Staff 1: I mean the hard part with it is we are relying on parents to be completely honest. A number of reasons why they felt parents found it difficult to come and pick up an ill child or keep them at home was discussed. These reasons included a lack of access to alternate care providers or the inability to take time off for financial reasons or the nature of the work place. During the focus groups, a number of the staff expressed empathy for the parents' situations, and staff often felt conflicted between balancing the needs of the parents and what they deemed best for the centre. They expressed that overcoming the challenges associated with parents would be the most helpful to assist them when dealing with enteric illness. 