July 2009
In Insurance you have contributed some potentially useful information but have phrased it as an argument with the contributions of other editors. That type of discourse is normally reserved for the talk pages with the article itself reserved for consensus information on the topic. Evidently there is a lack of consensus on the use of call centers in the insurance business and a need for further discussion. There are two main approaches that are usually taken in this case: 1) edit the article to include your information and see if anyone objects and/or reverts your edits  and then discuss it in the talk pages or 2) start a discussion in the talk pages first. Since your contribution contradicts a previous editor's contribution. I will edit both to include both views so the article does not contradict itself. Please feel free to open a discussion in the talk pages.