FINANCIAL INFORMATION ABOUT INDUSTRY SEGMENTS See discussion below and in Item 8, note 21 to our consolidated financial statements.
DESCRIPTION OF BUSINESS TAX SERVICES GENERAL – Our Tax Services segment is primarily engaged in providing tax return preparation and related services and products in the U. S.  and its territories, Canada and Australia.
Major revenue sources include fees earned for tax preparation services performed at company-owned retail tax offices, royalties from franchise retail tax offices, fees for tax-related services, sales of tax preparation and other software, online tax preparation fees, participation in refund anticipation loans (RALs), refund anticipation checks (RACs), fees from activities related to H&R Block Prepaid Emerald MasterCard?, and interest and fees from Emerald Advance lines of credit.
HRB Bank also offers traditional banking services including checking and savings accounts, individual retirement accounts and certificates of deposit.
Segment revenues constituted 76.8% of our consolidated revenues from continuing operations for fiscal year 2010, 76.7% for 2009 and 74.9% for 2008.
Retail income tax return preparation and related services are provided by tax professionals via a system of retail offices operated directly by us or by franchisees.
We also offer our services through seasonal offices located inside major retailers.
TAX RETURNS PREPARED – We, together with our franchisees, prepared approximately 23.2 million tax returns worldwide during fiscal year 2010, compared to 23.9 million in 2009 and 24.6 million in 2008.
We prepared 20.1 million tax returns in the U. S.  during fiscal year 2010, down from 21.0 million in 2009 and 21.8 million in 2008.
Our U. S.  tax returns prepared, including those prepared by our franchisees and those prepared and filed at no charge, for the 2010 tax season constituted 15.6% of an Internal Revenue Service (IRS) estimate of total individual income tax returns filed during the fiscal year 2010 tax season.
This compares to 15.8% in the 2009 tax season and 16.2% in the 2008 tax season, excluding tax returns filed as a result of the Economic Stimulus Act of 2008 (Stimulus Act).
See Item 7 for further discussion of changes in the number of tax returns prepared.
FRANCHISES – We offer franchises as a way to expand our presence in certain markets.
Our franchise arrangements provide us with certain rights designed to protect our brand.
Most of our franchisees receive use of our software, access to product offerings and expertise, signs, specialized forms, local advertising, initial training and supervisory services, and pay us a percentage, typically approximately 30%, of gross tax return preparation and related service revenues as a franchise royalty.
During fiscal years 2010 and 2009 we sold certain offices to existing franchisees for sales proceeds totaling $65.7 million and $16.9 million, respectively.
The net gain on these transactions totaled $49.0 million and $14.9 million in fiscal years 2010 and 2009, respectively.
The extent to which we sell company-owned offices will depend upon ongoing analysis regarding the optimal mix of offices for our network, including geographic location, as well as our ability to identify qualified franchisees.
From time to time, we have also acquired the territories of existing franchisees and other tax return preparation businesses, and may continue to do so if future conditions warrant and satisfactory terms can be negotiated.
During fiscal year 2009, we acquired the assets and franchise rights of our last major independent franchise operator for an aggregate purchase price of $279.2 million.
OFFICES – A summary of our company-owned and franchise offices is as follows:
## Table 0 ##
(1) Shared locations include offices located within Sears or other third-party businesses.
In 2009 and 2008, these locations also included offices within Wal-Mart stores.
as to the outcome of these cases or their impact on our consolidated results of operations, individually or in the aggregate.
In addition, we are from time to time party to investigations, claims and lawsuits not discussed herein arising out of our business operations.
These investigations, claims and lawsuits include actions by state attorneys general, other state regulators, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others similarly situated.
Some of these investigations, claims and lawsuits pertain to RALs, the electronic filing of customers’ income tax returns, the POM guarantee program, and other products and services.
We believe we have meritorious defenses to each of these investigations, claims and lawsuits, and we are defending or intend to defend them vigorously.
The amounts claimed in these matters are substantial in some instances, however, the ultimate liability with respect to such matters is difficult to predict.
In the event of an unfavorable outcome, the amounts we may be required to pay in the discharge of liabilities or settlements could have a material adverse impact on our consolidated results of operations.
We are also party to claims and lawsuits that we consider to be ordinary, routine litigation incidental to our business, including claims and lawsuits (collectively, “Other Claims”) concerning the preparation of customers’ income tax returns, the fees charged customers for various products and services, relationships with franchisees, intellectual property disputes, employment matters and contract disputes.
While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay in the discharge of liabilities or settlements in these Other Claims will not have a material adverse impact on our consolidated results of operations.
