<table><tr><td>Aspect</td><td>KPI</td><td>Content</td><td>Chapter Reference or Notes</td></tr><tr><td></td><td>B5.4</td><td>Description of practices used to 
promote environmentally preferable 
p r o d u c t s a n d s e r v i c e s w h e n 
selecting suppliers, and how they are 
implemented and monitored.</td><td>6.2 Responsible Procurement</td></tr><tr><td rowspan="6">B6 Product 
Responsibility</td><td>General Disclosure</td><td>Information on:
(a)     the policies; and
(b)   compliance with relevant laws 
and regulations that have 
a significant impact on the 
issuer
r e l a t i n g t o h e a l t h a n d s a f e t y, 
advertising, labelling and privacy 
matters relating to products and 
services provided and methods of 
redress.</td><td>6.1 Quality Guarantee
6.1.2 Customer Service
6.1.3 Information Security and Privacy</td></tr><tr><td>B6.1</td><td>Percentage of total products sold or 
shipped subject to recalls for safety 
and health reasons.</td><td>Not applicable to the Grou’ps 
business</td></tr><tr><td>B6.2</td><td>N u m b e r o f p r o d u c t s a n d 
service-related complaints received 
and how they are dealt with.</td><td>6.1.2 Customer Service</td></tr><tr><td>B6.3</td><td>Description of practices relating to 
observing and protecting intellectual 
property rights.</td><td>6.1.3 Information Security and Privacy</td></tr><tr><td>B6.4</td><td>Description of quality assurance 
process and recall procedures.</td><td>6.1.1 Safe Power Supply
Recalling procedures are not 
applicable to the Grou’ps business</td></tr><tr><td>B6.5</td><td>Description of consumer data 
protection and privacy policies, how 
they are implemented and monitored.</td><td>6.1 Quality Guarantee
6.1.2 Customer Service
6.1.3 Information Security and Privacy</td></tr></table>

# 10. Content Index of the Environmental, Social and Governance Reporting Guide

<table><tr><td>Aspect</td><td>KPI</td><td>Content</td><td>Chapter Reference or Notes</td></tr><tr><td rowspan="4">B7 Anti-corruption</td><td>General Disclosure</td><td>Information on:
(a)     the policies; and
(b)   compliance with relevant laws 
and regulations that have 
a significant impact on the 
issuer
relating to bribery, extortion, fraud 
and money laundering.</td><td>6.3 Anti-corruption</td></tr><tr><td>B7.1</td><td>Number of concluded legal cases 
regarding corrupt practices brought 
against the issuer or its employees 
during the reporting period and the 
outcomes of the cases.</td><td>6.3 Anti-corruption</td></tr><tr><td>B7.2</td><td>Description of preventive measures 
and whistle-blowing procedures, how 
they are implemented and monitored.</td><td>6.3 Anti-corruption</td></tr><tr><td>B7.3</td><td>Description of anti-corruption training 
provided to directors and staff.</td><td>6.3 Anti-corruption</td></tr><tr><td rowspan="3">B8 Community 
Investment</td><td>General Disclosure</td><td>Policies on community engagement 
to understand the needs of the 
communities where the issuer 
operates and to ensure its activities 
t a k e i n t o c o n s i d e r a t i o n t h e 
communities' interests.</td><td>9. Giving Back to Society
9.1 Fighting Icy Weather and 
Protecting Electricity Power
9.2 Power Protection for College 
Entrance Examination
9.3 Caring for the Community</td></tr><tr><td>B8.1</td><td>Focus areas of contribution (e.g. 
education, environmental concerns, 
labour needs, health, culture, sport).</td><td>9. Giving Back to Society
9.1 Fighting Icy Weather and 
Protecting Electricity Power
9.2 Power Protection for College 
Entrance Examination
9.3 Caring for the Community</td></tr><tr><td>B8.2</td><td>Resources contributed (e.g. money or 
time) to the focus area.</td><td>9. Giving Back to Society
9.1 Fighting Icy Weather and 
Protecting Electricity Power
9.2 Power Protection for College 
Entrance Examination
9.3 Caring for the Community</td></tr></table>