:::The deeper problem is when people are actually unkind on purpose, harassing, baiting and otherwise being deliberately mean to others with actual malice or at least bad intent.  A second problem is how to apply a cluebat with a proportionate level of force to those who are inadvertently quite unkind and say harmful things to others, but absent actual malice or bad intent.  Then, of course, the "dialing back Malleus when he accidentally crosses the line from entertaining curmudgeon to just a jerk" (said with a grin and noogies) would be a guideline that would take a life's work...