Studies in Viet Nam have demonstrated that both HIVinfected and non-infected women had many criticisms of ANC and delivery services, about provision of information about PMTCT and counselling, and about stigma displayed by health care workers [3, 15] . At present, the health service has not yet addressed this gap. Access to comprehensive PMTCT is still very poor, even in such a well-resourced setting as Hanoi [16] . Because the health care workers are subjected to many accusations about their performance in this context, this study was undertaken to find out their opinion regarding these gaps and weaknesses.