As the health personnel, communication and information gathering is very important for the outbreak control. The public's psychology and needs must be taken into account to enable them to cooperate with the health teams. The general practitioner who has a close relationship with the local people emphasized the importance of people's psychology and environmental factors. "I mean, why wasn't 'a child playing with chicken heads like puppets' put on the agenda? When she was discharged from the hospital, she came to visit me and I bought her a doll and advised her not to play with chickens, which are microbial things. She slept with the doll for many nights. Why didn't anyone underline this occasion? Why was the people's psychological status not taken into account? Why wasn't attention paid to the problems related to the housing infrastructure or the lack of clean water? I still can't accept this; it still affects me."