According to the health personnel interviewed, the reason why poultry were kept as a supply of food and living in Van and Dogubeyazit at the time the culling started was the lack of public education about preventable health problems in the region, as much as economic security. The experiences of health personnel indicate that the people participated more after the crisis centers were established by the health and agriculture boards, phone counselling services were made available, good communication was established between health personnel and the people during surveillance, and information studies were applied by media channels.