The relationship between staff and parents was described as positive. During an outbreak, or when a child needed to be excluded, it could become strained. Lack of understanding and level of parental awareness about the transmission of enteric illness created a barrier with staff. Some parents did not understand the importance of keeping their children at home when ill. Staff felt that experience working in the CCC gave them a greater understanding of the severity of symptoms, potential causes for illness, and when a child was truly ill due to infectious diseases.