, 27 September 2005 (UTC) 

 :I have rearranged things a bit in the other sections (moving some of the growth of outsourcing to general section not in criticisms, cleanup on the language of those sections, and maybe made it a bit less POV). I think overall the article reads somewhat more balanced, I think likely the best thing that needs to be added is more depth in the criticism area though - expanding on areas like the general low level of expertise of staff particularly in areas where outsourcing has grown rapidly, or where continuous (sometimes two way) information transfer between the outsourced task and the core business are required. I havent really read the arguments for section added in any detail so can't really comment on areas that might benefit from expanding yet.  18:00