from those currently anticipated and expressed in such forward-looking statements as a result of a number of factors, including those we discuss under “Risk Factors” and elsewhere in this Form 10-K.  You should read “Risk Factors” and “Forward-Looking Statements.
” Executive Overview General American Water Works Company, Inc.  (herein referred to as “American Water” or the “Company”) is the largest investor-owned United States water and wastewater utility company, as measured both by operating revenues and population served.
Our approximately 6,400 employees provide drinking water, wastewater and other water related services to an estimated 15 million people in 47 states and in one Canadian province.
Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial, industrial and other customers.
Our Regulated Businesses that provide these services are generally subject to economic regulation by state regulatory agencies in the states in which they operate.
The federal government and the states also regulate environmental, health and safety and water quality matters.
Our Regulated Businesses provide services in 16 states and serve approximately 3.2 million customers based on the number of active service connections to our water and wastewater networks.
We report the results of these businesses in our Regulated Businesses segment.
We also provide services that are not subject to economic regulation by state regulatory agencies.
We report the results of these businesses in our Market-Based Operations segment.
In 2014, we continued the execution of our strategic goals.
Our commitment to growth through investment in our regulated infrastructure and expansion of our regulated customer base and our Market-Based Operations, combined with operational excellence led to continued improvement in regulated operating efficiency, improved performance of our Market-Based Operations, and enabled us to provide increased value to our customers and investors.
During the year, we focused on growth, addressed regulatory lag, made more efficient use of capital and improved our regulated operation and maintenance (“O&M”) efficiency ratio.2014 Financial Results For the year ended December 31, 2014, we continued to increase net income, while making significant capital investment in our infrastructure and implementing operational efficiency improvements to keep customer rates affordable.
Highlights of our 2014 operating results compared to 2013 and 2012 include:
## Table 0 ##
Continuing Operations Income from continuing operations included 4 cents per diluted share of costs resulting from the Freedom Industries chemical spill in West Virginia in 2014 and included 14 cents per diluted share in 2013 related to a tender offer.
Earnings from continuing operations, adjusted for these two items, increased 10%, or 22 cents per share, mainly due to favorable operating results from our Regulated Businesses segment due to higher revenues and lower operating expenses, partially offset by higher depreciation expenses.
Also contributing to the overall increase in income from continuing operations was lower interest expense in 2014 compared to the same period in 2013.
Other (charges) gains, net decreased $90 million during 2010 as compared to 2009:
## Table 1 ##
During the year ended December 31, 2010, we wrote down certain property, plant and equipment at our Spondon, Derby, United Kingdom facility to its fair value, recording a $72 million long-lived asset impairment loss.
We also recorded in 2010 $15 million of employee termination benefits relating to the planned closure of this facility.
As a result of our Pardies, France “Project of Closure”, we recorded exit costs of $12 million during the year ended December 31, 2010, which primarily consisted of $6 million in employee termination benefits, $1 million of long-lived asset impairment losses, $3 million of contract termination costs and $3 million of reindustrialization costs.
In 2010, we recorded $18 million of net insurance recoveries ($8 million for property damage and $10 million for business interruption) relating to certain events and production outages that occurred in 2008 and 2009 at our EVA Performance Polymers facility in Edmonton, Alberta, Canada.
As a result of several business optimization projects undertaken by us beginning in 2009 and continuing throughout 2010, we recorded $11 million in employee termination costs during the year ended December 31, 2010.
During the year ended December 31, 2010, we recorded $14 million of recoveries and $45 million of reductions in legal reserves related to lawsuits alleging that certain plastics utilized in the production of plumbing systems for residential property were defective or caused such plumbing systems to fail.
See Note 23 to the accompanying consolidated financial statements for further information regarding the plumbing actions.
In November 2006, we finalized a settlement agreement with the Frankfurt, Germany Airport (“Fraport”) to relocate the Kelsterbach, Germany Ticona operations, resolving several years of legal disputes related to the planned Fraport expansion.
During 2010, we recorded $26 million of expenses related to the Ticona Kelsterbach plant relocation.
See Note 27 to the accompanying consolidated financial statements for further information regarding the Ticona Kelsterbach plant relocation.
Other charges for the year ended December 31, 2010 also included gains of $13 million, net, related to settlements in resolution of a commercial disputes.
Equity in net earnings of affiliates and dividend income from cost investments increased during 2010 as compared to the same period in 2009.
Our strategic affiliates experienced similar volume increases due to increased demand during the year ended December 31, 2010.
As a result, our proportional share of net earnings from equity affiliates increased $69 million and our dividend income from cost investments increased $16 million for the year ended December 31, 2010 as compared to the same period in 2009.
Our effective tax rate for continuing operations for the year ended December 31, 2010 was 21% compared to (97)% for the year ended December 31, 2009.
Our effective tax rate for 2009 was favorably impacted by the release of the US valuation allowance on net deferred tax assets, partially offset by increases in valuation allowances on certain foreign net deferred tax assets and the effect of new tax legislation in Mexico.
