== Poor customer service and low alumni rates of donations == 

 An editor is insisting that information asserting that UC institutions have reputations for poor customer service remain in this article.  I object because the only sources cited for the information are from 2001 and 1990 so this information is at best poorly sourced and at worst woefully outdated (and may be overstated, too, since only two sources are cited). 

 It's even more problematic now that the same editor has added a 2011 article describing relatively low rates of alumni donations with the editor - not the source - connecting the lower rates of giving to the perceptions of poor customer service.  This is not only original research it's very poorly conducted original research since it an article from 1990 and an article from 2001 to explain behavior in 2011. 

 The assertions may be true but they're very, very poorly sourced.  The material must be removed unless additional sources can be found that are more timely and speak directly to these issues.