project for the protection work of consumers’ rights and interests, further advanced systematic, standard management of consumer protection work, continued to improve the technological support for consumer protection work, and made contributions to practices of New Finance.

# 2. Improving rules and polices

The Bank formulated the Management Measures for Consumer Protection Work of China Construction Bank, and helped realize scientific and standard management of the Group’s consumer protection work. The Bank developed the Management Measures for Consumer Protection Review of China Construction Bank, and established the consumer protection review system, which has further defined the subject, scope, process, etc. of consumer protection review, to ensure the products and services provided to consumers are subject to consumer protection review before appearing on the market, and identify and warn about risks to protect consumers’ eight rights and interests. The Bank strove to do well in prevention, so as to better protect consumers’ legitimate rights and interests from the source.

# 3. Implementing management in key fields

The Bank strictly implemented the regulators’ requirements of recording and filming sale of wealth management products. At the end of November 2017, the Bank already realized integrated management of “recording and filming” systems in 37 branches across the country and embedded “recording and filming” in business transaction processes, to safeguard consumers’ financial transaction security.

The Bank strengthened consumer protection review compliance management. First, the Bank included consumer protection review into the internal control evaluation system, attached equal importance to online and offline channels, and started risk control procedures earlier than before. Second, the Bank stressed review of the Bank’s performance of responsibilities, and enhanced suitability management in the selling process, to provide suitable products and services to suitable customers. The Bank strengthened employee behavior management, requiring employees not to exaggerate return, give false advertising or bundle any product in sales but to fully disclose product and service risks and strictly fulfill sellers’ duties. Third, the Bank strengthened consumer protection supervision and evaluation of intermediaries and third party institutions, included consumer protection requirements into the access and delisting criteria of intermediaries and third party institutions, and specified such requirements in the cooperation agreements, to prevent transmission of external risks to the Bank.

# 4. Deepening special training

The Bank strengthened deep integration of consumer protection concepts and business, organized training of consumer protection specialists, and enhanced the initiative of business departments to support and participate in consumer protection work. It reasonably designed products and services from the perspective of consumer protection, and embedded consumer protection concepts and requirements in the whole business management process from ex ante management to in-process management to ex post management. The Bank further intensified training of the entire staff on consumer protection work. On the basis of continuing to conducting bank-wide training on consumer protection, it urged branches to include consumer protection into new employees’ induction training, business training, etc., in a bid to realize the training objectives of “covering all employees” step by step, and ensure effective transmission of policies and requirements.