The effective rate for the year ended December 31, 2010 was favorably impacted by amendments to tax legislation in Mexico.
O&R, RECO and Pike, own, in whole or in part, transmission and distribution facilities which include 554 circuit miles of transmission lines, 13 transmission substations, 63 distribution substations, 84,585 in-service line transformers, 3,764 pole mile of overhead distribution lines and 1,696 miles of underground distribution lines.
O&R’s transmission system is part of the NYISO system except that portions of RECO’s system are located within the transmission area controlled by the PJM.
Electric Sales and Deliveries O&R generally recovers, on a current basis, the cost of the electricity that it buys and then sells to its full-service customers.
It does not make any margin or profit on the electricity it sells.
Effective July 2008, O&R’s New York electric revenues (which accounted for 68 percent of O&R’s electric revenues in 2009) became subject to a revenue decoupling mechanism.
As a result, O&R’s New York electric delivery revenues are generally not affected by charges in delivery volumes from levels assumed when rates were approved.
O&R’s electric sales in New Jersey and Pennsylvania are not subject to a decoupling mechanism.
O&R’s electric sales and deliveries, excluding off-system sales for the last five years were
## Table 2 ##
For further discussion of the company’s electric operating revenues and its electric results, see “Results of Operations” in Item 7.
For additional segment information, see Note N to the financial statements in Item 8.
Electric Peak Demand The electric peak demand in O&R’s service area occurs during the summer air conditioning season.
The 2009 service area peak demand, which occurred on August 17, 2009, was 1,375 MW.
The 2009 peak demand included an estimated 999 MW for O&R’s full-service customers and 376 MW for customers participating in its electric retail access program.
The NYISO did not invoke demand reduction programs.
“Design weather” for the electric system is a standard to which the actual peak demand is adjusted for evaluation and planning purposes.
Since the majority of demand reduction programs are invoked only in specific circumstances, design conditions do not include these programs’ potential impact.
However, the O&R forecasted peak demand at design conditions does include the impact of permanent demand reduction programs.
The company estimates that, under design weather conditions, the 2010 service area peak demand will be 1,595 MW, including an estimated 1,192 MW for its full-service customers and 403 MW for its electric retail access customers.
The company forecast average annual growth of the peak electric demand in the company’s service area over the next five years at design conditions to be approximately 0.9 percent per year.
The company continues to monitor the potential impact on customer demand from the continuing difficult economic conditions.
Electric Supply The electricity O&R sold to its customers in 2009 was purchased under firm power contracts or through the wholesale electricity markets administered by the NYISO and PJM.
The company expects that these resources will again be adequate to meet the requirements of its customers in 2010.
O&R does not own any electric generating capacity.
Gas Operations Gas Facilities O&R’s capitalized costs for utility plant, net of accumulated depreciation for gas facilities, which are primarily distribution facilities, were $334 million and $317 million at December 31, 2009 and 2008, respectively.
O&R and Pike own their gas distribution systems, which include 1,732 miles of mains.
In addition, O&R owns a gas transmission system, which includes 77 miles of mains
premium content complementary to FOX News programming directly to consumers.
We intend to identify similarly innovative new products and services across our business to increase revenues and profitability in the future.
Segments Cable Network Programming The Cable Network Programming segment produces and licenses news, business news and sports content for distribution primarily through MVPDs primarily in the U. S.  The businesses in this segment include FOX News Media (which is comprised of FOX News and FOX Business) and our primary cable sports programming networks FS1, FS2 and Big Ten Network.
The following table lists the Company’s significant cable networks and the number of subscribers as estimated by Nielsen Media Research (“Nielsen”):
## Table 3 ##
(a) Decrease reflects a reduction in subscribers to traditional MVPDs, partially offset by increased subscribers to digital MVPDs.
FOX News Media.
FOX News Media includes the FOX News and FOX Business networks and their related properties.
As of June 2019, FOX News is the top-rated national cable news channel in both Monday to Friday primetime and total day viewing and has held its number one status for 70 consecutive quarters, according to Nielsen.
FOX News also finished fiscal 2019 as the number one network among all cable networks in Monday to Friday primetime and total day viewing among total viewers, the fourth year in a row it has held this status, according to Nielsen.
FOX Business is a business news national cable channel.
Fiscal 2019 was the second highest rated year ever for FOX Business and, as of June 2019, it has been the most-watched business network for 10 of the last 11 quarters by total business day viewers, according to Nielsen.
FOX News also produces a weekend political commentary show, FOX News Sunday, for broadcast on FOX Television Stations throughout the U. S.  FOX News, through its FOX News Edge service, licenses news feeds to affiliates to the FOX Network and other subscribers to use as part of local news broadcasts throughout the U. S.  FOX News produces the national FOX News Radio Network, which licenses news updates and long-form programs to local radio stations and to mobile, Internet and satellite radio providers.
FS1.