NOTE 19: REGULATORY REQUIREMENTS HRB Bank and the Company are subject to various regulatory requirements, including capital guidelines for HRB Bank, administered by federal banking agencies.
Failure to meet minimum capital requirements can trigger certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could have a direct material effect on HRB Bank and our consolidated financial statements.
All savings associations are subject to the capital adequacy guidelines and the regulatory framework for prompt corrective action.
HRB Bank must meet specific capital guidelines that involve quantitative measures of HRB Bank’s assets, liabilities and certain offbalance sheet items, as calculated under regulatory accounting practices.
HRB Bank’s capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors.
HRB Bank files its regulatory Thrift Financial Report (TFR) on a calendar quarter basis.
Quantitative measures established by regulation to ensure capital adequacy require HRB Bank to maintain minimum amounts and ratios of tangible equity, total risk-based capital and Tier 1 capital, as set forth in the table below.
In addition to these minimum ratio requirements, HRB Bank is required to continually maintain a 12.0% minimum leverage ratio.
As of April 30, 2010, HRB Bank’s leverage ratio was 28.8%.
As of March 31, 2010, our most recent TFR filing with the Office of Thrift Supervision (OTS), HRB Bank was a “well capitalized” institution under the prompt corrective action provisions of the FDIC.
The five capital categories are: (1) “well capitalized” (total risk-based capital ratio of 10%, Tier 1 Risk-based capital ratio of 6% and leverage ratio of 5%); (2) “adequately capitalized;” (3) “undercapitalized;” (4) “significantly undercapitalized;” and (5) “critically undercapitalized.
” There are no conditions or events since March 31, 2010 that management believes have changed HRB Bank’s category.
The following table sets forth HRB Bank’s regulatory capital requirements at March 31, 2010, as calculated in the most recently filed TFR:
## Table 1 ##
(1) Total risk-based capital divided by risk-weighted assets.
(2) Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets.
(3) Tier 1 (core) capital divided by adjusted total assets.
(4) Tangible capital divided by tangible assets.
NOTE 20: REGULATORY REQUIREMENTS HRB Bank and the Company are subject to various regulatory requirements, including capital guidelines for HRB Bank, administered by federal banking agencies.
Failure to meet minimum capitalrequirements can trigger certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could have a direct material effect on HRB Bank and our consolidated financial statements.
All savings associations are subject to the capital adequacy guidelines and the regulatory framework for prompt corrective action.
HRB Bank must meet specific capital guidelines that involve quantitative measures of HRB Bank’s assets, liabilities and certain offbalance sheet items, as calculated under regulatory accounting practices.
HRB Bank’s capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors.
HRB Bank files its regulatory Thrift Financial Report (TFR) on a calendar quarter basis.
Quantitative measures established by regulation to ensure capital adequacy require HRB Bank to maintain minimum amounts and ratios of tangible equity, total risk-based capital and Tier 1 capital, as set forth in the table below.
In addition to these minimum ratio requirements, HRB Bank is required to continually maintain a 12.0% minimum leverage ratio.
As of April 30, 2011, HRB Bank’s leverage ratio was 30.8%.
As of March 31, 2011, our most recent TFR filing with the Office of Thrift Supervision (OTS), HRB Bank was a “well capitalized”institution underthe prompt corrective action provisions of the FDIC.
The five capital categories are: (1) “well capitalized” (total risk-based capital ratio of 10%, Tier 1 Risk-based capital ratio of 6% and leverage ratio of 5%); (2) “adequately capitalized;” (3) “undercapitalized;” (4) “significantly undercapitalized;” and (5) “critically undercapitalized.
” There are no conditions or events since March 31, 2011 that management believes have changed HRB Bank’s category.
The following table sets forth HRB Bank’s regulatory capital requirements, as calculated in its TFR:
## Table 2 ##
(1) Total risk-based capital divided by risk-weighted assets.
(2) Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets.
(3) Tier 1 (core) capital divided by adjusted total assets.
(4) Tangible capital divided by tangible assets.
Block Financial LLC (BFC) typically makes capital contributions to HRB Bank to help it meet its capital requirements.
BFC made capital contributions to HRB Bank of $235.0 million during fiscal years 2011 and 2010, and $245.0 million during fiscal year 2009.
HRB Bank received approval from the OTS during fiscal year 2011 to pay cash and non-cash dividends.
The dividend payments were subject to HRB Bank maintaining a leverage capital ratio of 12% immediately after payment and on a continual basis.
HRB Bank paid dividends and returned of capital of $262.5 million during fiscal year 2011, comprised of $37.5 million in REO properties and loans and $225.0 million in cash.
against our capital loss carry-forward of $39.0 million and $63.6 million as of April 30, 2013 and 2012, respectively.
