::: um, i don't know where you're getting your facts from; more than half of PayPal overall staff headcount is in customer service.  the PayPal customer support team in Omaha has over 1,000 employees (probably closer to 2,000 these days, i left a year ago), and i believe eBay customer support in Salt Lake City is of equivalent if not larger size. 

 ::: it's quite possible that either bureaucracy and/or a negligent customer service agent contributed to the unfortunate situation noted above, but to say PayPal has 'little or no customer support' is quite inaccurate.