Instruction: I bought two bottles of 2L coca-cola when they were on special, but when I checked my receipt, I was charged the full price! Please contact me on 0410787999 or iratecustomer@hotmail.com to discuss a refund!

Response: I've found two pieces of personally identifiable information (PII) in the provided text:
- A person's Australian mobile phone number: 0410787999
- An email address: iratecustomer@hotmail.com

The Australian government defines PII as "Information that can be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context" (source: https://www.cyber.gov.au/acsc/view-all-content/glossary/personally-identifiable-information-pii)