Resources or programs can be more successful when developed in collaboration with the groups or people who may be impacted by them [13] . Staff of CCCs were identified as an important group to consult with regarding the development of consistent guidance. The exploration of perspectives, understanding and opinions were important aspects, and thus qualitative research approaches were selected as the most suitable tool to gather this information. The qualitative approach allowed for data to be collected in the form of the participant's own words which provided a more detailed and deeper understanding than would be possible through quantitative studies. Use of qualitative methods required an inductive approach to explore the participant's experiences and perspectives [14] . Focus groups are a mechanism for collecting data. This form of group interview sets up an environment for the participants to interact, and interaction can lead to a wide range of information on experiences and perspectives [15] .