FS1 is a multi-sport national network that will feature over 790 live events during calendar year 2019, including National Association of Stock Car Auto Racing (“NASCAR”), college football, college basketball, the Bundesliga, the FIFA World Cup, Major League Soccer (“MLS”), National Hot Rod Association (“NHRA”) and United States Golf Association (“USGA”), as well as regular season and post-season MLB games.
In addition to live events, FS1 also features original programming from FOX Sports Films and opinion shows such as Skip and Shannon: Undisputed, The Herd with Colin Cowherd, First Things First, Lock It In and Speak for Yourself.
FS2.
FS2 is a multi-sport national network that will feature over 525 live events during calendar year 2019, including NASCAR, collegiate sports, horse racing, rugby, surfing, world-class soccer and motor sports.
FOX Sports Racing.
FOX Sports Racing is a 24-hour video programming service consisting of motor sports programming, including NASCAR, events and original programming, NHRA and Fédération Internationale de l’Automobile Formula E Championship.
FOX Sports Racing is distributed to subscribers in Canada and the Caribbean.

<table><tr><td></td><td>2014</td><td>2013</td><td>2012</td></tr><tr><td>Income from continuing operations</td><td>$2.39</td><td>$2.07</td><td>$2.10</td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>$-0.04</td><td>$-0.01</td><td>$-0.09</td></tr><tr><td>Diluted earnings per share</td><td>$2.35</td><td>$2.06</td><td>$2.01</td></tr></table>
<table><tr><td></td><td colspan="2">Year Ended December 31,</td></tr><tr><td></td><td>2010</td><td>2009</td></tr><tr><td></td><td colspan="2">(In $ millions)</td></tr><tr><td>Employee termination benefits</td><td>-32</td><td>-105</td></tr><tr><td>Ticona Kelsterbach plant relocation</td><td>-26</td><td>-16</td></tr><tr><td>Plumbing actions</td><td>59</td><td>10</td></tr><tr><td>Insurance recoveries</td><td>18</td><td>6</td></tr><tr><td>Asset impairments</td><td>-74</td><td>-14</td></tr><tr><td>Plant/office closures</td><td>-4</td><td>-17</td></tr><tr><td>Commercial disputes</td><td>13</td><td>—</td></tr><tr><td>Other</td><td>—</td><td>—</td></tr><tr><td>Total</td><td>-46</td><td>-136</td></tr></table>
<table><tr><td></td><td colspan="5"> Year Ended December 31,</td></tr><tr><td> <i>(millions of kWhs)</i></td><td>2005</td><td> 2006</td><td> 2007</td><td> 2008</td><td> 2009</td></tr><tr><td>Total deliveries to O&R full service customers</td><td>4,295</td><td>4,010</td><td>4,224</td><td>4,093</td><td>3,673</td></tr><tr><td>Delivery service for retail access customers</td><td>1,836</td><td>1,766</td><td>1,688</td><td>1,814</td><td>1,901</td></tr><tr><td> Total Deliveries In Franchise Area</td><td>6,131</td><td>5,776</td><td>5,912</td><td>5,907</td><td>5,574</td></tr><tr><td> <i>($ in millions)</i></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total deliveries to O&R full service customers</td><td>$516</td><td>$503</td><td>$596</td><td>$650</td><td>$551</td></tr><tr><td>Delivery service for retail access customers</td><td>81</td><td>76</td><td>73</td><td>80</td><td>95</td></tr><tr><td>Other operating revenues</td><td>-1</td><td>3</td><td>2</td><td>3</td><td>2</td></tr><tr><td> Total Deliveries In Franchise Area</td><td>$596</td><td>$582</td><td>$671</td><td>$733</td><td>$648</td></tr><tr><td> <i>Average Revenue per kWh Sold (Cents)</i></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential</td><td>$13.34</td><td>$13.98</td><td>$15.56</td><td>$17.44</td><td>$17.19</td></tr><tr><td>Commercial and Industrial</td><td>$10.90</td><td>$11.34</td><td>$12.90</td><td>$14.58</td><td>$13.33</td></tr></table>
<table><tr><td></td><td colspan="2">As of June 30,</td></tr><tr><td></td><td>2019</td><td>2018</td></tr><tr><td></td><td colspan="2">(in millions)</td></tr><tr><td>FOX News Media Networks</td><td></td><td></td></tr><tr><td>FOX News<sup>(a)</sup></td><td>84</td><td>87</td></tr><tr><td>FOX Business<sup>(a)</sup></td><td>82</td><td>84</td></tr><tr><td>FOX Sports Networks</td><td></td><td></td></tr><tr><td>FS1<sup>(a)</sup></td><td>81</td><td>83</td></tr><tr><td>FS2</td><td>58</td><td>58</td></tr><tr><td>Big Ten Network<sup>(</sup><sup>a</sup><sup>)</sup></td><td>57</td><td>58</td></tr><tr><td>FOX Deportes</td><td>21</td><td>21</td></tr></table>

Question: by how much did income from continuing operations increase from 2012 to 2014?
Answer: 0.1381