The total decrease in valuation allowance on deferred tax assets for the period ended April 30, 2013 was $22.8 million, of which only $5.5 million favorably impacted income tax expense.
Substantially all of the valuation allowance decrease was offset by the shift of a deferred tax asset from the U. S.  to a foreign jurisdiction as a result of an intercompany transaction.
The effects of differing income tax laws and rates on the shift in deferred tax asset offset all but $5.5 million of the tax benefit from the decrease in the valuation allowance.
As of April 30, 2013, the capital loss carry-forward totaled approximately $124 million, and will expire if not used to offset future capital gains before December 31, 2013.
Certain of our subsidiaries file stand-alone returns in various states and foreign jurisdictions, and others join in filing consolidated or combined returns in such jurisdictions.
At April 30, 2013, we had net operating losses (NOLs) in various states and foreign jurisdictions.
The amount of state NOLs vary by taxing jurisdiction.
We recorded deferred tax assets of $20.1 million for the tax effects of such losses and a valuation allowance of $14.4 million for the portion of such losses that, more likely than not, will not be realized.
If not used, the NOLs will expire in varying amounts during fiscal years 2014 through 2033.
We intend to indefinitely reinvest foreign earnings for virtually all of our foreign companies; therefore, no provision has been made for income taxes that might be payable upon remittance of such earnings.
The amount of unrecognized deferred tax liability on unremitted foreign earnings is immaterial as of April 30, 2013.
Changes in unrecognized tax benefits for fiscal years 2013, 2012 and 2011 are as follows:
## Table 3 ##
Of the total ending gross unrecognized tax benefit balance as of April 30, 2013, 2012 and 2011, respectively, $95.3 million, $150.4 million and $117.6 million, respectively, if recognized, would impact our effective tax rate.
The difference results from adjusting the gross balances for such items as federal, state and foreign deferred items, interest and deductible taxes.
We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $38 million within the next twelve months due to settlements of audit issues and expiration of statutes of limitations.
Interest and penalties, if any, accrued on the unrecognized tax benefits are reflected in income tax expense.
The amount of gross interest and penalties accrued on uncertain tax positions decreased $6.9 million and $5.5 million during fiscal years 2013 and 2012, respectively, and increased $4.4 million in fiscal year 2011.
The total gross interest and penalties accrued as of April 30, 2013, 2012and 2011 totaled $31.7 million, $38.6 millionand $44.1 million, respectively.
We file a consolidated federal income tax return in the United States with the Internal Revenue Service (IRS) and file tax returns in various state and foreign jurisdictions.
Tax returns are typically examined and settled upon completion of the exam, with tax controversies settled either at the exam level or through the appeal process.
In November 2012, we received written approval from the IRS Joint Committee on Taxation of the settlement of a majority of the issues related to the examination of our 1999 through 2007 tax returns.
In fiscal year 2013, we recorded the impact of the settlement which reduced uncertain tax benefits by $59.0 million.
Of this reduction, $33.3 million resulted in an income tax benefit.
Except for three issues for which we are pursuing refund claims for tax years 2002 through 2007, which will remain open until resolved, these years are closed.
In addition, U. S.  Federal consolidated tax returns for 2008 through 2010

