10.4 Update OBSP Database 
10.4.1 Al manually input the Serial number of the phantom into the "Comments" tab in the OBSP Database. 
11. Task 7: Phone Help
11.1 Al will receive phone calls that are mainly about: 
11.1.1 Technical support in using our templates
11.1.2 Request certain documents to be sent to the site, such as:
11.1.2.1 QC Manual 
11.1.2.2 Template
11.1.2.3 CD