirement?", "topic_id": 1, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 8, "utterance": "not my case either", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 9, "utterance": "We are sorry to tell you that you may not be eligible for the loan program", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "I understand and can you give me details of the registration process", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You must contact your loan administrator about the application process for your loan to be canceled.", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "6e6f499ce141444a7791d573bb919f1b", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi, What are the eligibility requirements for a discharge of my student loan if my school closes?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "If your school closes while you are enrolled with them or soon after you withdraw you may be eligible for discharge of your federal student loan.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "I have loans with the same school or different programs. Before I could complete any of the programs my school closed. What happens in a case like this?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "In a case like yours only loans you received for a program that you were unable to complete because of the school's closure are eligible for discharge.", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "What happens if I enrolled for say Program A but decided not to continue with Program A and then transferred to Program B?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "In that case as you were unable to complete Program B because the school close only the loans you received for Program B may be discharged.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "If my school closes which loans are eligible for discharge?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Do you have a William D. Ford Federal Direct Loan, a Federal Family Education Loan (FFEL) or a Federal Perkins Loan?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes I have one of those loans.", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "In that case you may be eligible for a 100 percent discharge of your loan if your school closes.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "My school closes and I need a copy of my academic transcript. Where can I get this?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You should contact the state licensing agency in the state where the school was located to find out if the state has the records.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "dcf232590e64e3da027d3202fac83f44", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "when do I get the money for my books?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Has you school provided a way for you to obtain your books and supplies by the seventh day of the term?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "no that's why I'm here asking", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 3, "utterance": "can you tell me what I can do if I can't get the ISBN number for my books?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "If you can't get the ISBN then you can ask the school for the author, title, publisher, and copyright date.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "when will a parent on a direct plus loan get the money for their daughter's school?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The school will give out the loan money by crediting it to the child’s school account to pay tuition, fees, room, board, and other authorized charges. ", "topic_id": 2, "segmentation_label": 1 }, { "da": "response_positive", "role": "user", "turn_id": 7, "utterance": "how do I know if they should be giving me money for the books I need?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 8, "utterance": "Are you eligible for disbursement 10 days before the term begins?", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 9, "utterance": "I guess not otherwise I would be getting my money", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_negative", "role": "agent", "turn_id": 10, "utterance": "Your school does not have to provide a way for you to obtain your books and supplies by the seventh day of the term.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "93581640265a7f1c04887ba23a008d0f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hi there. I would like to have some information related to receive financial aid as student.", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Sure. We can bring you the best help we can provide to you. Is very important that you know that are the college or career school and not the u.s. department of education who are in charge to distribute the federal student aid.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "Oh, I see. That's very important thing to know. But when I start receiving the aid?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "The type of aid you accepted will affect when you will get your aid.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "I see... But then, how I gonna get the textbooks and all the material I need for the classes?", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 5, "utterance": "The school must provide you a way to get for you to obtain your books and supplies by the seventh day of the term. You were elected for disbursement?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 6, "utterance": "Yes, I think I have.", "topic_id": 2, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 7, "utterance": "Great. That way they most provide you the supplies you need days before the term begins. You are aware that this will give you a credit balance, right?", "topic_id": 2, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 8, "utterance": "Yes, I know that the money will be the one left over they take the part for all the tuition, fees and other charges. ", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 9, "utterance": "That's right. The same way they will provide you all the supplies you need in time, so you don't have to worry to start the course without the things you need.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "Ok, great. I need to ask them to do the payments of they do it by their own?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "The school must do the payments directly to you at least you ask for a different method of payment.", "topic_id": 3, "segmentation_label": 0 } ] }, { "dial_id": "aced8883d86eeba05d57c686e283b71d", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "is there a way to know how much financial aid I will get ?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "We have a tool that will give you an estimate of the federal student aid you might receive, would you like to try it?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes that's just what I was looking for", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You can use the FAFSA4caster", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "can older students use it?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Yes, adult students also can use FAFSA4caster ", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 6, "utterance": "what about freshmen?