<table><tr><td>April 30,</td><td> 2010</td><td>2009</td><td>2008</td></tr><tr><td> U.S. OFFICES:</td><td></td><td></td><td></td></tr><tr><td>Company-owned offices</td><td> 6,431</td><td>7,029</td><td>6,835</td></tr><tr><td>Company-owned shared locations<sup>-1</sup></td><td> 760</td><td>1,542</td><td>1,478</td></tr><tr><td>Total company-owned offices</td><td> 7,191</td><td>8,571</td><td>8,313</td></tr><tr><td>Franchise offices</td><td> 3,909</td><td>3,565</td><td>3,812</td></tr><tr><td>Franchise shared locations<sup>-1</sup></td><td> 406</td><td>787</td><td>913</td></tr><tr><td>Total franchise offices</td><td> 4,315</td><td>4,352</td><td>4,725</td></tr><tr><td></td><td> 11,506</td><td>12,923</td><td>13,038</td></tr><tr><td> INTERNATIONAL OFFICES:</td><td></td><td></td><td></td></tr><tr><td>Canada</td><td> 1,269</td><td>1,193</td><td>1,143</td></tr><tr><td>Australia</td><td> 374</td><td>378</td><td>366</td></tr><tr><td></td><td> 1,643</td><td>1,571</td><td>1,509</td></tr></table>
<table><tr><td></td><td colspan="2">Actual</td><td colspan="2">For Capital Adequacy  Under Purposes</td><td colspan="2">To Be Well Capitalized  Prompt Corrective  Action Provisions</td></tr><tr><td></td><td>Amount</td><td>Ratio</td><td>Amount</td><td>Ratio</td><td>Amount</td><td>Ratio</td></tr><tr><td>Total risk-based capital ratio<sup>-1</sup></td><td>$420,401</td><td> 75.7%</td><td>$44,436</td><td> 8.0%</td><td>$55,545</td><td> 10.0%</td></tr><tr><td>Tier 1 risk-based capital ratio<sup>-2</sup></td><td>$413,074</td><td> 74.4%</td><td>N/A</td><td> N/A</td><td>$33,327</td><td> 6.0%</td></tr><tr><td>Tier 1 capital ratio (leverage)<sup>(3)</sup></td><td>$413,074</td><td> 24.9%</td><td>$199,272</td><td> 12.0%</td><td>$83,030</td><td> 5.0%</td></tr><tr><td>Tangible equity ratio<sup>-4</sup></td><td>$413,074</td><td> 24.9%</td><td>$24,909</td><td> 1.5%</td><td>N/A</td><td> N/A</td></tr></table>
<table><tr><td></td><td colspan="2">Actual</td><td colspan="2">For Capital Adequacy  Purposes</td><td colspan="2">To Be Well Capitalized  Under Prompt Corrective  Action Provisions</td></tr><tr><td></td><td>Amount</td><td>Ratio</td><td>Amount</td><td>Ratio</td><td>Amount</td><td>Ratio</td></tr><tr><td>As of March 31, 2011:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total risk-based capital ratio<sup>-1</sup></td><td>$405,000</td><td> 92.5%</td><td>$35,019</td><td> 8.0%</td><td>$43,773</td><td> 10.0%</td></tr><tr><td>Tier 1 risk-based capital ratio<sup>-2</sup></td><td>$399,187</td><td> 91.2%</td><td>N/A</td><td> N/A</td><td>$26,264</td><td> 6.0%</td></tr><tr><td>Tier 1 capital ratio (leverage)<sup>(3)</sup></td><td>$399,187</td><td> 22.8%</td><td>$209,758</td><td> 12.0%</td><td>$87,399</td><td> 5.0%</td></tr><tr><td>Tangible equity ratio<sup>-4</sup></td><td>$399,187</td><td> 22.8%</td><td>$26,220</td><td> 1.5%</td><td>N/A</td><td> N/A</td></tr><tr><td>As of March 31, 2010:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total risk-based capital ratio<sup>-1</sup></td><td>$420,401</td><td>75.7%</td><td>$44,436</td><td>8.0%</td><td>$55,545</td><td>10.0%</td></tr><tr><td>Tier 1 risk-based capital ratio<sup>-2</sup></td><td>$413,074</td><td>74.4%</td><td>N/A</td><td>N/A</td><td>$33,327</td><td>6.0%</td></tr><tr><td>Tier 1 capital ratio (leverage)<sup>(3)</sup></td><td>$413,074</td><td>24.9%</td><td>$199,272</td><td>12.0%</td><td>$83,030</td><td>5.0%</td></tr><tr><td>Tangible equity ratio<sup>-4</sup></td><td>$413,074</td><td>24.9%</td><td>$24,909</td><td>1.5%</td><td>N/A</td><td>N/A</td></tr></table>
<table><tr><td>Year ended April 30,</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Balance, beginning of the year</td><td>$206,393</td><td>$154,848</td><td>$129,767</td></tr><tr><td>Additions based on tax positions related to prior years</td><td>11,867</td><td>26,523</td><td>28,262</td></tr><tr><td>Reductions based on tax positions related to prior years</td><td>-49,493</td><td>-3,858</td><td>-1,473</td></tr><tr><td>Additions based on tax positions related to the current year</td><td>2,314</td><td>42,735</td><td>3,417</td></tr><tr><td>Reductions related to settlements with tax authorities</td><td>-25,259</td><td>-8,742</td><td>-7,639</td></tr><tr><td>Expiration of statute of limitations</td><td>-702</td><td>-2,814</td><td>-315</td></tr><tr><td>Foreign currency translation</td><td>-278</td><td>-838</td><td>1,057</td></tr><tr><td>Other</td><td>1,549</td><td>-1,461</td><td>1,772</td></tr><tr><td>Balance, end of the year</td><td>$146,391</td><td>$206,393</td><td>$154,848</td></tr></table>

Question: What is the average amount of Franchise offices of 2008, and Tangible equity ratio of Actual Amount ?
Answer: 208443.0