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Yes, they can use it. FAFSA4caster is a helpful tool for anyone who is not yet ready to submit a FAFSA form it is recommended for high school juniors , and even as early as middle school", "topic_id": 1, "segmentation_label": 0 }, { "da": "query_solution", "role": "user", "turn_id": 8, "utterance": "can our parents use it since they will help pay for school?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "Yes, they can use it to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies ", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 10, "utterance": "so you will ask a lot of financial stuff?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "You will answer financial questions and some may ask you about your federal tax information or your bank statements", "topic_id": 2, "segmentation_label": 0 } ] }, { "dial_id": "4dd1dc4547298b8efc730bb4fbccda6f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "What if I can't make my monthly payment?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "Do you have trouble making your monthly payments?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 2, "utterance": "yes", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "Contact your loan manager immediately. Your loan manager can help you understand your options.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 4, "utterance": "What steps can I take to avoid non-compliance?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "If I don't make a payment on time, what happens?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "Your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately.", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "What is simplifying repayment with consolidation?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 9, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 10, "utterance": "What steps should I take to successfully repay my federal student loan and avoid default?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 11, "utterance": "Understanding your loan agreement, staying on top of your loan information, and making sure to contact your loan servicer if you're having trouble making payments can help you avoid default.", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "a12c7c8bf2a83c684ef4186d25e6316f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "Hello, where can I find detailed information about the TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 1, "utterance": "want to know everything about the TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "response_negative", "role": "user", "turn_id": 2, "utterance": "not everything but most", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 3, "utterance": "What happens if my obligation to pay my loans is reinstated?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 4, "utterance": "In that case Nelnet will explain the reason for the reinstallation and provide you with information on what you can do if you have questions about the reinstallation or if you believe the reset was based on incorrect information.", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 5, "utterance": "What actions do they take If they determine that I am totally or permanently disabled as per the documentation of the SSA or the certification of a doctor?", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 6, "utterance": "The first thing is to notify you that your loans or TEACH Grant service obligation have been canceled;", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 7, "utterance": "If my loan is canceled due to TPD, do I have to pay taxes on the amount of the canceled loan?", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 8, "utterance": "In this case, if you received a TPD discharge of a loan before January 1, 2018, the amount of the loan written off can be considered income for federal tax purposes under the IRS rules of the Internal Revenue Service.", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 9, "utterance": "So what benefit does a TPD download generate due to total and permanent disability?", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 10, "utterance": "frees you from having to pay a loan from the Direct Loan Program", "topic_id": 4, "segmentation_label": 0 } ] }, { "dial_id": "158251fa0162915345481c1b3bd8b51f", "turns": [ { "da": "query_condition", "role": "user", "turn_id": 0, "utterance": "If I am totally and permanently disabled, can I qualify for a discharge of my federal student loans?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 1, "utterance": "Note a TPD discharge for total and permanent disability frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Family Education Loan Program and / or a Loan Federal Perkins or complete an EDUCATION Grant service obligation.", "topic_id": 0, "segmentation_label": 0 }, { "da": "query_condition", "role": "user", "turn_id": 2, "utterance": "How can I qualify for a TPD download?", "topic_id": 0, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 3, "utterance": "You must first complete and submit a TPD download request, along with documentation showing that you meet our requirements to be considered totally and permanently disabled, to Nelnet, the administrator who assists the US Department of Education with the process TPD download.", "topic_id": 0, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 4, "utterance": "If you show that I am totally and permanently disabled according to the SSA documentation, it means that you are subject to a monitoring period of three years after discharge, what else should I know?", "topic_id": 1, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 5, "utterance": "you must be considered discharged for federal tax purposes at the end of the post-discharge monitoring period", "topic_id": 1, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 6, "utterance": "Can you give me details of the SSA Documentation", "topic_id": 2, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 7, "utterance": "you need to know the points that are related to SSA", "topic_id": 2, "segmentation_label": 1 }, { "da": "query_condition", "role": "user", "turn_id": 8, "utterance": "Can I demonstrate that I qualify for a TPD download by providing documentation from one of three sources?", "topic_id": 3, "segmentation_label": 0 }, { "da": "query_condition", "role": "agent", "turn_id": 9, "utterance": "one point is that one of the sources is the United States Department of Veterans Affairs VA", "topic_id": 3, "segmentation_label": 0 }, { "da": "response_positive", "role": "user", "turn_id": 10, "utterance": "ok that point applies to me", "topic_id": 3, "segmentation_label": 0 }, { "da": "respond_solution_positive", "role": "agent", "turn_id": 11, "utterance": "may be eligible to qualify for a TPD download", "topic_id": 3, "segmentation_label": 1 }, { "da": "query_solution", "role": "user", "turn_id": 12, "utterance": "can you tell me another point from the SSA Documentation", "topic_id": 4, "segmentation_label": 0 }, { "da": "respond_solution", "role": "agent", "turn_id": 13, "utterance": "It is important to notify you that you will be subject to a three-year post-discharge monitoring period that begins on the discharge date of discharge, and that your obligation to repay your loans or complete your TEACH Grant service obligation is met. will reset if you fail to meet certain requirements at any time during this monitoring period", "topic_id": 4, "segmentation_label": 0 } ] } ] } }